{"metadata":{"transaction_key":"deprecated","request_id":"019d84c9-64fc-7c93-8a2c-1eda7e3d7b76","sha256":"de06e31e0e0fde929672226f220af0a543d5833352f0098a67191f2b25bbc347","created":"2026-04-13T03:05:06.391Z","duration":298.36795,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":980,"output_tokens":89},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1116,"output_tokens":1119},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1116,"output_tokens":104}},"results":{"channels":[{"alternatives":[{"transcript":"Hello, Mike Burns? Hey. How are you going? I just wanted to let you know, Deb's text to you and I, also with one that I got anywhere, does say that she's putting in a leave form for the day. So she's technically not around. Yes. What she said to me is what does it say? My email, my text says, hi, Monique. As I said in my message yesterday, I give I have injured my back, so I'll not be in today. We'll try and get some physiotherapy. I have pin and pins and needles in my leg. I have my laptop and will check online. Mike, I will submit a leave form. Yeah. So I'm I'm not sure what she's checking online or whatever. So she has a leave form. So as far as I'm concerned, she's on leave. The only thing I was gonna ask you, do you know without going to lots of effort how many people how many people how many residents are on a modified diet and with and if so, what level? Is it is it a big easy check? Where does it come from? Okay. Okay. If you if you can, then it's not too much work. Just to give me a snapshot of, I guess, resident names, houses, and their level. I'm just trying to line this up with what the kitchen are doing in terms of modified meals. Particularly, I can see there's gaps around modified morning tea. So today, for example, morning tea is party pies and that type of thing. And when I went in the kitchen to ask, the person in charge of the kitchen effectively said, well, that's not my gig. That's the server gig. And I mean, that's to do with Amber. And this and the staff have to get this the day before. And if they haven't got any, they have to let us know and dah dah dah dah. So when I've looked at what was recorded today, she's recorded that we have party parts available and they're suitable for level six modification, which I don't think they would be. But even if they were, if we have anyone on a a five or a four, they haven't had any morning tea. Okay. Yeah. That'd be cool. Thank you. Is it on eye care, is it? Just give me a sec. Just let me get into eye care. Okay. I'm in. Yeah. And then handover report view handover report. Handover report. Do I generate the report? I don't have that option. So hang on. I've gone down documentation, handover report, view handover report or sheet. So when I click that, I get select the report. Select I've got a handover report. There isn't. No. My drop down just says select handover report. I wonder why I haven't got that. Anyway, yes. If you could, that would be great. Cool. Thank you. Brilliant. Thank you. Bye.","confidence":0.9915069,"words":[{"word":"hello","start":1.68,"end":2.08,"confidence":0.94041896,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.02025203593075275},{"word":"mike","start":2.08,"end":2.32,"confidence":0.47792357,"punctuated_word":"Mike","sentiment":"neutral","sentiment_score":0.015896735712885857},{"word":"burns","start":2.32,"end":2.82,"confidence":0.7348523,"punctuated_word":"Burns?","sentiment":"neutral","sentiment_score":0.01665954664349556},{"word":"hey","start":4.88,"end":5.2,"confidence":0.9525806,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.27608901262283325},{"word":"how","start":5.2,"end":5.3599997,"confidence":0.9991904,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.3332708775997162},{"word":"are","start":5.3599997,"end":5.44,"confidence":0.8276082,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.28702035546302795},{"word":"you","start":5.44,"end":5.52,"confidence":0.99973947,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.28627830743789673},{"word":"going","start":5.52,"end":6.02,"confidence":0.9763609,"punctuated_word":"going?","sentiment":"positive","sentiment_score":0.3633217513561249},{"word":"i","start":7.2,"end":7.2799997,"confidence":0.78686535,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2406039983034134},{"word":"just","start":7.2799997,"end":7.52,"confidence":0.9992461,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2299152314662933},{"word":"wanted","start":7.52,"end":7.7599998,"confidence":0.99975926,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.2185050398111343},{"word":"to","start":7.7599998,"end":7.9199996,"confidence":0.9997098,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.25736188888549805},{"word":"let","start":7.9199996,"end":8.08,"confidence":0.9998518,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.2220955193042755},{"word":"you","start":8.08,"end":8.24,"confidence":0.99884796,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.16137412190437317},{"word":"know","start":8.24,"end":8.74,"confidence":0.8422204,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.13211040198802948},{"word":"deb's","start":9.2,"end":9.679999,"confidence":0.93106866,"punctuated_word":"Deb's","sentiment":"neutral","sentiment_score":0.15703660249710083},{"word":"text","start":9.679999,"end":10.179999,"confidence":0.95554006,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.19563277065753937},{"word":"to","start":10.32,"end":10.48,"confidence":0.9903814,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11321896314620972},{"word":"you","start":10.48,"end":10.719999,"confidence":0.9692402,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1321612149477005},{"word":"and","start":10.719999,"end":10.88,"confidence":0.9976751,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07710292935371399},{"word":"i","start":10.88,"end":11.28,"confidence":0.7569233,"punctuated_word":"I,","sentiment":"neutral","sentiment_score":0.07380666583776474},{"word":"also","start":11.28,"end":11.5199995,"confidence":0.84956753,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.08987709134817123},{"word":"with","start":11.5199995,"end":11.679999,"confidence":0.25084037,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.08181454241275787},{"word":"one","start":11.679999,"end":11.92,"confidence":0.7739866,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.06762415915727615},{"word":"that","start":11.92,"end":12.08,"confidence":0.9955968,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.022934649139642715},{"word":"i","start":12.08,"end":12.24,"confidence":0.99943525,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0017502158880233765},{"word":"got","start":12.24,"end":12.4,"confidence":0.9942694,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.0022268928587436676},{"word":"anywhere","start":12.4,"end":12.88,"confidence":0.72597086,"punctuated_word":"anywhere,","sentiment":"neutral","sentiment_score":-0.027752401307225227},{"word":"does","start":12.88,"end":13.2,"confidence":0.7769192,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.0038022808730602264},{"word":"say","start":13.2,"end":13.36,"confidence":0.9773433,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.030366718769073486},{"word":"that","start":13.36,"end":13.5199995,"confidence":0.99878985,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01365269348025322},{"word":"she's","start":13.5199995,"end":13.759999,"confidence":0.99913883,"punctuated_word":"she's","sentiment":"neutral","sentiment_score":0.02530243992805481},{"word":"putting","start":13.759999,"end":14.0,"confidence":0.9874742,"punctuated_word":"putting","sentiment":"neutral","sentiment_score":0.0232098251581192},{"word":"in","start":14.0,"end":14.16,"confidence":0.95459145,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.036935873329639435},{"word":"a","start":14.16,"end":14.32,"confidence":0.99213445,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05260657146573067},{"word":"leave","start":14.32,"end":14.559999,"confidence":0.91804564,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.050277646631002426},{"word":"form","start":14.559999,"end":14.88,"confidence":0.90029705,"punctuated_word":"form","sentiment":"neutral","sentiment_score":0.0393238291144371},{"word":"for","start":14.88,"end":15.04,"confidence":0.995896,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.021651804447174072},{"word":"the","start":15.04,"end":15.2,"confidence":0.9675532,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06133291497826576},{"word":"day","start":15.2,"end":15.585,"confidence":0.88170767,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.01906551793217659},{"word":"so","start":17.105,"end":17.425,"confidence":0.99863017,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06323263049125671},{"word":"she's","start":17.425,"end":17.925,"confidence":0.9969666,"punctuated_word":"she's","sentiment":"neutral","sentiment_score":-0.07477520406246185},{"word":"technically","start":18.065,"end":18.565,"confidence":0.94665116,"punctuated_word":"technically","sentiment":"neutral","sentiment_score":-0.08322591334581375},{"word":"not","start":18.625,"end":18.945,"confidence":0.9969452,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.11158273369073868},{"word":"around","start":18.945,"end":19.445,"confidence":0.9890803,"punctuated_word":"around.","sentiment":"neutral","sentiment_score":-0.13538146018981934},{"word":"yes","start":28.145,"end":28.545,"confidence":0.66006064,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.00632826704531908},{"word":"what","start":28.545,"end":28.785,"confidence":0.520625,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.029901951551437374},{"word":"she","start":28.785,"end":29.025,"confidence":0.99689615,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.028905581682920456},{"word":"said","start":29.025,"end":29.265,"confidence":0.9674498,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.026596928015351295},{"word":"to","start":29.265,"end":29.425,"confidence":0.99852437,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03544403240084648},{"word":"me","start":29.425,"end":29.585,"confidence":0.999729,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.035430267453193665},{"word":"is","start":29.585,"end":29.665,"confidence":0.9075516,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03470297157764435},{"word":"what","start":29.744999,"end":29.904999,"confidence":0.9967596,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.043185483664274216},{"word":"does","start":29.904999,"end":30.064999,"confidence":0.95914584,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.04284825921058655},{"word":"it","start":30.064999,"end":30.224998,"confidence":0.9857713,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.024848468601703644},{"word":"say","start":30.224998,"end":30.72,"confidence":0.9945152,"punctuated_word":"say?","sentiment":"neutral","sentiment_score":-0.02814781293272972},{"word":"my","start":31.519999,"end":31.759998,"confidence":0.984726,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.0818723812699318},{"word":"email","start":31.759998,"end":32.26,"confidence":0.70275116,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":-0.07315795123577118},{"word":"my","start":32.399998,"end":32.64,"confidence":0.99886835,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.06637094169855118},{"word":"text","start":32.64,"end":32.879997,"confidence":0.9673274,"punctuated_word":"text","sentiment":"neutral","sentiment_score":-0.044222988188266754},{"word":"says","start":32.879997,"end":33.28,"confidence":0.9359578,"punctuated_word":"says,","sentiment":"neutral","sentiment_score":-0.05298910290002823},{"word":"hi","start":33.28,"end":33.44,"confidence":0.9487213,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":-0.01330864243209362},{"word":"monique","start":33.44,"end":33.94,"confidence":0.99231976,"punctuated_word":"Monique.","sentiment":"neutral","sentiment_score":-0.016404157504439354},{"word":"as","start":35.36,"end":35.44,"confidence":0.94503456,"punctuated_word":"As","sentiment":"neutral","sentiment_score":-0.09447438269853592},{"word":"i","start":35.44,"end":35.52,"confidence":0.9995042,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.115066796541214},{"word":"said","start":35.52,"end":35.76,"confidence":0.98763704,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.08200211822986603},{"word":"in","start":35.76,"end":35.84,"confidence":0.71604985,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0939219892024994},{"word":"my","start":35.84,"end":36.0,"confidence":0.9993629,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.10213951021432877},{"word":"message","start":36.0,"end":36.399998,"confidence":0.99806625,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.0758286863565445},{"word":"yesterday","start":36.399998,"end":36.899998,"confidence":0.994769,"punctuated_word":"yesterday,","sentiment":"neutral","sentiment_score":-0.1168808788061142},{"word":"i","start":37.12,"end":37.62,"confidence":0.99970514,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19298231601715088},{"word":"give","start":37.92,"end":38.42,"confidence":0.53668284,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.2347354143857956},{"word":"i","start":38.64,"end":38.96,"confidence":0.99979883,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.32046008110046387},{"word":"have","start":38.96,"end":39.46,"confidence":0.99973506,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.36191120743751526},{"word":"injured","start":39.76,"end":40.16,"confidence":0.9926016,"punctuated_word":"injured","sentiment":"neutral","sentiment_score":-0.28032591938972473},{"word":"my","start":40.16,"end":40.32,"confidence":0.9983814,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.4034106731414795},{"word":"back","start":40.32,"end":40.559998,"confidence":0.7720289,"punctuated_word":"back,","sentiment":"neutral","sentiment_score":-0.30133238434791565},{"word":"so","start":40.559998,"end":40.72,"confidence":0.99872017,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.24776321649551392},{"word":"i'll","start":40.72,"end":40.879997,"confidence":0.7666751,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.29999884963035583},{"word":"not","start":40.879997,"end":41.04,"confidence":0.9935701,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.25415104627609253},{"word":"be","start":41.04,"end":41.199997,"confidence":0.9956495,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.24432934820652008},{"word":"in","start":41.199997,"end":41.36,"confidence":0.97791296,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.24108394980430603},{"word":"today","start":41.36,"end":41.68,"confidence":0.9953196,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":-0.25054121017456055},{"word":"we'll","start":41.68,"end":41.84,"confidence":0.9682224,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":-0.18999901413917544},{"word":"try","start":41.84,"end":42.0,"confidence":0.99880886,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.2423811107873917},{"word":"and","start":42.0,"end":42.16,"confidence":0.98898494,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1673738658428192},{"word":"get","start":42.16,"end":42.32,"confidence":0.9997912,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.22423028945922852},{"word":"some","start":42.32,"end":42.48,"confidence":0.996073,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.24594810605049133},{"word":"physiotherapy","start":42.48,"end":42.98,"confidence":0.997096,"punctuated_word":"physiotherapy.","sentiment":"neutral","sentiment_score":-0.1500532031059265},{"word":"i","start":43.44,"end":43.84,"confidence":0.9997595,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1065330058336258},{"word":"have","start":43.84,"end":44.32,"confidence":0.9996501,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.13355393707752228},{"word":"pin","start":44.32,"end":44.82,"confidence":0.40062016,"punctuated_word":"pin","sentiment":"neutral","sentiment_score":-0.12175075709819794},{"word":"and","start":45.04,"end":45.28,"confidence":0.4500633,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.13627630472183228},{"word":"pins","start":45.28,"end":45.44,"confidence":0.7731978,"punctuated_word":"pins","sentiment":"neutral","sentiment_score":-0.1299131214618683},{"word":"and","start":45.44,"end":45.6,"confidence":0.89262724,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.11924658715724944},{"word":"needles","start":45.6,"end":45.92,"confidence":0.9918826,"punctuated_word":"needles","sentiment":"neutral","sentiment_score":-0.14858296513557434},{"word":"in","start":45.92,"end":46.079998,"confidence":0.7736215,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.14583531022071838},{"word":"my","start":46.079998,"end":46.239998,"confidence":0.99972826,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.14026187360286713},{"word":"leg","start":46.239998,"end":46.605,"confidence":0.99787056,"punctuated_word":"leg.","sentiment":"neutral","sentiment_score":-0.09647901356220244},{"word":"i","start":46.685,"end":46.765,"confidence":0.99907076,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04353465139865875},{"word":"have","start":46.765,"end":46.925,"confidence":0.9984633,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03894270956516266},{"word":"my","start":46.925,"end":47.085,"confidence":0.99502844,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.0509062223136425},{"word":"laptop","start":47.085,"end":47.565,"confidence":0.999772,"punctuated_word":"laptop","sentiment":"neutral","sentiment_score":-0.02711096778512001},{"word":"and","start":47.565,"end":47.805,"confidence":0.59975886,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.034254975616931915},{"word":"will","start":47.805,"end":48.045,"confidence":0.8764299,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.03091197833418846},{"word":"check","start":48.045,"end":48.445,"confidence":0.9997677,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.019406236708164215},{"word":"online","start":48.445,"end":48.945,"confidence":0.97966385,"punctuated_word":"online.","sentiment":"neutral","sentiment_score":-0.01816343516111374},{"word":"mike","start":49.725,"end":50.204998,"confidence":0.9859297,"punctuated_word":"Mike,","sentiment":"neutral","sentiment_score":0.017725514248013496},{"word":"i","start":50.204998,"end":50.445,"confidence":0.9995091,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.010595593601465223},{"word":"will","start":50.445,"end":50.765,"confidence":0.9987464,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.0126207135617733},{"word":"submit","start":50.765,"end":51.165,"confidence":0.9992662,"punctuated_word":"submit","sentiment":"neutral","sentiment_score":0.009102486073970796},{"word":"a","start":51.165,"end":51.325,"confidence":0.9624068,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.008289878256618977},{"word":"leave","start":51.325,"end":51.645,"confidence":0.8092607,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.009111560881137848},{"word":"form","start":51.645,"end":52.145,"confidence":0.9788681,"punctuated_word":"form.","sentiment":"neutral","sentiment_score":0.003101062029600143},{"word":"yeah","start":58.204998,"end":58.605,"confidence":0.98282975,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.023648254573345184},{"word":"so","start":58.605,"end":59.105,"confidence":0.992355,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04469817876815796},{"word":"i'm","start":59.19,"end":59.59,"confidence":0.9949478,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07311247289180756},{"word":"i'm","start":59.59,"end":59.67,"confidence":0.9507994,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1013544425368309},{"word":"not","start":59.67,"end":59.91,"confidence":0.987546,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.10720695555210114},{"word":"sure","start":59.91,"end":60.149998,"confidence":0.9958045,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.11560892313718796},{"word":"what","start":60.149998,"end":60.23,"confidence":0.85909575,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.1458183526992798},{"word":"she's","start":60.23,"end":60.55,"confidence":0.9920477,"punctuated_word":"she's","sentiment":"neutral","sentiment_score":-0.08703114837408066},{"word":"checking","start":60.55,"end":60.87,"confidence":0.99956745,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":-0.08068147301673889},{"word":"online","start":60.87,"end":61.269997,"confidence":0.99922276,"punctuated_word":"online","sentiment":"neutral","sentiment_score":-0.11732757091522215},{"word":"or","start":61.269997,"end":61.43,"confidence":0.99540097,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0702320858836174},{"word":"whatever","start":61.43,"end":61.829998,"confidence":0.8943324,"punctuated_word":"whatever.","sentiment":"neutral","sentiment_score":-0.07209670543670654},{"word":"so","start":61.829998,"end":62.149998,"confidence":0.99513996,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.050305064767599106},{"word":"she","start":62.149998,"end":62.309998,"confidence":0.9947089,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.042111556977033615},{"word":"has","start":62.309998,"end":62.469997,"confidence":0.99862504,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.05232229828834534},{"word":"a","start":62.469997,"end":62.629997,"confidence":0.9821002,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0464877113699913},{"word":"leave","start":62.629997,"end":62.87,"confidence":0.9823628,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.04100982844829559},{"word":"form","start":62.87,"end":63.19,"confidence":0.813285,"punctuated_word":"form.","sentiment":"neutral","sentiment_score":-0.056426264345645905},{"word":"so","start":63.19,"end":63.35,"confidence":0.9984169,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06615251302719116},{"word":"as","start":63.35,"end":63.43,"confidence":0.9915069,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.06794703006744385},{"word":"far","start":63.43,"end":63.67,"confidence":0.9994696,"punctuated_word":"far","sentiment":"neutral","sentiment_score":-0.0636613741517067},{"word":"as","start":63.67,"end":63.75,"confidence":0.9965869,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.06328663975000381},{"word":"i'm","start":63.75,"end":63.91,"confidence":0.99942064,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0835789293050766},{"word":"concerned","start":63.91,"end":64.31,"confidence":0.9960253,"punctuated_word":"concerned,","sentiment":"neutral","sentiment_score":-0.08290138840675354},{"word":"she's","start":64.31,"end":64.47,"confidence":0.9998256,"punctuated_word":"she's","sentiment":"neutral","sentiment_score":-0.10053828358650208},{"word":"on","start":64.47,"end":64.71,"confidence":0.9944464,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.11991749703884123},{"word":"leave","start":64.71,"end":65.21,"confidence":0.99552065,"punctuated_word":"leave.","sentiment":"neutral","sentiment_score":-0.07346431910991669},{"word":"the","start":68.15,"end":68.31,"confidence":0.82641596,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.012921884655952454},{"word":"only","start":68.31,"end":68.47,"confidence":0.8449655,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.02914204448461533},{"word":"thing","start":68.47,"end":68.549995,"confidence":0.99015105,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.01751522719860077},{"word":"i","start":68.549995,"end":68.63,"confidence":0.9970067,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02022767812013626},{"word":"was","start":68.63,"end":68.79,"confidence":0.8291347,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.026203613728284836},{"word":"gonna","start":68.79,"end":69.11,"confidence":0.97650015,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.013173040002584456},{"word":"ask","start":69.11,"end":69.35,"confidence":0.9955605,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.005758661776781082},{"word":"you","start":69.35,"end":69.83,"confidence":0.9507592,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.018044378608465195},{"word":"do","start":69.83,"end":69.99,"confidence":0.99972135,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.015033602714538574},{"word":"you","start":69.99,"end":70.15,"confidence":0.9997985,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.012779906392097471},{"word":"know","start":70.15,"end":70.47,"confidence":0.99977916,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.021396562457084656},{"word":"without","start":70.47,"end":70.97,"confidence":0.7452701,"punctuated_word":"without","sentiment":"neutral","sentiment_score":-0.022043436765670776},{"word":"going","start":71.03,"end":71.27,"confidence":0.99554473,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.03100576624274254},{"word":"to","start":71.27,"end":71.43,"confidence":0.98210645,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.049637217074632645},{"word":"lots","start":71.43,"end":71.67,"confidence":0.9967025,"punctuated_word":"lots","sentiment":"neutral","sentiment_score":-0.048717740923166275},{"word":"of","start":71.67,"end":72.07,"confidence":0.9993923,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.05446476489305496},{"word":"effort","start":72.07,"end":72.57,"confidence":0.9680002,"punctuated_word":"effort","sentiment":"neutral","sentiment_score":-0.0686703473329544},{"word":"how","start":72.71,"end":72.869995,"confidence":0.72413194,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.026635270565748215},{"word":"many","start":72.869995,"end":73.365,"confidence":0.999688,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.026682328432798386},{"word":"people","start":73.525,"end":73.845,"confidence":0.9998759,"punctuated_word":"people","sentiment":"neutral","sentiment_score":-0.024372123181819916},{"word":"how","start":73.845,"end":73.924995,"confidence":0.6021416,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.02537524327635765},{"word":"many","start":73.924995,"end":74.165,"confidence":0.99908125,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.019728612154722217},{"word":"people","start":74.165,"end":74.405,"confidence":0.99484813,"punctuated_word":"people","sentiment":"neutral","sentiment_score":-0.019817691296339035},{"word":"how","start":74.485,"end":74.645,"confidence":0.998575,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.02572806179523468},{"word":"many","start":74.645,"end":74.965,"confidence":0.999881,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.020262490957975388},{"word":"residents","start":74.965,"end":75.465,"confidence":0.99554694,"punctuated_word":"residents","sentiment":"neutral","sentiment_score":-0.021259043365716938},{"word":"are","start":75.765,"end":76.005,"confidence":0.99856746,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.036027371883392334},{"word":"on","start":76.005,"end":76.165,"confidence":0.999757,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.05689232796430588},{"word":"a","start":76.165,"end":76.325,"confidence":0.99928015,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05156570300459862},{"word":"modified","start":76.325,"end":76.825,"confidence":0.99932146,"punctuated_word":"modified","sentiment":"neutral","sentiment_score":-0.030421718955039975},{"word":"diet","start":77.045,"end":77.365,"confidence":0.9984615,"punctuated_word":"diet","sentiment":"neutral","sentiment_score":-0.002411961555480957},{"word":"and","start":77.365,"end":77.524994,"confidence":0.61270875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02424868196249008},{"word":"with","start":77.524994,"end":77.685,"confidence":0.76590276,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.026224641129374504},{"word":"and","start":77.765,"end":77.924995,"confidence":0.9961511,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.014895448461174963},{"word":"if","start":77.924995,"end":78.165,"confidence":0.9755553,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.019324293360114098},{"word":"so","start":78.165,"end":78.405,"confidence":0.9796488,"punctuated_word":"so,","sentiment":"neutral","sentiment_score":-0.02056087553501129},{"word":"what","start":78.405,"end":78.645,"confidence":0.99937457,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.027934666723012924},{"word":"level","start":78.645,"end":79.145,"confidence":0.9979185,"punctuated_word":"level?","sentiment":"neutral","sentiment_score":-0.02948768809437752},{"word":"is","start":82.805,"end":83.045,"confidence":0.99297273,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.024550702422857285},{"word":"it","start":83.045,"end":83.205,"confidence":0.96259683,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.014560431241989136},{"word":"is","start":83.205,"end":83.445,"confidence":0.96749395,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0012051984667778015},{"word":"it","start":83.445,"end":83.685,"confidence":0.93833995,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.02033458650112152},{"word":"a","start":83.685,"end":83.765,"confidence":0.9850176,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.001273259520530701},{"word":"big","start":83.765,"end":84.005,"confidence":0.94647115,"punctuated_word":"big","sentiment":"neutral","sentiment_score":0.06077324599027634},{"word":"easy","start":84.005,"end":84.405,"confidence":0.8704083,"punctuated_word":"easy","sentiment":"neutral","sentiment_score":0.047977015376091},{"word":"check","start":84.405,"end":84.905,"confidence":0.989089,"punctuated_word":"check?","sentiment":"neutral","sentiment_score":-0.035728491842746735},{"word":"where","start":91.42,"end":91.58,"confidence":0.98131037,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.08219391852617264},{"word":"does","start":91.58,"end":91.82,"confidence":0.990455,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.08455479145050049},{"word":"it","start":91.82,"end":92.06,"confidence":0.99725264,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.040544457733631134},{"word":"come","start":92.06,"end":92.3,"confidence":0.9996013,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.06818252801895142},{"word":"from","start":92.3,"end":92.8,"confidence":0.9994555,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":-0.04341716319322586},{"word":"okay","start":108.135,"end":108.635,"confidence":0.7828022,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05485185980796814},{"word":"okay","start":116.649994,"end":117.149994,"confidence":0.82181585,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07733827829360962},{"word":"if","start":117.92999,"end":118.09,"confidence":0.969564,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.1379566192626953},{"word":"you","start":118.09,"end":118.59,"confidence":0.8772636,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08935777097940445},{"word":"if","start":118.649994,"end":118.81,"confidence":0.9890456,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.10432404279708862},{"word":"you","start":118.81,"end":119.049995,"confidence":0.99978656,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0904155820608139},{"word":"can","start":119.049995,"end":119.45,"confidence":0.85995793,"punctuated_word":"can,","sentiment":"neutral","sentiment_score":0.12274966388940813},{"word":"then","start":119.45,"end":119.60999,"confidence":0.69765174,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.13770143687725067},{"word":"it's","start":119.60999,"end":119.77,"confidence":0.9971179,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.1159801334142685},{"word":"not","start":119.77,"end":120.009995,"confidence":0.99260396,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.06817224621772766},{"word":"too","start":120.009995,"end":120.17,"confidence":0.9990491,"punctuated_word":"too","sentiment":"neutral","sentiment_score":-0.03536945581436157},{"word":"much","start":120.17,"end":120.409996,"confidence":0.9999057,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.014759503304958344},{"word":"work","start":120.409996,"end":120.729996,"confidence":0.75739294,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":0.04767875373363495},{"word":"just","start":120.729996,"end":120.89,"confidence":0.9981482,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.05231980979442597},{"word":"to","start":120.89,"end":121.049995,"confidence":0.9331059,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06508420407772064},{"word":"give","start":121.049995,"end":121.21,"confidence":0.9963314,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.061267223209142685},{"word":"me","start":121.21,"end":121.45,"confidence":0.9926602,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0751412957906723},{"word":"a","start":121.45,"end":121.60999,"confidence":0.9767442,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10161904990673064},{"word":"snapshot","start":121.60999,"end":122.10999,"confidence":0.9981413,"punctuated_word":"snapshot","sentiment":"neutral","sentiment_score":0.128534734249115},{"word":"of","start":122.17,"end":122.67,"confidence":0.95870835,"punctuated_word":"of,","sentiment":"neutral","sentiment_score":0.08253591507673264},{"word":"i","start":123.049995,"end":123.21,"confidence":0.8928143,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07076524198055267},{"word":"guess","start":123.21,"end":123.53,"confidence":0.9913696,"punctuated_word":"guess,","sentiment":"neutral","sentiment_score":0.08139601349830627},{"word":"resident","start":123.53,"end":124.03,"confidence":0.46130505,"punctuated_word":"resident","sentiment":"neutral","sentiment_score":0.10141168534755708},{"word":"names","start":125.53,"end":126.009995,"confidence":0.8988096,"punctuated_word":"names,","sentiment":"neutral","sentiment_score":0.0674886628985405},{"word":"houses","start":126.009995,"end":126.509995,"confidence":0.91264194,"punctuated_word":"houses,","sentiment":"neutral","sentiment_score":0.07066180557012558},{"word":"and","start":126.56999,"end":126.729996,"confidence":0.98999166,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06870083510875702},{"word":"their","start":126.729996,"end":126.96999,"confidence":0.9597697,"punctuated_word":"their","sentiment":"neutral","sentiment_score":0.0435793437063694},{"word":"level","start":126.96999,"end":127.46999,"confidence":0.98027134,"punctuated_word":"level.","sentiment":"neutral","sentiment_score":0.05225305259227753},{"word":"i'm","start":129.435,"end":129.595,"confidence":0.9834657,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07165242731571198},{"word":"just","start":129.595,"end":129.755,"confidence":0.9995808,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1268741488456726},{"word":"trying","start":129.755,"end":130.075,"confidence":0.99174315,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.0933096408843994},{"word":"to","start":130.075,"end":130.235,"confidence":0.997968,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04569512605667114},{"word":"line","start":130.235,"end":130.555,"confidence":0.6804108,"punctuated_word":"line","sentiment":"neutral","sentiment_score":-0.002570614218711853},{"word":"this","start":130.555,"end":130.875,"confidence":0.99823254,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.018353261053562164},{"word":"up","start":130.875,"end":131.11499,"confidence":0.996714,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.035389795899391174},{"word":"with","start":131.11499,"end":131.595,"confidence":0.99963856,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0106288343667984},{"word":"what","start":131.595,"end":131.83499,"confidence":0.99925023,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.024135269224643707},{"word":"the","start":131.83499,"end":131.995,"confidence":0.9837901,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.038910672068595886},{"word":"kitchen","start":131.995,"end":132.315,"confidence":0.9909394,"punctuated_word":"kitchen","sentiment":"neutral","sentiment_score":-0.01418788731098175},{"word":"are","start":132.315,"end":132.47499,"confidence":0.5438779,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.06490526348352432},{"word":"doing","start":132.47499,"end":132.715,"confidence":0.99911493,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":-0.056138381361961365},{"word":"in","start":132.715,"end":132.875,"confidence":0.97823596,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.04185905680060387},{"word":"terms","start":132.875,"end":133.11499,"confidence":0.9992093,"punctuated_word":"terms","sentiment":"neutral","sentiment_score":-0.00802157074213028},{"word":"of","start":133.11499,"end":133.355,"confidence":0.9996412,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.06509601324796677},{"word":"modified","start":133.355,"end":133.855,"confidence":0.99911827,"punctuated_word":"modified","sentiment":"neutral","sentiment_score":-0.02020184695720673},{"word":"meals","start":133.915,"end":134.315,"confidence":0.70761687,"punctuated_word":"meals.","sentiment":"neutral","sentiment_score":-0.03845861181616783},{"word":"particularly","start":134.315,"end":134.815,"confidence":0.9902811,"punctuated_word":"Particularly,","sentiment":"neutral","sentiment_score":-0.1377062350511551},{"word":"i","start":135.275,"end":135.355,"confidence":0.9980704,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1856289803981781},{"word":"can","start":135.355,"end":135.595,"confidence":0.99917823,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.12272703647613524},{"word":"see","start":135.595,"end":135.83499,"confidence":0.9958882,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.13342155516147614},{"word":"there's","start":135.83499,"end":136.075,"confidence":0.9318857,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.24445804953575137},{"word":"gaps","start":136.075,"end":136.47499,"confidence":0.99942327,"punctuated_word":"gaps","sentiment":"neutral","sentiment_score":-0.23286974430084229},{"word":"around","start":136.47499,"end":136.715,"confidence":0.65494347,"punctuated_word":"around","sentiment":"neutral","sentiment_score":-0.28131380677223206},{"word":"modified","start":136.715,"end":137.215,"confidence":0.9805722,"punctuated_word":"modified","sentiment":"neutral","sentiment_score":-0.15749779343605042},{"word":"morning","start":137.275,"end":137.755,"confidence":0.9973773,"punctuated_word":"morning","sentiment":"negative","sentiment_score":-0.34145456552505493},{"word":"tea","start":137.755,"end":138.075,"confidence":0.7880614,"punctuated_word":"tea.","sentiment":"neutral","sentiment_score":-0.2926844358444214},{"word":"so","start":138.075,"end":138.315,"confidence":0.9968946,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1251930296421051},{"word":"today","start":138.315,"end":138.715,"confidence":0.86866724,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":-0.12412060797214508},{"word":"for","start":138.715,"end":138.875,"confidence":0.9998061,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1113630086183548},{"word":"example","start":138.875,"end":139.375,"confidence":0.99901414,"punctuated_word":"example,","sentiment":"neutral","sentiment_score":-0.10215875506401062},{"word":"morning","start":139.83499,"end":140.315,"confidence":0.99886394,"punctuated_word":"morning","sentiment":"neutral","sentiment_score":-0.1325988471508026},{"word":"tea","start":140.315,"end":140.715,"confidence":0.99977773,"punctuated_word":"tea","sentiment":"neutral","sentiment_score":-0.11942440271377563},{"word":"is","start":140.715,"end":141.11499,"confidence":0.9985084,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.12170667946338654},{"word":"party","start":141.11499,"end":141.435,"confidence":0.9864746,"punctuated_word":"party","sentiment":"neutral","sentiment_score":-0.08275355398654938},{"word":"pies","start":141.435,"end":141.935,"confidence":0.9936243,"punctuated_word":"pies","sentiment":"neutral","sentiment_score":-0.12408863753080368},{"word":"and","start":142.075,"end":142.39499,"confidence":0.96140504,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1314660608768463},{"word":"that","start":142.39499,"end":142.635,"confidence":0.9948462,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.15045909583568573},{"word":"type","start":142.635,"end":142.875,"confidence":0.99872524,"punctuated_word":"type","sentiment":"neutral","sentiment_score":-0.14937034249305725},{"word":"of","start":142.875,"end":142.955,"confidence":0.9970898,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.14130231738090515},{"word":"thing","start":142.955,"end":143.455,"confidence":0.9873225,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":-0.1400805562734604},{"word":"and","start":143.595,"end":143.73,"confidence":0.8767357,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.2496701329946518},{"word":"when","start":143.81,"end":143.89,"confidence":0.94966173,"punctuated_word":"when","sentiment":"negative","sentiment_score":-0.37746626138687134},{"word":"i","start":143.89,"end":143.97,"confidence":0.9990841,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.31345948576927185},{"word":"went","start":143.97,"end":144.09,"confidence":0.9989691,"punctuated_word":"went","sentiment":"neutral","sentiment_score":-0.2745826244354248},{"word":"in","start":144.09,"end":144.20999,"confidence":0.9833614,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.2988818883895874},{"word":"the","start":144.20999,"end":144.45,"confidence":0.99759954,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3038596510887146},{"word":"kitchen","start":144.45,"end":144.76999,"confidence":0.9994935,"punctuated_word":"kitchen","sentiment":"neutral","sentiment_score":-0.2723475992679596},{"word":"to","start":144.76999,"end":145.01,"confidence":0.99940515,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.31238263845443726},{"word":"ask","start":145.01,"end":145.51,"confidence":0.9850888,"punctuated_word":"ask,","sentiment":"neutral","sentiment_score":-0.2210618257522583},{"word":"the","start":147.56999,"end":147.65,"confidence":0.8076365,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4154479503631592},{"word":"person","start":147.65,"end":148.04999,"confidence":0.9978479,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.373429536819458},{"word":"in","start":148.04999,"end":148.20999,"confidence":0.9939183,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.3903484046459198},{"word":"charge","start":148.20999,"end":148.45,"confidence":0.99800485,"punctuated_word":"charge","sentiment":"neutral","sentiment_score":-0.3321504294872284},{"word":"of","start":148.45,"end":148.53,"confidence":0.9585682,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.3858754336833954},{"word":"the","start":148.53,"end":148.61,"confidence":0.992939,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3929373621940613},{"word":"kitchen","start":148.61,"end":149.09,"confidence":0.99917245,"punctuated_word":"kitchen","sentiment":"neutral","sentiment_score":-0.30093055963516235},{"word":"effectively","start":149.09,"end":149.59,"confidence":0.9396557,"punctuated_word":"effectively","sentiment":"negative","sentiment_score":-0.44379690289497375},{"word":"said","start":149.81,"end":150.31,"confidence":0.9740185,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.3199102580547333},{"word":"well","start":150.69,"end":150.93,"confidence":0.965675,"punctuated_word":"well,","sentiment":"negative","sentiment_score":-0.4173906147480011},{"word":"that's","start":150.93,"end":151.17,"confidence":0.9997207,"punctuated_word":"that's","sentiment":"negative","sentiment_score":-0.5454721450805664},{"word":"not","start":151.17,"end":151.48999,"confidence":0.9997855,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5259852409362793},{"word":"my","start":151.48999,"end":151.65,"confidence":0.99905235,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.6128242015838623},{"word":"gig","start":151.65,"end":151.97,"confidence":0.8073153,"punctuated_word":"gig.","sentiment":"negative","sentiment_score":-0.5419245362281799},{"word":"that's","start":151.97,"end":152.29,"confidence":0.79985476,"punctuated_word":"That's","sentiment":"negative","sentiment_score":-0.3986533582210541},{"word":"the","start":152.29,"end":152.61,"confidence":0.94154376,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.43217217922210693},{"word":"server","start":152.61,"end":153.01,"confidence":0.7841825,"punctuated_word":"server","sentiment":"negative","sentiment_score":-0.4064901471138001},{"word":"gig","start":153.01,"end":153.51,"confidence":0.6507073,"punctuated_word":"gig.","sentiment":"negative","sentiment_score":-0.34413760900497437},{"word":"and","start":153.89,"end":154.04999,"confidence":0.67327577,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.24688148498535156},{"word":"i","start":154.04999,"end":154.12999,"confidence":0.24853809,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.22638317942619324},{"word":"mean","start":154.12999,"end":154.29,"confidence":0.78293526,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.21749892830848697},{"word":"that's","start":154.29,"end":154.53,"confidence":0.93289995,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.1837763786315918},{"word":"to","start":154.53,"end":154.76999,"confidence":0.98467445,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.19543388485908508},{"word":"do","start":154.76999,"end":154.93,"confidence":0.9850122,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.24744883179664612},{"word":"with","start":154.93,"end":155.25,"confidence":0.9708747,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.24173983931541443},{"word":"amber","start":155.25,"end":155.75,"confidence":0.7122743,"punctuated_word":"Amber.","sentiment":"neutral","sentiment_score":-0.23102127015590668},{"word":"and","start":156.465,"end":156.705,"confidence":0.996296,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.21215465664863584},{"word":"this","start":156.705,"end":157.205,"confidence":0.9933762,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.2298109382390976},{"word":"and","start":158.145,"end":158.385,"confidence":0.26465917,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2646515369415283},{"word":"the","start":158.385,"end":158.545,"confidence":0.67653227,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.27026766538619995},{"word":"staff","start":158.545,"end":158.865,"confidence":0.69537354,"punctuated_word":"staff","sentiment":"neutral","sentiment_score":-0.21132074296474457},{"word":"have","start":158.865,"end":159.025,"confidence":0.9852926,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2330689877271652},{"word":"to","start":159.025,"end":159.105,"confidence":0.9995017,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2354944944381714},{"word":"get","start":159.105,"end":159.265,"confidence":0.99953103,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.21799638867378235},{"word":"this","start":159.265,"end":159.505,"confidence":0.99771583,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.19544830918312073},{"word":"the","start":159.505,"end":159.585,"confidence":0.94103235,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17013141512870789},{"word":"day","start":159.585,"end":159.825,"confidence":0.9983267,"punctuated_word":"day","sentiment":"neutral","sentiment_score":-0.1539040505886078},{"word":"before","start":159.825,"end":160.065,"confidence":0.75071454,"punctuated_word":"before.","sentiment":"neutral","sentiment_score":-0.194499671459198},{"word":"and","start":160.065,"end":160.225,"confidence":0.83117664,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.1838994324207306},{"word":"if","start":160.225,"end":160.305,"confidence":0.98309773,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.22721503674983975},{"word":"they","start":160.305,"end":160.385,"confidence":0.976724,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.23288244009017944},{"word":"haven't","start":160.385,"end":160.545,"confidence":0.9982518,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.2125777304172516},{"word":"got","start":160.545,"end":160.705,"confidence":0.8717041,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.24227631092071533},{"word":"any","start":160.705,"end":160.865,"confidence":0.7774317,"punctuated_word":"any,","sentiment":"neutral","sentiment_score":-0.22745516896247864},{"word":"they","start":160.865,"end":161.025,"confidence":0.91951275,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.27007201313972473},{"word":"have","start":161.025,"end":161.105,"confidence":0.74829227,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.29842841625213623},{"word":"to","start":161.105,"end":161.265,"confidence":0.99729997,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2712220549583435},{"word":"let","start":161.265,"end":161.425,"confidence":0.99355924,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.21295562386512756},{"word":"us","start":161.425,"end":161.585,"confidence":0.99588263,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.1917765736579895},{"word":"know","start":161.585,"end":161.745,"confidence":0.9948079,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.2408747673034668},{"word":"and","start":161.745,"end":161.985,"confidence":0.4223921,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2488003820180893},{"word":"dah","start":161.985,"end":162.145,"confidence":0.54576117,"punctuated_word":"dah","sentiment":"neutral","sentiment_score":-0.2029663324356079},{"word":"dah","start":162.145,"end":162.305,"confidence":0.89653313,"punctuated_word":"dah","sentiment":"neutral","sentiment_score":-0.16491562128067017},{"word":"dah","start":162.305,"end":162.465,"confidence":0.9931242,"punctuated_word":"dah","sentiment":"neutral","sentiment_score":-0.17512068152427673},{"word":"dah","start":162.465,"end":162.705,"confidence":0.87038153,"punctuated_word":"dah.","sentiment":"neutral","sentiment_score":-0.19133752584457395},{"word":"so","start":162.705,"end":162.865,"confidence":0.9967168,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.13829761743545532},{"word":"when","start":162.865,"end":163.105,"confidence":0.97387064,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.19250744581222537},{"word":"i've","start":163.105,"end":163.265,"confidence":0.8920227,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.1215900108218193},{"word":"looked","start":163.265,"end":163.425,"confidence":0.99878925,"punctuated_word":"looked","sentiment":"neutral","sentiment_score":-0.09454279392957687},{"word":"at","start":163.425,"end":163.585,"confidence":0.9802916,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.0974637120962143},{"word":"what","start":163.585,"end":163.825,"confidence":0.9996501,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.0580701008439064},{"word":"was","start":163.825,"end":164.065,"confidence":0.99961203,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.06745641678571701},{"word":"recorded","start":164.065,"end":164.565,"confidence":0.9997453,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":-0.03535241633653641},{"word":"today","start":164.705,"end":165.205,"confidence":0.99284947,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":-0.044341858476400375},{"word":"she's","start":165.505,"end":165.825,"confidence":0.99685454,"punctuated_word":"she's","sentiment":"neutral","sentiment_score":-0.05766428261995315},{"word":"recorded","start":165.825,"end":166.325,"confidence":0.9985916,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":-0.05524773523211479},{"word":"that","start":166.625,"end":166.865,"confidence":0.9943552,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.030620060861110687},{"word":"we","start":166.865,"end":167.025,"confidence":0.9995591,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.04586182534694672},{"word":"have","start":167.025,"end":167.425,"confidence":0.99985945,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.041740141808986664},{"word":"party","start":167.425,"end":167.905,"confidence":0.9714409,"punctuated_word":"party","sentiment":"neutral","sentiment_score":-0.0053102001547813416},{"word":"parts","start":167.905,"end":168.145,"confidence":0.4976322,"punctuated_word":"parts","sentiment":"neutral","sentiment_score":-0.03631386160850525},{"word":"available","start":168.145,"end":168.625,"confidence":0.9982998,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.03765740245580673},{"word":"and","start":168.625,"end":168.785,"confidence":0.6327874,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02307498455047607},{"word":"they're","start":168.785,"end":168.945,"confidence":0.96551967,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":0.010942737571895124},{"word":"suitable","start":168.945,"end":169.445,"confidence":0.99974364,"punctuated_word":"suitable","sentiment":"neutral","sentiment_score":-0.0491599515080452},{"word":"for","start":169.505,"end":169.665,"confidence":0.99542975,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.01688408851623535},{"word":"level","start":169.665,"end":170.065,"confidence":0.9971307,"punctuated_word":"level","sentiment":"neutral","sentiment_score":-0.052029453217983246},{"word":"six","start":170.065,"end":170.46,"confidence":0.9996101,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.03248605132102966},{"word":"modification","start":171.42001,"end":171.92001,"confidence":0.9112718,"punctuated_word":"modification,","sentiment":"neutral","sentiment_score":0.0237409770488739},{"word":"which","start":173.90001,"end":174.40001,"confidence":0.9991862,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.1442296802997589},{"word":"i","start":174.94,"end":175.1,"confidence":0.97421354,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3209858536720276},{"word":"don't","start":175.1,"end":175.5,"confidence":0.9999491,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.27477043867111206},{"word":"think","start":175.5,"end":175.82,"confidence":0.9997416,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.22452905774116516},{"word":"they","start":175.82,"end":176.06001,"confidence":0.99818474,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.2398702502250671},{"word":"would","start":176.06001,"end":176.38,"confidence":0.99982506,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.19788223505020144},{"word":"be","start":176.38,"end":176.88,"confidence":0.8970418,"punctuated_word":"be.","sentiment":"neutral","sentiment_score":-0.13802795112133026},{"word":"but","start":177.74,"end":178.22,"confidence":0.8696296,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.16103677451610565},{"word":"even","start":178.22,"end":178.46,"confidence":0.99685293,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.2666741609573364},{"word":"if","start":178.46,"end":178.70001,"confidence":0.99955255,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.2582361102104187},{"word":"they","start":178.70001,"end":178.94,"confidence":0.9953251,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.30409616231918335},{"word":"were","start":178.94,"end":179.42001,"confidence":0.9475547,"punctuated_word":"were,","sentiment":"neutral","sentiment_score":-0.3039654493331909},{"word":"if","start":179.42001,"end":179.66,"confidence":0.9996125,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.3385695815086365},{"word":"we","start":179.66,"end":179.74,"confidence":0.9997247,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.31485939025878906},{"word":"have","start":179.74,"end":179.98001,"confidence":0.99880075,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.3052065074443817},{"word":"anyone","start":179.98001,"end":180.46,"confidence":0.9803783,"punctuated_word":"anyone","sentiment":"neutral","sentiment_score":-0.23124560713768005},{"word":"on","start":180.46,"end":180.62001,"confidence":0.9991117,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.26651498675346375},{"word":"a","start":180.62001,"end":181.12001,"confidence":0.99798536,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2591472864151001},{"word":"a","start":181.5,"end":181.66,"confidence":0.7676927,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.25415855646133423},{"word":"five","start":181.66,"end":181.98001,"confidence":0.8092678,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.2811189293861389},{"word":"or","start":181.98001,"end":182.3,"confidence":0.99818665,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.2896732687950134},{"word":"a","start":182.3,"end":182.46,"confidence":0.98257315,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.30743372440338135},{"word":"four","start":182.46,"end":182.96,"confidence":0.9947002,"punctuated_word":"four,","sentiment":"negative","sentiment_score":-0.35688284039497375},{"word":"they","start":183.18001,"end":183.34001,"confidence":0.982421,"punctuated_word":"they","sentiment":"negative","sentiment_score":-0.4152916669845581},{"word":"haven't","start":183.34001,"end":183.66,"confidence":0.9989937,"punctuated_word":"haven't","sentiment":"negative","sentiment_score":-0.4351726770401001},{"word":"had","start":183.66,"end":183.82,"confidence":0.994551,"punctuated_word":"had","sentiment":"negative","sentiment_score":-0.413860559463501},{"word":"any","start":183.82,"end":184.06001,"confidence":0.9780456,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.40471699833869934},{"word":"morning","start":184.06001,"end":184.38,"confidence":0.99910957,"punctuated_word":"morning","sentiment":"negative","sentiment_score":-0.3409685790538788},{"word":"tea","start":184.38,"end":184.88,"confidence":0.9980048,"punctuated_word":"tea.","sentiment":"neutral","sentiment_score":-0.31791284680366516},{"word":"okay","start":190.875,"end":191.375,"confidence":0.9729791,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09254743903875352},{"word":"yeah","start":196.155,"end":196.395,"confidence":0.99472547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14140012860298157},{"word":"that'd","start":196.395,"end":196.63501,"confidence":0.9824174,"punctuated_word":"That'd","sentiment":"neutral","sentiment_score":0.2985387444496155},{"word":"be","start":196.63501,"end":196.795,"confidence":0.99881566,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2689953148365021},{"word":"cool","start":196.795,"end":197.195,"confidence":0.99789137,"punctuated_word":"cool.","sentiment":"neutral","sentiment_score":0.07893642038106918},{"word":"thank","start":197.195,"end":197.435,"confidence":0.98960423,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6163321733474731},{"word":"you","start":197.435,"end":197.935,"confidence":0.9958284,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3586442172527313},{"word":"is","start":201.09,"end":201.25,"confidence":0.6748258,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.02818133682012558},{"word":"it","start":201.25,"end":201.41,"confidence":0.81956446,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.011956969276070597},{"word":"on","start":201.41,"end":201.56999,"confidence":0.98492396,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.01482618786394596},{"word":"eye","start":201.56999,"end":201.81,"confidence":0.66207105,"punctuated_word":"eye","sentiment":"neutral","sentiment_score":0.033721111714839935},{"word":"care","start":201.81,"end":202.05,"confidence":0.84376276,"punctuated_word":"care,","sentiment":"neutral","sentiment_score":0.005483998917043209},{"word":"is","start":202.05,"end":202.20999,"confidence":0.9965054,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.012098103761672974},{"word":"it","start":202.20999,"end":202.70999,"confidence":0.9995165,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.01081322506070137},{"word":"just","start":208.05,"end":208.29,"confidence":0.74784374,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.016108781099319458},{"word":"give","start":208.29,"end":208.45,"confidence":0.98535895,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.009234372526407242},{"word":"me","start":208.45,"end":208.61,"confidence":0.9988638,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.004048308357596397},{"word":"a","start":208.61,"end":208.69,"confidence":0.99665534,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.004754083231091499},{"word":"sec","start":208.69,"end":208.93,"confidence":0.84102005,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":-0.011957885697484016},{"word":"just","start":208.93,"end":209.09,"confidence":0.9425412,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.011986806988716124},{"word":"let","start":209.09,"end":209.17,"confidence":0.99898463,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.014738732948899267},{"word":"me","start":209.17,"end":209.33,"confidence":0.9994973,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.006563626229763031},{"word":"get","start":209.33,"end":209.48999,"confidence":0.97989583,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.011383971199393272},{"word":"into","start":209.48999,"end":209.81,"confidence":0.97610474,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.010076601058244703},{"word":"eye","start":209.81,"end":210.05,"confidence":0.98723143,"punctuated_word":"eye","sentiment":"neutral","sentiment_score":-0.013601567596197128},{"word":"care","start":210.05,"end":210.55,"confidence":0.9913757,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":-0.012369534000754356},{"word":"okay","start":219.285,"end":219.68501,"confidence":0.8383708,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.013102266006171703},{"word":"i'm","start":219.68501,"end":219.845,"confidence":0.97457373,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.012056554667651652},{"word":"in","start":219.845,"end":220.345,"confidence":0.9765242,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.007905533537268639},{"word":"yeah","start":227.925,"end":228.425,"confidence":0.89645636,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.009226052090525627},{"word":"and","start":228.92001,"end":229.08,"confidence":0.99660313,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.008144328370690346},{"word":"then","start":229.08,"end":229.58,"confidence":0.99884546,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.007117724046111107},{"word":"handover","start":232.20001,"end":232.70001,"confidence":0.6125548,"punctuated_word":"handover","sentiment":"neutral","sentiment_score":0.01012918632477522},{"word":"report","start":233.40001,"end":233.72,"confidence":0.98981434,"punctuated_word":"report","sentiment":"neutral","sentiment_score":0.0027496563270688057},{"word":"view","start":233.88,"end":234.12001,"confidence":0.9408293,"punctuated_word":"view","sentiment":"neutral","sentiment_score":-0.0024863220751285553},{"word":"handover","start":234.12001,"end":234.62001,"confidence":0.9721413,"punctuated_word":"handover","sentiment":"neutral","sentiment_score":0.002593420911580324},{"word":"report","start":234.76001,"end":235.26001,"confidence":0.8814459,"punctuated_word":"report.","sentiment":"neutral","sentiment_score":0.000011150725185871124},{"word":"handover","start":236.36,"end":236.86,"confidence":0.9911341,"punctuated_word":"Handover","sentiment":"neutral","sentiment_score":0.0034308871254324913},{"word":"report","start":237.0,"end":237.5,"confidence":0.99534047,"punctuated_word":"report.","sentiment":"neutral","sentiment_score":0.0014327261596918106},{"word":"do","start":239.8,"end":240.04001,"confidence":0.99195236,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.00422314228489995},{"word":"i","start":240.04001,"end":240.12001,"confidence":0.999141,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.004425975494086742},{"word":"generate","start":240.12001,"end":240.6,"confidence":0.99978215,"punctuated_word":"generate","sentiment":"neutral","sentiment_score":-0.003899853676557541},{"word":"the","start":240.6,"end":240.84001,"confidence":0.99912745,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005709425546228886},{"word":"report","start":240.84001,"end":241.34001,"confidence":0.9968041,"punctuated_word":"report?","sentiment":"neutral","sentiment_score":-0.00504491850733757},{"word":"i","start":245.495,"end":245.575,"confidence":0.99106675,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05860907584428787},{"word":"don't","start":245.575,"end":245.89499,"confidence":0.99996746,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.06342384219169617},{"word":"have","start":245.89499,"end":246.135,"confidence":0.99967635,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.05133523792028427},{"word":"that","start":246.135,"end":246.375,"confidence":0.92839926,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0772944912314415},{"word":"option","start":246.375,"end":246.875,"confidence":0.9973168,"punctuated_word":"option.","sentiment":"neutral","sentiment_score":-0.09133556485176086},{"word":"so","start":251.33499,"end":251.575,"confidence":0.7865018,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.02547190338373184},{"word":"hang","start":251.575,"end":251.735,"confidence":0.7744117,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.02187889814376831},{"word":"on","start":251.735,"end":251.89499,"confidence":0.99102604,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.02251872979104519},{"word":"i've","start":251.89499,"end":252.055,"confidence":0.9992058,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.0019166709389537573},{"word":"gone","start":252.055,"end":252.215,"confidence":0.99407417,"punctuated_word":"gone","sentiment":"neutral","sentiment_score":0.0003082975745201111},{"word":"down","start":252.215,"end":252.455,"confidence":0.99629444,"punctuated_word":"down","sentiment":"neutral","sentiment_score":0.00046815164387226105},{"word":"documentation","start":252.455,"end":252.955,"confidence":0.7864734,"punctuated_word":"documentation,","sentiment":"neutral","sentiment_score":-0.003653773572295904},{"word":"handover","start":253.415,"end":253.89499,"confidence":0.89182484,"punctuated_word":"handover","sentiment":"neutral","sentiment_score":0.0015601334162056446},{"word":"report","start":253.89499,"end":254.39499,"confidence":0.9199668,"punctuated_word":"report,","sentiment":"neutral","sentiment_score":-0.0030483524315059185},{"word":"view","start":254.455,"end":254.855,"confidence":0.99808735,"punctuated_word":"view","sentiment":"neutral","sentiment_score":-0.006172149442136288},{"word":"handover","start":254.855,"end":255.355,"confidence":0.97703636,"punctuated_word":"handover","sentiment":"neutral","sentiment_score":-0.000463798176497221},{"word":"report","start":255.495,"end":255.89499,"confidence":0.9932775,"punctuated_word":"report","sentiment":"neutral","sentiment_score":-0.0034829843789339066},{"word":"or","start":255.89499,"end":256.135,"confidence":0.6129422,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.005207832902669907},{"word":"sheet","start":256.135,"end":256.635,"confidence":0.94732445,"punctuated_word":"sheet.","sentiment":"neutral","sentiment_score":-0.004153275862336159},{"word":"so","start":258.97,"end":259.21,"confidence":0.9964508,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.001942192204296589},{"word":"when","start":259.21,"end":259.29,"confidence":0.75657207,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.0016726115718483925},{"word":"i","start":259.29,"end":259.44998,"confidence":0.99944144,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0017255321145057678},{"word":"click","start":259.44998,"end":259.77,"confidence":0.9986259,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.008076232858002186},{"word":"that","start":259.77,"end":260.27,"confidence":0.99215496,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.0005368953570723534},{"word":"i","start":260.72998,"end":260.97,"confidence":0.9994685,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0017350511625409126},{"word":"get","start":260.97,"end":261.37,"confidence":0.9951691,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.0011609289795160294},{"word":"select","start":261.37,"end":261.77,"confidence":0.96288526,"punctuated_word":"select","sentiment":"neutral","sentiment_score":-0.0008816774934530258},{"word":"the","start":261.77,"end":261.93,"confidence":0.91879857,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.001289895735681057},{"word":"report","start":261.93,"end":262.43,"confidence":0.78758776,"punctuated_word":"report.","sentiment":"neutral","sentiment_score":-0.0026426282711327076},{"word":"select","start":262.65,"end":263.15,"confidence":0.99899906,"punctuated_word":"Select","sentiment":"neutral","sentiment_score":-0.0030896328389644623},{"word":"i've","start":264.00998,"end":264.25,"confidence":0.6855696,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.0032435765024274588},{"word":"got","start":264.25,"end":264.41,"confidence":0.98411894,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.004069510847330093},{"word":"a","start":264.41,"end":264.57,"confidence":0.9906888,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.003152129240334034},{"word":"handover","start":264.57,"end":265.07,"confidence":0.9942359,"punctuated_word":"handover","sentiment":"neutral","sentiment_score":-0.004578656516969204},{"word":"report","start":265.13,"end":265.63,"confidence":0.9818776,"punctuated_word":"report.","sentiment":"neutral","sentiment_score":-0.012965206056833267},{"word":"there","start":266.09,"end":266.33,"confidence":0.9898812,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.02320496179163456},{"word":"isn't","start":266.33,"end":266.83,"confidence":0.98614264,"punctuated_word":"isn't.","sentiment":"neutral","sentiment_score":-0.045158278197050095},{"word":"no","start":268.33,"end":268.65,"confidence":0.95126325,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.0858081579208374},{"word":"my","start":268.65,"end":268.81,"confidence":0.9957425,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.09757401794195177},{"word":"drop","start":268.81,"end":269.13,"confidence":0.9844875,"punctuated_word":"drop","sentiment":"neutral","sentiment_score":-0.03188109025359154},{"word":"down","start":269.13,"end":269.28998,"confidence":0.6488825,"punctuated_word":"down","sentiment":"neutral","sentiment_score":-0.03484202176332474},{"word":"just","start":269.28998,"end":269.53,"confidence":0.99452364,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.07887493818998337},{"word":"says","start":269.53,"end":269.77,"confidence":0.99877745,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.0740119069814682},{"word":"select","start":269.77,"end":270.16998,"confidence":0.9834849,"punctuated_word":"select","sentiment":"neutral","sentiment_score":-0.04626651853322983},{"word":"handover","start":270.16998,"end":270.57,"confidence":0.99846995,"punctuated_word":"handover","sentiment":"neutral","sentiment_score":-0.03113932348787785},{"word":"report","start":270.57,"end":271.07,"confidence":0.9983367,"punctuated_word":"report.","sentiment":"neutral","sentiment_score":-0.05523693934082985},{"word":"i","start":271.215,"end":271.715,"confidence":0.6695682,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0128067247569561},{"word":"wonder","start":279.85498,"end":280.175,"confidence":0.8931654,"punctuated_word":"wonder","sentiment":"neutral","sentiment_score":-0.2176431566476822},{"word":"why","start":280.175,"end":280.335,"confidence":0.9926972,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.27628853917121887},{"word":"i","start":280.335,"end":280.415,"confidence":0.9842473,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16380532085895538},{"word":"haven't","start":280.415,"end":280.655,"confidence":0.99929345,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.11670343577861786},{"word":"got","start":280.655,"end":280.895,"confidence":0.9938134,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.1979093849658966},{"word":"that","start":280.895,"end":281.395,"confidence":0.98136,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.1329529881477356},{"word":"anyway","start":282.415,"end":282.895,"confidence":0.77275324,"punctuated_word":"Anyway,","sentiment":"neutral","sentiment_score":0.029115626588463783},{"word":"yes","start":282.895,"end":283.395,"confidence":0.8948458,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.07486653327941895},{"word":"if","start":284.07,"end":284.23,"confidence":0.99712414,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.3262491226196289},{"word":"you","start":284.23,"end":284.31,"confidence":0.99948335,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3309570252895355},{"word":"could","start":284.31,"end":284.63,"confidence":0.9704504,"punctuated_word":"could,","sentiment":"positive","sentiment_score":0.353942334651947},{"word":"that","start":284.63,"end":284.79,"confidence":0.9997168,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.5530704259872437},{"word":"would","start":284.79,"end":284.94998,"confidence":0.6547387,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.5333232283592224},{"word":"be","start":284.94998,"end":285.11,"confidence":0.99848515,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.5071859955787659},{"word":"great","start":285.11,"end":285.61,"confidence":0.99973595,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.5217223167419434},{"word":"cool","start":290.94998,"end":291.35,"confidence":0.9937438,"punctuated_word":"Cool.","sentiment":"positive","sentiment_score":0.35951852798461914},{"word":"thank","start":291.35,"end":291.59,"confidence":0.9990287,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4777114689350128},{"word":"you","start":291.59,"end":292.09,"confidence":0.9996029,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4546341598033905},{"word":"brilliant","start":293.43,"end":293.93,"confidence":0.99821115,"punctuated_word":"Brilliant.","sentiment":"positive","sentiment_score":0.5326857566833496},{"word":"thank","start":295.51,"end":295.75,"confidence":0.996931,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5665565133094788},{"word":"you","start":295.75,"end":296.22998,"confidence":0.9995965,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2366715520620346},{"word":"bye","start":296.22998,"end":296.72998,"confidence":0.9940291,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.13645191490650177}],"paragraphs":{"transcript":"\nHello, Mike Burns? Hey. How are you going? I just wanted to let you know, Deb's text to you and I, also with one that I got anywhere, does say that she's putting in a leave form for the day. So she's technically not around.\n\nYes. What she said to me is what does it say? My email, my text says, hi, Monique. As I said in my message yesterday, I give I have injured my back, so I'll not be in today. We'll try and get some physiotherapy.\n\nI have pin and pins and needles in my leg. I have my laptop and will check online. Mike, I will submit a leave form. Yeah. So I'm I'm not sure what she's checking online or whatever.\n\nSo she has a leave form. So as far as I'm concerned, she's on leave. The only thing I was gonna ask you, do you know without going to lots of effort how many people how many people how many residents are on a modified diet and with and if so, what level? Is it is it a big easy check? Where does it come from?\n\nOkay. Okay. If you if you can, then it's not too much work. Just to give me a snapshot of, I guess, resident names, houses, and their level. I'm just trying to line this up with what the kitchen are doing in terms of modified meals.\n\nParticularly, I can see there's gaps around modified morning tea. So today, for example, morning tea is party pies and that type of thing. And when I went in the kitchen to ask, the person in charge of the kitchen effectively said, well, that's not my gig. That's the server gig. And I mean, that's to do with Amber.\n\nAnd this and the staff have to get this the day before. And if they haven't got any, they have to let us know and dah dah dah dah. So when I've looked at what was recorded today, she's recorded that we have party parts available and they're suitable for level six modification, which I don't think they would be. But even if they were, if we have anyone on a a five or a four, they haven't had any morning tea. Okay.\n\nYeah. That'd be cool. Thank you. Is it on eye care, is it? Just give me a sec.\n\nJust let me get into eye care. Okay. I'm in. Yeah. And then handover report view handover report.\n\nHandover report. Do I generate the report? I don't have that option. So hang on. I've gone down documentation, handover report, view handover report or sheet.\n\nSo when I click that, I get select the report. Select I've got a handover report. There isn't. No. My drop down just says select handover report.\n\nI wonder why I haven't got that. Anyway, yes. If you could, that would be great. Cool. Thank you.\n\nBrilliant. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello, Mike Burns?","start":1.68,"end":2.82,"sentiment":"neutral","sentiment_score":0.017602772762378056},{"text":"Hey.","start":4.88,"end":5.2,"sentiment":"neutral","sentiment_score":0.27608901262283325},{"text":"How are you going?","start":5.2,"end":6.02,"sentiment":"neutral","sentiment_score":0.31747282296419144},{"text":"I just wanted to let you know, Deb's text to you and I, also with one that I got anywhere, does say that she's putting in a leave form for the day.","start":7.2,"end":15.585,"sentiment":"neutral","sentiment_score":0.08785530732711777},{"text":"So she's technically not around.","start":17.105,"end":19.445,"sentiment":"neutral","sentiment_score":-0.09363958835601807}],"sentiment":"neutral","sentiment_score":0.0875991225656536,"num_words":45,"start":1.68,"end":19.445},{"sentences":[{"text":"Yes.","start":28.145,"end":28.545,"sentiment":"neutral","sentiment_score":-0.00632826704531908},{"text":"What she said to me is what does it say?","start":28.545,"end":30.72,"sentiment":"neutral","sentiment_score":-0.03300117570906878},{"text":"My email, my text says, hi, Monique.","start":31.519999,"end":33.94,"sentiment":"neutral","sentiment_score":-0.04976088074701173},{"text":"As I said in my message yesterday, I give I have injured my back, so I'll not be in today.","start":35.36,"end":41.68,"sentiment":"neutral","sentiment_score":-0.21566699892282487},{"text":"We'll try and get some physiotherapy.","start":41.68,"end":42.98,"sentiment":"neutral","sentiment_score":-0.20333093156417212}],"sentiment":"neutral","sentiment_score":-0.1413179944819686,"num_words":44,"start":28.145,"end":42.98},{"sentences":[{"text":"I have pin and pins and needles in my leg.","start":43.44,"end":46.605,"sentiment":"neutral","sentiment_score":-0.12784328758716584},{"text":"I have my laptop and will check online.","start":46.685,"end":48.945,"sentiment":"neutral","sentiment_score":-0.03290389711037278},{"text":"Mike, I will submit a leave form.","start":49.725,"end":52.145,"sentiment":"neutral","sentiment_score":0.010078115521797113},{"text":"Yeah.","start":58.204998,"end":58.605,"sentiment":"neutral","sentiment_score":-0.023648254573345184},{"text":"So I'm I'm not sure what she's checking online or whatever.","start":58.605,"end":61.829998,"sentiment":"neutral","sentiment_score":-0.09228802811015736}],"sentiment":"neutral","sentiment_score":-0.06783604886181452,"num_words":37,"start":43.44,"end":61.829998},{"sentences":[{"text":"So she has a leave form.","start":61.829998,"end":63.19,"sentiment":"neutral","sentiment_score":-0.048110454032818474},{"text":"So as far as I'm concerned, she's on leave.","start":63.19,"end":65.21,"sentiment":"neutral","sentiment_score":-0.08016088604927063},{"text":"The only thing I was gonna ask you, do you know without going to lots of effort how many people how many people how many residents are on a modified diet and with and if so, what level?","start":68.15,"end":79.145,"sentiment":"neutral","sentiment_score":-0.026752424132274955},{"text":"Is it is it a big easy check?","start":82.805,"end":84.905,"sentiment":"neutral","sentiment_score":0.01042926823720336},{"text":"Where does it come from?","start":91.42,"end":92.8,"sentiment":"neutral","sentiment_score":-0.06377857178449631}],"sentiment":"neutral","sentiment_score":-0.034275174677146206,"num_words":66,"start":61.829998,"end":92.8},{"sentences":[{"text":"Okay.","start":108.135,"end":108.635,"sentiment":"neutral","sentiment_score":0.05485185980796814},{"text":"Okay.","start":116.649994,"end":117.149994,"sentiment":"neutral","sentiment_score":0.07733827829360962},{"text":"If you if you can, then it's not too much work.","start":117.92999,"end":120.729996,"sentiment":"neutral","sentiment_score":0.08124784515662627},{"text":"Just to give me a snapshot of, I guess, resident names, houses, and their level.","start":120.729996,"end":127.46999,"sentiment":"neutral","sentiment_score":0.0748505915204684},{"text":"I'm just trying to line this up with what the kitchen are doing in terms of modified meals.","start":129.435,"end":134.315,"sentiment":"neutral","sentiment_score":-0.038019508951240115}],"sentiment":"neutral","sentiment_score":0.03183313361976458,"num_words":46,"start":108.135,"end":134.315},{"sentences":[{"text":"Particularly, I can see there's gaps around modified morning tea.","start":134.315,"end":138.075,"sentiment":"neutral","sentiment_score":-0.2129762202501297},{"text":"So today, for example, morning tea is party pies and that type of thing.","start":138.075,"end":143.455,"sentiment":"neutral","sentiment_score":-0.12543470678584917},{"text":"And when I went in the kitchen to ask, the person in charge of the kitchen effectively said, well, that's not my gig.","start":143.595,"end":151.97,"sentiment":"negative","sentiment_score":-0.37487546451713727},{"text":"That's the server gig.","start":151.97,"end":153.51,"sentiment":"negative","sentiment_score":-0.39536332339048386},{"text":"And I mean, that's to do with Amber.","start":153.89,"end":155.75,"sentiment":"neutral","sentiment_score":-0.22377297468483448}],"sentiment":"neutral","sentiment_score":-0.2691461164819992,"num_words":59,"start":134.315,"end":155.75},{"sentences":[{"text":"And this and the staff have to get this the day before.","start":156.465,"end":160.065,"sentiment":"neutral","sentiment_score":-0.21572907144824663},{"text":"And if they haven't got any, they have to let us know and dah dah dah dah.","start":160.065,"end":162.705,"sentiment":"neutral","sentiment_score":-0.22322212422595306},{"text":"So when I've looked at what was recorded today, she's recorded that we have party parts available and they're suitable for level six modification, which I don't think they would be.","start":162.705,"end":176.88,"sentiment":"neutral","sentiment_score":-0.09010110305802475},{"text":"But even if they were, if we have anyone on a a five or a four, they haven't had any morning tea.","start":177.74,"end":184.88,"sentiment":"neutral","sentiment_score":-0.3103064847263423},{"text":"Okay.","start":190.875,"end":191.375,"sentiment":"neutral","sentiment_score":0.09254743903875352}],"sentiment":"neutral","sentiment_score":-0.19169704083083983,"num_words":83,"start":156.465,"end":191.375},{"sentences":[{"text":"Yeah.","start":196.155,"end":196.395,"sentiment":"neutral","sentiment_score":0.14140012860298157},{"text":"That'd be cool.","start":196.395,"end":197.195,"sentiment":"neutral","sentiment_score":0.21549015988906225},{"text":"Thank you.","start":197.195,"end":197.935,"sentiment":"positive","sentiment_score":0.48748819530010223},{"text":"Is it on eye care, is it?","start":201.09,"end":202.70999,"sentiment":"neutral","sentiment_score":0.016725847630628517},{"text":"Just give me a sec.","start":208.05,"end":208.93,"sentiment":"neutral","sentiment_score":-0.009220686182379723}],"sentiment":"neutral","sentiment_score":0.10187913896515965,"num_words":18,"start":196.155,"end":208.93},{"sentences":[{"text":"Just let me get into eye care.","start":208.93,"end":210.55,"sentiment":"neutral","sentiment_score":-0.011531548574566841},{"text":"Okay.","start":219.285,"end":219.68501,"sentiment":"neutral","sentiment_score":0.013102266006171703},{"text":"I'm in.","start":219.68501,"end":220.345,"sentiment":"neutral","sentiment_score":0.009981044102460146},{"text":"Yeah.","start":227.925,"end":228.425,"sentiment":"neutral","sentiment_score":0.009226052090525627},{"text":"And then handover report view handover report.","start":228.92001,"end":235.26001,"sentiment":"neutral","sentiment_score":0.004037020661469016}],"sentiment":"neutral","sentiment_score":-0.0005650716161148414,"num_words":18,"start":208.93,"end":235.26001},{"sentences":[{"text":"Handover report.","start":236.36,"end":237.5,"sentiment":"neutral","sentiment_score":0.002431806642562151},{"text":"Do I generate the report?","start":239.8,"end":241.34001,"sentiment":"neutral","sentiment_score":-0.004660663101822138},{"text":"I don't have that option.","start":245.495,"end":246.875,"sentiment":"neutral","sentiment_score":-0.06839964240789413},{"text":"So hang on.","start":251.33499,"end":251.89499,"sentiment":"neutral","sentiment_score":-0.023289843772848446},{"text":"I've gone down documentation, handover report, view handover report or sheet.","start":251.89499,"end":256.635,"sentiment":"neutral","sentiment_score":-0.0023420231882482767}],"sentiment":"neutral","sentiment_score":-0.01754114233279744,"num_words":26,"start":236.36,"end":256.635},{"sentences":[{"text":"So when I click that, I get select the report.","start":258.97,"end":262.43,"sentiment":"neutral","sentiment_score":0.000882307393476367},{"text":"Select I've got a handover report.","start":262.65,"end":265.63,"sentiment":"neutral","sentiment_score":-0.005183118667143087},{"text":"There isn't.","start":266.09,"end":266.83,"sentiment":"neutral","sentiment_score":-0.03418161999434233},{"text":"No.","start":268.33,"end":268.65,"sentiment":"neutral","sentiment_score":-0.0858081579208374},{"text":"My drop down just says select handover report.","start":268.65,"end":271.07,"sentiment":"neutral","sentiment_score":-0.05622834456153214}],"sentiment":"neutral","sentiment_score":-0.02319532564703237,"num_words":27,"start":258.97,"end":271.07},{"sentences":[{"text":"I wonder why I haven't got that.","start":271.215,"end":281.395,"sentiment":"neutral","sentiment_score":-0.15972993576100894},{"text":"Anyway, yes.","start":282.415,"end":283.395,"sentiment":"neutral","sentiment_score":0.051991079933941364},{"text":"If you could, that would be great.","start":284.07,"end":285.61,"sentiment":"positive","sentiment_score":0.4466357784611838},{"text":"Cool.","start":290.94998,"end":291.35,"sentiment":"positive","sentiment_score":0.35951852798461914},{"text":"Thank you.","start":291.35,"end":292.09,"sentiment":"positive","sentiment_score":0.46617281436920166}],"sentiment":"neutral","sentiment_score":0.17916774818379627,"num_words":19,"start":271.215,"end":292.09},{"sentences":[{"text":"Brilliant.","start":293.43,"end":293.93,"sentiment":"positive","sentiment_score":0.5326857566833496},{"text":"Thank you.","start":295.51,"end":296.22998,"sentiment":"positive","sentiment_score":0.4016140326857567},{"text":"Bye.","start":296.22998,"end":296.72998,"sentiment":"neutral","sentiment_score":0.13645191490650177}],"sentiment":"positive","sentiment_score":0.3680914342403412,"num_words":4,"start":293.43,"end":296.72998}]}}]},{"alternatives":[{"transcript":"Hi, Mike. It's Monique. Good. Thanks. Mhmm. Okay. Uh-huh. So she's just presumably reading emails if she wishes. Yeah. So it's yes. She's saying she's gonna be online, and then she's saying that she'll submit a refund. So yeah. Yep. Okay. No. I'm not without I could check for you. But no. I could I could it's a bit of an effort, but I could manage it. So we'd look into it could go through assessment forms and go into reporting and look at nutrition hydration forms. It also I would say it would be on the major spreadsheet that Diane has. Mhmm. Mhmm. Yep. So I've just I've remembered. We've got a food survey list for each house. Do you want me to download and send it to you from each house, or you wanna look yep. So it's got all their levels and the assistance that were required for each person. So no eye care. So it's in under documentation. Mhmm. So these are the ones that are printed each shift for the handovers. So documentation, go down to view handover report, and then select food survey list meal, generate, and then you can pick for each. Yeah. And then select report food survey and then generate handover. So it should be documentation view handover report, and then it's Yep. Yep. Yep. View handover report. Yeah. Yep. There should be an option. Yeah. So it should be drop down. Oh, alright. I'll load it up, and I'll email it to you. I because it should be there. Yep. I'll send these I'll send I'll send it right now so it has all the list and the requirements. Okay. Bye.","confidence":0.9943231,"words":[{"word":"hi","start":3.1999998,"end":3.4399998,"confidence":0.9876512,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.10120297968387604},{"word":"mike","start":3.4399998,"end":3.6799998,"confidence":0.67677236,"punctuated_word":"Mike.","sentiment":"neutral","sentiment_score":0.11831076443195344},{"word":"it's","start":3.6799998,"end":3.9199998,"confidence":0.99907583,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.13140268623828888},{"word":"monique","start":3.9199998,"end":4.42,"confidence":0.98807913,"punctuated_word":"Monique.","sentiment":"neutral","sentiment_score":0.1792984902858734},{"word":"good","start":6.08,"end":6.3999996,"confidence":0.8798694,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.7507136464118958},{"word":"thanks","start":6.3999996,"end":6.8999996,"confidence":0.9993521,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.7083625197410583},{"word":"mhmm","start":11.679999,"end":12.179999,"confidence":0.9853467,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.04439076781272888},{"word":"okay","start":15.955,"end":16.455,"confidence":0.8105773,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.028118684887886047},{"word":"uh-huh","start":19.875,"end":20.375,"confidence":0.99753666,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":-0.0745740756392479},{"word":"so","start":20.675,"end":20.915,"confidence":0.9978461,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.045977264642715454},{"word":"she's","start":20.915,"end":21.155,"confidence":0.9948981,"punctuated_word":"she's","sentiment":"neutral","sentiment_score":-0.029887055978178974},{"word":"just","start":21.155,"end":21.655,"confidence":0.9999361,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.035850994288921356},{"word":"presumably","start":22.595001,"end":23.095001,"confidence":0.7316411,"punctuated_word":"presumably","sentiment":"neutral","sentiment_score":-0.03608216345310211},{"word":"reading","start":23.555,"end":24.035,"confidence":0.9957398,"punctuated_word":"reading","sentiment":"neutral","sentiment_score":-0.05182434618473053},{"word":"emails","start":24.035,"end":24.535,"confidence":0.98100156,"punctuated_word":"emails","sentiment":"neutral","sentiment_score":-0.041836485266685486},{"word":"if","start":24.675,"end":24.915,"confidence":0.935269,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.028213398531079292},{"word":"she","start":24.915,"end":25.154999,"confidence":0.9997422,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.03045915998518467},{"word":"wishes","start":25.154999,"end":25.654999,"confidence":0.9670188,"punctuated_word":"wishes.","sentiment":"neutral","sentiment_score":-0.04552031680941582},{"word":"yeah","start":53.485,"end":53.645,"confidence":0.9135812,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.005265830084681511},{"word":"so","start":53.645,"end":53.805,"confidence":0.9913702,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0038107186555862422},{"word":"it's","start":53.805,"end":54.125,"confidence":0.77682143,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.004983545746654272},{"word":"yes","start":54.445,"end":54.684998,"confidence":0.84578824,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.023516878485679623},{"word":"she's","start":54.684998,"end":54.845,"confidence":0.9958413,"punctuated_word":"She's","sentiment":"neutral","sentiment_score":-0.0058472855016589165},{"word":"saying","start":54.845,"end":55.165,"confidence":0.9976483,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.0037297792732715607},{"word":"she's","start":55.165,"end":55.324997,"confidence":0.99793524,"punctuated_word":"she's","sentiment":"neutral","sentiment_score":-0.01262133102864027},{"word":"gonna","start":55.324997,"end":55.645,"confidence":0.9986687,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.0134561900049448},{"word":"be","start":55.645,"end":55.725,"confidence":0.9994542,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.020240241661667824},{"word":"online","start":55.725,"end":56.125,"confidence":0.87542707,"punctuated_word":"online,","sentiment":"neutral","sentiment_score":-0.016198327764868736},{"word":"and","start":56.125,"end":56.285,"confidence":0.99980634,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02249675802886486},{"word":"then","start":56.285,"end":56.684998,"confidence":0.9979631,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.02350514382123947},{"word":"she's","start":56.684998,"end":56.845,"confidence":0.9957544,"punctuated_word":"she's","sentiment":"neutral","sentiment_score":-0.02734137326478958},{"word":"saying","start":56.845,"end":57.165,"confidence":0.9995888,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.020069686695933345},{"word":"that","start":57.165,"end":57.405,"confidence":0.99639505,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.025559794157743457},{"word":"she'll","start":57.405,"end":57.9,"confidence":0.9781018,"punctuated_word":"she'll","sentiment":"neutral","sentiment_score":-0.019279684871435165},{"word":"submit","start":58.300003,"end":58.620003,"confidence":0.9998166,"punctuated_word":"submit","sentiment":"neutral","sentiment_score":-0.038771141320466995},{"word":"a","start":58.620003,"end":58.86,"confidence":0.8310786,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04370459169149399},{"word":"refund","start":58.86,"end":59.34,"confidence":0.7983062,"punctuated_word":"refund.","sentiment":"neutral","sentiment_score":-0.05030110478401184},{"word":"so","start":59.34,"end":59.84,"confidence":0.99586403,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0858180895447731},{"word":"yeah","start":61.260002,"end":61.760002,"confidence":0.73668385,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.08029089868068695},{"word":"yep","start":65.18,"end":65.66,"confidence":0.8730966,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.004032754339277744},{"word":"okay","start":65.66,"end":66.16,"confidence":0.9981655,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.00001527927815914154},{"word":"no","start":79.765,"end":80.085,"confidence":0.99369293,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.07254594564437866},{"word":"i'm","start":80.085,"end":80.244995,"confidence":0.9707131,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06115762144327164},{"word":"not","start":80.244995,"end":80.405,"confidence":0.9968901,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.06777442991733551},{"word":"without","start":80.405,"end":80.884995,"confidence":0.88982564,"punctuated_word":"without","sentiment":"neutral","sentiment_score":-0.07678967714309692},{"word":"i","start":81.045,"end":81.284996,"confidence":0.9981351,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06239504739642143},{"word":"could","start":81.284996,"end":81.445,"confidence":0.99902534,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.027093030512332916},{"word":"check","start":81.445,"end":81.765,"confidence":0.999749,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.045567989349365234},{"word":"for","start":81.765,"end":81.924995,"confidence":0.99923706,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.025245189666748047},{"word":"you","start":81.924995,"end":82.405,"confidence":0.76141036,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.03352911025285721},{"word":"but","start":82.405,"end":82.725,"confidence":0.99538016,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.03746917098760605},{"word":"no","start":85.67,"end":85.83,"confidence":0.9920544,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.08983640372753143},{"word":"i","start":85.83,"end":86.11,"confidence":0.9965173,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08420272916555405},{"word":"could","start":86.11,"end":86.39,"confidence":0.9985611,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.033744536340236664},{"word":"i","start":86.39,"end":86.549995,"confidence":0.98426485,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04483235627412796},{"word":"could","start":86.549995,"end":86.71,"confidence":0.99973565,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.04324692487716675},{"word":"it's","start":88.07,"end":88.39,"confidence":0.9978228,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.054038532078266144},{"word":"a","start":88.39,"end":88.549995,"confidence":0.99862766,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.054468970745801926},{"word":"bit","start":88.549995,"end":88.71,"confidence":0.9999397,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.06950445473194122},{"word":"of","start":88.71,"end":88.869995,"confidence":0.9997478,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.06577012687921524},{"word":"an","start":88.869995,"end":89.03,"confidence":0.99925023,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.0987505093216896},{"word":"effort","start":89.03,"end":89.35,"confidence":0.9843879,"punctuated_word":"effort,","sentiment":"neutral","sentiment_score":-0.09230129420757294},{"word":"but","start":89.35,"end":89.509995,"confidence":0.9998323,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.04398270696401596},{"word":"i","start":89.509995,"end":89.67,"confidence":0.9993753,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03400330990552902},{"word":"could","start":89.67,"end":89.99,"confidence":0.9970023,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.015905462205410004},{"word":"manage","start":89.99,"end":90.39,"confidence":0.9993424,"punctuated_word":"manage","sentiment":"neutral","sentiment_score":-0.028250880539417267},{"word":"it","start":90.39,"end":90.89,"confidence":0.99887073,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.018004586920142174},{"word":"so","start":93.189995,"end":93.509995,"confidence":0.9967338,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.007084600627422333},{"word":"we'd","start":93.509995,"end":93.75,"confidence":0.9822601,"punctuated_word":"we'd","sentiment":"neutral","sentiment_score":0.048119500279426575},{"word":"look","start":93.75,"end":94.07,"confidence":0.9967709,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.014196231961250303},{"word":"into","start":94.07,"end":94.57,"confidence":0.9979202,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.028852645307779312},{"word":"it","start":95.11,"end":95.35,"confidence":0.9939178,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0340963676571846},{"word":"could","start":95.35,"end":95.59,"confidence":0.99943596,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.07675772160291672},{"word":"go","start":95.59,"end":95.75,"confidence":0.99946195,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.0710233747959137},{"word":"through","start":95.75,"end":96.15,"confidence":0.99991083,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.05813523381948471},{"word":"assessment","start":96.15,"end":96.65,"confidence":0.9989742,"punctuated_word":"assessment","sentiment":"neutral","sentiment_score":0.07266432046890259},{"word":"forms","start":96.79,"end":97.29,"confidence":0.9983004,"punctuated_word":"forms","sentiment":"neutral","sentiment_score":0.0267106369137764},{"word":"and","start":97.67,"end":98.17,"confidence":0.9395443,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06092895567417145},{"word":"go","start":99.915,"end":100.235,"confidence":0.99154526,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.07607518881559372},{"word":"into","start":100.235,"end":100.735,"confidence":0.9946102,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.06512672454118729},{"word":"reporting","start":102.875,"end":103.375,"confidence":0.9964479,"punctuated_word":"reporting","sentiment":"neutral","sentiment_score":0.03459034115076065},{"word":"and","start":103.435,"end":103.595,"confidence":0.9803405,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04111963137984276},{"word":"look","start":103.595,"end":103.755,"confidence":0.9994332,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.03030681237578392},{"word":"at","start":103.755,"end":103.915,"confidence":0.9996927,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.05872834846377373},{"word":"nutrition","start":103.915,"end":104.395,"confidence":0.9942971,"punctuated_word":"nutrition","sentiment":"neutral","sentiment_score":0.06272232532501221},{"word":"hydration","start":104.395,"end":104.895,"confidence":0.90279114,"punctuated_word":"hydration","sentiment":"neutral","sentiment_score":0.08987780660390854},{"word":"forms","start":106.075,"end":106.575,"confidence":0.9392526,"punctuated_word":"forms.","sentiment":"neutral","sentiment_score":0.048134636133909225},{"word":"it","start":109.035,"end":109.275,"confidence":0.892392,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.034224070608615875},{"word":"also","start":109.275,"end":109.595,"confidence":0.6458972,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.03794369101524353},{"word":"i","start":109.755,"end":109.915,"confidence":0.99955183,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03296045586466789},{"word":"would","start":109.915,"end":110.155,"confidence":0.9997209,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.040024518966674805},{"word":"say","start":110.155,"end":110.475,"confidence":0.9997441,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.04948878288269043},{"word":"it","start":110.475,"end":110.715,"confidence":0.94305384,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.039001431316137314},{"word":"would","start":110.715,"end":111.035,"confidence":0.9993474,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.06155555695295334},{"word":"be","start":111.035,"end":111.195,"confidence":0.9996013,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.047186292707920074},{"word":"on","start":111.195,"end":111.515,"confidence":0.9996557,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04594695568084717},{"word":"the","start":111.515,"end":111.915,"confidence":0.9773851,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04611488804221153},{"word":"major","start":111.915,"end":112.315,"confidence":0.99313146,"punctuated_word":"major","sentiment":"neutral","sentiment_score":0.0496891550719738},{"word":"spreadsheet","start":112.315,"end":112.815,"confidence":0.99983823,"punctuated_word":"spreadsheet","sentiment":"neutral","sentiment_score":0.04046156257390976},{"word":"that","start":113.035,"end":113.46,"confidence":0.99786454,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05124635994434357},{"word":"diane","start":114.58,"end":114.979996,"confidence":0.3131921,"punctuated_word":"Diane","sentiment":"neutral","sentiment_score":0.045154962688684464},{"word":"has","start":114.979996,"end":115.479996,"confidence":0.9946515,"punctuated_word":"has.","sentiment":"neutral","sentiment_score":0.04557367414236069},{"word":"mhmm","start":120.26,"end":120.76,"confidence":0.9974076,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.02469579502940178},{"word":"mhmm","start":128.205,"end":128.705,"confidence":0.94358855,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.005120567977428436},{"word":"yep","start":140.95,"end":141.45,"confidence":0.9867171,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.058631666004657745},{"word":"so","start":185.625,"end":185.86499,"confidence":0.6635264,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.12166966497898102},{"word":"i've","start":185.86499,"end":186.025,"confidence":0.85335994,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.11656447499990465},{"word":"just","start":186.025,"end":186.265,"confidence":0.9996979,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.10597409307956696},{"word":"i've","start":186.42499,"end":186.825,"confidence":0.9935644,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.06571051478385925},{"word":"remembered","start":186.825,"end":187.22499,"confidence":0.6329775,"punctuated_word":"remembered.","sentiment":"neutral","sentiment_score":-0.02685338258743286},{"word":"we've","start":187.22499,"end":187.385,"confidence":0.99864095,"punctuated_word":"We've","sentiment":"neutral","sentiment_score":0.07559071481227875},{"word":"got","start":187.385,"end":187.545,"confidence":0.9997942,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.05902635306119919},{"word":"a","start":187.545,"end":187.705,"confidence":0.9987129,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04079114645719528},{"word":"food","start":187.705,"end":187.94499,"confidence":0.9978326,"punctuated_word":"food","sentiment":"neutral","sentiment_score":0.013519056141376495},{"word":"survey","start":187.94499,"end":188.345,"confidence":0.5981823,"punctuated_word":"survey","sentiment":"neutral","sentiment_score":0.05068080127239227},{"word":"list","start":188.345,"end":188.845,"confidence":0.9982173,"punctuated_word":"list","sentiment":"neutral","sentiment_score":0.009495928883552551},{"word":"for","start":189.385,"end":189.70499,"confidence":0.9990381,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04535425081849098},{"word":"each","start":189.70499,"end":189.94499,"confidence":0.99607205,"punctuated_word":"each","sentiment":"neutral","sentiment_score":0.020678162574768063},{"word":"house","start":189.94499,"end":190.44499,"confidence":0.99197596,"punctuated_word":"house.","sentiment":"neutral","sentiment_score":0.025394257158041},{"word":"do","start":192.345,"end":192.50499,"confidence":0.77932924,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.059545766562223434},{"word":"you","start":192.50499,"end":192.665,"confidence":0.999734,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11081963777542114},{"word":"want","start":192.665,"end":192.825,"confidence":0.99927217,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.08076165616512299},{"word":"me","start":192.825,"end":192.985,"confidence":0.99979883,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.11062875390052795},{"word":"to","start":192.985,"end":193.305,"confidence":0.997829,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09911118447780608},{"word":"download","start":193.305,"end":193.78499,"confidence":0.9990916,"punctuated_word":"download","sentiment":"neutral","sentiment_score":0.12294946610927582},{"word":"and","start":193.78499,"end":193.94499,"confidence":0.9873312,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09471368789672852},{"word":"send","start":193.94499,"end":194.185,"confidence":0.9997079,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.08347444236278534},{"word":"it","start":194.185,"end":194.345,"confidence":0.9926402,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.12800242006778717},{"word":"to","start":194.345,"end":194.50499,"confidence":0.99935204,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10796087980270386},{"word":"you","start":194.50499,"end":194.665,"confidence":0.9998572,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10975312441587448},{"word":"from","start":194.665,"end":194.985,"confidence":0.9994216,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.08394429087638855},{"word":"each","start":194.985,"end":195.22499,"confidence":0.9913975,"punctuated_word":"each","sentiment":"neutral","sentiment_score":0.1036328226327896},{"word":"house","start":195.22499,"end":195.72499,"confidence":0.7568879,"punctuated_word":"house,","sentiment":"neutral","sentiment_score":0.059535592794418335},{"word":"or","start":196.345,"end":196.58499,"confidence":0.9986154,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.08539168536663055},{"word":"you","start":196.58499,"end":196.665,"confidence":0.99524504,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.26517367362976074},{"word":"wanna","start":196.665,"end":196.985,"confidence":0.9826074,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.29750871658325195},{"word":"look","start":196.985,"end":197.14499,"confidence":0.53802913,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.2907707095146179},{"word":"yep","start":197.305,"end":197.805,"confidence":0.9943231,"punctuated_word":"yep.","sentiment":"positive","sentiment_score":0.490528792142868},{"word":"so","start":198.33,"end":198.48999,"confidence":0.9794917,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0675467923283577},{"word":"it's","start":198.48999,"end":198.65,"confidence":0.97546595,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.07304184138774872},{"word":"got","start":198.65,"end":198.97,"confidence":0.9969896,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.06299097836017609},{"word":"all","start":198.97,"end":199.12999,"confidence":0.99950004,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.06180573999881744},{"word":"their","start":199.12999,"end":199.29,"confidence":0.49796033,"punctuated_word":"their","sentiment":"neutral","sentiment_score":0.024087734520435333},{"word":"levels","start":199.29,"end":199.61,"confidence":0.9932682,"punctuated_word":"levels","sentiment":"neutral","sentiment_score":0.0512118823826313},{"word":"and","start":199.61,"end":199.76999,"confidence":0.90703183,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04991408810019493},{"word":"the","start":199.76999,"end":199.93,"confidence":0.6583489,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06672556698322296},{"word":"assistance","start":199.93,"end":200.33,"confidence":0.9171137,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":0.056607238948345184},{"word":"that","start":200.33,"end":200.65,"confidence":0.99887127,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04984455555677414},{"word":"were","start":200.65,"end":200.73,"confidence":0.7446894,"punctuated_word":"were","sentiment":"neutral","sentiment_score":0.06932893395423889},{"word":"required","start":200.73,"end":201.20999,"confidence":0.9914179,"punctuated_word":"required","sentiment":"neutral","sentiment_score":0.05562783777713776},{"word":"for","start":201.20999,"end":201.37,"confidence":0.9993236,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.01707962155342102},{"word":"each","start":201.37,"end":201.69,"confidence":0.9998871,"punctuated_word":"each","sentiment":"neutral","sentiment_score":0.016924088820815086},{"word":"person","start":201.69,"end":202.19,"confidence":0.70375574,"punctuated_word":"person.","sentiment":"neutral","sentiment_score":0.022799167782068253},{"word":"so","start":202.56999,"end":202.73,"confidence":0.36459965,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.026777271181344982},{"word":"no","start":202.73,"end":202.89,"confidence":0.17236249,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.018031317740678787},{"word":"eye","start":202.89,"end":203.05,"confidence":0.8321671,"punctuated_word":"eye","sentiment":"neutral","sentiment_score":-0.026897341012954712},{"word":"care","start":203.05,"end":203.55,"confidence":0.9941081,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":-0.034860946238040924},{"word":"so","start":204.56999,"end":204.89,"confidence":0.97248435,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.02188158966600895},{"word":"it's","start":204.89,"end":205.12999,"confidence":0.99654126,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.013409371487796308},{"word":"in","start":205.12999,"end":205.53,"confidence":0.9996352,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.005791403353214264},{"word":"under","start":205.61,"end":206.01,"confidence":0.99047124,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.006696779280900955},{"word":"documentation","start":206.01,"end":206.51,"confidence":0.88232076,"punctuated_word":"documentation.","sentiment":"neutral","sentiment_score":-0.017839539796113968},{"word":"mhmm","start":210.56999,"end":211.06999,"confidence":0.9994636,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0012789745815098286},{"word":"so","start":218.485,"end":218.805,"confidence":0.99765164,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.002907262183725834},{"word":"these","start":218.805,"end":219.045,"confidence":0.9996099,"punctuated_word":"these","sentiment":"neutral","sentiment_score":0.004375863820314407},{"word":"are","start":219.045,"end":219.125,"confidence":0.99983215,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.00008903909474611282},{"word":"the","start":219.125,"end":219.205,"confidence":0.9993636,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.003785833716392517},{"word":"ones","start":219.205,"end":219.525,"confidence":0.9995497,"punctuated_word":"ones","sentiment":"neutral","sentiment_score":0.004853362217545509},{"word":"that","start":219.525,"end":219.685,"confidence":0.9998265,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.015767047181725502},{"word":"are","start":219.685,"end":220.00499,"confidence":0.50961274,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.009511977434158323},{"word":"printed","start":220.00499,"end":220.485,"confidence":0.99556965,"punctuated_word":"printed","sentiment":"neutral","sentiment_score":0.009064504876732826},{"word":"each","start":220.485,"end":220.805,"confidence":0.9772833,"punctuated_word":"each","sentiment":"neutral","sentiment_score":0.0026953862980008125},{"word":"shift","start":220.805,"end":221.305,"confidence":0.9998288,"punctuated_word":"shift","sentiment":"neutral","sentiment_score":0.00411482248455286},{"word":"for","start":221.685,"end":221.845,"confidence":0.8517403,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.004552916623651981},{"word":"the","start":221.845,"end":222.08499,"confidence":0.9879609,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005258424207568169},{"word":"handovers","start":222.08499,"end":222.58499,"confidence":0.97526175,"punctuated_word":"handovers.","sentiment":"neutral","sentiment_score":0.003929263912141323},{"word":"so","start":223.045,"end":223.285,"confidence":0.98863643,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0018509002402424812},{"word":"documentation","start":223.285,"end":223.785,"confidence":0.90345156,"punctuated_word":"documentation,","sentiment":"neutral","sentiment_score":0.0024912022054195404},{"word":"go","start":224.64499,"end":224.885,"confidence":0.99988425,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.003319729119539261},{"word":"down","start":224.885,"end":225.205,"confidence":0.99985063,"punctuated_word":"down","sentiment":"neutral","sentiment_score":0.00820023100823164},{"word":"to","start":225.205,"end":225.685,"confidence":0.99972504,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.004104365594685078},{"word":"view","start":225.685,"end":226.00499,"confidence":0.99667704,"punctuated_word":"view","sentiment":"neutral","sentiment_score":0.0006567817181348801},{"word":"handover","start":226.00499,"end":226.50499,"confidence":0.99829507,"punctuated_word":"handover","sentiment":"neutral","sentiment_score":0.004186738282442093},{"word":"report","start":226.565,"end":227.065,"confidence":0.8808713,"punctuated_word":"report,","sentiment":"neutral","sentiment_score":0.0008141151629388332},{"word":"and","start":228.75,"end":228.91,"confidence":0.9995208,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.006315893493592739},{"word":"then","start":228.91,"end":229.23,"confidence":0.99991775,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.007021719589829445},{"word":"select","start":229.23,"end":229.73,"confidence":0.9998821,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.006165199913084507},{"word":"food","start":229.95,"end":230.19,"confidence":0.99654764,"punctuated_word":"food","sentiment":"neutral","sentiment_score":0.011336484923958778},{"word":"survey","start":230.19,"end":230.59,"confidence":0.7556925,"punctuated_word":"survey","sentiment":"neutral","sentiment_score":0.0062331389635801315},{"word":"list","start":230.59,"end":230.98999,"confidence":0.9940013,"punctuated_word":"list","sentiment":"neutral","sentiment_score":0.002625931054353714},{"word":"meal","start":230.98999,"end":231.48999,"confidence":0.77214795,"punctuated_word":"meal,","sentiment":"neutral","sentiment_score":0.00568042928352952},{"word":"generate","start":231.95,"end":232.34999,"confidence":0.97938085,"punctuated_word":"generate,","sentiment":"neutral","sentiment_score":0.007074608001857996},{"word":"and","start":232.34999,"end":232.51,"confidence":0.99937147,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.005943572148680687},{"word":"then","start":232.51,"end":232.67,"confidence":0.99983954,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.008783558383584023},{"word":"you","start":232.67,"end":232.75,"confidence":0.99974674,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.007675206288695335},{"word":"can","start":232.75,"end":232.91,"confidence":0.99910575,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.005719509907066822},{"word":"pick","start":232.91,"end":233.15,"confidence":0.9988325,"punctuated_word":"pick","sentiment":"neutral","sentiment_score":0.004489847458899021},{"word":"for","start":233.15,"end":233.39,"confidence":0.9985801,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.004109968431293964},{"word":"each","start":233.39,"end":233.89,"confidence":0.7952851,"punctuated_word":"each.","sentiment":"neutral","sentiment_score":0.001982869580388069},{"word":"yeah","start":235.63,"end":236.13,"confidence":0.9203151,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.004396146163344383},{"word":"and","start":239.405,"end":239.565,"confidence":0.9011928,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0008973656222224236},{"word":"then","start":239.565,"end":239.805,"confidence":0.99982554,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0008259676396846771},{"word":"select","start":239.805,"end":240.285,"confidence":0.99917114,"punctuated_word":"select","sentiment":"neutral","sentiment_score":-0.003385093994438648},{"word":"report","start":240.285,"end":240.785,"confidence":0.9955865,"punctuated_word":"report","sentiment":"neutral","sentiment_score":-0.001403081230819225},{"word":"food","start":241.885,"end":242.205,"confidence":0.5932128,"punctuated_word":"food","sentiment":"neutral","sentiment_score":-0.003778174053877592},{"word":"survey","start":242.205,"end":242.705,"confidence":0.3765797,"punctuated_word":"survey","sentiment":"neutral","sentiment_score":-0.005484387278556824},{"word":"and","start":242.765,"end":243.00499,"confidence":0.7471254,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.009493760764598846},{"word":"then","start":243.00499,"end":243.245,"confidence":0.99984705,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.011529321782290936},{"word":"generate","start":243.245,"end":243.72499,"confidence":0.99978775,"punctuated_word":"generate","sentiment":"neutral","sentiment_score":-0.008900264278054237},{"word":"handover","start":243.72499,"end":244.22499,"confidence":0.992517,"punctuated_word":"handover.","sentiment":"neutral","sentiment_score":-0.0089527927339077},{"word":"so","start":247.325,"end":247.64499,"confidence":0.9848675,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03933323174715042},{"word":"it","start":247.64499,"end":247.805,"confidence":0.740156,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.029457058757543564},{"word":"should","start":247.805,"end":247.965,"confidence":0.99990964,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.026742391288280487},{"word":"be","start":247.965,"end":248.465,"confidence":0.9999442,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.030209708958864212},{"word":"documentation","start":248.685,"end":249.185,"confidence":0.99890864,"punctuated_word":"documentation","sentiment":"neutral","sentiment_score":-0.028958985581994057},{"word":"view","start":249.485,"end":249.805,"confidence":0.6085165,"punctuated_word":"view","sentiment":"neutral","sentiment_score":-0.04561590030789375},{"word":"handover","start":249.805,"end":250.305,"confidence":0.98248833,"punctuated_word":"handover","sentiment":"neutral","sentiment_score":-0.025318320840597153},{"word":"report","start":250.36499,"end":250.86499,"confidence":0.90724015,"punctuated_word":"report,","sentiment":"neutral","sentiment_score":-0.036532700061798096},{"word":"and","start":251.165,"end":251.325,"confidence":0.99559206,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03032224252820015},{"word":"then","start":251.325,"end":251.485,"confidence":0.99760747,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.02564544975757599},{"word":"it's","start":251.485,"end":251.885,"confidence":0.5840175,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.021230753511190414},{"word":"yep","start":252.045,"end":252.545,"confidence":0.90942097,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0009044024045579137},{"word":"yep","start":253.71,"end":254.21,"confidence":0.9955732,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.001271186745725572},{"word":"yep","start":256.11,"end":256.61,"confidence":0.9944196,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.00045475023216567934},{"word":"view","start":256.83,"end":257.23,"confidence":0.92132044,"punctuated_word":"View","sentiment":"neutral","sentiment_score":-0.004373487085103989},{"word":"handover","start":257.23,"end":257.73,"confidence":0.99756104,"punctuated_word":"handover","sentiment":"neutral","sentiment_score":0.00123915309086442},{"word":"report","start":257.87,"end":258.37,"confidence":0.99693096,"punctuated_word":"report.","sentiment":"neutral","sentiment_score":-0.004026607144623995},{"word":"yeah","start":258.59,"end":258.83,"confidence":0.7171504,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.011534362100064754},{"word":"yep","start":258.83,"end":259.33,"confidence":0.94136584,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.007940525189042091},{"word":"there","start":264.11,"end":264.35,"confidence":0.6446893,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.0037858672440052032},{"word":"should","start":264.35,"end":264.59,"confidence":0.99986494,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.0007579084485769272},{"word":"be","start":264.59,"end":264.75,"confidence":0.9996798,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.013529753312468529},{"word":"an","start":264.75,"end":264.91,"confidence":0.99978703,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.011305592022836208},{"word":"option","start":264.91,"end":265.41,"confidence":0.95885235,"punctuated_word":"option.","sentiment":"neutral","sentiment_score":-0.012742916122078896},{"word":"yeah","start":265.79,"end":266.11,"confidence":0.78048944,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.014613122679293156},{"word":"so","start":266.11,"end":266.27,"confidence":0.8522943,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0344279408454895},{"word":"it","start":266.27,"end":266.35,"confidence":0.91660434,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04272473603487015},{"word":"should","start":266.35,"end":266.67,"confidence":0.9990102,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.0418999008834362},{"word":"be","start":266.67,"end":267.15,"confidence":0.9869868,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.04145021364092827},{"word":"drop","start":267.15,"end":267.47,"confidence":0.91756976,"punctuated_word":"drop","sentiment":"neutral","sentiment_score":-0.0382670983672142},{"word":"down","start":267.47,"end":267.97,"confidence":0.9830002,"punctuated_word":"down.","sentiment":"neutral","sentiment_score":-0.03771021217107773},{"word":"oh","start":271.195,"end":271.695,"confidence":0.7263529,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.015535916201770306},{"word":"alright","start":271.915,"end":272.315,"confidence":0.99699134,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.01259840466082096},{"word":"i'll","start":272.315,"end":272.815,"confidence":0.9994852,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.02309815958142281},{"word":"load","start":272.95502,"end":273.195,"confidence":0.8842675,"punctuated_word":"load","sentiment":"neutral","sentiment_score":0.05053513124585152},{"word":"it","start":273.195,"end":273.355,"confidence":0.99718875,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.024776048958301544},{"word":"up","start":273.355,"end":273.515,"confidence":0.92173326,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":0.02858071960508823},{"word":"and","start":273.515,"end":273.755,"confidence":0.999572,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02106475457549095},{"word":"i'll","start":273.755,"end":273.915,"confidence":0.99939656,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.019832558929920197},{"word":"email","start":273.915,"end":274.23502,"confidence":0.99948883,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.002651222050189972},{"word":"it","start":274.23502,"end":274.39502,"confidence":0.9885621,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.010087162256240845},{"word":"to","start":274.39502,"end":274.475,"confidence":0.995027,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.006943855434656143},{"word":"you","start":274.475,"end":274.975,"confidence":0.9947653,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.02079225331544876},{"word":"i","start":282.075,"end":282.18,"confidence":0.41493,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04124138131737709},{"word":"because","start":282.34,"end":282.66,"confidence":0.5252288,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.026939760893583298},{"word":"it","start":282.66,"end":282.82,"confidence":0.8926179,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04445414990186691},{"word":"should","start":282.82,"end":282.97998,"confidence":0.94966626,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.10232951492071152},{"word":"be","start":282.97998,"end":283.13998,"confidence":0.984088,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.07291744649410248},{"word":"there","start":283.13998,"end":283.63998,"confidence":0.97504145,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.0592779628932476},{"word":"yep","start":285.62,"end":286.12,"confidence":0.85774493,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.2251800000667572},{"word":"i'll","start":286.41998,"end":286.91998,"confidence":0.9971231,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2507333755493164},{"word":"send","start":287.38,"end":287.62,"confidence":0.8605635,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.2859457731246948},{"word":"these","start":287.62,"end":288.02,"confidence":0.9300478,"punctuated_word":"these","sentiment":"neutral","sentiment_score":0.21271759271621704},{"word":"i'll","start":288.25998,"end":288.34,"confidence":0.9943036,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.21285167336463928},{"word":"send","start":288.34,"end":288.66,"confidence":0.9967192,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.2161961644887924},{"word":"i'll","start":288.66,"end":289.16,"confidence":0.6913507,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.22007964551448825},{"word":"send","start":289.53998,"end":289.78,"confidence":0.9924805,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.2232283055782318},{"word":"it","start":289.78,"end":289.94,"confidence":0.9630306,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.23883680999279025},{"word":"right","start":289.94,"end":290.1,"confidence":0.99891543,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.19375145435333252},{"word":"now","start":290.1,"end":290.6,"confidence":0.99967897,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.1889059990644455},{"word":"so","start":290.82,"end":291.06,"confidence":0.56735367,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.16595549881458282},{"word":"it","start":291.06,"end":291.13998,"confidence":0.98962307,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2989189922809601},{"word":"has","start":291.13998,"end":291.38,"confidence":0.9997876,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.17415058612823486},{"word":"all","start":291.38,"end":291.53998,"confidence":0.99933285,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.6463721394538879},{"word":"the","start":291.53998,"end":291.69998,"confidence":0.99846256,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5626922249794006},{"word":"list","start":291.69998,"end":291.94,"confidence":0.7120387,"punctuated_word":"list","sentiment":"positive","sentiment_score":0.3825102150440216},{"word":"and","start":291.94,"end":292.1,"confidence":0.9582939,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.28694280982017517},{"word":"the","start":292.1,"end":292.25998,"confidence":0.56373787,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.31795018911361694},{"word":"requirements","start":292.25998,"end":292.75998,"confidence":0.92679214,"punctuated_word":"requirements.","sentiment":"neutral","sentiment_score":0.252138614654541},{"word":"okay","start":294.66,"end":295.16,"confidence":0.9451318,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.3858565092086792},{"word":"bye","start":297.3854,"end":297.8854,"confidence":0.8806721,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.08729936182498932}],"paragraphs":{"transcript":"\nHi, Mike. It's Monique. Good. Thanks. Mhmm.\n\nOkay. Uh-huh. So she's just presumably reading emails if she wishes. Yeah. So it's yes.\n\nShe's saying she's gonna be online, and then she's saying that she'll submit a refund. So yeah. Yep. Okay. No.\n\nI'm not without I could check for you. But no. I could I could it's a bit of an effort, but I could manage it. So we'd look into it could go through assessment forms and go into reporting and look at nutrition hydration forms. It also I would say it would be on the major spreadsheet that Diane has.\n\nMhmm. Mhmm. Yep. So I've just I've remembered. We've got a food survey list for each house.\n\nDo you want me to download and send it to you from each house, or you wanna look yep. So it's got all their levels and the assistance that were required for each person. So no eye care. So it's in under documentation. Mhmm.\n\nSo these are the ones that are printed each shift for the handovers. So documentation, go down to view handover report, and then select food survey list meal, generate, and then you can pick for each. Yeah. And then select report food survey and then generate handover. So it should be documentation view handover report, and then it's Yep.\n\nYep. Yep. View handover report. Yeah. Yep.\n\nThere should be an option. Yeah. So it should be drop down. Oh, alright. I'll load it up, and I'll email it to you.\n\nI because it should be there. Yep. I'll send these I'll send I'll send it right now so it has all the list and the requirements. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Mike.","start":3.1999998,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.10975687205791473},{"text":"It's Monique.","start":3.6799998,"end":4.42,"sentiment":"neutral","sentiment_score":0.15535058826208115},{"text":"Good.","start":6.08,"end":6.3999996,"sentiment":"positive","sentiment_score":0.7507136464118958},{"text":"Thanks.","start":6.3999996,"end":6.8999996,"sentiment":"positive","sentiment_score":0.7083625197410583},{"text":"Mhmm.","start":11.679999,"end":12.179999,"sentiment":"neutral","sentiment_score":0.04439076781272888}],"sentiment":"neutral","sentiment_score":0.2905259792293821,"num_words":7,"start":3.1999998,"end":12.179999},{"sentences":[{"text":"Okay.","start":15.955,"end":16.455,"sentiment":"neutral","sentiment_score":-0.028118684887886047},{"text":"Uh-huh.","start":19.875,"end":20.375,"sentiment":"neutral","sentiment_score":-0.0745740756392479},{"text":"So she's just presumably reading emails if she wishes.","start":20.675,"end":25.654999,"sentiment":"neutral","sentiment_score":-0.0384056872377793},{"text":"Yeah.","start":53.485,"end":53.645,"sentiment":"neutral","sentiment_score":0.005265830084681511},{"text":"So it's yes.","start":53.645,"end":54.684998,"sentiment":"neutral","sentiment_score":0.010770380962640047}],"sentiment":"neutral","sentiment_score":-0.027384464846303067,"num_words":15,"start":15.955,"end":54.684998},{"sentences":[{"text":"She's saying she's gonna be online, and then she's saying that she'll submit a refund.","start":54.684998,"end":59.34,"sentiment":"neutral","sentiment_score":-0.02287482892473539},{"text":"So yeah.","start":59.34,"end":61.760002,"sentiment":"neutral","sentiment_score":-0.08305449411273003},{"text":"Yep.","start":65.18,"end":65.66,"sentiment":"neutral","sentiment_score":-0.004032754339277744},{"text":"Okay.","start":65.66,"end":66.16,"sentiment":"neutral","sentiment_score":0.00001527927815914154},{"text":"No.","start":79.765,"end":80.085,"sentiment":"neutral","sentiment_score":-0.07254594564437866}],"sentiment":"neutral","sentiment_score":-0.029289742140099405,"num_words":20,"start":54.684998,"end":80.085},{"sentences":[{"text":"I'm not without I could check for you.","start":80.085,"end":82.405,"sentiment":"neutral","sentiment_score":-0.049944011960178614},{"text":"But no.","start":82.405,"end":85.83,"sentiment":"neutral","sentiment_score":-0.06365278735756874},{"text":"I could I could it's a bit of an effort, but I could manage it.","start":85.83,"end":90.89,"sentiment":"neutral","sentiment_score":-0.05206715874373913},{"text":"So we'd look into it could go through assessment forms and go into reporting and look at nutrition hydration forms.","start":93.189995,"end":106.575,"sentiment":"neutral","sentiment_score":0.049554110132157804},{"text":"It also I would say it would be on the major spreadsheet that Diane has.","start":109.035,"end":115.479996,"sentiment":"neutral","sentiment_score":0.044438157230615616}],"sentiment":"neutral","sentiment_score":0.005829825159162283,"num_words":60,"start":80.085,"end":115.479996},{"sentences":[{"text":"Mhmm.","start":120.26,"end":120.76,"sentiment":"neutral","sentiment_score":0.02469579502940178},{"text":"Mhmm.","start":128.205,"end":128.705,"sentiment":"neutral","sentiment_score":0.005120567977428436},{"text":"Yep.","start":140.95,"end":141.45,"sentiment":"neutral","sentiment_score":-0.058631666004657745},{"text":"So I've just I've remembered.","start":185.625,"end":187.22499,"sentiment":"neutral","sentiment_score":-0.08735442608594894},{"text":"We've got a food survey list for each house.","start":187.22499,"end":190.44499,"sentiment":"neutral","sentiment_score":0.03783674124214384}],"sentiment":"neutral","sentiment_score":-0.007356280132251627,"num_words":17,"start":120.26,"end":190.44499},{"sentences":[{"text":"Do you want me to download and send it to you from each house, or you wanna look yep.","start":192.345,"end":197.805,"sentiment":"neutral","sentiment_score":0.14653722647773593},{"text":"So it's got all their levels and the assistance that were required for each person.","start":198.33,"end":202.19,"sentiment":"neutral","sentiment_score":0.04970240456362565},{"text":"So no eye care.","start":202.56999,"end":203.55,"sentiment":"neutral","sentiment_score":-0.026641719043254852},{"text":"So it's in under documentation.","start":204.56999,"end":206.51,"sentiment":"neutral","sentiment_score":-0.013123736716806889},{"text":"Mhmm.","start":210.56999,"end":211.06999,"sentiment":"neutral","sentiment_score":-0.0012789745815098286}],"sentiment":"neutral","sentiment_score":0.07627906448165463,"num_words":44,"start":192.345,"end":211.06999},{"sentences":[{"text":"So these are the ones that are printed each shift for the handovers.","start":218.485,"end":222.58499,"sentiment":"neutral","sentiment_score":0.004993315499562483},{"text":"So documentation, go down to view handover report, and then select food survey list meal, generate, and then you can pick for each.","start":223.045,"end":233.89,"sentiment":"neutral","sentiment_score":0.005077478293653416},{"text":"Yeah.","start":235.63,"end":236.13,"sentiment":"neutral","sentiment_score":0.004396146163344383},{"text":"And then select report food survey and then generate handover.","start":239.405,"end":244.22499,"sentiment":"neutral","sentiment_score":-0.005120354285463691},{"text":"So it should be documentation view handover report, and then it's Yep.","start":247.325,"end":252.545,"sentiment":"neutral","sentiment_score":-0.0282051950780442}],"sentiment":"neutral","sentiment_score":-0.0034504175488047806,"num_words":59,"start":218.485,"end":252.545},{"sentences":[{"text":"Yep.","start":253.71,"end":254.21,"sentiment":"neutral","sentiment_score":-0.001271186745725572},{"text":"Yep.","start":256.11,"end":256.61,"sentiment":"neutral","sentiment_score":-0.00045475023216567934},{"text":"View handover report.","start":256.83,"end":258.37,"sentiment":"neutral","sentiment_score":-0.0023869803796211877},{"text":"Yeah.","start":258.59,"end":258.83,"sentiment":"neutral","sentiment_score":0.011534362100064754},{"text":"Yep.","start":258.83,"end":259.33,"sentiment":"neutral","sentiment_score":0.007940525189042091}],"sentiment":"neutral","sentiment_score":0.001512572738907433,"num_words":7,"start":253.71,"end":259.33},{"sentences":[{"text":"There should be an option.","start":264.11,"end":265.41,"sentiment":"neutral","sentiment_score":-0.008424407429993152},{"text":"Yeah.","start":265.79,"end":266.11,"sentiment":"neutral","sentiment_score":-0.014613122679293156},{"text":"So it should be drop down.","start":266.11,"end":267.97,"sentiment":"neutral","sentiment_score":-0.039413350323836006},{"text":"Oh, alright.","start":271.195,"end":272.315,"sentiment":"neutral","sentiment_score":-0.0014687557704746732},{"text":"I'll load it up, and I'll email it to you.","start":272.315,"end":274.975,"sentiment":"neutral","sentiment_score":0.015288964845240116}],"sentiment":"neutral","sentiment_score":-0.0059692968692009645,"num_words":24,"start":264.11,"end":274.975},{"sentences":[{"text":"I because it should be there.","start":282.075,"end":283.63998,"sentiment":"neutral","sentiment_score":0.03513298866649469},{"text":"Yep.","start":285.62,"end":286.12,"sentiment":"neutral","sentiment_score":0.2251800000667572},{"text":"I'll send these I'll send I'll send it right now so it has all the list and the requirements.","start":286.41998,"end":292.75998,"sentiment":"neutral","sentiment_score":0.2805725296861247},{"text":"Okay.","start":294.66,"end":295.16,"sentiment":"positive","sentiment_score":0.3858565092086792},{"text":"Bye.","start":297.3854,"end":297.8854,"sentiment":"neutral","sentiment_score":-0.08729936182498932}],"sentiment":"neutral","sentiment_score":0.21662189798163517,"num_words":28,"start":282.075,"end":297.8854}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello, Mike Burns?\n\nChannel 1: Hi, Mike. It's Monique.\n\nChannel 0: Hey. How are you going?\n\nChannel 1: Good. Thanks.\n\nChannel 0: I just wanted to let you know, Deb's text to you and I, also with\n\nChannel 1: Mhmm.\n\nChannel 0: one that I got anywhere, does say that she's putting in a leave form for the day.\n\nChannel 1: Okay.\n\nChannel 0: So she's technically not around.\n\nChannel 1: Uh-huh. So she's just presumably reading emails if she wishes.\n\nChannel 0: Yes. What she said to me is what does it say? My email, my text says, hi, Monique. As I said in my message yesterday, I give I have injured my back, so I'll not be in today. We'll try and get some physiotherapy.\n\nI have pin and pins and needles in my leg. I have my laptop and will check online. Mike, I will submit a leave form.\n\nChannel 1: Yeah. So it's yes. She's saying she's gonna be online, and then she's saying that she'll\n\nChannel 0: Yeah.\n\nChannel 1: submit\n\nChannel 0: So\n\nChannel 1: a refund.\n\nChannel 0: I'm\n\nChannel 1: So\n\nChannel 0: I'm not sure what she's checking online\n\nChannel 1: yeah.\n\nChannel 0: or whatever. So she has a leave form. So as far as I'm concerned, she's on leave.\n\nChannel 1: Yep. Okay.\n\nChannel 0: The only thing I was gonna ask you, do you know without going to lots of effort how many people how many people how many residents are on a modified diet and with and if so, what level?\n\nChannel 1: No. I'm not without I could check for you. But\n\nChannel 0: Is it is it a big easy check?\n\nChannel 1: no. I could I could it's a bit of an effort, but I could manage it.\n\nChannel 0: Where does it come from?\n\nChannel 1: So we'd look into it could go through assessment forms and go into reporting and look at nutrition hydration forms.\n\nChannel 0: Okay.\n\nChannel 1: It also I would say it would be on the major spreadsheet that Diane has.\n\nChannel 0: Okay. If you if you can, then it's not too much\n\nChannel 1: Mhmm.\n\nChannel 0: work. Just to give me a snapshot of, I guess, resident names, houses, and their level.\n\nChannel 1: Mhmm.\n\nChannel 0: I'm just trying to line this up with what the kitchen are doing in terms of modified meals. Particularly, I can see there's gaps around modified morning tea. So today, for example, morning tea is\n\nChannel 1: Yep.\n\nChannel 0: party pies and that type of thing. And when I went in the kitchen to ask, the person in charge of the kitchen effectively said, well, that's not my gig. That's the server gig. And I mean, that's to do with Amber. And this and the staff have to get this the day before.\n\nAnd if they haven't got any, they have to let us know and dah dah dah dah. So when I've looked at what was recorded today, she's recorded that we have party parts available and they're suitable for level six modification, which I don't think they would be. But even if they were, if we have anyone on a a five or a four, they haven't had any morning tea.\n\nChannel 1: So I've just I've remembered. We've got a food survey list for each house.\n\nChannel 0: Okay.\n\nChannel 1: Do you want me to download and send it to you from each house,\n\nChannel 0: Yeah.\n\nChannel 1: or\n\nChannel 0: That'd\n\nChannel 1: you\n\nChannel 0: be\n\nChannel 1: wanna\n\nChannel 0: cool.\n\nChannel 1: look\n\nChannel 0: Thank\n\nChannel 1: yep.\n\nChannel 0: you.\n\nChannel 1: So it's got all their levels and the assistance that were required\n\nChannel 0: Is\n\nChannel 1: for\n\nChannel 0: it\n\nChannel 1: each\n\nChannel 0: on eye\n\nChannel 1: person.\n\nChannel 0: care, is it?\n\nChannel 1: So no eye care. So it's in under documentation.\n\nChannel 0: Just give me a sec. Just let me get into eye care.\n\nChannel 1: Mhmm. So these are the ones\n\nChannel 0: Okay.\n\nChannel 1: that are\n\nChannel 0: I'm in.\n\nChannel 1: printed each shift for the handovers. So documentation, go down to view handover report,\n\nChannel 0: Yeah.\n\nChannel 1: and then\n\nChannel 0: And then\n\nChannel 1: select food survey list meal, generate,\n\nChannel 0: handover\n\nChannel 1: and then you can pick for each.\n\nChannel 0: report view handover report.\n\nChannel 1: Yeah.\n\nChannel 0: Handover report.\n\nChannel 1: And then\n\nChannel 0: Do\n\nChannel 1: select\n\nChannel 0: I generate\n\nChannel 1: report\n\nChannel 0: the report?\n\nChannel 1: food survey and then generate handover.\n\nChannel 0: I don't have that option.\n\nChannel 1: So it should be documentation view handover report, and then\n\nChannel 0: So\n\nChannel 1: it's\n\nChannel 0: hang on. I've\n\nChannel 1: Yep.\n\nChannel 0: gone down documentation, handover\n\nChannel 1: Yep.\n\nChannel 0: report, view handover report or\n\nChannel 1: Yep.\n\nChannel 0: sheet.\n\nChannel 1: View handover report. Yeah. Yep.\n\nChannel 0: So when I click that, I get select the report. Select I've\n\nChannel 1: There\n\nChannel 0: got\n\nChannel 1: should\n\nChannel 0: a handover\n\nChannel 1: be an option.\n\nChannel 0: report.\n\nChannel 1: Yeah.\n\nChannel 0: There\n\nChannel 1: So it\n\nChannel 0: isn't.\n\nChannel 1: should be drop down.\n\nChannel 0: No. My drop down just says select handover report.\n\nChannel 1: Oh,\n\nChannel 0: I\n\nChannel 1: alright. I'll load it up, and I'll email it to you.\n\nChannel 0: wonder why I haven't got that.\n\nChannel 1: I because\n\nChannel 0: Anyway,\n\nChannel 1: it should\n\nChannel 0: yes.\n\nChannel 1: be there.\n\nChannel 0: If you could, that would be great.\n\nChannel 1: Yep. I'll send these I'll send I'll send it right now so\n\nChannel 0: Cool.\n\nChannel 1: it has\n\nChannel 0: Thank\n\nChannel 1: all the\n\nChannel 0: you.\n\nChannel 1: list and the requirements.\n\nChannel 0: Brilliant.\n\nChannel 1: Okay.\n\nChannel 0: Thank you. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello, Mike Burns?","start":1.68,"end":2.82,"sentiment":"neutral","sentiment_score":0.017602772762378056}],"sentiment":"neutral","sentiment_score":0.017602772762378056,"channel":0,"num_words":3,"start":1.68,"end":2.82},{"sentences":[{"text":"Hi, Mike.","start":3.1999998,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.10975687205791473},{"text":"It's Monique.","start":3.6799998,"end":4.42,"sentiment":"neutral","sentiment_score":0.15535058826208115}],"sentiment":"neutral","sentiment_score":0.13255373015999794,"channel":1,"num_words":4,"start":3.1999998,"end":4.42},{"sentences":[{"text":"Hey.","start":4.88,"end":5.2,"sentiment":"neutral","sentiment_score":0.27608901262283325},{"text":"How are you going?","start":5.2,"end":6.02,"sentiment":"neutral","sentiment_score":0.31747282296419144}],"sentiment":"neutral","sentiment_score":0.3091960608959198,"channel":0,"num_words":5,"start":4.88,"end":6.02},{"sentences":[{"text":"Good.","start":6.08,"end":6.3999996,"sentiment":"positive","sentiment_score":0.7507136464118958},{"text":"Thanks.","start":6.3999996,"end":6.8999996,"sentiment":"positive","sentiment_score":0.7083625197410583}],"sentiment":"positive","sentiment_score":0.729538083076477,"channel":1,"num_words":2,"start":6.08,"end":6.8999996},{"sentences":[{"text":"I just wanted to let you know, Deb's text to you and I, also with","start":7.2,"end":11.679999,"sentiment":"neutral","sentiment_score":0.15884113212426504}],"sentiment":"neutral","sentiment_score":0.15884113212426504,"channel":0,"num_words":15,"start":7.2,"end":11.679999},{"sentences":[{"text":"Mhmm.","start":11.679999,"end":12.179999,"sentiment":"neutral","sentiment_score":0.04439076781272888}],"sentiment":"neutral","sentiment_score":0.04439076781272888,"channel":1,"num_words":1,"start":11.679999,"end":12.179999},{"sentences":[{"text":"one that I got anywhere, does say that she's putting in a leave form for the day.","start":11.679999,"end":15.585,"sentiment":"neutral","sentiment_score":0.025220756035517242}],"sentiment":"neutral","sentiment_score":0.025220756035517242,"channel":0,"num_words":17,"start":11.679999,"end":15.585},{"sentences":[{"text":"Okay.","start":15.955,"end":16.455,"sentiment":"neutral","sentiment_score":-0.028118684887886047}],"sentiment":"neutral","sentiment_score":-0.028118684887886047,"channel":1,"num_words":1,"start":15.955,"end":16.455},{"sentences":[{"text":"So she's technically not around.","start":17.105,"end":19.445,"sentiment":"neutral","sentiment_score":-0.09363958835601807}],"sentiment":"neutral","sentiment_score":-0.09363958835601807,"channel":0,"num_words":5,"start":17.105,"end":19.445},{"sentences":[{"text":"Uh-huh.","start":19.875,"end":20.375,"sentiment":"neutral","sentiment_score":-0.0745740756392479},{"text":"So she's just presumably reading emails if she wishes.","start":20.675,"end":25.654999,"sentiment":"neutral","sentiment_score":-0.0384056872377793}],"sentiment":"neutral","sentiment_score":-0.042022526077926156,"channel":1,"num_words":10,"start":19.875,"end":25.654999},{"sentences":[{"text":"Yes.","start":28.145,"end":28.545,"sentiment":"neutral","sentiment_score":-0.00632826704531908},{"text":"What she said to me is what does it say?","start":28.545,"end":30.72,"sentiment":"neutral","sentiment_score":-0.03300117570906878},{"text":"My email, my text says, hi, Monique.","start":31.519999,"end":33.94,"sentiment":"neutral","sentiment_score":-0.04976088074701173},{"text":"As I said in my message yesterday, I give I have injured my back, so I'll not be in today.","start":35.36,"end":41.68,"sentiment":"neutral","sentiment_score":-0.21566699892282487},{"text":"We'll try and get some physiotherapy.","start":41.68,"end":42.98,"sentiment":"neutral","sentiment_score":-0.20333093156417212}],"sentiment":"neutral","sentiment_score":-0.1413179944819686,"channel":0,"num_words":44,"start":28.145,"end":42.98},{"sentences":[{"text":"I have pin and pins and needles in my leg.","start":43.44,"end":46.605,"sentiment":"neutral","sentiment_score":-0.12784328758716584},{"text":"I have my laptop and will check online.","start":46.685,"end":48.945,"sentiment":"neutral","sentiment_score":-0.03290389711037278},{"text":"Mike, I will submit a leave form.","start":49.725,"end":52.145,"sentiment":"neutral","sentiment_score":0.010078115521797113}],"sentiment":"neutral","sentiment_score":-0.058844689764082435,"channel":0,"num_words":25,"start":43.44,"end":52.145},{"sentences":[{"text":"Yeah.","start":53.485,"end":53.645,"sentiment":"neutral","sentiment_score":0.005265830084681511},{"text":"So it's yes.","start":53.645,"end":54.684998,"sentiment":"neutral","sentiment_score":0.010770380962640047},{"text":"She's saying she's gonna be online, and then she's saying that she'll","start":54.684998,"end":57.9,"sentiment":"neutral","sentiment_score":-0.017528799672921497}],"sentiment":"neutral","sentiment_score":-0.01079803894390352,"channel":1,"num_words":16,"start":53.485,"end":57.9},{"sentences":[{"text":"Yeah.","start":58.204998,"end":58.605,"sentiment":"neutral","sentiment_score":-0.023648254573345184}],"sentiment":"neutral","sentiment_score":-0.023648254573345184,"channel":0,"num_words":1,"start":58.204998,"end":58.605},{"sentences":[{"text":"submit","start":58.300003,"end":58.620003,"sentiment":"neutral","sentiment_score":-0.038771141320466995}],"sentiment":"neutral","sentiment_score":-0.038771141320466995,"channel":1,"num_words":1,"start":58.300003,"end":58.620003},{"sentences":[{"text":"So","start":58.605,"end":59.105,"sentiment":"neutral","sentiment_score":-0.04469817876815796}],"sentiment":"neutral","sentiment_score":-0.04469817876815796,"channel":0,"num_words":1,"start":58.605,"end":59.105},{"sentences":[{"text":"a refund.","start":58.620003,"end":59.34,"sentiment":"neutral","sentiment_score":-0.047002848237752914}],"sentiment":"neutral","sentiment_score":-0.047002848237752914,"channel":1,"num_words":2,"start":58.620003,"end":59.34},{"sentences":[{"text":"I'm","start":59.19,"end":59.59,"sentiment":"neutral","sentiment_score":-0.07311247289180756}],"sentiment":"neutral","sentiment_score":-0.07311247289180756,"channel":0,"num_words":1,"start":59.19,"end":59.59},{"sentences":[{"text":"So","start":59.34,"end":59.84,"sentiment":"neutral","sentiment_score":-0.0858180895447731}],"sentiment":"neutral","sentiment_score":-0.0858180895447731,"channel":1,"num_words":1,"start":59.34,"end":59.84},{"sentences":[{"text":"I'm not sure what she's checking online","start":59.59,"end":61.269997,"sentiment":"neutral","sentiment_score":-0.10786126660449165}],"sentiment":"neutral","sentiment_score":-0.10786126660449165,"channel":0,"num_words":7,"start":59.59,"end":61.269997},{"sentences":[{"text":"yeah.","start":61.260002,"end":61.760002,"sentiment":"neutral","sentiment_score":-0.08029089868068695}],"sentiment":"neutral","sentiment_score":-0.08029089868068695,"channel":1,"num_words":1,"start":61.260002,"end":61.760002},{"sentences":[{"text":"or whatever.","start":61.269997,"end":61.829998,"sentiment":"neutral","sentiment_score":-0.07116439566016197},{"text":"So she has a leave form.","start":61.829998,"end":63.19,"sentiment":"neutral","sentiment_score":-0.048110454032818474},{"text":"So as far as I'm concerned, she's on leave.","start":63.19,"end":65.21,"sentiment":"neutral","sentiment_score":-0.08016088604927063}],"sentiment":"neutral","sentiment_score":-0.06779055823298062,"channel":0,"num_words":17,"start":61.269997,"end":65.21},{"sentences":[{"text":"Yep.","start":65.18,"end":65.66,"sentiment":"neutral","sentiment_score":-0.004032754339277744},{"text":"Okay.","start":65.66,"end":66.16,"sentiment":"neutral","sentiment_score":0.00001527927815914154}],"sentiment":"neutral","sentiment_score":-0.0020087375305593014,"channel":1,"num_words":2,"start":65.18,"end":66.16},{"sentences":[{"text":"The only thing I was gonna ask you, do you know without going to lots of effort how many people how many people how many residents are on a modified diet and with and if so, what level?","start":68.15,"end":79.145,"sentiment":"neutral","sentiment_score":-0.026752424132274955}],"sentiment":"neutral","sentiment_score":-0.026752424132274955,"channel":0,"num_words":38,"start":68.15,"end":79.145},{"sentences":[{"text":"No.","start":79.765,"end":80.085,"sentiment":"neutral","sentiment_score":-0.07254594564437866},{"text":"I'm not without I could check for you.","start":80.085,"end":82.405,"sentiment":"neutral","sentiment_score":-0.049944011960178614},{"text":"But","start":82.405,"end":82.725,"sentiment":"neutral","sentiment_score":-0.03746917098760605}],"sentiment":"neutral","sentiment_score":-0.05095672123134136,"channel":1,"num_words":10,"start":79.765,"end":82.725},{"sentences":[{"text":"Is it is it a big easy check?","start":82.805,"end":84.905,"sentiment":"neutral","sentiment_score":0.01042926823720336}],"sentiment":"neutral","sentiment_score":0.01042926823720336,"channel":0,"num_words":8,"start":82.805,"end":84.905},{"sentences":[{"text":"no.","start":85.67,"end":85.83,"sentiment":"neutral","sentiment_score":-0.08983640372753143},{"text":"I could I could it's a bit of an effort, but I could manage it.","start":85.83,"end":90.89,"sentiment":"neutral","sentiment_score":-0.05206715874373913}],"sentiment":"neutral","sentiment_score":-0.05442773655522615,"channel":1,"num_words":16,"start":85.67,"end":90.89},{"sentences":[{"text":"Where does it come from?","start":91.42,"end":92.8,"sentiment":"neutral","sentiment_score":-0.06377857178449631}],"sentiment":"neutral","sentiment_score":-0.06377857178449631,"channel":0,"num_words":5,"start":91.42,"end":92.8},{"sentences":[{"text":"So we'd look into it could go through assessment forms and go into reporting and look at nutrition hydration forms.","start":93.189995,"end":106.575,"sentiment":"neutral","sentiment_score":0.049554110132157804}],"sentiment":"neutral","sentiment_score":0.049554110132157804,"channel":1,"num_words":20,"start":93.189995,"end":106.575},{"sentences":[{"text":"Okay.","start":108.135,"end":108.635,"sentiment":"neutral","sentiment_score":0.05485185980796814}],"sentiment":"neutral","sentiment_score":0.05485185980796814,"channel":0,"num_words":1,"start":108.135,"end":108.635},{"sentences":[{"text":"It also I would say it would be on the major spreadsheet that Diane has.","start":109.035,"end":115.479996,"sentiment":"neutral","sentiment_score":0.044438157230615616}],"sentiment":"neutral","sentiment_score":0.044438157230615616,"channel":1,"num_words":15,"start":109.035,"end":115.479996},{"sentences":[{"text":"Okay.","start":116.649994,"end":117.149994,"sentiment":"neutral","sentiment_score":0.07733827829360962},{"text":"If you if you can, then it's not too much","start":117.92999,"end":120.409996,"sentiment":"neutral","sentiment_score":0.0846047542989254}],"sentiment":"neutral","sentiment_score":0.08394416557116942,"channel":0,"num_words":11,"start":116.649994,"end":120.409996},{"sentences":[{"text":"Mhmm.","start":120.26,"end":120.76,"sentiment":"neutral","sentiment_score":0.02469579502940178}],"sentiment":"neutral","sentiment_score":0.02469579502940178,"channel":1,"num_words":1,"start":120.26,"end":120.76},{"sentences":[{"text":"work.","start":120.409996,"end":120.729996,"sentiment":"neutral","sentiment_score":0.04767875373363495},{"text":"Just to give me a snapshot of, I guess, resident names, houses, and their level.","start":120.729996,"end":127.46999,"sentiment":"neutral","sentiment_score":0.0748505915204684}],"sentiment":"neutral","sentiment_score":0.0731523516587913,"channel":0,"num_words":16,"start":120.409996,"end":127.46999},{"sentences":[{"text":"Mhmm.","start":128.205,"end":128.705,"sentiment":"neutral","sentiment_score":0.005120567977428436}],"sentiment":"neutral","sentiment_score":0.005120567977428436,"channel":1,"num_words":1,"start":128.205,"end":128.705},{"sentences":[{"text":"I'm just trying to line this up with what the kitchen are doing in terms of modified meals.","start":129.435,"end":134.315,"sentiment":"neutral","sentiment_score":-0.038019508951240115},{"text":"Particularly, I can see there's gaps around modified morning tea.","start":134.315,"end":138.075,"sentiment":"neutral","sentiment_score":-0.2129762202501297},{"text":"So today, for example, morning tea is","start":138.075,"end":141.11499,"sentiment":"neutral","sentiment_score":-0.11950933294636863}],"sentiment":"neutral","sentiment_score":-0.10430510554994855,"channel":0,"num_words":35,"start":129.435,"end":141.11499},{"sentences":[{"text":"Yep.","start":140.95,"end":141.45,"sentiment":"neutral","sentiment_score":-0.058631666004657745}],"sentiment":"neutral","sentiment_score":-0.058631666004657745,"channel":1,"num_words":1,"start":140.95,"end":141.45},{"sentences":[{"text":"party pies and that type of thing.","start":141.11499,"end":143.455,"sentiment":"neutral","sentiment_score":-0.1313600806253297},{"text":"And when I went in the kitchen to ask, the person in charge of the kitchen effectively said, well, that's not my gig.","start":143.595,"end":151.97,"sentiment":"negative","sentiment_score":-0.37487546451713727},{"text":"That's the server gig.","start":151.97,"end":153.51,"sentiment":"negative","sentiment_score":-0.39536332339048386},{"text":"And I mean, that's to do with Amber.","start":153.89,"end":155.75,"sentiment":"neutral","sentiment_score":-0.22377297468483448},{"text":"And this and the staff have to get this the day before.","start":156.465,"end":160.065,"sentiment":"neutral","sentiment_score":-0.21572907144824663}],"sentiment":"neutral","sentiment_score":-0.28707485549427847,"channel":0,"num_words":54,"start":141.11499,"end":160.065},{"sentences":[{"text":"And if they haven't got any, they have to let us know and dah dah dah dah.","start":160.065,"end":162.705,"sentiment":"neutral","sentiment_score":-0.22322212422595306},{"text":"So when I've looked at what was recorded today, she's recorded that we have party parts available and they're suitable for level six modification, which I don't think they would be.","start":162.705,"end":176.88,"sentiment":"neutral","sentiment_score":-0.09010110305802475},{"text":"But even if they were, if we have anyone on a a five or a four, they haven't had any morning tea.","start":177.74,"end":184.88,"sentiment":"neutral","sentiment_score":-0.3103064847263423}],"sentiment":"neutral","sentiment_score":-0.19163789958027858,"channel":0,"num_words":70,"start":160.065,"end":184.88},{"sentences":[{"text":"So I've just I've remembered.","start":185.625,"end":187.22499,"sentiment":"neutral","sentiment_score":-0.08735442608594894},{"text":"We've got a food survey list for each house.","start":187.22499,"end":190.44499,"sentiment":"neutral","sentiment_score":0.03783674124214384}],"sentiment":"neutral","sentiment_score":-0.006874389946460724,"channel":1,"num_words":14,"start":185.625,"end":190.44499},{"sentences":[{"text":"Okay.","start":190.875,"end":191.375,"sentiment":"neutral","sentiment_score":0.09254743903875352}],"sentiment":"neutral","sentiment_score":0.09254743903875352,"channel":0,"num_words":1,"start":190.875,"end":191.375},{"sentences":[{"text":"Do you want me to download and send it to you from each house,","start":192.345,"end":195.72499,"sentiment":"neutral","sentiment_score":0.09677383755998951}],"sentiment":"neutral","sentiment_score":0.09677383755998951,"channel":1,"num_words":14,"start":192.345,"end":195.72499},{"sentences":[{"text":"Yeah.","start":196.155,"end":196.395,"sentiment":"neutral","sentiment_score":0.14140012860298157}],"sentiment":"neutral","sentiment_score":0.14140012860298157,"channel":0,"num_words":1,"start":196.155,"end":196.395},{"sentences":[{"text":"or","start":196.345,"end":196.58499,"sentiment":"neutral","sentiment_score":0.08539168536663055}],"sentiment":"neutral","sentiment_score":0.08539168536663055,"channel":1,"num_words":1,"start":196.345,"end":196.58499},{"sentences":[{"text":"That'd","start":196.395,"end":196.63501,"sentiment":"neutral","sentiment_score":0.2985387444496155}],"sentiment":"neutral","sentiment_score":0.2985387444496155,"channel":0,"num_words":1,"start":196.395,"end":196.63501},{"sentences":[{"text":"you","start":196.58499,"end":196.665,"sentiment":"neutral","sentiment_score":0.26517367362976074}],"sentiment":"neutral","sentiment_score":0.26517367362976074,"channel":1,"num_words":1,"start":196.58499,"end":196.665},{"sentences":[{"text":"be","start":196.63501,"end":196.795,"sentiment":"neutral","sentiment_score":0.2689953148365021}],"sentiment":"neutral","sentiment_score":0.2689953148365021,"channel":0,"num_words":1,"start":196.63501,"end":196.795},{"sentences":[{"text":"wanna","start":196.665,"end":196.985,"sentiment":"neutral","sentiment_score":0.29750871658325195}],"sentiment":"neutral","sentiment_score":0.29750871658325195,"channel":1,"num_words":1,"start":196.665,"end":196.985},{"sentences":[{"text":"cool.","start":196.795,"end":197.195,"sentiment":"neutral","sentiment_score":0.07893642038106918}],"sentiment":"neutral","sentiment_score":0.07893642038106918,"channel":0,"num_words":1,"start":196.795,"end":197.195},{"sentences":[{"text":"look","start":196.985,"end":197.14499,"sentiment":"neutral","sentiment_score":0.2907707095146179}],"sentiment":"neutral","sentiment_score":0.2907707095146179,"channel":1,"num_words":1,"start":196.985,"end":197.14499},{"sentences":[{"text":"Thank","start":197.195,"end":197.435,"sentiment":"positive","sentiment_score":0.6163321733474731}],"sentiment":"positive","sentiment_score":0.6163321733474731,"channel":0,"num_words":1,"start":197.195,"end":197.435},{"sentences":[{"text":"yep.","start":197.305,"end":197.805,"sentiment":"positive","sentiment_score":0.490528792142868}],"sentiment":"positive","sentiment_score":0.490528792142868,"channel":1,"num_words":1,"start":197.305,"end":197.805},{"sentences":[{"text":"you.","start":197.435,"end":197.935,"sentiment":"positive","sentiment_score":0.3586442172527313}],"sentiment":"positive","sentiment_score":0.3586442172527313,"channel":0,"num_words":1,"start":197.435,"end":197.935},{"sentences":[{"text":"So it's got all their levels and the assistance that were required","start":198.33,"end":201.20999,"sentiment":"neutral","sentiment_score":0.057394432524840035}],"sentiment":"neutral","sentiment_score":0.057394432524840035,"channel":1,"num_words":12,"start":198.33,"end":201.20999},{"sentences":[{"text":"Is","start":201.09,"end":201.25,"sentiment":"neutral","sentiment_score":0.02818133682012558}],"sentiment":"neutral","sentiment_score":0.02818133682012558,"channel":0,"num_words":1,"start":201.09,"end":201.25},{"sentences":[{"text":"for","start":201.20999,"end":201.37,"sentiment":"neutral","sentiment_score":0.01707962155342102}],"sentiment":"neutral","sentiment_score":0.01707962155342102,"channel":1,"num_words":1,"start":201.20999,"end":201.37},{"sentences":[{"text":"it","start":201.25,"end":201.41,"sentiment":"neutral","sentiment_score":0.011956969276070597}],"sentiment":"neutral","sentiment_score":0.011956969276070597,"channel":0,"num_words":1,"start":201.25,"end":201.41},{"sentences":[{"text":"each","start":201.37,"end":201.69,"sentiment":"neutral","sentiment_score":0.016924088820815086}],"sentiment":"neutral","sentiment_score":0.016924088820815086,"channel":1,"num_words":1,"start":201.37,"end":201.69},{"sentences":[{"text":"on eye","start":201.41,"end":201.81,"sentiment":"neutral","sentiment_score":0.024273649789392948}],"sentiment":"neutral","sentiment_score":0.024273649789392948,"channel":0,"num_words":2,"start":201.41,"end":201.81},{"sentences":[{"text":"person.","start":201.69,"end":202.19,"sentiment":"neutral","sentiment_score":0.022799167782068253}],"sentiment":"neutral","sentiment_score":0.022799167782068253,"channel":1,"num_words":1,"start":201.69,"end":202.19},{"sentences":[{"text":"care, is it?","start":201.81,"end":202.70999,"sentiment":"neutral","sentiment_score":0.009465109246472517}],"sentiment":"neutral","sentiment_score":0.009465109246472517,"channel":0,"num_words":3,"start":201.81,"end":202.70999},{"sentences":[{"text":"So no eye care.","start":202.56999,"end":203.55,"sentiment":"neutral","sentiment_score":-0.026641719043254852},{"text":"So it's in under documentation.","start":204.56999,"end":206.51,"sentiment":"neutral","sentiment_score":-0.013123736716806889}],"sentiment":"neutral","sentiment_score":-0.019131728861894872,"channel":1,"num_words":9,"start":202.56999,"end":206.51},{"sentences":[{"text":"Just give me a sec.","start":208.05,"end":208.93,"sentiment":"neutral","sentiment_score":-0.009220686182379723},{"text":"Just let me get into eye care.","start":208.93,"end":210.55,"sentiment":"neutral","sentiment_score":-0.011531548574566841}],"sentiment":"neutral","sentiment_score":-0.010568689244488874,"channel":0,"num_words":12,"start":208.05,"end":210.55},{"sentences":[{"text":"Mhmm.","start":210.56999,"end":211.06999,"sentiment":"neutral","sentiment_score":-0.0012789745815098286},{"text":"So these are the ones","start":218.485,"end":219.525,"sentiment":"neutral","sentiment_score":0.0020037516951560974}],"sentiment":"neutral","sentiment_score":0.0014566306490451097,"channel":1,"num_words":6,"start":210.56999,"end":219.525},{"sentences":[{"text":"Okay.","start":219.285,"end":219.68501,"sentiment":"neutral","sentiment_score":0.013102266006171703}],"sentiment":"neutral","sentiment_score":0.013102266006171703,"channel":0,"num_words":1,"start":219.285,"end":219.68501},{"sentences":[{"text":"that are","start":219.525,"end":220.00499,"sentiment":"neutral","sentiment_score":0.012639512307941914}],"sentiment":"neutral","sentiment_score":0.012639512307941914,"channel":1,"num_words":2,"start":219.525,"end":220.00499},{"sentences":[{"text":"I'm in.","start":219.68501,"end":220.345,"sentiment":"neutral","sentiment_score":0.009981044102460146}],"sentiment":"neutral","sentiment_score":0.009981044102460146,"channel":0,"num_words":2,"start":219.68501,"end":220.345},{"sentences":[{"text":"printed each shift for the handovers.","start":220.00499,"end":222.58499,"sentiment":"neutral","sentiment_score":0.004935886400441329},{"text":"So documentation, go down to view handover report,","start":223.045,"end":227.065,"sentiment":"neutral","sentiment_score":0.0032030079164542258}],"sentiment":"neutral","sentiment_score":0.00394567012387727,"channel":1,"num_words":14,"start":220.00499,"end":227.065},{"sentences":[{"text":"Yeah.","start":227.925,"end":228.425,"sentiment":"neutral","sentiment_score":0.009226052090525627}],"sentiment":"neutral","sentiment_score":0.009226052090525627,"channel":0,"num_words":1,"start":227.925,"end":228.425},{"sentences":[{"text":"and then","start":228.75,"end":229.23,"sentiment":"neutral","sentiment_score":0.006668806541711092}],"sentiment":"neutral","sentiment_score":0.006668806541711092,"channel":1,"num_words":2,"start":228.75,"end":229.23},{"sentences":[{"text":"And then","start":228.92001,"end":229.58,"sentiment":"neutral","sentiment_score":0.007631026208400726}],"sentiment":"neutral","sentiment_score":0.007631026208400726,"channel":0,"num_words":2,"start":228.92001,"end":229.58},{"sentences":[{"text":"select food survey list meal, generate,","start":229.23,"end":232.34999,"sentiment":"neutral","sentiment_score":0.006519298690060775}],"sentiment":"neutral","sentiment_score":0.006519298690060775,"channel":1,"num_words":6,"start":229.23,"end":232.34999},{"sentences":[{"text":"handover","start":232.20001,"end":232.70001,"sentiment":"neutral","sentiment_score":0.01012918632477522}],"sentiment":"neutral","sentiment_score":0.01012918632477522,"channel":0,"num_words":1,"start":232.20001,"end":232.70001},{"sentences":[{"text":"and then you can pick for each.","start":232.34999,"end":233.89,"sentiment":"neutral","sentiment_score":0.005529218885515418}],"sentiment":"neutral","sentiment_score":0.005529218885515418,"channel":1,"num_words":7,"start":232.34999,"end":233.89},{"sentences":[{"text":"report view handover report.","start":233.40001,"end":235.26001,"sentiment":"neutral","sentiment_score":0.0007169764721766114}],"sentiment":"neutral","sentiment_score":0.0007169764721766114,"channel":0,"num_words":4,"start":233.40001,"end":235.26001},{"sentences":[{"text":"Yeah.","start":235.63,"end":236.13,"sentiment":"neutral","sentiment_score":0.004396146163344383}],"sentiment":"neutral","sentiment_score":0.004396146163344383,"channel":1,"num_words":1,"start":235.63,"end":236.13},{"sentences":[{"text":"Handover report.","start":236.36,"end":237.5,"sentiment":"neutral","sentiment_score":0.002431806642562151}],"sentiment":"neutral","sentiment_score":0.002431806642562151,"channel":0,"num_words":2,"start":236.36,"end":237.5},{"sentences":[{"text":"And then","start":239.405,"end":239.805,"sentiment":"neutral","sentiment_score":0.0008616666309535503}],"sentiment":"neutral","sentiment_score":0.0008616666309535503,"channel":1,"num_words":2,"start":239.405,"end":239.805},{"sentences":[{"text":"Do","start":239.8,"end":240.04001,"sentiment":"neutral","sentiment_score":-0.00422314228489995}],"sentiment":"neutral","sentiment_score":-0.00422314228489995,"channel":0,"num_words":1,"start":239.8,"end":240.04001},{"sentences":[{"text":"select","start":239.805,"end":240.285,"sentiment":"neutral","sentiment_score":-0.003385093994438648}],"sentiment":"neutral","sentiment_score":-0.003385093994438648,"channel":1,"num_words":1,"start":239.805,"end":240.285},{"sentences":[{"text":"I generate","start":240.04001,"end":240.6,"sentiment":"neutral","sentiment_score":-0.004162914585322142}],"sentiment":"neutral","sentiment_score":-0.004162914585322142,"channel":0,"num_words":2,"start":240.04001,"end":240.6},{"sentences":[{"text":"report","start":240.285,"end":240.785,"sentiment":"neutral","sentiment_score":-0.001403081230819225}],"sentiment":"neutral","sentiment_score":-0.001403081230819225,"channel":1,"num_words":1,"start":240.285,"end":240.785},{"sentences":[{"text":"the report?","start":240.6,"end":241.34001,"sentiment":"neutral","sentiment_score":-0.005377172026783228}],"sentiment":"neutral","sentiment_score":-0.005377172026783228,"channel":0,"num_words":2,"start":240.6,"end":241.34001},{"sentences":[{"text":"food survey and then generate handover.","start":241.885,"end":244.22499,"sentiment":"neutral","sentiment_score":-0.008023116815214356}],"sentiment":"neutral","sentiment_score":-0.008023116815214356,"channel":1,"num_words":6,"start":241.885,"end":244.22499},{"sentences":[{"text":"I don't have that option.","start":245.495,"end":246.875,"sentiment":"neutral","sentiment_score":-0.06839964240789413}],"sentiment":"neutral","sentiment_score":-0.06839964240789413,"channel":0,"num_words":5,"start":245.495,"end":246.875},{"sentences":[{"text":"So it should be documentation view handover report, and then","start":247.325,"end":251.485,"sentiment":"neutral","sentiment_score":-0.031813598982989785}],"sentiment":"neutral","sentiment_score":-0.031813598982989785,"channel":1,"num_words":10,"start":247.325,"end":251.485},{"sentences":[{"text":"So","start":251.33499,"end":251.575,"sentiment":"neutral","sentiment_score":-0.02547190338373184}],"sentiment":"neutral","sentiment_score":-0.02547190338373184,"channel":0,"num_words":1,"start":251.33499,"end":251.575},{"sentences":[{"text":"it's","start":251.485,"end":251.885,"sentiment":"neutral","sentiment_score":-0.021230753511190414}],"sentiment":"neutral","sentiment_score":-0.021230753511190414,"channel":1,"num_words":1,"start":251.485,"end":251.885},{"sentences":[{"text":"hang on.","start":251.575,"end":251.89499,"sentiment":"neutral","sentiment_score":-0.02219881396740675},{"text":"I've","start":251.89499,"end":252.055,"sentiment":"neutral","sentiment_score":-0.0019166709389537573}],"sentiment":"neutral","sentiment_score":-0.015438099624589086,"channel":0,"num_words":3,"start":251.575,"end":252.055},{"sentences":[{"text":"Yep.","start":252.045,"end":252.545,"sentiment":"neutral","sentiment_score":0.0009044024045579137}],"sentiment":"neutral","sentiment_score":0.0009044024045579137,"channel":1,"num_words":1,"start":252.045,"end":252.545},{"sentences":[{"text":"gone down documentation, handover","start":252.055,"end":253.89499,"sentiment":"neutral","sentiment_score":-0.00032929773442447186}],"sentiment":"neutral","sentiment_score":-0.00032929773442447186,"channel":0,"num_words":4,"start":252.055,"end":253.89499},{"sentences":[{"text":"Yep.","start":253.71,"end":254.21,"sentiment":"neutral","sentiment_score":-0.001271186745725572}],"sentiment":"neutral","sentiment_score":-0.001271186745725572,"channel":1,"num_words":1,"start":253.71,"end":254.21},{"sentences":[{"text":"report, view handover report or","start":253.89499,"end":256.135,"sentiment":"neutral","sentiment_score":-0.003675023466348648}],"sentiment":"neutral","sentiment_score":-0.003675023466348648,"channel":0,"num_words":5,"start":253.89499,"end":256.135},{"sentences":[{"text":"Yep.","start":256.11,"end":256.61,"sentiment":"neutral","sentiment_score":-0.00045475023216567934}],"sentiment":"neutral","sentiment_score":-0.00045475023216567934,"channel":1,"num_words":1,"start":256.11,"end":256.61},{"sentences":[{"text":"sheet.","start":256.135,"end":256.635,"sentiment":"neutral","sentiment_score":-0.004153275862336159}],"sentiment":"neutral","sentiment_score":-0.004153275862336159,"channel":0,"num_words":1,"start":256.135,"end":256.635},{"sentences":[{"text":"View handover report.","start":256.83,"end":258.37,"sentiment":"neutral","sentiment_score":-0.0023869803796211877},{"text":"Yeah.","start":258.59,"end":258.83,"sentiment":"neutral","sentiment_score":0.011534362100064754},{"text":"Yep.","start":258.83,"end":259.33,"sentiment":"neutral","sentiment_score":0.007940525189042091}],"sentiment":"neutral","sentiment_score":0.0024627892300486563,"channel":1,"num_words":5,"start":256.83,"end":259.33},{"sentences":[{"text":"So when I click that, I get select the report.","start":258.97,"end":262.43,"sentiment":"neutral","sentiment_score":0.000882307393476367},{"text":"Select I've","start":262.65,"end":264.25,"sentiment":"neutral","sentiment_score":-0.0031666046706959605}],"sentiment":"neutral","sentiment_score":0.0002074887161143124,"channel":0,"num_words":12,"start":258.97,"end":264.25},{"sentences":[{"text":"There","start":264.11,"end":264.35,"sentiment":"neutral","sentiment_score":-0.0037858672440052032}],"sentiment":"neutral","sentiment_score":-0.0037858672440052032,"channel":1,"num_words":1,"start":264.11,"end":264.35},{"sentences":[{"text":"got","start":264.25,"end":264.41,"sentiment":"neutral","sentiment_score":-0.004069510847330093}],"sentiment":"neutral","sentiment_score":-0.004069510847330093,"channel":0,"num_words":1,"start":264.25,"end":264.41},{"sentences":[{"text":"should","start":264.35,"end":264.59,"sentiment":"neutral","sentiment_score":-0.0007579084485769272}],"sentiment":"neutral","sentiment_score":-0.0007579084485769272,"channel":1,"num_words":1,"start":264.35,"end":264.59},{"sentences":[{"text":"a handover","start":264.41,"end":265.07,"sentiment":"neutral","sentiment_score":-0.003865392878651619}],"sentiment":"neutral","sentiment_score":-0.003865392878651619,"channel":0,"num_words":2,"start":264.41,"end":265.07},{"sentences":[{"text":"be an option.","start":264.59,"end":265.41,"sentiment":"neutral","sentiment_score":-0.01252608715246121}],"sentiment":"neutral","sentiment_score":-0.01252608715246121,"channel":1,"num_words":3,"start":264.59,"end":265.41},{"sentences":[{"text":"report.","start":265.13,"end":265.63,"sentiment":"neutral","sentiment_score":-0.012965206056833267}],"sentiment":"neutral","sentiment_score":-0.012965206056833267,"channel":0,"num_words":1,"start":265.13,"end":265.63},{"sentences":[{"text":"Yeah.","start":265.79,"end":266.11,"sentiment":"neutral","sentiment_score":-0.014613122679293156}],"sentiment":"neutral","sentiment_score":-0.014613122679293156,"channel":1,"num_words":1,"start":265.79,"end":266.11},{"sentences":[{"text":"There","start":266.09,"end":266.33,"sentiment":"neutral","sentiment_score":-0.02320496179163456}],"sentiment":"neutral","sentiment_score":-0.02320496179163456,"channel":0,"num_words":1,"start":266.09,"end":266.33},{"sentences":[{"text":"So it","start":266.11,"end":266.35,"sentiment":"neutral","sentiment_score":-0.038576338440179825}],"sentiment":"neutral","sentiment_score":-0.038576338440179825,"channel":1,"num_words":2,"start":266.11,"end":266.35},{"sentences":[{"text":"isn't.","start":266.33,"end":266.83,"sentiment":"neutral","sentiment_score":-0.045158278197050095}],"sentiment":"neutral","sentiment_score":-0.045158278197050095,"channel":0,"num_words":1,"start":266.33,"end":266.83},{"sentences":[{"text":"should be drop down.","start":266.35,"end":267.97,"sentiment":"neutral","sentiment_score":-0.0398318562656641}],"sentiment":"neutral","sentiment_score":-0.0398318562656641,"channel":1,"num_words":4,"start":266.35,"end":267.97},{"sentences":[{"text":"No.","start":268.33,"end":268.65,"sentiment":"neutral","sentiment_score":-0.0858081579208374},{"text":"My drop down just says select handover report.","start":268.65,"end":271.07,"sentiment":"neutral","sentiment_score":-0.05622834456153214}],"sentiment":"neutral","sentiment_score":-0.05951499049034384,"channel":0,"num_words":9,"start":268.33,"end":271.07},{"sentences":[{"text":"Oh,","start":271.195,"end":271.695,"sentiment":"neutral","sentiment_score":-0.015535916201770306}],"sentiment":"neutral","sentiment_score":-0.015535916201770306,"channel":1,"num_words":1,"start":271.195,"end":271.695},{"sentences":[{"text":"I","start":271.215,"end":271.715,"sentiment":"neutral","sentiment_score":-0.0128067247569561}],"sentiment":"neutral","sentiment_score":-0.0128067247569561,"channel":0,"num_words":1,"start":271.215,"end":271.715},{"sentences":[{"text":"alright.","start":271.915,"end":272.315,"sentiment":"neutral","sentiment_score":0.01259840466082096},{"text":"I'll load it up, and I'll email it to you.","start":272.315,"end":274.975,"sentiment":"neutral","sentiment_score":0.015288964845240116}],"sentiment":"neutral","sentiment_score":0.015044368464838375,"channel":1,"num_words":11,"start":271.915,"end":274.975},{"sentences":[{"text":"wonder why I haven't got that.","start":279.85498,"end":281.395,"sentiment":"neutral","sentiment_score":-0.18421713759501776}],"sentiment":"neutral","sentiment_score":-0.18421713759501776,"channel":0,"num_words":6,"start":279.85498,"end":281.395},{"sentences":[{"text":"I because","start":282.075,"end":282.66,"sentiment":"neutral","sentiment_score":-0.034090571105480194}],"sentiment":"neutral","sentiment_score":-0.034090571105480194,"channel":1,"num_words":2,"start":282.075,"end":282.66},{"sentences":[{"text":"Anyway,","start":282.415,"end":282.895,"sentiment":"neutral","sentiment_score":0.029115626588463783}],"sentiment":"neutral","sentiment_score":0.029115626588463783,"channel":0,"num_words":1,"start":282.415,"end":282.895},{"sentences":[{"text":"it should","start":282.66,"end":282.97998,"sentiment":"neutral","sentiment_score":0.07339183241128922}],"sentiment":"neutral","sentiment_score":0.07339183241128922,"channel":1,"num_words":2,"start":282.66,"end":282.97998},{"sentences":[{"text":"yes.","start":282.895,"end":283.395,"sentiment":"neutral","sentiment_score":0.07486653327941895}],"sentiment":"neutral","sentiment_score":0.07486653327941895,"channel":0,"num_words":1,"start":282.895,"end":283.395},{"sentences":[{"text":"be there.","start":282.97998,"end":283.63998,"sentiment":"neutral","sentiment_score":0.06609770469367504}],"sentiment":"neutral","sentiment_score":0.06609770469367504,"channel":1,"num_words":2,"start":282.97998,"end":283.63998},{"sentences":[{"text":"If you could, that would be great.","start":284.07,"end":285.61,"sentiment":"positive","sentiment_score":0.4466357784611838}],"sentiment":"positive","sentiment_score":0.4466357784611838,"channel":0,"num_words":7,"start":284.07,"end":285.61},{"sentences":[{"text":"Yep.","start":285.62,"end":286.12,"sentiment":"neutral","sentiment_score":0.2251800000667572},{"text":"I'll send these I'll send I'll send it right now so","start":286.41998,"end":291.06,"sentiment":"neutral","sentiment_score":0.21901839023286646}],"sentiment":"neutral","sentiment_score":0.21953185771902403,"channel":1,"num_words":12,"start":285.62,"end":291.06},{"sentences":[{"text":"Cool.","start":290.94998,"end":291.35,"sentiment":"positive","sentiment_score":0.35951852798461914}],"sentiment":"positive","sentiment_score":0.35951852798461914,"channel":0,"num_words":1,"start":290.94998,"end":291.35},{"sentences":[{"text":"it has","start":291.06,"end":291.38,"sentiment":"neutral","sentiment_score":0.23653478920459747}],"sentiment":"neutral","sentiment_score":0.23653478920459747,"channel":1,"num_words":2,"start":291.06,"end":291.38},{"sentences":[{"text":"Thank","start":291.35,"end":291.59,"sentiment":"positive","sentiment_score":0.4777114689350128}],"sentiment":"positive","sentiment_score":0.4777114689350128,"channel":0,"num_words":1,"start":291.35,"end":291.59},{"sentences":[{"text":"all the","start":291.38,"end":291.69998,"sentiment":"positive","sentiment_score":0.6045321822166443}],"sentiment":"positive","sentiment_score":0.6045321822166443,"channel":1,"num_words":2,"start":291.38,"end":291.69998},{"sentences":[{"text":"you.","start":291.59,"end":292.09,"sentiment":"positive","sentiment_score":0.4546341598033905}],"sentiment":"positive","sentiment_score":0.4546341598033905,"channel":0,"num_words":1,"start":291.59,"end":292.09},{"sentences":[{"text":"list and the requirements.","start":291.69998,"end":292.75998,"sentiment":"neutral","sentiment_score":0.3098854571580887}],"sentiment":"neutral","sentiment_score":0.3098854571580887,"channel":1,"num_words":4,"start":291.69998,"end":292.75998},{"sentences":[{"text":"Brilliant.","start":293.43,"end":293.93,"sentiment":"positive","sentiment_score":0.5326857566833496}],"sentiment":"positive","sentiment_score":0.5326857566833496,"channel":0,"num_words":1,"start":293.43,"end":293.93},{"sentences":[{"text":"Okay.","start":294.66,"end":295.16,"sentiment":"positive","sentiment_score":0.3858565092086792}],"sentiment":"positive","sentiment_score":0.3858565092086792,"channel":1,"num_words":1,"start":294.66,"end":295.16},{"sentences":[{"text":"Thank you.","start":295.51,"end":296.22998,"sentiment":"positive","sentiment_score":0.4016140326857567},{"text":"Bye.","start":296.22998,"end":296.72998,"sentiment":"neutral","sentiment_score":0.13645191490650177}],"sentiment":"neutral","sentiment_score":0.3132266600926717,"channel":0,"num_words":3,"start":295.51,"end":296.72998},{"sentences":[{"text":"Bye.","start":297.3854,"end":297.8854,"sentiment":"neutral","sentiment_score":-0.08729936182498932}],"sentiment":"neutral","sentiment_score":-0.08729936182498932,"channel":1,"num_words":1,"start":297.3854,"end":297.8854}]},"summary":{"result":"success","short":"The customer, Monique, is calling to inform Mike that she received a text from Deb and that she will not be present for the day due to a back injury. She also asks Mike about the number of residents on a modified diet and the level of nutrition hydration. Mike explains that the information will be in a spreadsheet and that she will submit a leave form. Monique asks Mike to send her the information and they end the call."},"intents":{"segments":[{"text":"I just wanted to let you know, Deb's text to you and I, also with one Mhmm. that I got anywhere, does say that she's putting in a leave form for the day.","start_word":14,"end_word":46,"intents":[{"intent":"Submit leave form","confidence_score":0.5054392}]},{"text":"The only thing I was gonna ask you, do you know without going to lots of effort how many people how many people how many residents are on a modified diet and with and if so, what level? No.","start_word":182,"end_word":220,"intents":[{"intent":"Check population","confidence_score":0.09862645}]},{"text":"So we'd look into it could go through assessment forms and go into reporting and look at nutrition hydration forms. Okay.","start_word":259,"end_word":279,"intents":[{"intent":"Assess and plan meals","confidence_score":0.000023868777}]},{"text":"So it's got all their levels and the assistance that were required Is for it each on eye person. care, is it?","start_word":524,"end_word":545,"intents":[{"intent":"Provide assistance","confidence_score":0.029285844}]},{"text":"So it's in under documentation. Just give me a sec. Just let me get into eye care. Mhmm.","start_word":550,"end_word":567,"intents":[{"intent":"Access eye care","confidence_score":0.33259326}]},{"text":"that are I'm in. printed each shift for the handovers. So documentation, go down to view handover report, Yeah.","start_word":574,"end_word":592,"intents":[{"intent":"Print handover report","confidence_score":0.03743184}]},{"text":"So documentation, go down to view handover report, Yeah.","start_word":584,"end_word":592,"intents":[{"intent":"View handover report","confidence_score":0.37628564}]},{"text":"I'll load it up, and I'll email it to you. wonder why I haven't got that. I because Anyway, it should yes. be there. If you could, that would be great. Yep. I'll send these I'll send I'll send it right now so Cool.","start_word":713,"end_word":756,"intents":[{"intent":"Email handover report","confidence_score":0.0639816}]},{"text":"If you could, that would be great. Yep. I'll send these I'll send I'll send it right now so Cool. it has Thank all the you. list and the requirements. Brilliant.","start_word":737,"end_word":767,"intents":[{"intent":"Provide feedback","confidence_score":0.00074997626}]}]},"sentiments":{"segments":[{"text":"Hello, Mike Burns? Hi, Mike. It's Monique. Hey. How are you going?","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.15925659239292145},{"text":"Good. Thanks.","start_word":12,"end_word":13,"sentiment":"positive","sentiment_score":0.729538083076477},{"text":"I just wanted to let you know, Deb's text to you and I, also with one Mhmm. that I got anywhere, does say that she's putting in a leave form for the day. Okay. So she's technically not around. Uh-huh. So she's just presumably reading emails if she wishes. Yes. What she said to me is what does it say? My email, my text says, hi, Monique. As I said in my message yesterday, I give I have injured my back, so I'll not be in today. We'll try and get some physiotherapy. I have pin and pins and needles in my leg. I have my laptop and will check online. Mike, I will submit a leave form. Yeah. So it's yes. She's saying she's gonna be online, and then she's saying that she'll Yeah. submit So a refund. I'm So I'm not sure what she's checking online yeah. or whatever. So she has a leave form. So as far as I'm concerned, she's on leave. Yep. Okay. The only thing I was gonna ask you, do you know without going to lots of effort how many people how many people how many residents are on a modified diet and with and if so, what level? No. I'm not without I could check for you. But Is it is it a big easy check? no. I could I could it's a bit of an effort, but I could manage it. Where does it come from? So we'd look into it could go through assessment forms and go into reporting and look at nutrition hydration forms. Okay. It also I would say it would be on the major spreadsheet that Diane has. Okay. If you if you can, then it's not too much Mhmm. work. Just to give me a snapshot of, I guess, resident names, houses, and their level. Mhmm. I'm just trying to line this up with what the kitchen are doing in terms of modified meals. Particularly, I can see there's gaps around modified morning tea. So today, for example, morning tea is Yep. party pies and that type of thing.","start_word":14,"end_word":366,"sentiment":"neutral","sentiment_score":-0.03383073083813653},{"text":"And when I went in the kitchen to ask, the person in charge of the kitchen effectively said, well, that's not my gig. That's the server gig.","start_word":367,"end_word":393,"sentiment":"negative","sentiment_score":-0.38711848855018616},{"text":"And I mean, that's to do with Amber. And this and the staff have to get this the day before. And if they haven't got any, they have to let us know and dah dah dah dah. So when I've looked at what was recorded today, she's recorded that we have party parts available and they're suitable for level six modification, which I don't think they would be. But even if they were, if we have anyone on a a five or a four, they haven't had any morning tea. So I've just I've remembered. We've got a food survey list for each house. Okay. Do you want me to download and send it to you from each house, Yeah. or That'd you be wanna cool.","start_word":394,"end_word":519,"sentiment":"neutral","sentiment_score":-0.11855066567659378},{"text":"look Thank yep. you.","start_word":520,"end_word":523,"sentiment":"positive","sentiment_score":0.4530039429664612},{"text":"So it's got all their levels and the assistance that were required Is for it each on eye person. care, is it? So no eye care. So it's in under documentation. Just give me a sec. Just let me get into eye care. Mhmm. So these are the ones Okay. that are I'm in. printed each shift for the handovers. So documentation, go down to view handover report, Yeah. and then And then select food survey list meal, generate, handover and then you can pick for each. report view handover report. Yeah. Handover report. And then Do select I generate report the report? food survey and then generate handover. I don't have that option. So it should be documentation view handover report, and then So it's hang on. I've Yep. gone down documentation, handover Yep. report, view handover report or Yep. sheet. View handover report. Yeah. Yep. So when I click that, I get select the report. Select I've There got should a handover be an option. report. Yeah. There So it isn't. should be drop down. No. My drop down just says select handover report. Oh, I alright. I'll load it up, and I'll email it to you. wonder why I haven't got that. I because Anyway, it should yes. be there.","start_word":524,"end_word":736,"sentiment":"neutral","sentiment_score":-0.007717042695730925},{"text":"If you could, that would be great.","start_word":737,"end_word":743,"sentiment":"positive","sentiment_score":0.44467946887016296},{"text":"Yep. I'll send these I'll send I'll send it right now so Cool.","start_word":744,"end_word":756,"sentiment":"neutral","sentiment_score":0.23505038022994995},{"text":"it has Thank all the you.","start_word":757,"end_word":762,"sentiment":"positive","sentiment_score":0.4384448528289795},{"text":"list and the requirements.","start_word":763,"end_word":766,"sentiment":"neutral","sentiment_score":0.29833611845970154},{"text":"Brilliant. Okay. Thank you.","start_word":767,"end_word":770,"sentiment":"positive","sentiment_score":0.4939984679222107},{"text":"Bye. Bye.","start_word":771,"end_word":772,"sentiment":"neutral","sentiment_score":0.12067638337612152}],"average":{"sentiment":"neutral","sentiment_score":-0.023288989301448}}}}