{"metadata":{"transaction_key":"deprecated","request_id":"019f8742-9259-7553-9fba-b0e3ba02ca65","sha256":"92728f8119447558e3c5c6cf3c192fcb73a13184b52c80b14c6d7505e865cf00","created":"2026-07-22T00:38:37.144Z","duration":567.9359,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1302,"output_tokens":56},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1475,"output_tokens":1478},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1475,"output_tokens":104}},"results":{"channels":[{"alternatives":[{"transcript":"Tech support. Good morning. How are you? Sorry? No. Yes. Yes. How are you? How are you? Okay. One second. Okay. Well, the the date of birth we put is the one that you gave us. I'm pretty sure of that. But, anyway, let's just double check. Not a problem. Okay. Service customer list. It was Zheng Jae Hong. You hear that one? Okay. So the account number is 529364. That's correct. Let's so what did you wanna know? Your date of birth. Hold on. Are you doing a pre, what do you call it, a prepaid SIM card or on contract? Yeah. But you're on a contract now, so all they need is just your account details. Well, there's no there is no date of birth on the on the actual settings. So it doesn't make any sense. They just need so if you're going from postpaid to prepaid, they just need your account number, and I've already given you that one. I'll give it to you again. Okay. One second. So So so your account number is 529364364. That's all they that's all they need. No. Because we don't we don't I'm just looking at this. We got your name, customer nickname, address was Unit 2745 West. There there is billing information. There's that's not there. Contact information, commercials, engine, dun dun. No. There's no last name, email address, porter lot. No. There's no porter p b x. No. There's no content. No. I don't see any date of birth there. There's none there. I don't have your date of birth on that system. Hang on. Let me look at the other one, the Splinks. It might be there, but I don't see that's got nothing to do with it. Copy. Search. Do the paste. The next time you ring up, don't ring up tech support. Ring up the accounts department. Yeah. Because like this, it's just because the techs the accounts department can can help you out a lot better with this. Okay. So the date of birth that we have is the tenth of the third nineteen seventy nine. March. Yep. Correct. Yes. I don't know, darling. I don't know. I don't know. Let me just check Super Loop mobile plans. Super Loop mobile plans. My well, okay. Let's have a look. SIM plan only. 15 gigs, $25. Which plan are you going for? Because the the cheapest one they got 15 gigs is $25. Which one? 15 GB. 15 GB, 25. Yes. Now that one there is saying hang on. Oh, come on. Yeah. 15 GB. This one. Prepaid with auto recharge. So it's got an auto recharge. What else has it got? Just hang on a sec. Alright? Is that a five g plan or a four g plan? I hate it with this. Four g. Yeah. Alright. So it's got unlimited national cost prepaid with auto charge. So it's gonna be set up on auto recharge. Unused data rollover. That's fair enough. Unlimited Standard International seven fifteen company. It doesn't say oh, here we go. Residential mobile, SuperLoop, residential mobile. Critical information. Alright. Let's have a look what it says here. Critical information summary. This summary gives you the the the the so tons of Telstra wholesale network. SuperLoop. So compliance SuperLoop, your failed payments. It's there. Come on. Information. One G one g. I don't see anything here about prepaid credit card. Under two minutes. Now on the on their critical information, it doesn't I don't see anything about date of birth. Because if you go in from postpaid to prepaid, they need the account number. You've got that that I need unless they're thinking that this is prepaid. So if you go from prepaid to prepaid, you just need your date of birth. But the the plan that you're on now, you're on postpaid. It's not prepaid. So you gotta give them the account number. Yeah. So just tell them this is a postpaid plan, and this is the account number. That's all they need. Yeah. But tell them this is not prepaid. This is postpaid. Yeah. That's alright. No problems. Alright. Thank you. Bye bye. 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Good morning. How are you? Sorry? No.\n\nYes. Yes. How are you? How are you? Okay.\n\nOne second. Okay. Well, the the date of birth we put is the one that you gave us. I'm pretty sure of that. But, anyway, let's just double check.\n\nNot a problem. Okay. Service customer list. It was Zheng Jae Hong. You hear that one?\n\nOkay. So the account number is 529364. That's correct. Let's so what did you wanna know? Your date of birth.\n\nHold on. Are you doing a pre, what do you call it, a prepaid SIM card or on contract? Yeah. But you're on a contract now, so all they need is just your account details. Well, there's no there is no date of birth on the on the actual settings.\n\nSo it doesn't make any sense. They just need so if you're going from postpaid to prepaid, they just need your account number, and I've already given you that one. I'll give it to you again. Okay. One second.\n\nSo So so your account number is 529364364. That's all they that's all they need. No. Because we don't we don't I'm just looking at this. We got your name, customer nickname, address was Unit 2745 West.\n\nThere there is billing information. There's that's not there. Contact information, commercials, engine, dun dun. No. There's no last name, email address, porter lot.\n\nNo. There's no porter p b x. No. There's no content. No.\n\nI don't see any date of birth there. There's none there. I don't have your date of birth on that system. Hang on. Let me look at the other one, the Splinks.\n\nIt might be there, but I don't see that's got nothing to do with it. Copy. Search. Do the paste. The next time you ring up, don't ring up tech support.\n\nRing up the accounts department. Yeah. Because like this, it's just because the techs the accounts department can can help you out a lot better with this. Okay. So the date of birth that we have is the tenth of the third nineteen seventy nine.\n\nMarch. Yep. Correct. Yes. I don't know, darling.\n\nI don't know. I don't know. Let me just check Super Loop mobile plans. Super Loop mobile plans. My well, okay.\n\nLet's have a look. SIM plan only. 15 gigs, $25. Which plan are you going for? Because the the cheapest one they got 15 gigs is $25.\n\nWhich one? 15 GB. 15 GB, 25. Yes. Now that one there is saying hang on.\n\nOh, come on. Yeah. 15 GB. This one. Prepaid with auto recharge.\n\nSo it's got an auto recharge. What else has it got? Just hang on a sec. Alright? Is that a five g plan or a four g plan?\n\nI hate it with this. Four g. Yeah. Alright. So it's got unlimited national cost prepaid with auto charge.\n\nSo it's gonna be set up on auto recharge. Unused data rollover. That's fair enough. Unlimited Standard International seven fifteen company. It doesn't say oh, here we go.\n\nResidential mobile, SuperLoop, residential mobile. Critical information. Alright. Let's have a look what it says here. Critical information summary.\n\nThis summary gives you the the the the so tons of Telstra wholesale network. SuperLoop. So compliance SuperLoop, your failed payments. It's there. Come on.\n\nInformation. One G one g. I don't see anything here about prepaid credit card. Under two minutes. Now on the on their critical information, it doesn't I don't see anything about date of birth.\n\nBecause if you go in from postpaid to prepaid, they need the account number. You've got that that I need unless they're thinking that this is prepaid. So if you go from prepaid to prepaid, you just need your date of birth. But the the plan that you're on now, you're on postpaid. It's not prepaid.\n\nSo you gotta give them the account number. Yeah. So just tell them this is a postpaid plan, and this is the account number. That's all they need. Yeah.\n\nBut tell them this is not prepaid. This is postpaid. Yeah. That's alright. No problems.\n\nAlright. Thank you. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Tech support.","start":0.24,"end":0.98,"sentiment":"neutral","sentiment_score":0.034193698316812515},{"text":"Good morning.","start":4.48,"end":5.12,"sentiment":"positive","sentiment_score":0.41280747950077057},{"text":"How are you?","start":5.12,"end":5.94,"sentiment":"neutral","sentiment_score":0.27519163489341736},{"text":"Sorry?","start":9.5199995,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.009832956828176975},{"text":"No.","start":12.645,"end":13.145,"sentiment":"neutral","sentiment_score":-0.03820686787366867}],"sentiment":"neutral","sentiment_score":0.18791148325221407,"num_words":9,"start":0.24,"end":13.145},{"sentences":[{"text":"Yes.","start":16.085001,"end":16.565,"sentiment":"neutral","sentiment_score":0.0240379236638546},{"text":"Yes.","start":16.565,"end":16.885,"sentiment":"neutral","sentiment_score":0.02512260898947716},{"text":"How are you?","start":16.885,"end":17.705,"sentiment":"neutral","sentiment_score":0.025075316429138184},{"text":"How are you?","start":21.445,"end":22.345001,"sentiment":"neutral","sentiment_score":0.07239562273025513},{"text":"Okay.","start":59.1,"end":59.5,"sentiment":"neutral","sentiment_score":-0.01668376289308071}],"sentiment":"neutral","sentiment_score":0.03609884302649233,"num_words":9,"start":16.085001,"end":59.5},{"sentences":[{"text":"One second.","start":59.5,"end":63.199997,"sentiment":"neutral","sentiment_score":-0.012439583893865347},{"text":"Okay.","start":67.34,"end":67.84,"sentiment":"neutral","sentiment_score":-0.008062112145125866},{"text":"Well, the the date of birth we put is the one that you gave us.","start":70.795006,"end":73.435005,"sentiment":"neutral","sentiment_score":-0.02078038106362025},{"text":"I'm pretty sure of that.","start":73.435005,"end":74.475,"sentiment":"neutral","sentiment_score":-0.025490732863545418},{"text":"But, anyway, let's just double check.","start":74.475,"end":75.915,"sentiment":"neutral","sentiment_score":-0.03200437252720197}],"sentiment":"neutral","sentiment_score":-0.02290092742648618,"num_words":29,"start":59.5,"end":75.915},{"sentences":[{"text":"Not a problem.","start":75.915,"end":76.735,"sentiment":"neutral","sentiment_score":0.00840741271773974},{"text":"Okay.","start":84.08,"end":84.58,"sentiment":"neutral","sentiment_score":0.0014609238132834437},{"text":"Service customer list.","start":95.36,"end":97.62,"sentiment":"neutral","sentiment_score":0.0011636540293693542},{"text":"It was Zheng Jae Hong.","start":98.845,"end":102.604996,"sentiment":"neutral","sentiment_score":0.008722153306007386},{"text":"You hear that one?","start":102.604996,"end":103.424995,"sentiment":"neutral","sentiment_score":-0.0010044935625046492}],"sentiment":"neutral","sentiment_score":0.004360432270914316,"num_words":16,"start":75.915,"end":103.424995},{"sentences":[{"text":"Okay.","start":105.564995,"end":105.965,"sentiment":"neutral","sentiment_score":0.011954022571444511},{"text":"So the account number is 529364.","start":105.965,"end":108.685,"sentiment":"neutral","sentiment_score":0.01446398968497912},{"text":"That's correct.","start":108.685,"end":109.505,"sentiment":"neutral","sentiment_score":0.020226224791258574},{"text":"Let's so what did you wanna know?","start":111.405,"end":113.83,"sentiment":"neutral","sentiment_score":-0.021530912656869208},{"text":"Your date of birth.","start":113.83,"end":114.89,"sentiment":"neutral","sentiment_score":-0.01581570552662015}],"sentiment":"neutral","sentiment_score":-0.003739440022036433,"num_words":20,"start":105.564995,"end":114.89},{"sentences":[{"text":"Hold on.","start":137.715,"end":138.455,"sentiment":"neutral","sentiment_score":-0.07164033874869347},{"text":"Are you doing a pre, what do you call it, a prepaid SIM card or on contract?","start":138.835,"end":147.87001,"sentiment":"neutral","sentiment_score":-0.051688095116439986},{"text":"Yeah.","start":151.61,"end":151.85,"sentiment":"neutral","sentiment_score":-0.04042694345116615},{"text":"But you're on a contract now, so all they need is just your account details.","start":151.85,"end":155.63,"sentiment":"neutral","sentiment_score":-0.06108413363496463},{"text":"Well, there's no there is no date of birth on the on the actual settings.","start":156.265,"end":160.045,"sentiment":"neutral","sentiment_score":-0.22755911449591318}],"sentiment":"neutral","sentiment_score":-0.107841079197824,"num_words":50,"start":137.715,"end":160.045},{"sentences":[{"text":"So it doesn't make any sense.","start":162.265,"end":164.105,"sentiment":"negative","sentiment_score":-0.3421848664681117},{"text":"They just need so if you're going from postpaid to prepaid, they just need your account number, and I've already given you that one.","start":164.105,"end":170.105,"sentiment":"neutral","sentiment_score":-0.10355150233954191},{"text":"I'll give it to you again.","start":170.105,"end":171.405,"sentiment":"neutral","sentiment_score":0.0013617103815401304},{"text":"Okay.","start":172.05,"end":172.55,"sentiment":"neutral","sentiment_score":0.06351254135370255},{"text":"One second.","start":175.25626,"end":178.9625,"sentiment":"neutral","sentiment_score":0.02304425835609436}],"sentiment":"neutral","sentiment_score":-0.11334804960519343,"num_words":39,"start":162.265,"end":178.9625},{"sentences":[{"text":"So So so your account number is 529364364.","start":181.66875,"end":195.615,"sentiment":"neutral","sentiment_score":0.022765271249227226},{"text":"That's all they that's all they need.","start":197.675,"end":203.67,"sentiment":"neutral","sentiment_score":0.012913577524679047},{"text":"No.","start":206.12999,"end":206.29,"sentiment":"neutral","sentiment_score":-0.2129887044429779},{"text":"Because we don't we don't I'm just looking at this.","start":206.29,"end":212.23,"sentiment":"neutral","sentiment_score":-0.19297789484262468},{"text":"We got your name, customer nickname, address was Unit 2745 West.","start":212.53,"end":219.47499,"sentiment":"neutral","sentiment_score":-0.07899429039521651}],"sentiment":"neutral","sentiment_score":-0.07403209823108203,"num_words":37,"start":181.66875,"end":219.47499},{"sentences":[{"text":"There there is billing information.","start":220.495,"end":222.435,"sentiment":"neutral","sentiment_score":-0.12285856157541275},{"text":"There's that's not there.","start":223.69499,"end":225.075,"sentiment":"neutral","sentiment_score":-0.1338929645717144},{"text":"Contact information, commercials, engine, dun dun.","start":229.06999,"end":232.37,"sentiment":"neutral","sentiment_score":-0.07155676434437434},{"text":"No.","start":234.43,"end":234.59,"sentiment":"neutral","sentiment_score":-0.24646233022212985},{"text":"There's no last name, email address, porter lot.","start":234.59,"end":244.085,"sentiment":"neutral","sentiment_score":-0.280972421169281}],"sentiment":"neutral","sentiment_score":-0.1697269563252727,"num_words":24,"start":220.495,"end":244.085},{"sentences":[{"text":"No.","start":244.085,"end":244.24501,"sentiment":"neutral","sentiment_score":-0.2560972571372986},{"text":"There's no porter p b x.","start":244.24501,"end":246.185,"sentiment":"neutral","sentiment_score":-0.2791121204694112},{"text":"No.","start":247.205,"end":247.445,"sentiment":"negative","sentiment_score":-0.4573744237422943},{"text":"There's no content.","start":247.445,"end":248.32501,"sentiment":"negative","sentiment_score":-0.5720861156781515},{"text":"No.","start":248.32501,"end":248.565,"sentiment":"negative","sentiment_score":-0.4939790666103363}],"sentiment":"negative","sentiment_score":-0.38319848477840424,"num_words":12,"start":244.085,"end":248.565},{"sentences":[{"text":"I don't see any date of birth there.","start":248.565,"end":250.24501,"sentiment":"negative","sentiment_score":-0.5036874376237392},{"text":"There's none there.","start":250.24501,"end":251.22,"sentiment":"negative","sentiment_score":-0.428655743598938},{"text":"I don't have your date of birth on that system.","start":252.58,"end":255.88,"sentiment":"negative","sentiment_score":-0.34335941076278687},{"text":"Hang on.","start":257.38,"end":257.78,"sentiment":"neutral","sentiment_score":-0.16044622659683228},{"text":"Let me look at the other one, the Splinks.","start":257.78,"end":262.04,"sentiment":"neutral","sentiment_score":-0.08611088328891331}],"sentiment":"neutral","sentiment_score":-0.307654726319015,"num_words":32,"start":248.565,"end":262.04},{"sentences":[{"text":"It might be there, but I don't see that's got nothing to do with it.","start":263.895,"end":267.415,"sentiment":"neutral","sentiment_score":-0.23081766764322917},{"text":"Copy.","start":267.415,"end":267.915,"sentiment":"neutral","sentiment_score":-0.04703046754002571},{"text":"Search.","start":269.895,"end":270.395,"sentiment":"neutral","sentiment_score":-0.04426255077123642},{"text":"Do the paste.","start":271.415,"end":272.715,"sentiment":"neutral","sentiment_score":-0.03618954122066498},{"text":"The next time you ring up, don't ring up tech support.","start":274.775,"end":277.175,"sentiment":"neutral","sentiment_score":-0.10297274725003676}],"sentiment":"neutral","sentiment_score":-0.1546718347216806,"num_words":31,"start":263.895,"end":277.175},{"sentences":[{"text":"Ring up the accounts department.","start":277.175,"end":278.635,"sentiment":"neutral","sentiment_score":-0.07370442524552345},{"text":"Yeah.","start":280.53,"end":280.77002,"sentiment":"neutral","sentiment_score":0.0887313038110733},{"text":"Because like this, it's just because the techs the accounts department can can help you out a lot better with this.","start":280.77002,"end":293.895,"sentiment":"neutral","sentiment_score":0.14399198158865884},{"text":"Okay.","start":294.375,"end":294.775,"sentiment":"neutral","sentiment_score":0.038589298725128174},{"text":"So the date of birth that we have is the tenth of the third nineteen seventy nine.","start":294.775,"end":301.595,"sentiment":"neutral","sentiment_score":0.03365312418078675}],"sentiment":"neutral","sentiment_score":0.07454962668319544,"num_words":45,"start":277.175,"end":301.595},{"sentences":[{"text":"March.","start":306.055,"end":306.555,"sentiment":"neutral","sentiment_score":0.0048338971100747585},{"text":"Yep.","start":307.335,"end":307.8,"sentiment":"neutral","sentiment_score":0.0101527851074934},{"text":"Correct.","start":310.84,"end":311.24,"sentiment":"neutral","sentiment_score":0.024210495874285694},{"text":"Yes.","start":311.24,"end":311.74,"sentiment":"neutral","sentiment_score":0.015846461057662964},{"text":"I don't know, darling.","start":315.4,"end":316.75998,"sentiment":"neutral","sentiment_score":-0.1888248287141323}],"sentiment":"neutral","sentiment_score":-0.08753195946337655,"num_words":8,"start":306.055,"end":316.75998},{"sentences":[{"text":"I don't know.","start":316.75998,"end":317.65997,"sentiment":"neutral","sentiment_score":-0.16135957837104797},{"text":"I don't know.","start":320.52,"end":321.65997,"sentiment":"neutral","sentiment_score":-0.13252821067969003},{"text":"Let me just check Super Loop mobile plans.","start":322.525,"end":325.905,"sentiment":"neutral","sentiment_score":-0.007046779850497842},{"text":"Super Loop mobile plans.","start":327.245,"end":331.665,"sentiment":"neutral","sentiment_score":0.008955824188888073},{"text":"My well, okay.","start":341.75,"end":342.55,"sentiment":"neutral","sentiment_score":0.03276656816403071}],"sentiment":"neutral","sentiment_score":-0.0382816478432644,"num_words":21,"start":316.75998,"end":342.55},{"sentences":[{"text":"Let's have a look.","start":342.55,"end":343.53,"sentiment":"neutral","sentiment_score":0.030878446996212006},{"text":"SIM plan only.","start":344.94998,"end":346.49,"sentiment":"neutral","sentiment_score":0.020069556621213753},{"text":"15 gigs, $25.","start":352.41498,"end":354.595,"sentiment":"neutral","sentiment_score":0.015526341274380684},{"text":"Which plan are you going for?","start":356.97498,"end":358.675,"sentiment":"neutral","sentiment_score":0.015015401567022005},{"text":"Because the the cheapest one they got 15 gigs is $25.","start":362.41,"end":366.03,"sentiment":"neutral","sentiment_score":0.02490109493109313}],"sentiment":"neutral","sentiment_score":0.02201133093762177,"num_words":27,"start":342.55,"end":366.03},{"sentences":[{"text":"Which one?","start":373.85,"end":374.67,"sentiment":"neutral","sentiment_score":0.014793932903558016},{"text":"15 GB.","start":376.875,"end":377.855,"sentiment":"neutral","sentiment_score":0.023160667158663273},{"text":"15 GB, 25.","start":378.235,"end":380.155,"sentiment":"neutral","sentiment_score":0.015521786796549955},{"text":"Yes.","start":380.155,"end":380.655,"sentiment":"neutral","sentiment_score":0.03244859352707863},{"text":"Now that one there is saying hang on.","start":381.675,"end":383.775,"sentiment":"neutral","sentiment_score":0.00018808478489518187}],"sentiment":"neutral","sentiment_score":0.009776739520020783,"num_words":16,"start":373.85,"end":383.775},{"sentences":[{"text":"Oh, come on.","start":385.35498,"end":385.915,"sentiment":"neutral","sentiment_score":0.002787203062325716},{"text":"Yeah.","start":385.915,"end":386.235,"sentiment":"neutral","sentiment_score":0.012261423282325268},{"text":"15 GB.","start":386.235,"end":387.215,"sentiment":"neutral","sentiment_score":0.013303149957209826},{"text":"This one.","start":387.35498,"end":388.175,"sentiment":"neutral","sentiment_score":0.015438009984791279},{"text":"Prepaid with auto recharge.","start":389.19998,"end":391.22,"sentiment":"neutral","sentiment_score":0.015678824856877327}],"sentiment":"neutral","sentiment_score":0.011735054315067828,"num_words":12,"start":385.35498,"end":391.22},{"sentences":[{"text":"So it's got an auto recharge.","start":391.28,"end":393.06,"sentiment":"neutral","sentiment_score":0.02045239321887493},{"text":"What else has it got?","start":395.03998,"end":396.41998,"sentiment":"neutral","sentiment_score":0.006463450565934181},{"text":"Just hang on a sec.","start":397.44,"end":398.56,"sentiment":"neutral","sentiment_score":0.002246318478137255},{"text":"Alright?","start":398.56,"end":399.06,"sentiment":"neutral","sentiment_score":0.016178207471966743},{"text":"Is that a five g plan or a four g plan?","start":411.825,"end":414.725,"sentiment":"neutral","sentiment_score":0.003335695756091313}],"sentiment":"neutral","sentiment_score":0.007826216618663498,"num_words":28,"start":391.28,"end":414.725},{"sentences":[{"text":"I hate it with this.","start":416.545,"end":417.605,"sentiment":"neutral","sentiment_score":-0.21662863194942475},{"text":"Four 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This is yeah. I'm good. Are you the dog? May I have your name? Oh, Tom. Is this right? Oh, Tom. Tom. Yeah. This is Jing Hong Jing Hong Zeng speaking. Susan. Yeah. Yeah. I'm good. I'm good. Thank you. Yeah. The, yeah, the purpose I'm calling you is that, you know, I I changed from I changed my Internet the server Internet provider to to SuperLoop, But they tried to activate my new SIM card, but they they noticed that in the system, the Airtel, the right my birth date of birth is different with the one I provided. Would you please help me to check what is my date of birth from your side? Yeah. Sure. Yeah. But they say the difference. Yeah. Yeah. Yeah. Right. It's mine. Sorry? Yeah. I just want to confirm with your what is my date of birth in your system because I tried to connect to activate my card, SIM card. They said there's an doesn't match with the date of birth. Prepaid SIM card. Okay, sir. Five five five two nine 364. Account number. Okay. Okay. Account number. But you mean I didn't put my date of birth in your system? Is this Okay. Sure. Sure. Times what what is the month? March and the '70 1979. Yeah. But why the said is different? Yeah. Four g. Date data is 15 GB, this one. Super yeah. So I was just well, that one. Sure. Sure. For tea. Yeah. Prepaid. I talked to them. Yeah. Okay. Okay. I I just try one more time if yeah. Yeah. Sure. Okay. Okay. I got it. Yeah. Thank you, sir. Yeah. I'm really appreciate. Yeah. Yeah. Okay. Thank you. 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This is yeah. I'm good. Are you the dog? May I have your name?\n\nOh, Tom. Is this right? Oh, Tom. Tom. Yeah.\n\nThis is Jing Hong Jing Hong Zeng speaking. Susan. Yeah. Yeah. I'm good.\n\nI'm good. Thank you. Yeah. The, yeah, the purpose I'm calling you is that, you know, I I changed from I changed my Internet the server Internet provider to to SuperLoop, But they tried to activate my new SIM card, but they they noticed that in the system, the Airtel, the right my birth date of birth is different with the one I provided. Would you please help me to check what is my date of birth from your side?\n\nYeah. Sure. Yeah. But they say the difference. Yeah.\n\nYeah. Yeah. Right. It's mine. Sorry?\n\nYeah. I just want to confirm with your what is my date of birth in your system because I tried to connect to activate my card, SIM card. They said there's an doesn't match with the date of birth. Prepaid SIM card. Okay, sir.\n\nFive five five two nine 364. Account number. Okay. Okay. Account number.\n\nBut you mean I didn't put my date of birth in your system? Is this Okay. Sure. Sure. Times what what is the month?\n\nMarch and the '70 1979. Yeah. But why the said is different? Yeah. Four g.\n\nDate data is 15 GB, this one. Super yeah. So I was just well, that one. Sure. Sure.\n\nFor tea. Yeah. Prepaid. I talked to them. Yeah.\n\nOkay. Okay. I I just try one more time if yeah. Yeah. Sure.\n\nOkay. Okay. I got it. Yeah. Thank you, sir.\n\nYeah. I'm really appreciate. Yeah. Yeah. Okay.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Good morning, sir.","start":1.28,"end":4.18,"sentiment":"neutral","sentiment_score":0.3253749907016754},{"text":"This is yeah.","start":4.72,"end":6.64,"sentiment":"neutral","sentiment_score":0.2616989115873973},{"text":"I'm good.","start":6.64,"end":7.3599997,"sentiment":"positive","sentiment_score":0.3671569675207138},{"text":"Are you the dog?","start":7.3599997,"end":8.66,"sentiment":"neutral","sentiment_score":0.12466912157833576},{"text":"May I have your name?","start":11.12,"end":12.34,"sentiment":"neutral","sentiment_score":0.004109960235655308}],"sentiment":"neutral","sentiment_score":0.177338937023545,"num_words":17,"start":1.28,"end":12.34},{"sentences":[{"text":"Oh, Tom.","start":14.185,"end":15.085,"sentiment":"neutral","sentiment_score":-0.005319793941453099},{"text":"Is this right?","start":15.625,"end":16.525,"sentiment":"neutral","sentiment_score":0.006997396238148212},{"text":"Oh, 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mine.","start":105.125,"end":106.025,"sentiment":"neutral","sentiment_score":0.005123461363837123},{"text":"Sorry?","start":111.04,"end":111.54,"sentiment":"neutral","sentiment_score":-0.024867989122867584}],"sentiment":"neutral","sentiment_score":0.0013289648729066055,"num_words":6,"start":103.685,"end":111.54},{"sentences":[{"text":"Yeah.","start":115.76,"end":116.16,"sentiment":"neutral","sentiment_score":-0.020097006112337112},{"text":"I just want to confirm with your what is my date of birth in your system because I tried to connect to activate my card, SIM card.","start":116.16,"end":126.225,"sentiment":"neutral","sentiment_score":-0.06407625793858811},{"text":"They said there's an doesn't match with the date of birth.","start":126.225,"end":130.405,"sentiment":"neutral","sentiment_score":-0.1786693442951549},{"text":"Prepaid SIM card.","start":149.75,"end":151.61,"sentiment":"neutral","sentiment_score":-0.03624647234876951},{"text":"Okay, sir.","start":171.92,"end":172.9,"sentiment":"neutral","sentiment_score":0.0481481421738863}],"sentiment":"neutral","sentiment_score":-0.08472640659998763,"num_words":44,"start":115.76,"end":172.9},{"sentences":[{"text":"Five five five two nine 364.","start":190.435,"end":197.495,"sentiment":"neutral","sentiment_score":0.010055258714904388},{"text":"Account number.","start":197.715,"end":198.69499,"sentiment":"neutral","sentiment_score":0.016794626601040363},{"text":"Okay.","start":199.34001,"end":199.84001,"sentiment":"neutral","sentiment_score":0.02514733374118805},{"text":"Okay.","start":201.02,"end":201.52,"sentiment":"neutral","sentiment_score":0.020941391587257385},{"text":"Account number.","start":201.58,"end":202.46,"sentiment":"neutral","sentiment_score":0.013236475177109241}],"sentiment":"neutral","sentiment_score":0.013873540097847581,"num_words":12,"start":190.435,"end":202.46},{"sentences":[{"text":"But you mean I didn't put my date of birth in your system?","start":202.46,"end":206.32,"sentiment":"neutral","sentiment_score":-0.058711248163420424},{"text":"Is this Okay.","start":206.46,"end":279.88,"sentiment":"neutral","sentiment_score":-0.12212387658655643},{"text":"Sure.","start":279.94,"end":280.18,"sentiment":"neutral","sentiment_score":0.05790061503648758},{"text":"Sure.","start":280.18,"end":280.68,"sentiment":"neutral","sentiment_score":0.07259921729564667},{"text":"Times what what is the month?","start":303.485,"end":305.66498,"sentiment":"neutral","sentiment_score":-0.0027924535485605397}],"sentiment":"neutral","sentiment_score":-0.04232803103514016,"num_words":24,"start":202.46,"end":305.66498},{"sentences":[{"text":"March and the '70 1979.","start":306.285,"end":310.66,"sentiment":"neutral","sentiment_score":0.008069134131073952},{"text":"Yeah.","start":312.4,"end":312.64,"sentiment":"neutral","sentiment_score":-0.006938989274203777},{"text":"But why the said is 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one.","start":380.025,"end":383.165,"sentiment":"neutral","sentiment_score":0.007769006088242999},{"text":"Sure.","start":399.34,"end":399.65997,"sentiment":"neutral","sentiment_score":0.01885823905467987},{"text":"Sure.","start":399.65997,"end":400.15997,"sentiment":"neutral","sentiment_score":0.014461643062531948}],"sentiment":"neutral","sentiment_score":0.014348618084720025,"num_words":18,"start":369.34,"end":400.15997},{"sentences":[{"text":"For tea.","start":416.86,"end":417.59998,"sentiment":"neutral","sentiment_score":-0.22248585522174835},{"text":"Yeah.","start":527.9,"end":528.38,"sentiment":"neutral","sentiment_score":-0.01686760224401951},{"text":"Prepaid.","start":528.38,"end":528.88,"sentiment":"neutral","sentiment_score":-0.015631286427378654},{"text":"I talked to them.","start":529.10004,"end":530.32,"sentiment":"neutral","sentiment_score":-0.02970046130940318},{"text":"Yeah.","start":545.315,"end":545.815,"sentiment":"neutral","sentiment_score":0.009346249513328075}],"sentiment":"neutral","sentiment_score":-0.06521402164879772,"num_words":9,"start":416.86,"end":545.815},{"sentences":[{"text":"Okay.","start":549.315,"end":549.635,"sentiment":"neutral","sentiment_score":-0.002107834443449974},{"text":"Okay.","start":549.635,"end":550.035,"sentiment":"neutral","sentiment_score":-0.006837895605713129},{"text":"I I just try one more time if yeah.","start":550.035,"end":552.675,"sentiment":"neutral","sentiment_score":-0.02195722133749061},{"text":"Yeah.","start":552.675,"end":552.915,"sentiment":"neutral","sentiment_score":-0.02897556871175766},{"text":"Sure.","start":552.915,"end":553.415,"sentiment":"neutral","sentiment_score":-0.028118744492530823}],"sentiment":"neutral","sentiment_score":-0.02028115656083593,"num_words":13,"start":549.315,"end":553.415},{"sentences":[{"text":"Okay.","start":559.01,"end":559.33,"sentiment":"neutral","sentiment_score":0.0024769622832536697},{"text":"Okay.","start":559.33,"end":559.65,"sentiment":"neutral","sentiment_score":0.015420551411807535},{"text":"I got it.","start":559.65,"end":560.53,"sentiment":"neutral","sentiment_score":0.034843492011229195},{"text":"Yeah.","start":560.53,"end":560.93,"sentiment":"neutral","sentiment_score":0.05343068018555641},{"text":"Thank you, 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you.","start":565.49,"end":566.05,"sentiment":"neutral","sentiment_score":0.2792689800262451},{"text":"Bye.","start":566.05,"end":566.55,"sentiment":"neutral","sentiment_score":0.11539870500564577}],"sentiment":"neutral","sentiment_score":0.22464555501937866,"num_words":3,"start":565.49,"end":566.55}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Tech support.\n\nChannel 1: Good morning, sir.\n\nChannel 0: Good\n\nChannel 1: This\n\nChannel 0: morning.\n\nChannel 1: is\n\nChannel 0: How are you?\n\nChannel 1: yeah. I'm good. Are you the dog?\n\nChannel 0: Sorry?\n\nChannel 1: May I have your name?\n\nChannel 0: No.\n\nChannel 1: Oh, Tom. Is this right?\n\nChannel 0: Yes. Yes. How\n\nChannel 1: Oh,\n\nChannel 0: are you?\n\nChannel 1: Tom. Tom. Yeah. This is Jing Hong Jing Hong Zeng speaking. Susan.\n\nChannel 0: How are\n\nChannel 1: Yeah.\n\nChannel 0: you?\n\nChannel 1: Yeah. I'm good. I'm good. Thank you. Yeah.\n\nThe, yeah, the purpose I'm calling you is that, you know, I I changed from I changed my Internet the server Internet provider to to SuperLoop, But they tried to activate my new SIM card, but they they noticed that in the system, the Airtel, the right my birth date of birth is different with the one I provided. Would you please help me to check what is my date of birth from your side?\n\nChannel 0: Okay. One\n\nChannel 1: Yeah. Sure.\n\nChannel 0: second. Okay. Well, the the date of birth we put is the one that you gave us. I'm pretty sure of that. But, anyway, let's just double check.\n\nNot a problem.\n\nChannel 1: Yeah. But they say the difference. Yeah.\n\nChannel 0: Okay. Service customer list. It was Zheng Jae Hong. You hear that one?\n\nChannel 1: Yeah. Yeah. Right. It's mine.\n\nChannel 0: Okay. So the account number is 529364. That's correct.\n\nChannel 1: Sorry?\n\nChannel 0: Let's so what did you wanna know? Your date of birth.\n\nChannel 1: Yeah. I just want to confirm with your what is my date of birth in your system because I tried to connect to activate my card, SIM card. They said there's an doesn't match with the date of birth.\n\nChannel 0: Hold on. Are you doing a pre, what do you call it, a prepaid SIM card or on contract?\n\nChannel 1: Prepaid SIM card.\n\nChannel 0: Yeah. But you're on a contract now, so all they need is just your account details. Well, there's no there is no date of birth on the on the actual settings. So it doesn't make any sense. They just need so if you're going from postpaid to prepaid, they just need your account number, and I've already given you that one.\n\nI'll give it to you again.\n\nChannel 1: Okay,\n\nChannel 0: Okay.\n\nChannel 1: sir.\n\nChannel 0: One second. So So so your account number is 529364364.\n\nChannel 1: Five five five two nine 364.\n\nChannel 0: That's\n\nChannel 1: Account\n\nChannel 0: all they\n\nChannel 1: number.\n\nChannel 0: that's all\n\nChannel 1: Okay.\n\nChannel 0: they\n\nChannel 1: Okay. Account number. But you mean\n\nChannel 0: need.\n\nChannel 1: I didn't put my date of birth in your system?\n\nChannel 0: No. Because\n\nChannel 1: Is\n\nChannel 0: we don't\n\nChannel 1: this\n\nChannel 0: we don't I'm just looking at this. We got your name, customer nickname, address was Unit 2745 West. There there is billing information. There's that's not there. Contact information, commercials, engine, dun dun.\n\nNo. There's no last name, email address, porter lot. No. There's no porter p b x. No.\n\nThere's no content. No. I don't see any date of birth there. There's none there. I don't have your date of birth on that system.\n\nHang on. Let me look at the other one, the Splinks. It might be there, but I don't see that's got nothing to do with it. Copy. Search.\n\nDo the paste. The next time you ring up, don't ring up tech support. Ring up the accounts department.\n\nChannel 1: Okay. Sure. Sure.\n\nChannel 0: Yeah. Because like this, it's just because the techs the accounts department can can help you out a lot better with this. Okay. So the date of birth that we have is the tenth of the third nineteen seventy nine.\n\nChannel 1: Times what what is the month?\n\nChannel 0: March.\n\nChannel 1: March\n\nChannel 0: Yep.\n\nChannel 1: and the '70 1979.\n\nChannel 0: Correct. Yes.\n\nChannel 1: Yeah. But why the said is different?\n\nChannel 0: I don't know, darling. I don't know. I don't know. Let me just check Super Loop mobile plans. Super Loop mobile plans.\n\nMy well, okay. Let's have a look. SIM plan only. 15 gigs, $25. Which plan are you going for?\n\nBecause the the cheapest one they got 15 gigs is $25.\n\nChannel 1: Yeah. Four g. Date data is 15 GB, this one.\n\nChannel 0: Which one? 15\n\nChannel 1: Super\n\nChannel 0: GB. 15\n\nChannel 1: yeah.\n\nChannel 0: GB, 25.\n\nChannel 1: So\n\nChannel 0: Yes.\n\nChannel 1: I was just\n\nChannel 0: Now that one\n\nChannel 1: well,\n\nChannel 0: there\n\nChannel 1: that\n\nChannel 0: is\n\nChannel 1: one.\n\nChannel 0: saying hang on. Oh, come on. Yeah. 15 GB. This one.\n\nPrepaid with auto recharge. So it's got an auto recharge. What else has it got? Just hang on a sec. Alright?\n\nChannel 1: Sure. Sure.\n\nChannel 0: Is that a five g plan or a four g plan? I hate it\n\nChannel 1: For\n\nChannel 0: with\n\nChannel 1: tea.\n\nChannel 0: this. Four g. Yeah. Alright. So it's got unlimited national cost prepaid with auto charge.\n\nSo it's gonna be set up on auto recharge. Unused data rollover. That's fair enough. Unlimited Standard International seven fifteen company. It doesn't say oh, here we go.\n\nResidential mobile, SuperLoop, residential mobile. Critical information. Alright. Let's have a look what it says here. Critical information summary.\n\nThis summary gives you the the the the so tons of Telstra wholesale network. SuperLoop. So compliance SuperLoop, your failed payments. It's there. Come on.\n\nInformation. One G one g. I don't see anything here about prepaid credit card. Under two minutes. Now on the on their critical information, it doesn't I don't see anything about date of birth.\n\nBecause if you go in from postpaid to prepaid, they need the account number. You've got that that I need unless they're thinking that this is prepaid. So if you go from prepaid to prepaid, you just need your date of birth.\n\nChannel 1: Yeah. Prepaid. I talked\n\nChannel 0: But\n\nChannel 1: to them.\n\nChannel 0: the the plan that you're on now, you're on postpaid. It's not prepaid. So you gotta give them the account number. Yeah. So just tell them this is a postpaid plan,\n\nChannel 1: Yeah.\n\nChannel 0: and this is the account number. That's all they need.\n\nChannel 1: Okay. Okay. I I just try one more time if\n\nChannel 0: Yeah.\n\nChannel 1: yeah.\n\nChannel 0: But\n\nChannel 1: Yeah.\n\nChannel 0: tell\n\nChannel 1: Sure.\n\nChannel 0: them this is not prepaid. This is postpaid.\n\nChannel 1: Okay. Okay. I got it. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you, sir. Yeah.\n\nChannel 0: That's alright.\n\nChannel 1: I'm really\n\nChannel 0: No problems.\n\nChannel 1: appreciate.\n\nChannel 0: Alright.\n\nChannel 1: Yeah.\n\nChannel 0: Thank you.\n\nChannel 1: Yeah.\n\nChannel 0: Bye\n\nChannel 1: Okay.\n\nChannel 0: bye.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Tech support.","start":0.24,"end":0.98,"sentiment":"neutral","sentiment_score":0.034193698316812515}],"sentiment":"neutral","sentiment_score":0.034193698316812515,"channel":0,"num_words":2,"start":0.24,"end":0.98},{"sentences":[{"text":"Good morning, 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are you?","start":5.12,"end":5.94,"sentiment":"neutral","sentiment_score":0.27519163489341736}],"sentiment":"neutral","sentiment_score":0.27519163489341736,"channel":0,"num_words":3,"start":5.12,"end":5.94},{"sentences":[{"text":"yeah.","start":6.3199997,"end":6.64,"sentiment":"neutral","sentiment_score":0.2223376631736755},{"text":"I'm good.","start":6.64,"end":7.3599997,"sentiment":"positive","sentiment_score":0.3671569675207138},{"text":"Are you the dog?","start":7.3599997,"end":8.66,"sentiment":"neutral","sentiment_score":0.12466912157833576}],"sentiment":"neutral","sentiment_score":0.2079040120754923,"channel":1,"num_words":7,"start":6.3199997,"end":8.66},{"sentences":[{"text":"Sorry?","start":9.5199995,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.009832956828176975}],"sentiment":"neutral","sentiment_score":0.009832956828176975,"channel":0,"num_words":1,"start":9.5199995,"end":10.0199995},{"sentences":[{"text":"May I have your 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you.","start":565.49,"end":566.05,"sentiment":"neutral","sentiment_score":0.2792689800262451},{"text":"Bye.","start":566.05,"end":566.55,"sentiment":"neutral","sentiment_score":0.11539870500564577}],"sentiment":"neutral","sentiment_score":0.22464555501937866,"channel":1,"num_words":3,"start":565.49,"end":566.55},{"sentences":[{"text":"Bye.","start":566.42096,"end":566.92096,"sentiment":"neutral","sentiment_score":-0.07713239639997482}],"sentiment":"neutral","sentiment_score":-0.07713239639997482,"channel":0,"num_words":1,"start":566.42096,"end":566.92096}]},"summary":{"result":"success","short":"The customer is trying to activate their prepaid SIM card but is having trouble. The agent asks for the customer's account number and date of birth to confirm their identity. The agent also tries to find information about the customer's plan and suggests contacting the accounts department for assistance."},"intents":{"segments":[{"text":"Good morning, sir. Good morning.","start_word":2,"end_word":6,"intents":[{"intent":"Request assistance","confidence_score":0.005714064}]},{"text":"So So so your account number is 529364364.","start_word":350,"end_word":357,"intents":[{"intent":"Provide account number","confidence_score":0.034008272}]},{"text":"So So so your account number is 529364364. Five five five two nine 364. That's Account all they number. that's all Okay. they Okay. Account number. But you mean need. I didn't put my date of birth in your system?","start_word":350,"end_word":389,"intents":[{"intent":"Request information","confidence_score":0.0019379373}]},{"text":"We got your name, customer nickname, address was Unit 2745 West. There there is billing information. There's that's not there. Contact information, commercials, engine, dun dun. No.","start_word":403,"end_word":429,"intents":[{"intent":"Request details","confidence_score":0.0012530511}]},{"text":"There there is billing information. There's that's not there. Contact information, commercials, engine, dun dun. No.","start_word":414,"end_word":429,"intents":[{"intent":"Inquire about billing information","confidence_score":0.0076460335},{"intent":"Request billing information","confidence_score":0.0025283056}]},{"text":"Contact information, commercials, engine, dun dun. No.","start_word":423,"end_word":429,"intents":[{"intent":"Provide contact information","confidence_score":0.030985724}]}]},"sentiments":{"segments":[{"text":"Tech support. Good morning, sir.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.2272010892629623},{"text":"Good morning.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.3988938331604004},{"text":"This is How are you? yeah.","start_word":7,"end_word":12,"sentiment":"neutral","sentiment_score":0.26223376393318176},{"text":"I'm good.","start_word":13,"end_word":14,"sentiment":"positive","sentiment_score":0.3657293617725372},{"text":"Are you the dog? Sorry? May I have your name? No. Oh, Tom. Is this right? Yes. Yes. How Oh, are you? Tom. Tom. Yeah. This is Jing Hong Jing Hong Zeng speaking. Susan. How are Yeah. you? Yeah.","start_word":15,"end_word":53,"sentiment":"neutral","sentiment_score":0.03882264345884323},{"text":"I'm good. I'm good. Thank you.","start_word":54,"end_word":59,"sentiment":"positive","sentiment_score":0.49304378032684326},{"text":"Yeah. The, yeah, the purpose I'm calling you is that, you know, I I changed from I changed my Internet the server Internet provider to to SuperLoop, But they tried to activate my new SIM card, but they they noticed that in the system, the Airtel, the right my birth date of birth is different with the one I provided. Would you please help me to check what is my date of birth from your side? Okay. One Yeah. Sure. second. Okay. Well, the the date of birth we put is the one that you gave us. I'm pretty sure of that. But, anyway, let's just double check. Not a problem. Yeah. But they say the difference. Yeah. Okay. Service customer list. It was Zheng Jae Hong. You hear that one? Yeah. Yeah. Right. It's mine. Okay. So the account number is 529364. That's correct. Sorry? Let's so what did you wanna know? Your date of birth. Yeah. I just want to confirm with your what is my date of birth in your system because I tried to connect to activate my card, SIM card. They said there's an doesn't match with the date of birth. Hold on. Are you doing a pre, what do you call it, a prepaid SIM card or on contract? Prepaid SIM card. Yeah. But you're on a contract now, so all they need is just your account details. Well, there's no there is no date of birth on the on the actual settings.","start_word":60,"end_word":308,"sentiment":"neutral","sentiment_score":-0.05670605227351189},{"text":"So it doesn't make any sense.","start_word":309,"end_word":314,"sentiment":"negative","sentiment_score":-0.3431524336338043},{"text":"They just need so if you're going from postpaid to prepaid, they just need your account number, and I've already given you that one. I'll give it to you again. Okay, Okay. sir. One second. So So so your account number is 529364364. Five five five two nine 364. That's Account all they number. that's all Okay. they Okay. Account number. But you mean need. I didn't put my date of birth in your system? No. Because Is we don't this we don't I'm just looking at this. We got your name, customer nickname, address was Unit 2745 West. There there is billing information. There's that's not there. Contact information, commercials, engine, dun dun. No. There's no last name, email address, porter lot. No. There's no porter p b x.","start_word":315,"end_word":444,"sentiment":"neutral","sentiment_score":-0.09505891169493016},{"text":"No. There's no content. No. I don't see any date of birth there. There's none there. I don't have your date of birth on that system.","start_word":445,"end_word":470,"sentiment":"negative","sentiment_score":-0.4413141906261444},{"text":"Hang on. Let me look at the other one, the Splinks. It might be there, but I don't see that's got nothing to do with it. Copy. Search. Do the paste. The next time you ring up, don't ring up tech support. Ring up the accounts department. Okay. Sure. Sure. Yeah. Because like this, it's just because the techs the accounts department can can help you out a lot better with this. Okay. So the date of birth that we have is the tenth of the third nineteen seventy nine. Times what what is the month? March. March Yep. and the '70 1979. Correct. Yes. Yeah. But why the said is different? I don't know, darling. I don't know. I don't know. Let me just check Super Loop mobile plans. Super Loop mobile plans. My well, okay. Let's have a look. SIM plan only. 15 gigs, $25. Which plan are you going for? Because the the cheapest one they got 15 gigs is $25. Yeah. Four g. Date data is 15 GB, this one. Which one? 15 Super GB. 15 yeah. GB, 25. So Yes. I was just Now that one well, there that is one. saying hang on. Oh, come on. Yeah. 15 GB. This one. Prepaid with auto recharge. So it's got an auto recharge. What else has it got? Just hang on a sec. Alright? Sure. Sure. Is that a five g plan or a four g plan? I hate it For with tea. this. Four g. Yeah. Alright. So it's got unlimited national cost prepaid with auto charge. So it's gonna be set up on auto recharge. Unused data rollover. That's fair enough. Unlimited Standard International seven fifteen company. It doesn't say oh, here we go. Residential mobile, SuperLoop, residential mobile. Critical information. Alright. Let's have a look what it says here. Critical information summary. This summary gives you the the the the so tons of Telstra wholesale network. SuperLoop. So compliance SuperLoop, your failed payments. It's there. Come on. Information. One G one g. I don't see anything here about prepaid credit card. Under two minutes. Now on the on their critical information, it doesn't I don't see anything about date of birth. Because if you go in from postpaid to prepaid, they need the account number. You've got that that I need unless they're thinking that this is prepaid. So if you go from prepaid to prepaid, you just need your date of birth. Yeah. Prepaid. I talked But to them. the the plan that you're on now, you're on postpaid. It's not prepaid. So you gotta give them the account number. Yeah. So just tell them this is a postpaid plan, Yeah. and this is the account number. That's all they need. Okay. Okay. I I just try one more time if Yeah. yeah. But Yeah. tell Sure. them this is not prepaid. This is postpaid. Okay. Okay. I got it. Yeah. Yeah. Thank you, sir. Yeah. That's alright. I'm really No problems. appreciate. Alright. Yeah. Thank you. Yeah. Bye Okay. bye.","start_word":471,"end_word":979,"sentiment":"neutral","sentiment_score":-0.009957913488647325},{"text":"Thank you.","start_word":980,"end_word":981,"sentiment":"positive","sentiment_score":0.367519348859787},{"text":"Bye. Bye.","start_word":982,"end_word":983,"sentiment":"neutral","sentiment_score":0.10303281247615814}],"average":{"sentiment":"neutral","sentiment_score":-0.033356267802608836}}}}