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Good morning. I live in Sydney, Australia, but I have a Airtel SIM that I have taken in India. I want to top it up with some prepaid funds, but looks like it's got disabled. Can you help me with that?\n\nOkay. Would you have any number that I could contact? Yeah. Okay. That's fine.\n\nI'll have a look at that. Yeah. Not a problem. I'll I'll look at the websites. Okay.\n\nThanks. Yeah. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":7.12,"end":7.44,"sentiment":"neutral","sentiment_score":0.09105899184942244},{"text":"Good morning.","start":7.44,"end":8.1,"sentiment":"neutral","sentiment_score":0.17601605504751205},{"text":"I live in Sydney, Australia, but I have a Airtel SIM that I have taken in India.","start":8.559999,"end":13.7,"sentiment":"neutral","sentiment_score":0.0241810221444158},{"text":"I want to top it up with some prepaid funds, but looks like it's got disabled.","start":15.485001,"end":21.985,"sentiment":"neutral","sentiment_score":-0.029106737463735044},{"text":"Can you help me with that?","start":22.205,"end":23.665,"sentiment":"neutral","sentiment_score":0.040593993539611496}],"sentiment":"neutral","sentiment_score":0.015048205719462462,"num_words":42,"start":7.12,"end":23.665},{"sentences":[{"text":"Okay.","start":44.045,"end":44.524998,"sentiment":"neutral","sentiment_score":0.002195266075432301},{"text":"Would you have any number that I could contact?","start":44.524998,"end":46.625,"sentiment":"neutral","sentiment_score":0.0037421169173386362},{"text":"Yeah.","start":51.952873,"end":52.192875,"sentiment":"neutral","sentiment_score":-0.027104636654257774},{"text":"Okay.","start":52.192875,"end":52.512875,"sentiment":"neutral","sentiment_score":0.006122162565588951},{"text":"That's fine.","start":52.512875,"end":52.992874,"sentiment":"neutral","sentiment_score":0.04028204269707203}],"sentiment":"neutral","sentiment_score":0.006818280688353947,"num_words":14,"start":44.045,"end":52.992874},{"sentences":[{"text":"I'll have a look at that.","start":52.992874,"end":54.032875,"sentiment":"neutral","sentiment_score":-0.04597258133192857},{"text":"Yeah.","start":54.032875,"end":54.352875,"sentiment":"neutral","sentiment_score":0.05587036907672882},{"text":"Not a problem.","start":54.352875,"end":55.072876,"sentiment":"neutral","sentiment_score":0.12312362343072891},{"text":"I'll I'll look at the websites.","start":55.072876,"end":56.612877,"sentiment":"neutral","sentiment_score":0.07683627059062322},{"text":"Okay.","start":58.352875,"end":58.672874,"sentiment":"neutral","sentiment_score":0.2604133188724518}],"sentiment":"neutral","sentiment_score":0.05122568787020795,"num_words":17,"start":52.992874,"end":58.672874},{"sentences":[{"text":"Thanks.","start":58.672874,"end":58.912876,"sentiment":"positive","sentiment_score":0.34193992614746094},{"text":"Yeah.","start":58.912876,"end":59.152874,"sentiment":"neutral","sentiment_score":0.1802871972322464},{"text":"Bye.","start":59.152874,"end":59.392876,"sentiment":"neutral","sentiment_score":0.18859410285949707},{"text":"Bye.","start":59.392876,"end":59.892876,"sentiment":"neutral","sentiment_score":0.07329526543617249}],"sentiment":"neutral","sentiment_score":0.19602912291884422,"num_words":4,"start":58.672874,"end":59.892876}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Erto tech support. How can I assist you today?\n\nChannel 1: Yes. Good morning. I live in Sydney, Australia, but I have a Airtel SIM that I have taken in India. I want to top it up with some prepaid funds, but looks like it's got disabled. Can you help me with that?\n\nChannel 0: Mhmm. Thank you for telling me that. But since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India. So I suggest you contact them directly because they are the one who have your account.\n\nChannel 1: Okay. Would you have any number that I could contact?\n\nChannel 0: We do not have also their customer support number\n\nChannel 1: Yeah. Okay.\n\nChannel 0: because\n\nChannel 1: That's fine.\n\nChannel 0: we're not\n\nChannel 1: I'll\n\nChannel 0: connected\n\nChannel 1: have a look\n\nChannel 0: with\n\nChannel 1: at that.\n\nChannel 0: them.\n\nChannel 1: Yeah. Not a problem. I'll I'll look at the websites.\n\nChannel 0: Okay. Thank\n\nChannel 1: Okay.\n\nChannel 0: you.\n\nChannel 1: Thanks. Yeah. Bye.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.48,"sentiment":"neutral","sentiment_score":0.11722792685031892},{"text":"Good morning.","start":2.48,"end":3.12,"sentiment":"positive","sentiment_score":0.33960841596126556},{"text":"This is Maureen from Erto tech support.","start":3.12,"end":5.44,"sentiment":"neutral","sentiment_score":0.30444902181625366},{"text":"How can I assist you today?","start":5.44,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.330059178173542}],"sentiment":"neutral","sentiment_score":0.30674643628299236,"channel":0,"num_words":16,"start":2.1599998,"end":6.8199997},{"sentences":[{"text":"Yes.","start":7.12,"end":7.44,"sentiment":"neutral","sentiment_score":0.09105899184942244},{"text":"Good morning.","start":7.44,"end":8.1,"sentiment":"neutral","sentiment_score":0.17601605504751205},{"text":"I live in Sydney, Australia, but I have a Airtel SIM that I have taken in 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customer from Erto tech support named Maureen calls to request assistance with fixing an Airtel SIM in India. The agent informs her that they only service Australian phone numbers and suggests she contact Airtel India directly since they are the ones who have her account. The agent also informs her that they do not have their customer support number and will look into the website."},"intents":{"segments":[{"text":"I live in Sydney, Australia, but I have a Airtel SIM that I have taken in India. I want to top it up with some prepaid funds, but looks like it's got disabled. Can you help me with that?","start_word":19,"end_word":57,"intents":[{"intent":"Assist with prepaid funds disabled","confidence_score":0.000003820387}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Erto tech support. How can I assist you today? Yes. Good morning. I live in Sydney, Australia, but I have a Airtel SIM that I have taken in India. I want to top it up with some prepaid funds, but looks like it's got disabled. Can you help me with that? Mhmm. Thank you for telling me that. But since we are Airtel Australia, we only service Australian phone numbers.","start_word":0,"end_word":76,"sentiment":"neutral","sentiment_score":0.06645391881465912},{"text":"Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India.","start_word":77,"end_word":93,"sentiment":"negative","sentiment_score":-0.4316592812538147},{"text":"So I suggest you contact them directly because they are the one who have your account. Okay. Would you have any number that I could contact? We do not have also their customer support number Yeah. Okay. because That's fine. we're not I'll connected have a look with at that. them. Yeah. Not a problem. I'll I'll look at the websites. Okay. Thank Okay. you.","start_word":94,"end_word":158,"sentiment":"neutral","sentiment_score":-0.007121956907212734},{"text":"Thanks.","start_word":159,"end_word":159,"sentiment":"positive","sentiment_score":0.34193992614746094},{"text":"Yeah. Bye. Bye. Bye.","start_word":160,"end_word":163,"sentiment":"neutral","sentiment_score":0.1463695913553238}],"average":{"sentiment":"neutral","sentiment_score":-0.005935540963044931}}}}