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Can I have the full address, please, for me to verify the network? Yeah? Nine 10 yeah. Mhmm. Slashton. Mhmm. Mhmm. Mhmm. Okay. Have you tried to visit our website or not yet? Because our ordering process is via our website. Yeah. Yeah. But, actually, for you to read the terms and condition and all our company policy. We're advising our customer to order via our website. I can walk you through it over the phone if you want. You want me to text to you the site? Just kindly choose the plan speed that you want. Just click select. Either the Linham basic, standard, fast, or super fast. Yeah. Then mhmm. Yeah. That's all good as well since I've already checked it on my end, so that should be fine. Then after you Sorry? Yeah. The address is under Lindholm Networks, so you can proceed with ordering the plan speed router and the contract term via our website. Mhmm. Then once you once you select PlanSpeed, just proceed with the router. Would you get a new router or you already have one? Okay. We can check that one as long as it's compatible. But if ever your router did not work, we can just provide you a new one. It's 9 Slash 10 Belinda Place, Mays Hill, MSW 2145. Yeah. Because sometimes there's an error with the checking the address on our website. We're still resolving that issue. Yeah. But that's all good as long as I've since I've already checked it on my end. No problem with the address. Mhmm. Please select the plan speed on our website, the plan speed that you want. Yeah. May I ask how many of you will be using the Internet, if ever? Then yeah. You can proceed with the Lindholm standard since that's good for three to five family users. Yeah. That's already 100 Mbps unlimited speed, 100 for upload and 20 for the download. Sorry. 100 for the download and 20 Mbps for the upload speed. Mhmm. Bring your own modem. So you'll be using your own router. May I ask is the make and model of your router for me to check the compatibility? Mercury. Yeah. 1,800. Mhmm. Five five six are out there. Is it okay if I put you on hold? Let me just check the router. Okay. Hang on. Hello? Yes. Thank you for waiting. Upon checking the router, it says here that it has PPPoE authentication, which we'll be needing to establish a connection. But this is still not guaranteed since we'll be using a used router because we encountered this with other customer that for some reason it cannot establish the connection. Maybe it's still locked with your previous ISP or the router's faulty. So but we can check. I'll send you an email instruction if ever or walk you through over the phone. And if it doesn't work, you can just purchase one from us or outside store. We'll send you the compatible ones. Compatible routers will suggest if ever. Yeah. But just to set your expectation since that's already a used router okay. Then we can still check if it's it will work because this mhmm. This is the first time yeah. This is the first time that we're going to connect this make and model router, this kind of router, if ever. So we're not yet sure. But, yeah, we'll we'll check. Mhmm. Yeah. Mhmm. Yeah. Then yeah. Okay. Then just just click BYO BYO modem. Then then scroll down. You please select the Lindham network contract. Twelve month or twenty four month or no contract at all. Okay. Then just review. Yeah. Then you'll see your order summary below. Then once confirmed, just click order now. Yeah. For the connection fee? No. That's our fee for the no contract since you select select no contract. We have a connection fee of $65. That's a one time payment only. Our activation process is within twenty four hours. So yeah. Yeah. So if you receive your order today, just give us until tomorrow to process the order within twenty four hours once we receive the order. Yeah. The plan. Yeah. That's correct. A front payment for the plan. Since you opted for no contract, there is no cancellation fee. You just need to settle any outstanding balance on the day of your cancellation request, if ever. Yeah. Yeah. We do also we do have a lot of customer under Linham Networks. Okay. Yeah. That's great. Yeah. So once you click the order now, it will bring you to a next page where it'll it will ask you personal information and the mode of payment. Yeah. Yeah. Then we'll just have once once we receive your order, we'll just verify the payment, then we'll proceed with activation. Yeah. Once your order notified us and the payment is confirmed, we'll proceed with the activation, then we'll give you a callback once it's successful and SMS and email instruction on how to set up your router with the service. Yeah. We can also walk you through over the phone if you need assistance while setting it up, if ever mhmm. Once you place the order, we'll first activate the service. Then once successful, I I can walk you through then with the connecting your router. Not sure because our activation process is within twenty four hours. Usually, it takes twenty four hours. Mhmm. Yeah. Yeah. Okay. Just give us a callback then if you need assistance. You're welcome. Bye. 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Good afternoon. This is Lorraine from Airtel tech support. How can I assist you? Mhmm.\n\nYes. Okay. Can I have your full address, please, for me to verify the network? Hello? Yes.\n\nCan I have the full address, please, for me to verify the network? Yeah? Nine 10 yeah. Mhmm. Slashton.\n\nMhmm. Mhmm. Mhmm. Okay. Have you tried to visit our website or not yet?\n\nBecause our ordering process is via our website. Yeah. Yeah. But, actually, for you to read the terms and condition and all our company policy. We're advising our customer to order via our website.\n\nI can walk you through it over the phone if you want. You want me to text to you the site? Just kindly choose the plan speed that you want. Just click select. Either the Linham basic, standard, fast, or super fast.\n\nYeah. Then mhmm. Yeah. That's all good as well since I've already checked it on my end, so that should be fine. Then after you Sorry?\n\nYeah. The address is under Lindholm Networks, so you can proceed with ordering the plan speed router and the contract term via our website. Mhmm. Then once you once you select PlanSpeed, just proceed with the router. Would you get a new router or you already have one?\n\nOkay. We can check that one as long as it's compatible. But if ever your router did not work, we can just provide you a new one. It's 9 Slash 10 Belinda Place, Mays Hill, MSW 2145. Yeah.\n\nBecause sometimes there's an error with the checking the address on our website. We're still resolving that issue. Yeah. But that's all good as long as I've since I've already checked it on my end. No problem with the address.\n\nMhmm. Please select the plan speed on our website, the plan speed that you want. Yeah. May I ask how many of you will be using the Internet, if ever? Then yeah.\n\nYou can proceed with the Lindholm standard since that's good for three to five family users. Yeah. That's already 100 Mbps unlimited speed, 100 for upload and 20 for the download. Sorry. 100 for the download and 20 Mbps for the upload speed.\n\nMhmm. Bring your own modem. So you'll be using your own router. May I ask is the make and model of your router for me to check the compatibility? Mercury.\n\nYeah. 1,800. Mhmm. Five five six are out there. Is it okay if I put you on hold?\n\nLet me just check the router. Okay. Hang on. Hello? Yes.\n\nThank you for waiting. Upon checking the router, it says here that it has PPPoE authentication, which we'll be needing to establish a connection. But this is still not guaranteed since we'll be using a used router because we encountered this with other customer that for some reason it cannot establish the connection. Maybe it's still locked with your previous ISP or the router's faulty. So but we can check.\n\nI'll send you an email instruction if ever or walk you through over the phone. And if it doesn't work, you can just purchase one from us or outside store. We'll send you the compatible ones. Compatible routers will suggest if ever. Yeah.\n\nBut just to set your expectation since that's already a used router okay. Then we can still check if it's it will work because this mhmm. This is the first time yeah. This is the first time that we're going to connect this make and model router, this kind of router, if ever. So we're not yet sure.\n\nBut, yeah, we'll we'll check. Mhmm. Yeah. Mhmm. Yeah.\n\nThen yeah. Okay. Then just just click BYO BYO modem. Then then scroll down. You please select the Lindham network contract.\n\nTwelve month or twenty four month or no contract at all. Okay. Then just review. Yeah. Then you'll see your order summary below.\n\nThen once confirmed, just click order now. Yeah. For the connection fee? No. That's our fee for the no contract since you select select no contract.\n\nWe have a connection fee of $65. That's a one time payment only. Our activation process is within twenty four hours. So yeah. Yeah.\n\nSo if you receive your order today, just give us until tomorrow to process the order within twenty four hours once we receive the order. Yeah. The plan. Yeah. That's correct.\n\nA front payment for the plan. Since you opted for no contract, there is no cancellation fee. You just need to settle any outstanding balance on the day of your cancellation request, if ever. Yeah. Yeah.\n\nWe do also we do have a lot of customer under Linham Networks. Okay. Yeah. That's great. Yeah.\n\nSo once you click the order now, it will bring you to a next page where it'll it will ask you personal information and the mode of payment. Yeah. Yeah. Then we'll just have once once we receive your order, we'll just verify the payment, then we'll proceed with activation. Yeah.\n\nOnce your order notified us and the payment is confirmed, we'll proceed with the activation, then we'll give you a callback once it's successful and SMS and email instruction on how to set up your router with the service. Yeah. We can also walk you through over the phone if you need assistance while setting it up, if ever mhmm. Once you place the order, we'll first activate the service. Then once successful, I I can walk you through then with the connecting your router.\n\nNot sure because our activation process is within twenty four hours. Usually, it takes twenty four hours. Mhmm. Yeah. Yeah.\n\nOkay. Just give us a callback then if you need assistance. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.19099298119544983},{"text":"Good afternoon.","start":1.76,"end":2.5,"sentiment":"positive","sentiment_score":0.4543638080358505},{"text":"This is Lorraine from Airtel tech support.","start":2.56,"end":5.68,"sentiment":"positive","sentiment_score":0.4072050665106092},{"text":"How can I assist you?","start":5.68,"end":6.8199997,"sentiment":"positive","sentiment_score":0.34335107207298277},{"text":"Mhmm.","start":25.064999,"end":25.564999,"sentiment":"neutral","sentiment_score":0.02969387173652649}],"sentiment":"positive","sentiment_score":0.3560378309339285,"num_words":16,"start":1.1999999,"end":25.564999},{"sentences":[{"text":"Yes.","start":26.665,"end":27.165,"sentiment":"neutral","sentiment_score":0.05163884907960892},{"text":"Okay.","start":29.43,"end":29.93,"sentiment":"neutral","sentiment_score":0.04582531750202179},{"text":"Can I have your 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Sorry?","start":156.255,"end":159.235,"sentiment":"neutral","sentiment_score":-0.02202710136771202}],"sentiment":"neutral","sentiment_score":0.20205889627910578,"num_words":26,"start":139.815,"end":159.235},{"sentences":[{"text":"Yeah.","start":161.295,"end":161.795,"sentiment":"neutral","sentiment_score":0.052087415009737015},{"text":"The address is under Lindholm Networks, so you can proceed with ordering the plan speed router and the contract term via our website.","start":161.935,"end":172.43001,"sentiment":"neutral","sentiment_score":0.06947252340614796},{"text":"Mhmm.","start":172.57,"end":173.07,"sentiment":"neutral","sentiment_score":0.03837919235229492},{"text":"Then once you once you select PlanSpeed, just proceed with the router.","start":173.53001,"end":179.71,"sentiment":"neutral","sentiment_score":0.0659785196185112},{"text":"Would you get a new router or you already have one?","start":180.73001,"end":185.19499,"sentiment":"neutral","sentiment_score":0.03898613950745626}],"sentiment":"neutral","sentiment_score":0.060602591993908085,"num_words":48,"start":161.295,"end":185.19499},{"sentences":[{"text":"Okay.","start":187.33499,"end":187.655,"sentiment":"neutral","sentiment_score":0.09214094281196594},{"text":"We can check that one as long as it's compatible.","start":187.655,"end":190.635,"sentiment":"neutral","sentiment_score":0.13771961107850075},{"text":"But if ever your router did not work, we can just provide you a new one.","start":190.775,"end":197.595,"sentiment":"neutral","sentiment_score":-0.009197889710776508},{"text":"It's 9 Slash 10 Belinda Place, Mays Hill, MSW 2145.","start":204.85,"end":211.27,"sentiment":"neutral","sentiment_score":0.017947699502110483},{"text":"Yeah.","start":216.075,"end":216.555,"sentiment":"neutral","sentiment_score":-0.17207534611225128}],"sentiment":"neutral","sentiment_score":0.03498874913508955,"num_words":38,"start":187.33499,"end":216.555},{"sentences":[{"text":"Because sometimes there's an error with the checking the address on our website.","start":216.555,"end":220.97499,"sentiment":"neutral","sentiment_score":-0.23358325889477363},{"text":"We're still resolving that issue.","start":221.435,"end":224.175,"sentiment":"neutral","sentiment_score":-0.24411751031875611},{"text":"Yeah.","start":227.995,"end":228.495,"sentiment":"neutral","sentiment_score":0.0455007366836071},{"text":"But that's all good as long as I've since I've already checked it on my end.","start":228.89001,"end":233.63,"sentiment":"neutral","sentiment_score":0.25337341893464327},{"text":"No problem with the address.","start":236.01001,"end":237.47,"sentiment":"neutral","sentiment_score":-0.033100922405719754}],"sentiment":"neutral","sentiment_score":-0.008079977240413427,"num_words":40,"start":216.555,"end":237.47},{"sentences":[{"text":"Mhmm.","start":237.53001,"end":238.03001,"sentiment":"neutral","sentiment_score":-0.01995420642197132},{"text":"Please select the plan speed on our website, the plan speed that you want.","start":241.29001,"end":246.065,"sentiment":"neutral","sentiment_score":-0.009257402537124497},{"text":"Yeah.","start":246.065,"end":246.565,"sentiment":"neutral","sentiment_score":-0.001571783795952797},{"text":"May I ask how many of you will be using the Internet, if ever?","start":252.305,"end":255.525,"sentiment":"neutral","sentiment_score":0.010040363696004664},{"text":"Then yeah.","start":262.63998,"end":264.1,"sentiment":"neutral","sentiment_score":0.03721201233565807}],"sentiment":"neutral","sentiment_score":0.0019956090836785734,"num_words":32,"start":237.53001,"end":264.1},{"sentences":[{"text":"You can proceed with the Lindholm standard since that's good for three to five family users.","start":267.76,"end":280.385,"sentiment":"neutral","sentiment_score":0.16781224636361003},{"text":"Yeah.","start":282.185,"end":282.685,"sentiment":"neutral","sentiment_score":0.11426062136888504},{"text":"That's already 100 Mbps unlimited speed, 100 for upload and 20 for the download.","start":283.625,"end":291.86,"sentiment":"neutral","sentiment_score":0.1520810095327241},{"text":"Sorry.","start":296.32,"end":296.82,"sentiment":"neutral","sentiment_score":-0.10977879911661148},{"text":"100 for the download and 20 Mbps for the upload speed.","start":296.88,"end":307.095,"sentiment":"neutral","sentiment_score":-0.07056970064612952}],"sentiment":"neutral","sentiment_score":0.09400802768420341,"num_words":43,"start":267.76,"end":307.095},{"sentences":[{"text":"Mhmm.","start":307.095,"end":307.255,"sentiment":"neutral","sentiment_score":-0.041413746774196625},{"text":"Bring your own modem.","start":307.255,"end":308.715,"sentiment":"neutral","sentiment_score":-0.00960047310218215},{"text":"So you'll be using your own router.","start":308.935,"end":310.715,"sentiment":"neutral","sentiment_score":0.034693024520363124},{"text":"May I ask is the make and model of your router for me to check the compatibility?","start":312.855,"end":317.48,"sentiment":"neutral","sentiment_score":0.024518640164066765},{"text":"Mercury.","start":324.18,"end":324.68,"sentiment":"neutral","sentiment_score":0.025744926184415817}],"sentiment":"neutral","sentiment_score":0.020186578047772248,"num_words":30,"start":307.095,"end":324.68},{"sentences":[{"text":"Yeah.","start":324.9,"end":325.4,"sentiment":"neutral","sentiment_score":0.03939240425825119},{"text":"1,800.","start":331.105,"end":332.465,"sentiment":"neutral","sentiment_score":0.023354388773441315},{"text":"Mhmm.","start":332.465,"end":332.965,"sentiment":"neutral","sentiment_score":0.03540123626589775},{"text":"Five five six are out there.","start":338.145,"end":339.665,"sentiment":"neutral","sentiment_score":0.09271898244818051},{"text":"Is it okay if I put you on hold?","start":339.665,"end":341.185,"sentiment":"neutral","sentiment_score":0.09395593818691042}],"sentiment":"neutral","sentiment_score":0.08333696487049262,"num_words":18,"start":324.9,"end":341.185},{"sentences":[{"text":"Let me just check the router.","start":341.185,"end":342.77002,"sentiment":"neutral","sentiment_score":0.049782094856103264},{"text":"Okay.","start":344.35,"end":344.59,"sentiment":"neutral","sentiment_score":0.11398735642433168},{"text":"Hang on.","start":344.59,"end":345.33002,"sentiment":"neutral","sentiment_score":0.16083908826112747},{"text":"Hello?","start":424.945,"end":425.445,"sentiment":"neutral","sentiment_score":0.11620792746543884},{"text":"Yes.","start":427.185,"end":427.58502,"sentiment":"neutral","sentiment_score":0.156519815325737}],"sentiment":"neutral","sentiment_score":0.09155325862494382,"num_words":11,"start":341.185,"end":427.58502},{"sentences":[{"text":"Thank you for waiting.","start":427.58502,"end":428.465,"sentiment":"positive","sentiment_score":0.3757566586136818},{"text":"Upon checking the router, it says here that it has PPPoE authentication, which we'll be needing to establish a connection.","start":428.465,"end":437.21,"sentiment":"neutral","sentiment_score":0.033891784586012365},{"text":"But this is still not guaranteed since we'll be using a used router because we encountered this with other customer that for some reason it cannot establish the connection.","start":437.67,"end":450.61502,"sentiment":"neutral","sentiment_score":-0.23371700839749698},{"text":"Maybe it's still locked with your previous ISP or the router's faulty.","start":450.995,"end":456.45502,"sentiment":"neutral","sentiment_score":-0.2775355912744999},{"text":"So but we can check.","start":457.555,"end":459.39,"sentiment":"neutral","sentiment_score":-0.030897360295057297}],"sentiment":"neutral","sentiment_score":-0.11545492591602462,"num_words":70,"start":427.58502,"end":459.39},{"sentences":[{"text":"I'll send you an email instruction if ever or walk you through over the phone.","start":459.55002,"end":464.29,"sentiment":"neutral","sentiment_score":0.08816789264480272},{"text":"And if it doesn't work, you can just purchase one from us or outside store.","start":464.51,"end":470.61002,"sentiment":"neutral","sentiment_score":-0.011514008417725563},{"text":"We'll send you the compatible ones.","start":470.83002,"end":473.235,"sentiment":"neutral","sentiment_score":0.05702916905283928},{"text":"Compatible routers will suggest if ever.","start":473.47498,"end":476.055,"sentiment":"neutral","sentiment_score":0.012534004636108875},{"text":"Yeah.","start":483.63498,"end":484.03497,"sentiment":"neutral","sentiment_score":-0.03247193992137909}],"sentiment":"neutral","sentiment_score":0.03569105501438296,"num_words":43,"start":459.55002,"end":484.03497},{"sentences":[{"text":"But just to set your expectation since that's already a used router okay.","start":484.03497,"end":497.2,"sentiment":"neutral","sentiment_score":-0.07264518078703147},{"text":"Then we can still check if it's it will work because this mhmm.","start":497.2,"end":503.405,"sentiment":"neutral","sentiment_score":-0.1259393719239877},{"text":"This is the first time yeah.","start":503.405,"end":505.985,"sentiment":"neutral","sentiment_score":-0.08775833994150162},{"text":"This is the first time that we're going to connect this make and model router, this kind of router, if ever.","start":506.04498,"end":515.32,"sentiment":"neutral","sentiment_score":-0.059376386393393786},{"text":"So we're not yet sure.","start":515.86,"end":517.56,"sentiment":"neutral","sentiment_score":-0.11636242717504501}],"sentiment":"neutral","sentiment_score":-0.08511837025911644,"num_words":58,"start":484.03497,"end":517.56},{"sentences":[{"text":"But, yeah, we'll we'll check.","start":519.7,"end":521.24,"sentiment":"neutral","sentiment_score":-0.006308569596149028},{"text":"Mhmm.","start":524.18,"end":524.68,"sentiment":"neutral","sentiment_score":0.10004769265651704},{"text":"Yeah.","start":530.385,"end":530.885,"sentiment":"neutral","sentiment_score":0.005591155961155891},{"text":"Mhmm.","start":531.265,"end":531.765,"sentiment":"neutral","sentiment_score":0.011377583257853985},{"text":"Yeah.","start":532.705,"end":533.205,"sentiment":"neutral","sentiment_score":0.10553483664989471}],"sentiment":"neutral","sentiment_score":0.021223157838297386,"num_words":9,"start":519.7,"end":533.205},{"sentences":[{"text":"Then yeah.","start":533.985,"end":535.265,"sentiment":"neutral","sentiment_score":0.09989545494318008},{"text":"Okay.","start":535.265,"end":535.585,"sentiment":"neutral","sentiment_score":0.11977540701627731},{"text":"Then just just click BYO BYO modem.","start":535.585,"end":539.445,"sentiment":"neutral","sentiment_score":0.07945301064423152},{"text":"Then then scroll down.","start":542.78,"end":547.04004,"sentiment":"neutral","sentiment_score":0.029054968617856503},{"text":"You please select the Lindham network contract.","start":547.18,"end":551.12,"sentiment":"neutral","sentiment_score":0.017692459215010916}],"sentiment":"neutral","sentiment_score":0.05313354668517908,"num_words":21,"start":533.985,"end":551.12},{"sentences":[{"text":"Twelve month or twenty four month or no contract at all.","start":552.38,"end":556.16003,"sentiment":"neutral","sentiment_score":-0.0021294606002894316},{"text":"Okay.","start":558.405,"end":558.905,"sentiment":"neutral","sentiment_score":0.031153907999396324},{"text":"Then just review.","start":560.085,"end":561.145,"sentiment":"neutral","sentiment_score":0.03693849965929985},{"text":"Yeah.","start":563.365,"end":563.865,"sentiment":"neutral","sentiment_score":0.08719167858362198},{"text":"Then you'll see your order summary below.","start":564.325,"end":567.385,"sentiment":"neutral","sentiment_score":0.09820329078606196}],"sentiment":"neutral","sentiment_score":0.038833045846094254,"num_words":23,"start":552.38,"end":567.385},{"sentences":[{"text":"Then once confirmed, just click order now.","start":568.165,"end":571.545,"sentiment":"neutral","sentiment_score":0.05541878512927464},{"text":"Yeah.","start":577.54004,"end":578.04004,"sentiment":"neutral","sentiment_score":0.021182693541049957},{"text":"For the connection fee?","start":578.10004,"end":579.56,"sentiment":"neutral","sentiment_score":0.009368645260110497},{"text":"No.","start":583.06,"end":583.56,"sentiment":"neutral","sentiment_score":-0.08966977894306183},{"text":"That's our fee for the no contract since you select select no contract.","start":586.125,"end":590.845,"sentiment":"neutral","sentiment_score":-0.07176383756674252}],"sentiment":"neutral","sentiment_score":-0.022154265262473088,"num_words":26,"start":568.165,"end":590.845},{"sentences":[{"text":"We have a connection fee of $65.","start":590.845,"end":593.82495,"sentiment":"neutral","sentiment_score":-0.0495464705995151},{"text":"That's a one time payment only.","start":594.445,"end":596.305,"sentiment":"neutral","sentiment_score":0.006658566339562337},{"text":"Our activation process is within twenty four hours.","start":599.07,"end":603.65,"sentiment":"neutral","sentiment_score":0.024117277469485998},{"text":"So yeah.","start":606.43,"end":607.89,"sentiment":"neutral","sentiment_score":0.03782988339662552},{"text":"Yeah.","start":614.03,"end":614.53,"sentiment":"neutral","sentiment_score":0.05145761743187904}],"sentiment":"neutral","sentiment_score":0.0005492378259077665,"num_words":24,"start":590.845,"end":614.53},{"sentences":[{"text":"So if you receive your order today, just give us until tomorrow to process the order within twenty four hours once we receive the order.","start":614.805,"end":628.265,"sentiment":"neutral","sentiment_score":0.05142474241554737},{"text":"Yeah.","start":645.84503,"end":646.34503,"sentiment":"neutral","sentiment_score":0.003777723293751478},{"text":"The plan.","start":647.125,"end":648.025,"sentiment":"neutral","sentiment_score":0.019316240213811398},{"text":"Yeah.","start":648.565,"end":649.045,"sentiment":"neutral","sentiment_score":0.060151491314172745},{"text":"That's correct.","start":649.045,"end":649.865,"sentiment":"neutral","sentiment_score":0.10504627972841263}],"sentiment":"neutral","sentiment_score":0.05155718757680828,"num_words":31,"start":614.805,"end":649.865},{"sentences":[{"text":"A front payment for the plan.","start":650.485,"end":652.265,"sentiment":"neutral","sentiment_score":0.057234653582175575},{"text":"Since you opted for no contract, there is no cancellation fee.","start":657.045,"end":662.09,"sentiment":"neutral","sentiment_score":0.06545888751067898},{"text":"You just need to settle any outstanding balance on the day of your cancellation request, if ever.","start":662.31,"end":669.05005,"sentiment":"neutral","sentiment_score":0.008491053739014794},{"text":"Yeah.","start":672.725,"end":673.225,"sentiment":"neutral","sentiment_score":0.1535201370716095},{"text":"Yeah.","start":676.565,"end":676.88495,"sentiment":"neutral","sentiment_score":0.1717272400856018}],"sentiment":"neutral","sentiment_score":0.042584749300860696,"num_words":36,"start":650.485,"end":676.88495},{"sentences":[{"text":"We do also we do have a lot of customer under Linham Networks.","start":676.88495,"end":683.70496,"sentiment":"neutral","sentiment_score":0.21412379008073074},{"text":"Okay.","start":691.28,"end":691.52,"sentiment":"neutral","sentiment_score":0.1847066879272461},{"text":"Yeah.","start":691.52,"end":692.02,"sentiment":"neutral","sentiment_score":0.26987969875335693},{"text":"That's great.","start":699.97504,"end":700.53503,"sentiment":"positive","sentiment_score":0.6458651423454285},{"text":"Yeah.","start":700.53503,"end":701.03503,"sentiment":"neutral","sentiment_score":0.16861441731452942}],"sentiment":"neutral","sentiment_score":0.26103001998530495,"num_words":18,"start":676.88495,"end":701.03503},{"sentences":[{"text":"So once you click the order now, it will bring you to a next page where it'll it will ask you personal information and the mode of payment.","start":711.015,"end":721.97,"sentiment":"neutral","sentiment_score":-0.05626553323652063},{"text":"Yeah.","start":729.375,"end":729.875,"sentiment":"neutral","sentiment_score":0.06165136396884918},{"text":"Yeah.","start":747.31,"end":747.81,"sentiment":"neutral","sentiment_score":0.0950501710176468},{"text":"Then we'll just have once once we receive your order, we'll just verify the payment, then we'll proceed with activation.","start":748.91,"end":756.675,"sentiment":"neutral","sentiment_score":0.11820936426520348},{"text":"Yeah.","start":762.495,"end":762.995,"sentiment":"neutral","sentiment_score":-0.013441542163491247}],"sentiment":"neutral","sentiment_score":0.018274751911852873,"num_words":51,"start":711.015,"end":762.995},{"sentences":[{"text":"Once your order notified us and the payment is confirmed, we'll proceed with the activation, then we'll give you a callback once it's successful and SMS and email instruction on how to set up your router with the service.","start":769.16,"end":787.25494,"sentiment":"neutral","sentiment_score":0.07187013590756135},{"text":"Yeah.","start":792.83496,"end":793.33496,"sentiment":"neutral","sentiment_score":0.07309819757938385},{"text":"We can also walk you through over the phone if you need assistance while setting it up, if ever mhmm.","start":794.51495,"end":801.79,"sentiment":"neutral","sentiment_score":0.11406669169664382},{"text":"Once you place the order, we'll first activate the service.","start":808.49,"end":813.405,"sentiment":"neutral","sentiment_score":0.04707561433315277},{"text":"Then once successful, I I can walk you through then with the connecting your router.","start":814.025,"end":820.36505,"sentiment":"neutral","sentiment_score":0.0802011010547479}],"sentiment":"neutral","sentiment_score":0.08036635283599881,"num_words":85,"start":769.16,"end":820.36505},{"sentences":[{"text":"Not sure because our activation process is within twenty four hours.","start":825.36,"end":830.56,"sentiment":"neutral","sentiment_score":-0.12545941499146548},{"text":"Usually, it takes twenty four hours.","start":830.56,"end":832.5,"sentiment":"neutral","sentiment_score":-0.10201897099614143},{"text":"Mhmm.","start":836.16003,"end":836.655,"sentiment":"neutral","sentiment_score":0.02160578966140747},{"text":"Yeah.","start":841.85504,"end":842.35504,"sentiment":"neutral","sentiment_score":0.07871624082326889},{"text":"Yeah.","start":843.215,"end":843.61505,"sentiment":"neutral","sentiment_score":0.13460132479667664}],"sentiment":"neutral","sentiment_score":-0.08786220178008079,"num_words":20,"start":825.36,"end":843.61505},{"sentences":[{"text":"Okay.","start":843.61505,"end":844.11505,"sentiment":"neutral","sentiment_score":0.18908172845840457},{"text":"Just give us a callback then if you need assistance.","start":844.2589,"end":846.5189,"sentiment":"neutral","sentiment_score":0.2038937672972679},{"text":"You're welcome.","start":849.4589,"end":850.2789,"sentiment":"positive","sentiment_score":0.38949231803417206},{"text":"Bye.","start":850.33887,"end":850.6589,"sentiment":"positive","sentiment_score":0.3694894313812256},{"text":"Have a great day.","start":850.6589,"end":851.6389,"sentiment":"positive","sentiment_score":0.7755731791257858}],"sentiment":"positive","sentiment_score":0.3599325658546554,"num_words":18,"start":843.61505,"end":851.6389}]}}]},{"alternatives":[{"transcript":"Yes. Hello. I would just like to sign up for the Internet, please. I have the Linen Fast NBN, and I have my own router. I just wanna basically oh, it's the the Linen network already installed on the property, and I just wanna connect the Internet, please. Hello? Yes. Sorry? Yep. Yep. It's Unit 9 Slash 10 or Unit 9. Unit 9 Slash 10. Yep. Belinda Place, Mays Hill, New South Wales. Postcode is 27 Sorry. 2145. Not not really, to be honest. I I looked at the website a little bit, but I'm a old school. You know? I I don't learn too much about the I just like to do it on the phone. No. No. I have the website in front of me now. Like, what what do you mean the website? What do I need to do on the website? Okay. And then but the problem is the address is not showing up on the search button. That's the problem. Did you check the address? Did you check the address? Okay. I already have one. Cody, can you confirm the address that that I gave you? Yeah. But how come it's not showing up here? I don't know why. You guys are solving the issue? Okay. So what what what do you want me to do now? I don't understand. Okay. No. Which one is a good plan speed for me? I don't know. Which one do you think is a good one? It's like only one person? But I want fast I want fast Internet, please. You have also the linen fast. Is that a good one? Linen fast? Okay. Yeah. That one sounds good. Okay. That's okay. We choose that one. And then the bio modem, we don't select that? Yes. Yeah. So the the make is Mercury's. Yeah. A x 1,800. Yeah. Dual band Wi Fi six router. Yeah. Sure. Thank you. Hello? Yes. No. No. This one should work. Why it should not work? Is is the universal router, this one? It's not used. It's a brand new one. I never used it. It's never used, this one. It's a brand new I just put yeah. The first one. Yeah. Okay. Yep. Okay. Yeah. Because it should work, this 100%. It should work. Yeah. Because it's never been used. It's a brand new one, you know. I just purchased it. Yeah. Still under warranty and everything. Click BYO mode. Okay. And then No contract, please. I will see the connection first and after that. Order some it's it says $65, one off. What that's a connection fee. Are you gonna connect me today? Yeah. But are you gonna connect me today or not? Are you gonna connect me today? Twenty four hours. So the so is is is it today or tomorrow when I'm gonna do it? Okay. It says here, and then it says total to pay today is a 154 and $95. Because oh, because I have to pay for the plan as well. And is there any cancellation fees? Oh, okay. If ever. Okay. And you guys have a good connection? Is it a lot of customers? Okay. Well, yeah, because it's my first time I use you guys. You know? And yeah. And I have good feedback from other people. They say it's alright. So that's why I'm just saying. So you you yeah. So today, order now I didn't even put the address. So how I'm gonna make the order? I don't know. Okay. It's asking for the personal information. Yes. Ask me first name and all that. Alright. And then order notes. Okay. Okay. And then once I do this stuff, I just place order and that's it. Yeah? Alright. Alright. Would you you're gonna proceed with the activation. No. You guys gonna call me tomorrow to activate it, or how does it work usually? Okay. If I need any help, I will call you guys. Yeah? Alright. Alright. Oh, okay. K. If I place the order now, can you help me to set it up or not? Okay. Like, today, you mean today? Can you do it today or not? Uh-huh. Oh, yeah. Yeah. Twenty four hours. Okay. Alright. No problem. I will place the order today, and hopefully, we we can get it sorted this one. Alright. Thank you so much, honey. Bye bye. Alright. 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Hello. I would just like to sign up for the Internet, please. I have the Linen Fast NBN, and I have my own router. I just wanna basically oh, it's the the Linen network already installed on the property, and I just wanna connect the Internet, please.\n\nHello? Yes. Sorry? Yep. Yep.\n\nIt's Unit 9 Slash 10 or Unit 9. Unit 9 Slash 10. Yep. Belinda Place, Mays Hill, New South Wales. Postcode is 27 Sorry.\n\n2145. Not not really, to be honest. I I looked at the website a little bit, but I'm a old school. You know? I I don't learn too much about the I just like to do it on the phone.\n\nNo. No. I have the website in front of me now. Like, what what do you mean the website? What do I need to do on the website?\n\nOkay. And then but the problem is the address is not showing up on the search button. That's the problem. Did you check the address? Did you check the address?\n\nOkay. I already have one. Cody, can you confirm the address that that I gave you? Yeah. But how come it's not showing up here?\n\nI don't know why. You guys are solving the issue? Okay. So what what what do you want me to do now? I don't understand.\n\nOkay. No. Which one is a good plan speed for me? I don't know. Which one do you think is a good one?\n\nIt's like only one person? But I want fast I want fast Internet, please. You have also the linen fast. Is that a good one? Linen fast?\n\nOkay. Yeah. That one sounds good. Okay. That's okay.\n\nWe choose that one. And then the bio modem, we don't select that? Yes. Yeah. So the the make is Mercury's.\n\nYeah. A x 1,800. Yeah. Dual band Wi Fi six router. Yeah.\n\nSure. Thank you. Hello? Yes. No.\n\nNo. This one should work. Why it should not work? Is is the universal router, this one? It's not used.\n\nIt's a brand new one. I never used it. It's never used, this one. It's a brand new I just put yeah. The first one.\n\nYeah. Okay. Yep. Okay. Yeah.\n\nBecause it should work, this 100%. It should work. Yeah. Because it's never been used. It's a brand new one, you know.\n\nI just purchased it. Yeah. Still under warranty and everything. Click BYO mode. Okay.\n\nAnd then No contract, please. I will see the connection first and after that. Order some it's it says $65, one off. What that's a connection fee. Are you gonna connect me today?\n\nYeah. But are you gonna connect me today or not? Are you gonna connect me today? Twenty four hours. So the so is is is it today or tomorrow when I'm gonna do it?\n\nOkay. It says here, and then it says total to pay today is a 154 and $95. Because oh, because I have to pay for the plan as well. And is there any cancellation fees? Oh, okay.\n\nIf ever. Okay. And you guys have a good connection? Is it a lot of customers? Okay.\n\nWell, yeah, because it's my first time I use you guys. You know? And yeah. And I have good feedback from other people. They say it's alright.\n\nSo that's why I'm just saying. So you you yeah. So today, order now I didn't even put the address. So how I'm gonna make the order? I don't know.\n\nOkay. It's asking for the personal information. Yes. Ask me first name and all that. Alright.\n\nAnd then order notes. Okay. Okay. And then once I do this stuff, I just place order and that's it. Yeah?\n\nAlright. Alright. Would you you're gonna proceed with the activation. No. You guys gonna call me tomorrow to activate it, or how does it work usually?\n\nOkay. If I need any help, I will call you guys. Yeah? Alright. Alright.\n\nOh, okay. K. If I place the order now, can you help me to set it up or not? Okay. Like, today, you mean today?\n\nCan you do it today or not? Uh-huh. Oh, yeah. Yeah. Twenty four hours.\n\nOkay. Alright. No problem. I will place the order today, and hopefully, we we can get it sorted this one. Alright.\n\nThank you so much, honey. Bye bye. Alright. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":7.2799997,"end":7.6,"sentiment":"neutral","sentiment_score":0.1134847104549408},{"text":"Hello.","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.09611561894416808},{"text":"I would just like to sign up for the Internet, please.","start":8.32,"end":11.679999,"sentiment":"neutral","sentiment_score":0.11926515874537555},{"text":"I have the Linen Fast NBN, and I have my own router.","start":11.679999,"end":18.335,"sentiment":"neutral","sentiment_score":0.08689796986679237},{"text":"I just wanna basically oh, it's the the Linen network already installed on the property, and I just wanna connect the Internet, 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you.","start":345.45,"end":346.19,"sentiment":"neutral","sentiment_score":0.31778353452682495},{"text":"Hello?","start":426.12,"end":426.6,"sentiment":"neutral","sentiment_score":0.08944946527481079},{"text":"Yes.","start":426.6,"end":427.1,"sentiment":"neutral","sentiment_score":0.10469299554824828},{"text":"No.","start":476.69,"end":476.85,"sentiment":"neutral","sentiment_score":-0.1711217761039734}],"sentiment":"neutral","sentiment_score":0.12802610297997793,"num_words":6,"start":343.29,"end":476.85},{"sentences":[{"text":"No.","start":476.85,"end":477.09,"sentiment":"neutral","sentiment_score":-0.2025575339794159},{"text":"This one should work.","start":477.09,"end":478.13,"sentiment":"neutral","sentiment_score":-0.2116018757224083},{"text":"Why it should not work?","start":478.13,"end":479.17,"sentiment":"neutral","sentiment_score":-0.20929558873176574},{"text":"Is is the universal router, this one?","start":479.17,"end":482.55002,"sentiment":"neutral","sentiment_score":-0.047972376591392925},{"text":"It's not used.","start":491.905,"end":492.705,"sentiment":"neutral","sentiment_score":-0.3128960231939952}],"sentiment":"neutral","sentiment_score":-0.1684968843124807,"num_words":20,"start":476.85,"end":492.705},{"sentences":[{"text":"It's a brand new one.","start":492.705,"end":493.82498,"sentiment":"neutral","sentiment_score":-0.32295345664024355},{"text":"I never used it.","start":493.82498,"end":495.04498,"sentiment":"neutral","sentiment_score":-0.30119819939136505},{"text":"It's never used, this one.","start":500.85,"end":502.47,"sentiment":"neutral","sentiment_score":-0.2863670468330383},{"text":"It's a brand new I just put yeah.","start":502.77002,"end":506.05002,"sentiment":"neutral","sentiment_score":-0.0845757881179452},{"text":"The first one.","start":506.05002,"end":506.95,"sentiment":"neutral","sentiment_score":-0.05307683597008387}],"sentiment":"neutral","sentiment_score":-0.2034892851114273,"num_words":25,"start":492.705,"end":506.95},{"sentences":[{"text":"Yeah.","start":518.795,"end":519.295,"sentiment":"neutral","sentiment_score":-0.031157242134213448},{"text":"Okay.","start":520.795,"end":521.295,"sentiment":"neutral","sentiment_score":0.04305604100227356},{"text":"Yep.","start":522.795,"end":523.195,"sentiment":"neutral","sentiment_score":0.05610653758049011},{"text":"Okay.","start":523.195,"end":523.695,"sentiment":"neutral","sentiment_score":0.06325101852416992},{"text":"Yeah.","start":523.995,"end":524.495,"sentiment":"neutral","sentiment_score":0.0841166079044342}],"sentiment":"neutral","sentiment_score":0.04307459257543087,"num_words":5,"start":518.795,"end":524.495},{"sentences":[{"text":"Because it should work, this 100%.","start":524.795,"end":526.815,"sentiment":"neutral","sentiment_score":0.2051588843266169},{"text":"It should work.","start":526.86,"end":527.5,"sentiment":"neutral","sentiment_score":0.243120476603508},{"text":"Yeah.","start":527.5,"end":527.82,"sentiment":"neutral","sentiment_score":0.008805535733699799},{"text":"Because it's never been used.","start":527.82,"end":529.1,"sentiment":"neutral","sentiment_score":-0.08749217912554741},{"text":"It's a brand new one, you know.","start":529.1,"end":530.62,"sentiment":"neutral","sentiment_score":-0.06335510473166193}],"sentiment":"neutral","sentiment_score":0.049462438307025215,"num_words":22,"start":524.795,"end":530.62},{"sentences":[{"text":"I just purchased it.","start":530.62,"end":531.83997,"sentiment":"neutral","sentiment_score":0.0032611056230962276},{"text":"Yeah.","start":532.3,"end":532.7,"sentiment":"neutral","sentiment_score":-0.008259313181042671},{"text":"Still under warranty and everything.","start":532.7,"end":534.24,"sentiment":"neutral","sentiment_score":0.0998780071735382},{"text":"Click BYO mode.","start":541.96497,"end":543.505,"sentiment":"neutral","sentiment_score":0.031457467625538506},{"text":"Okay.","start":543.565,"end":544.065,"sentiment":"neutral","sentiment_score":0.046132735908031464}],"sentiment":"neutral","sentiment_score":0.04604859171169145,"num_words":14,"start":530.62,"end":544.065},{"sentences":[{"text":"And then No contract, please.","start":544.925,"end":557.67,"sentiment":"neutral","sentiment_score":-0.010155164822936057},{"text":"I will see the connection first and after that.","start":559.49,"end":562.23,"sentiment":"neutral","sentiment_score":0.047177455905410975},{"text":"Order some it's it says $65, one off.","start":570.37,"end":577.245,"sentiment":"neutral","sentiment_score":0.03795182961039245},{"text":"What that's a connection fee.","start":577.705,"end":581.625,"sentiment":"neutral","sentiment_score":-0.0024558834731578825},{"text":"Are you gonna connect me today?","start":581.625,"end":583.245,"sentiment":"neutral","sentiment_score":0.011135227046906948}],"sentiment":"neutral","sentiment_score":0.022180844267660923,"num_words":33,"start":544.925,"end":583.245},{"sentences":[{"text":"Yeah.","start":594.33,"end":594.57,"sentiment":"neutral","sentiment_score":0.01262828428298235},{"text":"But are you gonna connect me today or not?","start":594.57,"end":596.49,"sentiment":"neutral","sentiment_score":0.0038702525198459625},{"text":"Are you gonna connect me today?","start":596.49,"end":598.03,"sentiment":"neutral","sentiment_score":0.012965696087727943},{"text":"Twenty four hours.","start":605.775,"end":606.91504,"sentiment":"neutral","sentiment_score":0.01715981587767601},{"text":"So the so is is is it today or tomorrow when I'm gonna do it?","start":609.695,"end":613.875,"sentiment":"neutral","sentiment_score":0.03389633161326249}],"sentiment":"neutral","sentiment_score":0.020152328097644973,"num_words":34,"start":594.33,"end":613.875},{"sentences":[{"text":"Okay.","start":625.43,"end":625.93,"sentiment":"neutral","sentiment_score":0.041214391589164734},{"text":"It says here, and then it says total to pay today is a 154 and $95.","start":630.725,"end":638.90497,"sentiment":"neutral","sentiment_score":0.022615908412262797},{"text":"Because oh, because I have to pay for the plan as well.","start":644.05005,"end":647.83,"sentiment":"neutral","sentiment_score":0.011656836296121279},{"text":"And is there any cancellation fees?","start":652.61005,"end":654.705,"sentiment":"neutral","sentiment_score":0.0039033284410834312},{"text":"Oh, okay.","start":670.03,"end":670.59,"sentiment":"neutral","sentiment_score":0.07365112751722336}],"sentiment":"neutral","sentiment_score":0.019288464524858707,"num_words":37,"start":625.43,"end":670.59},{"sentences":[{"text":"If ever.","start":670.59,"end":671.39,"sentiment":"neutral","sentiment_score":0.053002117201685905},{"text":"Okay.","start":671.39,"end":671.89,"sentiment":"neutral","sentiment_score":0.1070009618997574},{"text":"And you guys have a good connection?","start":672.51,"end":674.21,"sentiment":"neutral","sentiment_score":0.21308229012148722},{"text":"Is it a lot of customers?","start":684.86505,"end":686.085,"sentiment":"neutral","sentiment_score":0.09131284927328427},{"text":"Okay.","start":686.145,"end":686.645,"sentiment":"neutral","sentiment_score":0.15131086111068726}],"sentiment":"neutral","sentiment_score":0.14139818728846662,"num_words":17,"start":670.59,"end":686.645},{"sentences":[{"text":"Well, yeah, because it's my first time I use you guys.","start":686.86505,"end":689.585,"sentiment":"neutral","sentiment_score":0.26520048623735254},{"text":"You know?","start":689.585,"end":690.24506,"sentiment":"neutral","sentiment_score":0.13200367242097855},{"text":"And yeah.","start":690.86505,"end":692.385,"sentiment":"neutral","sentiment_score":0.23598851263523102},{"text":"And I have good feedback from other people.","start":692.385,"end":695.765,"sentiment":"positive","sentiment_score":0.4900469146668911},{"text":"They say it's alright.","start":695.825,"end":696.885,"sentiment":"positive","sentiment_score":0.4074326679110527}],"sentiment":"positive","sentiment_score":0.34086280398898655,"num_words":27,"start":686.86505,"end":696.885},{"sentences":[{"text":"So that's why I'm just saying.","start":697.98505,"end":699.60504,"sentiment":"neutral","sentiment_score":0.31671299537022907},{"text":"So you you yeah.","start":700.07,"end":701.85,"sentiment":"neutral","sentiment_score":0.3259485401213169},{"text":"So today, order now I didn't even put the address.","start":702.31,"end":707.27,"sentiment":"neutral","sentiment_score":-0.08497159518301486},{"text":"So how I'm gonna make the order?","start":707.27,"end":708.87,"sentiment":"neutral","sentiment_score":-0.00837309259389128},{"text":"I don't know.","start":708.87,"end":709.77,"sentiment":"neutral","sentiment_score":-0.1434525102376938}],"sentiment":"neutral","sentiment_score":0.0621795667335391,"num_words":30,"start":697.98505,"end":709.77},{"sentences":[{"text":"Okay.","start":724.96497,"end":725.285,"sentiment":"neutral","sentiment_score":-0.022923070937395096},{"text":"It's asking for the personal information.","start":725.285,"end":727.225,"sentiment":"neutral","sentiment_score":-0.032853096102674804},{"text":"Yes.","start":727.285,"end":727.685,"sentiment":"neutral","sentiment_score":0.019694259390234947},{"text":"Ask me first name and all that.","start":727.685,"end":729.48,"sentiment":"neutral","sentiment_score":0.012785120468054498},{"text":"Alright.","start":731.24,"end":731.74,"sentiment":"neutral","sentiment_score":0.09500553458929062}],"sentiment":"neutral","sentiment_score":-0.0009903756435960531,"num_words":16,"start":724.96497,"end":731.74},{"sentences":[{"text":"And then order notes.","start":732.51996,"end":734.06,"sentiment":"neutral","sentiment_score":0.06102925352752209},{"text":"Okay.","start":737.8,"end":738.3,"sentiment":"neutral","sentiment_score":0.08916731178760529},{"text":"Okay.","start":741.48,"end":741.825,"sentiment":"neutral","sentiment_score":0.09985597431659698},{"text":"And then once I do this stuff, I just place order and that's it.","start":741.905,"end":745.185,"sentiment":"neutral","sentiment_score":0.1190619846539838},{"text":"Yeah?","start":745.185,"end":745.685,"sentiment":"neutral","sentiment_score":0.08790752291679382}],"sentiment":"neutral","sentiment_score":0.10418645753746941,"num_words":21,"start":732.51996,"end":745.685},{"sentences":[{"text":"Alright.","start":748.545,"end":748.945,"sentiment":"neutral","sentiment_score":0.1623956859111786},{"text":"Alright.","start":748.945,"end":749.445,"sentiment":"neutral","sentiment_score":0.16568422317504883},{"text":"Would you you're gonna proceed with the activation.","start":758.20996,"end":760.47,"sentiment":"neutral","sentiment_score":0.0729420785792172},{"text":"No.","start":761.57,"end":761.81,"sentiment":"neutral","sentiment_score":-0.05127321183681488},{"text":"You guys gonna call me tomorrow to activate it, or how does it work usually?","start":761.81,"end":765.43,"sentiment":"neutral","sentiment_score":-0.005021883671482404}],"sentiment":"neutral","sentiment_score":0.03019288733888131,"num_words":26,"start":748.545,"end":765.43},{"sentences":[{"text":"Okay.","start":789.22,"end":789.62,"sentiment":"neutral","sentiment_score":0.06255175918340683},{"text":"If I need any help, I will call you guys.","start":789.62,"end":791.38,"sentiment":"neutral","sentiment_score":0.059356167912483215},{"text":"Yeah?","start":791.38,"end":791.88,"sentiment":"neutral","sentiment_score":0.05839713662862778},{"text":"Alright.","start":794.01996,"end":794.42,"sentiment":"neutral","sentiment_score":0.12617772817611694},{"text":"Alright.","start":794.42,"end":794.92,"sentiment":"neutral","sentiment_score":0.1430734395980835}],"sentiment":"neutral","sentiment_score":0.07026869590793337,"num_words":14,"start":789.22,"end":794.92},{"sentences":[{"text":"Oh, okay.","start":800.265,"end":800.825,"sentiment":"neutral","sentiment_score":0.050854578614234924},{"text":"K.","start":800.825,"end":801.325,"sentiment":"neutral","sentiment_score":0.018046338111162186},{"text":"If I place the order now, can you help me to set it up or not?","start":802.185,"end":805.64496,"sentiment":"neutral","sentiment_score":0.03361181099899113},{"text":"Okay.","start":820.55,"end":821.03,"sentiment":"neutral","sentiment_score":0.03205983713269234},{"text":"Like, today, you mean today?","start":821.03,"end":822.15,"sentiment":"neutral","sentiment_score":0.017566824704408644}],"sentiment":"neutral","sentiment_score":0.031097537279129027,"num_words":25,"start":800.265,"end":822.15},{"sentences":[{"text":"Can you do it today or not?","start":822.15,"end":823.425,"sentiment":"neutral","sentiment_score":0.003604498292718615},{"text":"Uh-huh.","start":831.02496,"end":831.52496,"sentiment":"neutral","sentiment_score":-0.10794048756361008},{"text":"Oh, yeah.","start":833.185,"end":833.825,"sentiment":"neutral","sentiment_score":-0.01519727986305952},{"text":"Yeah.","start":833.825,"end":834.305,"sentiment":"neutral","sentiment_score":-0.01392807438969612},{"text":"Twenty four hours.","start":834.305,"end":835.345,"sentiment":"neutral","sentiment_score":-0.02374860644340515}],"sentiment":"neutral","sentiment_score":-0.014162675211472171,"num_words":14,"start":822.15,"end":835.345},{"sentences":[{"text":"Okay.","start":835.345,"end":835.845,"sentiment":"neutral","sentiment_score":0.012956883758306503},{"text":"Alright.","start":836.45996,"end":836.86,"sentiment":"neutral","sentiment_score":0.10109587758779526},{"text":"No problem.","start":836.86,"end":837.42,"sentiment":"neutral","sentiment_score":0.2739518880844116},{"text":"I will place the order today, and hopefully, we we can get it sorted this one.","start":837.42,"end":842.72,"sentiment":"neutral","sentiment_score":0.19104577414691448},{"text":"Alright.","start":842.86,"end":843.36,"sentiment":"neutral","sentiment_score":0.14975516498088837}],"sentiment":"neutral","sentiment_score":0.18421162327840215,"num_words":21,"start":835.345,"end":843.36},{"sentences":[{"text":"Thank you so much, honey.","start":847.74,"end":849.12,"sentiment":"positive","sentiment_score":0.6069261312484742},{"text":"Bye bye.","start":849.26,"end":849.90894,"sentiment":"positive","sentiment_score":0.3655797392129898},{"text":"Alright.","start":851.66895,"end":851.74896,"sentiment":"positive","sentiment_score":0.3835613429546356},{"text":"Bye.","start":851.74896,"end":852.24896,"sentiment":"neutral","sentiment_score":-0.08410177379846573}],"sentiment":"positive","sentiment_score":0.45169441153605777,"num_words":9,"start":847.74,"end":852.24896}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Lorraine from Airtel tech support. How can I assist you?\n\nChannel 1: Yes. Hello. I would just like to sign up for the Internet, please. I have the Linen Fast NBN, and I have my own router. I just wanna basically oh, it's the the Linen network already installed on the property,\n\nChannel 0: Mhmm.\n\nChannel 1: and I just wanna\n\nChannel 0: Yes.\n\nChannel 1: connect the Internet, please.\n\nChannel 0: Okay. Can I have your full address, please, for me to verify the network? Hello?\n\nChannel 1: Hello? Yes. Sorry?\n\nChannel 0: Yes. Can I have the full address, please, for me\n\nChannel 1: Yep.\n\nChannel 0: to verify the network? Yeah?\n\nChannel 1: Yep. It's Unit 9 Slash 10 or Unit\n\nChannel 0: Nine\n\nChannel 1: 9.\n\nChannel 0: 10 yeah. Mhmm.\n\nChannel 1: Unit 9 Slash\n\nChannel 0: Slashton.\n\nChannel 1: 10.\n\nChannel 0: Mhmm.\n\nChannel 1: Yep. Belinda Place, Mays Hill,\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: New South Wales. Postcode is 27 Sorry. 2145.\n\nChannel 0: Okay. Have you tried to visit our website or not yet? Because our ordering process is via our website.\n\nChannel 1: Not not really, to be honest. I I looked at the website\n\nChannel 0: Yeah.\n\nChannel 1: a little bit, but I'm a old school. You know? I I don't learn too much about the I just like to do it on the phone.\n\nChannel 0: Yeah. But, actually, for you to read the terms and condition and all our company policy. We're advising our customer to order via our website. I can walk you through it over the phone if you want. You want me to text to you the\n\nChannel 1: No. No. I have the website in front of me now. Like, what what do you mean the website? What do I need to do on the website?\n\nChannel 0: site? Just kindly choose the plan speed that you want. Just click select. Either the Linham basic, standard, fast, or super fast.\n\nChannel 1: Okay. And then\n\nChannel 0: Yeah.\n\nChannel 1: but the problem\n\nChannel 0: Then\n\nChannel 1: is the address is not showing up on the search button. That's the\n\nChannel 0: mhmm.\n\nChannel 1: problem.\n\nChannel 0: Yeah. That's all good as well since I've already checked it on my end, so that should be fine. Then\n\nChannel 1: Did\n\nChannel 0: after\n\nChannel 1: you check\n\nChannel 0: you\n\nChannel 1: the address?\n\nChannel 0: Sorry?\n\nChannel 1: Did you check the address?\n\nChannel 0: Yeah. The address is under Lindholm Networks, so you can proceed with ordering the plan speed router and the contract term via\n\nChannel 1: Okay.\n\nChannel 0: our website. Mhmm. Then once you once you select PlanSpeed, just proceed with the router. Would you get a new router or you already have one?\n\nChannel 1: I already have one.\n\nChannel 0: Okay. We can check that one as long as it's compatible. But if ever your router did not work, we can just provide you a new one.\n\nChannel 1: Cody, can you confirm the address that that I gave you?\n\nChannel 0: It's 9 Slash 10 Belinda Place, Mays Hill, MSW 2145.\n\nChannel 1: Yeah. But how come it's not showing up here? I don't know why.\n\nChannel 0: Yeah. Because sometimes there's an error with the checking the address on our website. We're still resolving that issue.\n\nChannel 1: You guys are solving the issue?\n\nChannel 0: Yeah. But that's all good as long as I've since I've already checked it on my end.\n\nChannel 1: Okay. So\n\nChannel 0: No\n\nChannel 1: what\n\nChannel 0: problem\n\nChannel 1: what\n\nChannel 0: with the address.\n\nChannel 1: what\n\nChannel 0: Mhmm.\n\nChannel 1: do you want me to do now? I don't understand.\n\nChannel 0: Please select the plan speed on our website, the\n\nChannel 1: Okay.\n\nChannel 0: plan speed that you want. Yeah.\n\nChannel 1: No. Which one is a good plan speed for me? I don't know. Which one do you think is a good one?\n\nChannel 0: May I ask how many of you will be using the Internet, if ever?\n\nChannel 1: It's like only one person? But\n\nChannel 0: Then\n\nChannel 1: I want fast\n\nChannel 0: yeah.\n\nChannel 1: I want fast Internet, please.\n\nChannel 0: You can proceed with the Lindholm standard since that's good for three to five\n\nChannel 1: You\n\nChannel 0: family\n\nChannel 1: have also the linen fast.\n\nChannel 0: users.\n\nChannel 1: Is that a good one? Linen fast?\n\nChannel 0: Yeah. That's already 100 Mbps unlimited speed, 100 for upload and 20 for the download.\n\nChannel 1: Okay. Yeah. That one sounds good. Okay. That's\n\nChannel 0: Sorry. 100 for the download and 20 Mbps for the upload\n\nChannel 1: okay. We choose that one. And then the bio modem, we don't select\n\nChannel 0: speed.\n\nChannel 1: that?\n\nChannel 0: Mhmm. Bring your own modem. So you'll be using your own router.\n\nChannel 1: Yes.\n\nChannel 0: May I ask is the make and model of your router for me to check the compatibility?\n\nChannel 1: Yeah. So the the make is Mercury's.\n\nChannel 0: Mercury. Yeah.\n\nChannel 1: Yeah. A x 1,800.\n\nChannel 0: 1,800. Mhmm.\n\nChannel 1: Yeah. Dual band Wi Fi six router.\n\nChannel 0: Five five six are out there. Is it okay if I put you on hold? Let me just check the router.\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Okay. Hang on.\n\nChannel 1: Thank you.\n\nChannel 0: Hello?\n\nChannel 1: Hello? Yes.\n\nChannel 0: Yes. Thank you for waiting. Upon checking the router, it says here that it has PPPoE authentication, which we'll be needing to establish a connection. But this is still not guaranteed since we'll be using a used router because we encountered this with other customer that for some reason it cannot establish the connection. Maybe it's still locked with your previous ISP or the router's faulty.\n\nSo but we can check. I'll send you an email instruction if ever or walk you through over the phone. And if it doesn't work, you can just purchase one from us or outside store. We'll send you the compatible ones. Compatible routers will suggest if ever.\n\nChannel 1: No. No. This one should work. Why it should not work? Is is the universal router, this one?\n\nChannel 0: Yeah. But just to set your expectation since that's already a used router\n\nChannel 1: It's not used. It's a brand new one. I never used it.\n\nChannel 0: okay. Then we can still check if it's it\n\nChannel 1: It's\n\nChannel 0: will\n\nChannel 1: never\n\nChannel 0: work because\n\nChannel 1: used,\n\nChannel 0: this\n\nChannel 1: this one. It's\n\nChannel 0: mhmm.\n\nChannel 1: a brand\n\nChannel 0: This\n\nChannel 1: new I\n\nChannel 0: is\n\nChannel 1: just\n\nChannel 0: the\n\nChannel 1: put\n\nChannel 0: first time yeah.\n\nChannel 1: yeah.\n\nChannel 0: This\n\nChannel 1: The first\n\nChannel 0: is the\n\nChannel 1: one.\n\nChannel 0: first time that we're going to connect this make and model router, this kind of router, if ever. So we're not yet sure.\n\nChannel 1: Yeah.\n\nChannel 0: But, yeah, we'll we'll check.\n\nChannel 1: Okay. Yep. Okay. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Because it should work, this 100%. It should work. Yeah. Because it's never been used. It's a brand new one, you know.\n\nChannel 0: Yeah.\n\nChannel 1: I just purchased\n\nChannel 0: Mhmm.\n\nChannel 1: it. Yeah. Still\n\nChannel 0: Yeah.\n\nChannel 1: under warranty and everything.\n\nChannel 0: Then yeah. Okay. Then just just click BYO BYO modem.\n\nChannel 1: Click BYO\n\nChannel 0: Then\n\nChannel 1: mode. Okay. And\n\nChannel 0: then\n\nChannel 1: then\n\nChannel 0: scroll down. You please select the Lindham network contract. Twelve month or twenty four month or no contract at all.\n\nChannel 1: No contract, please.\n\nChannel 0: Okay.\n\nChannel 1: I will see the\n\nChannel 0: Then\n\nChannel 1: connection\n\nChannel 0: just review.\n\nChannel 1: first and after that.\n\nChannel 0: Yeah. Then you'll see your order summary below. Then once confirmed, just click\n\nChannel 1: Order\n\nChannel 0: order\n\nChannel 1: some\n\nChannel 0: now.\n\nChannel 1: it's it says $65, one off.\n\nChannel 0: Yeah.\n\nChannel 1: What\n\nChannel 0: For the connection fee?\n\nChannel 1: that's a connection fee. Are you gonna connect me today?\n\nChannel 0: No. That's our fee for the no contract since you select select no contract. We have a connection fee of $65.\n\nChannel 1: Yeah.\n\nChannel 0: That's\n\nChannel 1: But\n\nChannel 0: a\n\nChannel 1: are\n\nChannel 0: one\n\nChannel 1: you gonna\n\nChannel 0: time\n\nChannel 1: connect\n\nChannel 0: payment\n\nChannel 1: me today\n\nChannel 0: only.\n\nChannel 1: or not? Are you gonna connect me today?\n\nChannel 0: Our activation process is within twenty four hours.\n\nChannel 1: Twenty four hours.\n\nChannel 0: So yeah.\n\nChannel 1: So the so is is is it today or tomorrow when I'm gonna do it?\n\nChannel 0: Yeah. So if you receive your order today, just give us until tomorrow to process the order within\n\nChannel 1: Okay.\n\nChannel 0: twenty four hours once we receive the order.\n\nChannel 1: It says here, and then it says total to pay today is a 154 and $95. Because oh, because I\n\nChannel 0: Yeah.\n\nChannel 1: have to pay for the plan as\n\nChannel 0: The\n\nChannel 1: well.\n\nChannel 0: plan. Yeah. That's correct. A front payment for the plan.\n\nChannel 1: And is there any cancellation fees?\n\nChannel 0: Since you opted for no contract, there is no cancellation fee. You just need to settle any outstanding balance on the day of your cancellation request, if ever.\n\nChannel 1: Oh, okay. If ever. Okay. And\n\nChannel 0: Yeah.\n\nChannel 1: you guys have a good connection?\n\nChannel 0: Yeah. We do also we do have a lot of customer under Linham Networks.\n\nChannel 1: Is it a lot of customers? Okay. Well, yeah, because it's my first time I use you guys. You know? And\n\nChannel 0: Okay. Yeah.\n\nChannel 1: yeah. And I have good feedback from other people. They say it's alright. So that's why I'm just saying.\n\nChannel 0: That's\n\nChannel 1: So\n\nChannel 0: great.\n\nChannel 1: you\n\nChannel 0: Yeah.\n\nChannel 1: you yeah. So today, order now I didn't even put the address. So how I'm gonna make the order? I don't know.\n\nChannel 0: So once you click the order now, it will bring you to a next page where it'll it will ask you personal information and the mode of payment.\n\nChannel 1: Okay. It's asking for the personal information. Yes. Ask me first name and all that.\n\nChannel 0: Yeah.\n\nChannel 1: Alright. And then order notes. Okay. Okay. And then once I do this stuff, I just place order and that's it.\n\nYeah?\n\nChannel 0: Yeah.\n\nChannel 1: Alright.\n\nChannel 0: Then\n\nChannel 1: Alright.\n\nChannel 0: we'll just have once once we receive your order, we'll just verify the payment, then we'll proceed with activation.\n\nChannel 1: Would you you're gonna proceed with the activation. No. You guys gonna call\n\nChannel 0: Yeah.\n\nChannel 1: me tomorrow to activate it, or how does it work usually?\n\nChannel 0: Once your order notified us and the payment is confirmed, we'll proceed with the activation, then we'll give you a callback once it's successful and SMS and email instruction on how to set up your router with the service.\n\nChannel 1: Okay. If I need any help, I will call you guys. Yeah?\n\nChannel 0: Yeah.\n\nChannel 1: Alright. Alright.\n\nChannel 0: We can also walk you through over the phone if you need assistance while setting it up,\n\nChannel 1: Oh,\n\nChannel 0: if\n\nChannel 1: okay.\n\nChannel 0: ever\n\nChannel 1: K.\n\nChannel 0: mhmm.\n\nChannel 1: If I place the order now, can you help me to set it up or not?\n\nChannel 0: Once you place the order, we'll first activate the service. Then once successful, I I can walk you through then with the connecting your router.\n\nChannel 1: Okay. Like, today, you mean today? Can you do it today or not?\n\nChannel 0: Not sure because our activation process is within twenty four hours. Usually, it\n\nChannel 1: Uh-huh.\n\nChannel 0: takes twenty four hours.\n\nChannel 1: Oh, yeah. Yeah. Twenty four hours. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Alright. No problem. I will place the order today, and hopefully, we we can get it sorted\n\nChannel 0: Yeah.\n\nChannel 1: this one. Alright.\n\nChannel 0: Yeah. Okay. Just give us a callback then if you need assistance.\n\nChannel 1: Thank you so much, honey. Bye bye.\n\nChannel 0: You're welcome. Bye. Have a great day.\n\nChannel 1: Alright. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.19099298119544983},{"text":"Good afternoon.","start":1.76,"end":2.5,"sentiment":"positive","sentiment_score":0.4543638080358505},{"text":"This is Lorraine from Airtel tech support.","start":2.56,"end":5.68,"sentiment":"positive","sentiment_score":0.4072050665106092},{"text":"How can I assist you?","start":5.68,"end":6.8199997,"sentiment":"positive","sentiment_score":0.34335107207298277}],"sentiment":"positive","sentiment_score":0.377794094880422,"channel":0,"num_words":15,"start":1.1999999,"end":6.8199997},{"sentences":[{"text":"Yes.","start":7.2799997,"end":7.6,"sentiment":"neutral","sentiment_score":0.1134847104549408},{"text":"Hello.","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.09611561894416808},{"text":"I would just like to sign up for the Internet, 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one.","start":842.06,"end":842.72,"sentiment":"neutral","sentiment_score":0.026534296572208405},{"text":"Alright.","start":842.86,"end":843.36,"sentiment":"neutral","sentiment_score":0.14975516498088837}],"sentiment":"neutral","sentiment_score":0.06760791937510173,"channel":1,"num_words":3,"start":842.06,"end":843.36},{"sentences":[{"text":"Yeah.","start":843.215,"end":843.61505,"sentiment":"neutral","sentiment_score":0.13460132479667664},{"text":"Okay.","start":843.61505,"end":844.11505,"sentiment":"neutral","sentiment_score":0.18908172845840457},{"text":"Just give us a callback then if you need assistance.","start":844.2589,"end":846.5189,"sentiment":"neutral","sentiment_score":0.2038937672972679}],"sentiment":"neutral","sentiment_score":0.19688506051898003,"channel":0,"num_words":12,"start":843.215,"end":846.5189},{"sentences":[{"text":"Thank you so much, honey.","start":847.74,"end":849.12,"sentiment":"positive","sentiment_score":0.6069261312484742},{"text":"Bye bye.","start":849.26,"end":849.90894,"sentiment":"positive","sentiment_score":0.3655797392129898}],"sentiment":"positive","sentiment_score":0.5379700192383358,"channel":1,"num_words":7,"start":847.74,"end":849.90894},{"sentences":[{"text":"You're welcome.","start":849.4589,"end":850.2789,"sentiment":"positive","sentiment_score":0.38949231803417206},{"text":"Bye.","start":850.33887,"end":850.6589,"sentiment":"positive","sentiment_score":0.3694894313812256},{"text":"Have a great day.","start":850.6589,"end":851.6389,"sentiment":"positive","sentiment_score":0.7755731791257858}],"sentiment":"positive","sentiment_score":0.6072523977075305,"channel":0,"num_words":7,"start":849.4589,"end":851.6389},{"sentences":[{"text":"Alright.","start":851.66895,"end":851.74896,"sentiment":"positive","sentiment_score":0.3835613429546356},{"text":"Bye.","start":851.74896,"end":852.24896,"sentiment":"neutral","sentiment_score":-0.08410177379846573}],"sentiment":"neutral","sentiment_score":0.14972978457808495,"channel":1,"num_words":2,"start":851.66895,"end":852.24896}]},"summary":{"result":"success","short":"L Lorraine from Airtel tech support speaks with a customer on the phone to help them connect to the Linen network. The customer is trying to find the address for their internet plan and is confused about the connection fee and activation process. The agent explains that the new plan is brand new and cannot be used as a replacement, and sends instructions on setting up the router. The customer is instructed to call back if they need further assistance."},"intents":{"segments":[{"text":"I would just like to sign up for the Internet, please.","start_word":17,"end_word":27,"intents":[{"intent":"Sign up for internet","confidence_score":0.24883185}]},{"text":"Can I have your full address, please, for me to verify the network? Hello?","start_word":66,"end_word":79,"intents":[{"intent":"Verify network","confidence_score":0.688587},{"intent":"Check network information","confidence_score":0.0004023661},{"intent":"Confirm address","confidence_score":0.097477905}]},{"text":"Have you tried to visit our website or not yet?","start_word":134,"end_word":143,"intents":[{"intent":"Ask for website search","confidence_score":0.00011570943}]},{"text":"Have you tried to visit our website or not yet? Because our ordering process is via our website.","start_word":134,"end_word":151,"intents":[{"intent":"Use website","confidence_score":0.0038853423},{"intent":"Use website for ordering process","confidence_score":0.0007148401}]},{"text":"You want me to text to you the No.","start_word":229,"end_word":237,"intents":[{"intent":"Ask for text message","confidence_score":0.0004999609}]},{"text":"Did you check the address? Yeah.","start_word":339,"end_word":344,"intents":[{"intent":"Check address","confidence_score":0.46381578}]},{"text":"Would you get a new router or you already have one?","start_word":381,"end_word":391,"intents":[{"intent":"Provide new router","confidence_score":0.52994806}]},{"text":"Because sometimes there's an error with the checking the address on our website. We're still resolving that issue. You guys are solving the issue? Yeah.","start_word":458,"end_word":482,"intents":[{"intent":"Solve issue","confidence_score":0.6965033}]},{"text":"Please select the plan speed on our website, the Okay.","start_word":520,"end_word":529,"intents":[{"intent":"Select plan speed","confidence_score":0.09697568}]},{"text":"May I ask is the make and model of your router for me to check the compatibility? Yeah.","start_word":680,"end_word":697,"intents":[{"intent":"Check router compatibility","confidence_score":0.26554477}]},{"text":"Then you'll see your order summary below. Then once confirmed, just click Order order some now. it's it says $65, one off. Yeah.","start_word":1068,"end_word":1090,"intents":[{"intent":"Confirm order","confidence_score":0.09389067}]},{"text":"What For the connection fee? that's a connection fee. Are you gonna connect me today? No.","start_word":1091,"end_word":1106,"intents":[{"intent":"Ask about connection fee","confidence_score":0.00057916454}]},{"text":"That's But a are one you gonna time connect payment me today only. or not?","start_word":1128,"end_word":1142,"intents":[{"intent":"Clarify payment method","confidence_score":0.021924226}]},{"text":"twenty four hours once we receive the order. It says here, and then it says total to pay today is a 154 and $95. Because oh, because I Yeah. have to pay for the plan as The well. plan. Yeah.","start_word":1196,"end_word":1235,"intents":[{"intent":"Confirm payment","confidence_score":0.045141824}]},{"text":"Since you opted for no contract, there is no cancellation fee. You just need to settle any outstanding balance on the day of your cancellation request, if ever. Oh, okay. If ever.","start_word":1250,"end_word":1281,"intents":[{"intent":"Inquire about cancellation fees","confidence_score":0.13472353}]},{"text":"you guys have a good connection? Yeah.","start_word":1285,"end_word":1291,"intents":[{"intent":"Confirm connection","confidence_score":0.34851328}]},{"text":"That's So great. you Yeah.","start_word":1347,"end_word":1351,"intents":[{"intent":"Express gratitude","confidence_score":0.18215668}]},{"text":"So today, order now I didn't even put the address. So how I'm gonna make the order?","start_word":1354,"end_word":1370,"intents":[{"intent":"Place order","confidence_score":0.21303354}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.19099298119544983},{"text":"Good afternoon. This is Lorraine from Airtel tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.4062719941139221},{"text":"How can I assist you? Yes. Hello. I would just like to sign up for the Internet, please. I have the Linen Fast NBN, and I have my own router. I just wanna basically oh, it's the the Linen network already installed on the property, Mhmm. and I just wanna Yes. connect the Internet, please. Okay. Can I have your full address, please, for me to verify the network? Hello? Hello? Yes. Sorry? Yes. Can I have the full address, please, for me Yep. to verify the network? Yeah? Yep. It's Unit 9 Slash 10 or Unit Nine 9. 10 yeah. Mhmm. Unit 9 Slash Slashton. 10. Mhmm. Yep. Belinda Place, Mays Hill, Mhmm. Mhmm. New South Wales. Postcode is 27 Sorry. 2145. Okay. Have you tried to visit our website or not yet? Because our ordering process is via our website. Not not really, to be honest. I I looked at the website Yeah. a little bit, but I'm a old school. You know? I I don't learn too much about the I just like to do it on the phone. Yeah. But, actually, for you to read the terms and condition and all our company policy. We're advising our customer to order via our website. I can walk you through it over the phone if you want. You want me to text to you the No. No. I have the website in front of me now. Like, what what do you mean the website? What do I need to do on the website? site? Just kindly choose the plan speed that you want. Just click select. Either the Linham basic, standard, fast, or super fast. Okay. And then Yeah. but the Then problem is the address is not showing up on the search button. That's the mhmm. problem. Yeah. That's all good as well since I've already checked it on my end, so that should be fine. Then Did after you check you the address? Sorry? Did you check the address? Yeah. The address is under Lindholm Networks, so you can proceed with ordering the plan speed router and the contract term via Okay. our website. Mhmm. Then once you once you select PlanSpeed, just proceed with the router. Would you get a new router or you already have one? I already have one. Okay. We can check that one as long as it's compatible. But if ever your router did not work, we can just provide you a new one. Cody, can you confirm the address that that I gave you? It's 9 Slash 10 Belinda Place, Mays Hill, MSW 2145. Yeah. But how come it's not showing up here? I don't know why. Yeah. Because sometimes there's an error with the checking the address on our website. We're still resolving that issue. You guys are solving the issue? Yeah. But that's all good as long as I've since I've already checked it on my end. Okay. So No what problem what with the address. what Mhmm. do you want me to do now? I don't understand. Please select the plan speed on our website, the Okay. plan speed that you want. Yeah. No. Which one is a good plan speed for me? I don't know. Which one do you think is a good one? May I ask how many of you will be using the Internet, if ever? It's like only one person? But Then I want fast yeah. I want fast Internet, please. You can proceed with the Lindholm standard since that's good for three to five You family have also the linen fast. users. Is that a good one? Linen fast? Yeah. That's already 100 Mbps unlimited speed, 100 for upload and 20 for the download. Okay. Yeah. That one sounds good. Okay. That's Sorry. 100 for the download and 20 Mbps for the upload okay. We choose that one. And then the bio modem, we don't select speed. that? Mhmm. Bring your own modem. So you'll be using your own router. Yes. May I ask is the make and model of your router for me to check the compatibility? Yeah. So the the make is Mercury's. Mercury. Yeah. Yeah. A x 1,800. 1,800. Mhmm. Yeah. Dual band Wi Fi six router. Five five six are out there. Is it okay if I put you on hold? Let me just check the router. Yeah. Sure. Okay. Hang on. Thank you. Hello? Hello? Yes. Yes.","start_word":10,"end_word":749,"sentiment":"neutral","sentiment_score":0.021176421652371817},{"text":"Thank you for waiting.","start_word":750,"end_word":753,"sentiment":"positive","sentiment_score":0.38128694891929626},{"text":"Upon checking the router, it says here that it has PPPoE authentication, which we'll be needing to establish a connection. But this is still not guaranteed since we'll be using a used router because we encountered this with other customer that for some reason it cannot establish the connection. Maybe it's still locked with your previous ISP or the router's faulty. So but we can check. I'll send you an email instruction if ever or walk you through over the phone. And if it doesn't work, you can just purchase one from us or outside store. We'll send you the compatible ones. Compatible routers will suggest if ever. No. No. This one should work. Why it should not work? Is is the universal router, this one? Yeah. But just to set your expectation since that's already a used router It's not used. It's a brand new one. I never used it. okay. Then we can still check if it's it It's will never work because used, this this one. It's mhmm. a brand This new I is just the put first time yeah. yeah. This The first is the one. first time that we're going to connect this make and model router, this kind of router, if ever. So we're not yet sure. Yeah. But, yeah, we'll we'll check. Okay. Yep. Okay. Yeah. Mhmm. Because it should work, this 100%. It should work. Yeah. Because it's never been used. It's a brand new one, you know. Yeah. I just purchased Mhmm. it. Yeah. Still Yeah. under warranty and everything. Then yeah. Okay. Then just just click BYO BYO modem. Click BYO Then mode. Okay. And then then scroll down. You please select the Lindham network contract. Twelve month or twenty four month or no contract at all. No contract, please. Okay. I will see the Then connection just review. first and after that. Yeah. Then you'll see your order summary below. Then once confirmed, just click Order order some now. it's it says $65, one off. Yeah. What For the connection fee? that's a connection fee. Are you gonna connect me today? No. That's our fee for the no contract since you select select no contract. We have a connection fee of $65. Yeah. That's But a are one you gonna time connect payment me today only. or not? Are you gonna connect me today? Our activation process is within twenty four hours. Twenty four hours. So yeah. So the so is is is it today or tomorrow when I'm gonna do it? Yeah. So if you receive your order today, just give us until tomorrow to process the order within Okay. twenty four hours once we receive the order. It says here, and then it says total to pay today is a 154 and $95. Because oh, because I Yeah. have to pay for the plan as The well. plan. Yeah. That's correct. A front payment for the plan. And is there any cancellation fees? Since you opted for no contract, there is no cancellation fee. You just need to settle any outstanding balance on the day of your cancellation request, if ever. Oh, okay. If ever. Okay. And Yeah. you guys have a good connection? Yeah. We do also we do have a lot of customer under Linham Networks. Is it a lot of customers? Okay. Well, yeah, because it's my first time I use you guys. You know? And Okay. Yeah. yeah.","start_word":754,"end_word":1328,"sentiment":"neutral","sentiment_score":-0.0020541781187057495},{"text":"And I have good feedback from other people. They say it's alright.","start_word":1329,"end_word":1340,"sentiment":"positive","sentiment_score":0.44494861364364624},{"text":"So that's why I'm just saying.","start_word":1341,"end_word":1346,"sentiment":"neutral","sentiment_score":0.3274480700492859},{"text":"That's So great. you Yeah.","start_word":1347,"end_word":1351,"sentiment":"positive","sentiment_score":0.5402425527572632},{"text":"you yeah. So today, order now I didn't even put the address. So how I'm gonna make the order? I don't know. So once you click the order now, it will bring you to a next page where it'll it will ask you personal information and the mode of payment. Okay. It's asking for the personal information. Yes. Ask me first name and all that. Yeah. Alright. And then order notes. Okay. Okay. And then once I do this stuff, I just place order and that's it. Yeah? Yeah. Alright. Then Alright. we'll just have once once we receive your order, we'll just verify the payment, then we'll proceed with activation. Would you you're gonna proceed with the activation. No. You guys gonna call Yeah. me tomorrow to activate it, or how does it work usually? Once your order notified us and the payment is confirmed, we'll proceed with the activation, then we'll give you a callback once it's successful and SMS and email instruction on how to set up your router with the service. Okay. If I need any help, I will call you guys. Yeah? Yeah. Alright. Alright. We can also walk you through over the phone if you need assistance while setting it up, Oh, if okay. ever K. mhmm. If I place the order now, can you help me to set it up or not? Once you place the order, we'll first activate the service. Then once successful, I I can walk you through then with the connecting your router. Okay. Like, today, you mean today? Can you do it today or not? Not sure because our activation process is within twenty four hours. Usually, it Uh-huh. takes twenty four hours. Oh, yeah. Yeah. Twenty four hours. Okay. Mhmm. Alright. No problem. I will place the order today, and hopefully, we we can get it sorted Yeah. this one. Alright. Yeah. Okay. Just give us a callback then if you need assistance.","start_word":1352,"end_word":1677,"sentiment":"neutral","sentiment_score":0.048045530915260315},{"text":"Thank you so much, honey. Bye bye. You're welcome. Bye. Have a great day. Alright.","start_word":1678,"end_word":1692,"sentiment":"positive","sentiment_score":0.5222878634929657},{"text":"Bye.","start_word":1693,"end_word":1693,"sentiment":"neutral","sentiment_score":0.21617069840431213}],"average":{"sentiment":"neutral","sentiment_score":0.03317481783663395}}}}