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Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, accounts.","start":0.64,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.31205878655115765},{"text":"At at the accounts.","start":2.48,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.08108901977539062},{"text":"Sorry.","start":3.4399998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.008319733664393425},{"text":"Yep.","start":12.799999,"end":13.28,"sentiment":"neutral","sentiment_score":0.05573386698961258},{"text":"One second.","start":13.28,"end":14.099999,"sentiment":"neutral","sentiment_score":0.021969106048345566}],"sentiment":"neutral","sentiment_score":0.12441129559143023,"num_words":11,"start":0.64,"end":14.099999},{"sentences":[{"text":"What's the name of the the account holder's name?","start":19.275,"end":22.175,"sentiment":"neutral","sentiment_score":0.01868893371687995},{"text":"No.","start":26.075,"end":26.395,"sentiment":"neutral","sentiment_score":-0.01848851703107357},{"text":"The holder the name of the account.","start":26.395,"end":28.175,"sentiment":"neutral","sentiment_score":-0.015829670575580428},{"text":"Sydney.","start":33.81,"end":34.31,"sentiment":"neutral","sentiment_score":0.007625050377100706},{"text":"Okay.","start":43.675003,"end":44.075,"sentiment":"neutral","sentiment_score":0.04773511737585068}],"sentiment":"neutral","sentiment_score":0.004961282112880757,"num_words":19,"start":19.275,"end":44.075},{"sentences":[{"text":"Yep.","start":44.075,"end":44.315002,"sentiment":"neutral","sentiment_score":0.06150936707854271},{"text":"Got it.","start":44.315002,"end":44.635002,"sentiment":"neutral","sentiment_score":0.09659058600664139},{"text":"Yep.","start":44.635002,"end":45.135002,"sentiment":"neutral","sentiment_score":0.09042814373970032},{"text":"Let's have a look.","start":45.195,"end":46.255,"sentiment":"neutral","sentiment_score":0.07891066558659077},{"text":"You wanna know if you're up to date with the account?","start":46.475002,"end":48.235,"sentiment":"neutral","sentiment_score":0.05169496211138638}],"sentiment":"neutral","sentiment_score":0.06470557517911259,"num_words":19,"start":44.075,"end":48.235},{"sentences":[{"text":"Yes.","start":48.235,"end":48.475002,"sentiment":"neutral","sentiment_score":0.12623974680900574},{"text":"It's all up to date.","start":48.475002,"end":49.615,"sentiment":"neutral","sentiment_score":0.15372520685195923},{"text":"It's normally comes down the first of every month.","start":52.715,"end":55.135002,"sentiment":"neutral","sentiment_score":0.06181809471713172},{"text":"So normally between the first and the tenth.","start":56.510002,"end":58.670002,"sentiment":"neutral","sentiment_score":0.07934019528329372},{"text":"So if you got a direct debit set up, it'll be collected automatically during that period of time.","start":58.670002,"end":63.71,"sentiment":"neutral","sentiment_score":0.11596458901961644}],"sentiment":"neutral","sentiment_score":0.10178811702786422,"num_words":41,"start":48.235,"end":63.71},{"sentences":[{"text":"And if not, well, then you log in, you pay yourself.","start":63.71,"end":65.97,"sentiment":"neutral","sentiment_score":0.05258771506222812},{"text":"No.","start":68.67,"end":68.75,"sentiment":"neutral","sentiment_score":0.15902839601039886},{"text":"You're welcome.","start":68.75,"end":69.49,"sentiment":"neutral","sentiment_score":0.19868668168783188},{"text":"Anything else?","start":69.71,"end":70.61,"sentiment":"neutral","sentiment_score":0.0964919738471508},{"text":"Alright.","start":71.89094,"end":72.29094,"sentiment":"positive","sentiment_score":0.36714276671409607}],"sentiment":"neutral","sentiment_score":0.09970549055758644,"num_words":17,"start":63.71,"end":72.29094},{"sentences":[{"text":"Have a nice day.","start":72.29094,"end":73.01094,"sentiment":"positive","sentiment_score":0.5297194793820381},{"text":"Bye.","start":73.01094,"end":73.51094,"sentiment":"neutral","sentiment_score":0.25276681780815125}],"sentiment":"positive","sentiment_score":0.47432894706726075,"num_words":5,"start":72.29094,"end":73.51094}]}}]},{"alternatives":[{"transcript":"Hi. 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Hi. I'm calling from Sydney Services Group. I just wanna check on our account to make sure that we're up to date on payments. The account number is 793.\n\nSydney Services Group trading at 3 60 personnel. Oh, perfect. So when is the next payment due? Okay. Okay.\n\nPerfect. Thanks a lot for that. Okay. That's it. Thank you.\n\nYou too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.02280677855014801},{"text":"Hi.","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.05424713343381882},{"text":"I'm calling from Sydney Services Group.","start":5.44,"end":8.08,"sentiment":"neutral","sentiment_score":0.05023466423153877},{"text":"I just wanna check on our account to make sure that we're up to date on payments.","start":8.08,"end":12.259999,"sentiment":"neutral","sentiment_score":0.05157820244922357},{"text":"The account number is 793.","start":23.495,"end":25.675,"sentiment":"neutral","sentiment_score":0.000673950556665659}],"sentiment":"neutral","sentiment_score":0.041955369726444286,"num_words":30,"start":3.04,"end":25.675},{"sentences":[{"text":"Sydney Services Group trading at 3 60 personnel.","start":29.029999,"end":31.85,"sentiment":"neutral","sentiment_score":0.0009677173802629113},{"text":"Oh, perfect.","start":49.845,"end":50.485,"sentiment":"positive","sentiment_score":0.3532109409570694},{"text":"So when is the next payment due?","start":50.485,"end":52.345,"sentiment":"neutral","sentiment_score":0.12283279746770859},{"text":"Okay.","start":55.539997,"end":56.039997,"sentiment":"neutral","sentiment_score":0.08900679647922516},{"text":"Okay.","start":66.57094,"end":67.05094,"sentiment":"neutral","sentiment_score":0.26835352182388306}],"sentiment":"neutral","sentiment_score":0.10165018534385845,"num_words":19,"start":29.029999,"end":67.05094},{"sentences":[{"text":"Perfect.","start":67.05094,"end":67.450935,"sentiment":"positive","sentiment_score":0.6277916431427002},{"text":"Thanks a lot for that.","start":67.450935,"end":68.67094,"sentiment":"positive","sentiment_score":0.7114309072494507},{"text":"Okay.","start":70.17094,"end":70.67094,"sentiment":"neutral","sentiment_score":0.11634425818920135},{"text":"That's it.","start":70.810936,"end":71.29094,"sentiment":"neutral","sentiment_score":0.1772768273949623},{"text":"Thank you.","start":71.29094,"end":72.11094,"sentiment":"positive","sentiment_score":0.4344968795776367}],"sentiment":"positive","sentiment_score":0.5022579865022139,"num_words":11,"start":67.05094,"end":72.11094},{"sentences":[{"text":"You too.","start":73.21094,"end":73.69094,"sentiment":"neutral","sentiment_score":0.22311986982822418},{"text":"Bye.","start":73.69094,"end":74.19094,"sentiment":"neutral","sentiment_score":0.10713724046945572}],"sentiment":"neutral","sentiment_score":0.18445899337530136,"num_words":3,"start":73.21094,"end":74.19094}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon, accounts. At at the accounts.\n\nChannel 1: Hi.\n\nChannel 0: Sorry.\n\nChannel 1: Hi. I'm calling from Sydney Services Group. I just wanna check on our account to make sure that we're up to date on payments.\n\nChannel 0: Yep. One second. What's the name of the the account holder's name?\n\nChannel 1: The account number is 793.\n\nChannel 0: No. The holder the name of the account.\n\nChannel 1: Sydney Services Group trading at 3 60 personnel.\n\nChannel 0: Sydney. Okay. Yep. Got it. Yep.\n\nLet's have a look. You wanna know if you're up to date with the account? Yes. It's all up to date.\n\nChannel 1: Oh, perfect. So when is the next payment due?\n\nChannel 0: It's normally comes down the first of every month.\n\nChannel 1: Okay.\n\nChannel 0: So normally between the first and the tenth. So if you got a direct debit set up, it'll be collected automatically during that period of time. And if not, well, then you log in, you pay yourself.\n\nChannel 1: Okay. Perfect. Thanks a lot for that.\n\nChannel 0: No. You're welcome. Anything else?\n\nChannel 1: Okay. That's it. Thank you.\n\nChannel 0: Alright. Have a nice day. Bye.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, accounts.","start":0.64,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.31205878655115765},{"text":"At at the accounts.","start":2.48,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.08108901977539062}],"sentiment":"neutral","sentiment_score":0.18007606267929077,"channel":0,"num_words":7,"start":0.64,"end":3.4399998},{"sentences":[{"text":"Hi.","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.02280677855014801}],"sentiment":"neutral","sentiment_score":0.02280677855014801,"channel":1,"num_words":1,"start":3.04,"end":3.54},{"sentences":[{"text":"Sorry.","start":3.4399998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.008319733664393425}],"sentiment":"neutral","sentiment_score":0.008319733664393425,"channel":0,"num_words":1,"start":3.4399998,"end":3.9399998},{"sentences":[{"text":"Hi.","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.05424713343381882},{"text":"I'm 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personnel.","start":29.029999,"end":31.85,"sentiment":"neutral","sentiment_score":0.0009677173802629113}],"sentiment":"neutral","sentiment_score":0.0009677173802629113,"channel":1,"num_words":8,"start":29.029999,"end":31.85},{"sentences":[{"text":"Sydney.","start":33.81,"end":34.31,"sentiment":"neutral","sentiment_score":0.007625050377100706},{"text":"Okay.","start":43.675003,"end":44.075,"sentiment":"neutral","sentiment_score":0.04773511737585068},{"text":"Yep.","start":44.075,"end":44.315002,"sentiment":"neutral","sentiment_score":0.06150936707854271},{"text":"Got it.","start":44.315002,"end":44.635002,"sentiment":"neutral","sentiment_score":0.09659058600664139},{"text":"Yep.","start":44.635002,"end":45.135002,"sentiment":"neutral","sentiment_score":0.09042814373970032}],"sentiment":"neutral","sentiment_score":0.06674647509741287,"channel":0,"num_words":6,"start":33.81,"end":45.135002},{"sentences":[{"text":"Let's have a 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normally comes down the first of every month.","start":52.715,"end":55.135002,"sentiment":"neutral","sentiment_score":0.06181809471713172}],"sentiment":"neutral","sentiment_score":0.06181809471713172,"channel":0,"num_words":9,"start":52.715,"end":55.135002},{"sentences":[{"text":"Okay.","start":55.539997,"end":56.039997,"sentiment":"neutral","sentiment_score":0.08900679647922516}],"sentiment":"neutral","sentiment_score":0.08900679647922516,"channel":1,"num_words":1,"start":55.539997,"end":56.039997},{"sentences":[{"text":"So normally between the first and the tenth.","start":56.510002,"end":58.670002,"sentiment":"neutral","sentiment_score":0.07934019528329372},{"text":"So if you got a direct debit set up, it'll be collected automatically during that period of time.","start":58.670002,"end":63.71,"sentiment":"neutral","sentiment_score":0.11596458901961644},{"text":"And if not, well, then you log in, you pay yourself.","start":63.71,"end":65.97,"sentiment":"neutral","sentiment_score":0.05258771506222812}],"sentiment":"neutral","sentiment_score":0.08920402784605284,"channel":0,"num_words":37,"start":56.510002,"end":65.97},{"sentences":[{"text":"Okay.","start":66.57094,"end":67.05094,"sentiment":"neutral","sentiment_score":0.26835352182388306},{"text":"Perfect.","start":67.05094,"end":67.450935,"sentiment":"positive","sentiment_score":0.6277916431427002},{"text":"Thanks a lot for that.","start":67.450935,"end":68.67094,"sentiment":"positive","sentiment_score":0.7114309072494507}],"sentiment":"positive","sentiment_score":0.6361856716019767,"channel":1,"num_words":7,"start":66.57094,"end":68.67094},{"sentences":[{"text":"No.","start":68.67,"end":68.75,"sentiment":"neutral","sentiment_score":0.15902839601039886},{"text":"You're welcome.","start":68.75,"end":69.49,"sentiment":"neutral","sentiment_score":0.19868668168783188},{"text":"Anything else?","start":69.71,"end":70.61,"sentiment":"neutral","sentiment_score":0.0964919738471508}],"sentiment":"neutral","sentiment_score":0.14987714141607283,"channel":0,"num_words":5,"start":68.67,"end":70.61},{"sentences":[{"text":"Okay.","start":70.17094,"end":70.67094,"sentiment":"neutral","sentiment_score":0.11634425818920135},{"text":"That's it.","start":70.810936,"end":71.29094,"sentiment":"neutral","sentiment_score":0.1772768273949623},{"text":"Thank you.","start":71.29094,"end":72.11094,"sentiment":"positive","sentiment_score":0.4344968795776367}],"sentiment":"neutral","sentiment_score":0.2679783344268799,"channel":1,"num_words":5,"start":70.17094,"end":72.11094},{"sentences":[{"text":"Alright.","start":71.89094,"end":72.29094,"sentiment":"positive","sentiment_score":0.36714276671409607},{"text":"Have a nice day.","start":72.29094,"end":73.01094,"sentiment":"positive","sentiment_score":0.5297194793820381},{"text":"Bye.","start":73.01094,"end":73.51094,"sentiment":"neutral","sentiment_score":0.25276681780815125}],"sentiment":"positive","sentiment_score":0.45646458367506665,"channel":0,"num_words":6,"start":71.89094,"end":73.51094},{"sentences":[{"text":"You too.","start":73.21094,"end":73.69094,"sentiment":"neutral","sentiment_score":0.22311986982822418},{"text":"Bye.","start":73.69094,"end":74.19094,"sentiment":"neutral","sentiment_score":0.10713724046945572}],"sentiment":"neutral","sentiment_score":0.18445899337530136,"channel":1,"num_words":3,"start":73.21094,"end":74.19094}]},"summary":{"result":"success","short":"The customer calls Sydney Services Group to check on their account and is asked for their account number. The agent confirms that the account is up to date and sets up a payment plan for the customer, which will be automatically collected on the first payment and the next payment due on the tenth. The agent also explains that if the customer has a direct debit set up, it will be automatically collected during that time and if not, the customer will have to pay themselves."},"intents":{"segments":[{"text":"I'm calling from Sydney Services Group. I just wanna check on our account to make sure that we're up to date on payments. Yep.","start_word":10,"end_word":33,"intents":[{"intent":"Check account status","confidence_score":0.3749142}]},{"text":"What's the name of the the account holder's name?","start_word":36,"end_word":44,"intents":[{"intent":"Confirm account holder's name","confidence_score":0.13715753}]},{"text":"So when is the next payment due?","start_word":95,"end_word":101,"intents":[{"intent":"Confirm payment date","confidence_score":0.08468116},{"intent":"Inquire about future payments","confidence_score":0.00013157411}]},{"text":"So normally between the first and the tenth. So if you got a direct debit set up, it'll be collected automatically during that period of time. And if not, well, then you log in, you pay yourself. Okay.","start_word":112,"end_word":149,"intents":[{"intent":"Inform about direct debit setup","confidence_score":0.019234244}]},{"text":"Have a nice day. Bye. You too.","start_word":167,"end_word":173,"intents":[{"intent":"Wish good day","confidence_score":0.08407761}]}]},"sentiments":{"segments":[{"text":"Good afternoon, accounts. At at the accounts. Hi. Sorry. Hi. I'm calling from Sydney Services Group. I just wanna check on our account to make sure that we're up to date on payments. Yep. One second. What's the name of the the account holder's name? The account number is 793. No. The holder the name of the account. Sydney Services Group trading at 3 60 personnel. Sydney. Okay. Yep. Got it. Yep. Let's have a look. You wanna know if you're up to date with the account? Yes. It's all up to date.","start_word":0,"end_word":92,"sentiment":"neutral","sentiment_score":0.05478038266301155},{"text":"Oh, perfect.","start_word":93,"end_word":94,"sentiment":"positive","sentiment_score":0.3532109260559082},{"text":"So when is the next payment due? It's normally comes down the first of every month. Okay. So normally between the first and the tenth. So if you got a direct debit set up, it'll be collected automatically during that period of time. And if not, well, then you log in, you pay yourself. Okay.","start_word":95,"end_word":149,"sentiment":"neutral","sentiment_score":0.09124430269002914},{"text":"Perfect. Thanks a lot for that.","start_word":150,"end_word":155,"sentiment":"positive","sentiment_score":0.6858176589012146},{"text":"No. You're welcome. Anything else? Okay. That's it.","start_word":156,"end_word":163,"sentiment":"neutral","sentiment_score":0.159692645072937},{"text":"Thank you. Alright. Have a nice day.","start_word":164,"end_word":170,"sentiment":"positive","sentiment_score":0.4579545855522156},{"text":"Bye. You too. Bye.","start_word":171,"end_word":174,"sentiment":"neutral","sentiment_score":0.20489826798439023}],"average":{"sentiment":"neutral","sentiment_score":0.12062499942850978}}}}