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This is Maureen from Airtel tech support. Am\n\nChannel 1: Hello?\n\nChannel 0: I speaking with Joshua Lille?\n\nChannel 1: Hi. How can I\n\nChannel 0: Yes.\n\nChannel 1: help?\n\nChannel 0: Yeah. Just wanted to check-in because I noticed your Internet service is currently offline. If is there any issue or if you need assistance with your Internet today?\n\nChannel 1: This is something that happens, like, all the time. We'll just unplug it and plug it back in. It'll be fine.\n\nChannel 0: Okay. I see. Okay. Then if there's an issue, just give us a callback so we can assist if ever.\n\nChannel 1: Yeah. Too easy. Thanks. Bye.\n\nChannel 0: Okay. Thank you. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":4.16,"end":4.98,"sentiment":"neutral","sentiment_score":0.2892415374517441},{"text":"This is Maureen from Airtel tech support.","start":5.04,"end":7.46,"sentiment":"neutral","sentiment_score":0.17285237780639104},{"text":"Am","start":7.68,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.10691679269075394}],"sentiment":"neutral","sentiment_score":0.18953665122389793,"channel":0,"num_words":10,"start":4.16,"end":7.9199996},{"sentences":[{"text":"Hello?","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":0.07829368114471436}],"sentiment":"neutral","sentiment_score":0.07829368114471436,"channel":1,"num_words":1,"start":7.7599998,"end":8.26},{"sentences":[{"text":"I speaking with Joshua Lille?","start":7.9199996,"end":9.54,"sentiment":"neutral","sentiment_score":0.03642207458615303}],"sentiment":"neutral","sentiment_score":0.03642207458615303,"channel":0,"num_words":5,"start":7.9199996,"end":9.54},{"sentences":[{"text":"Hi.","start":10.16,"end":10.66,"sentiment":"neutral","sentiment_score":0.09532556682825089},{"text":"How can I","start":10.96,"end":11.5199995,"sentiment":"neutral","sentiment_score":0.10276618599891663}],"sentiment":"neutral","sentiment_score":0.10090603120625019,"channel":1,"num_words":4,"start":10.16,"end":11.5199995},{"sentences":[{"text":"Yes.","start":11.44,"end":11.94,"sentiment":"neutral","sentiment_score":0.11667314916849136}],"sentiment":"neutral","sentiment_score":0.11667314916849136,"channel":0,"num_words":1,"start":11.44,"end":11.94},{"sentences":[{"text":"help?","start":11.5199995,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.12704230844974518}],"sentiment":"neutral","sentiment_score":0.12704230844974518,"channel":1,"num_words":1,"start":11.5199995,"end":12.0199995},{"sentences":[{"text":"Yeah.","start":12.885,"end":13.365001,"sentiment":"neutral","sentiment_score":0.04144933819770813},{"text":"Just wanted to check-in because I noticed your Internet service is currently offline.","start":13.365001,"end":17.945,"sentiment":"neutral","sentiment_score":-0.0850054409641486},{"text":"If is there any issue or if you need assistance with your Internet today?","start":18.565,"end":23.705,"sentiment":"neutral","sentiment_score":-0.06457662795271192}],"sentiment":"neutral","sentiment_score":-0.0702747923455068,"channel":0,"num_words":28,"start":12.885,"end":23.705},{"sentences":[{"text":"This is something that happens, like, all the time.","start":24.615,"end":26.775002,"sentiment":"neutral","sentiment_score":-0.13529739611678654},{"text":"We'll just unplug it and plug it back in.","start":26.775002,"end":28.375,"sentiment":"neutral","sentiment_score":-0.019484950850407284},{"text":"It'll be fine.","start":28.375,"end":29.22,"sentiment":"neutral","sentiment_score":0.07777234291036923}],"sentiment":"neutral","sentiment_score":-0.05522495685588746,"channel":1,"num_words":21,"start":24.615,"end":29.22},{"sentences":[{"text":"Okay.","start":30.25,"end":30.57,"sentiment":"neutral","sentiment_score":0.07480169832706451},{"text":"I see.","start":30.57,"end":31.142937,"sentiment":"neutral","sentiment_score":0.07651305571198463},{"text":"Okay.","start":31.622936,"end":31.862936,"sentiment":"neutral","sentiment_score":0.08825001120567322},{"text":"Then if there's an issue, just give us a callback so we can assist if ever.","start":31.862936,"end":37.002937,"sentiment":"neutral","sentiment_score":0.039502072148025036}],"sentiment":"neutral","sentiment_score":0.04740554876625538,"channel":0,"num_words":20,"start":30.25,"end":37.002937},{"sentences":[{"text":"Yeah.","start":37.46,"end":37.699997,"sentiment":"neutral","sentiment_score":0.132694810628891},{"text":"Too easy.","start":37.699997,"end":38.34,"sentiment":"neutral","sentiment_score":0.3068746104836464},{"text":"Thanks.","start":38.34,"end":38.82,"sentiment":"positive","sentiment_score":0.38714247941970825},{"text":"Bye.","start":38.82,"end":39.32,"sentiment":"neutral","sentiment_score":0.2687268853187561}],"sentiment":"neutral","sentiment_score":0.28046267926692964,"channel":1,"num_words":5,"start":37.46,"end":39.32},{"sentences":[{"text":"Okay.","start":39.302937,"end":39.802937,"sentiment":"neutral","sentiment_score":0.299082487821579},{"text":"Thank you.","start":39.942936,"end":40.502937,"sentiment":"positive","sentiment_score":0.5410200953483582},{"text":"Bye.","start":40.502937,"end":40.742935,"sentiment":"positive","sentiment_score":0.4011901319026947},{"text":"Have a great day.","start":40.742935,"end":41.72294,"sentiment":"positive","sentiment_score":0.6153372973203659}],"sentiment":"positive","sentiment_score":0.5304577499628067,"channel":0,"num_words":8,"start":39.302937,"end":41.72294}]},"summary":{"result":"success","short":"A representative from Airtel tech support named Maureen calls Joshua servicing his internet service is currently offline. She checks if there is an issue and suggests he call back if needed. She reassures him that it is easy to fix and ends the call on a pleasant note."},"intents":{"segments":[{"text":"Just wanted to check-in because I noticed your Internet service is currently offline. If is there any issue or if you need assistance with your Internet today?","start_word":23,"end_word":49,"intents":[{"intent":"Fix internet service","confidence_score":0.0016113783}]}]},"sentiments":{"segments":[{"text":"Good afternoon. This is Maureen from Airtel tech support. Am Hello? I speaking with Joshua Lille? Hi. How can I Yes. help? Yeah. Just wanted to check-in because I noticed your Internet service is currently offline. If is there any issue or if you need assistance with your Internet today? This is something that happens, like, all the time. We'll just unplug it and plug it back in. It'll be fine. Okay. I see. Okay. Then if there's an issue, just give us a callback so we can assist if ever. Yeah. 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