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you for calling Dila Sale College, Malvern. In order to direct your call efficiently, please listen to the following options and make your selection. To report a student absence, please dial 1. For general inquiries or to speak with reception, please dial 2. To speak Good morning.\n\nDLSL College. This is Amelia. Yeah. Have he has he contacted you today? Yeah.\n\nWhat was the reason for the phone call today? So you sent him an email, and he's called you back. Is that correct? Mhmm. Do you reply to your email?\n\nNo. Okay. So just wait until you reply to your email, and then he'll get back to you that way. Yeah. I'll put you through.\n\nHello. You have reached Alex Alcova at College. I'm not able to take a call at the moment. So if you could please leave a message, I'll get back to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling Dila Sale College, Malvern.","start":1.68,"end":4.18,"sentiment":"positive","sentiment_score":0.5742323845624924},{"text":"In order to direct your call efficiently, please listen to the following options and make your selection.","start":4.72,"end":9.94,"sentiment":"neutral","sentiment_score":0.2797948963501874},{"text":"To report a student absence, please dial 1.","start":10.8,"end":13.575,"sentiment":"neutral","sentiment_score":0.018160422099754214},{"text":"For general inquiries or to speak with reception, please dial 2.","start":14.135,"end":18.075,"sentiment":"neutral","sentiment_score":0.03444025800986723},{"text":"To speak Good morning.","start":18.535,"end":23.335,"sentiment":"neutral","sentiment_score":0.14084746781736612}],"sentiment":"neutral","sentiment_score":0.21745600834644088,"num_words":48,"start":1.68,"end":23.335},{"sentences":[{"text":"DLSL College.","start":23.335,"end":24.215,"sentiment":"neutral","sentiment_score":0.1722039058804512},{"text":"This is Amelia.","start":24.215,"end":24.955,"sentiment":"neutral","sentiment_score":0.12094032019376755},{"text":"Yeah.","start":31.09,"end":31.490002,"sentiment":"neutral","sentiment_score":0.07108230888843536},{"text":"Have he has he contacted you today?","start":31.490002,"end":33.670002,"sentiment":"neutral","sentiment_score":0.03508139800812517},{"text":"Yeah.","start":36.05,"end":36.45,"sentiment":"neutral","sentiment_score":0.013540567830204964}],"sentiment":"neutral","sentiment_score":0.07410153107983726,"num_words":14,"start":23.335,"end":36.45},{"sentences":[{"text":"What was the reason for the phone call today?","start":36.45,"end":38.55,"sentiment":"neutral","sentiment_score":-0.008843748519817987},{"text":"So you sent him an email, and he's called you back.","start":43.285,"end":45.525,"sentiment":"neutral","sentiment_score":0.01372805034572428},{"text":"Is that correct?","start":45.525,"end":46.425003,"sentiment":"neutral","sentiment_score":0.009271626050273577},{"text":"Mhmm.","start":48.245003,"end":48.745003,"sentiment":"neutral","sentiment_score":-0.006295518483966589},{"text":"Do you reply to your email?","start":49.925003,"end":51.465,"sentiment":"neutral","sentiment_score":-0.04220962896943092}],"sentiment":"neutral","sentiment_score":-0.0053441199008375405,"num_words":30,"start":36.45,"end":51.465},{"sentences":[{"text":"No.","start":53.809998,"end":54.05,"sentiment":"neutral","sentiment_score":-0.2196972668170929},{"text":"Okay.","start":54.05,"end":54.37,"sentiment":"neutral","sentiment_score":-0.1362760365009308},{"text":"So just wait until you reply to your email, and then he'll get back to you that way.","start":54.37,"end":57.67,"sentiment":"neutral","sentiment_score":-0.09977899822923872},{"text":"Yeah.","start":60.85,"end":61.09,"sentiment":"neutral","sentiment_score":0.0838402509689331},{"text":"I'll put you through.","start":61.09,"end":62.149998,"sentiment":"neutral","sentiment_score":0.15245211496949196}],"sentiment":"neutral","sentiment_score":-0.05833386242389679,"num_words":25,"start":53.809998,"end":62.149998},{"sentences":[{"text":"Hello.","start":89.465004,"end":89.865005,"sentiment":"neutral","sentiment_score":0.03341282531619072},{"text":"You have reached Alex Alcova at College.","start":89.865005,"end":92.125,"sentiment":"neutral","sentiment_score":-0.03446272175226893},{"text":"I'm not able to take a call at the moment.","start":92.745,"end":94.825005,"sentiment":"negative","sentiment_score":-0.4316204071044922},{"text":"So if you could please leave a message, I'll get back to you as soon as possible.","start":94.825005,"end":98.445,"sentiment":"neutral","sentiment_score":-0.12524284400484142},{"text":"Thank you.","start":98.665,"end":99.405,"sentiment":"neutral","sentiment_score":0.2009148821234703}],"sentiment":"neutral","sentiment_score":-0.16895483464405342,"num_words":37,"start":89.465004,"end":99.405}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Dila Sale College, Malvern. In order to direct your call efficiently, please listen to the following options and make your selection. To report a student absence, please dial 1. For general inquiries or to speak with reception, please dial 2. To speak Good morning.\n\nDLSL College. This is Amelia.\n\nChannel 0: Yes, Amelia. Good morning. I'm looking for Alex Zulkover.\n\nChannel 1: Yeah. Have he has he contacted you today?\n\nChannel 0: Yes.\n\nChannel 1: Yeah. What was the reason for the phone call today?\n\nChannel 0: Yeah. Just following up with regards to email we sent to him.\n\nChannel 1: So you sent him an email, and he's called you back. Is that correct?\n\nChannel 0: Yes.\n\nChannel 1: Mhmm. Do you reply to your email?\n\nChannel 0: No.\n\nChannel 1: No. Okay. So just wait until you reply to your email, and then he'll get back to you that way.\n\nChannel 0: But can you able to transfer the call to him?\n\nChannel 1: Yeah. I'll put you through.\n\nChannel 0: Thank you.\n\nChannel 1: Hello. You have reached Alex Alcova at College. I'm not able to take a call at the moment. So if you could please leave a message, I'll get back to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling Dila Sale College, Malvern.","start":1.68,"end":4.18,"sentiment":"positive","sentiment_score":0.5742323845624924},{"text":"In order to direct your call efficiently, please listen to the following options and make your selection.","start":4.72,"end":9.94,"sentiment":"neutral","sentiment_score":0.2797948963501874},{"text":"To report a student absence, please dial 1.","start":10.8,"end":13.575,"sentiment":"neutral","sentiment_score":0.018160422099754214},{"text":"For general inquiries or to speak with reception, please dial 2.","start":14.135,"end":18.075,"sentiment":"neutral","sentiment_score":0.03444025800986723},{"text":"To speak Good morning.","start":18.535,"end":23.335,"sentiment":"neutral","sentiment_score":0.14084746781736612}],"sentiment":"neutral","sentiment_score":0.21745600834644088,"channel":1,"num_words":48,"start":1.68,"end":23.335},{"sentences":[{"text":"DLSL 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we sent to him.","start":39.355,"end":42.735,"sentiment":"neutral","sentiment_score":-0.0020082474432208323}],"sentiment":"neutral","sentiment_score":-0.0011388538405299187,"channel":0,"num_words":12,"start":39.035,"end":42.735},{"sentences":[{"text":"So you sent him an email, and he's called you back.","start":43.285,"end":45.525,"sentiment":"neutral","sentiment_score":0.01372805034572428},{"text":"Is that correct?","start":45.525,"end":46.425003,"sentiment":"neutral","sentiment_score":0.009271626050273577}],"sentiment":"neutral","sentiment_score":0.012773102282413415,"channel":1,"num_words":14,"start":43.285,"end":46.425003},{"sentences":[{"text":"Yes.","start":47.114998,"end":47.614998,"sentiment":"neutral","sentiment_score":0.008492391556501389}],"sentiment":"neutral","sentiment_score":0.008492391556501389,"channel":0,"num_words":1,"start":47.114998,"end":47.614998},{"sentences":[{"text":"Mhmm.","start":48.245003,"end":48.745003,"sentiment":"neutral","sentiment_score":-0.006295518483966589},{"text":"Do you reply to your email?","start":49.925003,"end":51.465,"sentiment":"neutral","sentiment_score":-0.04220962896943092}],"sentiment":"neutral","sentiment_score":-0.03707904175722173,"channel":1,"num_words":7,"start":48.245003,"end":51.465},{"sentences":[{"text":"No.","start":52.91,"end":53.41,"sentiment":"neutral","sentiment_score":-0.251373827457428}],"sentiment":"neutral","sentiment_score":-0.251373827457428,"channel":0,"num_words":1,"start":52.91,"end":53.41},{"sentences":[{"text":"No.","start":53.809998,"end":54.05,"sentiment":"neutral","sentiment_score":-0.2196972668170929},{"text":"Okay.","start":54.05,"end":54.37,"sentiment":"neutral","sentiment_score":-0.1362760365009308},{"text":"So just wait until you reply to your email, and then he'll get back to you that way.","start":54.37,"end":57.67,"sentiment":"neutral","sentiment_score":-0.09977899822923872}],"sentiment":"neutral","sentiment_score":-0.10759976357221604,"channel":1,"num_words":20,"start":53.809998,"end":57.67},{"sentences":[{"text":"But can you able to transfer the call to him?","start":58.11,"end":60.530003,"sentiment":"neutral","sentiment_score":-0.05604962259531021}],"sentiment":"neutral","sentiment_score":-0.05604962259531021,"channel":0,"num_words":10,"start":58.11,"end":60.530003},{"sentences":[{"text":"Yeah.","start":60.85,"end":61.09,"sentiment":"neutral","sentiment_score":0.0838402509689331},{"text":"I'll put you through.","start":61.09,"end":62.149998,"sentiment":"neutral","sentiment_score":0.15245211496949196}],"sentiment":"neutral","sentiment_score":0.1387297421693802,"channel":1,"num_words":5,"start":60.85,"end":62.149998},{"sentences":[{"text":"Thank you.","start":62.670002,"end":63.49,"sentiment":"positive","sentiment_score":0.3958827704191208}],"sentiment":"positive","sentiment_score":0.3958827704191208,"channel":0,"num_words":2,"start":62.670002,"end":63.49},{"sentences":[{"text":"Hello.","start":89.465004,"end":89.865005,"sentiment":"neutral","sentiment_score":0.03341282531619072},{"text":"You have reached Alex Alcova at College.","start":89.865005,"end":92.125,"sentiment":"neutral","sentiment_score":-0.03446272175226893},{"text":"I'm not able to take a call at the moment.","start":92.745,"end":94.825005,"sentiment":"negative","sentiment_score":-0.4316204071044922},{"text":"So if you could please leave a message, I'll get back to you as soon as possible.","start":94.825005,"end":98.445,"sentiment":"neutral","sentiment_score":-0.12524284400484142},{"text":"Thank you.","start":98.665,"end":99.405,"sentiment":"neutral","sentiment_score":0.2009148821234703}],"sentiment":"neutral","sentiment_score":-0.16895483464405342,"channel":1,"num_words":37,"start":89.465004,"end":99.405}]},"summary":{"result":"success","short":"The customer calls Dila Sale College and is directed to options to direct their call. They are then transferred to Alex Alcova, but he is not available and the customer is asked to leave a message. The customer explains that Alex had contacted them via email and will get back to them."},"intents":{"segments":[{"text":"Thank you for calling Dila Sale College, Malvern. In order to direct your call efficiently, please listen to the following options and make your selection.","start_word":1,"end_word":25,"intents":[{"intent":"Direct call","confidence_score":0.13664187}]},{"text":"To report a student absence, please dial 1. For general inquiries or to speak with reception, please dial 2. To speak Good morning.","start_word":25,"end_word":47,"intents":[{"intent":"Report absence","confidence_score":0.58142436}]},{"text":"Just following up with regards to email we sent to him. So you sent him an email, and he's called you back. Is that correct? Yes.","start_word":82,"end_word":107,"intents":[{"intent":"Inquire about email","confidence_score":0.002694111}]},{"text":"So just wait until you reply to your email, and then he'll get back to you that way. But can you able to transfer the call to him? Yeah.","start_word":118,"end_word":146,"intents":[{"intent":"Transfer call","confidence_score":0.27133697}]},{"text":"You have reached Alex Alcova at College. I'm not able to take a call at the moment. So if you could please leave a message, I'll get back to you as soon as possible. Thank you.","start_word":154,"end_word":189,"intents":[{"intent":"Leave message","confidence_score":0.95508677}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Dila Sale College, Malvern.","start_word":0,"end_word":7,"sentiment":"positive","sentiment_score":0.5873012542724609},{"text":"In order to direct your call efficiently, please listen to the following options and make your selection. To report a student absence, please dial 1. For general inquiries or to speak with reception, please dial 2. To speak Good morning. DLSL College. This is Amelia. Yes, Amelia. Good morning. I'm looking for Alex Zulkover. Yeah. Have he has he contacted you today? Yes. Yeah. What was the reason for the phone call today? Yeah. Just following up with regards to email we sent to him. So you sent him an email, and he's called you back. Is that correct? Yes. Mhmm. Do you reply to your email? No. No. Okay. So just wait until you reply to your email, and then he'll get back to you that way. But can you able to transfer the call to him? Yeah. I'll put you through.","start_word":8,"end_word":150,"sentiment":"neutral","sentiment_score":0.043650079518556595},{"text":"Thank you.","start_word":151,"end_word":152,"sentiment":"positive","sentiment_score":0.38060277700424194},{"text":"Hello. You have reached Alex Alcova at College.","start_word":153,"end_word":160,"sentiment":"neutral","sentiment_score":-0.025791218504309658},{"text":"I'm not able to take a call at the moment.","start_word":161,"end_word":170,"sentiment":"negative","sentiment_score":-0.423763245344162},{"text":"So if you could please leave a message, I'll get back to you as soon as possible. Thank you.","start_word":171,"end_word":189,"sentiment":"neutral","sentiment_score":-0.08417287468910217}],"average":{"sentiment":"neutral","sentiment_score":0.0321646906629371}}}}