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Up, down, up, down, up, down, up, down. You? Yeah. Because clients coming in and finishing off finally. Other one's rolling out. So it's. Yeah, I just got a message from Jack about it. I was gonna flick it over to him, but I was gonna flick it over to him without even having to do another call. But I'm looking at my last email to him on the March 31, and he didn't respond to the email. And that was to finalize the cover amount. So I can fucking wing it, but I never got a response. Bradley Smith? Nah. It was Larissa onboarded him, and then there was an issue with his insurances, and I spoke to him. And then it came back around to me to update his advice. So if you wanna give him a call and just talk about the third party authority and just say, hey. Look. We were just waiting on the thumbs up on this figure or that figure from Tommy's email, and then the documents straight off to you. And if he's unhappy, but then no worries. I'm gonna add the email into yeah. No. So he got onboarded, and then it's just that he had a retail insurance policy that we were wanting to, like, replace with a better one. And that fell through from child trauma underwriting? Yes. And so I found that Neos would be sweet with it, and I couldn't make sense of his income and his contributions just weren't matching up. So I flicked him an email, said, hey. This is what I'm looking at. He basically says, oh, look. My income was really high last year just based it on my guaranteed salary. And then I clicked them an email back just saying, hey. Quick recap from last email. You got this much. We can only get you this much because you're way over insured if we base it on that. Are you happy for me to do this one or that one? And that was it. Yep. No worries, mate. Work your magic. I'll add this up into Odoo. And look, if whatever, whatever. If you hop around to advisers every few months, no worries. We took ages to do it. My bad. And that's it. All we can do is that. 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Can you hear me alright? I'm good, man. Bloody give me a heads up next time. My phone started vibrating.\n\nMy phrasal went, ah, god. It's faded. Yeah. No. That's fine.\n\nUp, down, up, down, up, down, up, down. You? Yeah. Because clients coming in and finishing off finally. Other one's rolling out.\n\nSo it's. Yeah, I just got a message from Jack about it. I was gonna flick it over to him, but I was gonna flick it over to him without even having to do another call. But I'm looking at my last email to him on the March 31, and he didn't respond to the email. And that was to finalize the cover amount.\n\nSo I can fucking wing it, but I never got a response. Bradley Smith? Nah. It was Larissa onboarded him, and then there was an issue with his insurances, and I spoke to him. And then it came back around to me to update his advice.\n\nSo if you wanna give him a call and just talk about the third party authority and just say, hey. Look. 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Hi. I can. How are you? Oh, sorry. Well, I'm just like, it's easier to call than Teams and shit. How's your day? Not really. Yes. Yeah. I was gonna say Bradley Smith. Alright. Okay. Well, I was gonna say, do you want me to call him and try and book him in for SOA Preso? Right. Right. Right. Okay. Yeah. Because I was gonna say I it's all your call what you want me to do. I can ring him and ask about the third party authority and try and get him booked in for a chat, But I wanted to see what you were doing because it looks like it's a steady client, but then it's a Veronica, but then you're doing advice, and then it's going back to Veronica or something. Yeah. It says on the main client, contact was the VG client. Right. So he Yeah. Alright. Alright. Cool. Would you be able yeah. I was gonna say if you could forward it to me, that'd be great because I'll be able to just copy and paste that back to him as well. So has he come on as a client? Like, is he still onboarding technically? Right. Okay. Oh, that's right. For the children with Tourette's or some shit. Alright. Cool. Awesome. Alright. Well, I'll give him a call and then I'll change you what he said. Trying the hardest. Yeah. Okay. Cool. Alright. Sweet. I'll have a look and message her. No. You're alright. Thank you. I was just like I didn't really know what to do because it was all over the place. So I was like, fuck. Alright. Well, have fun. Call me if you need me, and I'll talk to you later. 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hardest.","start":226.54999,"end":227.53,"sentiment":"neutral","sentiment_score":0.08342958241701126},{"text":"Yeah.","start":239.635,"end":239.955,"sentiment":"neutral","sentiment_score":0.05680239200592041},{"text":"Okay.","start":239.955,"end":240.195,"sentiment":"neutral","sentiment_score":0.10922946035861968},{"text":"Cool.","start":240.195,"end":240.695,"sentiment":"neutral","sentiment_score":0.1624908447265625}],"sentiment":"neutral","sentiment_score":0.055409970227628946,"num_words":20,"start":219.69499,"end":240.695},{"sentences":[{"text":"Alright.","start":240.91501,"end":241.315,"sentiment":"neutral","sentiment_score":0.12460190057754517},{"text":"Sweet.","start":241.315,"end":241.635,"sentiment":"neutral","sentiment_score":0.16902972757816315},{"text":"I'll have a look and message 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fun.","start":254.13,"end":255.09,"sentiment":"positive","sentiment_score":0.6140935222307841}],"sentiment":"neutral","sentiment_score":-0.327331375972978,"num_words":29,"start":245.795,"end":255.09},{"sentences":[{"text":"Call me if you need me, and I'll talk to you later.","start":255.09,"end":257.75,"sentiment":"neutral","sentiment_score":0.2975565766294797},{"text":"Bye, boss.","start":260.13,"end":260.87,"sentiment":"neutral","sentiment_score":0.09666801989078522}],"sentiment":"neutral","sentiment_score":0.2688582113810948,"num_words":14,"start":255.09,"end":260.87}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Tommy.\n\nChannel 0: Can you hear me alright?\n\nChannel 1: Hi. I can. How are you?\n\nChannel 0: I'm good, man. Bloody give me a heads up next time. My phone started vibrating. My phrasal went, ah, god. It's faded.\n\nChannel 1: Oh, sorry. Well, I'm just like, it's easier to call than Teams and shit.\n\nChannel 0: Yeah. No. That's fine.\n\nChannel 1: How's your day?\n\nChannel 0: Up, down, up, down, up, down, up, down. You?\n\nChannel 1: Not really.\n\nChannel 0: Yeah.\n\nChannel 1: Yes.\n\nChannel 0: Because clients coming in and finishing off finally. Other one's rolling out. So it's.\n\nChannel 1: Yeah. I was gonna say Bradley Smith.\n\nChannel 0: Yeah, I just got a message from Jack about it.\n\nChannel 1: Alright. Okay. Well, I was gonna say, do you want me to call him and try and book him in for SOA Preso?\n\nChannel 0: I was gonna flick it over to him, but I was gonna flick it over to him without even having to do another call. But\n\nChannel 1: Right.\n\nChannel 0: I'm looking at my last email to him on the March 31, and he didn't respond to the email.\n\nChannel 1: Right.\n\nChannel 0: And that was to finalize the cover amount.\n\nChannel 1: Right. Okay.\n\nChannel 0: So I can fucking wing it, but I never got a response.\n\nChannel 1: Yeah. Because I was gonna say I it's all your call what you want me to do. I can ring him and ask about the third party authority and try and get him booked in for a chat, But I wanted to see what you were doing because it looks like it's a steady client, but then it's a Veronica, but then you're doing advice, and then it's going back to Veronica or\n\nChannel 0: Bradley\n\nChannel 1: something. Yeah. It says on the main client, contact was the VG client.\n\nChannel 0: Smith? Nah. It was Larissa onboarded him, and then there was an issue with his insurances, and I spoke to him. And then it came back around to me to update his advice.\n\nChannel 1: Right. So\n\nChannel 0: So\n\nChannel 1: he\n\nChannel 0: if you wanna give him a call and just talk about the third party authority and just say, hey. Look. We were just waiting on the thumbs up on this figure or that figure from Tommy's email, and then\n\nChannel 1: Yeah.\n\nChannel 0: the documents straight off to you. And if\n\nChannel 1: Alright.\n\nChannel 0: he's unhappy, but then no worries.\n\nChannel 1: Alright. Cool.\n\nChannel 0: I'm\n\nChannel 1: Would\n\nChannel 0: gonna\n\nChannel 1: you\n\nChannel 0: add\n\nChannel 1: be able\n\nChannel 0: the email into\n\nChannel 1: yeah. I was gonna say if you could forward it to me, that'd be great because I'll be able to just copy and paste that back to him as well. So has he come on as a client? Like, is he still onboarding\n\nChannel 0: yeah.\n\nChannel 1: technically?\n\nChannel 0: No. So he got onboarded, and then it's just that he had a retail insurance policy that we were wanting to, like, replace with a better one.\n\nChannel 1: Right.\n\nChannel 0: And that fell through from child trauma underwriting?\n\nChannel 1: Okay. Oh, that's right. For the children with Tourette's or some shit.\n\nChannel 0: Yes. And so I found that Neos would be sweet with it, and I couldn't make sense of his income and his contributions just weren't matching up. So I flicked him an email, said, hey. This is what I'm looking at. He basically says, oh, look.\n\nMy income was really high last year just based it on my guaranteed salary. And then I clicked them an email back just saying, hey. Quick recap from last email. You got this much. We can only get you this much because you're way over insured if we base it on that.\n\nAre you happy for me to do this\n\nChannel 1: Alright.\n\nChannel 0: one\n\nChannel 1: Cool.\n\nChannel 0: or\n\nChannel 1: Awesome.\n\nChannel 0: that\n\nChannel 1: Alright.\n\nChannel 0: one?\n\nChannel 1: Well, I'll give him\n\nChannel 0: And\n\nChannel 1: a call and then\n\nChannel 0: that\n\nChannel 1: I'll change you what\n\nChannel 0: was\n\nChannel 1: he said.\n\nChannel 0: it. Yep. No worries, mate. Work your magic.\n\nChannel 1: Trying the hardest.\n\nChannel 0: I'll add this up into Odoo. And look, if whatever, whatever. If you hop around to advisers every few months, no worries. We took ages to do it. My bad.\n\nAnd that's it. All we can do is that.\n\nChannel 1: Yeah. Okay. Cool. Alright. Sweet.\n\nI'll have a look and message\n\nChannel 0: Thanks for\n\nChannel 1: her.\n\nChannel 0: your call, dude.\n\nChannel 1: No. You're alright. Thank you. I was just like I didn't really know what to do because it was all over the place. So I was like, fuck.\n\nChannel 0: Yeah. Yep.\n\nChannel 1: Alright. Well, have fun. Call me if you need me, and I'll talk to you later.\n\nChannel 0: Awesome, man. Catch you soon.\n\nChannel 1: Bye, boss.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.01870022341609001}],"sentiment":"neutral","sentiment_score":0.01870022341609001,"channel":0,"num_words":1,"start":1.4399999,"end":1.9399999},{"sentences":[{"text":"Tommy.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.01433697808533907}],"sentiment":"neutral","sentiment_score":0.01433697808533907,"channel":1,"num_words":1,"start":2.8799999,"end":3.3799999},{"sentences":[{"text":"Can you hear me alright?","start":4.4,"end":5.62,"sentiment":"neutral","sentiment_score":0.0057101953774690625}],"sentiment":"neutral","sentiment_score":0.0057101953774690625,"channel":0,"num_words":5,"start":4.4,"end":5.62},{"sentences":[{"text":"Hi.","start":5.92,"end":6.16,"sentiment":"neutral","sentiment_score":0.12359756231307983},{"text":"I 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The agent suggests sending an email to the adviser and forwarding it to the customer. The customer also asks about a client named Larissa who was onboarded and had a retail insurance policy issue. The agent promises to look into it and update the customer."},"intents":{"segments":[{"text":"Well, I was gonna say, do you want me to call him and try and book him in for SOA Preso?","start_word":102,"end_word":122,"intents":[{"intent":"Book soa preso","confidence_score":0.013588807}]},{"text":"It says on the main client, contact was the VG client. Smith? Nah. It was Larissa onboarded him, and then there was an issue with his insurances, and I spoke to him. And then it came back around to me to update his advice. Right.","start_word":267,"end_word":311,"intents":[{"intent":"Update advice on client","confidence_score":0.045446724}]},{"text":"So So he if you wanna give him a call and just talk about the third party authority and just say, hey. Look.","start_word":312,"end_word":334,"intents":[{"intent":"Request call back","confidence_score":0.1065032}]},{"text":"I'm Would gonna you add be able the email into yeah.","start_word":372,"end_word":382,"intents":[{"intent":"Add email","confidence_score":0.03204043}]}]},"sentiments":{"segments":[{"text":"Hello? Tommy. Can you hear me alright? Hi. I can. How are you?","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.1036047860980034},{"text":"I'm good, man.","start_word":13,"end_word":15,"sentiment":"positive","sentiment_score":0.5112650394439697},{"text":"Bloody give me a heads up next time. My phone started vibrating.","start_word":16,"end_word":27,"sentiment":"neutral","sentiment_score":-0.2353070229291916},{"text":"My phrasal went, ah, god. It's faded.","start_word":28,"end_word":34,"sentiment":"negative","sentiment_score":-0.41068485379219055},{"text":"Oh, sorry. Well, I'm just like, it's easier to call than Teams and shit. Yeah. No. That's fine. How's your day? Up, down, up, down, up, down, up, down. You? Not really. Yeah. Yes. Because clients coming in and finishing off finally. Other one's rolling out. So it's. Yeah. I was gonna say Bradley Smith. Yeah, I just got a message from Jack about it. Alright. Okay. Well, I was gonna say, do you want me to call him and try and book him in for SOA Preso? I was gonna flick it over to him, but I was gonna flick it over to him without even having to do another call. But Right. I'm looking at my last email to him on the March 31, and he didn't respond to the email. Right. And that was to finalize the cover amount. Right. Okay.","start_word":35,"end_word":178,"sentiment":"neutral","sentiment_score":-0.06423376500606537},{"text":"So I can fucking wing it, but I never got a response.","start_word":179,"end_word":190,"sentiment":"negative","sentiment_score":-0.58464115858078},{"text":"Yeah.","start_word":191,"end_word":191,"sentiment":"neutral","sentiment_score":-0.3105626404285431},{"text":"Because I was gonna say I it's all your call what you want me to do.","start_word":192,"end_word":207,"sentiment":"negative","sentiment_score":-0.3884343206882477},{"text":"I can ring him and ask about the third party authority and try and get him booked in for a chat, But I wanted to see what you were doing because it looks like it's a steady client, but then it's a Veronica, but then you're doing advice, and then it's going back to Veronica or Bradley something. Yeah. It says on the main client, contact was the VG client. Smith? Nah. It was Larissa onboarded him, and then there was an issue with his insurances, and I spoke to him. And then it came back around to me to update his advice. Right. So So he if you wanna give him a call and just talk about the third party authority and just say, hey. Look. We were just waiting on the thumbs up on this figure or that figure from Tommy's email, and then Yeah. the documents straight off to you. And if Alright. he's unhappy, but then no worries. Alright. Cool. I'm Would gonna you add be able the email into yeah.","start_word":208,"end_word":382,"sentiment":"neutral","sentiment_score":0.006340813357383013},{"text":"I was gonna say if you could forward it to me, that'd be great because I'll be able to just copy and paste that back to him as well.","start_word":383,"end_word":411,"sentiment":"positive","sentiment_score":0.3829732835292816},{"text":"So has he come on as a client? Like, is he still onboarding yeah. technically? No. So he got onboarded, and then it's just that he had a retail insurance policy that we were wanting to, like, replace with a better one. Right.","start_word":412,"end_word":454,"sentiment":"neutral","sentiment_score":-0.13206729292869568},{"text":"And that fell through from child trauma underwriting?","start_word":455,"end_word":462,"sentiment":"negative","sentiment_score":-0.4658302962779999},{"text":"Okay. Oh, that's right. For the children with Tourette's or some shit. Yes. And so I found that Neos would be sweet with it, and I couldn't make sense of his income and his contributions just weren't matching up. So I flicked him an email, said, hey. This is what I'm looking at. He basically says, oh, look. My income was really high last year just based it on my guaranteed salary. And then I clicked them an email back just saying, hey. Quick recap from last email. You got this much. We can only get you this much because you're way over insured if we base it on that. Are you happy for me to do this Alright.","start_word":463,"end_word":581,"sentiment":"neutral","sentiment_score":-0.038358040153980255},{"text":"one Cool. or Awesome.","start_word":582,"end_word":585,"sentiment":"positive","sentiment_score":0.4183799624443054},{"text":"that Alright. one? Well, I'll give him And a call and then that I'll change you what was he said. it. Yep. No worries, mate.","start_word":586,"end_word":610,"sentiment":"neutral","sentiment_score":0.10244666039943696},{"text":"Work your magic.","start_word":611,"end_word":613,"sentiment":"positive","sentiment_score":0.3571178913116455},{"text":"Trying the hardest. I'll add this up into Odoo. And look, if whatever, whatever. If you hop around to advisers every few months, no worries. We took ages to do it. My bad. And that's it. All we can do is that. Yeah. Okay. Cool. Alright. Sweet. I'll have a look and message Thanks for her. your call, dude. No. You're alright. Thank you.","start_word":614,"end_word":677,"sentiment":"neutral","sentiment_score":0.025816628709435463},{"text":"I was just like I didn't really know what to do because it was all over the place. So I was like, fuck.","start_word":678,"end_word":700,"sentiment":"negative","sentiment_score":-0.505897045135498},{"text":"Yeah. Yep. Alright.","start_word":701,"end_word":703,"sentiment":"neutral","sentiment_score":0.05974121888478597},{"text":"Well, have fun.","start_word":704,"end_word":706,"sentiment":"positive","sentiment_score":0.5934070944786072},{"text":"Call me if you need me, and I'll talk to you later.","start_word":707,"end_word":718,"sentiment":"neutral","sentiment_score":0.2924416661262512},{"text":"Awesome, man. Catch you soon. Bye, boss.","start_word":719,"end_word":725,"sentiment":"positive","sentiment_score":0.6488844156265259}],"average":{"sentiment":"neutral","sentiment_score":-0.02807633617844028}}}}