{"metadata":{"transaction_key":"deprecated","request_id":"01a10f14-8b73-7431-8f61-ac6d411ce6de","sha256":"c4e4bfc6daaa36755b5dd26f818efb7e7d5d1cc5ded7ac8e39ae8ddc40f5a898","created":"2026-10-06T02:39:29.273Z","duration":232.70393,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":687,"output_tokens":67},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":773,"output_tokens":775},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":773,"output_tokens":24}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Maureen from Airtel. Hello? Yes. I'm good. Thanks for asking. Am I speaking with Roshan? Yeah. I just wanted to check-in because we did some configuration. Our network team troubleshoot the issue, and we're just checking in if the Internet is not working. Mhmm. Okay. So right now, your own router is connected and it's working fine? Mhmm. Okay. Okay. Because upon checking here on our end, it's... The service is now up and running, so it should be working by now. Is it okay if you give us a callback if the issue is still there once you got home? Yeah. Mhmm. Okay. Okay. Yeah. Sure. Just give us a callback if the issue is still there. And let us know as well if it's working If it's working with your own router, might be the router we provided is faulty. I'll request a new one if ever. Yeah. Mhmm. So before you before you went out, the Internet is working or no? Okay. Yeah. Because our network... Yeah. Our network team asked us to double check on you if it's working now because we did... They did some changes again with the configuration. Is it okay if you give us a callback once you got home? Yeah. Let us know if it's working or still no. Yeah. And if it's working with your own router, might be the router that we provided is faulty. So we're going going to request our provisioning team to get you a new one if the Internet is not working, if ever, with your own router. Okay. Thank you. Bye for now.","confidence":0.9970703,"words":[{"word":"hello","start":3.9199998,"end":4.42,"confidence":0.97802734,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.0808037593960762},{"word":"good","start":4.48,"end":4.72,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.35176172852516174},{"word":"morning","start":4.72,"end":5.12,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.28017497062683105},{"word":"this","start":5.12,"end":5.3599997,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.24083922803401947},{"word":"is","start":5.3599997,"end":5.6,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2372678816318512},{"word":"maureen","start":5.6,"end":6.0,"confidence":0.93237305,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.33112165331840515},{"word":"from","start":6.0,"end":6.24,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2571572959423065},{"word":"airtel","start":6.24,"end":6.74,"confidence":0.97998047,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":0.24206626415252688},{"word":"hello","start":8.96,"end":9.46,"confidence":0.8310547,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.198218896985054},{"word":"yes","start":10.0,"end":10.32,"confidence":0.9975586,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.3286699056625366},{"word":"i'm","start":10.32,"end":10.48,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5009263753890991},{"word":"good","start":10.48,"end":10.719999,"confidence":0.9970703,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.5812081098556519},{"word":"thanks","start":10.719999,"end":10.96,"confidence":0.9980469,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.65439373254776},{"word":"for","start":10.96,"end":11.2,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.622875988483429},{"word":"asking","start":11.2,"end":11.7,"confidence":1.0,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.6168676018714905},{"word":"am","start":11.92,"end":12.0,"confidence":0.83251953,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.08145881444215775},{"word":"i","start":12.0,"end":12.16,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12865889072418213},{"word":"speaking","start":12.16,"end":12.48,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.11977000534534454},{"word":"with","start":12.48,"end":12.98,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.17192386090755463},{"word":"roshan","start":13.04,"end":13.54,"confidence":0.78601074,"punctuated_word":"Roshan?","sentiment":"neutral","sentiment_score":0.13564316928386688},{"word":"yeah","start":15.705,"end":15.865,"confidence":0.82470703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03149901330471039},{"word":"i","start":15.865,"end":16.025,"confidence":0.56152344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03290657699108124},{"word":"just","start":16.025,"end":16.265,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.022233646363019943},{"word":"wanted","start":16.265,"end":16.664999,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.041236478835344315},{"word":"to","start":16.664999,"end":16.744999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.026684436947107315},{"word":"check-in","start":16.744999,"end":17.225,"confidence":0.9980469,"punctuated_word":"check-in","sentiment":"neutral","sentiment_score":-0.028589636087417603},{"word":"because","start":17.225,"end":17.465,"confidence":0.8413086,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.027479607611894608},{"word":"we","start":17.465,"end":17.625,"confidence":0.9921875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.02494543418288231},{"word":"did","start":17.625,"end":17.945,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.024072706699371334},{"word":"some","start":17.945,"end":18.265,"confidence":0.96240234,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.026018956676125526},{"word":"configuration","start":18.265,"end":18.765,"confidence":0.9597168,"punctuated_word":"configuration.","sentiment":"neutral","sentiment_score":-0.02033124677836895},{"word":"our","start":19.545,"end":19.785,"confidence":1.0,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":-0.14228302240371704},{"word":"network","start":19.785,"end":20.265,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.17963486909866333},{"word":"team","start":20.265,"end":20.765,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.17345942556858063},{"word":"troubleshoot","start":21.064999,"end":21.545,"confidence":0.96940106,"punctuated_word":"troubleshoot","sentiment":"neutral","sentiment_score":-0.0828934833407402},{"word":"the","start":21.545,"end":21.705,"confidence":0.9667969,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1262522041797638},{"word":"issue","start":21.705,"end":22.205,"confidence":0.8991699,"punctuated_word":"issue,","sentiment":"neutral","sentiment_score":-0.06991055607795715},{"word":"and","start":22.825,"end":23.325,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06612078845500946},{"word":"we're","start":23.865,"end":24.185,"confidence":0.9970703,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.07328283041715622},{"word":"just","start":24.185,"end":24.425,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.07528248429298401},{"word":"checking","start":24.425,"end":24.825,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":-0.05681276321411133},{"word":"in","start":24.825,"end":25.064999,"confidence":0.984375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.08332560956478119},{"word":"if","start":25.064999,"end":25.305,"confidence":0.9951172,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.090208038687706},{"word":"the","start":25.305,"end":25.465,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1684654802083969},{"word":"internet","start":25.465,"end":25.945,"confidence":0.97998047,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.14183491468429563},{"word":"is","start":25.945,"end":26.105,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.16564473509788513},{"word":"not","start":26.105,"end":26.345,"confidence":0.85595703,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.13754181563854218},{"word":"working","start":26.345,"end":26.845,"confidence":0.9797363,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":-0.11979597806930542},{"word":"mhmm","start":71.46,"end":71.96,"confidence":0.91748047,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.003830405650660395},{"word":"okay","start":81.33501,"end":81.83501,"confidence":0.90625,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0754062831401825},{"word":"so","start":81.975006,"end":82.475006,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07793159037828445},{"word":"right","start":82.535,"end":82.855,"confidence":0.9086914,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.12296171486377716},{"word":"now","start":82.855,"end":83.355,"confidence":0.81396484,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.12075395882129668},{"word":"your","start":83.65501,"end":83.895004,"confidence":0.5966797,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11820389330387115},{"word":"own","start":83.895004,"end":84.135,"confidence":0.9760742,"punctuated_word":"own","sentiment":"neutral","sentiment_score":0.16196489334106445},{"word":"router","start":84.135,"end":84.615005,"confidence":0.9135742,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.11091652512550354},{"word":"is","start":84.615005,"end":84.87,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.18662716448307037},{"word":"connected","start":85.11,"end":85.61,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.16489911079406738},{"word":"and","start":85.990005,"end":86.23,"confidence":0.5932617,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.13208498060703278},{"word":"it's","start":86.23,"end":86.47,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.14706102013587952},{"word":"working","start":86.47,"end":86.79,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.1332375705242157},{"word":"fine","start":86.79,"end":87.29,"confidence":0.9267578,"punctuated_word":"fine?","sentiment":"neutral","sentiment_score":0.11199522763490675},{"word":"mhmm","start":90.39,"end":90.89,"confidence":0.9489746,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.01012427732348442},{"word":"okay","start":92.79,"end":93.29,"confidence":0.9404297,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02671070024371147},{"word":"okay","start":100.564995,"end":101.064995,"confidence":0.9428711,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04868162423372269},{"word":"because","start":101.125,"end":101.445,"confidence":0.91259766,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.039431601762771606},{"word":"upon","start":101.445,"end":101.945,"confidence":0.9819336,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":0.0381244495511055},{"word":"checking","start":102.244995,"end":102.725,"confidence":0.9375,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.03002850711345673},{"word":"here","start":102.725,"end":102.884995,"confidence":0.9951172,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.043713293969631195},{"word":"on","start":102.884995,"end":103.045,"confidence":0.98095703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.023935671895742416},{"word":"our","start":103.045,"end":103.284996,"confidence":0.60498047,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.02807103656232357},{"word":"end","start":103.284996,"end":103.604996,"confidence":0.97802734,"punctuated_word":"end,","sentiment":"neutral","sentiment_score":0.031135957688093185},{"word":"it's","start":103.604996,"end":104.104996,"confidence":0.8408203,"punctuated_word":"it's...","sentiment":"neutral","sentiment_score":0.02138635143637657},{"word":"the","start":104.405,"end":104.645,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.20297864079475403},{"word":"service","start":104.645,"end":105.045,"confidence":0.99316406,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.24921460449695587},{"word":"is","start":105.045,"end":105.204994,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2797590494155884},{"word":"now","start":105.204994,"end":105.445,"confidence":0.99902344,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.3101934790611267},{"word":"up","start":105.445,"end":105.604996,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.3236742317676544},{"word":"and","start":105.604996,"end":105.84499,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2883830964565277},{"word":"running","start":105.84499,"end":106.34499,"confidence":0.82421875,"punctuated_word":"running,","sentiment":"positive","sentiment_score":0.39071691036224365},{"word":"so","start":106.485,"end":106.725,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.36999282240867615},{"word":"it","start":106.725,"end":106.965,"confidence":0.9291992,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.4897645711898804},{"word":"should","start":106.965,"end":107.204994,"confidence":1.0,"punctuated_word":"should","sentiment":"positive","sentiment_score":0.5234848260879517},{"word":"be","start":107.204994,"end":107.365,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.4096102714538574},{"word":"working","start":107.365,"end":107.865,"confidence":1.0,"punctuated_word":"working","sentiment":"positive","sentiment_score":0.412945955991745},{"word":"by","start":108.645,"end":108.965,"confidence":0.94921875,"punctuated_word":"by","sentiment":"positive","sentiment_score":0.3385698199272156},{"word":"now","start":108.965,"end":109.465,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.279127836227417},{"word":"is","start":110.805,"end":111.045,"confidence":0.94140625,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.09249423444271088},{"word":"it","start":111.045,"end":111.204994,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1366165578365326},{"word":"okay","start":111.204994,"end":111.445,"confidence":0.99902344,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.08804633468389511},{"word":"if","start":111.445,"end":111.604996,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0954185500741005},{"word":"you","start":111.604996,"end":111.765,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.061121754348278046},{"word":"give","start":111.765,"end":112.005,"confidence":0.9980469,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.05214563012123108},{"word":"us","start":112.005,"end":112.16499,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.03375506401062012},{"word":"a","start":112.16499,"end":112.244995,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.055661752820014954},{"word":"callback","start":112.244995,"end":112.744995,"confidence":0.9941406,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.012951869517564774},{"word":"if","start":112.965,"end":113.125,"confidence":0.9707031,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0104832723736763},{"word":"the","start":113.125,"end":113.365,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.045566461980342865},{"word":"issue","start":113.365,"end":113.604996,"confidence":0.99902344,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.02785331755876541},{"word":"is","start":113.604996,"end":113.765,"confidence":0.96972656,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05156543850898743},{"word":"still","start":113.765,"end":113.924995,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.04323262721300125},{"word":"there","start":113.924995,"end":114.424995,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.018618084490299225},{"word":"once","start":115.17,"end":115.409996,"confidence":0.9941406,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.04236825555562973},{"word":"you","start":115.409996,"end":115.57,"confidence":0.96435547,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05969008803367615},{"word":"got","start":115.57,"end":116.05,"confidence":0.94921875,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.1049441546201706},{"word":"home","start":116.05,"end":116.53,"confidence":0.9765625,"punctuated_word":"home?","sentiment":"neutral","sentiment_score":-0.1094852089881897},{"word":"yeah","start":116.53,"end":117.03,"confidence":0.9121094,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05140094459056854},{"word":"mhmm","start":117.41,"end":117.91,"confidence":0.802124,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.02704130113124847},{"word":"okay","start":118.29,"end":118.79,"confidence":0.9875488,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03100902773439884},{"word":"okay","start":124.21,"end":124.689995,"confidence":0.98339844,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06613141298294067},{"word":"yeah","start":124.689995,"end":124.93,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.096838541328907},{"word":"sure","start":124.93,"end":125.43,"confidence":1.0,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.15318885445594788},{"word":"just","start":125.49,"end":125.81,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.05252730846405029},{"word":"give","start":125.81,"end":126.049995,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.026002757251262665},{"word":"us","start":126.049995,"end":126.21,"confidence":0.9248047,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.047285258769989014},{"word":"a","start":126.21,"end":126.29,"confidence":0.80322266,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08613209426403046},{"word":"callback","start":126.29,"end":126.79,"confidence":0.9941406,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.023711025714874268},{"word":"if","start":126.93,"end":127.09,"confidence":0.99609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0035073086619377136},{"word":"the","start":127.09,"end":127.17,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09380023181438446},{"word":"issue","start":127.17,"end":127.409996,"confidence":0.9980469,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.14117345213890076},{"word":"is","start":127.409996,"end":127.57,"confidence":0.8071289,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08341636508703232},{"word":"still","start":127.57,"end":127.729996,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.1049146205186844},{"word":"there","start":127.729996,"end":128.23,"confidence":0.8339844,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.044906169176101685},{"word":"and","start":128.29,"end":128.61,"confidence":0.99609375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.011151276528835297},{"word":"let","start":128.61,"end":128.77,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.002458363771438598},{"word":"us","start":128.77,"end":129.01,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.03625933825969696},{"word":"know","start":129.01,"end":129.17,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.023422978818416595},{"word":"as","start":129.17,"end":129.33,"confidence":0.9873047,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.03998227417469025},{"word":"well","start":129.33,"end":129.65,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.050138138234615326},{"word":"if","start":129.65,"end":129.81,"confidence":0.9921875,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04556269198656082},{"word":"it's","start":129.81,"end":130.05,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.012360820546746254},{"word":"working","start":130.05,"end":130.55,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.0003794915974140167},{"word":"if","start":131.845,"end":132.08499,"confidence":0.96875,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.0967186838388443},{"word":"it's","start":132.08499,"end":132.405,"confidence":0.9641113,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.2580353617668152},{"word":"working","start":132.405,"end":132.905,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.23048999905586243},{"word":"with","start":134.00499,"end":134.245,"confidence":0.8676758,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.36768683791160583},{"word":"your","start":134.245,"end":134.565,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.32714036107063293},{"word":"own","start":134.565,"end":134.965,"confidence":0.99902344,"punctuated_word":"own","sentiment":"negative","sentiment_score":-0.4434976577758789},{"word":"router","start":134.965,"end":135.465,"confidence":0.85913086,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.20397692918777463},{"word":"might","start":136.325,"end":136.72499,"confidence":0.89990234,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.3084300458431244},{"word":"be","start":136.72499,"end":136.965,"confidence":0.99902344,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.33402785658836365},{"word":"the","start":136.965,"end":137.465,"confidence":0.8828125,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4255178272724152},{"word":"router","start":137.845,"end":138.245,"confidence":0.93359375,"punctuated_word":"router","sentiment":"negative","sentiment_score":-0.3838688135147095},{"word":"we","start":138.245,"end":138.485,"confidence":0.66748047,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.4174038767814636},{"word":"provided","start":138.485,"end":138.985,"confidence":0.9863281,"punctuated_word":"provided","sentiment":"negative","sentiment_score":-0.5185571312904358},{"word":"is","start":139.125,"end":139.285,"confidence":0.6826172,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5593059062957764},{"word":"faulty","start":139.285,"end":139.785,"confidence":0.95458984,"punctuated_word":"faulty.","sentiment":"negative","sentiment_score":-0.4341716766357422},{"word":"i'll","start":139.845,"end":140.08499,"confidence":0.9719238,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.20983317494392395},{"word":"request","start":140.08499,"end":140.485,"confidence":0.99902344,"punctuated_word":"request","sentiment":"neutral","sentiment_score":-0.30229610204696655},{"word":"a","start":140.485,"end":140.565,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.33282315731048584},{"word":"new","start":140.565,"end":140.885,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.29195302724838257},{"word":"one","start":140.885,"end":141.385,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.21617016196250916},{"word":"if","start":141.925,"end":142.165,"confidence":0.60058594,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0934639498591423},{"word":"ever","start":142.165,"end":142.665,"confidence":0.99853516,"punctuated_word":"ever.","sentiment":"neutral","sentiment_score":-0.09717299044132233},{"word":"yeah","start":151.61,"end":152.11,"confidence":0.9472656,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05633145943284035},{"word":"mhmm","start":165.395,"end":165.895,"confidence":0.8983154,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0026312177069485188},{"word":"so","start":166.035,"end":166.19499,"confidence":0.6875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0009036827832460405},{"word":"before","start":166.19499,"end":166.515,"confidence":0.99121094,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.008183727040886879},{"word":"you","start":166.515,"end":167.015,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.010060373693704603},{"word":"before","start":169.63,"end":169.95,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.01724359206855297},{"word":"you","start":169.95,"end":170.19,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01359965279698372},{"word":"went","start":170.19,"end":170.43001,"confidence":1.0,"punctuated_word":"went","sentiment":"neutral","sentiment_score":-0.009670745581388474},{"word":"out","start":170.43001,"end":170.93001,"confidence":0.97094727,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":-0.002261340618133545},{"word":"the","start":171.07,"end":171.39,"confidence":0.6069336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004041202366352081},{"word":"internet","start":171.39,"end":171.79001,"confidence":0.9770508,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.02196652442216873},{"word":"is","start":171.79001,"end":172.03,"confidence":0.99316406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.008259497582912445},{"word":"working","start":172.03,"end":172.53,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.0006326101720333099},{"word":"or","start":173.15,"end":173.47,"confidence":0.84228516,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0032433420419692993},{"word":"no","start":173.47,"end":173.97,"confidence":0.9970703,"punctuated_word":"no?","sentiment":"neutral","sentiment_score":-0.04551523178815842},{"word":"okay","start":179.63,"end":180.13,"confidence":0.9099121,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.012722565792500973},{"word":"yeah","start":181.79001,"end":182.03,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.026653096079826355},{"word":"because","start":182.03,"end":182.53,"confidence":0.98828125,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.017569562420248985},{"word":"our","start":182.75,"end":182.99,"confidence":0.9770508,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.0046073067933321},{"word":"network","start":182.99,"end":183.49,"confidence":0.99902344,"punctuated_word":"network...","sentiment":"neutral","sentiment_score":-0.002854478545486927},{"word":"yeah","start":184.085,"end":184.405,"confidence":0.9777832,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.012668656185269356},{"word":"our","start":184.405,"end":184.645,"confidence":0.99902344,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":-0.0179750993847847},{"word":"network","start":184.645,"end":185.045,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.00004614889621734619},{"word":"team","start":185.045,"end":185.445,"confidence":0.9819336,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.011797871440649033},{"word":"asked","start":185.445,"end":185.60501,"confidence":0.9116211,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":0.01003098115324974},{"word":"us","start":185.60501,"end":185.845,"confidence":0.9951172,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.002755269408226013},{"word":"to","start":185.845,"end":186.16501,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0020832233130931854},{"word":"double","start":186.16501,"end":186.645,"confidence":1.0,"punctuated_word":"double","sentiment":"neutral","sentiment_score":0.00557316467165947},{"word":"check","start":186.645,"end":186.96501,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.008957913145422935},{"word":"on","start":186.96501,"end":187.125,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.014799334108829498},{"word":"you","start":187.125,"end":187.625,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.007488925009965897},{"word":"if","start":188.405,"end":188.645,"confidence":0.9135742,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.017379941418766975},{"word":"it's","start":188.645,"end":188.88501,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.02162042260169983},{"word":"working","start":188.88501,"end":189.285,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.014918439090251924},{"word":"now","start":189.285,"end":189.60501,"confidence":0.99902344,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.01235753297805786},{"word":"because","start":189.60501,"end":189.925,"confidence":0.70947266,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.010800302028656006},{"word":"we","start":189.925,"end":190.005,"confidence":0.9941406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.017168685793876648},{"word":"did","start":190.005,"end":190.505,"confidence":0.99902344,"punctuated_word":"did...","sentiment":"neutral","sentiment_score":-0.02253728359937668},{"word":"they","start":191.045,"end":191.285,"confidence":0.88183594,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.090492881834507},{"word":"did","start":191.285,"end":191.445,"confidence":0.99902344,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.07594525068998337},{"word":"some","start":191.445,"end":191.685,"confidence":0.99902344,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.08039627969264984},{"word":"changes","start":191.685,"end":192.185,"confidence":0.8964844,"punctuated_word":"changes","sentiment":"neutral","sentiment_score":-0.09046651422977448},{"word":"again","start":192.24501,"end":192.74501,"confidence":0.9604492,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.08274096250534058},{"word":"with","start":192.96501,"end":193.205,"confidence":0.9970703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.09863141179084778},{"word":"the","start":193.205,"end":193.365,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08323268592357635},{"word":"configuration","start":193.365,"end":193.865,"confidence":1.0,"punctuated_word":"configuration.","sentiment":"neutral","sentiment_score":-0.06924634426832199},{"word":"is","start":194.96501,"end":195.125,"confidence":0.9448242,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.013213973492383955},{"word":"it","start":195.125,"end":195.285,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04660489037632942},{"word":"okay","start":195.285,"end":195.445,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.03025277704000473},{"word":"if","start":195.445,"end":195.60501,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.061609044671058655},{"word":"you","start":195.60501,"end":195.765,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.028952818363904953},{"word":"give","start":195.765,"end":195.925,"confidence":0.9951172,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.01668674871325493},{"word":"us","start":195.925,"end":196.16501,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.01784243807196617},{"word":"a","start":196.16501,"end":196.24501,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03232724219560623},{"word":"callback","start":196.24501,"end":196.74501,"confidence":0.99609375,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.004090543836355209},{"word":"once","start":196.99,"end":197.23,"confidence":1.0,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.0014052018523216248},{"word":"you","start":197.23,"end":197.31,"confidence":0.94189453,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.004910435527563095},{"word":"got","start":197.31,"end":197.55,"confidence":0.94189453,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.0054892487823963165},{"word":"home","start":197.55,"end":198.05,"confidence":0.99902344,"punctuated_word":"home?","sentiment":"neutral","sentiment_score":0.001165228895843029},{"word":"yeah","start":198.99,"end":199.49,"confidence":0.9814453,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.006970076821744442},{"word":"let","start":199.63,"end":199.79001,"confidence":0.9951172,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.008297745138406754},{"word":"us","start":199.79001,"end":199.95,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.00203603133559227},{"word":"know","start":199.95,"end":200.27,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.007036317139863968},{"word":"if","start":200.27,"end":200.59,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.022400949150323868},{"word":"it's","start":200.59,"end":200.83,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.02878391370177269},{"word":"working","start":200.83,"end":201.31,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.017696980386972427},{"word":"or","start":201.31,"end":201.63,"confidence":0.984375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.04974944144487381},{"word":"still","start":201.63,"end":202.03,"confidence":0.9375,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.11259759962558746},{"word":"no","start":202.03,"end":202.53,"confidence":0.94970703,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.07054419815540314},{"word":"yeah","start":204.83,"end":205.33,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.039516549557447433},{"word":"and","start":205.87,"end":206.35,"confidence":0.97802734,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.10251960158348083},{"word":"if","start":206.35,"end":206.51,"confidence":0.9951172,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.17765632271766665},{"word":"it's","start":206.51,"end":206.83,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.2016436755657196},{"word":"working","start":206.83,"end":207.33,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.1556500941514969},{"word":"with","start":208.11,"end":208.35,"confidence":0.90234375,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.24367260932922363},{"word":"your","start":208.35,"end":208.59,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.20701053738594055},{"word":"own","start":208.59,"end":208.91,"confidence":1.0,"punctuated_word":"own","sentiment":"neutral","sentiment_score":-0.2560984492301941},{"word":"router","start":208.91,"end":209.41,"confidence":0.96118164,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.1653190851211548},{"word":"might","start":210.675,"end":210.915,"confidence":0.5566406,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.24886193871498108},{"word":"be","start":210.915,"end":211.155,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.2555502653121948},{"word":"the","start":211.155,"end":211.315,"confidence":0.9560547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3294353485107422},{"word":"router","start":211.315,"end":211.635,"confidence":1.0,"punctuated_word":"router","sentiment":"negative","sentiment_score":-0.3839680850505829},{"word":"that","start":211.635,"end":211.795,"confidence":1.0,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.36816173791885376},{"word":"we","start":211.795,"end":212.035,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.3261769115924835},{"word":"provided","start":212.035,"end":212.515,"confidence":0.98828125,"punctuated_word":"provided","sentiment":"negative","sentiment_score":-0.38038599491119385},{"word":"is","start":212.515,"end":212.83499,"confidence":0.9091797,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.47296959161758423},{"word":"faulty","start":212.83499,"end":213.33499,"confidence":0.97387695,"punctuated_word":"faulty.","sentiment":"neutral","sentiment_score":-0.2928638458251953},{"word":"so","start":213.955,"end":214.19499,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.12124446779489516},{"word":"we're","start":214.19499,"end":214.435,"confidence":1.0,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.1683778613805771},{"word":"going","start":214.435,"end":214.935,"confidence":0.9951172,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.1613929271697998},{"word":"going","start":215.075,"end":215.39499,"confidence":0.7915039,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.14667311310768127},{"word":"to","start":215.39499,"end":215.635,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14422637224197388},{"word":"request","start":215.635,"end":216.135,"confidence":0.99902344,"punctuated_word":"request","sentiment":"neutral","sentiment_score":-0.1158086508512497},{"word":"our","start":216.275,"end":216.595,"confidence":0.9838867,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.13386023044586182},{"word":"provisioning","start":216.595,"end":217.095,"confidence":0.99560547,"punctuated_word":"provisioning","sentiment":"neutral","sentiment_score":-0.058196648955345154},{"word":"team","start":217.235,"end":217.555,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.07974687963724136},{"word":"to","start":217.555,"end":217.635,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07618970423936844},{"word":"get","start":217.635,"end":217.955,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.11518523842096327},{"word":"you","start":217.955,"end":218.19499,"confidence":0.9902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13355371356010437},{"word":"a","start":218.19499,"end":218.355,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08887240290641785},{"word":"new","start":218.355,"end":218.515,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.09572819620370863},{"word":"one","start":218.515,"end":219.015,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.12495077401399612},{"word":"if","start":220.355,"end":220.75499,"confidence":0.74365234,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.15394854545593262},{"word":"the","start":220.75499,"end":220.915,"confidence":0.9350586,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2933574616909027},{"word":"internet","start":220.915,"end":221.415,"confidence":0.97509766,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.25103631615638733},{"word":"is","start":221.47499,"end":221.635,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.28119587898254395},{"word":"not","start":221.635,"end":221.795,"confidence":0.99316406,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2722376585006714},{"word":"working","start":221.795,"end":222.295,"confidence":0.85375977,"punctuated_word":"working,","sentiment":"neutral","sentiment_score":-0.2460154891014099},{"word":"if","start":222.515,"end":222.83499,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.23358571529388428},{"word":"ever","start":222.83499,"end":223.33499,"confidence":0.90722656,"punctuated_word":"ever,","sentiment":"neutral","sentiment_score":-0.2089815139770508},{"word":"with","start":224.11499,"end":224.435,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.19586433470249176},{"word":"your","start":224.435,"end":224.595,"confidence":0.99316406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.040479496121406555},{"word":"own","start":224.595,"end":224.83499,"confidence":1.0,"punctuated_word":"own","sentiment":"neutral","sentiment_score":-0.061032745987176895},{"word":"router","start":224.83499,"end":225.33499,"confidence":0.9995117,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.047760508954524994},{"word":"okay","start":225.74893,"end":225.90894,"confidence":0.9645996,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10381722450256348},{"word":"thank","start":225.90894,"end":226.06892,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.25795778632164},{"word":"you","start":226.06892,"end":226.56892,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.22462597489356995},{"word":"bye","start":227.18893,"end":227.42892,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.184866800904274},{"word":"for","start":227.42892,"end":227.66893,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.19786114990711212},{"word":"now","start":227.66893,"end":228.16893,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.23173752427101135}],"paragraphs":{"transcript":"\nHello. Good morning. This is Maureen from Airtel. Hello? Yes.\n\nI'm good. Thanks for asking. Am I speaking with Roshan? Yeah. I just wanted to check-in because we did some configuration.\n\nOur network team troubleshoot the issue, and we're just checking in if the Internet is not working. Mhmm. Okay. So right now, your own router is connected and it's working fine? Mhmm.\n\nOkay. Okay. Because upon checking here on our end, it's... The service is now up and running, so it should be working by now. Is it okay if you give us a callback if the issue is still there once you got home?\n\nYeah. Mhmm. Okay. Okay. Yeah.\n\nSure. Just give us a callback if the issue is still there. And let us know as well if it's working If it's working with your own router, might be the router we provided is faulty. I'll request a new one if ever. Yeah.\n\nMhmm. So before you before you went out, the Internet is working or no? Okay. Yeah. Because our network...\n\nYeah. Our network team asked us to double check on you if it's working now because we did... They did some changes again with the configuration. Is it okay if you give us a callback once you got home? Yeah.\n\nLet us know if it's working or still no. Yeah. And if it's working with your own router, might be the router that we provided is faulty. So we're going going to request our provisioning team to get you a new one if the Internet is not working, if ever, with your own router. Okay.\n\nThank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.9199998,"end":4.42,"sentiment":"neutral","sentiment_score":0.0808037593960762},{"text":"Good morning.","start":4.48,"end":5.12,"sentiment":"neutral","sentiment_score":0.3159683495759964},{"text":"This is Maureen from Airtel.","start":5.12,"end":6.74,"sentiment":"neutral","sentiment_score":0.26169046461582185},{"text":"Hello?","start":8.96,"end":9.46,"sentiment":"neutral","sentiment_score":0.198218896985054},{"text":"Yes.","start":10.0,"end":10.32,"sentiment":"neutral","sentiment_score":0.3286699056625366}],"sentiment":"neutral","sentiment_score":0.2548081584274769,"num_words":10,"start":3.9199998,"end":10.32},{"sentences":[{"text":"I'm good.","start":10.32,"end":10.719999,"sentiment":"positive","sentiment_score":0.5410672426223755},{"text":"Thanks for asking.","start":10.719999,"end":11.7,"sentiment":"positive","sentiment_score":0.6313791076342264},{"text":"Am I speaking with Roshan?","start":11.92,"end":13.54,"sentiment":"neutral","sentiment_score":0.12749094814062117},{"text":"Yeah.","start":15.705,"end":15.865,"sentiment":"neutral","sentiment_score":0.03149901330471039},{"text":"I just wanted to check-in because we did some configuration.","start":15.865,"end":18.765,"sentiment":"neutral","sentiment_score":-0.027449872717261313}],"sentiment":"neutral","sentiment_score":0.1605108016658397,"num_words":21,"start":10.32,"end":18.765},{"sentences":[{"text":"Our network team troubleshoot the issue, and we're just checking in if the Internet is not working.","start":19.545,"end":26.845,"sentiment":"neutral","sentiment_score":-0.11486758817644681},{"text":"Mhmm.","start":71.46,"end":71.96,"sentiment":"neutral","sentiment_score":0.003830405650660395},{"text":"Okay.","start":81.33501,"end":81.83501,"sentiment":"neutral","sentiment_score":0.0754062831401825},{"text":"So right now, your own router is connected and it's working fine?","start":81.975006,"end":87.29,"sentiment":"neutral","sentiment_score":0.13238647083441415},{"text":"Mhmm.","start":90.39,"end":90.89,"sentiment":"neutral","sentiment_score":0.01012427732348442}],"sentiment":"neutral","sentiment_score":-0.008585949464759324,"num_words":32,"start":19.545,"end":90.89},{"sentences":[{"text":"Okay.","start":92.79,"end":93.29,"sentiment":"neutral","sentiment_score":0.02671070024371147},{"text":"Okay.","start":100.564995,"end":101.064995,"sentiment":"neutral","sentiment_score":0.04868162423372269},{"text":"Because upon checking here on our end, it's...","start":101.125,"end":104.104996,"sentiment":"neutral","sentiment_score":0.031978358747437596},{"text":"The service is now up and running, so it should be working by now.","start":104.405,"end":109.465,"sentiment":"positive","sentiment_score":0.34774400826011387},{"text":"Is it okay if you give us a callback if the issue is still there once you got home?","start":110.805,"end":116.53,"sentiment":"neutral","sentiment_score":0.01048112366544573}],"sentiment":"neutral","sentiment_score":0.12555294557539529,"num_words":43,"start":92.79,"end":116.53},{"sentences":[{"text":"Yeah.","start":116.53,"end":117.03,"sentiment":"neutral","sentiment_score":-0.05140094459056854},{"text":"Mhmm.","start":117.41,"end":117.91,"sentiment":"neutral","sentiment_score":-0.02704130113124847},{"text":"Okay.","start":118.29,"end":118.79,"sentiment":"neutral","sentiment_score":0.03100902773439884},{"text":"Okay.","start":124.21,"end":124.689995,"sentiment":"neutral","sentiment_score":0.06613141298294067},{"text":"Yeah.","start":124.689995,"end":124.93,"sentiment":"neutral","sentiment_score":0.096838541328907}],"sentiment":"neutral","sentiment_score":0.023107347264885898,"num_words":5,"start":116.53,"end":124.93},{"sentences":[{"text":"Sure.","start":124.93,"end":125.43,"sentiment":"neutral","sentiment_score":0.15318885445594788},{"text":"Just give us a callback if the issue is still there.","start":125.49,"end":128.23,"sentiment":"neutral","sentiment_score":-0.021459972993894058},{"text":"And let us know as well if it's working If it's working with your own router, might be the router we provided is faulty.","start":128.29,"end":139.785,"sentiment":"neutral","sentiment_score":-0.2119630662879596},{"text":"I'll request a new one if ever.","start":139.845,"end":142.665,"sentiment":"neutral","sentiment_score":-0.2205303662589618},{"text":"Yeah.","start":151.61,"end":152.11,"sentiment":"neutral","sentiment_score":-0.05633145943284035}],"sentiment":"neutral","sentiment_score":-0.15386428324167023,"num_words":44,"start":124.93,"end":152.11},{"sentences":[{"text":"Mhmm.","start":165.395,"end":165.895,"sentiment":"neutral","sentiment_score":0.0026312177069485188},{"text":"So before you before you went out, the Internet is working or no?","start":166.035,"end":173.97,"sentiment":"neutral","sentiment_score":-0.009927886753128124},{"text":"Okay.","start":179.63,"end":180.13,"sentiment":"neutral","sentiment_score":0.012722565792500973},{"text":"Yeah.","start":181.79001,"end":182.03,"sentiment":"neutral","sentiment_score":0.026653096079826355},{"text":"Because our network...","start":182.03,"end":183.49,"sentiment":"neutral","sentiment_score":0.0033692590271433196}],"sentiment":"neutral","sentiment_score":-0.004049887954208411,"num_words":19,"start":165.395,"end":183.49},{"sentences":[{"text":"Yeah.","start":184.085,"end":184.405,"sentiment":"neutral","sentiment_score":0.012668656185269356},{"text":"Our network team asked us to double check on you if it's working now because we did...","start":184.405,"end":190.505,"sentiment":"neutral","sentiment_score":0.00019647071466726416},{"text":"They did some changes again with the configuration.","start":191.045,"end":193.865,"sentiment":"neutral","sentiment_score":-0.08389404136687517},{"text":"Is it okay if you give us a callback once you got home?","start":194.96501,"end":198.05,"sentiment":"neutral","sentiment_score":0.01853390919187894},{"text":"Yeah.","start":198.99,"end":199.49,"sentiment":"neutral","sentiment_score":0.006970076821744442}],"sentiment":"neutral","sentiment_score":-0.010180819407105446,"num_words":40,"start":184.085,"end":199.49},{"sentences":[{"text":"Let us know if it's working or still no.","start":199.63,"end":202.53,"sentiment":"neutral","sentiment_score":-0.03546035289764404},{"text":"Yeah.","start":204.83,"end":205.33,"sentiment":"neutral","sentiment_score":-0.039516549557447433},{"text":"And if it's working with your own router, might be the router that we provided is faulty.","start":205.87,"end":213.33499,"sentiment":"neutral","sentiment_score":-0.26870259379639344},{"text":"So we're going going to request our provisioning team to get you a new one if the Internet is not working, if ever, with your own router.","start":213.955,"end":225.33499,"sentiment":"neutral","sentiment_score":-0.14998158688346544},{"text":"Okay.","start":225.74893,"end":225.90894,"sentiment":"neutral","sentiment_score":0.10381722450256348}],"sentiment":"neutral","sentiment_score":-0.16131435348228976,"num_words":55,"start":199.63,"end":225.90894},{"sentences":[{"text":"Thank you.","start":225.90894,"end":226.56892,"sentiment":"neutral","sentiment_score":0.24129188060760498},{"text":"Bye for now.","start":227.18893,"end":228.16893,"sentiment":"neutral","sentiment_score":0.20482182502746582}],"sentiment":"neutral","sentiment_score":0.21940984725952148,"num_words":5,"start":225.90894,"end":228.16893}]}}]},{"alternatives":[{"transcript":"Hello? Good morning, Marina. How are you? Yes. Yes. Yes. Internet, yeah. So, again, one of your team members reached me out around 07:30PM. And as you instructed me, he also instructed me through the chat, but didn't work. And then it's a network issue, so maybe d d and d box or something like that. And then we had to close the chat. Later, I... What I did, I turned off all the power off, like the DTM box and the upper everything. And after two, three minutes, I turned on the switch and for the DNP box, what it's called? Yeah. So then after, it's just starting working with my own router, not with Tenda. Yeah. So this morning was working fine. At the moment, I am at work. So I don't know now, but, yeah, in in the morning, it was itself working. Yeah. I'm not going home today because I'm working in the hospital. I have a double shift. I will I will call you tomorrow by 10:30. Sounds okay? No. So I don't know if it's faulty or not because even though with my router, it didn't work with as per you guys instructed me. And then later, I just thought later on after all all the, you know, NBN or what this box called. And then I turned on and it's worked. So it says it is. Yeah. Yeah. It it was working around 06:30. I left home this morning. And then... Yeah. Yeah. So it was working. Yeah. Yeah. Sure. Sure. Sure. Sure. Thank you. Bye for now. Thanks.","confidence":0.97314453,"words":[{"word":"hello","start":1.8399999,"end":2.34,"confidence":0.88061523,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.01951288804411888},{"word":"good","start":7.8399997,"end":8.08,"confidence":0.90527344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4076317846775055},{"word":"morning","start":8.08,"end":8.48,"confidence":0.986084,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.3910987079143524},{"word":"marina","start":8.48,"end":8.88,"confidence":0.6039429,"punctuated_word":"Marina.","sentiment":"positive","sentiment_score":0.3439554274082184},{"word":"how","start":8.88,"end":9.04,"confidence":0.9951172,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.25439462065696716},{"word":"are","start":9.04,"end":9.12,"confidence":0.9667969,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.14417804777622223},{"word":"you","start":9.12,"end":9.62,"confidence":0.9995117,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.17255184054374695},{"word":"yes","start":14.639999,"end":15.139999,"confidence":0.9970703,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0891260951757431},{"word":"yes","start":15.2,"end":15.675,"confidence":0.9675293,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07133778929710388},{"word":"yes","start":28.34,"end":28.5,"confidence":0.7883301,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.014970405958592892},{"word":"internet","start":28.5,"end":29.0,"confidence":0.32043457,"punctuated_word":"Internet,","sentiment":"neutral","sentiment_score":-0.02824394963681698},{"word":"yeah","start":29.140001,"end":29.54,"confidence":0.873291,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.0192177202552557},{"word":"so","start":29.54,"end":29.94,"confidence":0.7702637,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.02079339511692524},{"word":"again","start":29.94,"end":30.42,"confidence":0.99902344,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.00598955899477005},{"word":"one","start":30.42,"end":30.66,"confidence":0.9291992,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.005890734493732452},{"word":"of","start":30.66,"end":30.74,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.011752106249332428},{"word":"your","start":30.74,"end":30.9,"confidence":0.83203125,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.019872017204761505},{"word":"team","start":30.9,"end":31.14,"confidence":0.9951172,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.022237997502088547},{"word":"members","start":31.14,"end":31.460001,"confidence":0.7138672,"punctuated_word":"members","sentiment":"neutral","sentiment_score":-0.012706346809864044},{"word":"reached","start":31.460001,"end":31.78,"confidence":0.98291016,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.0007788389921188354},{"word":"me","start":31.78,"end":32.02,"confidence":0.9428711,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.004705585539340973},{"word":"out","start":32.02,"end":32.52,"confidence":0.9970703,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.020138803869485855},{"word":"around","start":32.9,"end":33.4,"confidence":0.99609375,"punctuated_word":"around","sentiment":"neutral","sentiment_score":0.020774967968463898},{"word":"07:30pm","start":33.940002,"end":35.32,"confidence":0.95060223,"punctuated_word":"07:30PM.","sentiment":"neutral","sentiment_score":0.01935155689716339},{"word":"and","start":35.7,"end":36.2,"confidence":0.97998047,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.013220399618148804},{"word":"as","start":36.5,"end":36.74,"confidence":0.9560547,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.0022589340806007385},{"word":"you","start":36.74,"end":37.06,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.009580366313457487},{"word":"instructed","start":37.06,"end":37.56,"confidence":1.0,"punctuated_word":"instructed","sentiment":"neutral","sentiment_score":-0.001464657485485077},{"word":"me","start":37.7,"end":38.2,"confidence":0.9538574,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":-0.0015294235199689863},{"word":"he","start":38.260002,"end":38.760002,"confidence":0.9790039,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.015770455822348595},{"word":"also","start":39.54,"end":40.04,"confidence":0.80810547,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.023194365203380585},{"word":"instructed","start":40.34,"end":40.84,"confidence":0.9863281,"punctuated_word":"instructed","sentiment":"neutral","sentiment_score":-0.034290850162506104},{"word":"me","start":41.06,"end":41.3,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.05038538947701454},{"word":"through","start":41.3,"end":41.46,"confidence":0.7739258,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.016729775816202164},{"word":"the","start":41.46,"end":41.7,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0487922839820385},{"word":"chat","start":41.7,"end":41.940002,"confidence":0.75683594,"punctuated_word":"chat,","sentiment":"neutral","sentiment_score":-0.0454760417342186},{"word":"but","start":41.940002,"end":42.1,"confidence":0.9003906,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.09004101157188416},{"word":"didn't","start":42.1,"end":42.58,"confidence":0.89697266,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.14717581868171692},{"word":"work","start":42.58,"end":43.065,"confidence":0.97802734,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":-0.12214495241641998},{"word":"and","start":43.305,"end":43.805,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.05415607988834381},{"word":"then","start":44.265,"end":44.765,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.0783582478761673},{"word":"it's","start":45.704998,"end":46.204998,"confidence":0.64172363,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.09943778812885284},{"word":"a","start":46.265,"end":46.765,"confidence":0.31835938,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10679339617490768},{"word":"network","start":47.465,"end":47.945,"confidence":0.6484375,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.14654211699962616},{"word":"issue","start":47.945,"end":48.344997,"confidence":0.72753906,"punctuated_word":"issue,","sentiment":"neutral","sentiment_score":-0.10831055045127869},{"word":"so","start":48.344997,"end":48.745,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.07420362532138824},{"word":"maybe","start":48.745,"end":49.245,"confidence":0.99316406,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.10792122036218645},{"word":"d","start":49.625,"end":49.864998,"confidence":0.2529297,"punctuated_word":"d","sentiment":"neutral","sentiment_score":-0.10652390867471696},{"word":"d","start":49.864998,"end":50.105,"confidence":0.6010742,"punctuated_word":"d","sentiment":"neutral","sentiment_score":-0.06885603070259094},{"word":"and","start":50.105,"end":50.184998,"confidence":0.453125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07815688848495483},{"word":"d","start":50.184998,"end":50.344997,"confidence":0.7988281,"punctuated_word":"d","sentiment":"neutral","sentiment_score":-0.0622456893324852},{"word":"box","start":50.344997,"end":50.585,"confidence":0.9165039,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.12027925252914427},{"word":"or","start":50.585,"end":50.824997,"confidence":0.88134766,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0821763426065445},{"word":"something","start":50.824997,"end":51.225,"confidence":0.99902344,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.08330843597650528},{"word":"like","start":51.225,"end":51.464996,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.07182188332080841},{"word":"that","start":51.464996,"end":51.964996,"confidence":0.9807129,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.07438051700592041},{"word":"and","start":52.504997,"end":53.004997,"confidence":0.99609375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.03584543988108635},{"word":"then","start":54.105,"end":54.344997,"confidence":0.9838867,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.04479317367076874},{"word":"we","start":54.344997,"end":54.585,"confidence":0.99316406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.0666765421628952},{"word":"had","start":54.585,"end":54.985,"confidence":0.9941406,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.07315249741077423},{"word":"to","start":54.985,"end":55.144997,"confidence":0.7109375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08178427070379257},{"word":"close","start":55.144997,"end":55.644997,"confidence":0.9941406,"punctuated_word":"close","sentiment":"neutral","sentiment_score":-0.06699621677398682},{"word":"the","start":56.170002,"end":56.25,"confidence":0.98291016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08369490504264832},{"word":"chat","start":56.25,"end":56.65,"confidence":0.8630371,"punctuated_word":"chat.","sentiment":"neutral","sentiment_score":-0.06670824438333511},{"word":"later","start":56.65,"end":57.13,"confidence":0.8991699,"punctuated_word":"Later,","sentiment":"neutral","sentiment_score":-0.033451832830905914},{"word":"i","start":57.13,"end":57.63,"confidence":0.97998047,"punctuated_word":"I...","sentiment":"neutral","sentiment_score":-0.017271414399147034},{"word":"what","start":57.85,"end":58.09,"confidence":0.9941406,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.011588260531425476},{"word":"i","start":58.09,"end":58.170002,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.012611769139766691},{"word":"did","start":58.170002,"end":58.41,"confidence":0.97680664,"punctuated_word":"did,","sentiment":"neutral","sentiment_score":-0.01056282315403223},{"word":"i","start":58.41,"end":58.57,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.018435169011354446},{"word":"turned","start":58.57,"end":58.81,"confidence":0.734375,"punctuated_word":"turned","sentiment":"neutral","sentiment_score":-0.02862624078989029},{"word":"off","start":58.81,"end":59.05,"confidence":0.4597168,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.0378895066678524},{"word":"all","start":59.05,"end":59.55,"confidence":0.82128906,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.048399683088064194},{"word":"the","start":59.85,"end":59.93,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03320007771253586},{"word":"power","start":59.93,"end":60.33,"confidence":0.9921875,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.0449206605553627},{"word":"off","start":60.33,"end":60.65,"confidence":0.81689453,"punctuated_word":"off,","sentiment":"neutral","sentiment_score":-0.031902436167001724},{"word":"like","start":60.65,"end":60.97,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.03559185937047005},{"word":"the","start":60.97,"end":61.13,"confidence":0.5883789,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.035124264657497406},{"word":"dtm","start":61.13,"end":61.61,"confidence":0.42578125,"punctuated_word":"DTM","sentiment":"neutral","sentiment_score":-0.017881449311971664},{"word":"box","start":61.61,"end":61.93,"confidence":0.97314453,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.015388011932373049},{"word":"and","start":61.93,"end":62.17,"confidence":0.9194336,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.014625828713178636},{"word":"the","start":62.17,"end":62.25,"confidence":0.34887695,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.008786436170339584},{"word":"upper","start":62.25,"end":62.57,"confidence":0.32641602,"punctuated_word":"upper","sentiment":"neutral","sentiment_score":-0.005554214119911194},{"word":"everything","start":62.57,"end":63.07,"confidence":0.75805664,"punctuated_word":"everything.","sentiment":"neutral","sentiment_score":-0.016272788867354393},{"word":"and","start":63.53,"end":63.77,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0035812444984912872},{"word":"after","start":63.77,"end":64.09,"confidence":0.9970703,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.007028032094240189},{"word":"two","start":64.09,"end":64.25,"confidence":0.88427734,"punctuated_word":"two,","sentiment":"neutral","sentiment_score":-0.0029527992010116577},{"word":"three","start":64.25,"end":64.49,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.0025949571281671524},{"word":"minutes","start":64.49,"end":64.81,"confidence":0.73291016,"punctuated_word":"minutes,","sentiment":"neutral","sentiment_score":0.00017010606825351715},{"word":"i","start":64.81,"end":64.97,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-6.116926670074463e-6},{"word":"turned","start":64.97,"end":65.21,"confidence":0.75341797,"punctuated_word":"turned","sentiment":"neutral","sentiment_score":-0.003127794712781906},{"word":"on","start":65.21,"end":65.71,"confidence":0.9941406,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.002176109701395035},{"word":"the","start":66.97,"end":67.13,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01302996277809143},{"word":"switch","start":67.13,"end":67.53,"confidence":0.33935547,"punctuated_word":"switch","sentiment":"neutral","sentiment_score":-0.008798899129033089},{"word":"and","start":67.53,"end":67.85,"confidence":0.83203125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.007730783894658089},{"word":"for","start":67.85,"end":68.25,"confidence":0.66064453,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.011825848370790482},{"word":"the","start":68.25,"end":68.65,"confidence":0.38354492,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.011736853048205376},{"word":"dnp","start":68.65,"end":69.05,"confidence":0.61608887,"punctuated_word":"DNP","sentiment":"neutral","sentiment_score":-0.014577792957425116},{"word":"box","start":69.05,"end":69.37,"confidence":0.5957031,"punctuated_word":"box,","sentiment":"neutral","sentiment_score":-0.010546975769102572},{"word":"what","start":69.37,"end":69.61,"confidence":0.41015625,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.005092088133096695},{"word":"it's","start":69.61,"end":69.85,"confidence":0.6984863,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.007658819667994976},{"word":"called","start":69.85,"end":70.35,"confidence":0.7751465,"punctuated_word":"called?","sentiment":"neutral","sentiment_score":-0.012768200598657131},{"word":"yeah","start":72.975,"end":73.295,"confidence":0.96850586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.017562292516231537},{"word":"so","start":73.295,"end":73.695,"confidence":0.984375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.006305187940597534},{"word":"then","start":73.695,"end":74.015,"confidence":0.90283203,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.017280250787734985},{"word":"after","start":74.015,"end":74.335,"confidence":0.6549072,"punctuated_word":"after,","sentiment":"neutral","sentiment_score":0.0038923192769289017},{"word":"it's","start":74.335,"end":74.495,"confidence":0.6179199,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.003629503306001425},{"word":"just","start":74.495,"end":74.655,"confidence":0.4345703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.006248503923416138},{"word":"starting","start":74.655,"end":74.975,"confidence":0.96533203,"punctuated_word":"starting","sentiment":"neutral","sentiment_score":0.020183786749839783},{"word":"working","start":74.975,"end":75.295,"confidence":0.98535156,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.03477386385202408},{"word":"with","start":75.295,"end":75.535,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.008307963609695435},{"word":"my","start":75.535,"end":75.695,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.007987741380929947},{"word":"own","start":75.695,"end":75.935,"confidence":0.9951172,"punctuated_word":"own","sentiment":"neutral","sentiment_score":-0.0024337321519851685},{"word":"router","start":75.935,"end":76.335,"confidence":0.8762207,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.0033784285187721252},{"word":"not","start":76.335,"end":76.575,"confidence":0.9223633,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.0120638906955719},{"word":"with","start":76.575,"end":76.815,"confidence":0.85595703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.007417310029268265},{"word":"tenda","start":76.815,"end":77.315,"confidence":0.7838542,"punctuated_word":"Tenda.","sentiment":"neutral","sentiment_score":0.003891127184033394},{"word":"yeah","start":88.14,"end":88.46,"confidence":0.9211426,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08467410504817963},{"word":"so","start":88.46,"end":88.78,"confidence":0.9892578,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.11074793338775636},{"word":"this","start":88.78,"end":88.939995,"confidence":0.9941406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.1502685248851776},{"word":"morning","start":88.939995,"end":89.259995,"confidence":1.0,"punctuated_word":"morning","sentiment":"neutral","sentiment_score":0.1300671547651291},{"word":"was","start":89.259995,"end":89.579994,"confidence":0.92822266,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.16005147993564606},{"word":"working","start":89.579994,"end":89.899994,"confidence":0.99609375,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.20372425019741056},{"word":"fine","start":89.899994,"end":90.14,"confidence":0.9460449,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.15242792665958405},{"word":"at","start":90.14,"end":90.22,"confidence":1.0,"punctuated_word":"At","sentiment":"neutral","sentiment_score":0.03442592918872833},{"word":"the","start":90.22,"end":90.299995,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03393550589680672},{"word":"moment","start":90.299995,"end":90.7,"confidence":0.9680176,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":0.032305505126714706},{"word":"i","start":90.7,"end":90.78,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02842281758785248},{"word":"am","start":90.78,"end":90.939995,"confidence":0.5463867,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.04043310135602951},{"word":"at","start":90.939995,"end":91.18,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.04825310409069061},{"word":"work","start":91.18,"end":91.68,"confidence":0.8901367,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":-0.014476466923952104},{"word":"so","start":92.299995,"end":92.799995,"confidence":0.9941406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.020502358675003052},{"word":"i","start":92.86,"end":93.02,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0033889785408973694},{"word":"don't","start":93.02,"end":93.34,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.01299424096941948},{"word":"know","start":93.34,"end":93.579994,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.022082049399614338},{"word":"now","start":93.579994,"end":94.06,"confidence":0.8256836,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.0042905788868665695},{"word":"but","start":94.06,"end":94.38,"confidence":0.71069336,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":0.009402848780155182},{"word":"yeah","start":94.38,"end":94.88,"confidence":0.99121094,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.050750717520713806},{"word":"in","start":95.579994,"end":96.079994,"confidence":0.98095703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.05065887048840523},{"word":"in","start":96.38,"end":96.46,"confidence":0.7792969,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.04804817587137222},{"word":"the","start":96.46,"end":96.619995,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08128398656845093},{"word":"morning","start":96.619995,"end":97.02,"confidence":0.9238281,"punctuated_word":"morning,","sentiment":"neutral","sentiment_score":0.09187718480825424},{"word":"it","start":97.02,"end":97.18,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.13728635013103485},{"word":"was","start":97.18,"end":97.579994,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.11272331327199936},{"word":"itself","start":97.579994,"end":98.06,"confidence":0.8803711,"punctuated_word":"itself","sentiment":"neutral","sentiment_score":0.10013064742088318},{"word":"working","start":98.06,"end":98.56,"confidence":0.99853516,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":0.07086753845214844},{"word":"yeah","start":115.2,"end":115.52,"confidence":0.90356445,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02991512604057789},{"word":"i'm","start":115.52,"end":115.67999,"confidence":0.9975586,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.08482571691274643},{"word":"not","start":115.67999,"end":115.84,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.08060996979475021},{"word":"going","start":115.84,"end":116.159996,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.11725254356861116},{"word":"home","start":116.159996,"end":116.399994,"confidence":0.99902344,"punctuated_word":"home","sentiment":"neutral","sentiment_score":-0.05334722623229027},{"word":"today","start":116.399994,"end":116.71999,"confidence":1.0,"punctuated_word":"today","sentiment":"neutral","sentiment_score":-0.06704210489988327},{"word":"because","start":116.71999,"end":117.119995,"confidence":0.93603516,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.0642995536327362},{"word":"i'm","start":117.119995,"end":117.35999,"confidence":0.97753906,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04713279008865357},{"word":"working","start":117.35999,"end":117.759995,"confidence":0.9941406,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.03751641139388085},{"word":"in","start":117.759995,"end":117.84,"confidence":0.8676758,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.04952426999807358},{"word":"the","start":117.84,"end":117.92,"confidence":0.7998047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05259336531162262},{"word":"hospital","start":117.92,"end":118.399994,"confidence":0.9970703,"punctuated_word":"hospital.","sentiment":"neutral","sentiment_score":-0.026949308812618256},{"word":"i","start":118.399994,"end":118.479996,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.012066822499036787},{"word":"have","start":118.479996,"end":118.71999,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.022011112421751022},{"word":"a","start":118.71999,"end":118.799995,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04001318663358688},{"word":"double","start":118.799995,"end":119.119995,"confidence":0.99902344,"punctuated_word":"double","sentiment":"neutral","sentiment_score":0.05799320340156555},{"word":"shift","start":119.119995,"end":119.35999,"confidence":0.9885254,"punctuated_word":"shift.","sentiment":"neutral","sentiment_score":0.05089955031871796},{"word":"i","start":119.35999,"end":119.52,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06748685240745544},{"word":"will","start":119.52,"end":120.02,"confidence":0.6933594,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.07319630682468414},{"word":"i","start":120.31999,"end":120.479996,"confidence":0.52734375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08067380636930466},{"word":"will","start":120.479996,"end":120.71999,"confidence":0.9135742,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.082923024892807},{"word":"call","start":120.71999,"end":120.88,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.07247698307037354},{"word":"you","start":120.88,"end":121.2,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10662280023097992},{"word":"tomorrow","start":121.2,"end":121.7,"confidence":1.0,"punctuated_word":"tomorrow","sentiment":"neutral","sentiment_score":0.11608941853046416},{"word":"by","start":121.759995,"end":122.0,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.0935101956129074},{"word":"10:30","start":122.0,"end":122.64,"confidence":0.99780273,"punctuated_word":"10:30.","sentiment":"neutral","sentiment_score":0.08040441572666168},{"word":"sounds","start":122.64,"end":122.96,"confidence":0.99316406,"punctuated_word":"Sounds","sentiment":"neutral","sentiment_score":0.1536061316728592},{"word":"okay","start":122.96,"end":123.46,"confidence":0.9951172,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":0.14612656831741333},{"word":"no","start":142.32,"end":142.64001,"confidence":0.7373047,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.263926237821579},{"word":"so","start":142.64001,"end":142.8,"confidence":0.9892578,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2589445412158966},{"word":"i","start":142.8,"end":142.96,"confidence":0.99316406,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.35232624411582947},{"word":"don't","start":142.96,"end":143.20001,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.32484087347984314},{"word":"know","start":143.20001,"end":143.44,"confidence":1.0,"punctuated_word":"know","sentiment":"negative","sentiment_score":-0.35061129927635193},{"word":"if","start":143.44,"end":143.6,"confidence":0.5126953,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.3500498831272125},{"word":"it's","start":143.6,"end":143.76001,"confidence":0.9499512,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.37636351585388184},{"word":"faulty","start":143.76001,"end":144.16,"confidence":0.6269531,"punctuated_word":"faulty","sentiment":"negative","sentiment_score":-0.342313289642334},{"word":"or","start":144.16,"end":144.40001,"confidence":0.9951172,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.32261911034584045},{"word":"not","start":144.40001,"end":144.64001,"confidence":0.99902344,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.35681283473968506},{"word":"because","start":144.64001,"end":145.14001,"confidence":0.6347656,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.2815918028354645},{"word":"even","start":146.0,"end":146.24,"confidence":0.8745117,"punctuated_word":"even","sentiment":"negative","sentiment_score":-0.33960649371147156},{"word":"though","start":146.24,"end":146.48001,"confidence":0.97314453,"punctuated_word":"though","sentiment":"neutral","sentiment_score":-0.33305224776268005},{"word":"with","start":146.48001,"end":146.72,"confidence":0.9506836,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.35385334491729736},{"word":"my","start":146.72,"end":146.96,"confidence":0.921875,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.4530838131904602},{"word":"router","start":146.96,"end":147.08002,"confidence":0.7495117,"punctuated_word":"router,","sentiment":"negative","sentiment_score":-0.391738086938858},{"word":"it","start":147.08002,"end":147.20001,"confidence":0.7836914,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.5148024559020996},{"word":"didn't","start":147.20001,"end":147.6,"confidence":0.9797363,"punctuated_word":"didn't","sentiment":"negative","sentiment_score":-0.4785914123058319},{"word":"work","start":147.6,"end":147.84001,"confidence":0.9892578,"punctuated_word":"work","sentiment":"negative","sentiment_score":-0.40030014514923096},{"word":"with","start":147.84001,"end":148.08,"confidence":0.93408203,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.4914668202400207},{"word":"as","start":148.08,"end":148.32,"confidence":0.5751953,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.35573866963386536},{"word":"per","start":148.32,"end":148.56001,"confidence":0.54052734,"punctuated_word":"per","sentiment":"neutral","sentiment_score":-0.2933293879032135},{"word":"you","start":148.56001,"end":148.72,"confidence":0.87890625,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.32157376408576965},{"word":"guys","start":148.72,"end":149.04001,"confidence":0.99316406,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.28185921907424927},{"word":"instructed","start":149.04001,"end":149.54001,"confidence":0.9980469,"punctuated_word":"instructed","sentiment":"neutral","sentiment_score":-0.2718561887741089},{"word":"me","start":149.6,"end":150.1,"confidence":0.8859863,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.28813374042510986},{"word":"and","start":150.905,"end":151.065,"confidence":0.9550781,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.10384796559810638},{"word":"then","start":151.065,"end":151.385,"confidence":0.9970703,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.08405210077762604},{"word":"later","start":151.385,"end":151.885,"confidence":0.7071533,"punctuated_word":"later,","sentiment":"neutral","sentiment_score":-0.08142860233783722},{"word":"i","start":153.14499,"end":153.465,"confidence":0.6064453,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07036110758781433},{"word":"just","start":153.465,"end":153.86499,"confidence":0.8852539,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.05835701152682304},{"word":"thought","start":153.86499,"end":154.345,"confidence":0.9003906,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.08071967214345932},{"word":"later","start":154.345,"end":154.665,"confidence":0.37768555,"punctuated_word":"later","sentiment":"neutral","sentiment_score":-0.06197487935423851},{"word":"on","start":154.665,"end":154.825,"confidence":0.8676758,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.05850323662161827},{"word":"after","start":154.825,"end":155.325,"confidence":0.5859375,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.06943774968385696},{"word":"all","start":155.94499,"end":156.44499,"confidence":0.7915039,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.07474081218242645},{"word":"all","start":156.50499,"end":156.745,"confidence":0.96875,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.051559675484895706},{"word":"the","start":156.745,"end":157.065,"confidence":0.9223633,"punctuated_word":"the,","sentiment":"neutral","sentiment_score":-0.07569931447505951},{"word":"you","start":157.065,"end":157.22499,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06407712399959564},{"word":"know","start":157.22499,"end":157.625,"confidence":0.9812012,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.06557583808898926},{"word":"nbn","start":157.625,"end":158.105,"confidence":0.78515625,"punctuated_word":"NBN","sentiment":"neutral","sentiment_score":-0.036834996193647385},{"word":"or","start":158.105,"end":158.345,"confidence":0.93359375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.07723816484212875},{"word":"what","start":158.345,"end":158.50499,"confidence":0.9770508,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.07365303486585617},{"word":"this","start":158.50499,"end":158.745,"confidence":0.43530273,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.08409940451383591},{"word":"box","start":158.745,"end":159.14499,"confidence":0.9892578,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.05955703929066658},{"word":"called","start":159.14499,"end":159.64499,"confidence":0.8088379,"punctuated_word":"called.","sentiment":"neutral","sentiment_score":-0.0559140145778656},{"word":"and","start":159.94499,"end":160.105,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.004002507776021957},{"word":"then","start":160.105,"end":160.345,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.00433020293712616},{"word":"i","start":160.345,"end":160.50499,"confidence":0.98828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0104401633143425},{"word":"turned","start":160.50499,"end":160.745,"confidence":0.5439453,"punctuated_word":"turned","sentiment":"neutral","sentiment_score":0.03861545771360397},{"word":"on","start":160.745,"end":160.905,"confidence":0.9873047,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0970919281244278},{"word":"and","start":160.905,"end":161.14499,"confidence":0.59228516,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03161640837788582},{"word":"it's","start":161.14499,"end":161.465,"confidence":0.83154297,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.04540073499083519},{"word":"worked","start":161.465,"end":161.965,"confidence":0.76293945,"punctuated_word":"worked.","sentiment":"neutral","sentiment_score":-0.0006231851875782013},{"word":"so","start":163.305,"end":163.465,"confidence":0.94921875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.007249720394611359},{"word":"it","start":163.465,"end":163.625,"confidence":0.73339844,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.007004410028457642},{"word":"says","start":163.625,"end":163.86499,"confidence":0.40405273,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.011483851820230484},{"word":"it","start":163.86499,"end":164.025,"confidence":0.84716797,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.01198653131723404},{"word":"is","start":164.025,"end":164.34,"confidence":0.88061523,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":-0.02829825133085251},{"word":"yeah","start":172.9,"end":173.22,"confidence":0.9536133,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0025888439267873764},{"word":"yeah","start":173.22,"end":173.37999,"confidence":0.7435303,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0031033242121338844},{"word":"it","start":173.37999,"end":173.62,"confidence":0.98291016,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.039202019572258},{"word":"it","start":173.62,"end":173.86,"confidence":0.97509766,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.043434664607048035},{"word":"was","start":173.86,"end":174.09999,"confidence":0.99121094,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.032325517386198044},{"word":"working","start":174.09999,"end":174.58,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.02103729546070099},{"word":"around","start":174.58,"end":175.06,"confidence":0.99902344,"punctuated_word":"around","sentiment":"neutral","sentiment_score":-0.02007023803889751},{"word":"06:30","start":175.06,"end":175.7,"confidence":0.9790039,"punctuated_word":"06:30.","sentiment":"neutral","sentiment_score":-0.01114688254892826},{"word":"i","start":175.7,"end":175.86,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.012002363801002502},{"word":"left","start":175.86,"end":176.09999,"confidence":1.0,"punctuated_word":"left","sentiment":"neutral","sentiment_score":-0.013143384829163551},{"word":"home","start":176.09999,"end":176.42,"confidence":0.9980469,"punctuated_word":"home","sentiment":"neutral","sentiment_score":-0.015031084418296814},{"word":"this","start":176.42,"end":176.66,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0075281597673892975},{"word":"morning","start":176.66,"end":177.16,"confidence":0.78759766,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":-0.01822817698121071},{"word":"and","start":179.38501,"end":179.625,"confidence":0.9941406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.011279810220003128},{"word":"then","start":179.625,"end":180.125,"confidence":0.9980469,"punctuated_word":"then...","sentiment":"neutral","sentiment_score":-0.00953257828950882},{"word":"yeah","start":180.505,"end":181.005,"confidence":0.9902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.018855120986700055},{"word":"yeah","start":181.30501,"end":181.80501,"confidence":0.9765625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.022890307009220123},{"word":"so","start":181.945,"end":182.10501,"confidence":0.8076172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.019943244755268097},{"word":"it","start":182.10501,"end":182.345,"confidence":0.9838867,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04757314175367355},{"word":"was","start":182.345,"end":182.66501,"confidence":0.99316406,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.03884466737508774},{"word":"working","start":182.66501,"end":183.16501,"confidence":0.9140625,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":0.022407127544283867},{"word":"yeah","start":197.40001,"end":197.88,"confidence":0.99365234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-1.685693860054016e-6},{"word":"yeah","start":197.88,"end":198.38,"confidence":0.9921875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.009449259378015997},{"word":"sure","start":198.68001,"end":199.18001,"confidence":0.9638672,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.02544023096561432},{"word":"sure","start":203.48001,"end":203.96,"confidence":0.8630371,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.02283509075641632},{"word":"sure","start":203.96,"end":204.46,"confidence":0.98168945,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.013508493080735208},{"word":"sure","start":224.175,"end":224.52,"confidence":0.98168945,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":-0.050674423575401306},{"word":"thank","start":227.8,"end":228.04001,"confidence":0.8803711,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2986096441745758},{"word":"you","start":228.04001,"end":228.54001,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3017347753047943},{"word":"bye","start":228.76001,"end":229.0,"confidence":0.9873047,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.1821891963481903},{"word":"for","start":229.0,"end":229.24,"confidence":0.9921875,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.18281735479831696},{"word":"now","start":229.24,"end":229.48001,"confidence":0.9975586,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.13962045311927795},{"word":"thanks","start":229.48001,"end":229.98001,"confidence":0.8129883,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":-0.06862487643957138}],"paragraphs":{"transcript":"\nHello? Good morning, Marina. How are you? Yes. Yes.\n\nYes. Internet, yeah. So, again, one of your team members reached me out around 07:30PM. And as you instructed me, he also instructed me through the chat, but didn't work. And then it's a network issue, so maybe d d and d box or something like that.\n\nAnd then we had to close the chat. Later, I... What I did, I turned off all the power off, like the DTM box and the upper everything. And after two, three minutes, I turned on the switch and for the DNP box, what it's called? Yeah.\n\nSo then after, it's just starting working with my own router, not with Tenda. Yeah. So this morning was working fine. At the moment, I am at work. So I don't know now, but, yeah, in in the morning, it was itself working.\n\nYeah. I'm not going home today because I'm working in the hospital. I have a double shift. I will I will call you tomorrow by 10:30. Sounds okay?\n\nNo. So I don't know if it's faulty or not because even though with my router, it didn't work with as per you guys instructed me. And then later, I just thought later on after all all the, you know, NBN or what this box called. And then I turned on and it's worked. So it says it is.\n\nYeah. Yeah. It it was working around 06:30. I left home this morning. And then...\n\nYeah. Yeah. So it was working. Yeah. Yeah.\n\nSure. Sure. Sure. Sure. Thank you.\n\nBye for now. Thanks.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.01951288804411888},{"text":"Good morning, Marina.","start":7.8399997,"end":8.88,"sentiment":"positive","sentiment_score":0.3808953066666921},{"text":"How are you?","start":8.88,"end":9.62,"sentiment":"neutral","sentiment_score":0.19037483632564545},{"text":"Yes.","start":14.639999,"end":15.139999,"sentiment":"neutral","sentiment_score":0.0891260951757431},{"text":"Yes.","start":15.2,"end":15.675,"sentiment":"neutral","sentiment_score":0.07133778929710388}],"sentiment":"neutral","sentiment_score":0.21042080016599762,"num_words":9,"start":1.8399999,"end":15.675},{"sentences":[{"text":"Yes.","start":28.34,"end":28.5,"sentiment":"neutral","sentiment_score":0.014970405958592892},{"text":"Internet, yeah.","start":28.5,"end":29.54,"sentiment":"neutral","sentiment_score":-0.00451311469078064},{"text":"So, again, one of your team members reached me out around 07:30PM.","start":29.54,"end":35.32,"sentiment":"neutral","sentiment_score":0.004984794960667689},{"text":"And as you instructed me, he also instructed me through the chat, but didn't work.","start":35.7,"end":43.065,"sentiment":"neutral","sentiment_score":-0.03812902172406515},{"text":"And then it's a network issue, so maybe d d and d box or something like that.","start":43.305,"end":51.964996,"sentiment":"neutral","sentiment_score":-0.089615998460966}],"sentiment":"neutral","sentiment_score":-0.04318394858707139,"num_words":47,"start":28.34,"end":51.964996},{"sentences":[{"text":"And then we had to close the chat.","start":52.504997,"end":56.65,"sentiment":"neutral","sentiment_score":-0.06495641125366092},{"text":"Later, I...","start":56.65,"end":57.63,"sentiment":"neutral","sentiment_score":-0.025361623615026474},{"text":"What I did, I turned off all the power off, like the DTM box and the upper everything.","start":57.85,"end":63.07,"sentiment":"neutral","sentiment_score":-0.023742304442243442},{"text":"And after two, three minutes, I turned on the switch and for the DNP box, what it's called?","start":63.53,"end":70.35,"sentiment":"neutral","sentiment_score":-0.006261709404902326},{"text":"Yeah.","start":72.975,"end":73.295,"sentiment":"neutral","sentiment_score":0.017562292516231537}],"sentiment":"neutral","sentiment_score":-0.023252861574292183,"num_words":47,"start":52.504997,"end":73.295},{"sentences":[{"text":"So then after, it's just starting working with my own router, not with Tenda.","start":73.295,"end":77.315,"sentiment":"neutral","sentiment_score":0.006711695975224886},{"text":"Yeah.","start":88.14,"end":88.46,"sentiment":"neutral","sentiment_score":0.08467410504817963},{"text":"So this morning was working fine.","start":88.46,"end":90.14,"sentiment":"neutral","sentiment_score":0.15121454497178397},{"text":"At the moment, I am at work.","start":90.14,"end":91.68,"sentiment":"neutral","sentiment_score":-0.004416935678039279},{"text":"So I don't know now, but, yeah, in in the morning, it was itself working.","start":92.299995,"end":98.56,"sentiment":"neutral","sentiment_score":0.04871840961277485}],"sentiment":"neutral","sentiment_score":0.041529830534357666,"num_words":43,"start":73.295,"end":98.56},{"sentences":[{"text":"Yeah.","start":115.2,"end":115.52,"sentiment":"neutral","sentiment_score":-0.02991512604057789},{"text":"I'm not going home today because I'm working in the hospital.","start":115.52,"end":118.399994,"sentiment":"neutral","sentiment_score":-0.061917569149624214},{"text":"I have a double shift.","start":118.399994,"end":119.35999,"sentiment":"neutral","sentiment_score":0.03659677505493164},{"text":"I will I will call you tomorrow by 10:30.","start":119.35999,"end":122.64,"sentiment":"neutral","sentiment_score":0.08593153374062644},{"text":"Sounds okay?","start":122.64,"end":123.46,"sentiment":"neutral","sentiment_score":0.14986634999513626}],"sentiment":"neutral","sentiment_score":0.019467571151575873,"num_words":28,"start":115.2,"end":123.46},{"sentences":[{"text":"No.","start":142.32,"end":142.64001,"sentiment":"neutral","sentiment_score":-0.263926237821579},{"text":"So I don't know if it's faulty or not because even though with my router, it didn't work with as per you guys instructed me.","start":142.64001,"end":150.1,"sentiment":"negative","sentiment_score":-0.35541836738586424},{"text":"And then later, I just thought later on after all all the, you know, NBN or what this box called.","start":150.905,"end":159.64499,"sentiment":"neutral","sentiment_score":-0.06938158720731735},{"text":"And then I turned on and it's worked.","start":159.94499,"end":161.965,"sentiment":"neutral","sentiment_score":0.02785865031182766},{"text":"So it says it is.","start":163.305,"end":164.34,"sentiment":"neutral","sentiment_score":0.001885252445936203}],"sentiment":"neutral","sentiment_score":-0.1746563000320378,"num_words":59,"start":142.32,"end":164.34},{"sentences":[{"text":"Yeah.","start":172.9,"end":173.22,"sentiment":"neutral","sentiment_score":0.0025888439267873764},{"text":"Yeah.","start":173.22,"end":173.37999,"sentiment":"neutral","sentiment_score":-0.0031033242121338844},{"text":"It it was working around 06:30.","start":173.37999,"end":175.7,"sentiment":"neutral","sentiment_score":-0.02786943626900514},{"text":"I left home this morning.","start":175.7,"end":177.16,"sentiment":"neutral","sentiment_score":-0.013186633959412575},{"text":"And then...","start":179.38501,"end":180.125,"sentiment":"neutral","sentiment_score":-0.010406194254755974}],"sentiment":"neutral","sentiment_score":-0.016965110413730146,"num_words":15,"start":172.9,"end":180.125},{"sentences":[{"text":"Yeah.","start":180.505,"end":181.005,"sentiment":"neutral","sentiment_score":0.018855120986700055},{"text":"Yeah.","start":181.30501,"end":181.80501,"sentiment":"neutral","sentiment_score":0.022890307009220123},{"text":"So it was working.","start":181.945,"end":183.16501,"sentiment":"neutral","sentiment_score":0.032192045357078314},{"text":"Yeah.","start":197.40001,"end":197.88,"sentiment":"neutral","sentiment_score":-1.685693860054016e-6},{"text":"Yeah.","start":197.88,"end":198.38,"sentiment":"neutral","sentiment_score":0.009449259378015997}],"sentiment":"neutral","sentiment_score":0.022495147888548672,"num_words":8,"start":180.505,"end":198.38},{"sentences":[{"text":"Sure.","start":198.68001,"end":199.18001,"sentiment":"neutral","sentiment_score":0.02544023096561432},{"text":"Sure.","start":203.48001,"end":203.96,"sentiment":"neutral","sentiment_score":0.02283509075641632},{"text":"Sure.","start":203.96,"end":204.46,"sentiment":"neutral","sentiment_score":0.013508493080735208},{"text":"Sure.","start":224.175,"end":224.52,"sentiment":"neutral","sentiment_score":-0.050674423575401306},{"text":"Thank you.","start":227.8,"end":228.54001,"sentiment":"neutral","sentiment_score":0.30017220973968506}],"sentiment":"neutral","sentiment_score":0.10190896845112245,"num_words":6,"start":198.68001,"end":228.54001},{"sentences":[{"text":"Bye for now.","start":228.76001,"end":229.48001,"sentiment":"neutral","sentiment_score":0.1682090014219284},{"text":"Thanks.","start":229.48001,"end":229.98001,"sentiment":"neutral","sentiment_score":-0.06862487643957138}],"sentiment":"neutral","sentiment_score":0.10900053195655346,"num_words":4,"start":228.76001,"end":229.98001}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello. Good morning. This is Maureen from Airtel.\n\nChannel 1: Good morning, Marina. How\n\nChannel 0: Hello?\n\nChannel 1: are you?\n\nChannel 0: Yes. I'm good. Thanks for asking. Am I speaking with Roshan?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Yeah. I just wanted to check-in because we did some configuration. Our network team troubleshoot the issue, and we're just checking in if the Internet is not working.\n\nChannel 1: Yes. Internet, yeah. So, again, one of your team members reached me out around 07:30PM. And as you instructed me, he also instructed me through the chat, but didn't work. And then it's a network issue, so maybe d d and d box or something like that.\n\nAnd then we had to close the chat. Later, I... What I did, I turned off all the power off, like the DTM box and the upper everything. And after two, three minutes, I turned on the switch and for the DNP box, what it's called?\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. So then after, it's just starting working with my own router, not with Tenda.\n\nChannel 0: Okay. So right now, your own router is connected and it's working fine?\n\nChannel 1: Yeah. So this morning was working fine. At the moment,\n\nChannel 0: Mhmm.\n\nChannel 1: I am at work. So\n\nChannel 0: Okay.\n\nChannel 1: I don't know now, but, yeah, in in the morning, it was itself working.\n\nChannel 0: Okay. Because upon checking here on our end, it's... The service is now up and running, so it should be working by now. Is it okay if you give us a callback if the issue is still there once\n\nChannel 1: Yeah.\n\nChannel 0: you\n\nChannel 1: I'm\n\nChannel 0: got\n\nChannel 1: not going\n\nChannel 0: home?\n\nChannel 1: home today\n\nChannel 0: Yeah.\n\nChannel 1: because I'm working\n\nChannel 0: Mhmm.\n\nChannel 1: in the hospital.\n\nChannel 0: Okay.\n\nChannel 1: I have a double shift. I will I will call you tomorrow by 10:30. Sounds okay?\n\nChannel 0: Okay. Yeah. Sure. Just give us a callback if the issue is still there. And let us know as well if it's working If it's working with your own router, might be the router we provided is faulty.\n\nI'll request a new one if ever.\n\nChannel 1: No. So I don't know if it's faulty or not because even though with my router, it didn't work with as per you guys instructed me. And then later,\n\nChannel 0: Yeah.\n\nChannel 1: I just thought later on after all all the, you know, NBN or what this box called. And then I turned on and it's worked. So it says it is.\n\nChannel 0: Mhmm. So before you before you went out, the Internet is working\n\nChannel 1: Yeah.\n\nChannel 0: or\n\nChannel 1: Yeah. It\n\nChannel 0: no?\n\nChannel 1: it was working around 06:30. I left home this morning. And then...\n\nChannel 0: Okay.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: Because\n\nChannel 1: it was working.\n\nChannel 0: our network... Yeah. Our network team asked us to double check on you if it's working now because we did... They did some changes again with the configuration. Is it okay if you give us a callback once you got\n\nChannel 1: Yeah.\n\nChannel 0: home?\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Yeah. Let us know if it's working or still no.\n\nChannel 1: Sure. Sure.\n\nChannel 0: Yeah. And if it's working with your own router, might be the router that we provided is faulty. So we're going going to request our provisioning team to get you a new one if the Internet is not working, if ever, with\n\nChannel 1: Sure.\n\nChannel 0: your own router. Okay. Thank you. Bye for now.\n\nChannel 1: Thank you. Bye for now. Thanks.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.01951288804411888}],"sentiment":"neutral","sentiment_score":0.01951288804411888,"channel":1,"num_words":1,"start":1.8399999,"end":2.34},{"sentences":[{"text":"Hello.","start":3.9199998,"end":4.42,"sentiment":"neutral","sentiment_score":0.0808037593960762},{"text":"Good morning.","start":4.48,"end":5.12,"sentiment":"neutral","sentiment_score":0.3159683495759964},{"text":"This is Maureen from Airtel.","start":5.12,"end":6.74,"sentiment":"neutral","sentiment_score":0.26169046461582185}],"sentiment":"neutral","sentiment_score":0.2526490977033973,"channel":0,"num_words":8,"start":3.9199998,"end":6.74},{"sentences":[{"text":"Good morning, Marina.","start":7.8399997,"end":8.88,"sentiment":"positive","sentiment_score":0.3808953066666921},{"text":"How","start":8.88,"end":9.04,"sentiment":"neutral","sentiment_score":0.25439462065696716}],"sentiment":"positive","sentiment_score":0.34927013516426086,"channel":1,"num_words":4,"start":7.8399997,"end":9.04},{"sentences":[{"text":"Hello?","start":8.96,"end":9.46,"sentiment":"neutral","sentiment_score":0.198218896985054}],"sentiment":"neutral","sentiment_score":0.198218896985054,"channel":0,"num_words":1,"start":8.96,"end":9.46},{"sentences":[{"text":"are you?","start":9.04,"end":9.62,"sentiment":"neutral","sentiment_score":0.1583649441599846}],"sentiment":"neutral","sentiment_score":0.1583649441599846,"channel":1,"num_words":2,"start":9.04,"end":9.62},{"sentences":[{"text":"Yes.","start":10.0,"end":10.32,"sentiment":"neutral","sentiment_score":0.3286699056625366},{"text":"I'm good.","start":10.32,"end":10.719999,"sentiment":"positive","sentiment_score":0.5410672426223755},{"text":"Thanks for asking.","start":10.719999,"end":11.7,"sentiment":"positive","sentiment_score":0.6313791076342264},{"text":"Am I speaking with Roshan?","start":11.92,"end":13.54,"sentiment":"neutral","sentiment_score":0.12749094814062117}],"sentiment":"positive","sentiment_score":0.3583996776830066,"channel":0,"num_words":11,"start":10.0,"end":13.54},{"sentences":[{"text":"Yes.","start":14.639999,"end":15.139999,"sentiment":"neutral","sentiment_score":0.0891260951757431},{"text":"Yes.","start":15.2,"end":15.675,"sentiment":"neutral","sentiment_score":0.07133778929710388}],"sentiment":"neutral","sentiment_score":0.08023194223642349,"channel":1,"num_words":2,"start":14.639999,"end":15.675},{"sentences":[{"text":"Yeah.","start":15.705,"end":15.865,"sentiment":"neutral","sentiment_score":0.03149901330471039},{"text":"I just wanted to check-in because we did some configuration.","start":15.865,"end":18.765,"sentiment":"neutral","sentiment_score":-0.027449872717261313},{"text":"Our network team troubleshoot the issue, and we're just checking in if the Internet is not working.","start":19.545,"end":26.845,"sentiment":"neutral","sentiment_score":-0.11486758817644681}],"sentiment":"neutral","sentiment_score":-0.07841959688812494,"channel":0,"num_words":28,"start":15.705,"end":26.845},{"sentences":[{"text":"Yes.","start":28.34,"end":28.5,"sentiment":"neutral","sentiment_score":0.014970405958592892},{"text":"Internet, yeah.","start":28.5,"end":29.54,"sentiment":"neutral","sentiment_score":-0.00451311469078064},{"text":"So, again, one of your team members reached me out around 07:30PM.","start":29.54,"end":35.32,"sentiment":"neutral","sentiment_score":0.004984794960667689},{"text":"And as you instructed me, he also instructed me through the chat, but didn't work.","start":35.7,"end":43.065,"sentiment":"neutral","sentiment_score":-0.03812902172406515},{"text":"And then it's a network issue, so maybe d d and d box or something like that.","start":43.305,"end":51.964996,"sentiment":"neutral","sentiment_score":-0.089615998460966}],"sentiment":"neutral","sentiment_score":-0.04318394858707139,"channel":1,"num_words":47,"start":28.34,"end":51.964996},{"sentences":[{"text":"And then we had to close the chat.","start":52.504997,"end":56.65,"sentiment":"neutral","sentiment_score":-0.06495641125366092},{"text":"Later, I...","start":56.65,"end":57.63,"sentiment":"neutral","sentiment_score":-0.025361623615026474},{"text":"What I did, I turned off all the power off, like the DTM box and the upper everything.","start":57.85,"end":63.07,"sentiment":"neutral","sentiment_score":-0.023742304442243442},{"text":"And after two, three minutes, I turned on the switch and for the DNP box, what it's called?","start":63.53,"end":70.35,"sentiment":"neutral","sentiment_score":-0.006261709404902326}],"sentiment":"neutral","sentiment_score":-0.02414014753278183,"channel":1,"num_words":46,"start":52.504997,"end":70.35},{"sentences":[{"text":"Mhmm.","start":71.46,"end":71.96,"sentiment":"neutral","sentiment_score":0.003830405650660395}],"sentiment":"neutral","sentiment_score":0.003830405650660395,"channel":0,"num_words":1,"start":71.46,"end":71.96},{"sentences":[{"text":"Yeah.","start":72.975,"end":73.295,"sentiment":"neutral","sentiment_score":0.017562292516231537},{"text":"So then after, it's just starting working with my own router, not with Tenda.","start":73.295,"end":77.315,"sentiment":"neutral","sentiment_score":0.006711695975224886}],"sentiment":"neutral","sentiment_score":0.007435069077958664,"channel":1,"num_words":15,"start":72.975,"end":77.315},{"sentences":[{"text":"Okay.","start":81.33501,"end":81.83501,"sentiment":"neutral","sentiment_score":0.0754062831401825},{"text":"So right now, your own router is connected and it's working fine?","start":81.975006,"end":87.29,"sentiment":"neutral","sentiment_score":0.13238647083441415}],"sentiment":"neutral","sentiment_score":0.1280033794733194,"channel":0,"num_words":13,"start":81.33501,"end":87.29},{"sentences":[{"text":"Yeah.","start":88.14,"end":88.46,"sentiment":"neutral","sentiment_score":0.08467410504817963},{"text":"So this morning was working fine.","start":88.46,"end":90.14,"sentiment":"neutral","sentiment_score":0.15121454497178397},{"text":"At the moment,","start":90.14,"end":90.7,"sentiment":"neutral","sentiment_score":0.03355564673741659}],"sentiment":"neutral","sentiment_score":0.10926283150911331,"channel":1,"num_words":10,"start":88.14,"end":90.7},{"sentences":[{"text":"Mhmm.","start":90.39,"end":90.89,"sentiment":"neutral","sentiment_score":0.01012427732348442}],"sentiment":"neutral","sentiment_score":0.01012427732348442,"channel":0,"num_words":1,"start":90.39,"end":90.89},{"sentences":[{"text":"I am at work.","start":90.7,"end":91.68,"sentiment":"neutral","sentiment_score":-0.032896372489631176},{"text":"So","start":92.299995,"end":92.799995,"sentiment":"neutral","sentiment_score":0.020502358675003052}],"sentiment":"neutral","sentiment_score":-0.02221662625670433,"channel":1,"num_words":5,"start":90.7,"end":92.799995},{"sentences":[{"text":"Okay.","start":92.79,"end":93.29,"sentiment":"neutral","sentiment_score":0.02671070024371147}],"sentiment":"neutral","sentiment_score":0.02671070024371147,"channel":0,"num_words":1,"start":92.79,"end":93.29},{"sentences":[{"text":"I don't know now, but, yeah, in in the morning, it was itself working.","start":92.86,"end":98.56,"sentiment":"neutral","sentiment_score":0.05073384182261569}],"sentiment":"neutral","sentiment_score":0.05073384182261569,"channel":1,"num_words":14,"start":92.86,"end":98.56},{"sentences":[{"text":"Okay.","start":100.564995,"end":101.064995,"sentiment":"neutral","sentiment_score":0.04868162423372269},{"text":"Because upon checking here on our end, it's...","start":101.125,"end":104.104996,"sentiment":"neutral","sentiment_score":0.031978358747437596},{"text":"The service is now up and running, so it should be working by now.","start":104.405,"end":109.465,"sentiment":"positive","sentiment_score":0.34774400826011387},{"text":"Is it okay if you give us a callback if the issue is still there once","start":110.805,"end":115.409996,"sentiment":"neutral","sentiment_score":0.02957880008034408}],"sentiment":"neutral","sentiment_score":0.1447739849010339,"channel":0,"num_words":39,"start":100.564995,"end":115.409996},{"sentences":[{"text":"Yeah.","start":115.2,"end":115.52,"sentiment":"neutral","sentiment_score":-0.02991512604057789}],"sentiment":"neutral","sentiment_score":-0.02991512604057789,"channel":1,"num_words":1,"start":115.2,"end":115.52},{"sentences":[{"text":"you","start":115.409996,"end":115.57,"sentiment":"neutral","sentiment_score":-0.05969008803367615}],"sentiment":"neutral","sentiment_score":-0.05969008803367615,"channel":0,"num_words":1,"start":115.409996,"end":115.57},{"sentences":[{"text":"I'm","start":115.52,"end":115.67999,"sentiment":"neutral","sentiment_score":-0.08482571691274643}],"sentiment":"neutral","sentiment_score":-0.08482571691274643,"channel":1,"num_words":1,"start":115.52,"end":115.67999},{"sentences":[{"text":"got","start":115.57,"end":116.05,"sentiment":"neutral","sentiment_score":-0.1049441546201706}],"sentiment":"neutral","sentiment_score":-0.1049441546201706,"channel":0,"num_words":1,"start":115.57,"end":116.05},{"sentences":[{"text":"not going","start":115.67999,"end":116.159996,"sentiment":"neutral","sentiment_score":-0.09893125668168068}],"sentiment":"neutral","sentiment_score":-0.09893125668168068,"channel":1,"num_words":2,"start":115.67999,"end":116.159996},{"sentences":[{"text":"home?","start":116.05,"end":116.53,"sentiment":"neutral","sentiment_score":-0.1094852089881897}],"sentiment":"neutral","sentiment_score":-0.1094852089881897,"channel":0,"num_words":1,"start":116.05,"end":116.53},{"sentences":[{"text":"home today","start":116.159996,"end":116.71999,"sentiment":"neutral","sentiment_score":-0.06019466556608677}],"sentiment":"neutral","sentiment_score":-0.06019466556608677,"channel":1,"num_words":2,"start":116.159996,"end":116.71999},{"sentences":[{"text":"Yeah.","start":116.53,"end":117.03,"sentiment":"neutral","sentiment_score":-0.05140094459056854}],"sentiment":"neutral","sentiment_score":-0.05140094459056854,"channel":0,"num_words":1,"start":116.53,"end":117.03},{"sentences":[{"text":"because I'm working","start":116.71999,"end":117.759995,"sentiment":"neutral","sentiment_score":-0.04964958503842354}],"sentiment":"neutral","sentiment_score":-0.04964958503842354,"channel":1,"num_words":3,"start":116.71999,"end":117.759995},{"sentences":[{"text":"Mhmm.","start":117.41,"end":117.91,"sentiment":"neutral","sentiment_score":-0.02704130113124847}],"sentiment":"neutral","sentiment_score":-0.02704130113124847,"channel":0,"num_words":1,"start":117.41,"end":117.91},{"sentences":[{"text":"in the hospital.","start":117.759995,"end":118.399994,"sentiment":"neutral","sentiment_score":-0.04302231470743815}],"sentiment":"neutral","sentiment_score":-0.04302231470743815,"channel":1,"num_words":3,"start":117.759995,"end":118.399994},{"sentences":[{"text":"Okay.","start":118.29,"end":118.79,"sentiment":"neutral","sentiment_score":0.03100902773439884}],"sentiment":"neutral","sentiment_score":0.03100902773439884,"channel":0,"num_words":1,"start":118.29,"end":118.79},{"sentences":[{"text":"I have a double shift.","start":118.399994,"end":119.35999,"sentiment":"neutral","sentiment_score":0.03659677505493164},{"text":"I will I will call you tomorrow by 10:30.","start":119.35999,"end":122.64,"sentiment":"neutral","sentiment_score":0.08593153374062644},{"text":"Sounds okay?","start":122.64,"end":123.46,"sentiment":"neutral","sentiment_score":0.14986634999513626}],"sentiment":"neutral","sentiment_score":0.07850627368316054,"channel":1,"num_words":16,"start":118.399994,"end":123.46},{"sentences":[{"text":"Okay.","start":124.21,"end":124.689995,"sentiment":"neutral","sentiment_score":0.06613141298294067},{"text":"Yeah.","start":124.689995,"end":124.93,"sentiment":"neutral","sentiment_score":0.096838541328907},{"text":"Sure.","start":124.93,"end":125.43,"sentiment":"neutral","sentiment_score":0.15318885445594788},{"text":"Just give us a callback if the issue is still there.","start":125.49,"end":128.23,"sentiment":"neutral","sentiment_score":-0.021459972993894058},{"text":"And let us know as well if it's working If it's working with your own router, might be the router we provided is faulty.","start":128.29,"end":139.785,"sentiment":"neutral","sentiment_score":-0.2119630662879596}],"sentiment":"neutral","sentiment_score":-0.1317635390809492,"channel":0,"num_words":38,"start":124.21,"end":139.785},{"sentences":[{"text":"I'll request a new one if ever.","start":139.845,"end":142.665,"sentiment":"neutral","sentiment_score":-0.2205303662589618}],"sentiment":"neutral","sentiment_score":-0.2205303662589618,"channel":0,"num_words":7,"start":139.845,"end":142.665},{"sentences":[{"text":"No.","start":142.32,"end":142.64001,"sentiment":"neutral","sentiment_score":-0.263926237821579},{"text":"So I don't know if it's faulty or not because even though with my router, it didn't work with as per you guys instructed me.","start":142.64001,"end":150.1,"sentiment":"negative","sentiment_score":-0.35541836738586424},{"text":"And then later,","start":150.905,"end":151.885,"sentiment":"neutral","sentiment_score":-0.08977622290452321}],"sentiment":"neutral","sentiment_score":-0.3247832445235088,"channel":1,"num_words":29,"start":142.32,"end":151.885},{"sentences":[{"text":"Yeah.","start":151.61,"end":152.11,"sentiment":"neutral","sentiment_score":-0.05633145943284035}],"sentiment":"neutral","sentiment_score":-0.05633145943284035,"channel":0,"num_words":1,"start":151.61,"end":152.11},{"sentences":[{"text":"I just thought later on after all all the, you know, NBN or what this box called.","start":153.14499,"end":159.64499,"sentiment":"neutral","sentiment_score":-0.06578253384898691},{"text":"And then I turned on and it's worked.","start":159.94499,"end":161.965,"sentiment":"neutral","sentiment_score":0.02785865031182766},{"text":"So it says it is.","start":163.305,"end":164.34,"sentiment":"neutral","sentiment_score":0.001885252445936203}],"sentiment":"neutral","sentiment_score":-0.02953358702361584,"channel":1,"num_words":30,"start":153.14499,"end":164.34},{"sentences":[{"text":"Mhmm.","start":165.395,"end":165.895,"sentiment":"neutral","sentiment_score":0.0026312177069485188},{"text":"So before you before you went out, the Internet is working","start":166.035,"end":172.53,"sentiment":"neutral","sentiment_score":-0.007300359450957992}],"sentiment":"neutral","sentiment_score":-0.00647272802113245,"channel":0,"num_words":12,"start":165.395,"end":172.53},{"sentences":[{"text":"Yeah.","start":172.9,"end":173.22,"sentiment":"neutral","sentiment_score":0.0025888439267873764}],"sentiment":"neutral","sentiment_score":0.0025888439267873764,"channel":1,"num_words":1,"start":172.9,"end":173.22},{"sentences":[{"text":"or","start":173.15,"end":173.47,"sentiment":"neutral","sentiment_score":-0.0032433420419692993}],"sentiment":"neutral","sentiment_score":-0.0032433420419692993,"channel":0,"num_words":1,"start":173.15,"end":173.47},{"sentences":[{"text":"Yeah.","start":173.22,"end":173.37999,"sentiment":"neutral","sentiment_score":-0.0031033242121338844},{"text":"It","start":173.37999,"end":173.62,"sentiment":"neutral","sentiment_score":-0.039202019572258}],"sentiment":"neutral","sentiment_score":-0.021152671892195943,"channel":1,"num_words":2,"start":173.22,"end":173.62},{"sentences":[{"text":"no?","start":173.47,"end":173.97,"sentiment":"neutral","sentiment_score":-0.04551523178815842}],"sentiment":"neutral","sentiment_score":-0.04551523178815842,"channel":0,"num_words":1,"start":173.47,"end":173.97},{"sentences":[{"text":"it was working around 06:30.","start":173.62,"end":175.7,"sentiment":"neutral","sentiment_score":-0.02560291960835457},{"text":"I left home this morning.","start":175.7,"end":177.16,"sentiment":"neutral","sentiment_score":-0.013186633959412575},{"text":"And then...","start":179.38501,"end":180.125,"sentiment":"neutral","sentiment_score":-0.010406194254755974}],"sentiment":"neutral","sentiment_score":-0.01789667969569564,"channel":1,"num_words":12,"start":173.62,"end":180.125},{"sentences":[{"text":"Okay.","start":179.63,"end":180.13,"sentiment":"neutral","sentiment_score":0.012722565792500973}],"sentiment":"neutral","sentiment_score":0.012722565792500973,"channel":0,"num_words":1,"start":179.63,"end":180.13},{"sentences":[{"text":"Yeah.","start":180.505,"end":181.005,"sentiment":"neutral","sentiment_score":0.018855120986700055},{"text":"Yeah.","start":181.30501,"end":181.80501,"sentiment":"neutral","sentiment_score":0.022890307009220123}],"sentiment":"neutral","sentiment_score":0.02087271399796009,"channel":1,"num_words":2,"start":180.505,"end":181.80501},{"sentences":[{"text":"Yeah.","start":181.79001,"end":182.03,"sentiment":"neutral","sentiment_score":0.026653096079826355}],"sentiment":"neutral","sentiment_score":0.026653096079826355,"channel":0,"num_words":1,"start":181.79001,"end":182.03},{"sentences":[{"text":"So","start":181.945,"end":182.10501,"sentiment":"neutral","sentiment_score":0.019943244755268097}],"sentiment":"neutral","sentiment_score":0.019943244755268097,"channel":1,"num_words":1,"start":181.945,"end":182.10501},{"sentences":[{"text":"Because","start":182.03,"end":182.53,"sentiment":"neutral","sentiment_score":0.017569562420248985}],"sentiment":"neutral","sentiment_score":0.017569562420248985,"channel":0,"num_words":1,"start":182.03,"end":182.53},{"sentences":[{"text":"it was working.","start":182.10501,"end":183.16501,"sentiment":"neutral","sentiment_score":0.03627497889101505}],"sentiment":"neutral","sentiment_score":0.03627497889101505,"channel":1,"num_words":3,"start":182.10501,"end":183.16501},{"sentences":[{"text":"our network...","start":182.75,"end":183.49,"sentiment":"neutral","sentiment_score":-0.0037308926694095135},{"text":"Yeah.","start":184.085,"end":184.405,"sentiment":"neutral","sentiment_score":0.012668656185269356},{"text":"Our network team asked us to double check on you if it's working now because we did...","start":184.405,"end":190.505,"sentiment":"neutral","sentiment_score":0.00019647071466726416},{"text":"They did some changes again with the configuration.","start":191.045,"end":193.865,"sentiment":"neutral","sentiment_score":-0.08389404136687517},{"text":"Is it okay if you give us a callback once you got","start":194.96501,"end":197.55,"sentiment":"neutral","sentiment_score":0.019981299216548603}],"sentiment":"neutral","sentiment_score":-0.010570746683515608,"channel":0,"num_words":40,"start":182.75,"end":197.55},{"sentences":[{"text":"Yeah.","start":197.40001,"end":197.88,"sentiment":"neutral","sentiment_score":-1.685693860054016e-6}],"sentiment":"neutral","sentiment_score":-1.685693860054016e-6,"channel":1,"num_words":1,"start":197.40001,"end":197.88},{"sentences":[{"text":"home?","start":197.55,"end":198.05,"sentiment":"neutral","sentiment_score":0.001165228895843029}],"sentiment":"neutral","sentiment_score":0.001165228895843029,"channel":0,"num_words":1,"start":197.55,"end":198.05},{"sentences":[{"text":"Yeah.","start":197.88,"end":198.38,"sentiment":"neutral","sentiment_score":0.009449259378015997},{"text":"Sure.","start":198.68001,"end":199.18001,"sentiment":"neutral","sentiment_score":0.02544023096561432}],"sentiment":"neutral","sentiment_score":0.017444745171815157,"channel":1,"num_words":2,"start":197.88,"end":199.18001},{"sentences":[{"text":"Yeah.","start":198.99,"end":199.49,"sentiment":"neutral","sentiment_score":0.006970076821744442},{"text":"Let us know if it's working or still no.","start":199.63,"end":202.53,"sentiment":"neutral","sentiment_score":-0.03546035289764404}],"sentiment":"neutral","sentiment_score":-0.031217309925705195,"channel":0,"num_words":10,"start":198.99,"end":202.53},{"sentences":[{"text":"Sure.","start":203.48001,"end":203.96,"sentiment":"neutral","sentiment_score":0.02283509075641632},{"text":"Sure.","start":203.96,"end":204.46,"sentiment":"neutral","sentiment_score":0.013508493080735208}],"sentiment":"neutral","sentiment_score":0.018171791918575764,"channel":1,"num_words":2,"start":203.48001,"end":204.46},{"sentences":[{"text":"Yeah.","start":204.83,"end":205.33,"sentiment":"neutral","sentiment_score":-0.039516549557447433},{"text":"And if it's working with your own router, might be the router that we provided is faulty.","start":205.87,"end":213.33499,"sentiment":"neutral","sentiment_score":-0.26870259379639344},{"text":"So we're going going to request our provisioning team to get you a new one if the Internet is not working, if ever, with","start":213.955,"end":224.435,"sentiment":"neutral","sentiment_score":-0.16250958728293577}],"sentiment":"neutral","sentiment_score":-0.2025640652115856,"channel":0,"num_words":42,"start":204.83,"end":224.435},{"sentences":[{"text":"Sure.","start":224.175,"end":224.52,"sentiment":"neutral","sentiment_score":-0.050674423575401306}],"sentiment":"neutral","sentiment_score":-0.050674423575401306,"channel":1,"num_words":1,"start":224.175,"end":224.52},{"sentences":[{"text":"your own router.","start":224.435,"end":225.33499,"sentiment":"neutral","sentiment_score":-0.04975758368770281},{"text":"Okay.","start":225.74893,"end":225.90894,"sentiment":"neutral","sentiment_score":0.10381722450256348},{"text":"Thank you.","start":225.90894,"end":226.56892,"sentiment":"neutral","sentiment_score":0.24129188060760498},{"text":"Bye for now.","start":227.18893,"end":228.16893,"sentiment":"neutral","sentiment_score":0.20482182502746582}],"sentiment":"neutral","sentiment_score":0.11684374552634028,"channel":0,"num_words":9,"start":224.435,"end":228.16893},{"sentences":[{"text":"Thank you.","start":227.8,"end":228.54001,"sentiment":"neutral","sentiment_score":0.30017220973968506},{"text":"Bye for now.","start":228.76001,"end":229.48001,"sentiment":"neutral","sentiment_score":0.1682090014219284},{"text":"Thanks.","start":229.48001,"end":229.98001,"sentiment":"neutral","sentiment_score":-0.06862487643957138}],"sentiment":"neutral","sentiment_score":0.17272442455093065,"channel":1,"num_words":6,"start":227.8,"end":229.98001}]},"summary":{"result":"success","short":"A representative from Airtel called a customer named Marina to check if her internet is working. They troubleshoot the issue and determine that the internet is working, but needs to be reset with the customer's router. The representative requests a callback once the issue is resolved and mentions that they will send a new router if the issue persists."},"intents":{"segments":[{"text":"I just wanted to check-in because we did some configuration. Our network team troubleshoot the issue, and we're just checking in if the Internet is not working. Yes.","start_word":30,"end_word":57,"intents":[{"intent":"Troubleshoot internet issues","confidence_score":0.031548332}]},{"text":"I'll request a new one if ever.","start_word":321,"end_word":327,"intents":[{"intent":"Request new router","confidence_score":0.14577763}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Good morning. This is Maureen from Airtel.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.2229733169078827},{"text":"Good morning, Marina.","start_word":9,"end_word":11,"sentiment":"positive","sentiment_score":0.3755480349063874},{"text":"How Hello? are you? Yes.","start_word":12,"end_word":16,"sentiment":"neutral","sentiment_score":0.22468173503875732},{"text":"I'm good. Thanks for asking.","start_word":17,"end_word":21,"sentiment":"positive","sentiment_score":0.5751333236694336},{"text":"Am I speaking with Roshan? Yes. Yes. Yeah. I just wanted to check-in because we did some configuration. Our network team troubleshoot the issue, and we're just checking in if the Internet is not working. Yes. Internet, yeah. So, again, one of your team members reached me out around 07:30PM. And as you instructed me, he also instructed me through the chat, but didn't work. And then it's a network issue, so maybe d d and d box or something like that. And then we had to close the chat. Later, I... What I did, I turned off all the power off, like the DTM box and the upper everything. And after two, three minutes, I turned on the switch and for the DNP box, what it's called? Mhmm. Yeah. So then after, it's just starting working with my own router, not with Tenda. Okay. So right now, your own router is connected and it's working fine? Yeah. So this morning was working fine. At the moment, Mhmm. I am at work. So Okay. I don't know now, but, yeah, in in the morning, it was itself working. Okay. Because upon checking here on our end, it's... The service is now up and running, so it should be working by now. Is it okay if you give us a callback if the issue is still there once Yeah. you I'm got not going home? home today Yeah. because I'm working Mhmm. in the hospital. Okay. I have a double shift. I will I will call you tomorrow by 10:30. Sounds okay? Okay. Yeah. Sure. Just give us a callback if the issue is still there. And let us know as well if it's working If it's working with your own router, might be the router we provided is faulty. I'll request a new one if ever. No.","start_word":22,"end_word":328,"sentiment":"neutral","sentiment_score":-0.009350992432804564},{"text":"So I don't know if it's faulty or not because even though with my router, it didn't work with as per you guys instructed me.","start_word":329,"end_word":353,"sentiment":"negative","sentiment_score":-0.3604938685894013},{"text":"And then later, Yeah. I just thought later on after all all the, you know, NBN or what this box called. And then I turned on and it's worked. So it says it is. Mhmm. So before you before you went out, the Internet is working Yeah. or Yeah. It no? it was working around 06:30. I left home this morning. And then... Okay. Yeah. Yeah. Yeah. So Because it was working. our network... Yeah. Our network team asked us to double check on you if it's working now because we did... They did some changes again with the configuration. Is it okay if you give us a callback once you got Yeah. home? Yeah. Sure. Yeah. Let us know if it's working or still no. Sure. Sure. Yeah. And if it's working with your own router, might be the router that we provided is faulty. So we're going going to request our provisioning team to get you a new one if the Internet is not working, if ever, with Sure. your own router. Okay. Thank you. Bye for now. Thank you. Bye for now.","start_word":354,"end_word":538,"sentiment":"neutral","sentiment_score":-0.03877532109618187},{"text":"Thanks.","start_word":539,"end_word":539,"sentiment":"positive","sentiment_score":0.7985451817512512}],"average":{"sentiment":"neutral","sentiment_score":-0.01622071296938004}}}}