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So cheers, mate.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.03156821057200432},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.39999998,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.015150852035731077},{"text":"Thanks.","start":15.28,"end":15.78,"sentiment":"positive","sentiment_score":0.34980064630508423},{"text":"Please stay on the line.","start":16.115,"end":17.655,"sentiment":"neutral","sentiment_score":0.15410526394844054},{"text":"Hello.","start":21.875,"end":22.355,"sentiment":"neutral","sentiment_score":0.07153034210205078}],"sentiment":"neutral","sentiment_score":0.06107663130387664,"num_words":24,"start":0.16,"end":22.355},{"sentences":[{"text":"John speaking.","start":22.355,"end":23.255001,"sentiment":"neutral","sentiment_score":0.054312676191329956},{"text":"Ronald, I'm out of business, mate, so I I won't be of any I won't be of any use to you, mate.","start":30.47,"end":36.71,"sentiment":"negative","sentiment_score":-0.34248999099839816},{"text":"So, look, thanks for your call, but that's just the way it is.","start":36.71,"end":40.489998,"sentiment":"neutral","sentiment_score":0.05551456975249144},{"text":"So cheers, mate.","start":40.71,"end":42.09,"sentiment":"positive","sentiment_score":0.3908630708853404}],"sentiment":"neutral","sentiment_score":-0.13829689575359225,"num_words":40,"start":22.355,"end":42.09}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line. Hello. John speaking.\n\nChannel 0: Yeah. Good morning. John, it's Ronald from Cloud Solution IT. How are\n\nChannel 1: Ronald,\n\nChannel 0: you doing today?\n\nChannel 1: I'm out of business, mate, so I I\n\nChannel 0: Alright.\n\nChannel 1: won't be of any I won't be of any use to you, mate. So, look, thanks\n\nChannel 0: Mhmm.\n\nChannel 1: for your call, but that's just the way it is. So\n\nChannel 0: Yep.\n\nChannel 1: cheers, mate.\n\nChannel 0: No worries. Okay.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.03156821057200432},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.39999998,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.015150852035731077}],"sentiment":"neutral","sentiment_score":0.016116579008453032,"channel":1,"num_words":17,"start":0.16,"end":4.8199997},{"sentences":[{"text":"Ronald.","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.07536248862743378}],"sentiment":"neutral","sentiment_score":0.07536248862743378,"channel":0,"num_words":1,"start":8.0,"end":8.5},{"sentences":[{"text":"Thanks.","start":15.28,"end":15.78,"sentiment":"positive","sentiment_score":0.34980064630508423},{"text":"Please stay on the line.","start":16.115,"end":17.655,"sentiment":"neutral","sentiment_score":0.15410526394844054},{"text":"Hello.","start":21.875,"end":22.355,"sentiment":"neutral","sentiment_score":0.07153034210205078},{"text":"John speaking.","start":22.355,"end":23.255001,"sentiment":"neutral","sentiment_score":0.054312676191329956}],"sentiment":"neutral","sentiment_score":0.1444980733924442,"channel":1,"num_words":9,"start":15.28,"end":23.255001},{"sentences":[{"text":"Yeah.","start":24.695,"end":25.015,"sentiment":"neutral","sentiment_score":0.19022074341773987},{"text":"Good morning.","start":25.015,"end":25.755001,"sentiment":"positive","sentiment_score":0.3910461664199829},{"text":"John, it's Ronald from Cloud Solution IT.","start":26.215,"end":29.69,"sentiment":"neutral","sentiment_score":0.2327094546386174},{"text":"How are","start":30.31,"end":30.55,"sentiment":"neutral","sentiment_score":0.29273471236228943}],"sentiment":"neutral","sentiment_score":0.26556239028771716,"channel":0,"num_words":12,"start":24.695,"end":30.55},{"sentences":[{"text":"Ronald,","start":30.47,"end":30.97,"sentiment":"neutral","sentiment_score":0.2986375391483307}],"sentiment":"neutral","sentiment_score":0.2986375391483307,"channel":1,"num_words":1,"start":30.47,"end":30.97},{"sentences":[{"text":"you doing today?","start":30.55,"end":31.369999,"sentiment":"neutral","sentiment_score":0.22056451936562857}],"sentiment":"neutral","sentiment_score":0.22056451936562857,"channel":0,"num_words":3,"start":30.55,"end":31.369999},{"sentences":[{"text":"I'm out of business, mate, so I I","start":31.67,"end":33.989998,"sentiment":"neutral","sentiment_score":-0.21995089761912823}],"sentiment":"neutral","sentiment_score":-0.21995089761912823,"channel":1,"num_words":8,"start":31.67,"end":33.989998},{"sentences":[{"text":"Alright.","start":33.91,"end":34.41,"sentiment":"neutral","sentiment_score":-0.22404658794403076}],"sentiment":"neutral","sentiment_score":-0.22404658794403076,"channel":0,"num_words":1,"start":33.91,"end":34.41},{"sentences":[{"text":"won't be of any I won't be of any use to you, mate.","start":33.989998,"end":36.71,"sentiment":"negative","sentiment_score":-0.4672161661661588},{"text":"So, look, thanks","start":36.71,"end":37.51,"sentiment":"neutral","sentiment_score":-0.008695042381683985}],"sentiment":"negative","sentiment_score":-0.3812434554565698,"channel":1,"num_words":16,"start":33.989998,"end":37.51},{"sentences":[{"text":"Mhmm.","start":37.47,"end":37.97,"sentiment":"neutral","sentiment_score":0.18476602435112}],"sentiment":"neutral","sentiment_score":0.18476602435112,"channel":0,"num_words":1,"start":37.47,"end":37.97},{"sentences":[{"text":"for your call, but that's just the way it is.","start":37.51,"end":40.489998,"sentiment":"neutral","sentiment_score":0.07477745339274407},{"text":"So","start":40.71,"end":41.21,"sentiment":"neutral","sentiment_score":0.21927744150161743}],"sentiment":"neutral","sentiment_score":0.08791381594809619,"channel":1,"num_words":11,"start":37.51,"end":41.21},{"sentences":[{"text":"Yep.","start":41.03,"end":41.53,"sentiment":"positive","sentiment_score":0.3679382801055908}],"sentiment":"positive","sentiment_score":0.3679382801055908,"channel":0,"num_words":1,"start":41.03,"end":41.53},{"sentences":[{"text":"cheers, mate.","start":41.27,"end":42.09,"sentiment":"positive","sentiment_score":0.47665588557720184}],"sentiment":"positive","sentiment_score":0.47665588557720184,"channel":1,"num_words":2,"start":41.27,"end":42.09},{"sentences":[{"text":"No worries.","start":41.91,"end":42.65,"sentiment":"neutral","sentiment_score":0.17921625077724457},{"text":"Okay.","start":42.71,"end":43.127937,"sentiment":"neutral","sentiment_score":0.05336587131023407}],"sentiment":"neutral","sentiment_score":0.13726612428824106,"channel":0,"num_words":3,"start":41.91,"end":43.127937}]},"summary":{"result":"success","short":"John from Cloud Solution IT answers a call and introduces himself. He informs Ronald, a customer, that he won't be of any use to him and thanks him for the call. Ronald responds with a casual greeting and ends the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.022033462300896645},{"text":"Thanks.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.34980064630508423},{"text":"Please stay on the line. Hello. John speaking. Yeah.","start_word":19,"end_word":27,"sentiment":"neutral","sentiment_score":0.13060426712036133},{"text":"Good morning.","start_word":28,"end_word":29,"sentiment":"positive","sentiment_score":0.3842827081680298},{"text":"John, it's Ronald from Cloud Solution IT. How are Ronald, you doing today? I'm out of business, mate, so I Alright.","start_word":30,"end_word":50,"sentiment":"neutral","sentiment_score":0.05661590397357941},{"text":"I won't be of any I won't be of any use to you, mate.","start_word":51,"end_word":64,"sentiment":"negative","sentiment_score":-0.4532058835029602},{"text":"So, look, thanks Mhmm. for your call, but that's just the way it is. So Yep.","start_word":65,"end_word":80,"sentiment":"neutral","sentiment_score":0.1122889593243599},{"text":"cheers, mate.","start_word":81,"end_word":82,"sentiment":"positive","sentiment_score":0.47665584087371826},{"text":"No worries. Okay.","start_word":83,"end_word":85,"sentiment":"neutral","sentiment_score":0.12786813080310822}],"average":{"sentiment":"neutral","sentiment_score":0.022351734778460336}}}}