{"metadata":{"transaction_key":"deprecated","request_id":"019f20dd-0862-7913-8db1-1aa5e7905c43","sha256":"95f20addda0e883507dbee7c7fb0ee84605567ac7a98beb2baae43c3a76ec4b1","created":"2026-07-02T03:26:25.712Z","duration":19.295937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":35},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Abby from TechnoWand.","confidence":0.8763672,"words":[{"word":"abby","start":5.44,"end":5.92,"confidence":0.65527344,"punctuated_word":"Abby","sentiment":"neutral","sentiment_score":0.1672399938106537},{"word":"from","start":5.92,"end":6.3999996,"confidence":0.9707031,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1964781284332275},{"word":"technowand","start":6.3999996,"end":6.8999996,"confidence":0.8763672,"punctuated_word":"TechnoWand.","sentiment":"neutral","sentiment_score":0.20090246200561523}],"paragraphs":{"transcript":"\nAbby from TechnoWand.","paragraphs":[{"sentences":[{"text":"Abby from TechnoWand.","start":5.44,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.1882068614164988}],"sentiment":"neutral","sentiment_score":0.1882068614164988,"num_words":3,"start":5.44,"end":6.8999996}]}}]},{"alternatives":[{"transcript":"You record your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line.","confidence":1.0,"words":[{"word":"you","start":0.08,"end":0.24,"confidence":0.46118164,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.018101081252098083},{"word":"record","start":0.24,"end":0.71999997,"confidence":0.9921875,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.03013702481985092},{"word":"your","start":0.71999997,"end":0.88,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.013916388154029846},{"word":"name","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.02487128973007202},{"word":"and","start":1.12,"end":1.36,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04313184693455696},{"word":"reason","start":1.36,"end":1.68,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.060530874878168106},{"word":"for","start":1.68,"end":1.8399999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.042080365121364594},{"word":"calling","start":1.8399999,"end":2.34,"confidence":0.99560547,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.05128641426563263},{"word":"i'll","start":2.48,"end":2.72,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0025349222123622894},{"word":"see","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.0025967806577682495},{"word":"if","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0031388550996780396},{"word":"this","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.014370106160640717},{"word":"person","start":3.28,"end":3.6799998,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.002493303269147873},{"word":"is","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.004921559244394302},{"word":"available","start":3.84,"end":4.34,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.006578313186764717},{"word":"thanks","start":12.08,"end":12.58,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.7280128002166748},{"word":"please","start":12.970875,"end":13.370875,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.023488610982894897},{"word":"stay","start":13.370875,"end":13.690875,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.08092617988586426},{"word":"on","start":13.690875,"end":13.850875,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.11522254347801208},{"word":"the","start":13.850875,"end":14.090875,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.25905388593673706},{"word":"line","start":14.090875,"end":14.590875,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.11491083353757858}],"paragraphs":{"transcript":"\nYou record your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"You record your name and reason for calling.","start":0.08,"end":2.34,"sentiment":"neutral","sentiment_score":-0.035506910644471645},{"text":"I'll see if this person is available.","start":2.48,"end":4.34,"sentiment":"neutral","sentiment_score":-0.004509142200861659},{"text":"Thanks.","start":12.08,"end":12.58,"sentiment":"positive","sentiment_score":0.7280128002166748},{"text":"Please stay on the line.","start":12.970875,"end":14.590875,"sentiment":"neutral","sentiment_score":0.10932496637105941}],"sentiment":"neutral","sentiment_score":0.045667540548103194,"num_words":21,"start":0.08,"end":14.590875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You record your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Abby from TechnoWand.\n\nChannel 1: Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"You record your name and reason for calling.","start":0.08,"end":2.34,"sentiment":"neutral","sentiment_score":-0.035506910644471645},{"text":"I'll see if this person is available.","start":2.48,"end":4.34,"sentiment":"neutral","sentiment_score":-0.004509142200861659}],"sentiment":"neutral","sentiment_score":-0.021041285370786984,"channel":1,"num_words":15,"start":0.08,"end":4.34},{"sentences":[{"text":"Abby from TechnoWand.","start":5.44,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.1882068614164988}],"sentiment":"neutral","sentiment_score":0.1882068614164988,"channel":0,"num_words":3,"start":5.44,"end":6.8999996},{"sentences":[{"text":"Thanks.","start":12.08,"end":12.58,"sentiment":"positive","sentiment_score":0.7280128002166748},{"text":"Please stay on the line.","start":12.970875,"end":14.590875,"sentiment":"neutral","sentiment_score":0.10932496637105941}],"sentiment":"neutral","sentiment_score":0.21243960534532866,"channel":1,"num_words":6,"start":12.08,"end":14.590875}]},"summary":{"result":"success","short":"You record your name and reason for calling. I'll see if this person is available. Abby from TechnoWand. Thanks. Please stay on the line."},"intents":{"segments":[{"text":"Thanks. Please stay on the line.","start_word":18,"end_word":23,"intents":[{"intent":"Record caller information","confidence_score":0.19165272}]}]},"sentiments":{"segments":[{"text":"You record your name and reason for calling. I'll see if this person is available. Abby from TechnoWand.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.03566721826791763},{"text":"Thanks.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.7280128002166748},{"text":"Please stay on the line.","start_word":19,"end_word":23,"sentiment":"neutral","sentiment_score":0.13065634667873385}],"average":{"sentiment":"neutral","sentiment_score":0.09151367459978375}}}}