{"metadata":{"transaction_key":"deprecated","request_id":"01a06012-8f36-7831-84a0-858c7863f934","sha256":"d0f6f06998703b636f6fb7ddf17ea2a671abb7b64387e895fd8aada780b856bd","created":"2026-09-02T03:03:46.849Z","duration":656.1359,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1871,"output_tokens":85},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2030,"output_tokens":2034},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2030,"output_tokens":175}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. This is Airtel accounts. How may I help you today? Oh, we really appreciate your call. And let me just go ahead and pull out your account, and I'll be happy to assist you. May I have your full name? Thank you. Nice to have you, Nelan Neli. And your date of birth, please? Thank you so much. If I understand your concern, you are checking or requesting to receive your invoice via paper. Oh, I'm sorry. You caught up. What is that again? Let me check here because I believe you've all have the discounted period here. One moment. Let me open your I oh, yeah. I get what you're saying. The actually, currently, our back end is still trying to apply that to the agency. In that way, we can provide to our customers. So once it's up and running, we'll also notify you. But for the meantime, the discount percentage is on your account was from August up to October. It's three months 15% discount. And, Melanie, if you could give me a minute or two and also the free router and the free delivery last month. And also if you could give me a minute or two, let me check about the paper bill that you're requesting. Okay? Alright. Thank you so much. One moment here. Thank you so much for staying the line, Melanie. So I could see on here that if you are requesting to receive the paper bill, I I'm afraid about this. It will cost you $2.30 per page with the a four size. So the monthly bill has four pages, so it will cost you $8.80 every month. However, if, yeah, if you would like to have the paper bill, once you got your invoice or you have an access to the customer portal, you can download it to yourself, and that's for free. Yeah. For paying the bill, you have an option to set up as direct debit. If you would like, I can help you to set this up. You can use your bank card or your bank account. You can also send your payment via BPAY. I can provide your biller code and reference number, or you can also transfer your payment via bank transfer or electronic funds transfer. But more convenient if you set up your direct debit to ensure that payment will be processed on time and avoid late fees. Do you have, like, your bank card or your bank account? Alright. And would you like me to do it for you, or you will do it okay. Sure. Are you going to use your card for your payment method or your bank account? Okay. Thank you. And in case you need the paper bill, just call us and we'll be more than happy to walk you through how to print it from your customer portal. We can help you with regards with that because I don't want you to be charged for the paper bill. Yeah. So one moment here. I'm going to your account and Mm-mm. Yeah. So we don't need to call you on a monthly basis in the anyway, once the payment has been processed, it's between the seventh till the tenth, the latest, the eleventh. You will also receive a official payment receipt. And after this call, I will ask our rep to send you the instruction to view your statement, payment receipt. It's all on the customer portal for your reference. So let's start your card number, please. Sure. Yeah. Definitely. Every first of each month, all invoices are being sent. So you will receive it via email that you have on record. And that's yes. Yes. Correct. October one, first of each month. Yeah. So so once you got your bill, you have this days to review, to check, to dispute any concerns that you will have. And then the actual due date is the eleventh. You will be able to see the service period, the amount, and the due date from the third and last page of your bill. Reason why we're sending it every first. So you have the time frame to check your invoices and some stuff to check. Yes. On the eleventh. Correct. And then, all direct debit, it's being processed between the eighth, the tenth, and the latest, the eleventh. Just to ensure the clearance period, it will be posted on time. Yeah. So in yeah. In case you would like to update your card, change your card, or change the card to bank account, just let us know. We can help you with that as well to change it, update it. Yeah. Sure. Thank you. Go ahead, please. Mhmm. Thank you. Let me confirm. 4017954269102355. Oh, 555. Okay. Sorry for that. My bad. Sure. Thank you. Okay. Got it. Thank you so much for repeating the card details and number. How about the expiry, please? Thank you. 06/30. 2030. Thank you. And the security code, please? 427. Okay. Thank you. So you will also receive the direct debit agreement for your reference for you to review through your email shortly. K? So you have the reference. So again, Melanie, just check your email address. You will receive the direct debit agreement, and also we'll send you the customer login credentials where you can review your statement, payment usage, and you can also check there your updates and your account status to your customer portal. Alright? You're welcome. It's my pleasure to assist you today. Anything else that I may help you? Alright. Perfect. Please be safe always. Thank you for calling. Bye bye. Thank you. Cheers.","confidence":0.99902344,"words":[{"word":"hi","start":2.08,"end":2.3999999,"confidence":0.99658203,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.2535570561885834},{"word":"good","start":2.3999999,"end":2.6399999,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4618774950504303},{"word":"afternoon","start":2.6399999,"end":3.04,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.3891189396381378},{"word":"this","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.3714067041873932},{"word":"is","start":3.28,"end":3.4399998,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.3201894760131836},{"word":"airtel","start":3.4399998,"end":3.9199998,"confidence":0.86588544,"punctuated_word":"Airtel","sentiment":"positive","sentiment_score":0.39763858914375305},{"word":"accounts","start":3.9199998,"end":4.3199997,"confidence":0.8444824,"punctuated_word":"accounts.","sentiment":"positive","sentiment_score":0.3538154661655426},{"word":"how","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.4363575577735901},{"word":"may","start":4.48,"end":4.72,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.4450359046459198},{"word":"i","start":4.72,"end":4.7999997,"confidence":0.9951172,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4568379521369934},{"word":"help","start":4.7999997,"end":4.96,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.3971228897571564},{"word":"you","start":4.96,"end":5.12,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.38970643281936646},{"word":"today","start":5.12,"end":5.62,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.3348659873008728},{"word":"oh","start":22.395,"end":22.475,"confidence":0.76708984,"punctuated_word":"Oh,","sentiment":"positive","sentiment_score":0.3832204937934875},{"word":"we","start":22.475,"end":22.795,"confidence":0.99902344,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.444555938243866},{"word":"really","start":22.795,"end":23.035,"confidence":0.9980469,"punctuated_word":"really","sentiment":"positive","sentiment_score":0.5331878662109375},{"word":"appreciate","start":23.035,"end":23.515,"confidence":0.9970703,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.5450733304023743},{"word":"your","start":23.515,"end":23.675,"confidence":0.99902344,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5217278599739075},{"word":"call","start":23.675,"end":23.915,"confidence":0.79907227,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.6493062973022461},{"word":"and","start":23.915,"end":24.075,"confidence":0.98095703,"punctuated_word":"And","sentiment":"positive","sentiment_score":0.5672086477279663},{"word":"let","start":24.075,"end":24.235,"confidence":1.0,"punctuated_word":"let","sentiment":"positive","sentiment_score":0.5540316104888916},{"word":"me","start":24.235,"end":24.395,"confidence":1.0,"punctuated_word":"me","sentiment":"positive","sentiment_score":0.5838446021080017},{"word":"just","start":24.395,"end":24.555,"confidence":1.0,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.5526837110519409},{"word":"go","start":24.555,"end":24.715,"confidence":1.0,"punctuated_word":"go","sentiment":"positive","sentiment_score":0.5023607611656189},{"word":"ahead","start":24.715,"end":24.955,"confidence":1.0,"punctuated_word":"ahead","sentiment":"positive","sentiment_score":0.5255311131477356},{"word":"and","start":24.955,"end":25.115,"confidence":0.99902344,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.4558289051055908},{"word":"pull","start":25.115,"end":25.275002,"confidence":0.99902344,"punctuated_word":"pull","sentiment":"positive","sentiment_score":0.5285657048225403},{"word":"out","start":25.275002,"end":25.515,"confidence":0.9589844,"punctuated_word":"out","sentiment":"positive","sentiment_score":0.4251667261123657},{"word":"your","start":25.515,"end":25.755001,"confidence":0.99902344,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.40848585963249207},{"word":"account","start":25.755001,"end":26.154999,"confidence":0.9628906,"punctuated_word":"account,","sentiment":"positive","sentiment_score":0.4559054374694824},{"word":"and","start":26.154999,"end":26.315,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5197584629058838},{"word":"i'll","start":26.315,"end":26.475,"confidence":1.0,"punctuated_word":"I'll","sentiment":"positive","sentiment_score":0.5818294882774353},{"word":"be","start":26.475,"end":26.635,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.635360598564148},{"word":"happy","start":26.635,"end":26.955,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.7519848346710205},{"word":"to","start":26.955,"end":27.035,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.750403881072998},{"word":"assist","start":27.035,"end":27.435001,"confidence":1.0,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.6383568644523621},{"word":"you","start":27.435001,"end":27.835,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.581037163734436},{"word":"may","start":27.835,"end":28.075,"confidence":1.0,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.24834387004375455},{"word":"i","start":28.075,"end":28.154999,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2103397399187088},{"word":"have","start":28.154999,"end":28.475,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.20389071106910703},{"word":"your","start":28.475,"end":28.975,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1700180172920227},{"word":"full","start":29.115,"end":29.355,"confidence":0.93115234,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.24472761154174805},{"word":"name","start":29.355,"end":29.855,"confidence":0.9995117,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":0.21888184547424316},{"word":"thank","start":32.379997,"end":32.62,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.393078476190567},{"word":"you","start":32.62,"end":32.94,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.36027324199676514},{"word":"nice","start":32.94,"end":33.26,"confidence":0.9980469,"punctuated_word":"Nice","sentiment":"positive","sentiment_score":0.5101043581962585},{"word":"to","start":33.26,"end":33.42,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5576118230819702},{"word":"have","start":33.42,"end":33.579998,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.49827536940574646},{"word":"you","start":33.579998,"end":33.739998,"confidence":0.6804199,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.44874903559684753},{"word":"nelan","start":33.739998,"end":34.219997,"confidence":0.3046061,"punctuated_word":"Nelan","sentiment":"positive","sentiment_score":0.405127227306366},{"word":"neli","start":34.219997,"end":34.54,"confidence":0.5340576,"punctuated_word":"Neli.","sentiment":"positive","sentiment_score":0.4101431965827942},{"word":"and","start":34.54,"end":34.78,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.18081627786159515},{"word":"your","start":34.78,"end":35.28,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.13447625935077667},{"word":"date","start":35.42,"end":35.739998,"confidence":0.9560547,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.1907837837934494},{"word":"of","start":35.739998,"end":35.82,"confidence":0.9760742,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.2017987370491028},{"word":"birth","start":35.82,"end":36.14,"confidence":0.9995117,"punctuated_word":"birth,","sentiment":"neutral","sentiment_score":0.19682197272777557},{"word":"please","start":36.14,"end":36.64,"confidence":0.99316406,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.2044217586517334},{"word":"thank","start":40.14,"end":40.379997,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.40313294529914856},{"word":"you","start":40.379997,"end":40.62,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4293777346611023},{"word":"so","start":40.62,"end":40.86,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4383265078067779},{"word":"much","start":40.86,"end":41.34,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.40893614292144775},{"word":"if","start":41.34,"end":41.579998,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.17058393359184265},{"word":"i","start":41.579998,"end":41.82,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06583911925554276},{"word":"understand","start":41.82,"end":42.32,"confidence":1.0,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":0.06275511533021927},{"word":"your","start":42.379997,"end":42.699997,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02900606393814087},{"word":"concern","start":42.699997,"end":43.199997,"confidence":0.9980469,"punctuated_word":"concern,","sentiment":"neutral","sentiment_score":-0.0030958130955696106},{"word":"you","start":43.845,"end":44.085,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.034567177295684814},{"word":"are","start":44.085,"end":44.325,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.03409742936491966},{"word":"checking","start":44.325,"end":44.825,"confidence":0.99902344,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.018117137253284454},{"word":"or","start":44.885,"end":45.204998,"confidence":0.83984375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.007469668984413147},{"word":"requesting","start":45.204998,"end":45.704998,"confidence":1.0,"punctuated_word":"requesting","sentiment":"neutral","sentiment_score":0.009413521736860275},{"word":"to","start":45.925,"end":46.325,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05089316517114639},{"word":"receive","start":46.325,"end":46.825,"confidence":1.0,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.04402700811624527},{"word":"your","start":46.965,"end":47.465,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04983919858932495},{"word":"invoice","start":48.405,"end":48.905,"confidence":0.82666016,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.07327059656381607},{"word":"via","start":49.765,"end":50.085,"confidence":0.99609375,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.0516538992524147},{"word":"paper","start":50.085,"end":50.585,"confidence":0.89331055,"punctuated_word":"paper.","sentiment":"neutral","sentiment_score":0.06380589306354523},{"word":"oh","start":56.405,"end":56.565,"confidence":0.96069336,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.03620048612356186},{"word":"i'm","start":56.565,"end":56.805,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07426120340824127},{"word":"sorry","start":56.805,"end":57.045,"confidence":0.984375,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.10353699326515198},{"word":"you","start":57.045,"end":57.125,"confidence":0.9951172,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.1687302589416504},{"word":"caught","start":57.125,"end":57.364998,"confidence":0.9091797,"punctuated_word":"caught","sentiment":"neutral","sentiment_score":-0.17552095651626587},{"word":"up","start":57.364998,"end":57.525,"confidence":0.9995117,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.1158321425318718},{"word":"what","start":57.525,"end":57.684998,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.1013050377368927},{"word":"is","start":57.684998,"end":57.845,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08772516995668411},{"word":"that","start":57.845,"end":58.004997,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04670267552137375},{"word":"again","start":58.004997,"end":58.504997,"confidence":0.99853516,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.05220124125480652},{"word":"let","start":63.39,"end":63.63,"confidence":0.93359375,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.005375903099775314},{"word":"me","start":63.63,"end":63.79,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.003990888595581055},{"word":"check","start":63.79,"end":64.03,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.007224328815937042},{"word":"here","start":64.03,"end":64.27,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.0014385022222995758},{"word":"because","start":64.27,"end":64.59,"confidence":0.44433594,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.006488736718893051},{"word":"i","start":64.59,"end":64.67,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.006147623062133789},{"word":"believe","start":64.67,"end":65.15,"confidence":1.0,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":0.0010897628962993622},{"word":"you've","start":65.15,"end":65.65,"confidence":0.8371582,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.02904647216200829},{"word":"all","start":66.03,"end":66.51,"confidence":0.81640625,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.033241815865039825},{"word":"have","start":66.51,"end":67.01,"confidence":0.94189453,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.023700617253780365},{"word":"the","start":67.15,"end":67.47,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02552151679992676},{"word":"discounted","start":67.47,"end":67.97,"confidence":0.9790039,"punctuated_word":"discounted","sentiment":"neutral","sentiment_score":0.013641614466905594},{"word":"period","start":68.19,"end":68.69,"confidence":0.9941406,"punctuated_word":"period","sentiment":"neutral","sentiment_score":0.018504440784454346},{"word":"here","start":68.75,"end":69.25,"confidence":0.9975586,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.026924297213554382},{"word":"one","start":71.045,"end":71.365,"confidence":0.99902344,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.02478136494755745},{"word":"moment","start":71.365,"end":71.865,"confidence":0.9980469,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.05091452598571777},{"word":"let","start":71.924995,"end":72.085,"confidence":0.99902344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.038193363696336746},{"word":"me","start":72.085,"end":72.244995,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.04952383041381836},{"word":"open","start":72.244995,"end":72.564995,"confidence":1.0,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.04562182351946831},{"word":"your","start":72.564995,"end":73.064995,"confidence":0.98535156,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04502518102526665},{"word":"i","start":79.84499,"end":80.085,"confidence":0.88720703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.001839369535446167},{"word":"oh","start":80.725,"end":80.965,"confidence":0.9946289,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.017855927348136902},{"word":"yeah","start":80.965,"end":81.284996,"confidence":0.9921875,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.019424842670559883},{"word":"i","start":81.284996,"end":81.524994,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0036424286663532257},{"word":"get","start":81.524994,"end":81.685,"confidence":0.81640625,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.014008458703756332},{"word":"what","start":81.685,"end":81.924995,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.0008162334561347961},{"word":"you're","start":81.924995,"end":82.16499,"confidence":0.87719727,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.003861241042613983},{"word":"saying","start":82.16499,"end":82.66499,"confidence":0.95703125,"punctuated_word":"saying.","sentiment":"neutral","sentiment_score":0.00495867058634758},{"word":"the","start":83.284996,"end":83.365,"confidence":0.5541992,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.014232128858566284},{"word":"actually","start":83.604996,"end":84.104996,"confidence":0.9838867,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.007087673991918564},{"word":"currently","start":84.325,"end":84.825,"confidence":0.986084,"punctuated_word":"currently,","sentiment":"neutral","sentiment_score":-0.01742110215127468},{"word":"our","start":86.54,"end":86.86,"confidence":0.9951172,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.010159522294998167},{"word":"back","start":86.86,"end":87.1,"confidence":0.9536133,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.010976772755384443},{"word":"end","start":87.1,"end":87.42,"confidence":1.0,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.004924781620502472},{"word":"is","start":87.42,"end":87.5,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.010028190910816193},{"word":"still","start":87.5,"end":87.9,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.02232573926448822},{"word":"trying","start":87.9,"end":88.22,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.015036925673484802},{"word":"to","start":88.22,"end":88.72,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007454976439476013},{"word":"apply","start":88.94,"end":89.44,"confidence":0.9707031,"punctuated_word":"apply","sentiment":"neutral","sentiment_score":0.01316199079155922},{"word":"that","start":89.98,"end":90.3,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03144146129488945},{"word":"to","start":90.3,"end":90.46,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.021984655410051342},{"word":"the","start":90.46,"end":90.96,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.022652093321084976},{"word":"agency","start":91.1,"end":91.6,"confidence":0.9345703,"punctuated_word":"agency.","sentiment":"neutral","sentiment_score":0.019993547350168228},{"word":"in","start":91.74,"end":91.9,"confidence":0.99902344,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.04334671422839165},{"word":"that","start":91.9,"end":92.06,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.054318200796842575},{"word":"way","start":92.06,"end":92.3,"confidence":0.97265625,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.04740958660840988},{"word":"we","start":92.3,"end":92.46,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.09314416348934174},{"word":"can","start":92.46,"end":92.62,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.11632989346981049},{"word":"provide","start":92.62,"end":93.1,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.08969121426343918},{"word":"to","start":93.1,"end":93.34,"confidence":0.9838867,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10712574422359468},{"word":"our","start":93.34,"end":93.66,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.09595324099063872},{"word":"customers","start":93.66,"end":94.14,"confidence":0.7709961,"punctuated_word":"customers.","sentiment":"neutral","sentiment_score":0.09886644035577774},{"word":"so","start":94.14,"end":94.38,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.10368041694164276},{"word":"once","start":94.38,"end":94.62,"confidence":0.99902344,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.10368185490369795},{"word":"it's","start":94.62,"end":94.86,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.10006219148635864},{"word":"up","start":94.86,"end":95.1,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.11246579885482788},{"word":"and","start":95.1,"end":95.26,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10471735149621964},{"word":"running","start":95.26,"end":95.76,"confidence":0.99853516,"punctuated_word":"running,","sentiment":"neutral","sentiment_score":0.11133479326963425},{"word":"we'll","start":95.979996,"end":96.22,"confidence":0.99902344,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.103048175573349},{"word":"also","start":96.22,"end":96.62,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.09336253255605698},{"word":"notify","start":96.62,"end":97.1,"confidence":1.0,"punctuated_word":"notify","sentiment":"neutral","sentiment_score":0.07357471436262131},{"word":"you","start":97.1,"end":97.34,"confidence":0.97314453,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.06037616357207298},{"word":"but","start":97.34,"end":97.5,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.0435032844543457},{"word":"for","start":97.5,"end":97.74,"confidence":0.97314453,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.027951201424002647},{"word":"the","start":97.74,"end":97.9,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.030804801732301712},{"word":"meantime","start":97.9,"end":98.4,"confidence":0.9980469,"punctuated_word":"meantime,","sentiment":"neutral","sentiment_score":0.03977726027369499},{"word":"the","start":98.46,"end":98.7,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04984880611300469},{"word":"discount","start":98.7,"end":99.2,"confidence":0.9970703,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":0.0432373508810997},{"word":"percentage","start":100.185005,"end":100.685005,"confidence":0.9970703,"punctuated_word":"percentage","sentiment":"neutral","sentiment_score":0.06129336357116699},{"word":"is","start":101.225,"end":101.385,"confidence":0.97802734,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04619632661342621},{"word":"on","start":101.385,"end":101.545,"confidence":0.9560547,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0527164414525032},{"word":"your","start":101.545,"end":101.785,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.040584661066532135},{"word":"account","start":101.785,"end":102.285,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.06334167718887329},{"word":"was","start":102.345,"end":102.665,"confidence":0.7685547,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.04057537764310837},{"word":"from","start":102.665,"end":103.165,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.03280549496412277},{"word":"august","start":103.865005,"end":104.365005,"confidence":1.0,"punctuated_word":"August","sentiment":"neutral","sentiment_score":0.03674830123782158},{"word":"up","start":104.905,"end":105.145004,"confidence":0.9970703,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.03095828928053379},{"word":"to","start":105.145004,"end":105.305,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02101053111255169},{"word":"october","start":105.305,"end":105.785,"confidence":0.88916016,"punctuated_word":"October.","sentiment":"neutral","sentiment_score":0.04483087360858917},{"word":"it's","start":105.785,"end":106.025,"confidence":0.95458984,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.06292174756526947},{"word":"three","start":106.025,"end":106.185005,"confidence":0.9873047,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.06915943324565887},{"word":"months","start":106.185005,"end":106.505005,"confidence":0.5649414,"punctuated_word":"months","sentiment":"neutral","sentiment_score":0.06144733726978302},{"word":"15%","start":106.505005,"end":107.405,"confidence":0.78686523,"punctuated_word":"15%","sentiment":"neutral","sentiment_score":0.1282217800617218},{"word":"discount","start":107.465004,"end":107.965004,"confidence":0.9814453,"punctuated_word":"discount.","sentiment":"neutral","sentiment_score":0.08359484374523163},{"word":"and","start":108.265,"end":108.585,"confidence":0.97216797,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.07478705793619156},{"word":"melanie","start":108.585,"end":108.905,"confidence":0.9946289,"punctuated_word":"Melanie,","sentiment":"neutral","sentiment_score":0.07068933546543121},{"word":"if","start":108.905,"end":109.065,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.08926881849765778},{"word":"you","start":109.065,"end":109.225,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08117274940013885},{"word":"could","start":109.225,"end":109.465004,"confidence":0.9980469,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.08100084215402603},{"word":"give","start":109.465004,"end":109.625,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.0696992576122284},{"word":"me","start":109.625,"end":109.865005,"confidence":0.9970703,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.08763468265533447},{"word":"a","start":109.865005,"end":109.945,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08486265689134598},{"word":"minute","start":109.945,"end":110.265,"confidence":0.9941406,"punctuated_word":"minute","sentiment":"neutral","sentiment_score":0.1051049828529358},{"word":"or","start":110.265,"end":110.425,"confidence":0.984375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.08303063362836838},{"word":"two","start":110.425,"end":110.905,"confidence":0.99902344,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.08785213530063629},{"word":"and","start":111.145004,"end":111.385,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0751352310180664},{"word":"also","start":111.385,"end":111.705,"confidence":0.8100586,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.07465919852256775},{"word":"the","start":111.705,"end":111.945,"confidence":0.9633789,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05677805095911026},{"word":"free","start":111.945,"end":112.265,"confidence":0.9941406,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.10399416089057922},{"word":"router","start":112.265,"end":112.665,"confidence":0.97509766,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.07660786062479019},{"word":"and","start":112.665,"end":112.905,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07759963721036911},{"word":"the","start":112.905,"end":113.065,"confidence":0.9873047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0919114276766777},{"word":"free","start":113.065,"end":113.305,"confidence":0.99902344,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.10841044783592224},{"word":"delivery","start":113.305,"end":113.805,"confidence":0.99902344,"punctuated_word":"delivery","sentiment":"neutral","sentiment_score":0.09902011603116988},{"word":"last","start":115.0,"end":115.32,"confidence":0.9550781,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.07045577466487885},{"word":"month","start":115.32,"end":115.799995,"confidence":0.95581055,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.08068859577178955},{"word":"and","start":115.799995,"end":116.03999,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07056687027215958},{"word":"also","start":116.03999,"end":116.35999,"confidence":0.5151367,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.05017520487308502},{"word":"if","start":116.35999,"end":116.439995,"confidence":0.56591797,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06218796223402023},{"word":"you","start":116.439995,"end":116.52,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05151692405343056},{"word":"could","start":116.52,"end":116.67999,"confidence":0.99902344,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.059444867074489594},{"word":"give","start":116.67999,"end":116.84,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.048230625689029694},{"word":"me","start":116.84,"end":117.0,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.06223970651626587},{"word":"a","start":117.0,"end":117.079994,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0674503967165947},{"word":"minute","start":117.079994,"end":117.32,"confidence":0.9902344,"punctuated_word":"minute","sentiment":"neutral","sentiment_score":0.0865868330001831},{"word":"or","start":117.32,"end":117.479996,"confidence":0.5522461,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.06903846561908722},{"word":"two","start":117.479996,"end":117.71999,"confidence":0.8408203,"punctuated_word":"two,","sentiment":"neutral","sentiment_score":0.08083096146583557},{"word":"let","start":117.71999,"end":117.88,"confidence":0.9902344,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.09106110036373138},{"word":"me","start":117.88,"end":118.2,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.07027257978916168},{"word":"check","start":118.2,"end":118.6,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.07180637866258621},{"word":"about","start":118.6,"end":119.079994,"confidence":0.9970703,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.04077719524502754},{"word":"the","start":119.079994,"end":119.24,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.049644097685813904},{"word":"paper","start":119.24,"end":119.71999,"confidence":0.98095703,"punctuated_word":"paper","sentiment":"neutral","sentiment_score":0.047788266092538834},{"word":"bill","start":119.71999,"end":119.96,"confidence":0.9614258,"punctuated_word":"bill","sentiment":"neutral","sentiment_score":0.050485119223594666},{"word":"that","start":119.96,"end":120.2,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05950290709733963},{"word":"you're","start":120.2,"end":120.439995,"confidence":0.9970703,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.05989239737391472},{"word":"requesting","start":120.439995,"end":120.939995,"confidence":0.99560547,"punctuated_word":"requesting.","sentiment":"neutral","sentiment_score":0.06333238631486893},{"word":"okay","start":121.0,"end":121.5,"confidence":0.99853516,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.09397417306900024},{"word":"alright","start":122.119995,"end":122.6,"confidence":0.96875,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.23986965417861936},{"word":"thank","start":122.6,"end":122.84,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.41221165657043457},{"word":"you","start":122.84,"end":123.079994,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.45695334672927856},{"word":"so","start":123.079994,"end":123.31999,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4672125577926636},{"word":"much","start":123.31999,"end":123.71999,"confidence":0.9995117,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.41506797075271606},{"word":"one","start":123.71999,"end":123.96,"confidence":1.0,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.24432429671287537},{"word":"moment","start":123.96,"end":124.35999,"confidence":1.0,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":0.2637070119380951},{"word":"here","start":124.35999,"end":124.85999,"confidence":0.9970703,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.23740828037261963},{"word":"thank","start":237.96999,"end":238.20999,"confidence":0.6616211,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3899304866790771},{"word":"you","start":238.20999,"end":238.37,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4297063946723938},{"word":"so","start":238.37,"end":238.60999,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4098546504974365},{"word":"much","start":238.60999,"end":238.93,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.4749053418636322},{"word":"for","start":238.93,"end":239.17,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5632141828536987},{"word":"staying","start":239.17,"end":239.48999,"confidence":0.99121094,"punctuated_word":"staying","sentiment":"positive","sentiment_score":0.4637499749660492},{"word":"the","start":239.48999,"end":239.65,"confidence":0.7207031,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.4762253165245056},{"word":"line","start":239.65,"end":240.04999,"confidence":0.9975586,"punctuated_word":"line,","sentiment":"positive","sentiment_score":0.5336945056915283},{"word":"melanie","start":240.04999,"end":240.54999,"confidence":0.9875488,"punctuated_word":"Melanie.","sentiment":"neutral","sentiment_score":0.1904611587524414},{"word":"so","start":240.93,"end":241.17,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.001880016177892685},{"word":"i","start":241.17,"end":241.32999,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.021524447947740555},{"word":"could","start":241.32999,"end":241.48999,"confidence":0.9980469,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.006046663969755173},{"word":"see","start":241.48999,"end":241.73,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.013860300183296204},{"word":"on","start":241.73,"end":241.89,"confidence":0.5371094,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.010100845247507095},{"word":"here","start":241.89,"end":242.20999,"confidence":0.9951172,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.010698385536670685},{"word":"that","start":242.20999,"end":242.70999,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0040616225451231},{"word":"if","start":242.76999,"end":243.225,"confidence":0.98291016,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0014850106090307236},{"word":"you","start":243.30501,"end":243.54501,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0024154260754585266},{"word":"are","start":243.54501,"end":243.865,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.004631714895367622},{"word":"requesting","start":243.865,"end":244.365,"confidence":1.0,"punctuated_word":"requesting","sentiment":"neutral","sentiment_score":0.0033233053982257843},{"word":"to","start":244.505,"end":244.74501,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.006812967360019684},{"word":"receive","start":244.74501,"end":245.145,"confidence":1.0,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":-0.046859607100486755},{"word":"the","start":245.145,"end":245.645,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.011906221508979796},{"word":"paper","start":246.265,"end":246.66501,"confidence":0.9980469,"punctuated_word":"paper","sentiment":"neutral","sentiment_score":-0.06593747437000275},{"word":"bill","start":246.66501,"end":247.16501,"confidence":0.8691406,"punctuated_word":"bill,","sentiment":"neutral","sentiment_score":-0.03683216869831085},{"word":"i","start":248.02501,"end":248.265,"confidence":0.7602539,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0863182544708252},{"word":"i'm","start":248.425,"end":248.66501,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.16161972284317017},{"word":"afraid","start":248.66501,"end":249.16501,"confidence":1.0,"punctuated_word":"afraid","sentiment":"neutral","sentiment_score":-0.11780626326799391},{"word":"about","start":249.225,"end":249.46501,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.173603355884552},{"word":"this","start":249.46501,"end":249.96501,"confidence":0.8444824,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.15061962604522705},{"word":"it","start":250.10501,"end":250.265,"confidence":0.7988281,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.0959632247686386},{"word":"will","start":250.265,"end":250.585,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.09547656029462814},{"word":"cost","start":250.585,"end":250.82501,"confidence":0.9970703,"punctuated_word":"cost","sentiment":"neutral","sentiment_score":-0.044591810554265976},{"word":"you","start":250.82501,"end":251.065,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04356908053159714},{"word":"$2.30","start":251.065,"end":252.505,"confidence":0.8796387,"punctuated_word":"$2.30","sentiment":"neutral","sentiment_score":-0.02375922165811062},{"word":"per","start":252.505,"end":252.82501,"confidence":1.0,"punctuated_word":"per","sentiment":"neutral","sentiment_score":-0.02957737445831299},{"word":"page","start":252.82501,"end":253.30501,"confidence":1.0,"punctuated_word":"page","sentiment":"neutral","sentiment_score":-0.04842013120651245},{"word":"with","start":253.30501,"end":253.54501,"confidence":0.9951172,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.04343166574835777},{"word":"the","start":253.54501,"end":253.785,"confidence":0.6542969,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03447538986802101},{"word":"a","start":253.785,"end":253.945,"confidence":0.9873047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.030411474406719208},{"word":"four","start":253.945,"end":254.265,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.026746604591608047},{"word":"size","start":254.265,"end":254.585,"confidence":0.9152832,"punctuated_word":"size.","sentiment":"neutral","sentiment_score":-0.05624127388000488},{"word":"so","start":254.585,"end":254.905,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04132558032870293},{"word":"the","start":254.905,"end":255.405,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.044147148728370667},{"word":"monthly","start":255.705,"end":256.185,"confidence":0.99902344,"punctuated_word":"monthly","sentiment":"neutral","sentiment_score":-0.008954055607318878},{"word":"bill","start":256.185,"end":256.685,"confidence":1.0,"punctuated_word":"bill","sentiment":"neutral","sentiment_score":-0.03948723152279854},{"word":"has","start":257.065,"end":257.465,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.04731239005923271},{"word":"four","start":257.465,"end":257.70502,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.03628771752119064},{"word":"pages","start":257.70502,"end":258.20502,"confidence":0.7841797,"punctuated_word":"pages,","sentiment":"neutral","sentiment_score":-0.04276849329471588},{"word":"so","start":258.91998,"end":259.08,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.019523218274116516},{"word":"it","start":259.08,"end":259.24,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0026141032576560974},{"word":"will","start":259.24,"end":259.32,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.01289685070514679},{"word":"cost","start":259.32,"end":259.72,"confidence":0.99902344,"punctuated_word":"cost","sentiment":"neutral","sentiment_score":0.010998889803886414},{"word":"you","start":259.72,"end":259.88,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.008846893906593323},{"word":"$8.80","start":259.88,"end":261.4,"confidence":0.9975586,"punctuated_word":"$8.80","sentiment":"neutral","sentiment_score":0.01407560147345066},{"word":"every","start":261.4,"end":261.8,"confidence":1.0,"punctuated_word":"every","sentiment":"neutral","sentiment_score":0.01396281272172928},{"word":"month","start":261.8,"end":262.3,"confidence":1.0,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":-0.01991448551416397},{"word":"however","start":262.52,"end":263.02,"confidence":0.9914551,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":0.024928521364927292},{"word":"if","start":263.24,"end":263.74,"confidence":0.8156738,"punctuated_word":"if,","sentiment":"neutral","sentiment_score":0.07922330498695374},{"word":"yeah","start":263.8,"end":264.19998,"confidence":0.99658203,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.09091970324516296},{"word":"if","start":264.19998,"end":264.44,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1356501281261444},{"word":"you","start":264.44,"end":264.6,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12335603684186935},{"word":"would","start":264.6,"end":264.84,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.1354249268770218},{"word":"like","start":264.84,"end":265.08,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.15953724086284635},{"word":"to","start":265.08,"end":265.24,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15691708028316498},{"word":"have","start":265.24,"end":265.48,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1478685736656189},{"word":"the","start":265.48,"end":265.72,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15087293088436127},{"word":"paper","start":265.72,"end":266.12,"confidence":0.9970703,"punctuated_word":"paper","sentiment":"neutral","sentiment_score":0.0803498700261116},{"word":"bill","start":266.12,"end":266.62,"confidence":0.97094727,"punctuated_word":"bill,","sentiment":"neutral","sentiment_score":0.1467389464378357},{"word":"once","start":267.72,"end":267.96,"confidence":0.6791992,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.2095843404531479},{"word":"you","start":267.96,"end":268.19998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.19990552961826324},{"word":"got","start":268.19998,"end":268.52,"confidence":0.53466797,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.2249997705221176},{"word":"your","start":268.52,"end":269.02,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1964396834373474},{"word":"invoice","start":269.08,"end":269.58,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.1330314874649048},{"word":"or","start":269.72,"end":270.19998,"confidence":0.9819336,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.1393411010503769},{"word":"you","start":270.19998,"end":270.36,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1272275745868683},{"word":"have","start":270.36,"end":270.6,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.15196144580841064},{"word":"an","start":270.6,"end":270.76,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.1616114228963852},{"word":"access","start":270.76,"end":271.16,"confidence":1.0,"punctuated_word":"access","sentiment":"neutral","sentiment_score":0.11103276908397676},{"word":"to","start":271.16,"end":271.32,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1598852425813675},{"word":"the","start":271.32,"end":271.47998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1911102533340454},{"word":"customer","start":271.47998,"end":271.97998,"confidence":1.0,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.12299450486898422},{"word":"portal","start":272.04,"end":272.54,"confidence":0.9980469,"punctuated_word":"portal,","sentiment":"neutral","sentiment_score":0.1850249320268631},{"word":"you","start":273.03497,"end":273.275,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.22660928964614868},{"word":"can","start":273.275,"end":273.51498,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2378045916557312},{"word":"download","start":273.51498,"end":274.01498,"confidence":1.0,"punctuated_word":"download","sentiment":"neutral","sentiment_score":0.18626442551612857},{"word":"it","start":274.155,"end":274.395,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.20543688535690308},{"word":"to","start":274.395,"end":274.63498,"confidence":0.9873047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.23293128609657288},{"word":"yourself","start":274.63498,"end":275.13498,"confidence":0.875,"punctuated_word":"yourself,","sentiment":"neutral","sentiment_score":0.266598641872406},{"word":"and","start":275.51498,"end":275.75497,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2158907651901245},{"word":"that's","start":275.75497,"end":276.07498,"confidence":0.9995117,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.23545686900615692},{"word":"for","start":276.07498,"end":276.31497,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.20043900609016416},{"word":"free","start":276.31497,"end":276.81497,"confidence":0.99902344,"punctuated_word":"free.","sentiment":"neutral","sentiment_score":0.1761271059513092},{"word":"yeah","start":286.91,"end":287.31,"confidence":0.80444336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05882839113473892},{"word":"for","start":287.31,"end":287.63,"confidence":0.9921875,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.07162289321422577},{"word":"paying","start":287.63,"end":287.94998,"confidence":0.99902344,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":0.08024992793798447},{"word":"the","start":287.94998,"end":288.11,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14977380633354187},{"word":"bill","start":288.11,"end":288.43,"confidence":0.99365234,"punctuated_word":"bill,","sentiment":"neutral","sentiment_score":0.1308705359697342},{"word":"you","start":288.43,"end":288.59,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14085844159126282},{"word":"have","start":288.59,"end":288.83,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.17941318452358246},{"word":"an","start":288.83,"end":288.99,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.15637248754501343},{"word":"option","start":288.99,"end":289.49,"confidence":1.0,"punctuated_word":"option","sentiment":"neutral","sentiment_score":0.13672740757465365},{"word":"to","start":289.63,"end":290.13,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16204044222831726},{"word":"set","start":290.50998,"end":290.83,"confidence":0.8852539,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.13132338225841522},{"word":"up","start":290.83,"end":291.22998,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.13448888063430786},{"word":"as","start":291.22998,"end":291.55,"confidence":0.91015625,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.11351019144058228},{"word":"direct","start":291.55,"end":291.94998,"confidence":0.9667969,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.12450440227985382},{"word":"debit","start":291.94998,"end":292.43,"confidence":0.9941406,"punctuated_word":"debit.","sentiment":"neutral","sentiment_score":0.09932945668697356},{"word":"if","start":292.43,"end":292.59,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.17606684565544128},{"word":"you","start":292.59,"end":292.66998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14999757707118988},{"word":"would","start":292.66998,"end":292.91,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.15917789936065674},{"word":"like","start":292.91,"end":293.07,"confidence":0.99609375,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.16269521415233612},{"word":"i","start":293.07,"end":293.15,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2684553861618042},{"word":"can","start":293.15,"end":293.38998,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.23863646388053897},{"word":"help","start":293.38998,"end":293.63,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.22709709405899048},{"word":"you","start":293.63,"end":293.78998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.21654431521892548},{"word":"to","start":293.78998,"end":294.11,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2040676474571228},{"word":"set","start":294.11,"end":294.35,"confidence":1.0,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.18059363961219788},{"word":"this","start":294.35,"end":294.59,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.1852502077817917},{"word":"up","start":294.59,"end":294.83,"confidence":0.99853516,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":0.1595320105552673},{"word":"you","start":294.83,"end":294.99,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.11609382927417757},{"word":"can","start":294.99,"end":295.22998,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.11228607594966888},{"word":"use","start":295.22998,"end":295.47,"confidence":1.0,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.1136232167482376},{"word":"your","start":295.47,"end":295.87,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11448830366134644},{"word":"bank","start":295.87,"end":296.19,"confidence":0.9951172,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.1188369318842888},{"word":"card","start":296.19,"end":296.59,"confidence":0.99609375,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.09558568149805068},{"word":"or","start":296.59,"end":296.83,"confidence":0.99609375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.09266051650047302},{"word":"your","start":296.83,"end":297.07,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11153560131788254},{"word":"bank","start":297.07,"end":297.31,"confidence":0.99902344,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.1034657508134842},{"word":"account","start":297.31,"end":297.81,"confidence":0.9995117,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.11292935907840727},{"word":"you","start":298.215,"end":298.375,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.13118451833724976},{"word":"can","start":298.375,"end":298.695,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.13138587772846222},{"word":"also","start":298.695,"end":299.17502,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.11618622392416},{"word":"send","start":299.17502,"end":299.495,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.1106162741780281},{"word":"your","start":299.495,"end":299.73502,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.15340261161327362},{"word":"payment","start":299.73502,"end":300.23502,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.1098722368478775},{"word":"via","start":300.45502,"end":300.855,"confidence":0.9970703,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.1316654086112976},{"word":"bpay","start":300.855,"end":301.355,"confidence":0.7741699,"punctuated_word":"BPAY.","sentiment":"neutral","sentiment_score":0.15804845094680786},{"word":"i","start":301.815,"end":301.89502,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2052329927682877},{"word":"can","start":301.89502,"end":302.135,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2085765600204468},{"word":"provide","start":302.135,"end":302.61502,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.24237851798534393},{"word":"your","start":302.61502,"end":303.11502,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.23837514221668243},{"word":"biller","start":303.17502,"end":303.575,"confidence":0.9921875,"punctuated_word":"biller","sentiment":"neutral","sentiment_score":0.16873905062675476},{"word":"code","start":303.575,"end":303.89502,"confidence":1.0,"punctuated_word":"code","sentiment":"neutral","sentiment_score":0.2066117823123932},{"word":"and","start":303.89502,"end":304.135,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2058824747800827},{"word":"reference","start":304.135,"end":304.61502,"confidence":1.0,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.14153794944286346},{"word":"number","start":304.61502,"end":305.11502,"confidence":0.87719727,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.14270856976509094},{"word":"or","start":305.415,"end":305.655,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.1192215532064438},{"word":"you","start":305.655,"end":305.73502,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13097041845321655},{"word":"can","start":305.73502,"end":305.975,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1265796571969986},{"word":"also","start":305.975,"end":306.475,"confidence":0.9970703,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.13898667693138125},{"word":"transfer","start":307.335,"end":307.835,"confidence":0.7963867,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.10493147373199464},{"word":"your","start":308.055,"end":308.45502,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1336660087108612},{"word":"payment","start":308.45502,"end":308.95502,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.06592942029237747},{"word":"via","start":309.255,"end":309.495,"confidence":0.99316406,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.1049068719148636},{"word":"bank","start":309.495,"end":309.815,"confidence":0.99121094,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.10131922364234924},{"word":"transfer","start":309.815,"end":310.295,"confidence":1.0,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.13427361845970154},{"word":"or","start":310.295,"end":310.615,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.1275397539138794},{"word":"electronic","start":310.615,"end":311.115,"confidence":1.0,"punctuated_word":"electronic","sentiment":"neutral","sentiment_score":0.13379701972007751},{"word":"funds","start":311.255,"end":311.575,"confidence":0.98828125,"punctuated_word":"funds","sentiment":"neutral","sentiment_score":0.1116386577486992},{"word":"transfer","start":311.575,"end":312.075,"confidence":0.9621582,"punctuated_word":"transfer.","sentiment":"neutral","sentiment_score":0.1302681267261505},{"word":"but","start":312.66,"end":312.90002,"confidence":0.99609375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.2022196650505066},{"word":"more","start":312.90002,"end":313.38,"confidence":0.95703125,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.17884226143360138},{"word":"convenient","start":313.38,"end":313.88,"confidence":1.0,"punctuated_word":"convenient","sentiment":"neutral","sentiment_score":0.2297617346048355},{"word":"if","start":314.02002,"end":314.26,"confidence":0.7631836,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.3080543875694275},{"word":"you","start":314.26,"end":314.42,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.28040552139282227},{"word":"set","start":314.42,"end":314.74002,"confidence":0.9921875,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.29470860958099365},{"word":"up","start":314.74002,"end":314.90002,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.27644047141075134},{"word":"your","start":314.90002,"end":315.40002,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2963311970233917},{"word":"direct","start":315.54,"end":316.04,"confidence":0.9980469,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.24597623944282532},{"word":"debit","start":316.1,"end":316.6,"confidence":1.0,"punctuated_word":"debit","sentiment":"neutral","sentiment_score":0.17230525612831116},{"word":"to","start":316.82,"end":317.06003,"confidence":0.984375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.24786654114723208},{"word":"ensure","start":317.06003,"end":317.46002,"confidence":0.99902344,"punctuated_word":"ensure","sentiment":"neutral","sentiment_score":0.22084437310695648},{"word":"that","start":317.46002,"end":317.78,"confidence":0.9770508,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2725118398666382},{"word":"payment","start":317.78,"end":318.26,"confidence":0.99902344,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.20723944902420044},{"word":"will","start":318.26,"end":318.5,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.2795172929763794},{"word":"be","start":318.5,"end":318.66,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.3634641170501709},{"word":"processed","start":318.66,"end":319.06003,"confidence":0.9951172,"punctuated_word":"processed","sentiment":"positive","sentiment_score":0.35163581371307373},{"word":"on","start":319.06003,"end":319.30002,"confidence":0.9951172,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.4307248890399933},{"word":"time","start":319.30002,"end":319.54,"confidence":1.0,"punctuated_word":"time","sentiment":"positive","sentiment_score":0.46668756008148193},{"word":"and","start":319.54,"end":319.78,"confidence":0.9902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2131483852863312},{"word":"avoid","start":319.78,"end":320.18002,"confidence":1.0,"punctuated_word":"avoid","sentiment":"neutral","sentiment_score":0.15733130276203156},{"word":"late","start":320.18002,"end":320.42,"confidence":1.0,"punctuated_word":"late","sentiment":"neutral","sentiment_score":-0.12447665631771088},{"word":"fees","start":320.42,"end":320.92,"confidence":0.99902344,"punctuated_word":"fees.","sentiment":"neutral","sentiment_score":0.0884275957942009},{"word":"do","start":321.22,"end":321.38,"confidence":0.9375,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.04237403720617294},{"word":"you","start":321.38,"end":321.46002,"confidence":0.9863281,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05510735511779785},{"word":"have","start":321.46002,"end":321.7,"confidence":0.82177734,"punctuated_word":"have,","sentiment":"neutral","sentiment_score":0.04078369215130806},{"word":"like","start":321.7,"end":322.1,"confidence":0.9484863,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.035103827714920044},{"word":"your","start":322.1,"end":322.34003,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03272730112075806},{"word":"bank","start":322.34003,"end":322.58002,"confidence":0.99902344,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.036554671823978424},{"word":"card","start":322.58002,"end":322.98,"confidence":1.0,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.031248101964592937},{"word":"or","start":322.98,"end":323.14,"confidence":0.9790039,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.02323087863624096},{"word":"your","start":323.14,"end":323.38,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.017515359446406364},{"word":"bank","start":323.38,"end":323.62003,"confidence":1.0,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.02546645514667034},{"word":"account","start":323.62003,"end":324.12003,"confidence":0.99902344,"punctuated_word":"account?","sentiment":"neutral","sentiment_score":0.034925639629364014},{"word":"alright","start":327.635,"end":328.115,"confidence":0.99560547,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.15939173102378845},{"word":"and","start":328.115,"end":328.435,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.12766434252262115},{"word":"would","start":328.435,"end":328.595,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.10336215794086456},{"word":"you","start":328.595,"end":328.755,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11416862159967422},{"word":"like","start":328.755,"end":328.915,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.11820214241743088},{"word":"me","start":328.915,"end":329.235,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.11502259224653244},{"word":"to","start":329.235,"end":329.555,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12662164866924286},{"word":"do","start":329.555,"end":329.715,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.12335389107465744},{"word":"it","start":329.715,"end":329.955,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1297127604484558},{"word":"for","start":329.955,"end":330.195,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1147349178791046},{"word":"you","start":330.195,"end":330.595,"confidence":0.7285156,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.10416628420352936},{"word":"or","start":330.595,"end":330.995,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.09830698370933531},{"word":"you","start":330.995,"end":331.155,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.16051606833934784},{"word":"will","start":331.155,"end":331.395,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.21335630118846893},{"word":"do","start":331.395,"end":331.555,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.18854746222496033},{"word":"it","start":331.555,"end":331.715,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1778143048286438},{"word":"okay","start":331.955,"end":332.355,"confidence":0.99316406,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.21402865648269653},{"word":"sure","start":332.355,"end":332.835,"confidence":1.0,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.1123911663889885},{"word":"are","start":332.835,"end":332.995,"confidence":0.5332031,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.06269237399101257},{"word":"you","start":332.995,"end":333.315,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09276508539915083},{"word":"going","start":333.315,"end":333.635,"confidence":0.98291016,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.07980569452047348},{"word":"to","start":333.635,"end":333.79498,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08908448368310928},{"word":"use","start":333.79498,"end":334.115,"confidence":0.99902344,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.07658063620328903},{"word":"your","start":334.115,"end":334.615,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06615858525037766},{"word":"card","start":334.675,"end":334.995,"confidence":1.0,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.07760438323020935},{"word":"for","start":334.995,"end":335.155,"confidence":0.9921875,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05042926967144013},{"word":"your","start":335.155,"end":335.395,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06442718207836151},{"word":"payment","start":335.395,"end":335.79498,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.0622943639755249},{"word":"method","start":335.79498,"end":336.275,"confidence":0.9980469,"punctuated_word":"method","sentiment":"neutral","sentiment_score":0.0433681346476078},{"word":"or","start":336.275,"end":336.435,"confidence":0.9716797,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.048103973269462585},{"word":"your","start":336.435,"end":336.675,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03880125284194946},{"word":"bank","start":336.675,"end":336.995,"confidence":0.99902344,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.06333143264055252},{"word":"account","start":336.995,"end":337.495,"confidence":0.9980469,"punctuated_word":"account?","sentiment":"neutral","sentiment_score":0.052092019468545914},{"word":"okay","start":339.25,"end":339.57,"confidence":0.8952637,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2906721830368042},{"word":"thank","start":339.57,"end":339.81,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.45217499136924744},{"word":"you","start":339.81,"end":339.97,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4453650116920471},{"word":"and","start":339.97,"end":340.21,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.3117399513721466},{"word":"in","start":340.21,"end":340.37,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2732366919517517},{"word":"case","start":340.37,"end":340.61,"confidence":1.0,"punctuated_word":"case","sentiment":"neutral","sentiment_score":0.27252501249313354},{"word":"you","start":340.61,"end":340.85,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2626483142375946},{"word":"need","start":340.85,"end":341.00998,"confidence":0.9980469,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.25373274087905884},{"word":"the","start":341.00998,"end":341.16998,"confidence":0.55371094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.18863359093666077},{"word":"paper","start":341.16998,"end":341.65,"confidence":0.99902344,"punctuated_word":"paper","sentiment":"neutral","sentiment_score":0.12809133529663086},{"word":"bill","start":341.65,"end":341.88998,"confidence":0.9880371,"punctuated_word":"bill,","sentiment":"neutral","sentiment_score":0.15392914414405823},{"word":"just","start":341.88998,"end":342.13,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2463119626045227},{"word":"call","start":342.13,"end":342.37,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.2435213327407837},{"word":"us","start":342.37,"end":342.53,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.2394534647464752},{"word":"and","start":342.53,"end":342.69,"confidence":0.51220703,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.35431480407714844},{"word":"we'll","start":342.69,"end":342.93,"confidence":0.9975586,"punctuated_word":"we'll","sentiment":"positive","sentiment_score":0.34325703978538513},{"word":"be","start":342.93,"end":343.00998,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.38996168971061707},{"word":"more","start":343.00998,"end":343.25,"confidence":1.0,"punctuated_word":"more","sentiment":"positive","sentiment_score":0.4073107242584229},{"word":"than","start":343.25,"end":343.41,"confidence":1.0,"punctuated_word":"than","sentiment":"positive","sentiment_score":0.4719957113265991},{"word":"happy","start":343.41,"end":343.72998,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.4706675410270691},{"word":"to","start":343.72998,"end":343.88998,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4641069769859314},{"word":"walk","start":343.88998,"end":344.13,"confidence":1.0,"punctuated_word":"walk","sentiment":"positive","sentiment_score":0.4527294933795929},{"word":"you","start":344.13,"end":344.29,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3297032117843628},{"word":"through","start":344.29,"end":344.69,"confidence":1.0,"punctuated_word":"through","sentiment":"positive","sentiment_score":0.38312968611717224},{"word":"how","start":344.69,"end":344.93,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.31782618165016174},{"word":"to","start":344.93,"end":345.09,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2862856090068817},{"word":"print","start":345.09,"end":345.33,"confidence":1.0,"punctuated_word":"print","sentiment":"neutral","sentiment_score":0.20958317816257477},{"word":"it","start":345.33,"end":345.57,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.15012910962104797},{"word":"from","start":345.57,"end":345.88998,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.20397722721099856},{"word":"your","start":345.88998,"end":346.13,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.14026997983455658},{"word":"customer","start":346.13,"end":346.63,"confidence":1.0,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.117302805185318},{"word":"portal","start":346.77,"end":347.27,"confidence":0.9921875,"punctuated_word":"portal.","sentiment":"neutral","sentiment_score":0.1429520845413208},{"word":"we","start":348.05,"end":348.28998,"confidence":0.98095703,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.06019971147179603},{"word":"can","start":348.28998,"end":348.53,"confidence":0.9604492,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07438512146472931},{"word":"help","start":348.53,"end":348.77,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.07084076851606369},{"word":"you","start":348.77,"end":348.93,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0907856673002243},{"word":"with","start":348.93,"end":349.16998,"confidence":0.96533203,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.049677472561597824},{"word":"regards","start":349.16998,"end":349.57,"confidence":0.9951172,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":-0.05116399750113487},{"word":"with","start":349.57,"end":349.81,"confidence":0.6699219,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.07519111782312393},{"word":"that","start":349.81,"end":350.31,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09833285212516785},{"word":"because","start":350.615,"end":350.775,"confidence":0.9604492,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.11331005394458772},{"word":"i","start":350.775,"end":350.935,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24259933829307556},{"word":"don't","start":350.935,"end":351.015,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1969883888959885},{"word":"want","start":351.015,"end":351.335,"confidence":0.99902344,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.25067466497421265},{"word":"you","start":351.335,"end":351.495,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2742668092250824},{"word":"to","start":351.495,"end":351.655,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17865155637264252},{"word":"be","start":351.655,"end":351.815,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.2424609363079071},{"word":"charged","start":351.815,"end":352.135,"confidence":0.99902344,"punctuated_word":"charged","sentiment":"neutral","sentiment_score":-0.2926485538482666},{"word":"for","start":352.135,"end":352.45502,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.18275754153728485},{"word":"the","start":352.45502,"end":352.695,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19065995514392853},{"word":"paper","start":352.695,"end":353.095,"confidence":0.9951172,"punctuated_word":"paper","sentiment":"neutral","sentiment_score":-0.2221866399049759},{"word":"bill","start":353.095,"end":353.595,"confidence":0.9650879,"punctuated_word":"bill.","sentiment":"neutral","sentiment_score":-0.14319026470184326},{"word":"yeah","start":354.695,"end":355.195,"confidence":0.9724121,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.004692345857620239},{"word":"so","start":356.375,"end":356.695,"confidence":0.9370117,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.01234511286020279},{"word":"one","start":356.695,"end":356.855,"confidence":0.9980469,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.0017526298761367798},{"word":"moment","start":356.855,"end":357.255,"confidence":1.0,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":0.002977721393108368},{"word":"here","start":357.255,"end":357.495,"confidence":0.97143555,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.002338673919439316},{"word":"i'm","start":357.495,"end":357.655,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.028675980865955353},{"word":"going","start":357.655,"end":358.055,"confidence":0.9951172,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.0093424990773201},{"word":"to","start":358.055,"end":358.215,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.025571301579475403},{"word":"your","start":358.215,"end":358.45502,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.055496539920568466},{"word":"account","start":358.45502,"end":358.95502,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.022745124995708466},{"word":"and","start":359.495,"end":359.995,"confidence":0.47680664,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04906078428030014},{"word":"mm-mm","start":365.48,"end":365.98,"confidence":0.8941406,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":-0.02202773652970791},{"word":"yeah","start":372.12,"end":372.6,"confidence":0.9880371,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2513021230697632},{"word":"so","start":372.6,"end":372.76,"confidence":0.9892578,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2596729099750519},{"word":"we","start":372.76,"end":372.92,"confidence":0.9951172,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2623589038848877},{"word":"don't","start":372.92,"end":373.16,"confidence":0.7956543,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.2386222779750824},{"word":"need","start":373.16,"end":373.32,"confidence":0.9970703,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.17405498027801514},{"word":"to","start":373.32,"end":373.56,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16218985617160797},{"word":"call","start":373.56,"end":373.8,"confidence":0.9951172,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.10234521329402924},{"word":"you","start":373.8,"end":374.04,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18579070270061493},{"word":"on","start":374.04,"end":374.2,"confidence":0.9819336,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.15483838319778442},{"word":"a","start":374.2,"end":374.36002,"confidence":0.98095703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2101951241493225},{"word":"monthly","start":374.36002,"end":374.76,"confidence":0.99121094,"punctuated_word":"monthly","sentiment":"neutral","sentiment_score":0.10579614341259004},{"word":"basis","start":374.76,"end":375.26,"confidence":0.98828125,"punctuated_word":"basis","sentiment":"neutral","sentiment_score":0.20537908375263217},{"word":"in","start":375.4,"end":375.47998,"confidence":0.54345703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2572924494743347},{"word":"the","start":375.47998,"end":375.56,"confidence":0.48632812,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.25424182415008545},{"word":"anyway","start":375.88,"end":376.38,"confidence":0.9892578,"punctuated_word":"anyway,","sentiment":"neutral","sentiment_score":0.24705255031585693},{"word":"once","start":376.44,"end":376.76,"confidence":0.9770508,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.2518446445465088},{"word":"the","start":376.76,"end":376.92,"confidence":0.90283203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.19787220656871796},{"word":"payment","start":376.92,"end":377.32,"confidence":0.94970703,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.202072411775589},{"word":"has","start":377.32,"end":377.48,"confidence":0.8881836,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.2319921851158142},{"word":"been","start":377.48,"end":377.98,"confidence":0.83740234,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.29837772250175476},{"word":"processed","start":378.095,"end":378.415,"confidence":0.96362305,"punctuated_word":"processed,","sentiment":"neutral","sentiment_score":0.24626857042312625},{"word":"it's","start":378.415,"end":378.73502,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.27895113825798035},{"word":"between","start":378.73502,"end":379.05502,"confidence":0.99902344,"punctuated_word":"between","sentiment":"neutral","sentiment_score":0.27525603771209717},{"word":"the","start":379.05502,"end":379.295,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.25255486369132996},{"word":"seventh","start":379.295,"end":379.61502,"confidence":0.7890625,"punctuated_word":"seventh","sentiment":"neutral","sentiment_score":0.18758948147296903},{"word":"till","start":379.61502,"end":379.855,"confidence":0.9770508,"punctuated_word":"till","sentiment":"neutral","sentiment_score":0.20812062919139865},{"word":"the","start":379.855,"end":380.015,"confidence":0.9580078,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2387648969888687},{"word":"tenth","start":380.015,"end":380.255,"confidence":0.92041016,"punctuated_word":"tenth,","sentiment":"neutral","sentiment_score":0.2533486485481262},{"word":"the","start":380.255,"end":380.415,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.24678346514701843},{"word":"latest","start":380.415,"end":380.815,"confidence":0.84350586,"punctuated_word":"latest,","sentiment":"neutral","sentiment_score":0.2472670376300812},{"word":"the","start":380.815,"end":380.975,"confidence":0.97998047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.32134607434272766},{"word":"eleventh","start":380.975,"end":381.475,"confidence":0.8063151,"punctuated_word":"eleventh.","sentiment":"neutral","sentiment_score":0.2812172770500183},{"word":"you","start":381.695,"end":381.93503,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.2920180559158325},{"word":"will","start":381.93503,"end":382.095,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.2797437906265259},{"word":"also","start":382.095,"end":382.415,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.2139710038900375},{"word":"receive","start":382.415,"end":382.73502,"confidence":1.0,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.3088154196739197},{"word":"a","start":382.73502,"end":382.975,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.3168957233428955},{"word":"official","start":382.975,"end":383.45502,"confidence":1.0,"punctuated_word":"official","sentiment":"neutral","sentiment_score":0.3262966275215149},{"word":"payment","start":383.45502,"end":383.93503,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.23806357383728027},{"word":"receipt","start":383.93503,"end":384.43503,"confidence":0.97802734,"punctuated_word":"receipt.","sentiment":"neutral","sentiment_score":0.2512536644935608},{"word":"and","start":384.49503,"end":384.99503,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.25315362215042114},{"word":"after","start":385.375,"end":385.695,"confidence":0.99316406,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.2390862852334976},{"word":"this","start":385.695,"end":386.015,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.26105064153671265},{"word":"call","start":386.015,"end":386.415,"confidence":0.99560547,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":0.22405487298965457},{"word":"i","start":386.415,"end":386.575,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.27946293354034424},{"word":"will","start":386.575,"end":386.89502,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.26079270243644714},{"word":"ask","start":386.89502,"end":387.21503,"confidence":0.99902344,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.3082555830478668},{"word":"our","start":387.21503,"end":387.695,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.259334534406662},{"word":"rep","start":387.695,"end":387.93503,"confidence":0.99902344,"punctuated_word":"rep","sentiment":"neutral","sentiment_score":0.20314213633537292},{"word":"to","start":387.93503,"end":388.17502,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.29518842697143555},{"word":"send","start":388.17502,"end":388.415,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.23048381507396695},{"word":"you","start":388.415,"end":388.73502,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.30699604749679565},{"word":"the","start":388.73502,"end":389.23502,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.30539190769195557},{"word":"instruction","start":389.45502,"end":389.95502,"confidence":0.9614258,"punctuated_word":"instruction","sentiment":"neutral","sentiment_score":0.30094024538993835},{"word":"to","start":390.415,"end":390.65503,"confidence":0.8886719,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2652404010295868},{"word":"view","start":390.65503,"end":390.975,"confidence":1.0,"punctuated_word":"view","sentiment":"neutral","sentiment_score":0.20753368735313416},{"word":"your","start":390.975,"end":391.295,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.21935710310935977},{"word":"statement","start":391.295,"end":391.795,"confidence":0.98168945,"punctuated_word":"statement,","sentiment":"neutral","sentiment_score":0.2595021724700928},{"word":"payment","start":391.93503,"end":392.415,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.19048961997032168},{"word":"receipt","start":392.415,"end":392.915,"confidence":0.984375,"punctuated_word":"receipt.","sentiment":"neutral","sentiment_score":0.2161441147327423},{"word":"it's","start":394.11002,"end":394.35,"confidence":0.96972656,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.22091422975063324},{"word":"all","start":394.35,"end":394.59,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.23539939522743225},{"word":"on","start":394.59,"end":394.83002,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.26602616906166077},{"word":"the","start":394.83002,"end":394.99,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2842210531234741},{"word":"customer","start":394.99,"end":395.47,"confidence":1.0,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.2088918834924698},{"word":"portal","start":395.47,"end":395.95,"confidence":1.0,"punctuated_word":"portal","sentiment":"neutral","sentiment_score":0.24464434385299683},{"word":"for","start":395.95,"end":396.19,"confidence":0.96533203,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.21835091710090637},{"word":"your","start":396.19,"end":396.43,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2506569027900696},{"word":"reference","start":396.43,"end":396.91,"confidence":0.9926758,"punctuated_word":"reference.","sentiment":"neutral","sentiment_score":0.21593746542930603},{"word":"so","start":396.91,"end":397.39,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.15633243322372437},{"word":"let's","start":397.39,"end":397.71,"confidence":0.9980469,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":0.164474219083786},{"word":"start","start":397.71,"end":398.11002,"confidence":0.9970703,"punctuated_word":"start","sentiment":"neutral","sentiment_score":0.15309222042560575},{"word":"your","start":398.11002,"end":398.43,"confidence":0.40454102,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.15744514763355255},{"word":"card","start":398.43,"end":398.75,"confidence":0.9980469,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.12082572281360626},{"word":"number","start":398.75,"end":399.15,"confidence":0.9980469,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.12020314484834672},{"word":"please","start":399.15,"end":399.65,"confidence":0.9746094,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.11077938973903656},{"word":"sure","start":417.215,"end":417.615,"confidence":0.78466797,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.07352030277252197},{"word":"yeah","start":417.615,"end":418.115,"confidence":0.75512695,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11731742322444916},{"word":"definitely","start":418.335,"end":418.835,"confidence":0.9555664,"punctuated_word":"Definitely.","sentiment":"neutral","sentiment_score":0.20035764575004575},{"word":"every","start":419.215,"end":419.615,"confidence":0.9970703,"punctuated_word":"Every","sentiment":"neutral","sentiment_score":0.19413453340530396},{"word":"first","start":419.615,"end":419.935,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.15672318637371063},{"word":"of","start":419.935,"end":420.255,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.1916407495737076},{"word":"each","start":420.255,"end":420.57498,"confidence":1.0,"punctuated_word":"each","sentiment":"neutral","sentiment_score":0.14937883615493774},{"word":"month","start":420.57498,"end":421.07498,"confidence":0.9885254,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.1665981411933899},{"word":"all","start":421.6,"end":421.92,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.18746480345726013},{"word":"invoices","start":421.92,"end":422.42,"confidence":0.9996745,"punctuated_word":"invoices","sentiment":"neutral","sentiment_score":0.15739405155181885},{"word":"are","start":422.48,"end":422.8,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1995771527290344},{"word":"being","start":422.8,"end":423.12,"confidence":1.0,"punctuated_word":"being","sentiment":"neutral","sentiment_score":0.22306430339813232},{"word":"sent","start":423.12,"end":423.52,"confidence":0.84887695,"punctuated_word":"sent.","sentiment":"neutral","sentiment_score":0.1629621386528015},{"word":"so","start":423.52,"end":423.92,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2038969248533249},{"word":"you","start":423.92,"end":424.08002,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2270887792110443},{"word":"will","start":424.08002,"end":424.32,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.2285389304161072},{"word":"receive","start":424.32,"end":424.64,"confidence":1.0,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.18221645057201383},{"word":"it","start":424.64,"end":425.14,"confidence":0.7529297,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1624980866909027},{"word":"via","start":425.28,"end":425.68,"confidence":0.875,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.16978400945663452},{"word":"email","start":425.68,"end":426.18,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.2048526406288147},{"word":"that","start":426.24,"end":426.4,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1724776029586792},{"word":"you","start":426.4,"end":426.56,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15259762108325958},{"word":"have","start":426.56,"end":426.8,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.18201911449432373},{"word":"on","start":426.8,"end":426.96,"confidence":0.9760742,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.16485261917114258},{"word":"record","start":426.96,"end":427.46,"confidence":0.9067383,"punctuated_word":"record.","sentiment":"neutral","sentiment_score":0.1226300597190857},{"word":"and","start":428.08002,"end":428.32,"confidence":0.98828125,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.041841715574264526},{"word":"that's","start":428.32,"end":428.82,"confidence":0.98413086,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.05448862910270691},{"word":"yes","start":429.36002,"end":429.86002,"confidence":0.7746582,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.05019286647439003},{"word":"yes","start":430.48,"end":430.88,"confidence":0.8376465,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07173751294612885},{"word":"correct","start":430.88,"end":431.38,"confidence":0.9980469,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.09435044974088667},{"word":"october","start":431.44,"end":431.94,"confidence":0.9951172,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.07899969816207886},{"word":"one","start":432.0,"end":432.5,"confidence":0.48242188,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.05925824120640755},{"word":"first","start":432.72,"end":432.96,"confidence":0.82470703,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.06327410787343979},{"word":"of","start":432.96,"end":433.2,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07124242186546326},{"word":"each","start":433.2,"end":433.44,"confidence":1.0,"punctuated_word":"each","sentiment":"neutral","sentiment_score":0.048839107155799866},{"word":"month","start":433.44,"end":433.94,"confidence":0.99853516,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.06632138788700104},{"word":"yeah","start":440.24503,"end":440.725,"confidence":0.97753906,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02663159742951393},{"word":"so","start":440.725,"end":441.225,"confidence":0.9863281,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.030018754303455353},{"word":"so","start":442.005,"end":442.325,"confidence":0.7788086,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.07010552287101746},{"word":"once","start":442.325,"end":442.565,"confidence":0.99316406,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.10274937748908997},{"word":"you","start":442.565,"end":442.725,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1100410223007202},{"word":"got","start":442.725,"end":442.96503,"confidence":0.8720703,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.13730914890766144},{"word":"your","start":442.96503,"end":443.20502,"confidence":0.9921875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10472941398620604},{"word":"bill","start":443.20502,"end":443.685,"confidence":0.98706055,"punctuated_word":"bill,","sentiment":"neutral","sentiment_score":0.10195831954479218},{"word":"you","start":443.685,"end":444.005,"confidence":0.97509766,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13658064603805542},{"word":"have","start":444.005,"end":444.325,"confidence":0.9819336,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.156656414270401},{"word":"this","start":444.325,"end":444.825,"confidence":0.55908203,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.14420828223228457},{"word":"days","start":446.005,"end":446.505,"confidence":0.6948242,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.11611592024564744},{"word":"to","start":446.725,"end":446.80502,"confidence":0.97802734,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1274552047252655},{"word":"review","start":446.80502,"end":447.30502,"confidence":0.99121094,"punctuated_word":"review,","sentiment":"neutral","sentiment_score":0.10386623442173004},{"word":"to","start":447.685,"end":447.845,"confidence":0.9819336,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11365359276533128},{"word":"check","start":447.845,"end":448.165,"confidence":0.92529297,"punctuated_word":"check,","sentiment":"neutral","sentiment_score":0.10323639214038847},{"word":"to","start":448.165,"end":448.59,"confidence":0.8051758,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08204470574855804},{"word":"dispute","start":448.66998,"end":449.07,"confidence":0.97802734,"punctuated_word":"dispute","sentiment":"neutral","sentiment_score":0.006953321397304535},{"word":"any","start":449.07,"end":449.23,"confidence":0.7631836,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.06249183416366577},{"word":"concerns","start":449.23,"end":449.73,"confidence":1.0,"punctuated_word":"concerns","sentiment":"neutral","sentiment_score":-0.028028033673763275},{"word":"that","start":449.79,"end":450.03,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09782413393259048},{"word":"you","start":450.03,"end":450.19,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08707208931446075},{"word":"will","start":450.19,"end":450.43,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.0827600434422493},{"word":"have","start":450.43,"end":450.93,"confidence":0.7866211,"punctuated_word":"have.","sentiment":"neutral","sentiment_score":0.05403400585055351},{"word":"and","start":451.23,"end":451.47,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07177318632602692},{"word":"then","start":451.47,"end":451.87,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.07879440486431122},{"word":"the","start":451.87,"end":452.19,"confidence":0.9873047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08269926905632019},{"word":"actual","start":452.19,"end":452.69,"confidence":1.0,"punctuated_word":"actual","sentiment":"neutral","sentiment_score":0.07093711197376251},{"word":"due","start":453.47,"end":453.63,"confidence":0.9086914,"punctuated_word":"due","sentiment":"neutral","sentiment_score":0.044884927570819855},{"word":"date","start":453.63,"end":453.94998,"confidence":1.0,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.07670433074235916},{"word":"is","start":453.94998,"end":454.11,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0770401880145073},{"word":"the","start":454.11,"end":454.35,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08817058056592941},{"word":"eleventh","start":454.35,"end":454.85,"confidence":0.99039716,"punctuated_word":"eleventh.","sentiment":"neutral","sentiment_score":0.06323724240064621},{"word":"you","start":455.47,"end":455.79,"confidence":0.9760742,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.09018336236476898},{"word":"will","start":455.79,"end":456.03,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.13024844229221344},{"word":"be","start":456.03,"end":456.19,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.15029047429561615},{"word":"able","start":456.19,"end":456.59,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.14345064759254456},{"word":"to","start":456.59,"end":456.83,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.14748328924179077},{"word":"see","start":456.83,"end":457.15,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.14090172946453094},{"word":"the","start":457.15,"end":457.65,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11541242897510529},{"word":"service","start":457.79,"end":458.27,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.10059288889169692},{"word":"period","start":458.27,"end":458.77,"confidence":0.99902344,"punctuated_word":"period,","sentiment":"neutral","sentiment_score":0.12617512047290802},{"word":"the","start":459.38998,"end":459.63,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14603866636753082},{"word":"amount","start":459.63,"end":460.13,"confidence":0.9790039,"punctuated_word":"amount,","sentiment":"neutral","sentiment_score":0.13160434365272522},{"word":"and","start":460.51,"end":461.01,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.13643229007720947},{"word":"the","start":461.79,"end":461.94998,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13507336378097534},{"word":"due","start":461.94998,"end":462.11,"confidence":0.9892578,"punctuated_word":"due","sentiment":"neutral","sentiment_score":0.10564099252223969},{"word":"date","start":462.11,"end":462.51,"confidence":0.9970703,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.1332378387451172},{"word":"from","start":462.51,"end":462.83,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.15650790929794312},{"word":"the","start":462.83,"end":463.33,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15387427806854248},{"word":"third","start":463.38998,"end":463.71,"confidence":0.99902344,"punctuated_word":"third","sentiment":"neutral","sentiment_score":0.13497227430343628},{"word":"and","start":463.71,"end":464.175,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10947421938180923},{"word":"last","start":464.41498,"end":464.655,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.07808959484100342},{"word":"page","start":464.655,"end":464.97498,"confidence":0.9370117,"punctuated_word":"page","sentiment":"neutral","sentiment_score":0.09136385470628738},{"word":"of","start":464.97498,"end":465.13498,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.09454186260700226},{"word":"your","start":465.13498,"end":465.375,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03025403618812561},{"word":"bill","start":465.375,"end":465.875,"confidence":0.73742676,"punctuated_word":"bill.","sentiment":"neutral","sentiment_score":0.04301019757986069},{"word":"reason","start":466.57498,"end":466.895,"confidence":0.93115234,"punctuated_word":"Reason","sentiment":"neutral","sentiment_score":0.0008347220718860626},{"word":"why","start":466.895,"end":467.13498,"confidence":0.99609375,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.03242846205830574},{"word":"we're","start":467.13498,"end":467.375,"confidence":0.9975586,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.01675516739487648},{"word":"sending","start":467.375,"end":467.69498,"confidence":1.0,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":-0.05249062180519104},{"word":"it","start":467.69498,"end":468.01498,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03398459032177925},{"word":"every","start":468.01498,"end":468.25497,"confidence":0.49316406,"punctuated_word":"every","sentiment":"neutral","sentiment_score":-0.039687685668468475},{"word":"first","start":468.25497,"end":468.655,"confidence":0.69433594,"punctuated_word":"first.","sentiment":"neutral","sentiment_score":-0.023163748905062675},{"word":"so","start":468.655,"end":468.895,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.002089817076921463},{"word":"you","start":468.895,"end":469.055,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.008550167083740234},{"word":"have","start":469.055,"end":469.375,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.01673123985528946},{"word":"the","start":469.375,"end":469.69498,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0044321343302726746},{"word":"time","start":469.69498,"end":469.935,"confidence":0.97314453,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.002198871225118637},{"word":"frame","start":469.935,"end":470.435,"confidence":0.99902344,"punctuated_word":"frame","sentiment":"neutral","sentiment_score":0.015927743166685104},{"word":"to","start":471.055,"end":471.375,"confidence":0.8989258,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0196494422852993},{"word":"check","start":471.375,"end":471.615,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.027309179306030273},{"word":"your","start":471.615,"end":471.935,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.021802404895424843},{"word":"invoices","start":471.935,"end":472.435,"confidence":1.0,"punctuated_word":"invoices","sentiment":"neutral","sentiment_score":0.02177473716437817},{"word":"and","start":472.57498,"end":473.07498,"confidence":0.97998047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.013314904645085337},{"word":"some","start":473.69498,"end":474.01498,"confidence":0.99902344,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.04007397219538689},{"word":"stuff","start":474.01498,"end":474.335,"confidence":0.77441406,"punctuated_word":"stuff","sentiment":"neutral","sentiment_score":0.02532031759619713},{"word":"to","start":474.335,"end":474.57498,"confidence":0.9863281,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.021646790206432343},{"word":"check","start":474.57498,"end":475.07498,"confidence":0.9975586,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.02539731003344059},{"word":"yes","start":480.19,"end":480.59,"confidence":0.9892578,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.030423451215028763},{"word":"on","start":480.59,"end":480.83002,"confidence":0.99316406,"punctuated_word":"On","sentiment":"neutral","sentiment_score":0.01994477771222591},{"word":"the","start":480.83002,"end":480.99,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01955818012356758},{"word":"eleventh","start":480.99,"end":481.49,"confidence":0.9757487,"punctuated_word":"eleventh.","sentiment":"neutral","sentiment_score":0.030438490211963657},{"word":"correct","start":481.63,"end":481.95,"confidence":0.99853516,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.17136090993881226},{"word":"and","start":481.95,"end":482.11002,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.1322430521249771},{"word":"then","start":482.11002,"end":482.61002,"confidence":0.7705078,"punctuated_word":"then,","sentiment":"neutral","sentiment_score":0.12398651242256165},{"word":"all","start":483.23,"end":483.63,"confidence":0.9980469,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.12083964049816132},{"word":"direct","start":483.63,"end":484.11002,"confidence":0.99609375,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.1067717969417572},{"word":"debit","start":484.11002,"end":484.59,"confidence":0.96313477,"punctuated_word":"debit,","sentiment":"neutral","sentiment_score":0.0947943925857544},{"word":"it's","start":484.59,"end":484.91,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.126128152012825},{"word":"being","start":484.91,"end":485.31,"confidence":0.9658203,"punctuated_word":"being","sentiment":"neutral","sentiment_score":0.1338205337524414},{"word":"processed","start":485.31,"end":485.81,"confidence":0.97314453,"punctuated_word":"processed","sentiment":"neutral","sentiment_score":0.12255679816007614},{"word":"between","start":485.95,"end":486.35,"confidence":1.0,"punctuated_word":"between","sentiment":"neutral","sentiment_score":0.15423893928527832},{"word":"the","start":486.35,"end":486.59,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13334234058856964},{"word":"eighth","start":486.59,"end":487.07,"confidence":0.79907227,"punctuated_word":"eighth,","sentiment":"neutral","sentiment_score":0.13427886366844177},{"word":"the","start":487.07,"end":487.31,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1477280855178833},{"word":"tenth","start":487.31,"end":487.71,"confidence":0.98999023,"punctuated_word":"tenth,","sentiment":"neutral","sentiment_score":0.13031965494155884},{"word":"and","start":487.71,"end":487.87,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10454510152339937},{"word":"the","start":487.87,"end":488.03,"confidence":0.9428711,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12227817624807358},{"word":"latest","start":488.03,"end":488.43,"confidence":0.95043945,"punctuated_word":"latest,","sentiment":"neutral","sentiment_score":0.09638232737779616},{"word":"the","start":488.43,"end":488.67,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1211639940738678},{"word":"eleventh","start":488.67,"end":489.17,"confidence":0.8958333,"punctuated_word":"eleventh.","sentiment":"neutral","sentiment_score":0.09451805800199509},{"word":"just","start":489.865,"end":490.185,"confidence":0.99902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.09534291923046112},{"word":"to","start":490.185,"end":490.345,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08041182160377502},{"word":"ensure","start":490.345,"end":490.845,"confidence":0.9980469,"punctuated_word":"ensure","sentiment":"neutral","sentiment_score":0.08386543393135071},{"word":"the","start":490.905,"end":491.38498,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10215502977371216},{"word":"clearance","start":491.38498,"end":491.865,"confidence":0.99902344,"punctuated_word":"clearance","sentiment":"neutral","sentiment_score":0.07717052102088928},{"word":"period","start":491.865,"end":492.26498,"confidence":0.98217773,"punctuated_word":"period,","sentiment":"neutral","sentiment_score":0.11454657465219498},{"word":"it","start":492.26498,"end":492.50497,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.12345117330551147},{"word":"will","start":492.50497,"end":492.66498,"confidence":0.99609375,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.12033822387456894},{"word":"be","start":492.66498,"end":492.82498,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.10508237779140472},{"word":"posted","start":492.82498,"end":493.305,"confidence":1.0,"punctuated_word":"posted","sentiment":"neutral","sentiment_score":0.14189442992210388},{"word":"on","start":493.305,"end":493.465,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.13134412467479706},{"word":"time","start":493.465,"end":493.965,"confidence":1.0,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.11047151684761047},{"word":"yeah","start":505.53,"end":505.93,"confidence":0.7783203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.007707733660936356},{"word":"so","start":505.93,"end":506.33,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.004072617739439011},{"word":"in","start":506.33,"end":506.49,"confidence":0.89990234,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.00937570072710514},{"word":"yeah","start":506.81,"end":507.12997,"confidence":0.9921875,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.02022566646337509},{"word":"in","start":507.12997,"end":507.37,"confidence":0.99902344,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.013178404420614244},{"word":"case","start":507.37,"end":507.77,"confidence":0.99902344,"punctuated_word":"case","sentiment":"neutral","sentiment_score":0.01852869614958763},{"word":"you","start":507.77,"end":508.25,"confidence":0.98828125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.009623724967241287},{"word":"would","start":508.25,"end":508.49,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.011896505951881409},{"word":"like","start":508.49,"end":508.72998,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.013717826455831528},{"word":"to","start":508.72998,"end":508.96997,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.019319158047437668},{"word":"update","start":508.96997,"end":509.37,"confidence":1.0,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.015485674142837524},{"word":"your","start":509.37,"end":509.61,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.013695325702428818},{"word":"card","start":509.61,"end":510.09,"confidence":0.9604492,"punctuated_word":"card,","sentiment":"neutral","sentiment_score":0.011060160584747791},{"word":"change","start":510.09,"end":510.40997,"confidence":0.99902344,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.020451337099075317},{"word":"your","start":510.40997,"end":510.65,"confidence":0.9716797,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.014997249469161034},{"word":"card","start":510.65,"end":511.15,"confidence":0.91015625,"punctuated_word":"card,","sentiment":"neutral","sentiment_score":0.013253816403448582},{"word":"or","start":511.68997,"end":512.08997,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.009122267365455627},{"word":"change","start":512.08997,"end":512.57,"confidence":0.9951172,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.029948823153972626},{"word":"the","start":512.57,"end":512.73,"confidence":0.84277344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02153289131820202},{"word":"card","start":512.73,"end":513.05,"confidence":0.9970703,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.006841886788606644},{"word":"to","start":513.05,"end":513.20996,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.010859420523047447},{"word":"bank","start":513.20996,"end":513.52997,"confidence":0.99902344,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.005856197327375412},{"word":"account","start":513.52997,"end":514.02997,"confidence":0.99609375,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.010958686470985413},{"word":"just","start":514.41,"end":514.73,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11620967090129852},{"word":"let","start":514.73,"end":514.97,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.13013646006584167},{"word":"us","start":514.97,"end":515.13,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.12576600909233093},{"word":"know","start":515.13,"end":515.45,"confidence":0.9926758,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.116207093000412},{"word":"we","start":515.45,"end":515.61,"confidence":0.99902344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.1855413019657135},{"word":"can","start":515.61,"end":515.85,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2118343710899353},{"word":"help","start":515.85,"end":516.08997,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.2198822796344757},{"word":"you","start":516.08997,"end":516.25,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1856832057237625},{"word":"with","start":516.25,"end":516.49,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.231171652674675},{"word":"that","start":516.49,"end":516.73,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13891741633415222},{"word":"as","start":516.73,"end":516.97,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.14035837352275848},{"word":"well","start":516.97,"end":517.29,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.11234914511442184},{"word":"to","start":517.29,"end":517.79,"confidence":0.92578125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11125950515270232},{"word":"change","start":518.605,"end":518.84503,"confidence":1.0,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.042635656893253326},{"word":"it","start":518.84503,"end":519.085,"confidence":0.9416504,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.02324792556464672},{"word":"update","start":519.085,"end":519.585,"confidence":1.0,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.03098796308040619},{"word":"it","start":525.085,"end":525.245,"confidence":0.99560547,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.03455769270658493},{"word":"yeah","start":525.245,"end":525.72504,"confidence":0.96728516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0961698517203331},{"word":"sure","start":525.72504,"end":526.205,"confidence":1.0,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.16314998269081116},{"word":"thank","start":526.205,"end":526.445,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.27638500928878784},{"word":"you","start":526.445,"end":526.84503,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.224274143576622},{"word":"go","start":526.84503,"end":527.005,"confidence":1.0,"punctuated_word":"Go","sentiment":"neutral","sentiment_score":0.18581947684288025},{"word":"ahead","start":527.005,"end":527.405,"confidence":0.99658203,"punctuated_word":"ahead,","sentiment":"neutral","sentiment_score":0.1601523458957672},{"word":"please","start":527.405,"end":527.905,"confidence":1.0,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.13684681057929993},{"word":"mhmm","start":532.765,"end":533.265,"confidence":0.9954834,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.08310729265213013},{"word":"thank","start":544.55,"end":544.79,"confidence":0.69091797,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.20837685465812683},{"word":"you","start":544.79,"end":545.02997,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.16898751258850098},{"word":"let","start":545.02997,"end":545.19,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.10068842023611067},{"word":"me","start":545.19,"end":545.43,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.08145445585250854},{"word":"confirm","start":545.43,"end":545.93,"confidence":0.97753906,"punctuated_word":"confirm.","sentiment":"neutral","sentiment_score":0.09034252166748048},{"word":"4017954269102355","start":546.14996,"end":552.295,"confidence":0.99975586,"punctuated_word":"4017954269102355.","sentiment":"neutral","sentiment_score":0.031278323382139206},{"word":"oh","start":557.235,"end":557.735,"confidence":0.9223633,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.0010237768292427063},{"word":"555","start":558.035,"end":559.075,"confidence":0.9814453,"punctuated_word":"555.","sentiment":"neutral","sentiment_score":0.0019576314371079206},{"word":"okay","start":559.075,"end":559.475,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0002876194193959236},{"word":"sorry","start":559.475,"end":559.795,"confidence":1.0,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.08556579053401947},{"word":"for","start":559.795,"end":560.035,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.09476594626903534},{"word":"that","start":560.035,"end":560.535,"confidence":1.0,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.0967516303062439},{"word":"my","start":560.755,"end":561.075,"confidence":0.9892578,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.13576596975326538},{"word":"bad","start":561.075,"end":561.575,"confidence":0.9995117,"punctuated_word":"bad.","sentiment":"neutral","sentiment_score":-0.11616745591163637},{"word":"sure","start":568.25,"end":568.64996,"confidence":0.90478516,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.08352990448474884},{"word":"thank","start":568.64996,"end":568.88995,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2113761305809021},{"word":"you","start":568.88995,"end":569.38995,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1265930533409119},{"word":"okay","start":579.995,"end":580.315,"confidence":0.94091797,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08517371118068695},{"word":"got","start":580.315,"end":580.555,"confidence":1.0,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.14812201261520386},{"word":"it","start":580.555,"end":580.795,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.1100088506937027},{"word":"thank","start":580.795,"end":580.95496,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3179532289505005},{"word":"you","start":580.95496,"end":581.27496,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2934134006500244},{"word":"so","start":581.27496,"end":581.435,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.2941691279411316},{"word":"much","start":581.435,"end":581.75494,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.3544561564922333},{"word":"for","start":581.75494,"end":581.915,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3586653470993042},{"word":"repeating","start":581.915,"end":582.315,"confidence":0.96533203,"punctuated_word":"repeating","sentiment":"neutral","sentiment_score":0.3279417157173157},{"word":"the","start":582.315,"end":582.555,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.3116169273853302},{"word":"card","start":582.555,"end":582.875,"confidence":1.0,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.21923363208770752},{"word":"details","start":582.875,"end":583.375,"confidence":1.0,"punctuated_word":"details","sentiment":"neutral","sentiment_score":0.29595160484313965},{"word":"and","start":583.595,"end":583.83496,"confidence":0.99316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.31385329365730286},{"word":"number","start":583.83496,"end":584.33496,"confidence":0.9995117,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.2215341478586197},{"word":"how","start":584.475,"end":584.71497,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.0675635039806366},{"word":"about","start":584.71497,"end":585.115,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.05077729746699333},{"word":"the","start":585.115,"end":585.355,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04779832437634468},{"word":"expiry","start":585.355,"end":585.855,"confidence":0.9920247,"punctuated_word":"expiry,","sentiment":"neutral","sentiment_score":0.048261623829603195},{"word":"please","start":585.915,"end":586.415,"confidence":0.9975586,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.048878975212574005},{"word":"thank","start":589.51495,"end":589.83496,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.10084923356771468},{"word":"you","start":589.83496,"end":590.33496,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.08192193508148193},{"word":"06/30","start":590.475,"end":591.92,"confidence":0.78898114,"punctuated_word":"06/30.","sentiment":"neutral","sentiment_score":0.03827926516532898},{"word":"2030","start":591.92,"end":593.22,"confidence":0.9980469,"punctuated_word":"2030.","sentiment":"neutral","sentiment_score":0.03201945871114731},{"word":"thank","start":594.56,"end":594.8,"confidence":0.99316406,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.13841211795806885},{"word":"you","start":594.8,"end":595.3,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.10660041868686676},{"word":"and","start":595.36,"end":595.76,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04356541112065315},{"word":"the","start":595.76,"end":595.92,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03597816079854965},{"word":"security","start":595.92,"end":596.42,"confidence":0.99902344,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.03965752571821213},{"word":"code","start":596.48,"end":596.8,"confidence":0.9592285,"punctuated_word":"code,","sentiment":"neutral","sentiment_score":-0.05931649357080459},{"word":"please","start":596.8,"end":597.3,"confidence":0.9770508,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":-0.05036197230219841},{"word":"427","start":599.92,"end":601.22,"confidence":0.86621094,"punctuated_word":"427.","sentiment":"neutral","sentiment_score":0.015877988189458847},{"word":"okay","start":602.88,"end":603.27997,"confidence":0.95581055,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11249661445617676},{"word":"thank","start":603.27997,"end":603.52,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.24558857083320615},{"word":"you","start":603.52,"end":603.92,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2393885552883148},{"word":"so","start":603.92,"end":604.42,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1837547868490219},{"word":"you","start":604.775,"end":604.935,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20055332779884336},{"word":"will","start":604.935,"end":605.175,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.25845441222190857},{"word":"also","start":605.175,"end":605.655,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.21101737022399905},{"word":"receive","start":605.655,"end":606.155,"confidence":0.99902344,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.23110149800777435},{"word":"the","start":606.775,"end":607.275,"confidence":0.7006836,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1835785210132599},{"word":"direct","start":607.895,"end":608.375,"confidence":0.98828125,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.15919426083564758},{"word":"debit","start":608.375,"end":608.775,"confidence":1.0,"punctuated_word":"debit","sentiment":"neutral","sentiment_score":0.1281767189502716},{"word":"agreement","start":608.775,"end":609.275,"confidence":1.0,"punctuated_word":"agreement","sentiment":"neutral","sentiment_score":0.17838774621486664},{"word":"for","start":609.335,"end":609.495,"confidence":0.9892578,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1842719316482544},{"word":"your","start":609.495,"end":609.815,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.17936688661575317},{"word":"reference","start":609.815,"end":610.315,"confidence":1.0,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.2004024833440781},{"word":"for","start":610.53503,"end":610.695,"confidence":0.8803711,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1784404218196869},{"word":"you","start":610.695,"end":610.935,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1635316163301468},{"word":"to","start":610.935,"end":611.09503,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1679881364107132},{"word":"review","start":611.09503,"end":611.59503,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.1725592017173767},{"word":"through","start":612.055,"end":612.215,"confidence":0.9741211,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.14144152402877808},{"word":"your","start":612.215,"end":612.53503,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.14590412378311157},{"word":"email","start":612.53503,"end":613.03503,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.15588460862636566},{"word":"shortly","start":614.29504,"end":614.79504,"confidence":0.88134766,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":0.06197962909936905},{"word":"k","start":615.09503,"end":615.495,"confidence":0.8840332,"punctuated_word":"K?","sentiment":"neutral","sentiment_score":0.06228802353143692},{"word":"so","start":615.495,"end":615.73505,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.11486057192087172},{"word":"you","start":615.73505,"end":615.895,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1293864548206329},{"word":"have","start":615.895,"end":616.135,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.12745949625968933},{"word":"the","start":616.135,"end":616.375,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12047652900218964},{"word":"reference","start":616.375,"end":616.875,"confidence":1.0,"punctuated_word":"reference.","sentiment":"neutral","sentiment_score":0.12598977982997894},{"word":"so","start":616.935,"end":617.175,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.17053522169589996},{"word":"again","start":617.175,"end":617.575,"confidence":0.75341797,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.18358460068702695},{"word":"melanie","start":617.575,"end":618.075,"confidence":0.9897461,"punctuated_word":"Melanie,","sentiment":"neutral","sentiment_score":0.17589282989501953},{"word":"just","start":620.1,"end":620.42,"confidence":0.97802734,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.19385284185409543},{"word":"check","start":620.42,"end":620.66,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.18526318669319153},{"word":"your","start":620.66,"end":620.98,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.153545543551445},{"word":"email","start":620.98,"end":621.37994,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.13635453581809998},{"word":"address","start":621.37994,"end":621.77997,"confidence":0.9460449,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.13951219618320465},{"word":"you","start":621.77997,"end":621.94,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.19125433266162872},{"word":"will","start":621.94,"end":622.18,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.2085192948579788},{"word":"receive","start":622.18,"end":622.5,"confidence":0.99609375,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.1861557811498642},{"word":"the","start":622.5,"end":622.66,"confidence":0.98291016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2015069276094437},{"word":"direct","start":622.66,"end":623.13995,"confidence":0.9970703,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.16454796493053436},{"word":"debit","start":623.13995,"end":623.45996,"confidence":0.99902344,"punctuated_word":"debit","sentiment":"neutral","sentiment_score":0.13233450055122375},{"word":"agreement","start":623.45996,"end":623.95996,"confidence":0.7246094,"punctuated_word":"agreement,","sentiment":"neutral","sentiment_score":0.2076665461063385},{"word":"and","start":624.1,"end":624.42,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.20296946167945865},{"word":"also","start":624.42,"end":624.92,"confidence":0.5883789,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.16717971861362457},{"word":"we'll","start":625.06,"end":625.37994,"confidence":0.77856445,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.2520916163921356},{"word":"send","start":625.37994,"end":625.69995,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.24929119646549225},{"word":"you","start":625.69995,"end":626.19995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2280060797929764},{"word":"the","start":626.42,"end":626.74,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.24142910540103912},{"word":"customer","start":626.74,"end":627.24,"confidence":0.99902344,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.12893950939178467},{"word":"login","start":627.3,"end":627.8,"confidence":0.86572266,"punctuated_word":"login","sentiment":"neutral","sentiment_score":0.16323953866958618},{"word":"credentials","start":627.86,"end":628.36,"confidence":0.99316406,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":0.1740017533302307},{"word":"where","start":629.3,"end":629.45996,"confidence":0.78515625,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.1801251620054245},{"word":"you","start":629.45996,"end":629.62,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20989727973937988},{"word":"can","start":629.62,"end":629.94,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.21452222764492035},{"word":"review","start":629.94,"end":630.33997,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.19132398068904877},{"word":"your","start":630.33997,"end":630.66,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.17797192931175232},{"word":"statement","start":630.66,"end":631.16,"confidence":0.95825195,"punctuated_word":"statement,","sentiment":"neutral","sentiment_score":0.16291779279708862},{"word":"payment","start":631.45996,"end":631.95996,"confidence":0.83984375,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.1192527711391449},{"word":"usage","start":632.1,"end":632.6,"confidence":0.8256836,"punctuated_word":"usage,","sentiment":"neutral","sentiment_score":0.15619614720344543},{"word":"and","start":633.005,"end":633.165,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.20625868439674375},{"word":"you","start":633.165,"end":633.325,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20650582015514377},{"word":"can","start":633.325,"end":633.64496,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.22988881170749664},{"word":"also","start":633.64496,"end":634.045,"confidence":0.9980469,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.16868415474891665},{"word":"check","start":634.045,"end":634.365,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.18211457133293152},{"word":"there","start":634.365,"end":634.685,"confidence":0.8041992,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.16906549036502838},{"word":"your","start":634.685,"end":635.005,"confidence":0.8520508,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.22668814659118652},{"word":"updates","start":635.005,"end":635.505,"confidence":0.9980469,"punctuated_word":"updates","sentiment":"neutral","sentiment_score":0.21228063106536865},{"word":"and","start":635.64496,"end":635.885,"confidence":0.9760742,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.22795620560646057},{"word":"your","start":635.885,"end":636.125,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2484709918498993},{"word":"account","start":636.125,"end":636.605,"confidence":0.9980469,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.19100894033908844},{"word":"status","start":636.605,"end":637.105,"confidence":0.9980469,"punctuated_word":"status","sentiment":"neutral","sentiment_score":0.232942134141922},{"word":"to","start":637.725,"end":637.885,"confidence":0.7089844,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2780328691005707},{"word":"your","start":637.885,"end":638.205,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.23544703423976895},{"word":"customer","start":638.205,"end":638.685,"confidence":1.0,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.3140237629413605},{"word":"portal","start":638.685,"end":639.185,"confidence":1.0,"punctuated_word":"portal.","sentiment":"neutral","sentiment_score":0.27088308334350586},{"word":"alright","start":639.805,"end":640.305,"confidence":0.9926758,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.15538454055786133},{"word":"you're","start":642.125,"end":642.52496,"confidence":0.99316406,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.5209201574325562},{"word":"welcome","start":642.52496,"end":643.005,"confidence":0.9892578,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.648266077041626},{"word":"it's","start":643.005,"end":643.245,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.6701960563659668},{"word":"my","start":643.245,"end":643.485,"confidence":0.99902344,"punctuated_word":"my","sentiment":"positive","sentiment_score":0.688020646572113},{"word":"pleasure","start":643.485,"end":643.96497,"confidence":1.0,"punctuated_word":"pleasure","sentiment":"positive","sentiment_score":0.7473934292793274},{"word":"to","start":643.96497,"end":644.045,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.7267196178436279},{"word":"assist","start":644.045,"end":644.365,"confidence":1.0,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.6937087774276733},{"word":"you","start":644.365,"end":644.52496,"confidence":0.9970703,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6841400265693665},{"word":"today","start":644.52496,"end":645.005,"confidence":1.0,"punctuated_word":"today.","sentiment":"positive","sentiment_score":0.5838271379470825},{"word":"anything","start":645.005,"end":645.485,"confidence":1.0,"punctuated_word":"Anything","sentiment":"positive","sentiment_score":0.4032144248485565},{"word":"else","start":645.485,"end":645.725,"confidence":1.0,"punctuated_word":"else","sentiment":"positive","sentiment_score":0.37636491656303406},{"word":"that","start":645.725,"end":645.885,"confidence":0.9941406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.31353649497032166},{"word":"i","start":645.885,"end":646.045,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.30598780512809753},{"word":"may","start":646.045,"end":646.285,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.35868093371391296},{"word":"help","start":646.285,"end":646.52496,"confidence":0.99902344,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.3571917712688446},{"word":"you","start":646.52496,"end":646.97095,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.3169326186180115},{"word":"alright","start":648.65094,"end":648.97095,"confidence":0.9946289,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.415564477443695},{"word":"perfect","start":648.97095,"end":649.47095,"confidence":1.0,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.5443964004516602},{"word":"please","start":649.53094,"end":649.85095,"confidence":0.9970703,"punctuated_word":"Please","sentiment":"positive","sentiment_score":0.45460906624794006},{"word":"be","start":649.85095,"end":650.0109,"confidence":0.9980469,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.4425318241119385},{"word":"safe","start":650.0109,"end":650.33093,"confidence":1.0,"punctuated_word":"safe","sentiment":"positive","sentiment_score":0.47419530153274536},{"word":"always","start":650.33093,"end":650.811,"confidence":0.9489746,"punctuated_word":"always.","sentiment":"positive","sentiment_score":0.5501857995986938},{"word":"thank","start":650.811,"end":650.97095,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5861888527870178},{"word":"you","start":650.97095,"end":651.1309,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6062629818916321},{"word":"for","start":651.1309,"end":651.29095,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.698337197303772},{"word":"calling","start":651.29095,"end":651.79095,"confidence":1.0,"punctuated_word":"calling.","sentiment":"positive","sentiment_score":0.5242855548858643},{"word":"bye","start":652.09094,"end":652.33093,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.2189638316631317},{"word":"bye","start":652.33093,"end":652.83093,"confidence":1.0,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.19623330235481265},{"word":"thank","start":653.93097,"end":654.251,"confidence":0.6699219,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7714893221855164},{"word":"you","start":654.251,"end":654.49097,"confidence":0.9772949,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7634313106536865},{"word":"cheers","start":654.49097,"end":654.99097,"confidence":0.9270833,"punctuated_word":"Cheers.","sentiment":"neutral","sentiment_score":-0.08173754811286926}],"paragraphs":{"transcript":"\nHi. Good afternoon. This is Airtel accounts. How may I help you today? Oh, we really appreciate your call.\n\nAnd let me just go ahead and pull out your account, and I'll be happy to assist you. May I have your full name? Thank you. Nice to have you, Nelan Neli. And your date of birth, please?\n\nThank you so much. If I understand your concern, you are checking or requesting to receive your invoice via paper. Oh, I'm sorry. You caught up. What is that again?\n\nLet me check here because I believe you've all have the discounted period here. One moment. Let me open your I oh, yeah. I get what you're saying. The actually, currently, our back end is still trying to apply that to the agency.\n\nIn that way, we can provide to our customers. So once it's up and running, we'll also notify you. But for the meantime, the discount percentage is on your account was from August up to October. It's three months 15% discount. And, Melanie, if you could give me a minute or two and also the free router and the free delivery last month.\n\nAnd also if you could give me a minute or two, let me check about the paper bill that you're requesting. Okay? Alright. Thank you so much. One moment here.\n\nThank you so much for staying the line, Melanie. So I could see on here that if you are requesting to receive the paper bill, I I'm afraid about this. It will cost you $2.30 per page with the a four size. So the monthly bill has four pages, so it will cost you $8.80 every month. However, if, yeah, if you would like to have the paper bill, once you got your invoice or you have an access to the customer portal, you can download it to yourself, and that's for free.\n\nYeah. For paying the bill, you have an option to set up as direct debit. If you would like, I can help you to set this up. You can use your bank card or your bank account. You can also send your payment via BPAY.\n\nI can provide your biller code and reference number, or you can also transfer your payment via bank transfer or electronic funds transfer. But more convenient if you set up your direct debit to ensure that payment will be processed on time and avoid late fees. Do you have, like, your bank card or your bank account? Alright. And would you like me to do it for you, or you will do it okay.\n\nSure. Are you going to use your card for your payment method or your bank account? Okay. Thank you. And in case you need the paper bill, just call us and we'll be more than happy to walk you through how to print it from your customer portal.\n\nWe can help you with regards with that because I don't want you to be charged for the paper bill. Yeah. So one moment here. I'm going to your account and Mm-mm. Yeah.\n\nSo we don't need to call you on a monthly basis in the anyway, once the payment has been processed, it's between the seventh till the tenth, the latest, the eleventh. You will also receive a official payment receipt. And after this call, I will ask our rep to send you the instruction to view your statement, payment receipt. It's all on the customer portal for your reference. So let's start your card number, please.\n\nSure. Yeah. Definitely. Every first of each month, all invoices are being sent. So you will receive it via email that you have on record.\n\nAnd that's yes. Yes. Correct. October one, first of each month. Yeah.\n\nSo so once you got your bill, you have this days to review, to check, to dispute any concerns that you will have. And then the actual due date is the eleventh. You will be able to see the service period, the amount, and the due date from the third and last page of your bill. Reason why we're sending it every first. So you have the time frame to check your invoices and some stuff to check.\n\nYes. On the eleventh. Correct. And then, all direct debit, it's being processed between the eighth, the tenth, and the latest, the eleventh. Just to ensure the clearance period, it will be posted on time.\n\nYeah. So in yeah. In case you would like to update your card, change your card, or change the card to bank account, just let us know. We can help you with that as well to change it, update it. Yeah.\n\nSure. Thank you. Go ahead, please. Mhmm. Thank you.\n\nLet me confirm. 4017954269102355. Oh, 555. Okay. Sorry for that.\n\nMy bad. Sure. Thank you. Okay. Got it.\n\nThank you so much for repeating the card details and number. How about the expiry, please? Thank you. 06/30. 2030.\n\nThank you. And the security code, please? 427. Okay. Thank you.\n\nSo you will also receive the direct debit agreement for your reference for you to review through your email shortly. K? So you have the reference. So again, Melanie, just check your email address. You will receive the direct debit agreement, and also we'll send you the customer login credentials where you can review your statement, payment usage, and you can also check there your updates and your account status to your customer portal.\n\nAlright? You're welcome. It's my pleasure to assist you today. Anything else that I may help you? Alright.\n\nPerfect. Please be safe always. Thank you for calling. Bye bye. Thank you.\n\nCheers.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.08,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.2535570561885834},{"text":"Good afternoon.","start":2.3999999,"end":3.04,"sentiment":"positive","sentiment_score":0.42549821734428406},{"text":"This is Airtel accounts.","start":3.04,"end":4.3199997,"sentiment":"positive","sentiment_score":0.3607625588774681},{"text":"How may I help you today?","start":4.3199997,"end":5.62,"sentiment":"positive","sentiment_score":0.40998778740564984},{"text":"Oh, we really appreciate your call.","start":22.395,"end":23.915,"sentiment":"positive","sentiment_score":0.5128452976544698}],"sentiment":"positive","sentiment_score":0.4255053808814601,"num_words":19,"start":2.08,"end":23.915},{"sentences":[{"text":"And let me just go ahead and pull out your account, and I'll be happy to assist you.","start":23.915,"end":27.835,"sentiment":"positive","sentiment_score":0.5565746873617172},{"text":"May I have your full name?","start":27.835,"end":29.855,"sentiment":"neutral","sentiment_score":0.21603363255659738},{"text":"Thank you.","start":32.379997,"end":32.94,"sentiment":"positive","sentiment_score":0.3766758590936661},{"text":"Nice to have you, Nelan Neli.","start":32.94,"end":34.54,"sentiment":"positive","sentiment_score":0.47166850169499713},{"text":"And your date of birth, please?","start":34.54,"end":36.64,"sentiment":"neutral","sentiment_score":0.1848531315724055}],"sentiment":"positive","sentiment_score":0.42123757067479584,"num_words":38,"start":23.915,"end":36.64},{"sentences":[{"text":"Thank you so much.","start":40.14,"end":41.34,"sentiment":"positive","sentiment_score":0.41994333267211914},{"text":"If I understand your concern, you are checking or requesting to receive your invoice via paper.","start":41.34,"end":50.585,"sentiment":"neutral","sentiment_score":0.03812341019511223},{"text":"Oh, I'm sorry.","start":56.405,"end":57.045,"sentiment":"neutral","sentiment_score":-0.0713328942656517},{"text":"You caught up.","start":57.045,"end":57.525,"sentiment":"neutral","sentiment_score":-0.15336111932992935},{"text":"What is that again?","start":57.525,"end":58.504997,"sentiment":"neutral","sentiment_score":-0.07198353111743927}],"sentiment":"neutral","sentiment_score":0.044257724285125734,"num_words":30,"start":40.14,"end":58.504997},{"sentences":[{"text":"Let me check here because I believe you've all have the discounted period here.","start":63.39,"end":69.25,"sentiment":"neutral","sentiment_score":0.012441913996423994},{"text":"One moment.","start":71.045,"end":71.865,"sentiment":"neutral","sentiment_score":0.03784794546663761},{"text":"Let me open your I oh, yeah.","start":71.924995,"end":81.284996,"sentiment":"neutral","sentiment_score":0.031069191172719002},{"text":"I get what you're saying.","start":81.284996,"end":82.66499,"sentiment":"neutral","sentiment_score":0.005457406491041183},{"text":"The actually, currently, our back end is still trying to apply that to the agency.","start":83.284996,"end":91.6,"sentiment":"neutral","sentiment_score":0.0017632955064376193}],"sentiment":"neutral","sentiment_score":0.01211868581730266,"num_words":43,"start":63.39,"end":91.6},{"sentences":[{"text":"In that way, we can provide to our customers.","start":91.74,"end":94.14,"sentiment":"neutral","sentiment_score":0.08290946649180518},{"text":"So once it's up and running, we'll also notify you.","start":94.14,"end":97.34,"sentiment":"neutral","sentiment_score":0.09663039930164814},{"text":"But for the meantime, the discount percentage is on your account was from August up to October.","start":97.34,"end":105.785,"sentiment":"neutral","sentiment_score":0.04154023780103992},{"text":"It's three months 15% discount.","start":105.785,"end":107.965004,"sentiment":"neutral","sentiment_score":0.08106902837753296},{"text":"And, Melanie, if you could give me a minute or two and also the free router and the free delivery last month.","start":108.265,"end":115.799995,"sentiment":"neutral","sentiment_score":0.0831983478909189}],"sentiment":"neutral","sentiment_score":0.0738790798340998,"num_words":63,"start":91.74,"end":115.799995},{"sentences":[{"text":"And also if you could give me a minute or two, let me check about the paper bill that you're requesting.","start":115.799995,"end":120.939995,"sentiment":"neutral","sentiment_score":0.06251577358870279},{"text":"Okay?","start":121.0,"end":121.5,"sentiment":"neutral","sentiment_score":0.09397417306900024},{"text":"Alright.","start":122.119995,"end":122.6,"sentiment":"neutral","sentiment_score":0.23986965417861936},{"text":"Thank you so much.","start":122.6,"end":123.71999,"sentiment":"positive","sentiment_score":0.4378613829612732},{"text":"One moment here.","start":123.71999,"end":124.85999,"sentiment":"neutral","sentiment_score":0.24847986300786337}],"sentiment":"neutral","sentiment_score":0.1381186731159687,"num_words":30,"start":115.799995,"end":124.85999},{"sentences":[{"text":"Thank you so much for staying the line, Melanie.","start":237.96999,"end":240.54999,"sentiment":"positive","sentiment_score":0.43686022361119586},{"text":"So I could see on here that if you are requesting to receive the paper bill, I I'm afraid about this.","start":240.93,"end":249.96501,"sentiment":"neutral","sentiment_score":-0.04246872530451843},{"text":"It will cost you $2.30 per page with the a four size.","start":250.10501,"end":254.585,"sentiment":"neutral","sentiment_score":-0.04772198433056474},{"text":"So the monthly bill has four pages, so it will cost you $8.80 every month.","start":254.585,"end":262.3,"sentiment":"neutral","sentiment_score":-0.01782313846051693},{"text":"However, if, yeah, if you would like to have the paper bill, once you got your invoice or you have an access to the customer portal, you can download it to yourself, and that's for free.","start":262.52,"end":276.81497,"sentiment":"neutral","sentiment_score":0.16470822743657562}],"sentiment":"neutral","sentiment_score":0.08741273204245234,"num_words":93,"start":237.96999,"end":276.81497},{"sentences":[{"text":"Yeah.","start":286.91,"end":287.31,"sentiment":"neutral","sentiment_score":0.05882839113473892},{"text":"For paying the bill, you have an option to set up as direct debit.","start":287.31,"end":292.43,"sentiment":"neutral","sentiment_score":0.1293632457298892},{"text":"If you would like, I can help you to set this up.","start":292.43,"end":294.83,"sentiment":"neutral","sentiment_score":0.1940095250805219},{"text":"You can use your bank card or your bank account.","start":294.83,"end":297.81,"sentiment":"neutral","sentiment_score":0.1091505266726017},{"text":"You can also send your payment via BPAY.","start":298.215,"end":301.355,"sentiment":"neutral","sentiment_score":0.13029520027339458}],"sentiment":"neutral","sentiment_score":0.1407087778051694,"num_words":45,"start":286.91,"end":301.355},{"sentences":[{"text":"I can provide your biller code and reference number, or you can also transfer your payment via bank transfer or electronic funds transfer.","start":301.815,"end":312.075,"sentiment":"neutral","sentiment_score":0.14887267480725827},{"text":"But more convenient if you set up your direct debit to ensure that payment will be processed on time and avoid late fees.","start":312.66,"end":320.92,"sentiment":"neutral","sentiment_score":0.2460855585725411},{"text":"Do you have, like, your bank card or your bank account?","start":321.22,"end":324.12003,"sentiment":"neutral","sentiment_score":0.03409430181438273},{"text":"Alright.","start":327.635,"end":328.115,"sentiment":"neutral","sentiment_score":0.15939173102378845},{"text":"And would you like me to do it for you, or you will do it okay.","start":328.115,"end":332.355,"sentiment":"neutral","sentiment_score":0.13934869598597288}],"sentiment":"neutral","sentiment_score":0.16010875073639122,"num_words":74,"start":301.815,"end":332.355},{"sentences":[{"text":"Sure.","start":332.355,"end":332.835,"sentiment":"neutral","sentiment_score":0.1123911663889885},{"text":"Are you going to use your card for your payment method or your bank account?","start":332.835,"end":337.495,"sentiment":"neutral","sentiment_score":0.06450259139140448},{"text":"Okay.","start":339.25,"end":339.57,"sentiment":"neutral","sentiment_score":0.2906721830368042},{"text":"Thank you.","start":339.57,"end":339.97,"sentiment":"positive","sentiment_score":0.4487700015306473},{"text":"And in case you need the paper bill, just call us and we'll be more than happy to walk you through how to print it from your customer portal.","start":339.97,"end":347.27,"sentiment":"neutral","sentiment_score":0.28308022741613714}],"sentiment":"neutral","sentiment_score":0.21828060038387775,"num_words":48,"start":332.355,"end":347.27},{"sentences":[{"text":"We can help you with regards with that because I don't want you to be charged for the paper bill.","start":348.05,"end":353.595,"sentiment":"neutral","sentiment_score":-0.13450601045042276},{"text":"Yeah.","start":354.695,"end":355.195,"sentiment":"neutral","sentiment_score":0.004692345857620239},{"text":"So one moment here.","start":356.375,"end":357.495,"sentiment":"neutral","sentiment_score":-0.0021953368559479713},{"text":"I'm going to your account and Mm-mm.","start":357.495,"end":365.98,"sentiment":"neutral","sentiment_score":-0.03041713817843369},{"text":"Yeah.","start":372.12,"end":372.6,"sentiment":"neutral","sentiment_score":0.2513021230697632}],"sentiment":"neutral","sentiment_score":-0.08047960771981513,"num_words":33,"start":348.05,"end":372.6},{"sentences":[{"text":"So we don't need to call you on a monthly basis in the anyway, once the payment has been processed, it's between the seventh till the tenth, the latest, the eleventh.","start":372.6,"end":381.475,"sentiment":"neutral","sentiment_score":0.22707928044180717},{"text":"You will also receive a official payment receipt.","start":381.695,"end":384.43503,"sentiment":"neutral","sentiment_score":0.2783822324126959},{"text":"And after this call, I will ask our rep to send you the instruction to view your statement, payment receipt.","start":384.49503,"end":392.915,"sentiment":"neutral","sentiment_score":0.25428004264831544},{"text":"It's all on the customer portal for your reference.","start":394.11002,"end":396.91,"sentiment":"neutral","sentiment_score":0.23833803998099434},{"text":"So let's start your card number, please.","start":396.91,"end":399.65,"sentiment":"neutral","sentiment_score":0.14045032539537974}],"sentiment":"neutral","sentiment_score":0.23307081391414006,"num_words":75,"start":372.6,"end":399.65},{"sentences":[{"text":"Sure.","start":417.215,"end":417.615,"sentiment":"neutral","sentiment_score":0.07352030277252197},{"text":"Yeah.","start":417.615,"end":418.115,"sentiment":"neutral","sentiment_score":0.11731742322444916},{"text":"Definitely.","start":418.335,"end":418.835,"sentiment":"neutral","sentiment_score":0.20035764575004575},{"text":"Every first of each month, all invoices are being sent.","start":419.215,"end":423.52,"sentiment":"neutral","sentiment_score":0.1788937896490097},{"text":"So you will receive it via email that you have on record.","start":423.52,"end":427.46,"sentiment":"neutral","sentiment_score":0.1811210699379444}],"sentiment":"neutral","sentiment_score":0.17414344429969789,"num_words":25,"start":417.215,"end":427.46},{"sentences":[{"text":"And that's yes.","start":428.08002,"end":429.86002,"sentiment":"neutral","sentiment_score":0.048841070383787155},{"text":"Yes.","start":430.48,"end":430.88,"sentiment":"neutral","sentiment_score":0.07173751294612885},{"text":"Correct.","start":430.88,"end":431.38,"sentiment":"neutral","sentiment_score":0.09435044974088667},{"text":"October one, first of each month.","start":431.44,"end":433.94,"sentiment":"neutral","sentiment_score":0.06465582735836506},{"text":"Yeah.","start":440.24503,"end":440.725,"sentiment":"neutral","sentiment_score":0.02663159742951393}],"sentiment":"neutral","sentiment_score":0.06059814461817344,"num_words":12,"start":428.08002,"end":440.725},{"sentences":[{"text":"So so once you got your bill, you have this days to review, to check, to dispute any concerns that you will have.","start":440.725,"end":450.93,"sentiment":"neutral","sentiment_score":0.09147114549642024},{"text":"And then the actual due date is the eleventh.","start":451.23,"end":454.85,"sentiment":"neutral","sentiment_score":0.0726934712794092},{"text":"You will be able to see the service period, the amount, and the due date from the third and last page of your bill.","start":455.47,"end":465.875,"sentiment":"neutral","sentiment_score":0.1177022544046243},{"text":"Reason why we're sending it every first.","start":466.57498,"end":468.655,"sentiment":"neutral","sentiment_score":-0.028239364868828228},{"text":"So you have the time frame to check your invoices and some stuff to check.","start":468.655,"end":475.07498,"sentiment":"neutral","sentiment_score":0.017747935404380164}],"sentiment":"neutral","sentiment_score":0.07245480987983637,"num_words":78,"start":440.725,"end":475.07498},{"sentences":[{"text":"Yes.","start":480.19,"end":480.59,"sentiment":"neutral","sentiment_score":0.030423451215028763},{"text":"On the eleventh.","start":480.59,"end":481.49,"sentiment":"neutral","sentiment_score":0.02331381601591905},{"text":"Correct.","start":481.63,"end":481.95,"sentiment":"neutral","sentiment_score":0.17136090993881226},{"text":"And then, all direct debit, it's being processed between the eighth, the tenth, and the latest, the eleventh.","start":481.95,"end":489.17,"sentiment":"neutral","sentiment_score":0.12221868998474544},{"text":"Just to ensure the clearance period, it will be posted on time.","start":489.865,"end":493.965,"sentiment":"neutral","sentiment_score":0.10717284555236499}],"sentiment":"neutral","sentiment_score":0.10736389644443989,"num_words":35,"start":480.19,"end":493.965},{"sentences":[{"text":"Yeah.","start":505.53,"end":505.93,"sentiment":"neutral","sentiment_score":-0.007707733660936356},{"text":"So in yeah.","start":505.93,"end":507.12997,"sentiment":"neutral","sentiment_score":0.011224661643306414},{"text":"In case you would like to update your card, change your card, or change the card to bank account, just let us know.","start":507.12997,"end":515.45,"sentiment":"neutral","sentiment_score":0.032984664582687874},{"text":"We can help you with that as well to change it, update it.","start":515.45,"end":525.245,"sentiment":"neutral","sentiment_score":0.12834049918903753},{"text":"Yeah.","start":525.245,"end":525.72504,"sentiment":"neutral","sentiment_score":0.0961698517203331}],"sentiment":"neutral","sentiment_score":0.06217585067923476,"num_words":41,"start":505.53,"end":525.72504},{"sentences":[{"text":"Sure.","start":525.72504,"end":526.205,"sentiment":"neutral","sentiment_score":0.16314998269081116},{"text":"Thank you.","start":526.205,"end":526.84503,"sentiment":"neutral","sentiment_score":0.2503295764327049},{"text":"Go ahead, please.","start":526.84503,"end":527.905,"sentiment":"neutral","sentiment_score":0.1609395444393158},{"text":"Mhmm.","start":532.765,"end":533.265,"sentiment":"neutral","sentiment_score":0.08310729265213013},{"text":"Thank you.","start":544.55,"end":545.02997,"sentiment":"neutral","sentiment_score":0.1886821836233139}],"sentiment":"neutral","sentiment_score":0.1785666031969918,"num_words":9,"start":525.72504,"end":545.02997},{"sentences":[{"text":"Let me confirm.","start":545.02997,"end":545.93,"sentiment":"neutral","sentiment_score":0.0908284659186999},{"text":"4017954269102355.","start":546.14996,"end":552.295,"sentiment":"neutral","sentiment_score":0.031278323382139206},{"text":"Oh, 555.","start":557.235,"end":559.075,"sentiment":"neutral","sentiment_score":0.0014907041331753135},{"text":"Okay.","start":559.075,"end":559.475,"sentiment":"neutral","sentiment_score":0.0002876194193959236},{"text":"Sorry for that.","start":559.475,"end":560.535,"sentiment":"neutral","sentiment_score":-0.09236112236976624}],"sentiment":"neutral","sentiment_score":0.002994938171468675,"num_words":10,"start":545.02997,"end":560.535},{"sentences":[{"text":"My bad.","start":560.755,"end":561.575,"sentiment":"neutral","sentiment_score":-0.12596671283245087},{"text":"Sure.","start":568.25,"end":568.64996,"sentiment":"neutral","sentiment_score":0.08352990448474884},{"text":"Thank you.","start":568.64996,"end":569.38995,"sentiment":"neutral","sentiment_score":0.16898459196090698},{"text":"Okay.","start":579.995,"end":580.315,"sentiment":"neutral","sentiment_score":0.08517371118068695},{"text":"Got it.","start":580.315,"end":580.795,"sentiment":"neutral","sentiment_score":0.12906543165445328}],"sentiment":"neutral","sentiment_score":0.06410877965390682,"num_words":8,"start":560.755,"end":580.795},{"sentences":[{"text":"Thank you so much for repeating the card details and number.","start":580.795,"end":584.33496,"sentiment":"neutral","sentiment_score":0.3007989620620554},{"text":"How about the expiry, please?","start":584.475,"end":586.415,"sentiment":"neutral","sentiment_score":0.05265594497323036},{"text":"Thank you.","start":589.51495,"end":590.33496,"sentiment":"neutral","sentiment_score":0.09138558432459831},{"text":"06/30.","start":590.475,"end":591.92,"sentiment":"neutral","sentiment_score":0.03827926516532898},{"text":"2030.","start":591.92,"end":593.22,"sentiment":"neutral","sentiment_score":0.03201945871114731}],"sentiment":"neutral","sentiment_score":0.19125691000372172,"num_words":20,"start":580.795,"end":593.22},{"sentences":[{"text":"Thank you.","start":594.56,"end":595.3,"sentiment":"neutral","sentiment_score":0.1225062683224678},{"text":"And the security code, please?","start":595.36,"end":597.3,"sentiment":"neutral","sentiment_score":0.0019045263528823866},{"text":"427.","start":599.92,"end":601.22,"sentiment":"neutral","sentiment_score":0.015877988189458847},{"text":"Okay.","start":602.88,"end":603.27997,"sentiment":"neutral","sentiment_score":0.11249661445617676},{"text":"Thank you.","start":603.27997,"end":603.92,"sentiment":"neutral","sentiment_score":0.24248856306076047}],"sentiment":"neutral","sentiment_score":0.07889880883422765,"num_words":11,"start":594.56,"end":603.92},{"sentences":[{"text":"So you will also receive the direct debit agreement for your reference for you to review through your email shortly.","start":603.92,"end":614.79504,"sentiment":"neutral","sentiment_score":0.17429946027696133},{"text":"K?","start":615.09503,"end":615.495,"sentiment":"neutral","sentiment_score":0.06228802353143692},{"text":"So you have the reference.","start":615.495,"end":616.875,"sentiment":"neutral","sentiment_score":0.12363456636667251},{"text":"So again, Melanie, just check your email address.","start":616.935,"end":621.77997,"sentiment":"neutral","sentiment_score":0.1673176195472479},{"text":"You will receive the direct debit agreement, and also we'll send you the customer login credentials where you can review your statement, payment usage, and you can also check there your updates and your account status to your customer portal.","start":621.77997,"end":639.185,"sentiment":"neutral","sentiment_score":0.20278979875147343}],"sentiment":"neutral","sentiment_score":0.18400787793703982,"num_words":74,"start":603.92,"end":639.185},{"sentences":[{"text":"Alright?","start":639.805,"end":640.305,"sentiment":"neutral","sentiment_score":0.15538454055786133},{"text":"You're welcome.","start":642.125,"end":643.005,"sentiment":"positive","sentiment_score":0.5845931172370911},{"text":"It's my pleasure to assist you today.","start":643.005,"end":645.005,"sentiment":"positive","sentiment_score":0.6848579560007367},{"text":"Anything else that I may help you?","start":645.005,"end":646.97095,"sentiment":"positive","sentiment_score":0.347415566444397},{"text":"Alright.","start":648.65094,"end":648.97095,"sentiment":"positive","sentiment_score":0.415564477443695}],"sentiment":"positive","sentiment_score":0.49811388386620414,"num_words":18,"start":639.805,"end":648.97095},{"sentences":[{"text":"Perfect.","start":648.97095,"end":649.47095,"sentiment":"positive","sentiment_score":0.5443964004516602},{"text":"Please be safe always.","start":649.53094,"end":650.811,"sentiment":"positive","sentiment_score":0.48038049787282944},{"text":"Thank you for calling.","start":650.811,"end":651.79095,"sentiment":"positive","sentiment_score":0.6037686467170715},{"text":"Bye bye.","start":652.09094,"end":652.83093,"sentiment":"neutral","sentiment_score":0.20759856700897217},{"text":"Thank you.","start":653.93097,"end":654.49097,"sentiment":"positive","sentiment_score":0.7674603164196014}],"sentiment":"positive","sentiment_score":0.5254700573591086,"num_words":13,"start":648.97095,"end":654.49097},{"sentences":[{"text":"Cheers.","start":654.49097,"end":654.99097,"sentiment":"neutral","sentiment_score":-0.08173754811286926}],"sentiment":"neutral","sentiment_score":-0.08173754811286926,"num_words":1,"start":654.49097,"end":654.99097}]}}]},{"alternatives":[{"transcript":"Yeah. Hi. I've just received a bill, and I'm just this month I believe or next month. And I'm just wondering if I could get it because I get I'm getting it through email, and I'm just wondering if I can have a paper from now and get that a paper bill sent out. Melanie Mason. Twenty seventh twenty second nineteen seventy two. Yes, please. And and I'm just also wondering, can I add a concession onto that? Like, can I can I add a concession on that to get a discount? I just found with with, like, gas, gas, electricity, and stuff and water, you could put a concession card with it so you get a discount. I'm just wondering if you do that. Oh, yes. Yes. Mhmm. Excellent. Thank you. Yep. So how do I pay the bill then if I've got it emailed to me? So I'm just trying to figure out how how do how do I pay it? Like yeah. Sorry. Okay. Yeah. Alright. I'll do that. Yeah. Okay. Alright. No worries. Yes, please. Yes. Yeah. My card. Thanks. Okay. You're alright. Okay. K. Yeah. Yeah. No. That's okay. Yeah. I just wasn't sure how to do it online. I'm thinking, okay. I was out doing a direct debit. That's but I I because I can actually can just pay the bill over the phone. Can't be like, we should okay. Yeah. I could do that way. Okay. I was just gonna ask something to figure it now. So if hang on a sec. I was gonna ask a question. I was gonna ask. Oh, yes. So what date of every month do I just do I get the bill? So can you just tell me that date before we So on the first of on the first of each month. Okay. Right. Okay. And that sometimes it it you give me a week to pay it though, like, or to, like, even I yep. Alright. Yeah. Okay. Yeah. Right. Okay. Yeah. Yeah. So okay. So I get so I get the bill they send it out on the first, and and it's normally due on the eleventh, is it, of every month? Alright. Okay. I yes. Okay. Alright. And okay. So and alright. If I get my card details and say I lose my card or I cancel it, whatever, is you just send out the bill and I've just gotta pay it manually? Is that what happens? If if they have yeah. Mhmm. Yep. Alright. Okay. Yeah. Okay. Alright. I'll give you my card details for now, but if I decide to change, I'll do that just for now. Okay. Okay. So my card name on the card is miss Melanie Mason, and the number is 4017954269102555. No. No. So the the end numbers are 2555. Yeah. 22 yeah. 3. Yeah. Maybe maybe just repeat it, like, one more time if you like. Okay. So 4017954269102555. 06/30. Yeah. Not that far away. Yeah. 427. Yes. Okay. Alright. Okay. Fantastic. Yeah. Okay. Yeah. Thanks a lot. That's all. Thanks. Okay. Yeah. You too. Thank you. Bye.","confidence":0.97998047,"words":[{"word":"yeah","start":6.3999996,"end":6.64,"confidence":0.86279297,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.056421518325805664},{"word":"hi","start":6.64,"end":7.14,"confidence":0.9484863,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.030865713953971863},{"word":"i've","start":7.2799997,"end":7.6,"confidence":0.78100586,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.03738890215754509},{"word":"just","start":7.6,"end":8.1,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.025190703570842743},{"word":"received","start":8.559999,"end":8.96,"confidence":0.96875,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.04062400758266449},{"word":"a","start":8.96,"end":9.2,"confidence":0.6333008,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02609098330140114},{"word":"bill","start":9.2,"end":9.7,"confidence":0.7883301,"punctuated_word":"bill,","sentiment":"neutral","sentiment_score":-0.022795438766479492},{"word":"and","start":10.08,"end":10.32,"confidence":0.97802734,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04939072206616402},{"word":"i'm","start":10.32,"end":10.48,"confidence":0.97387695,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04954175278544426},{"word":"just","start":10.48,"end":10.719999,"confidence":0.98291016,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0512765571475029},{"word":"this","start":11.04,"end":11.36,"confidence":0.51708984,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.04058019071817398},{"word":"month","start":11.36,"end":11.679999,"confidence":0.99316406,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.029210206121206284},{"word":"i","start":11.679999,"end":11.84,"confidence":0.24353027,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.044797539710998535},{"word":"believe","start":11.84,"end":12.08,"confidence":0.51660156,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":-0.0187954343855381},{"word":"or","start":12.08,"end":12.32,"confidence":0.77685547,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.01821956038475037},{"word":"next","start":12.32,"end":12.559999,"confidence":0.9941406,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.02009078487753868},{"word":"month","start":12.559999,"end":13.035,"confidence":0.89282227,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":-0.016395188868045807},{"word":"and","start":13.115,"end":13.195,"confidence":0.9941406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.07043304294347763},{"word":"i'm","start":13.195,"end":13.434999,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.10436438769102097},{"word":"just","start":13.434999,"end":13.514999,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1143457442522049},{"word":"wondering","start":13.514999,"end":13.915,"confidence":1.0,"punctuated_word":"wondering","sentiment":"neutral","sentiment_score":-0.10479281842708588},{"word":"if","start":13.915,"end":14.075,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.09715020656585692},{"word":"i","start":14.075,"end":14.155,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0910058692097664},{"word":"could","start":14.155,"end":14.315,"confidence":0.9658203,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.059657253324985504},{"word":"get","start":14.315,"end":14.635,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.03712255507707596},{"word":"it","start":14.635,"end":14.795,"confidence":0.94970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.045333534479141235},{"word":"because","start":15.035,"end":15.275,"confidence":0.74316406,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.04835075885057449},{"word":"i","start":15.275,"end":15.434999,"confidence":0.9604492,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0717000737786293},{"word":"get","start":15.434999,"end":15.514999,"confidence":0.6538086,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.050625257194042206},{"word":"i'm","start":15.594999,"end":15.755,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04472753033041954},{"word":"getting","start":15.755,"end":15.995,"confidence":0.9941406,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.021578289568424225},{"word":"it","start":15.995,"end":16.154999,"confidence":0.9951172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.05079509317874909},{"word":"through","start":16.154999,"end":16.315,"confidence":0.9980469,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.023097552359104156},{"word":"email","start":16.315,"end":16.635,"confidence":0.86938477,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":-0.014348000288009644},{"word":"and","start":16.635,"end":16.795,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05795098468661308},{"word":"i'm","start":16.795,"end":16.875,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.09530939161777496},{"word":"just","start":16.875,"end":17.035,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.08477161079645157},{"word":"wondering","start":17.035,"end":17.435,"confidence":1.0,"punctuated_word":"wondering","sentiment":"neutral","sentiment_score":-0.08382461965084076},{"word":"if","start":17.435,"end":17.555,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.07689230144023895},{"word":"i","start":17.555,"end":17.675,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06846955418586731},{"word":"can","start":17.675,"end":17.915,"confidence":0.6088867,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.018215268850326535},{"word":"have","start":17.915,"end":18.075,"confidence":0.9526367,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.013053908944129944},{"word":"a","start":18.075,"end":18.235,"confidence":0.89746094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.015257466584444046},{"word":"paper","start":18.235,"end":18.735,"confidence":0.9614258,"punctuated_word":"paper","sentiment":"neutral","sentiment_score":-0.011452659964561462},{"word":"from","start":19.035,"end":19.275,"confidence":0.5,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.021208517253398895},{"word":"now","start":19.275,"end":19.515,"confidence":0.99609375,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.03203044831752777},{"word":"and","start":19.515,"end":19.595,"confidence":0.9526367,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0029316917061805725},{"word":"get","start":19.595,"end":19.755,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.0004437267780303955},{"word":"that","start":19.755,"end":19.835,"confidence":0.5234375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0042253658175468445},{"word":"a","start":19.914999,"end":20.075,"confidence":0.98291016,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.014152765274047852},{"word":"paper","start":20.075,"end":20.395,"confidence":0.9980469,"punctuated_word":"paper","sentiment":"neutral","sentiment_score":0.008074387907981873},{"word":"bill","start":20.395,"end":20.635,"confidence":0.9790039,"punctuated_word":"bill","sentiment":"neutral","sentiment_score":-0.012524738907814026},{"word":"sent","start":20.635,"end":20.955,"confidence":0.9873047,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.0130782350897789},{"word":"out","start":20.955,"end":21.455,"confidence":0.89941406,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":0.01659354194998741},{"word":"melanie","start":30.609999,"end":31.109999,"confidence":0.6923828,"punctuated_word":"Melanie","sentiment":"neutral","sentiment_score":0.12448453903198242},{"word":"mason","start":31.25,"end":31.75,"confidence":0.84277344,"punctuated_word":"Mason.","sentiment":"neutral","sentiment_score":0.12231995165348052},{"word":"twenty","start":36.93,"end":37.25,"confidence":0.97314453,"punctuated_word":"Twenty","sentiment":"neutral","sentiment_score":0.04077506065368652},{"word":"seventh","start":37.25,"end":37.65,"confidence":0.5019531,"punctuated_word":"seventh","sentiment":"neutral","sentiment_score":0.035261549055576324},{"word":"twenty","start":37.65,"end":37.97,"confidence":0.2956543,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.03661803901195526},{"word":"second","start":37.97,"end":38.29,"confidence":0.9921875,"punctuated_word":"second","sentiment":"neutral","sentiment_score":0.047788430005311966},{"word":"nineteen","start":38.29,"end":38.61,"confidence":0.9892578,"punctuated_word":"nineteen","sentiment":"neutral","sentiment_score":0.05414857715368271},{"word":"seventy","start":38.61,"end":39.09,"confidence":0.99902344,"punctuated_word":"seventy","sentiment":"neutral","sentiment_score":0.09069032967090608},{"word":"two","start":39.09,"end":39.59,"confidence":0.9975586,"punctuated_word":"two.","sentiment":"neutral","sentiment_score":0.1279813051223755},{"word":"yes","start":50.925,"end":51.164997,"confidence":0.99072266,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.06199338659644127},{"word":"please","start":51.164997,"end":51.484997,"confidence":0.99902344,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.05734492093324661},{"word":"and","start":51.484997,"end":51.725,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.019515778869390488},{"word":"and","start":51.725,"end":51.885,"confidence":0.9838867,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.003928836435079575},{"word":"i'm","start":51.885,"end":52.045,"confidence":0.810791,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0015187648823484778},{"word":"just","start":52.045,"end":52.204998,"confidence":0.9921875,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.005663469433784485},{"word":"also","start":52.204998,"end":52.524998,"confidence":0.9902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.003917306661605835},{"word":"wondering","start":52.524998,"end":52.844997,"confidence":0.90527344,"punctuated_word":"wondering,","sentiment":"neutral","sentiment_score":-0.024935295805335045},{"word":"can","start":52.844997,"end":53.085,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.016544457525014877},{"word":"i","start":53.085,"end":53.164997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.023546122014522552},{"word":"add","start":53.164997,"end":53.245,"confidence":0.9951172,"punctuated_word":"add","sentiment":"neutral","sentiment_score":-0.0017867311835289},{"word":"a","start":53.245,"end":53.324997,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.006609240546822548},{"word":"concession","start":53.324997,"end":53.805,"confidence":0.9716797,"punctuated_word":"concession","sentiment":"neutral","sentiment_score":0.00048201531171798706},{"word":"onto","start":53.805,"end":54.045,"confidence":0.5830078,"punctuated_word":"onto","sentiment":"neutral","sentiment_score":0.007410146296024323},{"word":"that","start":54.045,"end":54.284996,"confidence":0.84521484,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.01793285273015499},{"word":"like","start":54.284996,"end":54.784996,"confidence":0.71875,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.03530307859182358},{"word":"can","start":58.57,"end":58.73,"confidence":0.83740234,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.039448197931051254},{"word":"i","start":58.73,"end":59.05,"confidence":0.97802734,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03886645287275314},{"word":"can","start":59.05,"end":59.21,"confidence":0.9902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.019416827708482742},{"word":"i","start":59.21,"end":59.370003,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02094864845275879},{"word":"add","start":59.370003,"end":59.53,"confidence":0.99121094,"punctuated_word":"add","sentiment":"neutral","sentiment_score":-0.0007048025727272034},{"word":"a","start":59.53,"end":59.61,"confidence":0.73876953,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0025792568922042847},{"word":"concession","start":59.61,"end":60.11,"confidence":0.9951172,"punctuated_word":"concession","sentiment":"neutral","sentiment_score":-0.00859076902270317},{"word":"on","start":60.170002,"end":60.33,"confidence":0.9873047,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0010141879320144651},{"word":"that","start":60.33,"end":60.49,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.00051116943359375},{"word":"to","start":60.49,"end":60.65,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0034535154700279236},{"word":"get","start":60.65,"end":60.81,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.002238638699054718},{"word":"a","start":60.81,"end":60.89,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0017860308289527893},{"word":"discount","start":60.89,"end":61.39,"confidence":0.99853516,"punctuated_word":"discount?","sentiment":"neutral","sentiment_score":-0.015667792409658432},{"word":"i","start":72.235,"end":72.314995,"confidence":0.57910156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04244638606905937},{"word":"just","start":72.314995,"end":72.555,"confidence":0.9658203,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03945954889059067},{"word":"found","start":72.555,"end":72.715,"confidence":0.40478516,"punctuated_word":"found","sentiment":"neutral","sentiment_score":0.0526614785194397},{"word":"with","start":72.875,"end":73.034996,"confidence":0.67626953,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04977870360016823},{"word":"with","start":73.034996,"end":73.354996,"confidence":0.873291,"punctuated_word":"with,","sentiment":"neutral","sentiment_score":0.043955929577350616},{"word":"like","start":73.354996,"end":73.755,"confidence":0.98461914,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.047326866537332535},{"word":"gas","start":73.755,"end":74.155,"confidence":0.5181885,"punctuated_word":"gas,","sentiment":"neutral","sentiment_score":0.04472818225622177},{"word":"gas","start":74.155,"end":74.314995,"confidence":0.75341797,"punctuated_word":"gas,","sentiment":"neutral","sentiment_score":0.04304180666804314},{"word":"electricity","start":74.314995,"end":74.814995,"confidence":0.59375,"punctuated_word":"electricity,","sentiment":"neutral","sentiment_score":0.06294657289981842},{"word":"and","start":74.954994,"end":75.115,"confidence":0.9838867,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05714123323559761},{"word":"stuff","start":75.115,"end":75.354996,"confidence":0.7089844,"punctuated_word":"stuff","sentiment":"neutral","sentiment_score":0.05859875679016113},{"word":"and","start":75.354996,"end":75.515,"confidence":0.7680664,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06383033841848373},{"word":"water","start":75.515,"end":75.755,"confidence":0.92285156,"punctuated_word":"water,","sentiment":"neutral","sentiment_score":0.08841939270496368},{"word":"you","start":75.755,"end":75.915,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09456077218055724},{"word":"could","start":75.915,"end":75.994995,"confidence":0.6669922,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.09955784678459167},{"word":"put","start":75.994995,"end":76.235,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.087704136967659},{"word":"a","start":76.235,"end":76.715,"confidence":0.9658203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08684661984443665},{"word":"concession","start":76.715,"end":77.215,"confidence":0.9448242,"punctuated_word":"concession","sentiment":"neutral","sentiment_score":0.06394901871681213},{"word":"card","start":77.274994,"end":77.595,"confidence":0.99316406,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.0814579576253891},{"word":"with","start":77.595,"end":77.835,"confidence":0.88134766,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.09299971908330916},{"word":"it","start":77.835,"end":77.994995,"confidence":0.9506836,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.11832277476787569},{"word":"so","start":77.994995,"end":78.075,"confidence":0.55908203,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.11068590730428696},{"word":"you","start":78.075,"end":78.155,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13386347889900208},{"word":"get","start":78.155,"end":78.395,"confidence":0.921875,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.13609875738620758},{"word":"a","start":78.395,"end":78.475,"confidence":0.9873047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11966052651405334},{"word":"discount","start":78.475,"end":78.795,"confidence":0.9926758,"punctuated_word":"discount.","sentiment":"neutral","sentiment_score":0.06483949720859528},{"word":"i'm","start":78.795,"end":78.875,"confidence":0.7783203,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.00359875475987792},{"word":"just","start":78.875,"end":79.034996,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.006346225738525391},{"word":"wondering","start":79.034996,"end":79.354996,"confidence":1.0,"punctuated_word":"wondering","sentiment":"neutral","sentiment_score":-0.01998407393693924},{"word":"if","start":79.354996,"end":79.515,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.00150192528963089},{"word":"you","start":79.515,"end":79.674995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.019203998148441315},{"word":"do","start":79.674995,"end":79.835,"confidence":0.9716797,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.04410085082054138},{"word":"that","start":79.835,"end":80.335,"confidence":0.98999023,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.037154048681259155},{"word":"oh","start":92.29,"end":92.45,"confidence":0.6882324,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.08798542618751526},{"word":"yes","start":92.45,"end":92.95,"confidence":0.84887695,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.11944912374019624},{"word":"yes","start":104.985,"end":105.485,"confidence":0.78125,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0406864657998085},{"word":"mhmm","start":111.385,"end":111.885,"confidence":0.97424316,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.05755138769745827},{"word":"excellent","start":121.06,"end":121.56,"confidence":0.970459,"punctuated_word":"Excellent.","sentiment":"positive","sentiment_score":0.37030190229415894},{"word":"thank","start":121.619995,"end":121.86,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4019743204116822},{"word":"you","start":121.86,"end":122.17999,"confidence":0.98657227,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.35477957129478455},{"word":"yep","start":122.17999,"end":122.67999,"confidence":0.8449707,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.20711979269981384},{"word":"so","start":277.59,"end":277.91,"confidence":0.62646484,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.015903014689683914},{"word":"how","start":277.91,"end":278.06998,"confidence":0.9194336,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.007797218859195709},{"word":"do","start":278.06998,"end":278.22998,"confidence":0.7939453,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.00049600750207901},{"word":"i","start":278.22998,"end":278.47,"confidence":0.9892578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.018918469548225403},{"word":"pay","start":278.47,"end":278.63,"confidence":0.9921875,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.0005852505564689636},{"word":"the","start":278.63,"end":278.78998,"confidence":0.97802734,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05570473521947861},{"word":"bill","start":278.78998,"end":278.94998,"confidence":0.87353516,"punctuated_word":"bill","sentiment":"neutral","sentiment_score":0.04129752516746521},{"word":"then","start":278.94998,"end":279.11,"confidence":0.9580078,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.04034791886806488},{"word":"if","start":279.11,"end":279.27,"confidence":0.9267578,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03952564671635628},{"word":"i've","start":279.27,"end":279.34998,"confidence":0.9682617,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.051019757986068726},{"word":"got","start":279.34998,"end":279.66998,"confidence":0.9941406,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.07102501392364502},{"word":"it","start":279.66998,"end":279.83,"confidence":0.87353516,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06280041486024857},{"word":"emailed","start":279.83,"end":280.15,"confidence":0.9921875,"punctuated_word":"emailed","sentiment":"neutral","sentiment_score":0.037357911467552185},{"word":"to","start":280.15,"end":280.31,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.052615463733673096},{"word":"me","start":280.31,"end":280.47,"confidence":0.967041,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.019037386402487755},{"word":"so","start":280.47,"end":280.71,"confidence":0.9716797,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03059118054807186},{"word":"i'm","start":280.71,"end":280.94998,"confidence":0.67419434,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05089830607175827},{"word":"just","start":280.94998,"end":281.19,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06050635129213333},{"word":"trying","start":281.19,"end":281.43,"confidence":0.984375,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.06434968113899231},{"word":"to","start":281.43,"end":281.50998,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08791763335466385},{"word":"figure","start":281.50998,"end":281.83,"confidence":1.0,"punctuated_word":"figure","sentiment":"neutral","sentiment_score":-0.09139098227024078},{"word":"out","start":281.83,"end":282.33,"confidence":0.99121094,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.10886290669441225},{"word":"how","start":282.94998,"end":283.27,"confidence":0.8964844,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.09739835560321808},{"word":"how","start":283.27,"end":283.43,"confidence":0.9111328,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.08614194393157959},{"word":"do","start":283.43,"end":283.93,"confidence":0.32250977,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.08105160295963287},{"word":"how","start":284.38998,"end":284.71,"confidence":0.6123047,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.0826316699385643},{"word":"do","start":284.71,"end":284.87,"confidence":0.9902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0717666894197464},{"word":"i","start":284.87,"end":285.03,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08302246034145355},{"word":"pay","start":285.03,"end":285.27,"confidence":0.99316406,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.09874935448169708},{"word":"it","start":285.27,"end":285.43,"confidence":0.7897949,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.06557126343250275},{"word":"like","start":285.43,"end":285.83,"confidence":0.8286133,"punctuated_word":"Like","sentiment":"neutral","sentiment_score":-0.08916918188333511},{"word":"yeah","start":285.99,"end":286.38998,"confidence":0.93603516,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.05129125714302063},{"word":"sorry","start":286.38998,"end":286.87,"confidence":1.0,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.03628985211253166},{"word":"okay","start":286.87,"end":287.355,"confidence":0.9758301,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03252694755792618},{"word":"yeah","start":324.265,"end":324.745,"confidence":0.87768555,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06443660706281662},{"word":"alright","start":324.745,"end":325.065,"confidence":0.97436523,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.12983697652816772},{"word":"i'll","start":325.065,"end":325.225,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.16439580917358398},{"word":"do","start":325.225,"end":325.385,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.1701672375202179},{"word":"that","start":325.385,"end":325.70502,"confidence":0.9152832,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.14593073725700378},{"word":"yeah","start":325.70502,"end":326.025,"confidence":0.9941406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11516030132770538},{"word":"okay","start":326.025,"end":326.505,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10599863529205322},{"word":"alright","start":326.505,"end":327.005,"confidence":0.9995117,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.12305247783660889},{"word":"no","start":327.305,"end":327.545,"confidence":0.99316406,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.14781077206134796},{"word":"worries","start":327.545,"end":327.9,"confidence":0.99853516,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.15919627249240875},{"word":"yes","start":330.78,"end":331.02,"confidence":0.9650879,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.15665999054908752},{"word":"please","start":331.02,"end":331.52,"confidence":0.99853516,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.192641943693161},{"word":"yes","start":332.13998,"end":332.63998,"confidence":0.8876953,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.12675626575946808},{"word":"yeah","start":337.41998,"end":337.82,"confidence":0.7883301,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08158054202795029},{"word":"my","start":337.82,"end":338.06,"confidence":0.63378906,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.10159875452518465},{"word":"card","start":338.06,"end":338.38,"confidence":0.986084,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":0.10753675550222395},{"word":"thanks","start":338.38,"end":338.88,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.3168967366218567},{"word":"okay","start":347.80502,"end":348.285,"confidence":0.8913574,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07497699558734894},{"word":"you're","start":348.285,"end":348.445,"confidence":0.7458496,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.05936164781451225},{"word":"alright","start":348.445,"end":348.765,"confidence":0.94750977,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.12469636648893356},{"word":"okay","start":348.765,"end":349.265,"confidence":0.76660156,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03731927275657654},{"word":"k","start":353.165,"end":353.40503,"confidence":0.8977051,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":-0.0242187287658453},{"word":"yeah","start":353.40503,"end":353.64502,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.011905396357178688},{"word":"yeah","start":353.64502,"end":353.96503,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04263070598244667},{"word":"no","start":353.96503,"end":354.20502,"confidence":0.96972656,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1271207332611084},{"word":"that's","start":354.20502,"end":354.605,"confidence":0.78271484,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.05126098915934563},{"word":"okay","start":354.605,"end":355.005,"confidence":0.99853516,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.05175992473959923},{"word":"yeah","start":355.005,"end":355.505,"confidence":0.9848633,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.013800252228975296},{"word":"i","start":359.81,"end":359.97,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09069624543190002},{"word":"just","start":359.97,"end":360.13,"confidence":0.9921875,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1171024888753891},{"word":"wasn't","start":360.13,"end":360.37,"confidence":0.99609375,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.1122237890958786},{"word":"sure","start":360.37,"end":360.53,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.15148447453975675},{"word":"how","start":360.53,"end":360.77002,"confidence":0.99902344,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.1428891122341156},{"word":"to","start":360.77002,"end":360.85,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12480844557285307},{"word":"do","start":360.85,"end":361.01,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.09699684381484984},{"word":"it","start":361.01,"end":361.09,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.05048323422670365},{"word":"online","start":361.09,"end":361.49002,"confidence":0.99658203,"punctuated_word":"online.","sentiment":"neutral","sentiment_score":-0.07135351002216339},{"word":"i'm","start":361.49002,"end":361.65,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06625816226005554},{"word":"thinking","start":361.65,"end":362.13,"confidence":0.8952637,"punctuated_word":"thinking,","sentiment":"neutral","sentiment_score":-0.04003278166055679},{"word":"okay","start":362.13,"end":362.45,"confidence":0.8066406,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.016888316720724106},{"word":"i","start":362.45,"end":362.61002,"confidence":0.8935547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07040286064147949},{"word":"was","start":362.61002,"end":362.77002,"confidence":0.90722656,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.06291325390338898},{"word":"out","start":362.77002,"end":363.01,"confidence":0.50634766,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.032110024243593216},{"word":"doing","start":363.01,"end":363.25,"confidence":0.96972656,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":-0.022254012525081635},{"word":"a","start":363.25,"end":363.33002,"confidence":0.85058594,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0044731199741363525},{"word":"direct","start":363.33002,"end":363.73,"confidence":0.99609375,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":-0.05250972509384155},{"word":"debit","start":363.73,"end":364.05002,"confidence":0.4751587,"punctuated_word":"debit.","sentiment":"neutral","sentiment_score":-0.03121248818933964},{"word":"that's","start":364.05002,"end":364.21,"confidence":0.60046387,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.04742042347788811},{"word":"but","start":364.93,"end":365.09,"confidence":0.453125,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.0656968355178833},{"word":"i","start":365.09,"end":365.33002,"confidence":0.8701172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09133562445640564},{"word":"i","start":365.33002,"end":365.41,"confidence":0.9370117,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05745965987443924},{"word":"because","start":365.57,"end":365.73,"confidence":0.8671875,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.0019194185733795168},{"word":"i","start":365.73,"end":365.89,"confidence":0.9580078,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.059324465692043304},{"word":"can","start":365.89,"end":366.05002,"confidence":0.48217773,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.10697881132364272},{"word":"actually","start":366.05002,"end":366.37,"confidence":0.47851562,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.09654510766267776},{"word":"can","start":366.37,"end":366.53,"confidence":0.8833008,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.09881222993135452},{"word":"just","start":366.53,"end":366.77002,"confidence":0.96777344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07007741183042526},{"word":"pay","start":366.77002,"end":366.93,"confidence":0.9951172,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.010108709335327148},{"word":"the","start":366.93,"end":367.01,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07279141992330551},{"word":"bill","start":367.01,"end":367.25,"confidence":1.0,"punctuated_word":"bill","sentiment":"neutral","sentiment_score":0.09777265787124634},{"word":"over","start":367.25,"end":367.49,"confidence":0.98095703,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.1524421125650406},{"word":"the","start":367.49,"end":367.65,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08881008625030518},{"word":"phone","start":367.65,"end":367.89,"confidence":0.6862793,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":0.005083675030618906},{"word":"can't","start":367.89,"end":368.21,"confidence":0.75439453,"punctuated_word":"Can't","sentiment":"neutral","sentiment_score":-0.29635435342788696},{"word":"be","start":368.21,"end":368.29,"confidence":0.671875,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.3669987618923187},{"word":"like","start":368.37,"end":368.69,"confidence":0.84594727,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.3115515112876892},{"word":"we","start":368.69,"end":368.85,"confidence":0.4650879,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.36766517162323},{"word":"should","start":368.85,"end":369.01,"confidence":0.58203125,"punctuated_word":"should","sentiment":"negative","sentiment_score":-0.4933834671974182},{"word":"okay","start":369.73,"end":370.05002,"confidence":0.99658203,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.1179705485701561},{"word":"yeah","start":370.05002,"end":370.29,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.25016745924949646},{"word":"i","start":370.29,"end":370.37,"confidence":0.9604492,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.3122810423374176},{"word":"could","start":370.37,"end":370.69,"confidence":0.98535156,"punctuated_word":"could","sentiment":"positive","sentiment_score":0.3429238796234131},{"word":"do","start":370.69,"end":370.85,"confidence":0.9716797,"punctuated_word":"do","sentiment":"positive","sentiment_score":0.34995752573013306},{"word":"that","start":370.85,"end":371.09,"confidence":0.5498047,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.3775138258934021},{"word":"way","start":371.09,"end":371.59,"confidence":0.98999023,"punctuated_word":"way.","sentiment":"positive","sentiment_score":0.362393856048584},{"word":"okay","start":393.88,"end":394.38,"confidence":0.77319336,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.19349461793899536},{"word":"i","start":399.79498,"end":399.955,"confidence":0.62597656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0661454051733017},{"word":"was","start":399.955,"end":400.115,"confidence":0.9951172,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.04606836661696434},{"word":"just","start":400.115,"end":400.275,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05188855901360512},{"word":"gonna","start":400.275,"end":400.51498,"confidence":0.9873047,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.06500224769115448},{"word":"ask","start":400.51498,"end":400.755,"confidence":0.9472656,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.04159996658563614},{"word":"something","start":400.755,"end":401.07498,"confidence":0.7758789,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.01747719943523407},{"word":"to","start":401.07498,"end":401.155,"confidence":0.5644531,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.028007708489894867},{"word":"figure","start":401.155,"end":401.395,"confidence":0.5571289,"punctuated_word":"figure","sentiment":"neutral","sentiment_score":0.05311699956655502},{"word":"it","start":401.395,"end":401.475,"confidence":0.9111328,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04308762401342392},{"word":"now","start":401.475,"end":401.975,"confidence":0.82592773,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.06073523312807083},{"word":"so","start":402.275,"end":402.675,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03123025968670845},{"word":"if","start":402.675,"end":403.175,"confidence":0.9838867,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.030490156263113025},{"word":"hang","start":406.835,"end":407.07498,"confidence":0.9790039,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":0.0069164372980594635},{"word":"on","start":407.07498,"end":407.315,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.019793076440691948},{"word":"a","start":407.315,"end":407.395,"confidence":0.96533203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03199860081076622},{"word":"sec","start":407.395,"end":407.895,"confidence":0.9135742,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":0.03734293580055237},{"word":"i","start":407.955,"end":408.115,"confidence":0.95410156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.023939505219459537},{"word":"was","start":408.115,"end":408.275,"confidence":0.9838867,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.009551331400871277},{"word":"gonna","start":408.275,"end":408.595,"confidence":0.9951172,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.027370408177375793},{"word":"ask","start":408.595,"end":408.755,"confidence":0.9970703,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.022841274738311768},{"word":"a","start":408.755,"end":408.835,"confidence":0.80810547,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.010190382599830627},{"word":"question","start":408.835,"end":409.335,"confidence":0.95092773,"punctuated_word":"question.","sentiment":"neutral","sentiment_score":0.01897693052887917},{"word":"i","start":409.475,"end":409.63498,"confidence":0.81396484,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01344657689332962},{"word":"was","start":409.63498,"end":409.79498,"confidence":0.9941406,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.005173828452825546},{"word":"gonna","start":409.79498,"end":410.115,"confidence":0.9951172,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.0249689519405365},{"word":"ask","start":410.115,"end":410.615,"confidence":0.82128906,"punctuated_word":"ask.","sentiment":"neutral","sentiment_score":0.028703777119517326},{"word":"oh","start":412.06998,"end":412.22998,"confidence":0.96313477,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.04436728730797768},{"word":"yes","start":412.22998,"end":412.38998,"confidence":0.857666,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.04322725906968117},{"word":"so","start":412.38998,"end":412.63,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.012953687459230425},{"word":"what","start":412.63,"end":412.87,"confidence":0.9980469,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.012784965336322784},{"word":"date","start":412.87,"end":413.03,"confidence":0.98291016,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.031325455754995346},{"word":"of","start":413.03,"end":413.19,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.02129374071955681},{"word":"every","start":413.19,"end":413.43,"confidence":1.0,"punctuated_word":"every","sentiment":"neutral","sentiment_score":0.014181645587086678},{"word":"month","start":413.43,"end":413.66998,"confidence":1.0,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.019619418308138847},{"word":"do","start":413.66998,"end":413.83,"confidence":0.99609375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0045900046825408936},{"word":"i","start":413.83,"end":413.99,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.009230926632881165},{"word":"just","start":413.99,"end":414.31,"confidence":0.72021484,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.016952794045209885},{"word":"do","start":414.38998,"end":414.55,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.008053861558437347},{"word":"i","start":414.55,"end":414.71,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0076703280210494995},{"word":"get","start":414.71,"end":414.94998,"confidence":0.9980469,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.01634664461016655},{"word":"the","start":414.94998,"end":415.03,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01648981124162674},{"word":"bill","start":415.03,"end":415.34998,"confidence":0.9819336,"punctuated_word":"bill?","sentiment":"neutral","sentiment_score":0.024381650611758232},{"word":"so","start":415.34998,"end":415.66998,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.010452274233102798},{"word":"can","start":415.66998,"end":415.83,"confidence":0.9951172,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.013962265104055405},{"word":"you","start":415.83,"end":415.91,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.017027318477630615},{"word":"just","start":415.91,"end":416.15,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02185337245464325},{"word":"tell","start":416.15,"end":416.22998,"confidence":1.0,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":0.008510366082191467},{"word":"me","start":416.22998,"end":416.38998,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.018752362579107285},{"word":"that","start":416.38998,"end":416.71,"confidence":0.99316406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.02307656779885292},{"word":"date","start":416.71,"end":417.19,"confidence":0.88720703,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.03030157834291458},{"word":"before","start":417.19,"end":417.50998,"confidence":0.9892578,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.03838889300823212},{"word":"we","start":417.50998,"end":417.75,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07947935909032822},{"word":"so","start":427.83502,"end":428.075,"confidence":0.7241211,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07936529815196991},{"word":"on","start":428.075,"end":428.23502,"confidence":0.9838867,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.046264372766017914},{"word":"the","start":428.23502,"end":428.39502,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.054993100464344025},{"word":"first","start":428.39502,"end":428.635,"confidence":0.9980469,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.04092397540807724},{"word":"of","start":428.635,"end":428.795,"confidence":0.5073242,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0393809974193573},{"word":"on","start":428.795,"end":429.035,"confidence":0.9741211,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04103219509124756},{"word":"the","start":429.035,"end":429.11502,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07152949273586273},{"word":"first","start":429.11502,"end":429.355,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.06820724159479141},{"word":"of","start":429.355,"end":429.515,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.059931766241788864},{"word":"each","start":429.515,"end":429.67502,"confidence":1.0,"punctuated_word":"each","sentiment":"neutral","sentiment_score":0.029590550810098648},{"word":"month","start":429.67502,"end":430.17502,"confidence":0.8486328,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.04211762174963951},{"word":"okay","start":430.39502,"end":430.89502,"confidence":0.99316406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07446084916591644},{"word":"right","start":431.67502,"end":432.17502,"confidence":0.9909668,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.08836395293474197},{"word":"okay","start":434.155,"end":434.635,"confidence":0.9909668,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0605631023645401},{"word":"and","start":434.635,"end":434.95502,"confidence":0.99609375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.038082584738731384},{"word":"that","start":434.95502,"end":435.11502,"confidence":0.45361328,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.02776770293712616},{"word":"sometimes","start":435.195,"end":435.67502,"confidence":0.9980469,"punctuated_word":"sometimes","sentiment":"neutral","sentiment_score":0.034352872520685196},{"word":"it","start":435.67502,"end":435.995,"confidence":0.78808594,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04187999665737152},{"word":"it","start":435.995,"end":436.155,"confidence":0.6748047,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.035172659903764725},{"word":"you","start":436.315,"end":436.475,"confidence":0.921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02404733374714851},{"word":"give","start":436.475,"end":436.715,"confidence":0.97802734,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.012894336134195328},{"word":"me","start":436.715,"end":436.875,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.011079154908657074},{"word":"a","start":436.875,"end":436.95502,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0304024126380682},{"word":"week","start":436.95502,"end":437.195,"confidence":0.9658203,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.03471147641539574},{"word":"to","start":437.195,"end":437.355,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02585865929722786},{"word":"pay","start":437.355,"end":437.435,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.01486804336309433},{"word":"it","start":437.435,"end":437.595,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.013160847127437592},{"word":"though","start":437.595,"end":437.83502,"confidence":0.4918213,"punctuated_word":"though,","sentiment":"neutral","sentiment_score":-0.006109248846769333},{"word":"like","start":437.83502,"end":438.23502,"confidence":0.7236328,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.003707295283675194},{"word":"or","start":438.23502,"end":438.73502,"confidence":0.52197266,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0037231333553791046},{"word":"to","start":438.95502,"end":439.195,"confidence":0.6472168,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.009071782231330872},{"word":"like","start":439.195,"end":439.695,"confidence":0.9499512,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.001133093610405922},{"word":"even","start":440.2,"end":440.52002,"confidence":0.88134766,"punctuated_word":"even","sentiment":"neutral","sentiment_score":0.008951783180236816},{"word":"i","start":440.52002,"end":441.02002,"confidence":0.2331543,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.022849582135677338},{"word":"yep","start":441.96002,"end":442.46002,"confidence":0.94873047,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":0.05235454440116882},{"word":"alright","start":455.785,"end":456.285,"confidence":0.6920166,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.145671084523201},{"word":"yeah","start":464.98502,"end":465.48502,"confidence":0.9807129,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.049575258046388626},{"word":"okay","start":466.58502,"end":467.08502,"confidence":0.9655762,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0065507665276527405},{"word":"yeah","start":470.66,"end":470.9,"confidence":0.98950195,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04159974306821823},{"word":"right","start":470.9,"end":471.3,"confidence":0.9772949,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.03798554465174675},{"word":"okay","start":471.3,"end":471.62,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03006451204419136},{"word":"yeah","start":471.62,"end":472.12,"confidence":0.95581055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02051033079624176},{"word":"yeah","start":473.22,"end":473.62,"confidence":0.98657227,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03494127839803696},{"word":"so","start":473.62,"end":473.86,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.049517672508955},{"word":"okay","start":473.94,"end":474.25998,"confidence":0.99853516,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.05400741100311279},{"word":"so","start":474.25998,"end":474.5,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03150012344121933},{"word":"i","start":474.5,"end":474.58,"confidence":0.5644531,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.019693315029144287},{"word":"get","start":474.58,"end":474.97998,"confidence":0.97998047,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.00678340345621109},{"word":"so","start":475.13998,"end":475.38,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.01219753548502922},{"word":"i","start":475.38,"end":475.46,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.016690682619810104},{"word":"get","start":475.46,"end":475.78,"confidence":0.9667969,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.025220349431037903},{"word":"the","start":475.78,"end":476.02,"confidence":0.9370117,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.025030888617038727},{"word":"bill","start":476.02,"end":476.25998,"confidence":0.9941406,"punctuated_word":"bill","sentiment":"neutral","sentiment_score":0.0393466092646122},{"word":"they","start":476.41998,"end":476.66,"confidence":0.28564453,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.018359214067459103},{"word":"send","start":476.66,"end":476.81998,"confidence":0.9116211,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.020254842936992645},{"word":"it","start":476.81998,"end":476.9,"confidence":0.9892578,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03395242244005203},{"word":"out","start":476.9,"end":477.06,"confidence":0.9892578,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.03942690044641495},{"word":"on","start":477.06,"end":477.22,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04483097791671753},{"word":"the","start":477.22,"end":477.38,"confidence":0.97998047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.036011215299367905},{"word":"first","start":477.38,"end":477.53998,"confidence":0.7219238,"punctuated_word":"first,","sentiment":"neutral","sentiment_score":0.04350809752941131},{"word":"and","start":477.53998,"end":477.69998,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.036337487399578094},{"word":"and","start":477.69998,"end":477.86,"confidence":0.9550781,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.025976411998271946},{"word":"it's","start":477.86,"end":478.09998,"confidence":0.9909668,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.03413990139961243},{"word":"normally","start":478.09998,"end":478.5,"confidence":0.99609375,"punctuated_word":"normally","sentiment":"neutral","sentiment_score":0.05338389798998833},{"word":"due","start":478.5,"end":478.66,"confidence":0.9980469,"punctuated_word":"due","sentiment":"neutral","sentiment_score":0.009562745690345764},{"word":"on","start":478.66,"end":478.74,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0521819032728672},{"word":"the","start":478.74,"end":478.9,"confidence":0.94189453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03821573033928871},{"word":"eleventh","start":478.9,"end":479.3,"confidence":0.94628906,"punctuated_word":"eleventh,","sentiment":"neutral","sentiment_score":0.04154776409268379},{"word":"is","start":479.3,"end":479.53998,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.052479855716228485},{"word":"it","start":479.53998,"end":480.02,"confidence":0.79345703,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.03666329383850098},{"word":"of","start":480.02,"end":480.25998,"confidence":0.9482422,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.028133273124694824},{"word":"every","start":480.25998,"end":480.58,"confidence":0.9970703,"punctuated_word":"every","sentiment":"neutral","sentiment_score":0.012986509129405022},{"word":"month","start":480.58,"end":481.08,"confidence":0.9375,"punctuated_word":"month?","sentiment":"neutral","sentiment_score":0.019632291048765182},{"word":"alright","start":481.62,"end":482.12,"confidence":0.9790039,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1261976808309555},{"word":"okay","start":489.825,"end":490.325,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10420525074005128},{"word":"i","start":490.705,"end":491.205,"confidence":0.50439453,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11183464527130128},{"word":"yes","start":492.785,"end":493.285,"confidence":0.81640625,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.11028306186199188},{"word":"okay","start":494.225,"end":494.725,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0962863638997078},{"word":"alright","start":494.95,"end":495.45,"confidence":0.9995117,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1064261794090271},{"word":"and","start":495.99002,"end":496.07,"confidence":0.48901367,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.08612282574176788},{"word":"okay","start":496.15,"end":496.47,"confidence":0.9970703,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.06440825760364532},{"word":"so","start":496.47,"end":496.63,"confidence":0.9941406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0012091509997844696},{"word":"and","start":496.71002,"end":496.79,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.006569821387529373},{"word":"alright","start":496.87,"end":497.11002,"confidence":0.99560547,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.0012382331769913435},{"word":"if","start":497.11002,"end":497.27002,"confidence":0.99316406,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.10593675076961516},{"word":"i","start":497.27002,"end":497.35,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10915760695934296},{"word":"get","start":497.35,"end":497.51,"confidence":0.52978516,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.1464121788740158},{"word":"my","start":497.51,"end":497.67,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.15772253274917605},{"word":"card","start":497.67,"end":497.99002,"confidence":0.87890625,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.11111637204885484},{"word":"details","start":497.99002,"end":498.39,"confidence":0.94970703,"punctuated_word":"details","sentiment":"neutral","sentiment_score":-0.1842179149389267},{"word":"and","start":498.39,"end":498.55002,"confidence":0.96435547,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1346227526664734},{"word":"say","start":498.55002,"end":498.67,"confidence":0.82373047,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.14294955134391785},{"word":"i","start":498.67,"end":498.79,"confidence":0.8647461,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13343146443367004},{"word":"lose","start":498.79,"end":499.03,"confidence":0.8676758,"punctuated_word":"lose","sentiment":"neutral","sentiment_score":-0.1044713258743286},{"word":"my","start":499.03,"end":499.11002,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.1714601367712021},{"word":"card","start":499.11002,"end":499.35,"confidence":0.9970703,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.12340839207172394},{"word":"or","start":499.35,"end":499.47,"confidence":0.9111328,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1909542977809906},{"word":"i","start":499.47,"end":499.59,"confidence":0.93603516,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16243742406368256},{"word":"cancel","start":499.59,"end":499.99002,"confidence":0.9892578,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.1767711639404297},{"word":"it","start":499.99002,"end":500.23,"confidence":0.77319336,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.18430110812187195},{"word":"whatever","start":500.23,"end":500.73,"confidence":0.9326172,"punctuated_word":"whatever,","sentiment":"neutral","sentiment_score":-0.14679095149040222},{"word":"is","start":501.11002,"end":501.27002,"confidence":0.32788086,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1294524073600769},{"word":"you","start":501.43002,"end":501.59,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11052273958921432},{"word":"just","start":501.59,"end":501.83002,"confidence":0.9941406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.11148449778556824},{"word":"send","start":501.83002,"end":501.99002,"confidence":0.91503906,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.15827395021915436},{"word":"out","start":501.99002,"end":502.15,"confidence":0.90283203,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.13512971997261047},{"word":"the","start":502.15,"end":502.23,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14284220337867737},{"word":"bill","start":502.23,"end":502.47,"confidence":0.95947266,"punctuated_word":"bill","sentiment":"neutral","sentiment_score":-0.097048819065094},{"word":"and","start":502.47,"end":502.63,"confidence":0.5961914,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.14340588450431824},{"word":"i've","start":502.63,"end":502.79,"confidence":0.8918457,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.14080576598644257},{"word":"just","start":502.79,"end":503.03,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1235017478466034},{"word":"gotta","start":503.03,"end":503.35,"confidence":0.76464844,"punctuated_word":"gotta","sentiment":"neutral","sentiment_score":-0.17108622193336487},{"word":"pay","start":503.35,"end":503.51,"confidence":0.9970703,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.11304549872875214},{"word":"it","start":503.51,"end":503.67,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.10750222206115724},{"word":"manually","start":503.67,"end":504.07,"confidence":0.74243164,"punctuated_word":"manually?","sentiment":"neutral","sentiment_score":-0.1315581351518631},{"word":"is","start":504.07,"end":504.15,"confidence":0.96435547,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.1073114648461342},{"word":"that","start":504.15,"end":504.31,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.11170916259288788},{"word":"what","start":504.31,"end":504.47,"confidence":0.99609375,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.09890290349721909},{"word":"happens","start":504.47,"end":504.97,"confidence":0.5698242,"punctuated_word":"happens?","sentiment":"neutral","sentiment_score":-0.07810201495885849},{"word":"if","start":505.35,"end":505.51,"confidence":0.87353516,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.03349798917770386},{"word":"if","start":505.51,"end":505.75,"confidence":0.9716797,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.018657291308045387},{"word":"they","start":505.75,"end":505.91,"confidence":0.6645508,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.014800157397985458},{"word":"have","start":505.91,"end":506.07,"confidence":0.8232422,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.016096342355012894},{"word":"yeah","start":506.23,"end":506.73,"confidence":0.935791,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.018577411770820618},{"word":"mhmm","start":512.005,"end":512.505,"confidence":0.9733887,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.01731184870004654},{"word":"yep","start":514.40497,"end":514.90497,"confidence":0.7819824,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.09400694072246552},{"word":"alright","start":517.52496,"end":518.02496,"confidence":0.9875488,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.06213487312197685},{"word":"okay","start":518.085,"end":518.585,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03612590581178665},{"word":"yeah","start":520.085,"end":520.40497,"confidence":0.8574219,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03385689854621887},{"word":"okay","start":520.40497,"end":520.645,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04650816321372986},{"word":"alright","start":520.645,"end":520.885,"confidence":0.9975586,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.08375424146652222},{"word":"i'll","start":520.885,"end":520.96497,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07530686259269714},{"word":"give","start":520.96497,"end":521.205,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.07166174054145813},{"word":"you","start":521.205,"end":521.285,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0685553103685379},{"word":"my","start":521.285,"end":521.52,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.06269457191228867},{"word":"card","start":521.60004,"end":521.92004,"confidence":0.7675781,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.041205521672964096},{"word":"details","start":521.92004,"end":522.32,"confidence":0.63623047,"punctuated_word":"details","sentiment":"neutral","sentiment_score":0.04300353676080704},{"word":"for","start":522.32,"end":522.48004,"confidence":0.9116211,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03776571527123451},{"word":"now","start":522.48004,"end":522.72003,"confidence":0.7529297,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.03469243273139},{"word":"but","start":522.72003,"end":522.80005,"confidence":0.9951172,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.0363764613866806},{"word":"if","start":522.80005,"end":522.96,"confidence":0.99316406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02139407768845558},{"word":"i","start":522.96,"end":523.04004,"confidence":0.96435547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03436127305030823},{"word":"decide","start":523.04004,"end":523.36005,"confidence":0.96875,"punctuated_word":"decide","sentiment":"neutral","sentiment_score":0.024776440113782883},{"word":"to","start":523.36005,"end":523.52,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.027108341455459595},{"word":"change","start":523.52,"end":523.76,"confidence":0.78100586,"punctuated_word":"change,","sentiment":"neutral","sentiment_score":0.0340142622590065},{"word":"i'll","start":523.76,"end":524.0,"confidence":0.96972656,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05983428284525871},{"word":"do","start":524.0,"end":524.24,"confidence":0.98095703,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0559430792927742},{"word":"that","start":524.24,"end":524.48004,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05385083332657814},{"word":"just","start":524.48004,"end":524.64,"confidence":0.88720703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.034642186015844345},{"word":"for","start":524.64,"end":524.80005,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.017748668789863586},{"word":"now","start":524.80005,"end":525.12,"confidence":0.9980469,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.033181771636009216},{"word":"okay","start":525.12,"end":525.62,"confidence":0.9875488,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0676855593919754},{"word":"okay","start":526.4,"end":526.9,"confidence":0.84887695,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2511903643608093},{"word":"so","start":528.08,"end":528.4,"confidence":0.6171875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.10003572702407836},{"word":"my","start":528.4,"end":528.64,"confidence":0.99609375,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.10683433711528778},{"word":"card","start":528.64,"end":529.04004,"confidence":0.99902344,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.09796933829784392},{"word":"name","start":529.04004,"end":529.52,"confidence":0.9838867,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.10271325707435608},{"word":"on","start":529.52,"end":529.76,"confidence":0.8364258,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0993550345301628},{"word":"the","start":529.76,"end":529.84,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11368265748023988},{"word":"card","start":529.84,"end":530.16003,"confidence":0.99902344,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.09018944203853609},{"word":"is","start":530.16003,"end":530.4,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0966413915157318},{"word":"miss","start":530.4,"end":530.80005,"confidence":0.71484375,"punctuated_word":"miss","sentiment":"neutral","sentiment_score":0.10856850445270538},{"word":"melanie","start":530.80005,"end":531.30005,"confidence":0.97265625,"punctuated_word":"Melanie","sentiment":"neutral","sentiment_score":0.08835303783416748},{"word":"mason","start":531.52,"end":532.02,"confidence":0.8251953,"punctuated_word":"Mason,","sentiment":"neutral","sentiment_score":0.1042722910642624},{"word":"and","start":533.60004,"end":533.84,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05919656902551651},{"word":"the","start":533.84,"end":534.0,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06436455994844437},{"word":"number","start":534.0,"end":534.4,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.05266622826457024},{"word":"is","start":534.4,"end":534.72003,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07728862762451172},{"word":"4017954269102555","start":534.72003,"end":543.73505,"confidence":0.97602844,"punctuated_word":"4017954269102555.","sentiment":"neutral","sentiment_score":0.08787917345762253},{"word":"no","start":552.45,"end":552.69,"confidence":0.93188477,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.027143679559230804},{"word":"no","start":552.69,"end":553.09,"confidence":0.9970703,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.04637870937585831},{"word":"so","start":553.09,"end":553.33,"confidence":0.94140625,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03448834270238876},{"word":"the","start":553.33,"end":553.83,"confidence":0.671875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02950437366962433},{"word":"the","start":554.13,"end":554.29004,"confidence":0.37963867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.026593871414661407},{"word":"end","start":554.29004,"end":554.45,"confidence":0.7602539,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.02726500853896141},{"word":"numbers","start":554.45,"end":554.85004,"confidence":0.71191406,"punctuated_word":"numbers","sentiment":"neutral","sentiment_score":-0.02206091210246086},{"word":"are","start":554.85004,"end":555.01,"confidence":0.9580078,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.018842874094843864},{"word":"2555","start":555.01,"end":556.39,"confidence":0.9984131,"punctuated_word":"2555.","sentiment":"neutral","sentiment_score":-0.009409920312464235},{"word":"yeah","start":559.41003,"end":559.91003,"confidence":0.90844727,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01864041388034821},{"word":"22","start":560.61005,"end":561.09,"confidence":0.8288574,"punctuated_word":"22","sentiment":"neutral","sentiment_score":-0.06305259466171265},{"word":"yeah","start":561.33,"end":561.57,"confidence":0.9370117,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.051312610507011414},{"word":"3","start":561.57,"end":562.21,"confidence":0.94734704,"punctuated_word":"3.","sentiment":"neutral","sentiment_score":-0.016447532922029495},{"word":"yeah","start":562.21,"end":562.71,"confidence":0.9790039,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01645132526755333},{"word":"maybe","start":565.185,"end":565.505,"confidence":0.99121094,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.02216148190200329},{"word":"maybe","start":565.505,"end":565.825,"confidence":0.9951172,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.01576884649693966},{"word":"just","start":565.825,"end":565.985,"confidence":0.9921875,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.014476023614406586},{"word":"repeat","start":565.985,"end":566.305,"confidence":0.9472656,"punctuated_word":"repeat","sentiment":"neutral","sentiment_score":-0.0009907670319080353},{"word":"it","start":566.305,"end":566.385,"confidence":0.6838379,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.008240137249231339},{"word":"like","start":566.385,"end":566.625,"confidence":0.99560547,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.024296820163726807},{"word":"one","start":566.625,"end":566.78503,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.019111596047878265},{"word":"more","start":566.78503,"end":566.945,"confidence":0.99902344,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.021558094769716263},{"word":"time","start":566.945,"end":567.265,"confidence":0.9980469,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.00527573749423027},{"word":"if","start":567.265,"end":567.425,"confidence":0.7841797,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.009876973927021028},{"word":"you","start":567.425,"end":567.505,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.010086365044116974},{"word":"like","start":567.505,"end":568.005,"confidence":0.97753906,"punctuated_word":"like.","sentiment":"neutral","sentiment_score":-0.016538918018341064},{"word":"okay","start":570.865,"end":571.185,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0563899539411068},{"word":"so","start":571.185,"end":571.685,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05043463408946991},{"word":"4017954269102555","start":572.865,"end":579.125,"confidence":0.9713745,"punctuated_word":"4017954269102555.","sentiment":"neutral","sentiment_score":0.06018196418881416},{"word":"06/30","start":587.24,"end":588.3,"confidence":0.9138997,"punctuated_word":"06/30.","sentiment":"neutral","sentiment_score":0.019879598170518875},{"word":"yeah","start":593.72,"end":594.22,"confidence":0.91064453,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04629288241267204},{"word":"not","start":596.17505,"end":596.41504,"confidence":0.9716797,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.021823003888130188},{"word":"that","start":596.41504,"end":596.655,"confidence":0.8798828,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05738060921430588},{"word":"far","start":596.655,"end":596.895,"confidence":0.9980469,"punctuated_word":"far","sentiment":"neutral","sentiment_score":-0.07115945965051651},{"word":"away","start":596.895,"end":597.395,"confidence":0.9880371,"punctuated_word":"away.","sentiment":"neutral","sentiment_score":-0.026883564889431},{"word":"yeah","start":597.455,"end":597.775,"confidence":0.90966797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.004589905962347984},{"word":"427","start":597.775,"end":598.59503,"confidence":0.99576825,"punctuated_word":"427.","sentiment":"neutral","sentiment_score":0.00683929305523634},{"word":"yes","start":601.53503,"end":602.03503,"confidence":0.6768799,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05810478329658508},{"word":"okay","start":613.54004,"end":614.04004,"confidence":0.9223633,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09496268630027772},{"word":"alright","start":614.26,"end":614.76,"confidence":0.84594727,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.09345434606075288},{"word":"okay","start":615.14,"end":615.64,"confidence":0.9350586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09625228494405746},{"word":"fantastic","start":637.75,"end":638.25,"confidence":0.7312012,"punctuated_word":"Fantastic.","sentiment":"positive","sentiment_score":0.453496515750885},{"word":"yeah","start":639.59,"end":639.99,"confidence":0.7142334,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14594097435474396},{"word":"okay","start":639.99,"end":640.49,"confidence":0.9946289,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.17710232734680176},{"word":"yeah","start":640.63,"end":640.87,"confidence":0.8720703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2689269185066223},{"word":"thanks","start":640.87,"end":641.19,"confidence":0.9951172,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.5984477400779724},{"word":"a","start":641.19,"end":641.27,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5176234841346741},{"word":"lot","start":641.27,"end":641.77,"confidence":1.0,"punctuated_word":"lot.","sentiment":"positive","sentiment_score":0.5281610488891602},{"word":"that's","start":647.27,"end":647.51,"confidence":0.89453125,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.25101861357688904},{"word":"all","start":647.51,"end":647.75,"confidence":0.98950195,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":0.2875158190727234},{"word":"thanks","start":647.75,"end":648.2009,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.42665284872055054},{"word":"okay","start":652.04095,"end":652.54095,"confidence":0.90722656,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.15303510427474976},{"word":"yeah","start":652.6809,"end":652.9209,"confidence":0.8947754,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.3634597659111023},{"word":"you","start":652.9209,"end":653.08093,"confidence":0.9980469,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.5317726135253906},{"word":"too","start":653.08093,"end":653.3209,"confidence":0.99560547,"punctuated_word":"too.","sentiment":"positive","sentiment_score":0.4503308832645416},{"word":"thank","start":653.3209,"end":653.5609,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8107104301452637},{"word":"you","start":653.5609,"end":653.72095,"confidence":0.9970703,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7440359592437744},{"word":"bye","start":653.72095,"end":654.22095,"confidence":0.99560547,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.5272924900054932}],"paragraphs":{"transcript":"\nYeah. Hi. I've just received a bill, and I'm just this month I believe or next month. And I'm just wondering if I could get it because I get I'm getting it through email, and I'm just wondering if I can have a paper from now and get that a paper bill sent out. Melanie Mason.\n\nTwenty seventh twenty second nineteen seventy two. Yes, please. And and I'm just also wondering, can I add a concession onto that? Like, can I can I add a concession on that to get a discount? I just found with with, like, gas, gas, electricity, and stuff and water, you could put a concession card with it so you get a discount.\n\nI'm just wondering if you do that. Oh, yes. Yes. Mhmm. Excellent.\n\nThank you. Yep. So how do I pay the bill then if I've got it emailed to me? So I'm just trying to figure out how how do how do I pay it? Like yeah.\n\nSorry. Okay. Yeah. Alright. I'll do that.\n\nYeah. Okay. Alright. No worries. Yes, please.\n\nYes. Yeah. My card. Thanks. Okay.\n\nYou're alright. Okay. K. Yeah. Yeah.\n\nNo. That's okay. Yeah. I just wasn't sure how to do it online. I'm thinking, okay.\n\nI was out doing a direct debit. That's but I I because I can actually can just pay the bill over the phone. Can't be like, we should okay. Yeah. I could do that way.\n\nOkay. I was just gonna ask something to figure it now. So if hang on a sec. I was gonna ask a question. I was gonna ask.\n\nOh, yes. So what date of every month do I just do I get the bill? So can you just tell me that date before we So on the first of on the first of each month. Okay. Right.\n\nOkay. And that sometimes it it you give me a week to pay it though, like, or to, like, even I yep. Alright. Yeah. Okay.\n\nYeah. Right. Okay. Yeah. Yeah.\n\nSo okay. So I get so I get the bill they send it out on the first, and and it's normally due on the eleventh, is it, of every month? Alright. Okay. I yes.\n\nOkay. Alright. And okay. So and alright. If I get my card details and say I lose my card or I cancel it, whatever, is you just send out the bill and I've just gotta pay it manually?\n\nIs that what happens? If if they have yeah. Mhmm. Yep. Alright.\n\nOkay. Yeah. Okay. Alright. I'll give you my card details for now, but if I decide to change, I'll do that just for now.\n\nOkay. Okay. So my card name on the card is miss Melanie Mason, and the number is 4017954269102555. No. No.\n\nSo the the end numbers are 2555. Yeah. 22 yeah. 3. Yeah.\n\nMaybe maybe just repeat it, like, one more time if you like. Okay. So 4017954269102555. 06/30. Yeah.\n\nNot that far away. Yeah. 427. Yes. Okay.\n\nAlright. Okay. Fantastic. Yeah. Okay.\n\nYeah. Thanks a lot. That's all. Thanks. Okay.\n\nYeah. You too. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":6.3999996,"end":6.64,"sentiment":"neutral","sentiment_score":0.056421518325805664},{"text":"Hi.","start":6.64,"end":7.14,"sentiment":"neutral","sentiment_score":0.030865713953971863},{"text":"I've just received a bill, and I'm just this month I believe or next month.","start":7.2799997,"end":13.035,"sentiment":"neutral","sentiment_score":-0.03269253149628639},{"text":"And I'm just wondering if I could get it because I get I'm getting it through email, and I'm just wondering if I can have a paper from now and get that a paper bill sent out.","start":13.115,"end":21.455,"sentiment":"neutral","sentiment_score":-0.04368606431258691},{"text":"Melanie Mason.","start":30.609999,"end":31.75,"sentiment":"neutral","sentiment_score":0.12340224534273148}],"sentiment":"neutral","sentiment_score":-0.03165501123294234,"num_words":56,"start":6.3999996,"end":31.75},{"sentences":[{"text":"Twenty seventh twenty second nineteen seventy two.","start":36.93,"end":39.59,"sentiment":"neutral","sentiment_score":0.06189475581049919},{"text":"Yes, please.","start":50.925,"end":51.484997,"sentiment":"neutral","sentiment_score":0.05966915376484394},{"text":"And and I'm just also wondering, can I add a concession onto that?","start":51.484997,"end":54.284996,"sentiment":"neutral","sentiment_score":-0.004453767905943096},{"text":"Like, can I can I add a concession on that to get a discount?","start":54.284996,"end":61.39,"sentiment":"neutral","sentiment_score":-0.013095891369240624},{"text":"I just found with with, like, gas, gas, electricity, and stuff and water, you could put a concession card with it so you get a discount.","start":72.235,"end":78.795,"sentiment":"neutral","sentiment_score":0.07634162344038486}],"sentiment":"neutral","sentiment_score":0.037036166866234836,"num_words":62,"start":36.93,"end":78.795},{"sentences":[{"text":"I'm just wondering if you do that.","start":78.795,"end":80.335,"sentiment":"neutral","sentiment_score":0.013131675643048115},{"text":"Oh, yes.","start":92.29,"end":92.95,"sentiment":"neutral","sentiment_score":0.10371727496385574},{"text":"Yes.","start":104.985,"end":105.485,"sentiment":"neutral","sentiment_score":0.0406864657998085},{"text":"Mhmm.","start":111.385,"end":111.885,"sentiment":"neutral","sentiment_score":0.05755138769745827},{"text":"Excellent.","start":121.06,"end":121.56,"sentiment":"positive","sentiment_score":0.37030190229415894}],"sentiment":"neutral","sentiment_score":0.06399133626837283,"num_words":12,"start":78.795,"end":121.56},{"sentences":[{"text":"Thank you.","start":121.619995,"end":122.17999,"sentiment":"positive","sentiment_score":0.37837694585323334},{"text":"Yep.","start":122.17999,"end":122.67999,"sentiment":"neutral","sentiment_score":0.20711979269981384},{"text":"So how do I pay the bill then if I've got it emailed to me?","start":277.59,"end":280.47,"sentiment":"neutral","sentiment_score":0.03325581985215346},{"text":"So I'm just trying to figure out how how do how do I pay it?","start":280.47,"end":285.43,"sentiment":"neutral","sentiment_score":-0.07739002543191115},{"text":"Like yeah.","start":285.43,"end":286.38998,"sentiment":"neutral","sentiment_score":-0.07023021951317787}],"sentiment":"neutral","sentiment_score":0.004611433190958841,"num_words":35,"start":121.619995,"end":286.38998},{"sentences":[{"text":"Sorry.","start":286.38998,"end":286.87,"sentiment":"neutral","sentiment_score":-0.03628985211253166},{"text":"Okay.","start":286.87,"end":287.355,"sentiment":"neutral","sentiment_score":0.03252694755792618},{"text":"Yeah.","start":324.265,"end":324.745,"sentiment":"neutral","sentiment_score":0.06443660706281662},{"text":"Alright.","start":324.745,"end":325.065,"sentiment":"neutral","sentiment_score":0.12983697652816772},{"text":"I'll do that.","start":325.065,"end":325.70502,"sentiment":"neutral","sentiment_score":0.16016459465026855}],"sentiment":"neutral","sentiment_score":0.09585778042674065,"num_words":7,"start":286.38998,"end":325.70502},{"sentences":[{"text":"Yeah.","start":325.70502,"end":326.025,"sentiment":"neutral","sentiment_score":0.11516030132770538},{"text":"Okay.","start":326.025,"end":326.505,"sentiment":"neutral","sentiment_score":0.10599863529205322},{"text":"Alright.","start":326.505,"end":327.005,"sentiment":"neutral","sentiment_score":0.12305247783660889},{"text":"No worries.","start":327.305,"end":327.9,"sentiment":"neutral","sentiment_score":0.15350352227687836},{"text":"Yes, please.","start":330.78,"end":331.52,"sentiment":"neutral","sentiment_score":0.17465096712112427}],"sentiment":"neutral","sentiment_score":0.14293148475033896,"num_words":7,"start":325.70502,"end":331.52},{"sentences":[{"text":"Yes.","start":332.13998,"end":332.63998,"sentiment":"neutral","sentiment_score":0.12675626575946808},{"text":"Yeah.","start":337.41998,"end":337.82,"sentiment":"neutral","sentiment_score":0.08158054202795029},{"text":"My card.","start":337.82,"end":338.38,"sentiment":"neutral","sentiment_score":0.1045677550137043},{"text":"Thanks.","start":338.38,"end":338.88,"sentiment":"neutral","sentiment_score":0.3168967366218567},{"text":"Okay.","start":347.80502,"end":348.285,"sentiment":"neutral","sentiment_score":0.07497699558734894}],"sentiment":"neutral","sentiment_score":0.13489100833733877,"num_words":6,"start":332.13998,"end":348.285},{"sentences":[{"text":"You're alright.","start":348.285,"end":348.765,"sentiment":"neutral","sentiment_score":0.09202900715172291},{"text":"Okay.","start":348.765,"end":349.265,"sentiment":"neutral","sentiment_score":0.03731927275657654},{"text":"K.","start":353.165,"end":353.40503,"sentiment":"neutral","sentiment_score":-0.0242187287658453},{"text":"Yeah.","start":353.40503,"end":353.64502,"sentiment":"neutral","sentiment_score":-0.011905396357178688},{"text":"Yeah.","start":353.64502,"end":353.96503,"sentiment":"neutral","sentiment_score":-0.04263070598244667}],"sentiment":"neutral","sentiment_score":0.023770409325758617,"num_words":6,"start":348.285,"end":353.96503},{"sentences":[{"text":"No.","start":353.96503,"end":354.20502,"sentiment":"neutral","sentiment_score":-0.1271207332611084},{"text":"That's okay.","start":354.20502,"end":355.005,"sentiment":"neutral","sentiment_score":-0.05151045694947243},{"text":"Yeah.","start":355.005,"end":355.505,"sentiment":"neutral","sentiment_score":0.013800252228975296},{"text":"I just wasn't sure how to do it online.","start":359.81,"end":361.49002,"sentiment":"neutral","sentiment_score":-0.10644868264595668},{"text":"I'm thinking, okay.","start":361.49002,"end":362.45,"sentiment":"neutral","sentiment_score":-0.041059753547112145}],"sentiment":"neutral","sentiment_score":-0.08109742496162653,"num_words":16,"start":353.96503,"end":362.45},{"sentences":[{"text":"I was out doing a direct debit.","start":362.45,"end":364.05002,"sentiment":"neutral","sentiment_score":-0.03941078351012298},{"text":"That's but I I because I can actually can just pay the bill over the phone.","start":364.05002,"end":367.89,"sentiment":"neutral","sentiment_score":0.03615850899950601},{"text":"Can't be like, we should okay.","start":367.89,"end":370.05002,"sentiment":"neutral","sentiment_score":-0.3256539689997832},{"text":"Yeah.","start":370.05002,"end":370.29,"sentiment":"neutral","sentiment_score":0.25016745924949646},{"text":"I could do that way.","start":370.29,"end":371.59,"sentiment":"positive","sentiment_score":0.34901402592659}],"sentiment":"neutral","sentiment_score":0.009827840980142355,"num_words":35,"start":362.45,"end":371.59},{"sentences":[{"text":"Okay.","start":393.88,"end":394.38,"sentiment":"neutral","sentiment_score":0.19349461793899536},{"text":"I was just gonna ask something to figure it now.","start":399.79498,"end":401.975,"sentiment":"neutral","sentiment_score":0.047312930971384046},{"text":"So if hang on a sec.","start":402.275,"end":407.895,"sentiment":"neutral","sentiment_score":0.026295244383315246},{"text":"I was gonna ask a question.","start":407.955,"end":409.335,"sentiment":"neutral","sentiment_score":0.018811638777454693},{"text":"I was gonna ask.","start":409.475,"end":410.615,"sentiment":"neutral","sentiment_score":0.018073283601552248}],"sentiment":"neutral","sentiment_score":0.03739105040828387,"num_words":27,"start":393.88,"end":410.615},{"sentences":[{"text":"Oh, yes.","start":412.06998,"end":412.38998,"sentiment":"neutral","sentiment_score":0.04379727318882942},{"text":"So what date of every month do I just do I get the bill?","start":412.38998,"end":415.34998,"sentiment":"neutral","sentiment_score":0.015419638183500086},{"text":"So can you just tell me that date before we So on the first of on the first of each month.","start":415.34998,"end":430.17502,"sentiment":"neutral","sentiment_score":0.03976861760020256},{"text":"Okay.","start":430.39502,"end":430.89502,"sentiment":"neutral","sentiment_score":0.07446084916591644},{"text":"Right.","start":431.67502,"end":432.17502,"sentiment":"neutral","sentiment_score":0.08836395293474197}],"sentiment":"neutral","sentiment_score":0.033370134683373645,"num_words":39,"start":412.06998,"end":432.17502},{"sentences":[{"text":"Okay.","start":434.155,"end":434.635,"sentiment":"neutral","sentiment_score":0.0605631023645401},{"text":"And that sometimes it it you give me a week to pay it though, like, or to, like, even I yep.","start":434.635,"end":442.46002,"sentiment":"neutral","sentiment_score":0.019378839238058953},{"text":"Alright.","start":455.785,"end":456.285,"sentiment":"neutral","sentiment_score":0.145671084523201},{"text":"Yeah.","start":464.98502,"end":465.48502,"sentiment":"neutral","sentiment_score":0.049575258046388626},{"text":"Okay.","start":466.58502,"end":467.08502,"sentiment":"neutral","sentiment_score":0.0065507665276527405}],"sentiment":"neutral","sentiment_score":0.026772633418440817,"num_words":25,"start":434.155,"end":467.08502},{"sentences":[{"text":"Yeah.","start":470.66,"end":470.9,"sentiment":"neutral","sentiment_score":0.04159974306821823},{"text":"Right.","start":470.9,"end":471.3,"sentiment":"neutral","sentiment_score":0.03798554465174675},{"text":"Okay.","start":471.3,"end":471.62,"sentiment":"neutral","sentiment_score":0.03006451204419136},{"text":"Yeah.","start":471.62,"end":472.12,"sentiment":"neutral","sentiment_score":0.02051033079624176},{"text":"Yeah.","start":473.22,"end":473.62,"sentiment":"neutral","sentiment_score":0.03494127839803696}],"sentiment":"neutral","sentiment_score":0.03302028179168701,"num_words":5,"start":470.66,"end":473.62},{"sentences":[{"text":"So okay.","start":473.62,"end":474.25998,"sentiment":"neutral","sentiment_score":0.0517625417560339},{"text":"So I get so I get the bill they send it out on the first, and and it's normally due on the eleventh, is it, of every month?","start":474.25998,"end":481.08,"sentiment":"neutral","sentiment_score":0.030501701536455324},{"text":"Alright.","start":481.62,"end":482.12,"sentiment":"neutral","sentiment_score":0.1261976808309555},{"text":"Okay.","start":489.825,"end":490.325,"sentiment":"neutral","sentiment_score":0.10420525074005128},{"text":"I yes.","start":490.705,"end":493.285,"sentiment":"neutral","sentiment_score":0.11105885356664658}],"sentiment":"neutral","sentiment_score":0.04147333427167991,"num_words":34,"start":473.62,"end":493.285},{"sentences":[{"text":"Okay.","start":494.225,"end":494.725,"sentiment":"neutral","sentiment_score":0.0962863638997078},{"text":"Alright.","start":494.95,"end":495.45,"sentiment":"neutral","sentiment_score":0.1064261794090271},{"text":"And okay.","start":495.99002,"end":496.47,"sentiment":"neutral","sentiment_score":0.0752655416727066},{"text":"So and alright.","start":496.47,"end":497.11002,"sentiment":"neutral","sentiment_score":-0.002180246403440833},{"text":"If I get my card details and say I lose my card or I cancel it, whatever, is you just send out the bill and I've just gotta pay it manually?","start":497.11002,"end":504.07,"sentiment":"neutral","sentiment_score":-0.13876844317682327}],"sentiment":"neutral","sentiment_score":-0.10408207502730779,"num_words":38,"start":494.225,"end":504.07},{"sentences":[{"text":"Is that what happens?","start":504.07,"end":504.97,"sentiment":"neutral","sentiment_score":-0.09900638647377491},{"text":"If if they have yeah.","start":505.35,"end":506.73,"sentiment":"neutral","sentiment_score":-0.012894873693585395},{"text":"Mhmm.","start":512.005,"end":512.505,"sentiment":"neutral","sentiment_score":0.01731184870004654},{"text":"Yep.","start":514.40497,"end":514.90497,"sentiment":"neutral","sentiment_score":0.09400694072246552},{"text":"Alright.","start":517.52496,"end":518.02496,"sentiment":"neutral","sentiment_score":0.06213487312197685}],"sentiment":"neutral","sentiment_score":-0.02392052098487814,"num_words":12,"start":504.07,"end":518.02496},{"sentences":[{"text":"Okay.","start":518.085,"end":518.585,"sentiment":"neutral","sentiment_score":0.03612590581178665},{"text":"Yeah.","start":520.085,"end":520.40497,"sentiment":"neutral","sentiment_score":0.03385689854621887},{"text":"Okay.","start":520.40497,"end":520.645,"sentiment":"neutral","sentiment_score":0.04650816321372986},{"text":"Alright.","start":520.645,"end":520.885,"sentiment":"neutral","sentiment_score":0.08375424146652222},{"text":"I'll give you my card details for now, but if I decide to change, I'll do that just for now.","start":520.885,"end":525.12,"sentiment":"neutral","sentiment_score":0.04340586848556995}],"sentiment":"neutral","sentiment_score":0.04451510744790236,"num_words":24,"start":518.085,"end":525.12},{"sentences":[{"text":"Okay.","start":525.12,"end":525.62,"sentiment":"neutral","sentiment_score":0.0676855593919754},{"text":"Okay.","start":526.4,"end":526.9,"sentiment":"neutral","sentiment_score":0.2511903643608093},{"text":"So my card name on the card is miss Melanie Mason, and the number is 4017954269102555.","start":528.08,"end":543.73505,"sentiment":"neutral","sentiment_score":0.09062563604675233},{"text":"No.","start":552.45,"end":552.69,"sentiment":"neutral","sentiment_score":-0.027143679559230804},{"text":"No.","start":552.69,"end":553.09,"sentiment":"neutral","sentiment_score":-0.04637870937585831}],"sentiment":"neutral","sentiment_score":0.08476818557828665,"num_words":20,"start":525.12,"end":553.09},{"sentences":[{"text":"So the the end numbers are 2555.","start":553.09,"end":556.39,"sentiment":"neutral","sentiment_score":-0.024023614690772126},{"text":"Yeah.","start":559.41003,"end":559.91003,"sentiment":"neutral","sentiment_score":-0.01864041388034821},{"text":"22 yeah.","start":560.61005,"end":561.57,"sentiment":"neutral","sentiment_score":-0.05718260258436203},{"text":"3.","start":561.57,"end":562.21,"sentiment":"neutral","sentiment_score":-0.016447532922029495},{"text":"Yeah.","start":562.21,"end":562.71,"sentiment":"neutral","sentiment_score":-0.01645132526755333}],"sentiment":"neutral","sentiment_score":-0.027839148339504998,"num_words":12,"start":553.09,"end":562.71},{"sentences":[{"text":"Maybe maybe just repeat it, like, one more time if you like.","start":565.185,"end":568.005,"sentiment":"neutral","sentiment_score":-0.014031813479959965},{"text":"Okay.","start":570.865,"end":571.185,"sentiment":"neutral","sentiment_score":0.0563899539411068},{"text":"So 4017954269102555.","start":571.185,"end":579.125,"sentiment":"neutral","sentiment_score":0.055308299139142036},{"text":"06/30.","start":587.24,"end":588.3,"sentiment":"neutral","sentiment_score":0.019879598170518875},{"text":"Yeah.","start":593.72,"end":594.22,"sentiment":"neutral","sentiment_score":0.04629288241267204}],"sentiment":"neutral","sentiment_score":0.0038116041790036592,"num_words":17,"start":565.185,"end":594.22},{"sentences":[{"text":"Not that far away.","start":596.17505,"end":597.395,"sentiment":"neutral","sentiment_score":-0.044311659410595894},{"text":"Yeah.","start":597.455,"end":597.775,"sentiment":"neutral","sentiment_score":0.004589905962347984},{"text":"427.","start":597.775,"end":598.59503,"sentiment":"neutral","sentiment_score":0.00683929305523634},{"text":"Yes.","start":601.53503,"end":602.03503,"sentiment":"neutral","sentiment_score":0.05810478329658508},{"text":"Okay.","start":613.54004,"end":614.04004,"sentiment":"neutral","sentiment_score":0.09496268630027772}],"sentiment":"neutral","sentiment_score":-0.0015937461284920556,"num_words":8,"start":596.17505,"end":614.04004},{"sentences":[{"text":"Alright.","start":614.26,"end":614.76,"sentiment":"neutral","sentiment_score":0.09345434606075288},{"text":"Okay.","start":615.14,"end":615.64,"sentiment":"neutral","sentiment_score":0.09625228494405746},{"text":"Fantastic.","start":637.75,"end":638.25,"sentiment":"positive","sentiment_score":0.453496515750885},{"text":"Yeah.","start":639.59,"end":639.99,"sentiment":"neutral","sentiment_score":0.14594097435474396},{"text":"Okay.","start":639.99,"end":640.49,"sentiment":"neutral","sentiment_score":0.17710232734680176}],"sentiment":"neutral","sentiment_score":0.19324928969144822,"num_words":5,"start":614.26,"end":640.49},{"sentences":[{"text":"Yeah.","start":640.63,"end":640.87,"sentiment":"neutral","sentiment_score":0.2689269185066223},{"text":"Thanks a lot.","start":640.87,"end":641.77,"sentiment":"positive","sentiment_score":0.5480774243672689},{"text":"That's all.","start":647.27,"end":647.75,"sentiment":"neutral","sentiment_score":0.2692672163248062},{"text":"Thanks.","start":647.75,"end":648.2009,"sentiment":"positive","sentiment_score":0.42665284872055054},{"text":"Okay.","start":652.04095,"end":652.54095,"sentiment":"neutral","sentiment_score":0.15303510427474976}],"sentiment":"positive","sentiment_score":0.3789226971566677,"num_words":8,"start":640.63,"end":652.54095},{"sentences":[{"text":"Yeah.","start":652.6809,"end":652.9209,"sentiment":"positive","sentiment_score":0.3634597659111023},{"text":"You too.","start":652.9209,"end":653.3209,"sentiment":"positive","sentiment_score":0.4910517483949661},{"text":"Thank you.","start":653.3209,"end":653.72095,"sentiment":"positive","sentiment_score":0.777373194694519},{"text":"Bye.","start":653.72095,"end":654.22095,"sentiment":"positive","sentiment_score":0.5272924900054932}],"sentiment":"positive","sentiment_score":0.5712670236825943,"num_words":6,"start":652.6809,"end":654.22095}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Yeah. Hi. I've just received a bill, and I'm just this month I believe or next month. And I'm just wondering if I could get it because I get I'm getting it through email, and I'm just wondering if I can have a paper from now and get that a paper bill sent out.\n\nChannel 0: Oh, we really appreciate your call. And let me just go ahead and pull out your account, and I'll be happy to assist you. May I have your full name?\n\nChannel 1: Melanie Mason.\n\nChannel 0: Thank you. Nice to have you, Nelan Neli. And your date of birth, please?\n\nChannel 1: Twenty seventh twenty second nineteen seventy two.\n\nChannel 0: Thank you so much. If I understand your concern, you are checking or requesting to receive your invoice via paper.\n\nChannel 1: Yes, please. And and I'm just also wondering, can I add a concession onto that? Like,\n\nChannel 0: Oh, I'm sorry. You caught up. What is that again?\n\nChannel 1: can I can I add a concession on that to get a discount?\n\nChannel 0: Let me check here because I believe you've all have the discounted period here. One moment. Let me\n\nChannel 1: I\n\nChannel 0: open\n\nChannel 1: just found\n\nChannel 0: your\n\nChannel 1: with with, like, gas, gas, electricity, and stuff and water, you could put a concession card with it so you get a discount. I'm just wondering if you do that.\n\nChannel 0: I oh, yeah. I get what you're saying. The actually, currently, our back end is still trying to apply that to the agency. In that way,\n\nChannel 1: Oh,\n\nChannel 0: we\n\nChannel 1: yes.\n\nChannel 0: can provide to our customers. So once it's up and running, we'll also notify you. But for the meantime, the discount percentage is on your account was from August up\n\nChannel 1: Yes.\n\nChannel 0: to October. It's three months 15% discount. And, Melanie, if you could give me a minute or two and\n\nChannel 1: Mhmm.\n\nChannel 0: also the free router and the free delivery last month. And also if you could give me a minute or two, let me check about the paper bill that you're requesting. Okay?\n\nChannel 1: Excellent. Thank you.\n\nChannel 0: Alright.\n\nChannel 1: Yep.\n\nChannel 0: Thank you so much. One moment here. Thank you so much for staying the line, Melanie. So I could see on here that if you are requesting to receive the paper bill, I I'm afraid about this. It will cost you $2.30 per page with the a four size.\n\nSo the monthly bill has four pages, so it will cost you $8.80 every month. However, if, yeah, if you would like to have the paper bill, once you got your invoice or you have an access to the customer portal, you can download it to yourself, and that's for free.\n\nChannel 1: So how do I pay the bill then if I've got it emailed to me? So I'm just trying to figure out how how do how do I pay it? Like yeah. Sorry. Okay.\n\nChannel 0: Yeah. For paying the bill, you have an option to set up as direct debit. If you would like, I can help you to set this up. You can use your bank card or your bank account. You can also send your payment via BPAY.\n\nI can provide your biller code and reference number, or you can also transfer your payment via bank transfer or electronic funds transfer. But more convenient if you set up your direct debit to ensure that payment will be processed on time and avoid late fees. Do you have, like, your bank card or your bank account?\n\nChannel 1: Yeah. Alright. I'll do that. Yeah. Okay.\n\nAlright. No worries.\n\nChannel 0: Alright. And would you like me to do it for you, or\n\nChannel 1: Yes,\n\nChannel 0: you\n\nChannel 1: please.\n\nChannel 0: will do it okay.\n\nChannel 1: Yes.\n\nChannel 0: Sure. Are you going to use your card for your payment method or your bank account?\n\nChannel 1: Yeah. My card. Thanks.\n\nChannel 0: Okay. Thank you. And in case you need the paper bill, just call us and we'll be more than happy to walk you through how to print it from your customer portal.\n\nChannel 1: Okay.\n\nChannel 0: We\n\nChannel 1: You're\n\nChannel 0: can\n\nChannel 1: alright.\n\nChannel 0: help\n\nChannel 1: Okay.\n\nChannel 0: you with regards with that because I don't want you to be charged for the paper bill.\n\nChannel 1: K. Yeah. Yeah. No. That's okay.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: So one moment here. I'm going to your account and\n\nChannel 1: I just wasn't sure how to do it online. I'm thinking, okay. I was out doing a direct debit. That's but I I\n\nChannel 0: Mm-mm.\n\nChannel 1: because I can actually can just pay the bill over the phone. Can't be like, we should okay. Yeah. I could do that way.\n\nChannel 0: Yeah. So we don't need to call you on a monthly basis in the anyway, once the payment has been processed, it's between the seventh till the tenth, the latest, the eleventh. You will also receive a official payment receipt. And after this call, I will ask our rep to send you the instruction to view your statement, payment receipt.\n\nChannel 1: Okay.\n\nChannel 0: It's all on the customer portal for your reference. So let's start your card number, please.\n\nChannel 1: I was just gonna ask something to figure it now. So if hang on a sec. I was gonna ask a question. I was gonna ask. Oh, yes.\n\nSo what date of every month do I just do I get the bill? So can you just tell me that date before\n\nChannel 0: Sure.\n\nChannel 1: we\n\nChannel 0: Yeah. Definitely. Every first of each month, all invoices are being sent. So you will receive it via email that you have on record.\n\nChannel 1: So on\n\nChannel 0: And\n\nChannel 1: the\n\nChannel 0: that's\n\nChannel 1: first of on the first of\n\nChannel 0: yes.\n\nChannel 1: each month. Okay.\n\nChannel 0: Yes. Correct. October\n\nChannel 1: Right.\n\nChannel 0: one, first of each month.\n\nChannel 1: Okay. And that sometimes it it you give me a week to pay it though, like, or to, like, even\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: So\n\nChannel 1: yep.\n\nChannel 0: so once you got your bill, you have this days to review, to check, to dispute any concerns that you will have. And then the actual due date is the eleventh. You\n\nChannel 1: Alright.\n\nChannel 0: will be able to see the service period, the amount, and the due date from the third and last page of\n\nChannel 1: Yeah.\n\nChannel 0: your bill. Reason\n\nChannel 1: Okay.\n\nChannel 0: why we're sending it every first. So you have the time frame\n\nChannel 1: Yeah. Right.\n\nChannel 0: to\n\nChannel 1: Okay.\n\nChannel 0: check your\n\nChannel 1: Yeah.\n\nChannel 0: invoices and\n\nChannel 1: Yeah. So\n\nChannel 0: some\n\nChannel 1: okay.\n\nChannel 0: stuff\n\nChannel 1: So\n\nChannel 0: to\n\nChannel 1: I\n\nChannel 0: check.\n\nChannel 1: get so I get the bill they send it out on the first, and and it's normally due on the eleventh, is it, of\n\nChannel 0: Yes.\n\nChannel 1: every month?\n\nChannel 0: On the eleventh.\n\nChannel 1: Alright.\n\nChannel 0: Correct. And then, all direct debit, it's being processed between the eighth, the tenth, and the latest, the eleventh.\n\nChannel 1: Okay.\n\nChannel 0: Just to ensure\n\nChannel 1: I\n\nChannel 0: the clearance period, it will be\n\nChannel 1: yes.\n\nChannel 0: posted on time.\n\nChannel 1: Okay. Alright. And okay. So and alright. If I get my card details and say I lose my card or I cancel it, whatever, is you just send out the bill and I've just gotta pay it manually?\n\nIs that what happens? If if\n\nChannel 0: Yeah.\n\nChannel 1: they have\n\nChannel 0: So\n\nChannel 1: yeah.\n\nChannel 0: in yeah. In case you would like to update your card, change your card, or\n\nChannel 1: Mhmm.\n\nChannel 0: change the card to bank account,\n\nChannel 1: Yep.\n\nChannel 0: just let us know. We can help you with that as well to\n\nChannel 1: Alright. Okay.\n\nChannel 0: change it, update\n\nChannel 1: Yeah. Okay. Alright. I'll give you my card details for now, but if I decide to change, I'll do that just for now.\n\nChannel 0: it.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Sure. Thank\n\nChannel 1: Okay.\n\nChannel 0: you. Go ahead, please.\n\nChannel 1: So my card name on the card is miss Melanie Mason,\n\nChannel 0: Mhmm.\n\nChannel 1: and the number is 4017954269102555.\n\nChannel 0: Thank you. Let me confirm. 4017954269102355.\n\nChannel 1: No. No. So the the end numbers are 2555.\n\nChannel 0: Oh, 555. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Sorry for that.\n\nChannel 1: 22\n\nChannel 0: My bad.\n\nChannel 1: yeah. 3. Yeah. Maybe maybe just repeat it, like, one more time if you like.\n\nChannel 0: Sure. Thank you.\n\nChannel 1: Okay. So 4017954269102555.\n\nChannel 0: Okay. Got it. Thank you so much for repeating the card details and number. How about the expiry, please?\n\nChannel 1: 06/30.\n\nChannel 0: Thank you. 06/30. 2030.\n\nChannel 1: Yeah.\n\nChannel 0: Thank you. And the security\n\nChannel 1: Not that\n\nChannel 0: code,\n\nChannel 1: far\n\nChannel 0: please?\n\nChannel 1: away. Yeah. 427.\n\nChannel 0: 427.\n\nChannel 1: Yes.\n\nChannel 0: Okay. Thank you. So you will also receive the direct debit agreement for your reference for you to review through your email\n\nChannel 1: Okay. Alright.\n\nChannel 0: shortly. K?\n\nChannel 1: Okay.\n\nChannel 0: So you have the reference. So again, Melanie, just check your email address. You will receive the direct debit agreement, and also we'll send you the customer login credentials where you can review your statement, payment usage, and you can also check there your updates and your account status to\n\nChannel 1: Fantastic.\n\nChannel 0: your customer portal.\n\nChannel 1: Yeah.\n\nChannel 0: Alright?\n\nChannel 1: Okay. Yeah. Thanks a lot.\n\nChannel 0: You're welcome. It's my pleasure to assist you today. Anything else that I may help you?\n\nChannel 1: That's all. Thanks.\n\nChannel 0: Alright. Perfect. Please be safe always. Thank you for calling.\n\nChannel 1: Okay.\n\nChannel 0: Bye bye.\n\nChannel 1: Yeah. You too. Thank you. Bye.\n\nChannel 0: Thank you. Cheers.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.08,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.2535570561885834},{"text":"Good afternoon.","start":2.3999999,"end":3.04,"sentiment":"positive","sentiment_score":0.42549821734428406},{"text":"This is Airtel accounts.","start":3.04,"end":4.3199997,"sentiment":"positive","sentiment_score":0.3607625588774681},{"text":"How may I help you today?","start":4.3199997,"end":5.62,"sentiment":"positive","sentiment_score":0.40998778740564984}],"sentiment":"positive","sentiment_score":0.3851946500631479,"channel":0,"num_words":13,"start":2.08,"end":5.62},{"sentences":[{"text":"Yeah.","start":6.3999996,"end":6.64,"sentiment":"neutral","sentiment_score":0.056421518325805664},{"text":"Hi.","start":6.64,"end":7.14,"sentiment":"neutral","sentiment_score":0.030865713953971863},{"text":"I've just received a bill, and I'm just this month I believe or next month.","start":7.2799997,"end":13.035,"sentiment":"neutral","sentiment_score":-0.03269253149628639},{"text":"And I'm just wondering if I could get it because I get I'm getting it through email, and I'm just wondering if I can have a paper from now and get that a paper bill sent out.","start":13.115,"end":21.455,"sentiment":"neutral","sentiment_score":-0.04368606431258691}],"sentiment":"neutral","sentiment_score":-0.03739787258759693,"channel":1,"num_words":54,"start":6.3999996,"end":21.455},{"sentences":[{"text":"Oh, we really appreciate your call.","start":22.395,"end":23.915,"sentiment":"positive","sentiment_score":0.5128452976544698},{"text":"And let me just go ahead and pull out your account, and I'll be happy to assist you.","start":23.915,"end":27.835,"sentiment":"positive","sentiment_score":0.5565746873617172},{"text":"May I have your full name?","start":27.835,"end":29.855,"sentiment":"neutral","sentiment_score":0.21603363255659738}],"sentiment":"positive","sentiment_score":0.47972059845924375,"channel":0,"num_words":30,"start":22.395,"end":29.855},{"sentences":[{"text":"Melanie Mason.","start":30.609999,"end":31.75,"sentiment":"neutral","sentiment_score":0.12340224534273148}],"sentiment":"neutral","sentiment_score":0.12340224534273148,"channel":1,"num_words":2,"start":30.609999,"end":31.75},{"sentences":[{"text":"Thank you.","start":32.379997,"end":32.94,"sentiment":"positive","sentiment_score":0.3766758590936661},{"text":"Nice to have you, Nelan Neli.","start":32.94,"end":34.54,"sentiment":"positive","sentiment_score":0.47166850169499713},{"text":"And your date of birth, please?","start":34.54,"end":36.64,"sentiment":"neutral","sentiment_score":0.1848531315724055}],"sentiment":"positive","sentiment_score":0.33517725127083914,"channel":0,"num_words":14,"start":32.379997,"end":36.64},{"sentences":[{"text":"Twenty seventh twenty second nineteen seventy two.","start":36.93,"end":39.59,"sentiment":"neutral","sentiment_score":0.06189475581049919}],"sentiment":"neutral","sentiment_score":0.06189475581049919,"channel":1,"num_words":7,"start":36.93,"end":39.59},{"sentences":[{"text":"Thank you so much.","start":40.14,"end":41.34,"sentiment":"positive","sentiment_score":0.41994333267211914},{"text":"If I understand your concern, you are checking or requesting to receive your invoice via paper.","start":41.34,"end":50.585,"sentiment":"neutral","sentiment_score":0.03812341019511223}],"sentiment":"neutral","sentiment_score":0.11448739469051361,"channel":0,"num_words":20,"start":40.14,"end":50.585},{"sentences":[{"text":"Yes, please.","start":50.925,"end":51.484997,"sentiment":"neutral","sentiment_score":0.05966915376484394},{"text":"And and I'm just also wondering, can I add a concession onto that?","start":51.484997,"end":54.284996,"sentiment":"neutral","sentiment_score":-0.004453767905943096},{"text":"Like,","start":54.284996,"end":54.784996,"sentiment":"neutral","sentiment_score":-0.03530307859182358}],"sentiment":"neutral","sentiment_score":0.0016335153850377537,"channel":1,"num_words":16,"start":50.925,"end":54.784996},{"sentences":[{"text":"Oh, I'm sorry.","start":56.405,"end":57.045,"sentiment":"neutral","sentiment_score":-0.0713328942656517},{"text":"You caught up.","start":57.045,"end":57.525,"sentiment":"neutral","sentiment_score":-0.15336111932992935},{"text":"What is that again?","start":57.525,"end":58.504997,"sentiment":"neutral","sentiment_score":-0.07198353111743927}],"sentiment":"neutral","sentiment_score":-0.09620161652565003,"channel":0,"num_words":10,"start":56.405,"end":58.504997},{"sentences":[{"text":"can I can I add a concession on that to get a discount?","start":58.57,"end":61.39,"sentiment":"neutral","sentiment_score":-0.011387646198272705}],"sentiment":"neutral","sentiment_score":-0.011387646198272705,"channel":1,"num_words":13,"start":58.57,"end":61.39},{"sentences":[{"text":"Let me check here because I believe you've all have the discounted period here.","start":63.39,"end":69.25,"sentiment":"neutral","sentiment_score":0.012441913996423994},{"text":"One moment.","start":71.045,"end":71.865,"sentiment":"neutral","sentiment_score":0.03784794546663761},{"text":"Let me","start":71.924995,"end":72.244995,"sentiment":"neutral","sentiment_score":0.04385859705507755}],"sentiment":"neutral","sentiment_score":0.0187555489440759,"channel":0,"num_words":18,"start":63.39,"end":72.244995},{"sentences":[{"text":"I","start":72.235,"end":72.314995,"sentiment":"neutral","sentiment_score":0.04244638606905937}],"sentiment":"neutral","sentiment_score":0.04244638606905937,"channel":1,"num_words":1,"start":72.235,"end":72.314995},{"sentences":[{"text":"open","start":72.244995,"end":72.564995,"sentiment":"neutral","sentiment_score":0.04562182351946831}],"sentiment":"neutral","sentiment_score":0.04562182351946831,"channel":0,"num_words":1,"start":72.244995,"end":72.564995},{"sentences":[{"text":"just found","start":72.314995,"end":72.715,"sentiment":"neutral","sentiment_score":0.04606051370501518}],"sentiment":"neutral","sentiment_score":0.04606051370501518,"channel":1,"num_words":2,"start":72.314995,"end":72.715},{"sentences":[{"text":"your","start":72.564995,"end":73.064995,"sentiment":"neutral","sentiment_score":0.04502518102526665}],"sentiment":"neutral","sentiment_score":0.04502518102526665,"channel":0,"num_words":1,"start":72.564995,"end":73.064995},{"sentences":[{"text":"with with, like, gas, gas, electricity, and stuff and water, you could put a concession card with it so you get a discount.","start":72.875,"end":78.795,"sentiment":"neutral","sentiment_score":0.08044846939003986},{"text":"I'm just wondering if you do that.","start":78.795,"end":80.335,"sentiment":"neutral","sentiment_score":0.013131675643048115}],"sentiment":"neutral","sentiment_score":0.06474121751574179,"channel":1,"num_words":30,"start":72.875,"end":80.335},{"sentences":[{"text":"I oh, yeah.","start":79.84499,"end":81.284996,"sentiment":"neutral","sentiment_score":0.013040046518047651},{"text":"I get what you're saying.","start":81.284996,"end":82.66499,"sentiment":"neutral","sentiment_score":0.005457406491041183},{"text":"The actually, currently, our back end is still trying to apply that to the agency.","start":83.284996,"end":91.6,"sentiment":"neutral","sentiment_score":0.0017632955064376193},{"text":"In that way,","start":91.74,"end":92.3,"sentiment":"neutral","sentiment_score":0.0483581672112147}],"sentiment":"neutral","sentiment_score":0.009151196393829126,"channel":0,"num_words":26,"start":79.84499,"end":92.3},{"sentences":[{"text":"Oh,","start":92.29,"end":92.45,"sentiment":"neutral","sentiment_score":0.08798542618751526}],"sentiment":"neutral","sentiment_score":0.08798542618751526,"channel":1,"num_words":1,"start":92.29,"end":92.45},{"sentences":[{"text":"we","start":92.3,"end":92.46,"sentiment":"neutral","sentiment_score":0.09314416348934174}],"sentiment":"neutral","sentiment_score":0.09314416348934174,"channel":0,"num_words":1,"start":92.3,"end":92.46},{"sentences":[{"text":"yes.","start":92.45,"end":92.95,"sentiment":"neutral","sentiment_score":0.11944912374019624}],"sentiment":"neutral","sentiment_score":0.11944912374019624,"channel":1,"num_words":1,"start":92.45,"end":92.95},{"sentences":[{"text":"can provide to our customers.","start":92.46,"end":94.14,"sentiment":"neutral","sentiment_score":0.10159330666065217},{"text":"So once it's up and running, we'll also notify you.","start":94.14,"end":97.34,"sentiment":"neutral","sentiment_score":0.09663039930164814},{"text":"But for the meantime, the discount percentage is on your account was from August up","start":97.34,"end":105.145004,"sentiment":"neutral","sentiment_score":0.04268950919310252}],"sentiment":"neutral","sentiment_score":0.070487105473876,"channel":0,"num_words":30,"start":92.46,"end":105.145004},{"sentences":[{"text":"Yes.","start":104.985,"end":105.485,"sentiment":"neutral","sentiment_score":0.0406864657998085}],"sentiment":"neutral","sentiment_score":0.0406864657998085,"channel":1,"num_words":1,"start":104.985,"end":105.485},{"sentences":[{"text":"to October.","start":105.145004,"end":105.785,"sentiment":"neutral","sentiment_score":0.03292070236057043},{"text":"It's three months 15% discount.","start":105.785,"end":107.965004,"sentiment":"neutral","sentiment_score":0.08106902837753296},{"text":"And, Melanie, if you could give me a minute or two and","start":108.265,"end":111.385,"sentiment":"neutral","sentiment_score":0.08251986528436343}],"sentiment":"neutral","sentiment_score":0.07691710158006142,"channel":0,"num_words":19,"start":105.145004,"end":111.385},{"sentences":[{"text":"Mhmm.","start":111.385,"end":111.885,"sentiment":"neutral","sentiment_score":0.05755138769745827}],"sentiment":"neutral","sentiment_score":0.05755138769745827,"channel":1,"num_words":1,"start":111.385,"end":111.885},{"sentences":[{"text":"also the free router and the free delivery last month.","start":111.385,"end":115.799995,"sentiment":"neutral","sentiment_score":0.08401252701878548},{"text":"And also if you could give me a minute or two, let me check about the paper bill that you're requesting.","start":115.799995,"end":120.939995,"sentiment":"neutral","sentiment_score":0.06251577358870279},{"text":"Okay?","start":121.0,"end":121.5,"sentiment":"neutral","sentiment_score":0.09397417306900024}],"sentiment":"neutral","sentiment_score":0.07021658401936293,"channel":0,"num_words":32,"start":111.385,"end":121.5},{"sentences":[{"text":"Excellent.","start":121.06,"end":121.56,"sentiment":"positive","sentiment_score":0.37030190229415894},{"text":"Thank you.","start":121.619995,"end":122.17999,"sentiment":"positive","sentiment_score":0.37837694585323334}],"sentiment":"positive","sentiment_score":0.3756852646668752,"channel":1,"num_words":3,"start":121.06,"end":122.17999},{"sentences":[{"text":"Alright.","start":122.119995,"end":122.6,"sentiment":"neutral","sentiment_score":0.23986965417861936}],"sentiment":"neutral","sentiment_score":0.23986965417861936,"channel":0,"num_words":1,"start":122.119995,"end":122.6},{"sentences":[{"text":"Yep.","start":122.17999,"end":122.67999,"sentiment":"neutral","sentiment_score":0.20711979269981384}],"sentiment":"neutral","sentiment_score":0.20711979269981384,"channel":1,"num_words":1,"start":122.17999,"end":122.67999},{"sentences":[{"text":"Thank you so much.","start":122.6,"end":123.71999,"sentiment":"positive","sentiment_score":0.4378613829612732},{"text":"One moment here.","start":123.71999,"end":124.85999,"sentiment":"neutral","sentiment_score":0.24847986300786337},{"text":"Thank you so much for staying the line, Melanie.","start":237.96999,"end":240.54999,"sentiment":"positive","sentiment_score":0.43686022361119586},{"text":"So I could see on here that if you are requesting to receive the paper bill, I I'm afraid about this.","start":240.93,"end":249.96501,"sentiment":"neutral","sentiment_score":-0.04246872530451843},{"text":"It will cost you $2.30 per page with the a four size.","start":250.10501,"end":254.585,"sentiment":"neutral","sentiment_score":-0.04772198433056474}],"sentiment":"neutral","sentiment_score":0.10130857326546494,"channel":0,"num_words":49,"start":122.6,"end":254.585},{"sentences":[{"text":"So the monthly bill has four pages, so it will cost you $8.80 every month.","start":254.585,"end":262.3,"sentiment":"neutral","sentiment_score":-0.01782313846051693},{"text":"However, if, yeah, if you would like to have the paper bill, once you got your invoice or you have an access to the customer portal, you can download it to yourself, and that's for free.","start":262.52,"end":276.81497,"sentiment":"neutral","sentiment_score":0.16470822743657562}],"sentiment":"neutral","sentiment_score":0.11102253158448958,"channel":0,"num_words":51,"start":254.585,"end":276.81497},{"sentences":[{"text":"So how do I pay the bill then if I've got it emailed to me?","start":277.59,"end":280.47,"sentiment":"neutral","sentiment_score":0.03325581985215346},{"text":"So I'm just trying to figure out how how do how do I pay it?","start":280.47,"end":285.43,"sentiment":"neutral","sentiment_score":-0.07739002543191115},{"text":"Like yeah.","start":285.43,"end":286.38998,"sentiment":"neutral","sentiment_score":-0.07023021951317787},{"text":"Sorry.","start":286.38998,"end":286.87,"sentiment":"neutral","sentiment_score":-0.03628985211253166},{"text":"Okay.","start":286.87,"end":287.355,"sentiment":"neutral","sentiment_score":0.03252694755792618}],"sentiment":"neutral","sentiment_score":-0.023712836096391958,"channel":1,"num_words":34,"start":277.59,"end":287.355},{"sentences":[{"text":"Yeah.","start":286.91,"end":287.31,"sentiment":"neutral","sentiment_score":0.05882839113473892},{"text":"For paying the bill, you have an option to set up as direct debit.","start":287.31,"end":292.43,"sentiment":"neutral","sentiment_score":0.1293632457298892},{"text":"If you would like, I can help you to set this up.","start":292.43,"end":294.83,"sentiment":"neutral","sentiment_score":0.1940095250805219},{"text":"You can use your bank card or your bank account.","start":294.83,"end":297.81,"sentiment":"neutral","sentiment_score":0.1091505266726017},{"text":"You can also send your payment via BPAY.","start":298.215,"end":301.355,"sentiment":"neutral","sentiment_score":0.13029520027339458}],"sentiment":"neutral","sentiment_score":0.1407087778051694,"channel":0,"num_words":45,"start":286.91,"end":301.355},{"sentences":[{"text":"I can provide your biller code and reference number, or you can also transfer your payment via bank transfer or electronic funds transfer.","start":301.815,"end":312.075,"sentiment":"neutral","sentiment_score":0.14887267480725827},{"text":"But more convenient if you set up your direct debit to ensure that payment will be processed on time and avoid late fees.","start":312.66,"end":320.92,"sentiment":"neutral","sentiment_score":0.2460855585725411},{"text":"Do you have, like, your bank card or your bank account?","start":321.22,"end":324.12003,"sentiment":"neutral","sentiment_score":0.03409430181438273}],"sentiment":"neutral","sentiment_score":0.16594871381918588,"channel":0,"num_words":57,"start":301.815,"end":324.12003},{"sentences":[{"text":"Yeah.","start":324.265,"end":324.745,"sentiment":"neutral","sentiment_score":0.06443660706281662},{"text":"Alright.","start":324.745,"end":325.065,"sentiment":"neutral","sentiment_score":0.12983697652816772},{"text":"I'll do that.","start":325.065,"end":325.70502,"sentiment":"neutral","sentiment_score":0.16016459465026855},{"text":"Yeah.","start":325.70502,"end":326.025,"sentiment":"neutral","sentiment_score":0.11516030132770538},{"text":"Okay.","start":326.025,"end":326.505,"sentiment":"neutral","sentiment_score":0.10599863529205322}],"sentiment":"neutral","sentiment_score":0.12798947202307837,"channel":1,"num_words":7,"start":324.265,"end":326.505},{"sentences":[{"text":"Alright.","start":326.505,"end":327.005,"sentiment":"neutral","sentiment_score":0.12305247783660889},{"text":"No worries.","start":327.305,"end":327.9,"sentiment":"neutral","sentiment_score":0.15350352227687836}],"sentiment":"neutral","sentiment_score":0.14335317413012186,"channel":1,"num_words":3,"start":326.505,"end":327.9},{"sentences":[{"text":"Alright.","start":327.635,"end":328.115,"sentiment":"neutral","sentiment_score":0.15939173102378845},{"text":"And would you like me to do it for you, or","start":328.115,"end":330.995,"sentiment":"neutral","sentiment_score":0.11593784933740442}],"sentiment":"neutral","sentiment_score":0.11955900614460309,"channel":0,"num_words":12,"start":327.635,"end":330.995},{"sentences":[{"text":"Yes,","start":330.78,"end":331.02,"sentiment":"neutral","sentiment_score":0.15665999054908752}],"sentiment":"neutral","sentiment_score":0.15665999054908752,"channel":1,"num_words":1,"start":330.78,"end":331.02},{"sentences":[{"text":"you","start":330.995,"end":331.155,"sentiment":"neutral","sentiment_score":0.16051606833934784}],"sentiment":"neutral","sentiment_score":0.16051606833934784,"channel":0,"num_words":1,"start":330.995,"end":331.155},{"sentences":[{"text":"please.","start":331.02,"end":331.52,"sentiment":"neutral","sentiment_score":0.192641943693161}],"sentiment":"neutral","sentiment_score":0.192641943693161,"channel":1,"num_words":1,"start":331.02,"end":331.52},{"sentences":[{"text":"will do it okay.","start":331.155,"end":332.355,"sentiment":"neutral","sentiment_score":0.1984366811811924}],"sentiment":"neutral","sentiment_score":0.1984366811811924,"channel":0,"num_words":4,"start":331.155,"end":332.355},{"sentences":[{"text":"Yes.","start":332.13998,"end":332.63998,"sentiment":"neutral","sentiment_score":0.12675626575946808}],"sentiment":"neutral","sentiment_score":0.12675626575946808,"channel":1,"num_words":1,"start":332.13998,"end":332.63998},{"sentences":[{"text":"Sure.","start":332.355,"end":332.835,"sentiment":"neutral","sentiment_score":0.1123911663889885},{"text":"Are you going to use your card for your payment method or your bank account?","start":332.835,"end":337.495,"sentiment":"neutral","sentiment_score":0.06450259139140448}],"sentiment":"neutral","sentiment_score":0.06749562732875347,"channel":0,"num_words":16,"start":332.355,"end":337.495},{"sentences":[{"text":"Yeah.","start":337.41998,"end":337.82,"sentiment":"neutral","sentiment_score":0.08158054202795029},{"text":"My card.","start":337.82,"end":338.38,"sentiment":"neutral","sentiment_score":0.1045677550137043},{"text":"Thanks.","start":338.38,"end":338.88,"sentiment":"neutral","sentiment_score":0.3168967366218567}],"sentiment":"neutral","sentiment_score":0.1519031971693039,"channel":1,"num_words":4,"start":337.41998,"end":338.88},{"sentences":[{"text":"Okay.","start":339.25,"end":339.57,"sentiment":"neutral","sentiment_score":0.2906721830368042},{"text":"Thank you.","start":339.57,"end":339.97,"sentiment":"positive","sentiment_score":0.4487700015306473},{"text":"And in case you need the paper bill, just call us and we'll be more than happy to walk you through how to print it from your customer portal.","start":339.97,"end":347.27,"sentiment":"neutral","sentiment_score":0.28308022741613714}],"sentiment":"neutral","sentiment_score":0.2936730869114399,"channel":0,"num_words":32,"start":339.25,"end":347.27},{"sentences":[{"text":"Okay.","start":347.80502,"end":348.285,"sentiment":"neutral","sentiment_score":0.07497699558734894}],"sentiment":"neutral","sentiment_score":0.07497699558734894,"channel":1,"num_words":1,"start":347.80502,"end":348.285},{"sentences":[{"text":"We","start":348.05,"end":348.28998,"sentiment":"neutral","sentiment_score":0.06019971147179603}],"sentiment":"neutral","sentiment_score":0.06019971147179603,"channel":0,"num_words":1,"start":348.05,"end":348.28998},{"sentences":[{"text":"You're","start":348.285,"end":348.445,"sentiment":"neutral","sentiment_score":0.05936164781451225}],"sentiment":"neutral","sentiment_score":0.05936164781451225,"channel":1,"num_words":1,"start":348.285,"end":348.445},{"sentences":[{"text":"can","start":348.28998,"end":348.53,"sentiment":"neutral","sentiment_score":0.07438512146472931}],"sentiment":"neutral","sentiment_score":0.07438512146472931,"channel":0,"num_words":1,"start":348.28998,"end":348.53},{"sentences":[{"text":"alright.","start":348.445,"end":348.765,"sentiment":"neutral","sentiment_score":0.12469636648893356}],"sentiment":"neutral","sentiment_score":0.12469636648893356,"channel":1,"num_words":1,"start":348.445,"end":348.765},{"sentences":[{"text":"help","start":348.53,"end":348.77,"sentiment":"neutral","sentiment_score":0.07084076851606369}],"sentiment":"neutral","sentiment_score":0.07084076851606369,"channel":0,"num_words":1,"start":348.53,"end":348.77},{"sentences":[{"text":"Okay.","start":348.765,"end":349.265,"sentiment":"neutral","sentiment_score":0.03731927275657654}],"sentiment":"neutral","sentiment_score":0.03731927275657654,"channel":1,"num_words":1,"start":348.765,"end":349.265},{"sentences":[{"text":"you with regards with that because I don't want you to be charged for the paper bill.","start":348.77,"end":353.595,"sentiment":"neutral","sentiment_score":-0.1703262241447673}],"sentiment":"neutral","sentiment_score":-0.1703262241447673,"channel":0,"num_words":17,"start":348.77,"end":353.595},{"sentences":[{"text":"K.","start":353.165,"end":353.40503,"sentiment":"neutral","sentiment_score":-0.0242187287658453},{"text":"Yeah.","start":353.40503,"end":353.64502,"sentiment":"neutral","sentiment_score":-0.011905396357178688},{"text":"Yeah.","start":353.64502,"end":353.96503,"sentiment":"neutral","sentiment_score":-0.04263070598244667},{"text":"No.","start":353.96503,"end":354.20502,"sentiment":"neutral","sentiment_score":-0.1271207332611084},{"text":"That's okay.","start":354.20502,"end":355.005,"sentiment":"neutral","sentiment_score":-0.05151045694947243}],"sentiment":"neutral","sentiment_score":-0.05148274637758732,"channel":1,"num_words":6,"start":353.165,"end":355.005},{"sentences":[{"text":"Yeah.","start":354.695,"end":355.195,"sentiment":"neutral","sentiment_score":0.004692345857620239}],"sentiment":"neutral","sentiment_score":0.004692345857620239,"channel":0,"num_words":1,"start":354.695,"end":355.195},{"sentences":[{"text":"Yeah.","start":355.005,"end":355.505,"sentiment":"neutral","sentiment_score":0.013800252228975296}],"sentiment":"neutral","sentiment_score":0.013800252228975296,"channel":1,"num_words":1,"start":355.005,"end":355.505},{"sentences":[{"text":"So one moment here.","start":356.375,"end":357.495,"sentiment":"neutral","sentiment_score":-0.0021953368559479713},{"text":"I'm going to your account and","start":357.495,"end":359.995,"sentiment":"neutral","sentiment_score":-0.03181537178655466}],"sentiment":"neutral","sentiment_score":-0.01996735781431198,"channel":0,"num_words":10,"start":356.375,"end":359.995},{"sentences":[{"text":"I just wasn't sure how to do it online.","start":359.81,"end":361.49002,"sentiment":"neutral","sentiment_score":-0.10644868264595668},{"text":"I'm thinking, okay.","start":361.49002,"end":362.45,"sentiment":"neutral","sentiment_score":-0.041059753547112145},{"text":"I was out doing a direct debit.","start":362.45,"end":364.05002,"sentiment":"neutral","sentiment_score":-0.03941078351012298},{"text":"That's but I I","start":364.05002,"end":365.41,"sentiment":"neutral","sentiment_score":-0.06547813583165407}],"sentiment":"neutral","sentiment_score":-0.0703915405370619,"channel":1,"num_words":23,"start":359.81,"end":365.41},{"sentences":[{"text":"Mm-mm.","start":365.48,"end":365.98,"sentiment":"neutral","sentiment_score":-0.02202773652970791}],"sentiment":"neutral","sentiment_score":-0.02202773652970791,"channel":0,"num_words":1,"start":365.48,"end":365.98},{"sentences":[{"text":"because I can actually can just pay the bill over the phone.","start":365.57,"end":367.89,"sentiment":"neutral","sentiment_score":0.07003739060989271},{"text":"Can't be like, we should okay.","start":367.89,"end":370.05002,"sentiment":"neutral","sentiment_score":-0.3256539689997832},{"text":"Yeah.","start":370.05002,"end":370.29,"sentiment":"neutral","sentiment_score":0.25016745924949646},{"text":"I could do that way.","start":370.29,"end":371.59,"sentiment":"positive","sentiment_score":0.34901402592659}],"sentiment":"neutral","sentiment_score":0.03674010259176915,"channel":1,"num_words":24,"start":365.57,"end":371.59},{"sentences":[{"text":"Yeah.","start":372.12,"end":372.6,"sentiment":"neutral","sentiment_score":0.2513021230697632},{"text":"So we don't need to call you on a monthly basis in the anyway, once the payment has been processed, it's between the seventh till the tenth, the latest, the eleventh.","start":372.6,"end":381.475,"sentiment":"neutral","sentiment_score":0.22707928044180717},{"text":"You will also receive a official payment receipt.","start":381.695,"end":384.43503,"sentiment":"neutral","sentiment_score":0.2783822324126959},{"text":"And after this call, I will ask our rep to send you the instruction to view your statement, payment receipt.","start":384.49503,"end":392.915,"sentiment":"neutral","sentiment_score":0.25428004264831544}],"sentiment":"neutral","sentiment_score":0.24339030881722767,"channel":0,"num_words":60,"start":372.12,"end":392.915},{"sentences":[{"text":"Okay.","start":393.88,"end":394.38,"sentiment":"neutral","sentiment_score":0.19349461793899536}],"sentiment":"neutral","sentiment_score":0.19349461793899536,"channel":1,"num_words":1,"start":393.88,"end":394.38},{"sentences":[{"text":"It's all on the customer portal for your reference.","start":394.11002,"end":396.91,"sentiment":"neutral","sentiment_score":0.23833803998099434},{"text":"So let's start your card number, please.","start":396.91,"end":399.65,"sentiment":"neutral","sentiment_score":0.14045032539537974}],"sentiment":"neutral","sentiment_score":0.19551216484978795,"channel":0,"num_words":16,"start":394.11002,"end":399.65},{"sentences":[{"text":"I was just gonna ask something to figure it now.","start":399.79498,"end":401.975,"sentiment":"neutral","sentiment_score":0.047312930971384046},{"text":"So if hang on a sec.","start":402.275,"end":407.895,"sentiment":"neutral","sentiment_score":0.026295244383315246},{"text":"I was gonna ask a question.","start":407.955,"end":409.335,"sentiment":"neutral","sentiment_score":0.018811638777454693},{"text":"I was gonna ask.","start":409.475,"end":410.615,"sentiment":"neutral","sentiment_score":0.018073283601552248},{"text":"Oh, yes.","start":412.06998,"end":412.38998,"sentiment":"neutral","sentiment_score":0.04379727318882942}],"sentiment":"neutral","sentiment_score":0.032273510337940285,"channel":1,"num_words":28,"start":399.79498,"end":412.38998},{"sentences":[{"text":"So what date of every month do I just do I get the bill?","start":412.38998,"end":415.34998,"sentiment":"neutral","sentiment_score":0.015419638183500086},{"text":"So can you just tell me that date before","start":415.34998,"end":417.50998,"sentiment":"neutral","sentiment_score":0.02025833312008116}],"sentiment":"neutral","sentiment_score":0.01731304054998833,"channel":1,"num_words":23,"start":412.38998,"end":417.50998},{"sentences":[{"text":"Sure.","start":417.215,"end":417.615,"sentiment":"neutral","sentiment_score":0.07352030277252197}],"sentiment":"neutral","sentiment_score":0.07352030277252197,"channel":0,"num_words":1,"start":417.215,"end":417.615},{"sentences":[{"text":"we","start":417.50998,"end":417.75,"sentiment":"neutral","sentiment_score":0.07947935909032822}],"sentiment":"neutral","sentiment_score":0.07947935909032822,"channel":1,"num_words":1,"start":417.50998,"end":417.75},{"sentences":[{"text":"Yeah.","start":417.615,"end":418.115,"sentiment":"neutral","sentiment_score":0.11731742322444916},{"text":"Definitely.","start":418.335,"end":418.835,"sentiment":"neutral","sentiment_score":0.20035764575004575},{"text":"Every first of each month, all invoices are being sent.","start":419.215,"end":423.52,"sentiment":"neutral","sentiment_score":0.1788937896490097},{"text":"So you will receive it via email that you have on record.","start":423.52,"end":427.46,"sentiment":"neutral","sentiment_score":0.1811210699379444}],"sentiment":"neutral","sentiment_score":0.17833607519666353,"channel":0,"num_words":24,"start":417.615,"end":427.46},{"sentences":[{"text":"So on","start":427.83502,"end":428.23502,"sentiment":"neutral","sentiment_score":0.06281483545899391}],"sentiment":"neutral","sentiment_score":0.06281483545899391,"channel":1,"num_words":2,"start":427.83502,"end":428.23502},{"sentences":[{"text":"And","start":428.08002,"end":428.32,"sentiment":"neutral","sentiment_score":0.041841715574264526}],"sentiment":"neutral","sentiment_score":0.041841715574264526,"channel":0,"num_words":1,"start":428.08002,"end":428.32},{"sentences":[{"text":"the","start":428.23502,"end":428.39502,"sentiment":"neutral","sentiment_score":0.054993100464344025}],"sentiment":"neutral","sentiment_score":0.054993100464344025,"channel":1,"num_words":1,"start":428.23502,"end":428.39502},{"sentences":[{"text":"that's","start":428.32,"end":428.82,"sentiment":"neutral","sentiment_score":0.05448862910270691}],"sentiment":"neutral","sentiment_score":0.05448862910270691,"channel":0,"num_words":1,"start":428.32,"end":428.82},{"sentences":[{"text":"first of on the first of","start":428.39502,"end":429.515,"sentiment":"neutral","sentiment_score":0.05350094474852085}],"sentiment":"neutral","sentiment_score":0.05350094474852085,"channel":1,"num_words":6,"start":428.39502,"end":429.515},{"sentences":[{"text":"yes.","start":429.36002,"end":429.86002,"sentiment":"neutral","sentiment_score":0.05019286647439003}],"sentiment":"neutral","sentiment_score":0.05019286647439003,"channel":0,"num_words":1,"start":429.36002,"end":429.86002},{"sentences":[{"text":"each month.","start":429.515,"end":430.17502,"sentiment":"neutral","sentiment_score":0.03585408627986908},{"text":"Okay.","start":430.39502,"end":430.89502,"sentiment":"neutral","sentiment_score":0.07446084916591644}],"sentiment":"neutral","sentiment_score":0.048723007241884865,"channel":1,"num_words":3,"start":429.515,"end":430.89502},{"sentences":[{"text":"Yes.","start":430.48,"end":430.88,"sentiment":"neutral","sentiment_score":0.07173751294612885},{"text":"Correct.","start":430.88,"end":431.38,"sentiment":"neutral","sentiment_score":0.09435044974088667},{"text":"October","start":431.44,"end":431.94,"sentiment":"neutral","sentiment_score":0.07899969816207886}],"sentiment":"neutral","sentiment_score":0.08169588694969813,"channel":0,"num_words":3,"start":430.48,"end":431.94},{"sentences":[{"text":"Right.","start":431.67502,"end":432.17502,"sentiment":"neutral","sentiment_score":0.08836395293474197}],"sentiment":"neutral","sentiment_score":0.08836395293474197,"channel":1,"num_words":1,"start":431.67502,"end":432.17502},{"sentences":[{"text":"one, first of each month.","start":432.0,"end":433.94,"sentiment":"neutral","sentiment_score":0.0617870531976223}],"sentiment":"neutral","sentiment_score":0.0617870531976223,"channel":0,"num_words":5,"start":432.0,"end":433.94},{"sentences":[{"text":"Okay.","start":434.155,"end":434.635,"sentiment":"neutral","sentiment_score":0.0605631023645401},{"text":"And that sometimes it it you give me a week to pay it though, like, or to, like, even","start":434.635,"end":440.52002,"sentiment":"neutral","sentiment_score":0.01746060512959957}],"sentiment":"neutral","sentiment_score":0.019615729991346597,"channel":1,"num_words":20,"start":434.155,"end":440.52002},{"sentences":[{"text":"Yeah.","start":440.24503,"end":440.725,"sentiment":"neutral","sentiment_score":0.02663159742951393}],"sentiment":"neutral","sentiment_score":0.02663159742951393,"channel":0,"num_words":1,"start":440.24503,"end":440.725},{"sentences":[{"text":"I","start":440.52002,"end":441.02002,"sentiment":"neutral","sentiment_score":0.022849582135677338}],"sentiment":"neutral","sentiment_score":0.022849582135677338,"channel":1,"num_words":1,"start":440.52002,"end":441.02002},{"sentences":[{"text":"So","start":440.725,"end":441.225,"sentiment":"neutral","sentiment_score":0.030018754303455353}],"sentiment":"neutral","sentiment_score":0.030018754303455353,"channel":0,"num_words":1,"start":440.725,"end":441.225},{"sentences":[{"text":"yep.","start":441.96002,"end":442.46002,"sentiment":"neutral","sentiment_score":0.05235454440116882}],"sentiment":"neutral","sentiment_score":0.05235454440116882,"channel":1,"num_words":1,"start":441.96002,"end":442.46002},{"sentences":[{"text":"so once you got your bill, you have this days to review, to check, to dispute any concerns that you will have.","start":442.005,"end":450.93,"sentiment":"neutral","sentiment_score":0.09426443600519137},{"text":"And then the actual due date is the eleventh.","start":451.23,"end":454.85,"sentiment":"neutral","sentiment_score":0.0726934712794092},{"text":"You","start":455.47,"end":455.79,"sentiment":"neutral","sentiment_score":0.09018336236476898}],"sentiment":"neutral","sentiment_score":0.08807006862480193,"channel":0,"num_words":32,"start":442.005,"end":455.79},{"sentences":[{"text":"Alright.","start":455.785,"end":456.285,"sentiment":"neutral","sentiment_score":0.145671084523201}],"sentiment":"neutral","sentiment_score":0.145671084523201,"channel":1,"num_words":1,"start":455.785,"end":456.285},{"sentences":[{"text":"will be able to see the service period, the amount, and the due date from the third and last page of","start":455.79,"end":465.13498,"sentiment":"neutral","sentiment_score":0.12673364331324896}],"sentiment":"neutral","sentiment_score":0.12673364331324896,"channel":0,"num_words":21,"start":455.79,"end":465.13498},{"sentences":[{"text":"Yeah.","start":464.98502,"end":465.48502,"sentiment":"neutral","sentiment_score":0.049575258046388626}],"sentiment":"neutral","sentiment_score":0.049575258046388626,"channel":1,"num_words":1,"start":464.98502,"end":465.48502},{"sentences":[{"text":"your bill.","start":465.13498,"end":465.875,"sentiment":"neutral","sentiment_score":0.03663211688399315},{"text":"Reason","start":466.57498,"end":466.895,"sentiment":"neutral","sentiment_score":0.0008347220718860626}],"sentiment":"neutral","sentiment_score":0.02469965194662412,"channel":0,"num_words":3,"start":465.13498,"end":466.895},{"sentences":[{"text":"Okay.","start":466.58502,"end":467.08502,"sentiment":"neutral","sentiment_score":0.0065507665276527405}],"sentiment":"neutral","sentiment_score":0.0065507665276527405,"channel":1,"num_words":1,"start":466.58502,"end":467.08502},{"sentences":[{"text":"why we're sending it every first.","start":466.895,"end":468.655,"sentiment":"neutral","sentiment_score":-0.03308504602561394},{"text":"So you have the time frame","start":468.655,"end":470.435,"sentiment":"neutral","sentiment_score":0.008321662123004595}],"sentiment":"neutral","sentiment_score":-0.012381691951304674,"channel":0,"num_words":12,"start":466.895,"end":470.435},{"sentences":[{"text":"Yeah.","start":470.66,"end":470.9,"sentiment":"neutral","sentiment_score":0.04159974306821823},{"text":"Right.","start":470.9,"end":471.3,"sentiment":"neutral","sentiment_score":0.03798554465174675}],"sentiment":"neutral","sentiment_score":0.03979264385998249,"channel":1,"num_words":2,"start":470.66,"end":471.3},{"sentences":[{"text":"to","start":471.055,"end":471.375,"sentiment":"neutral","sentiment_score":0.0196494422852993}],"sentiment":"neutral","sentiment_score":0.0196494422852993,"channel":0,"num_words":1,"start":471.055,"end":471.375},{"sentences":[{"text":"Okay.","start":471.3,"end":471.62,"sentiment":"neutral","sentiment_score":0.03006451204419136}],"sentiment":"neutral","sentiment_score":0.03006451204419136,"channel":1,"num_words":1,"start":471.3,"end":471.62},{"sentences":[{"text":"check your","start":471.375,"end":471.935,"sentiment":"neutral","sentiment_score":0.024555792100727558}],"sentiment":"neutral","sentiment_score":0.024555792100727558,"channel":0,"num_words":2,"start":471.375,"end":471.935},{"sentences":[{"text":"Yeah.","start":471.62,"end":472.12,"sentiment":"neutral","sentiment_score":0.02051033079624176}],"sentiment":"neutral","sentiment_score":0.02051033079624176,"channel":1,"num_words":1,"start":471.62,"end":472.12},{"sentences":[{"text":"invoices and","start":471.935,"end":473.07498,"sentiment":"neutral","sentiment_score":0.017544820904731754}],"sentiment":"neutral","sentiment_score":0.017544820904731754,"channel":0,"num_words":2,"start":471.935,"end":473.07498},{"sentences":[{"text":"Yeah.","start":473.22,"end":473.62,"sentiment":"neutral","sentiment_score":0.03494127839803696},{"text":"So","start":473.62,"end":473.86,"sentiment":"neutral","sentiment_score":0.049517672508955}],"sentiment":"neutral","sentiment_score":0.04222947545349598,"channel":1,"num_words":2,"start":473.22,"end":473.86},{"sentences":[{"text":"some","start":473.69498,"end":474.01498,"sentiment":"neutral","sentiment_score":0.04007397219538689}],"sentiment":"neutral","sentiment_score":0.04007397219538689,"channel":0,"num_words":1,"start":473.69498,"end":474.01498},{"sentences":[{"text":"okay.","start":473.94,"end":474.25998,"sentiment":"neutral","sentiment_score":0.05400741100311279}],"sentiment":"neutral","sentiment_score":0.05400741100311279,"channel":1,"num_words":1,"start":473.94,"end":474.25998},{"sentences":[{"text":"stuff","start":474.01498,"end":474.335,"sentiment":"neutral","sentiment_score":0.02532031759619713}],"sentiment":"neutral","sentiment_score":0.02532031759619713,"channel":0,"num_words":1,"start":474.01498,"end":474.335},{"sentences":[{"text":"So","start":474.25998,"end":474.5,"sentiment":"neutral","sentiment_score":0.03150012344121933}],"sentiment":"neutral","sentiment_score":0.03150012344121933,"channel":1,"num_words":1,"start":474.25998,"end":474.5},{"sentences":[{"text":"to","start":474.335,"end":474.57498,"sentiment":"neutral","sentiment_score":0.021646790206432343}],"sentiment":"neutral","sentiment_score":0.021646790206432343,"channel":0,"num_words":1,"start":474.335,"end":474.57498},{"sentences":[{"text":"I","start":474.5,"end":474.58,"sentiment":"neutral","sentiment_score":0.019693315029144287}],"sentiment":"neutral","sentiment_score":0.019693315029144287,"channel":1,"num_words":1,"start":474.5,"end":474.58},{"sentences":[{"text":"check.","start":474.57498,"end":475.07498,"sentiment":"neutral","sentiment_score":0.02539731003344059}],"sentiment":"neutral","sentiment_score":0.02539731003344059,"channel":0,"num_words":1,"start":474.57498,"end":475.07498},{"sentences":[{"text":"get so I get the bill they send it out on the first, and and it's normally due on the eleventh, is it, of","start":474.58,"end":480.25998,"sentiment":"neutral","sentiment_score":0.0320931418488423}],"sentiment":"neutral","sentiment_score":0.0320931418488423,"channel":1,"num_words":24,"start":474.58,"end":480.25998},{"sentences":[{"text":"Yes.","start":480.19,"end":480.59,"sentiment":"neutral","sentiment_score":0.030423451215028763}],"sentiment":"neutral","sentiment_score":0.030423451215028763,"channel":0,"num_words":1,"start":480.19,"end":480.59},{"sentences":[{"text":"every month?","start":480.25998,"end":481.08,"sentiment":"neutral","sentiment_score":0.016309400089085102}],"sentiment":"neutral","sentiment_score":0.016309400089085102,"channel":1,"num_words":2,"start":480.25998,"end":481.08},{"sentences":[{"text":"On the eleventh.","start":480.59,"end":481.49,"sentiment":"neutral","sentiment_score":0.02331381601591905}],"sentiment":"neutral","sentiment_score":0.02331381601591905,"channel":0,"num_words":3,"start":480.59,"end":481.49},{"sentences":[{"text":"Alright.","start":481.62,"end":482.12,"sentiment":"neutral","sentiment_score":0.1261976808309555}],"sentiment":"neutral","sentiment_score":0.1261976808309555,"channel":1,"num_words":1,"start":481.62,"end":482.12},{"sentences":[{"text":"Correct.","start":481.63,"end":481.95,"sentiment":"neutral","sentiment_score":0.17136090993881226},{"text":"And then, all direct debit, it's being processed between the eighth, the tenth, and the latest, the eleventh.","start":481.95,"end":489.17,"sentiment":"neutral","sentiment_score":0.12221868998474544}],"sentiment":"neutral","sentiment_score":0.12480512261390686,"channel":0,"num_words":19,"start":481.63,"end":489.17},{"sentences":[{"text":"Okay.","start":489.825,"end":490.325,"sentiment":"neutral","sentiment_score":0.10420525074005128}],"sentiment":"neutral","sentiment_score":0.10420525074005128,"channel":1,"num_words":1,"start":489.825,"end":490.325},{"sentences":[{"text":"Just to ensure","start":489.865,"end":490.845,"sentiment":"neutral","sentiment_score":0.08654005825519562}],"sentiment":"neutral","sentiment_score":0.08654005825519562,"channel":0,"num_words":3,"start":489.865,"end":490.845},{"sentences":[{"text":"I","start":490.705,"end":491.205,"sentiment":"neutral","sentiment_score":0.11183464527130128}],"sentiment":"neutral","sentiment_score":0.11183464527130128,"channel":1,"num_words":1,"start":490.705,"end":491.205},{"sentences":[{"text":"the clearance period, it will be","start":490.905,"end":492.82498,"sentiment":"neutral","sentiment_score":0.10712398340304692}],"sentiment":"neutral","sentiment_score":0.10712398340304692,"channel":0,"num_words":6,"start":490.905,"end":492.82498},{"sentences":[{"text":"yes.","start":492.785,"end":493.285,"sentiment":"neutral","sentiment_score":0.11028306186199188}],"sentiment":"neutral","sentiment_score":0.11028306186199188,"channel":1,"num_words":1,"start":492.785,"end":493.285},{"sentences":[{"text":"posted on time.","start":492.82498,"end":493.965,"sentiment":"neutral","sentiment_score":0.12790335714817047}],"sentiment":"neutral","sentiment_score":0.12790335714817047,"channel":0,"num_words":3,"start":492.82498,"end":493.965},{"sentences":[{"text":"Okay.","start":494.225,"end":494.725,"sentiment":"neutral","sentiment_score":0.0962863638997078},{"text":"Alright.","start":494.95,"end":495.45,"sentiment":"neutral","sentiment_score":0.1064261794090271},{"text":"And okay.","start":495.99002,"end":496.47,"sentiment":"neutral","sentiment_score":0.0752655416727066},{"text":"So and alright.","start":496.47,"end":497.11002,"sentiment":"neutral","sentiment_score":-0.002180246403440833},{"text":"If I get my card details and say I lose my card or I cancel it, whatever, is you just send out the bill and I've just gotta pay it manually?","start":497.11002,"end":504.07,"sentiment":"neutral","sentiment_score":-0.13876844317682327}],"sentiment":"neutral","sentiment_score":-0.10408207502730779,"channel":1,"num_words":38,"start":494.225,"end":504.07},{"sentences":[{"text":"Is that what happens?","start":504.07,"end":504.97,"sentiment":"neutral","sentiment_score":-0.09900638647377491},{"text":"If if","start":505.35,"end":505.75,"sentiment":"neutral","sentiment_score":-0.026077640242874622}],"sentiment":"neutral","sentiment_score":-0.07469680439680815,"channel":1,"num_words":6,"start":504.07,"end":505.75},{"sentences":[{"text":"Yeah.","start":505.53,"end":505.93,"sentiment":"neutral","sentiment_score":-0.007707733660936356}],"sentiment":"neutral","sentiment_score":-0.007707733660936356,"channel":0,"num_words":1,"start":505.53,"end":505.93},{"sentences":[{"text":"they have","start":505.75,"end":506.07,"sentiment":"neutral","sentiment_score":-0.015448249876499176}],"sentiment":"neutral","sentiment_score":-0.015448249876499176,"channel":1,"num_words":2,"start":505.75,"end":506.07},{"sentences":[{"text":"So","start":505.93,"end":506.33,"sentiment":"neutral","sentiment_score":0.004072617739439011}],"sentiment":"neutral","sentiment_score":0.004072617739439011,"channel":0,"num_words":1,"start":505.93,"end":506.33},{"sentences":[{"text":"yeah.","start":506.23,"end":506.73,"sentiment":"neutral","sentiment_score":0.018577411770820618}],"sentiment":"neutral","sentiment_score":0.018577411770820618,"channel":1,"num_words":1,"start":506.23,"end":506.73},{"sentences":[{"text":"in yeah.","start":506.33,"end":507.12997,"sentiment":"neutral","sentiment_score":0.014800683595240116},{"text":"In case you would like to update your card, change your card, or","start":507.12997,"end":512.08997,"sentiment":"neutral","sentiment_score":0.014179242058442188}],"sentiment":"neutral","sentiment_score":0.014262100930015247,"channel":0,"num_words":15,"start":506.33,"end":512.08997},{"sentences":[{"text":"Mhmm.","start":512.005,"end":512.505,"sentiment":"neutral","sentiment_score":0.01731184870004654}],"sentiment":"neutral","sentiment_score":0.01731184870004654,"channel":1,"num_words":1,"start":512.005,"end":512.505},{"sentences":[{"text":"change the card to bank account,","start":512.08997,"end":514.02997,"sentiment":"neutral","sentiment_score":0.01433298426369826}],"sentiment":"neutral","sentiment_score":0.01433298426369826,"channel":0,"num_words":6,"start":512.08997,"end":514.02997},{"sentences":[{"text":"Yep.","start":514.40497,"end":514.90497,"sentiment":"neutral","sentiment_score":0.09400694072246552}],"sentiment":"neutral","sentiment_score":0.09400694072246552,"channel":1,"num_words":1,"start":514.40497,"end":514.90497},{"sentences":[{"text":"just let us know.","start":514.41,"end":515.45,"sentiment":"neutral","sentiment_score":0.12207980826497078},{"text":"We can help you with that as well to","start":515.45,"end":517.79,"sentiment":"neutral","sentiment_score":0.1707774723569552}],"sentiment":"neutral","sentiment_score":0.15579357571326768,"channel":0,"num_words":13,"start":514.41,"end":517.79},{"sentences":[{"text":"Alright.","start":517.52496,"end":518.02496,"sentiment":"neutral","sentiment_score":0.06213487312197685},{"text":"Okay.","start":518.085,"end":518.585,"sentiment":"neutral","sentiment_score":0.03612590581178665}],"sentiment":"neutral","sentiment_score":0.04913038946688175,"channel":1,"num_words":2,"start":517.52496,"end":518.585},{"sentences":[{"text":"change it, update","start":518.605,"end":519.585,"sentiment":"neutral","sentiment_score":0.03229051517943541}],"sentiment":"neutral","sentiment_score":0.03229051517943541,"channel":0,"num_words":3,"start":518.605,"end":519.585},{"sentences":[{"text":"Yeah.","start":520.085,"end":520.40497,"sentiment":"neutral","sentiment_score":0.03385689854621887},{"text":"Okay.","start":520.40497,"end":520.645,"sentiment":"neutral","sentiment_score":0.04650816321372986},{"text":"Alright.","start":520.645,"end":520.885,"sentiment":"neutral","sentiment_score":0.08375424146652222},{"text":"I'll give you my card details for now, but if I decide to change, I'll do that just for now.","start":520.885,"end":525.12,"sentiment":"neutral","sentiment_score":0.04340586848556995}],"sentiment":"neutral","sentiment_score":0.044879855345124786,"channel":1,"num_words":23,"start":520.085,"end":525.12},{"sentences":[{"text":"it.","start":525.085,"end":525.245,"sentiment":"neutral","sentiment_score":0.03455769270658493}],"sentiment":"neutral","sentiment_score":0.03455769270658493,"channel":0,"num_words":1,"start":525.085,"end":525.245},{"sentences":[{"text":"Okay.","start":525.12,"end":525.62,"sentiment":"neutral","sentiment_score":0.0676855593919754}],"sentiment":"neutral","sentiment_score":0.0676855593919754,"channel":1,"num_words":1,"start":525.12,"end":525.62},{"sentences":[{"text":"Yeah.","start":525.245,"end":525.72504,"sentiment":"neutral","sentiment_score":0.0961698517203331},{"text":"Sure.","start":525.72504,"end":526.205,"sentiment":"neutral","sentiment_score":0.16314998269081116},{"text":"Thank","start":526.205,"end":526.445,"sentiment":"neutral","sentiment_score":0.27638500928878784}],"sentiment":"neutral","sentiment_score":0.1785682812333107,"channel":0,"num_words":3,"start":525.245,"end":526.445},{"sentences":[{"text":"Okay.","start":526.4,"end":526.9,"sentiment":"neutral","sentiment_score":0.2511903643608093}],"sentiment":"neutral","sentiment_score":0.2511903643608093,"channel":1,"num_words":1,"start":526.4,"end":526.9},{"sentences":[{"text":"you.","start":526.445,"end":526.84503,"sentiment":"neutral","sentiment_score":0.224274143576622},{"text":"Go ahead, please.","start":526.84503,"end":527.905,"sentiment":"neutral","sentiment_score":0.1609395444393158}],"sentiment":"neutral","sentiment_score":0.17677319422364235,"channel":0,"num_words":4,"start":526.445,"end":527.905},{"sentences":[{"text":"So my card name on the card is miss Melanie Mason,","start":528.08,"end":532.02,"sentiment":"neutral","sentiment_score":0.10078318349339745}],"sentiment":"neutral","sentiment_score":0.10078318349339745,"channel":1,"num_words":11,"start":528.08,"end":532.02},{"sentences":[{"text":"Mhmm.","start":532.765,"end":533.265,"sentiment":"neutral","sentiment_score":0.08310729265213013}],"sentiment":"neutral","sentiment_score":0.08310729265213013,"channel":0,"num_words":1,"start":532.765,"end":533.265},{"sentences":[{"text":"and the number is 4017954269102555.","start":533.60004,"end":543.73505,"sentiment":"neutral","sentiment_score":0.06827903166413307}],"sentiment":"neutral","sentiment_score":0.06827903166413307,"channel":1,"num_words":5,"start":533.60004,"end":543.73505},{"sentences":[{"text":"Thank you.","start":544.55,"end":545.02997,"sentiment":"neutral","sentiment_score":0.1886821836233139},{"text":"Let me confirm.","start":545.02997,"end":545.93,"sentiment":"neutral","sentiment_score":0.0908284659186999},{"text":"4017954269102355.","start":546.14996,"end":552.295,"sentiment":"neutral","sentiment_score":0.031278323382139206}],"sentiment":"neutral","sentiment_score":0.11352134806414445,"channel":0,"num_words":6,"start":544.55,"end":552.295},{"sentences":[{"text":"No.","start":552.45,"end":552.69,"sentiment":"neutral","sentiment_score":-0.027143679559230804},{"text":"No.","start":552.69,"end":553.09,"sentiment":"neutral","sentiment_score":-0.04637870937585831},{"text":"So the the end numbers are 2555.","start":553.09,"end":556.39,"sentiment":"neutral","sentiment_score":-0.024023614690772126}],"sentiment":"neutral","sentiment_score":-0.02685418797449933,"channel":1,"num_words":9,"start":552.45,"end":556.39},{"sentences":[{"text":"Oh, 555.","start":557.235,"end":559.075,"sentiment":"neutral","sentiment_score":0.0014907041331753135},{"text":"Okay.","start":559.075,"end":559.475,"sentiment":"neutral","sentiment_score":0.0002876194193959236}],"sentiment":"neutral","sentiment_score":0.0010896758952488501,"channel":0,"num_words":3,"start":557.235,"end":559.475},{"sentences":[{"text":"Yeah.","start":559.41003,"end":559.91003,"sentiment":"neutral","sentiment_score":-0.01864041388034821}],"sentiment":"neutral","sentiment_score":-0.01864041388034821,"channel":1,"num_words":1,"start":559.41003,"end":559.91003},{"sentences":[{"text":"Sorry for that.","start":559.475,"end":560.535,"sentiment":"neutral","sentiment_score":-0.09236112236976624}],"sentiment":"neutral","sentiment_score":-0.09236112236976624,"channel":0,"num_words":3,"start":559.475,"end":560.535},{"sentences":[{"text":"22","start":560.61005,"end":561.09,"sentiment":"neutral","sentiment_score":-0.06305259466171265}],"sentiment":"neutral","sentiment_score":-0.06305259466171265,"channel":1,"num_words":1,"start":560.61005,"end":561.09},{"sentences":[{"text":"My bad.","start":560.755,"end":561.575,"sentiment":"neutral","sentiment_score":-0.12596671283245087}],"sentiment":"neutral","sentiment_score":-0.12596671283245087,"channel":0,"num_words":2,"start":560.755,"end":561.575},{"sentences":[{"text":"yeah.","start":561.33,"end":561.57,"sentiment":"neutral","sentiment_score":-0.051312610507011414},{"text":"3.","start":561.57,"end":562.21,"sentiment":"neutral","sentiment_score":-0.016447532922029495},{"text":"Yeah.","start":562.21,"end":562.71,"sentiment":"neutral","sentiment_score":-0.01645132526755333},{"text":"Maybe maybe just repeat it, like, one more time if you like.","start":565.185,"end":568.005,"sentiment":"neutral","sentiment_score":-0.014031813479959965}],"sentiment":"neutral","sentiment_score":-0.016839548697074255,"channel":1,"num_words":15,"start":561.33,"end":568.005},{"sentences":[{"text":"Sure.","start":568.25,"end":568.64996,"sentiment":"neutral","sentiment_score":0.08352990448474884},{"text":"Thank you.","start":568.64996,"end":569.38995,"sentiment":"neutral","sentiment_score":0.16898459196090698}],"sentiment":"neutral","sentiment_score":0.14049969613552094,"channel":0,"num_words":3,"start":568.25,"end":569.38995},{"sentences":[{"text":"Okay.","start":570.865,"end":571.185,"sentiment":"neutral","sentiment_score":0.0563899539411068},{"text":"So 4017954269102555.","start":571.185,"end":579.125,"sentiment":"neutral","sentiment_score":0.055308299139142036}],"sentiment":"neutral","sentiment_score":0.05566885073979696,"channel":1,"num_words":3,"start":570.865,"end":579.125},{"sentences":[{"text":"Okay.","start":579.995,"end":580.315,"sentiment":"neutral","sentiment_score":0.08517371118068695},{"text":"Got it.","start":580.315,"end":580.795,"sentiment":"neutral","sentiment_score":0.12906543165445328},{"text":"Thank you so much for repeating the card details and number.","start":580.795,"end":584.33496,"sentiment":"neutral","sentiment_score":0.3007989620620554},{"text":"How about the expiry, please?","start":584.475,"end":586.415,"sentiment":"neutral","sentiment_score":0.05265594497323036}],"sentiment":"neutral","sentiment_score":0.2060722569493871,"channel":0,"num_words":19,"start":579.995,"end":586.415},{"sentences":[{"text":"06/30.","start":587.24,"end":588.3,"sentiment":"neutral","sentiment_score":0.019879598170518875}],"sentiment":"neutral","sentiment_score":0.019879598170518875,"channel":1,"num_words":1,"start":587.24,"end":588.3},{"sentences":[{"text":"Thank you.","start":589.51495,"end":590.33496,"sentiment":"neutral","sentiment_score":0.09138558432459831},{"text":"06/30.","start":590.475,"end":591.92,"sentiment":"neutral","sentiment_score":0.03827926516532898},{"text":"2030.","start":591.92,"end":593.22,"sentiment":"neutral","sentiment_score":0.03201945871114731}],"sentiment":"neutral","sentiment_score":0.06326747313141823,"channel":0,"num_words":4,"start":589.51495,"end":593.22},{"sentences":[{"text":"Yeah.","start":593.72,"end":594.22,"sentiment":"neutral","sentiment_score":0.04629288241267204}],"sentiment":"neutral","sentiment_score":0.04629288241267204,"channel":1,"num_words":1,"start":593.72,"end":594.22},{"sentences":[{"text":"Thank you.","start":594.56,"end":595.3,"sentiment":"neutral","sentiment_score":0.1225062683224678},{"text":"And the security","start":595.36,"end":596.42,"sentiment":"neutral","sentiment_score":0.03973369921247164}],"sentiment":"neutral","sentiment_score":0.07284272685647011,"channel":0,"num_words":5,"start":594.56,"end":596.42},{"sentences":[{"text":"Not that","start":596.17505,"end":596.655,"sentiment":"neutral","sentiment_score":-0.03960180655121803}],"sentiment":"neutral","sentiment_score":-0.03960180655121803,"channel":1,"num_words":2,"start":596.17505,"end":596.655},{"sentences":[{"text":"code,","start":596.48,"end":596.8,"sentiment":"neutral","sentiment_score":-0.05931649357080459}],"sentiment":"neutral","sentiment_score":-0.05931649357080459,"channel":0,"num_words":1,"start":596.48,"end":596.8},{"sentences":[{"text":"far","start":596.655,"end":596.895,"sentiment":"neutral","sentiment_score":-0.07115945965051651}],"sentiment":"neutral","sentiment_score":-0.07115945965051651,"channel":1,"num_words":1,"start":596.655,"end":596.895},{"sentences":[{"text":"please?","start":596.8,"end":597.3,"sentiment":"neutral","sentiment_score":-0.05036197230219841}],"sentiment":"neutral","sentiment_score":-0.05036197230219841,"channel":0,"num_words":1,"start":596.8,"end":597.3},{"sentences":[{"text":"away.","start":596.895,"end":597.395,"sentiment":"neutral","sentiment_score":-0.026883564889431},{"text":"Yeah.","start":597.455,"end":597.775,"sentiment":"neutral","sentiment_score":0.004589905962347984},{"text":"427.","start":597.775,"end":598.59503,"sentiment":"neutral","sentiment_score":0.00683929305523634}],"sentiment":"neutral","sentiment_score":-0.005151455290615559,"channel":1,"num_words":3,"start":596.895,"end":598.59503},{"sentences":[{"text":"427.","start":599.92,"end":601.22,"sentiment":"neutral","sentiment_score":0.015877988189458847}],"sentiment":"neutral","sentiment_score":0.015877988189458847,"channel":0,"num_words":1,"start":599.92,"end":601.22},{"sentences":[{"text":"Yes.","start":601.53503,"end":602.03503,"sentiment":"neutral","sentiment_score":0.05810478329658508}],"sentiment":"neutral","sentiment_score":0.05810478329658508,"channel":1,"num_words":1,"start":601.53503,"end":602.03503},{"sentences":[{"text":"Okay.","start":602.88,"end":603.27997,"sentiment":"neutral","sentiment_score":0.11249661445617676},{"text":"Thank you.","start":603.27997,"end":603.92,"sentiment":"neutral","sentiment_score":0.24248856306076047},{"text":"So you will also receive the direct debit agreement for your reference for you to review through your email","start":603.92,"end":613.03503,"sentiment":"neutral","sentiment_score":0.18021103033893987}],"sentiment":"neutral","sentiment_score":0.18279469622807068,"channel":0,"num_words":22,"start":602.88,"end":613.03503},{"sentences":[{"text":"Okay.","start":613.54004,"end":614.04004,"sentiment":"neutral","sentiment_score":0.09496268630027772},{"text":"Alright.","start":614.26,"end":614.76,"sentiment":"neutral","sentiment_score":0.09345434606075288}],"sentiment":"neutral","sentiment_score":0.0942085161805153,"channel":1,"num_words":2,"start":613.54004,"end":614.76},{"sentences":[{"text":"shortly.","start":614.29504,"end":614.79504,"sentiment":"neutral","sentiment_score":0.06197962909936905},{"text":"K?","start":615.09503,"end":615.495,"sentiment":"neutral","sentiment_score":0.06228802353143692}],"sentiment":"neutral","sentiment_score":0.062133826315402985,"channel":0,"num_words":2,"start":614.29504,"end":615.495},{"sentences":[{"text":"Okay.","start":615.14,"end":615.64,"sentiment":"neutral","sentiment_score":0.09625228494405746}],"sentiment":"neutral","sentiment_score":0.09625228494405746,"channel":1,"num_words":1,"start":615.14,"end":615.64},{"sentences":[{"text":"So you have the reference.","start":615.495,"end":616.875,"sentiment":"neutral","sentiment_score":0.12363456636667251},{"text":"So again, Melanie, just check your email address.","start":616.935,"end":621.77997,"sentiment":"neutral","sentiment_score":0.1673176195472479},{"text":"You will receive the direct debit agreement, and also we'll send you the customer login credentials where you can review your statement, payment usage, and you can also check there your updates and your account status to","start":621.77997,"end":637.885,"sentiment":"neutral","sentiment_score":0.19706048836579193}],"sentiment":"neutral","sentiment_score":0.18495903715491294,"channel":0,"num_words":50,"start":615.495,"end":637.885},{"sentences":[{"text":"Fantastic.","start":637.75,"end":638.25,"sentiment":"positive","sentiment_score":0.453496515750885}],"sentiment":"positive","sentiment_score":0.453496515750885,"channel":1,"num_words":1,"start":637.75,"end":638.25},{"sentences":[{"text":"your customer portal.","start":637.885,"end":639.185,"sentiment":"neutral","sentiment_score":0.2734512935082118}],"sentiment":"neutral","sentiment_score":0.2734512935082118,"channel":0,"num_words":3,"start":637.885,"end":639.185},{"sentences":[{"text":"Yeah.","start":639.59,"end":639.99,"sentiment":"neutral","sentiment_score":0.14594097435474396}],"sentiment":"neutral","sentiment_score":0.14594097435474396,"channel":1,"num_words":1,"start":639.59,"end":639.99},{"sentences":[{"text":"Alright?","start":639.805,"end":640.305,"sentiment":"neutral","sentiment_score":0.15538454055786133}],"sentiment":"neutral","sentiment_score":0.15538454055786133,"channel":0,"num_words":1,"start":639.805,"end":640.305},{"sentences":[{"text":"Okay.","start":639.99,"end":640.49,"sentiment":"neutral","sentiment_score":0.17710232734680176},{"text":"Yeah.","start":640.63,"end":640.87,"sentiment":"neutral","sentiment_score":0.2689269185066223},{"text":"Thanks a lot.","start":640.87,"end":641.77,"sentiment":"positive","sentiment_score":0.5480774243672689}],"sentiment":"positive","sentiment_score":0.41805230379104613,"channel":1,"num_words":5,"start":639.99,"end":641.77},{"sentences":[{"text":"You're welcome.","start":642.125,"end":643.005,"sentiment":"positive","sentiment_score":0.5845931172370911},{"text":"It's my pleasure to assist you today.","start":643.005,"end":645.005,"sentiment":"positive","sentiment_score":0.6848579560007367},{"text":"Anything else that I may help you?","start":645.005,"end":646.97095,"sentiment":"positive","sentiment_score":0.347415566444397}],"sentiment":"positive","sentiment_score":0.5246938057243824,"channel":0,"num_words":16,"start":642.125,"end":646.97095},{"sentences":[{"text":"That's all.","start":647.27,"end":647.75,"sentiment":"neutral","sentiment_score":0.2692672163248062},{"text":"Thanks.","start":647.75,"end":648.2009,"sentiment":"positive","sentiment_score":0.42665284872055054}],"sentiment":"neutral","sentiment_score":0.3217290937900543,"channel":1,"num_words":3,"start":647.27,"end":648.2009},{"sentences":[{"text":"Alright.","start":648.65094,"end":648.97095,"sentiment":"positive","sentiment_score":0.415564477443695},{"text":"Perfect.","start":648.97095,"end":649.47095,"sentiment":"positive","sentiment_score":0.5443964004516602},{"text":"Please be safe always.","start":649.53094,"end":650.811,"sentiment":"positive","sentiment_score":0.48038049787282944},{"text":"Thank you for calling.","start":650.811,"end":651.79095,"sentiment":"positive","sentiment_score":0.6037686467170715}],"sentiment":"positive","sentiment_score":0.5296557456254959,"channel":0,"num_words":10,"start":648.65094,"end":651.79095},{"sentences":[{"text":"Okay.","start":652.04095,"end":652.54095,"sentiment":"neutral","sentiment_score":0.15303510427474976}],"sentiment":"neutral","sentiment_score":0.15303510427474976,"channel":1,"num_words":1,"start":652.04095,"end":652.54095},{"sentences":[{"text":"Bye bye.","start":652.09094,"end":652.83093,"sentiment":"neutral","sentiment_score":0.20759856700897217}],"sentiment":"neutral","sentiment_score":0.20759856700897217,"channel":0,"num_words":2,"start":652.09094,"end":652.83093},{"sentences":[{"text":"Yeah.","start":652.6809,"end":652.9209,"sentiment":"positive","sentiment_score":0.3634597659111023},{"text":"You too.","start":652.9209,"end":653.3209,"sentiment":"positive","sentiment_score":0.4910517483949661},{"text":"Thank you.","start":653.3209,"end":653.72095,"sentiment":"positive","sentiment_score":0.777373194694519},{"text":"Bye.","start":653.72095,"end":654.22095,"sentiment":"positive","sentiment_score":0.5272924900054932}],"sentiment":"positive","sentiment_score":0.5712670236825943,"channel":1,"num_words":6,"start":652.6809,"end":654.22095},{"sentences":[{"text":"Thank you.","start":653.93097,"end":654.49097,"sentiment":"positive","sentiment_score":0.7674603164196014},{"text":"Cheers.","start":654.49097,"end":654.99097,"sentiment":"neutral","sentiment_score":-0.08173754811286926}],"sentiment":"positive","sentiment_score":0.4843943615754445,"channel":0,"num_words":3,"start":653.93097,"end":654.99097}]},"summary":{"result":"success","short":"A customer calls Airtel to request a paper bill and a concession card to receive a discount. The representative guides them through the process and suggests using their bank card or bank account to pay. The customer is instructed on how to view their statement and payment receipts, and is given a reference number for future inquiries. The agent provides card details and explains how to update them, reminding the customer to stay safe."},"intents":{"segments":[{"text":"I've just received a bill, and I'm just this month I believe or next month. And I'm just wondering if I could get it because I get I'm getting it through email, and I'm just wondering if I can have a paper from now and get that a paper bill sent out.","start_word":15,"end_word":66,"intents":[{"intent":"Request paper bill","confidence_score":0.8151489},{"intent":"Assist with paper bill","confidence_score":0.029840657},{"intent":"Check paper bill request","confidence_score":0.26836056}]},{"text":"And and I'm just also wondering, can I add a concession onto that?","start_word":142,"end_word":154,"intents":[{"intent":"Add concession","confidence_score":0.490319}]},{"text":"The actually, currently, our back end is still trying to apply that to the agency.","start_word":240,"end_word":254,"intents":[{"intent":"Apply discount to agency","confidence_score":0.42780143}]},{"text":"The actually, currently, our back end is still trying to apply that to the agency. In that way, Oh, we yes. can provide to our customers. So once it's up and running, we'll also notify you. But for the meantime, the discount percentage is on your account was from August up Yes. to October.","start_word":240,"end_word":293,"intents":[{"intent":"Apply discount to customers","confidence_score":0.040928956}]},{"text":"to October.","start_word":292,"end_word":293,"intents":[{"intent":"Verify coupon percentage","confidence_score":0.0000034601564}]},{"text":"So I could see on here that if you are requesting to receive the paper bill, I I'm afraid about this. It will cost you $2.30 per page with the a four size. So the monthly bill has four pages, so it will cost you $8.80 every month.","start_word":366,"end_word":413,"intents":[{"intent":"Pay bill","confidence_score":0.41967526}]},{"text":"So how do I pay the bill then if I've got it emailed to me? So I'm just trying to figure out how how do how do I pay it?","start_word":449,"end_word":478,"intents":[{"intent":"Process payment","confidence_score":0.00039672555}]},{"text":"For paying the bill, you have an option to set up as direct debit.","start_word":484,"end_word":497,"intents":[{"intent":"Set up direct debit","confidence_score":0.68196833}]},{"text":"And in case you need the paper bill, just call us and we'll be more than happy to walk you through how to print it from your customer portal. Okay.","start_word":638,"end_word":667,"intents":[{"intent":"Print bill","confidence_score":0.15356918}]},{"text":"So what date of every month do I just do I get the bill?","start_word":862,"end_word":875,"intents":[{"intent":"Request bill details","confidence_score":0.04185936}]},{"text":"If I get my card details and say I lose my card or I cancel it, whatever, is you just send out the bill and I've just gotta pay it manually? Is that what happens? If if Yeah.","start_word":1120,"end_word":1157,"intents":[{"intent":"Request card details","confidence_score":0.004211342}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2535570561885834},{"text":"Good afternoon. This is Airtel accounts. How may I help you today?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.38933825492858887},{"text":"Yeah. Hi. I've just received a bill, and I'm just this month I believe or next month. And I'm just wondering if I could get it because I get I'm getting it through email, and I'm just wondering if I can have a paper from now and get that a paper bill sent out.","start_word":13,"end_word":66,"sentiment":"neutral","sentiment_score":-0.03777393326163292},{"text":"Oh, we really appreciate your call. And let me just go ahead and pull out your account, and I'll be happy to assist you.","start_word":67,"end_word":90,"sentiment":"positive","sentiment_score":0.5442848205566406},{"text":"May I have your full name? Melanie Mason.","start_word":91,"end_word":98,"sentiment":"neutral","sentiment_score":0.18842081725597384},{"text":"Thank you. Nice to have you, Nelan Neli.","start_word":99,"end_word":106,"sentiment":"positive","sentiment_score":0.4305672943592071},{"text":"And your date of birth, please? Twenty seventh twenty second nineteen seventy two.","start_word":107,"end_word":119,"sentiment":"neutral","sentiment_score":0.1214282289147377},{"text":"Thank you so much.","start_word":120,"end_word":123,"sentiment":"positive","sentiment_score":0.4177418649196625},{"text":"If I understand your concern, you are checking or requesting to receive your invoice via paper. Yes, please. And and I'm just also wondering, can I add a concession onto that? Like, Oh, I'm sorry. You caught up. What is that again? can I can I add a concession on that to get a discount? Let me check here because I believe you've all have the discounted period here. One moment. Let me I open just found your with with, like, gas, gas, electricity, and stuff and water, you could put a concession card with it so you get a discount. I'm just wondering if you do that. I oh, yeah. I get what you're saying. The actually, currently, our back end is still trying to apply that to the agency. In that way, Oh, we yes. can provide to our customers. So once it's up and running, we'll also notify you. But for the meantime, the discount percentage is on your account was from August up Yes. to October. It's three months 15% discount. And, Melanie, if you could give me a minute or two and also Mhmm. the free router and the free delivery last month. And also if you could give me a minute or two, let me check about the paper bill that you're requesting. Okay?","start_word":124,"end_word":343,"sentiment":"neutral","sentiment_score":0.038091786205768585},{"text":"Excellent. Thank you.","start_word":344,"end_word":346,"sentiment":"positive","sentiment_score":0.3704274594783783},{"text":"Alright. Yep.","start_word":347,"end_word":348,"sentiment":"neutral","sentiment_score":0.2234947383403778},{"text":"Thank you so much.","start_word":349,"end_word":352,"sentiment":"positive","sentiment_score":0.43330270051956177},{"text":"One moment here.","start_word":353,"end_word":355,"sentiment":"neutral","sentiment_score":0.2457119822502136},{"text":"Thank you so much for staying the line, Melanie.","start_word":356,"end_word":364,"sentiment":"positive","sentiment_score":0.4754230976104736},{"text":"So I could see on here that if you are requesting to receive the paper bill, I I'm afraid about this. It will cost you $2.30 per page with the a four size. So the monthly bill has four pages, so it will cost you $8.80 every month. However, if, yeah, if you would like to have the paper bill, once you got your invoice or you have an access to the customer portal, you can download it to yourself, and that's for free. So how do I pay the bill then if I've got it emailed to me? So I'm just trying to figure out how how do how do I pay it? Like yeah. Sorry. Okay. Yeah. For paying the bill, you have an option to set up as direct debit. If you would like, I can help you to set this up. You can use your bank card or your bank account. You can also send your payment via BPAY. I can provide your biller code and reference number, or you can also transfer your payment via bank transfer or electronic funds transfer. But more convenient if you set up your direct debit to ensure that payment will be processed on time and avoid late fees. Do you have, like, your bank card or your bank account? Yeah. Alright. I'll do that. Yeah. Okay. Alright. No worries. Alright. And would you like me to do it for you, or Yes, you please. will do it okay. Yes. Sure. Are you going to use your card for your payment method or your bank account? Yeah. My card. Thanks. Okay.","start_word":365,"end_word":635,"sentiment":"neutral","sentiment_score":0.09165942668914796},{"text":"Thank you.","start_word":636,"end_word":637,"sentiment":"positive","sentiment_score":0.4476350247859955},{"text":"And in case you need the paper bill, just call us and we'll be more than happy to walk you through how to print it from your customer portal. Okay. We You're can alright. help Okay. you with regards with that because I don't want you to be charged for the paper bill. K. Yeah. Yeah. No. That's okay. Yeah. Yeah. So one moment here. I'm going to your account and I just wasn't sure how to do it online. I'm thinking, okay. I was out doing a direct debit. That's but I I Mm-mm. because I can actually can just pay the bill over the phone. Can't be like, we should okay. Yeah.","start_word":638,"end_word":751,"sentiment":"neutral","sentiment_score":0.01525899810357052},{"text":"I could do that way.","start_word":752,"end_word":756,"sentiment":"positive","sentiment_score":0.3512439727783203},{"text":"Yeah. So we don't need to call you on a monthly basis in the anyway, once the payment has been processed, it's between the seventh till the tenth, the latest, the eleventh. You will also receive a official payment receipt. And after this call, I will ask our rep to send you the instruction to view your statement, payment receipt. Okay. It's all on the customer portal for your reference. So let's start your card number, please. I was just gonna ask something to figure it now. So if hang on a sec. I was gonna ask a question. I was gonna ask. Oh, yes. So what date of every month do I just do I get the bill? So can you just tell me that date before Sure. we Yeah. Definitely. Every first of each month, all invoices are being sent. So you will receive it via email that you have on record. So on And the that's first of on the first of yes. each month. Okay. Yes. Correct. October Right. one, first of each month. Okay. And that sometimes it it you give me a week to pay it though, like, or to, like, even Yeah. I So yep. so once you got your bill, you have this days to review, to check, to dispute any concerns that you will have. And then the actual due date is the eleventh. You Alright. will be able to see the service period, the amount, and the due date from the third and last page of Yeah. your bill. Reason Okay. why we're sending it every first. So you have the time frame Yeah. Right. to Okay. check your Yeah. invoices and Yeah. So some okay. stuff So to I check. get so I get the bill they send it out on the first, and and it's normally due on the eleventh, is it, of Yes. every month? On the eleventh. Alright. Correct. And then, all direct debit, it's being processed between the eighth, the tenth, and the latest, the eleventh. Okay. Just to ensure I the clearance period, it will be yes. posted on time. Okay. Alright. And okay. So and alright. If I get my card details and say I lose my card or I cancel it, whatever, is you just send out the bill and I've just gotta pay it manually? Is that what happens? If if Yeah. they have So yeah. in yeah. In case you would like to update your card, change your card, or Mhmm. change the card to bank account, Yep. just let us know. We can help you with that as well to Alright. Okay. change it, update Yeah. Okay. Alright. I'll give you my card details for now, but if I decide to change, I'll do that just for now. it. Okay. Yeah. Sure. Thank Okay. you. Go ahead, please. So my card name on the card is miss Melanie Mason, Mhmm. and the number is 4017954269102555. Thank you. Let me confirm. 4017954269102355. No. No. So the the end numbers are 2555. Oh, 555. Okay. Yeah. Sorry for that. 22 My bad. yeah. 3. Yeah. Maybe maybe just repeat it, like, one more time if you like. Sure. Thank you. Okay. So 4017954269102555. Okay. Got it. Thank you so much for repeating the card details and number. How about the expiry, please? 06/30. Thank you. 06/30. 2030. Yeah. Thank you. And the security Not that code, far please? away. Yeah. 427. 427. Yes. Okay. Thank you. So you will also receive the direct debit agreement for your reference for you to review through your email Okay. Alright. shortly. K? Okay. So you have the reference. So again, Melanie, just check your email address. You will receive the direct debit agreement, and also we'll send you the customer login credentials where you can review your statement, payment usage, and you can also check there your updates and your account status to Fantastic. your customer portal. Yeah. Alright? Okay. Yeah.","start_word":757,"end_word":1423,"sentiment":"neutral","sentiment_score":0.08728497110117321},{"text":"Thanks a lot. You're welcome. It's my pleasure to assist you today. Anything else that I may help you?","start_word":1424,"end_word":1442,"sentiment":"positive","sentiment_score":0.5362991690635681},{"text":"That's all.","start_word":1443,"end_word":1444,"sentiment":"neutral","sentiment_score":0.2656175196170807},{"text":"Thanks. Alright. Perfect. Please be safe always. Thank you for calling.","start_word":1445,"end_word":1455,"sentiment":"positive","sentiment_score":0.5058741569519043},{"text":"Okay. Bye bye.","start_word":1456,"end_word":1458,"sentiment":"neutral","sentiment_score":0.2222962578137716},{"text":"Yeah. You too. Thank you. Bye. Thank you. Cheers.","start_word":1459,"end_word":1467,"sentiment":"positive","sentiment_score":0.6176934838294983}],"average":{"sentiment":"neutral","sentiment_score":0.10370467194413716}}}}