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Thanks for calling Pete's Pizzas. What can we get you started with today? Are you still there? Just wanted to check if there's anything I can help you with today. Sure thing. 12 large pepperoni pizzas coming right up. That's $24 each. Is there anything you'd like to add or change? Hello. Just checking if you're still there. Would you like anything else with your order today? Sure. Four garlic breads at $8 each. Is there anything else I can get for you? Are you still with me? Just checking if there's anything else you'd like to add to your order. Great. Let's review your order. You've got 12 large pepperoni pizzas and four garlic breads. The total comes to $328. Will this be for pickup or delivery? Bread. The total comes to $328. Are we set for pickup or delivery? Hello. Just checking if you'd like this order for pickup or delivery. Are you still with us? Would you like this order for pickup or delivery today? I'm here to help when you're ready. 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there. Thanks for calling Pete's Pizzas. What can we get you started with today? Are you still there? Just wanted to check if there's anything I can help you with today.\n\nSure thing. 12 large pepperoni pizzas coming right up. That's $24 each. Is there anything you'd like to add or change? Hello.\n\nJust checking if you're still there. Would you like anything else with your order today? Sure. Four garlic breads at $8 each. Is there anything else I can get for you?\n\nAre you still with me? Just checking if there's anything else you'd like to add to your order. Great. Let's review your order. You've got 12 large pepperoni pizzas and four garlic breads.\n\nThe total comes to $328. Will this be for pickup or delivery? Bread. The total comes to $328. Are we set for pickup or delivery?\n\nHello. Just checking if you'd like this order for pickup or delivery. Are you still with us? Would you like this order for pickup or delivery today? I'm here to help when you're ready.\n\nLet me know if you'd like this for pickup or delivery. Perfect. Could I get your name and a callback phone number, please? Great. We'll have it Got it, Daniel.\n\nThat's d a n I e l, and your phone number is 123456789. Is there anything else I can help you with today? Be ready for you at our location on 123 Fake Street. Are you still there, Daniel? Just checking if everything's good with your order.\n\nOrder's all set, Daniel. It'll be ready for pickup shortly at 123 Fake Street. Thanks for choosing Pete's Pizzas, and have a great day.","paragraphs":[{"sentences":[{"text":"Hi there.","start":3.12,"end":3.52,"sentiment":"positive","sentiment_score":0.4169328063726425},{"text":"Thanks for calling Pete's Pizzas.","start":3.52,"end":5.06,"sentiment":"positive","sentiment_score":0.6518586874008179},{"text":"What can we get you started with today?","start":5.12,"end":6.8999996,"sentiment":"positive","sentiment_score":0.6543624326586723},{"text":"Are you still there?","start":9.84,"end":11.059999,"sentiment":"neutral","sentiment_score":0.043323082849383354},{"text":"Just wanted to check if there's anything I can help you with today.","start":11.12,"end":14.325,"sentiment":"neutral","sentiment_score":0.19888867896336776}],"sentiment":"positive","sentiment_score":0.3777157396543771,"num_words":32,"start":3.12,"end":14.325},{"sentences":[{"text":"Sure thing.","start":14.405,"end":14.965,"sentiment":"neutral","sentiment_score":0.1637481451034546},{"text":"12 large pepperoni pizzas coming right up.","start":14.965,"end":17.285,"sentiment":"neutral","sentiment_score":0.18883713015488215},{"text":"That's $24 each.","start":17.285,"end":18.985,"sentiment":"neutral","sentiment_score":0.1409512162208557},{"text":"Is there anything you'd like to add or change?","start":19.125,"end":21.224998,"sentiment":"neutral","sentiment_score":0.11746903260548909},{"text":"Hello.","start":21.445,"end":21.845,"sentiment":"neutral","sentiment_score":0.07146512717008591}],"sentiment":"neutral","sentiment_score":0.14549528502605177,"num_words":22,"start":14.405,"end":21.845},{"sentences":[{"text":"Just checking if you're still there.","start":21.845,"end":23.205,"sentiment":"neutral","sentiment_score":0.07221348397433758},{"text":"Would you like anything else with your order today?","start":23.205,"end":25.465,"sentiment":"neutral","sentiment_score":0.1230050813820627},{"text":"Sure.","start":31.78,"end":32.260002,"sentiment":"neutral","sentiment_score":0.04929078370332718},{"text":"Four garlic breads at $8 each.","start":32.260002,"end":34.52,"sentiment":"neutral","sentiment_score":0.04911401681602001},{"text":"Is there anything else I can get for you?","start":34.739998,"end":36.6,"sentiment":"neutral","sentiment_score":0.10452307015657425}],"sentiment":"neutral","sentiment_score":0.0911293274933292,"num_words":31,"start":21.845,"end":36.6},{"sentences":[{"text":"Are you still with me?","start":39.555,"end":40.855,"sentiment":"neutral","sentiment_score":0.016539986804127695},{"text":"Just checking if there's anything else you'd like to add to your order.","start":41.235,"end":44.215,"sentiment":"neutral","sentiment_score":0.04851563690373531},{"text":"Great.","start":48.035,"end":48.515,"sentiment":"positive","sentiment_score":0.4605759084224701},{"text":"Let's review your order.","start":48.515,"end":49.975,"sentiment":"neutral","sentiment_score":0.30356210470199585},{"text":"You've got 12 large pepperoni pizzas and four garlic breads.","start":50.195,"end":53.88,"sentiment":"neutral","sentiment_score":0.15667699575424193}],"sentiment":"neutral","sentiment_score":0.1198484090467294,"num_words":33,"start":39.555,"end":53.88},{"sentences":[{"text":"The total comes to $328.","start":54.120003,"end":56.620003,"sentiment":"neutral","sentiment_score":0.10699464529752731},{"text":"Will this be for pickup or delivery?","start":56.68,"end":58.620003,"sentiment":"neutral","sentiment_score":0.05150015971490315},{"text":"Bread.","start":58.68,"end":59.16,"sentiment":"neutral","sentiment_score":0.01351833250373602},{"text":"The total comes to $328.","start":59.16,"end":61.64,"sentiment":"neutral","sentiment_score":0.016035361401736736},{"text":"Are we set for pickup or delivery?","start":61.64,"end":63.5,"sentiment":"neutral","sentiment_score":0.018847311713865826}],"sentiment":"neutral","sentiment_score":0.044844026640057565,"num_words":25,"start":54.120003,"end":63.5},{"sentences":[{"text":"Hello.","start":65.8,"end":66.28,"sentiment":"neutral","sentiment_score":0.03891383856534958},{"text":"Just checking if you'd like this order for pickup or delivery.","start":66.28,"end":69.020004,"sentiment":"neutral","sentiment_score":0.0337758870287375},{"text":"Are you still with us?","start":72.355,"end":73.575005,"sentiment":"neutral","sentiment_score":0.010178709402680397},{"text":"Would you like this order for pickup or delivery today?","start":73.875,"end":76.375,"sentiment":"neutral","sentiment_score":0.024709920212626458},{"text":"I'm here to help when you're ready.","start":79.475006,"end":81.335,"sentiment":"neutral","sentiment_score":0.2539910801819393}],"sentiment":"neutral","sentiment_score":0.07312879136160892,"num_words":34,"start":65.8,"end":81.335},{"sentences":[{"text":"Let me know if you'd like this for pickup or delivery.","start":81.6,"end":84.020004,"sentiment":"neutral","sentiment_score":0.14251138066703622},{"text":"Perfect.","start":84.48,"end":84.98,"sentiment":"neutral","sentiment_score":0.3292526602745056},{"text":"Could I get your name and a callback phone number, please?","start":85.12,"end":87.78,"sentiment":"neutral","sentiment_score":0.11216878687793558},{"text":"Great.","start":88.72,"end":88.96,"sentiment":"neutral","sentiment_score":0.25384995341300964},{"text":"We'll have it Got it, Daniel.","start":88.96,"end":94.515,"sentiment":"neutral","sentiment_score":0.18029527366161346}],"sentiment":"neutral","sentiment_score":0.14887853662172953,"num_words":30,"start":81.6,"end":94.515},{"sentences":[{"text":"That's d a n I e l, and your phone number is 123456789.","start":94.895,"end":101.295,"sentiment":"neutral","sentiment_score":0.16275795033344856},{"text":"Is there anything else I can help you with today?","start":101.295,"end":103.535,"sentiment":"neutral","sentiment_score":0.20971198081970216},{"text":"Be ready for you at our location on 123 Fake Street.","start":103.535,"end":106.575,"sentiment":"neutral","sentiment_score":0.15128561447967181},{"text":"Are you still there, Daniel?","start":106.575,"end":107.875,"sentiment":"neutral","sentiment_score":0.06557143032550812},{"text":"Just checking if everything's good with your order.","start":108.17,"end":110.59,"sentiment":"neutral","sentiment_score":0.2109006680548191}],"sentiment":"neutral","sentiment_score":0.1679186684654114,"num_words":47,"start":94.895,"end":110.59},{"sentences":[{"text":"Order's all set, Daniel.","start":115.17494,"end":116.53494,"sentiment":"positive","sentiment_score":0.4533809423446655},{"text":"It'll be ready for pickup shortly at 123 Fake Street.","start":116.53494,"end":119.73494,"sentiment":"positive","sentiment_score":0.4068243086338043},{"text":"Thanks for choosing Pete's Pizzas, and have a great day.","start":119.73494,"end":122.47494,"sentiment":"positive","sentiment_score":0.730906218290329}],"sentiment":"positive","sentiment_score":0.5496178766091665,"num_words":24,"start":115.17494,"end":122.47494}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi there. Thanks for calling Pete's Pizzas. What can we get you started with today?\n\nChannel 0: Hi. Can I get 12 large pepperoni?\n\nChannel 1: Are you still there? Just wanted to check if there's anything I can help you with today. Sure thing. 12 large pepperoni pizzas coming right up. That's $24 each.\n\nIs there anything you'd like to add or change? Hello. Just checking if you're still there. Would you like anything else with your order today?\n\nChannel 0: Yeah. Can I get four garlic bread?\n\nChannel 1: Sure. Four garlic breads at $8 each. Is there anything else I can get for you? Are you still with me? Just checking if there's anything else you'd like to add to your order.\n\nChannel 0: I think that's it.\n\nChannel 1: Great. Let's review your order. You've got 12 large pepperoni pizzas and four garlic breads. The total comes to $328. Will this be for pickup or delivery?\n\nBread. The total comes to $328. Are we set for pickup or delivery?\n\nChannel 0: Pickup.\n\nChannel 1: Hello. Just checking if you'd like this order for pickup or delivery.\n\nChannel 0: Pickup.\n\nChannel 1: Are you still with us? Would you like this order for pickup or delivery today?\n\nChannel 0: Yeah. For pickup.\n\nChannel 1: I'm here to help when you're ready. Let me know if you'd like this for pickup or delivery. Perfect. Could I get your name and a callback phone number, please?\n\nChannel 0: Yep. Daniel\n\nChannel 1: Great. We'll have it\n\nChannel 0: 123456789.\n\nChannel 1: Got it, Daniel. That's d a n I e l, and your phone number is 123456789. Is there anything else I can help you with today? Be ready for you at our location on 123 Fake Street. Are you still there, Daniel?\n\nJust checking if everything's good with your order.\n\nChannel 0: That's all. Thanks.\n\nChannel 1: Order's all set, Daniel. It'll be ready for pickup shortly at 123 Fake Street. Thanks for choosing Pete's Pizzas, and have a great day.\n\nChannel 0: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi there.","start":3.12,"end":3.52,"sentiment":"positive","sentiment_score":0.4169328063726425},{"text":"Thanks for calling Pete's Pizzas.","start":3.52,"end":5.06,"sentiment":"positive","sentiment_score":0.6518586874008179},{"text":"What can we get you started with today?","start":5.12,"end":6.8999996,"sentiment":"positive","sentiment_score":0.6543624326586723}],"sentiment":"positive","sentiment_score":0.6218705674012502,"channel":1,"num_words":15,"start":3.12,"end":6.8999996},{"sentences":[{"text":"Hi.","start":8.16,"end":8.32,"sentiment":"neutral","sentiment_score":0.0999944806098938},{"text":"Can I get 12 large pepperoni?","start":8.32,"end":10.099999,"sentiment":"neutral","sentiment_score":0.080125343054533}],"sentiment":"neutral","sentiment_score":0.0829637912767274,"channel":0,"num_words":7,"start":8.16,"end":10.099999},{"sentences":[{"text":"Are you still there?","start":9.84,"end":11.059999,"sentiment":"neutral","sentiment_score":0.043323082849383354},{"text":"Just wanted to check if there's anything I can help you with today.","start":11.12,"end":14.325,"sentiment":"neutral","sentiment_score":0.19888867896336776},{"text":"Sure thing.","start":14.405,"end":14.965,"sentiment":"neutral","sentiment_score":0.1637481451034546},{"text":"12 large pepperoni pizzas coming right up.","start":14.965,"end":17.285,"sentiment":"neutral","sentiment_score":0.18883713015488215},{"text":"That's $24 each.","start":17.285,"end":18.985,"sentiment":"neutral","sentiment_score":0.1409512162208557}],"sentiment":"neutral","sentiment_score":0.1665881037198264,"channel":1,"num_words":29,"start":9.84,"end":18.985},{"sentences":[{"text":"Is there anything you'd like to add or change?","start":19.125,"end":21.224998,"sentiment":"neutral","sentiment_score":0.11746903260548909},{"text":"Hello.","start":21.445,"end":21.845,"sentiment":"neutral","sentiment_score":0.07146512717008591},{"text":"Just checking if you're still there.","start":21.845,"end":23.205,"sentiment":"neutral","sentiment_score":0.07221348397433758},{"text":"Would you like anything else with your order today?","start":23.205,"end":25.465,"sentiment":"neutral","sentiment_score":0.1230050813820627}],"sentiment":"neutral","sentiment_score":0.1067605222761631,"channel":1,"num_words":25,"start":19.125,"end":25.465},{"sentences":[{"text":"Yeah.","start":26.73,"end":26.97,"sentiment":"neutral","sentiment_score":0.044928912073373795},{"text":"Can I get four garlic bread?","start":26.97,"end":29.95,"sentiment":"neutral","sentiment_score":0.04374645153681437}],"sentiment":"neutral","sentiment_score":0.04391537447060857,"channel":0,"num_words":7,"start":26.73,"end":29.95},{"sentences":[{"text":"Sure.","start":31.78,"end":32.260002,"sentiment":"neutral","sentiment_score":0.04929078370332718},{"text":"Four garlic breads at $8 each.","start":32.260002,"end":34.52,"sentiment":"neutral","sentiment_score":0.04911401681602001},{"text":"Is there anything else I can get for you?","start":34.739998,"end":36.6,"sentiment":"neutral","sentiment_score":0.10452307015657425},{"text":"Are you still with me?","start":39.555,"end":40.855,"sentiment":"neutral","sentiment_score":0.016539986804127695},{"text":"Just checking if there's anything else you'd like to add to your order.","start":41.235,"end":44.215,"sentiment":"neutral","sentiment_score":0.04851563690373531}],"sentiment":"neutral","sentiment_score":0.05876722734640626,"channel":1,"num_words":34,"start":31.78,"end":44.215},{"sentences":[{"text":"I think that's it.","start":44.995,"end":46.135,"sentiment":"neutral","sentiment_score":0.0457800324074924}],"sentiment":"neutral","sentiment_score":0.0457800324074924,"channel":0,"num_words":4,"start":44.995,"end":46.135},{"sentences":[{"text":"Great.","start":48.035,"end":48.515,"sentiment":"positive","sentiment_score":0.4605759084224701},{"text":"Let's review your order.","start":48.515,"end":49.975,"sentiment":"neutral","sentiment_score":0.30356210470199585},{"text":"You've got 12 large pepperoni pizzas and four garlic breads.","start":50.195,"end":53.88,"sentiment":"neutral","sentiment_score":0.15667699575424193},{"text":"The total comes to $328.","start":54.120003,"end":56.620003,"sentiment":"neutral","sentiment_score":0.10699464529752731},{"text":"Will this be for pickup or delivery?","start":56.68,"end":58.620003,"sentiment":"neutral","sentiment_score":0.05150015971490315}],"sentiment":"neutral","sentiment_score":0.15322476404684562,"channel":1,"num_words":27,"start":48.035,"end":58.620003},{"sentences":[{"text":"Bread.","start":58.68,"end":59.16,"sentiment":"neutral","sentiment_score":0.01351833250373602},{"text":"The total comes to $328.","start":59.16,"end":61.64,"sentiment":"neutral","sentiment_score":0.016035361401736736},{"text":"Are we set for pickup or delivery?","start":61.64,"end":63.5,"sentiment":"neutral","sentiment_score":0.018847311713865826}],"sentiment":"neutral","sentiment_score":0.01735587088534465,"channel":1,"num_words":13,"start":58.68,"end":63.5},{"sentences":[{"text":"Pickup.","start":65.21,"end":65.71,"sentiment":"neutral","sentiment_score":0.01727980189025402}],"sentiment":"neutral","sentiment_score":0.01727980189025402,"channel":0,"num_words":1,"start":65.21,"end":65.71},{"sentences":[{"text":"Hello.","start":65.8,"end":66.28,"sentiment":"neutral","sentiment_score":0.03891383856534958},{"text":"Just checking if you'd like this order for pickup or delivery.","start":66.28,"end":69.020004,"sentiment":"neutral","sentiment_score":0.0337758870287375}],"sentiment":"neutral","sentiment_score":0.034204049656788506,"channel":1,"num_words":12,"start":65.8,"end":69.020004},{"sentences":[{"text":"Pickup.","start":71.715,"end":72.215,"sentiment":"neutral","sentiment_score":0.015027673915028572}],"sentiment":"neutral","sentiment_score":0.015027673915028572,"channel":0,"num_words":1,"start":71.715,"end":72.215},{"sentences":[{"text":"Are you still with us?","start":72.355,"end":73.575005,"sentiment":"neutral","sentiment_score":0.010178709402680397},{"text":"Would you like this order for pickup or delivery today?","start":73.875,"end":76.375,"sentiment":"neutral","sentiment_score":0.024709920212626458}],"sentiment":"neutral","sentiment_score":0.01986618327597777,"channel":1,"num_words":15,"start":72.355,"end":76.375},{"sentences":[{"text":"Yeah.","start":76.675,"end":76.915,"sentiment":"neutral","sentiment_score":0.06184028834104538},{"text":"For pickup.","start":76.915,"end":77.655,"sentiment":"neutral","sentiment_score":0.07106746360659599}],"sentiment":"neutral","sentiment_score":0.06799173851807912,"channel":0,"num_words":3,"start":76.675,"end":77.655},{"sentences":[{"text":"I'm here to help when you're ready.","start":79.475006,"end":81.335,"sentiment":"neutral","sentiment_score":0.2539910801819393},{"text":"Let me know if you'd like this for pickup or delivery.","start":81.6,"end":84.020004,"sentiment":"neutral","sentiment_score":0.14251138066703622},{"text":"Perfect.","start":84.48,"end":84.98,"sentiment":"neutral","sentiment_score":0.3292526602745056},{"text":"Could I get your name and a callback phone number, please?","start":85.12,"end":87.78,"sentiment":"neutral","sentiment_score":0.11216878687793558}],"sentiment":"neutral","sentiment_score":0.16362240215142568,"channel":1,"num_words":30,"start":79.475006,"end":87.78},{"sentences":[{"text":"Yep.","start":88.420006,"end":88.66,"sentiment":"neutral","sentiment_score":0.07217830419540405},{"text":"Daniel","start":88.66,"end":89.16,"sentiment":"neutral","sentiment_score":0.1190359592437744}],"sentiment":"neutral","sentiment_score":0.09560713171958923,"channel":0,"num_words":2,"start":88.420006,"end":89.16},{"sentences":[{"text":"Great.","start":88.72,"end":88.96,"sentiment":"neutral","sentiment_score":0.25384995341300964},{"text":"We'll have 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all.","start":111.065,"end":111.625,"sentiment":"neutral","sentiment_score":0.2759743928909302},{"text":"Thanks.","start":111.625,"end":112.125,"sentiment":"positive","sentiment_score":0.5080759525299072}],"sentiment":"positive","sentiment_score":0.35334157943725586,"channel":0,"num_words":3,"start":111.065,"end":112.125},{"sentences":[{"text":"Order's all set, Daniel.","start":115.17494,"end":116.53494,"sentiment":"positive","sentiment_score":0.4533809423446655},{"text":"It'll be ready for pickup shortly at 123 Fake Street.","start":116.53494,"end":119.73494,"sentiment":"positive","sentiment_score":0.4068243086338043},{"text":"Thanks for choosing Pete's Pizzas, and have a great day.","start":119.73494,"end":122.47494,"sentiment":"positive","sentiment_score":0.730906218290329}],"sentiment":"positive","sentiment_score":0.5496178766091665,"channel":1,"num_words":24,"start":115.17494,"end":122.47494},{"sentences":[{"text":"You too.","start":123.37,"end":123.93,"sentiment":"neutral","sentiment_score":0.278582364320755},{"text":"Bye.","start":123.93,"end":124.43,"sentiment":"neutral","sentiment_score":0.11688116937875748}],"sentiment":"neutral","sentiment_score":0.22468196600675583,"channel":0,"num_words":3,"start":123.37,"end":124.43}]},"summary":{"result":"success","short":"The customer called Pete's Pizzas to place an order for 12 large pepperoni pizzas and garlic breads. The agent confirmed the order and provided the total, as well as the option for pickup. The customer chose pickup and provided their name and callback number, and the order was confirmed and ready for pickup at the Pete's Pizzas location."},"intents":{"segments":[{"text":"Just wanted to check if there's anything I can help you with today. Sure thing.","start_word":26,"end_word":40,"intents":[{"intent":"Check order status","confidence_score":0.15663981}]}]},"sentiments":{"segments":[{"text":"Hi there. Thanks for calling Pete's Pizzas. What can we get you started with today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.6166719198226929},{"text":"Hi. Can I get 12 large pepperoni? Are you still there? Just wanted to check if there's anything I can help you with today. Sure thing. 12 large pepperoni pizzas coming right up. That's $24 each. Is there anything you'd like to add or change? Hello. Just checking if you're still there. Would you like anything else with your order today? Yeah. Can I get four garlic bread? Sure. Four garlic breads at $8 each. Is there anything else I can get for you? Are you still with me? Just checking if there's anything else you'd like to add to your order. I think that's it.","start_word":15,"end_word":120,"sentiment":"neutral","sentiment_score":0.0984150841832161},{"text":"Great.","start_word":121,"end_word":121,"sentiment":"positive","sentiment_score":0.4605759084224701},{"text":"Let's review your order. You've got 12 large pepperoni pizzas and four garlic breads. The total comes to $328. Will this be for pickup or delivery? Bread. The total comes to $328. Are we set for pickup or delivery? Pickup. Hello. Just checking if you'd like this order for pickup or delivery. Pickup. Are you still with us? Would you like this order for pickup or delivery today? Yeah. For pickup. I'm here to help when you're ready. Let me know if you'd like this for pickup or delivery. Perfect. Could I get your name and a callback phone number, please? Yep. Daniel Great. We'll have it 123456789. Got it, Daniel. That's d a n I e l, and your phone number is 123456789. Is there anything else I can help you with today? Be ready for you at our location on 123 Fake Street. Are you still there, Daniel? Just checking if everything's good with your order. That's all.","start_word":122,"end_word":281,"sentiment":"neutral","sentiment_score":0.1320837438106537},{"text":"Thanks. Order's all set, Daniel. It'll be ready for pickup shortly at 123 Fake Street. Thanks for choosing Pete's Pizzas, and have a great day.","start_word":282,"end_word":306,"sentiment":"positive","sentiment_score":0.5430968403816223},{"text":"You too. Bye.","start_word":307,"end_word":309,"sentiment":"neutral","sentiment_score":0.21385614573955536}],"average":{"sentiment":"neutral","sentiment_score":0.1818500058404331}}}}