{"metadata":{"transaction_key":"deprecated","request_id":"01a0acf3-7b28-7a63-800c-8240f89426c6","sha256":"340e895ab46d8ea518990a8236cfd6aa6a57dc123ad26841bb2bb76f3068de60","created":"2026-09-17T01:20:34.738Z","duration":53.78394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":128,"output_tokens":79},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":128,"output_tokens":128},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":128,"output_tokens":19}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Welcome to the National Debt Helpline operated by the Financial Rights Legal Center. We offer free, independent, and confidential information and support to people in financial difficulty. We understand privacy is important to you. We collect personal information to provide you with financial counseling, legal advice, and related services. To find out more about how we collect, use, and disclose your personal information and how you can access this information or make a privacy complaint, please refer to our privacy collection notice and policy at financialrights.org.au. You can also press 9 to hear our privacy collection notice now or ask the staff member you speak with.","confidence":1.0,"words":[{"word":"welcome","start":4.24,"end":4.64,"confidence":0.9921875,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.16414794325828552},{"word":"to","start":4.64,"end":4.88,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2645657956600189},{"word":"the","start":4.88,"end":5.04,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2970315217971802},{"word":"national","start":5.04,"end":5.44,"confidence":0.79052734,"punctuated_word":"National","sentiment":"neutral","sentiment_score":0.2483486831188202},{"word":"debt","start":5.44,"end":5.7599998,"confidence":1.0,"punctuated_word":"Debt","sentiment":"neutral","sentiment_score":0.24079594016075137},{"word":"helpline","start":5.7599998,"end":6.2599998,"confidence":0.90234375,"punctuated_word":"Helpline","sentiment":"positive","sentiment_score":0.34742480516433716},{"word":"operated","start":6.72,"end":7.2,"confidence":0.8364258,"punctuated_word":"operated","sentiment":"neutral","sentiment_score":0.27834558486938477},{"word":"by","start":7.2,"end":7.44,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.31480830907821655},{"word":"the","start":7.44,"end":7.6,"confidence":0.97998047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2652953863143921},{"word":"financial","start":7.6,"end":8.1,"confidence":0.9951172,"punctuated_word":"Financial","sentiment":"neutral","sentiment_score":0.21606650948524475},{"word":"rights","start":8.16,"end":8.559999,"confidence":0.97998047,"punctuated_word":"Rights","sentiment":"neutral","sentiment_score":0.20645752549171448},{"word":"legal","start":8.559999,"end":8.88,"confidence":0.99121094,"punctuated_word":"Legal","sentiment":"neutral","sentiment_score":0.21313932538032532},{"word":"center","start":8.88,"end":9.38,"confidence":0.826416,"punctuated_word":"Center.","sentiment":"neutral","sentiment_score":0.2583683133125305},{"word":"we","start":10.0,"end":10.24,"confidence":1.0,"punctuated_word":"We","sentiment":"positive","sentiment_score":0.37766075134277344},{"word":"offer","start":10.24,"end":10.559999,"confidence":1.0,"punctuated_word":"offer","sentiment":"positive","sentiment_score":0.3663514852523804},{"word":"free","start":10.559999,"end":11.04,"confidence":0.8574219,"punctuated_word":"free,","sentiment":"positive","sentiment_score":0.47953030467033386},{"word":"independent","start":11.04,"end":11.54,"confidence":0.98217773,"punctuated_word":"independent,","sentiment":"positive","sentiment_score":0.4624285995960235},{"word":"and","start":11.84,"end":12.16,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.572024405002594},{"word":"confidential","start":12.16,"end":12.66,"confidence":1.0,"punctuated_word":"confidential","sentiment":"positive","sentiment_score":0.5350894331932068},{"word":"information","start":12.88,"end":13.38,"confidence":1.0,"punctuated_word":"information","sentiment":"positive","sentiment_score":0.6151480078697205},{"word":"and","start":13.5199995,"end":13.875,"confidence":0.9921875,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6045047640800476},{"word":"support","start":13.955,"end":14.355,"confidence":1.0,"punctuated_word":"support","sentiment":"positive","sentiment_score":0.4644709527492523},{"word":"to","start":14.355,"end":14.675,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5891029238700867},{"word":"people","start":14.675,"end":14.995,"confidence":1.0,"punctuated_word":"people","sentiment":"positive","sentiment_score":0.5807971954345703},{"word":"in","start":14.995,"end":15.235,"confidence":1.0,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.46927958726882935},{"word":"financial","start":15.235,"end":15.735,"confidence":1.0,"punctuated_word":"financial","sentiment":"positive","sentiment_score":0.4131257534027099},{"word":"difficulty","start":15.875,"end":16.375,"confidence":0.99853516,"punctuated_word":"difficulty.","sentiment":"positive","sentiment_score":0.3878428041934967},{"word":"we","start":18.595,"end":18.915,"confidence":0.9980469,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.27519112825393677},{"word":"understand","start":18.915,"end":19.415,"confidence":1.0,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":0.15673600137233734},{"word":"privacy","start":19.635,"end":20.135,"confidence":1.0,"punctuated_word":"privacy","sentiment":"neutral","sentiment_score":0.21259307861328125},{"word":"is","start":20.195,"end":20.355,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02347451448440552},{"word":"important","start":20.355,"end":20.755,"confidence":1.0,"punctuated_word":"important","sentiment":"neutral","sentiment_score":-0.15681906044483185},{"word":"to","start":20.755,"end":20.994999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0517084002494812},{"word":"you","start":20.994999,"end":21.494999,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.08501303941011429},{"word":"we","start":21.635,"end":21.875,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.09690853953361513},{"word":"collect","start":21.875,"end":22.355,"confidence":1.0,"punctuated_word":"collect","sentiment":"neutral","sentiment_score":-0.15478287637233734},{"word":"personal","start":22.355,"end":22.835,"confidence":1.0,"punctuated_word":"personal","sentiment":"neutral","sentiment_score":-0.03428621590137482},{"word":"information","start":22.835,"end":23.335,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":-0.07636477053165436},{"word":"to","start":23.555,"end":23.715,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.005947872996330261},{"word":"provide","start":23.715,"end":24.035,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.08953550457954407},{"word":"you","start":24.035,"end":24.275,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1169840693473816},{"word":"with","start":24.275,"end":24.515,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.13535428047180176},{"word":"financial","start":24.515,"end":24.994999,"confidence":1.0,"punctuated_word":"financial","sentiment":"neutral","sentiment_score":-0.02949078381061554},{"word":"counseling","start":24.994999,"end":25.494999,"confidence":0.9511719,"punctuated_word":"counseling,","sentiment":"neutral","sentiment_score":0.11638039350509644},{"word":"legal","start":25.875,"end":26.355,"confidence":1.0,"punctuated_word":"legal","sentiment":"neutral","sentiment_score":0.04170459508895874},{"word":"advice","start":26.355,"end":26.855,"confidence":0.99658203,"punctuated_word":"advice,","sentiment":"neutral","sentiment_score":0.08562791347503662},{"word":"and","start":26.915,"end":27.154999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06607812643051147},{"word":"related","start":27.154999,"end":27.654999,"confidence":1.0,"punctuated_word":"related","sentiment":"neutral","sentiment_score":-0.0036937445402145386},{"word":"services","start":27.715,"end":28.215,"confidence":1.0,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.0774044394493103},{"word":"to","start":29.88,"end":30.039999,"confidence":0.99902344,"punctuated_word":"To","sentiment":"neutral","sentiment_score":-0.05169498920440674},{"word":"find","start":30.039999,"end":30.359999,"confidence":1.0,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.08151858299970627},{"word":"out","start":30.359999,"end":30.519999,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.07091543078422546},{"word":"more","start":30.519999,"end":30.84,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.09787655621767044},{"word":"about","start":30.84,"end":31.08,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.12038270384073256},{"word":"how","start":31.08,"end":31.24,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.1220988929271698},{"word":"we","start":31.24,"end":31.48,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06705963611602783},{"word":"collect","start":31.48,"end":31.98,"confidence":0.99902344,"punctuated_word":"collect,","sentiment":"neutral","sentiment_score":-0.11251013725996016},{"word":"use","start":32.2,"end":32.6,"confidence":0.99609375,"punctuated_word":"use,","sentiment":"neutral","sentiment_score":-0.14476889371871948},{"word":"and","start":32.6,"end":32.84,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.24612897634506223},{"word":"disclose","start":32.84,"end":33.34,"confidence":1.0,"punctuated_word":"disclose","sentiment":"neutral","sentiment_score":-0.20094552636146543},{"word":"your","start":33.399998,"end":33.64,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0896705687046051},{"word":"personal","start":33.64,"end":34.12,"confidence":1.0,"punctuated_word":"personal","sentiment":"neutral","sentiment_score":-0.09981776028871536},{"word":"information","start":34.12,"end":34.62,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":-0.1261071115732193},{"word":"and","start":35.0,"end":35.16,"confidence":0.7084961,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.11143552511930466},{"word":"how","start":35.16,"end":35.399998,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.09802261739969254},{"word":"you","start":35.399998,"end":35.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06828045845031738},{"word":"can","start":35.48,"end":35.8,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.07410597801208496},{"word":"access","start":35.8,"end":36.2,"confidence":1.0,"punctuated_word":"access","sentiment":"neutral","sentiment_score":-0.22260582447052},{"word":"this","start":36.2,"end":36.44,"confidence":0.9863281,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.11248544603586196},{"word":"information","start":36.44,"end":36.94,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":-0.1088222786784172},{"word":"or","start":37.239998,"end":37.48,"confidence":0.9873047,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.06647443771362305},{"word":"make","start":37.48,"end":37.72,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.16343550384044647},{"word":"a","start":37.72,"end":37.879997,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.13264456391334534},{"word":"privacy","start":37.879997,"end":38.36,"confidence":0.99902344,"punctuated_word":"privacy","sentiment":"neutral","sentiment_score":-0.14516106247901917},{"word":"complaint","start":38.36,"end":38.86,"confidence":0.99853516,"punctuated_word":"complaint,","sentiment":"neutral","sentiment_score":-0.20029371976852417},{"word":"please","start":39.32,"end":39.72,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.18308669328689575},{"word":"refer","start":39.72,"end":40.04,"confidence":1.0,"punctuated_word":"refer","sentiment":"neutral","sentiment_score":-0.142820805311203},{"word":"to","start":40.04,"end":40.199997,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06044687330722809},{"word":"our","start":40.199997,"end":40.36,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.023388221859931942},{"word":"privacy","start":40.36,"end":40.86,"confidence":0.99902344,"punctuated_word":"privacy","sentiment":"neutral","sentiment_score":-0.1594262272119522},{"word":"collection","start":40.92,"end":41.42,"confidence":1.0,"punctuated_word":"collection","sentiment":"neutral","sentiment_score":-0.2121334969997406},{"word":"notice","start":41.48,"end":41.8,"confidence":1.0,"punctuated_word":"notice","sentiment":"neutral","sentiment_score":-0.16471150517463684},{"word":"and","start":41.8,"end":42.04,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09348425269126892},{"word":"policy","start":42.04,"end":42.54,"confidence":1.0,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":-0.07516014575958252},{"word":"at","start":42.895,"end":43.135002,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.05074326694011688},{"word":"financialrights.org.au","start":43.135002,"end":45.715,"confidence":0.9003209,"punctuated_word":"financialrights.org.au.","sentiment":"neutral","sentiment_score":0.014359446242451668},{"word":"you","start":46.095,"end":46.255,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.011327266693115234},{"word":"can","start":46.255,"end":46.495,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.023113705217838287},{"word":"also","start":46.495,"end":46.815002,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.004906900227069855},{"word":"press","start":46.815002,"end":47.215,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.03295028954744339},{"word":"9","start":47.215,"end":47.615,"confidence":1.0,"punctuated_word":"9","sentiment":"neutral","sentiment_score":-0.00432620570063591},{"word":"to","start":47.615,"end":47.775,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02729812264442444},{"word":"hear","start":47.775,"end":48.015,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.04041978716850281},{"word":"our","start":48.015,"end":48.175,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.008433498442173004},{"word":"privacy","start":48.175,"end":48.655,"confidence":1.0,"punctuated_word":"privacy","sentiment":"neutral","sentiment_score":-0.015421435236930847},{"word":"collection","start":48.655,"end":49.155,"confidence":1.0,"punctuated_word":"collection","sentiment":"neutral","sentiment_score":-0.07947057485580444},{"word":"notice","start":49.215,"end":49.615,"confidence":1.0,"punctuated_word":"notice","sentiment":"neutral","sentiment_score":-0.07250246405601501},{"word":"now","start":49.615,"end":50.115,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.01264546811580658},{"word":"or","start":50.175,"end":50.415,"confidence":0.5996094,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.05886930972337723},{"word":"ask","start":50.415,"end":50.655,"confidence":0.99902344,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.029619373381137848},{"word":"the","start":50.655,"end":50.815002,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06112532317638397},{"word":"staff","start":50.815002,"end":51.135002,"confidence":1.0,"punctuated_word":"staff","sentiment":"neutral","sentiment_score":-0.12017752975225449},{"word":"member","start":51.135002,"end":51.535,"confidence":1.0,"punctuated_word":"member","sentiment":"neutral","sentiment_score":-0.09675166755914688},{"word":"you","start":51.535,"end":51.775,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08290956914424896},{"word":"speak","start":51.775,"end":52.095,"confidence":0.9970703,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":-0.122767835855484},{"word":"with","start":52.095,"end":52.595,"confidence":0.9975586,"punctuated_word":"with.","sentiment":"neutral","sentiment_score":-0.03802178055047989}],"paragraphs":{"transcript":"\nWelcome to the National Debt Helpline operated by the Financial Rights Legal Center. We offer free, independent, and confidential information and support to people in financial difficulty. We understand privacy is important to you. We collect personal information to provide you with financial counseling, legal advice, and related services. To find out more about how we collect, use, and disclose your personal information and how you can access this information or make a privacy complaint, please refer to our privacy collection notice and policy at financialrights.org.au.\n\nYou can also press 9 to hear our privacy collection notice now or ask the staff member you speak with.","paragraphs":[{"sentences":[{"text":"Welcome to the National Debt Helpline operated by the Financial Rights Legal Center.","start":4.24,"end":9.38,"sentiment":"neutral","sentiment_score":0.25498428023778474},{"text":"We offer free, independent, and confidential information and support to people in financial difficulty.","start":10.0,"end":16.375,"sentiment":"positive","sentiment_score":0.4940969262804304},{"text":"We understand privacy is important to you.","start":18.595,"end":21.494999,"sentiment":"neutral","sentiment_score":0.068267289016928},{"text":"We collect personal information to provide you with financial counseling, legal advice, and related services.","start":21.635,"end":28.215,"sentiment":"neutral","sentiment_score":0.022632684310277304},{"text":"To find out more about how we collect, use, and disclose your personal information and how you can access this information or make a privacy complaint, please refer to our privacy collection notice and policy at financialrights.org.au.","start":29.88,"end":45.715,"sentiment":"neutral","sentiment_score":-0.11584608714926888}],"sentiment":"neutral","sentiment_score":0.07864196132868528,"num_words":86,"start":4.24,"end":45.715},{"sentences":[{"text":"You can also press 9 to hear our privacy collection notice now or ask the staff member you speak with.","start":46.095,"end":52.595,"sentiment":"neutral","sentiment_score":-0.0437088081613183}],"sentiment":"neutral","sentiment_score":-0.0437088081613183,"num_words":20,"start":46.095,"end":52.595}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to the National Debt Helpline operated by the Financial Rights Legal Center. We offer free, independent, and confidential information and support to people in financial difficulty. We understand privacy is important to you. We collect personal information to provide you with financial counseling, legal advice, and related services. To find out more about how we collect, use, and disclose your personal information and how you can access this information or make a privacy complaint, please refer to our privacy collection notice and policy at financialrights.org.au.\n\nYou can also press 9 to hear our privacy collection notice now or ask the staff member you speak with.","paragraphs":[{"sentences":[{"text":"Welcome to the National Debt Helpline operated by the Financial Rights Legal Center.","start":4.24,"end":9.38,"sentiment":"neutral","sentiment_score":0.25498428023778474},{"text":"We offer free, independent, and confidential information and support to people in financial difficulty.","start":10.0,"end":16.375,"sentiment":"positive","sentiment_score":0.4940969262804304},{"text":"We understand privacy is important to you.","start":18.595,"end":21.494999,"sentiment":"neutral","sentiment_score":0.068267289016928},{"text":"We collect personal information to provide you with financial counseling, legal advice, and related services.","start":21.635,"end":28.215,"sentiment":"neutral","sentiment_score":0.022632684310277304},{"text":"To find out more about how we collect, use, and disclose your personal information and how you can access this information or make a privacy complaint, please refer to our privacy collection notice and policy at financialrights.org.au.","start":29.88,"end":45.715,"sentiment":"neutral","sentiment_score":-0.11584608714926888}],"sentiment":"neutral","sentiment_score":0.07864196132868528,"channel":1,"num_words":86,"start":4.24,"end":45.715},{"sentences":[{"text":"You can also press 9 to hear our privacy collection notice now or ask the staff member you speak with.","start":46.095,"end":52.595,"sentiment":"neutral","sentiment_score":-0.0437088081613183}],"sentiment":"neutral","sentiment_score":-0.0437088081613183,"channel":1,"num_words":20,"start":46.095,"end":52.595}]},"summary":{"result":"success","short":"The National Debt Helpline representative informs the customer that they offer free, independent, and confidential information and support to people in financial hardship. They also explain that privacy is important to the customer and collect personal information for legal advice. The representative provides options to access the information and make a privacy complaint by referring to the privacy collection notice and policy at financialrights.org.au."},"intents":{"segments":[{"text":"To find out more about how we collect, use, and disclose your personal information and how you can access this information or make a privacy complaint, please refer to our privacy collection notice and policy at financialrights.org.au.","start_word":49,"end_word":85,"intents":[{"intent":"Provide information","confidence_score":0.32059428},{"intent":"Access information","confidence_score":0.42488074},{"intent":"Make a privacy complaint","confidence_score":0.06254168}]},{"text":"You can also press 9 to hear our privacy collection notice now or ask the staff member you speak with.","start_word":86,"end_word":105,"intents":[{"intent":"Request staff member to speak","confidence_score":0.051534515}]}]},"sentiments":{"segments":[{"text":"Welcome to the National Debt Helpline operated by the Financial Rights Legal Center.","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.2600865364074707},{"text":"We offer free, independent, and confidential information and support to people in financial difficulty.","start_word":13,"end_word":26,"sentiment":"positive","sentiment_score":0.48512694239616394},{"text":"We understand privacy is important to you. We collect personal information to provide you with financial counseling, legal advice, and related services. To find out more about how we collect, use, and disclose your personal information and how you can access this information or make a privacy complaint, please refer to our privacy collection notice and policy at financialrights.org.au. You can also press 9 to hear our privacy collection notice now or ask the staff member you speak with.","start_word":27,"end_word":105,"sentiment":"neutral","sentiment_score":-0.0495297908782959}],"average":{"sentiment":"neutral","sentiment_score":0.060181353241205215}}}}