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Let me just check the account. Hello, Shuang? Yes. Thank you for waiting. Is the router connected to the NTD box? The black box on the wall? Yeah. And at the back of the router, the other end of the cable is connected with the one port, w a n port. Okay. May I know the color of the indicator light at the router? Red? Color red? May I know the color of the indicator light at the router? No. The lights the lights at the router. There's no light at the router? Mhmm. Mhmm. Okay. What is the port at the back of the router that the cable is connected? Can you see the the cable? No. The cable. Did you plug in the yellow cable that we provided you? Yeah. How about the other end? Mhmm. On your wall, what is the is it another modem? May I know what it what is it? Is it a black box? Is it on your wall also? Mhmm. Okay. Can you see a white box on the wall? Mhmm. And next to it is the is there a black box? There's no other modem next to the white one. Mhmm. So there's a modem next to the white one? Okay. Mhmm. Is it okay if you send me a picture of your setup there for me to also check? I'm going to email you shortly, then just reply to that email. Let me just get first the image from you, the setup. Then once I review the picture, I'll check if the mhmm. If it's connected properly. So I'm going to email you shortly, then just reply to that email with a picture. Yeah. Sorry? $3,000? Okay. Hang on. Let me just check your account. Hello, Shuang? Yes. Regarding the $13 that you made the payment, I'm still confirming it to the accounts department. Is it okay if I get back to you once I heard I is it okay if I transfer you to the accounts department right now regarding that? Mhmm. Yeah. So I'm going to transfer your the call to the accounts department now to explain to you the $13.0.99. Is it okay? Yeah. And regarding your technical issue, have you received the email that I sent you? Yeah. So kindly reply to the email, the pictures. Then once received, I'll review it, then I'll get back to you to check. Okay. Thank you. 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Good morning. This is Maureen from Hertotex yeah. How can I assist you? Okay.\n\nMay I know your full name, please, for me to check the account? Mhmm. Mhmm. I can yeah. Hang on.\n\nLet me just check the account. Hello, Shuang? Yes. Thank you for waiting. Is the router connected to the NTD box?\n\nThe black box on the wall? Yeah. And at the back of the router, the other end of the cable is connected with the one port, w a n port. Okay. May I know the color of the indicator light at the router?\n\nRed? Color red? May I know the color of the indicator light at the router? No. The lights the lights at the router.\n\nThere's no light at the router? Mhmm. Mhmm. Okay. What is the port at the back of the router that the cable is connected?\n\nCan you see the the cable? No. The cable. Did you plug in the yellow cable that we provided you? Yeah.\n\nHow about the other end? Mhmm. On your wall, what is the is it another modem? May I know what it what is it? Is it a black box?\n\nIs it on your wall also? Mhmm. Okay. Can you see a white box on the wall? Mhmm.\n\nAnd next to it is the is there a black box? There's no other modem next to the white one. Mhmm. So there's a modem next to the white one? Okay.\n\nMhmm. Is it okay if you send me a picture of your setup there for me to also check? I'm going to email you shortly, then just reply to that email. Let me just get first the image from you, the setup. Then once I review the picture, I'll check if the mhmm.\n\nIf it's connected properly. So I'm going to email you shortly, then just reply to that email with a picture. Yeah. Sorry? $3,000?\n\nOkay. Hang on. Let me just check your account. Hello, Shuang? Yes.\n\nRegarding the $13 that you made the payment, I'm still confirming it to the accounts department. Is it okay if I get back to you once I heard I is it okay if I transfer you to the accounts department right now regarding that? Mhmm. Yeah. So I'm going to transfer your the call to the accounts department now to explain to you the $13.0.99.\n\nIs it okay? Yeah. And regarding your technical issue, have you received the email that I sent you? Yeah. So kindly reply to the email, the pictures.\n\nThen once received, I'll review it, then I'll get back to you to check. Okay. Thank you. 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Shuang?","start":114.63,"end":115.61,"sentiment":"neutral","sentiment_score":0.03659062273800373},{"text":"Yes.","start":117.03,"end":117.53,"sentiment":"neutral","sentiment_score":0.2044340968132019},{"text":"Thank you for waiting.","start":117.59,"end":118.729996,"sentiment":"positive","sentiment_score":0.4272196292877197},{"text":"Is the router connected to the NTD box?","start":119.03,"end":121.93,"sentiment":"neutral","sentiment_score":0.07908941619098186}],"sentiment":"neutral","sentiment_score":0.13254465180493535,"num_words":21,"start":52.085,"end":121.93},{"sentences":[{"text":"The black box on the wall?","start":125.265,"end":127.045,"sentiment":"neutral","sentiment_score":-0.004977336153388023},{"text":"Yeah.","start":129.585,"end":130.085,"sentiment":"neutral","sentiment_score":0.016738850623369217},{"text":"And at the back of the router, the other end of the cable is connected with the one port, w a n port.","start":130.145,"end":137.43,"sentiment":"neutral","sentiment_score":0.011451044970232508},{"text":"Okay.","start":141.26999,"end":141.76999,"sentiment":"neutral","sentiment_score":0.001411144621670246},{"text":"May I know the color of the indicator light at the router?","start":142.06999,"end":148.73,"sentiment":"neutral","sentiment_score":-0.03410517005249858}],"sentiment":"neutral","sentiment_score":-0.0036651634416261384,"num_words":43,"start":125.265,"end":148.73},{"sentences":[{"text":"Red?","start":153.055,"end":153.375,"sentiment":"neutral","sentiment_score":-0.03541732579469681},{"text":"Color red?","start":153.375,"end":154.83499,"sentiment":"neutral","sentiment_score":-0.04193876311182976},{"text":"May I know the color of the indicator light at the router?","start":159.295,"end":162.675,"sentiment":"neutral","sentiment_score":-0.05287923819075028},{"text":"No.","start":171.05,"end":171.45001,"sentiment":"neutral","sentiment_score":-0.15135592222213745},{"text":"The lights the lights at the router.","start":171.45001,"end":175.15001,"sentiment":"neutral","sentiment_score":-0.09925852396658488}],"sentiment":"neutral","sentiment_score":-0.06956570870850397,"num_words":23,"start":153.055,"end":175.15001},{"sentences":[{"text":"There's no light at the router?","start":191.745,"end":193.285,"sentiment":"neutral","sentiment_score":-0.20848789562781653},{"text":"Mhmm.","start":207.255,"end":207.755,"sentiment":"neutral","sentiment_score":-0.1904450356960297},{"text":"Mhmm.","start":219.335,"end":219.57501,"sentiment":"neutral","sentiment_score":0.011347929015755652},{"text":"Okay.","start":219.57501,"end":220.05,"sentiment":"neutral","sentiment_score":0.027855001389980316},{"text":"What is the port at the back of the router that the cable is connected?","start":222.61,"end":228.07,"sentiment":"neutral","sentiment_score":0.017857620120048524}],"sentiment":"neutral","sentiment_score":-0.047262715719019376,"num_words":24,"start":191.745,"end":228.07},{"sentences":[{"text":"Can you see the the cable?","start":232.69,"end":234.63,"sentiment":"neutral","sentiment_score":0.0020857048220932484},{"text":"No.","start":240.165,"end":240.665,"sentiment":"neutral","sentiment_score":-0.11356131732463837},{"text":"The cable.","start":240.885,"end":241.625,"sentiment":"neutral","sentiment_score":-0.1027846485376358},{"text":"Did you plug in the yellow cable that we provided you?","start":242.005,"end":246.585,"sentiment":"neutral","sentiment_score":-0.01293829083442688},{"text":"Yeah.","start":261.835,"end":262.335,"sentiment":"neutral","sentiment_score":-0.0015668943524360657}],"sentiment":"neutral","sentiment_score":-0.021452594238022964,"num_words":21,"start":232.69,"end":262.335},{"sentences":[{"text":"How about the other 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also?","start":311.78,"end":315.72,"sentiment":"neutral","sentiment_score":-0.007298758874336879},{"text":"Mhmm.","start":326.45502,"end":326.535,"sentiment":"neutral","sentiment_score":-0.04296322539448738},{"text":"Okay.","start":326.535,"end":327.035,"sentiment":"neutral","sentiment_score":-0.02884545922279358},{"text":"Can you see a white box on the wall?","start":329.255,"end":332.56,"sentiment":"neutral","sentiment_score":-0.04537764439980189},{"text":"Mhmm.","start":339.66,"end":340.16,"sentiment":"neutral","sentiment_score":-0.028084419667720795}],"sentiment":"neutral","sentiment_score":-0.030671358729402225,"num_words":18,"start":311.78,"end":340.16},{"sentences":[{"text":"And next to it is the is there a black box?","start":340.22,"end":344.145,"sentiment":"neutral","sentiment_score":-0.05110443180257624},{"text":"There's no other modem next to the white one.","start":350.065,"end":355.925,"sentiment":"neutral","sentiment_score":-0.14475153221024406},{"text":"Mhmm.","start":363.27,"end":363.77,"sentiment":"neutral","sentiment_score":-0.01429682783782482},{"text":"So there's a modem next to the white one?","start":371.27,"end":376.51498,"sentiment":"neutral","sentiment_score":-0.04184401945935355},{"text":"Okay.","start":386.25497,"end":386.75497,"sentiment":"neutral","sentiment_score":-0.0813927948474884}],"sentiment":"neutral","sentiment_score":-0.07539349475935582,"num_words":31,"start":340.22,"end":386.75497},{"sentences":[{"text":"Mhmm.","start":391.44,"end":391.94,"sentiment":"neutral","sentiment_score":0.023607103154063225},{"text":"Is it okay if you send me a picture of your setup there for me to also check?","start":392.0,"end":397.38,"sentiment":"neutral","sentiment_score":0.08505602367222309},{"text":"I'm going to email you shortly, then just reply to that email.","start":398.56,"end":403.7,"sentiment":"neutral","sentiment_score":0.11484667720894019},{"text":"Let me just get first the image from you, the setup.","start":430.15002,"end":435.745,"sentiment":"neutral","sentiment_score":0.04716293208978393},{"text":"Then once I review the picture, I'll check if the mhmm.","start":435.805,"end":443.985,"sentiment":"neutral","sentiment_score":0.05160436762327498}],"sentiment":"neutral","sentiment_score":0.07583426325669829,"num_words":53,"start":391.44,"end":443.985},{"sentences":[{"text":"If it's connected properly.","start":445.085,"end":446.625,"sentiment":"neutral","sentiment_score":0.18406082317233086},{"text":"So I'm going to email you shortly, then just reply to that email with a picture.","start":447.97,"end":453.27002,"sentiment":"neutral","sentiment_score":0.13272292027249932},{"text":"Yeah.","start":455.49002,"end":455.99002,"sentiment":"neutral","sentiment_score":0.022710252553224564},{"text":"Sorry?","start":463.29498,"end":463.79498,"sentiment":"neutral","sentiment_score":-0.1086295247077942},{"text":"$3,000?","start":468.975,"end":470.035,"sentiment":"neutral","sentiment_score":-0.04018021374940872}],"sentiment":"neutral","sentiment_score":0.11885697961501453,"num_words":23,"start":445.085,"end":470.035},{"sentences":[{"text":"Okay.","start":472.335,"end":472.815,"sentiment":"neutral","sentiment_score":0.025457993149757385},{"text":"Hang on.","start":472.815,"end":473.13498,"sentiment":"neutral","sentiment_score":0.023245831951498985},{"text":"Let me just check your account.","start":473.13498,"end":477.58,"sentiment":"neutral","sentiment_score":0.049026189371943474},{"text":"Hello, Shuang?","start":636.925,"end":637.90497,"sentiment":"neutral","sentiment_score":0.05467616394162178},{"text":"Yes.","start":640.045,"end":640.545,"sentiment":"neutral","sentiment_score":0.23582422733306885}],"sentiment":"neutral","sentiment_score":0.059273612375060715,"num_words":12,"start":472.335,"end":640.545},{"sentences":[{"text":"Regarding the $13 that you made the payment, I'm still confirming it to the accounts department.","start":640.765,"end":647.4,"sentiment":"neutral","sentiment_score":0.23025397770106792},{"text":"Is it okay if I get back to you once I heard I is it okay if I transfer you to the accounts department right now regarding that?","start":648.18005,"end":660.915,"sentiment":"neutral","sentiment_score":0.1198226734995842},{"text":"Mhmm.","start":679.82996,"end":680.14996,"sentiment":"neutral","sentiment_score":-0.0038454802706837654},{"text":"Yeah.","start":680.14996,"end":680.55,"sentiment":"neutral","sentiment_score":0.019255710765719417},{"text":"So I'm going to transfer your the call to the accounts department now to explain to you the $13.0.99.","start":680.55,"end":690.505,"sentiment":"neutral","sentiment_score":0.047896429308150947}],"sentiment":"neutral","sentiment_score":0.12253139828546689,"num_words":65,"start":640.765,"end":690.505},{"sentences":[{"text":"Is it okay?","start":690.805,"end":691.705,"sentiment":"neutral","sentiment_score":0.056619775791962944},{"text":"Yeah.","start":693.285,"end":693.785,"sentiment":"neutral","sentiment_score":0.016048578545451164},{"text":"And regarding your technical issue, have you received the email that I sent you?","start":693.845,"end":699.91,"sentiment":"neutral","sentiment_score":-0.012509508856705256},{"text":"Yeah.","start":702.45,"end":702.93,"sentiment":"neutral","sentiment_score":0.0922512263059616},{"text":"So kindly reply to the email, the pictures.","start":702.93,"end":706.15,"sentiment":"neutral","sentiment_score":0.13800663966685534}],"sentiment":"neutral","sentiment_score":0.04470663428030632,"num_words":27,"start":690.805,"end":706.15},{"sentences":[{"text":"Then once received, I'll review it, then I'll get back to you to check.","start":706.93,"end":711.75,"sentiment":"neutral","sentiment_score":0.09565310126968793},{"text":"Okay.","start":712.58093,"end":712.98096,"sentiment":"neutral","sentiment_score":0.2449771612882614},{"text":"Thank you.","start":712.98096,"end":713.621,"sentiment":"positive","sentiment_score":0.3893354535102844},{"text":"Bye for now.","start":713.621,"end":714.52094,"sentiment":"neutral","sentiment_score":-0.030643535157044727}],"sentiment":"neutral","sentiment_score":0.11354304403066635,"num_words":20,"start":706.93,"end":714.52094}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. Hello. Hi. Good morning. This is Trung. So I did receive the router and the connect the the router is in my in my house. But when I connect to that and there's there was no Internet. So can I know what the reason or what's the next step? My yep. My full name is strong. Yeah. The first name is Shuangh, s h u a n g. And last name is yep. You got it? Yep. Hello. Good morning. Yep. Yep. Yep. Sorry. The root rooted The rooted type? Sorry. What what that? I don't know what that is that the prototype, the product model? Mine? Yeah. Where's the light? Where is I don't know where to find. I can so I can't see the light. Yeah. I can't see the light in my router, but I can't research the the Internet in my computer because they also show the five g in my computer. I can research. I can connect, but there are no Internet show on my on my on my computer. Barcode? It's l l l outer outer five g. Yellow keyboard. Yes. Uh-oh. I know what the keyboard is W a m. Is that is that right? Is that right? Other end? No. No other end. Just w a m and on my wall. No. No black box. Oh oh, I think so. Yeah. Yeah. Yeah. Let me double check. I think I have another one on my garage. Let me double check. Yeah. On my garage. Yes. I have another one that is long have not worked. Is that this? Why Yeah. Why is that Langham Networks? What box is it? Yeah. Yes. That light is on. The white small box. That's also the light hand networks. I don't know what that's, but that's in my home in my townhouse. I don't know what that so I need to connect with this black box? I can take I can take a picture. Do you have a guide? Because I just have a router, but there are no warranty books. There are no any connection material, no guidebooks. So I don't know how to connect that. So can I give me the the guidebooks of this router so I can do that? Okay. Okay. Sure. I'll check the I'll check the okay. Okay. Sure. Can I know I just paid the $13? What is it? Can I know what that? I just paid the $13. Can I know what is that? Yeah. Yeah. Hi. Good morning. So, yeah, I got the email. So can I know I just I just talk about because I got the invoice? They will be $13.99. So I don't know what is it. Okay. Mhmm. Okay. Yeah. Yeah. I got it. Mhmm. Okay. Sure. Okay. Thank you. 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Yeah. Hello. Hi. Good morning.\n\nThis is Trung. So I did receive the router and the connect the the router is in my in my house. But when I connect to that and there's there was no Internet. So can I know what the reason or what's the next step? My yep.\n\nMy full name is strong. Yeah. The first name is Shuangh, s h u a n g. And last name is yep. You got it?\n\nYep. Hello. Good morning. Yep. Yep.\n\nYep. Sorry. The root rooted The rooted type? Sorry. What what that?\n\nI don't know what that is that the prototype, the product model? Mine? Yeah. Where's the light? Where is I don't know where to find.\n\nI can so I can't see the light. Yeah. I can't see the light in my router, but I can't research the the Internet in my computer because they also show the five g in my computer. I can research. I can connect, but there are no Internet show on my on my on my computer.\n\nBarcode? It's l l l outer outer five g. Yellow keyboard. Yes. Uh-oh.\n\nI know what the keyboard is W a m. Is that is that right? Is that right? Other end? No.\n\nNo other end. Just w a m and on my wall. No. No black box. Oh oh, I think so.\n\nYeah. Yeah. Yeah. Let me double check. I think I have another one on my garage.\n\nLet me double check. Yeah. On my garage. Yes. I have another one that is long have not worked.\n\nIs that this? Why Yeah. Why is that Langham Networks? What box is it? Yeah.\n\nYes. That light is on. The white small box. That's also the light hand networks. I don't know what that's, but that's in my home in my townhouse.\n\nI don't know what that so I need to connect with this black box? I can take I can take a picture. Do you have a guide? Because I just have a router, but there are no warranty books. There are no any connection material, no guidebooks.\n\nSo I don't know how to connect that. So can I give me the the guidebooks of this router so I can do that? Okay. Okay. Sure.\n\nI'll check the I'll check the okay. Okay. Sure. Can I know I just paid the $13? 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the I'll check the okay.","start":442.00998,"end":444.75,"sentiment":"neutral","sentiment_score":0.06240549044949668},{"text":"Okay.","start":453.935,"end":454.435,"sentiment":"neutral","sentiment_score":0.05614224076271057},{"text":"Sure.","start":454.495,"end":454.975,"sentiment":"neutral","sentiment_score":0.05350051820278168},{"text":"Can I know I just paid the $13?","start":454.975,"end":458.755,"sentiment":"neutral","sentiment_score":0.013940101023763418},{"text":"What is it?","start":458.975,"end":459.695,"sentiment":"neutral","sentiment_score":-0.04055234914024671}],"sentiment":"neutral","sentiment_score":0.02681724764406681,"num_words":20,"start":442.00998,"end":459.695},{"sentences":[{"text":"Can I know what that?","start":459.695,"end":460.83,"sentiment":"neutral","sentiment_score":-0.06919113770127297},{"text":"I just paid the $13.","start":464.75,"end":467.56998,"sentiment":"neutral","sentiment_score":-0.08400034159421921},{"text":"Can I know what is that?","start":468.83,"end":470.59,"sentiment":"neutral","sentiment_score":-0.07302309634784858},{"text":"Yeah.","start":470.59,"end":471.09,"sentiment":"neutral","sentiment_score":0.006719760596752167},{"text":"Yeah.","start":638.3,"end":638.7,"sentiment":"neutral","sentiment_score":0.09321053326129912}],"sentiment":"neutral","sentiment_score":-0.06134253781702784,"num_words":18,"start":459.695,"end":638.7},{"sentences":[{"text":"Hi.","start":638.7,"end":639.02,"sentiment":"neutral","sentiment_score":0.22322770953178409},{"text":"Good morning.","start":639.02,"end":639.76,"sentiment":"positive","sentiment_score":0.3573871999979019},{"text":"So, yeah, I got the email.","start":664.01495,"end":665.855,"sentiment":"neutral","sentiment_score":0.021279804098109405},{"text":"So can I know I just I just talk about because I got the invoice?","start":665.855,"end":671.8,"sentiment":"neutral","sentiment_score":-0.009668071319659551},{"text":"They will be $13.99.","start":672.34,"end":676.44,"sentiment":"neutral","sentiment_score":-0.09648839198052883}],"sentiment":"neutral","sentiment_score":0.019096653442829847,"num_words":28,"start":638.7,"end":676.44},{"sentences":[{"text":"So I don't know what is it.","start":677.06,"end":678.92004,"sentiment":"neutral","sentiment_score":-0.17826436247144425},{"text":"Okay.","start":692.11505,"end":692.61505,"sentiment":"neutral","sentiment_score":0.02519087865948677},{"text":"Mhmm.","start":697.13,"end":697.63,"sentiment":"neutral","sentiment_score":-0.018188444897532463},{"text":"Okay.","start":700.09,"end":700.49005,"sentiment":"neutral","sentiment_score":0.027849838137626648},{"text":"Yeah.","start":700.49005,"end":700.65,"sentiment":"neutral","sentiment_score":0.040252454578876495}],"sentiment":"neutral","sentiment_score":-0.10661325552924113,"num_words":11,"start":677.06,"end":700.65},{"sentences":[{"text":"Yeah.","start":700.65,"end":700.89,"sentiment":"neutral","sentiment_score":0.058852508664131165},{"text":"I got 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you.","start":712.60504,"end":713.425,"sentiment":"positive","sentiment_score":0.48945823311805725},{"text":"Bye.","start":714.765,"end":715.265,"sentiment":"neutral","sentiment_score":-0.08302634209394455}],"sentiment":"neutral","sentiment_score":0.2607924062758684,"num_words":4,"start":712.125,"end":715.265}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Hertotex\n\nChannel 1: Hello?\n\nChannel 0: yeah. How\n\nChannel 1: Yeah.\n\nChannel 0: can I\n\nChannel 1: Hello.\n\nChannel 0: assist you?\n\nChannel 1: Hi. Good morning. This is Trung. So I did receive the router and the connect the the router is in my in my house. But when I connect to that and there's there was no Internet.\n\nSo can I know what the reason or what's the next step?\n\nChannel 0: Okay. May I know your full name, please, for me to check\n\nChannel 1: My\n\nChannel 0: the account?\n\nChannel 1: yep. My full name is strong. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: The first name is Shuangh, s h u a\n\nChannel 0: Mhmm.\n\nChannel 1: n g. And last\n\nChannel 0: I can\n\nChannel 1: name is yep. You got it?\n\nChannel 0: yeah. Hang on. Let me just check the account.\n\nChannel 1: Yep.\n\nChannel 0: Hello, Shuang?\n\nChannel 1: Hello. Good morning.\n\nChannel 0: Yes. Thank you for waiting. Is the router connected to the NTD box? The black box on the wall?\n\nChannel 1: Yep. Yep.\n\nChannel 0: Yeah. And at the back of the router, the other end of the cable is connected with the one port, w a n port.\n\nChannel 1: Yep.\n\nChannel 0: Okay. May I know the color of the indicator light\n\nChannel 1: Sorry. The root\n\nChannel 0: at the router?\n\nChannel 1: rooted The rooted type?\n\nChannel 0: Red? Color red?\n\nChannel 1: Sorry. What what that?\n\nChannel 0: May I know the color of the indicator light at the router?\n\nChannel 1: I don't know what that is that the prototype, the product model?\n\nChannel 0: No. The lights the\n\nChannel 1: Mine?\n\nChannel 0: lights at the router.\n\nChannel 1: Yeah. Where's the light? Where is I don't know where to find. I can so I can't see the light.\n\nChannel 0: There's no light at the router?\n\nChannel 1: Yeah. I can't see the light in my router, but I can't research the the Internet in my computer because they also show\n\nChannel 0: Mhmm.\n\nChannel 1: the five g in my computer. I can research. I can connect, but there are no Internet show on my on my on my computer.\n\nChannel 0: Mhmm. Okay. What is the port at the back of the router that the cable is connected?\n\nChannel 1: Barcode? It's l\n\nChannel 0: Can you see\n\nChannel 1: l\n\nChannel 0: the the\n\nChannel 1: l\n\nChannel 0: cable?\n\nChannel 1: outer outer five g.\n\nChannel 0: No. The cable. Did you plug in the yellow cable that\n\nChannel 1: Yellow\n\nChannel 0: we provided\n\nChannel 1: keyboard.\n\nChannel 0: you?\n\nChannel 1: Yes. Uh-oh. I know what the keyboard is W a m. Is that is that right? Is that right?\n\nChannel 0: Yeah. How about the other end?\n\nChannel 1: Other end? No. No other end. Just w a m and on my wall.\n\nChannel 0: Mhmm. On your wall, what is the is it another modem?\n\nChannel 1: No.\n\nChannel 0: May I know what it what is it? Is it a black box?\n\nChannel 1: No black box. Oh oh, I think so. Yeah. Yeah. Yeah.\n\nLet me double check. I think I have another one on my garage. Let me double check.\n\nChannel 0: Is it on your wall\n\nChannel 1: Yeah.\n\nChannel 0: also?\n\nChannel 1: On my garage. Yes. I have another one that is long have not worked. Is that this?\n\nChannel 0: Mhmm. Okay. Can you see a white box on the wall?\n\nChannel 1: Why Yeah. Why is that Langham Networks?\n\nChannel 0: Mhmm. And next to it is the is there a black box?\n\nChannel 1: What box is it?\n\nChannel 0: There's no other modem next to the white one.\n\nChannel 1: Yeah. Yes. That light is on.\n\nChannel 0: Mhmm.\n\nChannel 1: The white small box. That's also the light hand networks.\n\nChannel 0: So there's a modem next to the white one?\n\nChannel 1: I don't know what that's, but that's in my home in my townhouse. I don't know what that so I need\n\nChannel 0: Okay.\n\nChannel 1: to connect with this black box?\n\nChannel 0: Mhmm. Is it okay if you send me a picture of your setup there for me to also check? I'm going to email you shortly, then just reply to that email.\n\nChannel 1: I can take I can take a picture. Do you have a guide? Because I just have a router, but there are no warranty books. There are no any connection material, no guidebooks. So I don't know how to connect that.\n\nSo can I give me the the guidebooks of this router so I can do that?\n\nChannel 0: Let me just get first the image from you, the setup. Then once I review the picture,\n\nChannel 1: Okay. Okay.\n\nChannel 0: I'll\n\nChannel 1: Sure.\n\nChannel 0: check\n\nChannel 1: I'll check\n\nChannel 0: if\n\nChannel 1: the I'll\n\nChannel 0: the\n\nChannel 1: check the\n\nChannel 0: mhmm.\n\nChannel 1: okay.\n\nChannel 0: If it's connected properly. So I'm going to email you shortly, then just reply to that email with a picture.\n\nChannel 1: Okay. Sure. Can I know\n\nChannel 0: Yeah.\n\nChannel 1: I just paid the $13? What is it? Can I know what that?\n\nChannel 0: Sorry?\n\nChannel 1: I just paid the $13. Can\n\nChannel 0: $3,000?\n\nChannel 1: I know what is that? Yeah.\n\nChannel 0: Okay. Hang on. Let me just check your account. Hello, Shuang?\n\nChannel 1: Yeah. Hi. Good morning.\n\nChannel 0: Yes. Regarding the $13 that you made the payment, I'm still confirming it to the accounts department. Is it okay if I get back to you once I heard I is it okay if I transfer you to the accounts department right now regarding that?\n\nChannel 1: So, yeah, I got the email. So can I know I just I just talk about because I got the invoice? They will be $13.99. So I don't know what is it.\n\nChannel 0: Mhmm. Yeah. So I'm going to transfer your the call to the accounts department now to explain to you the $13.0.99. Is it okay?\n\nChannel 1: Okay.\n\nChannel 0: Yeah. And regarding your technical issue,\n\nChannel 1: Mhmm.\n\nChannel 0: have you received the email that I sent you?\n\nChannel 1: Okay. Yeah. Yeah. I got it.\n\nChannel 0: Yeah. So kindly reply to the email, the pictures.\n\nChannel 1: Mhmm.\n\nChannel 0: Then once received, I'll review it, then I'll get back to you\n\nChannel 1: Okay.\n\nChannel 0: to check.\n\nChannel 1: Sure. Okay.\n\nChannel 0: Okay.\n\nChannel 1: Thank you.\n\nChannel 0: Thank you. Bye for now.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.56,"sentiment":"neutral","sentiment_score":0.06656743586063385},{"text":"Good morning.","start":2.56,"end":3.28,"sentiment":"neutral","sentiment_score":0.24793396890163422},{"text":"This is Maureen from 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Trung.","start":9.679999,"end":10.74,"sentiment":"neutral","sentiment_score":0.06830356021722157},{"text":"So I did receive the router and the connect the the router is in my in my house.","start":10.88,"end":18.395,"sentiment":"neutral","sentiment_score":-0.009751374108923806},{"text":"But when I connect to that and there's there was no Internet.","start":18.935,"end":24.635,"sentiment":"neutral","sentiment_score":-0.3062943182885647}],"sentiment":"neutral","sentiment_score":-0.09083776817553574,"channel":1,"num_words":36,"start":8.639999,"end":24.635},{"sentences":[{"text":"So can I know what the reason or what's the next step?","start":24.855,"end":28.93,"sentiment":"neutral","sentiment_score":-0.1271395025153955}],"sentiment":"neutral","sentiment_score":-0.1271395025153955,"channel":1,"num_words":12,"start":24.855,"end":28.93},{"sentences":[{"text":"Okay.","start":31.130001,"end":31.630001,"sentiment":"neutral","sentiment_score":-0.009061571210622787},{"text":"May I know your full 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Shuang?","start":636.925,"end":637.90497,"sentiment":"neutral","sentiment_score":0.05467616394162178}],"sentiment":"neutral","sentiment_score":0.043223556469787254,"channel":0,"num_words":11,"start":472.335,"end":637.90497},{"sentences":[{"text":"Yeah.","start":638.3,"end":638.7,"sentiment":"neutral","sentiment_score":0.09321053326129912},{"text":"Hi.","start":638.7,"end":639.02,"sentiment":"neutral","sentiment_score":0.22322770953178409},{"text":"Good morning.","start":639.02,"end":639.76,"sentiment":"positive","sentiment_score":0.3573871999979019}],"sentiment":"neutral","sentiment_score":0.25780316069722176,"channel":1,"num_words":4,"start":638.3,"end":639.76},{"sentences":[{"text":"Yes.","start":640.045,"end":640.545,"sentiment":"neutral","sentiment_score":0.23582422733306885},{"text":"Regarding the $13 that you made the payment, I'm still confirming it to the accounts department.","start":640.765,"end":647.4,"sentiment":"neutral","sentiment_score":0.23025397770106792},{"text":"Is it okay if I get back to you once I heard I is it okay if I transfer you to the accounts department right now regarding that?","start":648.18005,"end":660.915,"sentiment":"neutral","sentiment_score":0.1198226734995842}],"sentiment":"neutral","sentiment_score":0.16166494952307808,"channel":0,"num_words":45,"start":640.045,"end":660.915},{"sentences":[{"text":"So, yeah, I got the email.","start":664.01495,"end":665.855,"sentiment":"neutral","sentiment_score":0.021279804098109405},{"text":"So can I know I just I just talk about because I got the invoice?","start":665.855,"end":671.8,"sentiment":"neutral","sentiment_score":-0.009668071319659551},{"text":"They will be $13.99.","start":672.34,"end":676.44,"sentiment":"neutral","sentiment_score":-0.09648839198052883},{"text":"So I don't know what is 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okay?","start":690.805,"end":691.705,"sentiment":"neutral","sentiment_score":0.056619775791962944}],"sentiment":"neutral","sentiment_score":0.04563757144690802,"channel":0,"num_words":24,"start":679.82996,"end":691.705},{"sentences":[{"text":"Okay.","start":692.11505,"end":692.61505,"sentiment":"neutral","sentiment_score":0.02519087865948677}],"sentiment":"neutral","sentiment_score":0.02519087865948677,"channel":1,"num_words":1,"start":692.11505,"end":692.61505},{"sentences":[{"text":"Yeah.","start":693.285,"end":693.785,"sentiment":"neutral","sentiment_score":0.016048578545451164},{"text":"And regarding your technical 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you?","start":697.33,"end":699.91,"sentiment":"neutral","sentiment_score":-0.004659392353561189}],"sentiment":"neutral","sentiment_score":-0.004659392353561189,"channel":0,"num_words":9,"start":697.33,"end":699.91},{"sentences":[{"text":"Okay.","start":700.09,"end":700.49005,"sentiment":"neutral","sentiment_score":0.027849838137626648},{"text":"Yeah.","start":700.49005,"end":700.65,"sentiment":"neutral","sentiment_score":0.040252454578876495},{"text":"Yeah.","start":700.65,"end":700.89,"sentiment":"neutral","sentiment_score":0.058852508664131165},{"text":"I got it.","start":700.89,"end":701.63,"sentiment":"neutral","sentiment_score":0.08932025730609894}],"sentiment":"neutral","sentiment_score":0.06581926221648852,"channel":1,"num_words":6,"start":700.09,"end":701.63},{"sentences":[{"text":"Yeah.","start":702.45,"end":702.93,"sentiment":"neutral","sentiment_score":0.0922512263059616},{"text":"So kindly reply to the email, the 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The representative, Maureen, asks for Shzik's account information and guides her through troubleshooting the router and internet connection. Maureen also asks for a picture of the setup and confirms that the customer made a payment of $13.99. She transfers Shzik to the accounts department to provide further assistance with her technical issues."},"intents":{"segments":[{"text":"May I know your full name, please, for me to check My the account?","start_word":66,"end_word":79,"intents":[{"intent":"Request information","confidence_score":0.02230666}]},{"text":"What is the port at the back of the router that the cable is connected? Barcode?","start_word":308,"end_word":323,"intents":[{"intent":"Report problem with cable","confidence_score":0.00067490916},{"intent":"Request technical assistance","confidence_score":0.0024926362}]},{"text":"Why is that Langham Networks?","start_word":483,"end_word":487,"intents":[{"intent":"Verify service model","confidence_score":3.5107115e-7}]},{"text":"Is it okay if you send me a picture of your setup there for me to also check?","start_word":568,"end_word":585,"intents":[{"intent":"Request confirmation","confidence_score":0.021312172}]},{"text":"Is it okay if you send me a picture of your setup there for me to also check? I'm going to email you shortly, then just reply to that email. I can take I can take a picture.","start_word":568,"end_word":605,"intents":[{"intent":"Request picture","confidence_score":0.017412418}]},{"text":"Because I just have a router, but there are no warranty books. There are no any connection material, no guidebooks. So I don't know how to connect that. So can I give me the the guidebooks of this router so I can do that?","start_word":611,"end_word":654,"intents":[{"intent":"Asking for guidebooks","confidence_score":0.000549296}]},{"text":"Let me just get first the image from you, the setup. Then once I review the picture, Okay.","start_word":655,"end_word":672,"intents":[{"intent":"Checking picture","confidence_score":0.16457552}]},{"text":"check I'll check if the I'll the check the mhmm. okay.","start_word":676,"end_word":686,"intents":[{"intent":"Checking email","confidence_score":0.025225554}]},{"text":"I just paid the $13? What is it?","start_word":713,"end_word":720,"intents":[{"intent":"Confirming payment","confidence_score":0.6823888}]},{"text":"So I'm going to transfer your the call to the accounts department now to explain to you the $13.0.99. Is it okay? Okay.","start_word":834,"end_word":856,"intents":[{"intent":"Transferring call to accounts department","confidence_score":0.21056178}]},{"text":"And regarding your technical issue, Mhmm. have you received the email that I sent you? Okay.","start_word":858,"end_word":873,"intents":[{"intent":"Resolving technical issue","confidence_score":0.0066982037},{"intent":"Requesting technical assistance","confidence_score":0.1121198}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Hertotex Hello? yeah. How Yeah. can I assist Hello. you? Hi. Good morning. This is Trung. So I did receive the router and the connect the the router is in my in my house. But when I connect to that and there's there was no Internet. So can I know what the reason or what's the next step? Okay. May I know your full name, please, for me to check My the account? yep. My full name is strong. Yeah. Mhmm. The first name is Shuangh, s h u a Mhmm. n g. And last I can name is yep. You got it? yeah. Hang on. Let me just check the account. Yep. Hello, Shuang? Hello. Good morning. Yes.","start_word":0,"end_word":125,"sentiment":"neutral","sentiment_score":0.008324149996042252},{"text":"Thank you for waiting.","start_word":126,"end_word":129,"sentiment":"positive","sentiment_score":0.4312148094177246},{"text":"Is the router connected to the NTD box? The black box on the wall? Yep. Yep. Yeah. And at the back of the router, the other end of the cable is connected with the one port, w a n port. Yep. Okay. May I know the color of the indicator light Sorry. The root at the router? rooted The rooted type? Red? Color red? Sorry. What what that? May I know the color of the indicator light at the router? I don't know what that is that the prototype, the product model? No. The lights the Mine? lights at the router. Yeah. Where's the light? Where is I don't know where to find. I can so I can't see the light. There's no light at the router? Yeah. I can't see the light in my router, but I can't research the the Internet in my computer because they also show Mhmm. the five g in my computer. I can research. I can connect, but there are no Internet show on my on my on my computer. Mhmm. Okay. What is the port at the back of the router that the cable is connected? Barcode? It's l Can you see l the the l cable? outer outer five g. No. The cable. Did you plug in the yellow cable that Yellow we provided keyboard. you? Yes. Uh-oh. I know what the keyboard is W a m. Is that is that right? Is that right? Yeah. How about the other end? Other end? No. No other end. Just w a m and on my wall. Mhmm. On your wall, what is the is it another modem? No. May I know what it what is it? Is it a black box? No black box. Oh oh, I think so. Yeah. Yeah. Yeah. Let me double check. I think I have another one on my garage. Let me double check. Is it on your wall Yeah. also? On my garage. Yes. I have another one that is long have not worked. Is that this? Mhmm. Okay. Can you see a white box on the wall? Why Yeah. Why is that Langham Networks? Mhmm. And next to it is the is there a black box? What box is it? There's no other modem next to the white one. Yeah. Yes. That light is on. Mhmm. The white small box. That's also the light hand networks. So there's a modem next to the white one? I don't know what that's, but that's in my home in my townhouse. I don't know what that so I need Okay. to connect with this black box? Mhmm. Is it okay if you send me a picture of your setup there for me to also check? I'm going to email you shortly, then just reply to that email. I can take I can take a picture. Do you have a guide? Because I just have a router, but there are no warranty books. There are no any connection material, no guidebooks. So I don't know how to connect that. So can I give me the the guidebooks of this router so I can do that? Let me just get first the image from you, the setup. Then once I review the picture, Okay. Okay. I'll Sure. check I'll check if the I'll the check the mhmm. okay. If it's connected properly. So I'm going to email you shortly, then just reply to that email with a picture. Okay. Sure. Can I know Yeah. I just paid the $13? What is it? Can I know what that? Sorry? I just paid the $13. Can $3,000? I know what is that? Yeah. Okay. Hang on. Let me just check your account. Hello, Shuang? Yeah. Hi.","start_word":130,"end_word":752,"sentiment":"neutral","sentiment_score":-0.053743612813878426},{"text":"Good morning.","start_word":753,"end_word":754,"sentiment":"positive","sentiment_score":0.35616859793663025},{"text":"Yes. Regarding the $13 that you made the payment, I'm still confirming it to the accounts department. Is it okay if I get back to you once I heard I is it okay if I transfer you to the accounts department right now regarding that? So, yeah, I got the email. So can I know I just I just talk about because I got the invoice? They will be $13.99. So I don't know what is it. Mhmm. Yeah. So I'm going to transfer your the call to the accounts department now to explain to you the $13.0.99. Is it okay? Okay. Yeah. And regarding your technical issue, Mhmm. have you received the email that I sent you? Okay. Yeah. Yeah. I got it. Yeah. So kindly reply to the email, the pictures. Mhmm. Then once received, I'll review it, then I'll get back to you Okay. to check. Sure. Okay. Okay.","start_word":755,"end_word":906,"sentiment":"neutral","sentiment_score":0.06625716388225555},{"text":"Thank you. Thank you.","start_word":907,"end_word":910,"sentiment":"positive","sentiment_score":0.4936083257198334},{"text":"Bye for now. Bye.","start_word":911,"end_word":914,"sentiment":"neutral","sentiment_score":-0.0011268239468336103}],"average":{"sentiment":"neutral","sentiment_score":-0.0185685011954118}}}}