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Steve, it's Ronald from Cloud Solution IT. How are you doing today? I'm doing wonderful. No complain. It's Friday, last day of work. Alright? Steve, I am not yep. I I am not so sure if you can still remember the company because the last time that we touched base with you, it was way back September of last year. During that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Steve, it's Cloud Solution IT. Hi. Yeah. Steve, once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, Power Apps, and many more. And the reason for my call today, Steve, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time this coming week, maybe on the third or fourth week of this month. Mhmm. 20 ports, sir. Last week, sir. Yeah. That that will be okay, sir. How about the '26, sir? 11AM? Sorry. 11AM. You are in WA. Right? Yep. Yes. 11AM your time, sir. That that would be okay. Alright. Okay. So, Steve, the same thing, I'll be sending you a calendar invite on the twenty sixth, and maybe I can call you out or or call you again on the twenty sixth just to check if there's any changes regarding your schedule. Alright? Alright. Thank you so much, Steve, and enjoy your Friday, sir. Alright. Thank you. Alright. 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Good morning. I would like to speak with Steve Pratt. Yeah. My name is Ronald from Cloud Solution IT.\n\nThank you. Yeah. Good morning. Yeah. Good morning.\n\nSteve, it's Ronald from Cloud Solution IT. How are you doing today? I'm doing wonderful. No complain. It's Friday, last day of work.\n\nAlright? Steve, I am not yep. I I am not so sure if you can still remember the company because the last time that we touched base with you, it was way back September of last year. During that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Steve, it's Cloud Solution IT.\n\nHi. Yeah. Steve, once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, Power Apps, and many more. And the reason for my call today, Steve, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.\n\nAnd we're hoping that you have an available time this coming week, maybe on the third or fourth week of this month. Mhmm. 20 ports, sir. Last week, sir. Yeah.\n\nThat that will be okay, sir. How about the '26, sir? 11AM? Sorry. 11AM.\n\nYou are in WA. Right? Yep. Yes. 11AM your time, sir.\n\nThat that would be okay. Alright. Okay. So, Steve, the same thing, I'll be sending you a calendar invite on the twenty sixth, and maybe I can call you out or or call you again on the twenty sixth just to check if there's any changes regarding your schedule. Alright?\n\nAlright. Thank you so much, Steve, and enjoy your Friday, sir. Alright. Thank you. 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to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":140.89,"end":149.87,"sentiment":"neutral","sentiment_score":-0.02911390779683223},{"text":"Name of the company again, Steve, it's Cloud Solution IT.","start":150.65,"end":154.18999,"sentiment":"neutral","sentiment_score":-0.02309687826782465}],"sentiment":"neutral","sentiment_score":-0.05931532268144497,"num_words":73,"start":127.064995,"end":154.18999},{"sentences":[{"text":"Hi.","start":156.385,"end":156.885,"sentiment":"neutral","sentiment_score":0.016735173761844635},{"text":"Yeah.","start":157.105,"end":157.265,"sentiment":"neutral","sentiment_score":0.017983682453632355},{"text":"Steve, once again, Cloud Solution IT, we are a managed service provider.","start":157.265,"end":161.365,"sentiment":"neutral","sentiment_score":0.0076663110715647536},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and 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Ports Authority. Please select from the following options. For port access and MC inquiries, press 1. For trade and property inquiries, press 2. For fishing boat harbor pen inquiries, press 3.\n\nFor accounts payable, press 4. For accounts receivable, press 5. For all other inquiries, press 6. Alex speaking. I can see if he's available.\n\nMay I ask who's calling? One moment. I'll just place you on hold. Hello. Steve speaking.\n\nHello? Good. How are you? That's it. Uh-huh.\n\nNo. I'm I'm I'm booked out for a couple of weeks, mate. So the earliest would be the twenty fourth. Yep. That should be okay.\n\nCorrect. Yes. That will be okay. Mhmm. Sure.\n\nYep. Alright. You too. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Midwest Ports Authority.","start":0.24,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.012778676425417265},{"text":"Please select from the following options.","start":2.72,"end":4.74,"sentiment":"neutral","sentiment_score":0.007275348839660485},{"text":"For port access and MC inquiries, press 1.","start":5.8399997,"end":9.46,"sentiment":"neutral","sentiment_score":0.009212986042257398},{"text":"For trade and property inquiries, press 2.","start":10.24,"end":13.219999,"sentiment":"neutral","sentiment_score":0.012696398555168084},{"text":"For fishing boat harbor pen inquiries, press 3.","start":13.985,"end":17.445,"sentiment":"neutral","sentiment_score":0.012649945099838078}],"sentiment":"neutral","sentiment_score":0.010805198791786097,"num_words":32,"start":0.24,"end":17.445},{"sentences":[{"text":"For accounts payable, press 4.","start":18.145,"end":20.485,"sentiment":"neutral","sentiment_score":0.010651910677552223},{"text":"For 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Please select from the following options. For port access and MC inquiries, press 1. For trade and property inquiries, press 2. For fishing boat harbor pen inquiries, press 3.\n\nFor accounts payable, press 4. For accounts receivable, press 5. For all other inquiries, press 6. Alex speaking.\n\nChannel 0: Yeah. Good morning. I would like to speak with Steve Pratt.\n\nChannel 1: I can see if he's available. May I ask who's calling?\n\nChannel 0: Yeah. My name is Ronald from Cloud Solution IT.\n\nChannel 1: One moment. I'll just place you on hold.\n\nChannel 0: Thank you. Yeah.\n\nChannel 1: Hello.\n\nChannel 0: Good\n\nChannel 1: Steve\n\nChannel 0: morning.\n\nChannel 1: speaking.\n\nChannel 0: Yeah. Good morning. Steve, it's Ronald from Cloud Solution IT. How are you\n\nChannel 1: Hello?\n\nChannel 0: doing today?\n\nChannel 1: Good. How are you?\n\nChannel 0: I'm doing wonderful. No complain. It's Friday, last day of work. Alright?\n\nChannel 1: That's it.\n\nChannel 0: Steve, I am not yep. I I am not so sure if you can still remember the company because the last time that we touched base with you, it was way back September of last year. During that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Steve, it's Cloud Solution IT.\n\nChannel 1: Uh-huh.\n\nChannel 0: Hi. Yeah. Steve, once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, Power Apps, and many more. And the reason for my call today, Steve, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.\n\nAnd we're hoping that you have an available time this coming week, maybe on the third or fourth week of this month.\n\nChannel 1: No. I'm I'm I'm booked out for a couple of weeks, mate.\n\nChannel 0: Mhmm.\n\nChannel 1: So the earliest would be the twenty fourth.\n\nChannel 0: 20 ports, sir. Last week, sir. Yeah. That that will be okay, sir. How about the '26, sir?\n\nChannel 1: Yep. That should be okay.\n\nChannel 0: 11AM? Sorry. 11AM. You are in WA. Right?\n\nChannel 1: Correct.\n\nChannel 0: Yep. Yes. 11AM your time, sir. That that would be okay.\n\nChannel 1: Yes. That will be okay.\n\nChannel 0: Alright. Okay. So, Steve, the same thing, I'll be sending you a calendar invite on the twenty sixth, and maybe I can call you out or or call you again on the twenty sixth just to check if there's\n\nChannel 1: Mhmm.\n\nChannel 0: any changes regarding your schedule. Alright?\n\nChannel 1: Sure. Yep.\n\nChannel 0: Alright. Thank you so much, Steve, and enjoy your Friday, sir.\n\nChannel 1: Alright. You too. Thanks.\n\nChannel 0: Alright. Thank you. Alright. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Midwest Ports Authority.","start":0.24,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.012778676425417265},{"text":"Please select from the following options.","start":2.72,"end":4.74,"sentiment":"neutral","sentiment_score":0.007275348839660485},{"text":"For port access and MC inquiries, press 1.","start":5.8399997,"end":9.46,"sentiment":"neutral","sentiment_score":0.009212986042257398},{"text":"For trade and property inquiries, press 2.","start":10.24,"end":13.219999,"sentiment":"neutral","sentiment_score":0.012696398555168084},{"text":"For fishing boat harbor pen inquiries, press 3.","start":13.985,"end":17.445,"sentiment":"neutral","sentiment_score":0.012649945099838078}],"sentiment":"neutral","sentiment_score":0.010805198791786097,"channel":1,"num_words":32,"start":0.24,"end":17.445},{"sentences":[{"text":"For accounts payable, press 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Pratt.","start":44.305,"end":46.885002,"sentiment":"neutral","sentiment_score":0.0869446350261569}],"sentiment":"neutral","sentiment_score":0.11581049927256325,"channel":0,"num_words":11,"start":43.105003,"end":46.885002},{"sentences":[{"text":"I can see if he's available.","start":49.175,"end":50.635002,"sentiment":"neutral","sentiment_score":0.05293780999879042},{"text":"May I ask who's calling?","start":50.695,"end":51.915,"sentiment":"neutral","sentiment_score":0.01315208813175559}],"sentiment":"neutral","sentiment_score":0.03485339096832005,"channel":1,"num_words":11,"start":49.175,"end":51.915},{"sentences":[{"text":"Yeah.","start":52.625,"end":52.865,"sentiment":"neutral","sentiment_score":0.04022860899567604},{"text":"My name is Ronald from Cloud Solution 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work.","start":124.51,"end":126.825,"sentiment":"neutral","sentiment_score":-0.014867201757927736},{"text":"Alright?","start":127.064995,"end":127.564995,"sentiment":"neutral","sentiment_score":0.014064420014619827}],"sentiment":"neutral","sentiment_score":0.19199967524036765,"channel":0,"num_words":12,"start":122.43,"end":127.564995},{"sentences":[{"text":"That's it.","start":128.225,"end":129.045,"sentiment":"neutral","sentiment_score":-0.010900776833295822}],"sentiment":"neutral","sentiment_score":-0.010900776833295822,"channel":1,"num_words":2,"start":128.225,"end":129.045},{"sentences":[{"text":"Steve, I am not yep.","start":128.58499,"end":130.025,"sentiment":"neutral","sentiment_score":-0.13102612346410752},{"text":"I I am not so sure if you can still remember the company because the last time that we touched base with you, it was way back September of last year.","start":130.025,"end":139.485,"sentiment":"neutral","sentiment_score":-0.08712974106592516},{"text":"During that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":140.89,"end":149.87,"sentiment":"neutral","sentiment_score":-0.02911390779683223},{"text":"Name of the company again, Steve, it's Cloud Solution IT.","start":150.65,"end":154.18999,"sentiment":"neutral","sentiment_score":-0.02309687826782465}],"sentiment":"neutral","sentiment_score":-0.06033448577444586,"channel":0,"num_words":72,"start":128.58499,"end":154.18999},{"sentences":[{"text":"Uh-huh.","start":154.89,"end":155.39,"sentiment":"neutral","sentiment_score":-0.02006096951663494}],"sentiment":"neutral","sentiment_score":-0.02006096951663494,"channel":1,"num_words":1,"start":154.89,"end":155.39},{"sentences":[{"text":"Hi.","start":156.385,"end":156.885,"sentiment":"neutral","sentiment_score":0.016735173761844635},{"text":"Yeah.","start":157.105,"end":157.265,"sentiment":"neutral","sentiment_score":0.017983682453632355},{"text":"Steve, once again, Cloud Solution IT, we are a managed service provider.","start":157.265,"end":161.365,"sentiment":"neutral","sentiment_score":0.0076663110715647536},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, Power Apps, and many more.","start":161.905,"end":175.12,"sentiment":"neutral","sentiment_score":0.11192193047867881},{"text":"And the reason for my call today, Steve, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":175.5,"end":186.4,"sentiment":"neutral","sentiment_score":0.1641533196933808}],"sentiment":"neutral","sentiment_score":0.11440777253463036,"channel":0,"num_words":72,"start":156.385,"end":186.4},{"sentences":[{"text":"And we're hoping that you have an available time this coming week, maybe on the third or fourth week of this 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They schedule an introductory meeting for the coming week and discuss the availability of the ports. The representative also sends a calendar invite and offers to call Steve again on the coming week to check for changes."},"intents":{"segments":[{"text":"I would like to speak with Steve Pratt. I can see if he's available. May I ask who's calling? Yeah.","start_word":53,"end_word":72,"intents":[{"intent":"Speak with steve pratt","confidence_score":0.112767264}]},{"text":"And the reason for my call today, Steve, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time this coming week, maybe on the third or fourth week of this month.","start_word":245,"end_word":297,"intents":[{"intent":"Arrange meeting","confidence_score":0.28742722},{"intent":"Schedule meeting","confidence_score":0.13733244}]}]},"sentiments":{"segments":[{"text":"Midwest Ports Authority. Please select from the following options. For port access and MC inquiries, press 1. For trade and property inquiries, press 2. For fishing boat harbor pen inquiries, press 3. For accounts payable, press 4. For accounts receivable, press 5. For all other inquiries, press 6. Alex speaking. Yeah. Good morning. I would like to speak with Steve Pratt. I can see if he's available. May I ask who's calling? Yeah. My name is Ronald from Cloud Solution IT. One moment. I'll just place you on hold. Thank you. Yeah. Hello. Good Steve morning. speaking. Yeah. Good morning. Steve, it's Ronald from Cloud Solution IT. How are you Hello? doing today?","start_word":0,"end_word":112,"sentiment":"neutral","sentiment_score":0.07078912109136581},{"text":"Good.","start_word":113,"end_word":113,"sentiment":"positive","sentiment_score":0.3482476770877838},{"text":"How are you?","start_word":114,"end_word":116,"sentiment":"neutral","sentiment_score":0.28674954175949097},{"text":"I'm doing wonderful.","start_word":117,"end_word":119,"sentiment":"positive","sentiment_score":0.6633590459823608},{"text":"No complain. It's Friday, last day of work. Alright? That's it. Steve, I am not yep. I I am not so sure if you can still remember the company because the last time that we touched base with you, it was way back September of last year. During that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Steve, it's Cloud Solution IT. Uh-huh. Hi. Yeah. Steve, once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, Power Apps, and many more. And the reason for my call today, Steve, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time this coming week, maybe on the third or fourth week of this month. No. I'm I'm I'm booked out for a couple of weeks, mate. Mhmm. So the earliest would be the twenty fourth. 20 ports, sir. Last week, sir. Yeah. That that will be okay, sir. How about the '26, sir? Yep. That should be okay. 11AM? Sorry. 11AM. You are in WA. Right? Correct. Yep. Yes. 11AM your time, sir. That that would be okay. Yes. That will be okay. Alright. Okay. So, Steve, the same thing, I'll be sending you a calendar invite on the twenty sixth, and maybe I can call you out or or call you again on the twenty sixth just to check if there's Mhmm. any changes regarding your schedule. Alright? Sure. Yep.","start_word":120,"end_word":414,"sentiment":"neutral","sentiment_score":0.04532475522008993},{"text":"Alright. Thank you so much, Steve, and enjoy your Friday, sir.","start_word":415,"end_word":425,"sentiment":"positive","sentiment_score":0.6341953873634338},{"text":"Alright. You too.","start_word":426,"end_word":428,"sentiment":"neutral","sentiment_score":0.2902338206768036},{"text":"Thanks.","start_word":429,"end_word":429,"sentiment":"positive","sentiment_score":0.3656365573406219},{"text":"Alright.","start_word":430,"end_word":430,"sentiment":"neutral","sentiment_score":0.2233062982559204},{"text":"Thank you. Alright.","start_word":431,"end_word":433,"sentiment":"positive","sentiment_score":0.5815057754516602},{"text":"Bye bye. Bye.","start_word":434,"end_word":436,"sentiment":"neutral","sentiment_score":0.22159092128276825}],"average":{"sentiment":"neutral","sentiment_score":0.08763249519242344}}}}