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Bye bye.","paragraphs":[{"sentences":[{"text":"Hello, sir.","start":3.28,"end":4.0,"sentiment":"neutral","sentiment_score":0.09267846867442131},{"text":"Hi.","start":4.0,"end":4.24,"sentiment":"neutral","sentiment_score":0.2663370370864868},{"text":"Good afternoon.","start":4.24,"end":4.98,"sentiment":"neutral","sentiment_score":0.2772335559129715},{"text":"This is Abby from TechnoWand in Springfield, Brisbane.","start":5.12,"end":8.82,"sentiment":"neutral","sentiment_score":0.13978067878633738},{"text":"I just wanted to make sure I'm calling the right person.","start":9.36,"end":11.599999,"sentiment":"neutral","sentiment_score":0.07268480584025383}],"sentiment":"neutral","sentiment_score":0.12183080753311515,"num_words":24,"start":3.28,"end":11.599999},{"sentences":[{"text":"Is this mister Steve Bull in b g l dot in b yes, sir.","start":11.599999,"end":18.585,"sentiment":"neutral","sentiment_score":0.03294846864550242},{"text":"What Daniel asked me to reach out to you to confirm if you're still interested with this because we've spoken with you in the past.","start":18.585,"end":26.285,"sentiment":"neutral","sentiment_score":0.10926606565713883},{"text":"And I have a note here that you're coming up for an IT review towards the middle of this year, which is this month, June.","start":26.585,"end":34.62,"sentiment":"neutral","sentiment_score":0.026872086450457574},{"text":"Is that correct?","start":35.239998,"end":36.3,"sentiment":"neutral","sentiment_score":0.032158528765042625},{"text":"Okay.","start":62.59,"end":63.09,"sentiment":"neutral","sentiment_score":0.012669799849390984}],"sentiment":"neutral","sentiment_score":0.05843937867458033,"num_words":68,"start":11.599999,"end":63.09},{"sentences":[{"text":"Yeah.","start":70.67,"end":71.15,"sentiment":"neutral","sentiment_score":0.0590829998254776},{"text":"Yeah.","start":71.15,"end":71.31,"sentiment":"neutral","sentiment_score":0.06788782775402069},{"text":"No problem, sir.","start":71.31,"end":72.11,"sentiment":"neutral","sentiment_score":0.1219433844089508},{"text":"This is just, like, yeah, an eye to review a quick gap analysis.","start":72.11,"end":75.25,"sentiment":"neutral","sentiment_score":0.0719113418689141},{"text":"So you you got a person already assigned.","start":75.495,"end":78.315,"sentiment":"neutral","sentiment_score":0.039593371795490384}],"sentiment":"neutral","sentiment_score":0.06709213074869834,"num_words":26,"start":70.67,"end":78.315},{"sentences":[{"text":"Yeah.","start":78.935005,"end":79.095,"sentiment":"neutral","sentiment_score":0.04574467986822128},{"text":"Okay.","start":79.095,"end":79.495,"sentiment":"neutral","sentiment_score":0.04789723455905914},{"text":"But, sir, no problem.","start":79.495,"end":80.615005,"sentiment":"neutral","sentiment_score":0.02438183780759573},{"text":"Alright?","start":80.615005,"end":81.115005,"sentiment":"neutral","sentiment_score":0.1011367291212082},{"text":"Thank you so much.","start":81.815,"end":83.035,"sentiment":"positive","sentiment_score":0.6188169419765472}],"sentiment":"neutral","sentiment_score":0.25159761478955095,"num_words":11,"start":78.935005,"end":83.035},{"sentences":[{"text":"Take care.","start":83.415,"end":84.235,"sentiment":"positive","sentiment_score":0.47293004393577576},{"text":"Bye bye.","start":84.375,"end":85.035,"sentiment":"neutral","sentiment_score":0.1419527232646942}],"sentiment":"neutral","sentiment_score":0.307441383600235,"num_words":4,"start":83.415,"end":85.035}]}}]},{"alternatives":[{"transcript":"Hi. 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Steve speaking. Hello, sir? Yes. Yep.\n\nYes. Sort of. We're just taking on so I'm gonna stop you there. We we've just appointed a new IT infrastructure manager, and he starts next month. So we were hoping it was gonna be done by now, but he doesn't start until, I think, the July 13.\n\nSo he'll be taking over all of that side of things. So probably better to let him get his feet under the table and then perhaps reach out to him in September or August. Mhmm. Yeah. Yeah.\n\nWait. Wait. Thank you. Cheers. 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Steve speaking.\n\nChannel 0: Hello, sir.\n\nChannel 1: Hello,\n\nChannel 0: Hi.\n\nChannel 1: sir?\n\nChannel 0: Good afternoon. This is Abby from TechnoWand in Springfield, Brisbane. I just wanted to make sure I'm calling the right person. Is this mister Steve Bull in b\n\nChannel 1: Yes.\n\nChannel 0: g l dot in\n\nChannel 1: Yep.\n\nChannel 0: b yes, sir. What Daniel asked me to reach out to you to confirm if you're still interested with this because we've spoken with you in the past. And I have a note here that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct?\n\nChannel 1: Yes. Sort of. We're just taking on so I'm gonna stop you there. We we've just appointed a new IT infrastructure manager, and he starts next month. So we were hoping it was gonna be done by now, but he doesn't start until, I think, the July 13.\n\nSo he'll be taking over all of that side of things.\n\nChannel 0: Okay.\n\nChannel 1: So probably better to let him get his feet under the table and then perhaps reach out to him in September or August.\n\nChannel 0: Yeah. Yeah. No problem, sir. This is just, like, yeah, an eye to review a quick gap analysis. So\n\nChannel 1: Mhmm.\n\nChannel 0: you you got a person already assigned.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: But, sir,\n\nChannel 1: Wait.\n\nChannel 0: no\n\nChannel 1: Wait.\n\nChannel 0: problem. Alright?\n\nChannel 1: Thank you.\n\nChannel 0: Thank you so much.\n\nChannel 1: Cheers.\n\nChannel 0: Take care.\n\nChannel 1: Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.12,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.02528115920722485},{"text":"Steve speaking.","start":1.4399999,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.02142314240336418}],"sentiment":"neutral","sentiment_score":0.02270914800465107,"channel":1,"num_words":3,"start":1.12,"end":2.1799998},{"sentences":[{"text":"Hello, sir.","start":3.28,"end":4.0,"sentiment":"neutral","sentiment_score":0.09267846867442131}],"sentiment":"neutral","sentiment_score":0.09267846867442131,"channel":0,"num_words":2,"start":3.28,"end":4.0},{"sentences":[{"text":"Hello,","start":3.9199998,"end":4.24,"sentiment":"neutral","sentiment_score":0.12076930701732635}],"sentiment":"neutral","sentiment_score":0.12076930701732635,"channel":1,"num_words":1,"start":3.9199998,"end":4.24},{"sentences":[{"text":"Hi.","start":4.0,"end":4.24,"sentiment":"neutral","sentiment_score":0.2663370370864868}],"sentiment":"neutral","sentiment_score":0.2663370370864868,"channel":0,"num_words":1,"start":4.0,"end":4.24},{"sentences":[{"text":"sir?","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.30612337589263916}],"sentiment":"neutral","sentiment_score":0.30612337589263916,"channel":1,"num_words":1,"start":4.24,"end":4.74},{"sentences":[{"text":"Good afternoon.","start":4.24,"end":4.98,"sentiment":"neutral","sentiment_score":0.2772335559129715},{"text":"This is Abby from TechnoWand in Springfield, Brisbane.","start":5.12,"end":8.82,"sentiment":"neutral","sentiment_score":0.13978067878633738},{"text":"I just wanted to make sure I'm calling the right person.","start":9.36,"end":11.599999,"sentiment":"neutral","sentiment_score":0.07268480584025383},{"text":"Is this mister Steve Bull in b","start":11.599999,"end":15.12,"sentiment":"neutral","sentiment_score":0.019173375463911464}],"sentiment":"neutral","sentiment_score":0.09308782266452909,"channel":0,"num_words":28,"start":4.24,"end":15.12},{"sentences":[{"text":"Yes.","start":14.975,"end":15.475,"sentiment":"neutral","sentiment_score":0.04541376978158951}],"sentiment":"neutral","sentiment_score":0.04541376978158951,"channel":1,"num_words":1,"start":14.975,"end":15.475},{"sentences":[{"text":"g l dot in","start":15.12,"end":16.744999,"sentiment":"neutral","sentiment_score":0.014836565940640867}],"sentiment":"neutral","sentiment_score":0.014836565940640867,"channel":0,"num_words":4,"start":15.12,"end":16.744999},{"sentences":[{"text":"Yep.","start":16.735,"end":17.235,"sentiment":"neutral","sentiment_score":0.02193184196949005}],"sentiment":"neutral","sentiment_score":0.02193184196949005,"channel":1,"num_words":1,"start":16.735,"end":17.235},{"sentences":[{"text":"b yes, sir.","start":16.744999,"end":18.585,"sentiment":"neutral","sentiment_score":0.08923955634236336},{"text":"What Daniel asked me to reach out to you to confirm if you're still interested with this because we've spoken with you in the past.","start":18.585,"end":26.285,"sentiment":"neutral","sentiment_score":0.10926606565713883},{"text":"And I have a note here that you're coming up for an IT review towards the middle of this year, which is this month, June.","start":26.585,"end":34.62,"sentiment":"neutral","sentiment_score":0.026872086450457574},{"text":"Is that correct?","start":35.239998,"end":36.3,"sentiment":"neutral","sentiment_score":0.032158528765042625}],"sentiment":"neutral","sentiment_score":0.06727942960735943,"channel":0,"num_words":56,"start":16.744999,"end":36.3},{"sentences":[{"text":"Yes.","start":39.215,"end":39.535,"sentiment":"neutral","sentiment_score":0.024970099329948425},{"text":"Sort of.","start":39.535,"end":40.015,"sentiment":"neutral","sentiment_score":-0.0011598579585552216},{"text":"We're just taking on so I'm gonna stop you there.","start":40.015,"end":43.875,"sentiment":"neutral","sentiment_score":-0.040483085066080095},{"text":"We we've just appointed a new IT infrastructure manager, and he starts next month.","start":43.934998,"end":50.035,"sentiment":"neutral","sentiment_score":-0.00808859137552125},{"text":"So we were hoping it was gonna be done by now, but he doesn't start until, I think, the July 13.","start":50.92,"end":56.46,"sentiment":"neutral","sentiment_score":-0.03542212458948294}],"sentiment":"neutral","sentiment_score":-0.025818445060091715,"channel":1,"num_words":48,"start":39.215,"end":56.46},{"sentences":[{"text":"So he'll be taking over all of that side of things.","start":57.0,"end":60.62,"sentiment":"neutral","sentiment_score":-0.01259499525820667}],"sentiment":"neutral","sentiment_score":-0.01259499525820667,"channel":1,"num_words":11,"start":57.0,"end":60.62},{"sentences":[{"text":"Okay.","start":62.59,"end":63.09,"sentiment":"neutral","sentiment_score":0.012669799849390984}],"sentiment":"neutral","sentiment_score":0.012669799849390984,"channel":0,"num_words":1,"start":62.59,"end":63.09},{"sentences":[{"text":"So probably better to let him get his feet under the table and then perhaps reach out to him in September or 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analysis.","start":72.11,"end":75.25,"sentiment":"neutral","sentiment_score":0.0719113418689141},{"text":"So","start":75.495,"end":75.735,"sentiment":"neutral","sentiment_score":0.03409059718251228}],"sentiment":"neutral","sentiment_score":0.07693363275182874,"channel":0,"num_words":19,"start":70.67,"end":75.735},{"sentences":[{"text":"Mhmm.","start":75.604996,"end":76.104996,"sentiment":"neutral","sentiment_score":0.03261528164148331}],"sentiment":"neutral","sentiment_score":0.03261528164148331,"channel":1,"num_words":1,"start":75.604996,"end":76.104996},{"sentences":[{"text":"you you got a person already assigned.","start":75.735,"end":78.315,"sentiment":"neutral","sentiment_score":0.040379482454487255}],"sentiment":"neutral","sentiment_score":0.040379482454487255,"channel":0,"num_words":7,"start":75.735,"end":78.315},{"sentences":[{"text":"Yeah.","start":77.840004,"end":78.340004,"sentiment":"neutral","sentiment_score":0.04987975209951401}],"sentiment":"neutral","sentiment_score":0.04987975209951401,"channel":1,"num_words":1,"start":77.840004,"end":78.340004},{"sentences":[{"text":"Yeah.","start":78.935005,"end":79.095,"sentiment":"neutral","sentiment_score":0.04574467986822128},{"text":"Okay.","start":79.095,"end":79.495,"sentiment":"neutral","sentiment_score":0.04789723455905914}],"sentiment":"neutral","sentiment_score":0.04682095721364021,"channel":0,"num_words":2,"start":78.935005,"end":79.495},{"sentences":[{"text":"Yeah.","start":79.12,"end":79.62,"sentiment":"neutral","sentiment_score":0.04044237732887268}],"sentiment":"neutral","sentiment_score":0.04044237732887268,"channel":1,"num_words":1,"start":79.12,"end":79.62},{"sentences":[{"text":"But, 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you.","start":81.520004,"end":82.26,"sentiment":"positive","sentiment_score":0.378867506980896}],"sentiment":"positive","sentiment_score":0.378867506980896,"channel":1,"num_words":2,"start":81.520004,"end":82.26},{"sentences":[{"text":"Thank you so much.","start":81.815,"end":83.035,"sentiment":"positive","sentiment_score":0.6188169419765472}],"sentiment":"positive","sentiment_score":0.6188169419765472,"channel":0,"num_words":4,"start":81.815,"end":83.035},{"sentences":[{"text":"Cheers.","start":82.96,"end":83.46,"sentiment":"positive","sentiment_score":0.5282143950462341}],"sentiment":"positive","sentiment_score":0.5282143950462341,"channel":1,"num_words":1,"start":82.96,"end":83.46},{"sentences":[{"text":"Take care.","start":83.415,"end":84.235,"sentiment":"positive","sentiment_score":0.47293004393577576}],"sentiment":"positive","sentiment_score":0.47293004393577576,"channel":0,"num_words":2,"start":83.415,"end":84.235},{"sentences":[{"text":"Bye.","start":83.76,"end":84.26,"sentiment":"neutral","sentiment_score":0.25503790378570557}],"sentiment":"neutral","sentiment_score":0.25503790378570557,"channel":1,"num_words":1,"start":83.76,"end":84.26},{"sentences":[{"text":"Bye bye.","start":84.375,"end":85.035,"sentiment":"neutral","sentiment_score":0.1419527232646942}],"sentiment":"neutral","sentiment_score":0.1419527232646942,"channel":0,"num_words":2,"start":84.375,"end":85.035}]},"summary":{"result":"success","short":"Abby from TechnoWand is calling Steve to confirm if he is still interested in their IT review. She informs him that they have appointed a new IT infrastructure manager and they may need to reach out in September or August. Steve informs her that he already has someone assigned to the review and apologizes for the misunderstanding."},"intents":{"segments":[{"text":"This is Abby from TechnoWand in Springfield, Brisbane. I just wanted to make sure I'm calling the right person. Is this mister Steve Bull in b Yes.","start_word":10,"end_word":36,"intents":[{"intent":"Confirm identity","confidence_score":0.8811123},{"intent":"Confirm identity","confidence_score":0.036619443}]},{"text":"What Daniel asked me to reach out to you to confirm if you're still interested with this because we've spoken with you in the past.","start_word":45,"end_word":69,"intents":[{"intent":"Confirm interest","confidence_score":0.34904575}]},{"text":"What Daniel asked me to reach out to you to confirm if you're still interested with this because we've spoken with you in the past. And I have a note here that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct? Yes.","start_word":45,"end_word":98,"intents":[{"intent":"Discuss appointment","confidence_score":0.08914491}]},{"text":"And I have a note here that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct? Yes. Sort of.","start_word":70,"end_word":100,"intents":[{"intent":"Schedule it review","confidence_score":0.49069145}]},{"text":"This is just, like, yeah, an eye to review a quick gap analysis. So Mhmm.","start_word":186,"end_word":200,"intents":[{"intent":"Review gap analysis","confidence_score":0.18288957}]}]},"sentiments":{"segments":[{"text":"Hi. Steve speaking. Hello, sir. Hello, Hi. Good sir? afternoon. This is Abby from TechnoWand in Springfield, Brisbane. I just wanted to make sure I'm calling the right person. Is this mister Steve Bull in b Yes. g l dot in Yep. b yes, sir. What Daniel asked me to reach out to you to confirm if you're still interested with this because we've spoken with you in the past. And I have a note here that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct? Yes. Sort of. We're just taking on so I'm gonna stop you there. We we've just appointed a new IT infrastructure manager, and he starts next month. So we were hoping it was gonna be done by now, but he doesn't start until, I think, the July 13. So he'll be taking over all of that side of things. Okay. So probably better to let him get his feet under the table and then perhaps reach out to him in September or August. Yeah. Yeah. No problem, sir. This is just, like, yeah, an eye to review a quick gap analysis. So Mhmm. you you got a person already assigned. Yeah. Yeah. Okay. Yeah. But, sir, Wait. no Wait. problem. Alright?","start_word":0,"end_word":218,"sentiment":"neutral","sentiment_score":0.04260430112481117},{"text":"Thank you. Thank you so much. Cheers. Take care.","start_word":219,"end_word":227,"sentiment":"positive","sentiment_score":0.5114068984985352},{"text":"Bye. Bye bye.","start_word":228,"end_word":230,"sentiment":"neutral","sentiment_score":0.19504421949386597}],"average":{"sentiment":"neutral","sentiment_score":0.06549476174747243}}}}