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Take care.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Oh, yes.","start":36.24,"end":36.88,"sentiment":"neutral","sentiment_score":0.0751088373363018},{"text":"Hi.","start":36.88,"end":37.36,"sentiment":"neutral","sentiment_score":0.24180182814598083},{"text":"Good day.","start":37.36,"end":38.1,"sentiment":"positive","sentiment_score":0.4521752893924713},{"text":"My name is Andrew, and I'm trying to get a hold of Alan in the IT department.","start":38.705,"end":43.605,"sentiment":"neutral","sentiment_score":0.14992117662640178},{"text":"Vigilance AI.","start":48.385002,"end":49.685,"sentiment":"neutral","sentiment_score":-0.012158329598605633}],"sentiment":"neutral","sentiment_score":0.1591963927106311,"num_words":24,"start":36.24,"end":49.685},{"sentences":[{"text":"We're a cybersecurity company.","start":49.745,"end":51.765,"sentiment":"neutral","sentiment_score":-0.02306272368878126},{"text":"Vigilance 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If you are broken down and require help from our emergency roadside assistance team, please press 1 now. For all other queries, please hold, and a member of our national support team will attend to your call as soon as possible. Welcome to the Ultra Group of Companies. You're speaking with Sam. How can I help? Absolutely. Where were you calling from? Sorry. What was the company name? Okay. And you've previously spoke to him? And you've previously spoke to him? What was it in relation to? Okay. What was it in relation to? Okay. Okay. Is it about offering support? Or okay. Bear with me one moment. I'll see if it's available. Thank you for holding. What I'll do is I will just get you the email in to our support office, and then he'll be able to look at the email and contact you from there. Absolutely. So it is Ultra, u l t r a, s for Sam, o for Oscar. So it's Ultra. So Yep. So you're there? Yep. No. So just s for Sam, o for Oscar, so ultra s o. Yep. 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the Ultra Group of Companies. If you are broken down and require help from our emergency roadside assistance team, please press 1 now. For all other queries, please hold, and a member of our national support team will attend to your call as soon as possible. Welcome to the Ultra Group of Companies. You're speaking with Sam.\n\nHow can I help? Absolutely. Where were you calling from? Sorry. What was the company name?\n\nOkay. And you've previously spoke to him? And you've previously spoke to him? What was it in relation to? Okay.\n\nWhat was it in relation to? Okay. Okay. Is it about offering support? Or okay.\n\nBear with me one moment. I'll see if it's available. Thank you for holding. What I'll do is I will just get you the email in to our support office, and then he'll be able to look at the email and contact you from there. Absolutely.\n\nSo it is Ultra, u l t r a, s for Sam, o for Oscar. So it's Ultra. So Yep. So you're there? Yep.\n\nNo. So just s for Sam, o for Oscar, so ultra s o. Yep. So it was s for Sam, @UltraChimp.com.au. Yeah.\n\nDot a u. Yeah. At the end. Not a problem. Well, thank you very much for your time.\n\nThat's okay. 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If you are broken down and require help from our emergency roadside assistance team, please press 1 now. For all other queries, please hold, and a member of our national support team will attend to your call as soon as possible. Welcome to the Ultra Group of Companies. You're speaking with Sam.\n\nHow can I help?\n\nChannel 0: Oh, yes. Hi. Good day. My name is Andrew, and I'm trying to get a hold of Alan in the IT department.\n\nChannel 1: Absolutely. Where were you calling from?\n\nChannel 0: Vigilance AI. We're a cybersecurity company.\n\nChannel 1: Sorry. What was the company name?\n\nChannel 0: Vigilance AI.\n\nChannel 1: Okay. And you've previously spoke to him?\n\nChannel 0: I'm sorry. What was that?\n\nChannel 1: And you've previously spoke to him? What was it in relation\n\nChannel 0: Oh,\n\nChannel 1: to?\n\nChannel 0: not yet. Not yet.\n\nChannel 1: Okay. What was it in relation to?\n\nChannel 0: In relation to cybersecurity. We wanted\n\nChannel 1: Okay.\n\nChannel 0: to talk to him regarding cybersecurity.\n\nChannel 1: Okay. Is it about offering support? Or\n\nChannel 0: Yeah. We're providing a platform support for AI security.\n\nChannel 1: okay. Bear with me one moment. I'll see if it's available.\n\nChannel 0: Thank you.\n\nChannel 1: Thank you for holding. What I'll do is I will just get you the email in to our support office, and then he'll be able to look at the email and contact you from there.\n\nChannel 0: Oh, yeah. That would work. What is the email so that I can send our information?\n\nChannel 1: Absolutely. So it is Ultra, u l t r a,\n\nChannel 0: Uh-huh.\n\nChannel 1: s for Sam, o for Oscar. So it's Ultra. So Yep. So you're there?\n\nChannel 0: Yeah. That's\n\nChannel 1: Yep.\n\nChannel 0: olfoe, f o e.\n\nChannel 1: No. So just s for Sam, o for Oscar, so ultra s o.\n\nChannel 0: Oh, sorry. F o\n\nChannel 1: Yep. So it was s for Sam, @UltraChimp.com.au.\n\nChannel 0: Ultra tune. Got it. Okay. I just wanted to read back and make sure that I got it right. That's ultra, f o,\n\nChannel 1: Yeah.\n\nChannel 0: @ultratune.com.\n\nChannel 1: Dot a u.\n\nChannel 0: That's a u.\n\nChannel 1: Yeah.\n\nChannel 0: Alright.\n\nChannel 1: At the end.\n\nChannel 0: Appreciate it.\n\nChannel 1: Not a problem. Well, thank you very much for your time.\n\nChannel 0: Alright. You too. Appreciate\n\nChannel 1: That's\n\nChannel 0: it.\n\nChannel 1: okay.\n\nChannel 0: Take care.\n\nChannel 1: Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Calling the Ultra Group of Companies.","start":0.32,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.018658120495577652},{"text":"If you are broken down and require help from our emergency roadside assistance team, please press 1 now.","start":2.96,"end":9.86,"sentiment":"neutral","sentiment_score":-0.1724910500148932},{"text":"For all other queries, please hold, and a member of our national support team will attend to your call as soon as possible.","start":10.32,"end":17.395,"sentiment":"neutral","sentiment_score":-0.05401765376977299},{"text":"Welcome to the Ultra Group of Companies.","start":31.550001,"end":33.33,"sentiment":"neutral","sentiment_score":0.19100593030452728},{"text":"You're speaking with 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They are then transferred to the agent, who introduces himself as Andrew and explains that he is trying to reach Alan in the IT department regarding cybersecurity. Andrew provides the agent with an email address to contact him and confirms the spelling of the email address."},"intents":{"segments":[{"text":"What is the email so that I can send our information? Absolutely.","start_word":222,"end_word":233,"intents":[{"intent":"Send information","confidence_score":0.10740203}]},{"text":"I just wanted to read back and make sure that I got it right.","start_word":295,"end_word":308,"intents":[{"intent":"Verify correct email","confidence_score":0.0009223834}]},{"text":"Well, thank you very much for your time. Alright. You too.","start_word":331,"end_word":341,"intents":[{"intent":"End conversation","confidence_score":0.0917879}]}]},"sentiments":{"segments":[{"text":"Calling the Ultra Group of Companies. If you are broken down and require help from our emergency roadside assistance team, please press 1 now. For all other queries, please hold, and a member of our national support team will attend to your call as soon as possible. Welcome to the Ultra Group of Companies. You're speaking with Sam. How can I help? Oh, yes. Hi.","start_word":0,"end_word":64,"sentiment":"neutral","sentiment_score":-0.007122600916773081},{"text":"Good day.","start_word":65,"end_word":66,"sentiment":"positive","sentiment_score":0.4597315192222595},{"text":"My name is Andrew, and I'm trying to get a hold of Alan in the IT department. Absolutely. Where were you calling from? Vigilance AI. We're a cybersecurity company. Sorry. What was the company name? Vigilance AI. Okay. And you've previously spoke to him? I'm sorry. What was that? And you've previously spoke to him? What was it in relation Oh, to? not yet. Not yet. Okay. What was it in relation to? In relation to cybersecurity. We wanted Okay. to talk to him regarding cybersecurity. Okay. Is it about offering support? Or Yeah. We're providing a platform support for AI security. okay. Bear with me one moment. I'll see if it's available.","start_word":67,"end_word":179,"sentiment":"neutral","sentiment_score":0.003159267595037818},{"text":"Thank you. Thank you for holding.","start_word":180,"end_word":185,"sentiment":"positive","sentiment_score":0.46820247173309326},{"text":"What I'll do is I will just get you the email in to our support office, and then he'll be able to look at the email and contact you from there. Oh, yeah. That would work. What is the email so that I can send our information? Absolutely. So it is Ultra, u l t r a, Uh-huh. s for Sam, o for Oscar. So it's Ultra. So Yep. So you're there? Yeah. That's Yep. olfoe, f o e. No. So just s for Sam, o for Oscar, so ultra s o. Oh, sorry. F o Yep. So it was s for Sam, @UltraChimp.com.au. Ultra tune. Got it. Okay. I just wanted to read back and make sure that I got it right. That's ultra, f o, Yeah. @ultratune.com. Dot a u. That's a u. Yeah. Alright. At the end.","start_word":186,"end_word":325,"sentiment":"neutral","sentiment_score":0.06004362925887108},{"text":"Appreciate it. Not a problem. Well, thank you very much for your time.","start_word":326,"end_word":338,"sentiment":"positive","sentiment_score":0.5924311876296997},{"text":"Alright. You too.","start_word":339,"end_word":341,"sentiment":"neutral","sentiment_score":0.2804342210292816},{"text":"Appreciate That's it.","start_word":342,"end_word":344,"sentiment":"positive","sentiment_score":0.5224571824073792},{"text":"okay.","start_word":345,"end_word":345,"sentiment":"neutral","sentiment_score":0.2818577289581299},{"text":"Take care.","start_word":346,"end_word":347,"sentiment":"positive","sentiment_score":0.3572934865951538},{"text":"Bye. Bye bye.","start_word":348,"end_word":350,"sentiment":"neutral","sentiment_score":0.17701199650764465}],"average":{"sentiment":"neutral","sentiment_score":0.0729837178329413}}}}