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If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.05694924294948578},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.71999997,"end":5.06,"sentiment":"neutral","sentiment_score":0.03083994542248547},{"text":"Thanks.","start":19.375,"end":19.875,"sentiment":"positive","sentiment_score":0.4272148609161377},{"text":"Please stay on the line.","start":20.015,"end":21.395,"sentiment":"neutral","sentiment_score":0.0642053835093975},{"text":"I'm sorry.","start":42.975002,"end":43.615,"sentiment":"neutral","sentiment_score":-0.1661325916647911}],"sentiment":"neutral","sentiment_score":0.038654598593711856,"num_words":25,"start":0.32,"end":43.615},{"sentences":[{"text":"This person is not available.","start":43.615,"end":45.075,"sentiment":"neutral","sentiment_score":-0.2863577902317047},{"text":"If you would like to leave an additional message, please reply after the tone.","start":45.215,"end":49.235,"sentiment":"neutral","sentiment_score":-0.12977847244058335}],"sentiment":"neutral","sentiment_score":-0.17098355606982582,"num_words":19,"start":43.615,"end":49.235}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hi. Good morning. This is Harleen from Glitter Clean Forest. I just wanna follow-up if you're still interested to our service. Thank you.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hi. I just want to check if you're still interested in having the service done. So I can book you in for either of those dates by September 20 and or the twenty first by of September. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.05694924294948578},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.71999997,"end":5.06,"sentiment":"neutral","sentiment_score":0.03083994542248547}],"sentiment":"neutral","sentiment_score":0.03237578645348549,"channel":1,"num_words":17,"start":0.32,"end":5.06},{"sentences":[{"text":"Hi.","start":6.96,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.26637715101242065},{"text":"Good morning.","start":7.2799997,"end":8.02,"sentiment":"positive","sentiment_score":0.46303942799568176},{"text":"This is Harleen from Glitter Clean Forest.","start":8.4,"end":10.639999,"sentiment":"positive","sentiment_score":0.41878126774515423},{"text":"I just wanna follow-up if you're still interested to our service.","start":10.639999,"end":14.179999,"sentiment":"positive","sentiment_score":0.43427369540387933},{"text":"Thank you.","start":14.4,"end":15.139999,"sentiment":"positive","sentiment_score":0.6312586665153503}],"sentiment":"positive","sentiment_score":0.4418892549431842,"channel":0,"num_words":23,"start":6.96,"end":15.139999},{"sentences":[{"text":"Thanks.","start":19.375,"end":19.875,"sentiment":"positive","sentiment_score":0.4272148609161377},{"text":"Please stay on the line.","start":20.015,"end":21.395,"sentiment":"neutral","sentiment_score":0.0642053835093975},{"text":"I'm sorry.","start":42.975002,"end":43.615,"sentiment":"neutral","sentiment_score":-0.1661325916647911},{"text":"This person is not available.","start":43.615,"end":45.075,"sentiment":"neutral","sentiment_score":-0.2863577902317047},{"text":"If you would like to leave an additional message, please reply after the tone.","start":45.215,"end":49.235,"sentiment":"neutral","sentiment_score":-0.12977847244058335}],"sentiment":"neutral","sentiment_score":-0.10491522111826473,"channel":1,"num_words":27,"start":19.375,"end":49.235},{"sentences":[{"text":"Hi.","start":54.025,"end":54.345,"sentiment":"neutral","sentiment_score":0.1023043841123581},{"text":"I just want to check if you're still interested in having the service done.","start":54.345,"end":58.43,"sentiment":"neutral","sentiment_score":0.24823243916034698},{"text":"So I can book you in for either of those dates by September 20 and or the twenty first by of September.","start":58.89,"end":69.229996,"sentiment":"neutral","sentiment_score":0.27322548018260434},{"text":"Thank you.","start":69.369995,"end":70.11,"sentiment":"positive","sentiment_score":0.43099620938301086}],"sentiment":"neutral","sentiment_score":0.26796183372155213,"channel":0,"num_words":39,"start":54.025,"end":70.11}]},"summary":{"result":"success","short":"A representative from Glitter Clean Forest calls a customer to follow up on their interest in their service. The customer is not available and is asked to leave an additional message if they want to schedule an appointment for either date. The representative offers to book the appointment for either date."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Hi. Good morning. This is Harleen from Glitter Clean Forest. I just wanna follow-up if you're still interested to our service. Thank you.","start_word":1,"end_word":39,"intents":[{"intent":"Assist caller and schedule service","confidence_score":9.2854854e-8}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hi.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.0525813102722168},{"text":"Good morning. This is Harleen from Glitter Clean Forest. I just wanna follow-up if you're still interested to our service. Thank you. Thanks.","start_word":18,"end_word":40,"sentiment":"positive","sentiment_score":0.44661945104599},{"text":"Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. Hi. I just want to check if you're still interested in having the service done. So I can book you in for either of those dates by September 20 and or the twenty first by of September.","start_word":41,"end_word":103,"sentiment":"neutral","sentiment_score":0.08870428055524826},{"text":"Thank you.","start_word":104,"end_word":105,"sentiment":"positive","sentiment_score":0.5085217356681824}],"average":{"sentiment":"neutral","sentiment_score":0.18699409592319544}}}}