{"metadata":{"transaction_key":"deprecated","request_id":"01a0b221-00aa-74e1-b12f-8e26f5b172de","sha256":"3ec9816f276f7f232119d30ef9d577e13eaa77221fb76024ad31eaa67bc1ed50","created":"2026-09-18T01:28:23.926Z","duration":14.399938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":59,"output_tokens":59},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":59,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Good day. Good day. Good day. Hugo, mate. It's me, Rahul, calling from Techno One. Rahul calling from Techno One. Thank you, Hugo.","confidence":0.986084,"words":[{"word":"good","start":6.3999996,"end":6.56,"confidence":0.8095703,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.33730119466781616},{"word":"day","start":6.56,"end":6.72,"confidence":0.986084,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.2769635319709778},{"word":"good","start":6.72,"end":6.8799996,"confidence":0.9970703,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.31333619356155396},{"word":"day","start":6.8799996,"end":6.96,"confidence":0.99658203,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.3290780782699585},{"word":"good","start":6.96,"end":7.12,"confidence":0.92822266,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3862348794937134},{"word":"day","start":7.12,"end":7.3599997,"confidence":0.81225586,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.4207850098609924},{"word":"hugo","start":7.3599997,"end":7.6,"confidence":0.71032715,"punctuated_word":"Hugo,","sentiment":"positive","sentiment_score":0.561532735824585},{"word":"mate","start":7.6,"end":8.0,"confidence":0.9211426,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.5055009126663208},{"word":"it's","start":8.0,"end":8.32,"confidence":0.95825195,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.1752682626247406},{"word":"me","start":8.32,"end":8.639999,"confidence":0.97143555,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":0.16311562061309814},{"word":"rahul","start":8.639999,"end":9.12,"confidence":0.8967285,"punctuated_word":"Rahul,","sentiment":"neutral","sentiment_score":0.16271847486495972},{"word":"calling","start":9.12,"end":9.36,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.13571937382221222},{"word":"from","start":9.36,"end":9.599999,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1778184324502945},{"word":"techno","start":9.599999,"end":9.92,"confidence":0.96435547,"punctuated_word":"Techno","sentiment":"neutral","sentiment_score":0.19633248448371887},{"word":"one","start":9.92,"end":10.16,"confidence":0.6730957,"punctuated_word":"One.","sentiment":"neutral","sentiment_score":0.09839914739131927},{"word":"rahul","start":10.16,"end":10.639999,"confidence":0.99609375,"punctuated_word":"Rahul","sentiment":"neutral","sentiment_score":0.07487154752016068},{"word":"calling","start":10.639999,"end":10.96,"confidence":0.58496094,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.0678774043917656},{"word":"from","start":10.96,"end":11.2,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.06618346273899078},{"word":"techno","start":11.2,"end":11.599999,"confidence":1.0,"punctuated_word":"Techno","sentiment":"neutral","sentiment_score":0.07528649270534515},{"word":"one","start":11.599999,"end":11.84,"confidence":0.9890137,"punctuated_word":"One.","sentiment":"neutral","sentiment_score":0.09521522372961044},{"word":"thank","start":11.84,"end":12.0,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6799178123474121},{"word":"you","start":12.0,"end":12.16,"confidence":0.99902344,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.647497832775116},{"word":"hugo","start":12.16,"end":12.66,"confidence":1.0,"punctuated_word":"Hugo.","sentiment":"positive","sentiment_score":0.4164702296257019}],"paragraphs":{"transcript":"\nGood day. Good day. Good day. Hugo, mate. It's me, Rahul, calling from Techno One.\n\nRahul calling from Techno One. Thank you, Hugo.","paragraphs":[{"sentences":[{"text":"Good day.","start":6.3999996,"end":6.72,"sentiment":"neutral","sentiment_score":0.307132363319397},{"text":"Good day.","start":6.72,"end":6.96,"sentiment":"neutral","sentiment_score":0.3212071359157562},{"text":"Good day.","start":6.96,"end":7.3599997,"sentiment":"positive","sentiment_score":0.4035099446773529},{"text":"Hugo, mate.","start":7.3599997,"end":8.0,"sentiment":"positive","sentiment_score":0.5335168242454529},{"text":"It's me, Rahul, calling from Techno One.","start":8.0,"end":10.16,"sentiment":"neutral","sentiment_score":0.15848168517862046}],"sentiment":"neutral","sentiment_score":0.2826736221710841,"num_words":15,"start":6.3999996,"end":10.16},{"sentences":[{"text":"Rahul calling from Techno One.","start":10.16,"end":11.84,"sentiment":"neutral","sentiment_score":0.07588682621717453},{"text":"Thank you, Hugo.","start":11.84,"end":12.66,"sentiment":"positive","sentiment_score":0.5812952915827433}],"sentiment":"neutral","sentiment_score":0.26541500072926283,"num_words":8,"start":10.16,"end":12.66}]}}]},{"alternatives":[{"transcript":"The person you have called is not available. Please leave a message after the tone.","confidence":1.0,"words":[{"word":"the","start":0.71999997,"end":0.88,"confidence":0.9951172,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.456207662820816},{"word":"person","start":0.88,"end":1.1999999,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.40748560428619385},{"word":"you","start":1.1999999,"end":1.36,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4442904591560364},{"word":"have","start":1.36,"end":1.52,"confidence":0.9980469,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.4072296917438507},{"word":"called","start":1.52,"end":1.76,"confidence":1.0,"punctuated_word":"called","sentiment":"negative","sentiment_score":-0.49996840953826904},{"word":"is","start":1.76,"end":1.92,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5767059922218323},{"word":"not","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5726363062858582},{"word":"available","start":2.1599998,"end":2.6599998,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5714515447616577},{"word":"please","start":2.8799999,"end":3.1999998,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.3831360936164856},{"word":"leave","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.308459609746933},{"word":"a","start":3.36,"end":3.4399998,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.338523268699646},{"word":"message","start":3.4399998,"end":3.84,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.32069236040115356},{"word":"after","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.23294900357723236},{"word":"the","start":4.08,"end":4.16,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2832934856414795},{"word":"tone","start":4.16,"end":4.66,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.27298682928085327}],"paragraphs":{"transcript":"\nThe person you have called is not available. Please leave a message after the tone.","paragraphs":[{"sentences":[{"text":"The person you have called is not available.","start":0.71999997,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.49199695885181427},{"text":"Please leave a message after the tone.","start":2.8799999,"end":4.66,"sentiment":"neutral","sentiment_score":-0.30572009299482616}],"sentiment":"negative","sentiment_score":-0.40506775478521984,"num_words":15,"start":0.71999997,"end":4.66}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The person you have called is not available. Please leave a message after the tone.\n\nChannel 0: Good day. Good day. Good day. Hugo, mate. It's me, Rahul, calling from Techno One.\n\nRahul calling from Techno One. Thank you, Hugo.","paragraphs":[{"sentences":[{"text":"The person you have called is not available.","start":0.71999997,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.49199695885181427},{"text":"Please leave a message after the tone.","start":2.8799999,"end":4.66,"sentiment":"neutral","sentiment_score":-0.30572009299482616}],"sentiment":"negative","sentiment_score":-0.40506775478521984,"channel":1,"num_words":15,"start":0.71999997,"end":4.66},{"sentences":[{"text":"Good day.","start":6.3999996,"end":6.72,"sentiment":"neutral","sentiment_score":0.307132363319397},{"text":"Good day.","start":6.72,"end":6.96,"sentiment":"neutral","sentiment_score":0.3212071359157562},{"text":"Good day.","start":6.96,"end":7.3599997,"sentiment":"positive","sentiment_score":0.4035099446773529},{"text":"Hugo, mate.","start":7.3599997,"end":8.0,"sentiment":"positive","sentiment_score":0.5335168242454529},{"text":"It's me, Rahul, calling from Techno One.","start":8.0,"end":10.16,"sentiment":"neutral","sentiment_score":0.15848168517862046}],"sentiment":"neutral","sentiment_score":0.2826736221710841,"channel":0,"num_words":15,"start":6.3999996,"end":10.16},{"sentences":[{"text":"Rahul calling from Techno One.","start":10.16,"end":11.84,"sentiment":"neutral","sentiment_score":0.07588682621717453},{"text":"Thank you, Hugo.","start":11.84,"end":12.66,"sentiment":"positive","sentiment_score":0.5812952915827433}],"sentiment":"neutral","sentiment_score":0.26541500072926283,"channel":0,"num_words":8,"start":10.16,"end":12.66}]},"summary":{"result":"success","short":"The person you have called is not available. Please leave a message after the tone. Good day. Good day. Good day. Hugo, mate. It's me, Rahul, calling from Techno One. Rahul calling from Techno One. Thank you, Hugo."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"The person you have called is not available.","start_word":0,"end_word":7,"sentiment":"negative","sentiment_score":-0.5008252263069153},{"text":"Please leave a message after the tone. Good day. Good day.","start_word":8,"end_word":18,"sentiment":"neutral","sentiment_score":-0.05925533547997475},{"text":"Good day. Hugo, mate.","start_word":19,"end_word":22,"sentiment":"positive","sentiment_score":0.4921006262302398},{"text":"It's me, Rahul, calling from Techno One. Rahul calling from Techno One.","start_word":23,"end_word":34,"sentiment":"neutral","sentiment_score":0.12981903553009033},{"text":"Thank you, Hugo.","start_word":35,"end_word":37,"sentiment":"positive","sentiment_score":0.6064915657043457}],"average":{"sentiment":"neutral","sentiment_score":0.08928776595552089}}}}