{"metadata":{"transaction_key":"deprecated","request_id":"01a0f529-de31-7f50-9006-bf60fbbde6cc","sha256":"546479a8755839ee3f221073e4e09c83b5d249335efff0d39cc9fa7351d79b7a","created":"2026-10-01T01:52:37.695Z","duration":6.3359375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":20,"output_tokens":20},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":20,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Thank you for calling Airtel. My name is Mary. May I have your name, please?","confidence":1.0,"words":[{"word":"thank","start":1.92,"end":2.1599998,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8037114143371582},{"word":"you","start":2.1599998,"end":2.32,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.8131420612335205},{"word":"for","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7866531610488892},{"word":"calling","start":2.56,"end":2.8799999,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.8212220668792725},{"word":"airtel","start":2.8799999,"end":3.28,"confidence":0.99853516,"punctuated_word":"Airtel.","sentiment":"positive","sentiment_score":0.8009478449821472},{"word":"my","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"My","sentiment":"positive","sentiment_score":0.6361128091812134},{"word":"name","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"name","sentiment":"positive","sentiment_score":0.6150510311126709},{"word":"is","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.6207528114318848},{"word":"mary","start":3.84,"end":4.24,"confidence":0.97753906,"punctuated_word":"Mary.","sentiment":"positive","sentiment_score":0.5343155860900879},{"word":"may","start":4.24,"end":4.4,"confidence":0.9921875,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.28391918540000916},{"word":"i","start":4.4,"end":4.48,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.22286105155944824},{"word":"have","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.20613759756088257},{"word":"your","start":4.64,"end":4.7999997,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.20394985377788544},{"word":"name","start":4.7999997,"end":5.04,"confidence":0.99853516,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.2226832211017609},{"word":"please","start":5.04,"end":5.54,"confidence":0.99853516,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.1115923672914505}],"paragraphs":{"transcript":"\nThank you for calling Airtel. My name is Mary. May I have your name, please?","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.92,"end":3.28,"sentiment":"positive","sentiment_score":0.8051353096961975},{"text":"My name is Mary.","start":3.28,"end":4.24,"sentiment":"positive","sentiment_score":0.6015580594539642},{"text":"May I have your name, please?","start":4.24,"end":5.54,"sentiment":"neutral","sentiment_score":0.20852387944857279}],"sentiment":"positive","sentiment_score":0.5122034708658855,"num_words":15,"start":1.92,"end":5.54}]}}]},{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.92,"end":3.28,"sentiment":"positive","sentiment_score":0.8051353096961975},{"text":"My name is Mary.","start":3.28,"end":4.24,"sentiment":"positive","sentiment_score":0.6015580594539642},{"text":"May I have your name, please?","start":4.24,"end":5.54,"sentiment":"neutral","sentiment_score":0.20852387944857279}],"sentiment":"positive","sentiment_score":0.5122034708658855,"channel":0,"num_words":15,"start":1.92,"end":5.54}]},"summary":{"result":"success","short":"Thank you for calling Airtel. My name is Mary. May I have your name, please?"},"intents":{"segments":[{"text":"May I have your name, please?","start_word":9,"end_word":14,"intents":[{"intent":"Request name","confidence_score":0.085698724},{"intent":"Greet","confidence_score":0.00023750457}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.7140100002288818},{"text":"May I have your name, please?","start_word":9,"end_word":14,"sentiment":"neutral","sentiment_score":0.2124476432800293}],"average":{"sentiment":"positive","sentiment_score":0.5133850574493408}}}}