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Let me just check. First, is the router connected to the NTD box? The NTD box, it's the network termination device mounted on your wall. Mhmm. Mhmm. Just the box on the wall has green lights on it. Might yeah. You can see those at sides of that box. Yeah. That's the one that has a green light. Yeah. Does it have the green lights? Yeah. That's Can you see, like, a small box or a big box mounted on your wall? Mhmm. Mhmm. Yeah. Does it has, like, a super network return on it? Yeah. Mhmm. Liquidity box. Yeah. That one has a green light? Okay. Does it has a available port where you can connect a cable, the yellow cable? Okay. Can we connect it to the first one? That's the Ethernet. Can you see it says Ethernet port or LAN port? Okay. Can we connect it to the first one? Okay. You mean they're out there? What do you mean electric power? Is that power of the router? Yeah. The router should be turned on. Mhmm. Sure. Yes. Hello? Mhmm. Okay. Is the router connected with the one one port at the back of your router, is it at the w A N Port? No. It should be at the W A N 1. Okay. Okay. Let me just check on her end. Is the router still color red? Mhmm. May I know how many green lights are there at the Mikrotic box, you said? The box on the wall? Is there other box there that has green lights? Mhmm. K. Is it okay if I request a picture of the set your setup there for me to have a reference also? Is it okay if I request the pictures via email of the setup there? Yes. For me. Okay. So I already sent you an email requesting a picture just for me to have a reference if that's the correct box. Or do you want me yeah. Or do you want me to end this call for now? Then I'll give you a callback once I review the picture. Mhmm. Yeah. Mhmm. Then once I receive the picture, I'll review it if that's the correct box and if the cables are properly plugged in, then I'll get back to you to assist you again. Okay. Thank you. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nYes. I can assist you now. Do you have your order here? Mhmm. Mhmm.\n\nMhmm. Okay. Let me just check. First, is the router connected to the NTD box? The NTD box, it's the network termination device mounted on your wall.\n\nMhmm. Mhmm. Just the box on the wall has green lights on it. Might yeah. You can see those at sides of that box.\n\nYeah. That's the one that has a green light. Yeah. Does it have the green lights? Yeah.\n\nThat's Can you see, like, a small box or a big box mounted on your wall? Mhmm. Mhmm. Yeah. Does it has, like, a super network return on it?\n\nYeah. Mhmm. Liquidity box. Yeah. That one has a green light?\n\nOkay. Does it has a available port where you can connect a cable, the yellow cable? Okay. Can we connect it to the first one? That's the Ethernet.\n\nCan you see it says Ethernet port or LAN port? Okay. Can we connect it to the first one? Okay. You mean they're out there?\n\nWhat do you mean electric power? Is that power of the router? Yeah. The router should be turned on. Mhmm.\n\nSure. Yes. Hello? Mhmm. Okay.\n\nIs the router connected with the one one port at the back of your router, is it at the w A N Port? No. It should be at the W A N 1. Okay. Okay.\n\nLet me just check on her end. Is the router still color red? Mhmm. May I know how many green lights are there at the Mikrotic box, you said? The box on the wall?\n\nIs there other box there that has green lights? Mhmm. K. Is it okay if I request a picture of the set your setup there for me to have a reference also? Is it okay if I request the pictures via email of the setup there?\n\nYes. For me. Okay. So I already sent you an email requesting a picture just for me to have a reference if that's the correct box. Or do you want me yeah.\n\nOr do you want me to end this call for now? Then I'll give you a callback once I review the picture. Mhmm. Yeah. Mhmm.\n\nThen once I receive the picture, I'll review it if that's the correct box and if the cables are properly plugged in, then I'll get back to you to assist you again. Okay. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.18777678906917572},{"text":"Good afternoon.","start":1.76,"end":2.5,"sentiment":"positive","sentiment_score":0.44671329855918884},{"text":"This is Maureen from Airtel tech support.","start":2.56,"end":5.2999997,"sentiment":"positive","sentiment_score":0.4001336991786957},{"text":"How can I assist you today?","start":5.7599998,"end":7.14,"sentiment":"positive","sentiment_score":0.4073618749777476},{"text":"Mhmm.","start":20.635,"end":21.135,"sentiment":"neutral","sentiment_score":0.0344548299908638}],"sentiment":"positive","sentiment_score":0.3741626682526925,"num_words":17,"start":1.1999999,"end":21.135},{"sentences":[{"text":"Yes.","start":21.355,"end":21.855,"sentiment":"neutral","sentiment_score":0.1334087997674942},{"text":"I can assist you now.","start":22.075,"end":23.535,"sentiment":"neutral","sentiment_score":0.2410399705171585},{"text":"Do you 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router connected with the one one port at the back of your router, is it at the w A N Port?","start":356.54498,"end":365.94,"sentiment":"neutral","sentiment_score":0.04013609149209831},{"text":"No.","start":369.44,"end":369.68002,"sentiment":"neutral","sentiment_score":-0.04718204587697983},{"text":"It should be at the W A N 1.","start":369.68002,"end":372.98,"sentiment":"neutral","sentiment_score":-0.03007232149442037},{"text":"Okay.","start":374.72,"end":375.22,"sentiment":"neutral","sentiment_score":-0.008095950819551945},{"text":"Okay.","start":380.85498,"end":381.35498,"sentiment":"neutral","sentiment_score":0.01806019991636276}],"sentiment":"neutral","sentiment_score":0.01757889754538025,"num_words":35,"start":356.54498,"end":381.35498},{"sentences":[{"text":"Let me just check on her end.","start":383.97498,"end":386.07498,"sentiment":"neutral","sentiment_score":0.017789763531514576},{"text":"Is the router still color 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you.","start":583.155,"end":583.875,"sentiment":"positive","sentiment_score":0.47960320115089417},{"text":"Bye for now.","start":583.875,"end":584.775,"sentiment":"positive","sentiment_score":0.4490034580230713}],"sentiment":"neutral","sentiment_score":0.10882972058300909,"num_words":38,"start":567.02,"end":584.775}]}}]},{"alternatives":[{"transcript":"Yes, madam. My name is Krishna Tilani. I have called for a setup of my this router. Has your technical team finished their meeting or still not? Yeah. You can. Yeah. Correct. You know, I got this new router today, and I'm trying to fix it, and it just gives me a red light and on the router and nothing else. So I wanted to know what should I do? How do I set it up? The router is connected to what? Pardon me? Yes. Yes. Yes. There is a kind of a the yellow cable, no, that is inserted in the wall. That's correct. The box in the oh, you mean to say the big box with the with the electric connection there? Is that the one? Wait a minute. This is DigiSat. Is that the one? DigiSat? One second. No. No. I can't see any green light. Are you referring to the to the place where the wall comes near the television outlet or is it there where the electric junction is, this one? There is a box, but it is not it is inside this this NBN and sub board area, you know, where electric connection is there. Wait a minute. Wait a minute. It has got u. I don't know. It is p o e, and then this is going MicroTik. MicroTik. Yeah. MicroTik box. Yes. That is there. That one has got a white light. There are, like, six ports there free. Six ports. Okay. It just has numbers one, two, three, four, five, six. Okay. Let me try. Let me try. So it doesn't go here directly to the to the but I have to have a power connection as well, right, at the same time? No. The electric connection also is needed, no, at the same time to the router? Yes. Should be turned Wait a second. Wait a second. Ma'am, I connected it. Hello? Yes. I connected it to one of the the yellow wire, you know, which I got. One is to the router and one is to this this socket down here, which you mentioned. WAN port. Yes. WAN port. W A N W A N port. Yes. Not on LAN. It is on WAN. Yeah. Red color it is. Which box? There are no green lights. There is only one white light. There is no box with green lights. What would you pardon me. What would you like to know? The picture. Yeah. Yeah. No problem. I can send you a picture. Or if you want, I can we can make a video call if that helps to make it quick. Okay. Should I do it right away or one second. Okay. I will you in order to fully investigate and assist you, kindly ensure it's kindly request you a clear photo of the label on the back of your router in including, okay, a photo of the NTD, the box portal to the router's van. Ma'am, please ensure the indicator lights on the router are clearly visible in the photos. Okay. Okay, madam. Okay. Okay. Okay. Alright. Thank you. Bye bye. 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madam. My name is Krishna Tilani. I have called for a setup of my this router. Has your technical team finished their meeting or still not? Yeah.\n\nYou can. Yeah. Correct. You know, I got this new router today, and I'm trying to fix it, and it just gives me a red light and on the router and nothing else. So I wanted to know what should I do?\n\nHow do I set it up? The router is connected to what? Pardon me? Yes. Yes.\n\nYes. There is a kind of a the yellow cable, no, that is inserted in the wall. That's correct. The box in the oh, you mean to say the big box with the with the electric connection there? Is that the one?\n\nWait a minute. This is DigiSat. Is that the one? DigiSat? One second.\n\nNo. No. I can't see any green light. Are you referring to the to the place where the wall comes near the television outlet or is it there where the electric junction is, this one? There is a box, but it is not it is inside this this NBN and sub board area, you know, where electric connection is there.\n\nWait a minute. Wait a minute. It has got u. I don't know. It is p o e, and then this is going MicroTik.\n\nMicroTik. Yeah. MicroTik box. Yes. That is there.\n\nThat one has got a white light. There are, like, six ports there free. Six ports. Okay. It just has numbers one, two, three, four, five, six.\n\nOkay. Let me try. Let me try. So it doesn't go here directly to the to the but I have to have a power connection as well, right, at the same time? No.\n\nThe electric connection also is needed, no, at the same time to the router? Yes. Should be turned Wait a second. Wait a second. Ma'am, I connected it.\n\nHello? Yes. I connected it to one of the the yellow wire, you know, which I got. One is to the router and one is to this this socket down here, which you mentioned. WAN port.\n\nYes. WAN port. W A N W A N port. Yes. Not on LAN.\n\nIt is on WAN. Yeah. Red color it is. Which box? There are no green lights.\n\nThere is only one white light. There is no box with green lights. What would you pardon me. What would you like to know? The picture.\n\nYeah. Yeah. No problem. I can send you a picture. Or if you want, I can we can make a video call if that helps to make it quick.\n\nOkay. Should I do it right away or one second. Okay. I will you in order to fully investigate and assist you, kindly ensure it's kindly request you a clear photo of the label on the back of your router in including, okay, a photo of the NTD, the box portal to the router's van. Ma'am, please ensure the indicator lights on the router are clearly visible in the photos.\n\nOkay. Okay, madam. Okay. Okay. Okay.\n\nAlright. Thank you. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Yes, madam.","start":7.9199996,"end":8.96,"sentiment":"neutral","sentiment_score":0.1262989677488804},{"text":"My name is Krishna Tilani.","start":8.96,"end":10.58,"sentiment":"neutral","sentiment_score":0.09575017243623733},{"text":"I have called for a setup of my this router.","start":10.88,"end":15.219999,"sentiment":"neutral","sentiment_score":0.05944022126495838},{"text":"Has your technical team finished their meeting or still not?","start":16.535,"end":19.914999,"sentiment":"neutral","sentiment_score":-0.008458343613892794},{"text":"Yeah.","start":24.294998,"end":24.535,"sentiment":"neutral","sentiment_score":0.1342366337776184}],"sentiment":"neutral","sentiment_score":0.0491215788559722,"num_words":28,"start":7.9199996,"end":24.535},{"sentences":[{"text":"You can.","start":24.535,"end":25.275,"sentiment":"neutral","sentiment_score":0.11850402131676674},{"text":"Yeah.","start":27.015,"end":27.255,"sentiment":"neutral","sentiment_score":0.07304225862026215},{"text":"Correct.","start":27.255,"end":27.654999,"sentiment":"neutral","sentiment_score":0.07764597237110138},{"text":"You know, I got this new router today, and I'm trying to fix it, and it just gives me a red light and on the router and nothing else.","start":27.654999,"end":37.019997,"sentiment":"neutral","sentiment_score":-0.22096921233781452},{"text":"So I wanted to know what should I do?","start":37.019997,"end":38.699997,"sentiment":"neutral","sentiment_score":-0.12975876530011496}],"sentiment":"neutral","sentiment_score":-0.17114856599697045,"num_words":42,"start":24.535,"end":38.699997},{"sentences":[{"text":"How do I set it up?","start":38.699997,"end":40.0,"sentiment":"neutral","sentiment_score":-0.0031490037217736244},{"text":"The router is connected to what?","start":48.245,"end":49.765,"sentiment":"neutral","sentiment_score":-0.028118212086459},{"text":"Pardon me?","start":49.765,"end":50.585,"sentiment":"neutral","sentiment_score":-0.0815100446343422},{"text":"Yes.","start":58.42,"end":58.66,"sentiment":"neutral","sentiment_score":0.024567261338233948},{"text":"Yes.","start":58.66,"end":58.9,"sentiment":"neutral","sentiment_score":0.028623580932617188}],"sentiment":"neutral","sentiment_score":-0.018589533865451813,"num_words":16,"start":38.699997,"end":58.9},{"sentences":[{"text":"Yes.","start":58.9,"end":59.14,"sentiment":"neutral","sentiment_score":0.02426825277507305},{"text":"There is a kind of a the yellow cable, no, that is inserted in the wall.","start":59.14,"end":63.22,"sentiment":"neutral","sentiment_score":-0.03636758879292756},{"text":"That's correct.","start":63.22,"end":64.04,"sentiment":"neutral","sentiment_score":0.023610517382621765},{"text":"The box in the oh, you mean to say the big box with the with the electric connection there?","start":70.345,"end":82.01,"sentiment":"neutral","sentiment_score":-0.03181908279657364},{"text":"Is that the one?","start":82.630005,"end":83.770004,"sentiment":"neutral","sentiment_score":-0.0200164713896811}],"sentiment":"neutral","sentiment_score":-0.02845287123428924,"num_words":42,"start":58.9,"end":83.770004},{"sentences":[{"text":"Wait a minute.","start":88.39,"end":89.29,"sentiment":"neutral","sentiment_score":-0.011876110918819904},{"text":"This is DigiSat.","start":89.350006,"end":90.490005,"sentiment":"neutral","sentiment_score":0.0011630880956848462},{"text":"Is that the one?","start":90.87,"end":91.670006,"sentiment":"neutral","sentiment_score":0.005255668656900525},{"text":"DigiSat?","start":91.670006,"end":92.170006,"sentiment":"neutral","sentiment_score":-0.004923553206026554},{"text":"One second.","start":93.990005,"end":94.73,"sentiment":"neutral","sentiment_score":-0.013300062622874975}],"sentiment":"neutral","sentiment_score":-0.003280005561044583,"num_words":13,"start":88.39,"end":94.73},{"sentences":[{"text":"No.","start":98.525,"end":98.845,"sentiment":"neutral","sentiment_score":-0.18632540106773376},{"text":"No.","start":98.845,"end":99.165,"sentiment":"neutral","sentiment_score":-0.2241036593914032},{"text":"I can't see any green light.","start":99.165,"end":100.945,"sentiment":"neutral","sentiment_score":-0.19764084617296854},{"text":"Are you referring to the to the place where the wall comes near the television outlet or is it there where the electric junction is, this one?","start":101.165,"end":110.46,"sentiment":"neutral","sentiment_score":-0.05019000020843965},{"text":"There is a box, but it is not it is inside this this NBN and sub board area, you know, where electric connection is there.","start":118.7,"end":128.525,"sentiment":"neutral","sentiment_score":-0.06319508627057076}],"sentiment":"neutral","sentiment_score":-0.07552135499815146,"num_words":60,"start":98.525,"end":128.525},{"sentences":[{"text":"Wait a minute.","start":137.225,"end":138.045,"sentiment":"neutral","sentiment_score":-0.006834230075279872},{"text":"Wait a minute.","start":140.23,"end":141.04999,"sentiment":"neutral","sentiment_score":-0.00030667924632628757},{"text":"It has got u.","start":143.51,"end":145.11,"sentiment":"neutral","sentiment_score":-0.004470790619961917},{"text":"I don't know.","start":145.11,"end":145.54999,"sentiment":"neutral","sentiment_score":-0.05922477195660273},{"text":"It is p o e, and then this is going MicroTik.","start":145.54999,"end":156.155,"sentiment":"neutral","sentiment_score":0.016696320677345448}],"sentiment":"neutral","sentiment_score":-0.0013883616193197668,"num_words":24,"start":137.225,"end":156.155},{"sentences":[{"text":"MicroTik.","start":158.375,"end":158.615,"sentiment":"neutral","sentiment_score":0.08746698498725891},{"text":"Yeah.","start":158.615,"end":159.115,"sentiment":"neutral","sentiment_score":0.11584773659706116},{"text":"MicroTik box.","start":159.255,"end":160.395,"sentiment":"neutral","sentiment_score":0.1456560716032982},{"text":"Yes.","start":160.455,"end":160.77501,"sentiment":"neutral","sentiment_score":0.1880694031715393},{"text":"That is there.","start":160.77501,"end":161.675,"sentiment":"neutral","sentiment_score":0.19895304242769876}],"sentiment":"neutral","sentiment_score":0.159944424405694,"num_words":8,"start":158.375,"end":161.675},{"sentences":[{"text":"That one has got a white light.","start":165.895,"end":168.0,"sentiment":"neutral","sentiment_score":0.05048431030341557},{"text":"There are, like, six ports there free.","start":177.76,"end":180.165,"sentiment":"neutral","sentiment_score":0.0718617971454348},{"text":"Six ports.","start":181.685,"end":182.42499,"sentiment":"neutral","sentiment_score":0.054216787219047546},{"text":"Okay.","start":185.36499,"end":185.86499,"sentiment":"neutral","sentiment_score":0.06309355795383453},{"text":"It just has numbers one, two, three, four, five, six.","start":193.81,"end":197.03,"sentiment":"neutral","sentiment_score":0.04161381945014}],"sentiment":"neutral","sentiment_score":0.053484743667973414,"num_words":27,"start":165.895,"end":197.03},{"sentences":[{"text":"Okay.","start":200.93,"end":201.25,"sentiment":"neutral","sentiment_score":0.03743736073374748},{"text":"Let me try.","start":201.25,"end":202.04999,"sentiment":"neutral","sentiment_score":0.029748709872364998},{"text":"Let me try.","start":202.04999,"end":202.95,"sentiment":"neutral","sentiment_score":0.03170439600944519},{"text":"So it doesn't go here directly to the to the but I have to have a power connection as well, right, at the same time?","start":203.81,"end":212.235,"sentiment":"neutral","sentiment_score":-0.014983357936143875},{"text":"No.","start":216.69499,"end":216.935,"sentiment":"neutral","sentiment_score":-0.2199494242668152}],"sentiment":"neutral","sentiment_score":-0.011295051342158607,"num_words":33,"start":200.93,"end":216.935},{"sentences":[{"text":"The electric connection also is needed, no, at the same time to the router?","start":216.935,"end":221.19499,"sentiment":"neutral","sentiment_score":-0.14443097742540495},{"text":"Yes.","start":235.09999,"end":235.59999,"sentiment":"neutral","sentiment_score":0.09372106194496156},{"text":"Should be turned Wait a second.","start":236.06,"end":239.60501,"sentiment":"neutral","sentiment_score":0.04012099591394266},{"text":"Wait a second.","start":240.10501,"end":241.765,"sentiment":"neutral","sentiment_score":0.037959902236859},{"text":"Ma'am, I connected it.","start":334.78,"end":336.4,"sentiment":"neutral","sentiment_score":0.09494875371456146}],"sentiment":"neutral","sentiment_score":-0.04263971160565104,"num_words":28,"start":216.935,"end":336.4},{"sentences":[{"text":"Hello?","start":338.38,"end":338.88,"sentiment":"neutral","sentiment_score":0.05396118015050888},{"text":"Yes.","start":341.5,"end":341.74,"sentiment":"neutral","sentiment_score":0.11638034880161284},{"text":"I connected it to one of the the yellow wire, you know, which I got.","start":341.74,"end":346.62,"sentiment":"neutral","sentiment_score":0.08729082172115644},{"text":"One is to the router and one is to this this socket down here, which you mentioned.","start":346.62,"end":353.04498,"sentiment":"neutral","sentiment_score":0.06717594712972641},{"text":"WAN port.","start":366.19998,"end":366.75998,"sentiment":"neutral","sentiment_score":0.010448578745126724}],"sentiment":"neutral","sentiment_score":0.07340533648514086,"num_words":36,"start":338.38,"end":366.75998},{"sentences":[{"text":"Yes.","start":366.75998,"end":367.16,"sentiment":"neutral","sentiment_score":0.024901509284973145},{"text":"WAN port.","start":367.16,"end":367.9,"sentiment":"neutral","sentiment_score":-0.004276848863810301},{"text":"W A N W A N port.","start":372.68,"end":375.25998,"sentiment":"neutral","sentiment_score":-0.01706149029944624},{"text":"Yes.","start":376.52,"end":376.905,"sentiment":"neutral","sentiment_score":-0.028809163719415665},{"text":"Not on LAN.","start":377.065,"end":377.41165,"sentiment":"neutral","sentiment_score":-0.08434282739957173}],"sentiment":"neutral","sentiment_score":-0.027494304746921574,"num_words":14,"start":366.75998,"end":377.41165},{"sentences":[{"text":"It is on WAN.","start":377.41165,"end":379.245,"sentiment":"neutral","sentiment_score":0.012289432343095541},{"text":"Yeah.","start":467.425,"end":467.66498,"sentiment":"neutral","sentiment_score":0.02584595233201981},{"text":"Red color it is.","start":467.66498,"end":469.04498,"sentiment":"neutral","sentiment_score":0.02076461212709546},{"text":"Which box?","start":483.29,"end":484.11002,"sentiment":"neutral","sentiment_score":-0.014543687924742699},{"text":"There are no green lights.","start":485.77002,"end":486.97,"sentiment":"neutral","sentiment_score":-0.16180245876312255}],"sentiment":"neutral","sentiment_score":-0.04250234621576965,"num_words":16,"start":377.41165,"end":486.97},{"sentences":[{"text":"There is only one white light.","start":486.97,"end":488.565,"sentiment":"neutral","sentiment_score":-0.10867933308084805},{"text":"There is no box with green lights.","start":493.685,"end":495.625,"sentiment":"neutral","sentiment_score":-0.11327450616019112},{"text":"What would you pardon me.","start":506.12,"end":507.24,"sentiment":"neutral","sentiment_score":-0.07124295011162758},{"text":"What would you like to know?","start":507.24,"end":508.46,"sentiment":"neutral","sentiment_score":-0.019076139976580937},{"text":"The picture.","start":513.64,"end":514.45996,"sentiment":"neutral","sentiment_score":-0.008883262053132055}],"sentiment":"neutral","sentiment_score":-0.07436290985116592,"num_words":26,"start":486.97,"end":514.45996},{"sentences":[{"text":"Yeah.","start":515.815,"end":516.055,"sentiment":"neutral","sentiment_score":0.05166241526603699},{"text":"Yeah.","start":516.055,"end":516.295,"sentiment":"neutral","sentiment_score":0.07699032127857208},{"text":"No problem.","start":516.295,"end":517.03503,"sentiment":"neutral","sentiment_score":0.1929929032921791},{"text":"I can send you a picture.","start":517.175,"end":518.455,"sentiment":"neutral","sentiment_score":0.14581548422574997},{"text":"Or if you want, I can we can make a video call if that helps to make it quick.","start":518.455,"end":522.635,"sentiment":"neutral","sentiment_score":0.1747664566102781}],"sentiment":"neutral","sentiment_score":0.16241703876133623,"num_words":29,"start":515.815,"end":522.635},{"sentences":[{"text":"Okay.","start":534.23004,"end":534.55005,"sentiment":"neutral","sentiment_score":0.02240069210529327},{"text":"Should I do it right away or one second.","start":534.55005,"end":537.13,"sentiment":"neutral","sentiment_score":-0.06386511938439475},{"text":"Okay.","start":546.855,"end":547.355,"sentiment":"neutral","sentiment_score":0.0185004360973835},{"text":"I will you in order to fully investigate and assist you, kindly ensure it's kindly request you a clear photo of the label on the back of your router in including, okay, a photo of the NTD, the box portal to the router's van.","start":547.495,"end":559.9,"sentiment":"neutral","sentiment_score":0.00499310842926868},{"text":"Ma'am, please ensure the indicator lights on the router are clearly visible in the photos.","start":560.60004,"end":564.255,"sentiment":"neutral","sentiment_score":-0.0169033778210481}],"sentiment":"neutral","sentiment_score":-0.008110554895496794,"num_words":70,"start":534.23004,"end":564.255},{"sentences":[{"text":"Okay.","start":577.53503,"end":578.03503,"sentiment":"neutral","sentiment_score":0.09198959916830064},{"text":"Okay, madam.","start":579.90295,"end":580.64294,"sentiment":"neutral","sentiment_score":0.11403165012598038},{"text":"Okay.","start":580.70294,"end":581.10297,"sentiment":"neutral","sentiment_score":0.08981874585151672},{"text":"Okay.","start":581.10297,"end":581.58295,"sentiment":"neutral","sentiment_score":0.08832166343927383},{"text":"Okay.","start":581.58295,"end":582.063,"sentiment":"neutral","sentiment_score":0.14090093970298767}],"sentiment":"neutral","sentiment_score":0.1065157080690066,"num_words":6,"start":577.53503,"end":582.063},{"sentences":[{"text":"Alright.","start":582.063,"end":582.563,"sentiment":"neutral","sentiment_score":0.2677515149116516},{"text":"Thank you.","start":584.22296,"end":584.78296,"sentiment":"positive","sentiment_score":0.35802872478961945},{"text":"Bye bye.","start":584.78296,"end":585.26294,"sentiment":"neutral","sentiment_score":0.08680853247642517},{"text":"Bye.","start":585.26294,"end":585.76294,"sentiment":"neutral","sentiment_score":-0.08196962624788284}],"sentiment":"neutral","sentiment_score":0.17924273386597633,"num_words":6,"start":582.063,"end":585.76294}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Yes, madam. My name is Krishna Tilani. I have called for a setup of my this router. Has your technical team finished their meeting or still not?\n\nChannel 0: Mhmm. Yes. I can assist you now. Do\n\nChannel 1: Yeah.\n\nChannel 0: you\n\nChannel 1: You can.\n\nChannel 0: have your order here?\n\nChannel 1: Yeah. Correct. You know, I got this new router today,\n\nChannel 0: Mhmm.\n\nChannel 1: and I'm trying to fix it, and it just gives me a red light and on\n\nChannel 0: Mhmm.\n\nChannel 1: the\n\nChannel 0: Mhmm.\n\nChannel 1: router and nothing else. So I wanted to know what should I do? How do I set it up?\n\nChannel 0: Okay. Let me just check. First, is the router connected to the NTD box?\n\nChannel 1: The router is connected to what? Pardon me?\n\nChannel 0: The NTD box, it's the network termination device mounted on your wall.\n\nChannel 1: Yes. Yes. Yes. There is a kind of a the yellow cable, no, that is inserted in the\n\nChannel 0: Mhmm.\n\nChannel 1: wall. That's correct.\n\nChannel 0: Mhmm. Just the box on the wall has green lights on it.\n\nChannel 1: The\n\nChannel 0: Might\n\nChannel 1: box in\n\nChannel 0: yeah.\n\nChannel 1: the\n\nChannel 0: You can see those at sides of that box.\n\nChannel 1: oh, you mean to say the big box with the with the electric connection there? Is that the one?\n\nChannel 0: Yeah. That's the one that has a green light.\n\nChannel 1: Wait a minute. This is DigiSat.\n\nChannel 0: Yeah.\n\nChannel 1: Is that the one? DigiSat? One second.\n\nChannel 0: Does it have the green lights?\n\nChannel 1: No. No. I can't see any green light. Are you referring\n\nChannel 0: Yeah.\n\nChannel 1: to\n\nChannel 0: That's\n\nChannel 1: the to the place where the wall comes near the television outlet or is it there where the electric junction is, this one?\n\nChannel 0: Can you see, like, a small box or a big box mounted on your wall?\n\nChannel 1: There is a box, but it is not\n\nChannel 0: Mhmm.\n\nChannel 1: it is inside this this NBN and sub board area, you know, where electric\n\nChannel 0: Mhmm.\n\nChannel 1: connection is there.\n\nChannel 0: Yeah. Does it has, like, a super network return on it?\n\nChannel 1: Wait a minute.\n\nChannel 0: Yeah.\n\nChannel 1: Wait a minute. It has got u. I don't know. It is p o e, and then this is going MicroTik.\n\nChannel 0: Mhmm. Liquidity box.\n\nChannel 1: MicroTik. Yeah. MicroTik box. Yes. That is there.\n\nChannel 0: Yeah. That one has a green light?\n\nChannel 1: That one has got a white light.\n\nChannel 0: Okay. Does it has a available port where you can connect a cable, the yellow cable?\n\nChannel 1: There are, like, six ports there free.\n\nChannel 0: Okay.\n\nChannel 1: Six ports.\n\nChannel 0: Can we connect it to the first one?\n\nChannel 1: Okay.\n\nChannel 0: That's the Ethernet. Can you see it says Ethernet port or LAN port?\n\nChannel 1: It just has numbers one, two, three, four, five, six.\n\nChannel 0: Okay. Can we connect it to the first one?\n\nChannel 1: Okay. Let me try. Let me try. So\n\nChannel 0: Okay.\n\nChannel 1: it doesn't go here directly to the to the but I have to have a power connection as well, right, at the same time?\n\nChannel 0: You mean they're out there?\n\nChannel 1: No. The electric connection also is needed, no, at the same time to the router?\n\nChannel 0: What do you mean electric power? Is that power of the router? Yeah. The router should be turned on.\n\nChannel 1: Yes. Should be turned Wait\n\nChannel 0: Mhmm.\n\nChannel 1: a second.\n\nChannel 0: Sure.\n\nChannel 1: Wait a second. Ma'am, I connected it. Hello?\n\nChannel 0: Yes. Hello?\n\nChannel 1: Yes. I connected it to one of the the yellow wire, you know, which I got. One is to the\n\nChannel 0: Mhmm.\n\nChannel 1: router and one is to this this socket down here, which you mentioned.\n\nChannel 0: Okay. Is the router connected with the one one port at the back of your router, is it at the w A N Port?\n\nChannel 1: WAN port. Yes. WAN port.\n\nChannel 0: No. It should be at the W A N 1.\n\nChannel 1: W A N W A N\n\nChannel 0: Okay.\n\nChannel 1: port. Yes. Not on LAN. It is on WAN.\n\nChannel 0: Okay. Let me just check on her end. Is the router still color red?\n\nChannel 1: Yeah. Red color it is.\n\nChannel 0: Mhmm. May I know how many green lights are there at the Mikrotic box, you said?\n\nChannel 1: Which\n\nChannel 0: The\n\nChannel 1: box?\n\nChannel 0: box on the wall?\n\nChannel 1: There are no green lights. There is only one white light.\n\nChannel 0: Is there other box there that has green lights?\n\nChannel 1: There is no box with green lights.\n\nChannel 0: Mhmm. K. Is it okay if I request a picture of the set your setup there for me to have a reference also?\n\nChannel 1: What would you pardon me. What would you like to know?\n\nChannel 0: Is it okay if I request the pictures via email\n\nChannel 1: The\n\nChannel 0: of the\n\nChannel 1: picture.\n\nChannel 0: setup there?\n\nChannel 1: Yeah. Yeah. No problem. I can send\n\nChannel 0: Yes.\n\nChannel 1: you\n\nChannel 0: For\n\nChannel 1: a picture.\n\nChannel 0: me.\n\nChannel 1: Or if you want, I can we can make a video call if that helps to make it quick.\n\nChannel 0: Okay. So I already sent you an email requesting a picture just for me to have a reference if that's the correct box.\n\nChannel 1: Okay. Should I do it right away or one second.\n\nChannel 0: Or do you want me yeah. Or do you want me to end this call for now? Then I'll give you a callback once I review the picture.\n\nChannel 1: Okay. I will you in order to fully investigate and assist you, kindly ensure it's kindly request you a clear photo of the label on the back of your router in including, okay, a photo of the NTD, the box portal\n\nChannel 0: Mhmm.\n\nChannel 1: to\n\nChannel 0: Yeah.\n\nChannel 1: the router's van. Ma'am, please ensure the indicator lights on the router are clearly visible in the photos.\n\nChannel 0: Mhmm. Then once I receive the picture, I'll review it if that's the correct box and if the cables are properly plugged in, then I'll get back to you\n\nChannel 1: Okay.\n\nChannel 0: to assist you again.\n\nChannel 1: Okay, madam. Okay. Okay.\n\nChannel 0: Okay.\n\nChannel 1: Okay. Alright.\n\nChannel 0: Thank you. Bye for\n\nChannel 1: Thank\n\nChannel 0: now.\n\nChannel 1: you. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.18777678906917572},{"text":"Good afternoon.","start":1.76,"end":2.5,"sentiment":"positive","sentiment_score":0.44671329855918884},{"text":"This is Maureen from Airtel tech support.","start":2.56,"end":5.2999997,"sentiment":"positive","sentiment_score":0.4001336991786957},{"text":"How can I assist you today?","start":5.7599998,"end":7.14,"sentiment":"positive","sentiment_score":0.4073618749777476}],"sentiment":"positive","sentiment_score":0.3953944081440568,"channel":0,"num_words":16,"start":1.1999999,"end":7.14},{"sentences":[{"text":"Yes, madam.","start":7.9199996,"end":8.96,"sentiment":"neutral","sentiment_score":0.1262989677488804},{"text":"My name is Krishna Tilani.","start":8.96,"end":10.58,"sentiment":"neutral","sentiment_score":0.09575017243623733},{"text":"I have called for a setup of my this 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He has a red light and a white light on the router, but the lights are not visible. The representative asks for a photo of the setup and confirms the customer's information. The representative will call back once they receive the photo."},"intents":{"segments":[{"text":"My name is Krishna Tilani. I have called for a setup of my this router. Has your technical team finished their meeting or still not? Mhmm. Yes.","start_word":18,"end_word":44,"intents":[{"intent":"Assist with setup","confidence_score":0.02469561}]},{"text":"have your order here? Yeah.","start_word":55,"end_word":59,"intents":[{"intent":"Get order","confidence_score":0.0004426379}]},{"text":"First, is the router connected to the NTD box? The router is connected to what?","start_word":113,"end_word":127,"intents":[{"intent":"Check router connection","confidence_score":0.35839102}]},{"text":"Just the box on the wall has green lights on it. The Might box in yeah.","start_word":165,"end_word":180,"intents":[{"intent":"Locate green light","confidence_score":0.038304668}]},{"text":"Does it has a available port where you can connect a cable, the yellow cable?","start_word":380,"end_word":394,"intents":[{"intent":"Connect cable to ethernet port","confidence_score":0.0003462524}]},{"text":"Can you see it says Ethernet port or LAN port? It just has numbers one, two, three, four, five, six. Okay.","start_word":417,"end_word":437,"intents":[{"intent":"Confirm connection to ethernet port","confidence_score":0.017718693}]},{"text":"Is it okay if I request a picture of the set your setup there for me to have a reference also?","start_word":697,"end_word":717,"intents":[{"intent":"Request picture","confidence_score":0.32971358}]},{"text":"Should I do it right away or one second. Or do you want me yeah. Or do you want me to end this call for now?","start_word":801,"end_word":826,"intents":[{"intent":"End call","confidence_score":0.018203018}]},{"text":"I will you in order to fully investigate and assist you, kindly ensure it's kindly request you a clear photo of the label on the back of your router in including, okay, a photo of the NTD, the box portal Mhmm.","start_word":839,"end_word":879,"intents":[{"intent":"Investigate","confidence_score":0.09666595}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.18777678906917572},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4090903103351593},{"text":"Yes, madam. My name is Krishna Tilani. I have called for a setup of my this router. Has your technical team finished their meeting or still not? Mhmm. Yes. I can assist you now. Do Yeah. you You can. have your order here? Yeah. Correct. You know, I got this new router today, Mhmm. and I'm trying to fix it, and it just gives me a red light and on Mhmm. the Mhmm. router and nothing else. So I wanted to know what should I do? How do I set it up? Okay. Let me just check. First, is the router connected to the NTD box? The router is connected to what? Pardon me? The NTD box, it's the network termination device mounted on your wall. Yes. Yes. Yes. There is a kind of a the yellow cable, no, that is inserted in the Mhmm. wall. That's correct. Mhmm. Just the box on the wall has green lights on it. The Might box in yeah. the You can see those at sides of that box. oh, you mean to say the big box with the with the electric connection there? Is that the one? Yeah. That's the one that has a green light. Wait a minute. This is DigiSat. Yeah. Is that the one? DigiSat? One second. Does it have the green lights? No. No. I can't see any green light. Are you referring Yeah. to That's the to the place where the wall comes near the television outlet or is it there where the electric junction is, this one? Can you see, like, a small box or a big box mounted on your wall? There is a box, but it is not Mhmm. it is inside this this NBN and sub board area, you know, where electric Mhmm. connection is there. Yeah. Does it has, like, a super network return on it? Wait a minute. Yeah. Wait a minute. It has got u. I don't know. It is p o e, and then this is going MicroTik. Mhmm. Liquidity box. MicroTik. Yeah. MicroTik box. Yes. That is there. Yeah. That one has a green light? That one has got a white light. Okay. Does it has a available port where you can connect a cable, the yellow cable? There are, like, six ports there free. Okay. Six ports. Can we connect it to the first one? Okay. That's the Ethernet. Can you see it says Ethernet port or LAN port? It just has numbers one, two, three, four, five, six. Okay. Can we connect it to the first one? Okay. Let me try. Let me try. So Okay. it doesn't go here directly to the to the but I have to have a power connection as well, right, at the same time? You mean they're out there? No. The electric connection also is needed, no, at the same time to the router? What do you mean electric power? Is that power of the router? Yeah. The router should be turned on. Yes. Should be turned Wait Mhmm. a second. Sure. Wait a second. Ma'am, I connected it. Hello? Yes. Hello? Yes. I connected it to one of the the yellow wire, you know, which I got. One is to the Mhmm. router and one is to this this socket down here, which you mentioned. Okay. Is the router connected with the one one port at the back of your router, is it at the w A N Port? WAN port. Yes. WAN port. No. It should be at the W A N 1. W A N W A N Okay. port. Yes. Not on LAN. It is on WAN. Okay. Let me just check on her end. Is the router still color red? Yeah. Red color it is. Mhmm. May I know how many green lights are there at the Mikrotic box, you said? Which The box? box on the wall? There are no green lights. There is only one white light. Is there other box there that has green lights? There is no box with green lights. Mhmm. K. Is it okay if I request a picture of the set your setup there for me to have a reference also? What would you pardon me. What would you like to know? Is it okay if I request the pictures via email The of the picture. setup there? Yeah. Yeah. No problem. I can send Yes. you For a picture. me. Or if you want, I can we can make a video call if that helps to make it quick. Okay. So I already sent you an email requesting a picture just for me to have a reference if that's the correct box. Okay. Should I do it right away or one second. Or do you want me yeah. Or do you want me to end this call for now? Then I'll give you a callback once I review the picture. Okay. I will you in order to fully investigate and assist you, kindly ensure it's kindly request you a clear photo of the label on the back of your router in including, okay, a photo of the NTD, the box portal Mhmm. to Yeah. the router's van. Ma'am, please ensure the indicator lights on the router are clearly visible in the photos. Mhmm. Then once I receive the picture, I'll review it if that's the correct box and if the cables are properly plugged in, then I'll get back to you Okay. to assist you again. Okay, madam. Okay. Okay. Okay. Okay. Alright.","start_word":16,"end_word":940,"sentiment":"neutral","sentiment_score":0.005112542820137901},{"text":"Thank you. Bye for Thank now. you.","start_word":941,"end_word":947,"sentiment":"positive","sentiment_score":0.4468181431293487},{"text":"Bye bye. Bye.","start_word":948,"end_word":950,"sentiment":"neutral","sentiment_score":0.08199123293161392}],"average":{"sentiment":"neutral","sentiment_score":0.01583028354488552}}}}