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Infotech. Thank you for calling. If you know the extension of the person you are calling, please enter it now. Otherwise, please select from the following six options. For sales, please press 1.\n\nFor accounts payable, please press 2. For accounts receivable, please press 3. We are sorry. There is no one available to take your call. Please record your message after the tone.\n\nPress star to discard the recording, or press any digit to end the recording.","paragraphs":[{"sentences":[{"text":"Bluetooth Infotech.","start":0.48,"end":1.46,"sentiment":"neutral","sentiment_score":0.02709974069148302},{"text":"Thank you for calling.","start":1.68,"end":2.6399999,"sentiment":"positive","sentiment_score":0.41076621413230896},{"text":"If you know the extension of the person you are calling, please enter it now.","start":2.6399999,"end":6.58,"sentiment":"neutral","sentiment_score":0.09688481763005256},{"text":"Otherwise, please select from the following six options.","start":6.72,"end":9.62,"sentiment":"neutral","sentiment_score":0.024673601612448692},{"text":"For sales, please press 1.","start":10.08,"end":12.0,"sentiment":"neutral","sentiment_score":0.010523157007992268}],"sentiment":"neutral","sentiment_score":0.10001591765595709,"num_words":34,"start":0.48,"end":12.0},{"sentences":[{"text":"For accounts payable, please press 2.","start":12.0,"end":14.475,"sentiment":"neutral","sentiment_score":0.007666699433078368},{"text":"For accounts receivable, please press 3.","start":14.635,"end":17.295,"sentiment":"neutral","sentiment_score":0.008722123069067797},{"text":"We are sorry.","start":20.635,"end":21.535,"sentiment":"negative","sentiment_score":-0.5008810957272848},{"text":"There is no one available to take your call.","start":21.595001,"end":24.015,"sentiment":"negative","sentiment_score":-0.7126461731062995},{"text":"Please record your message after the tone.","start":24.315,"end":26.815,"sentiment":"neutral","sentiment_score":-0.3133188102926527}],"sentiment":"neutral","sentiment_score":-0.32294701877981424,"num_words":31,"start":12.0,"end":26.815},{"sentences":[{"text":"Press star to discard the recording, or press any digit to end the recording.","start":26.955,"end":31.55,"sentiment":"neutral","sentiment_score":-0.2040733498122011}],"sentiment":"neutral","sentiment_score":-0.2040733498122011,"num_words":14,"start":26.955,"end":31.55}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Bluetooth Infotech. Thank you for calling. If you know the extension of the person you are calling, please enter it now. Otherwise, please select from the following six options. For sales, please press 1.\n\nFor accounts payable, please press 2. For accounts receivable, please press 3. We are sorry. There is no one available to take your call. Please record your message after the tone.\n\nPress star to discard the recording, or press any digit to end the recording.","paragraphs":[{"sentences":[{"text":"Bluetooth Infotech.","start":0.48,"end":1.46,"sentiment":"neutral","sentiment_score":0.02709974069148302},{"text":"Thank you for calling.","start":1.68,"end":2.6399999,"sentiment":"positive","sentiment_score":0.41076621413230896},{"text":"If you know the extension of the person you are calling, please enter it now.","start":2.6399999,"end":6.58,"sentiment":"neutral","sentiment_score":0.09688481763005256},{"text":"Otherwise, please select from the following six options.","start":6.72,"end":9.62,"sentiment":"neutral","sentiment_score":0.024673601612448692},{"text":"For sales, please press 1.","start":10.08,"end":12.0,"sentiment":"neutral","sentiment_score":0.010523157007992268}],"sentiment":"neutral","sentiment_score":0.10001591765595709,"channel":1,"num_words":34,"start":0.48,"end":12.0},{"sentences":[{"text":"For accounts payable, please press 2.","start":12.0,"end":14.475,"sentiment":"neutral","sentiment_score":0.007666699433078368},{"text":"For accounts receivable, please press 3.","start":14.635,"end":17.295,"sentiment":"neutral","sentiment_score":0.008722123069067797},{"text":"We are sorry.","start":20.635,"end":21.535,"sentiment":"negative","sentiment_score":-0.5008810957272848},{"text":"There is no one available to take your call.","start":21.595001,"end":24.015,"sentiment":"negative","sentiment_score":-0.7126461731062995},{"text":"Please record your message after the tone.","start":24.315,"end":26.815,"sentiment":"neutral","sentiment_score":-0.3133188102926527}],"sentiment":"neutral","sentiment_score":-0.32294701877981424,"channel":1,"num_words":31,"start":12.0,"end":26.815},{"sentences":[{"text":"Press star to discard the recording, or press any digit to end the recording.","start":26.955,"end":31.55,"sentiment":"neutral","sentiment_score":-0.2040733498122011}],"sentiment":"neutral","sentiment_score":-0.2040733498122011,"channel":1,"num_words":14,"start":26.955,"end":31.55}]},"summary":{"result":"success","short":"The customer called Infotech and was given six options to choose from, including sales and accounts payable. However, the customer was informed by an automated system that there was nobody available to take their call and instructed to leave a message. The system provided options to either record their message or end the recording."},"intents":{"segments":[{"text":"Thank you for calling. If you know the extension of the person you are calling, please enter it now. Otherwise, please select from the following six options. For sales, please press 1. For accounts payable, please press 2. For accounts receivable, please press 3. We are sorry. There is no one available to take your call. Please record your message after the tone. Press star to discard the recording, or press any digit to end the recording.","start_word":2,"end_word":78,"intents":[{"intent":"Guide callers","confidence_score":0.35858157}]}]},"sentiments":{"segments":[{"text":"Bluetooth Infotech.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.027354341000318527},{"text":"Thank you for calling.","start_word":2,"end_word":5,"sentiment":"positive","sentiment_score":0.4191792607307434},{"text":"If you know the extension of the person you are calling, please enter it now. Otherwise, please select from the following six options. For sales, please press 1. For accounts payable, please press 2. For accounts receivable, please press 3. 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