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Andres, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Andrea, is it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Apps, and many more. And the reason for my call today, Andrea, is same thing as before. We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time next month, maybe on second or third week of October. Yes, sir. Yes, sir. Friday, which is the week of the fifth, sir, or the week of the twelfth? Sorry? Second. Second. '16, sir. Yes, sir. That that would be Friday. Alright. 2PM. 1PM, sir. Yep. Sorry. You you are in WA, sir? You're in Princeton. Right? Yep. Yeah. Okay. That's 1PM, sir. Yep. Brisbane. Alright. Okay. So, sir, what I'll be doing, I'll be sending you a calendar invite. Again, the meeting date, sir, that would be on the October 16 at 1PM. Sir, do you mind me asking, how many end user do you got in the company? Sorry. 1,000. I got it, sir. And, sir, the the email address that you're using, sir, that would be andreas.tm@foundation sorry. Come again, sir. Dot com dot a u. Got it, sir. Alright. Got it. Okay. I'll be sending the invite right away, Andreas, and I'll be talking to you again on the sixteenth, sir. Alright. Have a good day, Andrea, and thank you again, sir, for allowing us to introduce our company. Thank you. Enjoy your day. 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Good morning. Andreas, it's Ronald from Cloud Solution IT. How are you doing today? Alright.\n\nOkay. That's wonderful. Andres, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Andrea, is it's Cloud Solution IT.\n\nWe are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Apps, and many more. And the reason for my call today, Andrea, is same thing as before. We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time next month, maybe on second or third week of October.\n\nYes, sir. Yes, sir. Friday, which is the week of the fifth, sir, or the week of the twelfth? Sorry? Second.\n\nSecond. '16, sir. Yes, sir. That that would be Friday. Alright.\n\n2PM. 1PM, sir. Yep. Sorry. You you are in WA, sir?\n\nYou're in Princeton. Right? Yep. Yeah. Okay.\n\nThat's 1PM, sir. Yep. Brisbane. Alright. Okay.\n\nSo, sir, what I'll be doing, I'll be sending you a calendar invite. Again, the meeting date, sir, that would be on the October 16 at 1PM. Sir, do you mind me asking, how many end user do you got in the company? Sorry. 1,000.\n\nI got it, sir. And, sir, the the email address that you're using, sir, that would be andreas.tm@foundation sorry. Come again, sir. Dot com dot a u. Got it, sir.\n\nAlright. Got it. Okay. I'll be sending the invite right away, Andreas, and I'll be talking to you again on the sixteenth, sir. Alright.\n\nHave a good day, Andrea, and thank you again, sir, for allowing us to introduce our company. Thank you. Enjoy your day. Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.4399998,"end":3.76,"sentiment":"neutral","sentiment_score":0.11887162923812866},{"text":"Good morning.","start":3.76,"end":4.42,"sentiment":"positive","sentiment_score":0.42505577206611633},{"text":"Andreas, it's Ronald from Cloud Solution IT.","start":4.88,"end":9.22,"sentiment":"neutral","sentiment_score":0.273373476096562},{"text":"How are you doing today?","start":9.84,"end":11.059999,"sentiment":"neutral","sentiment_score":0.26629314124584197},{"text":"Alright.","start":12.96,"end":13.36,"sentiment":"neutral","sentiment_score":0.2838854491710663}],"sentiment":"neutral","sentiment_score":0.2811217913404107,"num_words":16,"start":3.4399998,"end":13.36},{"sentences":[{"text":"Okay.","start":13.36,"end":13.599999,"sentiment":"positive","sentiment_score":0.504941999912262},{"text":"That's wonderful.","start":13.599999,"end":14.34,"sentiment":"positive","sentiment_score":0.7794077098369598},{"text":"Andres, I hope you 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Andy speaking. Not too bad. Mhmm. Let me check. So you would prefer the first or second of October? How about the second Friday, the second? Which is the current week. Current week, October 2. '16. Yep. Okay. Yep. Can do that too. PM Brisbane time? No. No. Yes. Correct. 1PM, Brisbane time. Yep. That is possible. Yes. Can do. Yep. Around about a thousand. Yep. Round about 1,000. No. Andreas.tim@followmont.com.au. Follow mont dot com dot a u. Yep. Thank you very much. Yep. Thank you. No worries. Thank you. Bye 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Andy speaking. Not too bad. Mhmm. Let me check.\n\nSo you would prefer the first or second of October? How about the second Friday, the second? Which is the current week. Current week, October 2. '16.\n\nYep. Okay. Yep. Can do that too. PM Brisbane time?\n\nNo. No. Yes. Correct. 1PM, Brisbane time.\n\nYep. That is possible. Yes. Can do. Yep.\n\nAround about a thousand. Yep. Round about 1,000. No. Andreas.tim@followmont.com.au.\n\nFollow mont dot com dot a u. Yep. Thank you very much. Yep. Thank you.\n\nNo worries. Thank you. 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Andy speaking.\n\nChannel 0: Yeah. Good morning. Andreas, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Not too bad.\n\nChannel 0: Alright. Okay. That's wonderful. Andres, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.\n\nName of the company again, Andrea, is it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Apps, and many more. And the reason for my call today, Andrea, is same thing as before. We're only hoping to arrange an introductory meeting with you simply to introduce our company only for\n\nChannel 1: Mhmm.\n\nChannel 0: future reference. And we're hoping that you have an available time next month, maybe on second or third week of October.\n\nChannel 1: Let me check.\n\nChannel 0: Yes, sir.\n\nChannel 1: So you would prefer the first or second of October?\n\nChannel 0: Yes, sir.\n\nChannel 1: How about the second Friday, the second?\n\nChannel 0: Friday, which is the week of the fifth, sir, or the week of the twelfth?\n\nChannel 1: Which is the current week.\n\nChannel 0: Sorry?\n\nChannel 1: Current week, October 2.\n\nChannel 0: Second. Second. '16, sir.\n\nChannel 1: '16.\n\nChannel 0: Yes, sir. That that would be Friday.\n\nChannel 1: Yep. Okay. Yep. Can do that\n\nChannel 0: Alright.\n\nChannel 1: too.\n\nChannel 0: 2PM. 1PM, sir.\n\nChannel 1: PM Brisbane time?\n\nChannel 0: Yep. Sorry. You you are in WA, sir?\n\nChannel 1: No.\n\nChannel 0: You're\n\nChannel 1: No.\n\nChannel 0: in Princeton. Right?\n\nChannel 1: Yes. Correct.\n\nChannel 0: Yep. Yeah. Okay. That's 1PM, sir.\n\nChannel 1: 1PM, Brisbane time. Yep. That\n\nChannel 0: Yep.\n\nChannel 1: is\n\nChannel 0: Brisbane.\n\nChannel 1: possible. Yes. Can do.\n\nChannel 0: Alright. Okay. So, sir, what I'll be doing, I'll be sending you a calendar invite. Again, the\n\nChannel 1: Yep.\n\nChannel 0: meeting date, sir, that would be on the October 16 at 1PM. Sir, do you mind me asking, how many end user do you got in the company?\n\nChannel 1: Around about a thousand.\n\nChannel 0: Sorry.\n\nChannel 1: Yep. Round about 1,000.\n\nChannel 0: 1,000. I got it, sir. And, sir, the the email address that you're using, sir, that would be andreas.tm@foundation\n\nChannel 1: No. Andreas.tim@followmont.com.au.\n\nChannel 0: sorry. Come again, sir.\n\nChannel 1: Follow mont dot com dot a u.\n\nChannel 0: Dot com dot a u. Got it, sir. Alright. Got it. Okay.\n\nI'll be sending the invite right away, Andreas, and\n\nChannel 1: Yep.\n\nChannel 0: I'll be talking to you again on the sixteenth, sir.\n\nChannel 1: Thank you very much.\n\nChannel 0: Alright. Have a good day,\n\nChannel 1: Yep.\n\nChannel 0: Andrea, and thank you again, sir, for allowing us to introduce our company.\n\nChannel 1: Thank you. No worries. Thank\n\nChannel 0: Thank\n\nChannel 1: you. Bye\n\nChannel 0: you.\n\nChannel 1: bye.\n\nChannel 0: Enjoy your day. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.79999995,"end":1.28,"sentiment":"neutral","sentiment_score":0.011793236248195171},{"text":"Andy speaking.","start":1.28,"end":2.02,"sentiment":"neutral","sentiment_score":0.017964822240173817}],"sentiment":"neutral","sentiment_score":0.015907626909514267,"channel":1,"num_words":3,"start":0.79999995,"end":2.02},{"sentences":[{"text":"Yeah.","start":3.4399998,"end":3.76,"sentiment":"neutral","sentiment_score":0.11887162923812866},{"text":"Good morning.","start":3.76,"end":4.42,"sentiment":"positive","sentiment_score":0.42505577206611633},{"text":"Andreas, it's Ronald from Cloud Solution IT.","start":4.88,"end":9.22,"sentiment":"neutral","sentiment_score":0.273373476096562},{"text":"How are you doing 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the","start":153.88,"end":154.7,"sentiment":"neutral","sentiment_score":0.09518372640013695}],"sentiment":"neutral","sentiment_score":0.13113679342410145,"channel":0,"num_words":17,"start":149.96,"end":154.7},{"sentences":[{"text":"Yep.","start":154.3,"end":154.755,"sentiment":"neutral","sentiment_score":0.08920025080442429}],"sentiment":"neutral","sentiment_score":0.08920025080442429,"channel":1,"num_words":1,"start":154.3,"end":154.755},{"sentences":[{"text":"meeting date, sir, that would be on the October 16 at 1PM.","start":155.135,"end":158.515,"sentiment":"neutral","sentiment_score":0.07347738835960627},{"text":"Sir, do you mind me asking, how many end user do you got in the company?","start":159.135,"end":162.515,"sentiment":"neutral","sentiment_score":0.010587776690954342}],"sentiment":"neutral","sentiment_score":0.037540467406090884,"channel":0,"num_words":28,"start":155.135,"end":162.515},{"sentences":[{"text":"Around about a 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worries.","start":216.635,"end":217.19499,"sentiment":"neutral","sentiment_score":0.3152441829442978},{"text":"Thank","start":217.19499,"end":217.435,"sentiment":"positive","sentiment_score":0.4325505793094635}],"sentiment":"positive","sentiment_score":0.39554586410522463,"channel":1,"num_words":5,"start":216.075,"end":217.435},{"sentences":[{"text":"Thank","start":217.33499,"end":217.655,"sentiment":"positive","sentiment_score":0.4800006151199341}],"sentiment":"positive","sentiment_score":0.4800006151199341,"channel":0,"num_words":1,"start":217.33499,"end":217.655},{"sentences":[{"text":"you.","start":217.435,"end":217.595,"sentiment":"positive","sentiment_score":0.43181389570236206},{"text":"Bye","start":217.595,"end":217.83499,"sentiment":"positive","sentiment_score":0.34286898374557495}],"sentiment":"positive","sentiment_score":0.3873414397239685,"channel":1,"num_words":2,"start":217.435,"end":217.83499},{"sentences":[{"text":"you.","start":217.655,"end":218.135,"sentiment":"positive","sentiment_score":0.36093130707740784}],"sentiment":"positive","sentiment_score":0.36093130707740784,"channel":0,"num_words":1,"start":217.655,"end":218.135},{"sentences":[{"text":"bye.","start":217.83499,"end":218.33499,"sentiment":"neutral","sentiment_score":0.1555514633655548}],"sentiment":"neutral","sentiment_score":0.1555514633655548,"channel":1,"num_words":1,"start":217.83499,"end":218.33499},{"sentences":[{"text":"Enjoy your day.","start":218.135,"end":218.855,"sentiment":"positive","sentiment_score":0.8188761671384176},{"text":"Thank you.","start":218.855,"end":219.595,"sentiment":"positive","sentiment_score":0.39387422427535057}],"sentiment":"positive","sentiment_score":0.6488753899931907,"channel":0,"num_words":5,"start":218.135,"end":219.595}]},"summary":{"result":"success","short":"The Cloud Solution IT representative, Ronald, calls the customer, Andy, to introduce their company and offer their services. They arrange a meeting with Andy's CTO, Baljit Singh, to introduce the company and provide information about their services. They confirm the meeting date and number of users in the company, and provide an email address for Andy to use for the meeting."},"intents":{"segments":[{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":49,"end_word":75,"intents":[{"intent":"Schedule meeting","confidence_score":0.09918926}]},{"text":"1PM, sir. PM Brisbane time? Yep. Sorry.","start_word":243,"end_word":249,"intents":[{"intent":"Schedule meeting","confidence_score":0.51880395}]}]},"sentiments":{"segments":[{"text":"Hello? Andy speaking. Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.045218806713819504},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.4245705008506775},{"text":"Andreas, it's Ronald from Cloud Solution IT. How are you doing today? Not too bad. Alright.","start_word":6,"end_word":21,"sentiment":"neutral","sentiment_score":0.2758235037326813},{"text":"Okay. That's wonderful.","start_word":22,"end_word":24,"sentiment":"positive","sentiment_score":0.7057301998138428},{"text":"Andres, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Andrea, is it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Apps, and many more. And the reason for my call today, Andrea, is same thing as before. We're only hoping to arrange an introductory meeting with you simply to introduce our company only for Mhmm. future reference. And we're hoping that you have an available time next month, maybe on second or third week of October. Let me check. Yes, sir. So you would prefer the first or second of October? Yes, sir. How about the second Friday, the second? Friday, which is the week of the fifth, sir, or the week of the twelfth? Which is the current week. Sorry? Current week, October 2. Second. Second. '16, sir. '16. Yes, sir. That that would be Friday. Yep. Okay. Yep. Can do that Alright. too. 2PM. 1PM, sir. PM Brisbane time? Yep. Sorry. You you are in WA, sir? No. You're No. in Princeton. Right? Yes. Correct. Yep. Yeah. Okay. That's 1PM, sir. 1PM, Brisbane time. Yep. That Yep. is Brisbane. possible. Yes. Can do. Alright. Okay. So, sir, what I'll be doing, I'll be sending you a calendar invite. Again, the Yep. meeting date, sir, that would be on the October 16 at 1PM. Sir, do you mind me asking, how many end user do you got in the company? Around about a thousand. Sorry. Yep. Round about 1,000. 1,000. I got it, sir. And, sir, the the email address that you're using, sir, that would be andreas.tm@foundation No. Andreas.tim@followmont.com.au. sorry. Come again, sir. Follow mont dot com dot a u. Dot com dot a u. Got it, sir. Alright. Got it. Okay. I'll be sending the invite right away, Andreas, and Yep. I'll be talking to you again on the sixteenth, sir.","start_word":25,"end_word":399,"sentiment":"neutral","sentiment_score":0.056567597448825835},{"text":"Thank you very much. Alright. Have a good day, Yep. Andrea, and thank you again, sir, for allowing us to introduce our company. Thank you.","start_word":400,"end_word":424,"sentiment":"positive","sentiment_score":0.5268105864524841},{"text":"No worries.","start_word":425,"end_word":426,"sentiment":"neutral","sentiment_score":0.32210415601730347},{"text":"Thank Thank you. Bye you.","start_word":427,"end_word":431,"sentiment":"positive","sentiment_score":0.39797243475914},{"text":"bye.","start_word":432,"end_word":432,"sentiment":"neutral","sentiment_score":0.20677362382411957},{"text":"Enjoy your day. Thank you.","start_word":433,"end_word":437,"sentiment":"positive","sentiment_score":0.8187196254730225}],"average":{"sentiment":"neutral","sentiment_score":0.11015138531675434}}}}