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So that was emailed from me. I didn't wanna say that that's definitely gonna be the design that will fix everything and mean that there's no off-site impact. It is a lot better than the design that we've run previously, and I think it definitely will work a lot better. But I can't guarantee that it will be the one that solves everything. It's why I use that wording. Yeah. Mhmm. Yes. Yep. I think so. Yeah. Yeah. So we've made as many recommendations as we can without then being able to run it in the model to see how it goes. And the problem is that with the well, well, I don't wanna guarantee that it's gonna work if it's southern. That's the because at the moment, the properties to the northeast are getting a lot of water on them from that welling at the rear. And we have moved it off that northern boundary and off that eastern boundary. So it definitely will improve it, but whether it's gonna take all that water that had been pushed onto those neighboring properties off, I can't tell you that until it's yeah. And it's not about yeah. It's more about not saying to you that we can definitely get it done because there are limitations within that site that mean that there are gonna be issues. It's about yeah. I'm getting a little bit of yeah. Yep. Yeah. Okay. Was that I'm just pulling it up now so I can see. Yeah. Yeah. Yeah. Yeah. And which is an issue that we have as well because the the council doesn't make any of those models available, and you can't see it in any of the Victorian or the Melbourne planning schemes until council see it. Yeah. Which is really I can understand why you'd be frustrated at that because, yeah, we get a lot of people yeah. Yep. Fair enough. And, yeah, until council get get to it, you don't know because yeah. Yep. Especially if the neighbor's telling you that there's never. Yeah. Yeah. Yes. I did all around it. Yep. I'm actually just gonna check that when the model is built. Just because I know this council, we did a lot of them modeling around 2020, I believe. Let me just 2020. Let me just, just yeah. I'm just trying to find the actual file that tells us. Because they've we've given council has given their model to you. Alright. It was a 2018 model. So that's when they did it. Yeah. Because I don't yeah. Possibly, it wasn't modeled previously. So development was absolutely able to happen because no one was aware of that flood risk there. Yeah. Because, yeah, like, the whole area is there's all around your lot, there are those places that go all the way to the back with multiple dwelling. Yeah. Yeah. I'm looking at it. Yep. Yeah. Let me look at it. Just trying to see oh, I don't know. The aerial imagery that I'm using is not built yet. Shows you how new it is. Yeah. And so I think something for that site is because the site the thirty six to thirty eight has been developed. That's actually limiting how much water is getting onto that 34. So I think because they yeah. They're more protected, and there's more water flow that would be getting through that area in their, like, existing scenario. Whereas for you, because the sites to the north are undeveloped in that backyard, that water's just coming straight through. Yeah. One in a 100 is what? That's the one. Yep. Yep. Yep. And he yeah. And yeah. Like, I can complete we actually did one recently nearby, which was almost the exact very similar footprint just being put back down, so just one dwelling still. And they had to go through this whole process as well because of that exact same thing as you. They weren't aware that there was a flood risk until they got to the very end. Yeah. Yeah. Yep. Yes. Yeah. Yeah. Yeah. Oh, yes. Yep. Yeah. Yeah. Sure. Yep. Let me just make sure I've got your I'm I believe we do. Email. I'm sure we would, so I'll just double check quickly. Yep. Okay. Yeah. We do have it. Yes. Yep. Yep. And then we can get started on it, like, first thing Monday. Yep. Yep. Yeah. No. Sure thing. And, yeah, I'll keep you posted on how things do go. But yeah. Basically because we sat down with Stephanie. Stephanie? Is that right? Yep. And, yeah, like, I do think that this new design will work a lot better. It might we might still need to tweak a few things, but compared to what we were modeling before, definitely, it's on. Yep. Yep. Yep. Yes. I'm a bit of a headache. It's like a yeah. Is it are you on a holiday over in The UK at the moment? So this is well oh, yeah. Actually, I have seen that it's been quiet and quiet for it. Oh, wow. Yeah. That's yeah. No. Not at all. Yeah. Yep. Oh, no. Oh, wow. Yeah. Because I I think I heard recently in The UK, it's, like, 20 percent of properties have air conditioning or something because it says yeah. Yeah. So well, hopefully okay. Yeah. Yeah. Well, hopefully oh, in The UK? Oh, it's terrible. Yeah. No. Very yeah. Yeah. I did send an email. Yep. Yeah. And, hopefully, you'll have some good news in your holiday with Yeah. Yeah. Well, thanks for calling, and I'll send that through now. And, yes, enjoy the rest of your holiday. Bye. See you. 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This is Maddie speaking. Yes. Yep. Yes.\n\nYes. Yep. Yeah. Okay. Yep.\n\nYes. Yep. Yes. Yep. Yeah.\n\nNo. Yeah. Definite yeah. No. Well, yeah.\n\nI guess I didn't wanna yeah. So that was emailed from me. I didn't wanna say that that's definitely gonna be the design that will fix everything and mean that there's no off-site impact. It is a lot better than the design that we've run previously, and I think it definitely will work a lot better. But I can't guarantee that it will be the one that solves everything.\n\nIt's why I use that wording. Yeah. Mhmm. Yes. Yep.\n\nI think so. Yeah. Yeah. So we've made as many recommendations as we can without then being able to run it in the model to see how it goes. And the problem is that with the well, well, I don't wanna guarantee that it's gonna work if it's southern.\n\nThat's the because at the moment, the properties to the northeast are getting a lot of water on them from that welling at the rear. And we have moved it off that northern boundary and off that eastern boundary. So it definitely will improve it, but whether it's gonna take all that water that had been pushed onto those neighboring properties off, I can't tell you that until it's yeah. And it's not about yeah. It's more about not saying to you that we can definitely get it done because there are limitations within that site that mean that there are gonna be issues.\n\nIt's about yeah. I'm getting a little bit of yeah. Yep. Yeah. Okay.\n\nWas that I'm just pulling it up now so I can see. Yeah. Yeah. Yeah. Yeah.\n\nAnd which is an issue that we have as well because the the council doesn't make any of those models available, and you can't see it in any of the Victorian or the Melbourne planning schemes until council see it. Yeah. Which is really I can understand why you'd be frustrated at that because, yeah, we get a lot of people yeah. Yep. Fair enough.\n\nAnd, yeah, until council get get to it, you don't know because yeah. Yep. Especially if the neighbor's telling you that there's never. Yeah. Yeah.\n\nYes. I did all around it. Yep. I'm actually just gonna check that when the model is built. Just because I know this council, we did a lot of them modeling around 2020, I believe.\n\nLet me just 2020. Let me just, just yeah. I'm just trying to find the actual file that tells us. Because they've we've given council has given their model to you. Alright.\n\nIt was a 2018 model. So that's when they did it. Yeah. Because I don't yeah. Possibly, it wasn't modeled previously.\n\nSo development was absolutely able to happen because no one was aware of that flood risk there. Yeah. Because, yeah, like, the whole area is there's all around your lot, there are those places that go all the way to the back with multiple dwelling. Yeah. Yeah.\n\nI'm looking at it. Yep. Yeah. Let me look at it. Just trying to see oh, I don't know.\n\nThe aerial imagery that I'm using is not built yet. Shows you how new it is. Yeah. And so I think something for that site is because the site the thirty six to thirty eight has been developed. That's actually limiting how much water is getting onto that 34.\n\nSo I think because they yeah. They're more protected, and there's more water flow that would be getting through that area in their, like, existing scenario. Whereas for you, because the sites to the north are undeveloped in that backyard, that water's just coming straight through. Yeah. One in a 100 is what?\n\nThat's the one. Yep. Yep. Yep. And he yeah.\n\nAnd yeah. Like, I can complete we actually did one recently nearby, which was almost the exact very similar footprint just being put back down, so just one dwelling still. And they had to go through this whole process as well because of that exact same thing as you. They weren't aware that there was a flood risk until they got to the very end. Yeah.\n\nYeah. Yep. Yes. Yeah. Yeah.\n\nYeah. Oh, yes. Yep. Yeah. Yeah.\n\nSure. Yep. Let me just make sure I've got your I'm I believe we do. Email. I'm sure we would, so I'll just double check quickly.\n\nYep. Okay. Yeah. We do have it. Yes.\n\nYep. Yep. And then we can get started on it, like, first thing Monday. Yep. Yep.\n\nYeah. No. Sure thing. And, yeah, I'll keep you posted on how things do go. But yeah.\n\nBasically because we sat down with Stephanie. Stephanie? Is that right? Yep. And, yeah, like, I do think that this new design will work a lot better.\n\nIt might we might still need to tweak a few things, but compared to what we were modeling before, definitely, it's on. Yep. Yep. Yep. Yes.\n\nI'm a bit of a headache. It's like a yeah. Is it are you on a holiday over in The UK at the moment? So this is well oh, yeah. Actually, I have seen that it's been quiet and quiet for it.\n\nOh, wow. Yeah. That's yeah. No. Not at all.\n\nYeah. Yep. Oh, no. Oh, wow. Yeah.\n\nBecause I I think I heard recently in The UK, it's, like, 20 percent of properties have air conditioning or something because it says yeah. Yeah. So well, hopefully okay. Yeah. Yeah.\n\nWell, hopefully oh, in The UK? Oh, it's terrible. Yeah. No. Very yeah.\n\nYeah. I did send an email. Yep. Yeah. And, hopefully, you'll have some good news in your holiday with Yeah.\n\nYeah. Well, thanks for calling, and I'll send that through now. And, yes, enjoy the rest of your holiday. Bye. See you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.0,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.019996413961052895},{"text":"This is Maddie 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yeah.","start":99.835,"end":101.995,"sentiment":"neutral","sentiment_score":-0.04155166866257787},{"text":"No.","start":101.995,"end":102.495,"sentiment":"negative","sentiment_score":-0.3596138656139374},{"text":"Well, yeah.","start":117.21,"end":117.77,"sentiment":"neutral","sentiment_score":-0.009392987936735153}],"sentiment":"neutral","sentiment_score":-0.11990761131580387,"num_words":7,"start":99.115,"end":117.77},{"sentences":[{"text":"I guess I didn't wanna yeah.","start":117.77,"end":119.935,"sentiment":"neutral","sentiment_score":-0.07771936990320683},{"text":"So that was emailed from me.","start":119.935,"end":121.635,"sentiment":"neutral","sentiment_score":0.10115175135433674},{"text":"I didn't wanna say that that's definitely gonna be the design that will fix everything and mean that there's no off-site impact.","start":121.695,"end":128.35501,"sentiment":"neutral","sentiment_score":0.16197895851324906},{"text":"It is a lot better than the design that we've run previously, and I think it definitely will work a lot better.","start":129.215,"end":134.79001,"sentiment":"positive","sentiment_score":0.4594340033151887},{"text":"But I can't guarantee that it will be the one that solves everything.","start":134.79001,"end":138.95001,"sentiment":"neutral","sentiment_score":-0.3123719096183777}],"sentiment":"neutral","sentiment_score":0.1413165887520797,"num_words":69,"start":117.77,"end":138.95001},{"sentences":[{"text":"It's why I use that wording.","start":138.95001,"end":140.89001,"sentiment":"neutral","sentiment_score":-0.11755391334493955},{"text":"Yeah.","start":147.99,"end":148.425,"sentiment":"neutral","sentiment_score":-0.07743967324495316},{"text":"Mhmm.","start":151.38501,"end":151.88501,"sentiment":"neutral","sentiment_score":-0.1853907406330109},{"text":"Yes.","start":161.465,"end":161.85,"sentiment":"neutral","sentiment_score":0.1146095246076584},{"text":"Yep.","start":173.05,"end":173.21,"sentiment":"neutral","sentiment_score":0.11989294737577438}],"sentiment":"neutral","sentiment_score":-0.07336514219641685,"num_words":10,"start":138.95001,"end":173.21},{"sentences":[{"text":"I think so.","start":173.21,"end":174.27,"sentiment":"neutral","sentiment_score":0.10638470947742462},{"text":"Yeah.","start":175.29001,"end":175.79001,"sentiment":"neutral","sentiment_score":0.12348651885986328},{"text":"Yeah.","start":176.865,"end":177.265,"sentiment":"neutral","sentiment_score":0.119246706366539},{"text":"So we've made as many recommendations as we can without then being able to run it in the model to see how it goes.","start":177.265,"end":184.385,"sentiment":"neutral","sentiment_score":0.16588649371018013},{"text":"And the problem is that with the well, well, I don't wanna guarantee that it's gonna work if it's southern.","start":184.385,"end":191.59001,"sentiment":"neutral","sentiment_score":-0.2529590047895908}],"sentiment":"neutral","sentiment_score":-0.010530957001812604,"num_words":49,"start":173.21,"end":191.59001},{"sentences":[{"text":"That's the because at the moment, the properties to the northeast are getting a lot of water on them from that welling at the rear.","start":192.13,"end":203.305,"sentiment":"neutral","sentiment_score":-0.2909732663631439},{"text":"And we have moved it off that northern boundary and off that eastern boundary.","start":204.645,"end":210.985,"sentiment":"neutral","sentiment_score":-0.1708789084638868},{"text":"So it definitely will improve it, but whether it's gonna take all that water that had been pushed onto those neighboring properties off, I can't tell you that until it's yeah.","start":212.245,"end":223.49,"sentiment":"neutral","sentiment_score":-0.2894220902554451},{"text":"And it's not about yeah.","start":224.03,"end":225.39,"sentiment":"neutral","sentiment_score":-0.11911040246486664},{"text":"It's more about not saying to you that we can definitely get it done because there are limitations within that site that mean that there are gonna be issues.","start":225.39,"end":234.91501,"sentiment":"neutral","sentiment_score":-0.1382499717432877}],"sentiment":"neutral","sentiment_score":-0.22349540738818738,"num_words":104,"start":192.13,"end":234.91501},{"sentences":[{"text":"It's about yeah.","start":241.85501,"end":245.55,"sentiment":"neutral","sentiment_score":-0.06177161633968353},{"text":"I'm getting a little bit of yeah.","start":250.43001,"end":256.21002,"sentiment":"neutral","sentiment_score":-0.14312726259231567},{"text":"Yep.","start":259.55,"end":259.845,"sentiment":"neutral","sentiment_score":0.02127656899392605},{"text":"Yeah.","start":268.165,"end":268.485,"sentiment":"neutral","sentiment_score":0.006280224770307541},{"text":"Okay.","start":268.485,"end":268.805,"sentiment":"neutral","sentiment_score":0.007958542555570602}],"sentiment":"neutral","sentiment_score":-0.08859156544965047,"num_words":13,"start":241.85501,"end":268.805},{"sentences":[{"text":"Was that I'm just pulling it up now so I can 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it.","start":301.87997,"end":314.84,"sentiment":"neutral","sentiment_score":-0.3271013870835304},{"text":"Yeah.","start":314.84,"end":315.08,"sentiment":"neutral","sentiment_score":-0.141361802816391},{"text":"Which is really I can understand why you'd be frustrated at that because, yeah, we get a lot of people yeah.","start":315.08,"end":323.535,"sentiment":"negative","sentiment_score":-0.35926239050569986},{"text":"Yep.","start":323.535,"end":323.855,"sentiment":"neutral","sentiment_score":0.09854957461357115},{"text":"Fair enough.","start":323.855,"end":324.67502,"sentiment":"neutral","sentiment_score":0.13843173533678055}],"sentiment":"neutral","sentiment_score":-0.31376176063831035,"num_words":65,"start":301.87997,"end":324.67502},{"sentences":[{"text":"And, yeah, until council get get to it, you don't know because yeah.","start":325.935,"end":329.91,"sentiment":"neutral","sentiment_score":-0.021889291775341217},{"text":"Yep.","start":330.47,"end":330.97,"sentiment":"neutral","sentiment_score":-0.07459281384944916},{"text":"Especially if the neighbor's telling you that there's never.","start":331.35,"end":335.21,"sentiment":"neutral","sentiment_score":-0.1781605217191908},{"text":"Yeah.","start":335.27,"end":335.75,"sentiment":"neutral","sentiment_score":-0.02014261670410633},{"text":"Yeah.","start":335.75,"end":336.25,"sentiment":"neutral","sentiment_score":-0.016842905431985855}],"sentiment":"neutral","sentiment_score":-0.07998335298150777,"num_words":25,"start":325.935,"end":336.25},{"sentences":[{"text":"Yes.","start":341.03,"end":341.43,"sentiment":"neutral","sentiment_score":0.04616929590702057},{"text":"I did all around it.","start":341.43,"end":343.05,"sentiment":"neutral","sentiment_score":0.046113046631217},{"text":"Yep.","start":344.025,"end":344.525,"sentiment":"neutral","sentiment_score":0.08236587792634964},{"text":"I'm actually just gonna check that when the model is built.","start":351.065,"end":354.665,"sentiment":"neutral","sentiment_score":-0.05786023661494255},{"text":"Just because I know this council, we did a lot of them modeling around 2020, I believe.","start":354.665,"end":365.04,"sentiment":"neutral","sentiment_score":-0.06332700962529463}],"sentiment":"neutral","sentiment_score":-0.03868346741156919,"num_words":35,"start":341.03,"end":365.04},{"sentences":[{"text":"Let me just 2020.","start":366.94,"end":369.12,"sentiment":"neutral","sentiment_score":-0.03679901733994484},{"text":"Let me just, just yeah.","start":372.54,"end":376.60498,"sentiment":"neutral","sentiment_score":0.008529629930853844},{"text":"I'm just trying to find the actual file that tells us.","start":376.60498,"end":379.16498,"sentiment":"neutral","sentiment_score":0.007118585096164184},{"text":"Because they've we've given council has given their model to you.","start":379.16498,"end":383.185,"sentiment":"neutral","sentiment_score":0.2144304019483653},{"text":"Alright.","start":387.29,"end":387.61002,"sentiment":"neutral","sentiment_score":0.08547002077102661}],"sentiment":"neutral","sentiment_score":0.0755612799548544,"num_words":32,"start":366.94,"end":387.61002},{"sentences":[{"text":"It was a 2018 model.","start":387.61002,"end":388.97,"sentiment":"neutral","sentiment_score":0.07110961005091668},{"text":"So that's when they did it.","start":388.97,"end":390.35,"sentiment":"neutral","sentiment_score":0.06992685856918494},{"text":"Yeah.","start":394.97,"end":395.29,"sentiment":"neutral","sentiment_score":0.001389884389936924},{"text":"Because I don't yeah.","start":395.29,"end":397.29,"sentiment":"neutral","sentiment_score":-0.05462362105026841},{"text":"Possibly, it wasn't modeled previously.","start":397.29,"end":399.47,"sentiment":"neutral","sentiment_score":-0.07110234349966049}],"sentiment":"neutral","sentiment_score":0.009642518302869229,"num_words":21,"start":387.61002,"end":399.47},{"sentences":[{"text":"So development was absolutely able to happen because no one was aware of that flood risk there.","start":400.035,"end":404.755,"sentiment":"neutral","sentiment_score":-0.049246507970725786},{"text":"Yeah.","start":404.755,"end":405.255,"sentiment":"neutral","sentiment_score":-0.012784143909811974},{"text":"Because, yeah, like, the whole area is there's all around your lot, there are those places that go all the way to the back with multiple dwelling.","start":405.55502,"end":415.1,"sentiment":"neutral","sentiment_score":0.009764619654527417},{"text":"Yeah.","start":415.40002,"end":415.90002,"sentiment":"neutral","sentiment_score":0.06172407791018486},{"text":"Yeah.","start":421.32,"end":421.72,"sentiment":"neutral","sentiment_score":0.04737622290849686}],"sentiment":"neutral","sentiment_score":-0.010153824423855923,"num_words":47,"start":400.035,"end":421.72},{"sentences":[{"text":"I'm looking at it.","start":421.72,"end":422.78,"sentiment":"neutral","sentiment_score":0.029988545924425125},{"text":"Yep.","start":429.175,"end":429.675,"sentiment":"neutral","sentiment_score":0.020987488329410553},{"text":"Yeah.","start":437.335,"end":437.41498,"sentiment":"neutral","sentiment_score":0.0499875545501709},{"text":"Let me look at it.","start":437.41498,"end":438.63498,"sentiment":"neutral","sentiment_score":-0.000049233995378017424},{"text":"Just trying to see oh, I don't know.","start":446.55002,"end":449.67,"sentiment":"neutral","sentiment_score":-0.07392300805076957}],"sentiment":"neutral","sentiment_score":-0.021089526726619193,"num_words":19,"start":421.72,"end":449.67},{"sentences":[{"text":"The aerial imagery that I'm using is not built yet.","start":449.67,"end":452.81,"sentiment":"neutral","sentiment_score":-0.19550008475780487},{"text":"Shows you how new it is.","start":455.155,"end":456.615,"sentiment":"neutral","sentiment_score":-0.027117639780044556},{"text":"Yeah.","start":464.755,"end":464.995,"sentiment":"neutral","sentiment_score":-0.04938105493783951},{"text":"And so I think something for that site is because the site the thirty six to thirty eight has been developed.","start":464.995,"end":472.09,"sentiment":"neutral","sentiment_score":-0.29455296304963885},{"text":"That's actually limiting how much water is getting onto that 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what?","start":503.25,"end":504.79,"sentiment":"neutral","sentiment_score":-0.007720353392263253}],"sentiment":"neutral","sentiment_score":-0.1682128965468058,"num_words":53,"start":479.27,"end":504.79},{"sentences":[{"text":"That's the one.","start":504.93,"end":505.91,"sentiment":"neutral","sentiment_score":-0.006883254274725914},{"text":"Yep.","start":506.61002,"end":506.955,"sentiment":"neutral","sentiment_score":0.02778695523738861},{"text":"Yep.","start":521.115,"end":521.52,"sentiment":"neutral","sentiment_score":-0.040524933487176895},{"text":"Yep.","start":529.12,"end":529.62,"sentiment":"neutral","sentiment_score":-0.01990763284265995},{"text":"And he yeah.","start":530.88,"end":532.10004,"sentiment":"neutral","sentiment_score":-0.0060767680406570435}],"sentiment":"neutral","sentiment_score":-0.007947297559844123,"num_words":9,"start":504.93,"end":532.10004},{"sentences":[{"text":"And 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yes.","start":595.22504,"end":595.965,"sentiment":"neutral","sentiment_score":-0.0006052348762750634},{"text":"Yep.","start":608.27,"end":608.77,"sentiment":"neutral","sentiment_score":-0.2251933217048645},{"text":"Yeah.","start":611.95,"end":612.19,"sentiment":"neutral","sentiment_score":0.013642366975545883},{"text":"Yeah.","start":612.19,"end":612.43005,"sentiment":"neutral","sentiment_score":0.03703353554010391}],"sentiment":"neutral","sentiment_score":-0.029418666536609333,"num_words":6,"start":591.54504,"end":612.43005},{"sentences":[{"text":"Sure.","start":612.43005,"end":612.855,"sentiment":"neutral","sentiment_score":0.07264541834592819},{"text":"Yep.","start":623.095,"end":623.595,"sentiment":"neutral","sentiment_score":-0.08340476453304291},{"text":"Let me just make sure I've got your I'm I believe we do.","start":624.45496,"end":628.23,"sentiment":"neutral","sentiment_score":0.03166707948996471},{"text":"Email.","start":630.63,"end":630.79,"sentiment":"neutral","sentiment_score":0.0052923597395420074},{"text":"I'm sure we would, so I'll just double check quickly.","start":630.79,"end":634.17,"sentiment":"neutral","sentiment_score":-0.025849066954106093}],"sentiment":"neutral","sentiment_score":0.005681322206957982,"num_words":26,"start":612.43005,"end":634.17},{"sentences":[{"text":"Yep.","start":639.19,"end":639.43,"sentiment":"neutral","sentiment_score":0.06577816605567932},{"text":"Okay.","start":639.43,"end":639.75,"sentiment":"neutral","sentiment_score":0.10025308281183244},{"text":"Yeah.","start":639.75,"end":639.91,"sentiment":"neutral","sentiment_score":0.1356801688671112},{"text":"We do have 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yeah.","start":691.22003,"end":691.94,"sentiment":"neutral","sentiment_score":0.09917815029621124}],"sentiment":"neutral","sentiment_score":0.25592360338743997,"num_words":17,"start":683.62,"end":691.94},{"sentences":[{"text":"Basically because we sat down with Stephanie.","start":691.94,"end":695.955,"sentiment":"neutral","sentiment_score":0.08587367406913213},{"text":"Stephanie?","start":696.09503,"end":696.59503,"sentiment":"neutral","sentiment_score":0.03732802718877792},{"text":"Is that right?","start":696.655,"end":697.395,"sentiment":"neutral","sentiment_score":0.04892402018109957},{"text":"Yep.","start":698.17505,"end":698.67505,"sentiment":"neutral","sentiment_score":0.11412207782268524},{"text":"And, yeah, like, I do think that this new design will work a lot 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a bit of a headache.","start":725.70496,"end":726.76495,"sentiment":"negative","sentiment_score":-0.3684035340944926},{"text":"It's like a yeah.","start":727.785,"end":729.245,"sentiment":"neutral","sentiment_score":-0.23674536123871803},{"text":"Is it are you on a holiday over in The UK at the moment?","start":729.46497,"end":733.08496,"sentiment":"neutral","sentiment_score":-0.034911061504057476},{"text":"So this is well oh, yeah.","start":734.58496,"end":741.92,"sentiment":"neutral","sentiment_score":-0.08908570806185405},{"text":"Actually, I have seen that it's been quiet and quiet for it.","start":741.92,"end":744.82,"sentiment":"neutral","sentiment_score":-0.02917718840762973}],"sentiment":"neutral","sentiment_score":-0.10787614332955509,"num_words":42,"start":725.70496,"end":744.82},{"sentences":[{"text":"Oh, 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Good afternoon, Matty. My name is Neil McDonald. You're doing a flood, whatever you call them, for a project that I'm doing through ABCAD Design in Toorak Avenue, Croydon. Are you aware of that, the project? Yeah. You are. I'm actually overseas in The UK at the moment, so I'm ringing from here, from The UK. I just got an email from AvCad the other day where you've you've done this flood modeling and everything, which I've so far paid you $8,000 for. And I've I've checked the quote, and it it said if you need to go to a yeah. It's a stage one and stage three. But if you need to go to stage two, which basically means if you don't accept if we if the design that we don't give you is not acceptable, you then have to go back and do another design. The the and I've got no problem. I don't mind paying money. I I this this is not about paying money because I've got the quote and I see it. But I'm a little bit disturbed by the fact that you've you've put in the thing to AvCad. This should this should improve on their new design. And they tell me I've I've been aware that Stephanie there has been in contact with your good selves talking about this. Because every time I have to get this redesign, I've been able to pay you another $3,000. I have to pay the design people more money. And it and it just keeps going online. So what I I would have thought personally, having had lots of experience in this, that we would have not in the flood. It's the first time I'm with the flood thing, actually. I would have thought we would have been a little bit more than sure then should improve. I would have thought between yeah. Well, Jim, and I'm not being I'm not being horrible. That's very ambiguous because that that means I would have thought that having made done a design and it's not been right, that we would have been in the position to have said, however, what what what would with the conversations you've had with them and now with the design, I would have thought we would have been able to come up with you saying, well, if you do this and do that, that that will that will solve your issue. And and this will be Without you putting your head on the chopping block, basically. Yeah. It's only across the rear of the boundary, isn't it? It's not it's not the it's not the whole sort of the property. It's only on the rear band. It's not across the whole property. It's got a line I see across it. So it's not across the whole property at all. And do you know something? The ironic the irony of all of this is that I brought the property from the gentleman that lives next door who owned that property, who's lived there for forty years, and has said he's never seen a drop of water or flood come through anything in the forty years he's lived there. So that there's the there's the r and are you can you hear me? Okay. Yeah. So there there's the r and a in it that that this yeah. And and and this wasn't disclosed. This is just showing up on a property certificate. It was never disclosed. What what for me, it's annoying because it's never shown in the section 32. Doesn't show anything from Melbourne Water, Yarra Valley Water, or anything. It's just down in the dungeons or something from the council. So, you know, it's yeah. No. Yeah. Yeah. Oh, I would never I would never bought the I would never bought the property. So Yeah. No. No. Which even you yeah. No. No. There's an eight unit there's an eight unit site next door that goes right the way back to the boundary, and it's all done. And then and then all of a sudden, we're saying, is this something that's come in recently, or is it would it have been there on or is it something that would have been on the files for for even a day? Sorry. What year? 2020. Yes. Okay. Thank thank you. Thank you. '28, I think. So they changed the goalpost in '28, I think, basically. That's that's the the height of it. Yeah. Yeah. Yeah. Shit. Yeah. Yeah. That's absolutely. If there's one that was done have you got the site plan up at all? There was one done at Number 34. It was a dual it was done at Dual lock. They put a a place out the back. 30 4 A. That was only completed and sold last year. It was a brand new property. It was sold last year. Does it can you see how far that is off the rear boundary off the boundaries? It looks centrally located on the block to me. Yes. Yes. Yeah. It was just built. Yeah. It was literally I was on the market and sold it earlier on this year. Okay. And what are we looking at here? What we're looking at a one in a 100 year event or one in 50 year or one in a one in a 100, is it? Yeah. Okay. I changed the goalpost in 2019. They made it one in a 100. Don't tell anyone, basically. And you have to try and dig and find it, and it's not until you put in for a property certificate information, which is not which is not compulsory when you do a section 32 for a contract sale. Somewhat? Yeah. That's Yeah. No. Trust me. Someone's gonna be made aware. Someone's gonna be made aware very, very severely when I've once once I get my thing through, it's not worth jumping up and down beforehand because you only put people's backs up at the council. But once it goes through, someone will be aware of it. I I can assure you of that. So the the second thing is then how how long is it gonna take to get this done? Because the longer it goes on, the more it costs me and so on and so forth. It's not just paying you or paying AvCat. It's the holding cost and everything. So I tried to give I tried to sign your they just said AvCat just sent me a form to sign. But when I tried to sign it on the my phone here, which I've done other things because I'm selling other properties and signing things at the moment, I couldn't do it. Can you can you send me that direct? And it might enable me to might might enable me to sign it. If not, I'll send you an email saying unable to sign, but please go ahead as discussed for stage two. It should do, but if you yes. NeilrMack55@Gmail.com. It should be. Yeah. Neil r. Make sure we put the r because no one misses the r out. NeilrMac55@Gmail.com. And if you send it shoot that through to me, I'll I'll send I'll sign it and send it straight back. And yeah. If you can get that on to me and and and on to it and get that sorted for me, I'll I'll be very glad if you can do it as soon as you can because it gets it gets time. I bought this in January. I expect to have a permit through by now. So and I've got nowhere, really. So if you can do that, I'll be really grateful. Thanks, man. Yeah. Stephanie. Yep. Yep. Yeah. Yeah. Yeah. I mean, this is this is this is the snow because anything other than that, it means I'm I'm on a loser. The thumb's going down and it and it's turning into a a a minus event, which I don't want, obviously. Yeah. And a major headache. Yeah. Yeah. Yeah. I am. Yeah. I've been I've just been for five weeks. I've got another week to go. So we're totally opposite here because they're in drought. I believe it was 38 yesterday. Yeah. Wow. Exactly. And they're not set they're not set up to 30 eight degrees day. Trust me. No. No. No. It's it's it's you got and you go upstairs when you we're we're selling a place with four stories at the moment. And you go up to the third story. By the time you get up here, the temperature's risen by about 15 degrees since you're coming down the bottom. And it's and it's hot. No air conditioning. It is hot. So oh, yeah. It wouldn't be any more it wouldn't be any more than that. It might it might be next year. It might well be it might hopefully, they do it. They've and they've got five. They've got five jumping up all over the place. Yeah. Yeah. I just read one this morning. It's three or four houses being lost and yeah. Yeah. It's terrible. Unbelievable, really. So anyway, that's the way it goes. All good. So if I if you can send that email through to me, I'll try and sign it in the box. If I can't sign it, I'll just email you back saying, further to our discussion, haven't been able to sign it. Please proceed with stage two. And if you can if you can get on to it and and get that sorted for me as quick as you can, I'll be very, very grateful. I hope so, Matt. Thank you so much. Thanks, Mary. Thank you. That's great. Much of a life. Thanks for talking to me. 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Good afternoon, Matty. My name is Neil McDonald. You're doing a flood, whatever you call them, for a project that I'm doing through ABCAD Design in Toorak Avenue, Croydon. Are you aware of that, the project?\n\nYeah. You are. I'm actually overseas in The UK at the moment, so I'm ringing from here, from The UK. I just got an email from AvCad the other day where you've you've done this flood modeling and everything, which I've so far paid you $8,000 for. And I've I've checked the quote, and it it said if you need to go to a yeah.\n\nIt's a stage one and stage three. But if you need to go to stage two, which basically means if you don't accept if we if the design that we don't give you is not acceptable, you then have to go back and do another design. The the and I've got no problem. I don't mind paying money. I I this this is not about paying money because I've got the quote and I see it.\n\nBut I'm a little bit disturbed by the fact that you've you've put in the thing to AvCad. This should this should improve on their new design. And they tell me I've I've been aware that Stephanie there has been in contact with your good selves talking about this. Because every time I have to get this redesign, I've been able to pay you another $3,000. I have to pay the design people more money.\n\nAnd it and it just keeps going online. So what I I would have thought personally, having had lots of experience in this, that we would have not in the flood. It's the first time I'm with the flood thing, actually. I would have thought we would have been a little bit more than sure then should improve. I would have thought between yeah.\n\nWell, Jim, and I'm not being I'm not being horrible. That's very ambiguous because that that means I would have thought that having made done a design and it's not been right, that we would have been in the position to have said, however, what what what would with the conversations you've had with them and now with the design, I would have thought we would have been able to come up with you saying, well, if you do this and do that, that that will that will solve your issue. And and this will be Without you putting your head on the chopping block, basically. Yeah. It's only across the rear of the boundary, isn't it?\n\nIt's not it's not the it's not the whole sort of the property. It's only on the rear band. It's not across the whole property. It's got a line I see across it. So it's not across the whole property at all.\n\nAnd do you know something? The ironic the irony of all of this is that I brought the property from the gentleman that lives next door who owned that property, who's lived there for forty years, and has said he's never seen a drop of water or flood come through anything in the forty years he's lived there. So that there's the there's the r and are you can you hear me? Okay. Yeah.\n\nSo there there's the r and a in it that that this yeah. And and and this wasn't disclosed. This is just showing up on a property certificate. It was never disclosed. What what for me, it's annoying because it's never shown in the section 32.\n\nDoesn't show anything from Melbourne Water, Yarra Valley Water, or anything. It's just down in the dungeons or something from the council. So, you know, it's yeah. No. Yeah.\n\nYeah. Oh, I would never I would never bought the I would never bought the property. So Yeah. No. No.\n\nWhich even you yeah. No. No. There's an eight unit there's an eight unit site next door that goes right the way back to the boundary, and it's all done. And then and then all of a sudden, we're saying, is this something that's come in recently, or is it would it have been there on or is it something that would have been on the files for for even a day?\n\nSorry. What year? 2020. Yes. Okay.\n\nThank thank you. Thank you. '28, I think. So they changed the goalpost in '28, I think, basically. That's that's the the height of it.\n\nYeah. Yeah. Yeah. Shit. Yeah.\n\nYeah. That's absolutely. If there's one that was done have you got the site plan up at all? There was one done at Number 34. It was a dual it was done at Dual lock.\n\nThey put a a place out the back. 30 4 A. That was only completed and sold last year. It was a brand new property. It was sold last year.\n\nDoes it can you see how far that is off the rear boundary off the boundaries? It looks centrally located on the block to me. Yes. Yes. Yeah.\n\nIt was just built. Yeah. It was literally I was on the market and sold it earlier on this year. Okay. And what are we looking at here?\n\nWhat we're looking at a one in a 100 year event or one in 50 year or one in a one in a 100, is it? Yeah. Okay. I changed the goalpost in 2019. They made it one in a 100.\n\nDon't tell anyone, basically. And you have to try and dig and find it, and it's not until you put in for a property certificate information, which is not which is not compulsory when you do a section 32 for a contract sale. Somewhat? Yeah. That's Yeah.\n\nNo. Trust me. Someone's gonna be made aware. Someone's gonna be made aware very, very severely when I've once once I get my thing through, it's not worth jumping up and down beforehand because you only put people's backs up at the council. But once it goes through, someone will be aware of it.\n\nI I can assure you of that. So the the second thing is then how how long is it gonna take to get this done? Because the longer it goes on, the more it costs me and so on and so forth. It's not just paying you or paying AvCat. It's the holding cost and everything.\n\nSo I tried to give I tried to sign your they just said AvCat just sent me a form to sign. But when I tried to sign it on the my phone here, which I've done other things because I'm selling other properties and signing things at the moment, I couldn't do it. Can you can you send me that direct? And it might enable me to might might enable me to sign it. If not, I'll send you an email saying unable to sign, but please go ahead as discussed for stage two.\n\nIt should do, but if you yes. NeilrMack55@Gmail.com. It should be. Yeah. Neil r.\n\nMake sure we put the r because no one misses the r out. NeilrMac55@Gmail.com. And if you send it shoot that through to me, I'll I'll send I'll sign it and send it straight back. And yeah. If you can get that on to me and and and on to it and get that sorted for me, I'll I'll be very glad if you can do it as soon as you can because it gets it gets time.\n\nI bought this in January. I expect to have a permit through by now. So and I've got nowhere, really. So if you can do that, I'll be really grateful. Thanks, man.\n\nYeah. Stephanie. Yep. Yep. Yeah.\n\nYeah. Yeah. I mean, this is this is this is the snow because anything other than that, it means I'm I'm on a loser. The thumb's going down and it and it's turning into a a a minus event, which I don't want, obviously. Yeah.\n\nAnd a major headache. Yeah. Yeah. Yeah. I am.\n\nYeah. I've been I've just been for five weeks. I've got another week to go. So we're totally opposite here because they're in drought. I believe it was 38 yesterday.\n\nYeah. Wow. Exactly. And they're not set they're not set up to 30 eight degrees day. Trust me.\n\nNo. No. No. It's it's it's you got and you go upstairs when you we're we're selling a place with four stories at the moment. And you go up to the third story.\n\nBy the time you get up here, the temperature's risen by about 15 degrees since you're coming down the bottom. And it's and it's hot. No air conditioning. It is hot. So oh, yeah.\n\nIt wouldn't be any more it wouldn't be any more than that. It might it might be next year. It might well be it might hopefully, they do it. They've and they've got five. They've got five jumping up all over the place.\n\nYeah. Yeah. I just read one this morning. It's three or four houses being lost and yeah. Yeah.\n\nIt's terrible. Unbelievable, really. So anyway, that's the way it goes. All good. So if I if you can send that email through to me, I'll try and sign it in the box.\n\nIf I can't sign it, I'll just email you back saying, further to our discussion, haven't been able to sign it. Please proceed with stage two. And if you can if you can get on to it and and get that sorted for me as quick as you can, I'll be very, very grateful. I hope so, Matt. Thank you so much.\n\nThanks, Mary. Thank you. That's great. Much of a life. Thanks for talking to me.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.48,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.09362591058015823},{"text":"Good afternoon, Matty.","start":4.7999997,"end":5.94,"sentiment":"neutral","sentiment_score":0.3063546121120453},{"text":"My name is Neil McDonald.","start":6.16,"end":7.44,"sentiment":"neutral","sentiment_score":0.10812937021255493},{"text":"You're doing a flood, whatever you call them, for a project that I'm doing through ABCAD Design in Toorak Avenue, Croydon.","start":7.44,"end":17.685,"sentiment":"neutral","sentiment_score":0.05962823650666645},{"text":"Are you aware of that, the 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Yeah.","start":326.025,"end":329.725,"sentiment":"neutral","sentiment_score":0.0006827348843216896},{"text":"No.","start":330.185,"end":330.685,"sentiment":"neutral","sentiment_score":-0.13085244596004486},{"text":"No.","start":330.745,"end":331.245,"sentiment":"neutral","sentiment_score":-0.2070389688014984}],"sentiment":"negative","sentiment_score":-0.3745036288164556,"num_words":20,"start":318.905,"end":331.245},{"sentences":[{"text":"Which even you yeah.","start":331.385,"end":334.87,"sentiment":"neutral","sentiment_score":-0.15272372215986252},{"text":"No.","start":336.05002,"end":336.55002,"sentiment":"neutral","sentiment_score":-0.0731983482837677},{"text":"No.","start":337.01,"end":337.51,"sentiment":"neutral","sentiment_score":-0.06153194606304169},{"text":"There's an eight unit there's an eight unit site next door that goes right the way back to the boundary, and it's all done.","start":337.57,"end":344.93,"sentiment":"neutral","sentiment_score":0.023797874416535098},{"text":"And then and then all of a sudden, we're saying, is this something that's come in recently, or is it would it have been there on or is it something that would have been on the files for for even a day?","start":344.93,"end":358.47498,"sentiment":"neutral","sentiment_score":-0.06873830647340842}],"sentiment":"neutral","sentiment_score":-0.04252062595656349,"num_words":72,"start":331.385,"end":358.47498},{"sentences":[{"text":"Sorry.","start":366.66,"end":366.9,"sentiment":"neutral","sentiment_score":-0.07007409632205963},{"text":"What 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basically.","start":391.38,"end":394.12003,"sentiment":"neutral","sentiment_score":-0.0012704838067293168},{"text":"That's that's the the height of it.","start":394.58002,"end":396.44,"sentiment":"neutral","sentiment_score":-0.04045534346784864}],"sentiment":"neutral","sentiment_score":0.038466558419168,"num_words":25,"start":379.38498,"end":396.44},{"sentences":[{"text":"Yeah.","start":403.38,"end":403.88,"sentiment":"neutral","sentiment_score":-0.0929335206747055},{"text":"Yeah.","start":405.275,"end":405.755,"sentiment":"neutral","sentiment_score":-0.00006786920130252838},{"text":"Yeah.","start":405.755,"end":406.255,"sentiment":"neutral","sentiment_score":0.009121034294366837},{"text":"Shit.","start":413.35498,"end":413.85498,"sentiment":"neutral","sentiment_score":0.005630796309560537},{"text":"Yeah.","start":414.235,"end":414.735,"sentiment":"neutral","sentiment_score":0.007231756113469601}],"sentiment":"neutral","sentiment_score":-0.014203560631722211,"num_words":5,"start":403.38,"end":414.735},{"sentences":[{"text":"Yeah.","start":415.595,"end":416.07498,"sentiment":"neutral","sentiment_score":0.10063225775957108},{"text":"That's absolutely.","start":416.07498,"end":416.895,"sentiment":"neutral","sentiment_score":0.19686388224363327},{"text":"If there's one that was done have you got the site plan up at all?","start":417.035,"end":420.8,"sentiment":"neutral","sentiment_score":0.04273935010035833},{"text":"There was one done at Number 34.","start":422.94,"end":424.86,"sentiment":"neutral","sentiment_score":0.031405222203050344},{"text":"It was a dual it was done at Dual lock.","start":424.86,"end":426.54,"sentiment":"neutral","sentiment_score":0.0383767232298851}],"sentiment":"neutral","sentiment_score":0.049687258899211884,"num_words":35,"start":415.595,"end":426.54},{"sentences":[{"text":"They put a a place out the back.","start":426.54,"end":428.47998,"sentiment":"neutral","sentiment_score":0.031000324059277773},{"text":"30 4 A.","start":429.1,"end":429.82,"sentiment":"neutral","sentiment_score":0.01782961127658685},{"text":"That was only completed and sold last 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me.","start":441.585,"end":444.32498,"sentiment":"neutral","sentiment_score":0.014509635667006174},{"text":"Yes.","start":458.26498,"end":458.505,"sentiment":"neutral","sentiment_score":0.026218628510832787},{"text":"Yes.","start":458.505,"end":458.82498,"sentiment":"neutral","sentiment_score":0.0426739789545536},{"text":"Yeah.","start":458.82498,"end":459.065,"sentiment":"neutral","sentiment_score":0.06204517185688019}],"sentiment":"neutral","sentiment_score":-0.0011555574435208524,"num_words":28,"start":437.425,"end":459.065},{"sentences":[{"text":"It was just built.","start":459.065,"end":460.025,"sentiment":"neutral","sentiment_score":0.093482356518507},{"text":"Yeah.","start":460.025,"end":460.26498,"sentiment":"neutral","sentiment_score":0.09965147823095322},{"text":"It was literally I was on the market and sold it earlier on this year.","start":460.26498,"end":463.565,"sentiment":"neutral","sentiment_score":0.11045752416054408},{"text":"Okay.","start":479.47,"end":479.97,"sentiment":"neutral","sentiment_score":-0.11572737246751784},{"text":"And what are we looking at here?","start":497.11,"end":498.55,"sentiment":"neutral","sentiment_score":-0.04708838516048023}],"sentiment":"neutral","sentiment_score":0.06018206064722368,"num_words":28,"start":459.065,"end":498.55},{"sentences":[{"text":"What we're looking at a one in a 100 year event or one in 50 year or one in a one in a 100, is it?","start":498.55,"end":506.49,"sentiment":"neutral","sentiment_score":-0.009882767935498403},{"text":"Yeah.","start":506.87,"end":507.35,"sentiment":"neutral","sentiment_score":0.03996674716472626},{"text":"Okay.","start":507.35,"end":507.85,"sentiment":"neutral","sentiment_score":0.04890768975019455},{"text":"I changed the goalpost in 2019.","start":508.115,"end":510.275,"sentiment":"neutral","sentiment_score":0.058022904520233475},{"text":"They made it one in a 100.","start":510.275,"end":511.815,"sentiment":"neutral","sentiment_score":0.05191688771758761}],"sentiment":"neutral","sentiment_score":0.013255563700889669,"num_words":41,"start":498.55,"end":511.815},{"sentences":[{"text":"Don't tell anyone, basically.","start":512.03503,"end":514.695,"sentiment":"neutral","sentiment_score":-0.1470223180949688},{"text":"And you have to try and dig and find it, and it's not until you put in for a property certificate information, which is not which is not compulsory when you do a section 32 for a contract 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thing through, it's not worth jumping up and down beforehand because you only put people's backs up at the council.","start":557.01996,"end":568.625,"sentiment":"negative","sentiment_score":-0.4890035263129643},{"text":"But once it goes through, someone will be aware of it.","start":569.885,"end":572.285,"sentiment":"neutral","sentiment_score":0.09389776330102574}],"sentiment":"neutral","sentiment_score":-0.31880038790404797,"num_words":54,"start":552.62,"end":572.285},{"sentences":[{"text":"I I can assure you of that.","start":572.285,"end":573.985,"sentiment":"neutral","sentiment_score":0.23417398759296962},{"text":"So the the second thing is then how how long is it gonna take to get this done?","start":576.77997,"end":581.82,"sentiment":"neutral","sentiment_score":-0.025639953505661752},{"text":"Because the longer it goes on, the more it costs me and so on and so forth.","start":581.82,"end":586.06,"sentiment":"neutral","sentiment_score":-0.14245986872736147},{"text":"It's not just paying you or paying AvCat.","start":586.06,"end":588.7,"sentiment":"neutral","sentiment_score":-0.17344609647989273},{"text":"It's the holding cost and everything.","start":588.7,"end":590.48,"sentiment":"neutral","sentiment_score":-0.1733999860783418}],"sentiment":"neutral","sentiment_score":-0.06557299476116896,"num_words":56,"start":572.285,"end":590.48},{"sentences":[{"text":"So I tried to give I tried to sign your they just said AvCat just sent me a form to sign.","start":590.745,"end":598.505,"sentiment":"neutral","sentiment_score":-0.039916476678280605},{"text":"But when I tried to sign it on the my phone here, which I've done other things because I'm selling other properties and signing things at the moment, I couldn't do it.","start":598.505,"end":608.98,"sentiment":"neutral","sentiment_score":-0.1742885031271726},{"text":"Can you can you send me that direct?","start":608.98,"end":611.16003,"sentiment":"neutral","sentiment_score":-0.014524279627949},{"text":"And it might enable me to might might enable me to sign it.","start":611.22003,"end":615.72003,"sentiment":"neutral","sentiment_score":0.025361589514292203},{"text":"If not, I'll send you an email saying unable to sign, but please go ahead as discussed for stage two.","start":616.18,"end":624.145,"sentiment":"neutral","sentiment_score":-0.11143306121230126}],"sentiment":"neutral","sentiment_score":-0.08968758412656631,"num_words":94,"start":590.745,"end":624.145},{"sentences":[{"text":"It should do, but if you yes.","start":630.04504,"end":641.72003,"sentiment":"neutral","sentiment_score":0.042967011353799274},{"text":"NeilrMack55@Gmail.com.","start":641.72003,"end":645.10004,"sentiment":"neutral","sentiment_score":0.06058525666594505},{"text":"It should be.","start":645.795,"end":646.695,"sentiment":"neutral","sentiment_score":0.11639665812253952},{"text":"Yeah.","start":648.515,"end":649.015,"sentiment":"neutral","sentiment_score":0.1022392213344574},{"text":"Neil 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man.","start":685.48004,"end":697.16003,"sentiment":"neutral","sentiment_score":0.21162506192922592}],"sentiment":"neutral","sentiment_score":0.22702818783000112,"num_words":32,"start":674.65497,"end":697.16003},{"sentences":[{"text":"Yeah.","start":697.16003,"end":697.66003,"sentiment":"neutral","sentiment_score":0.07429537177085876},{"text":"Stephanie.","start":697.775,"end":698.175,"sentiment":"neutral","sentiment_score":0.07069498300552368},{"text":"Yep.","start":698.175,"end":698.675,"sentiment":"neutral","sentiment_score":0.10179032385349274},{"text":"Yep.","start":703.615,"end":704.115,"sentiment":"neutral","sentiment_score":0.005710657685995102},{"text":"Yeah.","start":706.415,"end":706.915,"sentiment":"neutral","sentiment_score":-0.019678283482789993}],"sentiment":"neutral","sentiment_score":0.04656261056661606,"num_words":5,"start":697.16003,"end":706.915},{"sentences":[{"text":"Yeah.","start":709.855,"end":710.355,"sentiment":"neutral","sentiment_score":-0.024675946682691578},{"text":"Yeah.","start":711.26,"end":711.42,"sentiment":"neutral","sentiment_score":-0.1080196350812912},{"text":"I 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yeah.","start":777.34,"end":781.58,"sentiment":"neutral","sentiment_score":-0.04327987631162008}],"sentiment":"neutral","sentiment_score":-0.07711139129584327,"num_words":34,"start":763.505,"end":781.58},{"sentences":[{"text":"It wouldn't be any more it wouldn't be any more than that.","start":781.58,"end":783.92004,"sentiment":"neutral","sentiment_score":-0.1318715854237477},{"text":"It might it might be next year.","start":784.865,"end":786.725,"sentiment":"neutral","sentiment_score":-0.019208126834460666},{"text":"It might well be it might hopefully, they do it.","start":789.185,"end":793.425,"sentiment":"neutral","sentiment_score":0.017316272482275963},{"text":"They've and they've got five.","start":793.425,"end":794.625,"sentiment":"neutral","sentiment_score":-0.029814733564853667},{"text":"They've got five jumping up all over the place.","start":794.625,"end":797.205,"sentiment":"neutral","sentiment_score":-0.05285315298371845}],"sentiment":"neutral","sentiment_score":-0.050430354250724924,"num_words":43,"start":781.58,"end":797.205},{"sentences":[{"text":"Yeah.","start":799.425,"end":799.925,"sentiment":"neutral","sentiment_score":-0.02310512401163578},{"text":"Yeah.","start":800.18,"end":800.25995,"sentiment":"neutral","sentiment_score":-0.03581201285123825},{"text":"I just read one this morning.","start":800.25995,"end":801.54,"sentiment":"neutral","sentiment_score":-0.06909889789919059},{"text":"It's three or four houses being lost and yeah.","start":801.54,"end":806.33997,"sentiment":"neutral","sentiment_score":-0.13851976725790235},{"text":"Yeah.","start":806.33997,"end":806.81995,"sentiment":"neutral","sentiment_score":-0.28724056482315063}],"sentiment":"neutral","sentiment_score":-0.11152383302234942,"num_words":18,"start":799.425,"end":806.81995},{"sentences":[{"text":"It's terrible.","start":806.81995,"end":807.48,"sentiment":"negative","sentiment_score":-0.5913160443305969},{"text":"Unbelievable, really.","start":808.33997,"end":809.62,"sentiment":"negative","sentiment_score":-0.3520949706435204},{"text":"So anyway, that's the way it goes.","start":809.62,"end":812.20996,"sentiment":"neutral","sentiment_score":0.029918470020805086},{"text":"All good.","start":812.565,"end":812.965,"sentiment":"positive","sentiment_score":0.34413671493530273},{"text":"So if I if you can send that email through to me, I'll try and sign it in the box.","start":812.965,"end":816.72504,"sentiment":"neutral","sentiment_score":0.008525163726881146}],"sentiment":"neutral","sentiment_score":-0.02480654652710214,"num_words":33,"start":806.81995,"end":816.72504},{"sentences":[{"text":"If I can't sign it, I'll just email you back saying, further to our discussion, haven't been able to sign it.","start":816.72504,"end":824.005,"sentiment":"neutral","sentiment_score":-0.05286601380932899},{"text":"Please proceed with stage two.","start":824.005,"end":825.78503,"sentiment":"neutral","sentiment_score":-0.048531006649136545},{"text":"And if you can if you can get on to it and and get that sorted for me as quick as you can, I'll be very, very grateful.","start":826.05,"end":832.07,"sentiment":"neutral","sentiment_score":0.09424581511744431},{"text":"I hope so, Matt.","start":836.05,"end":837.09,"sentiment":"positive","sentiment_score":0.37217768281698227},{"text":"Thank you so much.","start":837.09,"end":838.215,"sentiment":"positive","sentiment_score":0.6247881948947906}],"sentiment":"neutral","sentiment_score":0.08506298404667646,"num_words":62,"start":816.72504,"end":838.215},{"sentences":[{"text":"Thanks, Mary.","start":838.695,"end":839.335,"sentiment":"positive","sentiment_score":0.447912260890007},{"text":"Thank you.","start":839.335,"end":839.99506,"sentiment":"positive","sentiment_score":0.3927167057991028},{"text":"That's great.","start":843.575,"end":844.395,"sentiment":"positive","sentiment_score":0.713999330997467},{"text":"Much of a life.","start":845.49506,"end":846.05505,"sentiment":"positive","sentiment_score":0.6437012851238251},{"text":"Thanks for talking to me.","start":846.05505,"end":847.015,"sentiment":"positive","sentiment_score":0.8152281761169433}],"sentiment":"positive","sentiment_score":0.6506801744302114,"num_words":15,"start":838.695,"end":847.015},{"sentences":[{"text":"Bye bye.","start":847.015,"end":847.755,"sentiment":"positive","sentiment_score":0.373790442943573}],"sentiment":"positive","sentiment_score":0.373790442943573,"num_words":2,"start":847.015,"end":847.755}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. This is Maddie speaking.\n\nChannel 1: Yeah. Good afternoon, Matty. My name is Neil McDonald. You're doing a flood, whatever you call them,\n\nChannel 0: Yes.\n\nChannel 1: for a project that I'm doing through ABCAD Design in Toorak Avenue, Croydon. Are you aware\n\nChannel 0: Yep. Yes.\n\nChannel 1: of that, the project?\n\nChannel 0: Yes.\n\nChannel 1: Yeah. You are.\n\nChannel 0: Yep.\n\nChannel 1: I'm actually overseas in The UK at the moment, so I'm ringing from here, from The UK.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: I just got an email from AvCad the other day where you've\n\nChannel 0: Yep.\n\nChannel 1: you've done this flood modeling and everything, which I've so far paid you $8,000 for.\n\nChannel 0: Yes.\n\nChannel 1: And I've I've checked the quote, and it it said if you need to go to a yeah. It's a stage one and stage three. But if you need to go to stage two, which basically means if you don't accept if we if the design that we\n\nChannel 0: Yep.\n\nChannel 1: don't give you is not acceptable, you then have to go back and do another design. The the and I've got no problem. I don't mind paying money. I I this this is not about paying money because I've got the quote and I see it. But I'm\n\nChannel 0: Yes.\n\nChannel 1: a little bit disturbed by the fact that you've you've put in the thing to AvCad. This should this should improve on their new design.\n\nChannel 0: Yep.\n\nChannel 1: And they tell me I've I've been aware that Stephanie there has been in contact with your good selves talking about this. Because every time I have to get this redesign, I've been able to pay you another $3,000. I have to pay the design people more money. And\n\nChannel 0: Yeah.\n\nChannel 1: it and it\n\nChannel 0: No.\n\nChannel 1: just keeps\n\nChannel 0: Yeah.\n\nChannel 1: going\n\nChannel 0: Definite\n\nChannel 1: online. So what\n\nChannel 0: yeah.\n\nChannel 1: I\n\nChannel 0: No.\n\nChannel 1: I would have thought personally, having had lots of experience in this, that we would have not in the flood. It's the first time I'm with the flood thing, actually. I would have thought we would have been a little bit more than sure then should improve. I would have\n\nChannel 0: Well,\n\nChannel 1: thought\n\nChannel 0: yeah.\n\nChannel 1: between\n\nChannel 0: I guess I didn't wanna yeah. So that was emailed from me. I didn't wanna say that that's definitely gonna be the design that will fix everything and mean that there's no off-site impact. It is a lot\n\nChannel 1: yeah.\n\nChannel 0: better than the design that we've run previously, and I think it definitely will work a lot better. But I can't guarantee that it will be the one that solves everything. It's why I use that wording.\n\nChannel 1: Well, Jim, and I'm not being I'm not being horrible. That's very ambiguous because that that means I\n\nChannel 0: Yeah.\n\nChannel 1: would have thought that having made done a design and it's not\n\nChannel 0: Mhmm.\n\nChannel 1: been right, that we would have been in the position to have said, however, what what what would with the conversations you've had with them and\n\nChannel 0: Yes.\n\nChannel 1: now with the design, I would have thought we would have been able to come up with you saying, well, if you do this and do that, that that will that will solve your issue.\n\nChannel 0: Yep.\n\nChannel 1: And\n\nChannel 0: I\n\nChannel 1: and\n\nChannel 0: think\n\nChannel 1: this\n\nChannel 0: so.\n\nChannel 1: will be\n\nChannel 0: Yeah. Yeah. So we've made as many recommendations as we can without then being able to run it in the model to see how it goes. And the problem\n\nChannel 1: Without\n\nChannel 0: is\n\nChannel 1: you\n\nChannel 0: that\n\nChannel 1: putting\n\nChannel 0: with\n\nChannel 1: your head on\n\nChannel 0: the\n\nChannel 1: the chopping block, basically.\n\nChannel 0: well, well, I don't wanna guarantee that it's gonna work if it's southern. That's the because at the moment, the properties to the northeast are getting a lot of water on them from that welling at the rear. And we have moved it off that northern boundary and off that eastern boundary. So it definitely will improve it, but whether it's gonna take all that water that had been pushed onto those neighboring properties off, I can't tell you that until it's yeah.\n\nChannel 1: Yeah.\n\nChannel 0: And it's not about yeah. It's more about not saying to you that we can definitely get it done because there are limitations within that site that mean that there are gonna be issues.\n\nChannel 1: It's only across the rear of the boundary, isn't it? It's not it's not the it's not the whole sort of the property. It's only on the rear\n\nChannel 0: It's\n\nChannel 1: band. It's\n\nChannel 0: about\n\nChannel 1: not across the whole property. It's got a line\n\nChannel 0: yeah.\n\nChannel 1: I see across it. So it's not across the whole\n\nChannel 0: I'm getting\n\nChannel 1: property\n\nChannel 0: a little bit of\n\nChannel 1: at all. And do you know something? The ironic the irony of all of this is\n\nChannel 0: yeah.\n\nChannel 1: that I brought the property from the gentleman that lives next door\n\nChannel 0: Yep.\n\nChannel 1: who owned that property, who's lived there for forty years, and has said he's never seen a drop of water or flood come through anything\n\nChannel 0: Yeah.\n\nChannel 1: in the forty\n\nChannel 0: Okay.\n\nChannel 1: years\n\nChannel 0: Was\n\nChannel 1: he's\n\nChannel 0: that\n\nChannel 1: lived there.\n\nChannel 0: I'm just pulling\n\nChannel 1: So\n\nChannel 0: it\n\nChannel 1: that\n\nChannel 0: up\n\nChannel 1: there's\n\nChannel 0: now\n\nChannel 1: the\n\nChannel 0: so\n\nChannel 1: there's\n\nChannel 0: I can\n\nChannel 1: the\n\nChannel 0: see.\n\nChannel 1: r and are you can you hear me? Okay.\n\nChannel 0: Yeah. Yeah. Yeah.\n\nChannel 1: Yeah. So there there's the r and a in it that that this yeah. And and and this wasn't disclosed. This is just showing up on a property certificate. It was never disclosed.\n\nWhat what for me, it's annoying because it's never shown in the section 32. Doesn't show anything from Melbourne Water, Yarra Valley Water, or anything. It's just down in the dungeons or something from the council. So, you\n\nChannel 0: Yeah.\n\nChannel 1: know,\n\nChannel 0: And\n\nChannel 1: it's\n\nChannel 0: which is\n\nChannel 1: yeah.\n\nChannel 0: an issue that we have as well because the the council doesn't make any of those models available, and you can't see it in any of the Victorian or the Melbourne planning schemes until\n\nChannel 1: No.\n\nChannel 0: council see it. Yeah. Which is really I can understand why you'd be frustrated\n\nChannel 1: Yeah.\n\nChannel 0: at that because,\n\nChannel 1: Yeah. Oh,\n\nChannel 0: yeah, we\n\nChannel 1: I\n\nChannel 0: get\n\nChannel 1: would\n\nChannel 0: a\n\nChannel 1: never\n\nChannel 0: lot of\n\nChannel 1: I\n\nChannel 0: people\n\nChannel 1: would never bought the I would never bought the property.\n\nChannel 0: yeah. Yep. Fair enough. And,\n\nChannel 1: So\n\nChannel 0: yeah, until council get get to it, you don't know because\n\nChannel 1: Yeah.\n\nChannel 0: yeah.\n\nChannel 1: No.\n\nChannel 0: Yep.\n\nChannel 1: No.\n\nChannel 0: Especially\n\nChannel 1: Which even\n\nChannel 0: if the neighbor's\n\nChannel 1: you\n\nChannel 0: telling you that\n\nChannel 1: yeah.\n\nChannel 0: there's never. Yeah. Yeah.\n\nChannel 1: No. No. There's an eight unit there's an eight unit site next door\n\nChannel 0: Yes.\n\nChannel 1: that goes\n\nChannel 0: I did\n\nChannel 1: right the\n\nChannel 0: all\n\nChannel 1: way\n\nChannel 0: around\n\nChannel 1: back to the\n\nChannel 0: it.\n\nChannel 1: boundary, and\n\nChannel 0: Yep.\n\nChannel 1: it's all done. And then and then all of a sudden, we're saying, is this something that's come in recently, or is it\n\nChannel 0: I'm\n\nChannel 1: would it\n\nChannel 0: actually\n\nChannel 1: have been there\n\nChannel 0: just gonna\n\nChannel 1: on\n\nChannel 0: check that when the model\n\nChannel 1: or is\n\nChannel 0: is\n\nChannel 1: it\n\nChannel 0: built.\n\nChannel 1: something that\n\nChannel 0: Just\n\nChannel 1: would have been on the files for for even a\n\nChannel 0: because\n\nChannel 1: day?\n\nChannel 0: I know this council, we did a lot of them modeling around 2020, I believe.\n\nChannel 1: Sorry. What\n\nChannel 0: Let me\n\nChannel 1: year?\n\nChannel 0: just 2020.\n\nChannel 1: 2020. Yes.\n\nChannel 0: Let me just, just yeah. I'm just trying to find the actual file that tells\n\nChannel 1: Okay.\n\nChannel 0: us. Because\n\nChannel 1: Thank\n\nChannel 0: they've\n\nChannel 1: thank\n\nChannel 0: we've\n\nChannel 1: you.\n\nChannel 0: given\n\nChannel 1: Thank\n\nChannel 0: council\n\nChannel 1: you.\n\nChannel 0: has given their model to you. Alright. It was a 2018 model. So that's when they did it.\n\nChannel 1: '28, I think. So they changed the goalpost in '28, I think, basically. That's that's\n\nChannel 0: Yeah.\n\nChannel 1: the\n\nChannel 0: Because\n\nChannel 1: the height\n\nChannel 0: I don't\n\nChannel 1: of it.\n\nChannel 0: yeah. Possibly, it wasn't modeled previously. So development was absolutely able to happen because no one was aware\n\nChannel 1: Yeah.\n\nChannel 0: of that flood risk there. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Because,\n\nChannel 1: Yeah.\n\nChannel 0: yeah, like, the whole area is there's all around your lot, there are those places that go all the way to the back\n\nChannel 1: Shit.\n\nChannel 0: with multiple\n\nChannel 1: Yeah.\n\nChannel 0: dwelling. Yeah.\n\nChannel 1: Yeah. That's absolutely. If there's one that was done have you got the site plan up at all?\n\nChannel 0: Yeah. I'm looking at it.\n\nChannel 1: There was one done at Number 34. It was a dual it was done at Dual lock. They put a a place out the back. 30\n\nChannel 0: Yep.\n\nChannel 1: 4 A. That was only completed and sold last year. It was a brand new property. It was sold last year.\n\nChannel 0: Yeah. Let\n\nChannel 1: Does it\n\nChannel 0: me look\n\nChannel 1: can\n\nChannel 0: at\n\nChannel 1: you\n\nChannel 0: it.\n\nChannel 1: see how far that is off the rear boundary off the boundaries? It looks centrally located on the block to me.\n\nChannel 0: Just trying to see oh, I don't know. The aerial imagery that I'm using is not built yet. Shows you how new it is.\n\nChannel 1: Yes. Yes. Yeah. It was just built. Yeah.\n\nIt was literally I was on the market and sold it earlier on this year.\n\nChannel 0: Yeah. And so I think something for that site is because the site the thirty six to thirty eight has been developed. That's actually limiting how much water is getting onto that 34. So I\n\nChannel 1: Okay.\n\nChannel 0: think because they yeah. They're more protected, and there's more water flow that would be getting through that area in their, like, existing scenario. Whereas for you, because the sites to the north are undeveloped in that backyard, that water's just coming straight through.\n\nChannel 1: And what are we looking at here? What we're looking at a one in a 100 year event or one in\n\nChannel 0: Yeah.\n\nChannel 1: 50 year\n\nChannel 0: One in a\n\nChannel 1: or\n\nChannel 0: 100\n\nChannel 1: one\n\nChannel 0: is\n\nChannel 1: in\n\nChannel 0: what?\n\nChannel 1: a\n\nChannel 0: That's\n\nChannel 1: one in\n\nChannel 0: the\n\nChannel 1: a\n\nChannel 0: one.\n\nChannel 1: 100, is it?\n\nChannel 0: Yep.\n\nChannel 1: Yeah. Okay. I changed the goalpost in 2019. They made it one in a 100. Don't tell anyone, basically.\n\nAnd you have to try and dig and find it, and it's not until you put in for\n\nChannel 0: Yep.\n\nChannel 1: a property certificate information, which is not which is not compulsory when you do a section 32 for\n\nChannel 0: Yep.\n\nChannel 1: a contract sale.\n\nChannel 0: And he yeah.\n\nChannel 1: Somewhat?\n\nChannel 0: And\n\nChannel 1: Yeah.\n\nChannel 0: yeah. Like, I can complete we actually did one recently\n\nChannel 1: That's\n\nChannel 0: nearby, which was almost the exact very similar footprint just being put back down, so just one dwelling still. And they had to go through this whole process as well because of that exact same thing as you. They weren't aware\n\nChannel 1: Yeah.\n\nChannel 0: that there was a flood risk until\n\nChannel 1: No.\n\nChannel 0: they got to the very end.\n\nChannel 1: Trust me. Someone's\n\nChannel 0: Yeah.\n\nChannel 1: gonna be made aware. Someone's gonna be made aware very, very severely when I've once once I get my thing through,\n\nChannel 0: Yeah.\n\nChannel 1: it's\n\nChannel 0: Yep.\n\nChannel 1: not worth jumping up and down beforehand because you only put people's backs up at the council.\n\nChannel 0: Yes.\n\nChannel 1: But once it goes through, someone will be aware of it. I I can assure you of that. So the the second thing is then how how long is it gonna take to get this done? Because the longer it goes on, the more it costs me and so on and\n\nChannel 0: Yeah.\n\nChannel 1: so forth. It's not just paying you or paying AvCat. It's the holding cost and everything. So\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: Yeah.\n\nChannel 1: tried to give I tried to sign your they just said\n\nChannel 0: Oh,\n\nChannel 1: AvCat\n\nChannel 0: yes.\n\nChannel 1: just sent me a form to sign. But when I tried to sign it on the my phone here, which I've done other things because I'm selling other properties and signing things at the moment, I couldn't\n\nChannel 0: Yep.\n\nChannel 1: do it. Can you can you send me that direct? And it\n\nChannel 0: Yeah. Yeah. Sure.\n\nChannel 1: might enable me to might might enable me to sign it. If not, I'll send you an email saying unable to sign, but please go ahead as discussed for\n\nChannel 0: Yep.\n\nChannel 1: stage two.\n\nChannel 0: Let me just make sure I've got your I'm I believe we do.\n\nChannel 1: It should do,\n\nChannel 0: Email.\n\nChannel 1: but\n\nChannel 0: I'm\n\nChannel 1: if\n\nChannel 0: sure\n\nChannel 1: you\n\nChannel 0: we would, so I'll just double check quickly. Yep. Okay. Yeah. We do have it.\n\nChannel 1: yes. NeilrMack55@Gmail.com. It should be.\n\nChannel 0: Yes. Yep.\n\nChannel 1: Yeah. Neil\n\nChannel 0: Yep.\n\nChannel 1: r. Make sure we put the r because no one misses the r out. NeilrMac55@Gmail.com. And if you send it shoot that through to me, I'll I'll send I'll sign it and send it straight back. And\n\nChannel 0: And then we can get started on it, like, first thing Monday.\n\nChannel 1: yeah. If you can get that on to me and and and on to it and get that sorted for me, I'll I'll be very glad if you can do it as soon as you can because\n\nChannel 0: Yep.\n\nChannel 1: it gets it gets time. I bought this in January. I expect to have a permit through by now. So\n\nChannel 0: Yep.\n\nChannel 1: and I've got nowhere, really. So if you can do that, I'll be really grateful.\n\nChannel 0: Yeah. No. Sure thing. And,\n\nChannel 1: Thanks,\n\nChannel 0: yeah, I'll keep you posted on how things do go. But yeah. Basically because we sat down with Stephanie. Stephanie? Is that right?\n\nChannel 1: man. Yeah. Stephanie. Yep.\n\nChannel 0: Yep. And, yeah, like, I do think that this new design will work a lot better. It\n\nChannel 1: Yep.\n\nChannel 0: might we might still need to tweak a few things,\n\nChannel 1: Yeah.\n\nChannel 0: but compared to what we were modeling before, definitely, it's on.\n\nChannel 1: Yeah.\n\nChannel 0: Yep.\n\nChannel 1: Yeah. I mean, this is this is this is the snow because anything other than that, it means I'm I'm on a loser. The\n\nChannel 0: Yep.\n\nChannel 1: thumb's going\n\nChannel 0: Yep.\n\nChannel 1: down and it and it's turning into a a a minus event, which I\n\nChannel 0: Yes.\n\nChannel 1: don't want,\n\nChannel 0: I'm a bit\n\nChannel 1: obviously.\n\nChannel 0: of a headache.\n\nChannel 1: Yeah.\n\nChannel 0: It's\n\nChannel 1: And\n\nChannel 0: like\n\nChannel 1: a\n\nChannel 0: a\n\nChannel 1: major\n\nChannel 0: yeah.\n\nChannel 1: headache.\n\nChannel 0: Is\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: it are you\n\nChannel 1: Yeah.\n\nChannel 0: on a holiday over in The UK at the moment?\n\nChannel 1: I am. Yeah. I've been I've just\n\nChannel 0: So\n\nChannel 1: been\n\nChannel 0: this is\n\nChannel 1: for five weeks. I've got another week to go. So we're totally opposite\n\nChannel 0: well\n\nChannel 1: here because they're in drought.\n\nChannel 0: oh, yeah. Actually, I have seen that it's been quiet and quiet for it.\n\nChannel 1: I believe it was 38 yesterday.\n\nChannel 0: Oh, wow.\n\nChannel 1: Yeah. Wow.\n\nChannel 0: Yeah.\n\nChannel 1: Exactly.\n\nChannel 0: That's\n\nChannel 1: And they're not set they're not set up to 30\n\nChannel 0: yeah.\n\nChannel 1: eight degrees day. Trust\n\nChannel 0: No.\n\nChannel 1: me.\n\nChannel 0: Not at all. Yeah.\n\nChannel 1: No. No. No. It's it's it's you got and you go upstairs when you we're we're selling a place with four stories at the moment. And you go up to\n\nChannel 0: Yep.\n\nChannel 1: the third story. By the time you get up here, the temperature's risen by about 15 degrees since you're coming down the bottom.\n\nChannel 0: Oh, no. Oh,\n\nChannel 1: And it's\n\nChannel 0: wow.\n\nChannel 1: and it's hot. No air conditioning. It is hot.\n\nChannel 0: Yeah. Because I I think I heard recently in The UK, it's, like, 20\n\nChannel 1: So\n\nChannel 0: percent of properties have air conditioning or something because\n\nChannel 1: oh,\n\nChannel 0: it says\n\nChannel 1: yeah.\n\nChannel 0: yeah.\n\nChannel 1: It wouldn't be any more it wouldn't be any more than that.\n\nChannel 0: Yeah.\n\nChannel 1: It might it might\n\nChannel 0: So\n\nChannel 1: be next year. It might well\n\nChannel 0: well,\n\nChannel 1: be\n\nChannel 0: hopefully\n\nChannel 1: it might\n\nChannel 0: okay.\n\nChannel 1: hopefully,\n\nChannel 0: Yeah.\n\nChannel 1: they\n\nChannel 0: Yeah.\n\nChannel 1: do it.\n\nChannel 0: Well, hopefully\n\nChannel 1: They've and they've got five. They've got five jumping up\n\nChannel 0: oh,\n\nChannel 1: all over the place.\n\nChannel 0: in The UK?\n\nChannel 1: Yeah. Yeah. I just read one this morning. It's three or four houses being lost and\n\nChannel 0: Oh,\n\nChannel 1: yeah.\n\nChannel 0: it's\n\nChannel 1: Yeah.\n\nChannel 0: terrible.\n\nChannel 1: It's terrible.\n\nChannel 0: Yeah. No. Very\n\nChannel 1: Unbelievable,\n\nChannel 0: yeah.\n\nChannel 1: really. So anyway, that's the way it goes. All good. So if I if you can send that email through to me, I'll try and sign it in the box. If I can't sign it, I'll just email\n\nChannel 0: Yeah. I\n\nChannel 1: you\n\nChannel 0: did\n\nChannel 1: back\n\nChannel 0: send an email. Yep.\n\nChannel 1: saying, further to our discussion, haven't been able to sign it. Please proceed with stage two. And if you can if you can get on to it and and get that sorted for me as quick as you can, I'll be very,\n\nChannel 0: Yeah.\n\nChannel 1: very grateful.\n\nChannel 0: And, hopefully, you'll have some good news in your holiday with\n\nChannel 1: I hope so, Matt. Thank you so much. Thanks, Mary.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you.\n\nChannel 0: Yeah. Well, thanks for calling, and I'll send that through now. And, yes,\n\nChannel 1: That's\n\nChannel 0: enjoy\n\nChannel 1: great.\n\nChannel 0: the rest of your holiday.\n\nChannel 1: Much of a life. Thanks for talking to me. Bye bye.\n\nChannel 0: Bye. See you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.0,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.019996413961052895},{"text":"This is Maddie speaking.","start":2.3999999,"end":3.54,"sentiment":"neutral","sentiment_score":0.024381481111049652}],"sentiment":"neutral","sentiment_score":0.0235044676810503,"channel":0,"num_words":5,"start":2.0,"end":3.54},{"sentences":[{"text":"Yeah.","start":4.48,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.09362591058015823},{"text":"Good afternoon, Matty.","start":4.7999997,"end":5.94,"sentiment":"neutral","sentiment_score":0.3063546121120453},{"text":"My name is Neil McDonald.","start":6.16,"end":7.44,"sentiment":"neutral","sentiment_score":0.10812937021255493},{"text":"You're doing a flood, whatever you call them,","start":7.44,"end":11.62,"sentiment":"neutral","sentiment_score":0.0647637345828116}],"sentiment":"neutral","sentiment_score":0.1218497926259742,"channel":1,"num_words":17,"start":4.48,"end":11.62},{"sentences":[{"text":"Yes.","start":12.08,"end":12.555,"sentiment":"neutral","sentiment_score":0.1062348484992981}],"sentiment":"neutral","sentiment_score":0.1062348484992981,"channel":0,"num_words":1,"start":12.08,"end":12.555},{"sentences":[{"text":"for a project that I'm doing through ABCAD Design in Toorak Avenue, Croydon.","start":12.24,"end":17.685,"sentiment":"neutral","sentiment_score":0.056467929998269446},{"text":"Are you 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terrible.","start":806.81995,"end":807.48,"sentiment":"negative","sentiment_score":-0.5913160443305969}],"sentiment":"negative","sentiment_score":-0.5913160443305969,"channel":1,"num_words":2,"start":806.81995,"end":807.48},{"sentences":[{"text":"Yeah.","start":807.035,"end":807.435,"sentiment":"neutral","sentiment_score":-0.1986561119556427},{"text":"No.","start":807.435,"end":807.935,"sentiment":"neutral","sentiment_score":-0.31087830662727356},{"text":"Very","start":808.235,"end":808.515,"sentiment":"negative","sentiment_score":-0.3964439928531647}],"sentiment":"neutral","sentiment_score":-0.301992803812027,"channel":0,"num_words":3,"start":807.035,"end":808.515},{"sentences":[{"text":"Unbelievable,","start":808.33997,"end":808.83997,"sentiment":"negative","sentiment_score":-0.4976950883865357}],"sentiment":"negative","sentiment_score":-0.4976950883865357,"channel":1,"num_words":1,"start":808.33997,"end":808.83997},{"sentences":[{"text":"yeah.","start":808.795,"end":809.295,"sentiment":"negative","sentiment_score":-0.38281992077827454}],"sentiment":"negative","sentiment_score":-0.38281992077827454,"channel":0,"num_words":1,"start":808.795,"end":809.295},{"sentences":[{"text":"really.","start":809.13995,"end":809.62,"sentiment":"neutral","sentiment_score":-0.2064948529005051},{"text":"So anyway, that's the way it goes.","start":809.62,"end":812.20996,"sentiment":"neutral","sentiment_score":0.029918470020805086},{"text":"All good.","start":812.565,"end":812.965,"sentiment":"positive","sentiment_score":0.34413671493530273},{"text":"So if I if you can send that email through to me, I'll try and sign it in the box.","start":812.965,"end":816.72504,"sentiment":"neutral","sentiment_score":0.008525163726881146},{"text":"If I can't sign it, I'll just 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an email.","start":819.035,"end":819.9,"sentiment":"neutral","sentiment_score":-0.011975132239361605},{"text":"Yep.","start":820.14,"end":820.64,"sentiment":"neutral","sentiment_score":-0.0067811585031449795}],"sentiment":"neutral","sentiment_score":-0.010676638805307448,"channel":0,"num_words":4,"start":819.035,"end":820.64},{"sentences":[{"text":"saying, further to our discussion, haven't been able to sign it.","start":820.405,"end":824.005,"sentiment":"neutral","sentiment_score":-0.07163567942651836},{"text":"Please proceed with stage two.","start":824.005,"end":825.78503,"sentiment":"neutral","sentiment_score":-0.048531006649136545},{"text":"And if you can if you can get on to it and and get that sorted for me as quick as you can, I'll be very,","start":826.05,"end":831.33,"sentiment":"neutral","sentiment_score":0.06490347276513393}],"sentiment":"neutral","sentiment_score":0.015639113927526132,"channel":1,"num_words":42,"start":820.405,"end":831.33},{"sentences":[{"text":"Yeah.","start":831.26,"end":831.76,"sentiment":"neutral","sentiment_score":0.24811629951000216}],"sentiment":"neutral","sentiment_score":0.24811629951000216,"channel":0,"num_words":1,"start":831.26,"end":831.76},{"sentences":[{"text":"very grateful.","start":831.33,"end":832.07,"sentiment":"positive","sentiment_score":0.47569626569747925}],"sentiment":"positive","sentiment_score":0.47569626569747925,"channel":1,"num_words":2,"start":831.33,"end":832.07},{"sentences":[{"text":"And, hopefully, you'll have some good news in your holiday with","start":832.54004,"end":835.305,"sentiment":"positive","sentiment_score":0.5248118720271371}],"sentiment":"positive","sentiment_score":0.5248118720271371,"channel":0,"num_words":11,"start":832.54004,"end":835.305},{"sentences":[{"text":"I hope so, Matt.","start":836.05,"end":837.09,"sentiment":"positive","sentiment_score":0.37217768281698227},{"text":"Thank you so much.","start":837.09,"end":838.215,"sentiment":"positive","sentiment_score":0.6247881948947906},{"text":"Thanks, Mary.","start":838.695,"end":839.335,"sentiment":"positive","sentiment_score":0.447912260890007}],"sentiment":"positive","sentiment_score":0.4883688032627106,"channel":1,"num_words":10,"start":836.05,"end":839.335},{"sentences":[{"text":"Yeah.","start":839.065,"end":839.565,"sentiment":"neutral","sentiment_score":0.2976331114768982}],"sentiment":"neutral","sentiment_score":0.2976331114768982,"channel":0,"num_words":1,"start":839.065,"end":839.565},{"sentences":[{"text":"Thank you.","start":839.335,"end":839.99506,"sentiment":"positive","sentiment_score":0.3927167057991028}],"sentiment":"positive","sentiment_score":0.3927167057991028,"channel":1,"num_words":2,"start":839.335,"end":839.99506},{"sentences":[{"text":"Yeah.","start":839.945,"end":840.265,"sentiment":"neutral","sentiment_score":0.2047336995601654},{"text":"Well, thanks for calling, and I'll send that through now.","start":840.265,"end":842.52496,"sentiment":"positive","sentiment_score":0.3427829578518867},{"text":"And, yes,","start":842.665,"end":843.705,"sentiment":"neutral","sentiment_score":0.31201882660388947}],"sentiment":"neutral","sentiment_score":0.3274308408682163,"channel":0,"num_words":13,"start":839.945,"end":843.705},{"sentences":[{"text":"That's","start":843.575,"end":843.895,"sentiment":"positive","sentiment_score":0.6298270225524902}],"sentiment":"positive","sentiment_score":0.6298270225524902,"channel":1,"num_words":1,"start":843.575,"end":843.895},{"sentences":[{"text":"enjoy","start":843.705,"end":844.02496,"sentiment":"positive","sentiment_score":0.8272951245307922}],"sentiment":"positive","sentiment_score":0.8272951245307922,"channel":0,"num_words":1,"start":843.705,"end":844.02496},{"sentences":[{"text":"great.","start":843.895,"end":844.395,"sentiment":"positive","sentiment_score":0.7981716394424438}],"sentiment":"positive","sentiment_score":0.7981716394424438,"channel":1,"num_words":1,"start":843.895,"end":844.395},{"sentences":[{"text":"the rest of your holiday.","start":844.02496,"end":845.085,"sentiment":"positive","sentiment_score":0.7669085264205933}],"sentiment":"positive","sentiment_score":0.7669085264205933,"channel":0,"num_words":5,"start":844.02496,"end":845.085},{"sentences":[{"text":"Much of a life.","start":845.49506,"end":846.05505,"sentiment":"positive","sentiment_score":0.6437012851238251},{"text":"Thanks for talking to me.","start":846.05505,"end":847.015,"sentiment":"positive","sentiment_score":0.8152281761169433},{"text":"Bye bye.","start":847.015,"end":847.755,"sentiment":"positive","sentiment_score":0.373790442943573}],"sentiment":"positive","sentiment_score":0.672593355178833,"channel":1,"num_words":11,"start":845.49506,"end":847.755},{"sentences":[{"text":"Bye.","start":847.865,"end":848.185,"sentiment":"neutral","sentiment_score":0.2981765568256378},{"text":"See you.","start":848.185,"end":848.585,"sentiment":"positive","sentiment_score":0.40994198620319366},{"text":"Bye.","start":848.585,"end":849.085,"sentiment":"neutral","sentiment_score":-0.12120475620031355}],"sentiment":"neutral","sentiment_score":0.2492139432579279,"channel":0,"num_words":4,"start":847.865,"end":849.085}]},"summary":{"result":"success","short":"A customer named Matty is calling a flood company to address a potential issue with a design that did not solve his problem. He expresses frustration with the lack of information and the lack of models available. The speaker also discusses the positioning of a property and the potential flood risk. The process of obtaining a permit and a new design is discussed, as well as the need for a permit and a design. The customer is unable to sign a form on their phone and is advised to send an email to help them sign it and get started on the project. The agent assures the customer that they will keep them posted on progress."},"intents":{"segments":[{"text":"for a project that I'm doing through ABCAD Design in Toorak Avenue, Croydon. Are you aware Yep.","start_word":23,"end_word":39,"intents":[{"intent":"Update project information","confidence_score":0.004093469}]},{"text":"I would have thought we would have been a little bit more than sure then should improve.","start_word":318,"end_word":334,"intents":[{"intent":"Improve design","confidence_score":0.81226116}]},{"text":"I didn't wanna say that that's definitely gonna be the design that will fix everything and mean that there's no off-site impact.","start_word":353,"end_word":374,"intents":[{"intent":"Fix off-site impact","confidence_score":0.008571154}]},{"text":"But I can't guarantee that it will be the one that solves everything. It's why I use that wording.","start_word":398,"end_word":416,"intents":[{"intent":"Solve issue","confidence_score":0.68302107}]},{"text":"So we've made as many recommendations as we can without then being able to run it in the model to see how it goes.","start_word":522,"end_word":545,"intents":[{"intent":"Run model","confidence_score":0.105420545}]},{"text":"That's the because at the moment, the properties to the northeast are getting a lot of water on them from that welling at the rear.","start_word":576,"end_word":600,"intents":[{"intent":"Improve water","confidence_score":0.0751349}]},{"text":"And we have moved it off that northern boundary and off that eastern boundary.","start_word":601,"end_word":614,"intents":[{"intent":"Remove from properties","confidence_score":0.060761422}]},{"text":"that I brought the property from the gentleman that lives next door Yep. who owned that property, who's lived there for forty years, and has said he's never seen a drop of water or flood come through anything Yeah.","start_word":757,"end_word":795,"intents":[{"intent":"Address water concerns","confidence_score":0.015823318}]},{"text":"And then and then all of a sudden, we're saying, is this something that's come in recently, or is it I'm would it actually have been there just gonna on check that when the model or is is it built.","start_word":1058,"end_word":1097,"intents":[{"intent":"Check model status","confidence_score":0.04018184}]},{"text":"tried to give I tried to sign your they just said Oh, AvCat yes. just sent me a form to sign. But when I tried to sign it on the my phone here, which I've done other things because I'm selling other properties and signing things at the moment, I couldn't Yep. do it. Can you can you send me that direct? And it Yeah.","start_word":1787,"end_word":1851,"intents":[{"intent":"Sign form","confidence_score":0.070850626}]},{"text":"Can you can you send me that direct? And it Yeah. Yeah.","start_word":1841,"end_word":1852,"intents":[{"intent":"Send email","confidence_score":0.83320624}]},{"text":"It should do, Email. but I'm if sure you we would, so I'll just double check quickly. Yep. Okay.","start_word":1899,"end_word":1917,"intents":[{"intent":"Confirm email","confidence_score":0.07660861}]},{"text":"And And then we can get started on it, like, first thing Monday. yeah.","start_word":1969,"end_word":1982,"intents":[{"intent":"Start work","confidence_score":0.09936077}]},{"text":"I expect to have a permit through by now. So Yep.","start_word":2030,"end_word":2040,"intents":[{"intent":"Request permit","confidence_score":0.019314898}]},{"text":"And, Thanks, yeah, I'll keep you posted on how things do go. But yeah.","start_word":2060,"end_word":2073,"intents":[{"intent":"Update status","confidence_score":0.009374241}]},{"text":"So if I if you can send that email through to me, I'll try and sign it in the box. If I can't sign it, I'll just email Yeah.","start_word":2479,"end_word":2507,"intents":[{"intent":"Send email","confidence_score":0.2343932},{"intent":"Send email","confidence_score":0.063723736}]}]},"sentiments":{"segments":[{"text":"Hello. This is Maddie speaking. Yeah. Good afternoon, Matty. My name is Neil McDonald. You're doing a flood, whatever you call them, Yes. for a project that I'm doing through ABCAD Design in Toorak Avenue, Croydon. Are you aware Yep. Yes. of that, the project? Yes. Yeah. You are. Yep. I'm actually overseas in The UK at the moment, so I'm ringing from here, from The UK. Yeah. Okay. I just got an email from AvCad the other day where you've Yep. you've done this flood modeling and everything, which I've so far paid you $8,000 for. Yes. And I've I've checked the quote, and it it said if you need to go to a yeah. It's a stage one and stage three. But if you need to go to stage two, which basically means if you don't accept if we if the design that we Yep.","start_word":0,"end_word":146,"sentiment":"neutral","sentiment_score":0.02417321875691414},{"text":"don't give you is not acceptable, you then have to go back and do another design.","start_word":147,"end_word":162,"sentiment":"negative","sentiment_score":-0.33698493242263794},{"text":"The the and I've got no problem. I don't mind paying money. I I this this is not about paying money because I've got the quote and I see it. But I'm Yes.","start_word":163,"end_word":195,"sentiment":"neutral","sentiment_score":-0.025596078485250473},{"text":"a little bit disturbed by the fact that you've you've put in the thing to AvCad. This should this should improve on their new design.","start_word":196,"end_word":220,"sentiment":"negative","sentiment_score":-0.4785935580730438},{"text":"Yep. And they tell me I've I've been aware that Stephanie there has been in contact with your good selves talking about this.","start_word":221,"end_word":243,"sentiment":"neutral","sentiment_score":-0.1431281715631485},{"text":"Because every time I have to get this redesign, I've been able to pay you another $3,000. I have to pay the design people more money.","start_word":244,"end_word":269,"sentiment":"negative","sentiment_score":-0.4155530631542206},{"text":"And Yeah. it and it No. just keeps Yeah. going Definite online. So what yeah. I No.","start_word":270,"end_word":286,"sentiment":"neutral","sentiment_score":-0.12907779216766355},{"text":"I would have thought personally, having had lots of experience in this, that we would have not in the flood.","start_word":287,"end_word":306,"sentiment":"negative","sentiment_score":-0.3392125368118286},{"text":"It's the first time I'm with the flood thing, actually. I would have thought we would have been a little bit more than sure then should improve. I would have Well, thought yeah. between I guess I didn't wanna yeah. So that was emailed from me. I didn't wanna say that that's definitely gonna be the design that will fix everything and mean that there's no off-site impact.","start_word":307,"end_word":374,"sentiment":"neutral","sentiment_score":-0.031128252887249217},{"text":"It is a lot better yeah. than the design that we've run previously, and I think it definitely will work a lot better.","start_word":375,"end_word":397,"sentiment":"positive","sentiment_score":0.4662763476371765},{"text":"But I can't guarantee that it will be the one that solves everything. It's why I use that wording. Well, Jim, and I'm not being I'm not being horrible. That's very ambiguous because that that means I Yeah. would have thought that having made done a design and it's not Mhmm. been right, that we would have been in the position to have said, however, what what what would with the conversations you've had with them and Yes. now with the design, I would have thought we would have been able to come up with you saying, well, if you do this and do that, that that will that will solve your issue. Yep. And I and think this so. will be Yeah. Yeah. So we've made as many recommendations as we can without then being able to run it in the model to see how it goes. And the problem Without is you that putting with your head on the the chopping block, basically. well, well, I don't wanna guarantee that it's gonna work if it's southern. That's the because at the moment, the properties to the northeast are getting a lot of water on them from that welling at the rear. And we have moved it off that northern boundary and off that eastern boundary. So it definitely will improve it, but whether it's gonna take all that water that had been pushed onto those neighboring properties off, I can't tell you that until it's yeah. Yeah. And it's not about yeah. It's more about not saying to you that we can definitely get it done because there are limitations within that site that mean that there are gonna be issues. It's only across the rear of the boundary, isn't it? It's not it's not the it's not the whole sort of the property. It's only on the rear It's band. It's about not across the whole property. It's got a line yeah. I see across it. So it's not across the whole I'm getting property a little bit of at all. And do you know something? The ironic the irony of all of this is yeah. that I brought the property from the gentleman that lives next door Yep. who owned that property, who's lived there for forty years, and has said he's never seen a drop of water or flood come through anything Yeah. in the forty Okay. years Was he's that lived there. I'm just pulling So it that up there's now the so there's I can the see. r and are you can you hear me? Okay. Yeah. Yeah. Yeah. Yeah. So there there's the r and a in it that that this yeah. And and and this wasn't disclosed. This is just showing up on a property certificate. It was never disclosed.","start_word":398,"end_word":866,"sentiment":"neutral","sentiment_score":-0.09384133149661236},{"text":"What what for me, it's annoying because it's never shown in the section 32. Doesn't show anything from Melbourne Water, Yarra Valley Water, or anything. It's just down in the dungeons or something from the council.","start_word":867,"end_word":902,"sentiment":"negative","sentiment_score":-0.4324358999729157},{"text":"So, you Yeah. know, And it's which is yeah.","start_word":903,"end_word":911,"sentiment":"neutral","sentiment_score":-0.14353984594345093},{"text":"an issue that we have as well because the the council doesn't make any of those models available, and you can't see it in any of the Victorian or the Melbourne planning schemes until No.","start_word":912,"end_word":946,"sentiment":"negative","sentiment_score":-0.3467403054237366},{"text":"council see it. Yeah.","start_word":947,"end_word":950,"sentiment":"neutral","sentiment_score":-0.26804715394973755},{"text":"Which is really I can understand why you'd be frustrated Yeah.","start_word":951,"end_word":961,"sentiment":"negative","sentiment_score":-0.33568593859672546},{"text":"at that because, Yeah.","start_word":962,"end_word":965,"sentiment":"neutral","sentiment_score":-0.20976075530052185},{"text":"Oh, yeah, we I get would a never lot of I people would never bought the I would never bought the property.","start_word":966,"end_word":987,"sentiment":"negative","sentiment_score":-0.4527233839035034},{"text":"yeah. Yep. Fair enough. And, So yeah, until council get get to it, you don't know because Yeah. yeah. No. Yep. No. Especially Which even if the neighbor's you telling you that yeah. there's never. Yeah. Yeah. No. No. There's an eight unit there's an eight unit site next door Yes. that goes I did right the all way around back to the it. boundary, and Yep. it's all done. And then and then all of a sudden, we're saying, is this something that's come in recently, or is it I'm would it actually have been there just gonna on check that when the model or is is it built. something that Just would have been on the files for for even a because day? I know this council, we did a lot of them modeling around 2020, I believe. Sorry. What Let me year? just 2020. 2020. Yes. Let me just, just yeah. I'm just trying to find the actual file that tells Okay. us. Because Thank they've thank we've you. given Thank council you. has given their model to you. Alright. It was a 2018 model. So that's when they did it. '28, I think. So they changed the goalpost in '28, I think, basically. That's that's Yeah. the Because the height I don't of it. yeah. Possibly, it wasn't modeled previously. So development was absolutely able to happen because no one was aware Yeah. of that flood risk there. Yeah. Yeah. Because, Yeah. yeah, like, the whole area is there's all around your lot, there are those places that go all the way to the back Shit. with multiple Yeah. dwelling. Yeah. Yeah. That's absolutely. If there's one that was done have you got the site plan up at all? Yeah. I'm looking at it. There was one done at Number 34. It was a dual it was done at Dual lock. They put a a place out the back. 30 Yep. 4 A. That was only completed and sold last year. It was a brand new property. It was sold last year. Yeah. Let Does it me look can at you it. see how far that is off the rear boundary off the boundaries? It looks centrally located on the block to me. Just trying to see oh, I don't know. The aerial imagery that I'm using is not built yet. Shows you how new it is. Yes. Yes. Yeah. It was just built. Yeah. It was literally I was on the market and sold it earlier on this year. Yeah. And so I think something for that site is because the site the thirty six to thirty eight has been developed.","start_word":988,"end_word":1433,"sentiment":"neutral","sentiment_score":-0.007864169010082302},{"text":"That's actually limiting how much water is getting onto that 34.","start_word":1434,"end_word":1444,"sentiment":"negative","sentiment_score":-0.5623326897621155},{"text":"So I Okay. think because they yeah. They're more protected, and there's more water flow that would be getting through that area in their, like, existing scenario. Whereas for you, because the sites to the north are undeveloped in that backyard, that water's just coming straight through. And what are we looking at here? What we're looking at a one in a 100 year event or one in Yeah. 50 year One in a or 100 one is in what? a That's one in the a one. 100, is it? Yep. Yeah. Okay. I changed the goalpost in 2019. They made it one in a 100. Don't tell anyone, basically. And you have to try and dig and find it, and it's not until you put in for Yep. a property certificate information, which is not which is not compulsory when you do a section 32 for Yep. a contract sale. And he yeah. Somewhat? And Yeah. yeah. Like, I can complete we actually did one recently That's nearby, which was almost the exact very similar footprint just being put back down, so just one dwelling still. And they had to go through this whole process as well because of that exact same thing as you. They weren't aware Yeah. that there was a flood risk until No. they got to the very end. Trust me. Someone's Yeah. gonna be made aware.","start_word":1445,"end_word":1676,"sentiment":"neutral","sentiment_score":-0.08554420311903131},{"text":"Someone's gonna be made aware very, very severely when I've once once I get my thing through, Yeah.","start_word":1677,"end_word":1694,"sentiment":"negative","sentiment_score":-0.4234639406204224},{"text":"it's Yep.","start_word":1695,"end_word":1696,"sentiment":"neutral","sentiment_score":-0.2925732135772705},{"text":"not worth jumping up and down beforehand because you only put people's backs up at the council.","start_word":1697,"end_word":1713,"sentiment":"negative","sentiment_score":-0.5422810912132263},{"text":"Yes. But once it goes through, someone will be aware of it. I I can assure you of that. So the the second thing is then how how long is it gonna take to get this done? Because the longer it goes on, the more it costs me and so on and Yeah. so forth. It's not just paying you or paying AvCat. It's the holding cost and everything. So Yeah. I Yeah. tried to give I tried to sign your they just said Oh, AvCat yes. just sent me a form to sign. But when I tried to sign it on the my phone here, which I've done other things because I'm selling other properties and signing things at the moment, I couldn't Yep. do it. Can you can you send me that direct? And it Yeah. Yeah. Sure. might enable me to might might enable me to sign it. If not, I'll send you an email saying unable to sign, but please go ahead as discussed for Yep. stage two. Let me just make sure I've got your I'm I believe we do. It should do, Email. but I'm if sure you we would, so I'll just double check quickly. Yep. Okay. Yeah. We do have it. yes. NeilrMack55@Gmail.com. It should be. Yes. Yep. Yeah. Neil Yep. r. Make sure we put the r because no one misses the r out. NeilrMac55@Gmail.com. And if you send it shoot that through to me, I'll I'll send I'll sign it and send it straight back. And And then we can get started on it, like, first thing Monday. yeah.","start_word":1714,"end_word":1982,"sentiment":"neutral","sentiment_score":-0.0010334148537367582},{"text":"If you can get that on to me and and and on to it and get that sorted for me, I'll I'll be very glad if you can do it as soon as you can because Yep.","start_word":1983,"end_word":2019,"sentiment":"positive","sentiment_score":0.41351690888404846},{"text":"it gets it gets time. I bought this in January. I expect to have a permit through by now. So Yep. and I've got nowhere, really.","start_word":2020,"end_word":2045,"sentiment":"neutral","sentiment_score":0.17608530819416046},{"text":"So if you can do that, I'll be really grateful.","start_word":2046,"end_word":2055,"sentiment":"positive","sentiment_score":0.38193199038505554},{"text":"Yeah. No. Sure thing.","start_word":2056,"end_word":2059,"sentiment":"neutral","sentiment_score":0.04012008383870125},{"text":"And, Thanks, yeah, I'll keep you posted on how things do go.","start_word":2060,"end_word":2071,"sentiment":"positive","sentiment_score":0.36354753375053406},{"text":"But yeah. Basically because we sat down with Stephanie. Stephanie? Is that right? man. Yeah. Stephanie. Yep. Yep. And, yeah, like, I do think that this new design will work a lot better. It Yep. might we might still need to tweak a few things, Yeah. but compared to what we were modeling before, definitely, it's on. Yeah. Yep. Yeah. I mean, this is this is this is the snow because anything other than that, it means I'm I'm on a loser. The Yep. thumb's going Yep. down and it and it's turning into a a a minus event, which I Yes. don't want, I'm a bit obviously.","start_word":2072,"end_word":2179,"sentiment":"neutral","sentiment_score":-0.10048306733369829},{"text":"of a headache.","start_word":2180,"end_word":2182,"sentiment":"negative","sentiment_score":-0.3770476281642914},{"text":"Yeah. It's And like a a major yeah. headache. Is Yeah. Yeah. it are you Yeah. on a holiday over in The UK at the moment? I am. Yeah. I've been I've just So been this is for five weeks. I've got another week to go. So we're totally opposite well here because they're in drought. oh, yeah. Actually, I have seen that it's been quiet and quiet for it. I believe it was 38 yesterday. Oh, wow. Yeah. Wow. Yeah. Exactly. That's And they're not set they're not set up to 30 yeah. eight degrees day. Trust No. me. Not at all. Yeah. No. No. No. It's it's it's you got and you go upstairs when you we're we're selling a place with four stories at the moment. And you go up to Yep. the third story. By the time you get up here, the temperature's risen by about 15 degrees since you're coming down the bottom. Oh, no. Oh, And it's wow. and it's hot. No air conditioning. It is hot. Yeah. Because I I think I heard recently in The UK, it's, like, 20 So percent of properties have air conditioning or something because oh, it says yeah. yeah. It wouldn't be any more it wouldn't be any more than that. Yeah. It might it might So be next year. It might well well, be hopefully it might okay. hopefully, Yeah. they Yeah. do it. Well, hopefully They've and they've got five. They've got five jumping up oh, all over the place. in The UK? Yeah. Yeah. I just read one this morning. It's three or four houses being lost and Oh, yeah. it's Yeah.","start_word":2183,"end_word":2460,"sentiment":"neutral","sentiment_score":-0.07434618411411484},{"text":"terrible. It's terrible.","start_word":2461,"end_word":2463,"sentiment":"negative","sentiment_score":-0.5948588252067566},{"text":"Yeah. No.","start_word":2464,"end_word":2465,"sentiment":"neutral","sentiment_score":-0.25476720929145813},{"text":"Very Unbelievable, yeah.","start_word":2466,"end_word":2468,"sentiment":"negative","sentiment_score":-0.4425281882286072},{"text":"really. So anyway, that's the way it goes. All good. So if I if you can send that email through to me, I'll try and sign it in the box. If I can't sign it, I'll just email Yeah. I you did back send an email. Yep. saying, further to our discussion, haven't been able to sign it. Please proceed with stage two. And if you can if you can get on to it and and get that sorted for me as quick as you can, I'll be very, Yeah.","start_word":2469,"end_word":2558,"sentiment":"neutral","sentiment_score":0.013514518737792969},{"text":"very grateful. And, hopefully, you'll have some good news in your holiday with I hope so, Matt. Thank you so much. Thanks, Mary.","start_word":2559,"end_word":2581,"sentiment":"positive","sentiment_score":0.4881817400455475},{"text":"Yeah.","start_word":2582,"end_word":2582,"sentiment":"neutral","sentiment_score":0.2976331114768982},{"text":"Thank you.","start_word":2583,"end_word":2584,"sentiment":"positive","sentiment_score":0.3801462054252625},{"text":"Yeah.","start_word":2585,"end_word":2585,"sentiment":"neutral","sentiment_score":0.2047336995601654},{"text":"Well, thanks for calling, and I'll send that through now. And, yes, That's enjoy great. the rest of your holiday. Much of a life. Thanks for talking to me. Bye bye.","start_word":2586,"end_word":2616,"sentiment":"positive","sentiment_score":0.5427943679594225},{"text":"Bye.","start_word":2617,"end_word":2617,"sentiment":"neutral","sentiment_score":0.2981765568256378},{"text":"See you.","start_word":2618,"end_word":2619,"sentiment":"positive","sentiment_score":0.4097782969474793},{"text":"Bye.","start_word":2620,"end_word":2620,"sentiment":"neutral","sentiment_score":0.2039174288511276}],"average":{"sentiment":"neutral","sentiment_score":-0.05213947895551093}}}}