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Carmen Miller is my name. I I missed a call from you guys about ten to three this afternoon. I was at work, and I'm just figuring out what's going on. No dramas.\n\nYep. No. Thank you very much.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.92,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.021141938865184784},{"text":"Carmen Miller is my name.","start":6.3999996,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.0077854907140135765},{"text":"I I missed a call from you guys about ten to three this afternoon.","start":7.8399997,"end":11.679999,"sentiment":"neutral","sentiment_score":-0.17790775639670237},{"text":"I was at work, and I'm just figuring out what's going on.","start":11.679999,"end":16.435,"sentiment":"neutral","sentiment_score":-0.08742190804332495},{"text":"No dramas.","start":19.375,"end":20.115,"sentiment":"neutral","sentiment_score":-0.1967238485813141}],"sentiment":"neutral","sentiment_score":-0.11391617031767964,"num_words":34,"start":5.92,"end":20.115},{"sentences":[{"text":"Yep.","start":32.989998,"end":33.489998,"sentiment":"neutral","sentiment_score":-0.044427551329135895},{"text":"No.","start":34.59,"end":35.09,"sentiment":"negative","sentiment_score":-0.35627031326293945},{"text":"Thank you very much.","start":36.52894,"end":37.74894,"sentiment":"positive","sentiment_score":0.511122077703476}],"sentiment":"neutral","sentiment_score":0.27396507437030476,"num_words":6,"start":32.989998,"end":37.74894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Welcome to Oakview Financial. This is Larissa speaking. How may I help?\n\nChannel 1: Hi. Carmen Miller is my name. I I missed a call from you guys about ten to three this afternoon. I was at work,\n\nChannel 0: Yeah.\n\nChannel 1: and I'm\n\nChannel 0: Sure.\n\nChannel 1: just figuring out what's going on.\n\nChannel 0: No. That's okay, Carmen. Just give me one minute,\n\nChannel 1: No dramas.\n\nChannel 0: and I will have a look and see who was trying to give you a call. I believe that may have actually been Maddie that was trying to give you a call. So give me one second, and I will transfer\n\nChannel 1: Yep.\n\nChannel 0: you over to her, and\n\nChannel 1: No.\n\nChannel 0: she can go through everything.\n\nChannel 1: Thank you very much.\n\nChannel 0: That's okay.","paragraphs":[{"sentences":[{"text":"Welcome to Oakview Financial.","start":2.56,"end":3.84,"sentiment":"neutral","sentiment_score":0.2692996859550476},{"text":"This is Larissa speaking.","start":3.84,"end":4.64,"sentiment":"neutral","sentiment_score":0.24936000257730484},{"text":"How may I help?","start":4.64,"end":5.62,"sentiment":"neutral","sentiment_score":0.2429877407848835}],"sentiment":"neutral","sentiment_score":0.25388247643907863,"channel":0,"num_words":12,"start":2.56,"end":5.62},{"sentences":[{"text":"Hi.","start":5.92,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.021141938865184784},{"text":"Carmen Miller is my name.","start":6.3999996,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.0077854907140135765},{"text":"I I missed a call from you guys about ten to three this afternoon.","start":7.8399997,"end":11.679999,"sentiment":"neutral","sentiment_score":-0.17790775639670237},{"text":"I was at work,","start":11.679999,"end":12.495,"sentiment":"neutral","sentiment_score":-0.06778436526656151}],"sentiment":"neutral","sentiment_score":-0.11257402742436777,"channel":1,"num_words":24,"start":5.92,"end":12.495},{"sentences":[{"text":"Yeah.","start":13.535,"end":13.8550005,"sentiment":"neutral","sentiment_score":-0.017259789630770683}],"sentiment":"neutral","sentiment_score":-0.017259789630770683,"channel":0,"num_words":1,"start":13.535,"end":13.8550005},{"sentences":[{"text":"and I'm","start":13.615,"end":14.014999,"sentiment":"neutral","sentiment_score":-0.01660260744392872}],"sentiment":"neutral","sentiment_score":-0.01660260744392872,"channel":1,"num_words":2,"start":13.615,"end":14.014999},{"sentences":[{"text":"Sure.","start":13.8550005,"end":14.3550005,"sentiment":"neutral","sentiment_score":-0.02794009260833263}],"sentiment":"neutral","sentiment_score":-0.02794009260833263,"channel":0,"num_words":1,"start":13.8550005,"end":14.3550005},{"sentences":[{"text":"just figuring out what's going on.","start":14.014999,"end":16.435,"sentiment":"neutral","sentiment_score":-0.12412003676096599}],"sentiment":"neutral","sentiment_score":-0.12412003676096599,"channel":1,"num_words":6,"start":14.014999,"end":16.435},{"sentences":[{"text":"No.","start":16.335,"end":16.655,"sentiment":"neutral","sentiment_score":-0.24681814014911652},{"text":"That's okay, Carmen.","start":16.655,"end":17.615,"sentiment":"neutral","sentiment_score":-0.09152328098813693},{"text":"Just give me one minute,","start":17.615,"end":18.835,"sentiment":"neutral","sentiment_score":-0.03863087967038155}],"sentiment":"neutral","sentiment_score":-0.0793935979406039,"channel":0,"num_words":9,"start":16.335,"end":18.835},{"sentences":[{"text":"No dramas.","start":19.375,"end":20.115,"sentiment":"neutral","sentiment_score":-0.1967238485813141}],"sentiment":"neutral","sentiment_score":-0.1967238485813141,"channel":1,"num_words":2,"start":19.375,"end":20.115},{"sentences":[{"text":"and I will have a look and see who was trying to give you a call.","start":20.494999,"end":24.595001,"sentiment":"neutral","sentiment_score":-0.15363579103723168},{"text":"I believe that may have actually been Maddie that was trying to give you a call.","start":27.599998,"end":31.519999,"sentiment":"neutral","sentiment_score":-0.22477401327341795},{"text":"So give me one second, and I will transfer","start":31.519999,"end":33.28,"sentiment":"neutral","sentiment_score":-0.057878632098436356}],"sentiment":"neutral","sentiment_score":-0.16037718433795906,"channel":0,"num_words":41,"start":20.494999,"end":33.28},{"sentences":[{"text":"Yep.","start":32.989998,"end":33.489998,"sentiment":"neutral","sentiment_score":-0.044427551329135895}],"sentiment":"neutral","sentiment_score":-0.044427551329135895,"channel":1,"num_words":1,"start":32.989998,"end":33.489998},{"sentences":[{"text":"you over to her, and","start":33.28,"end":34.64,"sentiment":"neutral","sentiment_score":-0.03873001635074615}],"sentiment":"neutral","sentiment_score":-0.03873001635074615,"channel":0,"num_words":5,"start":33.28,"end":34.64},{"sentences":[{"text":"No.","start":34.59,"end":35.09,"sentiment":"negative","sentiment_score":-0.35627031326293945}],"sentiment":"negative","sentiment_score":-0.35627031326293945,"channel":1,"num_words":1,"start":34.59,"end":35.09},{"sentences":[{"text":"she can go through everything.","start":34.64,"end":36.26,"sentiment":"negative","sentiment_score":-0.34129051566123964}],"sentiment":"negative","sentiment_score":-0.34129051566123964,"channel":0,"num_words":5,"start":34.64,"end":36.26},{"sentences":[{"text":"Thank you very much.","start":36.52894,"end":37.74894,"sentiment":"positive","sentiment_score":0.511122077703476}],"sentiment":"positive","sentiment_score":0.511122077703476,"channel":1,"num_words":4,"start":36.52894,"end":37.74894},{"sentences":[{"text":"That's okay.","start":38.33894,"end":39.15894,"sentiment":"neutral","sentiment_score":0.21341348439455032}],"sentiment":"neutral","sentiment_score":0.21341348439455032,"channel":0,"num_words":2,"start":38.33894,"end":39.15894}]},"summary":{"result":"success","short":"The customer, Carmen Miller, missed a call from the agent at work and is trying to figure out what's going on. The agent, Maddie, was supposed to call Carmen back but she was at work. The agent will have a look and see who was trying to reach Carmen."},"intents":{"segments":[{"text":"just figuring out what's going on. No.","start_word":40,"end_word":46,"intents":[{"intent":"Check situation","confidence_score":0.08348334}]},{"text":"So give me one second, and I will transfer Yep. you over to her, and No. she can go through everything. Thank you very much.","start_word":89,"end_word":113,"intents":[{"intent":"Transfer call","confidence_score":0.028770735}]}]},"sentiments":{"segments":[{"text":"Welcome to Oakview Financial. This is Larissa speaking. How may I help? Hi. Carmen Miller is my name. I I missed a call from you guys about ten to three this afternoon. I was at work, Yeah. and I'm Sure. just figuring out what's going on. No. That's okay, Carmen. Just give me one minute, No dramas. and I will have a look and see who was trying to give you a call. I believe that may have actually been Maddie that was trying to give you a call. So give me one second, and I will transfer Yep. you over to her, and No.","start_word":0,"end_word":104,"sentiment":"neutral","sentiment_score":-0.08034084737300873},{"text":"she can go through everything.","start_word":105,"end_word":109,"sentiment":"negative","sentiment_score":-0.33787012100219727},{"text":"Thank you very much.","start_word":110,"end_word":113,"sentiment":"positive","sentiment_score":0.503177285194397},{"text":"That's okay.","start_word":114,"end_word":115,"sentiment":"neutral","sentiment_score":0.2568725645542145}],"average":{"sentiment":"neutral","sentiment_score":-0.061105110360391485}}}}