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Good morning. This is Maureen from Airtel. Hello? Mhmm.\n\nMhmm. Mhmm. Hello? Yes. May I have your full name, please, for me to check the account?\n\nOkay. Is it okay if I put you on hold? Let me just check your account. Okay. Hang on.\n\nHello, Charlie? Yes. So upon checking your account, the status is now online. So it should have Internet connection right now. Can we check double check?\n\nLet's try to connect with the Wi Fi and use the Internet. Mhmm. Mhmm. The password. Okay.\n\nSo there's a speaker underneath your router where your Wi Fi network name and password is written. Should be Wi Fi keys or WLAN keys or PIN. No. Should be Wi Fi keys. Can you read what what are written there?\n\nMhmm. Mhmm. Yeah. Okay. Hang on.\n\nLet me just check. Can you try Admin123At for the password? The Wi Fi name? It should be Airtel 2.4 g or five g. Either of the two.\n\nMhmm. Then for the password, can you try A, Admin1 23At the SymbolAt. No space. Yeah. That's it.\n\nDoes it does it work? Okay. All good now? Okay. So great.\n\nIf you run into any issues or have more questions, feel free to give us a call anytime. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.76,"sentiment":"neutral","sentiment_score":0.18599933385849},{"text":"Good morning.","start":1.76,"end":2.32,"sentiment":"positive","sentiment_score":0.4723713546991348},{"text":"This is Maureen from 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Charlie?","start":58.940002,"end":60.0,"sentiment":"neutral","sentiment_score":0.0581950768828392},{"text":"Yes.","start":61.66,"end":61.980003,"sentiment":"neutral","sentiment_score":0.14991959929466248},{"text":"So upon checking your account, the status is now online.","start":61.980003,"end":66.0,"sentiment":"neutral","sentiment_score":0.20642691403627395},{"text":"So it should have Internet connection right now.","start":66.14,"end":71.1,"sentiment":"neutral","sentiment_score":0.21101484075188637},{"text":"Can we check double check?","start":71.1,"end":72.7,"sentiment":"neutral","sentiment_score":0.04468840584158897}],"sentiment":"neutral","sentiment_score":0.16315921725561985,"num_words":26,"start":58.940002,"end":72.7},{"sentences":[{"text":"Let's try to connect with the Wi Fi and use the 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Is this Charlie Hunter? Hi. Sorry. Is this Charlie Hunter calling? I just got a a Wi Fi router sent to me from you guys, and I've got your service here in my buildings. And I was just wondering how about to set it up. Yep. Yeah. Charlie Hunter. Yep. Yep. Yeah. No. I I I've got all that happening and everything. I just I don't know, like, which one it is or how like, what the password is or how to set that up. Oh, yeah. So this says is it the Wi Fi SSID? Is that what I'm looking for? Yes. So underneath it, it just says Wi Fi SSID is F GNet2Point4G. Also, FGNetDash5G. And then it just says Wi Fi password, and then it's just blank. Yeah. But I I don't know which one when I'm on my phone, I can't find it anywhere. I don't know which one's called. Yeah. Oh, yeah. Yep. And then to Yep. Yep. Yeah. O, yeah. Yeah. No. That's that's hooked up. Yep. Yep. I think so. I'll just double check to make sure we social isn't working anything. Yeah. No. I think so. Yep. Yep. Awesome. Yeah. 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Is this Charlie Hunter? Hi. Sorry. Is this Charlie Hunter calling?\n\nI just got a a Wi Fi router sent to me from you guys, and I've got your service here in my buildings. And I was just wondering how about to set it up. Yep. Yeah. Charlie Hunter.\n\nYep. Yep. Yeah. No. I I I've got all that happening and everything.\n\nI just I don't know, like, which one it is or how like, what the password is or how to set that up. Oh, yeah. So this says is it the Wi Fi SSID? Is that what I'm looking for? Yes.\n\nSo underneath it, it just says Wi Fi SSID is F GNet2Point4G. Also, FGNetDash5G. And then it just says Wi Fi password, and then it's just blank. Yeah. But I I don't know which one when I'm on my phone, I can't find it anywhere.\n\nI don't know which one's called. Yeah. Oh, yeah. Yep. And then to Yep.\n\nYep. Yeah. O, yeah. Yeah. No.\n\nThat's that's hooked up. Yep. Yep. I think so. I'll just double check to make sure we social isn't working anything.\n\nYeah. No. I think so. Yep. Yep.\n\nAwesome. Yeah. No. It's all good. Yep.\n\nThank you. Yep. Awesome. Thank you. You too.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good day.","start":6.3999996,"end":6.72,"sentiment":"positive","sentiment_score":0.4952557235956192},{"text":"Is this Charlie Hunter?","start":6.72,"end":8.32,"sentiment":"neutral","sentiment_score":0.06586133316159248},{"text":"Hi.","start":8.32,"end":8.559999,"sentiment":"neutral","sentiment_score":0.02135680615901947},{"text":"Sorry.","start":8.559999,"end":8.88,"sentiment":"neutral","sentiment_score":0.003075547516345978},{"text":"Is this Charlie Hunter calling?","start":8.88,"end":10.5,"sentiment":"neutral","sentiment_score":0.006951251067221165}],"sentiment":"neutral","sentiment_score":0.10101118375762151,"num_words":13,"start":6.3999996,"end":10.5},{"sentences":[{"text":"I just got a a Wi Fi router sent to me from you guys, and I've got your service here in my buildings.","start":11.36,"end":16.655,"sentiment":"neutral","sentiment_score":0.05940268755606983},{"text":"And I was just wondering how about to set it 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Good morning. This is Maureen from Airtel.\n\nChannel 1: Good day. Is this\n\nChannel 0: Hello?\n\nChannel 1: Charlie Hunter?\n\nChannel 0: Mhmm.\n\nChannel 1: Hi. Sorry. Is this Charlie Hunter\n\nChannel 0: Mhmm.\n\nChannel 1: calling? I just got a a Wi Fi router sent to me from you guys, and I've got your service here in my buildings. And\n\nChannel 0: Mhmm.\n\nChannel 1: I was just wondering how about to set it up.\n\nChannel 0: Hello? Yes.\n\nChannel 1: Yep.\n\nChannel 0: May I have your full name, please, for me to check the account?\n\nChannel 1: Yeah. Charlie Hunter.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check your account.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Hang on. Hello, Charlie?\n\nChannel 1: Yep.\n\nChannel 0: Yes. So upon checking your account, the status is now online. So it should have Internet connection right now. Can we check double check? Let's try to connect with the Wi Fi and use the Internet.\n\nChannel 1: Yeah. No. I I I've got\n\nChannel 0: Mhmm.\n\nChannel 1: all that happening and everything. I just I don't know, like, which one it is or how like, what the password\n\nChannel 0: Mhmm.\n\nChannel 1: is\n\nChannel 0: The\n\nChannel 1: or\n\nChannel 0: password.\n\nChannel 1: how to set that\n\nChannel 0: Okay.\n\nChannel 1: up.\n\nChannel 0: So there's a speaker underneath your router where your Wi Fi network name and password is written. Should be Wi Fi keys or WLAN keys or PIN.\n\nChannel 1: Oh, yeah. So this says is it the Wi Fi SSID? Is that what I'm looking for?\n\nChannel 0: No. Should be Wi Fi keys. Can you read what what are written there?\n\nChannel 1: Yes. So underneath it, it just says Wi Fi SSID is F\n\nChannel 0: Mhmm.\n\nChannel 1: GNet2Point4G. Also, FGNetDash5G. And then it just says Wi Fi password, and then it's just blank.\n\nChannel 0: Mhmm. Yeah. Okay. Hang on. Let me just check.\n\nCan you try Admin123At for the password?\n\nChannel 1: Yeah. But I I don't know which one when I'm on my phone, I can't find it anywhere. I don't know which one's called.\n\nChannel 0: The Wi Fi name?\n\nChannel 1: Yeah.\n\nChannel 0: It should be Airtel 2.4\n\nChannel 1: Oh,\n\nChannel 0: g or\n\nChannel 1: yeah.\n\nChannel 0: five g. Either of the two. Mhmm.\n\nChannel 1: Yep. And then to\n\nChannel 0: Then for the password, can you try A,\n\nChannel 1: Yep.\n\nChannel 0: Admin1\n\nChannel 1: Yep.\n\nChannel 0: 23At the SymbolAt.\n\nChannel 1: Yeah.\n\nChannel 0: No\n\nChannel 1: O,\n\nChannel 0: space.\n\nChannel 1: yeah.\n\nChannel 0: Yeah. That's it.\n\nChannel 1: Yeah. No. That's that's hooked up. Yep.\n\nChannel 0: Does it does it work?\n\nChannel 1: Yep. I think so. I'll just double check to make sure we social isn't working anything. Yeah. No.\n\nI think so. Yep.\n\nChannel 0: Okay.\n\nChannel 1: Yep. Awesome.\n\nChannel 0: All good\n\nChannel 1: Yeah. No.\n\nChannel 0: now?\n\nChannel 1: It's all good. Yep.\n\nChannel 0: Okay.\n\nChannel 1: Thank you.\n\nChannel 0: So great. If you run into any issues or have more questions, feel free to give us a call anytime.\n\nChannel 1: Yep. Awesome. Thank you.\n\nChannel 0: You're welcome. Bye. Have a great day.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.76,"sentiment":"neutral","sentiment_score":0.18599933385849},{"text":"Good morning.","start":1.76,"end":2.32,"sentiment":"positive","sentiment_score":0.4723713546991348},{"text":"This is Maureen from Airtel.","start":2.32,"end":4.02,"sentiment":"positive","sentiment_score":0.3777023732662201}],"sentiment":"positive","sentiment_score":0.3774067386984825,"channel":0,"num_words":8,"start":1.28,"end":4.02},{"sentences":[{"text":"Good day.","start":6.3999996,"end":6.72,"sentiment":"positive","sentiment_score":0.4952557235956192},{"text":"Is 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The representative, Maureen, checks Charlie's account and informs him that his status is online, and he needs to check the internet connection. She asks for his full name and puts him on hold to check. She then checks Charlie's account and finds that his Wi Fi network name and password is written, but he cannot find it. Maureen suggests checking the network name and password, and Charlie agrees to try it."},"intents":{"segments":[{"text":"I just got a a Wi Fi router sent to me from you guys, and I've got your service here in my buildings. And Mhmm. I was just wondering how about to set it up. Hello?","start_word":24,"end_word":59,"intents":[{"intent":"Set up wi-fi router","confidence_score":0.0039018772}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.18599933385849},{"text":"Good morning. This is Maureen from Airtel. Good day.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.43232461810112},{"text":"Is this Hello? Charlie Hunter? Mhmm. Hi. Sorry. Is this Charlie Mhmm. Hunter calling? I just got a a Wi Fi router sent to me from you guys, and I've got your service here in my buildings. And Mhmm. I was just wondering how about to set it up. Hello? Yes. Yep. May I have your full name, please, for me to check the account? Yeah. Charlie Hunter. Okay. Is it okay if I put you on hold? Let me just check your account. Yep. Okay. Hang on. Hello, Charlie? Yep. Yes. So upon checking your account, the status is now online. So it should have Internet connection right now. Can we check double check? Let's try to connect with the Wi Fi and use the Internet. Yeah. No. I I I've got Mhmm. all that happening and everything. I just I don't know, like, which one it is or how like, what the password Mhmm. is The or password. how to set that Okay. up. So there's a speaker underneath your router where your Wi Fi network name and password is written. Should be Wi Fi keys or WLAN keys or PIN. Oh, yeah. So this says is it the Wi Fi SSID? Is that what I'm looking for? No. Should be Wi Fi keys. Can you read what what are written there? Yes. So underneath it, it just says Wi Fi SSID is F Mhmm. GNet2Point4G. Also, FGNetDash5G. And then it just says Wi Fi password, and then it's just blank. Mhmm. Yeah. Okay. Hang on. Let me just check. Can you try Admin123At for the password? Yeah. But I I don't know which one when I'm on my phone, I can't find it anywhere. I don't know which one's called. The Wi Fi name? Yeah. It should be Airtel 2.4 Oh, g or yeah. five g. Either of the two. Mhmm. Yep. And then to Then for the password, can you try A, Yep. Admin1 Yep. 23At the SymbolAt. Yeah. No O, space. yeah. Yeah. That's it. Yeah. No. That's that's hooked up. Yep. Does it does it work? Yep. I think so. I'll just double check to make sure we social isn't working anything. Yeah. No. I think so. Yep. Okay. Yep. Awesome. All good Yeah. No. now? It's all good. Yep. Okay.","start_word":10,"end_word":396,"sentiment":"neutral","sentiment_score":-0.015844652602492376},{"text":"Thank you. So great.","start_word":397,"end_word":400,"sentiment":"positive","sentiment_score":0.5104078054428101},{"text":"If you run into any issues or have more questions, feel free to give us a call anytime. Yep.","start_word":401,"end_word":419,"sentiment":"neutral","sentiment_score":0.28596222400665283},{"text":"Awesome. Thank you. You're welcome. Bye. Have a great day.","start_word":420,"end_word":429,"sentiment":"positive","sentiment_score":0.5650045871734619},{"text":"You too. Bye.","start_word":430,"end_word":432,"sentiment":"neutral","sentiment_score":0.1950993239879608}],"average":{"sentiment":"neutral","sentiment_score":0.0285202887205951}}}}