{"metadata":{"transaction_key":"deprecated","request_id":"019e389b-d160-72f0-93fc-72110dbb207e","sha256":"75f7a8119a84bf9def6a094ad3fd7f5f35bbfa5aad24946e3eba7b19898a567c","created":"2026-05-18T01:03:17.556Z","duration":40.607937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":107,"output_tokens":55},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":115,"output_tokens":115},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":115,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, mister Trevore. Your Internet invoice, it's still overdue, and your bank account kept declining the transaction or payment due to insufficient funds. We kindly request you ensure funds are available so payment will go through, and we could avoid further charges. If you need any assistance, if you would like to use another bank account, just let us know, and we're here to help. Thank you.","confidence":0.99902344,"words":[{"word":"hi","start":8.24,"end":8.559999,"confidence":0.7531738,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":-0.021948721259832386},{"word":"mister","start":8.559999,"end":8.96,"confidence":0.99365234,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":-0.0397561751306057},{"word":"trevore","start":8.96,"end":9.46,"confidence":0.6586304,"punctuated_word":"Trevore.","sentiment":"neutral","sentiment_score":-0.02295704185962677},{"word":"your","start":9.679999,"end":10.179999,"confidence":0.99902344,"punctuated_word":"Your","sentiment":"negative","sentiment_score":-0.3546631634235382},{"word":"internet","start":10.24,"end":10.74,"confidence":0.97509766,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.3690424859523773},{"word":"invoice","start":10.88,"end":11.36,"confidence":0.8742676,"punctuated_word":"invoice,","sentiment":"negative","sentiment_score":-0.4288143515586853},{"word":"it's","start":11.36,"end":11.759999,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.5451502799987793},{"word":"still","start":11.759999,"end":12.259999,"confidence":1.0,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.6203133463859558},{"word":"overdue","start":12.48,"end":12.98,"confidence":0.8684082,"punctuated_word":"overdue,","sentiment":"negative","sentiment_score":-0.4315843284130096},{"word":"and","start":13.964999,"end":14.285,"confidence":1.0,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.4787919819355011},{"word":"your","start":14.285,"end":14.525,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7057320475578308},{"word":"bank","start":14.525,"end":14.844999,"confidence":1.0,"punctuated_word":"bank","sentiment":"negative","sentiment_score":-0.6435673236846924},{"word":"account","start":14.844999,"end":15.325,"confidence":1.0,"punctuated_word":"account","sentiment":"negative","sentiment_score":-0.730562686920166},{"word":"kept","start":15.325,"end":15.825,"confidence":0.9838867,"punctuated_word":"kept","sentiment":"negative","sentiment_score":-0.7295258045196533},{"word":"declining","start":16.125,"end":16.605,"confidence":0.9941406,"punctuated_word":"declining","sentiment":"negative","sentiment_score":-0.7084411978721619},{"word":"the","start":16.605,"end":16.845,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.7793325185775757},{"word":"transaction","start":16.845,"end":17.345,"confidence":0.98828125,"punctuated_word":"transaction","sentiment":"negative","sentiment_score":-0.6898542642593384},{"word":"or","start":17.485,"end":17.645,"confidence":0.9921875,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.6411092877388},{"word":"payment","start":17.645,"end":18.145,"confidence":1.0,"punctuated_word":"payment","sentiment":"negative","sentiment_score":-0.6852092742919922},{"word":"due","start":18.525,"end":18.765,"confidence":0.99902344,"punctuated_word":"due","sentiment":"negative","sentiment_score":-0.721281111240387},{"word":"to","start":18.765,"end":19.005,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.77159583568573},{"word":"insufficient","start":19.005,"end":19.505,"confidence":1.0,"punctuated_word":"insufficient","sentiment":"negative","sentiment_score":-0.7376996278762817},{"word":"funds","start":19.645,"end":20.145,"confidence":1.0,"punctuated_word":"funds.","sentiment":"negative","sentiment_score":-0.6579062938690186},{"word":"we","start":20.685,"end":20.925,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.32796916365623474},{"word":"kindly","start":20.925,"end":21.404999,"confidence":0.97509766,"punctuated_word":"kindly","sentiment":"neutral","sentiment_score":-0.291133314371109},{"word":"request","start":21.404999,"end":21.884998,"confidence":0.9980469,"punctuated_word":"request","sentiment":"neutral","sentiment_score":-0.16426758468151093},{"word":"you","start":21.884998,"end":22.125,"confidence":0.9980469,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3947564661502838},{"word":"ensure","start":22.125,"end":22.605,"confidence":0.99316406,"punctuated_word":"ensure","sentiment":"neutral","sentiment_score":-0.2150530517101288},{"word":"funds","start":22.605,"end":23.005,"confidence":1.0,"punctuated_word":"funds","sentiment":"neutral","sentiment_score":-0.24728110432624817},{"word":"are","start":23.005,"end":23.244999,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.20404264330863953},{"word":"available","start":23.244999,"end":23.744999,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.10416896641254424},{"word":"so","start":24.445,"end":24.765,"confidence":0.74560547,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.19641704857349396},{"word":"payment","start":24.765,"end":25.265,"confidence":0.99902344,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.12115305662155151},{"word":"will","start":25.645,"end":25.884998,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.18106329441070557},{"word":"go","start":25.884998,"end":26.125,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.013105571269989014},{"word":"through","start":26.125,"end":26.625,"confidence":0.87719727,"punctuated_word":"through,","sentiment":"neutral","sentiment_score":-0.07640783488750458},{"word":"and","start":27.13,"end":27.289999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12251175940036774},{"word":"we","start":27.289999,"end":27.449999,"confidence":0.8671875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.28522229194641113},{"word":"could","start":27.449999,"end":27.85,"confidence":0.96533203,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.24471867084503177},{"word":"avoid","start":27.85,"end":28.35,"confidence":0.9980469,"punctuated_word":"avoid","sentiment":"neutral","sentiment_score":-0.18706154823303223},{"word":"further","start":28.41,"end":28.91,"confidence":1.0,"punctuated_word":"further","sentiment":"negative","sentiment_score":-0.48364001512527466},{"word":"charges","start":29.21,"end":29.71,"confidence":1.0,"punctuated_word":"charges.","sentiment":"neutral","sentiment_score":-0.2757832407951355},{"word":"if","start":30.81,"end":30.89,"confidence":0.96777344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.11392110586166382},{"word":"you","start":30.89,"end":30.97,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05797129869461059},{"word":"need","start":30.97,"end":31.21,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.1189238578081131},{"word":"any","start":31.21,"end":31.529999,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.1435415744781494},{"word":"assistance","start":31.529999,"end":32.03,"confidence":0.99609375,"punctuated_word":"assistance,","sentiment":"neutral","sentiment_score":0.10656138509511948},{"word":"if","start":32.41,"end":32.65,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.14944803714752197},{"word":"you","start":32.65,"end":33.05,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08521004766225815},{"word":"would","start":33.05,"end":33.29,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.08247046172618866},{"word":"like","start":33.29,"end":33.53,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.09439072757959366},{"word":"to","start":33.53,"end":33.69,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07944528013467789},{"word":"use","start":33.69,"end":33.93,"confidence":0.99902344,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.059166863560676575},{"word":"another","start":33.93,"end":34.41,"confidence":1.0,"punctuated_word":"another","sentiment":"neutral","sentiment_score":0.012967549264431},{"word":"bank","start":34.41,"end":34.649998,"confidence":1.0,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.016714930534362793},{"word":"account","start":34.649998,"end":35.149998,"confidence":0.9980469,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.08723731338977814},{"word":"just","start":36.25,"end":36.57,"confidence":0.9350586,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.16160328686237335},{"word":"let","start":36.57,"end":36.809998,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.15394149720668793},{"word":"us","start":36.809998,"end":36.97,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.09469529986381532},{"word":"know","start":36.97,"end":37.449997,"confidence":0.90722656,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.1767331063747406},{"word":"and","start":37.449997,"end":37.69,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.26804351806640625},{"word":"we're","start":37.69,"end":37.93,"confidence":1.0,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.3261864185333252},{"word":"here","start":37.93,"end":38.17,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.33106541633605957},{"word":"to","start":38.17,"end":38.329998,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.36004287004470825},{"word":"help","start":38.329998,"end":38.809998,"confidence":1.0,"punctuated_word":"help.","sentiment":"neutral","sentiment_score":0.3107643127441406},{"word":"thank","start":38.809998,"end":38.97,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5879113674163818},{"word":"you","start":38.97,"end":39.47,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3717885911464691}],"paragraphs":{"transcript":"\nHi, mister Trevore. Your Internet invoice, it's still overdue, and your bank account kept declining the transaction or payment due to insufficient funds. We kindly request you ensure funds are available so payment will go through, and we could avoid further charges. If you need any assistance, if you would like to use another bank account, just let us know, and we're here to help. Thank you.","paragraphs":[{"sentences":[{"text":"Hi, mister Trevore.","start":8.24,"end":9.46,"sentiment":"neutral","sentiment_score":-0.02822064608335495},{"text":"Your Internet invoice, it's still overdue, and your bank account kept declining the transaction or payment due to insufficient funds.","start":9.679999,"end":20.145,"sentiment":"negative","sentiment_score":-0.6215088605880738},{"text":"We kindly request you ensure funds are available so payment will go through, and we could avoid further charges.","start":20.685,"end":29.71,"sentiment":"neutral","sentiment_score":-0.2176714014065893},{"text":"If you need any assistance, if you would like to use another bank account, just let us know, and we're here to help.","start":30.81,"end":38.809998,"sentiment":"neutral","sentiment_score":0.14743678952040878},{"text":"Thank you.","start":38.809998,"end":39.47,"sentiment":"positive","sentiment_score":0.4798499792814255}],"sentiment":"neutral","sentiment_score":-0.1835798456597684,"num_words":67,"start":8.24,"end":39.47}]}}]},{"alternatives":[{"transcript":"Person you are calling is not available. Please leave a short message, and it will be sent as an audio message.","confidence":1.0,"words":[{"word":"person","start":0.16,"end":0.48,"confidence":0.73583984,"punctuated_word":"Person","sentiment":"neutral","sentiment_score":-0.1562679409980774},{"word":"you","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11309287697076796},{"word":"are","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.07716935127973557},{"word":"calling","start":0.96,"end":1.4399999,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.10651872307062148},{"word":"is","start":1.4399999,"end":1.68,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.201475590467453},{"word":"not","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.23486247658729553},{"word":"available","start":1.92,"end":2.42,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.2301444709300995},{"word":"please","start":2.96,"end":3.28,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.15570564568042755},{"word":"leave","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.09044507890939713},{"word":"a","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10766233503818512},{"word":"short","start":3.6799998,"end":4.0,"confidence":1.0,"punctuated_word":"short","sentiment":"neutral","sentiment_score":-0.06414227187633514},{"word":"message","start":4.0,"end":4.5,"confidence":0.9416504,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.06364209949970245},{"word":"and","start":4.64,"end":4.7999997,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.051487233489751816},{"word":"it","start":4.7999997,"end":4.96,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06095418334007263},{"word":"will","start":4.96,"end":5.12,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.04562223702669144},{"word":"be","start":5.12,"end":5.2799997,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.049213752150535583},{"word":"sent","start":5.2799997,"end":5.6,"confidence":1.0,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.0410924069583416},{"word":"as","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.04086083173751831},{"word":"an","start":5.7599998,"end":6.0,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.04491112381219864},{"word":"audio","start":6.0,"end":6.3999996,"confidence":1.0,"punctuated_word":"audio","sentiment":"neutral","sentiment_score":-0.0388934500515461},{"word":"message","start":6.3999996,"end":6.8999996,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.06568506360054016}],"paragraphs":{"transcript":"\nPerson you are calling is not available. Please leave a short message, and it will be sent as an audio message.","paragraphs":[{"sentences":[{"text":"Person you are calling is not available.","start":0.16,"end":2.42,"sentiment":"neutral","sentiment_score":-0.1599330614720072},{"text":"Please leave a short message, and it will be sent as an audio message.","start":2.96,"end":6.8999996,"sentiment":"neutral","sentiment_score":-0.06573697951223169}],"sentiment":"neutral","sentiment_score":-0.09713567349882353,"num_words":21,"start":0.16,"end":6.8999996}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Person you are calling is not available. Please leave a short message, and it will be sent as an audio message.\n\nChannel 0: Hi, mister Trevore. Your Internet invoice, it's still overdue, and your bank account kept declining the transaction or payment due to insufficient funds. We kindly request you ensure funds are available so payment will go through, and we could avoid further charges. If you need any assistance, if you would like to use another bank account, just let us know, and we're here to help. Thank you.","paragraphs":[{"sentences":[{"text":"Person you are calling is not available.","start":0.16,"end":2.42,"sentiment":"neutral","sentiment_score":-0.1599330614720072},{"text":"Please leave a short message, and it will be sent as an audio message.","start":2.96,"end":6.8999996,"sentiment":"neutral","sentiment_score":-0.06573697951223169}],"sentiment":"neutral","sentiment_score":-0.09713567349882353,"channel":1,"num_words":21,"start":0.16,"end":6.8999996},{"sentences":[{"text":"Hi, mister Trevore.","start":8.24,"end":9.46,"sentiment":"neutral","sentiment_score":-0.02822064608335495},{"text":"Your Internet invoice, it's still overdue, and your bank account kept declining the transaction or payment due to insufficient funds.","start":9.679999,"end":20.145,"sentiment":"negative","sentiment_score":-0.6215088605880738},{"text":"We kindly request you ensure funds are available so payment will go through, and we could avoid further charges.","start":20.685,"end":29.71,"sentiment":"neutral","sentiment_score":-0.2176714014065893},{"text":"If you need any assistance, if you would like to use another bank account, just let us know, and we're here to help.","start":30.81,"end":38.809998,"sentiment":"neutral","sentiment_score":0.14743678952040878},{"text":"Thank you.","start":38.809998,"end":39.47,"sentiment":"positive","sentiment_score":0.4798499792814255}],"sentiment":"neutral","sentiment_score":-0.1835798456597684,"channel":0,"num_words":67,"start":8.24,"end":39.47}]},"summary":{"result":"success","short":"The customer is calling about their overdue internet invoice and the bank account decline the payment due to insufficient funds. The agent requests the customer to ensure the funds are available so payment will go through and avoid further charges. The agent also offers assistance for other bank accounts if needed."},"intents":{"segments":[{"text":"We kindly request you ensure funds are available so payment will go through, and we could avoid further charges.","start_word":44,"end_word":62,"intents":[{"intent":"Request funds availability","confidence_score":0.093967035},{"intent":"Avoid charges","confidence_score":0.1459042}]},{"text":"If you need any assistance, if you would like to use another bank account, just let us know, and we're here to help. Thank you.","start_word":63,"end_word":87,"intents":[{"intent":"Offer assistance","confidence_score":0.09735544}]}]},"sentiments":{"segments":[{"text":"Person you are calling is not available. Please leave a short message, and it will be sent as an audio message. Hi, mister Trevore.","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":-0.08435200154781342},{"text":"Your Internet invoice, it's still overdue, and your bank account kept declining the transaction or payment due to insufficient funds.","start_word":24,"end_word":43,"sentiment":"negative","sentiment_score":-0.5942733287811279},{"text":"We kindly request you ensure funds are available so payment will go through, and we could avoid further charges. If you need any assistance, if you would like to use another bank account, just let us know, and we're here to help.","start_word":44,"end_word":85,"sentiment":"neutral","sentiment_score":0.0018285043770447371},{"text":"Thank you.","start_word":86,"end_word":87,"sentiment":"positive","sentiment_score":0.5681652426719666}],"average":{"sentiment":"neutral","sentiment_score":-0.15251597528872282}}}}