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What can we get you started with? You're calling Pete's Pizzas. How can I assist you today? Absolutely. What pizza would you like to order? Sorry. We're out of pepperoni pizzas tonight. May I suggest trying our supreme pizza instead? It's packed with a sure. Sorry about that. We're out of pepperoni pizzas tonight. How about trying our meat lovers or the spicy Diabolo instead? Absolutely. We have the supreme pizza available. Would you like to go with that? Great choice. What size would you like for your supreme pizza? We have small for $18, medium for $23, and large for $27. Perfect. One large supreme pizza for $27. Anything else you'd like to add to your order today? Yes? The large pizza is 14 inches. Perfect. Would you like to add any extras or make any changes to your large supreme pizza? No. The supreme pizza doesn't come with anchovies. Would you like to add them? Great. Adding anchovies. Your large supreme pizza with anchovies will be $29. How many of these do you want? Got it. One large supreme pizza with anchovies for $29. Is there anything else I can get for you? Alright. Let's wrap it up. Is this order for pickup or delivery? Of course. What would you like to add to your order? Sure. Two garlic breads. That will be $16. So your order is a large supreme pizza with anchovies for $29 and two garlic breads for $16. The total comes to $45. Is this for pickup or delivery? Great. Can I have your delivery address, please? I'll spell it back to confirm. Alright. Could you Got it. Just to confirm, that's Teuburger Avenue, Springville. Can I have your name and a callback phone number, please? Thank you, Sean. Let me confirm that. Your name is spelled s h o w n n e w m a n, and the phone number is 0488883366. Is that correct? Thank you for clarifying. So that's Sean Nguyen, spelled s e a n n g u y e n, and the phone number is 0488883366. Is that correct? Great. To confirm, you're ordering one large supreme pizza with anchovies for $29 and two garlic breads for $16, making the total $45. It's a delivery to 2 Booker Avenue, Springville under the name Sean Gullien with the phone number 0488883366. I'll place the order now. Your order has been placed successfully, Sean. Thank you for choosing Pete's Pizzas. Enjoy your meal. 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for calling Pete's Pizzas. What can we get you started with? You're calling Pete's Pizzas. How can I assist you today? Absolutely.\n\nWhat pizza would you like to order? Sorry. We're out of pepperoni pizzas tonight. May I suggest trying our supreme pizza instead? It's packed with a sure.\n\nSorry about that. We're out of pepperoni pizzas tonight. How about trying our meat lovers or the spicy Diabolo instead? Absolutely. We have the supreme pizza available.\n\nWould you like to go with that? Great choice. What size would you like for your supreme pizza? We have small for $18, medium for $23, and large for $27. Perfect.\n\nOne large supreme pizza for $27. Anything else you'd like to add to your order today? Yes? The large pizza is 14 inches. Perfect.\n\nWould you like to add any extras or make any changes to your large supreme pizza? No. The supreme pizza doesn't come with anchovies. Would you like to add them? Great.\n\nAdding anchovies. Your large supreme pizza with anchovies will be $29. How many of these do you want? Got it. One large supreme pizza with anchovies for $29.\n\nIs there anything else I can get for you? Alright. Let's wrap it up. Is this order for pickup or delivery? Of course.\n\nWhat would you like to add to your order? Sure. Two garlic breads. That will be $16. So your order is a large supreme pizza with anchovies for $29 and two garlic breads for $16.\n\nThe total comes to $45. Is this for pickup or delivery? Great. Can I have your delivery address, please? I'll spell it back to confirm.\n\nAlright. Could you Got it. Just to confirm, that's Teuburger Avenue, Springville. Can I have your name and a callback phone number, please? Thank you, Sean.\n\nLet me confirm that. Your name is spelled s h o w n n e w m a n, and the phone number is 0488883366. Is that correct? Thank you for clarifying. So that's Sean Nguyen, spelled s e a n n g u y e n, and the phone number is 0488883366.\n\nIs that correct? Great. To confirm, you're ordering one large supreme pizza with anchovies for $29 and two garlic breads for $16, making the total $45. It's a delivery to 2 Booker Avenue, Springville under the name Sean Gullien with the phone number 0488883366. I'll place the order now.\n\nYour order has been placed successfully, Sean. Thank you for choosing Pete's Pizzas. Enjoy your meal. Goodbye.","paragraphs":[{"sentences":[{"text":"Thanks for calling Pete's Pizzas.","start":5.92,"end":7.2,"sentiment":"positive","sentiment_score":0.600011670589447},{"text":"What can we get you started with?","start":7.2,"end":8.74,"sentiment":"positive","sentiment_score":0.460199841431209},{"text":"You're calling Pete's Pizzas.","start":12.575001,"end":14.035,"sentiment":"neutral","sentiment_score":0.16113880276679993},{"text":"How can I assist you today?","start":14.415,"end":15.795,"sentiment":"neutral","sentiment_score":0.24569853146870932},{"text":"Absolutely.","start":21.375,"end":21.875,"sentiment":"neutral","sentiment_score":0.177070289850235}],"sentiment":"positive","sentiment_score":0.37031625794327777,"num_words":23,"start":5.92,"end":21.875},{"sentences":[{"text":"What pizza would you like to 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would you like to add to your order?","start":143.015,"end":145.035,"sentiment":"neutral","sentiment_score":0.02815430031882392},{"text":"Sure.","start":148.47,"end":148.95,"sentiment":"neutral","sentiment_score":0.06038961559534073},{"text":"Two garlic breads.","start":148.95,"end":149.91,"sentiment":"neutral","sentiment_score":0.04188300545016924},{"text":"That will be $16.","start":149.91,"end":151.37,"sentiment":"neutral","sentiment_score":0.057308072224259377},{"text":"So your order is a large supreme pizza with anchovies for $29 and two garlic breads for $16.","start":151.75,"end":158.25,"sentiment":"neutral","sentiment_score":0.08918803557753563}],"sentiment":"neutral","sentiment_score":0.06497269326022694,"num_words":35,"start":143.015,"end":158.25},{"sentences":[{"text":"The total comes to $45.","start":158.575,"end":160.59499,"sentiment":"neutral","sentiment_score":0.05774839743971825},{"text":"Is this for pickup or delivery?","start":160.655,"end":162.59499,"sentiment":"neutral","sentiment_score":0.031167902362843353},{"text":"Great.","start":166.17499,"end":166.575,"sentiment":"positive","sentiment_score":0.4684922099113464},{"text":"Can I have your delivery address, please?","start":166.575,"end":168.75499,"sentiment":"neutral","sentiment_score":0.18341716485364096},{"text":"I'll spell it back to confirm.","start":168.97499,"end":170.43,"sentiment":"neutral","sentiment_score":0.08237762376666069}],"sentiment":"neutral","sentiment_score":0.10889710031449795,"num_words":25,"start":158.575,"end":170.43},{"sentences":[{"text":"Alright.","start":175.46999,"end":175.95,"sentiment":"neutral","sentiment_score":0.04338052496314049},{"text":"Could you Got it.","start":175.95,"end":181.01,"sentiment":"neutral","sentiment_score":0.052830517292022705},{"text":"Just to confirm, that's Teuburger Avenue, Springville.","start":181.06999,"end":183.32999,"sentiment":"neutral","sentiment_score":0.054423081023352485},{"text":"Can I have your name and a callback phone number, please?","start":183.735,"end":192.975,"sentiment":"neutral","sentiment_score":0.025967162017795174},{"text":"Thank you, Sean.","start":195.015,"end":195.895,"sentiment":"neutral","sentiment_score":0.22953267892201742}],"sentiment":"neutral","sentiment_score":0.06191926847140376,"num_words":26,"start":175.46999,"end":195.895},{"sentences":[{"text":"Let me confirm that.","start":195.895,"end":197.195,"sentiment":"neutral","sentiment_score":0.1812954880297184},{"text":"Your name is spelled s h o w n n e w m a n, and the phone number is 0488883366.","start":197.335,"end":207.76,"sentiment":"neutral","sentiment_score":0.06983915734149161},{"text":"Is that correct?","start":207.81999,"end":208.72,"sentiment":"neutral","sentiment_score":0.03680042798320452},{"text":"Thank you for clarifying.","start":218.875,"end":219.935,"sentiment":"neutral","sentiment_score":0.18260368704795837},{"text":"So that's Sean Nguyen, spelled s e a n n g u y e n, and the phone number is 0488883366.","start":220.39499,"end":232.39,"sentiment":"neutral","sentiment_score":0.05971143093137514}],"sentiment":"neutral","sentiment_score":0.0808784969432174,"num_words":53,"start":195.895,"end":232.39},{"sentences":[{"text":"Is that correct?","start":232.39,"end":233.29,"sentiment":"neutral","sentiment_score":0.04731989527742068},{"text":"Great.","start":236.15,"end":236.65,"sentiment":"positive","sentiment_score":0.408625453710556},{"text":"To confirm, you're ordering one large supreme pizza with anchovies for $29 and two garlic breads for $16, making the total $45.","start":236.70999,"end":245.685,"sentiment":"neutral","sentiment_score":0.2433353289961815},{"text":"It's a delivery to 2 Booker Avenue, Springville under the name Sean Gullien with the phone number 0488883366.","start":245.685,"end":254.31894,"sentiment":"neutral","sentiment_score":0.2074712473485205},{"text":"I'll place the order now.","start":254.31894,"end":255.59894,"sentiment":"neutral","sentiment_score":0.3073558807373047}],"sentiment":"neutral","sentiment_score":0.22806580068201435,"num_words":49,"start":232.39,"end":255.59894},{"sentences":[{"text":"Your order has been placed successfully, Sean.","start":255.59894,"end":258.07895,"sentiment":"positive","sentiment_score":0.5726502111979893},{"text":"Thank you for choosing Pete's Pizzas.","start":258.07895,"end":259.69894,"sentiment":"positive","sentiment_score":0.6698497533798218},{"text":"Enjoy your meal.","start":260.15894,"end":261.13895,"sentiment":"positive","sentiment_score":0.5937335888544718},{"text":"Goodbye.","start":261.19894,"end":261.69894,"sentiment":"neutral","sentiment_score":0.18357737362384796}],"sentiment":"positive","sentiment_score":0.587789890520713,"num_words":17,"start":255.59894,"end":261.69894}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thanks for calling Pete's Pizzas. What can we get you started with?\n\nChannel 0: Who am I calling?\n\nChannel 1: You're calling Pete's Pizzas. How can I assist you today?\n\nChannel 0: Alright. Cool. Let me order a pizza then. Can you help me with that?\n\nChannel 1: Absolutely. What pizza would you like to order?\n\nChannel 0: Alright. I was after the pepperoni pizza, please. Yeah.\n\nChannel 1: Sorry. We're out of pepperoni pizzas tonight. May I suggest trying our supreme pizza instead? It's packed\n\nChannel 0: You\n\nChannel 1: with a\n\nChannel 0: sorry. Say that again.\n\nChannel 1: sure. Sorry about that. We're out of pepperoni pizzas tonight. How about trying our meat lovers or the spicy Diabolo instead?\n\nChannel 0: Didn't you offer the supreme before?\n\nChannel 1: Absolutely. We have the supreme pizza available. Would you like to go with that?\n\nChannel 0: Sure. If you suggested that first, let's go with\n\nChannel 1: Great choice.\n\nChannel 0: that\n\nChannel 1: What size would you like for your\n\nChannel 0: choice\n\nChannel 1: supreme pizza? We have small for $18, medium for $23, and large for $27.\n\nChannel 0: then. Let's go large.\n\nChannel 1: Perfect. One large supreme pizza for $27.\n\nChannel 0: Hey.\n\nChannel 1: Anything\n\nChannel 0: You got a\n\nChannel 1: else\n\nChannel 0: question?\n\nChannel 1: you'd like to add to your order today?\n\nChannel 0: No.\n\nChannel 1: Yes?\n\nChannel 0: But in terms of large, how many inches is it?\n\nChannel 1: The large pizza is 14 inches.\n\nChannel 0: Alright. Great. Yeah. Let's go with large then.\n\nChannel 1: Perfect. Would you like to add any extras or make any changes to your large supreme pizza?\n\nChannel 0: Does it include anchovies already?\n\nChannel 1: No. The supreme pizza doesn't come with anchovies. Would you like to add them?\n\nChannel 0: Yes. I'd like to add them. Thanks.\n\nChannel 1: Great. Adding anchovies. Your large supreme pizza with anchovies will be $29. How many of these do you want?\n\nChannel 0: Just stick to one pizza for now.\n\nChannel 1: Got it. One large supreme pizza with anchovies for $29. Is there anything else I can get for you?\n\nChannel 0: No. That's the order that I wanna make. That's fine.\n\nChannel 1: Alright. Let's wrap it up. Is this order for pickup or delivery?\n\nChannel 0: Actually, sorry. Can I add something?\n\nChannel 1: Of course. What would you like to add to your order?\n\nChannel 0: Two garlic breads, please.\n\nChannel 1: Sure. Two garlic breads. That will be $16. So your order is a large supreme pizza with anchovies for $29 and two garlic breads for $16. The total comes to $45.\n\nIs this for pickup or delivery?\n\nChannel 0: Let's get it delivered.\n\nChannel 1: Great. Can I have your delivery address, please? I'll spell it back to confirm.\n\nChannel 0: Okay. Send it to 2 Booker\n\nChannel 1: Alright.\n\nChannel 0: Avenue,\n\nChannel 1: Could you\n\nChannel 0: Springville.\n\nChannel 1: Got it. Just to confirm, that's Teuburger Avenue, Springville. Can I have your name and a callback\n\nChannel 0: Yes. Sean\n\nChannel 1: phone\n\nChannel 0: Nguyen and 0\n\nChannel 1: number,\n\nChannel 0: 48888,\n\nChannel 1: please?\n\nChannel 0: 366.\n\nChannel 1: Thank you, Sean. Let me confirm that. Your name is spelled s h o w n n e w m a n, and the phone number is 0488883366. Is that correct?\n\nChannel 0: The name is incorrect, but I'll spell it for you. It's s e a n, and then surname is Nguyen, n g u y e n.\n\nChannel 1: Thank you for clarifying. So that's Sean Nguyen, spelled s e a n n g u y e n, and the phone number is 0488883366. Is that correct?\n\nChannel 0: Yeah. That's fine.\n\nChannel 1: Great. To confirm, you're ordering one large supreme pizza with anchovies for $29 and two garlic breads for $16, making the total $45. It's a delivery to 2 Booker Avenue, Springville under the name Sean Gullien with the phone number 0488883366. I'll place the order now. Your order has been placed successfully, Sean.\n\nThank you for choosing Pete's Pizzas. Enjoy your meal. Goodbye.\n\nChannel 0: Alright. Thanks.","paragraphs":[{"sentences":[{"text":"Thanks for calling Pete's Pizzas.","start":5.92,"end":7.2,"sentiment":"positive","sentiment_score":0.600011670589447},{"text":"What can we get you started with?","start":7.2,"end":8.74,"sentiment":"positive","sentiment_score":0.460199841431209}],"sentiment":"positive","sentiment_score":0.5184547702471415,"channel":1,"num_words":12,"start":5.92,"end":8.74},{"sentences":[{"text":"Who am I calling?","start":9.679999,"end":10.58,"sentiment":"neutral","sentiment_score":0.12492757104337215}],"sentiment":"neutral","sentiment_score":0.12492757104337215,"channel":0,"num_words":4,"start":9.679999,"end":10.58},{"sentences":[{"text":"You're calling Pete's Pizzas.","start":12.575001,"end":14.035,"sentiment":"neutral","sentiment_score":0.16113880276679993},{"text":"How can I assist you 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already?","start":98.08,"end":100.020004,"sentiment":"neutral","sentiment_score":0.0055755885317921635}],"sentiment":"neutral","sentiment_score":0.0055755885317921635,"channel":0,"num_words":5,"start":98.08,"end":100.020004},{"sentences":[{"text":"No.","start":101.69,"end":102.01,"sentiment":"neutral","sentiment_score":-0.07114025950431824},{"text":"The supreme pizza doesn't come with anchovies.","start":102.01,"end":104.19,"sentiment":"neutral","sentiment_score":-0.06933810774769102},{"text":"Would you like to add them?","start":105.049995,"end":106.43,"sentiment":"neutral","sentiment_score":-0.02384320894877116}],"sentiment":"neutral","sentiment_score":-0.04996901910219874,"channel":1,"num_words":14,"start":101.69,"end":106.43},{"sentences":[{"text":"Yes.","start":106.545006,"end":106.945,"sentiment":"neutral","sentiment_score":0.04724673181772232},{"text":"I'd like to add 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stick to one pizza for now.","start":118.49,"end":120.509995,"sentiment":"neutral","sentiment_score":0.06497541016766004}],"sentiment":"neutral","sentiment_score":0.06497541016766004,"channel":0,"num_words":7,"start":118.49,"end":120.509995},{"sentences":[{"text":"Got it.","start":122.759995,"end":123.159996,"sentiment":"neutral","sentiment_score":0.128635011613369},{"text":"One large supreme pizza with anchovies for $29.","start":123.159996,"end":126.619995,"sentiment":"neutral","sentiment_score":0.10762186720967293},{"text":"Is there anything else I can get for you?","start":127.479996,"end":129.66,"sentiment":"neutral","sentiment_score":0.12077834208806355}],"sentiment":"neutral","sentiment_score":0.11606579156298387,"channel":1,"num_words":19,"start":122.759995,"end":129.66},{"sentences":[{"text":"No.","start":130.19499,"end":130.515,"sentiment":"neutral","sentiment_score":-0.05117121711373329},{"text":"That's the order that I wanna 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something?","start":139.715,"end":140.69499,"sentiment":"neutral","sentiment_score":-0.06249136570841074}],"sentiment":"neutral","sentiment_score":-0.06572806586821874,"channel":0,"num_words":6,"start":138.83499,"end":140.69499},{"sentences":[{"text":"Of course.","start":142.215,"end":142.955,"sentiment":"neutral","sentiment_score":0.028049462474882603},{"text":"What would you like to add to your order?","start":143.015,"end":145.035,"sentiment":"neutral","sentiment_score":0.02815430031882392}],"sentiment":"neutral","sentiment_score":0.02813523889265277,"channel":1,"num_words":11,"start":142.215,"end":145.035},{"sentences":[{"text":"Two garlic breads, please.","start":145.5,"end":147.2,"sentiment":"neutral","sentiment_score":0.019501625560224056}],"sentiment":"neutral","sentiment_score":0.019501625560224056,"channel":0,"num_words":4,"start":145.5,"end":147.2},{"sentences":[{"text":"Sure.","start":148.47,"end":148.95,"sentiment":"neutral","sentiment_score":0.06038961559534073},{"text":"Two garlic breads.","start":148.95,"end":149.91,"sentiment":"neutral","sentiment_score":0.04188300545016924},{"text":"That will be $16.","start":149.91,"end":151.37,"sentiment":"neutral","sentiment_score":0.057308072224259377},{"text":"So your order is a large supreme pizza with anchovies for $29 and two garlic breads for $16.","start":151.75,"end":158.25,"sentiment":"neutral","sentiment_score":0.08918803557753563},{"text":"The total comes to $45.","start":158.575,"end":160.59499,"sentiment":"neutral","sentiment_score":0.05774839743971825}],"sentiment":"neutral","sentiment_score":0.0744966951108748,"channel":1,"num_words":31,"start":148.47,"end":160.59499},{"sentences":[{"text":"Is this for pickup or delivery?","start":160.655,"end":162.59499,"sentiment":"neutral","sentiment_score":0.031167902362843353}],"sentiment":"neutral","sentiment_score":0.031167902362843353,"channel":1,"num_words":6,"start":160.655,"end":162.59499},{"sentences":[{"text":"Let's get it delivered.","start":163.295,"end":164.355,"sentiment":"neutral","sentiment_score":0.09987086057662964}],"sentiment":"neutral","sentiment_score":0.09987086057662964,"channel":0,"num_words":4,"start":163.295,"end":164.355},{"sentences":[{"text":"Great.","start":166.17499,"end":166.575,"sentiment":"positive","sentiment_score":0.4684922099113464},{"text":"Can I have your delivery address, please?","start":166.575,"end":168.75499,"sentiment":"neutral","sentiment_score":0.18341716485364096},{"text":"I'll spell it back to confirm.","start":168.97499,"end":170.43,"sentiment":"neutral","sentiment_score":0.08237762376666069}],"sentiment":"neutral","sentiment_score":0.16047700760619982,"channel":1,"num_words":14,"start":166.17499,"end":170.43},{"sentences":[{"text":"Okay.","start":171.17,"end":171.67,"sentiment":"neutral","sentiment_score":0.05177345499396324},{"text":"Send it to 2 Booker","start":171.81,"end":175.89,"sentiment":"neutral","sentiment_score":0.037674729526042935}],"sentiment":"neutral","sentiment_score":0.040024517104029655,"channel":0,"num_words":6,"start":171.17,"end":175.89},{"sentences":[{"text":"Alright.","start":175.46999,"end":175.95,"sentiment":"neutral","sentiment_score":0.04338052496314049}],"sentiment":"neutral","sentiment_score":0.04338052496314049,"channel":1,"num_words":1,"start":175.46999,"end":175.95},{"sentences":[{"text":"Avenue,","start":175.89,"end":176.39,"sentiment":"neutral","sentiment_score":0.02927742525935173}],"sentiment":"neutral","sentiment_score":0.02927742525935173,"channel":0,"num_words":1,"start":175.89,"end":176.39},{"sentences":[{"text":"Could you","start":175.95,"end":176.76999,"sentiment":"neutral","sentiment_score":0.0315251499414444}],"sentiment":"neutral","sentiment_score":0.0315251499414444,"channel":1,"num_words":2,"start":175.95,"end":176.76999},{"sentences":[{"text":"Springville.","start":177.65,"end":178.15,"sentiment":"neutral","sentiment_score":0.038570910692214966}],"sentiment":"neutral","sentiment_score":0.038570910692214966,"channel":0,"num_words":1,"start":177.65,"end":178.15},{"sentences":[{"text":"Got it.","start":180.26999,"end":181.01,"sentiment":"neutral","sentiment_score":0.07413588464260101},{"text":"Just to confirm, that's Teuburger Avenue, Springville.","start":181.06999,"end":183.32999,"sentiment":"neutral","sentiment_score":0.054423081023352485},{"text":"Can I have your name and a 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0","start":187.485,"end":190.125,"sentiment":"neutral","sentiment_score":0.014668675139546394}],"sentiment":"neutral","sentiment_score":0.014668675139546394,"channel":0,"num_words":3,"start":187.485,"end":190.125},{"sentences":[{"text":"number,","start":189.935,"end":190.435,"sentiment":"neutral","sentiment_score":0.015911804512143135}],"sentiment":"neutral","sentiment_score":0.015911804512143135,"channel":1,"num_words":1,"start":189.935,"end":190.435},{"sentences":[{"text":"48888,","start":190.125,"end":191.905,"sentiment":"neutral","sentiment_score":0.019418323412537575}],"sentiment":"neutral","sentiment_score":0.019418323412537575,"channel":0,"num_words":1,"start":190.125,"end":191.905},{"sentences":[{"text":"please?","start":192.475,"end":192.975,"sentiment":"neutral","sentiment_score":0.01463387068361044}],"sentiment":"neutral","sentiment_score":0.01463387068361044,"channel":1,"num_words":1,"start":192.475,"end":192.975},{"sentences":[{"text":"366.","start":192.525,"end":193.745,"sentiment":"neutral","sentiment_score":0.02264301106333733}],"sentiment":"neutral","sentiment_score":0.02264301106333733,"channel":0,"num_words":1,"start":192.525,"end":193.745},{"sentences":[{"text":"Thank you, Sean.","start":195.015,"end":195.895,"sentiment":"neutral","sentiment_score":0.22953267892201742},{"text":"Let me confirm that.","start":195.895,"end":197.195,"sentiment":"neutral","sentiment_score":0.1812954880297184},{"text":"Your name is spelled s h o w n n e w m a n, and the phone number is 0488883366.","start":197.335,"end":207.76,"sentiment":"neutral","sentiment_score":0.06983915734149161},{"text":"Is that correct?","start":207.81999,"end":208.72,"sentiment":"neutral","sentiment_score":0.03680042798320452}],"sentiment":"neutral","sentiment_score":0.09647753474212462,"channel":1,"num_words":31,"start":195.015,"end":208.72},{"sentences":[{"text":"The name is incorrect, but I'll spell it for you.","start":209.13,"end":211.21,"sentiment":"neutral","sentiment_score":-0.1641068808734417},{"text":"It's s e a n, and then surname is Nguyen, n g u y e n.","start":211.21,"end":217.525,"sentiment":"neutral","sentiment_score":-0.036099221906624734}],"sentiment":"neutral","sentiment_score":-0.08533293689386202,"channel":0,"num_words":26,"start":209.13,"end":217.525},{"sentences":[{"text":"Thank you for clarifying.","start":218.875,"end":219.935,"sentiment":"neutral","sentiment_score":0.18260368704795837},{"text":"So that's Sean Nguyen, spelled s e a n n g u y e n, and the phone number is 0488883366.","start":220.39499,"end":232.39,"sentiment":"neutral","sentiment_score":0.05971143093137514},{"text":"Is that correct?","start":232.39,"end":233.29,"sentiment":"neutral","sentiment_score":0.04731989527742068}],"sentiment":"neutral","sentiment_score":0.07593980298510619,"channel":1,"num_words":28,"start":218.875,"end":233.29},{"sentences":[{"text":"Yeah.","start":233.22,"end":233.46,"sentiment":"neutral","sentiment_score":0.05849243700504303},{"text":"That's fine.","start":233.46,"end":234.28,"sentiment":"neutral","sentiment_score":0.15090534836053848}],"sentiment":"neutral","sentiment_score":0.12010104457537334,"channel":0,"num_words":3,"start":233.22,"end":234.28},{"sentences":[{"text":"Great.","start":236.15,"end":236.65,"sentiment":"positive","sentiment_score":0.408625453710556},{"text":"To confirm, you're ordering one large supreme pizza with anchovies for $29 and two garlic breads for $16, making the total $45.","start":236.70999,"end":245.685,"sentiment":"neutral","sentiment_score":0.2433353289961815},{"text":"It's a delivery to 2 Booker Avenue, Springville under the name Sean Gullien with the phone number 0488883366.","start":245.685,"end":254.31894,"sentiment":"neutral","sentiment_score":0.2074712473485205},{"text":"I'll place the order now.","start":254.31894,"end":255.59894,"sentiment":"neutral","sentiment_score":0.3073558807373047},{"text":"Your order has been placed successfully, Sean.","start":255.59894,"end":258.07895,"sentiment":"positive","sentiment_score":0.5726502111979893}],"sentiment":"neutral","sentiment_score":0.2838078495466484,"channel":1,"num_words":53,"start":236.15,"end":258.07895},{"sentences":[{"text":"Thank you for choosing Pete's Pizzas.","start":258.07895,"end":259.69894,"sentiment":"positive","sentiment_score":0.6698497533798218},{"text":"Enjoy your meal.","start":260.15894,"end":261.13895,"sentiment":"positive","sentiment_score":0.5937335888544718},{"text":"Goodbye.","start":261.19894,"end":261.69894,"sentiment":"neutral","sentiment_score":0.18357737362384796}],"sentiment":"positive","sentiment_score":0.5983876660466194,"channel":1,"num_words":10,"start":258.07895,"end":261.69894},{"sentences":[{"text":"Alright.","start":262.20895,"end":262.68893,"sentiment":"positive","sentiment_score":0.400499165058136},{"text":"Thanks.","start":262.68893,"end":263.18893,"sentiment":"neutral","sentiment_score":-0.07238955795764923}],"sentiment":"neutral","sentiment_score":0.16405480355024338,"channel":0,"num_words":2,"start":262.20895,"end":263.18893}]},"summary":{"result":"success","short":"The customer calls Pete's Pizzas and orders a large cheese pizza with garlic breads and anchovies. The agent confirms the order and asks for the customer's delivery address. The order is completed successfully and the call ends with the agent thanking the customer for choosing Pete's Piz reassurance."},"intents":{"segments":[{"text":"Let me order a pizza then. Can you help me with that? Absolutely.","start_word":28,"end_word":40,"intents":[{"intent":"Order a pizza","confidence_score":0.010738698}]},{"text":"Is this order for pickup or delivery? Actually, sorry.","start_word":311,"end_word":319,"intents":[{"intent":"Order delivery","confidence_score":0.04419169}]}]},"sentiments":{"segments":[{"text":"Thanks for calling Pete's Pizzas. What can we get you started with?","start_word":0,"end_word":11,"sentiment":"positive","sentiment_score":0.5294510126113892},{"text":"Who am I calling? You're calling Pete's Pizzas. How can I assist you today? Alright. Cool. Let me order a pizza then. Can you help me with that? Absolutely. What pizza would you like to order? Alright. I was after the pepperoni pizza, please. Yeah. Sorry. We're out of pepperoni pizzas tonight. May I suggest trying our supreme pizza instead? It's packed You with a sorry. Say that again. sure. Sorry about that. We're out of pepperoni pizzas tonight. How about trying our meat lovers or the spicy Diabolo instead? Didn't you offer the supreme before? Absolutely. We have the supreme pizza available. Would you like to go with that? Sure. If you suggested that first, let's go with Great choice. that What size would you like for your choice supreme pizza? We have small for $18, medium for $23, and large for $27. then. Let's go large.","start_word":12,"end_word":159,"sentiment":"neutral","sentiment_score":0.02664758451282978},{"text":"Perfect.","start_word":160,"end_word":160,"sentiment":"positive","sentiment_score":0.3969852328300476},{"text":"One large supreme pizza for $27. Hey. Anything You got a else question? you'd like to add to your order today? No. Yes? But in terms of large, how many inches is it? The large pizza is 14 inches. Alright. Great. Yeah. Let's go with large then. Perfect. Would you like to add any extras or make any changes to your large supreme pizza? Does it include anchovies already? No. The supreme pizza doesn't come with anchovies. Would you like to add them? Yes. I'd like to add them. Thanks.","start_word":161,"end_word":250,"sentiment":"neutral","sentiment_score":0.06855814158916473},{"text":"Great.","start_word":251,"end_word":251,"sentiment":"positive","sentiment_score":0.3452693819999695},{"text":"Adding anchovies. Your large supreme pizza with anchovies will be $29. How many of these do you want? Just stick to one pizza for now. Got it. One large supreme pizza with anchovies for $29. Is there anything else I can get for you? No. That's the order that I wanna make. That's fine. Alright. Let's wrap it up. Is this order for pickup or delivery? Actually, sorry. Can I add something? Of course. What would you like to add to your order? Two garlic breads, please. Sure. Two garlic breads. That will be $16. So your order is a large supreme pizza with anchovies for $29 and two garlic breads for $16. The total comes to $45. Is this for pickup or delivery? Let's get it delivered.","start_word":252,"end_word":379,"sentiment":"neutral","sentiment_score":0.06715308295679279},{"text":"Great.","start_word":380,"end_word":380,"sentiment":"positive","sentiment_score":0.4684922099113464},{"text":"Can I have your delivery address, please? I'll spell it back to confirm. Okay. Send it to 2 Booker Alright. Avenue, Could you Springville. Got it. Just to confirm, that's Teuburger Avenue, Springville. Can I have your name and a callback Yes. Sean phone Nguyen and 0 number, 48888, please? 366. Thank you, Sean. Let me confirm that. Your name is spelled s h o w n n e w m a n, and the phone number is 0488883366. Is that correct? The name is incorrect, but I'll spell it for you. It's s e a n, and then surname is Nguyen, n g u y e n. Thank you for clarifying. So that's Sean Nguyen, spelled s e a n n g u y e n, and the phone number is 0488883366. Is that correct? Yeah. That's fine.","start_word":381,"end_word":519,"sentiment":"neutral","sentiment_score":0.043499283492565155},{"text":"Great.","start_word":520,"end_word":520,"sentiment":"positive","sentiment_score":0.408625453710556},{"text":"To confirm, you're ordering one large supreme pizza with anchovies for $29 and two garlic breads for $16, making the total $45. It's a delivery to 2 Booker Avenue, Springville under the name Sean Gullien with the phone number 0488883366. I'll place the order now.","start_word":521,"end_word":565,"sentiment":"neutral","sentiment_score":0.23836030066013336},{"text":"Your order has been placed successfully, Sean. Thank you for choosing Pete's Pizzas. Enjoy your meal.","start_word":566,"end_word":581,"sentiment":"positive","sentiment_score":0.6069310307502747},{"text":"Goodbye.","start_word":582,"end_word":582,"sentiment":"neutral","sentiment_score":0.22980758547782895},{"text":"Alright. Thanks.","start_word":583,"end_word":584,"sentiment":"positive","sentiment_score":0.547477662563324}],"average":{"sentiment":"neutral","sentiment_score":0.09271719231960455}}}}