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Let me just check your account. Hello, Danielle? Yeah. Thank you for waiting. May I know the your router? Do you have your own router? Or you need to get is it mounted on your wall? Yeah. I think you're referring to the NTD box. So you'd still be needing a router, which we're going to connect with that box for you to establish a connection. Yeah. Yeah. We can you can purchase one from us since that is already preconfigured. So no need for you to, like, log in to the router's interface. You just need to connect it to that box, and we're going to provide you the cable as well that you're going to use. But you can also buy outside store. But yeah. Is it mounted on your wall and have lights or no? Okay. Is it okay if I request a picture on the email? I sent you an email earlier this morning. Subject is setting Internet. Yeah. That one. Setting Internet service to your router. That is the subject line. Yeah. Is it okay if you send me a picture, yes, for me to also see it and double check? Okay. Sure. Sure. No worries. Okay. I'll just wait for it. Okay. Let me have a look. Yeah. That's one of the NTD boxes. Mhmm. Okay. Yeah. So I just received the picture. So, yeah, this is the NTD box from yeah. This is not a router. And yeah. And this small box below it is another NTD box, which is installed by Supa Network for you to establish a connection. So you'll be yeah. You'll just be needing a router to have a Wi Fi. We do have routers available at our website. So for Supa Network hang on. Let me just check. Alright. Let me just check your order. Six months contract. So under six months contract, we do have free routers offered. So in this case, we'll just need to settle the delivery fee. So we have the standard postage, which will take three to five business days to arrive at the address. And sorry? Actually, I can just inform our accounts department for them to send you an invoice via email. Then once the payment is settled, we'll then send you deliver the router. Yeah. Yeah. That needs to be settled first. That's the delivery fee for the router. So we do have also express postage, which will will take three to sorry. One to three business days to arrive at the address. So standard is $20, then express is $30. Which one do you prefer? Okay. Sure. So I'll inform our accounts department regarding this, then just wait for their invoice. Actually, you yeah. You can also settle the payment there, and our accounts department can send you a link also directly, like a payment portal, where you can pay directly instead of logging in to your customer portal. Yeah. Mhmm. Once our accounts department send you an invoice, there's also a instruction via email on how you'll make a payment for it. I'll just need to inform them first for you to receive the invoice. Okay. Sorry? Yeah. I we do also have the pay payment method. Yeah. So I'll just inform our accounts department, then they will be sending you an invoice for the delivery fee. Then, yeah, once settled, we'll send you the router. Okay. Hang on. Let me just check. Let me just check this invoice. Hang on. Okay. I see. So this is for the six month contract since your upfront payment has failed. Yeah. So upon checking your account, the upfront payment has failed has failed for the six month contract. That's why our accounts yeah. That's why our accounts department send you an $20 fee for the connection fee, which is for the contractor. So they'll be sending you another invoice because this is a different one. Yeah. So, yeah, you need to settle this boat or settle the delivery fee first for us to confirm the router. Okay. Then mhmm. Yeah. You can also make a payment for the connection fee then. Then they'll be set they'll be sending you another invoice for the delivery fee, the standard one standard postage. Okay? Yeah. That's correct. So once we receive the if ever, like, you make a payment today, probably the our back end team will send it by tomorrow morning. Yeah. If ever, I'll be sending you as well the tracking number for you to track it directly by Australian Post. Thank you. You just need to plug it into that box, the picture that you send me on the first port Ethernet one. It should be on the Ethernet one, the first one. I think it. Yeah. It says Ethernet one. Can you see that one? Below the service. Yeah. Yeah. That one. And the other end should be connected at working after a few minutes once you plug it in. Mhmm. Mhmm. Yeah. No need for you to do the instruction that I sent you, the first email. Yeah. Because this is only done if you you're using your own router. That is already entered because the router is already preconfigured, so no need for you to enter the username and password. You just need to connect with the Wi Fi, and that's it should be working. There's a password with the Wi Fi. You'll see that one at the back of your router. There's a small sticker there. It says Wi Fi keys or PIN or WLAN keys. Mhmm. Okay. I'll inform our I'll forward this to our accounts department for them to send you an invoice now. K. You're welcome. Bye. 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Good afternoon. This is Maureen from Airtel tech support. How can I help you today? Yeah.\n\nOkay. Can I have your full name, please, for me to check the account? Daniel Lanza. Okay. Hang on.\n\nLet me just check your account. Hello, Danielle? Yeah. Thank you for waiting. May I know the your router?\n\nDo you have your own router? Or you need to get is it mounted on your wall? Yeah. I think you're referring to the NTD box. So you'd still be needing a router, which we're going to connect with that box for you to establish a connection.\n\nYeah. Yeah. We can you can purchase one from us since that is already preconfigured. So no need for you to, like, log in to the router's interface. You just need to connect it to that box, and we're going to provide you the cable as well that you're going to use.\n\nBut you can also buy outside store. But yeah. Is it mounted on your wall and have lights or no? Okay. Is it okay if I request a picture on the email?\n\nI sent you an email earlier this morning. Subject is setting Internet. Yeah. That one. Setting Internet service to your router.\n\nThat is the subject line. Yeah. Is it okay if you send me a picture, yes, for me to also see it and double check? Okay. Sure.\n\nSure. No worries. Okay. I'll just wait for it. Okay.\n\nLet me have a look. Yeah. That's one of the NTD boxes. Mhmm. Okay.\n\nYeah. So I just received the picture. So, yeah, this is the NTD box from yeah. This is not a router. And yeah.\n\nAnd this small box below it is another NTD box, which is installed by Supa Network for you to establish a connection. So you'll be yeah. You'll just be needing a router to have a Wi Fi. We do have routers available at our website. So for Supa Network hang on.\n\nLet me just check. Alright. Let me just check your order. Six months contract. So under six months contract, we do have free routers offered.\n\nSo in this case, we'll just need to settle the delivery fee. So we have the standard postage, which will take three to five business days to arrive at the address. And sorry? Actually, I can just inform our accounts department for them to send you an invoice via email. Then once the payment is settled, we'll then send you deliver the router.\n\nYeah. Yeah. That needs to be settled first. That's the delivery fee for the router. So we do have also express postage, which will will take three to sorry.\n\nOne to three business days to arrive at the address. So standard is $20, then express is $30. Which one do you prefer? Okay. Sure.\n\nSo I'll inform our accounts department regarding this, then just wait for their invoice. Actually, you yeah. You can also settle the payment there, and our accounts department can send you a link also directly, like a payment portal, where you can pay directly instead of logging in to your customer portal. Yeah. Mhmm.\n\nOnce our accounts department send you an invoice, there's also a instruction via email on how you'll make a payment for it. I'll just need to inform them first for you to receive the invoice. Okay. Sorry? Yeah.\n\nI we do also have the pay payment method. Yeah. So I'll just inform our accounts department, then they will be sending you an invoice for the delivery fee. Then, yeah, once settled, we'll send you the router. Okay.\n\nHang on. Let me just check. Let me just check this invoice. Hang on. Okay.\n\nI see. So this is for the six month contract since your upfront payment has failed. Yeah. So upon checking your account, the upfront payment has failed has failed for the six month contract. That's why our accounts yeah.\n\nThat's why our accounts department send you an $20 fee for the connection fee, which is for the contractor. So they'll be sending you another invoice because this is a different one. Yeah. So, yeah, you need to settle this boat or settle the delivery fee first for us to confirm the router. Okay.\n\nThen mhmm. Yeah. You can also make a payment for the connection fee then. Then they'll be set they'll be sending you another invoice for the delivery fee, the standard one standard postage. Okay?\n\nYeah. That's correct. So once we receive the if ever, like, you make a payment today, probably the our back end team will send it by tomorrow morning. Yeah. If ever, I'll be sending you as well the tracking number for you to track it directly by Australian Post.\n\nThank you. You just need to plug it into that box, the picture that you send me on the first port Ethernet one. It should be on the Ethernet one, the first one. I think it. Yeah.\n\nIt says Ethernet one. Can you see that one? Below the service. Yeah. Yeah.\n\nThat one. And the other end should be connected at working after a few minutes once you plug it in. Mhmm. Mhmm. Yeah.\n\nNo need for you to do the instruction that I sent you, the first email. Yeah. Because this is only done if you you're using your own router. That is already entered because the router is already preconfigured, so no need for you to enter the username and password. You just need to connect with the Wi Fi, and that's it should be working.\n\nThere's a password with the Wi Fi. You'll see that one at the back of your router. There's a small sticker there. It says Wi Fi keys or PIN or WLAN keys. Mhmm.\n\nOkay. I'll inform our I'll forward this to our accounts department for them to send you an invoice now. K. You're welcome. Bye.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.71999997,"end":1.04,"sentiment":"neutral","sentiment_score":0.26281702518463135},{"text":"Good afternoon.","start":1.04,"end":1.8399999,"sentiment":"positive","sentiment_score":0.5382243394851685},{"text":"This is Maureen from Airtel tech support.","start":1.8399999,"end":4.18,"sentiment":"positive","sentiment_score":0.42579332419804167},{"text":"How can I help you today?","start":5.2,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.29425855974356335},{"text":"Yeah.","start":6.3199997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.10067972540855408}],"sentiment":"positive","sentiment_score":0.3638852974947761,"num_words":17,"start":0.71999997,"end":6.8199997},{"sentences":[{"text":"Okay.","start":19.515,"end":20.015,"sentiment":"neutral","sentiment_score":0.061283476650714874},{"text":"Can I have your full name, please, for me to check the account?","start":20.155,"end":23.135,"sentiment":"neutral","sentiment_score":0.03739779671797386},{"text":"Daniel Lanza.","start":27.515,"end":28.654999,"sentiment":"neutral","sentiment_score":0.000732404412701726},{"text":"Okay.","start":31.75,"end":32.25,"sentiment":"neutral","sentiment_score":0.03709270805120468},{"text":"Hang on.","start":32.55,"end":32.95,"sentiment":"neutral","sentiment_score":0.025249958969652653}],"sentiment":"neutral","sentiment_score":0.03350064572633097,"num_words":19,"start":19.515,"end":32.95},{"sentences":[{"text":"Let me just check your account.","start":32.95,"end":34.25,"sentiment":"neutral","sentiment_score":0.030481427287062008},{"text":"Hello, Danielle?","start":205.19,"end":206.09,"sentiment":"neutral","sentiment_score":0.04608423262834549},{"text":"Yeah.","start":207.59,"end":207.91,"sentiment":"neutral","sentiment_score":0.16798950731754303},{"text":"Thank you for waiting.","start":207.91,"end":208.97,"sentiment":"positive","sentiment_score":0.42921701073646545},{"text":"May I know the your router?","start":209.19,"end":210.95,"sentiment":"neutral","sentiment_score":0.07860229164361954}],"sentiment":"neutral","sentiment_score":0.13850149100548342,"num_words":19,"start":32.95,"end":210.95},{"sentences":[{"text":"Do you have your own router?","start":210.95,"end":212.33,"sentiment":"neutral","sentiment_score":-0.009142330226798853},{"text":"Or you need to get is it mounted on your wall?","start":212.945,"end":221.045,"sentiment":"neutral","sentiment_score":-0.00044191476296294826},{"text":"Yeah.","start":223.105,"end":223.345,"sentiment":"neutral","sentiment_score":0.031257178634405136},{"text":"I think you're referring to the NTD box.","start":223.345,"end":225.765,"sentiment":"neutral","sentiment_score":0.014638313405157533},{"text":"So you'd still be needing a router, which we're going to connect with that box for you to establish a connection.","start":227.06,"end":233.72,"sentiment":"neutral","sentiment_score":0.07721986754664353}],"sentiment":"neutral","sentiment_score":0.036388635331953065,"num_words":47,"start":210.95,"end":233.72},{"sentences":[{"text":"Yeah.","start":236.02,"end":236.52,"sentiment":"neutral","sentiment_score":0.13279321789741516},{"text":"Yeah.","start":237.14,"end":237.64,"sentiment":"neutral","sentiment_score":0.17237508296966553},{"text":"We can you can purchase one from us since that is already preconfigured.","start":238.26,"end":243.405,"sentiment":"neutral","sentiment_score":0.2664792434527324},{"text":"So no need for you to, like, log in to the router's interface.","start":244.025,"end":248.505,"sentiment":"neutral","sentiment_score":0.19386283709452704},{"text":"You just need to connect it to that box, and we're going to provide you the cable as well that you're going to use.","start":248.505,"end":255.005,"sentiment":"neutral","sentiment_score":0.23693935573101044}],"sentiment":"neutral","sentiment_score":0.23031076702934045,"num_words":52,"start":236.02,"end":255.005},{"sentences":[{"text":"But you can also buy outside store.","start":255.14,"end":257.63998,"sentiment":"neutral","sentiment_score":0.0898502745798656},{"text":"But yeah.","start":259.06,"end":260.04,"sentiment":"neutral","sentiment_score":-0.005823557265102863},{"text":"Is it mounted on your wall and have lights or no?","start":275.035,"end":280.175,"sentiment":"neutral","sentiment_score":-0.02333907156505368},{"text":"Okay.","start":284.075,"end":284.52,"sentiment":"neutral","sentiment_score":0.04042396694421768},{"text":"Is it okay if I request a picture on the email?","start":284.75998,"end":288.78,"sentiment":"neutral","sentiment_score":0.04906702177091078}],"sentiment":"neutral","sentiment_score":0.02939800708554685,"num_words":32,"start":255.14,"end":288.78},{"sentences":[{"text":"I sent you an email earlier this morning.","start":290.03998,"end":294.3,"sentiment":"neutral","sentiment_score":0.01671830820851028},{"text":"Subject is setting Internet.","start":299.425,"end":301.125,"sentiment":"neutral","sentiment_score":0.007280660094693303},{"text":"Yeah.","start":304.705,"end":305.025,"sentiment":"neutral","sentiment_score":0.04300129786133766},{"text":"That one.","start":305.025,"end":305.765,"sentiment":"neutral","sentiment_score":0.03283373173326254},{"text":"Setting Internet service to your router.","start":305.905,"end":308.325,"sentiment":"neutral","sentiment_score":0.030642601040502388}],"sentiment":"neutral","sentiment_score":0.02168540350560631,"num_words":21,"start":290.03998,"end":308.325},{"sentences":[{"text":"That is the subject line.","start":308.545,"end":310.80002,"sentiment":"neutral","sentiment_score":0.0429247684776783},{"text":"Yeah.","start":310.80002,"end":311.30002,"sentiment":"neutral","sentiment_score":0.10898958146572112},{"text":"Is it okay if you send me a picture, yes, for me to also see it and double check?","start":314.80002,"end":320.34,"sentiment":"neutral","sentiment_score":0.10962852443519391},{"text":"Okay.","start":322.08002,"end":322.58002,"sentiment":"neutral","sentiment_score":0.07385024428367615},{"text":"Sure.","start":330.185,"end":330.685,"sentiment":"neutral","sentiment_score":0.10504613816738129}],"sentiment":"neutral","sentiment_score":0.09575747298421683,"num_words":27,"start":308.545,"end":330.685},{"sentences":[{"text":"Sure.","start":353.425,"end":353.745,"sentiment":"neutral","sentiment_score":0.20879489183425903},{"text":"No worries.","start":353.745,"end":354.405,"sentiment":"neutral","sentiment_score":0.256943441927433},{"text":"Okay.","start":368.55,"end":369.05,"sentiment":"neutral","sentiment_score":0.16777320206165314},{"text":"I'll just wait for it.","start":369.11002,"end":370.65,"sentiment":"neutral","sentiment_score":0.13470185399055482},{"text":"Okay.","start":402.63,"end":403.13,"sentiment":"neutral","sentiment_score":0.03824596479535103}],"sentiment":"neutral","sentiment_score":0.16022102124989032,"num_words":10,"start":353.425,"end":403.13},{"sentences":[{"text":"Let me have a look.","start":403.83,"end":409.335,"sentiment":"neutral","sentiment_score":0.017222272232174873},{"text":"Yeah.","start":409.335,"end":409.655,"sentiment":"neutral","sentiment_score":0.023931333795189857},{"text":"That's one of the NTD boxes.","start":409.655,"end":411.675,"sentiment":"neutral","sentiment_score":0.014683999742070833},{"text":"Mhmm.","start":413.495,"end":413.995,"sentiment":"neutral","sentiment_score":0.0005800407379865646},{"text":"Okay.","start":421.41,"end":421.57,"sentiment":"neutral","sentiment_score":0.02547670342028141}],"sentiment":"neutral","sentiment_score":0.01601453125476837,"num_words":14,"start":403.83,"end":421.57},{"sentences":[{"text":"Yeah.","start":421.57,"end":421.97,"sentiment":"neutral","sentiment_score":0.023704711347818375},{"text":"So I just received the picture.","start":421.97,"end":423.81,"sentiment":"neutral","sentiment_score":0.013699546456336975},{"text":"So, yeah, this is the NTD box from yeah.","start":423.81,"end":428.69,"sentiment":"neutral","sentiment_score":-0.03736575837764475},{"text":"This is not a router.","start":428.69,"end":429.91,"sentiment":"neutral","sentiment_score":-0.1353697210550308},{"text":"And yeah.","start":432.13,"end":433.49002,"sentiment":"neutral","sentiment_score":0.00805471558123827}],"sentiment":"neutral","sentiment_score":-0.038744739540245224,"num_words":23,"start":421.57,"end":433.49002},{"sentences":[{"text":"And this small box below it is another NTD box, which is installed by Supa Network for you to establish a connection.","start":433.49002,"end":443.135,"sentiment":"neutral","sentiment_score":0.057298071682453156},{"text":"So you'll be yeah.","start":443.51498,"end":444.955,"sentiment":"neutral","sentiment_score":0.04208338912576437},{"text":"You'll just be needing a router to have a Wi Fi.","start":444.955,"end":452.03003,"sentiment":"neutral","sentiment_score":0.029825660315426914},{"text":"We do have routers available at our website.","start":452.25,"end":455.15002,"sentiment":"neutral","sentiment_score":0.09435059688985348},{"text":"So for Supa Network hang on.","start":455.93002,"end":458.81003,"sentiment":"neutral","sentiment_score":0.059824742997686066}],"sentiment":"neutral","sentiment_score":0.05628875745277779,"num_words":51,"start":433.49002,"end":458.81003},{"sentences":[{"text":"Let me just check.","start":458.81003,"end":460.19,"sentiment":"neutral","sentiment_score":0.0573857706040144},{"text":"Alright.","start":464.505,"end":465.005,"sentiment":"neutral","sentiment_score":0.10703708976507188},{"text":"Let me just check your order.","start":467.225,"end":469.08502,"sentiment":"neutral","sentiment_score":0.08186981578667958},{"text":"Six months contract.","start":471.945,"end":473.08502,"sentiment":"neutral","sentiment_score":0.02562876231968403},{"text":"So under six months contract, we do have free routers offered.","start":474.58502,"end":478.52502,"sentiment":"neutral","sentiment_score":0.1542787291109562}],"sentiment":"neutral","sentiment_score":0.10407005496323109,"num_words":25,"start":458.81003,"end":478.52502},{"sentences":[{"text":"So in this case, we'll just need to settle the delivery fee.","start":478.68,"end":484.91998,"sentiment":"neutral","sentiment_score":0.07961457750449578},{"text":"So we have the standard postage, which will take three to five business days to arrive at the address.","start":484.91998,"end":491.025,"sentiment":"neutral","sentiment_score":0.07865779562608192},{"text":"And sorry?","start":491.505,"end":497.285,"sentiment":"neutral","sentiment_score":-0.010355647653341293},{"text":"Actually, I can just inform our accounts department for them to send you an invoice via email.","start":501.905,"end":507.58,"sentiment":"neutral","sentiment_score":0.10672595176626654},{"text":"Then once the payment is settled, we'll then send you deliver the router.","start":507.96,"end":512.38,"sentiment":"neutral","sentiment_score":0.11080006681955777}],"sentiment":"neutral","sentiment_score":0.09022069524323183,"num_words":63,"start":478.68,"end":512.38},{"sentences":[{"text":"Yeah.","start":514.76,"end":515.26,"sentiment":"neutral","sentiment_score":0.00192280113697052},{"text":"Yeah.","start":517.72,"end":518.22,"sentiment":"neutral","sentiment_score":-0.06209145486354828},{"text":"That needs to be settled first.","start":518.505,"end":520.265,"sentiment":"neutral","sentiment_score":-0.09930089861154556},{"text":"That's the delivery fee for the router.","start":520.265,"end":522.445,"sentiment":"neutral","sentiment_score":0.05926897669477122},{"text":"So we do have also express postage, which will will take three to sorry.","start":523.145,"end":528.905,"sentiment":"neutral","sentiment_score":0.0977019417498793}],"sentiment":"neutral","sentiment_score":0.03885296468847785,"num_words":29,"start":514.76,"end":528.905},{"sentences":[{"text":"One to three business days to arrive at the address.","start":528.905,"end":531.965,"sentiment":"neutral","sentiment_score":0.11988338828086853},{"text":"So standard is $20, then express is $30.","start":532.44,"end":536.94,"sentiment":"neutral","sentiment_score":0.06857190746814013},{"text":"Which one do you prefer?","start":537.0,"end":539.02,"sentiment":"neutral","sentiment_score":0.09557481557130813},{"text":"Okay.","start":542.76,"end":543.08,"sentiment":"neutral","sentiment_score":0.1452219933271408},{"text":"Sure.","start":543.08,"end":543.56,"sentiment":"neutral","sentiment_score":0.152101069688797}],"sentiment":"neutral","sentiment_score":0.10090425133705139,"num_words":25,"start":528.905,"end":543.56},{"sentences":[{"text":"So I'll inform our accounts department regarding this, then just wait for their invoice.","start":543.56,"end":549.395,"sentiment":"neutral","sentiment_score":0.05766533368400165},{"text":"Actually, you yeah.","start":554.335,"end":555.615,"sentiment":"neutral","sentiment_score":0.10922563076019287},{"text":"You can also settle the payment there, and our accounts department can send you a link also directly, like a payment portal, where you can pay directly instead of logging in to your customer portal.","start":555.615,"end":570.01,"sentiment":"neutral","sentiment_score":0.12395749954240663},{"text":"Yeah.","start":571.91,"end":572.41,"sentiment":"neutral","sentiment_score":0.04091815650463104},{"text":"Mhmm.","start":574.31,"end":574.81,"sentiment":"neutral","sentiment_score":0.033378783613443375}],"sentiment":"neutral","sentiment_score":0.10273705533257237,"num_words":54,"start":543.56,"end":574.81},{"sentences":[{"text":"Once our accounts department send you an invoice, there's also a instruction via email on how you'll make a payment for it.","start":577.565,"end":586.86505,"sentiment":"neutral","sentiment_score":0.09068165584044023},{"text":"I'll just need to inform them first for you to receive the invoice.","start":587.325,"end":592.62,"sentiment":"neutral","sentiment_score":0.06424607049960357},{"text":"Okay.","start":599.48,"end":599.56,"sentiment":"neutral","sentiment_score":0.009455811232328417},{"text":"Sorry?","start":599.56,"end":600.06,"sentiment":"neutral","sentiment_score":-0.05401996523141861},{"text":"Yeah.","start":603.185,"end":603.46497,"sentiment":"neutral","sentiment_score":-0.003274408634752035}],"sentiment":"neutral","sentiment_score":0.07321991532501813,"num_words":38,"start":577.565,"end":603.46497},{"sentences":[{"text":"I we do also have the pay payment method.","start":603.46497,"end":609.445,"sentiment":"neutral","sentiment_score":0.12254436314105988},{"text":"Yeah.","start":618.74,"end":619.06,"sentiment":"neutral","sentiment_score":0.08788012713193893},{"text":"So I'll just inform our accounts department, then they will be sending you an invoice for the delivery fee.","start":619.06,"end":625.32,"sentiment":"neutral","sentiment_score":0.15579463384653391},{"text":"Then, yeah, once settled, we'll send you the router.","start":625.38,"end":627.88,"sentiment":"neutral","sentiment_score":0.12377397550476922},{"text":"Okay.","start":633.065,"end":633.385,"sentiment":"neutral","sentiment_score":0.02573283016681671}],"sentiment":"neutral","sentiment_score":0.1356557961075734,"num_words":39,"start":603.46497,"end":633.385},{"sentences":[{"text":"Hang on.","start":633.385,"end":633.785,"sentiment":"neutral","sentiment_score":0.011225754395127296},{"text":"Let me just check.","start":633.785,"end":635.085,"sentiment":"neutral","sentiment_score":0.00948705361224711},{"text":"Let me just check this invoice.","start":645.87,"end":647.39,"sentiment":"neutral","sentiment_score":0.008023033694674572},{"text":"Hang on.","start":647.39,"end":648.13,"sentiment":"neutral","sentiment_score":0.0014071441255509853},{"text":"Okay.","start":669.645,"end":669.885,"sentiment":"neutral","sentiment_score":0.009753044694662094}],"sentiment":"neutral","sentiment_score":0.008073683890203635,"num_words":15,"start":633.385,"end":669.885},{"sentences":[{"text":"I see.","start":669.885,"end":670.28503,"sentiment":"neutral","sentiment_score":0.005327489227056503},{"text":"So this is for the six month contract since your upfront payment has failed.","start":670.28503,"end":675.8,"sentiment":"neutral","sentiment_score":-0.10574249470872539},{"text":"Yeah.","start":675.94,"end":676.44,"sentiment":"neutral","sentiment_score":-0.16067995131015778},{"text":"So upon checking your account, the upfront payment has failed has failed for the six month contract.","start":679.3,"end":688.12,"sentiment":"neutral","sentiment_score":-0.25618189310326295},{"text":"That's why our accounts yeah.","start":689.83496,"end":691.915,"sentiment":"neutral","sentiment_score":-0.18588108718395233}],"sentiment":"neutral","sentiment_score":-0.17730557737060082,"num_words":39,"start":669.885,"end":691.915},{"sentences":[{"text":"That's why our accounts department send you an $20 fee for the connection fee, which is for the contractor.","start":691.915,"end":700.415,"sentiment":"neutral","sentiment_score":-0.07795803170455129},{"text":"So they'll be sending you another invoice because this is a different one.","start":701.035,"end":706.37,"sentiment":"neutral","sentiment_score":-0.1413004043010565},{"text":"Yeah.","start":706.37,"end":706.87,"sentiment":"neutral","sentiment_score":-0.055831875652074814},{"text":"So, yeah, you need to settle this boat or settle the delivery fee first for us to confirm the router.","start":707.25,"end":716.31,"sentiment":"neutral","sentiment_score":-0.0022192375734448435},{"text":"Okay.","start":719.295,"end":719.795,"sentiment":"neutral","sentiment_score":0.043408166617155075}],"sentiment":"neutral","sentiment_score":-0.0624984503482227,"num_words":54,"start":691.915,"end":719.795},{"sentences":[{"text":"Then mhmm.","start":720.495,"end":727.055,"sentiment":"neutral","sentiment_score":0.034000483341515064},{"text":"Yeah.","start":727.055,"end":727.375,"sentiment":"neutral","sentiment_score":0.09180448949337006},{"text":"You can also make a payment for the connection fee then.","start":727.375,"end":730.675,"sentiment":"neutral","sentiment_score":0.1299301419745792},{"text":"Then they'll be set they'll be sending you another invoice for the delivery fee, the standard one standard postage.","start":731.295,"end":738.50995,"sentiment":"neutral","sentiment_score":0.09667555968228139},{"text":"Okay?","start":740.32996,"end":740.82996,"sentiment":"neutral","sentiment_score":0.05069519206881523}],"sentiment":"neutral","sentiment_score":0.1022519954096745,"num_words":34,"start":720.495,"end":740.82996},{"sentences":[{"text":"Yeah.","start":744.97,"end":745.44995,"sentiment":"neutral","sentiment_score":0.13738441467285156},{"text":"That's correct.","start":745.44995,"end":746.26996,"sentiment":"neutral","sentiment_score":0.23522303998470306},{"text":"So once we receive the if ever, like, you make a payment today, probably the our back end team will send it by tomorrow morning.","start":746.81,"end":755.55505,"sentiment":"neutral","sentiment_score":0.1803118759393692},{"text":"Yeah.","start":758.335,"end":758.835,"sentiment":"neutral","sentiment_score":0.08802817016839981},{"text":"If ever, I'll be sending you as well the tracking number for you to track it directly by Australian Post.","start":758.895,"end":765.51,"sentiment":"neutral","sentiment_score":0.13609799332916736}],"sentiment":"neutral","sentiment_score":0.1617472536709844,"num_words":49,"start":744.97,"end":765.51},{"sentences":[{"text":"Thank you.","start":768.07,"end":768.81,"sentiment":"positive","sentiment_score":0.5734796822071075},{"text":"You just need to plug it into that box, the picture that you send me on the first port Ethernet one.","start":772.39,"end":781.01495,"sentiment":"neutral","sentiment_score":0.038455121928737276},{"text":"It should be on the Ethernet one, the first one.","start":785.555,"end":788.45496,"sentiment":"neutral","sentiment_score":0.03794134948402643},{"text":"I think it.","start":792.05,"end":792.94995,"sentiment":"neutral","sentiment_score":0.02340152362982432},{"text":"Yeah.","start":795.17,"end":795.56995,"sentiment":"neutral","sentiment_score":0.02782713808119297}],"sentiment":"neutral","sentiment_score":0.06572870618185482,"num_words":37,"start":768.07,"end":795.56995},{"sentences":[{"text":"It says Ethernet one.","start":795.56995,"end":797.49,"sentiment":"neutral","sentiment_score":0.017978264717385173},{"text":"Can you see that one?","start":797.49,"end":798.62994,"sentiment":"neutral","sentiment_score":0.019665121287107467},{"text":"Below the service.","start":799.73,"end":800.79,"sentiment":"neutral","sentiment_score":0.015712722515066464},{"text":"Yeah.","start":800.85,"end":801.35,"sentiment":"neutral","sentiment_score":0.03351268172264099},{"text":"Yeah.","start":802.29,"end":802.61,"sentiment":"neutral","sentiment_score":0.043189577758312225}],"sentiment":"neutral","sentiment_score":0.02100564945223076,"num_words":14,"start":795.56995,"end":802.61},{"sentences":[{"text":"That one.","start":802.61,"end":803.35,"sentiment":"neutral","sentiment_score":0.045106811448931694},{"text":"And the other end should be connected at working after a few minutes once you plug it in.","start":803.64996,"end":818.14496,"sentiment":"neutral","sentiment_score":0.12951359887503916},{"text":"Mhmm.","start":820.045,"end":820.38,"sentiment":"neutral","sentiment_score":0.0262548103928566},{"text":"Mhmm.","start":822.78,"end":822.94,"sentiment":"neutral","sentiment_score":0.07665181905031204},{"text":"Yeah.","start":822.94,"end":823.42,"sentiment":"neutral","sentiment_score":0.12992194294929504}],"sentiment":"neutral","sentiment_score":0.11540378152352312,"num_words":23,"start":802.61,"end":823.42},{"sentences":[{"text":"No need for you to do the instruction that I sent you, the first email.","start":823.42,"end":828.08,"sentiment":"neutral","sentiment_score":0.11498815367619196},{"text":"Yeah.","start":829.34,"end":829.66003,"sentiment":"neutral","sentiment_score":0.1667855679988861},{"text":"Because this is only done if you you're using your own router.","start":829.66003,"end":835.26495,"sentiment":"neutral","sentiment_score":0.1740348239739736},{"text":"That is already entered because the router is already preconfigured, so no need for you to enter the username and password.","start":846.68,"end":855.4,"sentiment":"neutral","sentiment_score":0.21949814047132218},{"text":"You just need to connect with the Wi Fi, and that's it should be working.","start":855.4,"end":860.545,"sentiment":"neutral","sentiment_score":0.20984479039907455}],"sentiment":"neutral","sentiment_score":0.18339310260489583,"num_words":64,"start":823.42,"end":860.545},{"sentences":[{"text":"There's a password with the Wi Fi.","start":865.325,"end":867.005,"sentiment":"neutral","sentiment_score":0.030066104605793953},{"text":"You'll see that one at the back of your router.","start":867.005,"end":869.425,"sentiment":"neutral","sentiment_score":0.03938997406512499},{"text":"There's a small sticker there.","start":869.645,"end":871.505,"sentiment":"neutral","sentiment_score":0.015080002695322036},{"text":"It says Wi Fi keys or PIN or WLAN 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welcome.","start":887.66296,"end":888.40295,"sentiment":"positive","sentiment_score":0.4504555016756058},{"text":"Bye.","start":888.46295,"end":888.8629,"sentiment":"neutral","sentiment_score":0.19030813872814176}],"sentiment":"neutral","sentiment_score":0.2439697203428849,"num_words":23,"start":879.09,"end":888.8629},{"sentences":[{"text":"Have a great day.","start":888.8629,"end":889.9229,"sentiment":"positive","sentiment_score":0.755159467458725}],"sentiment":"positive","sentiment_score":0.755159467458725,"num_words":4,"start":888.8629,"end":889.9229}]}}]},{"alternatives":[{"transcript":"How you doing? My name is Daniel Lanza. I'm just ringing up. I'm just just got back from work, and I need help setting up this my connection. Daniel Joseph Lanza? Yeah. Daniel Lanza. Yeah. Yep. Yeah. Yeah. Yeah. Yeah. It's already all built in in the apartment. Yeah. Yeah. Oh, okay. So I do need a router. Yeah. Yeah. Are you sure it's not this is a router. It says default settings, o and u Mac. It's got Ethernet on it. It's got phone one, phone two. Or is that the NTD box? Yeah. Yeah. It's mounted on the wall and it has lights. Which one you sent a few? The last one you the the last one you sent me? Yeah. Yeah. That one. Yeah. I can do that. Two seconds. Yeah. I'm doing it now. I'm doing it now. That one there. Reply. Attach. Photos. That one there. That one. Done. Gotcha. And hey, guys. Just sending still. Yep. It's been sent. There's several boxes. There's a white cable that goes from the box that's mounted to the wall over to another box, and the white cable comes out of that and plugs it into the phone line. Then there's another little there's another little DigiSat box below it. Yeah. Yeah. Yeah. But I do believe this this black box at the top with with Ethernet one, two, three, and four, and a phone and one and two. Yeah. That's not a router. Okay. So I need to get a route. Okay. Okay. So how do I go how How do I do that? Yeah. How do I how do I log in to my Airtel account? How do I log in to my Airtel account so I can settle that Okay. So do I still have to pay the $20 fee? Just standard. And do I have to log in to my yeah. Do I have to log in to my Airtel account to pay these fees? Or Okay. So I've got my invoice for the $20. How do I make the payment? Yeah. Okay. So I can be paid. I can be paid this $20. Yeah. Yeah. I've got the numbers here. Pillow code 467902. Reference number 20407991. I've already got an invoice. I've already got an invoice for $20. Or is that for the six month connection fee. It was sent to me three hours ago. Yeah. Sorry? Expired. Yep. Yep. Yep. And do I pay this connection fee now? Or Yep. No worries. And roughly how long is it? About five business days for a standard delivery? Okay. No worries. Yep. Okay. Not a problem. And where do I plug when I get the router, where do I plug that in? Into one of the into one of the the yellow into one of the Ethernet plugs? The one on the box of the picture I sent you. Yeah. Ethernet one, two, 34. Yeah. Okay. Yep. No worries. Okay. And I don't need to Yep. Okay. And will I get will I get a will the with the on the router, will there be a username and password? Alright. It'll just automatically connect. There won't be a there won't be a password on the Wi Fi? Yeah. Okay. Cool. Yep. Okay. No worries. Cool. Okay. No worries. Thank you. See you. Bye. You too. 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you doing? My name is Daniel Lanza. I'm just ringing up. I'm just just got back from work, and I need help setting up this my connection. Daniel Joseph Lanza?\n\nYeah. Daniel Lanza. Yeah. Yep. Yeah.\n\nYeah. Yeah. Yeah. It's already all built in in the apartment. Yeah.\n\nYeah. Oh, okay. So I do need a router. Yeah. Yeah.\n\nAre you sure it's not this is a router. It says default settings, o and u Mac. It's got Ethernet on it. It's got phone one, phone two. Or is that the NTD box?\n\nYeah. Yeah. It's mounted on the wall and it has lights. Which one you sent a few? The last one you the the last one you sent me?\n\nYeah. Yeah. That one. Yeah. I can do that.\n\nTwo seconds. Yeah. I'm doing it now. I'm doing it now. That one there.\n\nReply. Attach. Photos. That one there. That one.\n\nDone. Gotcha. And hey, guys. Just sending still. Yep.\n\nIt's been sent. There's several boxes. There's a white cable that goes from the box that's mounted to the wall over to another box, and the white cable comes out of that and plugs it into the phone line. Then there's another little there's another little DigiSat box below it. Yeah.\n\nYeah. Yeah. But I do believe this this black box at the top with with Ethernet one, two, three, and four, and a phone and one and two. Yeah. That's not a router.\n\nOkay. So I need to get a route. Okay. Okay. So how do I go how How do I do that?\n\nYeah. How do I how do I log in to my Airtel account? How do I log in to my Airtel account so I can settle that Okay. So do I still have to pay the $20 fee? Just standard.\n\nAnd do I have to log in to my yeah. Do I have to log in to my Airtel account to pay these fees? Or Okay. So I've got my invoice for the $20. How do I make the payment?\n\nYeah. Okay. So I can be paid. I can be paid this $20. Yeah.\n\nYeah. I've got the numbers here. Pillow code 467902. Reference number 20407991. I've already got an invoice.\n\nI've already got an invoice for $20. Or is that for the six month connection fee. It was sent to me three hours ago. Yeah. Sorry?\n\nExpired. Yep. Yep. Yep. And do I pay this connection fee now?\n\nOr Yep. No worries. And roughly how long is it? About five business days for a standard delivery? Okay.\n\nNo worries. Yep. Okay. Not a problem. And where do I plug when I get the router, where do I plug that in?\n\nInto one of the into one of the the yellow into one of the Ethernet plugs? The one on the box of the picture I sent you. Yeah. Ethernet one, two, 34. Yeah.\n\nOkay. Yep. No worries. Okay. And I don't need to Yep.\n\nOkay. And will I get will I get a will the with the on the router, will there be a username and password? Alright. It'll just automatically connect. There won't be a there won't be a password on the Wi Fi?\n\nYeah. Okay. Cool. Yep. Okay.\n\nNo worries. Cool. Okay. No worries. Thank you.\n\nSee you. Bye. You too. Bye.","paragraphs":[{"sentences":[{"text":"How you doing?","start":4.88,"end":5.7799997,"sentiment":"positive","sentiment_score":0.4088458816210429},{"text":"My name is Daniel Lanza.","start":6.0,"end":7.46,"sentiment":"neutral","sentiment_score":0.059463704377412795},{"text":"I'm just ringing up.","start":8.48,"end":9.76,"sentiment":"neutral","sentiment_score":0.005068237117484387},{"text":"I'm just just got back from work, and I need help setting up this my connection.","start":9.76,"end":17.055,"sentiment":"neutral","sentiment_score":0.04298604838550091},{"text":"Daniel Joseph Lanza?","start":23.275,"end":24.895,"sentiment":"neutral","sentiment_score":0.00007679554012914498}],"sentiment":"neutral","sentiment_score":0.07200439600027524,"num_words":31,"start":4.88,"end":24.895},{"sentences":[{"text":"Yeah.","start":28.94,"end":29.26,"sentiment":"neutral","sentiment_score":0.02044488489627838},{"text":"Daniel Lanza.","start":29.26,"end":30.060001,"sentiment":"neutral","sentiment_score":0.009962824173271656},{"text":"Yeah.","start":30.060001,"end":30.560001,"sentiment":"neutral","sentiment_score":0.03341452777385712},{"text":"Yep.","start":206.655,"end":206.91,"sentiment":"neutral","sentiment_score":0.0974627360701561},{"text":"Yeah.","start":213.07,"end":213.31,"sentiment":"neutral","sentiment_score":0.0120261637493968}],"sentiment":"neutral","sentiment_score":0.03054566013937195,"num_words":6,"start":28.94,"end":213.31},{"sentences":[{"text":"Yeah.","start":213.31,"end":213.81,"sentiment":"neutral","sentiment_score":0.004768408834934235},{"text":"Yeah.","start":213.87001,"end":214.11,"sentiment":"neutral","sentiment_score":0.01769101992249489},{"text":"Yeah.","start":214.11,"end":214.43001,"sentiment":"neutral","sentiment_score":0.02145189791917801},{"text":"It's already all built in in the 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router.","start":235.07501,"end":236.37,"sentiment":"neutral","sentiment_score":0.06595978016654651},{"text":"Yeah.","start":258.385,"end":258.625,"sentiment":"neutral","sentiment_score":0.0502409003674984},{"text":"Yeah.","start":258.625,"end":259.125,"sentiment":"neutral","sentiment_score":0.02947739325463772}],"sentiment":"neutral","sentiment_score":0.058887302706187424,"num_words":11,"start":221.87001,"end":259.125},{"sentences":[{"text":"Are you sure it's not this is a router.","start":259.185,"end":261.82498,"sentiment":"neutral","sentiment_score":-0.03893258339828915},{"text":"It says default settings, o and u Mac.","start":261.82498,"end":264.87,"sentiment":"neutral","sentiment_score":0.007013601949438453},{"text":"It's got Ethernet on it.","start":265.56998,"end":267.25,"sentiment":"neutral","sentiment_score":0.01388569436967373},{"text":"It's got phone one, phone two.","start":267.25,"end":269.19,"sentiment":"neutral","sentiment_score":-0.009921723511070013},{"text":"Or is that the NTD box?","start":270.69,"end":272.47,"sentiment":"neutral","sentiment_score":-0.006433069705963135}],"sentiment":"neutral","sentiment_score":-0.009499550660086028,"num_words":34,"start":259.185,"end":272.47},{"sentences":[{"text":"Yeah.","start":278.93,"end":279.345,"sentiment":"neutral","sentiment_score":-0.022938597947359085},{"text":"Yeah.","start":280.625,"end":280.865,"sentiment":"neutral","sentiment_score":-0.0025843624025583267},{"text":"It's mounted on the wall and it has lights.","start":280.865,"end":282.805,"sentiment":"neutral","sentiment_score":0.004812189274364048},{"text":"Which one you sent a few?","start":295.56,"end":297.34,"sentiment":"neutral","sentiment_score":0.01089112002712985},{"text":"The last one you the the last one you sent 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seconds.","start":314.645,"end":315.38498,"sentiment":"neutral","sentiment_score":0.08457228541374207},{"text":"Yeah.","start":318.965,"end":319.205,"sentiment":"neutral","sentiment_score":0.04790295660495758},{"text":"I'm doing it now.","start":319.205,"end":320.485,"sentiment":"neutral","sentiment_score":0.03920841030776501},{"text":"I'm doing it now.","start":320.485,"end":321.625,"sentiment":"neutral","sentiment_score":0.09353688545525074},{"text":"That one 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sent.","start":364.38,"end":365.145,"sentiment":"neutral","sentiment_score":0.23114516337712607},{"text":"There's several boxes.","start":391.7,"end":392.84,"sentiment":"neutral","sentiment_score":0.02835168441136678},{"text":"There's a white cable that goes from the box that's mounted to the wall over to another box, and the white cable comes out of that and plugs it into the phone line.","start":392.925,"end":401.025,"sentiment":"neutral","sentiment_score":0.03979737763151978},{"text":"Then there's another little there's another little DigiSat box below it.","start":403.88498,"end":408.08002,"sentiment":"neutral","sentiment_score":0.01881922400471839},{"text":"Yeah.","start":412.30002,"end":412.54,"sentiment":"neutral","sentiment_score":0.03003139980137348}],"sentiment":"neutral","sentiment_score":0.04566366409919426,"num_words":51,"start":364.38,"end":412.54},{"sentences":[{"text":"Yeah.","start":412.54,"end":412.7,"sentiment":"neutral","sentiment_score":0.03138633072376251},{"text":"Yeah.","start":412.7,"end":413.1,"sentiment":"neutral","sentiment_score":0.029391581192612648},{"text":"But I do believe this this black box at the top with with Ethernet one, two, three, and four, and a phone and one and two.","start":413.1,"end":421.12,"sentiment":"neutral","sentiment_score":0.011399022733362822},{"text":"Yeah.","start":421.82,"end":422.175,"sentiment":"neutral","sentiment_score":0.01903056539595127},{"text":"That's not a 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that?","start":447.87,"end":452.48502,"sentiment":"neutral","sentiment_score":0.04012785428626971}],"sentiment":"neutral","sentiment_score":0.0181820760702803,"num_words":21,"start":430.735,"end":452.48502},{"sentences":[{"text":"Yeah.","start":490.165,"end":490.65,"sentiment":"neutral","sentiment_score":0.05241958051919937},{"text":"How do I how do I log in to my Airtel account?","start":490.72998,"end":494.59,"sentiment":"neutral","sentiment_score":0.003847188471506039},{"text":"How do I log in to my Airtel account so I can settle that Okay.","start":497.85,"end":514.115,"sentiment":"neutral","sentiment_score":0.006734429796536764},{"text":"So do I still have to pay the $20 fee?","start":514.175,"end":517.075,"sentiment":"neutral","sentiment_score":-0.08611879721283913},{"text":"Just 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payment?","start":573.87,"end":575.49,"sentiment":"neutral","sentiment_score":0.01266736350953579}],"sentiment":"neutral","sentiment_score":0.01654706448316574,"num_words":40,"start":547.57996,"end":575.49},{"sentences":[{"text":"Yeah.","start":591.16504,"end":591.66,"sentiment":"neutral","sentiment_score":0.06391283124685287},{"text":"Okay.","start":596.62,"end":597.1,"sentiment":"neutral","sentiment_score":0.07613126933574677},{"text":"So I can be paid.","start":597.1,"end":598.39996,"sentiment":"neutral","sentiment_score":0.06838440597057342},{"text":"I can be paid this $20.","start":600.45996,"end":602.48,"sentiment":"neutral","sentiment_score":-0.058699450766046844},{"text":"Yeah.","start":609.915,"end":610.15497,"sentiment":"neutral","sentiment_score":0.1245437115430832}],"sentiment":"neutral","sentiment_score":0.018165224098733494,"num_words":14,"start":591.16504,"end":610.15497},{"sentences":[{"text":"Yeah.","start":610.15497,"end":610.39496,"sentiment":"neutral","sentiment_score":0.10641542077064514},{"text":"I've got the numbers here.","start":610.39496,"end":611.515,"sentiment":"neutral","sentiment_score":0.10152003616094589},{"text":"Pillow code 467902.","start":611.515,"end":614.39496,"sentiment":"neutral","sentiment_score":0.03691583126783371},{"text":"Reference number 20407991.","start":614.39496,"end":617.43,"sentiment":"neutral","sentiment_score":0.03746811610956987},{"text":"I've already got an invoice.","start":626.47,"end":627.93,"sentiment":"neutral","sentiment_score":0.1429721787571907}],"sentiment":"neutral","sentiment_score":0.09129578455844346,"num_words":17,"start":610.15497,"end":627.93},{"sentences":[{"text":"I've already got an invoice for $20.","start":628.07,"end":629.91,"sentiment":"neutral","sentiment_score":0.030738681288702146},{"text":"Or is that for the six month connection fee.","start":629.91,"end":641.185,"sentiment":"neutral","sentiment_score":0.01441462772587935},{"text":"It was sent to me three hours ago.","start":666.225,"end":668.325,"sentiment":"neutral","sentiment_score":0.0025999442441388965},{"text":"Yeah.","start":673.105,"end":673.605,"sentiment":"neutral","sentiment_score":-0.049979038536548615},{"text":"Sorry?","start":678.45,"end":678.95,"sentiment":"neutral","sentiment_score":-0.18775153160095215}],"sentiment":"neutral","sentiment_score":0.0049219770142092155,"num_words":26,"start":628.07,"end":678.95},{"sentences":[{"text":"Expired.","start":690.065,"end":690.565,"sentiment":"neutral","sentiment_score":-0.19073329865932465},{"text":"Yep.","start":699.105,"end":699.45,"sentiment":"neutral","sentiment_score":-0.07807684689760208},{"text":"Yep.","start":705.29004,"end":705.79004,"sentiment":"neutral","sentiment_score":-0.1689891517162323},{"text":"Yep.","start":717.945,"end":718.34503,"sentiment":"neutral","sentiment_score":0.06131058186292648},{"text":"And do I pay this connection fee now?","start":718.34503,"end":725.65,"sentiment":"neutral","sentiment_score":0.03614541469141841}],"sentiment":"neutral","sentiment_score":-0.0072771164899071055,"num_words":12,"start":690.065,"end":725.65},{"sentences":[{"text":"Or Yep.","start":725.65,"end":738.63,"sentiment":"neutral","sentiment_score":0.07044089958071709},{"text":"No worries.","start":738.77,"end":739.33,"sentiment":"neutral","sentiment_score":0.12446653097867966},{"text":"And roughly how long is it?","start":739.33,"end":741.225,"sentiment":"neutral","sentiment_score":0.05146779119968414},{"text":"About five business days for a standard delivery?","start":741.225,"end":744.20496,"sentiment":"neutral","sentiment_score":0.06778203742578626},{"text":"Okay.","start":753.64,"end":754.14,"sentiment":"neutral","sentiment_score":0.21595264971256256}],"sentiment":"neutral","sentiment_score":0.07667529249661847,"num_words":19,"start":725.65,"end":754.14},{"sentences":[{"text":"No worries.","start":758.12,"end":758.86,"sentiment":"neutral","sentiment_score":0.12154516577720642},{"text":"Yep.","start":763.72,"end":764.22,"sentiment":"neutral","sentiment_score":0.1103316769003868},{"text":"Okay.","start":766.2,"end":766.68,"sentiment":"neutral","sentiment_score":0.04841185733675957},{"text":"Not a problem.","start":766.68,"end":767.5,"sentiment":"positive","sentiment_score":0.40411954124768573},{"text":"And where do I plug when I get the router, where do I plug that in?","start":767.615,"end":771.235,"sentiment":"neutral","sentiment_score":0.13217253959737718}],"sentiment":"neutral","sentiment_score":0.16212839665620224,"num_words":23,"start":758.12,"end":771.235},{"sentences":[{"text":"Into one of the into one of the the yellow into one of the Ethernet plugs?","start":778.095,"end":783.48,"sentiment":"neutral","sentiment_score":0.02157428627833724},{"text":"The one on the box of the picture I sent you.","start":791.39996,"end":794.77997,"sentiment":"neutral","sentiment_score":0.025533515790646725},{"text":"Yeah.","start":798.995,"end":799.315,"sentiment":"neutral","sentiment_score":0.020014308393001556},{"text":"Ethernet one, two, 34.","start":799.315,"end":801.15497,"sentiment":"neutral","sentiment_score":0.01909359870478511},{"text":"Yeah.","start":801.15497,"end":801.65497,"sentiment":"neutral","sentiment_score":0.03945610299706459}],"sentiment":"neutral","sentiment_score":0.02308794122302171,"num_words":33,"start":778.095,"end":801.65497},{"sentences":[{"text":"Okay.","start":811.39496,"end":811.795,"sentiment":"neutral","sentiment_score":0.07230234146118164},{"text":"Yep.","start":811.795,"end":812.115,"sentiment":"neutral","sentiment_score":0.13540436327457428},{"text":"No worries.","start":812.115,"end":812.7,"sentiment":"neutral","sentiment_score":0.20239079743623734},{"text":"Okay.","start":818.62,"end":818.94,"sentiment":"neutral","sentiment_score":0.0961117297410965},{"text":"And I don't need to Yep.","start":818.94,"end":828.775,"sentiment":"neutral","sentiment_score":0.0630888311813275}],"sentiment":"neutral","sentiment_score":0.098830274221572,"num_words":11,"start":811.39496,"end":828.775},{"sentences":[{"text":"Okay.","start":828.775,"end":829.275,"sentiment":"neutral","sentiment_score":0.17468571662902832},{"text":"And will I get will I get a will the with the on the router, will there be a username and password?","start":835.495,"end":844.86,"sentiment":"neutral","sentiment_score":0.1384680477732962},{"text":"Alright.","start":858.50494,"end":858.665,"sentiment":"neutral","sentiment_score":0.22973935306072235},{"text":"It'll just automatically 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too.","start":890.20294,"end":890.76294,"sentiment":"neutral","sentiment_score":0.2961542159318924},{"text":"Bye.","start":890.76294,"end":891.26294,"sentiment":"neutral","sentiment_score":-0.0934186801314354}],"sentiment":"positive","sentiment_score":0.36240018531680107,"num_words":6,"start":889.40295,"end":891.26294}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support.\n\nChannel 1: How you\n\nChannel 0: How\n\nChannel 1: doing?\n\nChannel 0: can I help you\n\nChannel 1: My\n\nChannel 0: today?\n\nChannel 1: name\n\nChannel 0: Yeah.\n\nChannel 1: is Daniel Lanza. I'm just ringing up. I'm just just got back from work, and I need help setting up this my connection.\n\nChannel 0: Okay. Can I have your full name, please, for me to check the account?\n\nChannel 1: Daniel Joseph Lanza?\n\nChannel 0: Daniel Lanza.\n\nChannel 1: Yeah. Daniel Lanza. Yeah.\n\nChannel 0: Okay. Hang on. Let me just check your account. Hello, Danielle?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Thank you for waiting. May I know the your router? Do you have your own router? Or\n\nChannel 1: Yeah.\n\nChannel 0: you\n\nChannel 1: Yeah.\n\nChannel 0: need to get\n\nChannel 1: Yeah. Yeah. It's already all built in in the apartment.\n\nChannel 0: is it mounted on your wall?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yeah. I think you're referring to the NTD box. So you'd still be needing a router, which we're going to connect with that box for you to establish a connection.\n\nChannel 1: Oh, okay. So I do need a router.\n\nChannel 0: Yeah. Yeah. We can you can purchase one from us since that is already preconfigured. So no need for you to, like, log in to the router's interface. You just need to connect it to that box, and we're going to provide you the cable as well that you're going to use.\n\nBut you can also buy outside store.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: But\n\nChannel 1: Are you sure\n\nChannel 0: yeah.\n\nChannel 1: it's not this is a router. It says default settings, o and u Mac. It's got Ethernet on it. It's got phone one, phone two. Or is that the NTD box?\n\nChannel 0: Is it mounted on your wall and have lights\n\nChannel 1: Yeah.\n\nChannel 0: or no?\n\nChannel 1: Yeah. It's mounted on the wall and it has lights.\n\nChannel 0: Okay. Is it okay if I request a picture on the email? I sent you an email earlier this morning.\n\nChannel 1: Which one you sent a few?\n\nChannel 0: Subject\n\nChannel 1: The last\n\nChannel 0: is\n\nChannel 1: one\n\nChannel 0: setting\n\nChannel 1: you\n\nChannel 0: Internet.\n\nChannel 1: the the last one you sent me?\n\nChannel 0: Yeah. That one. Setting Internet service to your router. That is the\n\nChannel 1: Yeah.\n\nChannel 0: subject\n\nChannel 1: Yeah. That one. Yeah.\n\nChannel 0: line.\n\nChannel 1: I can\n\nChannel 0: Yeah.\n\nChannel 1: do that. Two\n\nChannel 0: Is\n\nChannel 1: seconds.\n\nChannel 0: it okay if you send me a picture, yes, for me to also see it and\n\nChannel 1: Yeah. I'm\n\nChannel 0: double\n\nChannel 1: doing it\n\nChannel 0: check?\n\nChannel 1: now. I'm doing it now.\n\nChannel 0: Okay.\n\nChannel 1: That one there. Reply. Attach.\n\nChannel 0: Sure.\n\nChannel 1: Photos. That one there. That one. Done. Gotcha.\n\nAnd hey, guys. Just sending still.\n\nChannel 0: Sure. No worries.\n\nChannel 1: Yep. It's been sent.\n\nChannel 0: Okay. I'll just wait for it.\n\nChannel 1: There's several boxes. There's a white cable that goes from the box that's mounted to the wall over to another box, and the white cable comes out of that and plugs it into the phone line.\n\nChannel 0: Okay. Let\n\nChannel 1: Then there's\n\nChannel 0: me\n\nChannel 1: another\n\nChannel 0: have\n\nChannel 1: little\n\nChannel 0: a\n\nChannel 1: there's another little DigiSat box below it.\n\nChannel 0: look. Yeah. That's one of the NTD boxes.\n\nChannel 1: Yeah. Yeah. Yeah. But I do\n\nChannel 0: Mhmm.\n\nChannel 1: believe this this black box at the top with with Ethernet one, two, three, and four, and a phone and one and two.\n\nChannel 0: Okay. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: So I just received the picture. So, yeah, this is the NTD box\n\nChannel 1: That's not a\n\nChannel 0: from\n\nChannel 1: router.\n\nChannel 0: yeah. This is not a router.\n\nChannel 1: Okay. So I need to get\n\nChannel 0: And\n\nChannel 1: a route.\n\nChannel 0: yeah. And this small box below it is another NTD box, which is installed by Supa Network for you to establish a connection. So you'll\n\nChannel 1: Okay.\n\nChannel 0: be yeah. You'll just be needing a router\n\nChannel 1: Okay. So\n\nChannel 0: to\n\nChannel 1: how\n\nChannel 0: have\n\nChannel 1: do\n\nChannel 0: a Wi\n\nChannel 1: I go how How do I do\n\nChannel 0: Fi.\n\nChannel 1: that?\n\nChannel 0: We do have routers available at our website. So for Supa Network hang on. Let me just check. Alright. Let me just check your order.\n\nSix months contract. So under six months contract, we do have free routers offered. So in this case, we'll just need to settle the delivery fee. So we have the standard postage, which will take three to five business days to arrive\n\nChannel 1: Yeah.\n\nChannel 0: at the address.\n\nChannel 1: How do I\n\nChannel 0: And\n\nChannel 1: how do I log in to my Airtel account?\n\nChannel 0: sorry?\n\nChannel 1: How do I log in to my Airtel account so I can settle\n\nChannel 0: Actually,\n\nChannel 1: that\n\nChannel 0: I can just inform our accounts department for them to send you an invoice via email. Then once the payment is settled, we'll then send you deliver the router.\n\nChannel 1: Okay. So do\n\nChannel 0: Yeah.\n\nChannel 1: I still have to pay the $20 fee?\n\nChannel 0: Yeah. That needs to be settled first. That's the delivery fee for the router. So we do have also express postage, which will will take three to sorry. One to three business days to arrive at the address.\n\nSo standard is $20, then express is $30. Which one do you prefer?\n\nChannel 1: Just standard.\n\nChannel 0: Okay. Sure. So I'll inform our accounts department regarding this, then just\n\nChannel 1: And do I\n\nChannel 0: wait\n\nChannel 1: have to\n\nChannel 0: for\n\nChannel 1: log\n\nChannel 0: their\n\nChannel 1: in to\n\nChannel 0: invoice.\n\nChannel 1: my yeah. Do I have to log in to my Airtel account to pay these fees? Or\n\nChannel 0: Actually, you yeah. You can also settle the payment there, and our accounts department can send you a link also directly, like a payment portal, where you can pay directly instead of logging in to your customer portal.\n\nChannel 1: Okay. So I've got my\n\nChannel 0: Yeah.\n\nChannel 1: invoice for the $20. How do\n\nChannel 0: Mhmm.\n\nChannel 1: I make the payment?\n\nChannel 0: Once our accounts department send you an invoice, there's also a instruction via email on how you'll make a payment for it. I'll just need to inform them first for\n\nChannel 1: Yeah.\n\nChannel 0: you to receive the invoice.\n\nChannel 1: Okay. So I can be paid.\n\nChannel 0: Okay. Sorry?\n\nChannel 1: I can be paid this $20.\n\nChannel 0: Yeah. I we do also have the pay payment method.\n\nChannel 1: Yeah. Yeah. I've got the numbers here. Pillow code 467902. Reference number 20407991.\n\nChannel 0: Yeah. So I'll just inform our accounts department, then they will be sending you an invoice for the delivery fee. Then, yeah, once settled,\n\nChannel 1: I've\n\nChannel 0: we'll\n\nChannel 1: already\n\nChannel 0: send\n\nChannel 1: got\n\nChannel 0: you the\n\nChannel 1: an\n\nChannel 0: router.\n\nChannel 1: invoice. I've already got an invoice for $20. Or is that for the six month\n\nChannel 0: Okay. Hang on. Let me just check.\n\nChannel 1: connection fee.\n\nChannel 0: Let me just check this invoice. Hang on.\n\nChannel 1: It was sent to me three hours ago.\n\nChannel 0: Okay. I see. So this is for the six month contract\n\nChannel 1: Yeah.\n\nChannel 0: since your upfront payment has failed. Yeah.\n\nChannel 1: Sorry?\n\nChannel 0: So upon checking your account, the upfront payment has failed has failed for the six month contract. That's\n\nChannel 1: Expired.\n\nChannel 0: why our accounts yeah. That's why our accounts department send you an $20 fee for the connection fee, which\n\nChannel 1: Yep.\n\nChannel 0: is for the contractor. So they'll be sending you another invoice because this\n\nChannel 1: Yep.\n\nChannel 0: is a different one. Yeah. So, yeah, you need to settle this boat or settle the delivery fee first for us to confirm the router.\n\nChannel 1: Yep. And\n\nChannel 0: Okay.\n\nChannel 1: do\n\nChannel 0: Then\n\nChannel 1: I pay this connection fee now? Or\n\nChannel 0: mhmm. Yeah. You can also make a payment for the connection fee then. Then they'll be set they'll be sending you another invoice for the delivery fee, the standard one standard postage.\n\nChannel 1: Yep. No worries. And roughly\n\nChannel 0: Okay?\n\nChannel 1: how long is it? About five business days for a standard delivery?\n\nChannel 0: Yeah. That's correct. So once we receive the if ever, like, you make a payment today, probably the our back end team\n\nChannel 1: Okay.\n\nChannel 0: will send it by tomorrow morning.\n\nChannel 1: No\n\nChannel 0: Yeah.\n\nChannel 1: worries.\n\nChannel 0: If ever, I'll be sending you as well the tracking number for you to track it directly\n\nChannel 1: Yep.\n\nChannel 0: by Australian Post.\n\nChannel 1: Okay. Not a problem. And where do I\n\nChannel 0: Thank you.\n\nChannel 1: plug when I get the router, where do I plug that in?\n\nChannel 0: You just need to plug it into that box, the picture that you send me on\n\nChannel 1: Into\n\nChannel 0: the\n\nChannel 1: one of\n\nChannel 0: first\n\nChannel 1: the\n\nChannel 0: port\n\nChannel 1: into one of the\n\nChannel 0: Ethernet\n\nChannel 1: the yellow\n\nChannel 0: one.\n\nChannel 1: into one of the Ethernet plugs?\n\nChannel 0: It should be on the Ethernet one, the first one.\n\nChannel 1: The one\n\nChannel 0: I think\n\nChannel 1: on\n\nChannel 0: it.\n\nChannel 1: the box of the picture I sent you.\n\nChannel 0: Yeah. It says Ethernet one. Can you see that one?\n\nChannel 1: Yeah. Ethernet\n\nChannel 0: Below\n\nChannel 1: one, two,\n\nChannel 0: the service.\n\nChannel 1: 34.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. That one. And the other end should be connected at\n\nChannel 1: Okay. Yep. No worries.\n\nChannel 0: working after a few minutes once you plug it in.\n\nChannel 1: Okay. And I don't need to\n\nChannel 0: Mhmm. Mhmm. Yeah. No need for you to do the instruction that I sent you, the first email.\n\nChannel 1: Yep. Okay.\n\nChannel 0: Yeah. Because this is only done if you you're using your own router.\n\nChannel 1: And will I get will I get a will the with the on the router, will there be a username and password?\n\nChannel 0: That is already entered because the router is already preconfigured, so no need for you to enter the username and password. You just need to connect with the Wi Fi,\n\nChannel 1: Alright. It'll\n\nChannel 0: and\n\nChannel 1: just automatically\n\nChannel 0: that's it should be\n\nChannel 1: connect.\n\nChannel 0: working.\n\nChannel 1: There won't be a there won't be a password on the Wi Fi?\n\nChannel 0: There's a password with the Wi Fi. You'll see that one at the back of your router. There's a small sticker there. It\n\nChannel 1: Yeah.\n\nChannel 0: says\n\nChannel 1: Okay.\n\nChannel 0: Wi\n\nChannel 1: Cool.\n\nChannel 0: Fi keys or PIN or WLAN keys.\n\nChannel 1: Yep. Okay. No worries.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: Cool.\n\nChannel 0: I'll inform our I'll forward this to our accounts department for them to send you an invoice now.\n\nChannel 1: Okay. No worries. Thank you.\n\nChannel 0: K. You're welcome. Bye. Have a great\n\nChannel 1: See\n\nChannel 0: day.\n\nChannel 1: you. Bye. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.71999997,"end":1.04,"sentiment":"neutral","sentiment_score":0.26281702518463135},{"text":"Good afternoon.","start":1.04,"end":1.8399999,"sentiment":"positive","sentiment_score":0.5382243394851685},{"text":"This is Maureen from Airtel tech support.","start":1.8399999,"end":4.18,"sentiment":"positive","sentiment_score":0.42579332419804167}],"sentiment":"positive","sentiment_score":0.43198189735412595,"channel":0,"num_words":10,"start":0.71999997,"end":4.18},{"sentences":[{"text":"How you","start":4.88,"end":5.2799997,"sentiment":"positive","sentiment_score":0.4190399795770645}],"sentiment":"positive","sentiment_score":0.4190399795770645,"channel":1,"num_words":2,"start":4.88,"end":5.2799997},{"sentences":[{"text":"How","start":5.2,"end":5.44,"sentiment":"positive","sentiment_score":0.4222724437713623}],"sentiment":"positive","sentiment_score":0.4222724437713623,"channel":0,"num_words":1,"start":5.2,"end":5.44},{"sentences":[{"text":"doing?","start":5.2799997,"end":5.7799997,"sentiment":"positive","sentiment_score":0.3884576857089996}],"sentiment":"positive","sentiment_score":0.3884576857089996,"channel":1,"num_words":1,"start":5.2799997,"end":5.7799997},{"sentences":[{"text":"can I help you","start":5.44,"end":6.0,"sentiment":"neutral","sentiment_score":0.2806718647480011}],"sentiment":"neutral","sentiment_score":0.2806718647480011,"channel":0,"num_words":4,"start":5.44,"end":6.0},{"sentences":[{"text":"My","start":6.0,"end":6.24,"sentiment":"neutral","sentiment_score":0.07005751132965088}],"sentiment":"neutral","sentiment_score":0.07005751132965088,"channel":1,"num_words":1,"start":6.0,"end":6.24},{"sentences":[{"text":"today?","start":6.0,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.2205914556980133}],"sentiment":"neutral","sentiment_score":0.2205914556980133,"channel":0,"num_words":1,"start":6.0,"end":6.3199997},{"sentences":[{"text":"name","start":6.24,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.07335856556892395}],"sentiment":"neutral","sentiment_score":0.07335856556892395,"channel":1,"num_words":1,"start":6.24,"end":6.3999996},{"sentences":[{"text":"Yeah.","start":6.3199997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.10067972540855408}],"sentiment":"neutral","sentiment_score":0.10067972540855408,"channel":0,"num_words":1,"start":6.3199997,"end":6.8199997},{"sentences":[{"text":"is Daniel Lanza.","start":6.3999996,"end":7.46,"sentiment":"neutral","sentiment_score":0.05130081499616305},{"text":"I'm just ringing up.","start":8.48,"end":9.76,"sentiment":"neutral","sentiment_score":0.005068237117484387},{"text":"I'm just just got back from work, and I need help setting up this my connection.","start":9.76,"end":17.055,"sentiment":"neutral","sentiment_score":0.04298604838550091}],"sentiment":"neutral","sentiment_score":0.037476181201149615,"channel":1,"num_words":23,"start":6.3999996,"end":17.055},{"sentences":[{"text":"Okay.","start":19.515,"end":20.015,"sentiment":"neutral","sentiment_score":0.061283476650714874},{"text":"Can I have your full name, please, for me to check the account?","start":20.155,"end":23.135,"sentiment":"neutral","sentiment_score":0.03739779671797386}],"sentiment":"neutral","sentiment_score":0.039103916713169644,"channel":0,"num_words":14,"start":19.515,"end":23.135},{"sentences":[{"text":"Daniel Joseph Lanza?","start":23.275,"end":24.895,"sentiment":"neutral","sentiment_score":0.00007679554012914498}],"sentiment":"neutral","sentiment_score":0.00007679554012914498,"channel":1,"num_words":3,"start":23.275,"end":24.895},{"sentences":[{"text":"Daniel Lanza.","start":27.515,"end":28.654999,"sentiment":"neutral","sentiment_score":0.000732404412701726}],"sentiment":"neutral","sentiment_score":0.000732404412701726,"channel":0,"num_words":2,"start":27.515,"end":28.654999},{"sentences":[{"text":"Yeah.","start":28.94,"end":29.26,"sentiment":"neutral","sentiment_score":0.02044488489627838},{"text":"Daniel Lanza.","start":29.26,"end":30.060001,"sentiment":"neutral","sentiment_score":0.009962824173271656},{"text":"Yeah.","start":30.060001,"end":30.560001,"sentiment":"neutral","sentiment_score":0.03341452777385712}],"sentiment":"neutral","sentiment_score":0.018446265254169703,"channel":1,"num_words":4,"start":28.94,"end":30.560001},{"sentences":[{"text":"Okay.","start":31.75,"end":32.25,"sentiment":"neutral","sentiment_score":0.03709270805120468},{"text":"Hang on.","start":32.55,"end":32.95,"sentiment":"neutral","sentiment_score":0.025249958969652653},{"text":"Let me just check your account.","start":32.95,"end":34.25,"sentiment":"neutral","sentiment_score":0.030481427287062008},{"text":"Hello, Danielle?","start":205.19,"end":206.09,"sentiment":"neutral","sentiment_score":0.04608423262834549}],"sentiment":"neutral","sentiment_score":0.032968150451779366,"channel":0,"num_words":11,"start":31.75,"end":206.09},{"sentences":[{"text":"Yep.","start":206.655,"end":206.91,"sentiment":"neutral","sentiment_score":0.0974627360701561}],"sentiment":"neutral","sentiment_score":0.0974627360701561,"channel":1,"num_words":1,"start":206.655,"end":206.91},{"sentences":[{"text":"Yeah.","start":207.59,"end":207.91,"sentiment":"neutral","sentiment_score":0.16798950731754303},{"text":"Thank you for waiting.","start":207.91,"end":208.97,"sentiment":"positive","sentiment_score":0.42921701073646545},{"text":"May I know the your router?","start":209.19,"end":210.95,"sentiment":"neutral","sentiment_score":0.07860229164361954},{"text":"Do you have your own router?","start":210.95,"end":212.33,"sentiment":"neutral","sentiment_score":-0.009142330226798853},{"text":"Or","start":212.945,"end":213.105,"sentiment":"neutral","sentiment_score":-0.008903846144676208}],"sentiment":"neutral","sentiment_score":0.12737297070109183,"channel":0,"num_words":18,"start":207.59,"end":213.105},{"sentences":[{"text":"Yeah.","start":213.07,"end":213.31,"sentiment":"neutral","sentiment_score":0.0120261637493968}],"sentiment":"neutral","sentiment_score":0.0120261637493968,"channel":1,"num_words":1,"start":213.07,"end":213.31},{"sentences":[{"text":"you","start":213.105,"end":213.345,"sentiment":"neutral","sentiment_score":0.0012294184416532516}],"sentiment":"neutral","sentiment_score":0.0012294184416532516,"channel":0,"num_words":1,"start":213.105,"end":213.345},{"sentences":[{"text":"Yeah.","start":213.31,"end":213.81,"sentiment":"neutral","sentiment_score":0.004768408834934235}],"sentiment":"neutral","sentiment_score":0.004768408834934235,"channel":1,"num_words":1,"start":213.31,"end":213.81},{"sentences":[{"text":"need to get","start":213.345,"end":214.085,"sentiment":"neutral","sentiment_score":0.0007715523242950439}],"sentiment":"neutral","sentiment_score":0.0007715523242950439,"channel":0,"num_words":3,"start":213.345,"end":214.085},{"sentences":[{"text":"Yeah.","start":213.87001,"end":214.11,"sentiment":"neutral","sentiment_score":0.01769101992249489},{"text":"Yeah.","start":214.11,"end":214.43001,"sentiment":"neutral","sentiment_score":0.02145189791917801},{"text":"It's already all built in in the apartment.","start":214.43001,"end":216.93001,"sentiment":"neutral","sentiment_score":0.03498544474132359}],"sentiment":"neutral","sentiment_score":0.03190264757722616,"channel":1,"num_words":10,"start":213.87001,"end":216.93001},{"sentences":[{"text":"is it mounted on your wall?","start":219.265,"end":221.045,"sentiment":"neutral","sentiment_score":0.00008311805625756568}],"sentiment":"neutral","sentiment_score":0.00008311805625756568,"channel":0,"num_words":6,"start":219.265,"end":221.045},{"sentences":[{"text":"Yeah.","start":221.55,"end":221.87001,"sentiment":"neutral","sentiment_score":0.01849321275949478},{"text":"Yeah.","start":221.87001,"end":222.195,"sentiment":"neutral","sentiment_score":0.02629167214035988}],"sentiment":"neutral","sentiment_score":0.02239244244992733,"channel":1,"num_words":2,"start":221.55,"end":222.195},{"sentences":[{"text":"Yeah.","start":223.105,"end":223.345,"sentiment":"neutral","sentiment_score":0.031257178634405136},{"text":"I think you're referring to the NTD box.","start":223.345,"end":225.765,"sentiment":"neutral","sentiment_score":0.014638313405157533},{"text":"So you'd still be needing a router, which we're going to connect with that box for you to establish a connection.","start":227.06,"end":233.72,"sentiment":"neutral","sentiment_score":0.07721986754664353}],"sentiment":"neutral","sentiment_score":0.058999363478505984,"channel":0,"num_words":30,"start":223.105,"end":233.72},{"sentences":[{"text":"Oh, okay.","start":234.51501,"end":235.07501,"sentiment":"neutral","sentiment_score":0.07299584150314331},{"text":"So I do need a router.","start":235.07501,"end":236.37,"sentiment":"neutral","sentiment_score":0.06595978016654651}],"sentiment":"neutral","sentiment_score":0.0677187955006957,"channel":1,"num_words":8,"start":234.51501,"end":236.37},{"sentences":[{"text":"Yeah.","start":236.02,"end":236.52,"sentiment":"neutral","sentiment_score":0.13279321789741516},{"text":"Yeah.","start":237.14,"end":237.64,"sentiment":"neutral","sentiment_score":0.17237508296966553},{"text":"We can you can purchase one from us since that is already preconfigured.","start":238.26,"end":243.405,"sentiment":"neutral","sentiment_score":0.2664792434527324},{"text":"So no need for you to, like, log in to the router's interface.","start":244.025,"end":248.505,"sentiment":"neutral","sentiment_score":0.19386283709452704},{"text":"You just need to connect it to that box, and we're going to provide you the cable as well that you're going to use.","start":248.505,"end":255.005,"sentiment":"neutral","sentiment_score":0.23693935573101044}],"sentiment":"neutral","sentiment_score":0.23031076702934045,"channel":0,"num_words":52,"start":236.02,"end":255.005},{"sentences":[{"text":"But you can also buy outside 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Fi,","start":855.4,"end":857.66,"sentiment":"neutral","sentiment_score":0.17256764984793133}],"sentiment":"neutral","sentiment_score":0.20541899328430493,"channel":0,"num_words":30,"start":846.68,"end":857.66},{"sentences":[{"text":"Alright.","start":858.50494,"end":858.665,"sentiment":"neutral","sentiment_score":0.22973935306072235},{"text":"It'll","start":858.665,"end":858.82495,"sentiment":"neutral","sentiment_score":0.27344948053359985}],"sentiment":"neutral","sentiment_score":0.2515944167971611,"channel":1,"num_words":2,"start":858.50494,"end":858.82495},{"sentences":[{"text":"and","start":858.68,"end":859.005,"sentiment":"neutral","sentiment_score":0.2483355402946472}],"sentiment":"neutral","sentiment_score":0.2483355402946472,"channel":0,"num_words":1,"start":858.68,"end":859.005},{"sentences":[{"text":"just automatically","start":858.82495,"end":859.56494,"sentiment":"neutral","sentiment_score":0.3258980065584183}],"sentiment":"neutral","sentiment_score":0.3258980065584183,"channel":1,"num_words":2,"start":858.82495,"end":859.56494},{"sentences":[{"text":"that's it should be","start":859.085,"end":860.045,"sentiment":"neutral","sentiment_score":0.30067189782857895}],"sentiment":"neutral","sentiment_score":0.30067189782857895,"channel":0,"num_words":4,"start":859.085,"end":860.045},{"sentences":[{"text":"connect.","start":859.70496,"end":860.20496,"sentiment":"neutral","sentiment_score":0.1801838576793671}],"sentiment":"neutral","sentiment_score":0.1801838576793671,"channel":1,"num_words":1,"start":859.70496,"end":860.20496},{"sentences":[{"text":"working.","start":860.045,"end":860.545,"sentiment":"neutral","sentiment_score":0.14353987574577332}],"sentiment":"neutral","sentiment_score":0.14353987574577332,"channel":0,"num_words":1,"start":860.045,"end":860.545},{"sentences":[{"text":"There won't be a there won't be a password on the Wi Fi?","start":861.06494,"end":864.365,"sentiment":"neutral","sentiment_score":0.019249306776775763}],"sentiment":"neutral","sentiment_score":0.019249306776775763,"channel":1,"num_words":13,"start":861.06494,"end":864.365},{"sentences":[{"text":"There's a password with the Wi Fi.","start":865.325,"end":867.005,"sentiment":"neutral","sentiment_score":0.030066104605793953},{"text":"You'll see that one at the back of your router.","start":867.005,"end":869.425,"sentiment":"neutral","sentiment_score":0.03938997406512499},{"text":"There's a small sticker there.","start":869.645,"end":871.505,"sentiment":"neutral","sentiment_score":0.015080002695322036},{"text":"It","start":871.73004,"end":872.05005,"sentiment":"neutral","sentiment_score":0.019686713814735413}],"sentiment":"neutral","sentiment_score":0.030410834790571876,"channel":0,"num_words":23,"start":865.325,"end":872.05005},{"sentences":[{"text":"Yeah.","start":871.785,"end":872.28,"sentiment":"neutral","sentiment_score":0.03229019045829773}],"sentiment":"neutral","sentiment_score":0.03229019045829773,"channel":1,"num_words":1,"start":871.785,"end":872.28},{"sentences":[{"text":"says","start":872.05005,"end":872.37,"sentiment":"neutral","sentiment_score":0.03366752713918686}],"sentiment":"neutral","sentiment_score":0.03366752713918686,"channel":0,"num_words":1,"start":872.05005,"end":872.37},{"sentences":[{"text":"Okay.","start":872.28,"end":872.52,"sentiment":"neutral","sentiment_score":0.07502824813127518}],"sentiment":"neutral","sentiment_score":0.07502824813127518,"channel":1,"num_words":1,"start":872.28,"end":872.52},{"sentences":[{"text":"Wi","start":872.37,"end":872.69,"sentiment":"neutral","sentiment_score":0.11143998056650162}],"sentiment":"neutral","sentiment_score":0.11143998056650162,"channel":0,"num_words":1,"start":872.37,"end":872.69},{"sentences":[{"text":"Cool.","start":872.52,"end":873.02,"sentiment":"neutral","sentiment_score":0.11946268379688264}],"sentiment":"neutral","sentiment_score":0.11946268379688264,"channel":1,"num_words":1,"start":872.52,"end":873.02},{"sentences":[{"text":"Fi keys or PIN or WLAN keys.","start":872.69,"end":876.31,"sentiment":"neutral","sentiment_score":0.0890643692442349}],"sentiment":"neutral","sentiment_score":0.0890643692442349,"channel":0,"num_words":7,"start":872.69,"end":876.31},{"sentences":[{"text":"Yep.","start":876.84,"end":877.24005,"sentiment":"neutral","sentiment_score":0.09414663910865784},{"text":"Okay.","start":877.24005,"end":877.56006,"sentiment":"neutral","sentiment_score":0.09550142288208008},{"text":"No worries.","start":877.56006,"end":878.30005,"sentiment":"neutral","sentiment_score":0.1137286052107811}],"sentiment":"neutral","sentiment_score":0.10427631810307503,"channel":1,"num_words":4,"start":876.84,"end":878.30005},{"sentences":[{"text":"Mhmm.","start":877.89,"end":878.39,"sentiment":"neutral","sentiment_score":0.1016051471233368},{"text":"Okay.","start":879.09,"end":879.59,"sentiment":"neutral","sentiment_score":0.18765270709991455}],"sentiment":"neutral","sentiment_score":0.14462892711162567,"channel":0,"num_words":2,"start":877.89,"end":879.59},{"sentences":[{"text":"Cool.","start":880.2,"end":880.44293,"sentiment":"neutral","sentiment_score":0.2652115225791931}],"sentiment":"neutral","sentiment_score":0.2652115225791931,"channel":1,"num_words":1,"start":880.2,"end":880.44293},{"sentences":[{"text":"I'll inform our I'll forward this to our accounts department for them to send you an invoice 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welcome.","start":887.66296,"end":888.40295,"sentiment":"positive","sentiment_score":0.4504555016756058},{"text":"Bye.","start":888.46295,"end":888.8629,"sentiment":"neutral","sentiment_score":0.19030813872814176},{"text":"Have a 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too.","start":890.20294,"end":890.76294,"sentiment":"neutral","sentiment_score":0.2961542159318924},{"text":"Bye.","start":890.76294,"end":891.26294,"sentiment":"neutral","sentiment_score":-0.0934186801314354}],"sentiment":"neutral","sentiment_score":0.2939337745308876,"channel":1,"num_words":5,"start":889.5629,"end":891.26294}]},"summary":{"result":"success","short":"Daniel Lanza calls Airtel tech support to set up his router connection and is given instructions on settling a delivery fee and replacing his old router. He is also given a reference number and told he will receive an invoice for the delivery fee. The representative explains that he needs to settle the payment for the router and provides instructions for making it, including connecting to the relevant network and paying the standard delivery fee. The customer is given a reference number and informed of a delivery fee and standard delivery fee."},"intents":{"segments":[{"text":"is Daniel Lanza. I'm just ringing up. I'm just just got back from work, and I need help setting up this my connection. Okay.","start_word":22,"end_word":45,"intents":[{"intent":"Set up connection","confidence_score":0.29305613}]},{"text":"I still have to pay the $20 fee? Yeah.","start_word":718,"end_word":726,"intents":[{"intent":"Inquire about payment process","confidence_score":0.01276241}]},{"text":"I we do also have the pay payment method. Yeah. Yeah.","start_word":927,"end_word":937,"intents":[{"intent":"Make payment","confidence_score":0.06399526}]},{"text":"So I'll just inform our accounts department, then they will be sending you an invoice for the delivery fee.","start_word":949,"end_word":967,"intents":[{"intent":"Send invoice","confidence_score":0.22998698}]},{"text":"So, yeah, you need to settle this boat or settle the delivery fee first for us to confirm the router. Yep. And Okay.","start_word":1099,"end_word":1121,"intents":[{"intent":"Confirm router","confidence_score":0.045073953}]},{"text":"If ever, I'll be sending you as well the tracking number for you to track it directly Yep. by Australian Post. Okay.","start_word":1213,"end_word":1234,"intents":[{"intent":"Track order","confidence_score":0.38101783}]},{"text":"plug when I get the router, where do I plug that in?","start_word":1244,"end_word":1255,"intents":[{"intent":"Connect router and wi fi","confidence_score":0.00011123697}]},{"text":"I'll inform our I'll forward this to our accounts department for them to send you an invoice now. Okay.","start_word":1519,"end_word":1537,"intents":[{"intent":"Forward information to accounts department","confidence_score":0.087394096}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.26281702518463135},{"text":"Good afternoon. This is Maureen from Airtel tech support. How How you doing?","start_word":1,"end_word":13,"sentiment":"positive","sentiment_score":0.44220805168151855},{"text":"can I help you today? My name Yeah. is Daniel Lanza. I'm just ringing up. I'm just just got back from work, and I need help setting up this my connection. Okay. Can I have your full name, please, for me to check the account? Daniel Joseph Lanza? Daniel Lanza. Yeah. Daniel Lanza. Yeah. Okay. Hang on. Let me just check your account. Hello, Danielle? Yep. Yeah.","start_word":14,"end_word":80,"sentiment":"neutral","sentiment_score":0.050385985523462296},{"text":"Thank you for waiting.","start_word":81,"end_word":84,"sentiment":"positive","sentiment_score":0.4301336407661438},{"text":"May I know the your router? Do you have your own router? Or Yeah. you Yeah. need to get Yeah. Yeah. It's already all built in in the apartment. is it mounted on your wall? Yeah. Yeah. Yeah. I think you're referring to the NTD box. So you'd still be needing a router, which we're going to connect with that box for you to establish a connection. Oh, okay. So I do need a router. Yeah. Yeah. We can you can purchase one from us since that is already preconfigured. So no need for you to, like, log in to the router's interface. You just need to connect it to that box, and we're going to provide you the cable as well that you're going to use. But you can also buy outside store. Yeah. Yeah. But Are you sure yeah. it's not this is a router. It says default settings, o and u Mac. It's got Ethernet on it. It's got phone one, phone two. Or is that the NTD box? Is it mounted on your wall and have lights Yeah. or no? Yeah. It's mounted on the wall and it has lights. Okay. Is it okay if I request a picture on the email? I sent you an email earlier this morning. Which one you sent a few? Subject The last is one setting you Internet. the the last one you sent me? Yeah. That one. Setting Internet service to your router. That is the Yeah. subject Yeah. That one. Yeah. line. I can Yeah. do that. Two Is seconds. it okay if you send me a picture, yes, for me to also see it and Yeah. I'm double doing it check? now. I'm doing it now. Okay. That one there. Reply. Attach. Sure. Photos. That one there. That one. Done. Gotcha. And hey, guys. Just sending still. Sure. No worries. Yep. It's been sent. Okay. I'll just wait for it. There's several boxes. There's a white cable that goes from the box that's mounted to the wall over to another box, and the white cable comes out of that and plugs it into the phone line. Okay. Let Then there's me another have little a there's another little DigiSat box below it. look. Yeah. That's one of the NTD boxes. Yeah. Yeah. Yeah. But I do Mhmm. believe this this black box at the top with with Ethernet one, two, three, and four, and a phone and one and two. Okay. Yeah. Yeah. So I just received the picture. So, yeah, this is the NTD box That's not a from router. yeah. This is not a router. Okay. So I need to get And a route. yeah. And this small box below it is another NTD box, which is installed by Supa Network for you to establish a connection. So you'll Okay. be yeah. You'll just be needing a router Okay. So to how have do a Wi I go how How do I do Fi. that? We do have routers available at our website. So for Supa Network hang on. Let me just check. Alright. Let me just check your order. Six months contract. So under six months contract, we do have free routers offered. So in this case, we'll just need to settle the delivery fee. So we have the standard postage, which will take three to five business days to arrive Yeah. at the address. How do I And how do I log in to my Airtel account? sorry? How do I log in to my Airtel account so I can settle Actually, that I can just inform our accounts department for them to send you an invoice via email. Then once the payment is settled, we'll then send you deliver the router. Okay. So do Yeah. I still have to pay the $20 fee? Yeah. That needs to be settled first. That's the delivery fee for the router. So we do have also express postage, which will will take three to sorry. One to three business days to arrive at the address. So standard is $20, then express is $30. Which one do you prefer? Just standard. Okay. Sure. So I'll inform our accounts department regarding this, then just And do I wait have to for log their in to invoice. my yeah. Do I have to log in to my Airtel account to pay these fees? Or Actually, you yeah. You can also settle the payment there, and our accounts department can send you a link also directly, like a payment portal, where you can pay directly instead of logging in to your customer portal. Okay. So I've got my Yeah. invoice for the $20. How do Mhmm. I make the payment? Once our accounts department send you an invoice, there's also a instruction via email on how you'll make a payment for it. I'll just need to inform them first for Yeah. you to receive the invoice. Okay. So I can be paid. Okay. Sorry? I can be paid this $20. Yeah. I we do also have the pay payment method. Yeah. Yeah. I've got the numbers here. Pillow code 467902. Reference number 20407991. Yeah. So I'll just inform our accounts department, then they will be sending you an invoice for the delivery fee. Then, yeah, once settled, I've we'll already send got you the an router. invoice. I've already got an invoice for $20. Or is that for the six month Okay. Hang on. Let me just check. connection fee. Let me just check this invoice. Hang on. It was sent to me three hours ago. Okay. I see. So this is for the six month contract Yeah. since your upfront payment has failed. Yeah. Sorry? So upon checking your account, the upfront payment has failed has failed for the six month contract. That's Expired. why our accounts yeah. That's why our accounts department send you an $20 fee for the connection fee, which Yep. is for the contractor. So they'll be sending you another invoice because this Yep. is a different one. Yeah. So, yeah, you need to settle this boat or settle the delivery fee first for us to confirm the router. Yep. And Okay. do Then I pay this connection fee now? Or mhmm. Yeah. You can also make a payment for the connection fee then. Then they'll be set they'll be sending you another invoice for the delivery fee, the standard one standard postage. Yep. No worries. And roughly Okay? how long is it? About five business days for a standard delivery? Yeah. That's correct. So once we receive the if ever, like, you make a payment today, probably the our back end team Okay. will send it by tomorrow morning. No Yeah. worries. If ever, I'll be sending you as well the tracking number for you to track it directly Yep. by Australian Post. Okay.","start_word":85,"end_word":1234,"sentiment":"neutral","sentiment_score":0.05318048993854419},{"text":"Not a problem. And where do I Thank you.","start_word":1235,"end_word":1243,"sentiment":"positive","sentiment_score":0.40790438652038574},{"text":"plug when I get the router, where do I plug that in? You just need to plug it into that box, the picture that you send me on Into the one of first the port into one of the Ethernet the yellow one. into one of the Ethernet plugs? It should be on the Ethernet one, the first one. The one I think on it. the box of the picture I sent you. Yeah. It says Ethernet one. Can you see that one? Yeah. Ethernet Below one, two, the service. 34. Yeah. Yeah. Yeah. That one. And the other end should be connected at Okay. Yep. No worries. working after a few minutes once you plug it in. Okay. And I don't need to Mhmm. Mhmm. Yeah. No need for you to do the instruction that I sent you, the first email. Yep. Okay. Yeah. Because this is only done if you you're using your own router. And will I get will I get a will the with the on the router, will there be a username and password? That is already entered because the router is already preconfigured, so no need for you to enter the username and password. You just need to connect with the Wi Fi, Alright. It'll and just automatically that's it should be connect. working. There won't be a there won't be a password on the Wi Fi? There's a password with the Wi Fi. You'll see that one at the back of your router. There's a small sticker there. It Yeah. says Okay. Wi Cool. Fi keys or PIN or WLAN keys. Yep. Okay. No worries. Mhmm. Okay. Cool. I'll inform our I'll forward this to our accounts department for them to send you an invoice now. Okay. No worries.","start_word":1244,"end_word":1539,"sentiment":"neutral","sentiment_score":0.10528016835451126},{"text":"Thank you.","start_word":1540,"end_word":1541,"sentiment":"positive","sentiment_score":0.4309929311275482},{"text":"K.","start_word":1542,"end_word":1542,"sentiment":"neutral","sentiment_score":0.2773714065551758},{"text":"You're welcome.","start_word":1543,"end_word":1544,"sentiment":"positive","sentiment_score":0.4444920122623443},{"text":"Bye.","start_word":1545,"end_word":1545,"sentiment":"neutral","sentiment_score":0.2901592552661896},{"text":"Have a great See day. you. Bye.","start_word":1546,"end_word":1552,"sentiment":"positive","sentiment_score":0.6233790516853333},{"text":"You too. Bye.","start_word":1553,"end_word":1555,"sentiment":"neutral","sentiment_score":0.2211575210094452}],"average":{"sentiment":"neutral","sentiment_score":0.0745765746444894}}}}