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I've just been told that my Internet is now working again. I've had a text message, but it certainly isn't. And this is the fourth day I've been without Internet. So I I just wanted to figure out what's happening and how to fix it, please.\n\nPardon? Where I'm phoning from? Yeah. What what are you asking? Where am I phoning from?\n\nMy full name, Megan Vella, m e g a n v e, l l, a. I think it could be working now. I think it might have just started working. This message has been transcribed. 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Good morning. This is Maureen from Airtel tech support.\n\nChannel 1: Hello. I've just been told that my Internet is now working again. I've had a text message, but it certainly isn't. And this is the fourth day I've been without Internet. So I I just wanted to figure out what's happening and how to fix it, please.\n\nChannel 0: Yeah. May I know your full name, please?\n\nChannel 1: Pardon?\n\nChannel 0: May I know your full name, please, for me to check the account?\n\nChannel 1: Where I'm phoning from?\n\nChannel 0: From Airtel, Australia?\n\nChannel 1: Yeah. What what are you asking? Where am I phoning from?\n\nChannel 0: Mhmm. No. Your full name?\n\nChannel 1: My full name, Megan Vella, m e g a n v e, l l, a.\n\nChannel 0: Okay. Hang on. Let me just check your account.\n\nChannel 1: I think it could be working now. I think it might have just started working.\n\nChannel 0: Hello, Megan? Hello, Megan?\n\nChannel 1: This message has been transcribed. 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from?","start":32.129997,"end":33.75,"sentiment":"neutral","sentiment_score":-0.02794066583737731}],"sentiment":"neutral","sentiment_score":-0.02794066583737731,"channel":1,"num_words":4,"start":32.129997,"end":33.75},{"sentences":[{"text":"From Airtel, Australia?","start":36.829998,"end":38.21,"sentiment":"neutral","sentiment_score":-0.00815219059586525}],"sentiment":"neutral","sentiment_score":-0.00815219059586525,"channel":0,"num_words":3,"start":36.829998,"end":38.21},{"sentences":[{"text":"Yeah.","start":39.809998,"end":40.095,"sentiment":"neutral","sentiment_score":-0.023442871868610386},{"text":"What what are you asking?","start":40.655003,"end":41.935,"sentiment":"neutral","sentiment_score":-0.05476762726902962},{"text":"Where am I phoning from?","start":41.935,"end":43.555,"sentiment":"neutral","sentiment_score":-0.0545636773109436}],"sentiment":"neutral","sentiment_score":-0.051827217706225136,"channel":1,"num_words":11,"start":39.809998,"end":43.555},{"sentences":[{"text":"Mhmm.","start":44.265003,"end":44.765003,"sentiment":"neutral","sentiment_score":-0.03711412847042084},{"text":"No.","start":44.905003,"end":45.405003,"sentiment":"neutral","sentiment_score":-0.09769710898399352},{"text":"Your full name?","start":45.705,"end":46.925003,"sentiment":"neutral","sentiment_score":-0.05623557170232137}],"sentiment":"neutral","sentiment_score":-0.060703590512275696,"channel":0,"num_words":5,"start":44.265003,"end":46.925003},{"sentences":[{"text":"My full name, Megan Vella, m e g a n v e, l l, a.","start":47.535,"end":52.195,"sentiment":"neutral","sentiment_score":-0.021711287523309388}],"sentiment":"neutral","sentiment_score":-0.021711287523309388,"channel":1,"num_words":15,"start":47.535,"end":52.195},{"sentences":[{"text":"Okay.","start":53.81,"end":54.13,"sentiment":"neutral","sentiment_score":0.0191564466804266},{"text":"Hang on.","start":54.13,"end":54.53,"sentiment":"neutral","sentiment_score":0.01946270279586315},{"text":"Let me just check your account.","start":54.53,"end":56.07,"sentiment":"neutral","sentiment_score":0.05351126318176588}],"sentiment":"neutral","sentiment_score":0.042127714595860906,"channel":0,"num_words":9,"start":53.81,"end":56.07},{"sentences":[{"text":"I think it could be working now.","start":78.065,"end":79.71,"sentiment":"neutral","sentiment_score":0.14826771297625133},{"text":"I think it might have just started working.","start":81.47,"end":83.25,"sentiment":"neutral","sentiment_score":0.083740527741611}],"sentiment":"neutral","sentiment_score":0.11385321418444315,"channel":1,"num_words":15,"start":78.065,"end":83.25},{"sentences":[{"text":"Hello, Megan?","start":109.18,"end":110.08,"sentiment":"neutral","sentiment_score":0.04295726306736469},{"text":"Hello, Megan?","start":113.82,"end":114.880005,"sentiment":"neutral","sentiment_score":0.021260743029415607}],"sentiment":"neutral","sentiment_score":0.03210900304839015,"channel":0,"num_words":4,"start":109.18,"end":114.880005},{"sentences":[{"text":"This message has been transcribed.","start":116.25,"end":117.95,"sentiment":"neutral","sentiment_score":-0.04445618763566017},{"text":"One moment while I notify the caller.","start":118.49687,"end":120.59687,"sentiment":"neutral","sentiment_score":-0.01682371912258012}],"sentiment":"neutral","sentiment_score":-0.028337247669696808,"channel":1,"num_words":12,"start":116.25,"end":120.59687}]},"summary":{"result":"success","short":"The customer, Megan, is experiencing issues with her internet and has had a text message but it hasn't ended. The representative, Maureen, from Airtel tech support asks for her full name and checks her account, but finds that the issue is not resolved. Maureen puts Megan on hold briefly before informing her that the issue is not resolved."},"intents":{"segments":[{"text":"I've just been told that my Internet is now working again. I've had a text message, but it certainly isn't. And this is the fourth day I've been without Internet. So I I just wanted to figure out what's happening and how to fix it, please. Yeah.","start_word":11,"end_word":57,"intents":[{"intent":"Fix internet issue","confidence_score":0.3489384}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.11655670404434204},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3547172546386719},{"text":"This is Maureen from Airtel tech support. Hello. I've just been told that my Internet is now working again.","start_word":3,"end_word":21,"sentiment":"neutral","sentiment_score":0.04365001991391182},{"text":"I've had a text message, but it certainly isn't. And this is the fourth day I've been without Internet.","start_word":22,"end_word":40,"sentiment":"negative","sentiment_score":-0.3520296812057495},{"text":"So I I just wanted to figure out what's happening and how to fix it, please. Yeah. May I know your full name, please? Pardon? May I know your full name, please, for me to check the account? Where I'm phoning from? From Airtel, Australia? Yeah. What what are you asking? Where am I phoning from? Mhmm. No. Your full name? My full name, Megan Vella, m e g a n v e, l l, a. Okay. Hang on. Let me just check your account. I think it could be working now. I think it might have just started working. Hello, Megan? Hello, Megan? This message has been transcribed. One moment while I notify the caller.","start_word":41,"end_word":156,"sentiment":"neutral","sentiment_score":-0.027001747861504555}],"average":{"sentiment":"neutral","sentiment_score":-0.05360326727396225}}}}