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We use voice biometrics to provide a highly secure and faster way to access your information. A recording of your call may be used to improve our systems and services. With Voice Biometrics, we collect a voice recording to create your unique voiceprint, which may be used to verify your identity. You do not have to consent to collection of your voice print. If you do not want your voice print to be collected and used to verify your identity, we will instead ask you several questions each time we have a call with you in order to verify your identity. To hear information about the collection of personal information, including your tax file number, press 1. So I can identify you, please say after me, in Australia, my voice identifies me. Please enter your personal tax file number or Australian business number followed by the hash key. Alternatively, please hold. The number you entered is not valid. Please try again. Please make a selection from the following. If you're calling about your personal superannuation, including unpaid, ATO held super or lost super, supelection, and excess contributions, press 1. If you're calling about compassionate release of superannuation, first home super saver, or downsizer measures, press 2. If you're an employer calling about your superannuation obligations, including small business superannuation clearing house inquiries, press 3. If you're calling on behalf of a self managed super fund, division two nine three tax notices of assessment, or for all other inquiries, press 4. To hear these For inquiries about your self managed super fund, press 1. For inquiries about division two nine three Thank you for calling the Australian Taxation Office. Our service is currently experiencing peak demand, and we're unable to answer your call at this time. Our website may have the answer to your question. Or if you have a general tax inquiry, our online virtual assistant, Alex, can assist you. Find her at ato.gov.au. Alternatively, our online services and phone self help services are available to use. 132865 for 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to the Australian Taxation Office superannuation info line. We use voice biometrics to provide a highly secure and faster way to access your information. A recording of your call may be used to improve our systems and services. With Voice Biometrics, we collect a voice recording to create your unique voiceprint, which may be used to verify your identity. You do not have to consent to collection of your voice print.\n\nIf you do not want your voice print to be collected and used to verify your identity, we will instead ask you several questions each time we have a call with you in order to verify your identity. To hear information about the collection of personal information, including your tax file number, press 1. So I can identify you, please say after me, in Australia, my voice identifies me. Please enter your personal tax file number or Australian business number followed by the hash key. Alternatively, please hold.\n\nThe number you entered is not valid. Please try again. Please make a selection from the following. If you're calling about your personal superannuation, including unpaid, ATO held super or lost super, supelection, and excess contributions, press 1. If you're calling about compassionate release of superannuation, first home super saver, or downsizer measures, press 2.\n\nIf you're an employer calling about your superannuation obligations, including small business superannuation clearing house inquiries, press 3. If you're calling on behalf of a self managed super fund, division two nine three tax notices of assessment, or for all other inquiries, press 4. To hear these For inquiries about your self managed super fund, press 1. For inquiries about division two nine three Thank you for calling the Australian Taxation Office. Our service is currently experiencing peak demand, and we're unable to answer your call at this time.\n\nOur website may have the answer to your question. Or if you have a general tax inquiry, our online virtual assistant, Alex, can assist you. Find her at ato.gov.au. Alternatively, our online services and phone self help services are available to use. 132865 for individual.","paragraphs":[{"sentences":[{"text":"Welcome to the Australian Taxation Office superannuation info line.","start":0.79999995,"end":5.06,"sentiment":"neutral","sentiment_score":0.2730882085031933},{"text":"We use voice biometrics to provide a highly secure and faster way to access your information.","start":5.52,"end":11.78,"sentiment":"positive","sentiment_score":0.3648262480273843},{"text":"A recording of your call may be used to improve our systems and services.","start":12.514999,"end":17.335,"sentiment":"neutral","sentiment_score":0.16683212987014226},{"text":"With Voice Biometrics, we collect a voice recording to create your unique voiceprint, which may be used to verify your identity.","start":17.795,"end":26.775,"sentiment":"neutral","sentiment_score":0.1433207325282551},{"text":"You do not have to consent to collection of your voice 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1.","start":105.895,"end":118.1,"sentiment":"neutral","sentiment_score":-0.03147100652789786},{"text":"If you're calling about compassionate release of superannuation, first home super saver, or downsizer measures, press 2.","start":118.24,"end":127.195,"sentiment":"neutral","sentiment_score":-0.024228082257596886}],"sentiment":"neutral","sentiment_score":-0.07055547921495005,"num_words":55,"start":89.08,"end":127.195},{"sentences":[{"text":"If you're an employer calling about your superannuation obligations, including small business superannuation clearing house inquiries, press 3.","start":127.255,"end":136.715,"sentiment":"neutral","sentiment_score":-0.024729698482486937},{"text":"If you're calling on behalf of a self managed super fund, division two nine three tax notices of assessment, or for all other inquiries, press 4.","start":136.775,"end":147.03,"sentiment":"neutral","sentiment_score":-0.016295909881591797},{"text":"To hear these For inquiries about your self managed super fund, press 1.","start":147.33,"end":152.39,"sentiment":"neutral","sentiment_score":-0.0006869761273264885},{"text":"For inquiries about division two nine three Thank you for calling the Australian Taxation Office.","start":152.45,"end":158.065,"sentiment":"neutral","sentiment_score":-0.08738252619902293},{"text":"Our service is currently experiencing peak demand, and we're unable to answer your call at this time.","start":158.065,"end":163.925,"sentiment":"negative","sentiment_score":-0.6041276560110205}],"sentiment":"neutral","sentiment_score":-0.1399850220722931,"num_words":89,"start":127.255,"end":163.925},{"sentences":[{"text":"Our website may have the answer to your question.","start":164.225,"end":166.725,"sentiment":"neutral","sentiment_score":-0.2769792526960373},{"text":"Or if you have a general tax inquiry, our online virtual assistant, Alex, can assist you.","start":167.185,"end":173.23999,"sentiment":"neutral","sentiment_score":-0.058247750625014305},{"text":"Find her at ato.gov.au.","start":173.45999,"end":176.59999,"sentiment":"neutral","sentiment_score":-0.015266726724803448},{"text":"Alternatively, our online services and phone self help services are available to use.","start":177.12694,"end":182.90694,"sentiment":"neutral","sentiment_score":-0.04067067085550381},{"text":"132865 for individual.","start":183.20694,"end":186.34694,"sentiment":"neutral","sentiment_score":-0.043507326394319534}],"sentiment":"neutral","sentiment_score":-0.09211299758818414,"num_words":45,"start":164.225,"end":186.34694}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to the Australian Taxation Office superannuation info line. We use voice biometrics to provide a highly secure and faster way to access your information. A recording of your call may be used to improve our systems and services. With Voice Biometrics, we collect a voice recording to create your unique voiceprint, which may be used to verify your identity. You do not have to consent to collection of your voice print.\n\nIf you do not want your voice print to be collected and used to verify your identity, we will instead ask you several questions each time we have a call with you in order to verify your identity. To hear information about the collection of personal information, including your tax file number, press 1. So I can identify you, please say after me, in Australia, my voice identifies me.\n\nChannel 0: In Australia, my voice identifies me.\n\nChannel 1: Please enter your personal tax file number or Australian business number followed by the hash key. Alternatively, please hold. The number you entered is not valid. Please try again. Please make a selection from the following.\n\nIf you're calling about your personal superannuation, including unpaid, ATO held super or lost super, supelection, and excess contributions, press 1. If you're calling about compassionate release of superannuation, first home super saver, or downsizer measures, press 2. If you're an employer calling about your superannuation obligations, including small business superannuation clearing house inquiries, press 3. If you're calling on behalf of a self managed super fund, division two nine three tax notices of assessment, or for all other inquiries, press 4. To hear these For inquiries about your self managed super fund, press 1.\n\nFor inquiries about division two nine three Thank you for calling the Australian Taxation Office. Our service is currently experiencing peak demand, and we're unable to answer your call at this time. Our website may have the answer to your question. Or if you have a general tax inquiry, our online virtual assistant, Alex, can assist you. Find her at ato.gov.au.\n\nAlternatively, our online services and phone self help services are available to use. 132865 for individual.","paragraphs":[{"sentences":[{"text":"Welcome to the Australian Taxation Office superannuation info line.","start":0.79999995,"end":5.06,"sentiment":"neutral","sentiment_score":0.2730882085031933},{"text":"We use voice biometrics to provide a highly secure and faster way to access your information.","start":5.52,"end":11.78,"sentiment":"positive","sentiment_score":0.3648262480273843},{"text":"A recording of your call may be used to improve our systems and services.","start":12.514999,"end":17.335,"sentiment":"neutral","sentiment_score":0.16683212987014226},{"text":"With Voice Biometrics, we collect a voice recording to create your unique voiceprint, which may be used to verify your identity.","start":17.795,"end":26.775,"sentiment":"neutral","sentiment_score":0.1433207325282551},{"text":"You do not have to consent to collection of your voice print.","start":27.25,"end":30.79,"sentiment":"neutral","sentiment_score":0.05840745366488894}],"sentiment":"neutral","sentiment_score":0.19918456236417922,"channel":1,"num_words":72,"start":0.79999995,"end":30.79},{"sentences":[{"text":"If you do not want your voice print to be collected and used to verify your identity, we will instead ask you several questions each time we have a call with you in order to verify your identity.","start":31.17,"end":43.255,"sentiment":"neutral","sentiment_score":0.08846355670768964},{"text":"To hear information about the collection of personal information, including your tax file number, press 1.","start":43.555,"end":49.815002,"sentiment":"neutral","sentiment_score":0.03929922415409237},{"text":"So I can identify you, please say after me, in Australia, my voice identifies me.","start":56.56,"end":62.82,"sentiment":"neutral","sentiment_score":0.05127779506146908}],"sentiment":"neutral","sentiment_score":0.0689792705402858,"channel":1,"num_words":69,"start":31.17,"end":62.82},{"sentences":[{"text":"In Australia, my voice identifies me.","start":64.115,"end":67.095,"sentiment":"neutral","sentiment_score":0.015572886603573958}],"sentiment":"neutral","sentiment_score":0.015572886603573958,"channel":0,"num_words":6,"start":64.115,"end":67.095},{"sentences":[{"text":"Please enter your personal tax file number or Australian business number followed by the hash key.","start":70.905,"end":76.585,"sentiment":"neutral","sentiment_score":0.009788376977667212},{"text":"Alternatively, please hold.","start":76.585,"end":78.365,"sentiment":"neutral","sentiment_score":-0.038323606053988137},{"text":"The number you entered is not valid.","start":89.08,"end":91.26,"sentiment":"neutral","sentiment_score":-0.25093138217926025},{"text":"Please try again.","start":91.32,"end":92.46,"sentiment":"neutral","sentiment_score":-0.282041201988856},{"text":"Please make a selection from the following.","start":103.655,"end":105.675,"sentiment":"neutral","sentiment_score":-0.029305648590837206}],"sentiment":"neutral","sentiment_score":-0.07683721132990387,"channel":1,"num_words":36,"start":70.905,"end":105.675},{"sentences":[{"text":"If you're calling about your personal superannuation, including unpaid, ATO held super or lost super, supelection, and excess contributions, press 1.","start":105.895,"end":118.1,"sentiment":"neutral","sentiment_score":-0.03147100652789786},{"text":"If you're calling about compassionate release of superannuation, first home super saver, or downsizer measures, press 2.","start":118.24,"end":127.195,"sentiment":"neutral","sentiment_score":-0.024228082257596886},{"text":"If you're an employer calling about your superannuation obligations, including small business superannuation clearing house inquiries, press 3.","start":127.255,"end":136.715,"sentiment":"neutral","sentiment_score":-0.024729698482486937},{"text":"If you're calling on behalf of a self managed super fund, division two nine three tax notices of assessment, or for all other inquiries, press 4.","start":136.775,"end":147.03,"sentiment":"neutral","sentiment_score":-0.016295909881591797},{"text":"To hear these For inquiries about your self managed super fund, press 1.","start":147.33,"end":152.39,"sentiment":"neutral","sentiment_score":-0.0006869761273264885}],"sentiment":"neutral","sentiment_score":-0.0205318679444884,"channel":1,"num_words":95,"start":105.895,"end":152.39},{"sentences":[{"text":"For inquiries about division two nine three Thank you for calling the Australian Taxation Office.","start":152.45,"end":158.065,"sentiment":"neutral","sentiment_score":-0.08738252619902293},{"text":"Our service is currently experiencing peak demand, and we're unable to answer your call at this 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individual.","start":183.20694,"end":186.34694,"sentiment":"neutral","sentiment_score":-0.043507326394319534}],"sentiment":"neutral","sentiment_score":-0.04120254376903176,"channel":1,"num_words":16,"start":177.12694,"end":186.34694}]},"summary":{"result":"success","short":"The Australian Taxation Office's automated system provides a recording of a call to verify a customer's identity. The customer can access their voicep books and personal tax files, but their personal information may not be collected. The office is experiencing high demand and offers options for assistance, including online virtual assistant and phone self-help services."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Welcome to the Australian Taxation Office superannuation info line.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.2719586193561554},{"text":"We use voice biometrics to provide a highly secure and faster way to access your information.","start_word":9,"end_word":24,"sentiment":"positive","sentiment_score":0.3523695170879364},{"text":"A recording of your call may be used to improve our systems and services. With Voice Biometrics, we collect a voice recording to create your unique voiceprint, which may be used to verify your identity. You do not have to consent to collection of your voice print. If you do not want your voice print to be collected and used to verify your identity, we will instead ask you several questions each time we have a call with you in order to verify your identity. To hear information about the collection of personal information, including your tax file number, press 1. So I can identify you, please say after me, in Australia, my voice identifies me. In Australia, my voice identifies me. Please enter your personal tax file number or Australian business number followed by the hash key. Alternatively, please hold. The number you entered is not valid. Please try again. Please make a selection from the following. If you're calling about your personal superannuation, including unpaid, ATO held super or lost super, supelection, and excess contributions, press 1. If you're calling about compassionate release of superannuation, first home super saver, or downsizer measures, press 2. If you're an employer calling about your superannuation obligations, including small business superannuation clearing house inquiries, press 3. If you're calling on behalf of a self managed super fund, division two nine three tax notices of assessment, or for all other inquiries, press 4. To hear these For inquiries about your self managed super fund, press 1. For inquiries about division two nine three Thank you for calling the Australian Taxation Office.","start_word":25,"end_word":292,"sentiment":"neutral","sentiment_score":0.013562415726482868},{"text":"Our service is currently experiencing peak demand, and we're unable to answer your call at this time.","start_word":293,"end_word":309,"sentiment":"negative","sentiment_score":-0.6054914593696594},{"text":"Our website may have the answer to your question. Or if you have a general tax inquiry, our online virtual assistant, Alex, can assist you. Find her at ato.gov.au. Alternatively, our online services and phone self help services are available to use. 132865 for individual.","start_word":310,"end_word":354,"sentiment":"neutral","sentiment_score":-0.08236928284168243}],"average":{"sentiment":"neutral","sentiment_score":-0.005690709733055711}}}}