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Alto. Okay. So where is this based? Is it based in India?\n\nWhere is this? Yes. It is. Oh, is it? Alright.\n\nThat's it. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.026272254064679142},{"text":"Alto.","start":9.04,"end":9.54,"sentiment":"neutral","sentiment_score":0.3266746997833252},{"text":"Okay.","start":15.385,"end":15.705,"sentiment":"neutral","sentiment_score":-0.025403544306755062},{"text":"So where is this based?","start":15.705,"end":17.545,"sentiment":"neutral","sentiment_score":-0.01252171453088522},{"text":"Is it based in India?","start":17.545,"end":19.305,"sentiment":"neutral","sentiment_score":-0.01116350507363677}],"sentiment":"neutral","sentiment_score":0.016085947039895333,"num_words":13,"start":0.56,"end":19.305},{"sentences":[{"text":"Where is this?","start":19.305,"end":20.205,"sentiment":"neutral","sentiment_score":-0.011024414096027613},{"text":"Yes.","start":33.260002,"end":33.5,"sentiment":"neutral","sentiment_score":0.03899252414703369},{"text":"It is.","start":33.5,"end":34.24,"sentiment":"neutral","sentiment_score":0.02602846920490265},{"text":"Oh, is it?","start":42.54,"end":43.440002,"sentiment":"neutral","sentiment_score":-0.04104637851317724},{"text":"Alright.","start":44.505,"end":45.005,"sentiment":"neutral","sentiment_score":0.009329847060143948}],"sentiment":"neutral","sentiment_score":-0.005583306821063161,"num_words":10,"start":19.305,"end":45.005},{"sentences":[{"text":"That's it.","start":46.184998,"end":46.925,"sentiment":"neutral","sentiment_score":-0.0248265378177166},{"text":"Thank you.","start":50.265,"end":50.825,"sentiment":"positive","sentiment_score":0.45531798899173737},{"text":"Bye.","start":50.825,"end":51.325,"sentiment":"neutral","sentiment_score":0.24082526564598083}],"sentiment":"neutral","sentiment_score":0.22036163359880448,"num_words":5,"start":46.184998,"end":51.325}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi. Good afternoon. This is Airtel accounts. We're just returning your phone call. How\n\nChannel 1: Alto.\n\nChannel 0: may I help you today? Yeah. This is Airtel accounts. We missed your call.\n\nChannel 1: Okay. So where is this based? Is it based in India? Where is this?\n\nChannel 0: Airtel Australia. We are Airtel Australia, and we are Internet service provider and a mobile plan services in Australia. Are you referring or your concern is all about your Indian phone number?\n\nChannel 1: Yes. It is.\n\nChannel 0: Oh, I'm sorry. This is a wrong number. You have to contact Airtel India to get support because we're a separate company.\n\nChannel 1: Oh, is it?\n\nChannel 0: Yeah.\n\nChannel 1: Alright.\n\nChannel 0: But we miss\n\nChannel 1: That's\n\nChannel 0: your call.\n\nChannel 1: it.\n\nChannel 0: Reason why I'm returning your phone call. Thank you anyway. Have a good one.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.026272254064679142}],"sentiment":"neutral","sentiment_score":0.026272254064679142,"channel":1,"num_words":1,"start":0.56,"end":1.06},{"sentences":[{"text":"Hi.","start":2.96,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.20816722512245175},{"text":"Good afternoon.","start":3.1999998,"end":4.02,"sentiment":"positive","sentiment_score":0.3496478199958801},{"text":"This is Airtel accounts.","start":4.08,"end":5.62,"sentiment":"neutral","sentiment_score":0.24976680427789688},{"text":"We're just returning your phone 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The representative explains that Airtel is a separate company and asks if the customer is referring to their Indian phone number. The customer is directed to contact Airtel India for support, but the call ends abruptly when the representative realizes they have the wrong number and apologizes."},"intents":{"segments":[{"text":"This is Airtel accounts. We're just returning your phone call. How Alto. may I help you today? Yeah.","start_word":4,"end_word":21,"intents":[{"intent":"Return call","confidence_score":0.77921623},{"intent":"Help customer","confidence_score":0.10356495}]},{"text":"We are Airtel Australia, and we are Internet service provider and a mobile plan services in Australia. Are you referring or your concern is all about your Indian phone number? Yes. It is.","start_word":46,"end_word":78,"intents":[{"intent":"Provide information","confidence_score":0.16204184}]},{"text":"Are you referring or your concern is all about your Indian phone number? Yes. 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