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She's the new she's the new customer. Okay. Clara. You put in a few minutes ago. Might might take a little bit okay. Is that Clara Tran? Oh, sorry. Clara ten ten, t a n. Yeah? Yeah. Yeah. No. We just got your order now because the first order we got was invalid. It didn't qualify. I don't know. Maybe the payment didn't go through or something. And one of our team was gonna call you, but then we received a new order from you, and everything's gone through. So it's all good. So yeah. So Oh, well, you should receive hang on. You should receive a receipt. It all depends on how you how you did it, but if you cancel, it maybe won't come through. Let me just check one second. Hang on. And how's the weather up there? Where are you? New South Wales. Yeah? It's much better in Melbourne. It's cold here. Let's have a look. Clara. Clara. Clara. Clara. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good But did you get an acknowledged email and stuff like that? Okay. So there must have been something in the okay. Let me just yeah. Yeah. Yeah. Yeah. Yep. Yep. Yep. Yep. We could see here it's already paid. That was done about thirty four minutes ago. Yeah. Because it shows us everything. Okay. Let's have a look why. Yeah. Because it may be because you canceled. That's probably why. Hang on a sec. Okay. So action is send all the Just check now. See how you should should we get an order details very shortly. Because sometimes it because you cancel them, read that. Okay. There you go. Alright. Beautiful. Alright. So what are we doing here? We're in Unit 4. So this is a Super Networks, if I'm not wrong. So you get a first month free, 6% 50% discount for the first six months. That's pretty good. Yeah? Alright. No worries. Anyway yep. Okay. Thank you. That's good to know. Alright. So everything's all done. We're just gonna send you out the router, get your services activated. The router will be sent out. Now with the router, did you have it on standard do you normally it's automatically either goes through standard what do you call it? Australia Post or you can pay an extra $10 and it goes through express. The standard could take up to four to five business working days. Express is normally one working business day. Okay. So you have it on standard or the express or you're not sure? Okay. Cool. No worries. I just yeah. Just curious. Alright. We'll get all that organized. You'll receive your router sometime next week. Once you receive the router, just plug it in, and that's it. Alright. Anything else we can help you with? You don't want a free holiday or anything like that? Alright. No worries. You have a lovely weekend. Nice talking to you. Okay. Bye bye. Bye. 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afternoon, Natal. Okay. May I have your sorry. One second. What was your name?\n\nClara. That's a beautiful name. How are you, Clara? That's good. Alright.\n\nWhen did you put the order in? She's the new she's the new customer. Okay. Clara. You put in a few minutes ago.\n\nMight might take a little bit okay. Is that Clara Tran? Oh, sorry. Clara ten ten, t a n. Yeah?\n\nYeah. Yeah. No. We just got your order now because the first order we got was invalid. It didn't qualify.\n\nI don't know. Maybe the payment didn't go through or something. And one of our team was gonna call you, but then we received a new order from you, and everything's gone through. So it's all good. So yeah.\n\nSo Oh, well, you should receive hang on. You should receive a receipt. It all depends on how you how you did it, but if you cancel, it maybe won't come through. Let me just check one second. Hang on.\n\nAnd how's the weather up there? Where are you? New South Wales. Yeah? It's much better in Melbourne.\n\nIt's cold here. Let's have a look. Clara. Clara. Clara.\n\nClara. Good. Good. Good. Good.\n\nGood. Good. Good. Good. Good.\n\nGood. Good. Good. Good. Good.\n\nGood. Good. Good. Good. Good.\n\nGood. Good. Good. Good. Good.\n\nGood. Good. Good. Good. Good.\n\nGood. Good. Good. Good. Good.\n\nGood. Good. Good. Good. Good.\n\nGood. Good. Good. Good. Good.\n\nGood. Good. Good. Good. Good.\n\nGood. Good. Good. Good. Good.\n\nGood. Good But did you get an acknowledged email and stuff like that? Okay. So there must have been something in the okay. Let me just yeah.\n\nYeah. Yeah. Yeah. Yep. Yep.\n\nYep. Yep. We could see here it's already paid. That was done about thirty four minutes ago. Yeah.\n\nBecause it shows us everything. Okay. Let's have a look why. Yeah. Because it may be because you canceled.\n\nThat's probably why. Hang on a sec. Okay. So action is send all the Just check now. See how you should should we get an order details very shortly.\n\nBecause sometimes it because you cancel them, read that. Okay. There you go. Alright. Beautiful.\n\nAlright. So what are we doing here? We're in Unit 4. So this is a Super Networks, if I'm not wrong. So you get a first month free, 6% 50% discount for the first six months.\n\nThat's pretty good. Yeah? Alright. No worries. Anyway yep.\n\nOkay. Thank you. That's good to know. Alright. So everything's all done.\n\nWe're just gonna send you out the router, get your services activated. The router will be sent out. Now with the router, did you have it on standard do you normally it's automatically either goes through standard what do you call it? Australia Post or you can pay an extra $10 and it goes through express. The standard could take up to four to five business working days.\n\nExpress is normally one working business day. Okay. So you have it on standard or the express or you're not sure? Okay. Cool.\n\nNo worries. I just yeah. Just curious. Alright. We'll get all that organized.\n\nYou'll receive your router sometime next week. Once you receive the router, just plug it in, and that's it. Alright. Anything else we can help you with? You don't want a free holiday or anything like that?\n\nAlright. No worries. You have a lovely weekend. Nice talking to you. Okay.\n\nBye bye. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Natal.","start":0.08,"end":5.14,"sentiment":"neutral","sentiment_score":0.06694623517493407},{"text":"Okay.","start":13.785,"end":14.025,"sentiment":"neutral","sentiment_score":-0.030362632125616074},{"text":"May I have your sorry.","start":14.025,"end":15.565001,"sentiment":"neutral","sentiment_score":-0.03197783343493939},{"text":"One second.","start":15.625,"end":16.445,"sentiment":"neutral","sentiment_score":-0.026607275940477848},{"text":"What was your name?","start":16.585,"end":17.645,"sentiment":"neutral","sentiment_score":-0.011965666897594929}],"sentiment":"neutral","sentiment_score":-0.006032687549789747,"num_words":15,"start":0.08,"end":17.645},{"sentences":[{"text":"Clara.","start":19.705,"end":20.205,"sentiment":"neutral","sentiment_score":0.08101176470518112},{"text":"That's a beautiful name.","start":20.265,"end":21.225,"sentiment":"positive","sentiment_score":0.554278552532196},{"text":"How are you, 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could see here it's already paid.","start":162.49501,"end":164.35501,"sentiment":"neutral","sentiment_score":-0.0062165990737932065},{"text":"That was done about thirty four minutes ago.","start":164.895,"end":167.075,"sentiment":"neutral","sentiment_score":-0.014427919057197869},{"text":"Yeah.","start":168.14,"end":168.38,"sentiment":"neutral","sentiment_score":-0.002804310992360115}],"sentiment":"neutral","sentiment_score":-0.008459735571199821,"num_words":18,"start":162.175,"end":168.38},{"sentences":[{"text":"Because it shows us everything.","start":168.38,"end":169.90001,"sentiment":"neutral","sentiment_score":-0.0052839329466223715},{"text":"Okay.","start":169.90001,"end":170.14,"sentiment":"neutral","sentiment_score":-0.008106917142868042},{"text":"Let's have a look 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This is Clara. I just want I just calling for like, I order and paid for my new plan on network, but I didn't receive any email confirmation. Clara. Thanks. Good. Thanks. Just a few minutes ago. I think ten or fifteen minutes ago. It's my surname is t a n. Yeah. Yeah. Correct. Yeah. Correct. Uh-huh. Oh, yeah. It's all good. Be because I just before that, I canceled another plan. I ordered a new one. So I I received the cancel, like, email, but I didn't receive the new confirmation for that I paid for. Yeah. Correct. Oh, yeah. I just let me double check. I just when I canceled the old one, I just received that card. Your order was unsuccessful. And then I ordered a new one, but I didn't receive any, like, email confirmation for the new one. And I already paid for the new one. Yeah. Oh, yeah. Yeah. Yeah. I just want to, like, double check that everything works well and oh. Oh, it's it's here. I I think I just received the email. Yeah. Mhmm. Yeah. It's all good. Thanks. Yes. So I just I also received another call from Melbourne with Tora. Is it I think it's from your company as well, so I have to, like, record on it's all good. Oh, yeah. Yeah. Cool. Standard, I think. Cool. Yeah. Yeah. Cool. Yeah. Cool. Not for now. Thank you. You too. You too. Bye. Thank 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This is Clara. I just want I just calling for like, I order and paid for my new plan on network, but I didn't receive any email confirmation. Clara. Thanks.\n\nGood. Thanks. Just a few minutes ago. I think ten or fifteen minutes ago. It's my surname is t a n.\n\nYeah. Yeah. Correct. Yeah. Correct.\n\nUh-huh. Oh, yeah. It's all good. Be because I just before that, I canceled another plan. I ordered a new one.\n\nSo I I received the cancel, like, email, but I didn't receive the new confirmation for that I paid for. Yeah. Correct. Oh, yeah. I just let me double check.\n\nI just when I canceled the old one, I just received that card. Your order was unsuccessful. And then I ordered a new one, but I didn't receive any, like, email confirmation for the new one. And I already paid for the new one. Yeah.\n\nOh, yeah. Yeah. Yeah. I just want to, like, double check that everything works well and oh. Oh, it's it's here.\n\nI I think I just received the email. Yeah. Mhmm. Yeah. It's all good.\n\nThanks. Yes. So I just I also received another call from Melbourne with Tora. Is it I think it's from your company as well, so I have to, like, record on it's all good. Oh, yeah.\n\nYeah. Cool. Standard, I think. Cool. Yeah.\n\nYeah. Cool. Yeah. Cool. Not for now.\n\nThank you. You too. You too. Bye. 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yeah.","start":261.09,"end":261.91,"sentiment":"neutral","sentiment_score":0.03983427211642265}],"sentiment":"neutral","sentiment_score":0.19250364332563347,"num_words":36,"start":221.955,"end":261.91},{"sentences":[{"text":"Yeah.","start":267.33002,"end":267.65,"sentiment":"neutral","sentiment_score":0.06194649636745453},{"text":"Cool.","start":267.65,"end":268.15,"sentiment":"neutral","sentiment_score":0.08131004869937897},{"text":"Standard, I 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This is Clara. I just want I just\n\nChannel 0: Natal.\n\nChannel 1: calling for like, I order and paid for my new plan on network, but I didn't receive any email confirmation.\n\nChannel 0: Okay. May I have your sorry. One second. What was your name?\n\nChannel 1: Clara.\n\nChannel 0: Clara. That's a beautiful name. How are you, Clara?\n\nChannel 1: Thanks. Good. Thanks.\n\nChannel 0: That's good. Alright. When did you put the order in?\n\nChannel 1: Just a few minutes ago. I think ten\n\nChannel 0: She's the\n\nChannel 1: or\n\nChannel 0: new\n\nChannel 1: fifteen\n\nChannel 0: she's\n\nChannel 1: minutes ago.\n\nChannel 0: the new customer. Okay. Clara. You put in a few minutes ago. Might might take a little bit okay.\n\nIs that Clara Tran?\n\nChannel 1: It's my surname is t a n.\n\nChannel 0: Oh, sorry. Clara ten ten,\n\nChannel 1: Yeah.\n\nChannel 0: t a\n\nChannel 1: Yeah.\n\nChannel 0: n.\n\nChannel 1: Correct.\n\nChannel 0: Yeah? Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Correct.\n\nChannel 0: No. We just got your order now because the first order we got was invalid.\n\nChannel 1: Uh-huh.\n\nChannel 0: It didn't qualify. I don't know. Maybe the payment didn't go through or something. And one of our team was gonna call you, but then we received a new order from you, and everything's gone through. So it's all good.\n\nSo\n\nChannel 1: Oh, yeah. It's all good. Be\n\nChannel 0: yeah.\n\nChannel 1: because\n\nChannel 0: So\n\nChannel 1: I just before that, I canceled another plan. I ordered a new one. So I I received the cancel, like, email, but I didn't receive the new confirmation for that I paid for.\n\nChannel 0: Oh, well, you should receive hang on. You should receive a receipt. It all depends on how you how you did it, but if you cancel, it maybe won't come through. Let me just check one second. Hang on.\n\nAnd how's the weather up there? Where are you? New South Wales. Yeah?\n\nChannel 1: Yeah. Correct.\n\nChannel 0: It's much better in Melbourne.\n\nChannel 1: Oh, yeah.\n\nChannel 0: It's cold here. Let's have a look. Clara. Clara. Clara.\n\nClara. Good. Good. Good. Good.\n\nGood. Good. Good. Good. Good.\n\nGood. Good. Good. Good. Good.\n\nGood. Good. Good. Good. Good.\n\nGood. Good. Good. Good. Good.\n\nGood. Good. Good. Good. Good.\n\nGood. Good. Good. Good. Good.\n\nGood. Good. Good. Good. Good.\n\nGood. Good. Good. Good. Good.\n\nGood. Good. Good. Good. Good.\n\nGood. Good. Good. Good. Good.\n\nGood. Good But did you get an acknowledged email and stuff like that?\n\nChannel 1: I just let me double check. I just when I canceled the old one, I just received that card. Your order was unsuccessful. And then I ordered a new one, but I didn't receive any, like, email confirmation for the new one.\n\nChannel 0: Okay. So there must have been something in the okay. Let me just\n\nChannel 1: And I already paid for the\n\nChannel 0: yeah.\n\nChannel 1: new\n\nChannel 0: Yeah.\n\nChannel 1: one.\n\nChannel 0: Yeah. Yeah. Yep.\n\nChannel 1: Yeah.\n\nChannel 0: Yep. Yep. Yep. We could see here it's already paid. That was done about thirty four minutes ago.\n\nChannel 1: Oh, yeah.\n\nChannel 0: Yeah. Because it shows us everything. Okay. Let's\n\nChannel 1: Yeah.\n\nChannel 0: have a look why. Yeah. Because it may be because you canceled. That's probably why. Hang on a sec.\n\nOkay. So action is\n\nChannel 1: Yeah.\n\nChannel 0: send\n\nChannel 1: I just\n\nChannel 0: all\n\nChannel 1: want\n\nChannel 0: the\n\nChannel 1: to, like, double check that everything works well and\n\nChannel 0: Just check now. See how you should should we get an order details very shortly. Because sometimes it because you cancel them,\n\nChannel 1: oh.\n\nChannel 0: read that.\n\nChannel 1: Oh, it's it's here. I I think I just received the email.\n\nChannel 0: Okay. There you go. Alright.\n\nChannel 1: Yeah.\n\nChannel 0: Beautiful. Alright. So what are we doing here? We're in Unit 4. So this is a Super Networks, if I'm not wrong.\n\nChannel 1: Mhmm.\n\nChannel 0: So you get a first month free, 6% 50% discount for the first six months. That's pretty good. Yeah?\n\nChannel 1: Yeah. It's all good. Thanks.\n\nChannel 0: Alright. No worries. Anyway\n\nChannel 1: Yes.\n\nChannel 0: yep.\n\nChannel 1: So I just I also received another call from Melbourne with Tora. Is it I think it's from your company as well, so I have to, like, record on it's all good.\n\nChannel 0: Okay. Thank you. That's good to know. Alright. So everything's all done.\n\nWe're just gonna send you out the router, get your services activated. The router will be sent out. Now with the router, did you have it on standard do you normally it's automatically either goes through standard what do you call it? Australia Post or you can pay an extra $10 and it goes through express. The\n\nChannel 1: Oh,\n\nChannel 0: standard\n\nChannel 1: yeah.\n\nChannel 0: could take up to four to five business working days. Express is normally one working business day.\n\nChannel 1: Yeah. Cool.\n\nChannel 0: Okay. So you have it on standard or the express or you're not sure?\n\nChannel 1: Standard, I think.\n\nChannel 0: Okay. Cool. No worries. I just yeah. Just curious.\n\nChannel 1: Cool.\n\nChannel 0: Alright. We'll get all\n\nChannel 1: Yeah.\n\nChannel 0: that organized. You'll receive your router sometime next week.\n\nChannel 1: Yeah.\n\nChannel 0: Once you receive the router, just plug it in, and that's it.\n\nChannel 1: Cool. Yeah. Cool.\n\nChannel 0: Alright. Anything else we can help you with?\n\nChannel 1: Not for now. Thank you.\n\nChannel 0: You don't want a free holiday or anything like that? Alright. No worries. You have a lovely weekend. Nice talking to\n\nChannel 1: You\n\nChannel 0: you.\n\nChannel 1: too. You\n\nChannel 0: Okay.\n\nChannel 1: too.\n\nChannel 0: Bye bye.\n\nChannel 1: Bye.\n\nChannel 0: Bye.\n\nChannel 1: Thank you.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon,","start":0.08,"end":0.82,"sentiment":"neutral","sentiment_score":0.09628797695040703}],"sentiment":"neutral","sentiment_score":0.09628797695040703,"channel":0,"num_words":2,"start":0.08,"end":0.82},{"sentences":[{"text":"Hi.","start":2.0,"end":2.32,"sentiment":"neutral","sentiment_score":0.052781842648983},{"text":"This is Clara.","start":2.32,"end":3.3,"sentiment":"neutral","sentiment_score":0.04374337817231814},{"text":"I just want I 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sorry.","start":14.025,"end":15.565001,"sentiment":"neutral","sentiment_score":-0.03197783343493939},{"text":"One second.","start":15.625,"end":16.445,"sentiment":"neutral","sentiment_score":-0.026607275940477848},{"text":"What was your name?","start":16.585,"end":17.645,"sentiment":"neutral","sentiment_score":-0.011965666897594929}],"sentiment":"neutral","sentiment_score":-0.0242774182309707,"channel":0,"num_words":12,"start":13.785,"end":17.645},{"sentences":[{"text":"Clara.","start":18.314999,"end":18.814999,"sentiment":"neutral","sentiment_score":0.03269314393401146}],"sentiment":"neutral","sentiment_score":0.03269314393401146,"channel":1,"num_words":1,"start":18.314999,"end":18.814999},{"sentences":[{"text":"Clara.","start":19.705,"end":20.205,"sentiment":"neutral","sentiment_score":0.08101176470518112},{"text":"That's a beautiful name.","start":20.265,"end":21.225,"sentiment":"positive","sentiment_score":0.554278552532196},{"text":"How are you, Clara?","start":21.225,"end":22.205,"sentiment":"neutral","sentiment_score":0.2570042386651039}],"sentiment":"positive","sentiment_score":0.36957143661048675,"channel":0,"num_words":9,"start":19.705,"end":22.205},{"sentences":[{"text":"Thanks.","start":22.474998,"end":22.974998,"sentiment":"positive","sentiment_score":0.4250040054321289},{"text":"Good.","start":23.195,"end":23.515,"sentiment":"positive","sentiment_score":0.47578510642051697},{"text":"Thanks.","start":23.515,"end":24.015,"sentiment":"positive","sentiment_score":0.536293625831604}],"sentiment":"positive","sentiment_score":0.4790275792280833,"channel":1,"num_words":3,"start":22.474998,"end":24.015},{"sentences":[{"text":"That's good.","start":24.505001,"end":25.224998,"sentiment":"positive","sentiment_score":0.41767941415309906},{"text":"Alright.","start":25.224998,"end":25.56,"sentiment":"neutral","sentiment_score":0.06465877592563629},{"text":"When did you put the order in?","start":26.359999,"end":27.98,"sentiment":"neutral","sentiment_score":0.020920347289315293}],"sentiment":"neutral","sentiment_score":0.10464600352570415,"channel":0,"num_words":10,"start":24.505001,"end":27.98},{"sentences":[{"text":"Just a few minutes ago.","start":28.76,"end":30.6,"sentiment":"neutral","sentiment_score":0.0011183897964656352},{"text":"I think ten","start":30.6,"end":31.240002,"sentiment":"neutral","sentiment_score":0.002381601526091496}],"sentiment":"neutral","sentiment_score":0.0015920941950753331,"channel":1,"num_words":8,"start":28.76,"end":31.240002},{"sentences":[{"text":"She's 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ago.","start":31.880001,"end":32.7,"sentiment":"neutral","sentiment_score":0.007350977044552565}],"sentiment":"neutral","sentiment_score":0.007350977044552565,"channel":1,"num_words":2,"start":31.880001,"end":32.7},{"sentences":[{"text":"the new customer.","start":32.2,"end":33.1,"sentiment":"neutral","sentiment_score":0.005782865763952334},{"text":"Okay.","start":34.92,"end":35.42,"sentiment":"neutral","sentiment_score":0.01242269203066826},{"text":"Clara.","start":35.64,"end":36.14,"sentiment":"neutral","sentiment_score":0.01189076155424118},{"text":"You put in a few minutes ago.","start":40.695,"end":42.295002,"sentiment":"neutral","sentiment_score":0.005451192214552846},{"text":"Might might take a little bit okay.","start":42.295002,"end":44.635002,"sentiment":"neutral","sentiment_score":-0.012253558130136557}],"sentiment":"neutral","sentiment_score":-0.0003133952911747129,"channel":0,"num_words":19,"start":32.2,"end":44.635002},{"sentences":[{"text":"Is that Clara Tran?","start":45.175003,"end":46.635002,"sentiment":"neutral","sentiment_score":0.0054556577815674245}],"sentiment":"neutral","sentiment_score":0.0054556577815674245,"channel":0,"num_words":4,"start":45.175003,"end":46.635002},{"sentences":[{"text":"It's my surname is t a n.","start":47.855,"end":50.434998,"sentiment":"neutral","sentiment_score":0.0006746523951213541}],"sentiment":"neutral","sentiment_score":0.0006746523951213541,"channel":1,"num_words":7,"start":47.855,"end":50.434998},{"sentences":[{"text":"Oh, sorry.","start":50.375,"end":50.935,"sentiment":"neutral","sentiment_score":-0.005398286739364266},{"text":"Clara ten 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She had previously cancelled and received a new order, but had not received confirmation of payment. The agent, Clara, confirmed that the customer had paid for the new plan and that she had received a cancellation email. The agent also advised the customer to cancel the old plan and activate her services."},"intents":{"segments":[{"text":"When did you put the order in? Just a few minutes ago.","start_word":60,"end_word":71,"intents":[{"intent":"Check order status","confidence_score":0.1378934}]},{"text":"Good But did you get an acknowledged email and stuff like that? I just let me double check. I just when I canceled the old one, I just received that card. Your order was unsuccessful. And then I ordered a new one, but I didn't receive any, like, email confirmation for the new one. Okay.","start_word":355,"end_word":409,"intents":[{"intent":"Check order status","confidence_score":0.415426}]}]},"sentiments":{"segments":[{"text":"Good afternoon, Hi. This is Clara. I just want I Natal. just calling for like, I order and paid for my new plan on network, but I didn't receive any email confirmation. Okay. May I have your sorry. One second. What was your name? Clara. Clara.","start_word":0,"end_word":45,"sentiment":"neutral","sentiment_score":-0.017057958990335464},{"text":"That's a beautiful name.","start_word":46,"end_word":49,"sentiment":"positive","sentiment_score":0.5447684526443481},{"text":"How are you, Clara?","start_word":50,"end_word":53,"sentiment":"neutral","sentiment_score":0.2685076892375946},{"text":"Thanks. Good. Thanks. That's good.","start_word":54,"end_word":58,"sentiment":"positive","sentiment_score":0.45476794242858887},{"text":"Alright. When did you put the order in? Just a few minutes ago. I think She's ten the or new fifteen she's minutes the ago. new customer. Okay. Clara. You put in a few minutes ago. Might might take a little bit okay. Is that Clara Tran? It's my surname is t a n. Oh, sorry. Clara ten ten, Yeah. t a Yeah. n. Correct. Yeah? Yeah. Yeah. Yeah. Correct. No. We just got your order now because the first order we got was invalid. Uh-huh. It didn't qualify. I don't know. Maybe the payment didn't go through or something. And one of our team was gonna call you, but then we received a new order from you, and everything's gone through. So it's all good. So Oh, yeah. It's all good. Be yeah. because So I just before that, I canceled another plan. I ordered a new one. So I I received the cancel, like, email, but I didn't receive the new confirmation for that I paid for. Oh, well, you should receive hang on. You should receive a receipt. It all depends on how you how you did it, but if you cancel, it maybe won't come through. Let me just check one second. Hang on. And how's the weather up there? Where are you? New South Wales. Yeah? Yeah. Correct. It's much better in Melbourne. Oh, yeah. It's cold here. Let's have a look. Clara. Clara. Clara. Clara. Good.","start_word":59,"end_word":300,"sentiment":"neutral","sentiment_score":-0.03559110883223124},{"text":"Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good. Good.","start_word":301,"end_word":353,"sentiment":"positive","sentiment_score":0.44628310203552246},{"text":"Good. Good But did you get an acknowledged email and stuff like that? I just let me double check. I just when I canceled the old one, I just received that card. Your order was unsuccessful. And then I ordered a new one, but I didn't receive any, like, email confirmation for the new one. Okay. So there must have been something in the okay. Let me just And I already paid for the yeah. new Yeah. one. Yeah. Yeah. Yep. Yeah. Yep. Yep. Yep. We could see here it's already paid. That was done about thirty four minutes ago. Oh, yeah. Yeah. Because it shows us everything. Okay. Let's Yeah. have a look why. Yeah. Because it may be because you canceled. That's probably why. Hang on a sec. Okay. So action is Yeah. send I just all want the to, like, double check that everything works well and Just check now. See how you should should we get an order details very shortly. Because sometimes it because you cancel them, oh. read that. Oh, it's it's here. I I think I just received the email. Okay. There you go. Alright.","start_word":354,"end_word":545,"sentiment":"neutral","sentiment_score":-0.03408306658578416},{"text":"Yeah. Beautiful.","start_word":546,"end_word":547,"sentiment":"positive","sentiment_score":0.5197046995162964},{"text":"Alright. So what are we doing here? We're in Unit 4. So this is a Super Networks, if I'm not wrong. Mhmm. So you get a first month free, 6% 50% discount for the first six months.","start_word":548,"end_word":584,"sentiment":"neutral","sentiment_score":0.14946240186691284},{"text":"That's pretty good. Yeah? Yeah. It's all good. Thanks.","start_word":585,"end_word":593,"sentiment":"positive","sentiment_score":0.6184666752815247},{"text":"Alright. No worries. Anyway Yes. yep. So I just I also received another call from Melbourne with Tora. Is it I think it's from your company as well, so I have to, like, record on it's all good. Okay.","start_word":594,"end_word":632,"sentiment":"neutral","sentiment_score":0.19072183966636655},{"text":"Thank you. That's good to know.","start_word":633,"end_word":638,"sentiment":"positive","sentiment_score":0.4962426722049713},{"text":"Alright. So everything's all done. We're just gonna send you out the router, get your services activated. The router will be sent out. Now with the router, did you have it on standard do you normally it's automatically either goes through standard what do you call it? Australia Post or you can pay an extra $10 and it goes through express. The Oh, standard yeah. could take up to four to five business working days. Express is normally one working business day. Yeah. Cool. Okay. So you have it on standard or the express or you're not sure? Standard, I think. Okay. Cool. No worries. I just yeah. Just curious. Cool. Alright. We'll get all Yeah. that organized. You'll receive your router sometime next week. Yeah. Once you receive the router, just plug it in, and that's it. Cool. Yeah. Cool. Alright. Anything else we can help you with? Not for now. Thank you. You don't want a free holiday or anything like that? Alright. No worries.","start_word":639,"end_word":805,"sentiment":"neutral","sentiment_score":0.07564186304807663},{"text":"You have a lovely weekend.","start_word":806,"end_word":810,"sentiment":"positive","sentiment_score":0.3880074620246887},{"text":"Nice talking to You you. too. You Okay. too. Bye bye. Bye. Bye.","start_word":811,"end_word":823,"sentiment":"neutral","sentiment_score":0.15732848644256592},{"text":"Thank you. Bye.","start_word":824,"end_word":826,"sentiment":"positive","sentiment_score":0.6413630247116089}],"average":{"sentiment":"neutral","sentiment_score":0.0812820507462617}}}}