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I'm calling for s oh, did I not say? I'm sorry. SWM Consulting. Yes. And so I I we we certainly can help. I guess the thing I'd love to ask is if it was possible to provide the response from Melbourne Water because look. The reason why I say that is it's sometimes I can get a resolution without having to do detailed flood assessment. Look. It's very infrequent, and it is sometimes a bit difficult, but, you know, there there is always an opportunity or or a chance that I could, get them to lay off a little bit. And and if I read the referral response, I know who to speak to, and I can and I can pick it oh, not pick it apart, but I guess I could have a bit of more detail and and see if there's any chance of doing so. Okay. Sure. Yes. It it yes. Perfect. Perfect. I'll send it to you right now. Yep. Yes. I think that's fair. I think that's a great idea. Yes. Yes. Yes. Yes. Yes. Yes. Look. Honestly, if if there's if if you're able to accept the conditions that Melbourne Water has put placed on the site, that's a I I I would always look. I'm not I'm talking myself out of a job, but I would always, if if it's if it's amenable and if it's possible to do, I would just do it because the challenge with Melbourne Water is they can dig their heels in on things that are, from my perspective, are probably inconsequential, but they get quite difficult. And and, you know, they they'll they'll keep pushing and say, oh, no. You need to demonstrate this. You need to demonstrate this. And if unless if you're willing to say, oh, look. Okay. Melbourne Waters, thank you for giving me all these these conditions. We're going to just do them all. They may just leave you alone completely. So if that's a possibility, I I I would probably recommend that more than anything. Look, if it's not and and you want to, I guess, get maybe a lower level or or or or just, you know, not have to meet all of their conditions. Okay. Okay. Yes. Sure. Yes. Answer this. Okay. Well, so what I'll do is I'll I'll request the information from you. I'll send the email through. You can send it through to me. I'll review it and then give you my honest thoughts, and then you can decide whether or not you'd like a quote or not, and then we can go from there. Right. Sure. Yes. Yes. Yes. Yes. Absolutely. I I guess yes. And and in terms of timing, look, we we are typically one of the quicker ones because we're a small company and and do it rather rather quickly. The trouble is that if we need information from Melbourne Water, which honestly, typically with these ones we do, they can take up to twenty eight days to get back to us. Yes. And and yeah. Exactly. So I guess yeah. We we can be quick, but we are our hands are kind of tired when it comes to how when how often and how quickly. Look. I I have worked with Melbourne. I actually wrote the guidelines that or co wrote, sorry, the the guidelines that they use to assess to use assessment. So I I know most of the people in there, but that still doesn't that still doesn't necessarily mean they go quicker. There's a I don't know. There's a page of Melbourne Water that I I don't fully understand. But, yes, anyway, I'll I'll request all that, and I'm happy to yeah. Please, if you have anything else that you think would be useful to know, just give me a bell. Otherwise, I'll I'll respond with my I am. Yes. Preston. Yes. There's only there's there's three of us, actually. Yeah. So it's I I run it, but it's yeah. There's only three, and we we yeah. We don't we well, we do pretty large projects, but I I typically don't wanna get very much bigger, to be honest. I I like having a small business. Yeah. Yeah. It's nice. It's a it's a nice feeling. I like not being beholden to anyone. It's a yeah. I don't know. It's a it's a nice feeling. Yes. Agreed. Absolutely. I look. I mean and I think on my website, I get 96 or 7% through Melbourne Water, which is extremely high. I I know what I need to do to to do it, and and I guess I I can I the way that I like to work is even though they're quite difficult, I like to try and work with them because as soon as I have meetings and stuff, I I get a much better result when I talk to them rather than rather than try and fight them? Yes. Yep. Yep. Easy. Alright. No worries. Well, I'll I'll request it, and I'll give you all that context. No worries, Catherine. Thank you very much. I'll speak to you soon. 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My name is Alex. How are you going? That's good. I am calling you requested a quote for a flood impact assessment, flood risk assessment for your new veterinary hospital.\n\nHospital. I'm calling for s oh, did I not say? I'm sorry. SWM Consulting. Yes.\n\nAnd so I I we we certainly can help. I guess the thing I'd love to ask is if it was possible to provide the response from Melbourne Water because look. The reason why I say that is it's sometimes I can get a resolution without having to do detailed flood assessment. Look. It's very infrequent, and it is sometimes a bit difficult, but, you know, there there is always an opportunity or or a chance that I could, get them to lay off a little bit.\n\nAnd and if I read the referral response, I know who to speak to, and I can and I can pick it oh, not pick it apart, but I guess I could have a bit of more detail and and see if there's any chance of doing so. Okay. Sure. Yes. It it yes.\n\nPerfect. Perfect. I'll send it to you right now. Yep. Yes.\n\nI think that's fair. I think that's a great idea. Yes. Yes. Yes.\n\nYes. Yes. Yes. Look. Honestly, if if there's if if you're able to accept the conditions that Melbourne Water has put placed on the site, that's a I I I would always look.\n\nI'm not I'm talking myself out of a job, but I would always, if if it's if it's amenable and if it's possible to do, I would just do it because the challenge with Melbourne Water is they can dig their heels in on things that are, from my perspective, are probably inconsequential, but they get quite difficult. And and, you know, they they'll they'll keep pushing and say, oh, no. You need to demonstrate this. You need to demonstrate this. And if unless if you're willing to say, oh, look.\n\nOkay. Melbourne Waters, thank you for giving me all these these conditions. We're going to just do them all. They may just leave you alone completely. So if that's a possibility, I I I would probably recommend that more than anything.\n\nLook, if it's not and and you want to, I guess, get maybe a lower level or or or or just, you know, not have to meet all of their conditions. Okay. Okay. Yes. Sure.\n\nYes. Answer this. Okay. Well, so what I'll do is I'll I'll request the information from you. I'll send the email through.\n\nYou can send it through to me. I'll review it and then give you my honest thoughts, and then you can decide whether or not you'd like a quote or not, and then we can go from there. Right. Sure. Yes.\n\nYes. Yes. Yes. Absolutely. I I guess yes.\n\nAnd and in terms of timing, look, we we are typically one of the quicker ones because we're a small company and and do it rather rather quickly. The trouble is that if we need information from Melbourne Water, which honestly, typically with these ones we do, they can take up to twenty eight days to get back to us. Yes. And and yeah. Exactly.\n\nSo I guess yeah. We we can be quick, but we are our hands are kind of tired when it comes to how when how often and how quickly. Look. I I have worked with Melbourne. I actually wrote the guidelines that or co wrote, sorry, the the guidelines that they use to assess to use assessment.\n\nSo I I know most of the people in there, but that still doesn't that still doesn't necessarily mean they go quicker. There's a I don't know. There's a page of Melbourne Water that I I don't fully understand. But, yes, anyway, I'll I'll request all that, and I'm happy to yeah. Please, if you have anything else that you think would be useful to know, just give me a bell.\n\nOtherwise, I'll I'll respond with my I am. Yes. Preston. Yes. There's only there's there's three of us, actually.\n\nYeah. So it's I I run it, but it's yeah. There's only three, and we we yeah. We don't we well, we do pretty large projects, but I I typically don't wanna get very much bigger, to be honest. I I like having a small business.\n\nYeah. Yeah. It's nice. It's a it's a nice feeling. I like not being beholden to anyone.\n\nIt's a yeah. I don't know. It's a it's a nice feeling. Yes. Agreed.\n\nAbsolutely. I look. I mean and I think on my website, I get 96 or 7% through Melbourne Water, which is extremely high. I I know what I need to do to to do it, and and I guess I I can I the way that I like to work is even though they're quite difficult, I like to try and work with them because as soon as I have meetings and stuff, I I get a much better result when I talk to them rather than rather than try and fight them? Yes.\n\nYep. Yep. Easy. Alright. No worries.\n\nWell, I'll I'll request it, and I'll give you all that context. No worries, Catherine. Thank you very much. I'll speak to you soon. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Catherine.","start":2.3999999,"end":3.12,"sentiment":"neutral","sentiment_score":0.09293598681688309},{"text":"My name is Alex.","start":3.12,"end":3.84,"sentiment":"neutral","sentiment_score":0.12851298414170742},{"text":"How are you going?","start":3.84,"end":4.74,"sentiment":"neutral","sentiment_score":0.17579377815127373},{"text":"That's good.","start":6.16,"end":6.8999996,"sentiment":"positive","sentiment_score":0.6754010617733002},{"text":"I am calling you requested a quote for a flood impact assessment, flood risk assessment for your new veterinary hospital.","start":7.2799997,"end":14.5,"sentiment":"neutral","sentiment_score":0.12337366715073586}],"sentiment":"neutral","sentiment_score":0.163167952792719,"num_words":32,"start":2.3999999,"end":14.5},{"sentences":[{"text":"Hospital.","start":15.844999,"end":16.345,"sentiment":"neutral","sentiment_score":0.03407606482505798},{"text":"I'm calling for s oh, did I not 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Good. Thanks. Yes. Where are you calling from? Ah, okay. Yes. Yes. Okay. Could you send me an email? Because I think I'm I sent my my request to admin. Could you send me an email with all of that and what you need, and I'll send you all the documents that I have with including the RFI and everything. And if you could send me back the main thing is let me just alert you so that we don't you don't run down the rabbit hole. There's a relatively good chance, put it that way, that we're going to accept because one of the requirements is that they want us to raise the score by 600 mil. There's a very good chance that we're going to accept that. It it has well, it has its pros and cons. There's at the moment, we're we're up to more more pros than cons because being a vet hospital, we have a tremendous amount of surge because everything has a sink. And it will mean that we don't have to disturb the 60 year old slab existing slab, and god knows what's under there. And we just lift everything up and we run all our services through. So that's the main thing. So what I would really like we we we do require the well, the the RFID says that they want the flood risk and design statement. Depending depending on that, then they're gonna ask for a flood risk management plan, which hopefully we will avoid. And then also your view on whether or not by accepting okay. We're gonna raise the straw. How will that help us? Will it will it help our case? Yes. Well, our our services have come back our services consultant came back to us yesterday and said, mainly, you know, 600 is the minimum that he can go. He can't go any lower, and there's one area that he's gonna have to go to $6.60. So yeah. So it it there's really we don't we actually thought for a moment that we would negotiate, but it looks like but we need all this data. So I'm talking myself as project manager. I work for Von Fitcare, the the partners and the architect. So between the three of us, we sort of need all this information, including the aims and the services consultant so that we can decide how are we going to proceed with this response to the archive. Yeah. Yes. Yes. Yeah. And the other thing that is actually critical to us is timing on this report. We we obviously want a quick there's more turnaround because we've gotta get if we are gonna, you know, go the way that I mean, look, I mean, I'm actually I want this tool raised and so does the architect because it just makes our life easier. And but we we then need a couple you know, a week or two to the main drawings and then resubmit and blah blah blah. So this is all, you know, all taking all taking time. Yes. Yes. Yes. Well, yes. That seems to be these sort of people. Yes. Okay. Yeah. Yeah. I mean, it it is what it is. Yeah. Okay. Now are you you're located in Melbourne. Yes? Yes. Okay. Okay. And and you said you're a small a small company? Okay. Oh, that's great. No. We've got actually, our entire team is exactly what you are. There's me, there's Yatek works. You know, he's out of big firms. The engineers out of the big firms. We're all at that stage of our life where we just wanna do our own thing. Well, no. And I think we we get a good result too. So yes. Yes. Okay. Also, if you could just put it set up just because I'm I'm obviously gonna talk to the partners, just set up your strategy of what you think the best strategy is for dealing with them. And, you know, well, I mean, as I say, I think we're sort of erring towards accepting the rating of a four. Yeah. Yeah. Okay. Thanks, Alex. Okay. Alright then. Okay. Alright. 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Hyde. Good. Thanks. Yes. Where are you calling from?\n\nAh, okay. Yes. Yes. Okay. Could you send me an email?\n\nBecause I think I'm I sent my my request to admin. Could you send me an email with all of that and what you need, and I'll send you all the documents that I have with including the RFI and everything. And if you could send me back the main thing is let me just alert you so that we don't you don't run down the rabbit hole. There's a relatively good chance, put it that way, that we're going to accept because one of the requirements is that they want us to raise the score by 600 mil. There's a very good chance that we're going to accept that.\n\nIt it has well, it has its pros and cons. There's at the moment, we're we're up to more more pros than cons because being a vet hospital, we have a tremendous amount of surge because everything has a sink. And it will mean that we don't have to disturb the 60 year old slab existing slab, and god knows what's under there. And we just lift everything up and we run all our services through. So that's the main thing.\n\nSo what I would really like we we we do require the well, the the RFID says that they want the flood risk and design statement. Depending depending on that, then they're gonna ask for a flood risk management plan, which hopefully we will avoid. And then also your view on whether or not by accepting okay. We're gonna raise the straw. How will that help us?\n\nWill it will it help our case? Yes. Well, our our services have come back our services consultant came back to us yesterday and said, mainly, you know, 600 is the minimum that he can go. He can't go any lower, and there's one area that he's gonna have to go to $6.60. So yeah.\n\nSo it it there's really we don't we actually thought for a moment that we would negotiate, but it looks like but we need all this data. So I'm talking myself as project manager. I work for Von Fitcare, the the partners and the architect. So between the three of us, we sort of need all this information, including the aims and the services consultant so that we can decide how are we going to proceed with this response to the archive. Yeah.\n\nYes. Yes. Yeah. And the other thing that is actually critical to us is timing on this report. We we obviously want a quick there's more turnaround because we've gotta get if we are gonna, you know, go the way that I mean, look, I mean, I'm actually I want this tool raised and so does the architect because it just makes our life easier.\n\nAnd but we we then need a couple you know, a week or two to the main drawings and then resubmit and blah blah blah. So this is all, you know, all taking all taking time. Yes. Yes. Yes.\n\nWell, yes. That seems to be these sort of people. Yes. Okay. Yeah.\n\nYeah. I mean, it it is what it is. Yeah. Okay. Now are you you're located in Melbourne.\n\nYes? Yes. Okay. Okay. And and you said you're a small a small company?\n\nOkay. Oh, that's great. No. We've got actually, our entire team is exactly what you are. There's me, there's Yatek works.\n\nYou know, he's out of big firms. The engineers out of the big firms. We're all at that stage of our life where we just wanna do our own thing. Well, no. And I think we we get a good result too.\n\nSo yes. Yes. Okay. Also, if you could just put it set up just because I'm I'm obviously gonna talk to the partners, just set up your strategy of what you think the best strategy is for dealing with them. And, you know, well, I mean, as I say, I think we're sort of erring towards accepting the rating of a four.\n\nYeah. Yeah. Okay. Thanks, Alex. Okay.\n\nAlright then. Okay. Alright. 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yeah.","start":259.80002,"end":261.72,"sentiment":"neutral","sentiment_score":-0.07683974876999855}],"sentiment":"neutral","sentiment_score":-0.12880329699678855,"num_words":55,"start":175.11,"end":261.72},{"sentences":[{"text":"So it it there's really we don't we actually thought for a moment that we would negotiate, but it looks like but we need all this data.","start":261.72,"end":270.46002,"sentiment":"neutral","sentiment_score":-0.13687832225803975},{"text":"So I'm talking myself as project manager.","start":270.84003,"end":272.71503,"sentiment":"neutral","sentiment_score":0.00310723323907171},{"text":"I work for Von Fitcare, the the partners and the architect.","start":272.71503,"end":279.11502,"sentiment":"neutral","sentiment_score":0.04251413487575271},{"text":"So between the three of us, we sort of need all this information, including the aims and the services consultant so that we can decide how are we going to proceed with this response to the 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tool raised and so does the architect because it just makes our life easier.","start":313.83002,"end":327.05,"sentiment":"neutral","sentiment_score":0.18018085631078104}],"sentiment":"neutral","sentiment_score":0.1348128005480528,"num_words":65,"start":299.065,"end":327.05},{"sentences":[{"text":"And but we we then need a couple you know, a week or two to the main drawings and then resubmit and blah blah blah.","start":329.505,"end":335.605,"sentiment":"neutral","sentiment_score":-0.024291808493435384},{"text":"So this is all, you know, all taking all taking time.","start":335.665,"end":339.045,"sentiment":"neutral","sentiment_score":0.0891681970520453},{"text":"Yes.","start":354.45,"end":354.85,"sentiment":"neutral","sentiment_score":-0.09781766682863235},{"text":"Yes.","start":354.85,"end":355.35,"sentiment":"neutral","sentiment_score":-0.06970218569040298},{"text":"Yes.","start":358.085,"end":358.585,"sentiment":"neutral","sentiment_score":-0.010700227692723274}],"sentiment":"neutral","sentiment_score":0.0050085865390988495,"num_words":39,"start":329.505,"end":358.585},{"sentences":[{"text":"Well, yes.","start":358.645,"end":359.44498,"sentiment":"neutral","sentiment_score":-0.0469667911529541},{"text":"That seems to be these sort of people.","start":359.44498,"end":362.025,"sentiment":"neutral","sentiment_score":-0.17996887490153313},{"text":"Yes.","start":367.925,"end":368.4,"sentiment":"neutral","sentiment_score":-0.09482291340827942},{"text":"Okay.","start":382.495,"end":382.995,"sentiment":"neutral","sentiment_score":-0.06642188131809235},{"text":"Yeah.","start":395.69498,"end":396.01498,"sentiment":"neutral","sentiment_score":-0.07602541148662567}],"sentiment":"neutral","sentiment_score":-0.13622729136393621,"num_words":13,"start":358.645,"end":396.01498},{"sentences":[{"text":"Yeah.","start":396.01498,"end":396.495,"sentiment":"neutral","sentiment_score":-0.045438505709171295},{"text":"I mean, it it is what it is.","start":396.495,"end":399.27002,"sentiment":"neutral","sentiment_score":0.09446837520226836},{"text":"Yeah.","start":405.57,"end":406.07,"sentiment":"neutral","sentiment_score":0.12111730128526688},{"text":"Okay.","start":407.97,"end":408.47,"sentiment":"neutral","sentiment_score":0.07498134672641754},{"text":"Now are you you're located in Melbourne.","start":409.17,"end":411.01,"sentiment":"neutral","sentiment_score":0.0276384029005255}],"sentiment":"neutral","sentiment_score":0.06110422023468547,"num_words":18,"start":396.01498,"end":411.01},{"sentences":[{"text":"Yes?","start":411.01,"end":411.285,"sentiment":"neutral","sentiment_score":0.04255089908838272},{"text":"Yes.","start":412.565,"end":412.965,"sentiment":"neutral","sentiment_score":0.052542250603437424},{"text":"Okay.","start":412.965,"end":413.465,"sentiment":"neutral","sentiment_score":0.04615778475999832},{"text":"Okay.","start":413.525,"end":413.92502,"sentiment":"neutral","sentiment_score":0.03339610993862152},{"text":"And and you said you're a small a small company?","start":413.92502,"end":416.665,"sentiment":"neutral","sentiment_score":0.006288296729326248}],"sentiment":"neutral","sentiment_score":0.01696642940597875,"num_words":14,"start":411.01,"end":416.665},{"sentences":[{"text":"Okay.","start":420.165,"end":420.665,"sentiment":"neutral","sentiment_score":0.0397220104932785},{"text":"Oh, that's great.","start":421.605,"end":422.665,"sentiment":"positive","sentiment_score":0.33355023960272473},{"text":"No.","start":431.35,"end":431.51,"sentiment":"neutral","sentiment_score":0.05613474920392037},{"text":"We've got actually, our entire team is exactly what you are.","start":431.51,"end":436.23,"sentiment":"neutral","sentiment_score":0.2732241451740265},{"text":"There's me, there's Yatek works.","start":436.23,"end":438.09,"sentiment":"neutral","sentiment_score":0.06503742635250091}],"sentiment":"neutral","sentiment_score":0.21081715272296042,"num_words":21,"start":420.165,"end":438.09},{"sentences":[{"text":"You know, he's out of big firms.","start":438.215,"end":440.135,"sentiment":"neutral","sentiment_score":0.04269372033221381},{"text":"The engineers out of the big firms.","start":440.135,"end":442.295,"sentiment":"neutral","sentiment_score":0.03226426775966372},{"text":"We're all at that stage of our life where we just wanna do our own thing.","start":442.295,"end":446.95502,"sentiment":"neutral","sentiment_score":0.08009847160428762},{"text":"Well, no.","start":449.495,"end":451.46,"sentiment":"neutral","sentiment_score":0.20606975257396698},{"text":"And I think we we get a good result too.","start":453.28,"end":455.69998,"sentiment":"positive","sentiment_score":0.5201220095157624}],"sentiment":"neutral","sentiment_score":0.17665812053850719,"num_words":42,"start":438.215,"end":455.69998},{"sentences":[{"text":"So yes.","start":456.08,"end":465.06,"sentiment":"neutral","sentiment_score":0.1581997349858284},{"text":"Yes.","start":474.195,"end":474.695,"sentiment":"neutral","sentiment_score":0.15107083320617676},{"text":"Okay.","start":477.635,"end":478.135,"sentiment":"neutral","sentiment_score":0.05170172452926636},{"text":"Also, if you could just put it set up just because I'm I'm obviously gonna talk to the partners, just set up your strategy of what you think the best strategy is for dealing with them.","start":479.27,"end":490.17,"sentiment":"neutral","sentiment_score":0.03241795011692577},{"text":"And, you know, well, I mean, as I say, I think we're sort of erring towards accepting the rating of a four.","start":491.67,"end":501.65094,"sentiment":"neutral","sentiment_score":0.010869497348639097}],"sentiment":"neutral","sentiment_score":0.0310539866707498,"num_words":62,"start":456.08,"end":501.65094},{"sentences":[{"text":"Yeah.","start":503.15094,"end":503.65094,"sentiment":"neutral","sentiment_score":0.13047771155834198},{"text":"Yeah.","start":504.19095,"end":504.69095,"sentiment":"neutral","sentiment_score":0.12667903304100037},{"text":"Okay.","start":506.99094,"end":507.39093,"sentiment":"neutral","sentiment_score":0.05270729959011078},{"text":"Thanks, Alex.","start":507.39093,"end":508.29092,"sentiment":"positive","sentiment_score":0.7037964463233948},{"text":"Okay.","start":509.31094,"end":509.79092,"sentiment":"positive","sentiment_score":0.3681786060333252}],"sentiment":"positive","sentiment_score":0.34760592381159466,"num_words":6,"start":503.15094,"end":509.79092},{"sentences":[{"text":"Alright then.","start":509.79092,"end":510.59094,"sentiment":"positive","sentiment_score":0.40626974403858185},{"text":"Okay.","start":510.59094,"end":511.07092,"sentiment":"neutral","sentiment_score":0.12638425827026367},{"text":"Alright.","start":511.07092,"end":511.47095,"sentiment":"neutral","sentiment_score":0.12636606395244598},{"text":"Bye.","start":511.47095,"end":511.97095,"sentiment":"neutral","sentiment_score":-0.12461822479963304}],"sentiment":"neutral","sentiment_score":0.18813431710004808,"num_words":5,"start":509.79092,"end":511.97095}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Catherine Hyde.\n\nChannel 0: Hi, Catherine. My name is Alex. How are you going?\n\nChannel 1: Good. Thanks.\n\nChannel 0: That's good. I am calling you requested a quote for a flood impact assessment, flood risk assessment for your new veterinary hospital.\n\nChannel 1: Yes.\n\nChannel 0: Hospital.\n\nChannel 1: Where are you calling from?\n\nChannel 0: I'm calling for s oh, did I not say? I'm sorry. SWM Consulting.\n\nChannel 1: Ah, okay. Yes.\n\nChannel 0: Yes. And so I I we we certainly can help. I guess the thing I'd love to ask is if it was possible to provide the response from Melbourne Water because look. The reason why I say that is it's sometimes I can get a resolution without having to do detailed flood assessment. Look.\n\nIt's very infrequent, and it is sometimes a bit difficult, but, you know, there there is always an opportunity or or a chance that I could, get them to lay off a little bit.\n\nChannel 1: Yes.\n\nChannel 0: And and if I read the referral response, I know who to speak to, and I can and I can pick it oh, not pick it apart, but I guess I could have a bit of more detail and and see if there's any chance of doing so.\n\nChannel 1: Okay. Could you send me an email? Because I think I'm I sent my my request to admin.\n\nChannel 0: Okay. Sure.\n\nChannel 1: Could you\n\nChannel 0: Yes.\n\nChannel 1: send me\n\nChannel 0: It\n\nChannel 1: an\n\nChannel 0: it\n\nChannel 1: email\n\nChannel 0: yes.\n\nChannel 1: with all of that and what you need, and I'll send you all the documents that I have\n\nChannel 0: Perfect.\n\nChannel 1: with including\n\nChannel 0: Perfect.\n\nChannel 1: the\n\nChannel 0: I'll send it to you right now.\n\nChannel 1: RFI and everything. And if you could send me back the main thing is let me just alert you so that we don't you don't run down the rabbit hole. There's a relatively good chance, put it that way, that we're going to accept\n\nChannel 0: Yep.\n\nChannel 1: because one of the requirements is that they want us to raise the score by 600 mil.\n\nChannel 0: Yes.\n\nChannel 1: There's a very good chance that we're going to accept that.\n\nChannel 0: I think that's\n\nChannel 1: It\n\nChannel 0: fair. I\n\nChannel 1: it\n\nChannel 0: think\n\nChannel 1: has\n\nChannel 0: that's a\n\nChannel 1: well,\n\nChannel 0: great\n\nChannel 1: it has\n\nChannel 0: idea.\n\nChannel 1: its pros and cons. There's at the moment, we're we're up to more more pros than cons because being a vet hospital, we have a tremendous amount of surge\n\nChannel 0: Yes.\n\nChannel 1: because everything has a sink.\n\nChannel 0: Yes.\n\nChannel 1: And it will mean that we don't have to disturb the 60 year old slab existing slab, and god knows what's under there. And we just lift everything up and we run all our services through.\n\nChannel 0: Yes.\n\nChannel 1: So that's the main thing. So what I would really like we we we do require the well, the the RFID says that they want the flood risk and design\n\nChannel 0: Yes.\n\nChannel 1: statement. Depending depending on that, then they're gonna ask for a flood risk management plan, which hopefully we will avoid.\n\nChannel 0: Yes.\n\nChannel 1: And then also your view on whether or not by accepting okay. We're gonna raise the straw. How will that help us?\n\nChannel 0: Yes.\n\nChannel 1: Will it\n\nChannel 0: Look.\n\nChannel 1: will it help our case?\n\nChannel 0: Honestly, if if there's if if you're able to accept the conditions that Melbourne Water has put placed on the site, that's a I I I would always look. I'm not I'm talking myself out of a job, but I would always, if if it's if it's amenable and if it's possible to do, I would just do it because the challenge with Melbourne Water is they can dig their heels in on things that are, from my perspective, are probably inconsequential, but they get quite difficult. And and, you know, they they'll they'll keep pushing and say, oh, no. You need to demonstrate this. You need to demonstrate\n\nChannel 1: Yes.\n\nChannel 0: this. And if unless if you're willing to say, oh, look. Okay. Melbourne Waters, thank you for giving me all these these conditions. We're going to just do them all.\n\nThey may just leave you alone completely. So if that's a possibility, I I I would probably recommend that more than anything. Look, if it's not and and you want to, I guess, get maybe a lower level or or or or just, you know, not have to meet\n\nChannel 1: Well,\n\nChannel 0: all\n\nChannel 1: our\n\nChannel 0: of their\n\nChannel 1: our\n\nChannel 0: conditions.\n\nChannel 1: services have come back our services consultant came back to us yesterday and said, mainly, you know, 600 is the minimum that he can go.\n\nChannel 0: Okay.\n\nChannel 1: He can't go any lower, and there's one area that he's gonna have to go to $6.60. So yeah. So\n\nChannel 0: Okay.\n\nChannel 1: it it there's really we don't we actually thought for a moment that we would negotiate, but it looks like but we need all this data. So I'm talking myself as project manager. I work for Von Fitcare,\n\nChannel 0: Yes.\n\nChannel 1: the the partners and the architect. So between the three of us, we sort of need all this information,\n\nChannel 0: Sure.\n\nChannel 1: including the aims and the services consultant so that we can decide how are we going to proceed with this response to the archive.\n\nChannel 0: Yes. Answer this. Okay. Well, so what I'll do\n\nChannel 1: Yeah.\n\nChannel 0: is I'll I'll request the information from you. I'll send the email through. You can send it\n\nChannel 1: Yes.\n\nChannel 0: through to me. I'll review it and then give you my honest thoughts, and then\n\nChannel 1: Yes.\n\nChannel 0: you can decide whether or not you'd like a quote or not, and then we can go from there.\n\nChannel 1: Yeah. And the other thing that is actually critical to us is timing on this report.\n\nChannel 0: Right.\n\nChannel 1: We\n\nChannel 0: Sure.\n\nChannel 1: we obviously want a quick there's more turnaround because we've gotta get if we are gonna, you know, go the way that I mean, look, I mean, I'm actually I want this tool raised and so does the architect\n\nChannel 0: Yes.\n\nChannel 1: because it just makes\n\nChannel 0: Yes.\n\nChannel 1: our life easier.\n\nChannel 0: Yes.\n\nChannel 1: And but we we then need a couple you know, a week or two to the main drawings and then resubmit and blah blah blah. So\n\nChannel 0: Yes.\n\nChannel 1: this\n\nChannel 0: Absolutely.\n\nChannel 1: is all,\n\nChannel 0: I\n\nChannel 1: you know,\n\nChannel 0: I guess\n\nChannel 1: all taking all taking time.\n\nChannel 0: yes. And and in terms of timing, look, we we are typically one of the quicker ones because we're a small company and and do it rather rather quickly. The trouble is that if we need information from Melbourne Water, which honestly, typically with these ones we do,\n\nChannel 1: Yes. Yes.\n\nChannel 0: they can take up to twenty eight days to get back to us.\n\nChannel 1: Yes. Well, yes. That seems to be these sort of people.\n\nChannel 0: Yes. And and yeah. Exactly. So I guess yeah. We we can be quick, but we are our\n\nChannel 1: Yes.\n\nChannel 0: hands are kind of tired when it comes to how when how often and how quickly. Look. I I have worked with Melbourne. I actually wrote the guidelines that or co wrote, sorry, the the guidelines that they use to assess to use assessment. So I I know\n\nChannel 1: Okay.\n\nChannel 0: most of the people in there, but that still doesn't that still doesn't necessarily mean they go quicker. There's a I don't know. There's a page of Melbourne Water that I I don't fully understand.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: But,\n\nChannel 1: I mean,\n\nChannel 0: yes, anyway,\n\nChannel 1: it\n\nChannel 0: I'll\n\nChannel 1: it\n\nChannel 0: I'll\n\nChannel 1: is\n\nChannel 0: request\n\nChannel 1: what it\n\nChannel 0: all\n\nChannel 1: is.\n\nChannel 0: that, and I'm happy to yeah. Please, if you have anything else that you think would be useful to know, just give\n\nChannel 1: Yeah.\n\nChannel 0: me a bell. Otherwise, I'll I'll respond with\n\nChannel 1: Okay.\n\nChannel 0: my\n\nChannel 1: Now are you you're located in Melbourne. Yes?\n\nChannel 0: I am. Yes. Preston.\n\nChannel 1: Yes. Okay. Okay. And and you said you're a small a small company?\n\nChannel 0: Yes. There's only there's there's three of us, actually. Yeah. So it's\n\nChannel 1: Okay.\n\nChannel 0: I I run it, but it's yeah.\n\nChannel 1: Oh,\n\nChannel 0: There's\n\nChannel 1: that's\n\nChannel 0: only three,\n\nChannel 1: great.\n\nChannel 0: and we we yeah. We don't we well, we do pretty large projects, but I I typically don't wanna get very much bigger, to be honest. I I like having\n\nChannel 1: No.\n\nChannel 0: a\n\nChannel 1: We've\n\nChannel 0: small\n\nChannel 1: got\n\nChannel 0: business.\n\nChannel 1: actually, our entire team is exactly what you are. There's me, there's Yatek works. You know, he's out of big firms. The engineers out of the big firms. We're all at that stage of our life where we just wanna do our own thing.\n\nChannel 0: Yeah. Yeah. It's nice. It's a it's a nice\n\nChannel 1: Well,\n\nChannel 0: feeling. I like not being beholden\n\nChannel 1: no.\n\nChannel 0: to anyone. It's a yeah. I don't know. It's a it's a\n\nChannel 1: And\n\nChannel 0: nice\n\nChannel 1: I\n\nChannel 0: feeling.\n\nChannel 1: think we we get a good result too. So\n\nChannel 0: Yes. Agreed. Absolutely. I look. I mean and I think on my website, I get 96 or 7% through Melbourne Water, which is extremely\n\nChannel 1: yes.\n\nChannel 0: high. I I know what I need to do to to do it, and and I guess I I can I the way that I like to work is even though they're quite difficult, I like to try and work with them because as soon as I\n\nChannel 1: Yes.\n\nChannel 0: have meetings and stuff, I I get a much better result when I talk\n\nChannel 1: Okay.\n\nChannel 0: to them rather than\n\nChannel 1: Also,\n\nChannel 0: rather\n\nChannel 1: if you\n\nChannel 0: than\n\nChannel 1: could just\n\nChannel 0: try\n\nChannel 1: put\n\nChannel 0: and\n\nChannel 1: it\n\nChannel 0: fight them?\n\nChannel 1: set up just because I'm I'm obviously gonna talk to the partners, just set up your strategy of what you think the best strategy is for dealing with them.\n\nChannel 0: Yes.\n\nChannel 1: And, you know, well, I mean, as I say, I think we're sort of erring towards accepting the rating of a four.\n\nChannel 0: Yep. Yep. Easy.\n\nChannel 1: Yeah.\n\nChannel 0: Alright. No worries. Well,\n\nChannel 1: Yeah.\n\nChannel 0: I'll I'll request it, and I'll give you all that context.\n\nChannel 1: Okay. Thanks, Alex.\n\nChannel 0: No worries, Catherine.\n\nChannel 1: Okay.\n\nChannel 0: Thank you very\n\nChannel 1: Alright\n\nChannel 0: much. I'll speak\n\nChannel 1: then.\n\nChannel 0: to you soon.\n\nChannel 1: Okay.\n\nChannel 0: Bye.\n\nChannel 1: Alright. Bye.","paragraphs":[{"sentences":[{"text":"Catherine Hyde.","start":0.56,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.020099776796996593}],"sentiment":"neutral","sentiment_score":0.020099776796996593,"channel":1,"num_words":2,"start":0.56,"end":1.6999999},{"sentences":[{"text":"Hi, Catherine.","start":2.3999999,"end":3.12,"sentiment":"neutral","sentiment_score":0.09293598681688309},{"text":"My name is Alex.","start":3.12,"end":3.84,"sentiment":"neutral","sentiment_score":0.12851298414170742},{"text":"How are you going?","start":3.84,"end":4.74,"sentiment":"neutral","sentiment_score":0.17579377815127373}],"sentiment":"neutral","sentiment_score":0.14030990228056908,"channel":0,"num_words":10,"start":2.3999999,"end":4.74},{"sentences":[{"text":"Good.","start":4.88,"end":5.12,"sentiment":"positive","sentiment_score":0.6515740156173706},{"text":"Thanks.","start":5.12,"end":5.62,"sentiment":"positive","sentiment_score":0.7279512286186218}],"sentiment":"positive","sentiment_score":0.6897626221179962,"channel":1,"num_words":2,"start":4.88,"end":5.62},{"sentences":[{"text":"That's good.","start":6.16,"end":6.8999996,"sentiment":"positive","sentiment_score":0.6754010617733002},{"text":"I am calling you requested a quote for a flood impact assessment, flood risk assessment for your new veterinary hospital.","start":7.2799997,"end":14.5,"sentiment":"neutral","sentiment_score":0.12337366715073586}],"sentiment":"neutral","sentiment_score":0.17355797575278717,"channel":0,"num_words":22,"start":6.16,"end":14.5},{"sentences":[{"text":"Yes.","start":15.465,"end":15.865,"sentiment":"neutral","sentiment_score":0.05113893002271652}],"sentiment":"neutral","sentiment_score":0.05113893002271652,"channel":1,"num_words":1,"start":15.465,"end":15.865},{"sentences":[{"text":"Hospital.","start":15.844999,"end":16.345,"sentiment":"neutral","sentiment_score":0.03407606482505798}],"sentiment":"neutral","sentiment_score":0.03407606482505798,"channel":0,"num_words":1,"start":15.844999,"end":16.345},{"sentences":[{"text":"Where are you calling from?","start":15.865,"end":17.245,"sentiment":"neutral","sentiment_score":0.01562770511955023}],"sentiment":"neutral","sentiment_score":0.01562770511955023,"channel":1,"num_words":5,"start":15.865,"end":17.245},{"sentences":[{"text":"I'm calling for s oh, did I not say?","start":17.605,"end":19.285,"sentiment":"neutral","sentiment_score":0.0019120173011389044},{"text":"I'm sorry.","start":19.285,"end":20.025,"sentiment":"neutral","sentiment_score":-0.013734662439674139},{"text":"SWM Consulting.","start":20.645,"end":21.945,"sentiment":"neutral","sentiment_score":0.006399683188647032}],"sentiment":"neutral","sentiment_score":0.00019524593909199422,"channel":0,"num_words":13,"start":17.605,"end":21.945},{"sentences":[{"text":"Ah, okay.","start":22.825,"end":23.545,"sentiment":"neutral","sentiment_score":0.05777877755463123},{"text":"Yes.","start":23.545,"end":24.045,"sentiment":"neutral","sentiment_score":0.09857995063066484}],"sentiment":"neutral","sentiment_score":0.07137916857997577,"channel":1,"num_words":3,"start":22.825,"end":24.045},{"sentences":[{"text":"Yes.","start":24.645,"end":25.145,"sentiment":"neutral","sentiment_score":0.14056535065174103},{"text":"And so I I we we certainly can 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The project manager emphasizes the need for a flood risk management plan and data timing for a report. The customer expresses a desire for a quick solution and requests quick feedback on a project. The project manager emphasizes the importance of being mindful of timing and working with partners. The agent offers to provide more context and timeline for a response to a archive and provides a solution that typically takes up to 28 days."},"intents":{"segments":[{"text":"I am calling you requested a quote for a flood impact assessment, flood risk assessment for your new veterinary hospital. Yes. Hospital.","start_word":16,"end_word":37,"intents":[{"intent":"Request flood impact assessment","confidence_score":0.0031285968}]},{"text":"I guess the thing I'd love to ask is if it was possible to provide the response from Melbourne Water because look. The reason why I say that is it's sometimes I can get a resolution without having to do detailed flood assessment. 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I'll send the email through. You can send it Yes. through to me. I'll review it and then give you my honest thoughts, and then Yes. you can decide whether or not you'd like a quote or not, and then we can go from there. Yeah.","start_word":838,"end_word":891,"intents":[{"intent":"Request information","confidence_score":0.4385658}]},{"text":"I'll send the email through. You can send it Yes. through to me. I'll review it and then give you my honest thoughts, and then Yes. you can decide whether or not you'd like a quote or not, and then we can go from there. Yeah.","start_word":846,"end_word":891,"intents":[{"intent":"Send email","confidence_score":0.15682603}]},{"text":"I'll review it and then give you my honest thoughts, and then Yes. you can decide whether or not you'd like a quote or not, and then we can go from there. 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So I I know Okay.","start_word":1110,"end_word":1141,"intents":[{"intent":"Understand guidelines","confidence_score":0.34179118}]},{"text":"Otherwise, I'll I'll respond with Okay.","start_word":1220,"end_word":1225,"intents":[{"intent":"Respond with tencel","confidence_score":0.00002141908}]}]},"sentiments":{"segments":[{"text":"Catherine Hyde. Hi, Catherine. My name is Alex. How are you going?","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.11209700256586076},{"text":"Good. Thanks. That's good.","start_word":12,"end_word":15,"sentiment":"positive","sentiment_score":0.684960663318634},{"text":"I am calling you requested a quote for a flood impact assessment, flood risk assessment for your new veterinary hospital. Yes. Hospital. Where are you calling from? I'm calling for s oh, did I not say? I'm sorry. SWM Consulting. Ah, okay. Yes. Yes. And so I I we we certainly can help. I guess the thing I'd love to ask is if it was possible to provide the response from Melbourne Water because look. The reason why I say that is it's sometimes I can get a resolution without having to do detailed flood assessment. Look. It's very infrequent, and it is sometimes a bit difficult, but, you know, there there is always an opportunity or or a chance that I could, get them to lay off a little bit. Yes. And and if I read the referral response, I know who to speak to, and I can and I can pick it oh, not pick it apart, but I guess I could have a bit of more detail and and see if there's any chance of doing so. Okay. Could you send me an email? Because I think I'm I sent my my request to admin. Okay. Sure. Could you Yes. send me It an it email yes. with all of that and what you need, and I'll send you all the documents that I have Perfect. with including Perfect. the I'll send it to you right now. RFI and everything. And if you could send me back the main thing is let me just alert you so that we don't you don't run down the rabbit hole. There's a relatively good chance, put it that way, that we're going to accept Yep. because one of the requirements is that they want us to raise the score by 600 mil. Yes.","start_word":16,"end_word":318,"sentiment":"neutral","sentiment_score":0.070106640458107},{"text":"There's a very good chance that we're going to accept that.","start_word":319,"end_word":329,"sentiment":"positive","sentiment_score":0.3704027831554413},{"text":"I think that's It fair.","start_word":330,"end_word":334,"sentiment":"neutral","sentiment_score":0.1136246621608734},{"text":"I it think has that's a well, great it has idea.","start_word":335,"end_word":345,"sentiment":"positive","sentiment_score":0.522148609161377},{"text":"its pros and cons. There's at the moment, we're we're up to more more pros than cons because being a vet hospital, we have a tremendous amount of surge Yes. because everything has a sink. Yes. And it will mean that we don't have to disturb the 60 year old slab existing slab, and god knows what's under there. And we just lift everything up and we run all our services through. Yes. So that's the main thing. So what I would really like we we we do require the well, the the RFID says that they want the flood risk and design Yes. statement. Depending depending on that, then they're gonna ask for a flood risk management plan, which hopefully we will avoid. Yes. And then also your view on whether or not by accepting okay. We're gonna raise the straw. How will that help us? Yes. Will it Look. will it help our case? Honestly, if if there's if if you're able to accept the conditions that Melbourne Water has put placed on the site, that's a I I I would always look. I'm not I'm talking myself out of a job, but I would always, if if it's if it's amenable and if it's possible to do, I would just do it because the challenge with Melbourne Water is they can dig their heels in on things that are, from my perspective, are probably inconsequential, but they get quite difficult. And and, you know, they they'll they'll keep pushing and say, oh, no. You need to demonstrate this. You need to demonstrate Yes. this. And if unless if you're willing to say, oh, look. Okay.","start_word":346,"end_word":623,"sentiment":"neutral","sentiment_score":-0.002389155561104417},{"text":"Melbourne Waters, thank you for giving me all these these conditions.","start_word":624,"end_word":634,"sentiment":"positive","sentiment_score":0.5092441439628601},{"text":"We're going to just do them all.","start_word":635,"end_word":641,"sentiment":"neutral","sentiment_score":0.2610168755054474},{"text":"They may just leave you alone completely.","start_word":642,"end_word":648,"sentiment":"negative","sentiment_score":-0.3643527030944824},{"text":"So if that's a possibility, I I I would probably recommend that more than anything. Look, if it's not and and you want to, I guess, get maybe a lower level or or or or just, you know, not have to meet Well, all our of their our conditions. services have come back our services consultant came back to us yesterday and said, mainly, you know, 600 is the minimum that he can go. Okay. He can't go any lower, and there's one area that he's gonna have to go to $6.60. So yeah. So Okay. it it there's really we don't we actually thought for a moment that we would negotiate, but it looks like but we need all this data. So I'm talking myself as project manager. I work for Von Fitcare, Yes. the the partners and the architect. So between the three of us, we sort of need all this information, Sure. including the aims and the services consultant so that we can decide how are we going to proceed with this response to the archive. Yes. Answer this. Okay. Well, so what I'll do Yeah. is I'll I'll request the information from you. I'll send the email through. You can send it Yes. through to me. I'll review it and then give you my honest thoughts, and then Yes. you can decide whether or not you'd like a quote or not, and then we can go from there. Yeah. And the other thing that is actually critical to us is timing on this report. Right. We Sure. we obviously want a quick there's more turnaround because we've gotta get if we are gonna, you know, go the way that I mean, look, I mean, I'm actually I want this tool raised and so does the architect Yes.","start_word":649,"end_word":949,"sentiment":"neutral","sentiment_score":-0.01238740049302578},{"text":"because it just makes Yes. our life easier.","start_word":950,"end_word":957,"sentiment":"positive","sentiment_score":0.4878659248352051},{"text":"Yes. And but we we then need a couple you know, a week or two to the main drawings and then resubmit and blah blah blah. So Yes.","start_word":958,"end_word":985,"sentiment":"neutral","sentiment_score":-0.01300041823248778},{"text":"this Absolutely.","start_word":986,"end_word":987,"sentiment":"positive","sentiment_score":0.3382626473903656},{"text":"is all, I you know, I guess all taking all taking time. yes. And and in terms of timing, look, we we are typically one of the quicker ones because we're a small company and and do it rather rather quickly. The trouble is that if we need information from Melbourne Water, which honestly, typically with these ones we do, Yes. Yes. they can take up to twenty eight days to get back to us. Yes. Well, yes. That seems to be these sort of people. Yes. And and yeah. Exactly. So I guess yeah. We we can be quick, but we are our Yes. hands are kind of tired when it comes to how when how often and how quickly. Look. I I have worked with Melbourne. I actually wrote the guidelines that or co wrote, sorry, the the guidelines that they use to assess to use assessment. So I I know Okay. most of the people in there, but that still doesn't that still doesn't necessarily mean they go quicker. There's a I don't know. There's a page of Melbourne Water that I I don't fully understand. Yeah. Yeah. But, I mean, yes, anyway, it I'll it I'll is request what it all is.","start_word":988,"end_word":1193,"sentiment":"neutral","sentiment_score":-0.07316791266202927},{"text":"that, and I'm happy to yeah.","start_word":1194,"end_word":1199,"sentiment":"positive","sentiment_score":0.4643303453922272},{"text":"Please, if you have anything else that you think would be useful to know, just give Yeah. me a bell. Otherwise, I'll I'll respond with Okay. my Now are you you're located in Melbourne. Yes? I am. Yes. Preston. Yes. Okay. Okay. And and you said you're a small a small company? Yes. There's only there's there's three of us, actually. Yeah. So it's Okay. I I run it, but it's yeah. Oh, There's that's only three, great. and we we yeah. We don't we well, we do pretty large projects, but I I typically don't wanna get very much bigger, to be honest. I I like having No. a We've small got business. actually, our entire team is exactly what you are. There's me, there's Yatek works. You know, he's out of big firms. The engineers out of the big firms. We're all at that stage of our life where we just wanna do our own thing. Yeah. Yeah.","start_word":1200,"end_word":1359,"sentiment":"neutral","sentiment_score":0.08252670112997293},{"text":"It's nice. It's a it's a nice Well, feeling.","start_word":1360,"end_word":1368,"sentiment":"positive","sentiment_score":0.4069764316082001},{"text":"I like not being beholden no. to anyone. It's a yeah. I don't know. It's a it's a And nice I feeling.","start_word":1369,"end_word":1390,"sentiment":"neutral","sentiment_score":0.1766054481267929},{"text":"think we we get a good result too.","start_word":1391,"end_word":1398,"sentiment":"positive","sentiment_score":0.538732647895813},{"text":"So Yes. Agreed.","start_word":1399,"end_word":1401,"sentiment":"neutral","sentiment_score":0.23582780361175537},{"text":"Absolutely.","start_word":1402,"end_word":1402,"sentiment":"positive","sentiment_score":0.33723440766334534},{"text":"I look. I mean and I think on my website, I get 96 or 7% through Melbourne Water, which is extremely yes. high. I I know what I need to do to to do it, and and I guess I I can I the way that I like to work is even though they're quite difficult, I like to try and work with them because as soon as I Yes. have meetings and stuff, I I get a much better result when I talk Okay. to them rather than Also, rather if you than could just try put and it fight them? set up just because I'm I'm obviously gonna talk to the partners, just set up your strategy of what you think the best strategy is for dealing with them. Yes. And, you know, well, I mean, as I say, I think we're sort of erring towards accepting the rating of a four. Yep. Yep. Easy. Yeah. Alright. No worries. Well, Yeah. I'll I'll request it, and I'll give you all that context. Okay.","start_word":1403,"end_word":1577,"sentiment":"neutral","sentiment_score":0.08527058362960815},{"text":"Thanks, Alex. No worries, Catherine. Okay. Thank you very Alright much.","start_word":1578,"end_word":1588,"sentiment":"positive","sentiment_score":0.5586615204811096},{"text":"I'll speak then. to you soon. Okay. Bye. Alright. Bye.","start_word":1589,"end_word":1598,"sentiment":"neutral","sentiment_score":0.1707691103219986}],"average":{"sentiment":"neutral","sentiment_score":0.05351110198087074}}}}