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The agent apologizes and explains that they are now part of their company's Internet service provider and offers a mobile plan. The customer thanks the agent and the call ends."},"intents":{"segments":[{"text":"You have reached wrong phone number because this is Airtel AU, our business' Internet service provider now in Australia and a mobile plan services. Okay.","start_word":42,"end_word":66,"intents":[{"intent":"Inquire about service provider and location","confidence_score":0.000013611533}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":16,"sentiment":"positive","sentiment_score":0.6250453591346741},{"text":"Hi. I'm and I'm calling from Melbourne Austria. Mhmm. Yeah. My number is 80963. Oh, this is the engine number. Right? Yeah. Indian number. Yeah. You have reached wrong phone number because this is Airtel AU, our business' Internet service provider now in Australia and a mobile plan services. Okay. We Okay. Okay. don't Thank have you. any No name problem. Thank okay.","start_word":17,"end_word":79,"sentiment":"neutral","sentiment_score":-0.033648762851953506},{"text":"Thank you. Have a you. good one.","start_word":80,"end_word":86,"sentiment":"positive","sentiment_score":0.4404296875}],"average":{"sentiment":"neutral","sentiment_score":0.11633108544537402}}}}