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you for calling Konica Minolta Business Solutions Australia. If you're calling about the recent communication you have received in relation to the CSRC IP change, please press 2. For technical support or machine service, please press 1. For software support, please press 2. To order toner, drum units, or other consumables, please press 3.\n\nTo inquire about purchasing a Konica Minolta device or solution, please press 6. For any accounts, invoice, or payment queries, please email servicedesk@KonicaMinolta.com.au. Or to speak to our reception, please press 0. Hi. You have contacted Konica Minolta.\n\nOur receptionist is currently handling another call. Please leave a message, and the reception team will get back to you shortly.","paragraphs":[{"sentences":[{"text":"Thank you for calling Konica Minolta Business Solutions Australia.","start":0.24,"end":3.62,"sentiment":"positive","sentiment_score":0.5111616982354058},{"text":"If you're calling about the recent communication you have received in relation to the CSRC IP change, please press 2.","start":4.64,"end":12.42,"sentiment":"neutral","sentiment_score":0.020907032117247582},{"text":"For technical support or machine service, please press 1.","start":13.304999,"end":16.925,"sentiment":"neutral","sentiment_score":0.0035605579614639282},{"text":"For software support, please press 2.","start":17.625,"end":20.445,"sentiment":"neutral","sentiment_score":0.011566701189925274},{"text":"To order toner, drum units, or other consumables, please press 3.","start":21.064999,"end":25.965,"sentiment":"neutral","sentiment_score":0.01704910109666261}],"sentiment":"neutral","sentiment_score":0.09650147758762945,"num_words":55,"start":0.24,"end":25.965},{"sentences":[{"text":"To inquire about purchasing a Konica Minolta device or solution, please press 6.","start":26.699999,"end":31.919998,"sentiment":"neutral","sentiment_score":0.02748797447062456},{"text":"For any accounts, invoice, or payment queries, please email servicedesk@KonicaMinolta.com.au.","start":32.62,"end":39.76,"sentiment":"neutral","sentiment_score":0.007797425426542759},{"text":"Or to speak to our reception, please press 0.","start":40.265003,"end":43.485,"sentiment":"neutral","sentiment_score":-0.017510381837685902},{"text":"Hi.","start":81.310005,"end":81.630005,"sentiment":"neutral","sentiment_score":-0.003055643290281296},{"text":"You have contacted Konica Minolta.","start":81.630005,"end":83.49,"sentiment":"neutral","sentiment_score":-0.14983404278755189}],"sentiment":"neutral","sentiment_score":-0.012486878194307027,"num_words":38,"start":26.699999,"end":83.49},{"sentences":[{"text":"Our receptionist is currently handling another call.","start":84.43,"end":87.47694,"sentiment":"negative","sentiment_score":-0.586652934551239},{"text":"Please leave a message, and the reception team will get back to you shortly.","start":87.63694,"end":91.73694,"sentiment":"neutral","sentiment_score":-0.1864343530365399}],"sentiment":"neutral","sentiment_score":-0.3198405468747729,"num_words":21,"start":84.43,"end":91.73694}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Konica Minolta Business Solutions Australia. If you're calling about the recent communication you have received in relation to the CSRC IP change, please press 2. For technical support or machine service, please press 1. For software support, please press 2. To order toner,\n\nChannel 0: To order\n\nChannel 1: drum\n\nChannel 0: turner,\n\nChannel 1: units,\n\nChannel 0: drug units,\n\nChannel 1: or other consumables,\n\nChannel 0: or other consumables,\n\nChannel 1: please press 3.\n\nChannel 0: please press 3.\n\nChannel 1: To inquire about purchasing a Konica Minolta device or solution, please press 6. For any accounts, invoice, or payment queries, please email servicedesk@KonicaMinolta.com.au. Or to speak to our reception, please press 0. Hi. You have contacted Konica Minolta.\n\nOur receptionist is currently handling another call. Please leave a message, and the reception team will get back to you shortly.","paragraphs":[{"sentences":[{"text":"Thank you for calling Konica Minolta Business Solutions Australia.","start":0.24,"end":3.62,"sentiment":"positive","sentiment_score":0.5111616982354058},{"text":"If you're calling about the recent communication you have received in relation to the CSRC IP change, please press 2.","start":4.64,"end":12.42,"sentiment":"neutral","sentiment_score":0.020907032117247582},{"text":"For technical support or machine service, please press 1.","start":13.304999,"end":16.925,"sentiment":"neutral","sentiment_score":0.0035605579614639282},{"text":"For software support, please press 2.","start":17.625,"end":20.445,"sentiment":"neutral","sentiment_score":0.011566701189925274},{"text":"To order toner,","start":21.064999,"end":22.125,"sentiment":"neutral","sentiment_score":0.01735581209262212}],"sentiment":"neutral","sentiment_score":0.11004486364966377,"channel":1,"num_words":47,"start":0.24,"end":22.125},{"sentences":[{"text":"To order","start":21.654999,"end":22.375,"sentiment":"neutral","sentiment_score":0.013483868911862373}],"sentiment":"neutral","sentiment_score":0.013483868911862373,"channel":0,"num_words":2,"start":21.654999,"end":22.375},{"sentences":[{"text":"drum","start":22.345,"end":22.664999,"sentiment":"neutral","sentiment_score":0.027669209986925125}],"sentiment":"neutral","sentiment_score":0.027669209986925125,"channel":1,"num_words":1,"start":22.345,"end":22.664999},{"sentences":[{"text":"turner,","start":22.375,"end":22.875,"sentiment":"neutral","sentiment_score":0.020988602191209793}],"sentiment":"neutral","sentiment_score":0.020988602191209793,"channel":0,"num_words":1,"start":22.375,"end":22.875},{"sentences":[{"text":"units,","start":22.664999,"end":23.164999,"sentiment":"neutral","sentiment_score":0.02059899270534515}],"sentiment":"neutral","sentiment_score":0.02059899270534515,"channel":1,"num_words":1,"start":22.664999,"end":23.164999},{"sentences":[{"text":"drug units,","start":23.015,"end":23.914999,"sentiment":"neutral","sentiment_score":0.028914155438542366}],"sentiment":"neutral","sentiment_score":0.028914155438542366,"channel":0,"num_words":2,"start":23.015,"end":23.914999},{"sentences":[{"text":"or other consumables,","start":23.465,"end":24.445,"sentiment":"neutral","sentiment_score":0.015824607263008755}],"sentiment":"neutral","sentiment_score":0.015824607263008755,"channel":1,"num_words":3,"start":23.465,"end":24.445},{"sentences":[{"text":"or other consumables,","start":24.055,"end":25.195,"sentiment":"neutral","sentiment_score":0.01511214611430963}],"sentiment":"neutral","sentiment_score":0.01511214611430963,"channel":0,"num_words":3,"start":24.055,"end":25.195},{"sentences":[{"text":"please press 3.","start":24.824999,"end":25.965,"sentiment":"neutral","sentiment_score":0.013243550434708595}],"sentiment":"neutral","sentiment_score":0.013243550434708595,"channel":1,"num_words":3,"start":24.824999,"end":25.965},{"sentences":[{"text":"please press 3.","start":25.494999,"end":26.715,"sentiment":"neutral","sentiment_score":0.01105455495417118}],"sentiment":"neutral","sentiment_score":0.01105455495417118,"channel":0,"num_words":3,"start":25.494999,"end":26.715},{"sentences":[{"text":"To inquire about purchasing a Konica Minolta device or solution, please press 6.","start":26.699999,"end":31.919998,"sentiment":"neutral","sentiment_score":0.02748797447062456},{"text":"For any accounts, invoice, or payment queries, please email servicedesk@KonicaMinolta.com.au.","start":32.62,"end":39.76,"sentiment":"neutral","sentiment_score":0.007797425426542759},{"text":"Or to speak to our reception, please press 0.","start":40.265003,"end":43.485,"sentiment":"neutral","sentiment_score":-0.017510381837685902},{"text":"Hi.","start":81.310005,"end":81.630005,"sentiment":"neutral","sentiment_score":-0.003055643290281296},{"text":"You have contacted Konica Minolta.","start":81.630005,"end":83.49,"sentiment":"neutral","sentiment_score":-0.14983404278755189}],"sentiment":"neutral","sentiment_score":-0.012486878194307027,"channel":1,"num_words":38,"start":26.699999,"end":83.49},{"sentences":[{"text":"Our receptionist is currently handling another call.","start":84.43,"end":87.47694,"sentiment":"negative","sentiment_score":-0.586652934551239},{"text":"Please leave a message, and the reception team will get back to you shortly.","start":87.63694,"end":91.73694,"sentiment":"neutral","sentiment_score":-0.1864343530365399}],"sentiment":"neutral","sentiment_score":-0.3198405468747729,"channel":1,"num_words":21,"start":84.43,"end":91.73694}]},"summary":{"result":"success","short":"The caller reaches a recorded message with various options for different inquiries including CSRC IP change, technical support, software support, and accounts. They are also directed to email or press zero to speak to reception. When prompted to leave a message, the receptionist is currently busy and will get back to the caller shortly."},"intents":{"segments":[{"text":"You have contacted Konica Minolta. Our receptionist is currently handling another call. Please leave a message, and the reception team will get back to you shortly.","start_word":99,"end_word":124,"intents":[{"intent":"Informing about communication","confidence_score":0.0009633704},{"intent":"Requesting response","confidence_score":0.008977487}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Konica Minolta Business Solutions Australia.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.5187538862228394},{"text":"If you're calling about the recent communication you have received in relation to the CSRC IP change, please press 2. For technical support or machine service, please press 1. For software support, please press 2. To order toner, To order drum turner, units, drug units, or other consumables, or other consumables, please press 3. please press 3. To inquire about purchasing a Konica Minolta device or solution, please press 6. For any accounts, invoice, or payment queries, please email servicedesk@KonicaMinolta.com.au. Or to speak to our reception, please press 0. Hi. You have contacted Konica Minolta.","start_word":9,"end_word":103,"sentiment":"neutral","sentiment_score":0.0010515633039176464},{"text":"Our receptionist is currently handling another call.","start_word":104,"end_word":110,"sentiment":"negative","sentiment_score":-0.5802710652351379},{"text":"Please leave a message, and the reception team will get back to you shortly.","start_word":111,"end_word":124,"sentiment":"neutral","sentiment_score":-0.1937846541404724}],"average":{"sentiment":"neutral","sentiment_score":-0.0030679368468188735}}}}