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This is Ross with Techconsistent. How are you, ma'am? That's great. Thank you, buddy.\n\nWell, Michael, it would be very helpful if you can just transfer this call to the hardware sales team. Nope. Actually, I'm trying to call them. Mhmm. Sorry.\n\nCome again? My no. For hardware quote, actually, we got one customer who is after, like, following things. And I'm trying to call, like, hardware sales team, but they are not answering. So I have to, you know, call on this licensing number.\n\nMaybe Maria? Yep. Maria. One second. Maria Yulin Rinpabla.\n\nMaria Tablanga. Tablanga. Tablanga. C a b dot. C e account manager.\n\nYeah. Or is there anyone else who can help us out? Like, it was a urgent, you know? Hello? No worries.\n\nI hope I can I'll let Maya give me a callback once she's free. Yep. 614888 38. 98943. Nine five three.\n\nCorrect. Ross. Ross from the consistence. Ross. Wanted to inquire about a product.\n\nYep. And if you want, I can give my account number as well. 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for calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. For licensing, quotes, and renewals, say quotes or renewals or press 1. For for licensing orders and resolutions, say orders or resolutions or press 2. To hear these options again, press 9. Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative. Your call is important to us. Hello. Good morning. This is Micah from IniMica sales. How can I help you? I'm good, sir. How about you? Okay. Do you have a job ID as reference, or have you sent an email to me? Okay. Okay. Can I what is Okay? For what vendor? For what vendor is this? What license? What okay. Okay. Okay. How can I do you have any reference or or from that team who can I reach out to? Maria? Mhmm. What is her surname? Sorry. Pardon, please? Sorry. I can't see that. T a b l a n g. Tablang. Okay. Okay. Let me check if I can search that name here on our Teams. Okay. Okay. It's Maria William Tablanga. Okay. Let me just check if she's available right now. Upon checking, Maria is having a meeting right now. She's actually presenting. Is it okay with you if I get your callback number so I can give it to him later? Would that be okay with you? Okay. Let me just check with her team. Mhmm. Yep. I'm still here. I'm just waiting for their team to, you know, reply. I'm confirming if they are all in a meeting right now because I can see here in Teams that they are all in a meeting status right now. But, yeah, I'm just I'm still waiting for them. Mhmm. Okay. Can I have the callback number, please? Mhmm. Mhmm. Sorry. 98 953. Okay. Let me just repeat that. It's 61488898953. Okay. Got it. Okay. May I know your name sorry. I forgot to ask. Loss. Okay. And, also, may I know just a brief about the concern? Mhmm. Mhmm. Okay. Please. Yeah. Mhmm. 401. Sorry? 586. Okay. Got it. And also for what hardware, like, what brand is this? What was that again? DataLogic. Okay. Okay. Got it. Okay. I will just remind her again later after the meeting to call you back. Okay. Is there anything else I can help you with? Okay. Have a great day. Bye bye. Bye 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for calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. For licensing, quotes, and renewals, say quotes or renewals or press 1. For for licensing orders and resolutions, say orders or resolutions or press 2. To hear these options again, press 9.\n\nPlease be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative.\n\nYour call is important to us. Hello. Good morning. This is Micah from IniMica sales. How can I help you?\n\nI'm good, sir. How about you? Okay. Do you have a job ID as reference, or have you sent an email to me? Okay.\n\nOkay. Can I what is Okay? For what vendor? For what vendor is this? What license?\n\nWhat okay. Okay. Okay. How can I do you have any reference or or from that team who can I reach out to? Maria?\n\nMhmm. What is her surname? Sorry. Pardon, please? Sorry.\n\nI can't see that. T a b l a n g. Tablang. Okay. Okay.\n\nLet me check if I can search that name here on our Teams. Okay. Okay. It's Maria William Tablanga. Okay.\n\nLet me just check if she's available right now. Upon checking, Maria is having a meeting right now. She's actually presenting. Is it okay with you if I get your callback number so I can give it to him later? Would that be okay with you?\n\nOkay. Let me just check with her team. Mhmm. Yep. I'm still here.\n\nI'm just waiting for their team to, you know, reply. I'm confirming if they are all in a meeting right now because I can see here in Teams that they are all in a meeting status right now. But, yeah, I'm just I'm still waiting for them. Mhmm. Okay.\n\nCan I have the callback number, please? Mhmm. Mhmm. Sorry. 98 953.\n\nOkay. Let me just repeat that. It's 61488898953. Okay. Got it.\n\nOkay. May I know your name sorry. I forgot to ask. Loss. Okay.\n\nAnd, also, may I know just a brief about the concern? Mhmm. Mhmm. Okay. Please.\n\nYeah. Mhmm. 401. Sorry? 586.\n\nOkay. Got it. And also for what hardware, like, what brand is this? What was that again? DataLogic.\n\nOkay. Okay. Got it. Okay. I will just remind her again later after the meeting to call you back.\n\nOkay. Is there anything else I can help you with? Okay. Have a great day. Bye bye.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"You for calling Ingram Micro.","start":0.08,"end":1.6999999,"sentiment":"neutral","sentiment_score":-0.013228834420442582},{"text":"Please stop and listen to this entire message as our menu options have changed.","start":2.0,"end":5.7799997,"sentiment":"neutral","sentiment_score":-0.05173231036003147},{"text":"For licensing, quotes, and renewals, say quotes or renewals or press 1.","start":6.56,"end":10.88,"sentiment":"neutral","sentiment_score":-0.010374608915299177},{"text":"For for licensing orders and resolutions, say orders or resolutions or press 2.","start":10.88,"end":15.7,"sentiment":"neutral","sentiment_score":-0.009709219878109602},{"text":"To hear these options again, press 9.","start":16.135,"end":18.635,"sentiment":"neutral","sentiment_score":-0.010867258400789328}],"sentiment":"neutral","sentiment_score":-0.021905539046023405,"num_words":51,"start":0.08,"end":18.635},{"sentences":[{"text":"Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes.","start":19.015,"end":24.555,"sentiment":"neutral","sentiment_score":-0.09093620693858932},{"text":"By continuing, you consent to this recording.","start":25.415,"end":27.994999,"sentiment":"neutral","sentiment_score":-0.07562423071690969},{"text":"To opt out, please press 1 now.","start":28.25,"end":30.51,"sentiment":"neutral","sentiment_score":-0.07500155482973371},{"text":"You are the first caller in the queue.","start":35.69,"end":37.45,"sentiment":"neutral","sentiment_score":-0.04447257937863469},{"text":"Please wait for the next available representative.","start":37.45,"end":39.47,"sentiment":"neutral","sentiment_score":-0.08619283352579389}],"sentiment":"neutral","sentiment_score":-0.07737883666287297,"num_words":46,"start":19.015,"end":39.47},{"sentences":[{"text":"Your call is important to us.","start":40.515003,"end":42.295002,"sentiment":"neutral","sentiment_score":-0.14479790876309076},{"text":"Hello.","start":45.795002,"end":46.115,"sentiment":"neutral","sentiment_score":0.08674072474241257},{"text":"Good morning.","start":46.115,"end":46.515,"sentiment":"neutral","sentiment_score":0.24234791100025177},{"text":"This is Micah from IniMica sales.","start":46.515,"end":48.115,"sentiment":"neutral","sentiment_score":0.22962522506713867},{"text":"How can I help you?","start":48.115,"end":49.255,"sentiment":"neutral","sentiment_score":0.200093612074852}],"sentiment":"neutral","sentiment_score":0.10404342524707318,"num_words":20,"start":40.515003,"end":49.255},{"sentences":[{"text":"I'm good, sir.","start":55.21,"end":56.09,"sentiment":"positive","sentiment_score":0.3959839145342509},{"text":"How about you?","start":56.09,"end":57.07,"sentiment":"neutral","sentiment_score":0.2780317465464274},{"text":"Okay.","start":69.635,"end":70.135,"sentiment":"neutral","sentiment_score":0.000011264346539974213},{"text":"Do you have a job ID as reference, or have you sent an email to me?","start":70.915,"end":77.875,"sentiment":"neutral","sentiment_score":-0.039445361820980906},{"text":"Okay.","start":77.875,"end":78.375,"sentiment":"neutral","sentiment_score":-0.034225765615701675}],"sentiment":"neutral","sentiment_score":0.05652944553488245,"num_words":24,"start":55.21,"end":78.375},{"sentences":[{"text":"Okay.","start":80.595,"end":80.995,"sentiment":"neutral","sentiment_score":-0.03760957717895508},{"text":"Can I what is Okay?","start":80.995,"end":86.479996,"sentiment":"neutral","sentiment_score":-0.07999071925878525},{"text":"For what vendor?","start":91.42,"end":92.399994,"sentiment":"neutral","sentiment_score":-0.05183819060524305},{"text":"For what vendor is this?","start":97.635,"end":99.095,"sentiment":"neutral","sentiment_score":-0.05033720284700394},{"text":"What license?","start":100.115,"end":100.935,"sentiment":"neutral","sentiment_score":-0.05050431005656719}],"sentiment":"neutral","sentiment_score":-0.05911077372729778,"num_words":16,"start":80.595,"end":100.935},{"sentences":[{"text":"What okay.","start":104.505,"end":105.655,"sentiment":"neutral","sentiment_score":-0.09813090786337852},{"text":"Okay.","start":119.509995,"end":120.009995,"sentiment":"neutral","sentiment_score":-0.025393716990947723},{"text":"Okay.","start":126.005,"end":126.405,"sentiment":"neutral","sentiment_score":-0.015431619249284267},{"text":"How can I do you have any reference or or from that team who can I reach out to?","start":126.405,"end":137.18,"sentiment":"neutral","sentiment_score":-0.009538995886319563},{"text":"Maria?","start":141.31999,"end":141.81999,"sentiment":"neutral","sentiment_score":-0.017712881788611412}],"sentiment":"neutral","sentiment_score":-0.018168373149819672,"num_words":24,"start":104.505,"end":141.81999},{"sentences":[{"text":"Mhmm.","start":145.87999,"end":146.36,"sentiment":"neutral","sentiment_score":-0.01120240055024624},{"text":"What is her surname?","start":146.36,"end":147.98,"sentiment":"neutral","sentiment_score":-0.020295051392167807},{"text":"Sorry.","start":169.20001,"end":169.44,"sentiment":"neutral","sentiment_score":-0.07946278154850006},{"text":"Pardon, please?","start":169.44,"end":170.58,"sentiment":"neutral","sentiment_score":-0.08953267335891724},{"text":"Sorry.","start":177.595,"end":177.91501,"sentiment":"neutral","sentiment_score":-0.12238635122776031}],"sentiment":"neutral","sentiment_score":-0.05258856506811248,"num_words":9,"start":145.87999,"end":177.91501},{"sentences":[{"text":"I can't see that.","start":177.91501,"end":184.71501,"sentiment":"neutral","sentiment_score":-0.12182009033858776},{"text":"T a b l a n g.","start":184.71501,"end":192.8,"sentiment":"neutral","sentiment_score":-0.030554278886743953},{"text":"Tablang.","start":193.34,"end":193.84,"sentiment":"neutral","sentiment_score":-0.036739833652973175},{"text":"Okay.","start":194.14,"end":194.45999,"sentiment":"neutral","sentiment_score":-0.023177042603492737},{"text":"Okay.","start":194.45999,"end":194.95999,"sentiment":"neutral","sentiment_score":-0.019637037068605423}],"sentiment":"neutral","sentiment_score":-0.055765301920473576,"num_words":14,"start":177.91501,"end":194.95999},{"sentences":[{"text":"Let me check if I can search that name here on our Teams.","start":198.54,"end":202.8,"sentiment":"neutral","sentiment_score":-0.019533990524136104},{"text":"Okay.","start":207.675,"end":208.175,"sentiment":"neutral","sentiment_score":-0.015005668625235558},{"text":"Okay.","start":241.815,"end":242.315,"sentiment":"neutral","sentiment_score":-0.022589344531297684},{"text":"It's Maria William Tablanga.","start":242.375,"end":244.71501,"sentiment":"neutral","sentiment_score":0.028083312325179577},{"text":"Okay.","start":245.015,"end":245.41501,"sentiment":"neutral","sentiment_score":0.08459728956222534}],"sentiment":"neutral","sentiment_score":-0.0047303175553679465,"num_words":20,"start":198.54,"end":245.41501},{"sentences":[{"text":"Let me just check if she's available right now.","start":245.41501,"end":248.61,"sentiment":"neutral","sentiment_score":0.05779320208562745},{"text":"Upon checking, Maria is having a meeting right now.","start":296.285,"end":301.805,"sentiment":"neutral","sentiment_score":0.035639377724793225},{"text":"She's actually presenting.","start":301.805,"end":303.185,"sentiment":"neutral","sentiment_score":0.07796290516853333},{"text":"Is it okay with you if I get your callback number so I can give it to him later?","start":304.69,"end":312.15,"sentiment":"neutral","sentiment_score":0.15622186072562871},{"text":"Would that be okay with you?","start":313.33,"end":314.79,"sentiment":"neutral","sentiment_score":0.12696187694867453}],"sentiment":"neutral","sentiment_score":0.10445149020170388,"num_words":46,"start":245.41501,"end":314.79},{"sentences":[{"text":"Okay.","start":321.085,"end":321.585,"sentiment":"neutral","sentiment_score":0.04428921639919281},{"text":"Let me just check with her team.","start":321.645,"end":323.66498,"sentiment":"neutral","sentiment_score":0.03596517789576735},{"text":"Mhmm.","start":330.845,"end":331.17,"sentiment":"neutral","sentiment_score":0.009615380316972733},{"text":"Yep.","start":490.63498,"end":491.03497,"sentiment":"neutral","sentiment_score":0.09251463413238524},{"text":"I'm still here.","start":491.03497,"end":491.835,"sentiment":"neutral","sentiment_score":0.09026571114857991}],"sentiment":"neutral","sentiment_score":0.051459431504974,"num_words":13,"start":321.085,"end":491.835},{"sentences":[{"text":"I'm just waiting for their team to, you know, reply.","start":491.835,"end":496.335,"sentiment":"neutral","sentiment_score":0.06430579125881195},{"text":"I'm confirming if they are all in a meeting right now because I can see here in Teams that they are all in a meeting status right now.","start":577.655,"end":588.94995,"sentiment":"neutral","sentiment_score":0.08389484363475017},{"text":"But, yeah, I'm just I'm still waiting for them.","start":593.64996,"end":596.38995,"sentiment":"neutral","sentiment_score":-0.05342374410894182},{"text":"Mhmm.","start":605.465,"end":605.945,"sentiment":"neutral","sentiment_score":0.030763154849410057},{"text":"Okay.","start":605.945,"end":606.445,"sentiment":"neutral","sentiment_score":0.04150073230266571}],"sentiment":"neutral","sentiment_score":0.052725790296586195,"num_words":49,"start":491.835,"end":606.445},{"sentences":[{"text":"Can I have the callback number, please?","start":606.825,"end":608.925,"sentiment":"neutral","sentiment_score":0.021441557311585972},{"text":"Mhmm.","start":610.53,"end":611.03,"sentiment":"neutral","sentiment_score":0.009220287203788756},{"text":"Mhmm.","start":617.2725,"end":617.7725,"sentiment":"neutral","sentiment_score":0.003975956235080957},{"text":"Sorry.","start":627.775,"end":628.09503,"sentiment":"neutral","sentiment_score":-0.020360268652439117},{"text":"98 953.","start":628.09503,"end":634.195,"sentiment":"neutral","sentiment_score":-0.003783910535275936}],"sentiment":"neutral","sentiment_score":0.011279921241415044,"num_words":12,"start":606.825,"end":634.195},{"sentences":[{"text":"Okay.","start":635.055,"end":635.375,"sentiment":"neutral","sentiment_score":0.012571549974381924},{"text":"Let me just repeat that.","start":635.375,"end":636.735,"sentiment":"neutral","sentiment_score":0.006696314178407192},{"text":"It's 61488898953.","start":636.735,"end":642.25,"sentiment":"neutral","sentiment_score":0.009188548196107149},{"text":"Okay.","start":645.11,"end":645.61,"sentiment":"neutral","sentiment_score":0.05711309239268303},{"text":"Got it.","start":645.67,"end":646.41,"sentiment":"neutral","sentiment_score":0.07305898144841194}],"sentiment":"neutral","sentiment_score":0.024332842958921738,"num_words":11,"start":635.055,"end":646.41},{"sentences":[{"text":"Okay.","start":647.11,"end":647.61,"sentiment":"neutral","sentiment_score":0.041616037487983704},{"text":"May I know your name sorry.","start":648.55,"end":650.39,"sentiment":"neutral","sentiment_score":-0.0001426407446463903},{"text":"I forgot to ask.","start":650.39,"end":651.77,"sentiment":"neutral","sentiment_score":-0.05995997600257397},{"text":"Loss.","start":656.395,"end":656.895,"sentiment":"neutral","sentiment_score":-0.01793590933084488},{"text":"Okay.","start":661.035,"end":661.535,"sentiment":"neutral","sentiment_score":0.02833467721939087}],"sentiment":"neutral","sentiment_score":-0.0145139187001265,"num_words":13,"start":647.11,"end":661.535},{"sentences":[{"text":"And, also, may I know just a brief about the concern?","start":663.915,"end":670.81,"sentiment":"neutral","sentiment_score":0.010881956158713861},{"text":"Mhmm.","start":677.43,"end":677.93,"sentiment":"neutral","sentiment_score":0.04409126937389374},{"text":"Mhmm.","start":682.87,"end":683.37,"sentiment":"neutral","sentiment_score":0.010164979845285416},{"text":"Okay.","start":683.765,"end":684.165,"sentiment":"neutral","sentiment_score":0.013513459824025633},{"text":"Please.","start":684.165,"end":684.665,"sentiment":"neutral","sentiment_score":0.00593119952827692}],"sentiment":"neutral","sentiment_score":0.012893495087822279,"num_words":15,"start":663.915,"end":684.665},{"sentences":[{"text":"Yeah.","start":689.845,"end":690.345,"sentiment":"neutral","sentiment_score":0.012651079334318638},{"text":"Mhmm.","start":698.88,"end":699.38,"sentiment":"neutral","sentiment_score":0.00465177558362484},{"text":"401.","start":706.4,"end":707.62,"sentiment":"neutral","sentiment_score":0.002130939392372966},{"text":"Sorry?","start":710.925,"end":711.425,"sentiment":"neutral","sentiment_score":-0.00394789595156908},{"text":"586.","start":714.52496,"end":715.665,"sentiment":"neutral","sentiment_score":0.006010374054312706}],"sentiment":"neutral","sentiment_score":0.0042992544826120135,"num_words":5,"start":689.845,"end":715.665},{"sentences":[{"text":"Okay.","start":717.885,"end":718.385,"sentiment":"neutral","sentiment_score":0.051865365356206894},{"text":"Got it.","start":718.445,"end":719.185,"sentiment":"neutral","sentiment_score":0.07268385216593742},{"text":"And also for what hardware, like, what brand is this?","start":721.64496,"end":727.14996,"sentiment":"neutral","sentiment_score":0.022244665119796992},{"text":"What was that again?","start":732.64996,"end":733.70996,"sentiment":"neutral","sentiment_score":0.004102626815438271},{"text":"DataLogic.","start":737.58496,"end":738.08496,"sentiment":"neutral","sentiment_score":0.021325059235095974}],"sentiment":"neutral","sentiment_score":0.025411960410161152,"num_words":18,"start":717.885,"end":738.08496},{"sentences":[{"text":"Okay.","start":740.785,"end":741.285,"sentiment":"neutral","sentiment_score":0.10795402526855467},{"text":"Okay.","start":741.505,"end":742.005,"sentiment":"neutral","sentiment_score":0.1309128999710083},{"text":"Got it.","start":742.065,"end":742.885,"sentiment":"neutral","sentiment_score":0.17792744934558868},{"text":"Okay.","start":743.185,"end":743.505,"sentiment":"neutral","sentiment_score":0.1646716147661209},{"text":"I will just remind her again later after the meeting to call you back.","start":743.505,"end":749.4,"sentiment":"neutral","sentiment_score":0.18359319972140448}],"sentiment":"neutral","sentiment_score":0.17524727551560654,"num_words":19,"start":740.785,"end":749.4},{"sentences":[{"text":"Okay.","start":752.36005,"end":752.86005,"sentiment":"neutral","sentiment_score":0.1887083351612091},{"text":"Is there anything else I can help you with?","start":753.0,"end":755.64,"sentiment":"neutral","sentiment_score":0.2241488297780355},{"text":"Okay.","start":755.64,"end":756.12,"sentiment":"neutral","sentiment_score":0.32187527418136597},{"text":"Have a great day.","start":756.12,"end":757.10004,"sentiment":"positive","sentiment_score":0.5589910373091698},{"text":"Bye bye.","start":758.60004,"end":759.34,"sentiment":"neutral","sentiment_score":0.09035569429397582}],"sentiment":"neutral","sentiment_score":0.2908587420687956,"num_words":17,"start":752.36005,"end":759.34},{"sentences":[{"text":"Bye bye.","start":759.4,"end":760.14,"sentiment":"neutral","sentiment_score":0.017583444714546204}],"sentiment":"neutral","sentiment_score":0.017583444714546204,"num_words":2,"start":759.4,"end":760.14}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You for calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. For licensing, quotes, and renewals, say quotes or renewals or press 1. For for licensing orders and resolutions, say orders or resolutions or press 2. To hear these options again, press 9.\n\nPlease be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative.\n\nYour call is important to us. Hello. Good morning. This is Micah from IniMica sales. How can I help you?\n\nChannel 0: Good morning, Michael. This is Ross with Techconsistent. How are you, ma'am?\n\nChannel 1: I'm good, sir. How about you?\n\nChannel 0: That's great. Thank you, buddy. Well, Michael, it would be very helpful if you can just transfer this call to the hardware sales team.\n\nChannel 1: Okay. Do you have a job ID as reference, or have you\n\nChannel 0: Nope.\n\nChannel 1: sent an email to me? Okay. Okay. Can\n\nChannel 0: Actually,\n\nChannel 1: I\n\nChannel 0: I'm trying\n\nChannel 1: what\n\nChannel 0: to\n\nChannel 1: is\n\nChannel 0: call them.\n\nChannel 1: Okay? For what vendor?\n\nChannel 0: Mhmm. Sorry. Come again?\n\nChannel 1: For what vendor is this? What license?\n\nChannel 0: My no. For hardware quote,\n\nChannel 1: What\n\nChannel 0: actually,\n\nChannel 1: okay.\n\nChannel 0: we got one customer who is after, like, following things. And I'm trying to call, like, hardware sales team, but they are not answering. So I have to, you know, call on this licensing number.\n\nChannel 1: Okay. Okay. How can I do you have any reference or or from that team who can I reach out to?\n\nChannel 0: Maybe Maria?\n\nChannel 1: Maria?\n\nChannel 0: Yep. Maria.\n\nChannel 1: Mhmm. What is her surname?\n\nChannel 0: One second. Maria Yulin Rinpabla. Maria\n\nChannel 1: Sorry. Pardon, please?\n\nChannel 0: Tablanga. Tablanga.\n\nChannel 1: Sorry. I can't\n\nChannel 0: Tablanga.\n\nChannel 1: see that. T a b l a n g. Tablang.\n\nChannel 0: C a\n\nChannel 1: Okay.\n\nChannel 0: b\n\nChannel 1: Okay.\n\nChannel 0: dot.\n\nChannel 1: Let me check if I can search that name here on our Teams.\n\nChannel 0: C e account manager.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. It's Maria William Tablanga. Okay. Let me just check if she's available right now. Upon checking, Maria is having a meeting right now.\n\nShe's actually presenting. Is it okay with you if I get your callback number so I can give it to him later? Would that be okay with you?\n\nChannel 0: Or is there anyone else who can help us out?\n\nChannel 1: Okay. Let me just check with her team.\n\nChannel 0: Like, it was a urgent, you know?\n\nChannel 1: Mhmm.\n\nChannel 0: Hello?\n\nChannel 1: Yep. I'm still here. I'm just waiting for their team to, you know, reply. I'm confirming if they are all in a meeting right now because I can see here in Teams that they are all in a meeting status right now. But, yeah, I'm just I'm still waiting for them.\n\nChannel 0: No worries. I hope I can I'll let Maya give me a callback once she's free.\n\nChannel 1: Mhmm. Okay. Can I have the callback number, please?\n\nChannel 0: Yep.\n\nChannel 1: Mhmm.\n\nChannel 0: 614888\n\nChannel 1: Mhmm.\n\nChannel 0: 38. 98943.\n\nChannel 1: Sorry. 98\n\nChannel 0: Nine five three.\n\nChannel 1: 953. Okay. Let me just repeat that. It's 61488898953.\n\nChannel 0: Correct. Ross.\n\nChannel 1: Okay. Got it. Okay. May I know your name sorry. I forgot to ask.\n\nChannel 0: Ross from the consistence.\n\nChannel 1: Loss.\n\nChannel 0: Ross.\n\nChannel 1: Okay. And, also, may I know just a brief about the concern?\n\nChannel 0: Wanted to inquire about a product.\n\nChannel 1: Mhmm.\n\nChannel 0: Yep. And if you want, I can give my account number as well.\n\nChannel 1: Mhmm. Okay. Please.\n\nChannel 0: Do you want my account number?\n\nChannel 1: Yeah.\n\nChannel 0: Alright. 401\n\nChannel 1: Mhmm. 401.\n\nChannel 0: 586.\n\nChannel 1: Sorry?\n\nChannel 0: 586.\n\nChannel 1: 586.\n\nChannel 0: Yes.\n\nChannel 1: Okay. Got it. And also for what hardware, like, what brand is this?\n\nChannel 0: Datalogic.\n\nChannel 1: What was that again?\n\nChannel 0: DataLogic.\n\nChannel 1: DataLogic.\n\nChannel 0: Yep. DataLogic.\n\nChannel 1: Okay. Okay. Got it. Okay. I will just remind her again later after the meeting to call you back.\n\nChannel 0: Hello?\n\nChannel 1: Okay. Is there anything else I can help you with? Okay. Have a great day. Bye bye.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"You for calling Ingram Micro.","start":0.08,"end":1.6999999,"sentiment":"neutral","sentiment_score":-0.013228834420442582},{"text":"Please stop and listen to this entire message as our menu options have changed.","start":2.0,"end":5.7799997,"sentiment":"neutral","sentiment_score":-0.05173231036003147},{"text":"For licensing, quotes, and renewals, say quotes or renewals or press 1.","start":6.56,"end":10.88,"sentiment":"neutral","sentiment_score":-0.010374608915299177},{"text":"For for licensing orders and resolutions, say orders or resolutions or press 2.","start":10.88,"end":15.7,"sentiment":"neutral","sentiment_score":-0.009709219878109602},{"text":"To hear these options again, press 9.","start":16.135,"end":18.635,"sentiment":"neutral","sentiment_score":-0.010867258400789328}],"sentiment":"neutral","sentiment_score":-0.021905539046023405,"channel":1,"num_words":51,"start":0.08,"end":18.635},{"sentences":[{"text":"Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes.","start":19.015,"end":24.555,"sentiment":"neutral","sentiment_score":-0.09093620693858932},{"text":"By continuing, you consent to this recording.","start":25.415,"end":27.994999,"sentiment":"neutral","sentiment_score":-0.07562423071690969},{"text":"To opt out, please press 1 now.","start":28.25,"end":30.51,"sentiment":"neutral","sentiment_score":-0.07500155482973371},{"text":"You are the first caller in the queue.","start":35.69,"end":37.45,"sentiment":"neutral","sentiment_score":-0.04447257937863469},{"text":"Please wait for the next available representative.","start":37.45,"end":39.47,"sentiment":"neutral","sentiment_score":-0.08619283352579389}],"sentiment":"neutral","sentiment_score":-0.07737883666287297,"channel":1,"num_words":46,"start":19.015,"end":39.47},{"sentences":[{"text":"Your call is important to us.","start":40.515003,"end":42.295002,"sentiment":"neutral","sentiment_score":-0.14479790876309076},{"text":"Hello.","start":45.795002,"end":46.115,"sentiment":"neutral","sentiment_score":0.08674072474241257},{"text":"Good morning.","start":46.115,"end":46.515,"sentiment":"neutral","sentiment_score":0.24234791100025177},{"text":"This is Micah from IniMica sales.","start":46.515,"end":48.115,"sentiment":"neutral","sentiment_score":0.22962522506713867},{"text":"How can I help you?","start":48.115,"end":49.255,"sentiment":"neutral","sentiment_score":0.200093612074852}],"sentiment":"neutral","sentiment_score":0.10404342524707318,"channel":1,"num_words":20,"start":40.515003,"end":49.255},{"sentences":[{"text":"Good morning, Michael.","start":50.465,"end":51.265,"sentiment":"neutral","sentiment_score":0.2246545304854711},{"text":"This is Ross with Techconsistent.","start":51.265,"end":52.965,"sentiment":"neutral","sentiment_score":0.1718537837266922},{"text":"How are you, ma'am?","start":53.345,"end":54.24,"sentiment":"neutral","sentiment_score":0.21585284918546677}],"sentiment":"neutral","sentiment_score":0.19972032556931177,"channel":0,"num_words":12,"start":50.465,"end":54.24},{"sentences":[{"text":"I'm good, sir.","start":55.21,"end":56.09,"sentiment":"positive","sentiment_score":0.3959839145342509},{"text":"How about you?","start":56.09,"end":57.07,"sentiment":"neutral","sentiment_score":0.2780317465464274}],"sentiment":"positive","sentiment_score":0.33700783054033917,"channel":1,"num_words":6,"start":55.21,"end":57.07},{"sentences":[{"text":"That's great.","start":57.760002,"end":58.4,"sentiment":"positive","sentiment_score":0.5556682348251343},{"text":"Thank you, buddy.","start":58.4,"end":59.300003,"sentiment":"positive","sentiment_score":0.5501435399055481},{"text":"Well, Michael, it would be very helpful if you can just transfer this call to the hardware sales team.","start":60.0,"end":67.46,"sentiment":"neutral","sentiment_score":0.0806683692100801}],"sentiment":"neutral","sentiment_score":0.17893608768160144,"channel":0,"num_words":24,"start":57.760002,"end":67.46},{"sentences":[{"text":"Okay.","start":69.635,"end":70.135,"sentiment":"neutral","sentiment_score":0.000011264346539974213},{"text":"Do you have a job ID as reference, or have you","start":70.915,"end":76.195,"sentiment":"neutral","sentiment_score":-0.020799036391756752}],"sentiment":"neutral","sentiment_score":-0.019064844663565356,"channel":1,"num_words":12,"start":69.635,"end":76.195},{"sentences":[{"text":"Nope.","start":76.075,"end":76.575,"sentiment":"neutral","sentiment_score":-0.10272805392742156}],"sentiment":"neutral","sentiment_score":-0.10272805392742156,"channel":0,"num_words":1,"start":76.075,"end":76.575},{"sentences":[{"text":"sent an email to me?","start":76.195,"end":77.875,"sentiment":"neutral","sentiment_score":-0.08046727776527404},{"text":"Okay.","start":77.875,"end":78.375,"sentiment":"neutral","sentiment_score":-0.034225765615701675},{"text":"Okay.","start":80.595,"end":80.995,"sentiment":"neutral","sentiment_score":-0.03760957717895508},{"text":"Can","start":80.995,"end":81.315,"sentiment":"neutral","sentiment_score":-0.0582493469119072}],"sentiment":"neutral","sentiment_score":-0.06655263481661677,"channel":1,"num_words":8,"start":76.195,"end":81.315},{"sentences":[{"text":"Actually,","start":81.034996,"end":81.435,"sentiment":"neutral","sentiment_score":-0.05967835336923599}],"sentiment":"neutral","sentiment_score":-0.05967835336923599,"channel":0,"num_words":1,"start":81.034996,"end":81.435},{"sentences":[{"text":"I","start":81.315,"end":81.555,"sentiment":"neutral","sentiment_score":-0.08050359785556793}],"sentiment":"neutral","sentiment_score":-0.08050359785556793,"channel":1,"num_words":1,"start":81.315,"end":81.555},{"sentences":[{"text":"I'm 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it.","start":718.445,"end":719.185,"sentiment":"neutral","sentiment_score":0.07268385216593742},{"text":"And also for what hardware, like, what brand is this?","start":721.64496,"end":727.14996,"sentiment":"neutral","sentiment_score":0.022244665119796992}],"sentiment":"neutral","sentiment_score":0.032283055452773206,"channel":1,"num_words":13,"start":717.885,"end":727.14996},{"sentences":[{"text":"Datalogic.","start":728.895,"end":729.395,"sentiment":"neutral","sentiment_score":-0.000449025392299518}],"sentiment":"neutral","sentiment_score":-0.000449025392299518,"channel":0,"num_words":1,"start":728.895,"end":729.395},{"sentences":[{"text":"What was that 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with?","start":753.0,"end":755.64,"sentiment":"neutral","sentiment_score":0.2241488297780355},{"text":"Okay.","start":755.64,"end":756.12,"sentiment":"neutral","sentiment_score":0.32187527418136597},{"text":"Have a great day.","start":756.12,"end":757.10004,"sentiment":"positive","sentiment_score":0.5589910373091698},{"text":"Bye bye.","start":758.60004,"end":759.34,"sentiment":"neutral","sentiment_score":0.09035569429397582}],"sentiment":"neutral","sentiment_score":0.2908587420687956,"channel":1,"num_words":17,"start":752.36005,"end":759.34},{"sentences":[{"text":"Bye bye.","start":759.4,"end":760.14,"sentiment":"neutral","sentiment_score":0.017583444714546204}],"sentiment":"neutral","sentiment_score":0.017583444714546204,"channel":1,"num_words":2,"start":759.4,"end":760.14}]},"summary":{"result":"success","short":"The customer is trying to reach the hardware sales team and is asked to press a number to be transferred. The customer is then transferred to another representative who is not answering and is asked to call back later. The customer is also asked about a product and given their account number and account name."},"intents":{"segments":[{"text":"Is it okay with you if I get your callback number so I can give it to him later? Would that be okay with you?","start_word":355,"end_word":379,"intents":[{"intent":"Request callback number","confidence_score":0.045287836}]},{"text":"I'm confirming if they are all in a meeting right now because I can see here in Teams that they are all in a meeting status right now. But, yeah, I'm just I'm still waiting for them. No worries.","start_word":421,"end_word":459,"intents":[{"intent":"Confirm meeting status","confidence_score":0.71124405}]},{"text":"Wanted to inquire about a product. Mhmm. Yep.","start_word":537,"end_word":544,"intents":[{"intent":"Inquire about product inquiry","confidence_score":0.07232183}]},{"text":"Do you want my account number? Yeah.","start_word":560,"end_word":566,"intents":[{"intent":"Provide account number","confidence_score":0.27993917}]},{"text":"Is there anything else I can help you with?","start_word":619,"end_word":627,"intents":[{"intent":"Remind about other items","confidence_score":0.004938295},{"intent":"Offer assistance","confidence_score":0.06846298}]}]},"sentiments":{"segments":[{"text":"You for calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. For licensing, quotes, and renewals, say quotes or renewals or press 1. For for licensing orders and resolutions, say orders or resolutions or press 2. To hear these options again, press 9. Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative. Your call is important to us. Hello. Good morning. This is Micah from IniMica sales. How can I help you? Good morning, Michael. This is Ross with Techconsistent. How are you, ma'am?","start_word":0,"end_word":128,"sentiment":"neutral","sentiment_score":0.016310418024659157},{"text":"I'm good, sir.","start_word":129,"end_word":131,"sentiment":"positive","sentiment_score":0.39349713921546936},{"text":"How about you?","start_word":132,"end_word":134,"sentiment":"neutral","sentiment_score":0.2790558338165283},{"text":"That's great. Thank you, buddy.","start_word":135,"end_word":139,"sentiment":"positive","sentiment_score":0.5483788251876831},{"text":"Well, Michael, it would be very helpful if you can just transfer this call to the hardware sales team. Okay. Do you have a job ID as reference, or have you Nope. sent an email to me? Okay. Okay. Can Actually, I I'm trying what to is call them. Okay? For what vendor? Mhmm. Sorry. Come again? For what vendor is this? What license? My no. For hardware quote, What actually, okay. we got one customer who is after, like, following things. And I'm trying to call, like, hardware sales team, but they are not answering. So I have to, you know, call on this licensing number. Okay. Okay. How can I do you have any reference or or from that team who can I reach out to? Maybe Maria? Maria? Yep. Maria. Mhmm. What is her surname? One second. Maria Yulin Rinpabla. Maria Sorry. Pardon, please? Tablanga. Tablanga. Sorry. I can't Tablanga. see that. T a b l a n g. Tablang. C a Okay. b Okay. dot. Let me check if I can search that name here on our Teams. C e account manager. Okay. Yeah. Okay. It's Maria William Tablanga. Okay. Let me just check if she's available right now. Upon checking, Maria is having a meeting right now. She's actually presenting. Is it okay with you if I get your callback number so I can give it to him later? Would that be okay with you? Or is there anyone else who can help us out? Okay. Let me just check with her team. Like, it was a urgent, you know? Mhmm. Hello? Yep. I'm still here. I'm just waiting for their team to, you know, reply. I'm confirming if they are all in a meeting right now because I can see here in Teams that they are all in a meeting status right now. But, yeah, I'm just I'm still waiting for them. No worries. I hope I can I'll let Maya give me a callback once she's free. Mhmm. Okay. Can I have the callback number, please? Yep. Mhmm. 614888 Mhmm. 38. 98943. Sorry. 98 Nine five three. 953. Okay. Let me just repeat that. It's 61488898953. Correct. Ross. Okay. Got it. Okay. May I know your name sorry. I forgot to ask. Ross from the consistence. Loss. Ross. Okay. And, also, may I know just a brief about the concern? Wanted to inquire about a product. Mhmm. Yep. And if you want, I can give my account number as well. Mhmm. Okay. Please. Do you want my account number? Yeah. Alright. 401 Mhmm. 401. 586. Sorry? 586. 586. Yes. Okay. Got it. And also for what hardware, like, what brand is this? Datalogic. What was that again? DataLogic. DataLogic. Yep. DataLogic. Okay. Okay. Got it. Okay. I will just remind her again later after the meeting to call you back. Hello? Okay. Is there anything else I can help you with? Okay.","start_word":140,"end_word":628,"sentiment":"neutral","sentiment_score":0.016973673657405597},{"text":"Have a great day.","start_word":629,"end_word":632,"sentiment":"positive","sentiment_score":0.6138516664505005},{"text":"Bye bye. Bye bye.","start_word":633,"end_word":636,"sentiment":"neutral","sentiment_score":0.09765605628490448}],"average":{"sentiment":"neutral","sentiment_score":0.031740100926836615}}}}