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Let me just pull out your account, Portia. Just one moment. Okay? In that way, I could properly endorse you to our tech team. We could further assist in reference with this one. Just give me a minute or two. And I'm speaking to Portia James. Right? Okay. Perfect. Thank you. One moment, please. Thank you so much for patiently waiting on the line, Portia. And if I may ask, until what time, you will be at home, later this afternoon? All day. And what you're trying to say because I could see in here that your service status is already online, And what you are trying to what's the problem? In that way, I could endorse it properly. Oh, the I IP address. Okay. Yeah. Yeah. I understand that. So here's what I'm going to do, Portia. I'll go ahead and endorse your account to our tech team, and then they will reach out to you as soon as possible. In that way, they can fix this issue because they are the one who have an access with this. And then as you mentioned, you will be available all day. And a good phone number to reach out to you is the same one that you're using, 6839. Right? Okay. I hope so. Because, basically, in reference with this, once the because we're working with the TCAT in a bulk one, and then they are checking this to the network, and then they will I'm sending some messages through email if they need some investigation or checking, something like that, and then a phone call. But I can assure you that I will be endorsing your concern to our tech team, and it will be in priority since we just been with us recently. Right? So, yeah, this will be the priority. Because your detail is still in our monitoring spreadsheet. So connecting to the services smoothly is our priority with new users to Airtel. Mhmm. You're welcome, Portia, and talk to you soon. Just keep your line open. Okay? Alright. Thank you. Have a great day. See you. 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Good afternoon. Thank you so much for calling your account. How may I help you today? Okay.\n\nI'm so sorry to hear about this, but I appreciate your call today. Let me just pull out your account, Portia. Just one moment. Okay? In that way, I could properly endorse you to our tech team.\n\nWe could further assist in reference with this one. Just give me a minute or two. And I'm speaking to Portia James. Right? Okay.\n\nPerfect. Thank you. One moment, please. Thank you so much for patiently waiting on the line, Portia. And if I may ask, until what time, you will be at home, later this afternoon?\n\nAll day. And what you're trying to say because I could see in here that your service status is already online, And what you are trying to what's the problem? In that way, I could endorse it properly. Oh, the I IP address. Okay.\n\nYeah. Yeah. I understand that. So here's what I'm going to do, Portia. I'll go ahead and endorse your account to our tech team, and then they will reach out to you as soon as possible.\n\nIn that way, they can fix this issue because they are the one who have an access with this. And then as you mentioned, you will be available all day. And a good phone number to reach out to you is the same one that you're using, 6839. Right? Okay.\n\nI hope so. Because, basically, in reference with this, once the because we're working with the TCAT in a bulk one, and then they are checking this to the network, and then they will I'm sending some messages through email if they need some investigation or checking, something like that, and then a phone call. But I can assure you that I will be endorsing your concern to our tech team, and it will be in priority since we just been with us recently. Right? So, yeah, this will be the priority.\n\nBecause your detail is still in our monitoring spreadsheet. So connecting to the services smoothly is our priority with new users to Airtel. Mhmm. You're welcome, Portia, and talk to you soon. Just keep your line open.\n\nOkay? Alright. Thank you. Have a great day. See you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.04,"sentiment":"neutral","sentiment_score":0.3192337155342102},{"text":"Good afternoon.","start":1.04,"end":1.76,"sentiment":"positive","sentiment_score":0.5394600629806519},{"text":"Thank you so much for calling your account.","start":1.76,"end":3.86,"sentiment":"positive","sentiment_score":0.714231826364994},{"text":"How may I help you today?","start":4.0,"end":5.2999997,"sentiment":"positive","sentiment_score":0.5673064490159353},{"text":"Okay.","start":25.55,"end":26.05,"sentiment":"neutral","sentiment_score":0.01885872706770897}],"sentiment":"positive","sentiment_score":0.5852614374210438,"num_words":18,"start":0.71999997,"end":26.05},{"sentences":[{"text":"I'm so sorry to hear about this, but I appreciate your call today.","start":26.11,"end":29.630001,"sentiment":"neutral","sentiment_score":0.13343571026164752},{"text":"Let me just pull out your account, 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concern to our tech team, and it will be in priority since we just been with us recently.","start":297.94,"end":310.985,"sentiment":"neutral","sentiment_score":0.15480449487423076},{"text":"Right?","start":311.04498,"end":311.445,"sentiment":"neutral","sentiment_score":0.09095179289579391},{"text":"So, yeah, this will be the priority.","start":311.445,"end":313.465,"sentiment":"neutral","sentiment_score":0.126511740897383}],"sentiment":"neutral","sentiment_score":0.06491533499818457,"num_words":92,"start":274.68,"end":313.465},{"sentences":[{"text":"Because your detail is still in our monitoring spreadsheet.","start":313.525,"end":318.82498,"sentiment":"neutral","sentiment_score":0.04204812066422568},{"text":"So connecting to the services smoothly is our priority with new users to 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My name is Portia. I've just received my modem. I'm a new customer. I'm just having some troubles reaching the IP address.\n\nIt's telling me it's I don't know. It's it's I can't find it on any device to actually hook up the Wi Fi, so I just want some help, please. Thank you. Thank you. Yes.\n\nYes. Thank you. Okay. Thank you. Oh, I'll be here all day.\n\nSo I so I I know like, I've plugged everything in. I just can't get to the IP address online and log in. Yeah. So I'm hoping it's an easy fix. I just I can't reach it on my end, so I was hoping you could give it a go.\n\nThank you. Okay. Yes. Yes. Can I just quickly ask, do you think I'll get a phone call today?\n\nOkay. Thank you. Yeah. Mhmm. Okay.\n\nWell, thank you so much. I really appreciate your help. Alright. Sounds good. Thank you again.\n\nI appreciate it. You too. 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much.","start":327.97998,"end":329.1,"sentiment":"positive","sentiment_score":0.4066559553146362},{"text":"I really appreciate your help.","start":329.1,"end":330.72,"sentiment":"positive","sentiment_score":0.5033170402050018},{"text":"Alright.","start":335.66,"end":336.06,"sentiment":"neutral","sentiment_score":0.322074294090271},{"text":"Sounds good.","start":336.06,"end":336.69998,"sentiment":"positive","sentiment_score":0.4571656584739685},{"text":"Thank you again.","start":336.69998,"end":337.58,"sentiment":"positive","sentiment_score":0.4279560446739197}],"sentiment":"positive","sentiment_score":0.44188367016613483,"num_words":16,"start":327.97998,"end":337.58},{"sentences":[{"text":"I appreciate it.","start":337.58,"end":338.72,"sentiment":"positive","sentiment_score":0.633089413245519},{"text":"You 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Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. My name is Portia. I've just received my modem. I'm a new customer. I'm just having some troubles reaching the IP address.\n\nIt's telling me it's I don't know. It's it's I can't find it on any device to actually hook up the Wi Fi, so I just want some help, please.\n\nChannel 0: Okay. I'm so sorry to hear about this, but I appreciate your call today. Let me just pull out your account, Portia. Just one moment. Okay?\n\nIn\n\nChannel 1: Thank\n\nChannel 0: that way,\n\nChannel 1: you.\n\nChannel 0: I could properly endorse you to our tech team. We\n\nChannel 1: Thank\n\nChannel 0: could further\n\nChannel 1: you.\n\nChannel 0: assist in reference with this one. Just give me a minute or two. And I'm speaking to Portia James. Right?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Okay. Perfect. Thank you. One\n\nChannel 1: Thank\n\nChannel 0: moment,\n\nChannel 1: you.\n\nChannel 0: please.\n\nChannel 1: Okay.\n\nChannel 0: Thank you so much for patiently waiting on the line, Portia.\n\nChannel 1: Thank you.\n\nChannel 0: And if I may ask, until what time, you will be at home, later this afternoon?\n\nChannel 1: Oh, I'll be here all day.\n\nChannel 0: All day. And what you're trying to say because I could see in here that your service status is already online, And what you are trying to what's the problem? In that\n\nChannel 1: So\n\nChannel 0: way, I could endorse it properly.\n\nChannel 1: I so I I know like, I've plugged everything in. I just can't get to the IP address online\n\nChannel 0: Oh,\n\nChannel 1: and log in.\n\nChannel 0: the I IP address. Okay.\n\nChannel 1: Yeah. So I'm hoping it's an easy fix. I just I can't reach it on my end, so I was hoping you could give it a go.\n\nChannel 0: Yeah. Yeah. I understand that. So\n\nChannel 1: Thank you.\n\nChannel 0: here's what I'm going to do, Portia. I'll go ahead and endorse your account to our tech team, and then they will reach out to you as soon as possible. In that way, they can fix this issue because they are the one who have an access with this.\n\nChannel 1: Okay.\n\nChannel 0: And\n\nChannel 1: Yes.\n\nChannel 0: then as you mentioned, you will be available all day. And a good phone number to reach out to you is the same one that you're using, 6839. Right?\n\nChannel 1: Yes. Can I just quickly ask, do you think I'll get a phone call today?\n\nChannel 0: Okay. I hope so. Because, basically, in reference with this, once the because we're working with the TCAT in a bulk one, and then they are checking this to the network, and then they will I'm sending some messages through email if they need\n\nChannel 1: Okay.\n\nChannel 0: some investigation or checking, something like that, and then a phone call. But I can assure you that I will be endorsing your concern to our tech team, and it will be in priority since\n\nChannel 1: Thank you.\n\nChannel 0: we just been with us recently. Right? So, yeah, this will be the priority. Because\n\nChannel 1: Yeah.\n\nChannel 0: your detail is still in our monitoring spreadsheet. So connecting to the services smoothly is our\n\nChannel 1: Mhmm.\n\nChannel 0: priority with new users to Airtel.\n\nChannel 1: Okay. Well, thank you so much. I\n\nChannel 0: Mhmm.\n\nChannel 1: really appreciate your help.\n\nChannel 0: You're welcome, Portia, and talk to you soon. Just keep your line open. Okay?\n\nChannel 1: Alright. Sounds good. Thank\n\nChannel 0: Alright.\n\nChannel 1: you again.\n\nChannel 0: Thank\n\nChannel 1: I\n\nChannel 0: you.\n\nChannel 1: appreciate\n\nChannel 0: Have\n\nChannel 1: it.\n\nChannel 0: a great day.\n\nChannel 1: You too.\n\nChannel 0: See you.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.04,"sentiment":"neutral","sentiment_score":0.3192337155342102},{"text":"Good afternoon.","start":1.04,"end":1.76,"sentiment":"positive","sentiment_score":0.5394600629806519},{"text":"Thank you so much for calling your account.","start":1.76,"end":3.86,"sentiment":"positive","sentiment_score":0.714231826364994},{"text":"How may I help you today?","start":4.0,"end":5.2999997,"sentiment":"positive","sentiment_score":0.5673064490159353}],"sentiment":"positive","sentiment_score":0.6185792439124164,"channel":0,"num_words":17,"start":0.71999997,"end":5.2999997},{"sentences":[{"text":"Hi.","start":6.16,"end":6.56,"sentiment":"neutral","sentiment_score":0.04241698980331421},{"text":"My name is Portia.","start":6.56,"end":7.62,"sentiment":"neutral","sentiment_score":0.041938782669603825},{"text":"I've just received my modem.","start":7.68,"end":9.679999,"sentiment":"neutral","sentiment_score":-0.0038413011818192897},{"text":"I'm a new customer.","start":9.679999,"end":10.82,"sentiment":"neutral","sentiment_score":0.0289784271735698},{"text":"I'm just having some troubles reaching the IP address.","start":11.92,"end":15.219999,"sentiment":"neutral","sentiment_score":-0.30753861533270943}],"sentiment":"neutral","sentiment_score":-0.10699861803162924,"channel":1,"num_words":23,"start":6.16,"end":15.219999},{"sentences":[{"text":"It's telling me it's I don't know.","start":15.28,"end":19.175,"sentiment":"negative","sentiment_score":-0.34930175117083956},{"text":"It's it's I can't find it on any device to actually hook up the Wi Fi, so I just want some help, please.","start":19.175,"end":25.035,"sentiment":"neutral","sentiment_score":-0.23543201970017474}],"sentiment":"neutral","sentiment_score":-0.2620016237099965,"channel":1,"num_words":30,"start":15.28,"end":25.035},{"sentences":[{"text":"Okay.","start":25.55,"end":26.05,"sentiment":"neutral","sentiment_score":0.01885872706770897},{"text":"I'm so sorry to hear about this, but I appreciate your call today.","start":26.11,"end":29.630001,"sentiment":"neutral","sentiment_score":0.13343571026164752},{"text":"Let me just pull out your account, Portia.","start":29.630001,"end":31.65,"sentiment":"neutral","sentiment_score":0.18024174682796001},{"text":"Just one moment.","start":31.71,"end":32.59,"sentiment":"neutral","sentiment_score":0.1401024361451467},{"text":"Okay?","start":32.59,"end":33.09,"sentiment":"neutral","sentiment_score":0.0906032919883728}],"sentiment":"neutral","sentiment_score":0.14255259751986998,"channel":0,"num_words":26,"start":25.55,"end":33.09},{"sentences":[{"text":"In","start":33.15,"end":33.39,"sentiment":"neutral","sentiment_score":0.14415767788887024}],"sentiment":"neutral","sentiment_score":0.14415767788887024,"channel":0,"num_words":1,"start":33.15,"end":33.39},{"sentences":[{"text":"Thank","start":33.329998,"end":33.57,"sentiment":"positive","sentiment_score":0.4488312602043152}],"sentiment":"positive","sentiment_score":0.4488312602043152,"channel":1,"num_words":1,"start":33.329998,"end":33.57},{"sentences":[{"text":"that 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further","start":37.585003,"end":38.165,"sentiment":"neutral","sentiment_score":0.31448307633399963}],"sentiment":"neutral","sentiment_score":0.31448307633399963,"channel":0,"num_words":2,"start":37.585003,"end":38.165},{"sentences":[{"text":"you.","start":37.73,"end":38.23,"sentiment":"neutral","sentiment_score":0.28097474575042725}],"sentiment":"neutral","sentiment_score":0.28097474575042725,"channel":1,"num_words":1,"start":37.73,"end":38.23},{"sentences":[{"text":"assist in reference with this one.","start":38.225002,"end":40.485,"sentiment":"neutral","sentiment_score":0.15980934103329977},{"text":"Just give me a minute or two.","start":40.625,"end":42.065002,"sentiment":"neutral","sentiment_score":0.09865558786051613},{"text":"And I'm speaking to Portia James.","start":42.065002,"end":44.545002,"sentiment":"neutral","sentiment_score":0.047550233701864876},{"text":"Right?","start":44.545002,"end":45.045002,"sentiment":"neutral","sentiment_score":0.06234118342399597}],"sentiment":"neutral","sentiment_score":0.09985438734292984,"channel":0,"num_words":20,"start":38.225002,"end":45.045002},{"sentences":[{"text":"Yes.","start":44.93,"end":45.43,"sentiment":"neutral","sentiment_score":0.06487098336219788},{"text":"Yes.","start":45.489998,"end":45.989998,"sentiment":"neutral","sentiment_score":0.08645367622375488}],"sentiment":"neutral","sentiment_score":0.07566232979297638,"channel":1,"num_words":2,"start":44.93,"end":45.989998},{"sentences":[{"text":"Okay.","start":46.145,"end":46.545002,"sentiment":"neutral","sentiment_score":0.2011851668357849},{"text":"Perfect.","start":46.545002,"end":47.025,"sentiment":"positive","sentiment_score":0.4655239582061768},{"text":"Thank 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you so much for patiently waiting on the line, Portia.","start":190.8,"end":194.02,"sentiment":"positive","sentiment_score":0.4836555854840712}],"sentiment":"positive","sentiment_score":0.4836555854840712,"channel":0,"num_words":11,"start":190.8,"end":194.02},{"sentences":[{"text":"Thank you.","start":194.615,"end":195.355,"sentiment":"positive","sentiment_score":0.3886891305446625}],"sentiment":"positive","sentiment_score":0.3886891305446625,"channel":1,"num_words":2,"start":194.615,"end":195.355},{"sentences":[{"text":"And if I may ask, until what time, you will be at home, later this afternoon?","start":195.92,"end":203.145,"sentiment":"neutral","sentiment_score":0.10556382685899734}],"sentiment":"neutral","sentiment_score":0.10556382685899734,"channel":0,"num_words":16,"start":195.92,"end":203.145},{"sentences":[{"text":"Oh, I'll be here all 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online","start":225.87,"end":229.41,"sentiment":"neutral","sentiment_score":-0.25467395616902244}],"sentiment":"neutral","sentiment_score":-0.1928757491864656,"channel":1,"num_words":19,"start":223.06999,"end":229.41},{"sentences":[{"text":"Oh,","start":229.485,"end":229.985,"sentiment":"neutral","sentiment_score":-0.07393024861812592}],"sentiment":"neutral","sentiment_score":-0.07393024861812592,"channel":0,"num_words":1,"start":229.485,"end":229.985},{"sentences":[{"text":"and log in.","start":229.95,"end":231.01,"sentiment":"neutral","sentiment_score":-0.08600518604119618}],"sentiment":"neutral","sentiment_score":-0.08600518604119618,"channel":1,"num_words":3,"start":229.95,"end":231.01},{"sentences":[{"text":"the I IP 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great day.","start":338.47687,"end":339.29688,"sentiment":"positive","sentiment_score":0.8110052545865377}],"sentiment":"positive","sentiment_score":0.8110052545865377,"channel":0,"num_words":3,"start":338.47687,"end":339.29688},{"sentences":[{"text":"You too.","start":339.5,"end":340.24,"sentiment":"positive","sentiment_score":0.640702486038208}],"sentiment":"positive","sentiment_score":0.640702486038208,"channel":1,"num_words":2,"start":339.5,"end":340.24},{"sentences":[{"text":"See 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The representative pulled up the account and promised to send the tech team to fix the issue and assign a priority to the new customer. The call ended with the representative thanking the customer for their call and reminding them to keep their line open."},"intents":{"segments":[{"text":"Hi. My name is Portia. I've just received my modem. I'm a new customer. I'm just having some troubles reaching the IP address. It's telling me it's I don't know. It's it's I can't find it on any device to actually hook up the Wi Fi, so I just want some help, please. Okay.","start_word":17,"end_word":70,"intents":[{"intent":"Request technical assistance","confidence_score":0.1092317}]},{"text":"I'll go ahead and endorse your account to our tech team, and then they will reach out to you as soon as possible. In that way, they can fix this issue because they are the one who have an access with this. 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I could properly endorse you to our tech team.","start_word":96,"end_word":109,"sentiment":"positive","sentiment_score":0.37653037905693054},{"text":"We Thank could further you. assist in reference with this one. Just give me a minute or two. And I'm speaking to Portia James. Right? Yes. Yes. Okay.","start_word":110,"end_word":137,"sentiment":"neutral","sentiment_score":0.1264878213405609},{"text":"Perfect. Thank you.","start_word":138,"end_word":140,"sentiment":"positive","sentiment_score":0.45064908266067505},{"text":"One Thank moment, you. please. Okay.","start_word":141,"end_word":146,"sentiment":"neutral","sentiment_score":0.2664951682090759},{"text":"Thank you so much for patiently waiting on the line, Portia. Thank you.","start_word":147,"end_word":159,"sentiment":"positive","sentiment_score":0.4718722403049469},{"text":"And if I may ask, until what time, you will be at home, later this afternoon? Oh, I'll be here all day. All day. And what you're trying to say because I could see in here that your service status is already online, And what you are trying to what's the problem? In that So way, I could endorse it properly. I so I I know like, I've plugged everything in. I just can't get to the IP address online Oh, and log in. the I IP address. Okay. Yeah. So I'm hoping it's an easy fix. I just I can't reach it on my end, so I was hoping you could give it a go. Yeah. Yeah. I understand that.","start_word":160,"end_word":280,"sentiment":"neutral","sentiment_score":-0.0826311995052109},{"text":"So Thank you.","start_word":281,"end_word":283,"sentiment":"positive","sentiment_score":0.4457525908946991},{"text":"here's what I'm going to do, Portia. I'll go ahead and endorse your account to our tech team, and then they will reach out to you as soon as possible. In that way, they can fix this issue because they are the one who have an access with this. Okay. And Yes. then as you mentioned, you will be available all day. And a good phone number to reach out to you is the same one that you're using, 6839. Right? Yes. Can I just quickly ask, do you think I'll get a phone call today? Okay. I hope so. Because, basically, in reference with this, once the because we're working with the TCAT in a bulk one, and then they are checking this to the network, and then they will I'm sending some messages through email if they need Okay. some investigation or checking, something like that, and then a phone call. But I can assure you that I will be endorsing your concern to our tech team, and it will be in priority since Thank you. we just been with us recently. Right? So, yeah, this will be the priority. Because Yeah. your detail is still in our monitoring spreadsheet. So connecting to the services smoothly is our Mhmm. priority with new users to Airtel. Okay.","start_word":284,"end_word":501,"sentiment":"neutral","sentiment_score":0.09931018203496932},{"text":"Well, thank you so much. I Mhmm. really appreciate your help. You're welcome, Portia, and talk to you soon. Just keep your line open.","start_word":502,"end_word":525,"sentiment":"positive","sentiment_score":0.45094165205955505},{"text":"Okay? Alright.","start_word":526,"end_word":527,"sentiment":"neutral","sentiment_score":0.291297972202301},{"text":"Sounds good. Thank Alright. you again. Thank I you. appreciate Have it. a great day. You too. See you.","start_word":528,"end_word":546,"sentiment":"positive","sentiment_score":0.570836741673319},{"text":"Bye. Bye.","start_word":547,"end_word":548,"sentiment":"neutral","sentiment_score":0.21727681159973145}],"average":{"sentiment":"neutral","sentiment_score":0.10511607156463346}}}}