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Bye.","paragraphs":[{"sentences":[{"text":"I'm really sorry.","start":8.0,"end":9.139999,"sentiment":"neutral","sentiment_score":-0.21700385709603628},{"text":"Hi.","start":13.195,"end":13.695,"sentiment":"neutral","sentiment_score":-0.002705832477658987},{"text":"Yes.","start":17.435,"end":17.935,"sentiment":"neutral","sentiment_score":0.017606142908334732},{"text":"Is this about the Internet?","start":18.075,"end":19.295,"sentiment":"neutral","sentiment_score":0.010322019457817078},{"text":"I haven't got the code yet.","start":24.395,"end":25.86,"sentiment":"neutral","sentiment_score":-0.08764915354549885}],"sentiment":"neutral","sentiment_score":-0.0693997553025838,"num_words":16,"start":8.0,"end":25.86},{"sentences":[{"text":"Yeah.","start":32.260002,"end":32.58,"sentiment":"neutral","sentiment_score":0.03814985603094101},{"text":"I'm gonna go collect...","start":32.58,"end":33.72,"sentiment":"neutral","sentiment_score":0.05918943416327238},{"text":"I'm gonna go get a new card today.","start":33.78,"end":35.818935,"sentiment":"neutral","sentiment_score":0.08213664498180151},{"text":"Perfect.","start":41.718937,"end":42.198936,"sentiment":"positive","sentiment_score":0.5628206729888916},{"text":"Thank you.","start":42.198936,"end":42.858936,"sentiment":"positive","sentiment_score":0.5886219441890717}],"sentiment":"neutral","sentiment_score":0.16700408211909235,"num_words":16,"start":32.260002,"end":42.858936},{"sentences":[{"text":"Thank you.","start":44.998936,"end":45.398933,"sentiment":"positive","sentiment_score":0.5068870335817337},{"text":"Bye.","start":45.398933,"end":45.898933,"sentiment":"neutral","sentiment_score":0.16312891244888306}],"sentiment":"positive","sentiment_score":0.3923009932041168,"num_words":3,"start":44.998936,"end":45.898933}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel.\n\nChannel 1: I'm\n\nChannel 0: Hello?\n\nChannel 1: really sorry.\n\nChannel 0: From Airtel Australia?\n\nChannel 1: Hi.\n\nChannel 0: Yeah. Am I speaking with Caitlyn?\n\nChannel 1: Yes. Is this\n\nChannel 0: Yes,\n\nChannel 1: about the\n\nChannel 0: ma'am.\n\nChannel 1: Internet?\n\nChannel 0: Yeah. I just wanted to check-in if you're able to get the cable.\n\nChannel 1: I haven't got the code yet.\n\nChannel 0: Okay. Sure. Yeah. Because we're just checking because your service is still offline.\n\nChannel 1: Yeah. I'm gonna go collect... I'm gonna go get a new card today.\n\nChannel 0: Okay. Sure. If you need assistance, just give us a callback so we can assist if ever.\n\nChannel 1: Perfect. Thank you.\n\nChannel 0: You're welcome. Bye. Have a great\n\nChannel 1: Thank\n\nChannel 0: day.\n\nChannel 1: you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.12370005995035172},{"text":"Good morning.","start":3.4399998,"end":4.18,"sentiment":"neutral","sentiment_score":0.2976268380880356},{"text":"This is Maureen from Airtel.","start":4.56,"end":6.5,"sentiment":"neutral","sentiment_score":0.16910774111747742}],"sentiment":"neutral","sentiment_score":0.19556155521422625,"channel":0,"num_words":8,"start":2.8799999,"end":6.5},{"sentences":[{"text":"I'm","start":8.0,"end":8.4,"sentiment":"neutral","sentiment_score":-0.23058295249938965}],"sentiment":"neutral","sentiment_score":-0.23058295249938965,"channel":1,"num_words":1,"start":8.0,"end":8.4},{"sentences":[{"text":"Hello?","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.029614437371492382}],"sentiment":"neutral","sentiment_score":0.029614437371492382,"channel":0,"num_words":1,"start":8.0,"end":8.5},{"sentences":[{"text":"really 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representative from Airtel called a customer named Caitlyn to check if she can get cable and asked for her phone code. Caitlyn didn't have the code yet and the representative collected her card information and suggested calling back if she needs assistance. The call ended with the representative thanking Caitlyn and saying goodbye."},"intents":{"segments":[{"text":"I just wanted to check-in if you're able to get the cable. I haven't got the code yet. Okay.","start_word":31,"end_word":49,"intents":[{"intent":"Assist with internet connection","confidence_score":0.0081935935}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Airtel. Hello? I'm really sorry. From Airtel Australia? Hi. Yeah. Am I speaking with Caitlyn? Yes. Is this Yes, about the ma'am. Internet? Yeah. I just wanted to check-in if you're able to get the cable. I haven't got the code yet. Okay. Sure. Yeah. Because we're just checking because your service is still offline. Yeah. I'm gonna go collect... I'm gonna go get a new card today. Okay. Sure. If you need assistance, just give us a callback so we can assist if ever.","start_word":0,"end_word":91,"sentiment":"neutral","sentiment_score":0.02677707001566887},{"text":"Perfect. Thank you. You're welcome. Bye. Have a great Thank day. you.","start_word":92,"end_word":103,"sentiment":"positive","sentiment_score":0.5512055158615112},{"text":"Bye.","start_word":104,"end_word":104,"sentiment":"neutral","sentiment_score":0.2170887440443039}],"average":{"sentiment":"neutral","sentiment_score":0.09518588868911657}}}}