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Sorry? S U, T T, O N Mhmm. Reckless. I'm sorry? Queensland. You mean, do we service Queensland? Yeah. We do. We just need the full address to double check. Hang on. Let me just check. Yeah. Can I have the postcode, please? 4020. Let me just check. Unit 603 Dash Slash 4 Dash 8 Sutton Street, Redcliffe, Queensland 4020. Okay. Is it okay if I put you on hold? Let me just check the address. Okay. Hang on. Hello? Yes. Thank you for waiting. Upon checking, your address is not yet registered under NBN, but we can request it if ever be proceeding with signing up with Airtel. We just need some we can request NBN to register the address and provide a service. Yeah. We'll just be needing, like, a proof of residency at the address for us to proceed. Mhmm. If ever you'll be signing up. Yeah. Yeah. I can email you what this NBN team is requesting. Then once we receive it, we can process the order. Mhmm. Yeah. Yeah. Can I have your email, please? T e t e r. Yeah. Is it o u or o d? O d. O d. Okay. Mcleod. Okay. Mhmm. @hotmail.com. Okay. So it's termcleod@hotmail.com. McLeod is m c l e o d. Okay. Okay. We'll just email you the requirements then. Mhmm. Okay. Thank you. Bye. 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Good morning. This is Maureen from Erto tech support. How can I assist you? Sorry?\n\nOkay. Yeah. Can I have your full address, please, for me to check? Unit six zero three. Mhmm.\n\nFour dash eight. Sorry? S U, T T, O N Mhmm. Reckless. I'm sorry?\n\nQueensland. You mean, do we service Queensland? Yeah. We do. We just need the full address to double check.\n\nHang on. Let me just check. Yeah. Can I have the postcode, please? 4020.\n\nLet me just check. Unit 603 Dash Slash 4 Dash 8 Sutton Street, Redcliffe, Queensland 4020. Okay. Is it okay if I put you on hold? Let me just check the address.\n\nOkay. Hang on. Hello? Yes. Thank you for waiting.\n\nUpon checking, your address is not yet registered under NBN, but we can request it if ever be proceeding with signing up with Airtel. We just need some we can request NBN to register the address and provide a service. Yeah. We'll just be needing, like, a proof of residency at the address for us to proceed. Mhmm.\n\nIf ever you'll be signing up. Yeah. Yeah. I can email you what this NBN team is requesting. Then once we receive it, we can process the order.\n\nMhmm. Yeah. Yeah. Can I have your email, please? T e t e r.\n\nYeah. Is it o u or o d? O d. O d. Okay.\n\nMcleod. Okay. Mhmm. @hotmail.com. Okay.\n\nSo it's termcleod@hotmail.com. McLeod is m c l e o d. Okay. Okay. We'll just email you the requirements then.\n\nMhmm. Okay. Thank you. Bye. Have a good day.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.96,"end":3.46,"sentiment":"neutral","sentiment_score":0.203687846660614},{"text":"Good morning.","start":3.76,"end":4.3199997,"sentiment":"positive","sentiment_score":0.4779747873544693},{"text":"This is Maureen from Erto tech support.","start":4.3199997,"end":6.8199997,"sentiment":"positive","sentiment_score":0.49427126135144916},{"text":"How can I assist you?","start":7.12,"end":8.66,"sentiment":"positive","sentiment_score":0.4406996190547943},{"text":"Sorry?","start":13.665,"end":14.165,"sentiment":"neutral","sentiment_score":-0.05503213778138161}],"sentiment":"positive","sentiment_score":0.4230001380201429,"num_words":16,"start":2.96,"end":14.165},{"sentences":[{"text":"Okay.","start":19.904999,"end":20.305,"sentiment":"neutral","sentiment_score":0.03647124022245407},{"text":"Yeah.","start":20.305,"end":20.805,"sentiment":"neutral","sentiment_score":0.03092491626739502},{"text":"Can I have your full address, 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I I thought I rang the sales department. I was I was just wanting to inquire about your NBN plans. No. No. Just before my the building I live in is a new building, and it doesn't come up when you know what? You know when you do a search, it doesn't come up as a as an option. So the the address is Number 4 Dash A Unit 603 Unit 603 yeah. 4 Dash 8 Sutton, S U, T T, O N, Sutton, S U, T T, O N. Yeah. Sutton Street, Redcliffe. Do do you do you cover Queensland? Do you cover Queensland as well? Yeah. Yeah. So Red Red Cliff. But it's a new building, so I don't know if it'll come up or not. You need the postcode? 4 4020. Yeah. Yes. Yes. Correct. Okay. Thank you. Hello? Oh, okay. What what can you do for? Oh, I see. Oh, I see. Oh, did did you do you wanna email me the details or something? Yeah. Okay then. Yeah. I'm a I'll give you my email. Yep. Peter, p e t e r m c l e o d. Peter McLeod. No. No. L e o d. M c l e o d. Is that yeah. At hotmail dot com. Yeah. Yeah. Correct. Yes. Correct. Correct. Okay. Okay then. I'll see if I can get them. Okay. Thank you. 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I I thought I rang the sales department. I was I was just wanting to inquire about your NBN plans. No. No.\n\nJust before my the building I live in is a new building, and it doesn't come up when you know what? You know when you do a search, it doesn't come up as a as an option. So the the address is Number 4 Dash A Unit 603 Unit 603 yeah. 4 Dash 8 Sutton, S U, T T, O N, Sutton, S U, T T, O N. Yeah.\n\nSutton Street, Redcliffe. Do do you do you cover Queensland? Do you cover Queensland as well? Yeah. Yeah.\n\nSo Red Red Cliff. But it's a new building, so I don't know if it'll come up or not. You need the postcode? 4 4020. Yeah.\n\nYes. Yes. Correct. Okay. Thank you.\n\nHello? Oh, okay. What what can you do for? Oh, I see. Oh, I see.\n\nOh, did did you do you wanna email me the details or something? Yeah. Okay then. Yeah. I'm a I'll give you my email.\n\nYep. Peter, p e t e r m c l e o d. Peter McLeod. No. No.\n\nL e o d. M c l e o d. Is that yeah. At hotmail dot com. Yeah.\n\nYeah. Correct. Yes. Correct. Correct.\n\nOkay. Okay then. I'll see if I can get them. Okay. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":9.2,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.04067573323845863},{"text":"I I thought I rang the sales department.","start":9.5199995,"end":11.78,"sentiment":"neutral","sentiment_score":-0.027617513434961438},{"text":"I was I was just wanting to inquire about your NBN plans.","start":14.724999,"end":18.265,"sentiment":"neutral","sentiment_score":-0.011249530129134655},{"text":"No.","start":25.605,"end":25.765,"sentiment":"neutral","sentiment_score":-0.2857080399990082},{"text":"No.","start":25.765,"end":25.845,"sentiment":"negative","sentiment_score":-0.3463824391365051}],"sentiment":"neutral","sentiment_score":-0.04118909630114618,"num_words":23,"start":9.2,"end":25.845},{"sentences":[{"text":"Just before my the building I live in is a new building, and it doesn't come up when you know what?","start":25.845,"end":30.89,"sentiment":"negative","sentiment_score":-0.33397766167209264},{"text":"You know 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Good morning. This is Maureen from Erto tech support. How can I assist you?\n\nChannel 1: Hi. I I thought I rang the sales department.\n\nChannel 0: Sorry?\n\nChannel 1: I was I was just wanting to inquire about your NBN plans.\n\nChannel 0: Okay. Yeah. Can I have your full address, please, for me to check?\n\nChannel 1: No. No. Just before my the building I live in is a new building, and it doesn't come up when you know what? You know when you do a search, it doesn't come up as a as an option. So the the address is Number 4 Dash A Unit 603\n\nChannel 0: Unit six\n\nChannel 1: Unit 603\n\nChannel 0: zero three. Mhmm.\n\nChannel 1: yeah. 4 Dash 8\n\nChannel 0: Four dash eight.\n\nChannel 1: Sutton, S U, T T, O N,\n\nChannel 0: Sorry?\n\nChannel 1: Sutton, S U, T T, O N.\n\nChannel 0: S U, T T, O N\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Sutton Street, Redcliffe. Do\n\nChannel 0: Reckless.\n\nChannel 1: do you\n\nChannel 0: I'm\n\nChannel 1: do you cover Queensland?\n\nChannel 0: sorry?\n\nChannel 1: Do you cover Queensland as well?\n\nChannel 0: Queensland. You mean, do we service Queensland? Yeah. We do. We just need the full address\n\nChannel 1: Yeah.\n\nChannel 0: to\n\nChannel 1: Yeah.\n\nChannel 0: double check.\n\nChannel 1: So Red Red Cliff. But it's a new building, so I don't know if it'll come up or not.\n\nChannel 0: Hang on. Let me just check.\n\nChannel 1: You need the postcode?\n\nChannel 0: Yeah. Can I have the postcode,\n\nChannel 1: 4\n\nChannel 0: please?\n\nChannel 1: 4020.\n\nChannel 0: 4020.\n\nChannel 1: Yeah.\n\nChannel 0: Let me just check. Unit 603\n\nChannel 1: Yes.\n\nChannel 0: Dash Slash 4 Dash 8 Sutton Street, Redcliffe, Queensland 4020.\n\nChannel 1: Yes. Correct.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check the address.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Okay. Hang on. Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Thank you for waiting. Upon checking, your address is not yet registered under NBN, but\n\nChannel 1: Oh,\n\nChannel 0: we\n\nChannel 1: okay.\n\nChannel 0: can request it if ever be proceeding with signing up with Airtel.\n\nChannel 1: What\n\nChannel 0: We\n\nChannel 1: what\n\nChannel 0: just\n\nChannel 1: can\n\nChannel 0: need\n\nChannel 1: you do\n\nChannel 0: some\n\nChannel 1: for?\n\nChannel 0: we can request NBN to register the address and provide\n\nChannel 1: Oh,\n\nChannel 0: a\n\nChannel 1: I\n\nChannel 0: service. Yeah.\n\nChannel 1: see.\n\nChannel 0: We'll just be needing, like, a\n\nChannel 1: Oh,\n\nChannel 0: proof of residency\n\nChannel 1: I\n\nChannel 0: at the address for\n\nChannel 1: see.\n\nChannel 0: us to proceed. Mhmm.\n\nChannel 1: Oh, did\n\nChannel 0: If\n\nChannel 1: did\n\nChannel 0: ever\n\nChannel 1: you\n\nChannel 0: you'll be signing up. Yeah.\n\nChannel 1: do you wanna email me the details or something?\n\nChannel 0: Yeah. I can email you what this NBN team is requesting.\n\nChannel 1: Yeah.\n\nChannel 0: Then once we receive it, we can process the order.\n\nChannel 1: Okay then. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: I'm a\n\nChannel 0: Yeah.\n\nChannel 1: I'll give you my email.\n\nChannel 0: Yeah. Can I have your email, please?\n\nChannel 1: Yep. Peter, p e t e r\n\nChannel 0: T e t e r. Yeah.\n\nChannel 1: m c l e o d. Peter McLeod.\n\nChannel 0: Is it o u or o d?\n\nChannel 1: No. No. L e\n\nChannel 0: O\n\nChannel 1: o\n\nChannel 0: d.\n\nChannel 1: d. M c l e o d.\n\nChannel 0: O d. Okay. Mcleod. Okay.\n\nChannel 1: Is that yeah. At\n\nChannel 0: Mhmm.\n\nChannel 1: hotmail dot com.\n\nChannel 0: @hotmail.com.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. So it's termcleod@hotmail.com.\n\nChannel 1: Yeah. Correct.\n\nChannel 0: McLeod is m c l e o d.\n\nChannel 1: Yes. Correct. Correct.\n\nChannel 0: Okay. Okay. 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Have\n\nChannel 1: Bye.\n\nChannel 0: a good day.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.96,"end":3.46,"sentiment":"neutral","sentiment_score":0.203687846660614},{"text":"Good morning.","start":3.76,"end":4.3199997,"sentiment":"positive","sentiment_score":0.4779747873544693},{"text":"This is Maureen from Erto tech support.","start":4.3199997,"end":6.8199997,"sentiment":"positive","sentiment_score":0.49427126135144916},{"text":"How can I assist you?","start":7.12,"end":8.66,"sentiment":"positive","sentiment_score":0.4406996190547943}],"sentiment":"positive","sentiment_score":0.4548689564069112,"channel":0,"num_words":15,"start":2.96,"end":8.66},{"sentences":[{"text":"Hi.","start":9.2,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.04067573323845863},{"text":"I I thought I rang the sales 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you.","start":617.92,"end":618.66,"sentiment":"positive","sentiment_score":0.4417019933462143}],"sentiment":"positive","sentiment_score":0.4417019933462143,"channel":1,"num_words":2,"start":617.92,"end":618.66},{"sentences":[{"text":"Bye.","start":618.3169,"end":618.6719,"sentiment":"neutral","sentiment_score":0.26742759346961975},{"text":"Have","start":618.6719,"end":619.0269,"sentiment":"positive","sentiment_score":0.4521639943122864}],"sentiment":"positive","sentiment_score":0.35979579389095306,"channel":0,"num_words":2,"start":618.3169,"end":619.0269},{"sentences":[{"text":"Bye.","start":618.72,"end":619.22,"sentiment":"positive","sentiment_score":0.3878864645957947}],"sentiment":"positive","sentiment_score":0.3878864645957947,"channel":1,"num_words":1,"start":618.72,"end":619.22},{"sentences":[{"text":"a good day.","start":619.0269,"end":620.0169,"sentiment":"positive","sentiment_score":0.41728823632001877}],"sentiment":"positive","sentiment_score":0.41728823632001877,"channel":0,"num_words":3,"start":619.0269,"end":620.0169}]},"summary":{"result":"success","short":"A customer calls Erto tech support to inquire about NBN plans. The representative asks for the customer's address and confirms that the address is not yet registered. The representative offers to request NBN to register the address and provide proof of residency, and the customer agrees to email the details."},"intents":{"segments":[{"text":"I was I was just wanting to inquire about your NBN plans. Okay.","start_word":25,"end_word":37,"intents":[{"intent":"Inquire about nbn plans","confidence_score":0.4370253}]},{"text":"we can request NBN to register the address and provide Oh, a I service.","start_word":301,"end_word":314,"intents":[{"intent":"Request nbn","confidence_score":0.00016302933}]},{"text":"we can request NBN to register the address and provide Oh, a I service. Yeah.","start_word":301,"end_word":315,"intents":[{"intent":"Request address registration and provide ohi service","confidence_score":0.0030917241}]},{"text":"do you wanna email me the details or something? Yeah.","start_word":348,"end_word":357,"intents":[{"intent":"Send details","confidence_score":0.010286109}]},{"text":"Then once we receive it, we can process the order. Okay then.","start_word":369,"end_word":380,"intents":[{"intent":"Process order","confidence_score":0.6904415}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.203687846660614},{"text":"Good morning. This is Maureen from Erto tech support. How can I assist you?","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.476130098104477},{"text":"Hi. I I thought I rang the sales department. Sorry? I was I was just wanting to inquire about your NBN plans. Okay. Yeah. Can I have your full address, please, for me to check? No.","start_word":15,"end_word":50,"sentiment":"neutral","sentiment_score":-0.010572909377515316},{"text":"No.","start_word":51,"end_word":51,"sentiment":"negative","sentiment_score":-0.3463824391365051},{"text":"Just before my the building I live in is a new building, and it doesn't come up when you know what? You know when you do a search, it doesn't come up as a as an option. So the the address is Number 4 Dash A Unit 603 Unit six Unit 603 zero three. Mhmm. yeah. 4 Dash 8 Four dash eight. Sutton, S U, T T, O N, Sorry? Sutton, S U, T T, O N. S U, T T, O N Yeah. Mhmm. Sutton Street, Redcliffe. Do Reckless. do you I'm do you cover Queensland? sorry? Do you cover Queensland as well? Queensland. You mean, do we service Queensland? Yeah. We do. We just need the full address Yeah. to Yeah. double check. So Red Red Cliff. But it's a new building, so I don't know if it'll come up or not. Hang on. Let me just check. You need the postcode? Yeah. Can I have the postcode, 4 please? 4020. 4020. Yeah. Let me just check. Unit 603 Yes. Dash Slash 4 Dash 8 Sutton Street, Redcliffe, Queensland 4020. Yes. Correct. Okay. Is it okay if I put you on hold? Let me just check the address. Okay. Thank you. Okay. Hang on. Hello? Hello? Yes.","start_word":52,"end_word":260,"sentiment":"neutral","sentiment_score":-0.07465798407793045},{"text":"Thank you for waiting.","start_word":261,"end_word":264,"sentiment":"positive","sentiment_score":0.41278791427612305},{"text":"Upon checking, your address is not yet registered under NBN, but Oh, we okay. can request it if ever be proceeding with signing up with Airtel. What We what just can need you do some for? we can request NBN to register the address and provide Oh, a I service. Yeah. see. We'll just be needing, like, a Oh, proof of residency I at the address for see. us to proceed. Mhmm. Oh, did If did ever you you'll be signing up. Yeah. do you wanna email me the details or something? Yeah. I can email you what this NBN team is requesting. Yeah. Then once we receive it, we can process the order. Okay then. Yeah. Mhmm. I'm a Yeah. I'll give you my email. Yeah. Can I have your email, please? Yep. Peter, p e t e r T e t e r. Yeah. m c l e o d. Peter McLeod. Is it o u or o d? No. No. L e O o d. d. M c l e o d. O d. Okay. Mcleod. Okay. Is that yeah. At Mhmm. hotmail dot com. @hotmail.com. Yeah. Okay. So it's termcleod@hotmail.com. Yeah. Correct. McLeod is m c l e o d. Yes. Correct. Correct. Okay. Okay. We'll just email you the requirements then. Okay. Okay then. I'll see if I can Mhmm. get them. Okay.","start_word":265,"end_word":492,"sentiment":"neutral","sentiment_score":0.02178523689508438},{"text":"Thank Okay. you. Thank you.","start_word":493,"end_word":497,"sentiment":"positive","sentiment_score":0.42363160848617554},{"text":"Bye.","start_word":498,"end_word":498,"sentiment":"neutral","sentiment_score":0.26742759346961975},{"text":"Have Bye. a good day.","start_word":499,"end_word":503,"sentiment":"positive","sentiment_score":0.5305984616279602}],"average":{"sentiment":"neutral","sentiment_score":0.005517514351686817}}}}