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My name is Aditya. I'm good, and how are you? Yeah. So I'm calling in regards to my SIM card, which I bought in India.\n\nAlright. I mean, it's my SIM card stopped working. So is it possible for me to receive a SIM card? No. Alright.\n\nAlright. No worries. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.32,"end":2.82,"sentiment":"neutral","sentiment_score":0.22621425986289975},{"text":"My name is Aditya.","start":3.6799998,"end":4.98,"sentiment":"neutral","sentiment_score":0.19860950484871864},{"text":"I'm good, and how are you?","start":7.2799997,"end":8.66,"sentiment":"positive","sentiment_score":0.4534734636545181},{"text":"Yeah.","start":10.88,"end":11.38,"sentiment":"neutral","sentiment_score":-0.012467639520764353},{"text":"So I'm calling in regards to my SIM card, which I bought in India.","start":11.679999,"end":16.785,"sentiment":"neutral","sentiment_score":-0.07459746487438679}],"sentiment":"neutral","sentiment_score":0.1032561889777963,"num_words":26,"start":2.32,"end":16.785},{"sentences":[{"text":"Alright.","start":35.41,"end":35.81,"sentiment":"neutral","sentiment_score":-0.0990600809454918},{"text":"I mean, it's my SIM card stopped working.","start":35.81,"end":38.63,"sentiment":"neutral","sentiment_score":-0.22633384261280298},{"text":"So is it possible for me to receive a SIM card?","start":38.93,"end":41.489998,"sentiment":"neutral","sentiment_score":-0.1532197195020589},{"text":"No.","start":41.489998,"end":41.989998,"sentiment":"neutral","sentiment_score":-0.25244808197021484},{"text":"Alright.","start":44.76494,"end":44.92494,"sentiment":"neutral","sentiment_score":0.006627192255109549}],"sentiment":"neutral","sentiment_score":-0.17458948300389404,"num_words":22,"start":35.41,"end":44.92494},{"sentences":[{"text":"Alright.","start":44.92494,"end":45.32494,"sentiment":"neutral","sentiment_score":0.050966016948223114},{"text":"No worries.","start":45.32494,"end":45.80494,"sentiment":"neutral","sentiment_score":0.11439181864261627},{"text":"Thank you.","start":45.80494,"end":46.46494,"sentiment":"neutral","sentiment_score":0.33279938995838165}],"sentiment":"neutral","sentiment_score":0.1890696868300438,"num_words":5,"start":44.92494,"end":46.46494}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning. Airtel.\n\nChannel 1: Hi. My name is Aditya.\n\nChannel 0: How are you?\n\nChannel 1: I'm good, and how are you?\n\nChannel 0: Good. Thanks. How can I help you?\n\nChannel 1: Yeah. So I'm calling in regards to my SIM card, which I bought in India.\n\nChannel 0: So I can't help you there. Unfortunately, we only do we can only service SIM cards inside of Australia. Outside of Australia, we can't do any any service or anything like that. So you need to call the country of origin for that.\n\nChannel 1: Alright. I mean, it's my SIM card stopped working. So is it possible for me to\n\nChannel 0: No.\n\nChannel 1: receive a SIM\n\nChannel 0: We're\n\nChannel 1: card?\n\nChannel 0: not we're\n\nChannel 1: No.\n\nChannel 0: we're not the same company. We're a different company.\n\nChannel 1: Alright. Alright. No worries. Thank you.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.32,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.3050345629453659},{"text":"Airtel.","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":0.16001862287521362}],"sentiment":"neutral","sentiment_score":0.2566959162553151,"channel":0,"num_words":3,"start":0.32,"end":1.3},{"sentences":[{"text":"Hi.","start":2.32,"end":2.82,"sentiment":"neutral","sentiment_score":0.22621425986289975},{"text":"My name is Aditya.","start":3.6799998,"end":4.98,"sentiment":"neutral","sentiment_score":0.19860950484871864}],"sentiment":"neutral","sentiment_score":0.20413045585155487,"channel":1,"num_words":5,"start":2.32,"end":4.98},{"sentences":[{"text":"How are you?","start":6.16,"end":6.98,"sentiment":"neutral","sentiment_score":0.23924727737903595}],"sentiment":"neutral","sentiment_score":0.23924727737903595,"channel":0,"num_words":3,"start":6.16,"end":6.98},{"sentences":[{"text":"I'm good, and how are 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we're","start":41.19494,"end":41.67494,"sentiment":"neutral","sentiment_score":-0.11264584958553314}],"sentiment":"neutral","sentiment_score":-0.11264584958553314,"channel":0,"num_words":2,"start":41.19494,"end":41.67494},{"sentences":[{"text":"No.","start":41.489998,"end":41.989998,"sentiment":"neutral","sentiment_score":-0.25244808197021484}],"sentiment":"neutral","sentiment_score":-0.25244808197021484,"channel":1,"num_words":1,"start":41.489998,"end":41.989998},{"sentences":[{"text":"we're not the same company.","start":41.67494,"end":42.87494,"sentiment":"neutral","sentiment_score":-0.24770039319992065},{"text":"We're a different 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The agent informs the customer that they only service SIM cards outside of Australia and suggests calling the country of origin to inquire about the issue. The customer thanks the agent and ends the call."},"intents":{"segments":[{"text":"So I'm calling in regards to my SIM card, which I bought in India. So I can't help you there.","start_word":25,"end_word":44,"intents":[{"intent":"Request sim card assistance","confidence_score":0.030082794},{"intent":"Clarify sim card issue","confidence_score":0.0036367066}]}]},"sentiments":{"segments":[{"text":"Good morning. Airtel. Hi. My name is Aditya. How are you?","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.228117898106575},{"text":"I'm good, and how are you? Good. Thanks.","start_word":11,"end_word":18,"sentiment":"positive","sentiment_score":0.4672602415084839},{"text":"How can I help you? Yeah. So I'm calling in regards to my SIM card, which I bought in India. So I can't help you there.","start_word":19,"end_word":44,"sentiment":"neutral","sentiment_score":-0.05286242067813873},{"text":"Unfortunately, we only do we can only service SIM cards inside of Australia. Outside of Australia, we can't do any any service or anything like that.","start_word":45,"end_word":70,"sentiment":"negative","sentiment_score":-0.36045077443122864},{"text":"So you need to call the country of origin for that. Alright. I mean, it's my SIM card stopped working. So is it possible for me to No. receive a SIM We're card? not we're No. we're not the same company. We're a different company. Alright. Alright. No worries. Thank you. Thank you. Bye.","start_word":71,"end_word":124,"sentiment":"neutral","sentiment_score":-0.13080671429634094}],"average":{"sentiment":"neutral","sentiment_score":-0.07366107218974345}}}}