{"metadata":{"transaction_key":"deprecated","request_id":"019ef75d-32a4-7b40-ade0-5950649e98ed","sha256":"c531cdfb322c912fbd7a871d59976e3856aadc9a342eda9d588d43add0e0d354","created":"2026-06-24T02:02:21.986Z","duration":96.911934,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":260,"output_tokens":77},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":292,"output_tokens":292},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":292,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew. Oh, hi. Good day. This is Andrew from Vigilance AI. Am I speaking to Gaginde? Oh, yes. Just a really quick one. We are a cybersecurity company that helps small IT teams investigate more alerts without using or hiring more analysts. And our a oh, yeah. I'm sorry? Oh, yes. Our AI security analyst works twenty four seven while having a human in the loop, automatically analyze the alerts, and provide a full audit trail. Would you be open to a quick demo? Oh. Oh, certainly. Alright. I I'm really sorry. I didn't know about that, but thank you for updating me. Oh, yes. You too, mate. Yes. I can. Bye bye.","confidence":0.9951172,"words":[{"word":"andrew","start":8.48,"end":8.98,"confidence":0.585083,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":0.08627282083034515},{"word":"oh","start":26.76,"end":27.0,"confidence":0.9892578,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.1435113400220871},{"word":"hi","start":27.0,"end":27.5,"confidence":0.9951172,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.1750357747077942},{"word":"good","start":27.640001,"end":27.960001,"confidence":0.6230469,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.35743069648742676},{"word":"day","start":27.960001,"end":28.460001,"confidence":1.0,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.303941547870636},{"word":"this","start":29.0,"end":29.240002,"confidence":0.94921875,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.14358526468276978},{"word":"is","start":29.240002,"end":29.64,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.13479454815387726},{"word":"andrew","start":29.64,"end":30.04,"confidence":0.99121094,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.15839050710201263},{"word":"from","start":30.04,"end":30.36,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1777752786874771},{"word":"vigilance","start":30.36,"end":30.86,"confidence":0.9765625,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.1445382982492447},{"word":"ai","start":31.400002,"end":31.800001,"confidence":0.90771484,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.14178571105003357},{"word":"am","start":31.800001,"end":31.960001,"confidence":0.9941406,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.0791729986667633},{"word":"i","start":31.960001,"end":32.2,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10593096166849136},{"word":"speaking","start":32.2,"end":32.6,"confidence":0.99902344,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.06262144446372986},{"word":"to","start":32.6,"end":33.1,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09775921702384947},{"word":"gaginde","start":33.4,"end":33.9,"confidence":0.65292966,"punctuated_word":"Gaginde?","sentiment":"neutral","sentiment_score":0.0909585952758789},{"word":"oh","start":37.335,"end":37.575,"confidence":0.92700195,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.02862578257918358},{"word":"yes","start":37.575,"end":37.895,"confidence":0.9663086,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.03449588268995285},{"word":"just","start":37.895,"end":38.295,"confidence":0.5732422,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.023031102493405346},{"word":"a","start":38.295,"end":38.455,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0358169823884964},{"word":"really","start":38.455,"end":38.775,"confidence":1.0,"punctuated_word":"really","sentiment":"neutral","sentiment_score":0.051903460174798965},{"word":"quick","start":38.775,"end":39.015,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.08141183853149414},{"word":"one","start":39.015,"end":39.515,"confidence":0.9707031,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.08179788291454315},{"word":"we","start":39.815,"end":40.135,"confidence":0.8364258,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.05373787134885788},{"word":"are","start":40.135,"end":40.295,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.05219105631113053},{"word":"a","start":40.295,"end":40.455,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07300174236297607},{"word":"cybersecurity","start":40.455,"end":40.955,"confidence":0.8413086,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.05063394829630852},{"word":"company","start":41.415,"end":41.895,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.06396431475877762},{"word":"that","start":41.895,"end":42.135,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07788419723510742},{"word":"helps","start":42.135,"end":42.535,"confidence":0.9941406,"punctuated_word":"helps","sentiment":"neutral","sentiment_score":0.08901318162679672},{"word":"small","start":42.535,"end":42.855,"confidence":0.99902344,"punctuated_word":"small","sentiment":"neutral","sentiment_score":0.10348483175039291},{"word":"it","start":42.855,"end":43.255,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.06724122911691666},{"word":"teams","start":43.255,"end":43.755,"confidence":0.99902344,"punctuated_word":"teams","sentiment":"neutral","sentiment_score":0.049258895218372345},{"word":"investigate","start":44.055,"end":44.555,"confidence":0.98535156,"punctuated_word":"investigate","sentiment":"neutral","sentiment_score":0.052625708281993866},{"word":"more","start":44.695,"end":44.934998,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.04305120557546616},{"word":"alerts","start":44.934998,"end":45.255,"confidence":1.0,"punctuated_word":"alerts","sentiment":"neutral","sentiment_score":0.03611812740564346},{"word":"without","start":45.255,"end":45.655,"confidence":1.0,"punctuated_word":"without","sentiment":"neutral","sentiment_score":0.03964484855532646},{"word":"using","start":45.655,"end":46.155,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.005731821060180664},{"word":"or","start":46.455,"end":46.775,"confidence":0.9770508,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.02273627370595932},{"word":"hiring","start":46.775,"end":47.255,"confidence":1.0,"punctuated_word":"hiring","sentiment":"neutral","sentiment_score":0.010113552212715147},{"word":"more","start":47.255,"end":47.575,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.012425446882843971},{"word":"analysts","start":47.575,"end":48.075,"confidence":0.7145996,"punctuated_word":"analysts.","sentiment":"neutral","sentiment_score":0.021028824150562286},{"word":"and","start":48.455,"end":48.695,"confidence":0.9707031,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.020697562023997307},{"word":"our","start":48.695,"end":48.855,"confidence":0.89208984,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.015859315171837807},{"word":"a","start":49.77,"end":50.050003,"confidence":0.58691406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.012221349403262138},{"word":"oh","start":50.33,"end":50.49,"confidence":0.9916992,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.003710305318236351},{"word":"yeah","start":50.49,"end":50.73,"confidence":0.9916992,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.007398026064038277},{"word":"i'm","start":50.73,"end":50.89,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04187658429145813},{"word":"sorry","start":50.89,"end":51.39,"confidence":0.91967773,"punctuated_word":"sorry?","sentiment":"neutral","sentiment_score":-0.04457657039165497},{"word":"oh","start":53.77,"end":53.93,"confidence":0.986084,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.034289635717868805},{"word":"yes","start":53.93,"end":54.43,"confidence":0.9970703,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.06540542840957642},{"word":"our","start":54.89,"end":55.05,"confidence":0.8120117,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":0.0650528073310852},{"word":"ai","start":55.05,"end":55.45,"confidence":0.9980469,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.08904702216386795},{"word":"security","start":55.45,"end":55.95,"confidence":0.9902344,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.03523426502943039},{"word":"analyst","start":56.010002,"end":56.49,"confidence":0.9160156,"punctuated_word":"analyst","sentiment":"neutral","sentiment_score":0.05982484668493271},{"word":"works","start":56.49,"end":56.89,"confidence":1.0,"punctuated_word":"works","sentiment":"neutral","sentiment_score":0.0943017154932022},{"word":"twenty","start":56.89,"end":57.21,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.1142554134130478},{"word":"four","start":57.21,"end":57.45,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.0967058092355728},{"word":"seven","start":57.45,"end":57.95,"confidence":0.9980469,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.09483671188354492},{"word":"while","start":58.49,"end":58.81,"confidence":0.8769531,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.07700159400701523},{"word":"having","start":58.81,"end":59.13,"confidence":1.0,"punctuated_word":"having","sentiment":"neutral","sentiment_score":0.10778298228979112},{"word":"a","start":59.13,"end":59.29,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10745649039745332},{"word":"human","start":59.29,"end":59.61,"confidence":1.0,"punctuated_word":"human","sentiment":"neutral","sentiment_score":0.15338101983070374},{"word":"in","start":59.61,"end":59.690002,"confidence":0.97802734,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.14682123064994812},{"word":"the","start":59.690002,"end":59.93,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14748285710811615},{"word":"loop","start":59.93,"end":60.43,"confidence":0.9343262,"punctuated_word":"loop,","sentiment":"neutral","sentiment_score":0.12381013482809068},{"word":"automatically","start":60.73,"end":61.23,"confidence":1.0,"punctuated_word":"automatically","sentiment":"neutral","sentiment_score":0.14321210980415344},{"word":"analyze","start":61.61,"end":62.09,"confidence":0.99316406,"punctuated_word":"analyze","sentiment":"neutral","sentiment_score":0.055223725736141205},{"word":"the","start":62.09,"end":62.25,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0983692780137062},{"word":"alerts","start":62.25,"end":62.65,"confidence":0.92993164,"punctuated_word":"alerts,","sentiment":"neutral","sentiment_score":0.10267899930477142},{"word":"and","start":62.65,"end":62.89,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14609384536743164},{"word":"provide","start":62.89,"end":63.37,"confidence":0.99902344,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.11868465691804886},{"word":"a","start":63.37,"end":63.61,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.16616475582122803},{"word":"full","start":63.61,"end":64.01,"confidence":0.99902344,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.2122664600610733},{"word":"audit","start":64.01,"end":64.33,"confidence":0.9892578,"punctuated_word":"audit","sentiment":"neutral","sentiment_score":0.1535908281803131},{"word":"trail","start":64.33,"end":64.83,"confidence":0.9995117,"punctuated_word":"trail.","sentiment":"neutral","sentiment_score":0.09623384475708008},{"word":"would","start":66.455,"end":66.615,"confidence":0.85839844,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":0.07150889188051224},{"word":"you","start":66.615,"end":66.695,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07509131729602814},{"word":"be","start":66.695,"end":66.935,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.06949196755886078},{"word":"open","start":66.935,"end":67.255,"confidence":0.99902344,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.05266045406460762},{"word":"to","start":67.255,"end":67.415,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07867233455181122},{"word":"a","start":67.415,"end":67.655,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06627632677555084},{"word":"quick","start":67.655,"end":67.975,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.05820784717798233},{"word":"demo","start":67.975,"end":68.475,"confidence":0.99902344,"punctuated_word":"demo?","sentiment":"neutral","sentiment_score":0.046094585210084915},{"word":"oh","start":75.655,"end":76.155,"confidence":0.56933594,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":-0.08461537212133408},{"word":"oh","start":83.71,"end":84.21,"confidence":0.9328613,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0025135427713394165},{"word":"certainly","start":84.27,"end":84.77,"confidence":0.9135742,"punctuated_word":"certainly.","sentiment":"neutral","sentiment_score":-0.0017120447009801865},{"word":"alright","start":85.71,"end":86.21,"confidence":0.80908203,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.016008056700229645},{"word":"i","start":86.27,"end":86.43,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06425618380308151},{"word":"i'm","start":86.509995,"end":86.59,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.09291185438632964},{"word":"really","start":86.59,"end":86.83,"confidence":1.0,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.11998239159584044},{"word":"sorry","start":86.83,"end":87.07,"confidence":0.967041,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.15617790818214417},{"word":"i","start":87.07,"end":87.15,"confidence":0.54052734,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15981385111808777},{"word":"didn't","start":87.15,"end":87.39,"confidence":0.9995117,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.10900851339101791},{"word":"know","start":87.39,"end":87.549995,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.1304297000169754},{"word":"about","start":87.549995,"end":87.79,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.1441630870103836},{"word":"that","start":87.79,"end":87.95,"confidence":0.9428711,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.096204973757267},{"word":"but","start":87.95,"end":88.189995,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.043129682540893555},{"word":"thank","start":88.189995,"end":88.35,"confidence":1.0,"punctuated_word":"thank","sentiment":"neutral","sentiment_score":0.08418483287096024},{"word":"you","start":88.35,"end":88.509995,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11834391206502914},{"word":"for","start":88.509995,"end":89.009995,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0656781792640686},{"word":"updating","start":89.07,"end":89.57,"confidence":0.98095703,"punctuated_word":"updating","sentiment":"neutral","sentiment_score":-0.05172257870435715},{"word":"me","start":89.63,"end":90.13,"confidence":0.96118164,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":0.014876514673233032},{"word":"oh","start":93.22694,"end":93.466934,"confidence":0.80615234,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.14727911353111267},{"word":"yes","start":93.466934,"end":93.62694,"confidence":0.9970703,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.15953895449638367},{"word":"you","start":93.62694,"end":93.866936,"confidence":0.9902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.12216686457395554},{"word":"too","start":93.866936,"end":94.02693,"confidence":0.97436523,"punctuated_word":"too,","sentiment":"neutral","sentiment_score":0.13516530394554138},{"word":"mate","start":94.02693,"end":94.34693,"confidence":0.9736328,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.15722696483135223},{"word":"yes","start":94.34693,"end":94.50693,"confidence":0.4724121,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.12409895658493042},{"word":"i","start":94.50693,"end":94.66693,"confidence":0.42626953,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11212088167667388},{"word":"can","start":94.66693,"end":95.16693,"confidence":0.9108887,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.09244867414236067},{"word":"bye","start":96.42693,"end":96.58694,"confidence":0.9428711,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.09553298354148863},{"word":"bye","start":96.58694,"end":96.911934,"confidence":0.96533203,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.05503619834780693}],"paragraphs":{"transcript":"\nAndrew. Oh, hi. Good day. This is Andrew from Vigilance AI. Am I speaking to Gaginde?\n\nOh, yes. Just a really quick one. We are a cybersecurity company that helps small IT teams investigate more alerts without using or hiring more analysts. And our a oh, yeah. I'm sorry?\n\nOh, yes. Our AI security analyst works twenty four seven while having a human in the loop, automatically analyze the alerts, and provide a full audit trail. Would you be open to a quick demo? Oh. Oh, certainly.\n\nAlright. I I'm really sorry. I didn't know about that, but thank you for updating me. Oh, yes. You too, mate.\n\nYes. I can. Bye bye.","paragraphs":[{"sentences":[{"text":"Andrew.","start":8.48,"end":8.98,"sentiment":"neutral","sentiment_score":0.08627282083034515},{"text":"Oh, hi.","start":26.76,"end":27.5,"sentiment":"neutral","sentiment_score":0.15927355736494064},{"text":"Good day.","start":27.640001,"end":28.460001,"sentiment":"neutral","sentiment_score":0.33068612217903137},{"text":"This is Andrew from Vigilance AI.","start":29.0,"end":31.800001,"sentiment":"neutral","sentiment_score":0.15014493465423584},{"text":"Am I speaking to Gaginde?","start":31.800001,"end":33.9,"sentiment":"neutral","sentiment_score":0.08728864341974259}],"sentiment":"neutral","sentiment_score":0.15021906280890107,"num_words":16,"start":8.48,"end":33.9},{"sentences":[{"text":"Oh, yes.","start":37.335,"end":37.895,"sentiment":"neutral","sentiment_score":0.031560832634568214},{"text":"Just a really quick one.","start":37.895,"end":39.515,"sentiment":"neutral","sentiment_score":0.0547922533005476},{"text":"We are a cybersecurity company that helps small IT teams investigate more alerts without using or hiring more analysts.","start":39.815,"end":48.075,"sentiment":"neutral","sentiment_score":0.04862563557138568},{"text":"And our a oh, yeah.","start":48.455,"end":50.73,"sentiment":"neutral","sentiment_score":0.007533979043364525},{"text":"I'm sorry?","start":50.73,"end":51.39,"sentiment":"neutral","sentiment_score":-0.04322657734155655}],"sentiment":"neutral","sentiment_score":0.03673293176248218,"num_words":33,"start":37.335,"end":51.39},{"sentences":[{"text":"Oh, yes.","start":53.77,"end":54.43,"sentiment":"neutral","sentiment_score":0.04984753206372261},{"text":"Our AI security analyst works twenty four seven while having a human in the loop, automatically analyze the alerts, and provide a full audit trail.","start":54.89,"end":64.83,"sentiment":"neutral","sentiment_score":0.11222053617238999},{"text":"Would you be open to a quick demo?","start":66.455,"end":68.475,"sentiment":"neutral","sentiment_score":0.06475046556442976},{"text":"Oh.","start":75.655,"end":76.155,"sentiment":"neutral","sentiment_score":-0.08461537212133408},{"text":"Oh, certainly.","start":83.71,"end":84.77,"sentiment":"neutral","sentiment_score":-0.0021127937361598015}],"sentiment":"neutral","sentiment_score":0.08774661140418366,"num_words":38,"start":53.77,"end":84.77},{"sentences":[{"text":"Alright.","start":85.71,"end":86.21,"sentiment":"neutral","sentiment_score":0.016008056700229645},{"text":"I I'm really sorry.","start":86.27,"end":87.07,"sentiment":"neutral","sentiment_score":-0.10833208449184895},{"text":"I didn't know about that, but thank you for updating me.","start":87.07,"end":90.13,"sentiment":"neutral","sentiment_score":-0.04103535887869922},{"text":"Oh, yes.","start":93.22694,"end":93.62694,"sentiment":"neutral","sentiment_score":0.15340903401374817},{"text":"You too, mate.","start":93.62694,"end":94.34693,"sentiment":"neutral","sentiment_score":0.1381863777836164}],"sentiment":"neutral","sentiment_score":-0.007015810835929144,"num_words":21,"start":85.71,"end":94.34693},{"sentences":[{"text":"Yes.","start":94.34693,"end":94.50693,"sentiment":"neutral","sentiment_score":0.12409895658493042},{"text":"I can.","start":94.50693,"end":95.16693,"sentiment":"neutral","sentiment_score":0.10228477790951727},{"text":"Bye bye.","start":96.42693,"end":96.911934,"sentiment":"neutral","sentiment_score":0.07528459094464779}],"sentiment":"neutral","sentiment_score":0.09584753885865212,"num_words":5,"start":94.34693,"end":96.911934}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Hello? Yeah. What's this about? No. No. Please continue. Listen, I'm not working with Rhino Rack at the moment, and I'm in between rooms. So keep a lookout on my LinkedIn profile. Once it changes, give me a callback. No. No worries. No worries. You have a good one now. Thank you. No. Okay. Bye bye now.","confidence":0.9970703,"words":[{"word":"if","start":0.08,"end":0.24,"confidence":0.6088867,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.017948342487215996},{"word":"you","start":0.24,"end":0.39999998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013053273782134056},{"word":"record","start":0.39999998,"end":0.79999995,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.004656434059143066},{"word":"your","start":0.79999995,"end":1.04,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.008340936154127121},{"word":"name","start":1.04,"end":1.36,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.0031420402228832245},{"word":"and","start":1.36,"end":1.52,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.004324266687035561},{"word":"reason","start":1.52,"end":1.8399999,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.005950035527348518},{"word":"for","start":1.8399999,"end":2.08,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.006535036489367485},{"word":"calling","start":2.08,"end":2.58,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.01182867307215929},{"word":"i'll","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.020422261208295826},{"word":"see","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.01886150613427162},{"word":"if","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.014945351518690586},{"word":"this","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.01664847321808338},{"word":"person","start":3.4399998,"end":3.84,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.018000707030296326},{"word":"is","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.010023881681263449},{"word":"available","start":4.0,"end":4.5,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.012486591935157776},{"word":"thanks","start":14.559999,"end":15.059999,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.37991538643836975},{"word":"please","start":15.434999,"end":15.674999,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.13332587480545044},{"word":"stay","start":15.674999,"end":16.154999,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.1377362608909607},{"word":"on","start":16.154999,"end":16.315,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.15035414695739746},{"word":"the","start":16.315,"end":16.475,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.19215096533298492},{"word":"line","start":16.475,"end":16.975,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.25296929478645325},{"word":"hello","start":25.035,"end":25.535,"confidence":0.9602051,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.07512079179286957},{"word":"yeah","start":34.89,"end":35.21,"confidence":0.9838867,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0230305977165699},{"word":"what's","start":35.21,"end":35.449997,"confidence":0.9836426,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":0.00991944968700409},{"word":"this","start":35.449997,"end":35.69,"confidence":0.9951172,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.016379382461309433},{"word":"about","start":35.69,"end":36.19,"confidence":0.9951172,"punctuated_word":"about?","sentiment":"neutral","sentiment_score":0.02283971570432186},{"word":"no","start":51.605,"end":51.765,"confidence":0.8232422,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.14488093554973602},{"word":"no","start":51.765,"end":51.925,"confidence":0.8835449,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.17067554593086243},{"word":"please","start":51.925,"end":52.245,"confidence":0.9741211,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.16686826944351196},{"word":"continue","start":52.245,"end":52.71,"confidence":0.9941406,"punctuated_word":"continue.","sentiment":"neutral","sentiment_score":-0.09161418676376344},{"word":"listen","start":69.915,"end":70.415,"confidence":0.78564453,"punctuated_word":"Listen,","sentiment":"neutral","sentiment_score":-0.05089838802814483},{"word":"i'm","start":71.595,"end":71.915,"confidence":0.9135742,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.11229948699474336},{"word":"not","start":71.915,"end":72.315,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.13813216984272003},{"word":"working","start":72.315,"end":72.715004,"confidence":0.99902344,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.147892564535141},{"word":"with","start":72.715004,"end":72.955,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.2184918075799942},{"word":"rhino","start":72.955,"end":73.355,"confidence":0.85253906,"punctuated_word":"Rhino","sentiment":"neutral","sentiment_score":-0.1967763900756836},{"word":"rack","start":73.355,"end":73.675,"confidence":0.75146484,"punctuated_word":"Rack","sentiment":"neutral","sentiment_score":-0.26018309593200684},{"word":"at","start":73.675,"end":73.835,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.2664327025413513},{"word":"the","start":73.835,"end":73.915,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2028363347053528},{"word":"moment","start":73.915,"end":74.415,"confidence":0.9260254,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.20480522513389587},{"word":"and","start":75.115005,"end":75.435005,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12733104825019836},{"word":"i'm","start":75.435005,"end":75.675,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.11427582800388336},{"word":"in","start":75.675,"end":75.915,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.07144203782081604},{"word":"between","start":75.915,"end":76.395004,"confidence":0.99902344,"punctuated_word":"between","sentiment":"neutral","sentiment_score":-0.08177430927753448},{"word":"rooms","start":76.395004,"end":76.895004,"confidence":0.76904297,"punctuated_word":"rooms.","sentiment":"neutral","sentiment_score":-0.09808732569217682},{"word":"so","start":77.195,"end":77.695,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0805947333574295},{"word":"keep","start":78.235,"end":78.475006,"confidence":0.9941406,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":-0.0743371844291687},{"word":"a","start":78.475006,"end":78.555,"confidence":0.62158203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04993437975645065},{"word":"lookout","start":78.555,"end":79.055,"confidence":0.7080078,"punctuated_word":"lookout","sentiment":"neutral","sentiment_score":-0.04040677100419998},{"word":"on","start":79.195,"end":79.355,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.05629487335681915},{"word":"my","start":79.355,"end":79.595,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.061955153942108154},{"word":"linkedin","start":79.595,"end":80.075005,"confidence":0.99316406,"punctuated_word":"LinkedIn","sentiment":"neutral","sentiment_score":-0.09017989039421082},{"word":"profile","start":80.075005,"end":80.555,"confidence":0.8876953,"punctuated_word":"profile.","sentiment":"neutral","sentiment_score":-0.06914770603179932},{"word":"once","start":80.555,"end":80.795,"confidence":0.9448242,"punctuated_word":"Once","sentiment":"neutral","sentiment_score":-0.04786468297243118},{"word":"it","start":80.795,"end":80.955,"confidence":0.9707031,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.029000356793403625},{"word":"changes","start":80.955,"end":81.435005,"confidence":0.9880371,"punctuated_word":"changes,","sentiment":"neutral","sentiment_score":-0.03598647937178612},{"word":"give","start":81.435005,"end":81.595,"confidence":0.9892578,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.0627942681312561},{"word":"me","start":81.595,"end":81.755005,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.06854944676160812},{"word":"a","start":81.755005,"end":81.83501,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0638127326965332},{"word":"callback","start":81.83501,"end":82.33501,"confidence":0.9926758,"punctuated_word":"callback.","sentiment":"neutral","sentiment_score":-0.07127827405929565},{"word":"no","start":88.71001,"end":88.950005,"confidence":0.8762207,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.05724519118666649},{"word":"no","start":88.950005,"end":89.19,"confidence":0.9941406,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.0905051901936531},{"word":"worries","start":89.19,"end":89.69,"confidence":0.98583984,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.06493385136127472},{"word":"no","start":89.75,"end":89.91,"confidence":0.9589844,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.14784133434295654},{"word":"worries","start":89.91,"end":90.41,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.23925182223320007},{"word":"you","start":90.950005,"end":91.19,"confidence":0.90478516,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.33318769931793213},{"word":"have","start":91.19,"end":91.31,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.44176167249679565},{"word":"a","start":91.31,"end":91.43,"confidence":0.99609375,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.405144602060318},{"word":"good","start":91.43,"end":91.670006,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.38456252217292786},{"word":"one","start":91.670006,"end":91.91,"confidence":0.99902344,"punctuated_word":"one","sentiment":"positive","sentiment_score":0.4907219409942627},{"word":"now","start":91.91,"end":92.15,"confidence":0.74279785,"punctuated_word":"now.","sentiment":"positive","sentiment_score":0.427205353975296},{"word":"thank","start":92.15,"end":92.310005,"confidence":0.9902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4495486915111542},{"word":"you","start":92.310005,"end":92.810005,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.37748584151268005},{"word":"no","start":94.79,"end":95.11,"confidence":0.7907715,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.022060515359044075},{"word":"okay","start":95.11,"end":95.51,"confidence":0.95458984,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05447015166282654},{"word":"bye","start":95.51,"end":95.670006,"confidence":0.9970703,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.08032187819480896},{"word":"bye","start":95.670006,"end":95.91,"confidence":0.7055664,"punctuated_word":"bye","sentiment":"neutral","sentiment_score":0.07234378159046173},{"word":"now","start":95.91,"end":96.41,"confidence":0.97631836,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.10797448456287384}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Hello? Yeah.\n\nWhat's this about? No. No. Please continue. Listen, I'm not working with Rhino Rack at the moment, and I'm in between rooms.\n\nSo keep a lookout on my LinkedIn profile. Once it changes, give me a callback. No. No worries. No worries.\n\nYou have a good one now. Thank you. No. Okay. Bye bye now.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.5,"sentiment":"neutral","sentiment_score":0.01169798820046708},{"text":"Thanks.","start":14.559999,"end":15.059999,"sentiment":"positive","sentiment_score":0.37991538643836975},{"text":"Please stay on the line.","start":15.434999,"end":16.975,"sentiment":"neutral","sentiment_score":0.17330730855464935},{"text":"Hello?","start":25.035,"end":25.535,"sentiment":"neutral","sentiment_score":0.07512079179286957},{"text":"Yeah.","start":34.89,"end":35.21,"sentiment":"neutral","sentiment_score":0.0230305977165699}],"sentiment":"neutral","sentiment_score":0.06382379708035539,"num_words":24,"start":0.08,"end":35.21},{"sentences":[{"text":"What's this about?","start":35.21,"end":36.19,"sentiment":"neutral","sentiment_score":0.01637951595087846},{"text":"No.","start":51.605,"end":51.765,"sentiment":"neutral","sentiment_score":-0.14488093554973602},{"text":"No.","start":51.765,"end":51.925,"sentiment":"neutral","sentiment_score":-0.17067554593086243},{"text":"Please continue.","start":51.925,"end":52.71,"sentiment":"neutral","sentiment_score":-0.1292412281036377},{"text":"Listen, I'm not working with Rhino Rack at the moment, and I'm in between rooms.","start":69.915,"end":76.895004,"sentiment":"neutral","sentiment_score":-0.1527772476275762}],"sentiment":"neutral","sentiment_score":-0.12802541382949462,"num_words":22,"start":35.21,"end":76.895004},{"sentences":[{"text":"So keep a lookout on my LinkedIn profile.","start":77.195,"end":80.555,"sentiment":"neutral","sentiment_score":-0.06535633653402328},{"text":"Once it changes, give me a callback.","start":80.555,"end":82.33501,"sentiment":"neutral","sentiment_score":-0.05418374868375914},{"text":"No.","start":88.71001,"end":88.950005,"sentiment":"neutral","sentiment_score":-0.05724519118666649},{"text":"No worries.","start":88.950005,"end":89.69,"sentiment":"neutral","sentiment_score":-0.07771952077746391},{"text":"No worries.","start":89.75,"end":90.41,"sentiment":"neutral","sentiment_score":0.1935465782880783}],"sentiment":"neutral","sentiment_score":-0.0363864004611969,"num_words":20,"start":77.195,"end":90.41},{"sentences":[{"text":"You have a good one now.","start":90.950005,"end":92.15,"sentiment":"positive","sentiment_score":0.41376396516958874},{"text":"Thank you.","start":92.15,"end":92.810005,"sentiment":"positive","sentiment_score":0.4135172665119171},{"text":"No.","start":94.79,"end":95.11,"sentiment":"neutral","sentiment_score":0.022060515359044075},{"text":"Okay.","start":95.11,"end":95.51,"sentiment":"neutral","sentiment_score":0.05447015166282654},{"text":"Bye bye now.","start":95.51,"end":96.41,"sentiment":"neutral","sentiment_score":0.08688004811604817}],"sentiment":"neutral","sentiment_score":0.2805222411854909,"num_words":13,"start":90.950005,"end":96.41}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Andrew.\n\nChannel 1: Thanks. Please stay on the line. Hello?\n\nChannel 0: Oh, hi. Good day. This is Andrew from Vigilance AI. Am I speaking to Gaginde?\n\nChannel 1: Yeah. What's this about?\n\nChannel 0: Oh, yes. Just a really quick one. We are a cybersecurity company that helps small IT teams investigate more alerts without using or hiring more analysts. And our a oh, yeah. I'm sorry?\n\nChannel 1: No. No. Please continue.\n\nChannel 0: Oh, yes. Our AI security analyst works twenty four seven while having a human in the loop, automatically analyze the alerts, and provide a full audit trail. Would you be open to a quick demo?\n\nChannel 1: Listen, I'm not working with Rhino Rack at the moment, and I'm\n\nChannel 0: Oh.\n\nChannel 1: in between rooms. So keep a lookout on my LinkedIn profile. Once it changes, give me a callback.\n\nChannel 0: Oh, certainly. Alright. I I'm really sorry. I didn't know about that, but thank you for\n\nChannel 1: No. No\n\nChannel 0: updating\n\nChannel 1: worries.\n\nChannel 0: me.\n\nChannel 1: No worries. You have a good one now. Thank you.\n\nChannel 0: Oh, yes. You too, mate. Yes. I can.\n\nChannel 1: No. Okay. Bye bye now.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.5,"sentiment":"neutral","sentiment_score":0.01169798820046708}],"sentiment":"neutral","sentiment_score":0.01169798820046708,"channel":1,"num_words":16,"start":0.08,"end":4.5},{"sentences":[{"text":"Andrew.","start":8.48,"end":8.98,"sentiment":"neutral","sentiment_score":0.08627282083034515}],"sentiment":"neutral","sentiment_score":0.08627282083034515,"channel":0,"num_words":1,"start":8.48,"end":8.98},{"sentences":[{"text":"Thanks.","start":14.559999,"end":15.059999,"sentiment":"positive","sentiment_score":0.37991538643836975},{"text":"Please stay on the line.","start":15.434999,"end":16.975,"sentiment":"neutral","sentiment_score":0.17330730855464935},{"text":"Hello?","start":25.035,"end":25.535,"sentiment":"neutral","sentiment_score":0.07512079179286957}],"sentiment":"neutral","sentiment_score":0.18879610300064087,"channel":1,"num_words":7,"start":14.559999,"end":25.535},{"sentences":[{"text":"Oh, hi.","start":26.76,"end":27.5,"sentiment":"neutral","sentiment_score":0.15927355736494064},{"text":"Good day.","start":27.640001,"end":28.460001,"sentiment":"neutral","sentiment_score":0.33068612217903137},{"text":"This is Andrew from Vigilance AI.","start":29.0,"end":31.800001,"sentiment":"neutral","sentiment_score":0.15014493465423584},{"text":"Am I speaking to Gaginde?","start":31.800001,"end":33.9,"sentiment":"neutral","sentiment_score":0.08728864341974259}],"sentiment":"neutral","sentiment_score":0.15448214560747148,"channel":0,"num_words":15,"start":26.76,"end":33.9},{"sentences":[{"text":"Yeah.","start":34.89,"end":35.21,"sentiment":"neutral","sentiment_score":0.0230305977165699},{"text":"What's this about?","start":35.21,"end":36.19,"sentiment":"neutral","sentiment_score":0.01637951595087846}],"sentiment":"neutral","sentiment_score":0.01804228639230132,"channel":1,"num_words":4,"start":34.89,"end":36.19},{"sentences":[{"text":"Oh, yes.","start":37.335,"end":37.895,"sentiment":"neutral","sentiment_score":0.031560832634568214},{"text":"Just a really quick one.","start":37.895,"end":39.515,"sentiment":"neutral","sentiment_score":0.0547922533005476},{"text":"We are a cybersecurity company that helps small IT teams investigate more alerts without using or hiring more analysts.","start":39.815,"end":48.075,"sentiment":"neutral","sentiment_score":0.04862563557138568},{"text":"And our a oh, yeah.","start":48.455,"end":50.73,"sentiment":"neutral","sentiment_score":0.007533979043364525},{"text":"I'm sorry?","start":50.73,"end":51.39,"sentiment":"neutral","sentiment_score":-0.04322657734155655}],"sentiment":"neutral","sentiment_score":0.03673293176248218,"channel":0,"num_words":33,"start":37.335,"end":51.39},{"sentences":[{"text":"No.","start":51.605,"end":51.765,"sentiment":"neutral","sentiment_score":-0.14488093554973602},{"text":"No.","start":51.765,"end":51.925,"sentiment":"neutral","sentiment_score":-0.17067554593086243},{"text":"Please continue.","start":51.925,"end":52.71,"sentiment":"neutral","sentiment_score":-0.1292412281036377}],"sentiment":"neutral","sentiment_score":-0.14350973442196846,"channel":1,"num_words":4,"start":51.605,"end":52.71},{"sentences":[{"text":"Oh, yes.","start":53.77,"end":54.43,"sentiment":"neutral","sentiment_score":0.04984753206372261},{"text":"Our AI security analyst works twenty four seven while having a human in the loop, automatically analyze the alerts, and provide a full audit trail.","start":54.89,"end":64.83,"sentiment":"neutral","sentiment_score":0.11222053617238999},{"text":"Would you be open to a quick demo?","start":66.455,"end":68.475,"sentiment":"neutral","sentiment_score":0.06475046556442976}],"sentiment":"neutral","sentiment_score":0.0978060626557895,"channel":0,"num_words":35,"start":53.77,"end":68.475},{"sentences":[{"text":"Listen, I'm not working with Rhino Rack at the moment, and I'm","start":69.915,"end":75.675,"sentiment":"neutral","sentiment_score":-0.17002958680192629}],"sentiment":"neutral","sentiment_score":-0.17002958680192629,"channel":1,"num_words":12,"start":69.915,"end":75.675},{"sentences":[{"text":"Oh.","start":75.655,"end":76.155,"sentiment":"neutral","sentiment_score":-0.08461537212133408}],"sentiment":"neutral","sentiment_score":-0.08461537212133408,"channel":0,"num_words":1,"start":75.655,"end":76.155},{"sentences":[{"text":"in between rooms.","start":75.675,"end":76.895004,"sentiment":"neutral","sentiment_score":-0.08376789093017578},{"text":"So keep a lookout on my LinkedIn profile.","start":77.195,"end":80.555,"sentiment":"neutral","sentiment_score":-0.06535633653402328},{"text":"Once it changes, give me a callback.","start":80.555,"end":82.33501,"sentiment":"neutral","sentiment_score":-0.05418374868375914}],"sentiment":"neutral","sentiment_score":-0.06408003365827931,"channel":1,"num_words":18,"start":75.675,"end":82.33501},{"sentences":[{"text":"Oh, certainly.","start":83.71,"end":84.77,"sentiment":"neutral","sentiment_score":-0.0021127937361598015},{"text":"Alright.","start":85.71,"end":86.21,"sentiment":"neutral","sentiment_score":0.016008056700229645},{"text":"I I'm really sorry.","start":86.27,"end":87.07,"sentiment":"neutral","sentiment_score":-0.10833208449184895},{"text":"I didn't know about that, but thank you for","start":87.07,"end":89.009995,"sentiment":"neutral","sentiment_score":-0.04606032040384081}],"sentiment":"neutral","sentiment_score":-0.05225554702337831,"channel":0,"num_words":16,"start":83.71,"end":89.009995},{"sentences":[{"text":"No.","start":88.71001,"end":88.950005,"sentiment":"neutral","sentiment_score":-0.05724519118666649},{"text":"No","start":88.950005,"end":89.19,"sentiment":"neutral","sentiment_score":-0.0905051901936531}],"sentiment":"neutral","sentiment_score":-0.0738751906901598,"channel":1,"num_words":2,"start":88.71001,"end":89.19},{"sentences":[{"text":"updating","start":89.07,"end":89.57,"sentiment":"neutral","sentiment_score":-0.05172257870435715}],"sentiment":"neutral","sentiment_score":-0.05172257870435715,"channel":0,"num_words":1,"start":89.07,"end":89.57},{"sentences":[{"text":"worries.","start":89.19,"end":89.69,"sentiment":"neutral","sentiment_score":-0.06493385136127472}],"sentiment":"neutral","sentiment_score":-0.06493385136127472,"channel":1,"num_words":1,"start":89.19,"end":89.69},{"sentences":[{"text":"me.","start":89.63,"end":90.13,"sentiment":"neutral","sentiment_score":0.014876514673233032}],"sentiment":"neutral","sentiment_score":0.014876514673233032,"channel":0,"num_words":1,"start":89.63,"end":90.13},{"sentences":[{"text":"No worries.","start":89.75,"end":90.41,"sentiment":"neutral","sentiment_score":0.1935465782880783},{"text":"You have a good one now.","start":90.950005,"end":92.15,"sentiment":"positive","sentiment_score":0.41376396516958874},{"text":"Thank you.","start":92.15,"end":92.810005,"sentiment":"positive","sentiment_score":0.4135172665119171}],"sentiment":"positive","sentiment_score":0.36967114806175233,"channel":1,"num_words":10,"start":89.75,"end":92.810005},{"sentences":[{"text":"Oh, yes.","start":93.22694,"end":93.62694,"sentiment":"neutral","sentiment_score":0.15340903401374817},{"text":"You too, mate.","start":93.62694,"end":94.34693,"sentiment":"neutral","sentiment_score":0.1381863777836164},{"text":"Yes.","start":94.34693,"end":94.50693,"sentiment":"neutral","sentiment_score":0.12409895658493042},{"text":"I can.","start":94.50693,"end":95.16693,"sentiment":"neutral","sentiment_score":0.10228477790951727}],"sentiment":"neutral","sentiment_score":0.1312557142227888,"channel":0,"num_words":8,"start":93.22694,"end":95.16693},{"sentences":[{"text":"No.","start":94.79,"end":95.11,"sentiment":"neutral","sentiment_score":0.022060515359044075},{"text":"Okay.","start":95.11,"end":95.51,"sentiment":"neutral","sentiment_score":0.05447015166282654},{"text":"Bye bye now.","start":95.51,"end":96.41,"sentiment":"neutral","sentiment_score":0.08688004811604817}],"sentiment":"neutral","sentiment_score":0.06743416227400303,"channel":1,"num_words":5,"start":94.79,"end":96.41},{"sentences":[{"text":"Bye bye.","start":96.42693,"end":96.911934,"sentiment":"neutral","sentiment_score":0.07528459094464779}],"sentiment":"neutral","sentiment_score":0.07528459094464779,"channel":0,"num_words":2,"start":96.42693,"end":96.911934}]},"summary":{"result":"success","short":"An agent from an insurance company called Gaginde to offer a cybersecurity demo. Gaginde was not available and the agent apologized for the inconvenience. The agent also informed Gaginde that their AI security analysts work 24/7 and provide a full audit trail. The call ended with the agent apologizing again and suggesting Gaginde keep checking their LinkedIn profile."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Andrew.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.019122548401355743},{"text":"Thanks.","start_word":17,"end_word":17,"sentiment":"positive","sentiment_score":0.37991538643836975},{"text":"Please stay on the line. Hello? Oh, hi. Good day. This is Andrew from Vigilance AI. Am I speaking to Gaginde? Yeah. What's this about? Oh, yes. Just a really quick one. We are a cybersecurity company that helps small IT teams investigate more alerts without using or hiring more analysts. And our a oh, yeah. I'm sorry? No. No. Please continue. Oh, yes. Our AI security analyst works twenty four seven while having a human in the loop, automatically analyze the alerts, and provide a full audit trail. Would you be open to a quick demo? Listen, I'm not working with Rhino Rack at the moment, and I'm Oh. in between rooms. So keep a lookout on my LinkedIn profile. Once it changes, give me a callback. Oh, certainly. Alright. I I'm really sorry. I didn't know about that, but thank you for No. No updating worries. me. No worries.","start_word":18,"end_word":168,"sentiment":"neutral","sentiment_score":0.016474314033985138},{"text":"You have a good one now. Thank you.","start_word":169,"end_word":176,"sentiment":"positive","sentiment_score":0.41085946559906006},{"text":"Oh, yes. You too, mate. Yes. I can. No. Okay. Bye bye now. Bye bye.","start_word":177,"end_word":191,"sentiment":"neutral","sentiment_score":0.1037220060825348}],"average":{"sentiment":"neutral","sentiment_score":0.04299300664091763}}}}