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I mean, it it's pretty loose from them because they they will be real they're really harsh on the way that they assess develop sorry, reports and everything like that, and usually only ever say we're gonna approve it if you send us a fluke through a flood model. So it's it's pretty disappointing language because it kinda puts you in a position where you're like, oh, maybe I can just get away with the letter, which look. Maybe you can. If you if you've got a letter from Melbourne Water and just the information of what they've given you, I can try to, you know, craft a scope, I guess, of what we can get through because maybe we we can argue that it's unnecessary to a fraud model and that the area the extension's already not necessarily gonna impact the site. The the problem is if there's any ambiguity, even if we say it's not going to, they'll they'll still ask for a flood study. I guess in in the good thing is we we can just tie in the data review into a a study into a modeling study anyway. So we wouldn't necessarily be significantly different price. Like, it could just be a next stage. But I guess what the way that I'd probably like to approach it is because of how loose they've said it, I'd prefer probably to call the person who you've been speaking to and and clarify what they actually need because yeah. But that's that's a pretty that's pretty disappointing language. It's it. If if if you don't need it, great. But say that. And if you if you do need it, then then say that too. You know? It it like, you've been given oh, they are. Yeah. I I have to do I deal with them every day. Yeah. Yeah. Yeah. It's the it's the classic Melbourne Water way. Look. Yeah. If you if you send through your address, the plans, and the letter that you get from Melbourne Water and any anyone you've spoken to, just like a name or anything so I can be like, okay. That's who I need to call. That would be great. And then I can I can start by calling them first and then getting a quote out to you as soon as I've got off with them and and confirmed what I need to get, what we need to do to get approval? Perfect. Perfect. That's okay. That's perfect. Yeah. Yeah. I've I've I've full phone's fine. If you can at the bottom of the letter, there'd be a there'd be a name of the person. If you could tell me that person as well in the email, that'd be great. I mean, look, you can provide me the letter. You don't have to. If you can, it usually, I can argue a bit more if I see the letter, and then I can be like, okay. Well, this isn't a problem. This is a problem. So if you if you get the letter for me, that that'd be great, and then I can start by getting on to them and and trying to get a better answer out of them rather than what they've given us. Alex, a l e x, DotSimmons, s I, m m, o n s, @swmconsulting.com.au. And if you if you if it bounces back, which we won't, but if it does, then the admin email on our website comes straight to me anyway. No worries. No worries. I'll try and sort this out. Alright. I'll speak to you soon. Cheers. 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This is Alex, SWM Consulting. I missed your phone call. Yes. Oh, yep.\n\nYep. Yep. Yep. Oh, great. Good.\n\nSo they need a flat model then. Okay. I mean, it it's pretty loose from them because they they will be real they're really harsh on the way that they assess develop sorry, reports and everything like that, and usually only ever say we're gonna approve it if you send us a fluke through a flood model. So it's it's pretty disappointing language because it kinda puts you in a position where you're like, oh, maybe I can just get away with the letter, which look. Maybe you can.\n\nIf you if you've got a letter from Melbourne Water and just the information of what they've given you, I can try to, you know, craft a scope, I guess, of what we can get through because maybe we we can argue that it's unnecessary to a fraud model and that the area the extension's already not necessarily gonna impact the site. The the problem is if there's any ambiguity, even if we say it's not going to, they'll they'll still ask for a flood study. I guess in in the good thing is we we can just tie in the data review into a a study into a modeling study anyway. So we wouldn't necessarily be significantly different price. Like, it could just be a next stage.\n\nBut I guess what the way that I'd probably like to approach it is because of how loose they've said it, I'd prefer probably to call the person who you've been speaking to and and clarify what they actually need because yeah. But that's that's a pretty that's pretty disappointing language. It's it. If if if you don't need it, great. But say that.\n\nAnd if you if you do need it, then then say that too. You know? It it like, you've been given oh, they are. Yeah. I I have to do I deal with them every day.\n\nYeah. Yeah. Yeah. It's the it's the classic Melbourne Water way. Look.\n\nYeah. If you if you send through your address, the plans, and the letter that you get from Melbourne Water and any anyone you've spoken to, just like a name or anything so I can be like, okay. That's who I need to call. That would be great. And then I can I can start by calling them first and then getting a quote out to you as soon as I've got off with them and and confirmed what I need to get, what we need to do to get approval?\n\nPerfect. Perfect. That's okay. That's perfect. Yeah.\n\nYeah. I've I've I've full phone's fine. If you can at the bottom of the letter, there'd be a there'd be a name of the person. If you could tell me that person as well in the email, that'd be great. I mean, look, you can provide me the letter.\n\nYou don't have to. If you can, it usually, I can argue a bit more if I see the letter, and then I can be like, okay. Well, this isn't a problem. This is a problem. So if you if you get the letter for me, that that'd be great, and then I can start by getting on to them and and trying to get a better answer out of them rather than what they've given us.\n\nAlex, a l e x, DotSimmons, s I, m m, o n s, @swmconsulting.com.au. And if you if you if it bounces back, which we won't, but if it does, then the admin email on our website comes straight to me anyway. No worries. No worries. I'll try and sort this out.\n\nAlright. I'll speak to you soon. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.24,"end":2.72,"sentiment":"neutral","sentiment_score":0.020472537726163864},{"text":"This is Alex, SWM Consulting.","start":2.72,"end":4.5599995,"sentiment":"neutral","sentiment_score":0.024787097796797754},{"text":"I missed your phone call.","start":4.5599995,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.0043153736740350725},{"text":"Yes.","start":13.12,"end":13.425,"sentiment":"neutral","sentiment_score":0.07645076513290405},{"text":"Oh, 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us.","start":238.72,"end":248.995,"sentiment":"neutral","sentiment_score":0.15587478449068418}],"sentiment":"neutral","sentiment_score":0.11185941022711915,"num_words":77,"start":229.92,"end":248.995},{"sentences":[{"text":"Alex, a l e x, DotSimmons, s I, m m, o n s, @swmconsulting.com.au.","start":252.975,"end":267.49,"sentiment":"neutral","sentiment_score":0.01594753483576434},{"text":"And if you if you if it bounces back, which we won't, but if it does, then the admin email on our website comes straight to me anyway.","start":269.28497,"end":276.185,"sentiment":"neutral","sentiment_score":-0.011916966044477053},{"text":"No worries.","start":280.03293,"end":280.61295,"sentiment":"neutral","sentiment_score":0.02434920333325863},{"text":"No worries.","start":281.55292,"end":282.11295,"sentiment":"neutral","sentiment_score":0.07066051661968231},{"text":"I'll try and sort this 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Rory speaking. Hi, mate. Do do you guys do flood or or water engineering? Yep. Cool. We've had some we just need to we've had some correspondence back from Melbourne Water. We're we lodge some plans with them for a property in Bentley. So we're in a flood zone there, you know, like half of Bentley is. And, yeah, we just need that all they want from us, some just waiting on some flow rate data from Melbourne Water. So that's on the way to me. Well, I don't know if I need a flood model, but I did ask them that and they just said, oh, you know, we just need proof that the extension will be able to deal with the, you know, the information you get from from the flow rate. Does that make sense to you? Right. Yes. Yeah. Right. Yep. Good. They've been a nightmare to deal with. Like, you know, five it takes five yeah. That takes five days to get back to you, and then it's just another five days after that that you hear back and it's just ridiculous. So yeah, yep. Yeah. Okay. Alright. So I'll just send you what the the number, my reference number from Melbourne Water and then the address, and I'll get, yeah, I'll get the plans. We've only got a floor plan. Is that gonna suffice? Yeah. Yep. Yeah. Goody. What's your what's your birthday? No there. Yep. Yep. Awesome. Alright. Thanks, mate. I'll I'll shoot someone over to you shortly. Cheers, mate. Bye. 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Rory speaking. Hi, mate. Do do you guys do flood or or water engineering? Yep.\n\nCool. We've had some we just need to we've had some correspondence back from Melbourne Water. We're we lodge some plans with them for a property in Bentley. So we're in a flood zone there, you know, like half of Bentley is. And, yeah, we just need that all they want from us, some just waiting on some flow rate data from Melbourne Water.\n\nSo that's on the way to me. Well, I don't know if I need a flood model, but I did ask them that and they just said, oh, you know, we just need proof that the extension will be able to deal with the, you know, the information you get from from the flow rate. Does that make sense to you? Right. Yes.\n\nYeah. Right. Yep. Good. They've been a nightmare to deal with.\n\nLike, you know, five it takes five yeah. That takes five days to get back to you, and then it's just another five days after that that you hear back and it's just ridiculous. So yeah, yep. Yeah. Okay.\n\nAlright. So I'll just send you what the the number, my reference number from Melbourne Water and then the address, and I'll get, yeah, I'll get the plans. We've only got a floor plan. Is that gonna suffice? Yeah.\n\nYep. Yeah. Goody. What's your what's your birthday? No there.\n\nYep. Yep. Awesome. Alright. Thanks, mate.\n\nI'll I'll shoot someone over to you shortly. Cheers, mate. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.32,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.009353001601994038},{"text":"Rory speaking.","start":0.71999997,"end":1.54,"sentiment":"neutral","sentiment_score":0.012307795695960522},{"text":"Hi, mate.","start":6.3999996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.02143732365220785},{"text":"Do do you guys do flood or or water engineering?","start":8.24,"end":12.42,"sentiment":"neutral","sentiment_score":0.015088476333767175},{"text":"Yep.","start":14.695,"end":15.014999,"sentiment":"neutral","sentiment_score":0.13780629634857178}],"sentiment":"neutral","sentiment_score":0.022845893749035895,"num_words":16,"start":0.32,"end":15.014999},{"sentences":[{"text":"Cool.","start":15.014999,"end":15.514999,"sentiment":"neutral","sentiment_score":0.2445642054080963},{"text":"We've had some we just need to we've had some correspondence back from Melbourne 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you know, we just need proof that the extension will be able to deal with the, you know, the information you get from from the flow rate.","start":46.885002,"end":60.46,"sentiment":"neutral","sentiment_score":0.00005839955216894547},{"text":"Does that make sense to 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with.","start":161.26001,"end":163.12001,"sentiment":"negative","sentiment_score":-0.6222329182284219}],"sentiment":"negative","sentiment_score":-0.40435072711922904,"num_words":11,"start":130.91501,"end":163.12001},{"sentences":[{"text":"Like, you know, five it takes five yeah.","start":164.54001,"end":167.66,"sentiment":"neutral","sentiment_score":-0.24869065545499325},{"text":"That takes five days to get back to you, and then it's just another five days after that that you hear back and it's just ridiculous.","start":167.66,"end":173.12001,"sentiment":"neutral","sentiment_score":-0.298483370588376},{"text":"So yeah, yep.","start":173.26001,"end":177.135,"sentiment":"neutral","sentiment_score":-0.05444020529588064},{"text":"Yeah.","start":202.13,"end":202.37001,"sentiment":"neutral","sentiment_score":0.07226491719484329},{"text":"Okay.","start":202.37001,"end":202.87001,"sentiment":"neutral","sentiment_score":0.0809127539396286}],"sentiment":"neutral","sentiment_score":-0.25026245701771516,"num_words":39,"start":164.54001,"end":202.87001},{"sentences":[{"text":"Alright.","start":203.105,"end":203.605,"sentiment":"neutral","sentiment_score":0.12413611263036728},{"text":"So I'll just send you what the the number, my reference number from Melbourne Water and then the address, and I'll get, yeah, I'll get the plans.","start":203.985,"end":214.08499,"sentiment":"neutral","sentiment_score":0.1891690252555741},{"text":"We've only got a floor plan.","start":214.22499,"end":215.985,"sentiment":"neutral","sentiment_score":0.10594430814186732},{"text":"Is that gonna suffice?","start":215.985,"end":217.605,"sentiment":"neutral","sentiment_score":0.17301269061863422},{"text":"Yeah.","start":218.14499,"end":218.64499,"sentiment":"neutral","sentiment_score":0.1734228879213333}],"sentiment":"neutral","sentiment_score":0.17263690496866518,"num_words":39,"start":203.105,"end":218.64499},{"sentences":[{"text":"Yep.","start":228.89,"end":229.39,"sentiment":"neutral","sentiment_score":0.16835221648216248},{"text":"Yeah.","start":249.06,"end":249.3,"sentiment":"neutral","sentiment_score":0.13549724221229553},{"text":"Goody.","start":249.3,"end":249.7,"sentiment":"neutral","sentiment_score":0.226499542593956},{"text":"What's your what's your birthday?","start":249.7,"end":251.22,"sentiment":"neutral","sentiment_score":0.03751885145902634},{"text":"No there.","start":251.22,"end":251.88,"sentiment":"neutral","sentiment_score":-0.03223288618028164}],"sentiment":"neutral","sentiment_score":0.06534774862229824,"num_words":10,"start":228.89,"end":251.88},{"sentences":[{"text":"Yep.","start":254.81999,"end":255.31999,"sentiment":"neutral","sentiment_score":0.02572521939873695},{"text":"Yep.","start":260.18,"end":260.68,"sentiment":"neutral","sentiment_score":0.02349185012280941},{"text":"Awesome.","start":278.02,"end":278.34,"sentiment":"positive","sentiment_score":0.364516019821167},{"text":"Alright.","start":278.34,"end":278.74,"sentiment":"neutral","sentiment_score":0.24873483180999756},{"text":"Thanks, mate.","start":278.74,"end":279.3,"sentiment":"positive","sentiment_score":0.4042200744152069}],"sentiment":"neutral","sentiment_score":0.24515134499718746,"num_words":6,"start":254.81999,"end":279.3},{"sentences":[{"text":"I'll I'll shoot someone over to you shortly.","start":279.3,"end":281.24,"sentiment":"neutral","sentiment_score":0.0565234050154686},{"text":"Cheers, mate.","start":283.78,"end":284.41998,"sentiment":"positive","sentiment_score":0.3758576512336731},{"text":"Bye.","start":284.41998,"end":284.91998,"sentiment":"neutral","sentiment_score":0.2000783383846283},{"text":"Bye.","start":285.78,"end":286.28,"sentiment":"neutral","sentiment_score":-0.07127100974321365}],"sentiment":"neutral","sentiment_score":0.11105915593604247,"num_words":12,"start":279.3,"end":286.28}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Rory speaking.\n\nChannel 0: Hi. This is Alex, SWM Consulting. I missed your phone call.\n\nChannel 1: Hi, mate. Do do you guys do flood or or water engineering?\n\nChannel 0: Yes.\n\nChannel 1: Yep. Cool. We've had some we just need to we've had some correspondence back from Melbourne Water. We're\n\nChannel 0: Oh,\n\nChannel 1: we lodge\n\nChannel 0: yep.\n\nChannel 1: some plans with them for a property in Bentley.\n\nChannel 0: Yep.\n\nChannel 1: So we're in a flood zone there, you know, like half of Bentley is.\n\nChannel 0: Yep. Yep.\n\nChannel 1: And, yeah, we just need that all they want from us, some just waiting on some flow rate data from Melbourne Water.\n\nChannel 0: Oh, great.\n\nChannel 1: So that's\n\nChannel 0: Good.\n\nChannel 1: on the way to me.\n\nChannel 0: So they need a flat model then.\n\nChannel 1: Well, I don't know if I need a flood model, but I did ask them that and they just said, oh, you know, we just need proof that the extension will be able to deal with the, you know, the information you get from from the flow rate. Does that make sense to you?\n\nChannel 0: Okay. I mean, it it's pretty loose from them because they they will be real they're really harsh on the way that they assess develop sorry, reports and everything like that, and usually only ever say we're gonna approve it if you send us a fluke through a flood model.\n\nChannel 1: Right.\n\nChannel 0: So it's it's pretty disappointing language because it kinda puts you in a position where you're like, oh, maybe I can just get away with the letter, which look. Maybe you can. If you if you've got a letter from Melbourne Water and just the information of what they've given you, I can try to, you know, craft a scope, I guess, of what we can get through because maybe we we can argue that it's unnecessary to a fraud model and that the area the extension's already not necessarily gonna impact the site.\n\nChannel 1: Yes.\n\nChannel 0: The the problem is if there's any ambiguity, even if we say it's not going to, they'll they'll still ask for a flood study. I guess in in the good thing is we we can just tie in the data review into a a study into a modeling study anyway. So we wouldn't necessarily\n\nChannel 1: Yeah. Right.\n\nChannel 0: be significantly different price. Like, it could just be a next stage.\n\nChannel 1: Yep.\n\nChannel 0: But I guess what the way that I'd probably like to approach it is because of how loose they've said it, I'd prefer probably to call the person who you've been speaking to and and clarify what they actually need because yeah. But that's that's a pretty that's pretty disappointing language. It's it. If if if you don't need it, great. But say that.\n\nAnd if you if you do need it, then then say\n\nChannel 1: Good.\n\nChannel 0: that too. You know? It it\n\nChannel 1: They've been\n\nChannel 0: like,\n\nChannel 1: a nightmare\n\nChannel 0: you've been\n\nChannel 1: to\n\nChannel 0: given\n\nChannel 1: deal with.\n\nChannel 0: oh, they are.\n\nChannel 1: Like,\n\nChannel 0: Yeah. I I\n\nChannel 1: you\n\nChannel 0: have to do\n\nChannel 1: know,\n\nChannel 0: I deal\n\nChannel 1: five\n\nChannel 0: with them every\n\nChannel 1: it\n\nChannel 0: day.\n\nChannel 1: takes five yeah. That takes five days to get back to you, and then it's just another\n\nChannel 0: Yeah.\n\nChannel 1: five days after that that you hear back\n\nChannel 0: Yeah.\n\nChannel 1: and it's just ridiculous. So\n\nChannel 0: Yeah. It's the it's the classic Melbourne Water way. Look.\n\nChannel 1: yeah,\n\nChannel 0: Yeah.\n\nChannel 1: yep.\n\nChannel 0: If you if you send through your address, the plans, and the letter that you get from Melbourne Water and any anyone you've spoken to, just like a name or anything so I can be like, okay. That's who I need to call. That would be great. And then I can I can start by calling them first and then getting a quote out to you as soon as I've got off with them and and confirmed what I need to get, what we need to do to get approval?\n\nChannel 1: Yeah. Okay. Alright. So I'll just send you what the the number, my reference number from Melbourne Water\n\nChannel 0: Perfect. Perfect.\n\nChannel 1: and then the address, and I'll get, yeah, I'll get the plans. We've only got a floor plan. Is that\n\nChannel 0: That's\n\nChannel 1: gonna\n\nChannel 0: okay. That's\n\nChannel 1: suffice?\n\nChannel 0: perfect.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Yeah. I've I've I've full phone's fine. If you can at the bottom of the letter, there'd be a there'd be a name of the person. If you could tell me that person as well in the email, that'd be great.\n\nI mean, look, you can\n\nChannel 1: Yep.\n\nChannel 0: provide me the letter. You don't have to. If you can, it usually, I can argue a bit more if I see the letter, and then I can be like, okay. Well, this isn't a problem. This is a problem.\n\nSo if you if you get the letter for me, that that'd be great, and then I can start by getting on to them and and trying to get a better answer out of them rather than what they've given us.\n\nChannel 1: Yeah. Goody. What's your what's your birthday? No there.\n\nChannel 0: Alex, a l e x,\n\nChannel 1: Yep.\n\nChannel 0: DotSimmons, s I, m m, o n s,\n\nChannel 1: Yep.\n\nChannel 0: @swmconsulting.com.au. And if you if you if it bounces back, which we won't, but if it does, then the admin email on our website comes straight to me anyway.\n\nChannel 1: Awesome. Alright. Thanks, mate. I'll I'll shoot\n\nChannel 0: No\n\nChannel 1: someone\n\nChannel 0: worries.\n\nChannel 1: over to you shortly.\n\nChannel 0: No worries. I'll try and sort this out. Alright.\n\nChannel 1: Cheers, mate.\n\nChannel 0: I'll speak\n\nChannel 1: Bye.\n\nChannel 0: to you soon. Cheers. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.32,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.009353001601994038},{"text":"Rory speaking.","start":0.71999997,"end":1.54,"sentiment":"neutral","sentiment_score":0.012307795695960522}],"sentiment":"neutral","sentiment_score":0.011322864331305027,"channel":1,"num_words":3,"start":0.32,"end":1.54},{"sentences":[{"text":"Hi.","start":2.24,"end":2.72,"sentiment":"neutral","sentiment_score":0.020472537726163864},{"text":"This is Alex, SWM Consulting.","start":2.72,"end":4.5599995,"sentiment":"neutral","sentiment_score":0.024787097796797754},{"text":"I missed your phone call.","start":4.5599995,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.0043153736740350725}],"sentiment":"neutral","sentiment_score":0.015089535916393454,"channel":0,"num_words":11,"start":2.24,"end":5.8599997},{"sentences":[{"text":"Hi, 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Bentley.","start":23.015,"end":25.515,"sentiment":"neutral","sentiment_score":0.023214048395554226}],"sentiment":"neutral","sentiment_score":0.023214048395554226,"channel":1,"num_words":9,"start":23.015,"end":25.515},{"sentences":[{"text":"Yep.","start":26.064999,"end":26.564999,"sentiment":"neutral","sentiment_score":0.032545313239097595}],"sentiment":"neutral","sentiment_score":0.032545313239097595,"channel":0,"num_words":1,"start":26.064999,"end":26.564999},{"sentences":[{"text":"So we're in a flood zone there, you know, like half of Bentley 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Alex asks if they offer flood engineering services and if they need a flood model. Rory explains that they need proof of a flood model and suggests calling the person who called him. Alex requests a quote and gives their reference number and email address. They agree to start by getting a quote and discuss further if needed."},"intents":{"segments":[{"text":"If you if you've got a letter from Melbourne Water and just the information of what they've given you, I can try to, you know, craft a scope, I guess, of what we can get through because maybe we we can argue that it's unnecessary to a fraud model and that the area the extension's already not necessarily gonna impact the site. Yes.","start_word":251,"end_word":313,"intents":[{"intent":"Address concerns","confidence_score":0.00005656752}]},{"text":"The the problem is if there's any ambiguity, even if we say it's not going to, they'll they'll still ask for a flood study.","start_word":315,"end_word":338,"intents":[{"intent":"Clarify ambiguity","confidence_score":0.06194365}]},{"text":"And then I can I can start by calling them first and then getting a quote out to you as soon as I've got off with them and and confirmed what I need to get, what we need to do to get approval?","start_word":588,"end_word":630,"intents":[{"intent":"Get approval","confidence_score":0.12278186}]},{"text":"So I'll just send you what the the number, my reference number from Melbourne Water Perfect. Perfect.","start_word":634,"end_word":650,"intents":[{"intent":"Provide reference number","confidence_score":0.018119445},{"intent":"Send letter","confidence_score":0.12713797},{"intent":"Send email","confidence_score":0.013863606}]},{"text":"I've I've I've full phone's fine. If you can at the bottom of the letter, there'd be a there'd be a name of the person. If you could tell me that person as well in the email, that'd be great.","start_word":680,"end_word":719,"intents":[{"intent":"Update contacts","confidence_score":0.00024602836}]},{"text":"If you can at the bottom of the letter, there'd be a there'd be a name of the person. If you could tell me that person as well in the email, that'd be great. I mean, look, you can Yep. provide me the letter. You don't have to.","start_word":686,"end_word":733,"intents":[{"intent":"Obtain letter","confidence_score":0.034696665}]}]},"sentiments":{"segments":[{"text":"Hello. Rory speaking. Hi. This is Alex, SWM Consulting. I missed your phone call. Hi, mate. Do do you guys do flood or or water engineering? Yes. Yep. Cool. We've had some we just need to we've had some correspondence back from Melbourne Water. We're Oh, we lodge yep. some plans with them for a property in Bentley. Yep. So we're in a flood zone there, you know, like half of Bentley is. Yep. Yep. And, yeah, we just need that all they want from us, some just waiting on some flow rate data from Melbourne Water.","start_word":0,"end_word":96,"sentiment":"neutral","sentiment_score":0.03901453316211701},{"text":"Oh, great. So that's Good.","start_word":97,"end_word":101,"sentiment":"positive","sentiment_score":0.3521767258644104},{"text":"on the way to me. So they need a flat model then. Well, I don't know if I need a flood model, but I did ask them that and they just said, oh, you know, we just need proof that the extension will be able to deal with the, you know, the information you get from from the flow rate. Does that make sense to you? Okay.","start_word":102,"end_word":168,"sentiment":"neutral","sentiment_score":0.012883016839623451},{"text":"I mean, it it's pretty loose from them because they they will be real they're really harsh on the way that they assess develop sorry, reports and everything like that, and usually only ever say we're gonna approve it if you send us a fluke through a flood model. Right. So it's it's pretty disappointing language because it kinda puts you in a position where you're like, oh, maybe I can just get away with the letter, which look. Maybe you can. If you if you've got a letter from Melbourne Water and just the information of what they've given you, I can try to, you know, craft a scope, I guess, of what we can get through because maybe we we can argue that it's unnecessary to a fraud model and that the area the extension's already not necessarily gonna impact the site.","start_word":169,"end_word":312,"sentiment":"negative","sentiment_score":-0.4979858100414276},{"text":"Yes.","start_word":313,"end_word":313,"sentiment":"neutral","sentiment_score":-0.06869134306907654},{"text":"The the problem is if there's any ambiguity, even if we say it's not going to, they'll they'll still ask for a flood study.","start_word":314,"end_word":337,"sentiment":"negative","sentiment_score":-0.4533112943172455},{"text":"I guess in in the good thing is we we can just tie in the data review into a a study into a modeling study anyway. So we wouldn't necessarily Yeah. Right. be significantly different price. Like, it could just be a next stage. Yep. But I guess what the way that I'd probably like to approach it is because of how loose they've said it, I'd prefer probably to call the person who you've been speaking to and and clarify what they actually need because yeah.","start_word":338,"end_word":424,"sentiment":"neutral","sentiment_score":-0.09690120071172714},{"text":"But that's that's a pretty that's pretty disappointing language. It's it.","start_word":425,"end_word":435,"sentiment":"negative","sentiment_score":-0.6773883104324341},{"text":"If if if you don't need it, great. But say that. And if you if you do need it, then then say Good. that too. You know?","start_word":436,"end_word":462,"sentiment":"neutral","sentiment_score":-0.059005655348300934},{"text":"It it They've been like, a nightmare you've been to given deal with.","start_word":463,"end_word":475,"sentiment":"negative","sentiment_score":-0.5486747622489929},{"text":"oh, they are. Like, Yeah. I I you have to do know, I deal five with them every it day. takes five yeah. That takes five days to get back to you, and then it's just another Yeah. five days after that that you hear back Yeah.","start_word":476,"end_word":522,"sentiment":"neutral","sentiment_score":-0.24833911657333377},{"text":"and it's just ridiculous.","start_word":523,"end_word":526,"sentiment":"negative","sentiment_score":-0.6415781378746033},{"text":"So Yeah. It's the it's the classic Melbourne Water way. Look. yeah, Yeah. yep. If you if you send through your address, the plans, and the letter that you get from Melbourne Water and any anyone you've spoken to, just like a name or anything so I can be like, okay. That's who I need to call.","start_word":527,"end_word":583,"sentiment":"neutral","sentiment_score":0.002046791836619377},{"text":"That would be great.","start_word":584,"end_word":587,"sentiment":"positive","sentiment_score":0.4567336142063141},{"text":"And then I can I can start by calling them first and then getting a quote out to you as soon as I've got off with them and and confirmed what I need to get, what we need to do to get approval? Yeah. Okay. Alright. So I'll just send you what the the number, my reference number from Melbourne Water Perfect.","start_word":588,"end_word":649,"sentiment":"neutral","sentiment_score":0.1362826862642842},{"text":"Perfect.","start_word":650,"end_word":650,"sentiment":"positive","sentiment_score":0.5891083478927612},{"text":"and then the address, and I'll get, yeah, I'll get the plans. We've only got a floor plan. Is that That's gonna okay. That's suffice?","start_word":651,"end_word":675,"sentiment":"neutral","sentiment_score":0.18953268229961395},{"text":"perfect.","start_word":676,"end_word":676,"sentiment":"positive","sentiment_score":0.4546632170677185},{"text":"Yeah. Yeah. Yeah. I've I've I've full phone's fine. If you can at the bottom of the letter, there'd be a there'd be a name of the person.","start_word":677,"end_word":704,"sentiment":"neutral","sentiment_score":0.14727655053138733},{"text":"If you could tell me that person as well in the email, that'd be great.","start_word":705,"end_word":719,"sentiment":"positive","sentiment_score":0.35505586862564087},{"text":"I mean, look, you can Yep. provide me the letter. You don't have to. If you can, it usually, I can argue a bit more if I see the letter, and then I can be like, okay. Well, this isn't a problem. This is a problem. So if you if you get the letter for me, that that'd be great, and then I can start by getting on to them and and trying to get a better answer out of them rather than what they've given us. Yeah. Goody. What's your what's your birthday? No there. Alex, a l e x, Yep. DotSimmons, s I, m m, o n s, Yep. @swmconsulting.com.au. And if you if you if it bounces back, which we won't, but if it does, then the admin email on our website comes straight to me anyway.","start_word":720,"end_word":859,"sentiment":"neutral","sentiment_score":0.07107100635766983},{"text":"Awesome.","start_word":860,"end_word":860,"sentiment":"positive","sentiment_score":0.364516019821167},{"text":"Alright.","start_word":861,"end_word":861,"sentiment":"neutral","sentiment_score":0.24873483180999756},{"text":"Thanks, mate.","start_word":862,"end_word":863,"sentiment":"positive","sentiment_score":0.3925783336162567},{"text":"I'll I'll shoot No someone worries. over to you shortly. No worries. I'll try and sort this out. Alright.","start_word":864,"end_word":882,"sentiment":"neutral","sentiment_score":0.09394757449626924},{"text":"Cheers, mate.","start_word":883,"end_word":884,"sentiment":"positive","sentiment_score":0.3758576512336731},{"text":"I'll speak Bye. to you soon. Cheers. Bye. Bye.","start_word":885,"end_word":893,"sentiment":"neutral","sentiment_score":0.2045447693930732}],"average":{"sentiment":"neutral","sentiment_score":-0.07385184231414098}}}}