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Good afternoon. This is Maureen from Airtel tech support. How can I today? Mhmm.\n\nMhmm. Are you referring to their out delivery fee payment? Mhmm. Mhmm. Upon checking here on our end, the delivery fee has been paid.\n\nSo I think there's just an error with that another invoice. Let me just check your account. So it's asking you another $20? Yeah. But upon checking here on your account, there's no current invoice.\n\nThe invoice for the delivery fee has been paid. And I can see of your payment. Yes. And for the router, it's now initiated shipping already by the Australian Post. Do you want me to dictate the tracking number?\n\nOkay. Okay. Sure. Since it's, yeah, since it's only a standard postage, usually, it takes three to five business days. So starting today, two, three, four, five, six.\n\nSorry? Yeah. Might be, but I'm not sure because it really depends on the Australian post. Yeah. Mhmm.\n\nBut yeah. Yeah. Probably this week or next week, early next week. Yeah. Mhmm.\n\nYeah. Yeah. Sure. I'll send you the information. Okay.\n\nYou're welcome. Bye. 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Yeah. It's Jenev. It's Jenev again. I received an email around four 4PM in about the invoice that I have to pay, but I've already paid the $20 for the shipment. Now what's the point of getting this email once again? Is there any additional charges to be paid? I have paid the twice amount, $20 for the connection, and then again $20 for the shipment. Three times I have paid the $20, but I have received the email in which it's mentioned that I need to pay that more $20 about. So just confirming, is that the $20 that I've already paid or something extra that I have to pay again once again? Yeah. Okay. Okay. So there's no need any additional trial to be paid. Okay? Yeah. Thank you. Yeah. Sure, please. If you can email me or you can send on my text number so I I can check on the Australian post application as well. So generally, how long it will it will take to be delivered? You're saying normal cases in a standard? Is it possible to deliver this week because it's Tuesday today, hopefully up to the Friday? Hopefully, up to Friday this weekend this week week? Working with it? Okay. Okay. No worries. Okay. Can you just send me the tracking number so I I can track it? Okay. Thank you so much. You'll send me an email about about the tracking number. K? Thank you. Thank you. Thank you, Marie. Thank you. Bye bye. Bye bye. Bye bye. 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host. Yeah. It's Jenev. It's Jenev again. I received an email around four 4PM in about the invoice that I have to pay, but I've already paid the $20 for the shipment.\n\nNow what's the point of getting this email once again? Is there any additional charges to be paid? I have paid the twice amount, $20 for the connection, and then again $20 for the shipment. Three times I have paid the $20, but I have received the email in which it's mentioned that I need to pay that more $20 about. So just confirming, is that the $20 that I've already paid or something extra that I have to pay again once again?\n\nYeah. Okay. Okay. So there's no need any additional trial to be paid. Okay?\n\nYeah. Thank you. Yeah. Sure, please. If you can email me or you can send on my text number so I I can check on the Australian post application as well.\n\nSo generally, how long it will it will take to be delivered? You're saying normal cases in a standard? Is it possible to deliver this week because it's Tuesday today, hopefully up to the Friday? Hopefully, up to Friday this weekend this week week? Working with it?\n\nOkay. Okay. No worries. Okay. Can you just send me the tracking number so I I can track it?\n\nOkay. Thank you so much. You'll send me an email about about the tracking number. K? Thank you.\n\nThank you. Thank you, Marie. Thank you. Bye bye. Bye bye.\n\nBye bye. Okay.","paragraphs":[{"sentences":[{"text":"Online host.","start":4.4,"end":5.38,"sentiment":"neutral","sentiment_score":0.25395797193050385},{"text":"Yeah.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.18987390398979187},{"text":"It's Jenev.","start":6.88,"end":8.34,"sentiment":"neutral","sentiment_score":0.11974897049367428},{"text":"It's Jenev again.","start":8.559999,"end":9.78,"sentiment":"neutral","sentiment_score":0.001640275741616885},{"text":"I received an email around four 4PM in about the invoice that I have to pay, but I've already paid the $20 for the shipment.","start":10.24,"end":20.925,"sentiment":"neutral","sentiment_score":-0.2412421488761902}],"sentiment":"neutral","sentiment_score":-0.1542074274497502,"num_words":33,"start":4.4,"end":20.925},{"sentences":[{"text":"Now what's the point of getting this email once again?","start":21.225,"end":25.305,"sentiment":"neutral","sentiment_score":-0.2633145943284035},{"text":"Is there any additional 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Good afternoon. This is Maureen from Airtel tech\n\nChannel 1: Online\n\nChannel 0: support.\n\nChannel 1: host. Yeah.\n\nChannel 0: How can I\n\nChannel 1: It's\n\nChannel 0: today?\n\nChannel 1: Jenev. It's Jenev again.\n\nChannel 0: Mhmm.\n\nChannel 1: I received an email around four 4PM in about the invoice that I have to pay, but I've already paid the $20 for the shipment. Now what's the point of getting this email once again? Is there any additional charges to be paid?\n\nChannel 0: Mhmm. Are you referring to their out delivery fee payment?\n\nChannel 1: I have paid the twice amount, $20 for the connection, and then again\n\nChannel 0: Mhmm.\n\nChannel 1: $20 for the shipment. Three times I have paid the $20, but I have received the email in which it's mentioned that\n\nChannel 0: Mhmm.\n\nChannel 1: I need to pay that more $20 about. So just confirming, is that the $20 that I've already paid or something extra that I have to pay again once again?\n\nChannel 0: Upon checking here on our end, the delivery fee has been paid. So I think there's just an error with that another invoice. Let me just check your account. So it's asking you another $20?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. But upon checking here on your account, there's no current invoice.\n\nChannel 1: Okay.\n\nChannel 0: The invoice for the delivery fee has been paid. And\n\nChannel 1: Okay.\n\nChannel 0: I can see of\n\nChannel 1: So\n\nChannel 0: your\n\nChannel 1: there's no\n\nChannel 0: payment.\n\nChannel 1: need any additional trial to be paid. Okay?\n\nChannel 0: Yes. And for the router, it's now initiated shipping\n\nChannel 1: Yeah. Thank you.\n\nChannel 0: already by the Australian Post. Do you want me to dictate the tracking\n\nChannel 1: Yeah.\n\nChannel 0: number?\n\nChannel 1: Sure, please. If you can\n\nChannel 0: Okay.\n\nChannel 1: email me or you can send on my text number so I I can check on the Australian post application as well.\n\nChannel 0: Okay.\n\nChannel 1: So generally,\n\nChannel 0: Sure.\n\nChannel 1: how long it will it will take to be delivered? You're saying normal cases in a standard?\n\nChannel 0: Since it's, yeah, since it's only a standard postage, usually, it takes three to five business days. So starting today, two, three,\n\nChannel 1: Is\n\nChannel 0: four,\n\nChannel 1: it possible\n\nChannel 0: five,\n\nChannel 1: to deliver this week because\n\nChannel 0: six.\n\nChannel 1: it's Tuesday today, hopefully up to the Friday?\n\nChannel 0: Sorry?\n\nChannel 1: Hopefully, up to Friday this weekend this week\n\nChannel 0: Yeah.\n\nChannel 1: week? Working\n\nChannel 0: Might be, but\n\nChannel 1: with\n\nChannel 0: I'm not sure because it really\n\nChannel 1: it?\n\nChannel 0: depends on the\n\nChannel 1: Okay.\n\nChannel 0: Australian post. Yeah.\n\nChannel 1: Okay. No worries. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Can you just send me the tracking\n\nChannel 0: But\n\nChannel 1: number so I I\n\nChannel 0: yeah.\n\nChannel 1: can track it?\n\nChannel 0: Yeah. Probably this week or next week, early next week. Yeah.\n\nChannel 1: Okay. Thank you so much. You'll send\n\nChannel 0: Mhmm.\n\nChannel 1: me an email about about\n\nChannel 0: Yeah.\n\nChannel 1: the tracking number. K?\n\nChannel 0: Yeah.\n\nChannel 1: Thank you.\n\nChannel 0: Sure. I'll send you the information.\n\nChannel 1: Thank\n\nChannel 0: Okay.\n\nChannel 1: you. Thank you, Marie.\n\nChannel 0: You're\n\nChannel 1: Thank\n\nChannel 0: welcome.\n\nChannel 1: you. Bye bye. Bye\n\nChannel 0: Bye.\n\nChannel 1: bye.\n\nChannel 0: Have a great\n\nChannel 1: Bye\n\nChannel 0: day.\n\nChannel 1: bye. Okay.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.76,"sentiment":"neutral","sentiment_score":0.12674455344676971},{"text":"Good afternoon.","start":1.76,"end":2.5,"sentiment":"positive","sentiment_score":0.3527849465608597},{"text":"This is Maureen from Airtel 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customer named Jenev called Airtel tech support to inquire about a mistake in his invoice payment. The representative, Maureen, confirmed that the $20 payment was already paid and that there was no current invoice. The delivery fee was also paid, but there was an error in the invoice. The customer was informed that it would take up to five business days to deliver the order and asked for the tracking number to receive it."},"intents":{"segments":[{"text":"I received an email around four 4PM in about the invoice that I have to pay, but I've already paid the $20 for the shipment. Now what's the point of getting this email once again? Is there any additional charges to be paid? Mhmm.","start_word":23,"end_word":66,"intents":[{"intent":"Check order status","confidence_score":0.015371819}]},{"text":"Can you just send me the tracking But number so I I yeah. can track it? Yeah.","start_word":372,"end_word":388,"intents":[{"intent":"Send tracking number","confidence_score":0.043167077}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.12674455344676971},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3342249393463135},{"text":"This is Maureen from Airtel tech Online support. host. Yeah. How can I It's today? Jenev. It's Jenev Mhmm. again. I received an email around four 4PM in about the invoice that I have to pay, but I've already paid the $20 for the shipment. Now what's the point of getting this email once again? Is there any additional charges to be paid? Mhmm. Are you referring to their out delivery fee payment? I have paid the twice amount, $20 for the connection, and then again Mhmm. $20 for the shipment. Three times I have paid the $20, but I have received the email in which it's mentioned that Mhmm. I need to pay that more $20 about. So just confirming, is that the $20 that I've already paid or something extra that I have to pay again once again? Upon checking here on our end, the delivery fee has been paid.","start_word":3,"end_word":154,"sentiment":"neutral","sentiment_score":-0.12008549273014069},{"text":"So I think there's just an error with that another invoice.","start_word":155,"end_word":165,"sentiment":"negative","sentiment_score":-0.38747790455818176},{"text":"Let me just check your account. So it's asking you another $20? Yeah. Yeah. But upon checking here on your account, there's no current invoice. Okay. The invoice for the delivery fee has been paid. And Okay. I can see of So your there's no payment. need any additional trial to be paid. Okay? Yes. And for the router, it's now initiated shipping Yeah.","start_word":166,"end_word":229,"sentiment":"neutral","sentiment_score":-0.07842294126749039},{"text":"Thank you.","start_word":230,"end_word":231,"sentiment":"positive","sentiment_score":0.39796000719070435},{"text":"already by the Australian Post. Do you want me to dictate the tracking Yeah. number? Sure, please. If you can Okay. email me or you can send on my text number so I I can check on the Australian post application as well. Okay. So generally, Sure. how long it will it will take to be delivered? You're saying normal cases in a standard? Since it's, yeah, since it's only a standard postage, usually, it takes three to five business days. So starting today, two, three, four, Is it possible five, to deliver this week because six. it's Tuesday today, hopefully up to the Friday? Sorry? Hopefully, up to Friday this weekend this week Yeah. week? Working Might be, but with I'm not sure because it really it? depends on the Okay. Australian post. Yeah. Okay. No worries. Okay. Mhmm. Can you just send me the tracking But number so I I yeah. can track it? Yeah. Probably this week or next week, early next week. Yeah. Okay.","start_word":232,"end_word":399,"sentiment":"neutral","sentiment_score":0.032165493816137314},{"text":"Thank you so much.","start_word":400,"end_word":403,"sentiment":"positive","sentiment_score":0.5048921704292297},{"text":"You'll send Mhmm. me an email about about Yeah. the tracking number. K? Yeah. Thank you. Sure. I'll send you the information. Thank Okay. you.","start_word":404,"end_word":428,"sentiment":"neutral","sentiment_score":0.14329686760902405},{"text":"Thank you, Marie. You're Thank welcome. you.","start_word":429,"end_word":435,"sentiment":"positive","sentiment_score":0.4014891684055328},{"text":"Bye bye. Bye Bye. bye.","start_word":436,"end_word":440,"sentiment":"neutral","sentiment_score":0.27474698424339294},{"text":"Have a great Bye day.","start_word":441,"end_word":445,"sentiment":"positive","sentiment_score":0.5388906002044678},{"text":"bye. Okay.","start_word":446,"end_word":447,"sentiment":"neutral","sentiment_score":0.18686899542808533}],"average":{"sentiment":"neutral","sentiment_score":-0.007319911396333956}}}}