{"metadata":{"transaction_key":"deprecated","request_id":"62421f8d-056f-403b-a713-577e010d01f8","sha256":"b4e21a4a203870d051f34d5ee0da8c48ca9967954a7e837f9b3fc3b3178a3074","created":"2026-02-12T07:14:12.864Z","duration":665.99994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2469,"output_tokens":133},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2856,"output_tokens":2862},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2856,"output_tokens":322}},"results":{"channels":[{"alternatives":[{"transcript":"Hey, Kai. It's Connor calling from XB Financial. How are you? Sorry about that. I tried to pick up the phone from Jacob, and my softphone app on my computer just locked up, closed, and hung up on you. And I looked over, and it was like, I think she's gone. Is she gone on your end? Yep. Alright. So I called you back. Okay. Sure. I can understand. Yep. Yep. Yep. Alright. Yep. Yep. Sure. I can see I've I was yeah. I've just logged in to the account, and I can see exactly why. So what's currently going on is your premium account is flagging as closed. So what it's done is it sold all the ETFs down. However, Bennelong is still in the process of selling down. So that can take a few days. So it usually takes about a week and sometimes can take up to about ten business days to sell that down and then transfer it over. So what's happened is it's the reason the the money hasn't actually transferred, like, it from what I can see on our end of the, pardon me, premium account, Everything's doing what it's supposed to do. It's just those assets take a little bit longer than the other ones to sell down. So there's $204,000 sitting there in cash or a little bit more than that, and then 68 odd thousand dollars in the Benelong Australian equities, which is in the process of selling down. Okay? So I will I'll make sure so when did we submit everything? It was the six you re signed it on I can see okay. Cool. Alright. I will what I'm gonna do, Kylene, I'm gonna check it in my calendar specifically to follow this up. What are we on now? We're on the twelfth. You signed on '6. I will follow it up next Tuesday, first thing in the morning, to check. Actually, you know what? I'm just gonna do it Monday morning. And then if it's not there Monday morning, I'll check it Tuesday morning, and I'll check it every morning until I can tell you that it's sold down and the money's left the account so that you know it's gone and it's on the way. Okay. Coming in. Yes. Yep. I can see I can see that there are contributions. So you've put in a member nonconcessional on the January 29, or that's what it's flagging as, and there was also an employer SG contribution from the Department of Education as well. So that'll continue whilst the account is fully open. I'm not sure now because it's flagging as closed. It should still theoretically go in there until the account is actually closed because right now it's just, you know, figuratively closed. But I will check that with premium tomorrow and see see how that works. Have you transferred or, like, let your employer know that you're moving to the SMSF and the contributions and stuff? Sure. Sure. Okay. I I yeah. I've I haven't fully read your file, but I have heard about it. So I know that it's been a bit of a a pain in the ass to say it plainly. So I will make sure so I'll follow-up premium tomorrow morning, figure out when okay. Yes. What are we doing? Checking when contributions will no longer be accepted. Great. So I'll check that in my calendar for 9AM tomorrow morning. I'll call them then, figure that out. And if there's any urgent news that I need to give you, I will give it to you straight away. I'll are you available tomorrow, or do you want me to send you an email or give you swipe. Easy. Sure. Yeah. Yep. Okay. I'm gonna be entirely honest with you, Kylene. I am not a 100% up with SMSFs and corporate structures and all that sort of stuff with how that works. Give me two seconds, though. I'll just pop my head in and see if Larissa is not on the phone. Give me two secs. I'm just gonna chat myself on mute real quick and and ask her a quick question. Okey dokey. So, generally, yes, because of the fact that the I'm assuming here that the SMSF has been set up in a company structure. So, yes, but that should have been set up like, those should exist with the company. Do you have can you log in to the myGov portal for the company? I I I can understand. Right. Okay. So, theoretically, I believe QC should have the director's IDs and all that sort of stuff. They should be like, that that should be part of the company setup as far as as I know. If you ask them for them and you are unable to get them or they say whatever or if you would prefer not even going to them straight, we can go to them and ask for that if you would prefer or and see see what they say. But I believe from what Larissa sort of told me, she was off the phone. They should have those things theoretically. So yep. Okay. No. Sure. Yep. Cool. I it's honestly not. They it's a it's they're doing the ping ponging between things is always and it's painful. So but I I do appreciate your patience here, and we will, yeah, we'll we'll get it sorted. I will follow-up with like I said, just just to summarize, I'll follow-up with Premium tomorrow morning and figure out when the account is closed for contributions. I will then give you a call and let you know if there's sort of anything to report on there, or I might just give you a quick call anyway. I got five minutes. I'll give you a quick call and just say, hey. Either there's no issues until the account is all the money's out of it or, b, hey. We need to sort that out. You need to change your contributions now. At which point, obviously, you just have to give your employer the old I believe, generally, you just use the old ATO standard choice form, and that has a section in there for SMSF. So that then you can just place all the SMSF details onto that ATO standard choice form, which Larissa, I believe, actually emailed through to you already. She's yeah. And that so then if if that's required, you should be able to transfer the contributions over to there because, obviously, the bank accounts and everything is set up. Right? So yep. Yep. So yeah. Yeah. I can that's fair. Understandable. So, yeah, I'll follow premium up tomorrow. I'll let you know what we need to do contributions wise, and then I will just basically yeah. Every morning, I'll have a look at the account and see when that Benelung sells down. If it has not sold down by this time next week, I will give you a call, and I will follow-up premium premium before then to see when. But there is there's obviously, like, that there's a bit of we can't really do anything right now because this is just how long those things take, unfortunately. I wish I could tell you I could just press the button to push it through. But this is this is one of those things where there is a there is kind of a set time frame for for that to happen. And, theoretically, based on when we submitted all the paperwork, we should be looking towards, like, Thursday next week should be pretty close to as late as that'll happen barring any major issues that happen in the market or something. I don't know. There there shouldn't really be anything that happens to to not sell it down. But, yeah, that's sort of where we're at. So I'll just keep following you up and let you know. Okay? No worries. Is no worries. Is there anything else I can help you with right now? Okay. Okay. Cool. No worries. Well, thank you for your time, Kyle. I appreciate it. I'll speak to you soon. Have a good day. 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Kai. It's Connor calling from XB Financial. How are you? Sorry about that. I tried to pick up the phone from Jacob, and my softphone app on my computer just locked up, closed, and hung up on you.\n\nAnd I looked over, and it was like, I think she's gone. Is she gone on your end? Yep. Alright. So I called you back.\n\nOkay. Sure. I can understand. Yep. Yep.\n\nYep. Alright. Yep. Yep. Sure.\n\nI can see I've I was yeah. I've just logged in to the account, and I can see exactly why. So what's currently going on is your premium account is flagging as closed. So what it's done is it sold all the ETFs down. However, Bennelong is still in the process of selling down.\n\nSo that can take a few days. So it usually takes about a week and sometimes can take up to about ten business days to sell that down and then transfer it over. So what's happened is it's the reason the the money hasn't actually transferred, like, it from what I can see on our end of the, pardon me, premium account, Everything's doing what it's supposed to do. It's just those assets take a little bit longer than the other ones to sell down. So there's $204,000 sitting there in cash or a little bit more than that, and then 68 odd thousand dollars in the Benelong Australian equities, which is in the process of selling down.\n\nOkay? So I will I'll make sure so when did we submit everything? It was the six you re signed it on I can see okay. Cool. Alright.\n\nI will what I'm gonna do, Kylene, I'm gonna check it in my calendar specifically to follow this up. What are we on now? We're on the twelfth. You signed on '6. I will follow it up next Tuesday, first thing in the morning, to check.\n\nActually, you know what? I'm just gonna do it Monday morning. And then if it's not there Monday morning, I'll check it Tuesday morning, and I'll check it every morning until I can tell you that it's sold down and the money's left the account so that you know it's gone and it's on the way. Okay. Coming in.\n\nYes. Yep. I can see I can see that there are contributions. So you've put in a member nonconcessional on the January 29, or that's what it's flagging as, and there was also an employer SG contribution from the Department of Education as well. So that'll continue whilst the account is fully open.\n\nI'm not sure now because it's flagging as closed. It should still theoretically go in there until the account is actually closed because right now it's just, you know, figuratively closed. But I will check that with premium tomorrow and see see how that works. Have you transferred or, like, let your employer know that you're moving to the SMSF and the contributions and stuff? Sure.\n\nSure. Okay. I I yeah. I've I haven't fully read your file, but I have heard about it. So I know that it's been a bit of a a pain in the ass to say it plainly.\n\nSo I will make sure so I'll follow-up premium tomorrow morning, figure out when okay. Yes. What are we doing? Checking when contributions will no longer be accepted. Great.\n\nSo I'll check that in my calendar for 9AM tomorrow morning. I'll call them then, figure that out. And if there's any urgent news that I need to give you, I will give it to you straight away. I'll are you available tomorrow, or do you want me to send you an email or give you swipe. Easy.\n\nSure. Yeah. Yep. Okay. I'm gonna be entirely honest with you, Kylene.\n\nI am not a 100% up with SMSFs and corporate structures and all that sort of stuff with how that works. Give me two seconds, though. I'll just pop my head in and see if Larissa is not on the phone. Give me two secs. I'm just gonna chat myself on mute real quick and and ask her a quick question.\n\nOkey dokey. So, generally, yes, because of the fact that the I'm assuming here that the SMSF has been set up in a company structure. So, yes, but that should have been set up like, those should exist with the company. Do you have can you log in to the myGov portal for the company? I I I can understand.\n\nRight. Okay. So, theoretically, I believe QC should have the director's IDs and all that sort of stuff. They should be like, that that should be part of the company setup as far as as I know. If you ask them for them and you are unable to get them or they say whatever or if you would prefer not even going to them straight, we can go to them and ask for that if you would prefer or and see see what they say.\n\nBut I believe from what Larissa sort of told me, she was off the phone. They should have those things theoretically. So yep. Okay. No.\n\nSure. Yep. Cool. I it's honestly not. They it's a it's they're doing the ping ponging between things is always and it's painful.\n\nSo but I I do appreciate your patience here, and we will, yeah, we'll we'll get it sorted. I will follow-up with like I said, just just to summarize, I'll follow-up with Premium tomorrow morning and figure out when the account is closed for contributions. I will then give you a call and let you know if there's sort of anything to report on there, or I might just give you a quick call anyway. I got five minutes. I'll give you a quick call and just say, hey.\n\nEither there's no issues until the account is all the money's out of it or, b, hey. We need to sort that out. You need to change your contributions now. At which point, obviously, you just have to give your employer the old I believe, generally, you just use the old ATO standard choice form, and that has a section in there for SMSF. So that then you can just place all the SMSF details onto that ATO standard choice form, which Larissa, I believe, actually emailed through to you already.\n\nShe's yeah. And that so then if if that's required, you should be able to transfer the contributions over to there because, obviously, the bank accounts and everything is set up. Right? So yep. Yep.\n\nSo yeah. Yeah. I can that's fair. Understandable. So, yeah, I'll follow premium up tomorrow.\n\nI'll let you know what we need to do contributions wise, and then I will just basically yeah. Every morning, I'll have a look at the account and see when that Benelung sells down. If it has not sold down by this time next week, I will give you a call, and I will follow-up premium premium before then to see when. But there is there's obviously, like, that there's a bit of we can't really do anything right now because this is just how long those things take, unfortunately. I wish I could tell you I could just press the button to push it through.\n\nBut this is this is one of those things where there is a there is kind of a set time frame for for that to happen. And, theoretically, based on when we submitted all the paperwork, we should be looking towards, like, Thursday next week should be pretty close to as late as that'll happen barring any major issues that happen in the market or something. I don't know. There there shouldn't really be anything that happens to to not sell it down. But, yeah, that's sort of where we're at.\n\nSo I'll just keep following you up and let you know. Okay? No worries. Is no worries. Is there anything else I can help you with right now?\n\nOkay. Okay. Cool. No worries. Well, thank you for your time, Kyle.\n\nI appreciate it. I'll speak to you soon. Have a good day. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Kai.","start":3.84,"end":4.4,"sentiment":"neutral","sentiment_score":0.12951145321130753},{"text":"It's Connor calling from XB Financial.","start":4.4,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.14548762142658234},{"text":"How are you?","start":6.3199997,"end":7.14,"sentiment":"neutral","sentiment_score":0.16962098081906637},{"text":"Sorry about that.","start":8.639999,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.009896457195281982},{"text":"I tried to pick up the phone from Jacob, and my softphone app on my computer just locked up, closed, and hung up on you.","start":9.5199995,"end":16.125,"sentiment":"neutral","sentiment_score":-0.1759921133518219}],"sentiment":"neutral","sentiment_score":-0.06998209960949726,"num_words":39,"start":3.84,"end":16.125},{"sentences":[{"text":"And I looked over, and it was like, I think she's gone.","start":16.125,"end":19.245,"sentiment":"neutral","sentiment_score":-0.20712381352980933},{"text":"Is she gone on your end?","start":19.245,"end":20.285,"sentiment":"neutral","sentiment_score":-0.10673810541629791},{"text":"Yep.","start":20.285,"end":20.525,"sentiment":"neutral","sentiment_score":-0.004946516361087561},{"text":"Alright.","start":20.525,"end":21.005001,"sentiment":"neutral","sentiment_score":0.050039466470479965},{"text":"So I called you back.","start":21.005001,"end":22.145,"sentiment":"neutral","sentiment_score":0.056414122134447096}],"sentiment":"neutral","sentiment_score":-0.11195003336295485,"num_words":25,"start":16.125,"end":22.145},{"sentences":[{"text":"Okay.","start":25.485,"end":25.985,"sentiment":"neutral","sentiment_score":0.17693057656288147},{"text":"Sure.","start":27.805,"end":28.305,"sentiment":"neutral","sentiment_score":0.1427382230758667},{"text":"I can understand.","start":32.99,"end":33.81,"sentiment":"negative","sentiment_score":-0.5350587964057922},{"text":"Yep.","start":36.67,"end":37.17,"sentiment":"neutral","sentiment_score":-0.1296766698360443},{"text":"Yep.","start":39.07,"end":39.57,"sentiment":"negative","sentiment_score":-0.3991793990135193}],"sentiment":"neutral","sentiment_score":-0.2591948083468846,"num_words":7,"start":25.485,"end":39.57},{"sentences":[{"text":"Yep.","start":40.91,"end":41.355,"sentiment":"neutral","sentiment_score":-0.16145585477352142},{"text":"Alright.","start":47.434998,"end":47.934998,"sentiment":"neutral","sentiment_score":-0.08309723436832428},{"text":"Yep.","start":52.235,"end":52.735,"sentiment":"neutral","sentiment_score":-0.025566712021827694},{"text":"Yep.","start":54.074997,"end":54.574997,"sentiment":"neutral","sentiment_score":-0.0688885897397995},{"text":"Sure.","start":55.620003,"end":55.86,"sentiment":"neutral","sentiment_score":-0.02218255028128624}],"sentiment":"neutral","sentiment_score":-0.07223818823695183,"num_words":5,"start":40.91,"end":55.86},{"sentences":[{"text":"I can see I've I was yeah.","start":55.86,"end":58.18,"sentiment":"neutral","sentiment_score":-0.06490607133933476},{"text":"I've just logged in to the account, and I can see exactly why.","start":58.18,"end":61.16,"sentiment":"neutral","sentiment_score":-0.06905380407204995},{"text":"So what's currently going on is your premium account is flagging as closed.","start":61.300003,"end":66.36,"sentiment":"neutral","sentiment_score":-0.18689066974016336},{"text":"So what it's done is it sold all the ETFs down.","start":66.5,"end":70.73499,"sentiment":"neutral","sentiment_score":-0.10990796170451424},{"text":"However, Bennelong is still in the process of selling down.","start":70.73499,"end":74.91499,"sentiment":"neutral","sentiment_score":-0.17990300804376602}],"sentiment":"neutral","sentiment_score":-0.1257340429281747,"num_words":54,"start":55.86,"end":74.91499},{"sentences":[{"text":"So that can take a few days.","start":75.134995,"end":77.395,"sentiment":"neutral","sentiment_score":-0.13174902754170553},{"text":"So it usually takes about a week and sometimes can take up to about ten business days to sell that down and then transfer it over.","start":77.454994,"end":85.79,"sentiment":"neutral","sentiment_score":-0.0710972801137429},{"text":"So what's happened is it's the reason the the money hasn't actually transferred, like, it from what I can see on our end of the, pardon me, premium account, Everything's doing what it's supposed to do.","start":86.09,"end":100.375,"sentiment":"neutral","sentiment_score":-0.251926366550227},{"text":"It's just those assets take a little bit longer than the other ones to sell down.","start":100.375,"end":103.415,"sentiment":"neutral","sentiment_score":-0.3062058072537184},{"text":"So there's $204,000 sitting there in cash or a little bit more than that, and then 68 odd thousand dollars in the Benelong Australian equities, which is in the process of selling down.","start":103.415,"end":116.200005,"sentiment":"neutral","sentiment_score":-0.027185405519875614}],"sentiment":"neutral","sentiment_score":-0.14946214381163403,"num_words":118,"start":75.134995,"end":116.200005},{"sentences":[{"text":"Okay?","start":117.62,"end":118.020004,"sentiment":"neutral","sentiment_score":0.16535738110542297},{"text":"So I will I'll make sure so when did we submit everything?","start":118.020004,"end":122.76,"sentiment":"neutral","sentiment_score":0.11740858294069767},{"text":"It was the six you re signed it on I can see okay.","start":123.14,"end":129.08499,"sentiment":"neutral","sentiment_score":0.06310511523714432},{"text":"Cool.","start":129.08499,"end":129.58499,"sentiment":"neutral","sentiment_score":0.3224634528160095},{"text":"Alright.","start":130.045,"end":130.44499,"sentiment":"neutral","sentiment_score":0.21595335006713867}],"sentiment":"neutral","sentiment_score":0.10475155990570784,"num_words":28,"start":117.62,"end":130.44499},{"sentences":[{"text":"I will what I'm gonna do, Kylene, I'm gonna check it in my calendar specifically to follow this up.","start":130.44499,"end":137.325,"sentiment":"neutral","sentiment_score":0.17100149942071816},{"text":"What are we on now?","start":137.325,"end":138.285,"sentiment":"neutral","sentiment_score":0.038505195453763005},{"text":"We're on the twelfth.","start":138.285,"end":139.165,"sentiment":"neutral","sentiment_score":0.04728570859879255},{"text":"You signed on '6.","start":139.165,"end":140.465,"sentiment":"neutral","sentiment_score":0.0684740450233221},{"text":"I will follow it up next Tuesday, first thing in the morning, to check.","start":143.04,"end":147.44,"sentiment":"neutral","sentiment_score":0.09078714304736682}],"sentiment":"neutral","sentiment_score":0.11251333659595769,"num_words":46,"start":130.44499,"end":147.44},{"sentences":[{"text":"Actually, you know what?","start":147.44,"end":148.08,"sentiment":"neutral","sentiment_score":0.029326537158340216},{"text":"I'm just gonna do it Monday morning.","start":148.08,"end":149.44,"sentiment":"neutral","sentiment_score":0.072857885488442},{"text":"And then if it's not there Monday morning, I'll check it Tuesday morning, and I'll check it every morning until I can tell you that it's sold down and the money's left the account so that you know it's gone and it's on the way.","start":149.44,"end":160.515,"sentiment":"neutral","sentiment_score":0.032573411621463794},{"text":"Okay.","start":161.215,"end":161.715,"sentiment":"neutral","sentiment_score":0.1115136593580246},{"text":"Coming in.","start":167.98999,"end":168.89,"sentiment":"neutral","sentiment_score":-0.15956304967403412}],"sentiment":"neutral","sentiment_score":0.0319576683055641,"num_words":59,"start":147.44,"end":168.89},{"sentences":[{"text":"Yes.","start":172.62999,"end":173.10999,"sentiment":"neutral","sentiment_score":0.011535558849573135},{"text":"Yep.","start":173.10999,"end":173.60999,"sentiment":"neutral","sentiment_score":-0.010106842033565044},{"text":"I can see I can see that there are contributions.","start":179.03,"end":183.985,"sentiment":"neutral","sentiment_score":-0.18395328223705293},{"text":"So you've put in a member nonconcessional on the January 29, or that's what it's flagging as, and there was also an employer SG contribution from the Department of Education as well.","start":184.36499,"end":195.58499,"sentiment":"neutral","sentiment_score":-0.07872489147121087},{"text":"So that'll continue whilst the account is fully open.","start":197.2,"end":201.12,"sentiment":"neutral","sentiment_score":0.06470212423139149}],"sentiment":"neutral","sentiment_score":-0.07122606631227822,"num_words":53,"start":172.62999,"end":201.12},{"sentences":[{"text":"I'm not sure now because it's flagging as closed.","start":201.12,"end":205.06,"sentiment":"neutral","sentiment_score":-0.3162276960081524},{"text":"It should still theoretically go in there until the account is actually closed because right now it's just, you know, figuratively closed.","start":205.36,"end":213.225,"sentiment":"neutral","sentiment_score":0.03488338256085461},{"text":"But I will check that with premium tomorrow and see see how that works.","start":214.085,"end":219.845,"sentiment":"neutral","sentiment_score":0.08094591221639089},{"text":"Have you transferred or, like, let your employer know that you're moving to the SMSF and the contributions and stuff?","start":219.845,"end":226.74501,"sentiment":"neutral","sentiment_score":0.009377721836790443},{"text":"Sure.","start":231.07,"end":231.57,"sentiment":"neutral","sentiment_score":-0.1013522669672966}],"sentiment":"neutral","sentiment_score":-0.013017725862675545,"num_words":66,"start":201.12,"end":231.57},{"sentences":[{"text":"Sure.","start":233.23001,"end":233.73001,"sentiment":"neutral","sentiment_score":-0.09898167848587036},{"text":"Okay.","start":234.43001,"end":234.93001,"sentiment":"neutral","sentiment_score":-0.17345623672008514},{"text":"I I yeah.","start":237.23001,"end":238.43001,"sentiment":"neutral","sentiment_score":-0.22989633679389954},{"text":"I've I haven't fully read your file, but I have heard about it.","start":238.43001,"end":241.785,"sentiment":"neutral","sentiment_score":-0.26002287291563475},{"text":"So I know that it's been a bit of a a pain in the ass to say it plainly.","start":241.865,"end":247.085,"sentiment":"negative","sentiment_score":-0.3403346130722447}],"sentiment":"neutral","sentiment_score":-0.29212924113144745,"num_words":37,"start":233.23001,"end":247.085},{"sentences":[{"text":"So I will make sure so I'll follow-up premium tomorrow morning, figure out when okay.","start":248.74501,"end":256.685,"sentiment":"neutral","sentiment_score":0.04636610510448615},{"text":"Yes.","start":256.905,"end":257.25,"sentiment":"neutral","sentiment_score":0.01776934787631035},{"text":"What are we doing?","start":258.05,"end":258.93,"sentiment":"neutral","sentiment_score":-0.0020586978644132614},{"text":"Checking when contributions will no longer be accepted.","start":258.93,"end":262.87,"sentiment":"neutral","sentiment_score":-0.16480827052146196},{"text":"Great.","start":266.45,"end":266.77,"sentiment":"positive","sentiment_score":0.3980066180229187}],"sentiment":"neutral","sentiment_score":-0.0074287383849250856,"num_words":29,"start":248.74501,"end":266.77},{"sentences":[{"text":"So I'll check that in my calendar for 9AM tomorrow morning.","start":266.77,"end":269.25,"sentiment":"neutral","sentiment_score":0.24955971132625232},{"text":"I'll call them then, figure that out.","start":269.25,"end":271.34497,"sentiment":"neutral","sentiment_score":0.10208591286625181},{"text":"And if there's any urgent news that I need to give you, I will give it to you straight away.","start":271.34497,"end":275.685,"sentiment":"neutral","sentiment_score":0.12112295515835285},{"text":"I'll are you available tomorrow, or do you want me to send you an email or give you swipe.","start":276.06497,"end":282.93997,"sentiment":"neutral","sentiment_score":0.015888666783116366},{"text":"Easy.","start":283.31998,"end":283.81998,"sentiment":"neutral","sentiment_score":0.12490301579236984}],"sentiment":"neutral","sentiment_score":0.10877594831881338,"num_words":58,"start":266.77,"end":283.81998},{"sentences":[{"text":"Sure.","start":285.63998,"end":286.13998,"sentiment":"neutral","sentiment_score":-0.05622033774852753},{"text":"Yeah.","start":293.08,"end":293.4,"sentiment":"neutral","sentiment_score":-0.16316615045070648},{"text":"Yep.","start":293.4,"end":293.9,"sentiment":"neutral","sentiment_score":-0.14610186219215393},{"text":"Okay.","start":296.965,"end":297.465,"sentiment":"neutral","sentiment_score":-0.0624820739030838},{"text":"I'm gonna be entirely honest with you, Kylene.","start":300.325,"end":302.725,"sentiment":"neutral","sentiment_score":-0.09962121257558465}],"sentiment":"neutral","sentiment_score":-0.10207834374159575,"num_words":12,"start":285.63998,"end":302.725},{"sentences":[{"text":"I am not a 100% up with SMSFs and corporate structures and all that sort of stuff with how that works.","start":302.725,"end":308.03,"sentiment":"neutral","sentiment_score":-0.26094131881282445},{"text":"Give me two seconds, though.","start":308.03,"end":309.39,"sentiment":"neutral","sentiment_score":-0.03704575933516026},{"text":"I'll just pop my head in and see if Larissa is not on the phone.","start":309.39,"end":312.67,"sentiment":"neutral","sentiment_score":-0.013494703794519107},{"text":"Give me two secs.","start":312.67,"end":313.31,"sentiment":"neutral","sentiment_score":-0.016391452634707093},{"text":"I'm just gonna chat myself on mute real quick and and ask her a quick question.","start":313.31,"end":316.53,"sentiment":"neutral","sentiment_score":0.0036200580580043606}],"sentiment":"neutral","sentiment_score":-0.09631249066022393,"num_words":61,"start":302.725,"end":316.53},{"sentences":[{"text":"Okey dokey.","start":353.275,"end":354.07498,"sentiment":"neutral","sentiment_score":0.11142907664179802},{"text":"So, generally, yes, because of the fact that the I'm assuming here that the SMSF has been set up in a company structure.","start":354.07498,"end":361.75,"sentiment":"neutral","sentiment_score":0.033517742367542305},{"text":"So, yes, but that should have been set up like, those should exist with the company.","start":363.73,"end":368.29,"sentiment":"neutral","sentiment_score":0.0618673114804551},{"text":"Do you have can you log in to the myGov portal for the company?","start":368.29,"end":372.755,"sentiment":"neutral","sentiment_score":0.022191586505089487},{"text":"I I I can understand.","start":377.45502,"end":379.315,"sentiment":"negative","sentiment_score":-0.44559059739112855}],"sentiment":"neutral","sentiment_score":0.0011062072589993477,"num_words":60,"start":353.275,"end":379.315},{"sentences":[{"text":"Right.","start":384.095,"end":384.595,"sentiment":"neutral","sentiment_score":-0.2009757161140442},{"text":"Okay.","start":385.85,"end":386.35,"sentiment":"neutral","sentiment_score":-0.09157845377922058},{"text":"So, theoretically, I believe QC should have the director's IDs and all that sort of stuff.","start":396.41,"end":402.275,"sentiment":"neutral","sentiment_score":-0.06136754481121898},{"text":"They should be like, that that should be part of the company setup as far as as I know.","start":402.275,"end":407.255,"sentiment":"neutral","sentiment_score":-0.03489100364478011},{"text":"If you ask them for them and you are unable to get them or they say whatever or if you would prefer not even going to them straight, we can go to them and ask for that if you would prefer or and see see what they say.","start":408.595,"end":422.93,"sentiment":"neutral","sentiment_score":-0.18748447873319188}],"sentiment":"neutral","sentiment_score":-0.12866610512137414,"num_words":85,"start":384.095,"end":422.93},{"sentences":[{"text":"But I believe from what Larissa sort of told me, she was off the phone.","start":423.15,"end":426.415,"sentiment":"negative","sentiment_score":-0.419231383005778},{"text":"They should have those things theoretically.","start":427.435,"end":429.295,"sentiment":"negative","sentiment_score":-0.3587867518266042},{"text":"So yep.","start":434.705,"end":438.095,"sentiment":"neutral","sentiment_score":-0.22884752601385117},{"text":"Okay.","start":438.68,"end":439.18,"sentiment":"neutral","sentiment_score":-0.09221608936786652},{"text":"No.","start":447.8,"end":448.3,"sentiment":"neutral","sentiment_score":-0.1336919069290161}],"sentiment":"negative","sentiment_score":-0.3649917721748352,"num_words":25,"start":423.15,"end":448.3},{"sentences":[{"text":"Sure.","start":454.005,"end":454.505,"sentiment":"neutral","sentiment_score":0.0349595844745636},{"text":"Yep.","start":457.205,"end":457.705,"sentiment":"neutral","sentiment_score":0.04381675645709038},{"text":"Cool.","start":459.76498,"end":460.26498,"sentiment":"positive","sentiment_score":0.6232221126556396},{"text":"I it's honestly not.","start":461.76498,"end":464.13,"sentiment":"neutral","sentiment_score":0.10369452275335789},{"text":"They it's a it's they're doing the ping ponging between things is always and it's painful.","start":464.13,"end":470.31,"sentiment":"neutral","sentiment_score":-0.23723695217631757}],"sentiment":"neutral","sentiment_score":-0.11647889957479808,"num_words":23,"start":454.005,"end":470.31},{"sentences":[{"text":"So but I I do appreciate your patience here, and we will, yeah, we'll we'll get it sorted.","start":470.37,"end":478.975,"sentiment":"neutral","sentiment_score":0.10820300256212552},{"text":"I will follow-up with like I said, just just to summarize, I'll follow-up with Premium tomorrow morning and figure out when the account is closed for contributions.","start":479.035,"end":490.89502,"sentiment":"neutral","sentiment_score":0.03757766806692989},{"text":"I will then give you a call and let you know if there's sort of anything to report on there, or I might just give you a quick call anyway.","start":491.49,"end":497.97,"sentiment":"neutral","sentiment_score":0.03773498435815175},{"text":"I got five minutes.","start":497.97,"end":498.77,"sentiment":"neutral","sentiment_score":0.028302606660872698},{"text":"I'll give you a quick call and just say, hey.","start":498.77,"end":500.87,"sentiment":"neutral","sentiment_score":0.04579002447426319}],"sentiment":"neutral","sentiment_score":0.05242035152871957,"num_words":89,"start":470.37,"end":500.87},{"sentences":[{"text":"Either there's no issues until the account is all the money's out of it or, b, hey.","start":501.09,"end":508.635,"sentiment":"neutral","sentiment_score":0.0020140349207555548},{"text":"We need to sort that out.","start":508.635,"end":509.83502,"sentiment":"neutral","sentiment_score":-0.013036693446338177},{"text":"You need to change your contributions now.","start":509.83502,"end":512.095,"sentiment":"neutral","sentiment_score":-0.019814706008349146},{"text":"At which point, obviously, you just have to give your employer the old I believe, generally, you just use the old ATO standard choice form, and that has a section in there for SMSF.","start":514.555,"end":526.59,"sentiment":"neutral","sentiment_score":-0.003056597731569234},{"text":"So that then you can just place all the SMSF details onto that ATO standard choice form, which Larissa, I believe, actually emailed through to you already.","start":532.645,"end":543.925,"sentiment":"neutral","sentiment_score":0.03279478651367956}],"sentiment":"neutral","sentiment_score":0.006580773669366653,"num_words":91,"start":501.09,"end":543.925},{"sentences":[{"text":"She's yeah.","start":543.925,"end":546.96,"sentiment":"neutral","sentiment_score":0.12019850313663483},{"text":"And that so then if if that's required, you should be able to transfer the contributions over to there because, obviously, the bank accounts and everything is set up.","start":548.56,"end":555.12,"sentiment":"neutral","sentiment_score":0.10120843761953814},{"text":"Right?","start":555.12,"end":555.36005,"sentiment":"neutral","sentiment_score":0.059520330280065536},{"text":"So yep.","start":555.36005,"end":558.10004,"sentiment":"neutral","sentiment_score":0.15148533880710602},{"text":"Yep.","start":560.08,"end":560.56,"sentiment":"neutral","sentiment_score":0.046446993947029114}],"sentiment":"neutral","sentiment_score":0.10241084854517664,"num_words":35,"start":543.925,"end":560.56},{"sentences":[{"text":"So yeah.","start":560.56,"end":568.09503,"sentiment":"neutral","sentiment_score":0.04257806949317455},{"text":"Yeah.","start":569.195,"end":569.355,"sentiment":"neutral","sentiment_score":0.05573035776615143},{"text":"I can that's fair.","start":569.355,"end":570.575,"sentiment":"neutral","sentiment_score":0.10823734290897846},{"text":"Understandable.","start":571.355,"end":571.855,"sentiment":"neutral","sentiment_score":0.07629918307065964},{"text":"So, yeah, I'll follow premium up tomorrow.","start":573.755,"end":575.835,"sentiment":"neutral","sentiment_score":0.07506159214036805}],"sentiment":"neutral","sentiment_score":0.0783710797627767,"num_words":15,"start":560.56,"end":575.835},{"sentences":[{"text":"I'll let you know what we need to do contributions wise, and then I will just basically yeah.","start":575.835,"end":581.97,"sentiment":"neutral","sentiment_score":0.05660730414092541},{"text":"Every morning, I'll have a look at the account and see when that Benelung sells down.","start":582.03,"end":587.71,"sentiment":"neutral","sentiment_score":0.029833629843778908},{"text":"If it has not sold down by this time next week, I will give you a call, and I will follow-up premium premium before then to see when.","start":587.71,"end":598.235,"sentiment":"neutral","sentiment_score":0.022358843724110296},{"text":"But there is there's obviously, like, that there's a bit of we can't really do anything right now because this is just how long those things take, unfortunately.","start":599.815,"end":606.795,"sentiment":"neutral","sentiment_score":-0.17511217881526267},{"text":"I wish I could tell you I could just press the button to push it through.","start":607.76996,"end":610.82996,"sentiment":"neutral","sentiment_score":-0.010426964960061014}],"sentiment":"neutral","sentiment_score":-0.027808068583737005,"num_words":106,"start":575.835,"end":610.82996},{"sentences":[{"text":"But this is this is one of those things where there is a there is kind of a set time frame for for that to happen.","start":612.64996,"end":618.75,"sentiment":"neutral","sentiment_score":-0.03504723152862145},{"text":"And, theoretically, based on when we submitted all the paperwork, we should be looking towards, like, Thursday next week should be pretty close to as late as that'll happen barring any major issues that happen in the market or something.","start":619.93,"end":634.265,"sentiment":"neutral","sentiment_score":0.007481034597731195},{"text":"I don't know.","start":634.265,"end":634.78503,"sentiment":"neutral","sentiment_score":-0.0751078724861145},{"text":"There there shouldn't really be anything that happens to to not sell it down.","start":634.78503,"end":637.905,"sentiment":"neutral","sentiment_score":-0.08902979322842189},{"text":"But, yeah, that's sort of where we're at.","start":637.905,"end":641.11,"sentiment":"neutral","sentiment_score":0.04726787726394832}],"sentiment":"neutral","sentiment_score":-0.01874268505911619,"num_words":91,"start":612.64996,"end":641.11},{"sentences":[{"text":"So I'll just keep following you up and let you know.","start":641.11,"end":643.19,"sentiment":"neutral","sentiment_score":0.1492196355353702},{"text":"Okay?","start":643.19,"end":643.69,"sentiment":"neutral","sentiment_score":0.09635534882545473},{"text":"No worries.","start":646.79,"end":647.45,"sentiment":"neutral","sentiment_score":0.32866711914539337},{"text":"Is no worries.","start":647.51,"end":648.79,"sentiment":"neutral","sentiment_score":0.3155108193556468},{"text":"Is there anything else I can help you with right now?","start":648.79,"end":651.21,"sentiment":"neutral","sentiment_score":0.17932851612567902}],"sentiment":"neutral","sentiment_score":0.1897947040519544,"num_words":28,"start":641.11,"end":651.21},{"sentences":[{"text":"Okay.","start":654.335,"end":654.835,"sentiment":"neutral","sentiment_score":0.020102182403206825},{"text":"Okay.","start":656.415,"end":656.895,"sentiment":"neutral","sentiment_score":0.12556996941566467},{"text":"Cool.","start":656.895,"end":657.395,"sentiment":"neutral","sentiment_score":0.16451223194599152},{"text":"No worries.","start":657.455,"end":658.09503,"sentiment":"neutral","sentiment_score":0.13159973919391632},{"text":"Well, thank you for your time, Kyle.","start":658.09503,"end":659.41504,"sentiment":"positive","sentiment_score":0.4483166379587991}],"sentiment":"neutral","sentiment_score":0.3093000273220241,"num_words":12,"start":654.335,"end":659.41504},{"sentences":[{"text":"I appreciate it.","start":659.41504,"end":660.655,"sentiment":"neutral","sentiment_score":0.28185928364594776},{"text":"I'll speak to you soon.","start":660.655,"end":661.875,"sentiment":"neutral","sentiment_score":0.1423114061355591},{"text":"Have a good day.","start":663.215,"end":663.855,"sentiment":"positive","sentiment_score":0.6459141373634338},{"text":"Bye.","start":663.855,"end":664.355,"sentiment":"neutral","sentiment_score":-0.11738346517086028}],"sentiment":"neutral","sentiment_score":0.30949292045373183,"num_words":13,"start":659.41504,"end":664.355}]}}]},{"alternatives":[{"transcript":"Hello. This is Kai. Hello? I'm good. I won't tell you what I said. Anyway, we're on the phone now, so that's good. Yeah. Look. I mean, we're we're starting to get really frustrated here because the last what happened was about two weeks ago, we completed all the forms as soon as they came through because it was just taking forever. And a week later, Larissa followed it up, and they're like, oh, yeah. There's something happened, and the signature didn't go through. So we didn't bother to contact you and tell you. So I filled it out again on the sixth of Feb, and we're still waiting. Right. Okay. Okay. Yep. Okay. Yeah. Okay. Alright. Cool. The sixth. That's when I yeah. Yep. Okay. Yep. Yeah. Awesome. Okay. Cool. And what about anything that's sort of been coming in temporarily? Oh, no. That would have gone through to that, wouldn't it? Like, so there's been superannuation that's been going in, but I'm assuming that that's just been going straight into the premium anyway. It's been really weird. Yep. Yep. That's right. Yep. Okay. Okay. Okay. No. No. Be well oh, no. Well because I just wanted to, like, go this is what it is now, but I just didn't have an end date. So that's where I was like like, I just don't wanna it's been pretty messy as it is. Like, I just didn't wanna make it any more messy. Yeah. Yeah. Yeah. Yeah. Yeah. No. No. No. You can give me a call tomorrow. Yeah. That's fine. Now just a quick thing too because with I'm getting hassled now by the ATO. You gotta love them. Right? First, they take your money, then they don't wanna give it back to you. Now they're hassling me to be on my bloody director ID. Do we do we have to have a director's ID? Okay. Okay. Yep. Okay. Okay. That's fine. Yeah. Mate, I don't even want this digital IT. See, I we can't get in there. They we can't get in there because we won't agree to their terms and conditions. So we can't get in there. So I don't know how I'm gonna set it up because if they won't let me get get into the portal because I don't agree to their terms and conditions, how then do I set up this digital ID to have this company ID? I'm like, Yeah. Yeah. Right. Okay. Well, maybe I'll go back to them because we've paid a lot of money for them to do what feels like not very much. So no. You see. Well, I'm sure there's a lot of stuff that goes on the background that, yeah, it it it hasn't been easy. So okay. Well, I might go back to them and try and troubleshoot it that way first and see how I go. Yeah. Alright. Okay. Cool. This is fun, isn't it? It's a fun game fun game to play. Cool. That's alright. We will get there, and it'll be great. Yep. Okay. Yeah. Yeah. Okay. Yep. So I can I can't just okay? Perfect. Alright. Yeah. Yeah. Bank account's ready to go. There's nothing in it. And then we've got QCA one of you paid, and I'm like, well, maybe if you'd have made it a little bit more transparent, it would have happened a little sooner. Anyway anyway alright. Yeah. Yeah. That's right. Yep. Yep. Alright. Okay. Yeah. Awesome. Alright. Thanks so much. Oh, god. No. No. No. At the moment, no. I think that's. Okay. Thank you. Okay. Alright. Cheers. Okay. Thanks. 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This is Kai. Hello? I'm good. I won't tell you what I said.\n\nAnyway, we're on the phone now, so that's good. Yeah. Look. I mean, we're we're starting to get really frustrated here because the last what happened was about two weeks ago, we completed all the forms as soon as they came through because it was just taking forever. And a week later, Larissa followed it up, and they're like, oh, yeah.\n\nThere's something happened, and the signature didn't go through. So we didn't bother to contact you and tell you. So I filled it out again on the sixth of Feb, and we're still waiting. Right. Okay.\n\nOkay. Yep. Okay. Yeah. Okay.\n\nAlright. Cool. The sixth. That's when I yeah. Yep.\n\nOkay. Yep. Yeah. Awesome. Okay.\n\nCool. And what about anything that's sort of been coming in temporarily? Oh, no. That would have gone through to that, wouldn't it? Like, so there's been superannuation that's been going in, but I'm assuming that that's just been going straight into the premium anyway.\n\nIt's been really weird. Yep. Yep. That's right. Yep.\n\nOkay. Okay. Okay. No. No.\n\nBe well oh, no. Well because I just wanted to, like, go this is what it is now, but I just didn't have an end date. So that's where I was like like, I just don't wanna it's been pretty messy as it is. Like, I just didn't wanna make it any more messy. Yeah.\n\nYeah. Yeah. Yeah. Yeah. No.\n\nNo. No. You can give me a call tomorrow. Yeah. That's fine.\n\nNow just a quick thing too because with I'm getting hassled now by the ATO. You gotta love them. Right? First, they take your money, then they don't wanna give it back to you. Now they're hassling me to be on my bloody director ID.\n\nDo we do we have to have a director's ID? Okay. Okay. Yep. Okay.\n\nOkay. That's fine. Yeah. Mate, I don't even want this digital IT. See, I we can't get in there.\n\nThey we can't get in there because we won't agree to their terms and conditions. So we can't get in there. So I don't know how I'm gonna set it up because if they won't let me get get into the portal because I don't agree to their terms and conditions, how then do I set up this digital ID to have this company ID? I'm like, Yeah. Yeah.\n\nRight. Okay. Well, maybe I'll go back to them because we've paid a lot of money for them to do what feels like not very much. So no. You see.\n\nWell, I'm sure there's a lot of stuff that goes on the background that, yeah, it it it hasn't been easy. So okay. Well, I might go back to them and try and troubleshoot it that way first and see how I go. Yeah. Alright.\n\nOkay. Cool. This is fun, isn't it? It's a fun game fun game to play. Cool.\n\nThat's alright. We will get there, and it'll be great. Yep. Okay. Yeah.\n\nYeah. Okay. Yep. So I can I can't just okay? Perfect.\n\nAlright. Yeah. Yeah. Bank account's ready to go. There's nothing in it.\n\nAnd then we've got QCA one of you paid, and I'm like, well, maybe if you'd have made it a little bit more transparent, it would have happened a little sooner. Anyway anyway alright. Yeah. Yeah. That's right.\n\nYep. Yep. Alright. Okay. Yeah.\n\nAwesome. Alright. Thanks so much. Oh, god. No.\n\nNo. No. At the moment, no. I think that's. Okay.\n\nThank you. Okay. Alright. Cheers. Okay.\n\nThanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.56,"sentiment":"neutral","sentiment_score":0.054834164679050446},{"text":"This is Kai.","start":2.56,"end":3.46,"sentiment":"neutral","sentiment_score":0.05596435318390528},{"text":"Hello?","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":0.08038382232189178},{"text":"I'm good.","start":8.639999,"end":9.38,"sentiment":"neutral","sentiment_score":0.17035087198019028},{"text":"I won't tell you what I said.","start":22.474998,"end":24.09,"sentiment":"neutral","sentiment_score":-0.0959071506346975}],"sentiment":"neutral","sentiment_score":-0.00196694742356028,"num_words":14,"start":2.1599998,"end":24.09},{"sentences":[{"text":"Anyway, we're on the phone now, so that's good.","start":24.41,"end":27.71,"sentiment":"neutral","sentiment_score":0.29256012704637313},{"text":"Yeah.","start":28.81,"end":29.130001,"sentiment":"neutral","sentiment_score":0.06063436716794968},{"text":"Look.","start":29.130001,"end":29.630001,"sentiment":"neutral","sentiment_score":-0.04176190122961998},{"text":"I mean, we're we're starting to get really frustrated here because the last what happened was about two weeks ago, we completed all the forms as soon as they came through because it was just taking forever.","start":29.85,"end":40.615,"sentiment":"negative","sentiment_score":-0.35425259334010045},{"text":"And a week later, Larissa followed it up, and they're like, oh, yeah.","start":41.075,"end":44.675,"sentiment":"neutral","sentiment_score":-0.1798294220979397}],"sentiment":"neutral","sentiment_score":-0.2097248333032991,"num_words":61,"start":24.41,"end":44.675},{"sentences":[{"text":"There's something happened, and the signature didn't go through.","start":44.675,"end":46.755,"sentiment":"neutral","sentiment_score":-0.28853357831637066},{"text":"So we didn't bother to contact you and tell you.","start":46.755,"end":49.015,"sentiment":"neutral","sentiment_score":-0.13625670000910758},{"text":"So I filled it out again on the sixth of Feb, and we're still waiting.","start":49.235,"end":55.095,"sentiment":"neutral","sentiment_score":-0.04589741614957651},{"text":"Right.","start":80.555,"end":80.97,"sentiment":"neutral","sentiment_score":-0.04037415236234665},{"text":"Okay.","start":83.69,"end":84.19,"sentiment":"neutral","sentiment_score":-0.059196993708610535}],"sentiment":"neutral","sentiment_score":-0.13187226647925046,"num_words":36,"start":44.675,"end":84.19},{"sentences":[{"text":"Okay.","start":86.33,"end":86.83,"sentiment":"neutral","sentiment_score":-0.07969825714826584},{"text":"Yep.","start":97.735,"end":98.235,"sentiment":"neutral","sentiment_score":-0.24054747819900513},{"text":"Okay.","start":107.175,"end":107.675,"sentiment":"neutral","sentiment_score":0.008062426932156086},{"text":"Yeah.","start":116.43,"end":116.67,"sentiment":"neutral","sentiment_score":0.06925403326749802},{"text":"Okay.","start":116.67,"end":117.17,"sentiment":"neutral","sentiment_score":0.08132550120353699}],"sentiment":"neutral","sentiment_score":-0.03232075478881598,"num_words":5,"start":86.33,"end":117.17},{"sentences":[{"text":"Alright.","start":117.229996,"end":117.63,"sentiment":"neutral","sentiment_score":0.1300780475139618},{"text":"Cool.","start":117.63,"end":118.13,"sentiment":"positive","sentiment_score":0.38530558347702026},{"text":"The sixth.","start":126.165,"end":126.805,"sentiment":"neutral","sentiment_score":0.04281802661716938},{"text":"That's when I yeah.","start":126.805,"end":128.025,"sentiment":"neutral","sentiment_score":0.05928792431950569},{"text":"Yep.","start":135.52501,"end":136.02501,"sentiment":"neutral","sentiment_score":0.12308778613805772}],"sentiment":"neutral","sentiment_score":0.10680657418237792,"num_words":9,"start":117.229996,"end":136.02501},{"sentences":[{"text":"Okay.","start":146.22,"end":146.72,"sentiment":"neutral","sentiment_score":0.08279845118522644},{"text":"Yep.","start":147.1,"end":147.6,"sentiment":"neutral","sentiment_score":0.06531944125890732},{"text":"Yeah.","start":159.675,"end":160.075,"sentiment":"neutral","sentiment_score":0.11321515589952467},{"text":"Awesome.","start":160.075,"end":160.575,"sentiment":"positive","sentiment_score":0.5825353264808655},{"text":"Okay.","start":160.795,"end":161.115,"sentiment":"positive","sentiment_score":0.3990672528743744}],"sentiment":"neutral","sentiment_score":0.24858712553977966,"num_words":5,"start":146.22,"end":161.115},{"sentences":[{"text":"Cool.","start":161.115,"end":161.515,"sentiment":"positive","sentiment_score":0.3951493799686432},{"text":"And what about anything that's sort of been coming in temporarily?","start":161.515,"end":166.92001,"sentiment":"neutral","sentiment_score":-0.01003965667702935},{"text":"Oh, no.","start":167.3,"end":167.62001,"sentiment":"neutral","sentiment_score":-0.1414637565612793},{"text":"That would have gone through to that, wouldn't it?","start":167.62001,"end":169.54001,"sentiment":"neutral","sentiment_score":-0.14095925870868894},{"text":"Like, so there's been superannuation that's been going in, but I'm assuming that that's just been going straight into the premium anyway.","start":169.54001,"end":177.8,"sentiment":"neutral","sentiment_score":-0.13856085372919386}],"sentiment":"neutral","sentiment_score":-0.0958930326004823,"num_words":45,"start":161.115,"end":177.8},{"sentences":[{"text":"It's been really weird.","start":178.94499,"end":180.165,"sentiment":"neutral","sentiment_score":-0.22979336977005005},{"text":"Yep.","start":190.545,"end":191.025,"sentiment":"neutral","sentiment_score":-0.06956866383552551},{"text":"Yep.","start":191.025,"end":191.525,"sentiment":"neutral","sentiment_score":-0.0279088132083416},{"text":"That's right.","start":195.5,"end":196.14001,"sentiment":"neutral","sentiment_score":0.059891920536756516},{"text":"Yep.","start":196.14001,"end":196.64001,"sentiment":"neutral","sentiment_score":0.0648573637008667}],"sentiment":"neutral","sentiment_score":-0.09244552792774306,"num_words":9,"start":178.94499,"end":196.64001},{"sentences":[{"text":"Okay.","start":210.745,"end":211.245,"sentiment":"neutral","sentiment_score":0.00970652885735035},{"text":"Okay.","start":213.70499,"end":214.20499,"sentiment":"neutral","sentiment_score":0.03599013015627861},{"text":"Okay.","start":217.625,"end":218.125,"sentiment":"neutral","sentiment_score":0.1047305464744568},{"text":"No.","start":224.34,"end":224.84,"sentiment":"neutral","sentiment_score":-0.048799462616443634},{"text":"No.","start":225.14,"end":225.62,"sentiment":"neutral","sentiment_score":-0.03308172896504402}],"sentiment":"neutral","sentiment_score":0.013709202781319619,"num_words":5,"start":210.745,"end":225.62},{"sentences":[{"text":"Be well oh, no.","start":225.62,"end":226.81999,"sentiment":"neutral","sentiment_score":-0.023386472836136818},{"text":"Well because I just wanted to, like, go this is what it is now, but I just didn't have an end date.","start":226.81999,"end":232.705,"sentiment":"neutral","sentiment_score":-0.15903971987691792},{"text":"So that's where I was like like, I just don't wanna it's been pretty messy as it is.","start":232.705,"end":237.10501,"sentiment":"neutral","sentiment_score":-0.2774200013114346},{"text":"Like, I just didn't wanna make it any more messy.","start":237.10501,"end":239.125,"sentiment":"neutral","sentiment_score":-0.27701256275177},{"text":"Yeah.","start":246.19,"end":246.69,"sentiment":"neutral","sentiment_score":-0.11011511087417604}],"sentiment":"neutral","sentiment_score":-0.20847673619335347,"num_words":55,"start":225.62,"end":246.69},{"sentences":[{"text":"Yeah.","start":270.67502,"end":271.17502,"sentiment":"neutral","sentiment_score":0.10226994007825851},{"text":"Yeah.","start":279.01,"end":279.17,"sentiment":"neutral","sentiment_score":0.026309045031666756},{"text":"Yeah.","start":279.17,"end":279.41,"sentiment":"neutral","sentiment_score":0.013291092589497566},{"text":"Yeah.","start":279.41,"end":279.91,"sentiment":"neutral","sentiment_score":-0.004973434843122959},{"text":"No.","start":280.29,"end":280.61002,"sentiment":"neutral","sentiment_score":-0.08910803496837616}],"sentiment":"neutral","sentiment_score":0.009557721577584744,"num_words":5,"start":270.67502,"end":280.61002},{"sentences":[{"text":"No.","start":280.61002,"end":280.77,"sentiment":"neutral","sentiment_score":-0.0968162715435028},{"text":"No.","start":280.77,"end":280.93,"sentiment":"neutral","sentiment_score":-0.09519769251346588},{"text":"You can give me a call tomorrow.","start":280.93,"end":282.13,"sentiment":"neutral","sentiment_score":-0.018366499404822077},{"text":"Yeah.","start":282.13,"end":282.29,"sentiment":"neutral","sentiment_score":0.02038569375872612},{"text":"That's fine.","start":282.29,"end":283.11002,"sentiment":"neutral","sentiment_score":0.07111075334250927}],"sentiment":"neutral","sentiment_score":-0.01316435495391488,"num_words":12,"start":280.61002,"end":283.11002},{"sentences":[{"text":"Now just a quick thing too because with I'm getting hassled now by the ATO.","start":283.73,"end":289.455,"sentiment":"neutral","sentiment_score":-0.162731080998977},{"text":"You gotta love them.","start":289.455,"end":290.175,"sentiment":"neutral","sentiment_score":-0.2083580195903778},{"text":"Right?","start":290.175,"end":290.41498,"sentiment":"neutral","sentiment_score":-0.178706556558609},{"text":"First, they take your money, then they don't wanna give it back to you.","start":290.41498,"end":292.895,"sentiment":"negative","sentiment_score":-0.3459977124418531},{"text":"Now they're hassling me to be on my bloody director ID.","start":292.895,"end":295.875,"sentiment":"neutral","sentiment_score":-0.2019557302648371}],"sentiment":"neutral","sentiment_score":-0.23374635237786506,"num_words":45,"start":283.73,"end":295.875},{"sentences":[{"text":"Do we do we have to have a director's ID?","start":297.13498,"end":299.955,"sentiment":"neutral","sentiment_score":-0.08164863660931587},{"text":"Okay.","start":309.27,"end":309.77,"sentiment":"neutral","sentiment_score":0.003346904180943966},{"text":"Okay.","start":309.99,"end":310.49,"sentiment":"neutral","sentiment_score":-7.893890142440796e-6},{"text":"Yep.","start":314.07,"end":314.57,"sentiment":"neutral","sentiment_score":0.006685134954750538},{"text":"Okay.","start":315.51,"end":316.01,"sentiment":"neutral","sentiment_score":0.0066698892042040825}],"sentiment":"neutral","sentiment_score":-0.05712802368881447,"num_words":14,"start":297.13498,"end":316.01},{"sentences":[{"text":"Okay.","start":316.47,"end":316.87,"sentiment":"neutral","sentiment_score":0.06311926245689392},{"text":"That's fine.","start":316.87,"end":317.77,"sentiment":"neutral","sentiment_score":0.1449647843837738},{"text":"Yeah.","start":361.64,"end":362.14,"sentiment":"neutral","sentiment_score":0.062382522970438},{"text":"Mate, I don't even want this digital IT.","start":373.615,"end":375.95502,"sentiment":"negative","sentiment_score":-0.4131831228733063},{"text":"See, I we can't get in there.","start":376.89502,"end":379.45502,"sentiment":"negative","sentiment_score":-0.3733487086636679}],"sentiment":"neutral","sentiment_score":-0.2896565573388024,"num_words":19,"start":316.47,"end":379.45502},{"sentences":[{"text":"They we can't get in there because we won't agree to their terms and conditions.","start":379.45502,"end":383.155,"sentiment":"negative","sentiment_score":-0.42584989666938783},{"text":"So we can't get in there.","start":383.215,"end":385.135,"sentiment":"neutral","sentiment_score":-0.24762805302937826},{"text":"So I don't know how I'm gonna set it up because if they won't let me get get into the portal because I don't agree to their terms and conditions, how then do I set up this digital ID to have this company ID?","start":385.135,"end":395.5,"sentiment":"neutral","sentiment_score":-0.12275629820810123},{"text":"I'm like, Yeah.","start":395.80002,"end":408.405,"sentiment":"neutral","sentiment_score":-0.07762721925973892},{"text":"Yeah.","start":429.88998,"end":430.38998,"sentiment":"neutral","sentiment_score":-0.1438094973564148}],"sentiment":"neutral","sentiment_score":-0.19784760934071263,"num_words":69,"start":379.45502,"end":430.38998},{"sentences":[{"text":"Right.","start":430.53,"end":430.995,"sentiment":"neutral","sentiment_score":-0.1548052281141281},{"text":"Okay.","start":431.315,"end":431.715,"sentiment":"neutral","sentiment_score":-0.16209448873996735},{"text":"Well, maybe I'll go back to them because we've paid a lot of money for them to do what feels like not very much.","start":431.715,"end":437.335,"sentiment":"negative","sentiment_score":-0.4566582863529523},{"text":"So no.","start":438.595,"end":440.35498,"sentiment":"neutral","sentiment_score":-0.11648475006222725},{"text":"You see.","start":440.35498,"end":440.835,"sentiment":"neutral","sentiment_score":-0.09539315849542618}],"sentiment":"negative","sentiment_score":-0.3900151468813419,"num_words":30,"start":430.53,"end":440.835},{"sentences":[{"text":"Well, I'm sure there's a lot of stuff that goes on the background that, yeah, it it it hasn't been easy.","start":440.835,"end":447.15,"sentiment":"neutral","sentiment_score":-0.10414621162982214},{"text":"So okay.","start":447.15,"end":449.38998,"sentiment":"neutral","sentiment_score":-0.06900667771697044},{"text":"Well, I might go back to them and try and troubleshoot it that way first and see how I go.","start":449.38998,"end":456.93,"sentiment":"neutral","sentiment_score":0.003736729733645916},{"text":"Yeah.","start":457.975,"end":458.215,"sentiment":"neutral","sentiment_score":0.052213333547115326},{"text":"Alright.","start":458.215,"end":458.715,"sentiment":"neutral","sentiment_score":0.09255266189575195}],"sentiment":"neutral","sentiment_score":-0.046790737989876006,"num_words":45,"start":440.835,"end":458.715},{"sentences":[{"text":"Okay.","start":458.775,"end":459.255,"sentiment":"neutral","sentiment_score":0.14204704761505127},{"text":"Cool.","start":459.255,"end":459.575,"sentiment":"positive","sentiment_score":0.3827802538871765},{"text":"This is fun, isn't it?","start":459.575,"end":460.45502,"sentiment":"positive","sentiment_score":0.5452255666255951},{"text":"It's a fun game fun game to play.","start":460.45502,"end":462.475,"sentiment":"positive","sentiment_score":0.5617648102343082},{"text":"Cool.","start":466.775,"end":467.275,"sentiment":"neutral","sentiment_score":-0.01531122624874115}],"sentiment":"positive","sentiment_score":0.4831101493909955,"num_words":16,"start":458.775,"end":467.275},{"sentences":[{"text":"That's alright.","start":474.22,"end":474.93997,"sentiment":"neutral","sentiment_score":0.21202174574136734},{"text":"We will get there, and it'll be great.","start":474.93997,"end":476.87997,"sentiment":"positive","sentiment_score":0.4360128827393055},{"text":"Yep.","start":486.01498,"end":486.51498,"sentiment":"neutral","sentiment_score":0.03019605204463005},{"text":"Okay.","start":498.655,"end":499.155,"sentiment":"neutral","sentiment_score":0.04005730152130127},{"text":"Yeah.","start":511.35,"end":511.85,"sentiment":"neutral","sentiment_score":-0.005041171796619892}],"sentiment":"neutral","sentiment_score":0.3059506719358839,"num_words":13,"start":474.22,"end":511.85},{"sentences":[{"text":"Yeah.","start":512.71,"end":513.21,"sentiment":"neutral","sentiment_score":-0.0016429610550403595},{"text":"Okay.","start":527.735,"end":528.235,"sentiment":"neutral","sentiment_score":0.03290064260363579},{"text":"Yep.","start":538.03,"end":538.53,"sentiment":"neutral","sentiment_score":0.033383842557668686},{"text":"So I can I can't just okay?","start":540.83,"end":545.855,"sentiment":"neutral","sentiment_score":0.01721809046076877},{"text":"Perfect.","start":545.915,"end":546.415,"sentiment":"neutral","sentiment_score":0.27633389830589294}],"sentiment":"neutral","sentiment_score":0.041954732330685314,"num_words":11,"start":512.71,"end":546.415},{"sentences":[{"text":"Alright.","start":547.675,"end":548.175,"sentiment":"neutral","sentiment_score":0.13549025356769562},{"text":"Yeah.","start":556.66,"end":556.98,"sentiment":"neutral","sentiment_score":0.03777386620640755},{"text":"Yeah.","start":556.98,"end":557.38,"sentiment":"neutral","sentiment_score":0.2320537716150284},{"text":"Bank account's ready to go.","start":557.38,"end":558.58,"sentiment":"positive","sentiment_score":0.3568857550621033},{"text":"There's nothing in it.","start":558.58,"end":559.8,"sentiment":"neutral","sentiment_score":0.007267286069691181}],"sentiment":"neutral","sentiment_score":0.18490131758153439,"num_words":12,"start":547.675,"end":559.8},{"sentences":[{"text":"And then we've got QCA one of you paid, and I'm like, well, maybe if you'd have made it a little bit more transparent, it would have happened a little sooner.","start":560.66,"end":568.52,"sentiment":"neutral","sentiment_score":0.033773888653564836},{"text":"Anyway anyway alright.","start":569.315,"end":577.015,"sentiment":"neutral","sentiment_score":0.08690548439820607},{"text":"Yeah.","start":598.79,"end":599.29,"sentiment":"neutral","sentiment_score":-0.015659239143133163},{"text":"Yeah.","start":607.64496,"end":607.96497,"sentiment":"neutral","sentiment_score":-0.09152774512767792},{"text":"That's right.","start":607.96497,"end":608.785,"sentiment":"neutral","sentiment_score":-0.014308542013168335}],"sentiment":"neutral","sentiment_score":0.030839550872578433,"num_words":38,"start":560.66,"end":608.785},{"sentences":[{"text":"Yep.","start":611.325,"end":611.825,"sentiment":"neutral","sentiment_score":0.012005642056465147},{"text":"Yep.","start":619.44,"end":619.94,"sentiment":"neutral","sentiment_score":0.029477275907993317},{"text":"Alright.","start":637.125,"end":637.625,"sentiment":"neutral","sentiment_score":-0.06616748124361038},{"text":"Okay.","start":643.96,"end":644.36,"sentiment":"neutral","sentiment_score":0.1138729453086853},{"text":"Yeah.","start":644.36,"end":644.6,"sentiment":"neutral","sentiment_score":0.2195148766040802}],"sentiment":"neutral","sentiment_score":0.06174065172672272,"num_words":5,"start":611.325,"end":644.6},{"sentences":[{"text":"Awesome.","start":644.6,"end":645.1,"sentiment":"positive","sentiment_score":0.41744908690452576},{"text":"Alright.","start":646.44,"end":646.94,"sentiment":"positive","sentiment_score":0.3342183828353882},{"text":"Thanks so much.","start":647.0,"end":648.06,"sentiment":"positive","sentiment_score":0.4928516248861949},{"text":"Oh, god.","start":651.24,"end":651.8,"sentiment":"neutral","sentiment_score":0.013371831737458708},{"text":"No.","start":651.8,"end":652.12,"sentiment":"neutral","sentiment_score":-0.03227267041802406}],"sentiment":"neutral","sentiment_score":0.278086667181924,"num_words":8,"start":644.6,"end":652.12},{"sentences":[{"text":"No.","start":652.12,"end":652.62,"sentiment":"neutral","sentiment_score":-0.06289558857679367},{"text":"No.","start":652.92,"end":653.16003,"sentiment":"neutral","sentiment_score":-0.07374128699302673},{"text":"At the moment, no.","start":653.16003,"end":654.36,"sentiment":"neutral","sentiment_score":-0.06239535193890333},{"text":"I think that's.","start":654.36,"end":655.26,"sentiment":"neutral","sentiment_score":0.03589438647031784},{"text":"Okay.","start":658.075,"end":658.575,"sentiment":"neutral","sentiment_score":0.18553096055984497}],"sentiment":"neutral","sentiment_score":-0.009300416335463524,"num_words":10,"start":652.12,"end":658.575},{"sentences":[{"text":"Thank you.","start":658.635,"end":659.375,"sentiment":"positive","sentiment_score":0.5136832594871521},{"text":"Okay.","start":659.835,"end":660.335,"sentiment":"neutral","sentiment_score":0.17879226803779602},{"text":"Alright.","start":660.71497,"end":661.21497,"sentiment":"neutral","sentiment_score":0.09456081688404085},{"text":"Cheers.","start":661.275,"end":661.775,"sentiment":"neutral","sentiment_score":0.23312750458717343},{"text":"Okay.","start":662.235,"end":662.475,"sentiment":"neutral","sentiment_score":0.26903802156448364}],"sentiment":"neutral","sentiment_score":0.30048085500796634,"num_words":6,"start":658.635,"end":662.475},{"sentences":[{"text":"Thanks.","start":662.475,"end":662.875,"sentiment":"positive","sentiment_score":0.684298038482666},{"text":"Bye.","start":662.875,"end":663.375,"sentiment":"positive","sentiment_score":0.48396962881088257}],"sentiment":"positive","sentiment_score":0.5841338336467743,"num_words":2,"start":662.475,"end":663.375}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. This is Kai.\n\nChannel 0: Hey, Kai. It's Connor calling from XB Financial. How are you?\n\nChannel 1: Hello? I'm\n\nChannel 0: Sorry\n\nChannel 1: good.\n\nChannel 0: about that. I tried to pick up the phone from Jacob, and my softphone app on my computer just locked up, closed, and hung up on you. And I looked over, and it was like, I think she's gone. Is she gone on your end? Yep.\n\nAlright. So I called you back.\n\nChannel 1: I won't tell you what I said. Anyway,\n\nChannel 0: Okay.\n\nChannel 1: we're on the phone now, so that's good.\n\nChannel 0: Sure.\n\nChannel 1: Yeah. Look. I mean, we're we're starting to get really frustrated here because the\n\nChannel 0: I can\n\nChannel 1: last\n\nChannel 0: understand.\n\nChannel 1: what happened was about two weeks ago, we completed\n\nChannel 0: Yep.\n\nChannel 1: all the forms as soon as they came through because it\n\nChannel 0: Yep.\n\nChannel 1: was just taking forever.\n\nChannel 0: Yep.\n\nChannel 1: And a week later, Larissa followed it up, and they're like, oh, yeah. There's something happened, and the signature didn't go through. So we didn't bother\n\nChannel 0: Alright.\n\nChannel 1: to contact you and tell you. So I filled it out again on the sixth of\n\nChannel 0: Yep.\n\nChannel 1: Feb, and we're\n\nChannel 0: Yep.\n\nChannel 1: still waiting.\n\nChannel 0: Sure. I can see I've I was yeah. I've just logged in to the account, and I can see exactly why. So what's currently going on is your premium account is flagging as closed. So what it's done is it sold all the ETFs down.\n\nHowever, Bennelong is still in the process of selling down. So that can take a few days. So it usually takes about a week and\n\nChannel 1: Right.\n\nChannel 0: sometimes can take up to about ten business days to sell that\n\nChannel 1: Okay.\n\nChannel 0: down and then transfer it over. So\n\nChannel 1: Okay.\n\nChannel 0: what's happened is it's the reason the the money hasn't actually transferred, like, it from what I can see on our end of the, pardon me, premium account,\n\nChannel 1: Yep.\n\nChannel 0: Everything's doing what it's supposed to do. It's just those assets take a little bit longer than the other ones to sell down. So there's $204,000 sitting there in cash\n\nChannel 1: Okay.\n\nChannel 0: or a little bit more than that, and then 68 odd thousand dollars in the Benelong Australian equities, which is in the process of selling down.\n\nChannel 1: Yeah. Okay. Alright.\n\nChannel 0: Okay?\n\nChannel 1: Cool.\n\nChannel 0: So I will I'll make sure so when did we submit everything? It was the six you re signed it on\n\nChannel 1: The\n\nChannel 0: I\n\nChannel 1: sixth.\n\nChannel 0: can\n\nChannel 1: That's when I\n\nChannel 0: see\n\nChannel 1: yeah.\n\nChannel 0: okay. Cool. Alright. I will what I'm gonna do, Kylene, I'm gonna check it in my calendar specifically to\n\nChannel 1: Yep.\n\nChannel 0: follow this up. What are we on now? We're on the twelfth. You signed on '6. I will follow it up next Tuesday, first thing in the\n\nChannel 1: Okay.\n\nChannel 0: morning, to\n\nChannel 1: Yep.\n\nChannel 0: check. Actually, you know what? I'm just gonna do it Monday morning. And then if it's not there Monday morning, I'll check it Tuesday morning, and I'll check it every morning until I can tell you that it's sold down and the money's left the account so that you know it's gone and it's\n\nChannel 1: Yeah.\n\nChannel 0: on the way.\n\nChannel 1: Awesome. Okay. Cool.\n\nChannel 0: Okay.\n\nChannel 1: And what about anything that's sort of been coming in temporarily? Oh, no. That would\n\nChannel 0: Coming\n\nChannel 1: have gone through\n\nChannel 0: in.\n\nChannel 1: to that, wouldn't it? Like, so there's been superannuation that's been going in,\n\nChannel 0: Yes. Yep.\n\nChannel 1: but I'm assuming that that's just been going straight into the premium anyway. It's been\n\nChannel 0: I\n\nChannel 1: really\n\nChannel 0: can see\n\nChannel 1: weird.\n\nChannel 0: I can see that there are contributions. So you've put in a member nonconcessional on the January 29, or that's what it's flagging as,\n\nChannel 1: Yep.\n\nChannel 0: and there was\n\nChannel 1: Yep.\n\nChannel 0: also an employer SG contribution from the Department of Education as well.\n\nChannel 1: That's right. Yep.\n\nChannel 0: So that'll continue whilst the account is fully open. I'm not sure now because it's flagging as closed. It should still theoretically go in there until the account is actually closed because right now it's\n\nChannel 1: Okay.\n\nChannel 0: just, you know, figuratively closed.\n\nChannel 1: Okay.\n\nChannel 0: But I will check that with premium tomorrow\n\nChannel 1: Okay.\n\nChannel 0: and see see how that works. Have you transferred or, like, let your employer know that you're moving\n\nChannel 1: No.\n\nChannel 0: to the SMSF\n\nChannel 1: No.\n\nChannel 0: and the contributions\n\nChannel 1: Be well\n\nChannel 0: and stuff?\n\nChannel 1: oh, no. Well because I just wanted to, like, go this is what it is now, but\n\nChannel 0: Sure.\n\nChannel 1: I just didn't have an end date. So that's\n\nChannel 0: Sure.\n\nChannel 1: where I was like\n\nChannel 0: Okay.\n\nChannel 1: like, I just don't wanna it's been pretty messy as it is. Like,\n\nChannel 0: I\n\nChannel 1: I just\n\nChannel 0: I\n\nChannel 1: didn't wanna make\n\nChannel 0: yeah.\n\nChannel 1: it any\n\nChannel 0: I've\n\nChannel 1: more messy.\n\nChannel 0: I haven't fully read your file, but I have heard about it. So I know that it's been a bit of a a pain in the ass to say it\n\nChannel 1: Yeah.\n\nChannel 0: plainly. So I will make sure so I'll follow-up premium tomorrow morning, figure out when okay. Yes. What are we doing? Checking when contributions will no longer be accepted.\n\nGreat. So I'll check that in my calendar for 9AM tomorrow morning. I'll call them then, figure\n\nChannel 1: Yeah.\n\nChannel 0: that out. And if there's any urgent news that I need to give you, I will give it to you straight away. I'll are you available tomorrow, or do you want me to send\n\nChannel 1: Yeah.\n\nChannel 0: you\n\nChannel 1: Yeah.\n\nChannel 0: an email\n\nChannel 1: Yeah. No. No.\n\nChannel 0: or\n\nChannel 1: No.\n\nChannel 0: give\n\nChannel 1: You\n\nChannel 0: you\n\nChannel 1: can give me a call tomorrow. Yeah. That's\n\nChannel 0: swipe.\n\nChannel 1: fine.\n\nChannel 0: Easy.\n\nChannel 1: Now just a quick thing too because\n\nChannel 0: Sure.\n\nChannel 1: with I'm getting hassled now by the ATO. You gotta love them. Right? First, they take your money, then they don't wanna give it back to you. Now\n\nChannel 0: Yeah.\n\nChannel 1: they're hassling\n\nChannel 0: Yep.\n\nChannel 1: me to be on my bloody director ID.\n\nChannel 0: Okay.\n\nChannel 1: Do we do we have to have a director's ID?\n\nChannel 0: I'm gonna be entirely honest with you, Kylene. I am not a 100% up with SMSFs and corporate structures and all that sort of stuff with how that works. Give me two seconds, though.\n\nChannel 1: Okay.\n\nChannel 0: I'll just pop\n\nChannel 1: Okay.\n\nChannel 0: my head in and see if Larissa is not on the phone. Give me two secs. I'm just gonna chat myself\n\nChannel 1: Yep.\n\nChannel 0: on mute real quick and and ask\n\nChannel 1: Okay.\n\nChannel 0: her a quick question.\n\nChannel 1: Okay. That's fine.\n\nChannel 0: Okey dokey. So, generally, yes, because of the fact that the I'm assuming here that the SMSF has been set up in a company structure.\n\nChannel 1: Yeah.\n\nChannel 0: So, yes, but that should have been set up like, those should exist with the company. Do you have can you log in to the myGov portal for the company?\n\nChannel 1: Mate, I don't even want this digital IT. See,\n\nChannel 0: I\n\nChannel 1: I we\n\nChannel 0: I\n\nChannel 1: can't\n\nChannel 0: I can\n\nChannel 1: get\n\nChannel 0: understand.\n\nChannel 1: in there. They we can't get in there because we won't agree to their terms and conditions. So\n\nChannel 0: Right.\n\nChannel 1: we can't get in there. So I don't know how I'm\n\nChannel 0: Okay.\n\nChannel 1: gonna set it up because if they won't let me get get into the portal because I don't agree to their terms and conditions, how then do I set up this digital ID to have this company ID? I'm like,\n\nChannel 0: So, theoretically, I believe QC should have the director's IDs and all that sort of stuff. They should be like, that that should be part of the company setup as far as as I know.\n\nChannel 1: Yeah.\n\nChannel 0: If you ask them for them and you are unable to get them or they say whatever or if you would prefer not even going to them straight, we can go to them and ask for that if you would prefer or and see see what they say. But I believe from what Larissa sort of told me, she was off the phone. They should have those things theoretically.\n\nChannel 1: Yeah. Right. Okay. Well, maybe I'll go back to them because we've paid a lot of money for them\n\nChannel 0: So\n\nChannel 1: to do what feels like not very much.\n\nChannel 0: yep.\n\nChannel 1: So\n\nChannel 0: Okay.\n\nChannel 1: no. You see. Well, I'm sure there's a lot of stuff that goes on the background that, yeah, it it it hasn't been easy. So\n\nChannel 0: No.\n\nChannel 1: okay. Well, I might go back to them and try and troubleshoot it that way first\n\nChannel 0: Sure.\n\nChannel 1: and see how I go.\n\nChannel 0: Yep.\n\nChannel 1: Yeah. Alright. Okay. Cool. This\n\nChannel 0: Cool.\n\nChannel 1: is fun, isn't it? It's a fun game fun game\n\nChannel 0: I\n\nChannel 1: to play.\n\nChannel 0: it's honestly not. They it's a it's they're doing\n\nChannel 1: Cool.\n\nChannel 0: the ping ponging between things is always and it's painful. So but I I do appreciate your patience here,\n\nChannel 1: That's alright.\n\nChannel 0: and\n\nChannel 1: We will get\n\nChannel 0: we\n\nChannel 1: there,\n\nChannel 0: will,\n\nChannel 1: and it'll be great.\n\nChannel 0: yeah, we'll we'll get it sorted. I will follow-up with like I said, just just to summarize, I'll follow-up with Premium tomorrow morning\n\nChannel 1: Yep.\n\nChannel 0: and figure out when the account is closed for contributions. I will then give you a call and let you know if there's sort of anything to report on there, or I might just give you a quick call anyway. I got five minutes.\n\nChannel 1: Okay.\n\nChannel 0: I'll give you a quick call and just say, hey. Either there's no issues until the account is all the money's out of it or, b, hey. We need to sort that out. You need to change your contributions\n\nChannel 1: Yeah.\n\nChannel 0: now.\n\nChannel 1: Yeah.\n\nChannel 0: At which point, obviously, you just have to give your employer the old I believe, generally, you just use the old ATO standard choice form, and that has a section in there for SMSF.\n\nChannel 1: Okay.\n\nChannel 0: So that then you can just place all the SMSF details onto that ATO standard choice form,\n\nChannel 1: Yep.\n\nChannel 0: which\n\nChannel 1: So I\n\nChannel 0: Larissa,\n\nChannel 1: can I can't\n\nChannel 0: I believe,\n\nChannel 1: just\n\nChannel 0: actually emailed through to you already. She's\n\nChannel 1: okay? Perfect.\n\nChannel 0: yeah.\n\nChannel 1: Alright.\n\nChannel 0: And that so then if if that's required, you should be able to transfer the contributions over to there because, obviously, the bank accounts and everything is set up. Right? So\n\nChannel 1: Yeah. Yeah. Bank\n\nChannel 0: yep.\n\nChannel 1: account's ready to go. There's nothing in it.\n\nChannel 0: Yep. So\n\nChannel 1: And then we've got QCA one of you paid, and I'm like, well, maybe if you'd have made it a little bit more transparent, it would have happened\n\nChannel 0: yeah.\n\nChannel 1: a little sooner.\n\nChannel 0: Yeah.\n\nChannel 1: Anyway\n\nChannel 0: I can that's fair. Understandable.\n\nChannel 1: anyway\n\nChannel 0: So, yeah, I'll follow premium up tomorrow. I'll let you know\n\nChannel 1: alright.\n\nChannel 0: what we need to do contributions wise, and then I will just basically yeah. Every morning, I'll have a look at the account and see when that Benelung sells down. If it has not sold down by this time next week, I will give you a call, and I will follow-up premium premium before then to see when.\n\nChannel 1: Yeah.\n\nChannel 0: But there is there's obviously, like, that there's a bit of we can't really do anything right now because this is just how long those things take, unfortunately.\n\nChannel 1: Yeah.\n\nChannel 0: I wish\n\nChannel 1: That's\n\nChannel 0: I could\n\nChannel 1: right.\n\nChannel 0: tell you I could just press the button to push it through.\n\nChannel 1: Yep.\n\nChannel 0: But this is this is one of those things where there is a there is kind of a set time frame for for that to happen.\n\nChannel 1: Yep.\n\nChannel 0: And, theoretically, based on when we submitted all the paperwork, we should be looking towards, like, Thursday next week should be pretty close to as late as that'll happen barring any major issues that happen in the market or something. I don't know. There there shouldn't really be anything that happens to to not\n\nChannel 1: Alright.\n\nChannel 0: sell it down. But, yeah, that's sort of where we're at. So I'll just keep following you up and let you know. Okay?\n\nChannel 1: Okay. Yeah. Awesome. Alright.\n\nChannel 0: No worries.\n\nChannel 1: Thanks so\n\nChannel 0: Is\n\nChannel 1: much.\n\nChannel 0: no worries. Is there anything else I can help you with right now?\n\nChannel 1: Oh, god. No. No. No. At the moment, no.\n\nChannel 0: Okay.\n\nChannel 1: I think that's.\n\nChannel 0: Okay. Cool. No worries.\n\nChannel 1: Okay.\n\nChannel 0: Well, thank you\n\nChannel 1: Thank\n\nChannel 0: for your\n\nChannel 1: you.\n\nChannel 0: time, Kyle. I appreciate\n\nChannel 1: Okay.\n\nChannel 0: it. I'll\n\nChannel 1: Alright.\n\nChannel 0: speak to\n\nChannel 1: Cheers.\n\nChannel 0: you soon.\n\nChannel 1: Okay. Thanks. Bye.\n\nChannel 0: Have a good day. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.56,"sentiment":"neutral","sentiment_score":0.054834164679050446},{"text":"This is Kai.","start":2.56,"end":3.46,"sentiment":"neutral","sentiment_score":0.05596435318390528}],"sentiment":"neutral","sentiment_score":0.055681806057691574,"channel":1,"num_words":4,"start":2.1599998,"end":3.46},{"sentences":[{"text":"Hey, Kai.","start":3.84,"end":4.4,"sentiment":"neutral","sentiment_score":0.12951145321130753},{"text":"It's Connor calling from XB Financial.","start":4.4,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.14548762142658234},{"text":"How are you?","start":6.3199997,"end":7.14,"sentiment":"neutral","sentiment_score":0.16962098081906637}],"sentiment":"neutral","sentiment_score":0.14916468885811893,"channel":0,"num_words":11,"start":3.84,"end":7.14},{"sentences":[{"text":"Hello?","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":0.08038382232189178},{"text":"I'm","start":8.639999,"end":8.88,"sentiment":"neutral","sentiment_score":0.1949165314435959}],"sentiment":"neutral","sentiment_score":0.13765017688274384,"channel":1,"num_words":2,"start":7.44,"end":8.88},{"sentences":[{"text":"Sorry","start":8.639999,"end":8.96,"sentiment":"neutral","sentiment_score":0.15137979388237}],"sentiment":"neutral","sentiment_score":0.15137979388237,"channel":0,"num_words":1,"start":8.639999,"end":8.96},{"sentences":[{"text":"good.","start":8.88,"end":9.38,"sentiment":"neutral","sentiment_score":0.14578521251678467}],"sentiment":"neutral","sentiment_score":0.14578521251678467,"channel":1,"num_words":1,"start":8.88,"end":9.38},{"sentences":[{"text":"about that.","start":8.96,"end":9.5199995,"sentiment":"neutral","sentiment_score":-0.060845211148262024},{"text":"I tried to pick up the phone from Jacob, and my softphone app on my computer just locked up, closed, and hung up on you.","start":9.5199995,"end":16.125,"sentiment":"neutral","sentiment_score":-0.1759921133518219},{"text":"And I looked over, and it was like, I think she's gone.","start":16.125,"end":19.245,"sentiment":"neutral","sentiment_score":-0.20712381352980933},{"text":"Is she gone on your end?","start":19.245,"end":20.285,"sentiment":"neutral","sentiment_score":-0.10673810541629791},{"text":"Yep.","start":20.285,"end":20.525,"sentiment":"neutral","sentiment_score":-0.004946516361087561}],"sentiment":"neutral","sentiment_score":-0.16635552537627518,"channel":0,"num_words":46,"start":8.96,"end":20.525},{"sentences":[{"text":"Alright.","start":20.525,"end":21.005001,"sentiment":"neutral","sentiment_score":0.050039466470479965},{"text":"So I called you back.","start":21.005001,"end":22.145,"sentiment":"neutral","sentiment_score":0.056414122134447096}],"sentiment":"neutral","sentiment_score":0.05535167952378591,"channel":0,"num_words":6,"start":20.525,"end":22.145},{"sentences":[{"text":"I won't tell you what I said.","start":22.474998,"end":24.09,"sentiment":"neutral","sentiment_score":-0.0959071506346975},{"text":"Anyway,","start":24.41,"end":24.91,"sentiment":"neutral","sentiment_score":0.0748099684715271}],"sentiment":"neutral","sentiment_score":-0.07456751074641943,"channel":1,"num_words":8,"start":22.474998,"end":24.91},{"sentences":[{"text":"Okay.","start":25.485,"end":25.985,"sentiment":"neutral","sentiment_score":0.17693057656288147}],"sentiment":"neutral","sentiment_score":0.17693057656288147,"channel":0,"num_words":1,"start":25.485,"end":25.985},{"sentences":[{"text":"we're on the phone now, so that's good.","start":25.53,"end":27.71,"sentiment":"neutral","sentiment_score":0.3197788968682289}],"sentiment":"neutral","sentiment_score":0.3197788968682289,"channel":1,"num_words":8,"start":25.53,"end":27.71},{"sentences":[{"text":"Sure.","start":27.805,"end":28.305,"sentiment":"neutral","sentiment_score":0.1427382230758667}],"sentiment":"neutral","sentiment_score":0.1427382230758667,"channel":0,"num_words":1,"start":27.805,"end":28.305},{"sentences":[{"text":"Yeah.","start":28.81,"end":29.130001,"sentiment":"neutral","sentiment_score":0.06063436716794968},{"text":"Look.","start":29.130001,"end":29.630001,"sentiment":"neutral","sentiment_score":-0.04176190122961998},{"text":"I mean, we're we're starting to get really frustrated here because the","start":29.85,"end":33.13,"sentiment":"negative","sentiment_score":-0.5134635890523592}],"sentiment":"negative","sentiment_score":-0.43876361447785583,"channel":1,"num_words":14,"start":28.81,"end":33.13},{"sentences":[{"text":"I can","start":32.99,"end":33.31,"sentiment":"negative","sentiment_score":-0.5734025239944458}],"sentiment":"negative","sentiment_score":-0.5734025239944458,"channel":0,"num_words":2,"start":32.99,"end":33.31},{"sentences":[{"text":"last","start":33.13,"end":33.63,"sentiment":"negative","sentiment_score":-0.5171616673469543}],"sentiment":"negative","sentiment_score":-0.5171616673469543,"channel":1,"num_words":1,"start":33.13,"end":33.63},{"sentences":[{"text":"understand.","start":33.31,"end":33.81,"sentiment":"negative","sentiment_score":-0.4583713412284851}],"sentiment":"negative","sentiment_score":-0.4583713412284851,"channel":0,"num_words":1,"start":33.31,"end":33.81},{"sentences":[{"text":"what happened was about two weeks ago, we completed","start":34.33,"end":36.97,"sentiment":"neutral","sentiment_score":-0.2447645515203476}],"sentiment":"neutral","sentiment_score":-0.2447645515203476,"channel":1,"num_words":9,"start":34.33,"end":36.97},{"sentences":[{"text":"Yep.","start":36.67,"end":37.17,"sentiment":"neutral","sentiment_score":-0.1296766698360443}],"sentiment":"neutral","sentiment_score":-0.1296766698360443,"channel":0,"num_words":1,"start":36.67,"end":37.17},{"sentences":[{"text":"all the forms as soon as they came through because it","start":36.97,"end":39.21,"sentiment":"neutral","sentiment_score":-0.20687269080768933}],"sentiment":"neutral","sentiment_score":-0.20687269080768933,"channel":1,"num_words":11,"start":36.97,"end":39.21},{"sentences":[{"text":"Yep.","start":39.07,"end":39.57,"sentiment":"negative","sentiment_score":-0.3991793990135193}],"sentiment":"negative","sentiment_score":-0.3991793990135193,"channel":0,"num_words":1,"start":39.07,"end":39.57},{"sentences":[{"text":"was just taking forever.","start":39.21,"end":40.615,"sentiment":"negative","sentiment_score":-0.48753516376018524}],"sentiment":"negative","sentiment_score":-0.48753516376018524,"channel":1,"num_words":4,"start":39.21,"end":40.615},{"sentences":[{"text":"Yep.","start":40.91,"end":41.355,"sentiment":"neutral","sentiment_score":-0.16145585477352142}],"sentiment":"neutral","sentiment_score":-0.16145585477352142,"channel":0,"num_words":1,"start":40.91,"end":41.355},{"sentences":[{"text":"And a week later, Larissa followed it up, and they're like, oh, yeah.","start":41.075,"end":44.675,"sentiment":"neutral","sentiment_score":-0.1798294220979397},{"text":"There's something happened, and the signature didn't go through.","start":44.675,"end":46.755,"sentiment":"neutral","sentiment_score":-0.28853357831637066},{"text":"So we didn't bother","start":46.755,"end":47.635,"sentiment":"neutral","sentiment_score":-0.23594265058636665}],"sentiment":"neutral","sentiment_score":-0.22609058824869302,"channel":1,"num_words":26,"start":41.075,"end":47.635},{"sentences":[{"text":"Alright.","start":47.434998,"end":47.934998,"sentiment":"neutral","sentiment_score":-0.08309723436832428}],"sentiment":"neutral","sentiment_score":-0.08309723436832428,"channel":0,"num_words":1,"start":47.434998,"end":47.934998},{"sentences":[{"text":"to contact you and tell you.","start":47.635,"end":49.015,"sentiment":"neutral","sentiment_score":-0.06979939962426822},{"text":"So I filled it out again on the sixth of","start":49.235,"end":52.695,"sentiment":"neutral","sentiment_score":-0.03265140820294619}],"sentiment":"neutral","sentiment_score":-0.046581904985941947,"channel":1,"num_words":16,"start":47.635,"end":52.695},{"sentences":[{"text":"Yep.","start":52.235,"end":52.735,"sentiment":"neutral","sentiment_score":-0.025566712021827694}],"sentiment":"neutral","sentiment_score":-0.025566712021827694,"channel":0,"num_words":1,"start":52.235,"end":52.735},{"sentences":[{"text":"Feb, and we're","start":53.075,"end":54.355,"sentiment":"neutral","sentiment_score":-0.04354902977744738}],"sentiment":"neutral","sentiment_score":-0.04354902977744738,"channel":1,"num_words":3,"start":53.075,"end":54.355},{"sentences":[{"text":"Yep.","start":54.074997,"end":54.574997,"sentiment":"neutral","sentiment_score":-0.0688885897397995}],"sentiment":"neutral","sentiment_score":-0.0688885897397995,"channel":0,"num_words":1,"start":54.074997,"end":54.574997},{"sentences":[{"text":"still waiting.","start":54.355,"end":55.095,"sentiment":"neutral","sentiment_score":-0.11565003544092178}],"sentiment":"neutral","sentiment_score":-0.11565003544092178,"channel":1,"num_words":2,"start":54.355,"end":55.095},{"sentences":[{"text":"Sure.","start":55.620003,"end":55.86,"sentiment":"neutral","sentiment_score":-0.02218255028128624},{"text":"I can see I've I was yeah.","start":55.86,"end":58.18,"sentiment":"neutral","sentiment_score":-0.06490607133933476},{"text":"I've just logged in to the account, and I can see exactly why.","start":58.18,"end":61.16,"sentiment":"neutral","sentiment_score":-0.06905380407204995},{"text":"So what's currently going on is your premium account is flagging as closed.","start":61.300003,"end":66.36,"sentiment":"neutral","sentiment_score":-0.18689066974016336},{"text":"So what it's done is it sold all the ETFs down.","start":66.5,"end":70.73499,"sentiment":"neutral","sentiment_score":-0.10990796170451424}],"sentiment":"neutral","sentiment_score":-0.11139535084366799,"channel":0,"num_words":45,"start":55.620003,"end":70.73499},{"sentences":[{"text":"However, Bennelong is still in the process of selling down.","start":70.73499,"end":74.91499,"sentiment":"neutral","sentiment_score":-0.17990300804376602},{"text":"So that can take a few days.","start":75.134995,"end":77.395,"sentiment":"neutral","sentiment_score":-0.13174902754170553},{"text":"So it usually takes about a week and","start":77.454994,"end":80.575,"sentiment":"neutral","sentiment_score":-0.06253143353387713}],"sentiment":"neutral","sentiment_score":-0.12886098966002466,"channel":0,"num_words":25,"start":70.73499,"end":80.575},{"sentences":[{"text":"Right.","start":80.555,"end":80.97,"sentiment":"neutral","sentiment_score":-0.04037415236234665}],"sentiment":"neutral","sentiment_score":-0.04037415236234665,"channel":1,"num_words":1,"start":80.555,"end":80.97},{"sentences":[{"text":"sometimes can take up to about ten business days to sell 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over.","start":83.77,"end":85.79,"sentiment":"neutral","sentiment_score":-0.06976580868164699},{"text":"So","start":86.09,"end":86.59,"sentiment":"neutral","sentiment_score":-0.05906133726239205}],"sentiment":"neutral","sentiment_score":-0.06823659847889628,"channel":0,"num_words":7,"start":83.77,"end":86.59},{"sentences":[{"text":"Okay.","start":86.33,"end":86.83,"sentiment":"neutral","sentiment_score":-0.07969825714826584}],"sentiment":"neutral","sentiment_score":-0.07969825714826584,"channel":1,"num_words":1,"start":86.33,"end":86.83},{"sentences":[{"text":"what's happened is it's the reason the the money hasn't actually transferred, like, it from what I can see on our end of the, pardon me, premium 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contribution from the Department of Education as well.","start":191.245,"end":195.58499,"sentiment":"neutral","sentiment_score":-0.02137251275901993}],"sentiment":"neutral","sentiment_score":-0.02137251275901993,"channel":0,"num_words":12,"start":191.245,"end":195.58499},{"sentences":[{"text":"That's right.","start":195.5,"end":196.14001,"sentiment":"neutral","sentiment_score":0.059891920536756516},{"text":"Yep.","start":196.14001,"end":196.64001,"sentiment":"neutral","sentiment_score":0.0648573637008667}],"sentiment":"neutral","sentiment_score":0.06154706825812658,"channel":1,"num_words":3,"start":195.5,"end":196.64001},{"sentences":[{"text":"So that'll continue whilst the account is fully open.","start":197.2,"end":201.12,"sentiment":"neutral","sentiment_score":0.06470212423139149},{"text":"I'm not sure now because it's flagging as closed.","start":201.12,"end":205.06,"sentiment":"neutral","sentiment_score":-0.3162276960081524},{"text":"It should still theoretically go in there until 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through.","start":608.32996,"end":610.82996,"sentiment":"neutral","sentiment_score":0.0019169476193686326}],"sentiment":"neutral","sentiment_score":0.0019169476193686326,"channel":0,"num_words":12,"start":608.32996,"end":610.82996},{"sentences":[{"text":"Yep.","start":611.325,"end":611.825,"sentiment":"neutral","sentiment_score":0.012005642056465147}],"sentiment":"neutral","sentiment_score":0.012005642056465147,"channel":1,"num_words":1,"start":611.325,"end":611.825},{"sentences":[{"text":"But this is this is one of those things where there is a there is kind of a set time frame for for that to happen.","start":612.64996,"end":618.75,"sentiment":"neutral","sentiment_score":-0.03504723152862145}],"sentiment":"neutral","sentiment_score":-0.03504723152862145,"channel":0,"num_words":26,"start":612.64996,"end":618.75},{"sentences":[{"text":"Yep.","start":619.44,"end":619.94,"sentiment":"neutral","sentiment_score":0.029477275907993317}],"sentiment":"neutral","sentiment_score":0.029477275907993317,"channel":1,"num_words":1,"start":619.44,"end":619.94},{"sentences":[{"text":"And, theoretically, based on when we submitted all the paperwork, we should be looking towards, like, Thursday next week should be pretty close to as late as that'll happen barring any major issues that happen in the market or something.","start":619.93,"end":634.265,"sentiment":"neutral","sentiment_score":0.007481034597731195},{"text":"I don't know.","start":634.265,"end":634.78503,"sentiment":"neutral","sentiment_score":-0.0751078724861145},{"text":"There there shouldn't really be anything that happens to to not","start":634.78503,"end":637.185,"sentiment":"neutral","sentiment_score":-0.09047137945890427}],"sentiment":"neutral","sentiment_score":-0.017060507548093382,"channel":0,"num_words":54,"start":619.93,"end":637.185},{"sentences":[{"text":"Alright.","start":637.125,"end":637.625,"sentiment":"neutral","sentiment_score":-0.06616748124361038}],"sentiment":"neutral","sentiment_score":-0.06616748124361038,"channel":1,"num_words":1,"start":637.125,"end":637.625},{"sentences":[{"text":"sell it down.","start":637.185,"end":637.905,"sentiment":"neutral","sentiment_score":-0.08374397704998653},{"text":"But, yeah, that's sort of where we're at.","start":637.905,"end":641.11,"sentiment":"neutral","sentiment_score":0.04726787726394832},{"text":"So I'll just keep following you up and let you know.","start":641.11,"end":643.19,"sentiment":"neutral","sentiment_score":0.1492196355353702},{"text":"Okay?","start":643.19,"end":643.69,"sentiment":"neutral","sentiment_score":0.09635534882545473}],"sentiment":"neutral","sentiment_score":0.08107314898591975,"channel":0,"num_words":23,"start":637.185,"end":643.69},{"sentences":[{"text":"Okay.","start":643.96,"end":644.36,"sentiment":"neutral","sentiment_score":0.1138729453086853},{"text":"Yeah.","start":644.36,"end":644.6,"sentiment":"neutral","sentiment_score":0.2195148766040802},{"text":"Awesome.","start":644.6,"end":645.1,"sentiment":"positive","sentiment_score":0.41744908690452576},{"text":"Alright.","start":646.44,"end":646.94,"sentiment":"positive","sentiment_score":0.3342183828353882}],"sentiment":"neutral","sentiment_score":0.27126382291316986,"channel":1,"num_words":4,"start":643.96,"end":646.94},{"sentences":[{"text":"No worries.","start":646.79,"end":647.45,"sentiment":"neutral","sentiment_score":0.32866711914539337}],"sentiment":"neutral","sentiment_score":0.32866711914539337,"channel":0,"num_words":2,"start":646.79,"end":647.45},{"sentences":[{"text":"Thanks so","start":647.0,"end":647.56,"sentiment":"positive","sentiment_score":0.4989788979291916}],"sentiment":"positive","sentiment_score":0.4989788979291916,"channel":1,"num_words":2,"start":647.0,"end":647.56},{"sentences":[{"text":"Is","start":647.51,"end":647.91,"sentiment":"positive","sentiment_score":0.5212402939796448}],"sentiment":"positive","sentiment_score":0.5212402939796448,"channel":0,"num_words":1,"start":647.51,"end":647.91},{"sentences":[{"text":"much.","start":647.56,"end":648.06,"sentiment":"positive","sentiment_score":0.4805970788002014}],"sentiment":"positive","sentiment_score":0.4805970788002014,"channel":1,"num_words":1,"start":647.56,"end":648.06},{"sentences":[{"text":"no worries.","start":648.31,"end":648.79,"sentiment":"neutral","sentiment_score":0.21264608204364777},{"text":"Is there anything else I can help you with right now?","start":648.79,"end":651.21,"sentiment":"neutral","sentiment_score":0.17932851612567902}],"sentiment":"neutral","sentiment_score":0.1844542954976742,"channel":0,"num_words":13,"start":648.31,"end":651.21},{"sentences":[{"text":"Oh, god.","start":651.24,"end":651.8,"sentiment":"neutral","sentiment_score":0.013371831737458708},{"text":"No.","start":651.8,"end":652.12,"sentiment":"neutral","sentiment_score":-0.03227267041802406},{"text":"No.","start":652.12,"end":652.62,"sentiment":"neutral","sentiment_score":-0.06289558857679367},{"text":"No.","start":652.92,"end":653.16003,"sentiment":"neutral","sentiment_score":-0.07374128699302673},{"text":"At the moment, no.","start":653.16003,"end":654.36,"sentiment":"neutral","sentiment_score":-0.06239535193890333}],"sentiment":"neutral","sentiment_score":-0.04352747669650449,"channel":1,"num_words":9,"start":651.24,"end":654.36},{"sentences":[{"text":"Okay.","start":654.335,"end":654.835,"sentiment":"neutral","sentiment_score":0.020102182403206825}],"sentiment":"neutral","sentiment_score":0.020102182403206825,"channel":0,"num_words":1,"start":654.335,"end":654.835},{"sentences":[{"text":"I think that's.","start":654.36,"end":655.26,"sentiment":"neutral","sentiment_score":0.03589438647031784}],"sentiment":"neutral","sentiment_score":0.03589438647031784,"channel":1,"num_words":3,"start":654.36,"end":655.26},{"sentences":[{"text":"Okay.","start":656.415,"end":656.895,"sentiment":"neutral","sentiment_score":0.12556996941566467},{"text":"Cool.","start":656.895,"end":657.395,"sentiment":"neutral","sentiment_score":0.16451223194599152},{"text":"No worries.","start":657.455,"end":658.09503,"sentiment":"neutral","sentiment_score":0.13159973919391632}],"sentiment":"neutral","sentiment_score":0.1383204199373722,"channel":0,"num_words":4,"start":656.415,"end":658.09503},{"sentences":[{"text":"Okay.","start":658.075,"end":658.575,"sentiment":"neutral","sentiment_score":0.18553096055984497}],"sentiment":"neutral","sentiment_score":0.18553096055984497,"channel":1,"num_words":1,"start":658.075,"end":658.575},{"sentences":[{"text":"Well, thank you","start":658.09503,"end":658.655,"sentiment":"positive","sentiment_score":0.38563965757687885}],"sentiment":"positive","sentiment_score":0.38563965757687885,"channel":0,"num_words":3,"start":658.09503,"end":658.655},{"sentences":[{"text":"Thank","start":658.635,"end":658.875,"sentiment":"positive","sentiment_score":0.5227004289627075}],"sentiment":"positive","sentiment_score":0.5227004289627075,"channel":1,"num_words":1,"start":658.635,"end":658.875},{"sentences":[{"text":"for your","start":658.655,"end":658.975,"sentiment":"positive","sentiment_score":0.595384418964386}],"sentiment":"positive","sentiment_score":0.595384418964386,"channel":0,"num_words":2,"start":658.655,"end":658.975},{"sentences":[{"text":"you.","start":658.875,"end":659.375,"sentiment":"positive","sentiment_score":0.5046660900115967}],"sentiment":"positive","sentiment_score":0.5046660900115967,"channel":1,"num_words":1,"start":658.875,"end":659.375},{"sentences":[{"text":"time, Kyle.","start":658.975,"end":659.41504,"sentiment":"positive","sentiment_score":0.39526432752609253},{"text":"I appreciate","start":659.41504,"end":660.115,"sentiment":"positive","sentiment_score":0.4026651680469513}],"sentiment":"positive","sentiment_score":0.3989647477865219,"channel":0,"num_words":4,"start":658.975,"end":660.115},{"sentences":[{"text":"Okay.","start":659.835,"end":660.335,"sentiment":"neutral","sentiment_score":0.17879226803779602}],"sentiment":"neutral","sentiment_score":0.17879226803779602,"channel":1,"num_words":1,"start":659.835,"end":660.335},{"sentences":[{"text":"it.","start":660.175,"end":660.655,"sentiment":"neutral","sentiment_score":0.040247514843940735},{"text":"I'll","start":660.655,"end":660.975,"sentiment":"neutral","sentiment_score":0.10781839489936829}],"sentiment":"neutral","sentiment_score":0.07403295487165451,"channel":0,"num_words":2,"start":660.175,"end":660.975},{"sentences":[{"text":"Alright.","start":660.71497,"end":661.21497,"sentiment":"neutral","sentiment_score":0.09456081688404085}],"sentiment":"neutral","sentiment_score":0.09456081688404085,"channel":1,"num_words":1,"start":660.71497,"end":661.21497},{"sentences":[{"text":"speak to","start":660.975,"end":661.295,"sentiment":"neutral","sentiment_score":0.13690277189016342}],"sentiment":"neutral","sentiment_score":0.13690277189016342,"channel":0,"num_words":2,"start":660.975,"end":661.295},{"sentences":[{"text":"Cheers.","start":661.275,"end":661.775,"sentiment":"neutral","sentiment_score":0.23312750458717343}],"sentiment":"neutral","sentiment_score":0.23312750458717343,"channel":1,"num_words":1,"start":661.275,"end":661.775},{"sentences":[{"text":"you soon.","start":661.295,"end":661.875,"sentiment":"neutral","sentiment_score":0.16496654599905014}],"sentiment":"neutral","sentiment_score":0.16496654599905014,"channel":0,"num_words":2,"start":661.295,"end":661.875},{"sentences":[{"text":"Okay.","start":662.235,"end":662.475,"sentiment":"neutral","sentiment_score":0.26903802156448364},{"text":"Thanks.","start":662.475,"end":662.875,"sentiment":"positive","sentiment_score":0.684298038482666},{"text":"Bye.","start":662.875,"end":663.375,"sentiment":"positive","sentiment_score":0.48396962881088257}],"sentiment":"positive","sentiment_score":0.47910189628601074,"channel":1,"num_words":3,"start":662.235,"end":663.375},{"sentences":[{"text":"Have a good day.","start":663.215,"end":663.855,"sentiment":"positive","sentiment_score":0.6459141373634338},{"text":"Bye.","start":663.855,"end":664.355,"sentiment":"neutral","sentiment_score":-0.11738346517086028}],"sentiment":"positive","sentiment_score":0.493254616856575,"channel":0,"num_words":5,"start":663.215,"end":664.355}]},"summary":{"result":"success","short":"Kylene contacts XB Financial to follow up on a closed premium account, which is now flagging as closed due to loss of premium contributions. The account is still selling down and the agent confirms that the premium has gone through. The agent will follow up with Kylene tomorrow to see if their contributions will be accepted and if there is urgent news. The agent also discusses the issue of a director's ID and the customer's desire to set up a digital ID for the company. The customer is hesitant to get into the portal due to personal reasons, but the agent suggests sending an email to discuss the situation and mentions that premium will follow up with Kylene."},"intents":{"segments":[{"text":"Alright.","start_word":65,"end_word":65,"intents":[{"intent":"Confirm understanding","confidence_score":0.011120985}]},{"text":"So I called you back. I won't tell you what I said. Anyway, Okay.","start_word":66,"end_word":79,"intents":[{"intent":"Request call back","confidence_score":0.020179855}]},{"text":"I mean, we're we're starting to get really frustrated here because the I can last understand.","start_word":91,"end_word":106,"intents":[{"intent":"Express frustration","confidence_score":0.12600815}]},{"text":"I mean, we're we're starting to get really frustrated here because the I can last understand. what happened was about two weeks ago, we completed Yep. all the forms as soon as they came through because it Yep. was just taking forever. Yep.","start_word":91,"end_word":133,"intents":[{"intent":"Express frustration with lack of communication","confidence_score":0.0073536225}]},{"text":"what happened was about two weeks ago, we completed Yep. all the forms as soon as they came through because it Yep. was just taking forever. Yep.","start_word":107,"end_word":133,"intents":[{"intent":"Inquire about form completion","confidence_score":0.0035197588}]},{"text":"So what's currently going on is your premium account is flagging as closed.","start_word":205,"end_word":217,"intents":[{"intent":"Explain situation with premium account","confidence_score":0.0038942753}]},{"text":"So what's currently going on is your premium account is flagging as closed. So what it's done is it sold all the ETFs down. However, Bennelong is still in the process of selling down. So that can take a few days. So it usually takes about a week and Right. sometimes can take up to about ten business days to sell that Okay.","start_word":205,"end_word":267,"intents":[{"intent":"Check customer's availability","confidence_score":0.0000045836355}]},{"text":"So what it's done is it sold all the ETFs down. However, Bennelong is still in the process of selling down. So that can take a few days.","start_word":218,"end_word":245,"intents":[{"intent":"Explain etfs status","confidence_score":0.007271911}]},{"text":"So I will I'll make sure so when did we submit everything?","start_word":367,"end_word":378,"intents":[{"intent":"Confirm submission","confidence_score":0.037468765},{"intent":"Check status","confidence_score":0.31335557},{"intent":"Confirm status","confidence_score":0.048694734},{"intent":"Update status","confidence_score":0.0050546327}]},{"text":"It was the six you re signed it on The I sixth.","start_word":379,"end_word":390,"intents":[{"intent":"Confirm signature","confidence_score":0.024011396}]},{"text":"I will what I'm gonna do, Kylene, I'm gonna check it in my calendar specifically to Yep. follow this up. What are we on now?","start_word":400,"end_word":424,"intents":[{"intent":"Follow up","confidence_score":0.65018374},{"intent":"Follow up","confidence_score":0.049065948}]},{"text":"I'm just gonna do it Monday morning. And then if it's not there Monday morning, I'll check it Tuesday morning, and I'll check it every morning until I can tell you that it's sold down and the money's left the account so that you know it's gone and it's Yeah.","start_word":453,"end_word":502,"intents":[{"intent":"Check withdrawal status","confidence_score":0.0019031294}]},{"text":"But I will check that with premium tomorrow Okay.","start_word":651,"end_word":659,"intents":[{"intent":"Check premium","confidence_score":0.24096097}]},{"text":"Checking when contributions will no longer be accepted. Great.","start_word":801,"end_word":809,"intents":[{"intent":"Check contributions","confidence_score":0.29607588}]},{"text":"So I'll check that in my calendar for 9AM tomorrow morning. I'll call them then, figure Yeah. that out. And if there's any urgent news that I need to give you, I will give it to you straight away. I'll are you available tomorrow, or do you want me to send Yeah. you Yeah. an email Yeah. No. No. or No. give You you can give me a call tomorrow. Yeah.","start_word":810,"end_word":880,"intents":[{"intent":"Request call","confidence_score":0.018798804}]},{"text":"And if there's any urgent news that I need to give you, I will give it to you straight away. I'll are you available tomorrow, or do you want me to send Yeah.","start_word":829,"end_word":861,"intents":[{"intent":"Receive urgent news","confidence_score":0.025491618}]},{"text":"I am not a 100% up with SMSFs and corporate structures and all that sort of stuff with how that works.","start_word":953,"end_word":973,"intents":[{"intent":"Clarify smsf setup","confidence_score":0.0000882998}]},{"text":"I will follow-up with like I said, just just to summarize, I'll follow-up with Premium tomorrow morning Yep. and figure out when the account is closed for contributions. I will then give you a call and let you know if there's sort of anything to report on there, or I might just give you a quick call anyway. I got five minutes.","start_word":1417,"end_word":1478,"intents":[{"intent":"Schedule follow-up meetings","confidence_score":0.00013742596}]},{"text":"But there is there's obviously, like, that there's a bit of we can't really do anything right now because this is just how long those things take, unfortunately. Yeah.","start_word":1752,"end_word":1780,"intents":[{"intent":"Discuss status","confidence_score":0.00001308504}]},{"text":"So I'll just keep following you up and let you know. Okay? Okay.","start_word":1893,"end_word":1905,"intents":[{"intent":"Follow up","confidence_score":0.51193005}]},{"text":"Alright.","start_word":1908,"end_word":1908,"intents":[{"intent":"Confirm understanding","confidence_score":0.11899043}]},{"text":"Is there anything else I can help you with right now? Oh, god.","start_word":1917,"end_word":1929,"intents":[{"intent":"Provide assistance","confidence_score":0.009856097}]},{"text":"Well, thank you Thank for your you. time, Kyle.","start_word":1946,"end_word":1954,"intents":[{"intent":"Say goodbye","confidence_score":0.0715882}]}]},"sentiments":{"segments":[{"text":"Hello. This is Kai. Hey, Kai. It's Connor calling from XB Financial. How are you? Hello? Sorry I'm good. about that. I tried to pick up the phone from Jacob, and my softphone app on my computer just locked up, closed, and hung up on you. And I looked over, and it was like, I think she's gone. Is she gone on your end? Yep. Alright. So I called you back. I won't tell you what I said. Anyway, Okay. we're on the phone now, so that's good. Sure. Yeah. Look.","start_word":0,"end_word":90,"sentiment":"neutral","sentiment_score":-0.005768242757767439},{"text":"I mean, we're we're starting to get really frustrated here because the I can last understand.","start_word":91,"end_word":106,"sentiment":"negative","sentiment_score":-0.4936985671520233},{"text":"what happened was about two weeks ago, we completed Yep. all the forms as soon as they came through because it Yep.","start_word":107,"end_word":128,"sentiment":"neutral","sentiment_score":-0.2318568080663681},{"text":"was just taking forever.","start_word":129,"end_word":132,"sentiment":"negative","sentiment_score":-0.4820776581764221},{"text":"Yep. And a week later, Larissa followed it up, and they're like, oh, yeah. There's something happened, and the signature didn't go through. So we didn't bother Alright. to contact you and tell you. So I filled it out again on the sixth of Yep. Feb, and we're Yep. still waiting. Sure. I can see I've I was yeah. I've just logged in to the account, and I can see exactly why. So what's currently going on is your premium account is flagging as closed. So what it's done is it sold all the ETFs down. However, Bennelong is still in the process of selling down. So that can take a few days. So it usually takes about a week and Right. sometimes can take up to about ten business days to sell that Okay. down and then transfer it over. So Okay. what's happened is it's the reason the the money hasn't actually transferred, like, it from what I can see on our end of the, pardon me, premium account, Yep.","start_word":133,"end_word":304,"sentiment":"neutral","sentiment_score":-0.14254194498062134},{"text":"Everything's doing what it's supposed to do.","start_word":305,"end_word":311,"sentiment":"negative","sentiment_score":-0.4055025577545166},{"text":"It's just those assets take a little bit longer than the other ones to sell down. So there's $204,000 sitting there in cash Okay. or a little bit more than that, and then 68 odd thousand dollars in the Benelong Australian equities, which is in the process of selling down. Yeah. Okay. Alright. Okay?","start_word":312,"end_word":365,"sentiment":"neutral","sentiment_score":-0.09283250718618984},{"text":"Cool.","start_word":366,"end_word":366,"sentiment":"positive","sentiment_score":0.38530558347702026},{"text":"So I will I'll make sure so when did we submit everything? It was the six you re signed it on The I sixth. can That's when I see yeah. okay. Cool. Alright. I will what I'm gonna do, Kylene, I'm gonna check it in my calendar specifically to Yep. follow this up. What are we on now? We're on the twelfth. You signed on '6. I will follow it up next Tuesday, first thing in the Okay. morning, to Yep. check. Actually, you know what? I'm just gonna do it Monday morning. And then if it's not there Monday morning, I'll check it Tuesday morning, and I'll check it every morning until I can tell you that it's sold down and the money's left the account so that you know it's gone and it's Yeah. on the way.","start_word":367,"end_word":505,"sentiment":"neutral","sentiment_score":0.08133483678102493},{"text":"Awesome. Okay. Cool.","start_word":506,"end_word":508,"sentiment":"positive","sentiment_score":0.4589173495769501},{"text":"Okay. And what about anything that's sort of been coming in temporarily? Oh, no. That would Coming have gone through in. to that, wouldn't it? Like, so there's been superannuation that's been going in, Yes. Yep. but I'm assuming that that's just been going straight into the premium anyway. It's been I really can see weird. I can see that there are contributions. So you've put in a member nonconcessional on the January 29, or that's what it's flagging as, Yep. and there was Yep. also an employer SG contribution from the Department of Education as well. That's right. Yep. So that'll continue whilst the account is fully open.","start_word":509,"end_word":617,"sentiment":"neutral","sentiment_score":-0.08401533961296082},{"text":"I'm not sure now because it's flagging as closed.","start_word":618,"end_word":626,"sentiment":"negative","sentiment_score":-0.3492482602596283},{"text":"It should still theoretically go in there until the account is actually closed because right now it's Okay. just, you know, figuratively closed. Okay. But I will check that with premium tomorrow Okay. and see see how that works. Have you transferred or, like, let your employer know that you're moving No. to the SMSF No. and the contributions Be well and stuff? oh, no. Well because I just wanted to, like, go this is what it is now, but Sure. I just didn't have an end date. So that's Sure. where I was like Okay.","start_word":627,"end_word":722,"sentiment":"neutral","sentiment_score":-0.034566331654787064},{"text":"like, I just don't wanna it's been pretty messy as it is.","start_word":723,"end_word":734,"sentiment":"negative","sentiment_score":-0.343317449092865},{"text":"Like, I I just I didn't wanna make yeah.","start_word":735,"end_word":743,"sentiment":"neutral","sentiment_score":-0.23885531723499295},{"text":"it any I've more messy.","start_word":744,"end_word":748,"sentiment":"negative","sentiment_score":-0.3444582521915436},{"text":"I haven't fully read your file, but I have heard about it.","start_word":749,"end_word":760,"sentiment":"neutral","sentiment_score":-0.26259106397628784},{"text":"So I know that it's been a bit of a a pain in the ass to say it Yeah.","start_word":761,"end_word":779,"sentiment":"negative","sentiment_score":-0.3493373990058899},{"text":"plainly. So I will make sure so I'll follow-up premium tomorrow morning, figure out when okay. Yes. What are we doing? Checking when contributions will no longer be accepted.","start_word":780,"end_word":808,"sentiment":"neutral","sentiment_score":-0.016438117250800133},{"text":"Great.","start_word":809,"end_word":809,"sentiment":"positive","sentiment_score":0.3980066180229187},{"text":"So I'll check that in my calendar for 9AM tomorrow morning. I'll call them then, figure Yeah. that out. And if there's any urgent news that I need to give you, I will give it to you straight away. I'll are you available tomorrow, or do you want me to send Yeah. you Yeah. an email Yeah. No. No. or No. give You you can give me a call tomorrow. Yeah. That's swipe. fine. Easy. Now just a quick thing too because Sure. with I'm getting hassled now by the ATO. You gotta love them. Right?","start_word":810,"end_word":905,"sentiment":"neutral","sentiment_score":0.022769827395677567},{"text":"First, they take your money, then they don't wanna give it back to you.","start_word":906,"end_word":919,"sentiment":"negative","sentiment_score":-0.336801141500473},{"text":"Now Yeah. they're hassling Yep. me to be on my bloody director ID. Okay. Do we do we have to have a director's ID? I'm gonna be entirely honest with you, Kylene. I am not a 100% up with SMSFs and corporate structures and all that sort of stuff with how that works. Give me two seconds, though. Okay. I'll just pop Okay. my head in and see if Larissa is not on the phone. Give me two secs. I'm just gonna chat myself Yep. on mute real quick and and ask Okay. her a quick question. Okay. That's fine. Okey dokey. So, generally, yes, because of the fact that the I'm assuming here that the SMSF has been set up in a company structure. Yeah. So, yes, but that should have been set up like, those should exist with the company. Do you have can you log in to the myGov portal for the company?","start_word":920,"end_word":1075,"sentiment":"neutral","sentiment_score":-0.03811083132257828},{"text":"Mate, I don't even want this digital IT. See, I I we I can't I can understand. get in there. They we can't get in there because we won't agree to their terms and conditions.","start_word":1076,"end_word":1110,"sentiment":"negative","sentiment_score":-0.412647545337677},{"text":"So Right. we can't get in there. So I don't know how I'm Okay. gonna set it up because if they won't let me get get into the portal because I don't agree to their terms and conditions, how then do I set up this digital ID to have this company ID? I'm like, So, theoretically, I believe QC should have the director's IDs and all that sort of stuff. They should be like, that that should be part of the company setup as far as as I know. Yeah. If you ask them for them and you are unable to get them or they say whatever or if you would prefer not even going to them straight, we can go to them and ask for that if you would prefer or and see see what they say.","start_word":1111,"end_word":1248,"sentiment":"neutral","sentiment_score":-0.13132154941558838},{"text":"But I believe from what Larissa sort of told me, she was off the phone. They should have those things theoretically.","start_word":1249,"end_word":1269,"sentiment":"negative","sentiment_score":-0.3957996368408203},{"text":"Yeah. Right. Okay.","start_word":1270,"end_word":1272,"sentiment":"neutral","sentiment_score":-0.15356974303722382},{"text":"Well, maybe I'll go back to them because we've paid a lot of money for them So to do what feels like not very much.","start_word":1273,"end_word":1297,"sentiment":"negative","sentiment_score":-0.43871182203292847},{"text":"yep. So Okay. no. You see. Well, I'm sure there's a lot of stuff that goes on the background that, yeah, it it it hasn't been easy. So No. okay. Well, I might go back to them and try and troubleshoot it that way first Sure. and see how I go. Yep. Yeah. Alright. Okay.","start_word":1298,"end_word":1352,"sentiment":"neutral","sentiment_score":-0.04827944731170481},{"text":"Cool. This Cool. is fun, isn't it? It's a fun game fun game I to play.","start_word":1353,"end_word":1368,"sentiment":"positive","sentiment_score":0.5226353406906128},{"text":"it's honestly not. They it's a it's they're doing Cool.","start_word":1369,"end_word":1378,"sentiment":"neutral","sentiment_score":-0.04054291546344757},{"text":"the ping ponging between things is always and it's painful.","start_word":1379,"end_word":1388,"sentiment":"negative","sentiment_score":-0.35537928342819214},{"text":"So but I I do appreciate your patience here, That's alright.","start_word":1389,"end_word":1399,"sentiment":"neutral","sentiment_score":0.09615983068943024},{"text":"and We will get we there, will, and it'll be great.","start_word":1400,"end_word":1410,"sentiment":"positive","sentiment_score":0.4264501929283142},{"text":"yeah, we'll we'll get it sorted. I will follow-up with like I said, just just to summarize, I'll follow-up with Premium tomorrow morning Yep. and figure out when the account is closed for contributions. I will then give you a call and let you know if there's sort of anything to report on there, or I might just give you a quick call anyway. I got five minutes. Okay. I'll give you a quick call and just say, hey. Either there's no issues until the account is all the money's out of it or, b, hey. We need to sort that out. You need to change your contributions Yeah. now. Yeah. At which point, obviously, you just have to give your employer the old I believe, generally, you just use the old ATO standard choice form, and that has a section in there for SMSF. Okay. So that then you can just place all the SMSF details onto that ATO standard choice form, Yep. which So I Larissa, can I can't I believe, just actually emailed through to you already. She's okay? Perfect. yeah. Alright. And that so then if if that's required, you should be able to transfer the contributions over to there because, obviously, the bank accounts and everything is set up. Right? So Yeah. Yeah. Bank yep.","start_word":1411,"end_word":1630,"sentiment":"neutral","sentiment_score":0.04350507296621799},{"text":"account's ready to go.","start_word":1631,"end_word":1634,"sentiment":"positive","sentiment_score":0.3765546977519989},{"text":"There's nothing in it. Yep. So And then we've got QCA one of you paid, and I'm like, well, maybe if you'd have made it a little bit more transparent, it would have happened yeah. a little sooner. Yeah. Anyway I can that's fair. Understandable. anyway So, yeah, I'll follow premium up tomorrow. I'll let you know alright. what we need to do contributions wise, and then I will just basically yeah. Every morning, I'll have a look at the account and see when that Benelung sells down. If it has not sold down by this time next week, I will give you a call, and I will follow-up premium premium before then to see when. Yeah. But there is there's obviously, like, that there's a bit of we can't really do anything right now because this is just how long those things take, unfortunately. Yeah. I wish That's I could right. tell you I could just press the button to push it through. Yep. But this is this is one of those things where there is a there is kind of a set time frame for for that to happen. Yep. And, theoretically, based on when we submitted all the paperwork, we should be looking towards, like, Thursday next week should be pretty close to as late as that'll happen barring any major issues that happen in the market or something. I don't know. There there shouldn't really be anything that happens to to not Alright. sell it down. But, yeah, that's sort of where we're at. So I'll just keep following you up and let you know. Okay? Okay. Yeah.","start_word":1635,"end_word":1906,"sentiment":"neutral","sentiment_score":0.0029392859432846308},{"text":"Awesome. Alright. No worries. Thanks so Is much.","start_word":1907,"end_word":1914,"sentiment":"positive","sentiment_score":0.4181806445121765},{"text":"no worries. Is there anything else I can help you with right now? Oh, god. No. No. No. At the moment, no. Okay. I think that's. Okay. Cool. No worries. Okay.","start_word":1915,"end_word":1945,"sentiment":"neutral","sentiment_score":0.08018510788679123},{"text":"Well, thank you Thank for your you. time, Kyle. I appreciate Okay.","start_word":1946,"end_word":1957,"sentiment":"positive","sentiment_score":0.4241294264793396},{"text":"it. I'll Alright. speak to Cheers. you soon. Okay.","start_word":1958,"end_word":1966,"sentiment":"neutral","sentiment_score":0.15060129761695862},{"text":"Thanks. Bye. Have a good day.","start_word":1967,"end_word":1972,"sentiment":"positive","sentiment_score":0.604474663734436},{"text":"Bye.","start_word":1973,"end_word":1973,"sentiment":"neutral","sentiment_score":0.2776089310646057}],"average":{"sentiment":"neutral","sentiment_score":-0.042430843030714975}}}}