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Good morning. Lyle, it's Ronald from Cloud Solution IT. How are you doing today? Okay.\n\nThat's wonderful. Sir, I hope you still remember the company and also my CTO, mister Baljit Singh. You met him five months ago, sir, if you can remember. Baljit, sir. Cloud solution IT.\n\nI think that was April, sir. That that would be your company. Yep. You say a time, sir. Yes, sir.\n\nYes. Yes, sir. Yes, sir. Yes, sir. That that that would be an yes, sir.\n\nThe the the yes, sir. Exactly, sir. You you met him by '18, sir. Yes, sir. Actually, sir, that is the reason I'm calling you back right now because Bogit would like to know if you have any available schedule or this coming week to have a catch up meeting with him.\n\nI don't have any requirements. I know. Mhmm. Alright. Alright.\n\nAlright. But currently, sir, how many employees do do you got in the company or person that are using? Alright. Yep. Yeah.\n\nMhmm. Alright. Got it. I understand. Mhmm.\n\nAlright. That that would be okay. 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Lars speaking. Okay. Thank you, Ronald. When did I meet him? Did he was it just on the it was on yeah. It was on a this was this was for a QCFM, wasn't it? So the well, that's well, it's one of the companies I work for. So this is my personal number you've rung on here. So this is normally I don't answer it. My company I work for QCFM, but I work for a number of other businesses too. So I'm just trying to work out which business it is. If it's if it's QCFM, the transport company, then I did speak to I'd yeah. I spoke to somebody. I I think I had a I think if I remember rightly, I had an an a Teams meeting or a Google Meet meeting with Baljit. That might have been what it was. Yeah. And we had a quick conversation. He was quite a nice guy. Yeah. Well, I don't I have a schedule, but I don't I don't have any IT needs. I mean, we no. We're we're a very basic business, mate. And and we have a a small IT provider that provides a a a server for us. And but we're a very, very small operator. You know, we've only got one office here in Melbourne with with 10 staff. So, you know, it's it's a very small business, what we're doing here. And and in fact, we're about to get away our first transport management system package, which is called Trans Virtual, which we're about to start and and get rolled out in the business. That's the first time the company's ever done anything like that. So we are very infant. This particular business is very infant in its in its IT development. I think I think really, you know, I've had a number of IT people speak to me, and I said to the guys, same thing I'll say to yourself is we're probably a couple of years away from from really going into, you know, getting the business up to the level I want to from a scale point of view where I'm going to need to have a a cloud server and and all these type of things put in place for the business. Well, most yeah. Okay. So from a operational point of view, from a thing, there's there's about 10 that are already that are using from an office point of view. So and and we're all sitting in the one office together. So we don't run remote offices. We well, we have one employee out of New South Wales that's in an office. Other than that, Queensland, we don't have anybody. Our business consists of drivers. We have drivers in trucks. So, you know, we have drivers in trucks all over the country that are driving up and down and running around. We have a lot of employees in there. But from an office point of view, we are very basic. So I don't I don't see that really I'm gonna be the type of client that's gonna put a a substantial IT solution. I mean, my previous business, I was the CFO of a larger transport company, and we had 350 staff. And we we ended up bringing on to Carla, and they came in as our our ISP and did our cloud based servers and and all sorts of work for us. But we're a much bigger business. We turned over 120,000,000. We're a much bigger business. This business is about a tenth of that size. I think that's probably worthwhile, mate. Yes. Yep. Yeah. No. That that's the idea, mate. I was brought on to scale a business, so I'll do that. Look. I'll give you my work number, mate, because it's probably best. Because I don't always answer this phone. This is this is my personal number, and I as I said, a lot of time, I haven't switched off. My business number for QCFM is 0 417 34125 2. You might wanna update that because that's my business number. My email here is lyle, l y l e, at at q c f m dot com dot a u. Okay. Thank no. Thank you. Thank you very much. No worries. Bye bye, mate. 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Lars speaking. Okay. Thank you, Ronald. When did I meet him?\n\nDid he was it just on the it was on yeah. It was on a this was this was for a QCFM, wasn't it? So the well, that's well, it's one of the companies I work for. So this is my personal number you've rung on here. So this is normally I don't answer it.\n\nMy company I work for QCFM, but I work for a number of other businesses too. So I'm just trying to work out which business it is. If it's if it's QCFM, the transport company, then I did speak to I'd yeah. I spoke to somebody. I I think I had a I think if I remember rightly, I had an an a Teams meeting or a Google Meet meeting with Baljit.\n\nThat might have been what it was. Yeah. And we had a quick conversation. He was quite a nice guy. Yeah.\n\nWell, I don't I have a schedule, but I don't I don't have any IT needs. I mean, we no. We're we're a very basic business, mate. And and we have a a small IT provider that provides a a a server for us. And but we're a very, very small operator.\n\nYou know, we've only got one office here in Melbourne with with 10 staff. So, you know, it's it's a very small business, what we're doing here. And and in fact, we're about to get away our first transport management system package, which is called Trans Virtual, which we're about to start and and get rolled out in the business. That's the first time the company's ever done anything like that. So we are very infant.\n\nThis particular business is very infant in its in its IT development. I think I think really, you know, I've had a number of IT people speak to me, and I said to the guys, same thing I'll say to yourself is we're probably a couple of years away from from really going into, you know, getting the business up to the level I want to from a scale point of view where I'm going to need to have a a cloud server and and all these type of things put in place for the business. Well, most yeah. Okay. So from a operational point of view, from a thing, there's there's about 10 that are already that are using from an office point of view.\n\nSo and and we're all sitting in the one office together. So we don't run remote offices. We well, we have one employee out of New South Wales that's in an office. Other than that, Queensland, we don't have anybody. Our business consists of drivers.\n\nWe have drivers in trucks. So, you know, we have drivers in trucks all over the country that are driving up and down and running around. We have a lot of employees in there. But from an office point of view, we are very basic. So I don't I don't see that really I'm gonna be the type of client that's gonna put a a substantial IT solution.\n\nI mean, my previous business, I was the CFO of a larger transport company, and we had 350 staff. And we we ended up bringing on to Carla, and they came in as our our ISP and did our cloud based servers and and all sorts of work for us. But we're a much bigger business. We turned over 120,000,000. We're a much bigger business.\n\nThis business is about a tenth of that size. I think that's probably worthwhile, mate. Yes. Yep. Yeah.\n\nNo. That that's the idea, mate. I was brought on to scale a business, so I'll do that. Look. I'll give you my work number, mate, because it's probably best.\n\nBecause I don't always answer this phone. This is this is my personal number, and I as I said, a lot of time, I haven't switched off. My business number for QCFM is 0 417 34125 2. You might wanna update that because that's my business number. My email here is lyle, l y l e, at at q c f m dot com dot a u.\n\nOkay. Thank no. Thank you. Thank you very much. No worries.\n\nBye bye, mate. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.79999995,"end":1.28,"sentiment":"neutral","sentiment_score":0.01742130145430565},{"text":"Lars speaking.","start":1.28,"end":2.02,"sentiment":"neutral","sentiment_score":0.01623772643506527},{"text":"Okay.","start":12.08,"end":12.32,"sentiment":"neutral","sentiment_score":0.2847698926925659},{"text":"Thank you, Ronald.","start":12.32,"end":13.219999,"sentiment":"positive","sentiment_score":0.5422515571117401},{"text":"When did I meet him?","start":33.399998,"end":34.36,"sentiment":"neutral","sentiment_score":0.002071393746882677}],"sentiment":"neutral","sentiment_score":0.16431485725721964,"num_words":12,"start":0.79999995,"end":34.36},{"sentences":[{"text":"Did he was it just on the it was on yeah.","start":34.36,"end":41.32,"sentiment":"neutral","sentiment_score":-0.00801949795674194},{"text":"It was on a this was this was for a QCFM, wasn't 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is.","start":62.7,"end":65.42,"sentiment":"neutral","sentiment_score":0.012194567190652544},{"text":"If it's if it's QCFM, the transport company, then I did speak to I'd yeah.","start":65.42,"end":71.5,"sentiment":"neutral","sentiment_score":0.0034552571053306264},{"text":"I spoke to somebody.","start":71.5,"end":72.48,"sentiment":"neutral","sentiment_score":-0.003642148105427623},{"text":"I I think I had a I think if I remember rightly, I had an an a Teams meeting or a Google Meet meeting with Baljit.","start":72.78,"end":81.605,"sentiment":"neutral","sentiment_score":0.006915006034362774}],"sentiment":"neutral","sentiment_score":0.007146093994379044,"num_words":72,"start":57.835,"end":81.605},{"sentences":[{"text":"That might have been what it was.","start":82.065,"end":83.605,"sentiment":"neutral","sentiment_score":-0.006437844463757106},{"text":"Yeah.","start":83.745,"end":83.905,"sentiment":"neutral","sentiment_score":0.028355496004223824},{"text":"And we had a quick 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us.","start":117.475,"end":125.689995,"sentiment":"neutral","sentiment_score":0.027248167378060958},{"text":"And but we're a very, very small operator.","start":126.07,"end":128.97,"sentiment":"neutral","sentiment_score":-0.014157712459564209}],"sentiment":"neutral","sentiment_score":-0.10159126912745145,"num_words":52,"start":108.515,"end":128.97},{"sentences":[{"text":"You know, we've only got one office here in Melbourne with with 10 staff.","start":129.03,"end":132.56999,"sentiment":"neutral","sentiment_score":-0.025144496533487524},{"text":"So, you know, it's it's a very small business, what we're doing here.","start":133.30501,"end":137.225,"sentiment":"neutral","sentiment_score":0.04094430030538486},{"text":"And and in fact, we're about to get away our first transport management system package, which is called Trans Virtual, which we're about to start and and get rolled out in the business.","start":137.225,"end":147.93,"sentiment":"neutral","sentiment_score":0.14266224532867922},{"text":"That's the first time the company's ever done anything like that.","start":147.93,"end":150.73,"sentiment":"neutral","sentiment_score":0.09791227971965616},{"text":"So we are very infant.","start":150.73,"end":152.43,"sentiment":"neutral","sentiment_score":0.058473126590251924}],"sentiment":"neutral","sentiment_score":0.08233562839756671,"num_words":76,"start":129.03,"end":152.43},{"sentences":[{"text":"This particular business is very infant in its in its IT development.","start":152.81,"end":158.11,"sentiment":"neutral","sentiment_score":0.011674050241708755},{"text":"I think I think really, you know, I've had a number of IT people speak to me, and I said to the guys, same thing I'll say to yourself is we're probably a couple of years away from from really going into, you know, getting the business up to the level I want to from a scale point of view where I'm going to need to have a a cloud server and and all these type of things put in place for the business.","start":158.25,"end":180.3,"sentiment":"neutral","sentiment_score":-0.04046012503316715},{"text":"Well, most yeah.","start":187.57501,"end":189.895,"sentiment":"neutral","sentiment_score":0.007617661108573279},{"text":"Okay.","start":189.895,"end":190.375,"sentiment":"neutral","sentiment_score":0.020481467247009277},{"text":"So from a operational point of view, from a thing, there's there's about 10 that are already that are using from an office point of view.","start":190.375,"end":197.975,"sentiment":"neutral","sentiment_score":0.00929651939525054}],"sentiment":"neutral","sentiment_score":-0.023599348770129303,"num_words":126,"start":152.81,"end":197.975},{"sentences":[{"text":"So and and we're all sitting in the one office together.","start":197.975,"end":200.55501,"sentiment":"neutral","sentiment_score":-0.000344705767929554},{"text":"So we don't run remote offices.","start":202.04,"end":204.46,"sentiment":"neutral","sentiment_score":-0.07208942932387193},{"text":"We well, we have one employee out of New South Wales that's in an office.","start":204.6,"end":208.38,"sentiment":"neutral","sentiment_score":-0.01886268046995004},{"text":"Other than that, Queensland, we don't have anybody.","start":208.76,"end":211.82,"sentiment":"neutral","sentiment_score":-0.10269515169784427},{"text":"Our business consists of drivers.","start":212.04,"end":213.88,"sentiment":"neutral","sentiment_score":0.02544800229370594}],"sentiment":"neutral","sentiment_score":-0.031413105523420706,"num_words":45,"start":197.975,"end":213.88},{"sentences":[{"text":"We have drivers in trucks.","start":213.88,"end":215.205,"sentiment":"neutral","sentiment_score":0.01629479229450226},{"text":"So, you know, we have drivers in trucks all over the country that are driving up and down and running around.","start":215.685,"end":220.965,"sentiment":"neutral","sentiment_score":0.012011350753406683},{"text":"We have a lot of employees in there.","start":220.965,"end":222.405,"sentiment":"neutral","sentiment_score":-0.01185512449592352},{"text":"But from an office point of view, we are very basic.","start":222.405,"end":225.545,"sentiment":"neutral","sentiment_score":-0.06005777317014607},{"text":"So I don't I don't see that really I'm gonna be the type of client that's gonna put a a substantial IT solution.","start":227.48,"end":235.07999,"sentiment":"neutral","sentiment_score":-0.06074498577610306}],"sentiment":"neutral","sentiment_score":-0.02674851244698991,"num_words":68,"start":213.88,"end":235.07999},{"sentences":[{"text":"I mean, my previous business, I was the CFO of a larger transport company, and we had 350 staff.","start":235.07999,"end":240.92,"sentiment":"neutral","sentiment_score":-0.01421541402018384},{"text":"And we we ended up bringing on to Carla, and they came in as our our ISP and did our cloud based servers and and all sorts of work for us.","start":240.92,"end":251.715,"sentiment":"neutral","sentiment_score":-0.0025310864777214103},{"text":"But we're a much bigger business.","start":251.715,"end":253.39499,"sentiment":"neutral","sentiment_score":-0.050250533347328506},{"text":"We turned over 120,000,000.","start":253.39499,"end":255.075,"sentiment":"neutral","sentiment_score":-0.020477242302149534},{"text":"We're a much bigger business.","start":255.075,"end":256.2,"sentiment":"neutral","sentiment_score":-0.04352946430444717}],"sentiment":"neutral","sentiment_score":-0.01460947750781018,"num_words":65,"start":235.07999,"end":256.2},{"sentences":[{"text":"This business is about a tenth of that size.","start":257.64,"end":259.90002,"sentiment":"neutral","sentiment_score":-0.05052563465303845},{"text":"I think that's probably worthwhile, mate.","start":264.52002,"end":266.62003,"sentiment":"neutral","sentiment_score":0.20823299139738083},{"text":"Yes.","start":267.24002,"end":267.74002,"sentiment":"neutral","sentiment_score":0.15404629707336426},{"text":"Yep.","start":274.385,"end":274.785,"sentiment":"neutral","sentiment_score":0.0687621459364891},{"text":"Yeah.","start":274.785,"end":275.105,"sentiment":"neutral","sentiment_score":0.03379921242594719}],"sentiment":"neutral","sentiment_score":0.05840416066348553,"num_words":18,"start":257.64,"end":275.105},{"sentences":[{"text":"No.","start":275.105,"end":275.345,"sentiment":"neutral","sentiment_score":-0.015493037179112434},{"text":"That that's the idea, mate.","start":275.345,"end":276.785,"sentiment":"neutral","sentiment_score":0.008900392986834049},{"text":"I was brought on to scale a business, so I'll do that.","start":276.785,"end":279.185,"sentiment":"neutral","sentiment_score":0.033270056204249464},{"text":"Look.","start":279.185,"end":279.345,"sentiment":"neutral","sentiment_score":0.03990372270345688},{"text":"I'll give you my work number, mate, because it's probably best.","start":279.345,"end":281.58502,"sentiment":"neutral","sentiment_score":0.031675519083033905}],"sentiment":"neutral","sentiment_score":0.027219467827429376,"num_words":30,"start":275.105,"end":281.58502},{"sentences":[{"text":"Because I don't always answer this phone.","start":281.58502,"end":283.445,"sentiment":"neutral","sentiment_score":-0.05957222729921341},{"text":"This is this is my personal number, and I as I said, a lot of time, I haven't switched off.","start":283.94998,"end":288.21,"sentiment":"neutral","sentiment_score":-0.011153958924114703},{"text":"My business number for QCFM is 0 417 34125 2.","start":289.31,"end":303.57498,"sentiment":"neutral","sentiment_score":0.00593784567900002},{"text":"You might wanna update that because that's my business number.","start":303.57498,"end":307.095,"sentiment":"neutral","sentiment_score":0.021960906870663165},{"text":"My email here is lyle, l y l e, at at q c f m dot com dot a u.","start":307.095,"end":315.34003,"sentiment":"neutral","sentiment_score":0.012623540032655001}],"sentiment":"neutral","sentiment_score":-0.001621290200403822,"num_words":67,"start":281.58502,"end":315.34003},{"sentences":[{"text":"Okay.","start":318.2,"end":318.7,"sentiment":"neutral","sentiment_score":0.04794012010097504},{"text":"Thank no.","start":319.16,"end":320.36002,"sentiment":"neutral","sentiment_score":0.12153812870383263},{"text":"Thank you.","start":320.36002,"end":320.84003,"sentiment":"positive","sentiment_score":0.4281221628189087},{"text":"Thank you very much.","start":320.84003,"end":321.64,"sentiment":"positive","sentiment_score":0.45964808017015457},{"text":"No worries.","start":321.64,"end":322.12003,"sentiment":"neutral","sentiment_score":0.17188210785388947}],"sentiment":"neutral","sentiment_score":0.30269247632135043,"num_words":11,"start":318.2,"end":322.12003},{"sentences":[{"text":"Bye bye, mate.","start":322.12003,"end":322.68002,"sentiment":"neutral","sentiment_score":0.14523808161417642},{"text":"Bye.","start":322.68002,"end":323.18002,"sentiment":"neutral","sentiment_score":0.10699933767318726}],"sentiment":"neutral","sentiment_score":0.13567839562892914,"num_words":4,"start":322.12003,"end":323.18002}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Lars speaking.\n\nChannel 0: Yeah. Good morning. Lyle, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Okay. Thank you, Ronald.\n\nChannel 0: Okay. That's wonderful. Sir, I hope you still remember the company and also my CTO, mister Baljit Singh. You met him five months ago, sir, if you can remember. Baljit, sir.\n\nCloud solution\n\nChannel 1: When did I meet him? Did\n\nChannel 0: IT. I think that was\n\nChannel 1: he was it just on\n\nChannel 0: April,\n\nChannel 1: the\n\nChannel 0: sir.\n\nChannel 1: it was on yeah. It was on a this was this was for a QCFM,\n\nChannel 0: That\n\nChannel 1: wasn't it?\n\nChannel 0: that would\n\nChannel 1: So\n\nChannel 0: be your company.\n\nChannel 1: the\n\nChannel 0: Yep. You say\n\nChannel 1: well,\n\nChannel 0: a time,\n\nChannel 1: that's\n\nChannel 0: sir.\n\nChannel 1: well, it's one of the companies I work for. So this\n\nChannel 0: Yes,\n\nChannel 1: is my\n\nChannel 0: sir.\n\nChannel 1: personal number you've rung on here. So this is normally I don't answer it. My\n\nChannel 0: Yes.\n\nChannel 1: company I work for QCFM, but I work for a number of other businesses too. So I'm just trying\n\nChannel 0: Yes,\n\nChannel 1: to work\n\nChannel 0: sir.\n\nChannel 1: out which business it is. If it's if it's QCFM, the transport company, then\n\nChannel 0: Yes,\n\nChannel 1: I did\n\nChannel 0: sir.\n\nChannel 1: speak to I'd yeah. I spoke to somebody. I I think I had a I think if I remember rightly, I had an an a Teams meeting or a Google Meet meeting with\n\nChannel 0: Yes, sir.\n\nChannel 1: Baljit. That might\n\nChannel 0: That\n\nChannel 1: have been\n\nChannel 0: that\n\nChannel 1: what\n\nChannel 0: that would\n\nChannel 1: it was.\n\nChannel 0: be an\n\nChannel 1: Yeah. And we had\n\nChannel 0: yes,\n\nChannel 1: a quick\n\nChannel 0: sir.\n\nChannel 1: conversation.\n\nChannel 0: The the the\n\nChannel 1: He was quite a nice guy.\n\nChannel 0: yes, sir. Exactly, sir. You you met him by '18, sir.\n\nChannel 1: Yeah.\n\nChannel 0: Yes, sir. Actually, sir, that is the reason I'm calling you back right now because Bogit would like to know if you have any available schedule or this coming week to have a catch up meeting with him.\n\nChannel 1: Well, I don't I have a schedule, but I don't I don't have any IT needs.\n\nChannel 0: I don't\n\nChannel 1: I mean,\n\nChannel 0: have\n\nChannel 1: we\n\nChannel 0: any requirements. I know.\n\nChannel 1: no. We're we're a very basic business, mate. And and\n\nChannel 0: Mhmm.\n\nChannel 1: we have a a small IT provider that provides a a a server for us.\n\nChannel 0: Alright.\n\nChannel 1: And but we're a very, very small operator. You know, we've only got one office here in Melbourne with with 10 staff. So, you know, it's it's a very small business, what we're doing here. And and in fact, we're about to get away our first transport management system package, which is called Trans Virtual, which we're about to start and and get rolled out in the business. That's the first time the company's ever done anything like that.\n\nSo we are very infant. This particular business is very infant in its in its IT\n\nChannel 0: Alright.\n\nChannel 1: development. I think I think really, you know, I've had a number of IT people speak to me, and I said to the guys, same thing I'll say to yourself is we're probably a couple of years away from from really going into, you know, getting the business up to the level I want to from a scale point of view where I'm going to need to have a a cloud server and and all these type of things put in place for the business.\n\nChannel 0: Alright. But currently, sir, how many employees do do you got in the company or\n\nChannel 1: Well,\n\nChannel 0: person\n\nChannel 1: most\n\nChannel 0: that are using?\n\nChannel 1: yeah. Okay. So from a operational point of view, from a thing, there's there's about 10 that are\n\nChannel 0: Alright.\n\nChannel 1: already that are using from an office point of view. So and and we're all sitting in the one office together. So we don't run remote offices. We well, we have one employee out of New South Wales that's in an office. Other than that, Queensland, we don't have anybody.\n\nOur business\n\nChannel 0: Yep.\n\nChannel 1: consists of drivers. We have drivers in trucks. So, you\n\nChannel 0: Yeah.\n\nChannel 1: know, we have drivers in trucks all over the country that are driving up and down and running around. We have a lot of employees in there. But from an office point of view, we are very basic.\n\nChannel 0: Mhmm. Alright. Got it.\n\nChannel 1: So\n\nChannel 0: I\n\nChannel 1: I\n\nChannel 0: understand.\n\nChannel 1: don't I don't see that really I'm gonna be the type of client that's gonna put a a substantial IT solution. I mean, my previous business, I was the CFO of a larger transport\n\nChannel 0: Mhmm.\n\nChannel 1: company, and we had 350 staff. And we we ended up bringing on to Carla, and they came in as our our ISP and did our cloud based servers and and all sorts of work for us. But we're a much bigger business. We turned over 120,000,000. We're a much bigger business.\n\nThis business is about a tenth of that size.\n\nChannel 0: Alright. That that would be okay. Maybe I can try to call you back next year.\n\nChannel 1: I think that's probably\n\nChannel 0: Hopefully\n\nChannel 1: worthwhile, mate.\n\nChannel 0: yeah.\n\nChannel 1: Yes.\n\nChannel 0: Hopefully, the number of employees that you got right now will increase.\n\nChannel 1: Yep.\n\nChannel 0: Alright.\n\nChannel 1: Yeah. No. That that's the idea, mate. I was brought on\n\nChannel 0: Yeah.\n\nChannel 1: to\n\nChannel 0: Alright.\n\nChannel 1: scale a business, so I'll do that. Look. I'll give you my work number, mate, because it's probably best. Because I don't always answer this phone. This\n\nChannel 0: Alright.\n\nChannel 1: is this is my\n\nChannel 0: Yep.\n\nChannel 1: personal number, and I as I said, a lot of time, I haven't switched off. My business number for QCFM is 0\n\nChannel 0: Mhmm.\n\nChannel 1: 417\n\nChannel 0: Mhmm.\n\nChannel 1: 34125\n\nChannel 0: Alright. Got it, sir.\n\nChannel 1: 2. You might wanna update that because that's my business number. My email here is lyle, l y l e, at at q c f m dot com dot a u.\n\nChannel 0: Alright. Got it, sir.\n\nChannel 1: Okay.\n\nChannel 0: Okay. No no\n\nChannel 1: Thank\n\nChannel 0: worries. Nice talking\n\nChannel 1: no.\n\nChannel 0: to you.\n\nChannel 1: Thank\n\nChannel 0: Have a good\n\nChannel 1: you.\n\nChannel 0: day.\n\nChannel 1: Thank you very much. No worries. Bye bye, mate. Bye.\n\nChannel 0: Okay. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.79999995,"end":1.28,"sentiment":"neutral","sentiment_score":0.01742130145430565},{"text":"Lars speaking.","start":1.28,"end":2.02,"sentiment":"neutral","sentiment_score":0.01623772643506527}],"sentiment":"neutral","sentiment_score":0.01663225144147873,"channel":1,"num_words":3,"start":0.79999995,"end":2.02},{"sentences":[{"text":"Yeah.","start":3.4399998,"end":3.84,"sentiment":"neutral","sentiment_score":0.12961584329605105},{"text":"Good morning.","start":3.84,"end":4.5,"sentiment":"positive","sentiment_score":0.44489648938179016},{"text":"Lyle, it's Ronald from Cloud Solution IT.","start":5.04,"end":8.82,"sentiment":"neutral","sentiment_score":0.2475402057170868},{"text":"How are you doing today?","start":9.5199995,"end":10.66,"sentiment":"neutral","sentiment_score":0.2678885817527771}],"sentiment":"neutral","sentiment_score":0.27277554472287496,"channel":0,"num_words":15,"start":3.4399998,"end":10.66},{"sentences":[{"text":"Okay.","start":12.08,"end":12.32,"sentiment":"neutral","sentiment_score":0.2847698926925659},{"text":"Thank you, Ronald.","start":12.32,"end":13.219999,"sentiment":"positive","sentiment_score":0.5422515571117401}],"sentiment":"positive","sentiment_score":0.47788114100694656,"channel":1,"num_words":4,"start":12.08,"end":13.219999},{"sentences":[{"text":"Okay.","start":13.84,"end":14.16,"sentiment":"positive","sentiment_score":0.601102888584137},{"text":"That's wonderful.","start":14.16,"end":14.82,"sentiment":"positive","sentiment_score":0.7657055258750916},{"text":"Sir, I hope you still remember the company and also my CTO, mister Baljit Singh.","start":15.695001,"end":21.075,"sentiment":"neutral","sentiment_score":0.10722703511516253},{"text":"You met him five months ago, sir, if you can remember.","start":21.615,"end":25.555,"sentiment":"neutral","sentiment_score":0.05247109603475441},{"text":"Baljit, sir.","start":28.814999,"end":30.02,"sentiment":"neutral","sentiment_score":0.015841035172343254}],"sentiment":"neutral","sentiment_score":0.14031559979963687,"channel":0,"num_words":31,"start":13.84,"end":30.02},{"sentences":[{"text":"Cloud solution","start":30.4,"end":31.220001,"sentiment":"neutral","sentiment_score":0.007105862721800804}],"sentiment":"neutral","sentiment_score":0.007105862721800804,"channel":0,"num_words":2,"start":30.4,"end":31.220001},{"sentences":[{"text":"When did I meet him?","start":33.399998,"end":34.36,"sentiment":"neutral","sentiment_score":0.002071393746882677},{"text":"Did","start":34.36,"end":34.86,"sentiment":"neutral","sentiment_score":-0.014656897634267809}],"sentiment":"neutral","sentiment_score":-0.0007166548166424039,"channel":1,"num_words":6,"start":33.399998,"end":34.86},{"sentences":[{"text":"IT.","start":34.72,"end":35.22,"sentiment":"neutral","sentiment_score":-0.008384797722101212},{"text":"I think that was","start":36.96,"end":38.1,"sentiment":"neutral","sentiment_score":-0.01930055394768715}],"sentiment":"neutral","sentiment_score":-0.01711740270256996,"channel":0,"num_words":5,"start":34.72,"end":38.1},{"sentences":[{"text":"he was it just 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would","start":48.585,"end":48.825,"sentiment":"neutral","sentiment_score":-0.014685659669339657}],"sentiment":"neutral","sentiment_score":-0.014685659669339657,"channel":0,"num_words":2,"start":48.585,"end":48.825},{"sentences":[{"text":"So","start":48.715,"end":49.215,"sentiment":"neutral","sentiment_score":-0.007624998688697815}],"sentiment":"neutral","sentiment_score":-0.007624998688697815,"channel":1,"num_words":1,"start":48.715,"end":49.215},{"sentences":[{"text":"be your 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I don't see that really I'm gonna be the type of client that's gonna put a a substantial IT solution.","start":227.79999,"end":235.07999,"sentiment":"neutral","sentiment_score":-0.06519645204146703},{"text":"I mean, my previous business, I was the CFO of a larger transport","start":235.07999,"end":238.76,"sentiment":"neutral","sentiment_score":-0.016602212348236486}],"sentiment":"neutral","sentiment_score":-0.04661630157052594,"channel":1,"num_words":34,"start":227.79999,"end":238.76},{"sentences":[{"text":"Mhmm.","start":238.71501,"end":239.21501,"sentiment":"neutral","sentiment_score":-0.008510096929967403}],"sentiment":"neutral","sentiment_score":-0.008510096929967403,"channel":0,"num_words":1,"start":238.71501,"end":239.21501},{"sentences":[{"text":"company, and we had 350 staff.","start":238.76,"end":240.92,"sentiment":"neutral","sentiment_score":-0.009044017642736435},{"text":"And we we ended up bringing on to Carla, and they came in as our our ISP and did our cloud based servers 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that.","start":277.825,"end":279.185,"sentiment":"neutral","sentiment_score":0.04552174944962774},{"text":"Look.","start":279.185,"end":279.345,"sentiment":"neutral","sentiment_score":0.03990372270345688},{"text":"I'll give you my work number, mate, because it's probably best.","start":279.345,"end":281.58502,"sentiment":"neutral","sentiment_score":0.031675519083033905},{"text":"Because I don't always answer this phone.","start":281.58502,"end":283.445,"sentiment":"neutral","sentiment_score":-0.05957222729921341},{"text":"This","start":283.94998,"end":284.11,"sentiment":"neutral","sentiment_score":-0.0014894939959049225}],"sentiment":"neutral","sentiment_score":0.010684873839771306,"channel":1,"num_words":27,"start":277.825,"end":284.11},{"sentences":[{"text":"Alright.","start":284.065,"end":284.565,"sentiment":"neutral","sentiment_score":0.016223277896642685}],"sentiment":"neutral","sentiment_score":0.016223277896642685,"channel":0,"num_words":1,"start":284.065,"end":284.565},{"sentences":[{"text":"is this is my","start":284.11,"end":284.99,"sentiment":"neutral","sentiment_score":0.011367012280970812}],"sentiment":"neutral","sentiment_score":0.011367012280970812,"channel":1,"num_words":4,"start":284.11,"end":284.99},{"sentences":[{"text":"Yep.","start":284.785,"end":285.285,"sentiment":"neutral","sentiment_score":0.005433737765997648}],"sentiment":"neutral","sentiment_score":0.005433737765997648,"channel":0,"num_words":1,"start":284.785,"end":285.285},{"sentences":[{"text":"personal number, and I as I said, a lot of time, I haven't switched off.","start":284.99,"end":288.21,"sentiment":"neutral","sentiment_score":-0.017803848907351493},{"text":"My business number for QCFM is 0","start":289.31,"end":293.06998,"sentiment":"neutral","sentiment_score":0.0019582493363746573}],"sentiment":"neutral","sentiment_score":-0.01151590855707499,"channel":1,"num_words":22,"start":284.99,"end":293.06998},{"sentences":[{"text":"Mhmm.","start":292.945,"end":293.445,"sentiment":"neutral","sentiment_score":0.004796590190380812}],"sentiment":"neutral","sentiment_score":0.004796590190380812,"channel":0,"num_words":1,"start":292.945,"end":293.445},{"sentences":[{"text":"417","start":293.06998,"end":294.05,"sentiment":"neutral","sentiment_score":0.004694866016507149}],"sentiment":"neutral","sentiment_score":0.004694866016507149,"channel":1,"num_words":1,"start":293.06998,"end":294.05},{"sentences":[{"text":"Mhmm.","start":295.745,"end":296.245,"sentiment":"neutral","sentiment_score":0.0036827637813985343}],"sentiment":"neutral","sentiment_score":0.0036827637813985343,"channel":0,"num_words":1,"start":295.745,"end":296.245},{"sentences":[{"text":"34125","start":296.91,"end":300.155,"sentiment":"neutral","sentiment_score":0.0078682666644454}],"sentiment":"neutral","sentiment_score":0.0078682666644454,"channel":1,"num_words":1,"start":296.91,"end":300.155},{"sentences":[{"text":"Alright.","start":302.21,"end":302.71,"sentiment":"neutral","sentiment_score":0.0354343019425869},{"text":"Got 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talking","start":319.58502,"end":320.065,"sentiment":"neutral","sentiment_score":0.22003419697284698}],"sentiment":"neutral","sentiment_score":0.19501552482446036,"channel":0,"num_words":3,"start":319.185,"end":320.065},{"sentences":[{"text":"no.","start":320.04,"end":320.36002,"sentiment":"neutral","sentiment_score":0.21271611750125885}],"sentiment":"neutral","sentiment_score":0.21271611750125885,"channel":1,"num_words":1,"start":320.04,"end":320.36002},{"sentences":[{"text":"to you.","start":320.065,"end":320.385,"sentiment":"neutral","sentiment_score":0.29901497066020966}],"sentiment":"neutral","sentiment_score":0.29901497066020966,"channel":0,"num_words":2,"start":320.065,"end":320.385},{"sentences":[{"text":"Thank","start":320.36002,"end":320.68002,"sentiment":"positive","sentiment_score":0.4130922853946686}],"sentiment":"positive","sentiment_score":0.4130922853946686,"channel":1,"num_words":1,"start":320.36002,"end":320.68002},{"sentences":[{"text":"Have a 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mate.","start":322.12003,"end":322.68002,"sentiment":"neutral","sentiment_score":0.14523808161417642},{"text":"Bye.","start":322.68002,"end":323.18002,"sentiment":"neutral","sentiment_score":0.10699933767318726}],"sentiment":"neutral","sentiment_score":0.2725070118904114,"channel":1,"num_words":10,"start":320.84003,"end":323.18002},{"sentences":[{"text":"Okay.","start":323.105,"end":323.605,"sentiment":"neutral","sentiment_score":0.12253816425800323},{"text":"Bye bye.","start":323.665,"end":324.48502,"sentiment":"neutral","sentiment_score":0.020352240651845932}],"sentiment":"neutral","sentiment_score":0.0544142151872317,"channel":0,"num_words":3,"start":323.105,"end":324.48502}]},"summary":{"result":"success","short":"The customer, Ronald, calls the agent, Baljit Singh, to inquire about a potential catch-up meeting with Baljit's company. Baljit explains that they are a small operator and already using cloud-based servers for their transport business. He provides his personal and business information and suggests calling back next year to discuss potential business opportunities."},"intents":{"segments":[{"text":"I don't I mean, have we any requirements. I know.","start_word":313,"end_word":322,"intents":[{"intent":"Discuss it needs","confidence_score":0.0176264}]},{"text":"We're we're a very basic business, mate. And and Mhmm.","start_word":323,"end_word":332,"intents":[{"intent":"Discuss business model","confidence_score":0.0038000238}]},{"text":"we have a a small IT provider that provides a a a server for us.","start_word":333,"end_word":347,"intents":[{"intent":"Discuss it provider","confidence_score":0.28343704}]},{"text":"And and in fact, we're about to get away our first transport management system package, which is called Trans Virtual, which we're about to start and and get rolled out in the business.","start_word":384,"end_word":416,"intents":[{"intent":"Discuss it strategy","confidence_score":0.0006025364}]},{"text":"Alright.","start_word":530,"end_word":530,"intents":[{"intent":"Suggest cloud server","confidence_score":0.002400799}]},{"text":"But currently, sir, how many employees do do you got in the company or Well, person most that are using?","start_word":531,"end_word":550,"intents":[{"intent":"Discuss number of employees","confidence_score":0.0019704055}]}]},"sentiments":{"segments":[{"text":"Hello. Lars speaking. Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.04919128865003586},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.43995746970176697},{"text":"Lyle, it's Ronald from Cloud Solution IT. How are you doing today? Okay.","start_word":6,"end_word":18,"sentiment":"neutral","sentiment_score":0.2713867723941803},{"text":"Thank you, Ronald. Okay. That's wonderful.","start_word":19,"end_word":24,"sentiment":"positive","sentiment_score":0.6396015882492065},{"text":"Sir, I hope you still remember the company and also my CTO, mister Baljit Singh. You met him five months ago, sir, if you can remember. Baljit, sir. Cloud solution When did I meet him? Did IT. I think that was he was it just on April, the sir. it was on yeah. It was on a this was this was for a QCFM, That wasn't it? that would So be your company. the Yep. You say well, a time, that's sir. well, it's one of the companies I work for. So this Yes, is my sir. personal number you've rung on here. So this is normally I don't answer it. My Yes. company I work for QCFM, but I work for a number of other businesses too. So I'm just trying Yes, to work sir. out which business it is. If it's if it's QCFM, the transport company, then Yes, I did sir. speak to I'd yeah. I spoke to somebody. I I think I had a I think if I remember rightly, I had an an a Teams meeting or a Google Meet meeting with Yes, sir. Baljit. That might That have been that what that would it was. be an Yeah. And we had yes, a quick sir. conversation. The the the He was quite a nice guy. yes, sir. Exactly, sir. You you met him by '18, sir. Yeah. Yes, sir. Actually, sir, that is the reason I'm calling you back right now because Bogit would like to know if you have any available schedule or this coming week to have a catch up meeting with him. Well, I don't I have a schedule, but I don't I don't have any IT needs. I don't I mean, have we any requirements. I know. no. We're we're a very basic business, mate. And and Mhmm. we have a a small IT provider that provides a a a server for us. Alright. And but we're a very, very small operator. You know, we've only got one office here in Melbourne with with 10 staff. So, you know, it's it's a very small business, what we're doing here. And and in fact, we're about to get away our first transport management system package, which is called Trans Virtual, which we're about to start and and get rolled out in the business. That's the first time the company's ever done anything like that. So we are very infant. This particular business is very infant in its in its IT Alright. development. I think I think really, you know, I've had a number of IT people speak to me, and I said to the guys, same thing I'll say to yourself is we're probably a couple of years away from from really going into, you know, getting the business up to the level I want to from a scale point of view where I'm going to need to have a a cloud server and and all these type of things put in place for the business. Alright. But currently, sir, how many employees do do you got in the company or Well, person most that are using? yeah. Okay. So from a operational point of view, from a thing, there's there's about 10 that are Alright. already that are using from an office point of view. So and and we're all sitting in the one office together. So we don't run remote offices. We well, we have one employee out of New South Wales that's in an office. Other than that, Queensland, we don't have anybody. Our business Yep. consists of drivers. We have drivers in trucks. So, you Yeah. know, we have drivers in trucks all over the country that are driving up and down and running around. We have a lot of employees in there. But from an office point of view, we are very basic. Mhmm. Alright. Got it. So I I understand. don't I don't see that really I'm gonna be the type of client that's gonna put a a substantial IT solution. I mean, my previous business, I was the CFO of a larger transport Mhmm. company, and we had 350 staff. And we we ended up bringing on to Carla, and they came in as our our ISP and did our cloud based servers and and all sorts of work for us. But we're a much bigger business. We turned over 120,000,000. We're a much bigger business. This business is about a tenth of that size. Alright. That that would be okay. Maybe I can try to call you back next year. I think that's probably Hopefully worthwhile, mate. yeah. Yes. Hopefully, the number of employees that you got right now will increase. Yep. Alright. Yeah. No. That that's the idea, mate. I was brought on Yeah. to Alright. scale a business, so I'll do that. Look. I'll give you my work number, mate, because it's probably best. Because I don't always answer this phone. This Alright. is this is my Yep. personal number, and I as I said, a lot of time, I haven't switched off. My business number for QCFM is 0 Mhmm. 417 Mhmm. 34125 Alright. Got it, sir. 2. You might wanna update that because that's my business number. My email here is lyle, l y l e, at at q c f m dot com dot a u. Alright. Got it, sir. Okay. Okay. No no Thank worries. Nice talking no. to you.","start_word":25,"end_word":937,"sentiment":"neutral","sentiment_score":0.009659250136663747},{"text":"Thank Have a good you. day. Thank you very much.","start_word":938,"end_word":947,"sentiment":"positive","sentiment_score":0.432084321975708},{"text":"No worries. Bye bye, mate. Bye. Okay. Bye bye.","start_word":948,"end_word":956,"sentiment":"neutral","sentiment_score":0.14234158231152427}],"average":{"sentiment":"neutral","sentiment_score":0.026283064804508188}}}}