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Unfortunately, it's just decided to restart itself, and I've lost absolutely everything. And then it's, like, logged me opened everything back up with, I'm assuming, my old Microsoft account. Well, I can't log in to any because Google logged me out of everything, and I can't get back into anything. And I've I don't know if you're able to recover any of my work I just lost. Yeah. I am. Oh, no. Yeah. No. It it they'll just, like, shut down and restart it again, and then I don't know if it's kind of tried to lobby back in with Microsoft or what, but yeah. Sorry. It wouldn't let me into caper. Every time I try to go into caper, I got this grain. Yep. No. Sorry about that. Yeah. That's alright. And, normally, like, it'd be in Keeper. I could go into Keeper and quickly write it down, but I didn't do that. Didn't think the computer restart by the end before the end of the day. It's all good. Look. Anything bizarre is gonna happen to me a 100%. Yes. Okay. And I've got an Android, but I do have, like, a a u Samsung pass for all my passwords in that, so I can leave it in that too. Yeah. Mhmm. Okay. Beautiful. 0450 188, 282. Yep. Yep. Perfect. There it is. Beautiful. Yep. Perfect. So Google Authenticator. What do we got? Here we go. So it's gonna be change 585828. Beautiful. And we'll probably need probably paper. Yep. 67132. There we go. Okay. Yep. Okay. Perfect. Perfect. Okay. Oh, that's nice. I love it. She's so beautiful. Yeah. I had an email from her when I got back from I had a week off, so I got back this morning and I replied back to email real quick to, you know, get it all started for us. So yeah. No. It's all good. It's just us at the moment getting everything started, but she's so beautiful, honestly. Love her. Yeah. I make sure I was after, I promise. Oh, thank you. I'm just k. Yeah. I can do that side of things really easy. It's this technology that it gets me. My computer is so that's it. It's like it's our first day back from holidays. We're gonna do all the things. No. No. I was I hadn't turned it on since I went away. Yeah. Yep. Right. Right. All good. No. Sounds definitely like my computer. That's for sure. Been a pain. Yep. Just thinking about it. Yeah. I've got nothing here at the moment. Everything could just be closed off. That's fine. No. It's all good to shut down. Yeah. Yep. That's it. Yes. No. Well, this is how it just opened up. I didn't sign in to anything. 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Hey, Daniel. It's Dana from OQ Financial. How are you? I'm good.\n\nLove the work you did on my computer this morning. Unfortunately, it's just decided to restart itself, and I've lost absolutely everything. And then it's, like, logged me opened everything back up with, I'm assuming, my old Microsoft account. Well, I can't log in to any because Google logged me out of everything, and I can't get back into anything. And I've I don't know if you're able to recover any of my work I just lost.\n\nYeah. I am. Oh, no. Yeah. No.\n\nIt it they'll just, like, shut down and restart it again, and then I don't know if it's kind of tried to lobby back in with Microsoft or what, but yeah. Sorry. It wouldn't let me into caper. Every time I try to go into caper, I got this grain. Yep.\n\nNo. Sorry about that. Yeah. That's alright. And, normally, like, it'd be in Keeper.\n\nI could go into Keeper and quickly write it down, but I didn't do that. Didn't think the computer restart by the end before the end of the day. It's all good. Look. Anything bizarre is gonna happen to me a 100%.\n\nYes. Okay. And I've got an Android, but I do have, like, a a u Samsung pass for all my passwords in that, so I can leave it in that too. Yeah. Mhmm.\n\nOkay. Beautiful. 0450 188, 282. Yep. Yep.\n\nPerfect. There it is. Beautiful. Yep. Perfect.\n\nSo Google Authenticator. What do we got? Here we go. So it's gonna be change 585828. Beautiful.\n\nAnd we'll probably need probably paper. Yep. 67132. There we go. Okay.\n\nYep. Okay. Perfect. Perfect. Okay.\n\nOh, that's nice. I love it. She's so beautiful. Yeah. I had an email from her when I got back from I had a week off, so I got back this morning and I replied back to email real quick to, you know, get it all started for us.\n\nSo yeah. No. It's all good. It's just us at the moment getting everything started, but she's so beautiful, honestly. Love her.\n\nYeah. I make sure I was after, I promise. Oh, thank you. I'm just k. Yeah.\n\nI can do that side of things really easy. It's this technology that it gets me. My computer is so that's it. It's like it's our first day back from holidays. We're gonna do all the things.\n\nNo. No. I was I hadn't turned it on since I went away. Yeah. Yep.\n\nRight. Right. All good. No. Sounds definitely like my computer.\n\nThat's for sure. Been a pain. Yep. Just thinking about it. Yeah.\n\nI've got nothing here at the moment. Everything could just be closed off. That's fine. No. It's all good to shut down.\n\nYeah. Yep. That's it. Yes. No.\n\nWell, this is how it just opened up. I didn't sign in to anything. Yeah.","paragraphs":[{"sentences":[{"text":"No.","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.02719549275934696},{"text":"Hey, Daniel.","start":39.885,"end":40.605,"sentiment":"neutral","sentiment_score":0.11443538218736649},{"text":"It's Dana from OQ Financial.","start":40.605,"end":42.304996,"sentiment":"neutral","sentiment_score":0.15138830244541168},{"text":"How are you?","start":42.364998,"end":43.184998,"sentiment":"neutral","sentiment_score":0.15924115975697836},{"text":"I'm good.","start":45.085,"end":46.065,"sentiment":"positive","sentiment_score":0.4792468845844269}],"sentiment":"neutral","sentiment_score":0.18840192444622517,"num_words":13,"start":1.36,"end":46.065},{"sentences":[{"text":"Love the work you did on my computer this morning.","start":46.765,"end":49.164997,"sentiment":"positive","sentiment_score":0.5861460566520691},{"text":"Unfortunately, it's just decided to restart itself, and I've lost absolutely everything.","start":49.164997,"end":54.32,"sentiment":"negative","sentiment_score":-0.4480484450856845},{"text":"And then it's, like, logged me opened everything back up with, I'm assuming, my old Microsoft account.","start":54.38,"end":60.88,"sentiment":"neutral","sentiment_score":-0.16395354796858394},{"text":"Well, I can't log in to any because Google logged me out of everything, and I can't get back into anything.","start":65.145,"end":71.965,"sentiment":"negative","sentiment_score":-0.4085828307129088},{"text":"And I've I don't know if you're able to recover any of my work I just lost.","start":72.665,"end":76.685,"sentiment":"negative","sentiment_score":-0.40848344564437866}],"sentiment":"neutral","sentiment_score":-0.23151674169998665,"num_words":77,"start":46.765,"end":76.685},{"sentences":[{"text":"Yeah.","start":80.17,"end":80.67,"sentiment":"neutral","sentiment_score":-0.01233228389173746},{"text":"I 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caper.","start":109.28,"end":110.560005,"sentiment":"negative","sentiment_score":-0.4087290068467458},{"text":"Every time I try to go into caper, I got this grain.","start":110.560005,"end":113.060005,"sentiment":"neutral","sentiment_score":-0.2605278839667638},{"text":"Yep.","start":118.16,"end":118.66,"sentiment":"neutral","sentiment_score":-0.07123249024152756}],"sentiment":"neutral","sentiment_score":-0.1905843108600261,"num_words":51,"start":89.21,"end":118.66},{"sentences":[{"text":"No.","start":122.645,"end":123.145,"sentiment":"neutral","sentiment_score":-0.21606001257896423},{"text":"Sorry about that.","start":124.80499,"end":125.945,"sentiment":"neutral","sentiment_score":-0.10443547864754994},{"text":"Yeah.","start":132.18,"end":132.65999,"sentiment":"neutral","sentiment_score":0.1204182356595993},{"text":"That's alright.","start":132.65999,"end":133.48,"sentiment":"neutral","sentiment_score":0.177596315741539},{"text":"And, normally, like, it'd be in Keeper.","start":133.54,"end":134.9,"sentiment":"neutral","sentiment_score":0.093012236058712}],"sentiment":"neutral","sentiment_score":0.04266643364514623,"num_words":14,"start":122.645,"end":134.9},{"sentences":[{"text":"I could go into Keeper and quickly write it down, but I didn't do that.","start":134.9,"end":138.01999,"sentiment":"neutral","sentiment_score":0.024505313485860825},{"text":"Didn't think the computer restart by the end before the end of the day.","start":138.01999,"end":141.15999,"sentiment":"neutral","sentiment_score":-0.017836049664765596},{"text":"It's all good.","start":145.555,"end":146.435,"sentiment":"positive","sentiment_score":0.5159481763839722},{"text":"Look.","start":146.435,"end":146.67499,"sentiment":"neutral","sentiment_score":0.2403530478477478},{"text":"Anything bizarre is gonna happen to me a 100%.","start":146.67499,"end":149.415,"sentiment":"neutral","sentiment_score":0.1073759032620324}],"sentiment":"neutral","sentiment_score":0.06839180269855119,"num_words":42,"start":134.9,"end":149.415},{"sentences":[{"text":"Yes.","start":167.265,"end":167.765,"sentiment":"neutral","sentiment_score":0.1229637861251831},{"text":"Okay.","start":170.22499,"end":170.72499,"sentiment":"neutral","sentiment_score":0.0954759195446968},{"text":"And I've got an Android, but I do have, like, a a u Samsung pass for all my passwords in that, so I can leave it in that too.","start":177.905,"end":184.61,"sentiment":"neutral","sentiment_score":0.1298493899661919},{"text":"Yeah.","start":184.61,"end":185.11,"sentiment":"neutral","sentiment_score":0.18061059713363647},{"text":"Mhmm.","start":187.25,"end":187.75,"sentiment":"neutral","sentiment_score":0.0853312760591507}],"sentiment":"neutral","sentiment_score":0.12878829963279492,"num_words":33,"start":167.265,"end":187.75},{"sentences":[{"text":"Okay.","start":195.505,"end":196.005,"sentiment":"neutral","sentiment_score":0.19578061997890472},{"text":"Beautiful.","start":196.225,"end":196.725,"sentiment":"positive","sentiment_score":0.40300267934799194},{"text":"0450 188, 282.","start":205.345,"end":211.66,"sentiment":"neutral","sentiment_score":0.03404667600989342},{"text":"Yep.","start":213.08,"end":213.58,"sentiment":"neutral","sentiment_score":0.2571478486061096},{"text":"Yep.","start":218.92,"end":219.32,"sentiment":"neutral","sentiment_score":0.17047271132469177}],"sentiment":"neutral","sentiment_score":0.16122055532676832,"num_words":7,"start":195.505,"end":219.32},{"sentences":[{"text":"Perfect.","start":219.32,"end":219.82,"sentiment":"positive","sentiment_score":0.5643250346183777},{"text":"There it is.","start":223.675,"end":224.475,"sentiment":"positive","sentiment_score":0.38224850098292035},{"text":"Beautiful.","start":224.475,"end":224.975,"sentiment":"positive","sentiment_score":0.6213997006416321},{"text":"Yep.","start":226.63501,"end":227.13501,"sentiment":"neutral","sentiment_score":0.12298886477947236},{"text":"Perfect.","start":227.27501,"end":227.77501,"sentiment":"neutral","sentiment_score":0.29133152961730957}],"sentiment":"positive","sentiment_score":0.39239866180079325,"num_words":7,"start":219.32,"end":227.77501},{"sentences":[{"text":"So Google Authenticator.","start":227.835,"end":229.05501,"sentiment":"neutral","sentiment_score":0.07582298666238785},{"text":"What do we got?","start":230.075,"end":231.05501,"sentiment":"neutral","sentiment_score":0.03627023985609412},{"text":"Here we go.","start":234.23,"end":234.79,"sentiment":"neutral","sentiment_score":0.03520789556205273},{"text":"So it's gonna be change 585828.","start":234.79,"end":241.20999,"sentiment":"neutral","sentiment_score":0.04557725662986437},{"text":"Beautiful.","start":241.98999,"end":242.48999,"sentiment":"positive","sentiment_score":0.5835809707641602}],"sentiment":"neutral","sentiment_score":0.07854224215535556,"num_words":17,"start":227.835,"end":242.48999},{"sentences":[{"text":"And we'll probably need probably paper.","start":269.22,"end":273.405,"sentiment":"neutral","sentiment_score":0.004250405007041991},{"text":"Yep.","start":273.625,"end":274.125,"sentiment":"neutral","sentiment_score":0.011276662349700928},{"text":"67132.","start":278.585,"end":280.685,"sentiment":"neutral","sentiment_score":0.007812406867742539},{"text":"There we go.","start":297.175,"end":298.075,"sentiment":"neutral","sentiment_score":0.028508863722284634},{"text":"Okay.","start":312.79,"end":313.29,"sentiment":"neutral","sentiment_score":0.045142292976379395}],"sentiment":"neutral","sentiment_score":0.01460503195024406,"num_words":12,"start":269.22,"end":313.29},{"sentences":[{"text":"Yep.","start":315.27002,"end":315.77002,"sentiment":"neutral","sentiment_score":0.05987895652651787},{"text":"Okay.","start":327.525,"end":328.005,"sentiment":"neutral","sentiment_score":0.07248186320066452},{"text":"Perfect.","start":328.005,"end":328.505,"sentiment":"neutral","sentiment_score":0.1313859224319458},{"text":"Perfect.","start":328.645,"end":329.145,"sentiment":"neutral","sentiment_score":0.1311975121498108},{"text":"Okay.","start":337.7,"end":338.2,"sentiment":"neutral","sentiment_score":0.1397925317287445}],"sentiment":"neutral","sentiment_score":0.1069473572075367,"num_words":5,"start":315.27002,"end":338.2},{"sentences":[{"text":"Oh, that's nice.","start":348.435,"end":349.315,"sentiment":"positive","sentiment_score":0.44297372301419574},{"text":"I love it.","start":349.315,"end":349.875,"sentiment":"positive","sentiment_score":0.6806104381879171},{"text":"She's so beautiful.","start":349.875,"end":350.775,"sentiment":"positive","sentiment_score":0.6046239137649536},{"text":"Yeah.","start":359.17,"end":359.57,"sentiment":"neutral","sentiment_score":0.039492860436439514},{"text":"I had an email from her when I got back from I had a week off, so I got back this morning and I replied back to email real quick to, you know, get it all started for us.","start":359.57,"end":367.65002,"sentiment":"neutral","sentiment_score":0.07848128456717883}],"sentiment":"neutral","sentiment_score":0.16907933027464517,"num_words":49,"start":348.435,"end":367.65002},{"sentences":[{"text":"So yeah.","start":367.65002,"end":368.47,"sentiment":"neutral","sentiment_score":0.1542968600988388},{"text":"No.","start":373.03497,"end":373.53497,"sentiment":"neutral","sentiment_score":-0.06317724287509918},{"text":"It's all good.","start":376.395,"end":377.51498,"sentiment":"positive","sentiment_score":0.5800350308418274},{"text":"It's just us at the moment getting everything started, but she's so beautiful, honestly.","start":377.51498,"end":381.29498,"sentiment":"positive","sentiment_score":0.5324697366782597},{"text":"Love her.","start":381.51498,"end":382.25497,"sentiment":"positive","sentiment_score":0.7450014054775238}],"sentiment":"positive","sentiment_score":0.4968227588317611,"num_words":22,"start":367.65002,"end":382.25497},{"sentences":[{"text":"Yeah.","start":385.74,"end":386.24,"sentiment":"neutral","sentiment_score":0.1081375777721405},{"text":"I make sure I was after, I 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first day back from holidays.","start":415.44998,"end":417.68997,"sentiment":"neutral","sentiment_score":0.11251892811722225},{"text":"We're gonna do all the things.","start":417.68997,"end":419.46997,"sentiment":"neutral","sentiment_score":0.15764139841000238}],"sentiment":"neutral","sentiment_score":0.19389233556953636,"num_words":37,"start":400.395,"end":419.46997},{"sentences":[{"text":"No.","start":436.34998,"end":436.66998,"sentiment":"neutral","sentiment_score":-0.08650869131088257},{"text":"No.","start":436.66998,"end":437.06998,"sentiment":"neutral","sentiment_score":-0.08407558500766754},{"text":"I was I hadn't turned it on since I went 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So we can direct your call correctly, please select from one of the following options. For customer IT support, press 1. Please hold while we transfer your call to the next available representative. Hello. Daniel speaking. Good. How are you? Did you did you log in to the Dana t profile or the other one? Okay. Can you just hold on. You are logged in. Okay. So oh, cool. So I thought you meant you the Windows did that thing again. Okay. You kinda understand me. Hang on. Okay. Yeah. Okay. So your Microsoft that's alright. Your Microsoft login is just asking you to sign in again. So you just need to click sign in, and then your password's all saved in your Cape Grey account because you need to get into Google. Yeah. You need to get into Google first. So it says here, sign in again with Google, and I probably didn't give you your Google password. That's probably why. Okay. Hold on. Now you it's not your fault. All good. I think because you left, and then I thought I just did everything. Yeah. Yeah. It's a bit of a weird one. Shouldn't restart it on you, but I will fix that up. Don't worry. It's it's not you. It's me. Get this password. So with the Google password, I recommend you store this outside of Keeper because you need that to be able to get into everything pretty much. It's gonna be randomly generated, but just put it in, like, your like, do you have an iPhone? Perfect. Perfect. Perfect. Yep. So just do that. I would just either just, like, send it to yourself. You can use, like, the SMS. Yeah. You know what? I'll SMS it to you. Hold on. Give me a sec. It's that now. I don't so forget. Okay. And what's your mobile number? Yep. Yep. 282. Perfect. Cool. So you it'll just come from Vandaltech. You can just set up while I'm doing this for you. Give me one second to get it when you're ready. I thought it was all 58. That would have been really lucky. Come on. Don't make us do it again. Thank you. Okay. Number two. Yeah. I need you on the phone. Okay. Alright. So that should be in. Come on. You're gonna go green? Cool. Sounds weird. Alright. So your OneDrive has been added to the computer. So anything on your desktop documents and pictures folders automatically gets synced to your OneDrive account. And, also, any documents you have open that sort of quick may it should have the, like, auto recovery or auto save. So if there's anything you can't see, we'll see if it's in there. We'll have if you open different than that, potentially not, but there should be a, like, a recovery option. So we'll we'll have a look. My mom said you're really lovely, by the way. Yeah. She yeah. She's probably I I don't know where everything's at, but I think she's probably waiting to get back to you, I'm guessing. So yeah. Oh, nice. Oh, cool. Yeah. Nice. Nice. Awesome. Yeah. I thought she might you might be waiting on her again, so I'll I was gonna give her a little follow-up for you. No. She's she's a she's a good egg. No. Of course. I trust you guys. That's why I told her. I said if I'm gonna trust anyone, definitely Google these guys. And Connor said, I think Dana's gonna be the perfect companion for her. Don't worry. We'll we we can fix that. It wants to behave. That's for sure. Fire up. Yep. Quite literally. My I was curious. Did did this only happen to you okay. Had you turned your laptop on after the break like, sorry, just, like, during the break? Okay. That's why it happened. Yeah. That's why it happened today because I was thinking you might have been using it on the break just, like, to turn it on and look at something maybe or something. And, yeah, it was a bit weird that it just happened today, but that makes sense because you probably so I think it was a bad Microsoft update, and you must have gotten it before you left. And then when you shut down, they just when you turned it back on, it hadn't had the chance to to cause that problem yet. Yeah. And why the heck this is happening? This is so annoying. Looks like it just doesn't wanna behave. This is Microsoft. Stand with Microsoft. Trust me. Yep. Sorry about that. Just create this again. 15. So why are you not letting me copy? So that's gonna work. Maybe? No damn sign. It's thinking too hard. That's for sure. This is too long. Nobody's taking so long. Alright. Let's just close everything Microsoft for later in case that's the problem. Get rid of that. Yeah. Cool. Anything in Chrome is important? Cool. Let's just do a full fresh. Okay. Let's see what they have. Just try one different application. Dude, I've copied this password a thousand times. Sure. Yes. Even though we already have it. Stupid thing. So why are you asking me something I already have? It's so dumb. We have all this AI and everything, and we can't do something so simple. Pisses me off. So I'm feeling this is gonna be a restart situation. Oh, hold on. You signed in to Dana t. Right? Not Dana Taylor? Oh, okay. Alright. I'm wondering if I just on the wrong profile even though the other one shouldn't be working anymore. But anyway, let's just make sure. So when you when it restarted, it just signed you back in. You didn't even push the PIN or anything? 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to Vandal Tech Studio. So we can direct your call correctly, please select from one of the following options. For customer IT support, press 1. Please hold while we transfer your call to the next available representative. Hello.\n\nDaniel speaking. Good. How are you? Did you did you log in to the Dana t profile or the other one? Okay.\n\nCan you just hold on. You are logged in. Okay. So oh, cool. So I thought you meant you the Windows did that thing again.\n\nOkay. You kinda understand me. Hang on. Okay. Yeah.\n\nOkay. So your Microsoft that's alright. Your Microsoft login is just asking you to sign in again. So you just need to click sign in, and then your password's all saved in your Cape Grey account because you need to get into Google. Yeah.\n\nYou need to get into Google first. So it says here, sign in again with Google, and I probably didn't give you your Google password. That's probably why. Okay. Hold on.\n\nNow you it's not your fault. All good. I think because you left, and then I thought I just did everything. Yeah. Yeah.\n\nIt's a bit of a weird one. Shouldn't restart it on you, but I will fix that up. Don't worry. It's it's not you. It's me.\n\nGet this password. So with the Google password, I recommend you store this outside of Keeper because you need that to be able to get into everything pretty much. It's gonna be randomly generated, but just put it in, like, your like, do you have an iPhone? Perfect. Perfect.\n\nPerfect. Yep. So just do that. I would just either just, like, send it to yourself. You can use, like, the SMS.\n\nYeah. You know what? I'll SMS it to you. Hold on. Give me a sec.\n\nIt's that now. I don't so forget. Okay. And what's your mobile number? Yep.\n\nYep. 282. Perfect. Cool. So you it'll just come from Vandaltech.\n\nYou can just set up while I'm doing this for you. Give me one second to get it when you're ready. I thought it was all 58. That would have been really lucky. Come on.\n\nDon't make us do it again. Thank you. Okay. Number two. Yeah.\n\nI need you on the phone. Okay. Alright. So that should be in. Come on.\n\nYou're gonna go green? Cool. Sounds weird. Alright. So your OneDrive has been added to the computer.\n\nSo anything on your desktop documents and pictures folders automatically gets synced to your OneDrive account. And, also, any documents you have open that sort of quick may it should have the, like, auto recovery or auto save. So if there's anything you can't see, we'll see if it's in there. We'll have if you open different than that, potentially not, but there should be a, like, a recovery option. So we'll we'll have a look.\n\nMy mom said you're really lovely, by the way. Yeah. She yeah. She's probably I I don't know where everything's at, but I think she's probably waiting to get back to you, I'm guessing. So yeah.\n\nOh, nice. Oh, cool. Yeah. Nice. Nice.\n\nAwesome. Yeah. I thought she might you might be waiting on her again, so I'll I was gonna give her a little follow-up for you. No. She's she's a she's a good egg.\n\nNo. Of course. I trust you guys. That's why I told her. I said if I'm gonna trust anyone, definitely Google these guys.\n\nAnd Connor said, I think Dana's gonna be the perfect companion for her. Don't worry. We'll we we can fix that. It wants to behave. That's for sure.\n\nFire up. Yep. Quite literally. My I was curious. Did did this only happen to you okay.\n\nHad you turned your laptop on after the break like, sorry, just, like, during the break? Okay. That's why it happened. Yeah. That's why it happened today because I was thinking you might have been using it on the break just, like, to turn it on and look at something maybe or something.\n\nAnd, yeah, it was a bit weird that it just happened today, but that makes sense because you probably so I think it was a bad Microsoft update, and you must have gotten it before you left. And then when you shut down, they just when you turned it back on, it hadn't had the chance to to cause that problem yet. Yeah. And why the heck this is happening? This is so annoying.\n\nLooks like it just doesn't wanna behave. This is Microsoft. Stand with Microsoft. Trust me. Yep.\n\nSorry about that. Just create this again. 15. So why are you not letting me copy? So that's gonna work.\n\nMaybe? No damn sign. It's thinking too hard. That's for sure. This is too long.\n\nNobody's taking so long. Alright. Let's just close everything Microsoft for later in case that's the problem. Get rid of that. Yeah.\n\nCool. Anything in Chrome is important? Cool. Let's just do a full fresh. Okay.\n\nLet's see what they have. Just try one different application. Dude, I've copied this password a thousand times. Sure. Yes.\n\nEven though we already have it. Stupid thing. So why are you asking me something I already have? It's so dumb. We have all this AI and everything, and we can't do something so simple.\n\nPisses me off. So I'm feeling this is gonna be a restart situation. Oh, hold on. You signed in to Dana t. Right?\n\nNot Dana Taylor? Oh, okay. Alright. I'm wondering if I just on the wrong profile even though the other one shouldn't be working anymore. But anyway, let's just make sure.\n\nSo when you when it restarted, it just signed you back in. You didn't even push the PIN or anything? Nope.","paragraphs":[{"sentences":[{"text":"Welcome to Vandal Tech Studio.","start":1.04,"end":2.98,"sentiment":"neutral","sentiment_score":0.06258063167333602},{"text":"So we can direct your call correctly, please select from one of the following options.","start":3.4399998,"end":8.18,"sentiment":"neutral","sentiment_score":0.05681368187069893},{"text":"For customer IT support, press 1.","start":8.88,"end":12.099999,"sentiment":"neutral","sentiment_score":0.019646902413417894},{"text":"Please hold while we transfer your call to the next available representative.","start":13.735,"end":17.835,"sentiment":"neutral","sentiment_score":0.01023075582149128},{"text":"Hello.","start":38.07,"end":38.55,"sentiment":"neutral","sentiment_score":0.033420875668525696}],"sentiment":"neutral","sentiment_score":0.03690204478036135,"num_words":39,"start":1.04,"end":38.55},{"sentences":[{"text":"Daniel speaking.","start":38.55,"end":39.45,"sentiment":"neutral","sentiment_score":0.03132844716310501},{"text":"Good.","start":43.484997,"end":43.725,"sentiment":"neutral","sentiment_score":0.27953529357910156},{"text":"How are you?","start":43.725,"end":44.545,"sentiment":"neutral","sentiment_score":0.19836019476254782},{"text":"Did you did you log in to the Dana t profile or the other one?","start":59.28,"end":64.82,"sentiment":"neutral","sentiment_score":-0.08986934348940849},{"text":"Okay.","start":68.16,"end":68.66,"sentiment":"neutral","sentiment_score":-0.3198372721672058}],"sentiment":"neutral","sentiment_score":-0.03320930237797173,"num_words":22,"start":38.55,"end":68.66},{"sentences":[{"text":"Can you just hold on.","start":77.424995,"end":79.905,"sentiment":"neutral","sentiment_score":-0.10722787827253341},{"text":"You are logged in.","start":79.905,"end":80.88,"sentiment":"neutral","sentiment_score":-0.022181438514962792},{"text":"Okay.","start":81.119995,"end":81.619995,"sentiment":"neutral","sentiment_score":-0.00352534931153059},{"text":"So oh, cool.","start":82.24,"end":83.36,"sentiment":"neutral","sentiment_score":0.046442024409770966},{"text":"So I thought you meant you the Windows did that thing again.","start":83.36,"end":86.799995,"sentiment":"neutral","sentiment_score":-0.095051733776927}],"sentiment":"neutral","sentiment_score":-0.06518740907311439,"num_words":25,"start":77.424995,"end":86.799995},{"sentences":[{"text":"Okay.","start":86.799995,"end":87.03999,"sentiment":"neutral","sentiment_score":-0.0349176749587059},{"text":"You kinda understand me.","start":87.03999,"end":88.5,"sentiment":"neutral","sentiment_score":-0.05790109001100063},{"text":"Hang on.","start":90.32,"end":91.06,"sentiment":"neutral","sentiment_score":-0.15653929859399796},{"text":"Okay.","start":93.759995,"end":94.259995,"sentiment":"neutral","sentiment_score":-0.104872964322567},{"text":"Yeah.","start":98.05499,"end":98.295,"sentiment":"neutral","sentiment_score":-0.047350525856018066}],"sentiment":"neutral","sentiment_score":-0.0813137913743655,"num_words":9,"start":86.799995,"end":98.295},{"sentences":[{"text":"Okay.","start":98.295,"end":98.795,"sentiment":"neutral","sentiment_score":-0.04055396094918251},{"text":"So your Microsoft that's alright.","start":98.935,"end":101.015,"sentiment":"neutral","sentiment_score":-0.07770725190639496},{"text":"Your Microsoft login is just asking you to sign in again.","start":101.015,"end":103.655,"sentiment":"neutral","sentiment_score":-0.09510345079682091},{"text":"So you just need to click sign in, and then your password's all saved in your Cape Grey account because you need to get into Google.","start":103.655,"end":112.96,"sentiment":"neutral","sentiment_score":-0.10654049631781302},{"text":"Yeah.","start":113.5,"end":113.74,"sentiment":"neutral","sentiment_score":-0.08618032187223434}],"sentiment":"neutral","sentiment_score":-0.09844230466776273,"num_words":44,"start":98.295,"end":113.74},{"sentences":[{"text":"You need to get into Google first.","start":113.74,"end":115.18,"sentiment":"neutral","sentiment_score":-0.10597755653517586},{"text":"So it says here, sign in again with Google, and I probably didn't give you your Google password.","start":115.18,"end":122.21999,"sentiment":"neutral","sentiment_score":-0.1440801192075014},{"text":"That's probably why.","start":122.21999,"end":123.435,"sentiment":"neutral","sentiment_score":-0.18331912656625113},{"text":"Okay.","start":124.634995,"end":125.134995,"sentiment":"neutral","sentiment_score":-0.06800864636898041},{"text":"Hold on.","start":125.274994,"end":126.015,"sentiment":"neutral","sentiment_score":-0.07417804095894098}],"sentiment":"neutral","sentiment_score":-0.13230990804731846,"num_words":31,"start":113.74,"end":126.015},{"sentences":[{"text":"Now you it's not your fault.","start":126.475,"end":127.755,"sentiment":"neutral","sentiment_score":0.004524692893028259},{"text":"All good.","start":127.755,"end":128.41501,"sentiment":"positive","sentiment_score":0.5326201468706131},{"text":"I think because you left, and then I thought I just did everything.","start":128.955,"end":131.69499,"sentiment":"neutral","sentiment_score":0.07616216058914478},{"text":"Yeah.","start":138.49,"end":138.99,"sentiment":"neutral","sentiment_score":-0.005835488438606262},{"text":"Yeah.","start":141.53,"end":141.85,"sentiment":"neutral","sentiment_score":0.004222601652145386}],"sentiment":"neutral","sentiment_score":0.09047320225964421,"num_words":23,"start":126.475,"end":141.85},{"sentences":[{"text":"It's a bit of a weird one.","start":141.85,"end":143.05,"sentiment":"neutral","sentiment_score":-0.10171563337956156},{"text":"Shouldn't restart it on you, but I will fix that up.","start":143.05,"end":145.79001,"sentiment":"neutral","sentiment_score":0.008459078656001524},{"text":"Don't worry.","start":150.73,"end":151.21,"sentiment":"neutral","sentiment_score":0.10971076786518097},{"text":"It's it's not you.","start":151.21,"end":152.01,"sentiment":"neutral","sentiment_score":0.04717951733618975},{"text":"It's me.","start":152.01,"end":152.75,"sentiment":"neutral","sentiment_score":0.04955912381410599}],"sentiment":"neutral","sentiment_score":-0.004296219836060817,"num_words":26,"start":141.85,"end":152.75},{"sentences":[{"text":"Get this password.","start":156.91501,"end":157.975,"sentiment":"neutral","sentiment_score":0.09601216514905293},{"text":"So with the Google password, I recommend you store this outside of Keeper because you need that to be able to get into everything pretty much.","start":162.995,"end":170.1,"sentiment":"neutral","sentiment_score":0.13720820041803214},{"text":"It's gonna be randomly generated, but just put it in, like, your like, do you have an iPhone?","start":171.6,"end":177.06,"sentiment":"neutral","sentiment_score":0.09499960537585947},{"text":"Perfect.","start":182.265,"end":182.765,"sentiment":"neutral","sentiment_score":0.31007200479507446},{"text":"Perfect.","start":183.545,"end":184.045,"sentiment":"neutral","sentiment_score":0.182921901345253}],"sentiment":"neutral","sentiment_score":0.12364156141268964,"num_words":49,"start":156.91501,"end":184.045},{"sentences":[{"text":"Perfect.","start":185.065,"end":185.565,"sentiment":"neutral","sentiment_score":0.3116527199745178},{"text":"Yep.","start":185.625,"end":185.945,"sentiment":"neutral","sentiment_score":0.19127099215984344},{"text":"So just do that.","start":185.945,"end":187.085,"sentiment":"neutral","sentiment_score":0.18472333624958992},{"text":"I would just either just, like, send it to yourself.","start":188.345,"end":191.085,"sentiment":"neutral","sentiment_score":0.09284686520695687},{"text":"You can use, like, the SMS.","start":192.185,"end":193.465,"sentiment":"neutral","sentiment_score":0.10141485184431076}],"sentiment":"neutral","sentiment_score":0.12630794637582518,"num_words":22,"start":185.065,"end":193.465},{"sentences":[{"text":"Yeah.","start":193.465,"end":193.625,"sentiment":"neutral","sentiment_score":0.07177296280860901},{"text":"You know what?","start":193.625,"end":194.185,"sentiment":"neutral","sentiment_score":0.060326144099235535},{"text":"I'll SMS it to you.","start":194.185,"end":195.145,"sentiment":"neutral","sentiment_score":0.08093192875385284},{"text":"Hold on.","start":195.145,"end":195.88501,"sentiment":"neutral","sentiment_score":0.06078963726758957},{"text":"Give me a sec.","start":196.64,"end":197.54001,"sentiment":"neutral","sentiment_score":0.24946992471814156}],"sentiment":"neutral","sentiment_score":0.11845800081888834,"num_words":15,"start":193.465,"end":197.54001},{"sentences":[{"text":"It's that now.","start":201.44,"end":202.08,"sentiment":"neutral","sentiment_score":0.20126754542191824},{"text":"I don't so forget.","start":202.08,"end":202.96,"sentiment":"neutral","sentiment_score":0.1257960256189108},{"text":"Okay.","start":202.96,"end":203.44,"sentiment":"neutral","sentiment_score":0.07445931434631348},{"text":"And what's your mobile number?","start":203.44,"end":204.82,"sentiment":"neutral","sentiment_score":0.05778292864561081},{"text":"Yep.","start":207.44,"end":207.94,"sentiment":"neutral","sentiment_score":0.03721389174461365}],"sentiment":"neutral","sentiment_score":0.10768389914716993,"num_words":14,"start":201.44,"end":207.94},{"sentences":[{"text":"Yep.","start":209.80501,"end":210.30501,"sentiment":"neutral","sentiment_score":0.04026726633310318},{"text":"282.","start":212.045,"end":212.765,"sentiment":"neutral","sentiment_score":0.04868217930197716},{"text":"Perfect.","start":212.765,"end":213.265,"sentiment":"neutral","sentiment_score":0.3188803791999817},{"text":"Cool.","start":214.845,"end":215.16501,"sentiment":"positive","sentiment_score":0.3696578741073608},{"text":"So you it'll just come from Vandaltech.","start":215.16501,"end":216.865,"sentiment":"neutral","sentiment_score":0.20761364485536302}],"sentiment":"neutral","sentiment_score":0.202798473902724,"num_words":11,"start":209.80501,"end":216.865},{"sentences":[{"text":"You can just set up while I'm doing this for you.","start":216.925,"end":219.025,"sentiment":"neutral","sentiment_score":0.23276045647534457},{"text":"Give me one second to get it when you're ready.","start":224.2,"end":225.98,"sentiment":"neutral","sentiment_score":0.2732479855418205},{"text":"I thought it was all 58.","start":243.69499,"end":244.97499,"sentiment":"neutral","sentiment_score":0.2309455027182897},{"text":"That would have been really lucky.","start":244.97499,"end":246.355,"sentiment":"neutral","sentiment_score":0.13513672600189844},{"text":"Come on.","start":260.8,"end":261.62,"sentiment":"neutral","sentiment_score":-0.00797007605433464}],"sentiment":"neutral","sentiment_score":0.21352565991027014,"num_words":35,"start":216.925,"end":261.62},{"sentences":[{"text":"Don't make us do it again.","start":265.095,"end":266.215,"sentiment":"neutral","sentiment_score":-0.15202190478642783},{"text":"Thank you.","start":266.215,"end":266.855,"sentiment":"neutral","sentiment_score":0.24160653352737427},{"text":"Okay.","start":266.855,"end":267.355,"sentiment":"neutral","sentiment_score":0.021997077390551567},{"text":"Number two.","start":268.855,"end":269.755,"sentiment":"neutral","sentiment_score":0.009711142163723707},{"text":"Yeah.","start":271.495,"end":271.615,"sentiment":"neutral","sentiment_score":0.0020213378593325615}],"sentiment":"neutral","sentiment_score":-0.03212313850720724,"num_words":12,"start":265.095,"end":271.615},{"sentences":[{"text":"I need you on the phone.","start":271.615,"end":272.875,"sentiment":"neutral","sentiment_score":-0.0011388498824089766},{"text":"Okay.","start":281.4,"end":281.9,"sentiment":"neutral","sentiment_score":0.018612558022141457},{"text":"Alright.","start":282.43997,"end":282.84,"sentiment":"neutral","sentiment_score":0.035119250416755676},{"text":"So that should be in.","start":282.84,"end":283.97998,"sentiment":"neutral","sentiment_score":0.04081908017396927},{"text":"Come on.","start":289.975,"end":290.375,"sentiment":"neutral","sentiment_score":0.015528718475252388}],"sentiment":"neutral","sentiment_score":0.018803436464319628,"num_words":15,"start":271.615,"end":290.375},{"sentences":[{"text":"You're gonna go green?","start":290.375,"end":291.435,"sentiment":"neutral","sentiment_score":0.010684656910598278},{"text":"Cool.","start":293.415,"end":293.915,"sentiment":"neutral","sentiment_score":0.05808191746473312},{"text":"Sounds weird.","start":296.615,"end":297.415,"sentiment":"neutral","sentiment_score":0.011662878096103668},{"text":"Alright.","start":297.415,"end":297.915,"sentiment":"neutral","sentiment_score":0.03251097351312637},{"text":"So your OneDrive has been added to the computer.","start":305.41,"end":309.19,"sentiment":"neutral","sentiment_score":0.042772274257408247}],"sentiment":"neutral","sentiment_score":0.03185927900759613,"num_words":17,"start":290.375,"end":309.19},{"sentences":[{"text":"So anything on your desktop documents and pictures folders automatically gets synced to your OneDrive account.","start":309.33,"end":314.87,"sentiment":"neutral","sentiment_score":0.04007434251252562},{"text":"And, also, any documents you have open that sort of quick may it should have the, like, auto recovery or auto save.","start":316.28998,"end":324.685,"sentiment":"neutral","sentiment_score":0.03535208766433326},{"text":"So if there's anything you can't see, we'll see if it's in there.","start":324.685,"end":327.505,"sentiment":"neutral","sentiment_score":0.015349758932223687},{"text":"We'll have if you open different than that, potentially not, but there should be a, like, a recovery option.","start":330.365,"end":336.16998,"sentiment":"neutral","sentiment_score":0.0649831130316383},{"text":"So we'll we'll have a look.","start":336.16998,"end":337.55,"sentiment":"neutral","sentiment_score":0.05168359354138374}],"sentiment":"neutral","sentiment_score":0.041621881365579996,"num_words":76,"start":309.33,"end":337.55},{"sentences":[{"text":"My mom said you're really lovely, by the way.","start":345.815,"end":347.995,"sentiment":"positive","sentiment_score":0.3390403952863481},{"text":"Yeah.","start":351.73502,"end":352.23502,"sentiment":"neutral","sentiment_score":0.11432325839996338},{"text":"She yeah.","start":352.295,"end":353.73502,"sentiment":"neutral","sentiment_score":0.060940755531191826},{"text":"She's probably I I don't know where everything's at, but I think she's probably waiting to get back to you, I'm guessing.","start":353.73502,"end":358.45502,"sentiment":"neutral","sentiment_score":0.008839932503178716},{"text":"So yeah.","start":358.45502,"end":363.38998,"sentiment":"neutral","sentiment_score":0.04190850164741278}],"sentiment":"neutral","sentiment_score":0.09905177348345104,"num_words":36,"start":345.815,"end":363.38998},{"sentences":[{"text":"Oh, nice.","start":363.38998,"end":364.05,"sentiment":"neutral","sentiment_score":0.1794104427099228},{"text":"Oh, cool.","start":366.66998,"end":367.33,"sentiment":"neutral","sentiment_score":0.24186276644468307},{"text":"Yeah.","start":367.87,"end":368.18997,"sentiment":"neutral","sentiment_score":0.13081619143486023},{"text":"Nice.","start":368.18997,"end":368.50998,"sentiment":"positive","sentiment_score":0.3480616509914398},{"text":"Nice.","start":368.50998,"end":368.99,"sentiment":"positive","sentiment_score":0.42482829093933105}],"sentiment":"neutral","sentiment_score":0.24946465023926326,"num_words":7,"start":363.38998,"end":368.99},{"sentences":[{"text":"Awesome.","start":368.99,"end":369.49,"sentiment":"positive","sentiment_score":0.46095529198646545},{"text":"Yeah.","start":369.94998,"end":370.18997,"sentiment":"neutral","sentiment_score":0.13383156061172485},{"text":"I thought she might you might be waiting on her again, so I'll I was gonna give her a little follow-up for you.","start":370.18997,"end":376.155,"sentiment":"neutral","sentiment_score":-0.007438331852545557},{"text":"No.","start":382.855,"end":383.17502,"sentiment":"neutral","sentiment_score":0.16498973965644836},{"text":"She's she's a she's a good egg.","start":383.17502,"end":385.035,"sentiment":"neutral","sentiment_score":0.3259756224496024}],"sentiment":"neutral","sentiment_score":0.08698558535737295,"num_words":33,"start":368.99,"end":385.035},{"sentences":[{"text":"No.","start":388.68,"end":388.92,"sentiment":"neutral","sentiment_score":-0.007096238434314728},{"text":"Of course.","start":388.92,"end":389.24,"sentiment":"neutral","sentiment_score":0.053226783871650696},{"text":"I trust you guys.","start":389.24,"end":389.96,"sentiment":"neutral","sentiment_score":0.1146088819950819},{"text":"That's why I told her.","start":389.96,"end":390.84,"sentiment":"neutral","sentiment_score":0.11240404844284058},{"text":"I said if I'm gonna trust anyone, definitely Google these guys.","start":390.84,"end":393.58,"sentiment":"neutral","sentiment_score":0.0888823690739545}],"sentiment":"neutral","sentiment_score":0.09119648518769638,"num_words":23,"start":388.68,"end":393.58},{"sentences":[{"text":"And Connor said, I think Dana's gonna be the perfect companion for her.","start":395.56,"end":399.1,"sentiment":"neutral","sentiment_score":0.2992139607667923},{"text":"Don't worry.","start":406.025,"end":406.425,"sentiment":"neutral","sentiment_score":0.05484273470938206},{"text":"We'll we we can fix that.","start":406.425,"end":408.205,"sentiment":"neutral","sentiment_score":0.10285347824295361},{"text":"It wants to behave.","start":411.945,"end":413.065,"sentiment":"neutral","sentiment_score":0.1345619298517704},{"text":"That's for sure.","start":413.065,"end":414.025,"sentiment":"neutral","sentiment_score":0.13477408389250436}],"sentiment":"neutral","sentiment_score":0.19854134999747788,"num_words":28,"start":395.56,"end":414.025},{"sentences":[{"text":"Fire up.","start":414.025,"end":414.765,"sentiment":"neutral","sentiment_score":0.06586381420493126},{"text":"Yep.","start":420.38998,"end":420.88998,"sentiment":"neutral","sentiment_score":0.03999676927924156},{"text":"Quite literally.","start":421.43,"end":422.25,"sentiment":"neutral","sentiment_score":0.019763576798141003},{"text":"My I was curious.","start":422.71,"end":424.72998,"sentiment":"neutral","sentiment_score":-0.02567213773727417},{"text":"Did did this only happen to you okay.","start":424.94998,"end":427.53,"sentiment":"neutral","sentiment_score":-0.048712609335780144}],"sentiment":"neutral","sentiment_score":-0.016537522020585397,"num_words":17,"start":414.025,"end":427.53},{"sentences":[{"text":"Had you turned your laptop on after the break like, sorry, just, like, during the break?","start":428.55,"end":434.165,"sentiment":"neutral","sentiment_score":-0.05110042658634484},{"text":"Okay.","start":437.665,"end":437.98502,"sentiment":"neutral","sentiment_score":-0.05337507277727127},{"text":"That's why it happened.","start":437.98502,"end":439.045,"sentiment":"neutral","sentiment_score":-0.0769908744841814},{"text":"Yeah.","start":440.545,"end":440.785,"sentiment":"neutral","sentiment_score":-0.02413465455174446},{"text":"That's why it happened today because I was thinking you might have been using it on the break just, like, to turn it on and look at something maybe or something.","start":440.785,"end":448.09998,"sentiment":"neutral","sentiment_score":-0.02841139356455495}],"sentiment":"neutral","sentiment_score":-0.03931760851223514,"num_words":53,"start":428.55,"end":448.09998},{"sentences":[{"text":"And, yeah, it was a bit weird that it just happened today, but that makes sense because you probably so I think it was a bad Microsoft update, and you must have gotten it before you left.","start":449.84,"end":458.475,"sentiment":"neutral","sentiment_score":-0.1038092583719943},{"text":"And then when you shut down, they just when you turned it back on, it hadn't had the chance to to cause that problem yet.","start":458.475,"end":469.40527,"sentiment":"neutral","sentiment_score":-0.08291068628430366},{"text":"Yeah.","start":469.40527,"end":469.82568,"sentiment":"neutral","sentiment_score":-0.09595875442028046},{"text":"And why the heck this is happening?","start":469.82568,"end":472.76843,"sentiment":"neutral","sentiment_score":-0.2458008016858782},{"text":"This is so annoying.","start":472.76843,"end":474.45,"sentiment":"negative","sentiment_score":-0.7769494503736496}],"sentiment":"neutral","sentiment_score":-0.1464604308728028,"num_words":74,"start":449.84,"end":474.45},{"sentences":[{"text":"Looks like it just doesn't wanna behave.","start":475.01,"end":476.79,"sentiment":"negative","sentiment_score":-0.6877547076770237},{"text":"This is Microsoft.","start":483.89,"end":484.79,"sentiment":"neutral","sentiment_score":-0.052509522686402},{"text":"Stand with Microsoft.","start":485.17,"end":486.23,"sentiment":"neutral","sentiment_score":-0.06738683208823204},{"text":"Trust me.","start":486.29,"end":487.11002,"sentiment":"neutral","sentiment_score":-0.2244979813694954},{"text":"Yep.","start":488.975,"end":489.455,"sentiment":"neutral","sentiment_score":-0.10274738073349}],"sentiment":"negative","sentiment_score":-0.3578572100959718,"num_words":16,"start":475.01,"end":489.455},{"sentences":[{"text":"Sorry about that.","start":489.455,"end":492.51498,"sentiment":"neutral","sentiment_score":-0.26263999938964844},{"text":"Just create this again.","start":503.73,"end":505.43,"sentiment":"neutral","sentiment_score":-0.1558348871767521},{"text":"15.","start":509.88998,"end":510.38998,"sentiment":"neutral","sentiment_score":-0.0152288768440485},{"text":"So why are you not letting me copy?","start":510.53,"end":512.55,"sentiment":"neutral","sentiment_score":-0.10374009143561125},{"text":"So that's gonna work.","start":520.96497,"end":522.345,"sentiment":"neutral","sentiment_score":-0.06061785202473402}],"sentiment":"neutral","sentiment_score":-0.12494402816519141,"num_words":20,"start":489.455,"end":522.345},{"sentences":[{"text":"Maybe?","start":526.325,"end":526.825,"sentiment":"neutral","sentiment_score":-0.06465322524309158},{"text":"No damn sign.","start":527.27,"end":529.73,"sentiment":"neutral","sentiment_score":-0.2209653208653132},{"text":"It's thinking too hard.","start":531.03,"end":532.31,"sentiment":"negative","sentiment_score":-0.4201711490750313},{"text":"That's for sure.","start":532.31,"end":533.21,"sentiment":"neutral","sentiment_score":-0.28539736072222394},{"text":"This is too long.","start":536.79004,"end":537.93,"sentiment":"negative","sentiment_score":-0.6115963310003281}],"sentiment":"negative","sentiment_score":-0.380720746020476,"num_words":15,"start":526.325,"end":537.93},{"sentences":[{"text":"Nobody's taking so long.","start":539.43,"end":540.89,"sentiment":"negative","sentiment_score":-0.4711284264922142},{"text":"Alright.","start":557.68,"end":558.0,"sentiment":"neutral","sentiment_score":-0.05282237380743027},{"text":"Let's just close everything Microsoft for later in case that's the problem.","start":558.0,"end":562.42,"sentiment":"neutral","sentiment_score":-0.05924115485201279},{"text":"Get rid of that.","start":564.32,"end":565.3,"sentiment":"neutral","sentiment_score":-0.03612042125314474},{"text":"Yeah.","start":568.48,"end":568.72,"sentiment":"neutral","sentiment_score":0.07744287699460983}],"sentiment":"neutral","sentiment_score":-0.12342130663720044,"num_words":22,"start":539.43,"end":568.72},{"sentences":[{"text":"Cool.","start":568.72,"end":569.22,"sentiment":"neutral","sentiment_score":0.12872005999088287},{"text":"Anything in Chrome is important?","start":573.245,"end":574.705,"sentiment":"neutral","sentiment_score":0.09482009559869767},{"text":"Cool.","start":576.125,"end":576.445,"sentiment":"neutral","sentiment_score":0.05188222974538803},{"text":"Let's just do a full fresh.","start":576.445,"end":577.98505,"sentiment":"neutral","sentiment_score":0.07327992469072342},{"text":"Okay.","start":582.92505,"end":583.42505,"sentiment":"neutral","sentiment_score":0.012152114883065224}],"sentiment":"neutral","sentiment_score":0.07903817362551178,"num_words":14,"start":568.72,"end":583.42505},{"sentences":[{"text":"Let's see what they have.","start":583.80505,"end":585.025,"sentiment":"neutral","sentiment_score":-0.005456677451729774},{"text":"Just try one different application.","start":586.6,"end":588.38,"sentiment":"neutral","sentiment_score":-0.02465300150215626},{"text":"Dude, I've copied this password a thousand times.","start":602.085,"end":604.505,"sentiment":"neutral","sentiment_score":-0.16183368675410748},{"text":"Sure.","start":612.005,"end":612.505,"sentiment":"neutral","sentiment_score":-0.00859555322676897},{"text":"Yes.","start":622.55005,"end":622.95,"sentiment":"neutral","sentiment_score":-0.01838488131761551}],"sentiment":"neutral","sentiment_score":-0.07360991616733373,"num_words":20,"start":583.80505,"end":622.95},{"sentences":[{"text":"Even though we already have it.","start":622.95,"end":624.41003,"sentiment":"neutral","sentiment_score":-0.08063031236330669},{"text":"Stupid thing.","start":624.63,"end":625.43005,"sentiment":"negative","sentiment_score":-0.4612470269203186},{"text":"So why are you asking me something I already have?","start":625.43005,"end":627.59,"sentiment":"neutral","sentiment_score":-0.29937354624271395},{"text":"It's so dumb.","start":627.59,"end":628.57,"sentiment":"negative","sentiment_score":-0.6264573534329733},{"text":"We have all this AI and everything, and we can't do something so simple.","start":632.365,"end":635.745,"sentiment":"negative","sentiment_score":-0.5032524764537811}],"sentiment":"negative","sentiment_score":-0.3807119463171278,"num_words":35,"start":622.95,"end":635.745},{"sentences":[{"text":"Pisses me off.","start":637.64496,"end":638.365,"sentiment":"negative","sentiment_score":-0.6989196936289469},{"text":"So I'm feeling this is gonna be a restart situation.","start":638.365,"end":645.75,"sentiment":"negative","sentiment_score":-0.42159969806671144},{"text":"Oh, hold on.","start":658.925,"end":659.985,"sentiment":"neutral","sentiment_score":-0.02222383643190066},{"text":"You signed in to Dana t.","start":667.325,"end":668.765,"sentiment":"neutral","sentiment_score":-0.01662001231064399},{"text":"Right?","start":668.765,"end":669.085,"sentiment":"neutral","sentiment_score":-0.0187569297850132}],"sentiment":"neutral","sentiment_score":-0.2825175901955884,"num_words":23,"start":637.64496,"end":669.085},{"sentences":[{"text":"Not Dana Taylor?","start":669.085,"end":670.22504,"sentiment":"neutral","sentiment_score":-0.047538756082455315},{"text":"Oh, okay.","start":673.21,"end":673.87,"sentiment":"neutral","sentiment_score":-0.06645069271326065},{"text":"Alright.","start":673.93,"end":674.43,"sentiment":"neutral","sentiment_score":-0.03562908619642258},{"text":"I'm wondering if I just on the wrong profile even though the other one shouldn't be working anymore.","start":675.05,"end":679.61,"sentiment":"neutral","sentiment_score":-0.15740752095977464},{"text":"But anyway, let's just make sure.","start":679.61,"end":683.87,"sentiment":"neutral","sentiment_score":-0.034442068077623844}],"sentiment":"neutral","sentiment_score":-0.11170448418706655,"num_words":30,"start":669.085,"end":683.87},{"sentences":[{"text":"So when you when it restarted, it just signed you back in.","start":687.135,"end":689.615,"sentiment":"neutral","sentiment_score":0.024762481761475403},{"text":"You didn't even push the PIN or anything?","start":689.615,"end":691.555,"sentiment":"neutral","sentiment_score":-0.2135389056056738},{"text":"Nope.","start":695.6389,"end":696.1389,"sentiment":"neutral","sentiment_score":-0.09892405569553377}],"sentiment":"neutral","sentiment_score":-0.07190883425729615,"num_words":21,"start":687.135,"end":696.1389}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome\n\nChannel 0: No.\n\nChannel 1: to Vandal Tech Studio. So we can direct your call correctly, please select from one of the following options. For customer IT support, press 1. Please hold while we transfer your call to the next available representative. Hello.\n\nDaniel speaking.\n\nChannel 0: Hey, Daniel. It's Dana from OQ Financial. How are you?\n\nChannel 1: Good. How are you?\n\nChannel 0: I'm good. Love the work you did on my computer this morning. Unfortunately, it's just decided to restart itself, and I've lost absolutely everything. And then it's, like, logged me opened everything back up with, I'm assuming,\n\nChannel 1: Did\n\nChannel 0: my old\n\nChannel 1: you\n\nChannel 0: Microsoft account.\n\nChannel 1: did you log in to the Dana t profile or the other one?\n\nChannel 0: Well, I can't log in to any because\n\nChannel 1: Okay.\n\nChannel 0: Google logged me out of everything, and I can't get back into anything. And I've I don't know if you're able to recover any of my work I just lost.\n\nChannel 1: Can you just hold on. You are\n\nChannel 0: Yeah.\n\nChannel 1: logged in. Okay.\n\nChannel 0: I am.\n\nChannel 1: So oh, cool. So I thought you meant you the Windows did that thing again. Okay. You kinda understand\n\nChannel 0: Oh,\n\nChannel 1: me.\n\nChannel 0: no. Yeah. No. It it they'll just, like,\n\nChannel 1: Hang\n\nChannel 0: shut\n\nChannel 1: on.\n\nChannel 0: down and restart it again, and then I don't know if\n\nChannel 1: Okay.\n\nChannel 0: it's kind of tried to lobby back in with Microsoft or what, but yeah.\n\nChannel 1: Yeah. Okay. So your\n\nChannel 0: Sorry.\n\nChannel 1: Microsoft that's alright. Your Microsoft login is just asking you to sign in again. So you just need to click sign in, and then your password's all saved in your Cape Grey account\n\nChannel 0: It wouldn't let me into caper. Every time I try to\n\nChannel 1: because\n\nChannel 0: go into caper,\n\nChannel 1: you\n\nChannel 0: I\n\nChannel 1: need to\n\nChannel 0: got\n\nChannel 1: get into\n\nChannel 0: this\n\nChannel 1: Google.\n\nChannel 0: grain.\n\nChannel 1: Yeah. You need to get into Google first. So it says here, sign in again with Google,\n\nChannel 0: Yep.\n\nChannel 1: and I probably didn't give you your Google password. That's probably\n\nChannel 0: No.\n\nChannel 1: why. Okay.\n\nChannel 0: Sorry about\n\nChannel 1: Hold\n\nChannel 0: that.\n\nChannel 1: on. Now you it's not your fault. All good. I think because you left, and then I thought I just did everything.\n\nChannel 0: Yeah. That's alright. And, normally, like, it'd be in Keeper. I could go into Keeper and quickly write it down, but I didn't do that. Didn't think the\n\nChannel 1: Yeah.\n\nChannel 0: computer restart by the end before the end of the day.\n\nChannel 1: Yeah. It's a bit of a weird one. Shouldn't restart it on you, but I will fix that up.\n\nChannel 0: It's all good. Look. Anything bizarre is gonna happen to me a 100%.\n\nChannel 1: Don't worry. It's it's not you. It's me. Get this password. So with the Google password, I recommend you store this outside of Keeper because you need that\n\nChannel 0: Yes.\n\nChannel 1: to be able to get into everything pretty much.\n\nChannel 0: Okay.\n\nChannel 1: It's gonna be randomly generated, but just put it in, like, your like, do you have an iPhone?\n\nChannel 0: And I've got an Android, but I do have, like, a a u Samsung pass for all\n\nChannel 1: Perfect.\n\nChannel 0: my passwords in that, so I can\n\nChannel 1: Perfect.\n\nChannel 0: leave it in that too. Yeah.\n\nChannel 1: Perfect. Yep. So just do that.\n\nChannel 0: Mhmm.\n\nChannel 1: I would just either just, like, send it to yourself. You can use, like, the SMS. Yeah. You know what? I'll SMS it to you.\n\nHold on.\n\nChannel 0: Okay. Beautiful.\n\nChannel 1: Give me a sec. It's that now. I don't so forget. Okay. And what's your mobile number?\n\nChannel 0: 0450\n\nChannel 1: Yep.\n\nChannel 0: 188,\n\nChannel 1: Yep.\n\nChannel 0: 282.\n\nChannel 1: 282. Perfect.\n\nChannel 0: Yep.\n\nChannel 1: Cool. So you it'll just come from Vandaltech. You can just set up while I'm doing this for you.\n\nChannel 0: Yep. Perfect. There it is.\n\nChannel 1: Give me\n\nChannel 0: Beautiful.\n\nChannel 1: one second to get it when you're ready.\n\nChannel 0: Yep. Perfect. So Google Authenticator. What do we got? Here we go.\n\nSo it's gonna be change 585828. Beautiful.\n\nChannel 1: I thought it was all 58. That would have been really lucky. Come on. Don't make us do it again. Thank you.\n\nOkay. Number\n\nChannel 0: And\n\nChannel 1: two.\n\nChannel 0: we'll probably need\n\nChannel 1: Yeah. I need you\n\nChannel 0: probably\n\nChannel 1: on the phone.\n\nChannel 0: paper. Yep. 67132.\n\nChannel 1: Okay. Alright. So that should be in. Come on. You're gonna go green?\n\nCool. Sounds weird.\n\nChannel 0: There\n\nChannel 1: Alright.\n\nChannel 0: we go.\n\nChannel 1: So your OneDrive has been added to the computer. So anything on your desktop documents and pictures folders automatically\n\nChannel 0: Okay.\n\nChannel 1: gets synced to your OneDrive account.\n\nChannel 0: Yep.\n\nChannel 1: And, also, any documents you have open that sort of quick may it should have the, like, auto recovery or auto save. So if there's anything you can't see, we'll see if it's in there.\n\nChannel 0: Okay. Perfect. Perfect.\n\nChannel 1: We'll have if you open different than that, potentially not, but there should be a, like, a recovery option. So we'll we'll have a look.\n\nChannel 0: Okay.\n\nChannel 1: My mom said you're really lovely, by the way.\n\nChannel 0: Oh, that's nice. I love it. She's so beautiful.\n\nChannel 1: Yeah. She yeah. She's probably I I don't know where everything's at, but I think she's probably waiting to get back to you, I'm guessing. So\n\nChannel 0: Yeah. I had an email from her when I got back from I had a week off, so I got back\n\nChannel 1: yeah.\n\nChannel 0: this morning\n\nChannel 1: Oh, nice.\n\nChannel 0: and I replied back to email real quick to, you know, get it all\n\nChannel 1: Oh, cool.\n\nChannel 0: started for us. So\n\nChannel 1: Yeah.\n\nChannel 0: yeah.\n\nChannel 1: Nice. Nice. Awesome. Yeah. I thought she might you might be waiting on her again, so I'll I\n\nChannel 0: No.\n\nChannel 1: was gonna give her a little follow-up for you.\n\nChannel 0: It's all good. It's just us at the moment getting everything started, but she's so beautiful, honestly. Love her.\n\nChannel 1: No. She's she's a she's a good egg.\n\nChannel 0: Yeah. I make sure I was after, I promise.\n\nChannel 1: No. Of course. I trust you guys. That's why I told her. I said if I'm gonna trust anyone, definitely Google these guys.\n\nChannel 0: Oh, thank you.\n\nChannel 1: And Connor\n\nChannel 0: I'm just\n\nChannel 1: said, I think Dana's gonna\n\nChannel 0: k.\n\nChannel 1: be the perfect companion for her.\n\nChannel 0: Yeah. I can do that side of things really easy. It's this technology that it gets me. My computer is so\n\nChannel 1: Don't worry. We'll we we can fix that. It wants to behave. That's for sure. Fire\n\nChannel 0: that's\n\nChannel 1: up.\n\nChannel 0: it. It's like it's our first day back from holidays. We're gonna do all the things.\n\nChannel 1: Yep. Quite literally. My I was curious. Did did this only happen to you okay. Had you turned your laptop on after the break like, sorry, just, like, during the break?\n\nChannel 0: No. No. I was\n\nChannel 1: Okay.\n\nChannel 0: I hadn't\n\nChannel 1: That's\n\nChannel 0: turned\n\nChannel 1: why it\n\nChannel 0: it\n\nChannel 1: happened.\n\nChannel 0: on since I went away. Yeah.\n\nChannel 1: Yeah. That's why it happened today because I was thinking you might have been using it on the break just, like, to turn it on and look at something maybe or something.\n\nChannel 0: Yep.\n\nChannel 1: And, yeah, it was a bit weird that it just happened today, but that makes sense because you probably so I think it was a bad Microsoft update, and you must have gotten it before you left. And then when you shut down, they just when you turned it back\n\nChannel 0: Right. Right.\n\nChannel 1: on, it hadn't had the chance to to\n\nChannel 0: All\n\nChannel 1: cause\n\nChannel 0: good.\n\nChannel 1: that problem yet. Yeah. And why the heck this is happening? This is so annoying. Looks like it just doesn't wanna behave.\n\nChannel 0: No. Sounds definitely like my computer. That's for sure.\n\nChannel 1: This is Microsoft. Stand with Microsoft. Trust me.\n\nChannel 0: Been a pain.\n\nChannel 1: Yep. Sorry about that. Just create this again.\n\nChannel 0: Yep.\n\nChannel 1: 15. So why are you not letting me copy? So that's gonna work. Maybe? No damn\n\nChannel 0: Just thinking\n\nChannel 1: sign.\n\nChannel 0: about it.\n\nChannel 1: It's thinking too hard. That's for sure. This is too long. Nobody's taking so long. Alright.\n\nLet's just close everything Microsoft for later in case that's the problem.\n\nChannel 0: Yeah. I've\n\nChannel 1: Get\n\nChannel 0: got\n\nChannel 1: rid of\n\nChannel 0: nothing\n\nChannel 1: that.\n\nChannel 0: here at the moment. Everything could just be closed off. That's fine.\n\nChannel 1: Yeah. Cool. Anything in Chrome is important?\n\nChannel 0: No. It's\n\nChannel 1: Cool.\n\nChannel 0: all\n\nChannel 1: Let's\n\nChannel 0: good\n\nChannel 1: just\n\nChannel 0: to\n\nChannel 1: do\n\nChannel 0: shut\n\nChannel 1: a full\n\nChannel 0: down.\n\nChannel 1: fresh.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Let's see what they have. Just try one different application.\n\nChannel 0: Yep.\n\nChannel 1: Dude, I've copied this password a thousand times. Sure. Yes. Even though we already have it. Stupid thing.\n\nSo why are you asking me something I already have? It's so dumb. We have all this AI and everything, and we can't do something so simple.\n\nChannel 0: That's it.\n\nChannel 1: Pisses me off. So I'm feeling this is gonna be a restart situation.\n\nChannel 0: Yes.\n\nChannel 1: Oh, hold on. You signed in to Dana t. Right? Not Dana Taylor?\n\nChannel 0: No. Well, this is how it just opened up. I didn't sign\n\nChannel 1: Oh,\n\nChannel 0: in\n\nChannel 1: okay.\n\nChannel 0: to anything.\n\nChannel 1: Alright.\n\nChannel 0: Yeah.\n\nChannel 1: I'm wondering if I just on the wrong profile even though the other one shouldn't be working anymore. But anyway, let's just make sure. So when you when it restarted, it just signed you back in. You didn't even push the PIN or anything? Nope.","paragraphs":[{"sentences":[{"text":"Welcome","start":1.04,"end":1.54,"sentiment":"neutral","sentiment_score":-0.010053195059299467}],"sentiment":"neutral","sentiment_score":-0.010053195059299467,"channel":1,"num_words":1,"start":1.04,"end":1.54},{"sentences":[{"text":"No.","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.02719549275934696}],"sentiment":"neutral","sentiment_score":0.02719549275934696,"channel":0,"num_words":1,"start":1.36,"end":1.86},{"sentences":[{"text":"to Vandal Tech Studio.","start":1.5999999,"end":2.98,"sentiment":"neutral","sentiment_score":0.0807390883564949},{"text":"So we can direct your call correctly, please select from one of the following options.","start":3.4399998,"end":8.18,"sentiment":"neutral","sentiment_score":0.05681368187069893},{"text":"For customer IT support, press 1.","start":8.88,"end":12.099999,"sentiment":"neutral","sentiment_score":0.019646902413417894},{"text":"Please hold while we transfer your call to the next available representative.","start":13.735,"end":17.835,"sentiment":"neutral","sentiment_score":0.01023075582149128},{"text":"Hello.","start":38.07,"end":38.55,"sentiment":"neutral","sentiment_score":0.033420875668525696}],"sentiment":"neutral","sentiment_score":0.03813770898666821,"channel":1,"num_words":38,"start":1.5999999,"end":38.55},{"sentences":[{"text":"Daniel speaking.","start":38.55,"end":39.45,"sentiment":"neutral","sentiment_score":0.03132844716310501}],"sentiment":"neutral","sentiment_score":0.03132844716310501,"channel":1,"num_words":2,"start":38.55,"end":39.45},{"sentences":[{"text":"Hey, Daniel.","start":39.885,"end":40.605,"sentiment":"neutral","sentiment_score":0.11443538218736649},{"text":"It's Dana from OQ Financial.","start":40.605,"end":42.304996,"sentiment":"neutral","sentiment_score":0.15138830244541168},{"text":"How are you?","start":42.364998,"end":43.184998,"sentiment":"neutral","sentiment_score":0.15924115975697836}],"sentiment":"neutral","sentiment_score":0.14635357558727263,"channel":0,"num_words":10,"start":39.885,"end":43.184998},{"sentences":[{"text":"Good.","start":43.484997,"end":43.725,"sentiment":"neutral","sentiment_score":0.27953529357910156},{"text":"How are you?","start":43.725,"end":44.545,"sentiment":"neutral","sentiment_score":0.19836019476254782}],"sentiment":"neutral","sentiment_score":0.21865396946668625,"channel":1,"num_words":4,"start":43.484997,"end":44.545},{"sentences":[{"text":"I'm good.","start":45.085,"end":46.065,"sentiment":"positive","sentiment_score":0.4792468845844269},{"text":"Love the work you did on my computer this morning.","start":46.765,"end":49.164997,"sentiment":"positive","sentiment_score":0.5861460566520691},{"text":"Unfortunately, it's just decided to restart itself, and I've lost absolutely everything.","start":49.164997,"end":54.32,"sentiment":"negative","sentiment_score":-0.4480484450856845},{"text":"And then it's, like, logged me opened everything back up with, I'm assuming,","start":54.38,"end":59.28,"sentiment":"neutral","sentiment_score":-0.1812112652338468}],"sentiment":"neutral","sentiment_score":-0.024658741983207496,"channel":0,"num_words":37,"start":45.085,"end":59.28},{"sentences":[{"text":"Did","start":59.28,"end":59.52,"sentiment":"neutral","sentiment_score":-0.07762837409973145}],"sentiment":"neutral","sentiment_score":-0.07762837409973145,"channel":1,"num_words":1,"start":59.28,"end":59.52},{"sentences":[{"text":"my 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see what they have.","start":583.80505,"end":585.025,"sentiment":"neutral","sentiment_score":-0.005456677451729774},{"text":"Just try one different application.","start":586.6,"end":588.38,"sentiment":"neutral","sentiment_score":-0.02465300150215626}],"sentiment":"neutral","sentiment_score":-0.01258147998966954,"channel":1,"num_words":11,"start":582.92505,"end":588.38},{"sentences":[{"text":"Yep.","start":588.91,"end":589.41,"sentiment":"neutral","sentiment_score":-0.021656159311532978}],"sentiment":"neutral","sentiment_score":-0.021656159311532978,"channel":0,"num_words":1,"start":588.91,"end":589.41},{"sentences":[{"text":"Dude, I've copied this password a thousand times.","start":602.085,"end":604.505,"sentiment":"neutral","sentiment_score":-0.16183368675410748},{"text":"Sure.","start":612.005,"end":612.505,"sentiment":"neutral","sentiment_score":-0.00859555322676897},{"text":"Yes.","start":622.55005,"end":622.95,"sentiment":"neutral","sentiment_score":-0.01838488131761551},{"text":"Even though we already have it.","start":622.95,"end":624.41003,"sentiment":"neutral","sentiment_score":-0.08063031236330669},{"text":"Stupid thing.","start":624.63,"end":625.43005,"sentiment":"negative","sentiment_score":-0.4612470269203186}],"sentiment":"neutral","sentiment_score":-0.1515514364776512,"channel":1,"num_words":18,"start":602.085,"end":625.43005},{"sentences":[{"text":"So why are you asking me something I already have?","start":625.43005,"end":627.59,"sentiment":"neutral","sentiment_score":-0.29937354624271395},{"text":"It's so dumb.","start":627.59,"end":628.57,"sentiment":"negative","sentiment_score":-0.6264573534329733},{"text":"We have all this AI and everything, and we can't do something so simple.","start":632.365,"end":635.745,"sentiment":"negative","sentiment_score":-0.5032524764537811}],"sentiment":"negative","sentiment_score":-0.44143119233625905,"channel":1,"num_words":27,"start":625.43005,"end":635.745},{"sentences":[{"text":"That's it.","start":636.12994,"end":637.02997,"sentiment":"negative","sentiment_score":-0.5080319195985794}],"sentiment":"negative","sentiment_score":-0.5080319195985794,"channel":0,"num_words":2,"start":636.12994,"end":637.02997},{"sentences":[{"text":"Pisses me off.","start":637.64496,"end":638.365,"sentiment":"negative","sentiment_score":-0.6989196936289469},{"text":"So I'm feeling this is gonna be a restart situation.","start":638.365,"end":645.75,"sentiment":"negative","sentiment_score":-0.42159969806671144}],"sentiment":"negative","sentiment_score":-0.485596620119535,"channel":1,"num_words":13,"start":637.64496,"end":645.75},{"sentences":[{"text":"Yes.","start":646.545,"end":647.045,"sentiment":"neutral","sentiment_score":-0.024750743061304092}],"sentiment":"neutral","sentiment_score":-0.024750743061304092,"channel":0,"num_words":1,"start":646.545,"end":647.045},{"sentences":[{"text":"Oh, hold on.","start":658.925,"end":659.985,"sentiment":"neutral","sentiment_score":-0.02222383643190066},{"text":"You signed in to Dana t.","start":667.325,"end":668.765,"sentiment":"neutral","sentiment_score":-0.01662001231064399},{"text":"Right?","start":668.765,"end":669.085,"sentiment":"neutral","sentiment_score":-0.0187569297850132},{"text":"Not Dana Taylor?","start":669.085,"end":670.22504,"sentiment":"neutral","sentiment_score":-0.047538756082455315}],"sentiment":"neutral","sentiment_score":-0.025212675476303466,"channel":1,"num_words":13,"start":658.925,"end":670.22504},{"sentences":[{"text":"No.","start":670.575,"end":670.735,"sentiment":"neutral","sentiment_score":-0.10382814705371857},{"text":"Well, this is how it just opened up.","start":670.735,"end":672.575,"sentiment":"neutral","sentiment_score":-0.09983362816274166},{"text":"I didn't sign","start":672.575,"end":673.215,"sentiment":"neutral","sentiment_score":-0.08552991102139156}],"sentiment":"neutral","sentiment_score":-0.09659057545165221,"channel":0,"num_words":12,"start":670.575,"end":673.215},{"sentences":[{"text":"Oh,","start":673.21,"end":673.37,"sentiment":"neutral","sentiment_score":-0.07468554377555847}],"sentiment":"neutral","sentiment_score":-0.07468554377555847,"channel":1,"num_words":1,"start":673.21,"end":673.37},{"sentences":[{"text":"in","start":673.215,"end":673.375,"sentiment":"neutral","sentiment_score":-0.06639257073402405}],"sentiment":"neutral","sentiment_score":-0.06639257073402405,"channel":0,"num_words":1,"start":673.215,"end":673.375},{"sentences":[{"text":"okay.","start":673.37,"end":673.87,"sentiment":"neutral","sentiment_score":-0.05821584165096283}],"sentiment":"neutral","sentiment_score":-0.05821584165096283,"channel":1,"num_words":1,"start":673.37,"end":673.87},{"sentences":[{"text":"to anything.","start":673.375,"end":673.955,"sentiment":"neutral","sentiment_score":-0.07845583185553551}],"sentiment":"neutral","sentiment_score":-0.07845583185553551,"channel":0,"num_words":2,"start":673.375,"end":673.955},{"sentences":[{"text":"Alright.","start":673.93,"end":674.43,"sentiment":"neutral","sentiment_score":-0.03562908619642258}],"sentiment":"neutral","sentiment_score":-0.03562908619642258,"channel":1,"num_words":1,"start":673.93,"end":674.43},{"sentences":[{"text":"Yeah.","start":674.255,"end":674.755,"sentiment":"neutral","sentiment_score":-0.07107608020305634}],"sentiment":"neutral","sentiment_score":-0.07107608020305634,"channel":0,"num_words":1,"start":674.255,"end":674.755},{"sentences":[{"text":"I'm wondering if I just on the wrong profile even though the other one shouldn't be working anymore.","start":675.05,"end":679.61,"sentiment":"neutral","sentiment_score":-0.15740752095977464},{"text":"But anyway, let's just make sure.","start":679.61,"end":683.87,"sentiment":"neutral","sentiment_score":-0.034442068077623844},{"text":"So when you when it restarted, it just signed you back in.","start":687.135,"end":689.615,"sentiment":"neutral","sentiment_score":0.024762481761475403},{"text":"You didn't even push the PIN or anything?","start":689.615,"end":691.555,"sentiment":"neutral","sentiment_score":-0.2135389056056738},{"text":"Nope.","start":695.6389,"end":696.1389,"sentiment":"neutral","sentiment_score":-0.09892405569553377}],"sentiment":"neutral","sentiment_score":-0.10111274011433125,"channel":1,"num_words":45,"start":675.05,"end":696.1389}]},"summary":{"result":"success","short":"Daniel lost everything on his computer and couldn't log back into it. Dana helped him reset his computer and provided him with a password to access his OneDrive account. Daniel's computer automatically syncs his OneDrive account with any documents he open, and the agent recommended setting up Google Authenticator. The customer and agent discussed the recovery option for auto save, trusting others, and starting a new project. The agent suggested shutting down the application and waiting for Daniel to restart, and briefly mentioned a problem with his computer."},"intents":{"segments":[{"text":"For customer IT support, press 1. Please hold while we transfer your call to the next available representative. Hello. Daniel speaking.","start_word":21,"end_word":41,"intents":[{"intent":"Request assistance","confidence_score":0.0025713218}]},{"text":"computer restart by the end before the end of the day.","start_word":372,"end_word":382,"intents":[{"intent":"Restart keeper","confidence_score":0.0559362}]},{"text":"So with the Google password, I recommend you store this outside of Keeper because you need that Yes. to be able to get into everything pretty much. Okay.","start_word":426,"end_word":453,"intents":[{"intent":"Store google password","confidence_score":0.44195598}]},{"text":"So you it'll just come from Vandaltech. You can just set up while I'm doing this for you.","start_word":566,"end_word":583,"intents":[{"intent":"Set up and set up","confidence_score":0.00011027844}]},{"text":"So your OneDrive has been added to the computer. So anything on your desktop documents and pictures folders automatically Okay. gets synced to your OneDrive account. Yep.","start_word":679,"end_word":705,"intents":[{"intent":"Update onedrive account","confidence_score":0.0046993503}]},{"text":"was gonna give her a little follow-up for you. It's all good.","start_word":881,"end_word":892,"intents":[{"intent":"Follow-up","confidence_score":0.03394242}]},{"text":"Dude, I've copied this password a thousand times. Sure.","start_word":1323,"end_word":1331,"intents":[{"intent":"Fix password issue","confidence_score":0.08956578}]}]},"sentiments":{"segments":[{"text":"Welcome No. to Vandal Tech Studio. So we can direct your call correctly, please select from one of the following options. For customer IT support, press 1. Please hold while we transfer your call to the next available representative. Hello. Daniel speaking. Hey, Daniel. It's Dana from OQ Financial. How are you? Good. How are you?","start_word":0,"end_word":55,"sentiment":"neutral","sentiment_score":0.07803840935230255},{"text":"I'm good. Love the work you did on my computer this morning.","start_word":56,"end_word":67,"sentiment":"positive","sentiment_score":0.5459417700767517},{"text":"Unfortunately, it's just decided to restart itself, and I've lost absolutely everything.","start_word":68,"end_word":79,"sentiment":"negative","sentiment_score":-0.4427114725112915},{"text":"And then it's, like, logged me opened everything back up with, I'm assuming, Did my old you Microsoft account. did you log in to the Dana t profile or the other one? Well, I can't log in to any because Okay.","start_word":80,"end_word":120,"sentiment":"neutral","sentiment_score":-0.17050667107105255},{"text":"Google logged me out of everything, and I can't get back into anything. And I've I don't know if you're able to recover any of my work I just lost.","start_word":121,"end_word":150,"sentiment":"negative","sentiment_score":-0.4391606152057648},{"text":"Can you just hold on. You are Yeah. logged in. Okay. I am. So oh, cool. So I thought you meant you the Windows did that thing again. Okay. You kinda understand Oh, me. no. Yeah. No. It it they'll just, like, Hang shut on. down and restart it again, and then I don't know if Okay. it's kind of tried to lobby back in with Microsoft or what, but yeah. Yeah. Okay. So your Sorry. Microsoft that's alright. Your Microsoft login is just asking you to sign in again. So you just need to click sign in, and then your password's all saved in your Cape Grey account It wouldn't let me into caper. Every time I try to because go into caper, you I need to got get into this Google. grain. Yeah. You need to get into Google first. So it says here, sign in again with Google, Yep. and I probably didn't give you your Google password. That's probably No. why. Okay. Sorry about Hold that. on. Now you it's not your fault.","start_word":151,"end_word":327,"sentiment":"neutral","sentiment_score":-0.11797635164638023},{"text":"All good.","start_word":328,"end_word":329,"sentiment":"positive","sentiment_score":0.516449511051178},{"text":"I think because you left, and then I thought I just did everything. Yeah. That's alright. And, normally, like, it'd be in Keeper. I could go into Keeper and quickly write it down, but I didn't do that. Didn't think the Yeah. computer restart by the end before the end of the day. Yeah. It's a bit of a weird one. Shouldn't restart it on you, but I will fix that up.","start_word":330,"end_word":401,"sentiment":"neutral","sentiment_score":0.02620971016585827},{"text":"It's all good.","start_word":402,"end_word":404,"sentiment":"positive","sentiment_score":0.50847327709198},{"text":"Look. Anything bizarre is gonna happen to me a 100%. Don't worry. It's it's not you. It's me. Get this password. So with the Google password, I recommend you store this outside of Keeper because you need that Yes. to be able to get into everything pretty much. Okay. It's gonna be randomly generated, but just put it in, like, your like, do you have an iPhone? And I've got an Android, but I do have, like, a a u Samsung pass for all Perfect. my passwords in that, so I can Perfect. leave it in that too. Yeah. Perfect. Yep. So just do that. Mhmm. I would just either just, like, send it to yourself. You can use, like, the SMS. Yeah. You know what? I'll SMS it to you. Hold on. Okay.","start_word":405,"end_word":538,"sentiment":"neutral","sentiment_score":0.1175038143992424},{"text":"Beautiful.","start_word":539,"end_word":539,"sentiment":"positive","sentiment_score":0.40300267934799194},{"text":"Give me a sec. It's that now. I don't so forget. Okay. And what's your mobile number? 0450 Yep. 188, Yep. 282. 282. Perfect. Yep.","start_word":540,"end_word":564,"sentiment":"neutral","sentiment_score":0.12624995410442352},{"text":"Cool.","start_word":565,"end_word":565,"sentiment":"positive","sentiment_score":0.3696578741073608},{"text":"So you it'll just come from Vandaltech. You can just set up while I'm doing this for you. Yep.","start_word":566,"end_word":584,"sentiment":"neutral","sentiment_score":0.22319522813746803},{"text":"Perfect. There it is. Give me Beautiful.","start_word":585,"end_word":591,"sentiment":"positive","sentiment_score":0.4982801079750061},{"text":"one second to get it when you're ready. Yep. Perfect. So Google Authenticator. What do we got? Here we go. So it's gonna be change 585828.","start_word":592,"end_word":617,"sentiment":"neutral","sentiment_score":0.1052791029214859},{"text":"Beautiful.","start_word":618,"end_word":618,"sentiment":"positive","sentiment_score":0.5835809707641602},{"text":"I thought it was all 58. That would have been really lucky. Come on. Don't make us do it again. Thank you. Okay. Number And two. we'll probably need Yeah. I need you probably on the phone. paper. Yep. 67132. Okay. Alright. So that should be in. Come on. You're gonna go green? Cool. Sounds weird. There we Alright. go. So your OneDrive has been added to the computer. So anything on your desktop documents and pictures folders automatically Okay. gets synced to your OneDrive account. Yep. And, also, any documents you have open that sort of quick may it should have the, like, auto recovery or auto save. So if there's anything you can't see, we'll see if it's in there. Okay. Perfect. Perfect. We'll have if you open different than that, potentially not, but there should be a, like, a recovery option. So we'll we'll have a look. Okay.","start_word":619,"end_word":769,"sentiment":"neutral","sentiment_score":0.04060657322406769},{"text":"My mom said you're really lovely, by the way. Oh, that's nice. I love it. She's so beautiful.","start_word":770,"end_word":787,"sentiment":"positive","sentiment_score":0.46341225504875183},{"text":"Yeah. She yeah. She's probably I I don't know where everything's at, but I think she's probably waiting to get back to you, I'm guessing. So Yeah. I had an email from her when I got back from I had a week off, so I got back yeah. this morning Oh, nice. and I replied back to email real quick to, you know, get it all Oh, cool. started for us. So Yeah. yeah.","start_word":788,"end_word":861,"sentiment":"neutral","sentiment_score":0.06765991449356079},{"text":"Nice. Nice. Awesome.","start_word":862,"end_word":864,"sentiment":"positive","sentiment_score":0.4112817645072937},{"text":"Yeah. I thought she might you might be waiting on her again, so I'll I No. was gonna give her a little follow-up for you.","start_word":865,"end_word":889,"sentiment":"neutral","sentiment_score":-0.004883656203746796},{"text":"It's all good. It's just us at the moment getting everything started, but she's so beautiful, honestly. Love her.","start_word":890,"end_word":908,"sentiment":"positive","sentiment_score":0.5840688943862915},{"text":"No. She's she's a she's a good egg. Yeah. I make sure I was after, I promise. No. Of course. I trust you guys. That's why I told her. I said if I'm gonna trust anyone, definitely Google these guys.","start_word":909,"end_word":948,"sentiment":"neutral","sentiment_score":0.14351241290569303},{"text":"Oh, thank you.","start_word":949,"end_word":951,"sentiment":"positive","sentiment_score":0.4180563986301422},{"text":"And Connor I'm just said, I think Dana's gonna k.","start_word":952,"end_word":961,"sentiment":"neutral","sentiment_score":0.22356967628002167},{"text":"be the perfect companion for her.","start_word":962,"end_word":967,"sentiment":"positive","sentiment_score":0.38599827885627747},{"text":"Yeah.","start_word":968,"end_word":968,"sentiment":"neutral","sentiment_score":0.2864426076412201},{"text":"I can do that side of things really easy.","start_word":969,"end_word":977,"sentiment":"positive","sentiment_score":0.40321215987205505},{"text":"It's this technology that it gets me. My computer is so Don't worry. We'll we we can fix that. It wants to behave. That's for sure. Fire that's up. it. It's like it's our first day back from holidays. We're gonna do all the things. Yep. Quite literally. My I was curious. Did did this only happen to you okay. Had you turned your laptop on after the break like, sorry, just, like, during the break? No. No. I was Okay. I hadn't That's turned why it it happened. on since I went away. Yeah. Yeah. That's why it happened today because I was thinking you might have been using it on the break just, like, to turn it on and look at something maybe or something. Yep. And, yeah, it was a bit weird that it just happened today, but that makes sense because you probably so I think it was a bad Microsoft update, and you must have gotten it before you left. And then when you shut down, they just when you turned it back Right. Right. on, it hadn't had the chance to to All cause good. that problem yet. Yeah. And why the heck this is happening?","start_word":978,"end_word":1179,"sentiment":"neutral","sentiment_score":-0.021933289705821785},{"text":"This is so annoying. Looks like it just doesn't wanna behave.","start_word":1180,"end_word":1190,"sentiment":"negative","sentiment_score":-0.7099844813346863},{"text":"No. Sounds definitely like my computer. That's for sure. This is Microsoft. Stand with Microsoft. Trust me.","start_word":1191,"end_word":1207,"sentiment":"neutral","sentiment_score":-0.16134510934352875},{"text":"Been a pain.","start_word":1208,"end_word":1210,"sentiment":"negative","sentiment_score":-0.5447961091995239},{"text":"Yep. Sorry about that. Just create this again. Yep. 15. So why are you not letting me copy? So that's gonna work. Maybe? No damn Just thinking sign. about it.","start_word":1211,"end_word":1240,"sentiment":"neutral","sentiment_score":-0.13252592086791992},{"text":"It's thinking too hard.","start_word":1241,"end_word":1244,"sentiment":"negative","sentiment_score":-0.4192802011966706},{"text":"That's for sure.","start_word":1245,"end_word":1247,"sentiment":"neutral","sentiment_score":-0.28757864236831665},{"text":"This is too long. Nobody's taking so long.","start_word":1248,"end_word":1255,"sentiment":"negative","sentiment_score":-0.5279707312583923},{"text":"Alright. Let's just close everything Microsoft for later in case that's the problem. Yeah. I've Get got rid of nothing that. here at the moment. Everything could just be closed off. That's fine. Yeah. Cool. Anything in Chrome is important? No. It's Cool. all Let's good just to do shut a full down. fresh. Yeah. Okay. Let's see what they have. Just try one different application. Yep. Dude, I've copied this password a thousand times. Sure. Yes. Even though we already have it.","start_word":1256,"end_word":1338,"sentiment":"neutral","sentiment_score":-0.020280547440052032},{"text":"Stupid thing.","start_word":1339,"end_word":1340,"sentiment":"negative","sentiment_score":-0.4753610789775848},{"text":"So why are you asking me something I already have?","start_word":1341,"end_word":1350,"sentiment":"neutral","sentiment_score":-0.2979169189929962},{"text":"It's so dumb. We have all this AI and everything, and we can't do something so simple. That's it. Pisses me off. So I'm feeling this is gonna be a restart situation.","start_word":1351,"end_word":1382,"sentiment":"negative","sentiment_score":-0.5165712833404541},{"text":"Yes. Oh, hold on. You signed in to Dana t. Right? Not Dana Taylor? No. Well, this is how it just opened up. I didn't sign Oh, in okay. to anything. Alright. Yeah. I'm wondering if I just on the wrong profile even though the other one shouldn't be working anymore. But anyway, let's just make sure. So when you when it restarted, it just signed you back in. You didn't even push the PIN or anything?","start_word":1383,"end_word":1459,"sentiment":"neutral","sentiment_score":-0.07903479107401588},{"text":"Nope.","start_word":1460,"end_word":1460,"sentiment":"negative","sentiment_score":-0.6295461058616638}],"average":{"sentiment":"neutral","sentiment_score":-0.004927812989098056}}}}