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They are then transferred to Wade, but there is confusion over his employment status. Eventually, the customer is informed that Wade is in the IT department and is thanked for their help before ending the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Thank you for calling Batter Bay Bowling Club, proudly part of the Wine Leagues Group.","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.6899710297584534},{"text":"For reception, press 1. For the kitchen restaurant, press 2. Speaking. Yeah. Good morning. May I speak with Wade? Wade Bryant? There's no Reid Ryan here. Wade. Wade Brian. Yeah. He There's works in the IT depart sorry? he works in the IT Oh, really? department. Yeah. Wade. He's at Wyong. Yep. Yeah. He's Alright. based in Wyong because we're owned by Wyong Leagues. Okay. Got it. Yeah.","start_word":15,"end_word":82,"sentiment":"neutral","sentiment_score":0.027853915467858315},{"text":"Thank Okay. you. Thank you.","start_word":83,"end_word":87,"sentiment":"positive","sentiment_score":0.4331951141357422},{"text":"Bye bye.","start_word":88,"end_word":89,"sentiment":"neutral","sentiment_score":0.2520918846130371}],"average":{"sentiment":"neutral","sentiment_score":0.15297979851291604}}}}