{"metadata":{"transaction_key":"deprecated","request_id":"019e9511-d2e5-77e2-8430-d7984183ebc4","sha256":"4ca6252028854868dcb5f4d7aef947e1a760bd22fd9b2209a6fb64cf2a25c417","created":"2026-06-04T23:57:14.692Z","duration":11.663938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":51,"output_tokens":51},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":51,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've called Judy Niven from SMCT. I can't take your call at the moment, but if you leave your name and phone number, I'll get back to you as soon as possible. Thank you.","confidence":1.0,"words":[{"word":"hi","start":1.28,"end":1.68,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.10456205904483797},{"word":"you've","start":1.68,"end":2.0,"confidence":0.99609375,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.09513749927282332},{"word":"called","start":2.0,"end":2.24,"confidence":1.0,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.06533356010913849},{"word":"judy","start":2.24,"end":2.56,"confidence":0.95166016,"punctuated_word":"Judy","sentiment":"neutral","sentiment_score":0.11269146203994752},{"word":"niven","start":2.56,"end":3.04,"confidence":0.9567871,"punctuated_word":"Niven","sentiment":"neutral","sentiment_score":0.12982237339019775},{"word":"from","start":3.04,"end":3.4399998,"confidence":0.9951172,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.14892007410526276},{"word":"smct","start":3.4399998,"end":3.9399998,"confidence":0.97249347,"punctuated_word":"SMCT.","sentiment":"neutral","sentiment_score":0.12123701721429823},{"word":"i","start":4.56,"end":4.72,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1502722203731537},{"word":"can't","start":4.72,"end":4.96,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.2486889809370041},{"word":"take","start":4.96,"end":5.12,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.38080745935440063},{"word":"your","start":5.12,"end":5.2799997,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.35255011916160583},{"word":"call","start":5.2799997,"end":5.52,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.4549170434474945},{"word":"at","start":5.52,"end":5.6,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.3422915041446686},{"word":"the","start":5.6,"end":5.68,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3254321217536926},{"word":"moment","start":5.68,"end":6.0,"confidence":0.79711914,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.21618814766407013},{"word":"but","start":6.0,"end":6.16,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.05119745433330536},{"word":"if","start":6.16,"end":6.24,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.018098637461662292},{"word":"you","start":6.24,"end":6.3999996,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.005197539925575256},{"word":"leave","start":6.3999996,"end":6.64,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.005319446325302124},{"word":"your","start":6.64,"end":6.7999997,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.013576909899711607},{"word":"name","start":6.7999997,"end":6.96,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.037466660141944885},{"word":"and","start":6.96,"end":7.2,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07893243432044983},{"word":"phone","start":7.2,"end":7.44,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.03299599885940552},{"word":"number","start":7.44,"end":7.9199996,"confidence":0.99609375,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.09881948679685593},{"word":"i'll","start":7.9199996,"end":8.08,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1510797142982483},{"word":"get","start":8.08,"end":8.24,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.04483559727668762},{"word":"back","start":8.24,"end":8.32,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.033583641052246094},{"word":"to","start":8.32,"end":8.4,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0722142904996872},{"word":"you","start":8.4,"end":8.559999,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1651758998632431},{"word":"as","start":8.559999,"end":8.72,"confidence":0.87890625,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.08970095217227936},{"word":"soon","start":8.72,"end":8.88,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.05439306795597077},{"word":"as","start":8.88,"end":9.04,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.001490667462348938},{"word":"possible","start":9.04,"end":9.5199995,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.05897290259599686},{"word":"thank","start":9.5199995,"end":9.679999,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.671305775642395},{"word":"you","start":9.679999,"end":10.179999,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.43192195892333984}],"paragraphs":{"transcript":"\nHi. You've called Judy Niven from SMCT. I can't take your call at the moment, but if you leave your name and phone number, I'll get back to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.28,"end":1.68,"sentiment":"neutral","sentiment_score":0.10456205904483797},{"text":"You've called Judy Niven from SMCT.","start":1.68,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.11219033102194469},{"text":"I can't take your call at the moment, but if you leave your name and phone number, I'll get back to you as soon as possible.","start":4.56,"end":9.5199995,"sentiment":"neutral","sentiment_score":-0.06013355919947991},{"text":"Thank you.","start":9.5199995,"end":10.179999,"sentiment":"positive","sentiment_score":0.5516138672828674}],"sentiment":"neutral","sentiment_score":0.00907026401587895,"num_words":35,"start":1.28,"end":10.179999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Judy Niven from SMCT. I can't take your call at the moment, but if you leave your name and phone number, I'll get back to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.28,"end":1.68,"sentiment":"neutral","sentiment_score":0.10456205904483797},{"text":"You've called Judy Niven from SMCT.","start":1.68,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.11219033102194469},{"text":"I can't take your call at the moment, but if you leave your name and phone number, I'll get back to you as soon as possible.","start":4.56,"end":9.5199995,"sentiment":"neutral","sentiment_score":-0.06013355919947991},{"text":"Thank you.","start":9.5199995,"end":10.179999,"sentiment":"positive","sentiment_score":0.5516138672828674}],"sentiment":"neutral","sentiment_score":0.00907026401587895,"channel":1,"num_words":35,"start":1.28,"end":10.179999}]},"summary":{"result":"success","short":"Hi. You've called Judy Niven from SMCT. I can't take your call at the moment, but if you leave your name and phone number, I'll get back to you as soon as possible. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":33,"end_word":34,"intents":[{"intent":"Request callback","confidence_score":0.17354742}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Judy Niven from SMCT. I can't take your call at the moment, but if you leave your name and phone number, I'll get back to you as soon as possible.","start_word":0,"end_word":32,"sentiment":"neutral","sentiment_score":-0.004852364771068096},{"text":"Thank you.","start_word":33,"end_word":34,"sentiment":"positive","sentiment_score":0.655856192111969}],"average":{"sentiment":"neutral","sentiment_score":0.03401284124336991}}}}